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Do you have any questions, or we're all good? Yes. We are. Yes. Yeah. Big time. Yeah. Yep. Yeah. I was saying to a b to the architect that this is one of my biggest pet peeves with council is that the planning even if you reached out to them, they very rarely actually send anything to their stormwater drainage of floodgates. And so, basically, what happens is you do you go through the whole process. There's no red flags, and then it finally gets to drainage when it should have probably gone to drainage much, much sooner. And then they make a comment, and it derails the whole thing. It happens in your catch when it happens in Knox is notorious for it. There's all of these flood studies that's just been finished. They're not yet in the planning scheme, but there's a there's language in the planning scheme that basically says that we need to assess things on the best available data. And even if it's not available for everyone, it's the the the in, you know, in better commerce, the best available. It's pretty it's pretty painful. It's it's it's a painful thing, especially when you're having to you you have done all your due diligence accurately and correctly, and you still get it thrown up. Yes. Okay. That's enough. Yep. I saw it. Yeah. Yeah. Yeah. This is yeah, which is why I yeah. And it's it's also why I honestly, I I did say British raised this with that ABC Academy, and I don't want to disparage anyone. But what what I needed was just a concept of this could work. We didn't need a detailed drawing of what could work. All I needed was this could work. Let's try this. And if it doesn't, we'll try something different. And if it doesn't and then once we find something that does work, then detailed design could come in. But, however, I they did say that because of the other restrictions over the site in terms of, I think there was, like, shadowing stuff that they couldn't actually do that as well as they'd want to. Because typically, we wouldn't do it this way. It's not the way I I prefer to work either. I'd much prefer to be able to get this as the design. We're gonna use that. And then if it doesn't work, we will propose something to them. But because they said that there were a few other things a few other issues on the site, that that's that was going to that that was what is basically prevented us from making things easier. Yeah. Okay. Yeah. Okay. Yeah. Yeah. Well, yeah. Now that's the other thing that's made it hard is that typically when I try to fix or not fix, but when I try to sort out the flooding is we lower levels to fix it, and we can't because of that tree. And so, yeah, it's it's it's just that side is a lot more complex than it really it it would seem on paper. I think that's the problem. It it yeah. On paper, it looks great because every other property around it has been subdivided. So you think, oh, yeah. Okay. We're we're sorted. But it's those were I I had a look at all of them, and they've they've been subdivided quite a long, well, long enough ago that the flooding wasn't there. Well, sorry. It was there. It's always been there. But, yeah, you copped it. You got it at the wrong time, unfortunately, and I know that doesn't help. Yeah. Yeah. Yeah. I Yeah. Yeah. It it it it bothers me that why can't they have something anywhere, basically, that you can that it it it it just it could be a draft. You could just say it is draft, but we assess against this. But I think they're scared of liabilities for it, but it just it makes them look hopeless. And it and it and it and it excuse my language, but it's tough to you. Like, it's it's it's it's not a good system. Yeah. I was going to, but I'm I'm trying to be a bit more professional. Yeah. Yeah. Whatever. Yep. Yep. Yeah. So councils even though I no. No. And and the reason why is councils assume that we that they'll either get filled up even even if they're not going to, they'll get filled up or something else will happen underneath them, and so we just assume that we're blocking out the whole thing. No. No. It's yeah. Look. I it it and and, honestly, if you had mentioned that in a different in a different council, that my response would be different. But this council, unfortunately, isn't the most their flood they're they're not yeah. They don't know flooding as well as we'd hoped, which makes things a little bit harder because it means that, yeah. You have to and you also have to explain why they're wrong. I've I've I've had the I've I've had the where they've given me because they gave me this flood study, and I pardon my French, but it it's dog shit. It's it's it's terrible. But it's the best of and they say that we have to use it. And I go back to them saying, I can make this significantly better, but they won't take accept it, and it's because they don't have the experience to know that it's not good. So, yeah, it's just that battle. Yep. Yep. Yep. Oh, we need to get it done quick, to be honest with you. Like, we we've got a lot of work coming up, and this one's taking longer than we would usually expect. So I I'd like to get it done. Yeah. You are you are a priority for us because, yeah, we need to get it moving. No worries. No worries. Then then enjoy The UK. I'll speak to you soon. Cheers. 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This is Alex from SWM Consulting. I'm just returning your phone call. Oh, have you got that? Yes.\n\nIt is. Thank you. Brilliant. Okay. Great.\n\nSo, hopefully, she sorted it out. Do you have any questions, or we're all good? Yes. We are. Yes.\n\nYeah. Big time. Yeah. Yep. Yeah.\n\nI was saying to a b to the architect that this is one of my biggest pet peeves with council is that the planning even if you reached out to them, they very rarely actually send anything to their stormwater drainage of floodgates. And so, basically, what happens is you do you go through the whole process. There's no red flags, and then it finally gets to drainage when it should have probably gone to drainage much, much sooner. And then they make a comment, and it derails the whole thing. It happens in your catch when it happens in Knox is notorious for it.\n\nThere's all of these flood studies that's just been finished. They're not yet in the planning scheme, but there's a there's language in the planning scheme that basically says that we need to assess things on the best available data. And even if it's not available for everyone, it's the the the in, you know, in better commerce, the best available. It's pretty it's pretty painful. It's it's it's a painful thing, especially when you're having to you you have done all your due diligence accurately and correctly, and you still get it thrown up.\n\nYes. Okay. That's enough. Yep. I saw it.\n\nYeah. Yeah. Yeah. This is yeah, which is why I yeah. And it's it's also why I honestly, I I did say British raised this with that ABC Academy, and I don't want to disparage anyone.\n\nBut what what I needed was just a concept of this could work. We didn't need a detailed drawing of what could work. All I needed was this could work. Let's try this. And if it doesn't, we'll try something different.\n\nAnd if it doesn't and then once we find something that does work, then detailed design could come in. But, however, I they did say that because of the other restrictions over the site in terms of, I think there was, like, shadowing stuff that they couldn't actually do that as well as they'd want to. Because typically, we wouldn't do it this way. It's not the way I I prefer to work either. I'd much prefer to be able to get this as the design.\n\nWe're gonna use that. And then if it doesn't work, we will propose something to them. But because they said that there were a few other things a few other issues on the site, that that's that was going to that that was what is basically prevented us from making things easier. Yeah. Okay.\n\nYeah. Okay. Yeah. Yeah. Well, yeah.\n\nNow that's the other thing that's made it hard is that typically when I try to fix or not fix, but when I try to sort out the flooding is we lower levels to fix it, and we can't because of that tree. And so, yeah, it's it's it's just that side is a lot more complex than it really it it would seem on paper. I think that's the problem. It it yeah. On paper, it looks great because every other property around it has been subdivided.\n\nSo you think, oh, yeah. Okay. We're we're sorted. But it's those were I I had a look at all of them, and they've they've been subdivided quite a long, well, long enough ago that the flooding wasn't there. Well, sorry.\n\nIt was there. It's always been there. But, yeah, you copped it. You got it at the wrong time, unfortunately, and I know that doesn't help. Yeah.\n\nYeah. Yeah. I Yeah. Yeah. It it it it bothers me that why can't they have something anywhere, basically, that you can that it it it it just it could be a draft.\n\nYou could just say it is draft, but we assess against this. But I think they're scared of liabilities for it, but it just it makes them look hopeless. And it and it and it and it excuse my language, but it's tough to you. Like, it's it's it's it's not a good system. Yeah.\n\nI was going to, but I'm I'm trying to be a bit more professional. Yeah. Yeah. Whatever. Yep.