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do","start":40.84,"end":45.078876,"sentiment":"neutral","sentiment_score":-0.04360959223575062}],"sentiment":"neutral","sentiment_score":-0.04360959223575062,"channel":0,"num_words":9,"start":40.84,"end":45.078876},{"sentences":[{"text":"No.","start":44.96894,"end":45.28894,"sentiment":"neutral","sentiment_score":-0.06647183001041412}],"sentiment":"neutral","sentiment_score":-0.06647183001041412,"channel":1,"num_words":1,"start":44.96894,"end":45.28894},{"sentences":[{"text":"you have","start":45.078876,"end":45.558876,"sentiment":"neutral","sentiment_score":-0.041201673448085785}],"sentiment":"neutral","sentiment_score":-0.041201673448085785,"channel":0,"num_words":2,"start":45.078876,"end":45.558876},{"sentences":[{"text":"It's all","start":45.28894,"end":45.68894,"sentiment":"neutral","sentiment_score":-0.047716811299324036}],"sentiment":"neutral","sentiment_score":-0.047716811299324036,"channel":1,"num_words":2,"start":45.28894,"end":45.68894},{"sentences":[{"text":"IT?","start":45.558876,"end":46.058876,"sentiment":"neutral","sentiment_score":0.003217162564396858}],"sentiment":"neutral","sentiment_score":0.003217162564396858,"channel":0,"num_words":1,"start":45.558876,"end":46.058876},{"sentences":[{"text":"good.","start":45.68894,"end":45.92894,"sentiment":"positive","sentiment_score":0.3825491666793823},{"text":"Thanks.","start":45.92894,"end":46.42894,"sentiment":"neutral","sentiment_score":0.27920424938201904}],"sentiment":"neutral","sentiment_score":0.3308767080307007,"channel":1,"num_words":2,"start":45.68894,"end":46.42894}]},"summary":{"result":"success","short":"Abby from TechnoWanda calls Kyle to check if he has recurring IT issues. She introduces herself and mentions that they are based in Springfield, Brisbane. Kyle asks for more information and Abby explains that they want to check if Kyle has IT issues."},"intents":{"segments":[{"text":"We are we wanted to reach out because we wanted to check Yes. if you do have recurring IT issues, or do No. you have It's all IT? good. Thanks.","start_word":58,"end_word":87,"intents":[{"intent":"Check it status","confidence_score":0.1278838}]}]},"sentiments":{"segments":[{"text":"Hi. And reason for calling. I'll see if this person is available. This is Abby from TechnoWanda.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.08055941015481949},{"text":"Thanks, Abby.","start_word":17,"end_word":18,"sentiment":"positive","sentiment_score":0.588408887386322},{"text":"Please stay on the line. Hello. Kyle speaking. Hi, sir.","start_word":19,"end_word":28,"sentiment":"neutral","sentiment_score":0.22293032705783844},{"text":"Good morning.","start_word":29,"end_word":30,"sentiment":"positive","sentiment_score":0.4394071102142334},{"text":"This is Abby. I'm calling in on behalf of the email of TechnoWand. We're actually based in Springfield, Brisbane. Hello? Yeah. What's the what's the regarding? Okay. We are we wanted to reach out because we wanted to check Yes. if you do have recurring IT issues, or do No. you have It's all IT?","start_word":31,"end_word":85,"sentiment":"neutral","sentiment_score":0.04497285559773445},{"text":"good. Thanks.","start_word":86,"end_word":87,"sentiment":"positive","sentiment_score":0.4013926684856415}],"average":{"sentiment":"neutral","sentiment_score":0.11094338945347627}}}}