\n\nYep. Yeah. So councils even though I no. No. And and the reason why is councils assume that we that they'll either get filled up even even if they're not going to, they'll get filled up or something else will happen underneath them, and so we just assume that we're blocking out the whole thing.\n\nNo. No. It's yeah. Look. I it it and and, honestly, if you had mentioned that in a different in a different council, that my response would be different.\n\nBut this council, unfortunately, isn't the most their flood they're they're not yeah. They don't know flooding as well as we'd hoped, which makes things a little bit harder because it means that, yeah. You have to and you also have to explain why they're wrong. I've I've I've had the I've I've had the where they've given me because they gave me this flood study, and I pardon my French, but it it's dog shit. It's it's it's terrible.\n\nBut it's the best of and they say that we have to use it. And I go back to them saying, I can make this significantly better, but they won't take accept it, and it's because they don't have the experience to know that it's not good. So, yeah, it's just that battle. Yep. Yep.\n\nYep. Oh, we need to get it done quick, to be honest with you. Like, we we've got a lot of work coming up, and this one's taking longer than we would usually expect. So I I'd like to get it done. Yeah.\n\nYou are you are a priority for us because, yeah, we need to get it moving. No worries. No worries. Then then enjoy The UK. I'll speak to you soon.\n\nCheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.0,"sentiment":"neutral","sentiment_score":0.028091182932257652},{"text":"This is Alex from SWM Consulting.","start":2.0,"end":4.16,"sentiment":"neutral","sentiment_score":0.05601783779760202},{"text":"I'm just returning your phone call.","start":4.16,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.10551394646366437},{"text":"Oh, have you got that?","start":9.5199995,"end":10.9,"sentiment":"neutral","sentiment_score":0.0313088059425354},{"text":"Yes.","start":11.04,"end":11.36,"sentiment":"neutral","sentiment_score":0.14241474866867063}],"sentiment":"neutral","sentiment_score":0.06822319299374756,"num_words":19,"start":1.68,"end":11.36},{"sentences":[{"text":"It is.","start":11.36,"end":11.759999,"sentiment":"neutral","sentiment_score":0.2311992272734642},{"text":"Thank 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it.","start":97.78,"end":103.125,"sentiment":"neutral","sentiment_score":-0.19761770857231958}],"sentiment":"neutral","sentiment_score":-0.20579078708376203,"num_words":105,"start":65.78,"end":103.125},{"sentences":[{"text":"There's all of these flood studies that's just been finished.","start":103.125,"end":105.785,"sentiment":"neutral","sentiment_score":-0.07901351116597652},{"text":"They're not yet in the planning scheme, but there's a there's language in the planning scheme that basically says that we need to assess things on the best available data.","start":106.40501,"end":117.4,"sentiment":"neutral","sentiment_score":-0.17815715099374455},{"text":"And even if it's not available for everyone, it's the the the in, you know, in better commerce, the best available.","start":117.4,"end":123.82,"sentiment":"neutral","sentiment_score":-0.1711359123388926},{"text":"It's pretty it's pretty painful.","start":124.68,"end":126.22,"sentiment":"negative","sentiment_score":-0.6829247593879699},{"text":"It's it's it's a painful thing, especially when you're having to you you have done all your due diligence accurately and correctly, and you still get it thrown up.","start":126.28,"end":134.375,"sentiment":"negative","sentiment_score":-0.5875017129141709}],"sentiment":"neutral","sentiment_score":-0.31769344496883845,"num_words":95,"start":103.125,"end":134.375},{"sentences":[{"text":"Yes.","start":151.41,"end":151.91,"sentiment":"neutral","sentiment_score":0.030410103499889377},{"text":"Okay.","start":166.605,"end":167.105,"sentiment":"neutral","sentiment_score":0.01084075216203928},{"text":"That's enough.","start":172.29001,"end":173.03,"sentiment":"neutral","sentiment_score":0.06856744363904},{"text":"Yep.","start":173.17,"end":173.57,"sentiment":"neutral","sentiment_score":0.11792053282260896},{"text":"I saw it.","start":173.57,"end":174.47,"sentiment":"neutral","sentiment_score":-0.02229432885845502}],"sentiment":"neutral","sentiment_score":0.028677911148406565,"num_words":8,"start":151.41,"end":174.47},{"sentences":[{"text":"Yeah.","start":200.22,"end":200.72,"sentiment":"neutral","sentiment_score":-0.1412716507911682},{"text":"Yeah.","start":200.94,"end":201.44,"sentiment":"neutral","sentiment_score":-0.15919557213783264},{"text":"Yeah.","start":219.615,"end":220.115,"sentiment":"neutral","sentiment_score":-0.08612476289272308},{"text":"This is yeah, which is why I yeah.","start":221.05501,"end":227.44,"sentiment":"neutral","sentiment_score":0.014314433559775354},{"text":"And it's it's also why I honestly, I I did say British raised this with that ABC Academy, and I don't want to disparage anyone.","start":227.44,"end":237.32501,"sentiment":"neutral","sentiment_score":0.04612598299980163}],"sentiment":"neutral","sentiment_score":0.024474251601431105,"num_words":36,"start":200.22,"end":237.32501},{"sentences":[{"text":"But what what I needed was just a concept of this could work.","start":237.32501,"end":243.005,"sentiment":"neutral","sentiment_score":0.22649566657268083},{"text":"We didn't need a detailed drawing of what could work.","start":243.005,"end":246.125,"sentiment":"neutral","sentiment_score":0.03311990350484848},{"text":"All I needed was this could work.","start":246.125,"end":248.205,"sentiment":"neutral","sentiment_score":0.3051490677254541},{"text":"Let's try this.","start":248.205,"end":248.925,"sentiment":"neutral","sentiment_score":0.2567233145236969},{"text":"And if it doesn't, we'll try something different.","start":248.925,"end":250.82999,"sentiment":"neutral","sentiment_score":0.01776271522976458}],"sentiment":"neutral","sentiment_score":0.15424287414587126,"num_words":41,"start":237.32501,"end":250.82999},{"sentences":[{"text":"And if it doesn't and then once we find something that does work, then detailed design could come in.","start":250.82999,"end":255.89,"sentiment":"neutral","sentiment_score":0.07553220508424074},{"text":"But, however, I they did say that because of the other restrictions over the site in terms of, I think there was, like, shadowing stuff that they couldn't actually do that as well as they'd want to.","start":255.95,"end":268.925,"sentiment":"neutral","sentiment_score":-0.31113159112833644},{"text":"Because typically, we wouldn't do it this way.","start":269.625,"end":271.945,"sentiment":"negative","sentiment_score":-0.4287605248391628},{"text":"It's not the way I I prefer to work either.","start":271.945,"end":274.025,"sentiment":"negative","sentiment_score":-0.4190830528736115},{"text":"I'd much prefer to be able to get this as the design.","start":274.025,"end":276.93,"sentiment":"neutral","sentiment_score":-0.04220561869442463}],"sentiment":"neutral","sentiment_score":-0.21167603635965565,"num_words":86,"start":250.82999,"end":276.93},{"sentences":[{"text":"We're gonna use that.","start":276.93,"end":277.97,"sentiment":"neutral","sentiment_score":0.02859996631741524},{"text":"And then if it doesn't work, we will propose something to them.","start":277.97,"end":281.43,"sentiment":"neutral","sentiment_score":-0.13368609795967737},{"text":"But because they said that there were a few other things a few other issues on the site, that that's that was going to that that was what is basically prevented us from making things easier.","start":281.57,"end":294.16498,"sentiment":"neutral","sentiment_score":-0.13710955954674217},{"text":"Yeah.","start":300.54,"end":301.02002,"sentiment":"neutral","sentiment_score":-0.0480537936091423},{"text":"Okay.","start":301.02002,"end":301.52002,"sentiment":"neutral","sentiment_score":-0.06045708805322647}],"sentiment":"neutral","sentiment_score":-0.12100533954799175,"num_words":54,"start":276.93,"end":301.52002},{"sentences":[{"text":"Yeah.","start":311.42,"end":311.66,"sentiment":"neutral","sentiment_score":-0.04395991191267967},{"text":"Okay.","start":311.66,"end":312.16,"sentiment":"neutral","sentiment_score":-0.048942092806100845},{"text":"Yeah.","start":325.76498,"end":326.26498,"sentiment":"neutral","sentiment_score":-0.11053943634033205},{"text":"Yeah.","start":330.805,"end":331.305,"sentiment":"neutral","sentiment_score":-0.16418802738189697},{"text":"Well, yeah.","start":336.46,"end":337.34,"sentiment":"neutral","sentiment_score":-0.05916142463684082}],"sentiment":"neutral","sentiment_score":-0.08099205295244853,"num_words":6,"start":311.42,"end":337.34},{"sentences":[{"text":"Now that's the other thing that's made it hard is that typically when I try to fix or not fix, but when I try to sort out the flooding is we lower levels to fix it, and we can't because of that tree.","start":337.34,"end":349.065,"sentiment":"neutral","sentiment_score":-0.20669228063766346},{"text":"And so, yeah, it's it's it's just that side is a lot more complex than it really it it would seem on paper.","start":350.085,"end":356.82,"sentiment":"neutral","sentiment_score":-0.14725331443807352},{"text":"I think that's the problem.","start":356.9,"end":357.96002,"sentiment":"neutral","sentiment_score":-0.2510658085346222},{"text":"It it yeah.","start":358.02002,"end":358.74002,"sentiment":"neutral","sentiment_score":-0.020858064604302246},{"text":"On paper, it looks great because every other property around it has been subdivided.","start":358.74002,"end":363.0,"sentiment":"neutral","sentiment_score":0.26201981359294485}],"sentiment":"neutral","sentiment_score":-0.11277522892818194,"num_words":88,"start":337.34,"end":363.0},{"sentences":[{"text":"So you think, oh, yeah.","start":363.14,"end":364.02002,"sentiment":"neutral","sentiment_score":0.16368918418884276},{"text":"Okay.","start":364.02002,"end":364.42,"sentiment":"neutral","sentiment_score":0.1251547485589981},{"text":"We're we're sorted.","start":364.42,"end":365.48,"sentiment":"neutral","sentiment_score":0.15184061229228973},{"text":"But it's those were I I had a look at all of them, and they've they've been subdivided quite a long, well, long enough ago that the flooding wasn't there.","start":366.82,"end":374.985,"sentiment":"neutral","sentiment_score":-0.007256630222157886},{"text":"Well, sorry.","start":375.125,"end":375.76498,"sentiment":"neutral","sentiment_score":-0.09789890795946121}],"sentiment":"neutral","sentiment_score":0.02403965326332737,"num_words":41,"start":363.14,"end":375.76498},{"sentences":[{"text":"It was there.","start":375.76498,"end":376.32498,"sentiment":"neutral","sentiment_score":-0.15683075785636902},{"text":"It's always been there.","start":376.32498,"end":377.28497,"sentiment":"neutral","sentiment_score":-0.14431114494800568},{"text":"But, yeah, you copped it.","start":377.28497,"end":378.32498,"sentiment":"neutral","sentiment_score":-0.24399738013744354},{"text":"You got it at the wrong time, unfortunately, and I know that doesn't help.","start":378.32498,"end":381.78497,"sentiment":"neutral","sentiment_score":-0.3166565075516701},{"text":"Yeah.","start":389.72998,"end":389.81,"sentiment":"neutral","sentiment_score":0.008746376261115074}],"sentiment":"neutral","sentiment_score":-0.24785809198187458,"num_words":27,"start":375.76498,"end":389.81},{"sentences":[{"text":"Yeah.","start":389.81,"end":390.31,"sentiment":"neutral","sentiment_score":0.03616087883710861},{"text":"Yeah.","start":390.77,"end":390.93,"sentiment":"neutral","sentiment_score":0.06297263503074646},{"text":"I Yeah.","start":390.93,"end":397.27,"sentiment":"neutral","sentiment_score":-0.01673908904194832},{"text":"Yeah.","start":399.625,"end":400.125,"sentiment":"neutral","sentiment_score":-0.029485929757356644},{"text":"It it it it bothers me that why can't they have something anywhere, basically, that you can that it it it it just it could be a draft.","start":400.345,"end":408.825,"sentiment":"neutral","sentiment_score":-0.15019871374326094}],"sentiment":"neutral","sentiment_score":-0.12634529026620317,"num_words":33,"start":389.81,"end":408.825},{"sentences":[{"text":"You could just say it is draft, but we assess against this.","start":408.825,"end":411.69,"sentiment":"neutral","sentiment_score":-0.033743510488420725},{"text":"But I think they're scared of liabilities for it, but it just it makes them look hopeless.","start":411.85,"end":416.67,"sentiment":"negative","sentiment_score":-0.5459613747456494},{"text":"And it and it and it and it excuse my language, but it's tough to you.","start":416.73,"end":420.09,"sentiment":"negative","sentiment_score":-0.5078659132122993},{"text":"Like, it's it's it's it's not a good system.","start":420.09,"end":422.59,"sentiment":"negative","sentiment_score":-0.5874549349149069},{"text":"Yeah.","start":426.575,"end":426.815,"sentiment":"neutral","sentiment_score":-0.006991766393184662}],"sentiment":"negative","sentiment_score":-0.42011284161020407,"num_words":55,"start":408.825,"end":426.815},{"sentences":[{"text":"I was going to, but I'm I'm trying to be a bit more professional.","start":426.815,"end":430.11502,"sentiment":"neutral","sentiment_score":-0.06474938217018332},{"text":"Yeah.","start":438.56,"end":438.88,"sentiment":"neutral","sentiment_score":-0.022470422089099884},{"text":"Yeah.","start":438.88,"end":439.12,"sentiment":"neutral","sentiment_score":0.011859905906021597},{"text":"Whatever.","start":439.12,"end":439.62,"sentiment":"neutral","sentiment_score":0.016508784145116806},{"text":"Yep.","start":439.68002,"end":440.18002,"sentiment":"neutral","sentiment_score":0.029403081163764}],"sentiment":"neutral","sentiment_score":-0.048399444514264665,"num_words":18,"start":426.815,"end":440.18002},{"sentences":[{"text":"Yep.","start":459.385,"end":459.885,"sentiment":"neutral","sentiment_score":0.031120380386710167},{"text":"Yeah.","start":460.665,"end":461.165,"sentiment":"neutral","sentiment_score":0.032194048166275024},{"text":"So councils even though I no.","start":461.30502,"end":464.88,"sentiment":"neutral","sentiment_score":-0.028109944115082424},{"text":"No.","start":465.2,"end":465.7,"sentiment":"neutral","sentiment_score":-0.13082405924797058},{"text":"And and the reason why is councils assume that we that they'll either get filled up even even if they're not going to, they'll get filled up or something else will happen underneath them, and so we just assume that we're blocking out the whole thing.","start":465.84,"end":479.14,"sentiment":"neutral","sentiment_score":-0.1335093430850817}],"sentiment":"neutral","sentiment_score":-0.11595634685998613,"num_words":55,"start":459.385,"end":479.14},{"sentences":[{"text":"No.","start":482.745,"end":482.905,"sentiment":"neutral","sentiment_score":-0.025885991752147675},{"text":"No.","start":482.905,"end":483.14502,"sentiment":"neutral","sentiment_score":-0.026678945869207386},{"text":"It's yeah.","start":483.14502,"end":483.625,"sentiment":"neutral","sentiment_score":0.002387136919423938},{"text":"Look.","start":483.625,"end":483.86502,"sentiment":"neutral","sentiment_score":0.1907886117696762},{"text":"I it it and and, honestly, if you had mentioned that in a different in a different council, that my response would be different.","start":483.86502,"end":494.87003,"sentiment":"neutral","sentiment_score":0.025621333625167608}],"sentiment":"neutral","sentiment_score":0.02613482603417902,"num_words":29,"start":482.745,"end":494.87003},{"sentences":[{"text":"But this council, unfortunately, isn't the most their flood they're they're not yeah.","start":494.87003,"end":501.75,"sentiment":"neutral","sentiment_score":-0.15316165453539446},{"text":"They don't know flooding as well as we'd hoped, which makes things a little bit harder because it means that, yeah.","start":501.75,"end":509.32498,"sentiment":"neutral","sentiment_score":-0.18775667214677447},{"text":"You have to and you also have to explain why they're wrong.","start":509.32498,"end":512.865,"sentiment":"neutral","sentiment_score":-0.11277955894668897},{"text":"I've I've I've had the I've I've had the where they've given me because they gave me this flood study, and I pardon my French, but it it's dog shit.","start":513.885,"end":521.805,"sentiment":"neutral","sentiment_score":-0.2367030454178651},{"text":"It's it's it's terrible.","start":521.805,"end":523.39996,"sentiment":"neutral","sentiment_score":-0.24048114195466042}],"sentiment":"neutral","sentiment_score":-0.1918795282719657,"num_words":80,"start":494.87003,"end":523.39996},{"sentences":[{"text":"But it's the best of and they say that we have to use it.","start":524.18,"end":526.81995,"sentiment":"neutral","sentiment_score":-0.2699486240744591},{"text":"And I go back to them saying, I can make this significantly better, but they won't take accept it, and it's because they don't have the experience to know that it's not good.","start":526.81995,"end":536.44,"sentiment":"negative","sentiment_score":-0.4019752027410449},{"text":"So, yeah, it's just that battle.","start":537.825,"end":539.765,"sentiment":"neutral","sentiment_score":-0.0987409067650636},{"text":"Yep.","start":544.46497,"end":544.96497,"sentiment":"neutral","sentiment_score":0.04301123321056366},{"text":"Yep.","start":550.305,"end":550.805,"sentiment":"neutral","sentiment_score":0.06582528352737427}],"sentiment":"neutral","sentiment_score":-0.3186922063881701,"num_words":55,"start":524.18,"end":550.805},{"sentences":[{"text":"Yep.","start":551.42,"end":551.92,"sentiment":"neutral","sentiment_score":0.05540978163480759},{"text":"Oh, we need to get it done quick, to be honest with you.","start":561.66,"end":564.10504,"sentiment":"neutral","sentiment_score":-0.02934302518574091},{"text":"Like, we we've got a lot of work coming up, and this one's taking longer than we would usually expect.","start":564.10504,"end":568.585,"sentiment":"neutral","sentiment_score":0.0016350922640413043},{"text":"So I I'd like to get it done.","start":568.585,"end":570.365,"sentiment":"neutral","sentiment_score":0.05281692557036877},{"text":"Yeah.","start":571.305,"end":571.54504,"sentiment":"neutral","sentiment_score":0.18660840392112732}],"sentiment":"neutral","sentiment_score":0.0073440955345367275,"num_words":43,"start":551.42,"end":571.54504},{"sentences":[{"text":"You are you are a priority for us because, yeah, we need to get it moving.","start":571.54504,"end":575.005,"sentiment":"neutral","sentiment_score":0.25381938833743334},{"text":"No worries.","start":576.9489,"end":577.7489,"sentiment":"neutral","sentiment_score":0.09209396317601204},{"text":"No worries.","start":577.7489,"end":578.3089,"sentiment":"neutral","sentiment_score":0.04704803042113781},{"text":"Then then enjoy The UK.","start":578.3089,"end":579.5089,"sentiment":"neutral","sentiment_score":-0.07763779237866401},{"text":"I'll speak to you soon.","start":579.5089,"end":580.6489,"sentiment":"neutral","sentiment_score":0.16946105509996415}],"sentiment":"neutral","sentiment_score":0.15995035047332445,"num_words":30,"start":571.54504,"end":580.6489},{"sentences":[{"text":"Cheers.","start":582.3089,"end":582.6289,"sentiment":"positive","sentiment_score":0.5199743509292603},{"text":"Bye.","start":582.6289,"end":583.1289,"sentiment":"neutral","sentiment_score":-0.11047447472810744}],"sentiment":"neutral","sentiment_score":0.2047499381005764,"num_words":2,"start":582.3089,"end":583.1289}]}}]},{"alternatives":[{"transcript":"Hello? Thanks, Alex. I've actually spoken to your colleague, Maddie. He's Maddie, isn't it? Yeah. No. I would know only that we had a very nice young lady she is, to be honest with you. You're doing a project for me at 42 Avenue in Croydon. Yeah. And I was just discussing with her about the vagaries of this flood plan thing, which is to say I mean, you obviously come across it every day of the week, but it's a it's a bizarre situation because there was no mention of it when I brought this property. Nothing on the Section 32. Nothing showing from the water authorities or anything like that from the council when we did it. And then we put in for a planning certificate. Okay. And then it throws it throw comes and throws itself in its face to us. Then Yeah. Okay. Yeah. Yeah. I've gone back to our solicitor and said, well, hang on. You know? Why didn't you find this? I mean and and I've used them numerous times before. I mean, numerous times. And they said, well, Neil, we've we've we did everything we said we were meant to do I meant to do. But, anyway, more more importantly, I I can't turn the clock back, and that's happened. And as I just spoke to Maddie, what what the only thing I did ring about because I couldn't sign the box to do the stage two, because I'm in The UK at the moment. So so I've now forwarded on an email, which hopefully you've got just so I can go ahead with it. And what what disturbed me a little bit was the fact that we in the email, it said you should the new design should improve things. Well, obviously, it was a little bit hard for me because I look at things and say, well, if something's not right first of all, second time around, it should be right for the new design between yourself and Ad Cat, the designers. We should be getting to a stage where we're saying, well, it's because every time I redesign this or I have to go I have to pay you and and I get it. It's in the quote. I'm not disputing what was in the thing. I then so if this is not right, for argument's sake, then we're gonna then we're gonna redo it again. And you've gotta redo another model, which means I've gotta pay for that again. I've gotta pay for the redesign again and and on and on and on it goes. Yeah. Yeah. Yeah. Yeah. Yeah. Are you aware of the issue on the site? The issue on the site, quite simply, is there's one massive gum tree on the site. And when I say massive, the trunk is it will if you and I stood either side of the tree, we our hands wouldn't touch. So it's it's it's massive. So which I knew. I I knew about the tree, and I and and we were able to work around the tree and get a good get a good design with three single level places. And that's the issue that they have. They've got it not only now, and then the flood thing came in. So now we've got a double whammy. So now they're trying to work with because now you you're not allowed to go within the tree root zones and the structural tree root zones. Yeah. Oh, no. Yeah. Yeah. I know. Yeah. Yeah. Sure. Sure. Yes. Yes. No. I get that. Yeah. And it yeah. Oh, look. It's it's not a that's it's not a if it's there, it's there. But you need to be you need to know it's there. That's that's fine. There's no drama with it being this. I wanna put one in a thousand years. I don't I don't give a damn as long as you're advised before you purchase the property. That that's all you ask. Yeah. Yeah. Yeah. Oh, I think you're being very polite with your language. I could think of all the other things that I could say quite simply to be quiet. No. Just that yeah. No. No. No. Don't worry about that with me. So can I just tell you one thing? I don't know whether I call Matt K, baby, K, boy, if you want to call. When we when we when we're gonna I put cement because of the tree in the floodplain. I did say some about us using a I forgot the words. Instead of using stumps, because we've got, like, we're gonna put them on stumps. We're gonna we we talked about you could we could use screw piles, which which got does that make any difference to you? Not really. No. That's fair enough. Okay. Yeah. Yeah. Yeah. Sure. No worries. Alright. I just thought I'd mention that in passing. All all good. Yeah. Yeah. Okay. Yeah. Nice. It's hard to work with. Yeah. Yeah. Mhmm. Yeah. Yeah. Yeah. Yeah. No. Yeah. Okay. I know what you're saying. Yeah. Yeah. Alright. Well, we'll have to continue the battle, and hopefully that you with this new design, we can hopefully get it over the line with yourselves and and see how we go from there. The only thing I did ask Maddie, and she was very, very good and said she would get on to them. Obviously, the the longer it takes, the more it costs, the the more agony it causes me and yeah. Yeah. That's great. No worries. Good on you. Thanks, Alex. 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Thanks, Alex. I've actually spoken to your colleague, Maddie. He's Maddie, isn't it? Yeah.\n\nNo. I would know only that we had a very nice young lady she is, to be honest with you. You're doing a project for me at 42 Avenue in Croydon. Yeah. And I was just discussing with her about the vagaries of this flood plan thing, which is to say I mean, you obviously come across it every day of the week, but it's a it's a bizarre situation because there was no mention of it when I brought this property.\n\nNothing on the Section 32. Nothing showing from the water authorities or anything like that from the council when we did it. And then we put in for a planning certificate. Okay. And then it throws it throw comes and throws itself in its face to us.\n\nThen Yeah. Okay. Yeah. Yeah. I've gone back to our solicitor and said, well, hang on.\n\nYou know? Why didn't you find this? I mean and and I've used them numerous times before. I mean, numerous times. And they said, well, Neil, we've we've we did everything we said we were meant to do I meant to do.\n\nBut, anyway, more more importantly, I I can't turn the clock back, and that's happened. And as I just spoke to Maddie, what what the only thing I did ring about because I couldn't sign the box to do the stage two, because I'm in The UK at the moment. So so I've now forwarded on an email, which hopefully you've got just so I can go ahead with it. And what what disturbed me a little bit was the fact that we in the email, it said you should the new design should improve things. Well, obviously, it was a little bit hard for me because I look at things and say, well, if something's not right first of all, second time around, it should be right for the new design between yourself and Ad Cat, the designers.\n\nWe should be getting to a stage where we're saying, well, it's because every time I redesign this or I have to go I have to pay you and and I get it. It's in the quote. I'm not disputing what was in the thing. I then so if this is not right, for argument's sake, then we're gonna then we're gonna redo it again. And you've gotta redo another model, which means I've gotta pay for that again.\n\nI've gotta pay for the redesign again and and on and on and on it goes. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Are you aware of the issue on the site? The issue on the site, quite simply, is there's one massive gum tree on the site. And when I say massive, the trunk is it will if you and I stood either side of the tree, we our hands wouldn't touch. So it's it's it's massive.\n\nSo which I knew. I I knew about the tree, and I and and we were able to work around the tree and get a good get a good design with three single level places. And that's the issue that they have. They've got it not only now, and then the flood thing came in. So now we've got a double whammy.\n\nSo now they're trying to work with because now you you're not allowed to go within the tree root zones and the structural tree root zones. Yeah. Oh, no. Yeah. Yeah.\n\nI know. Yeah. Yeah. Sure. Sure.\n\nYes. Yes. No. I get that. Yeah.\n\nAnd it yeah. Oh, look. It's it's not a that's it's not a if it's there, it's there. But you need to be you need to know it's there. That's that's fine.\n\nThere's no drama with it being this. I wanna put one in a thousand years. I don't I don't give a damn as long as you're advised before you purchase the property. That that's all you ask. Yeah.\n\nYeah. Yeah. Oh, I think you're being very polite with your language. I could think of all the other things that I could say quite simply to be quiet. No.\n\nJust that yeah. No. No. No. Don't worry about that with me.\n\nSo can I just tell you one thing? I don't know whether I call Matt K, baby, K, boy, if you want to call. When we when we when we're gonna I put cement because of the tree in the floodplain. I did say some about us using a I forgot the words. Instead of using stumps, because we've got, like, we're gonna put them on stumps.\n\nWe're gonna we we talked about you could we could use screw piles, which which got does that make any difference to you? Not really. No. That's fair enough. Okay.\n\nYeah. Yeah. Yeah. Sure. No worries.\n\nAlright. I just thought I'd mention that in passing. All all good. Yeah. Yeah.\n\nOkay. Yeah. Nice. It's hard to work with. Yeah.\n\nYeah. Mhmm. Yeah. Yeah. Yeah.\n\nYeah. No. Yeah. Okay. I know what you're saying.\n\nYeah. Yeah. Alright. Well, we'll have to continue the battle, and hopefully that you with this new design, we can hopefully get it over the line with yourselves and and see how we go from there. The only thing I did ask Maddie, and she was very, very good and said she would get on to them.\n\nObviously, the the longer it takes, the more it costs, the the more agony it causes me and yeah. Yeah. That's great. No worries. Good on you.\n\nThanks, Alex. Thanks for your callback. Much of a no to you. Much of a no. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.01108049973845482},{"text":"Thanks, Alex.","start":6.16,"end":7.04,"sentiment":"positive","sentiment_score":0.429304838180542},{"text":"I've actually spoken to your colleague, Maddie.","start":7.04,"end":9.059999,"sentiment":"neutral","sentiment_score":0.09844084190470832},{"text":"He's Maddie, isn't it?","start":9.44,"end":10.9,"sentiment":"neutral","sentiment_score":0.04448158759623766},{"text":"Yeah.","start":12.48,"end":12.98,"sentiment":"positive","sentiment_score":0.33755064010620117}],"sentiment":"neutral","sentiment_score":0.13828353732824325,"num_words":15,"start":0.48,"end":12.98},{"sentences":[{"text":"No.","start":18.005,"end":18.244999,"sentiment":"neutral","sentiment_score":-0.042390137910842896},{"text":"I would know only that we had a very nice young lady she is, to be honest with you.","start":18.244999,"end":23.465,"sentiment":"neutral","sentiment_score":0.009828819256079825},{"text":"You're doing a project for me at 42 Avenue in Croydon.","start":24.564999,"end":28.665,"sentiment":"neutral","sentiment_score":0.07078719545494426},{"text":"Yeah.","start":30.39,"end":30.89,"sentiment":"neutral","sentiment_score":-0.00474204309284687},{"text":"And I was just discussing with her about the vagaries of this flood plan thing, which is to say I mean, you obviously come across it every day of the week, but it's a it's a bizarre situation because there was no mention of it when I brought this property.","start":30.95,"end":50.075,"sentiment":"neutral","sentiment_score":-0.1378501984104514}],"sentiment":"neutral","sentiment_score":-0.0728565290933702,"num_words":82,"start":18.005,"end":50.075},{"sentences":[{"text":"Nothing on the Section 32.","start":50.075,"end":51.935,"sentiment":"neutral","sentiment_score":-0.2050384372472763},{"text":"Nothing showing from the water authorities or anything like that from the council when we did it.","start":52.955,"end":58.255,"sentiment":"neutral","sentiment_score":-0.2838597981368794},{"text":"And then we put in for a planning certificate.","start":59.010002,"end":60.71,"sentiment":"neutral","sentiment_score":-0.051752657939990364},{"text":"Okay.","start":60.93,"end":61.33,"sentiment":"neutral","sentiment_score":-0.06911301612854004},{"text":"And then it throws it throw comes and throws itself in its face to us.","start":61.33,"end":64.79,"sentiment":"neutral","sentiment_score":-0.15422648092110952}],"sentiment":"neutral","sentiment_score":-0.18508708310571123,"num_words":47,"start":50.075,"end":64.79},{"sentences":[{"text":"Then Yeah.","start":65.33,"end":103.685,"sentiment":"neutral","sentiment_score":-0.10465852171182632},{"text":"Okay.","start":103.685,"end":104.185,"sentiment":"neutral","sentiment_score":-0.05444658547639847},{"text":"Yeah.","start":106.405,"end":106.905,"sentiment":"neutral","sentiment_score":-0.11241275072097778},{"text":"Yeah.","start":134.74,"end":135.22,"sentiment":"neutral","sentiment_score":-0.20104576647281647},{"text":"I've gone back to our solicitor and said, well, hang on.","start":135.22,"end":137.7,"sentiment":"neutral","sentiment_score":-0.15355341746048493}],"sentiment":"neutral","sentiment_score":-0.14164435863494873,"num_words":16,"start":65.33,"end":137.7},{"sentences":[{"text":"You know?","start":137.7,"end":138.36,"sentiment":"neutral","sentiment_score":-0.10802474990487099},{"text":"Why didn't you find this?","start":138.58,"end":139.94,"sentiment":"neutral","sentiment_score":-0.261542609333992},{"text":"I mean and and I've used them numerous times before.","start":139.94,"end":143.7,"sentiment":"neutral","sentiment_score":-0.020148894749581814},{"text":"I mean, numerous times.","start":143.7,"end":145.08,"sentiment":"neutral","sentiment_score":-0.035106934141367674},{"text":"And they said, well, Neil, we've we've we did everything we said we were meant to do I meant to do.","start":145.54001,"end":152.68501,"sentiment":"neutral","sentiment_score":-0.04749096149489993}],"sentiment":"neutral","sentiment_score":-0.06816641480794974,"num_words":42,"start":137.7,"end":152.68501},{"sentences":[{"text":"But, anyway, more more importantly, I I can't turn the clock back, and that's happened.","start":152.68501,"end":157.82501,"sentiment":"negative","sentiment_score":-0.44934971729914347},{"text":"And as I just spoke to Maddie, what what the only thing I did ring about because I couldn't sign the box to do the stage two, because I'm in The UK at the moment.","start":158.205,"end":166.29,"sentiment":"neutral","sentiment_score":-0.23235602591718946},{"text":"So so I've now forwarded on an email, which hopefully you've got just so I can go ahead with it.","start":166.59,"end":173.89,"sentiment":"neutral","sentiment_score":0.05324840461835265},{"text":"And what what disturbed me a little bit was the fact that we in the email, it said you should the new design should improve things.","start":175.23,"end":187.61499,"sentiment":"negative","sentiment_score":-0.35172460170892567},{"text":"Well, obviously, it was a little bit hard for me because I look at things and say, well, if something's not right first of all, second time around, it should be right for the new design between yourself and Ad Cat, the designers.","start":187.61499,"end":200.0,"sentiment":"negative","sentiment_score":-0.49791144700937495}],"sentiment":"neutral","sentiment_score":-0.3191566218709131,"num_words":139,"start":152.68501,"end":200.0},{"sentences":[{"text":"We should be getting to a stage where we're saying, well, it's because every time I redesign this or I have to go I have to pay you and and I get it.","start":200.38,"end":207.875,"sentiment":"neutral","sentiment_score":-0.23153726305022385},{"text":"It's in the quote.","start":207.875,"end":208.59499,"sentiment":"neutral","sentiment_score":-0.15639694221317768},{"text":"I'm not disputing what was in the thing.","start":208.59499,"end":211.495,"sentiment":"neutral","sentiment_score":-0.25419919937849045},{"text":"I then so if this is not right, for argument's sake, then we're gonna then we're gonna redo it again.","start":211.635,"end":217.555,"sentiment":"negative","sentiment_score":-0.40600061044096947},{"text":"And you've gotta redo another model, which means I've gotta pay for that again.","start":217.555,"end":222.19,"sentiment":"neutral","sentiment_score":-0.18759547865816525}],"sentiment":"neutral","sentiment_score":-0.2664083538553383,"num_words":79,"start":200.38,"end":222.19},{"sentences":[{"text":"I've gotta pay for the redesign again and and on and on and on it goes.","start":222.19,"end":226.61,"sentiment":"neutral","sentiment_score":0.00678618624806404},{"text":"Yeah.","start":262.745,"end":263.245,"sentiment":"neutral","sentiment_score":-0.17956316471099854},{"text":"Yeah.","start":278.68,"end":279.18,"sentiment":"neutral","sentiment_score":-0.08001556992530823},{"text":"Yeah.","start":281.88,"end":282.38,"sentiment":"neutral","sentiment_score":-0.07245650142431259},{"text":"Yeah.","start":292.935,"end":293.435,"sentiment":"neutral","sentiment_score":-0.05024638772010803}],"sentiment":"neutral","sentiment_score":-0.013685132190585137,"num_words":20,"start":222.19,"end":293.435},{"sentences":[{"text":"Yeah.","start":293.89502,"end":294.39502,"sentiment":"neutral","sentiment_score":-0.01933426223695278},{"text":"Are you aware of the issue on the site?","start":294.775,"end":296.535,"sentiment":"neutral","sentiment_score":-0.040214911517169744},{"text":"The issue on the site, quite simply, is there's one massive gum tree on the site.","start":296.535,"end":301.88998,"sentiment":"neutral","sentiment_score":-0.09258090518414974},{"text":"And when I say massive, the trunk is it will if you and I stood either side of the tree, we our hands wouldn't touch.","start":302.90997,"end":310.05,"sentiment":"neutral","sentiment_score":-0.10256979763507842},{"text":"So it's it's it's massive.","start":311.31,"end":313.16998,"sentiment":"neutral","sentiment_score":-0.09889197498559951}],"sentiment":"neutral","sentiment_score":-0.0878797815114792,"num_words":56,"start":293.89502,"end":313.16998},{"sentences":[{"text":"So which I knew.","start":313.22998,"end":314.98502,"sentiment":"neutral","sentiment_score":-0.06759886350482702},{"text":"I I knew about the tree, and I and and we were able to work around the tree and get a good get a good design with three single level places.","start":314.98502,"end":322.525,"sentiment":"neutral","sentiment_score":0.006622767556578883},{"text":"And that's the issue that they have.","start":323.225,"end":325.065,"sentiment":"neutral","sentiment_score":-0.21937509732586996},{"text":"They've got it not only now, and then the flood thing came in.","start":325.065,"end":328.685,"sentiment":"neutral","sentiment_score":-0.2411761089013173},{"text":"So now we've got a double whammy.","start":328.74,"end":330.44,"sentiment":"negative","sentiment_score":-0.3911309114524296}],"sentiment":"neutral","sentiment_score":-0.12054711511178363,"num_words":62,"start":313.22998,"end":330.44},{"sentences":[{"text":"So now they're trying to work with because now you you're not allowed to go within the tree root zones and the structural tree root zones.","start":331.22,"end":337.8,"sentiment":"neutral","sentiment_score":-0.11814981068556125},{"text":"Yeah.","start":349.315,"end":349.635,"sentiment":"neutral","sentiment_score":-0.07611943781375885},{"text":"Oh, no.","start":349.635,"end":350.355,"sentiment":"neutral","sentiment_score":-0.11303440481424332},{"text":"Yeah.","start":350.355,"end":350.855,"sentiment":"neutral","sentiment_score":-0.08185043931007385},{"text":"Yeah.","start":355.075,"end":355.475,"sentiment":"neutral","sentiment_score":-0.09877841174602509}],"sentiment":"neutral","sentiment_score":-0.11466813472009474,"num_words":31,"start":331.22,"end":355.475},{"sentences":[{"text":"I know.","start":355.475,"end":356.055,"sentiment":"neutral","sentiment_score":-0.12360064685344696},{"text":"Yeah.","start":357.53,"end":358.03,"sentiment":"neutral","sentiment_score":-0.030930615961551663},{"text":"Yeah.","start":359.45,"end":359.95,"sentiment":"neutral","sentiment_score":0.06496785581111908},{"text":"Sure.","start":364.01,"end":364.51,"sentiment":"neutral","sentiment_score":0.1533820927143097},{"text":"Sure.","start":366.17,"end":366.67,"sentiment":"neutral","sentiment_score":0.07419431209564209}],"sentiment":"neutral","sentiment_score":0.0024020584921042123,"num_words":6,"start":355.475,"end":366.67},{"sentences":[{"text":"Yes.","start":373.355,"end":373.855,"sentiment":"neutral","sentiment_score":-0.0023834193125367165},{"text":"Yes.","start":374.395,"end":374.895,"sentiment":"neutral","sentiment_score":-0.04725649207830429},{"text":"No.","start":375.595,"end":376.095,"sentiment":"neutral","sentiment_score":-0.14995138347148895},{"text":"I get that.","start":376.235,"end":377.215,"sentiment":"neutral","sentiment_score":-0.14893181125322977},{"text":"Yeah.","start":380.475,"end":380.79498,"sentiment":"neutral","sentiment_score":-0.1700771600008011}],"sentiment":"neutral","sentiment_score":-0.11663769837468863,"num_words":7,"start":373.355,"end":380.79498},{"sentences":[{"text":"And it yeah.","start":380.79498,"end":381.855,"sentiment":"neutral","sentiment_score":-0.21816037346919379},{"text":"Oh, look.","start":382.99,"end":383.47,"sentiment":"neutral","sentiment_score":-0.08179880678653717},{"text":"It's it's not a that's it's not a if it's there, it's there.","start":383.47,"end":386.43,"sentiment":"neutral","sentiment_score":-0.1163100078701973},{"text":"But you need to be you need to know it's there.","start":386.43,"end":389.25,"sentiment":"neutral","sentiment_score":-0.15830508890477094},{"text":"That's that's fine.","start":390.19,"end":390.99,"sentiment":"neutral","sentiment_score":0.11363900204499562}],"sentiment":"neutral","sentiment_score":-0.11657961900345981,"num_words":32,"start":380.79498,"end":390.99},{"sentences":[{"text":"There's no drama with it being this.","start":390.99,"end":392.43,"sentiment":"neutral","sentiment_score":-0.06851199269294739},{"text":"I wanna put one in a thousand years.","start":392.43,"end":394.83,"sentiment":"neutral","sentiment_score":-0.00200853543356061},{"text":"I don't I don't give a damn as long as you're advised before you purchase the property.","start":394.83,"end":399.155,"sentiment":"neutral","sentiment_score":-0.1426581380998387},{"text":"That that's all you ask.","start":399.215,"end":400.51498,"sentiment":"neutral","sentiment_score":-0.043552398681640625},{"text":"Yeah.","start":406.335,"end":406.835,"sentiment":"neutral","sentiment_score":-0.04005773738026619}],"sentiment":"neutral","sentiment_score":-0.08364895554749589,"num_words":38,"start":390.99,"end":406.835},{"sentences":[{"text":"Yeah.","start":410.895,"end":411.395,"sentiment":"neutral","sentiment_score":-0.051540590822696686},{"text":"Yeah.","start":412.32,"end":412.82,"sentiment":"neutral","sentiment_score":-0.2567485272884369},{"text":"Oh, I think you're being very polite with your language.","start":422.72,"end":424.88,"sentiment":"neutral","sentiment_score":0.027393008582293987},{"text":"I could think of all the other things that I could say quite simply to be quiet.","start":424.88,"end":428.05502,"sentiment":"neutral","sentiment_score":-0.001505178125465618},{"text":"No.","start":429.155,"end":429.475,"sentiment":"neutral","sentiment_score":-0.1268036663532257}],"sentiment":"neutral","sentiment_score":-0.006225024225811163,"num_words":30,"start":410.895,"end":429.475},{"sentences":[{"text":"Just that yeah.","start":429.475,"end":430.995,"sentiment":"neutral","sentiment_score":-0.036510175094008446},{"text":"No.","start":430.995,"end":431.155,"sentiment":"neutral","sentiment_score":-0.05023012310266495},{"text":"No.","start":431.155,"end":431.23502,"sentiment":"neutral","sentiment_score":-0.04913116618990898},{"text":"No.","start":431.23502,"end":431.39502,"sentiment":"neutral","sentiment_score":0.0036265812814235687},{"text":"Don't worry about that with me.","start":431.39502,"end":433.015,"sentiment":"neutral","sentiment_score":0.05454490023354689}],"sentiment":"neutral","sentiment_score":0.010167014009008804,"num_words":12,"start":429.475,"end":433.015},{"sentences":[{"text":"So can I just tell you one thing?","start":433.075,"end":434.515,"sentiment":"neutral","sentiment_score":0.04929920588620007},{"text":"I don't know whether I call Matt K, baby, K, boy, if you want to call.","start":434.515,"end":439.105,"sentiment":"neutral","sentiment_score":-0.036824643262661994},{"text":"When we when we when we're gonna I put cement because of the tree in the floodplain.","start":439.94998,"end":444.69,"sentiment":"neutral","sentiment_score":-0.003498613478287178},{"text":"I did say some about us using a I forgot the words.","start":445.06998,"end":451.15,"sentiment":"neutral","sentiment_score":-0.003591539105400443},{"text":"Instead of using stumps, because we've got, like, we're gonna put them on stumps.","start":451.15,"end":455.41,"sentiment":"neutral","sentiment_score":-0.007344127765723637}],"sentiment":"neutral","sentiment_score":-0.005973034809385218,"num_words":67,"start":433.075,"end":455.41},{"sentences":[{"text":"We're gonna we we talked about you could we could use screw piles, which which got does that make any difference to you?","start":455.95502,"end":464.435,"sentiment":"neutral","sentiment_score":0.015131633404804312},{"text":"Not really.","start":464.435,"end":465.255,"sentiment":"neutral","sentiment_score":-0.12646421790122986},{"text":"No.","start":465.555,"end":465.795,"sentiment":"neutral","sentiment_score":-0.13068526983261108},{"text":"That's fair enough.","start":465.795,"end":466.595,"sentiment":"neutral","sentiment_score":-0.052262971798578896},{"text":"Okay.","start":466.595,"end":467.095,"sentiment":"neutral","sentiment_score":-0.06120334565639496}],"sentiment":"neutral","sentiment_score":-0.008452613279223442,"num_words":30,"start":455.95502,"end":467.095},{"sentences":[{"text":"Yeah.","start":476.63,"end":476.95,"sentiment":"neutral","sentiment_score":-0.07189188152551651},{"text":"Yeah.","start":476.95,"end":477.45,"sentiment":"neutral","sentiment_score":-0.08881859481334686},{"text":"Yeah.","start":479.43002,"end":479.75,"sentiment":"neutral","sentiment_score":-0.002677828073501587},{"text":"Sure.","start":479.75,"end":480.15002,"sentiment":"neutral","sentiment_score":0.03834359347820282},{"text":"No worries.","start":480.15002,"end":480.63,"sentiment":"neutral","sentiment_score":0.03337287902832031}],"sentiment":"neutral","sentiment_score":-0.009716492146253586,"num_words":6,"start":476.63,"end":480.63},{"sentences":[{"text":"Alright.","start":480.63,"end":480.95,"sentiment":"neutral","sentiment_score":0.05427883192896843},{"text":"I just thought I'd mention that in passing.","start":480.95,"end":482.73,"sentiment":"neutral","sentiment_score":0.03670358378440142},{"text":"All all good.","start":483.19,"end":484.33002,"sentiment":"neutral","sentiment_score":0.09630580246448517},{"text":"Yeah.","start":495.72498,"end":496.22498,"sentiment":"neutral","sentiment_score":-0.009959805756807327},{"text":"Yeah.","start":504.33002,"end":504.65,"sentiment":"neutral","sentiment_score":-0.07223950326442719}],"sentiment":"neutral","sentiment_score":0.03961611432688577,"num_words":14,"start":480.63,"end":504.65},{"sentences":[{"text":"Okay.","start":504.65,"end":505.15,"sentiment":"neutral","sentiment_score":-0.07532551884651184},{"text":"Yeah.","start":506.81,"end":507.05002,"sentiment":"neutral","sentiment_score":-0.1232658177614212},{"text":"Nice.","start":507.05002,"end":507.53,"sentiment":"neutral","sentiment_score":-0.052140019834041595},{"text":"It's hard to work with.","start":507.53,"end":508.49002,"sentiment":"negative","sentiment_score":-0.3365740478038788},{"text":"Yeah.","start":508.49002,"end":508.99002,"sentiment":"neutral","sentiment_score":-0.11660876870155334}],"sentiment":"neutral","sentiment_score":-0.227801151573658,"num_words":9,"start":504.65,"end":508.99002},{"sentences":[{"text":"Yeah.","start":510.09,"end":510.59,"sentiment":"neutral","sentiment_score":-0.07341625541448593},{"text":"Mhmm.","start":514.79504,"end":515.29504,"sentiment":"neutral","sentiment_score":-0.08807212114334106},{"text":"Yeah.","start":522.875,"end":523.375,"sentiment":"neutral","sentiment_score":-0.287809282541275},{"text":"Yeah.","start":524.075,"end":524.575,"sentiment":"neutral","sentiment_score":-0.2543530762195587},{"text":"Yeah.","start":536.60004,"end":537.10004,"sentiment":"neutral","sentiment_score":-0.12299352884292604}],"sentiment":"neutral","sentiment_score":-0.16532885283231735,"num_words":5,"start":510.09,"end":537.10004},{"sentences":[{"text":"Yeah.","start":537.24,"end":537.72003,"sentiment":"neutral","sentiment_score":-0.09536726772785188},{"text":"No.","start":537.72003,"end":538.2,"sentiment":"neutral","sentiment_score":-0.1357358694076538},{"text":"Yeah.","start":538.2,"end":538.44,"sentiment":"neutral","sentiment_score":-0.07677099108695984},{"text":"Okay.","start":538.44,"end":538.76,"sentiment":"neutral","sentiment_score":-0.08032573759555817},{"text":"I know what you're saying.","start":538.76,"end":539.72003,"sentiment":"neutral","sentiment_score":-0.10708943009376526}],"sentiment":"neutral","sentiment_score":-0.10262744625409444,"num_words":9,"start":537.24,"end":539.72003},{"sentences":[{"text":"Yeah.","start":539.72003,"end":540.22003,"sentiment":"neutral","sentiment_score":-0.030032146722078323},{"text":"Yeah.","start":540.60004,"end":541.10004,"sentiment":"neutral","sentiment_score":-0.014829140156507492},{"text":"Alright.","start":541.55505,"end":541.79504,"sentiment":"neutral","sentiment_score":0.026059910655021667},{"text":"Well, we'll have to continue the battle, and hopefully that you with this new design, we can hopefully get it over the line with yourselves and and see how we go from there.","start":541.79504,"end":554.34,"sentiment":"neutral","sentiment_score":0.08477756584232504},{"text":"The only thing I did ask Maddie, and she was very, very good and said she would get on to them.","start":554.42004,"end":558.04004,"sentiment":"neutral","sentiment_score":0.158492169209889}],"sentiment":"neutral","sentiment_score":0.10714375175404967,"num_words":57,"start":539.72003,"end":558.04004},{"sentences":[{"text":"Obviously, the the longer it takes, the more it costs, the the more agony it causes me and yeah.","start":558.18005,"end":564.36005,"sentiment":"neutral","sentiment_score":-0.08850489517575816},{"text":"Yeah.","start":564.82,"end":565.32,"sentiment":"neutral","sentiment_score":-0.009654656983911993},{"text":"That's great.","start":566.74005,"end":567.56,"sentiment":"neutral","sentiment_score":0.3077438026666641},{"text":"No worries.","start":569.30005,"end":569.955,"sentiment":"neutral","sentiment_score":0.043423935770988464},{"text":"Good on you.","start":569.955,"end":575.555,"sentiment":"neutral","sentiment_score":0.18374795963366827}],"sentiment":"neutral","sentiment_score":-0.016209937390629894,"num_words":27,"start":558.18005,"end":575.555},{"sentences":[{"text":"Thanks, Alex.","start":575.555,"end":576.195,"sentiment":"positive","sentiment_score":0.37057195603847504},{"text":"Thanks for your callback.","start":576.195,"end":577.255,"sentiment":"positive","sentiment_score":0.44252104312181473},{"text":"Much of a no to you.","start":578.35504,"end":580.835,"sentiment":"neutral","sentiment_score":-0.1221865564584732},{"text":"Much of a no.","start":580.835,"end":581.395,"sentiment":"negative","sentiment_score":-0.45773422718048096},{"text":"Thank you.","start":581.395,"end":581.79504,"sentiment":"neutral","sentiment_score":0.3030344173312187}],"sentiment":"neutral","sentiment_score":0.030735592875215743,"num_words":18,"start":575.555,"end":581.79504},{"sentences":[{"text":"Bye bye.","start":581.79504,"end":582.455,"sentiment":"neutral","sentiment_score":0.19098566100001335}],"sentiment":"neutral","sentiment_score":0.19098566100001335,"num_words":2,"start":581.79504,"end":582.455}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. This is Alex from SWM Consulting. I'm just returning your phone call.\n\nChannel 1: Thanks, Alex. I've actually spoken to your colleague, Maddie. He's\n\nChannel 0: Oh, have\n\nChannel 1: Maddie,\n\nChannel 0: you\n\nChannel 1: isn't\n\nChannel 0: got\n\nChannel 1: it?\n\nChannel 0: that? Yes. It is. Thank you. Brilliant.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Great. So, hopefully, she sorted it out. Do you have any questions, or we're all good?\n\nChannel 1: No. I would know only that we had a very nice young lady she is, to be honest with you.\n\nChannel 0: Yes.\n\nChannel 1: You're doing a project for me at 42 Avenue in Croydon.\n\nChannel 0: We are. Yes.\n\nChannel 1: Yeah. And I was just discussing with her about the vagaries of this flood plan thing, which is to say I mean, you obviously come across it every day of the week, but it's a it's\n\nChannel 0: Yeah.\n\nChannel 1: a bizarre situation because\n\nChannel 0: Big time.\n\nChannel 1: there was no mention of it when I brought this property. Nothing on the Section 32.\n\nChannel 0: Yeah.\n\nChannel 1: Nothing showing from the water authorities or anything like that from the council when we did it.\n\nChannel 0: Yep.\n\nChannel 1: And then we put in for a planning certificate. Okay. And then it throws it throw comes and throws itself in its face to us.\n\nChannel 0: Yeah.\n\nChannel 1: Then\n\nChannel 0: I was saying to a b to the architect that this is one of my biggest pet peeves with council is that the planning even if you reached out to them, they very rarely actually send anything to their stormwater drainage of floodgates. And so, basically, what happens is you do you go through the whole process. There's no red flags, and then it finally gets to drainage when it should have probably gone to drainage much, much sooner. And then they make a comment, and it derails the whole thing. It happens in your catch when it happens in Knox is notorious for it.\n\nThere's\n\nChannel 1: Yeah.\n\nChannel 0: all of\n\nChannel 1: Okay.\n\nChannel 0: these flood studies that's just been finished.\n\nChannel 1: Yeah.\n\nChannel 0: They're not yet in the planning scheme, but there's a there's language in the planning scheme that basically says that we need to assess things on the best available data. And even if it's not available for everyone, it's the the the in, you know, in better commerce, the best available. It's pretty it's pretty painful. It's it's it's a painful thing, especially when you're having to you you have done all your due diligence accurately and correctly, and you still get it thrown up.\n\nChannel 1: Yeah. I've gone back to our solicitor and said, well, hang on. You know? Why didn't you find this? I mean and and I've used them numerous times before.\n\nI mean, numerous times. And they said, well, Neil, we've we've we did everything we said we were meant to do\n\nChannel 0: Yes.\n\nChannel 1: I meant to do. But, anyway, more more importantly, I I can't turn the clock back, and that's happened. And as I just spoke to Maddie, what what the only thing I did ring about because I couldn't sign the box to do the stage two, because I'm in The UK at the moment. So\n\nChannel 0: Okay.\n\nChannel 1: so I've now forwarded on an email, which hopefully you've got just\n\nChannel 0: That's\n\nChannel 1: so I can\n\nChannel 0: enough.\n\nChannel 1: go ahead\n\nChannel 0: Yep.\n\nChannel 1: with it.\n\nChannel 0: I saw it.\n\nChannel 1: And what what disturbed me a little bit was the fact that we in the email, it said you should the new design should improve things. Well, obviously, it was a little bit hard for me because I look at things and say, well, if something's not right first of all, second time around, it should be right for the new design between yourself and Ad Cat, the designers.\n\nChannel 0: Yeah.\n\nChannel 1: We should be getting\n\nChannel 0: Yeah.\n\nChannel 1: to a stage where we're saying, well, it's because every time I redesign this or I have to go I have to pay you and and I get it. It's in the quote. I'm not disputing what was in the thing. I then so if this is not right, for argument's sake, then we're gonna then we're gonna redo it again. And you've gotta redo another model,\n\nChannel 0: Yeah.\n\nChannel 1: which means\n\nChannel 0: This\n\nChannel 1: I've gotta\n\nChannel 0: is\n\nChannel 1: pay for that again. I've gotta pay for the\n\nChannel 0: yeah,\n\nChannel 1: redesign again and and on and on\n\nChannel 0: which\n\nChannel 1: and on\n\nChannel 0: is\n\nChannel 1: it\n\nChannel 0: why\n\nChannel 1: goes.\n\nChannel 0: I yeah. And it's it's also why I honestly, I I did say British raised this with that ABC Academy, and I don't want to disparage anyone. But what what I needed was just a concept of this could work. We didn't need a detailed drawing of what could work. All I needed was this could work.\n\nLet's try this. And if it doesn't, we'll try something different. And if it doesn't and then once we find something that does work, then detailed design could come in. But, however, I they did say that because of the other restrictions over the site in terms of,\n\nChannel 1: Yeah.\n\nChannel 0: I think there was, like, shadowing stuff that they couldn't actually do that as well as they'd want to. Because typically, we wouldn't do it this way. It's not the way I I prefer to work either. I'd much prefer to be able to get this as the design. We're gonna use that.\n\nAnd then if\n\nChannel 1: Yeah.\n\nChannel 0: it doesn't work, we will propose something to them. But\n\nChannel 1: Yeah.\n\nChannel 0: because they said that there were a few other things a few other issues on the site, that that's that was going to that that was what is basically prevented us from\n\nChannel 1: Yeah.\n\nChannel 0: making things easier.\n\nChannel 1: Yeah. Are you aware of the issue on the site? The issue on the site, quite simply, is there's one massive gum\n\nChannel 0: Yeah.\n\nChannel 1: tree\n\nChannel 0: Okay.\n\nChannel 1: on the site. And when I say massive, the trunk is it will if you and I stood either side of the tree, we our hands wouldn't touch. So\n\nChannel 0: Yeah. Okay.\n\nChannel 1: it's it's it's massive. So which I knew. I I knew about the tree, and I and and we were able to work around the tree and get a good get a good design with three single level places. And that's the issue that they have. They've got it not\n\nChannel 0: Yeah.\n\nChannel 1: only now, and then the flood thing came in. So now we've got a double whammy.\n\nChannel 0: Yeah.\n\nChannel 1: So now they're trying to work with because now you you're not allowed to go within the tree root zones and the structural\n\nChannel 0: Well, yeah.\n\nChannel 1: tree root zones.\n\nChannel 0: Now that's the other thing that's made it hard is that typically when I try to fix or not fix, but when I try to sort out the flooding is we lower levels to fix it, and we can't because of that tree.\n\nChannel 1: Yeah. Oh, no.\n\nChannel 0: And so,\n\nChannel 1: Yeah.\n\nChannel 0: yeah, it's it's it's just that side is a lot more complex than it really\n\nChannel 1: Yeah.\n\nChannel 0: it it\n\nChannel 1: I\n\nChannel 0: would\n\nChannel 1: know.\n\nChannel 0: seem on paper. I think that's the problem.\n\nChannel 1: Yeah.\n\nChannel 0: It it yeah. On paper,\n\nChannel 1: Yeah.\n\nChannel 0: it looks great because every other property around it has been subdivided. So you think, oh, yeah.\n\nChannel 1: Sure.\n\nChannel 0: Okay. We're we're sorted.\n\nChannel 1: Sure.\n\nChannel 0: But it's those were I I had a look at all of them, and they've they've been subdivided quite a long, well, long enough ago\n\nChannel 1: Yes.\n\nChannel 0: that the flooding wasn't\n\nChannel 1: Yes.\n\nChannel 0: there. Well, sorry.\n\nChannel 1: No.\n\nChannel 0: It was there.\n\nChannel 1: I\n\nChannel 0: It's\n\nChannel 1: get\n\nChannel 0: always\n\nChannel 1: that.\n\nChannel 0: been there. But, yeah, you copped it. You got it at the wrong time, unfortunately, and\n\nChannel 1: Yeah.\n\nChannel 0: I know\n\nChannel 1: And\n\nChannel 0: that\n\nChannel 1: it\n\nChannel 0: doesn't help.\n\nChannel 1: yeah. Oh, look. It's it's not a that's it's not a if it's there, it's there. But you need to be you need to know it's there.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: That's that's fine.\n\nChannel 0: Yeah. I\n\nChannel 1: There's no drama with it being this. I wanna put one in a thousand years. I don't I don't give a damn as long as you're\n\nChannel 0: Yeah.\n\nChannel 1: advised before you purchase the property. That that's all\n\nChannel 0: Yeah.\n\nChannel 1: you ask.\n\nChannel 0: It it it it bothers me that why can't they have something anywhere, basically, that you can\n\nChannel 1: Yeah.\n\nChannel 0: that it it it it just it could be a draft. You could just say it is draft, but we assess\n\nChannel 1: Yeah.\n\nChannel 0: against this. But I think\n\nChannel 1: Yeah.\n\nChannel 0: they're scared of liabilities for it, but it just it makes them look hopeless. And it and it and it and it excuse my language, but it's tough to you. Like, it's it's it's it's not a good system.\n\nChannel 1: Oh, I think you're being very polite with your language. I could think of all the other things that I could say\n\nChannel 0: Yeah. I was\n\nChannel 1: quite\n\nChannel 0: going\n\nChannel 1: simply\n\nChannel 0: to,\n\nChannel 1: to be quiet.\n\nChannel 0: but I'm I'm trying to be\n\nChannel 1: No.\n\nChannel 0: a bit more\n\nChannel 1: Just\n\nChannel 0: professional.\n\nChannel 1: that yeah. No. No. No. Don't worry about that with me.\n\nSo can I just tell you one thing? I don't know whether I call Matt K, baby, K, boy, if you want to\n\nChannel 0: Yeah.\n\nChannel 1: call.\n\nChannel 0: Yeah. Whatever. Yep.\n\nChannel 1: When we when we when we're gonna I put cement because of the tree in the floodplain. I did say some about us using a I forgot the words. Instead of using stumps, because we've got, like, we're gonna put them on stumps. We're gonna we we talked about you could we could use screw piles,\n\nChannel 0: Yep. Yeah. So\n\nChannel 1: which\n\nChannel 0: councils\n\nChannel 1: which got\n\nChannel 0: even\n\nChannel 1: does that\n\nChannel 0: though\n\nChannel 1: make any\n\nChannel 0: I\n\nChannel 1: difference to you?\n\nChannel 0: no.\n\nChannel 1: Not really.\n\nChannel 0: No.\n\nChannel 1: No. That's\n\nChannel 0: And and\n\nChannel 1: fair\n\nChannel 0: the\n\nChannel 1: enough.\n\nChannel 0: reason\n\nChannel 1: Okay.\n\nChannel 0: why is councils assume that we that they'll either get filled up even even if they're not going to, they'll get filled up or something else will happen underneath them, and so\n\nChannel 1: Yeah.\n\nChannel 0: we just\n\nChannel 1: Yeah.\n\nChannel 0: assume that we're blocking out the whole thing.\n\nChannel 1: Yeah. Sure. No worries. Alright. I just thought I'd mention that in passing.\n\nChannel 0: No. No. It's\n\nChannel 1: All\n\nChannel 0: yeah.\n\nChannel 1: all\n\nChannel 0: Look.\n\nChannel 1: good.\n\nChannel 0: I it it and and, honestly, if you had mentioned that in a different in a different council, that my response would be different. But this council,\n\nChannel 1: Yeah.\n\nChannel 0: unfortunately, isn't the most their flood they're they're not yeah. They don't know flooding as well as we'd hoped,\n\nChannel 1: Yeah.\n\nChannel 0: which\n\nChannel 1: Okay.\n\nChannel 0: makes things a little bit harder because it means\n\nChannel 1: Yeah.\n\nChannel 0: that,\n\nChannel 1: Nice. It's hard to work with. Yeah.\n\nChannel 0: yeah. You have to and you\n\nChannel 1: Yeah.\n\nChannel 0: also have to explain why they're wrong. I've I've I've had\n\nChannel 1: Mhmm.\n\nChannel 0: the I've I've had the where they've given me because they gave me this flood study, and I pardon my French, but it it's dog shit. It's it's it's\n\nChannel 1: Yeah.\n\nChannel 0: terrible.\n\nChannel 1: Yeah.\n\nChannel 0: But it's the best of and they say that we have to use it. And I go back to them saying, I can make this significantly better, but they won't take accept it, and it's because they don't have the experience to know that it's not good.\n\nChannel 1: Yeah. Yeah. No.\n\nChannel 0: So,\n\nChannel 1: Yeah.\n\nChannel 0: yeah,\n\nChannel 1: Okay.\n\nChannel 0: it's\n\nChannel 1: I\n\nChannel 0: just\n\nChannel 1: know what\n\nChannel 0: that\n\nChannel 1: you're\n\nChannel 0: battle.\n\nChannel 1: saying. Yeah. Yeah. Alright. Well, we'll have to continue the battle,\n\nChannel 0: Yep.\n\nChannel 1: and hopefully that you with this new design, we can hopefully get it over the line\n\nChannel 0: Yep.\n\nChannel 1: with yourselves and\n\nChannel 0: Yep.\n\nChannel 1: and see how we go from there. The only thing I did ask Maddie, and she was very, very good and said she would get on to them. Obviously, the the longer it takes, the more it costs, the the more agony it\n\nChannel 0: Oh,\n\nChannel 1: causes\n\nChannel 0: we need\n\nChannel 1: me\n\nChannel 0: to get\n\nChannel 1: and\n\nChannel 0: it done quick, to be honest with\n\nChannel 1: yeah.\n\nChannel 0: you. Like, we we've\n\nChannel 1: Yeah.\n\nChannel 0: got a lot of work coming up, and this one's taking\n\nChannel 1: That's great.\n\nChannel 0: longer than we would usually expect. So I I'd like\n\nChannel 1: No\n\nChannel 0: to\n\nChannel 1: worries.\n\nChannel 0: get it done.\n\nChannel 1: Good\n\nChannel 0: Yeah.\n\nChannel 1: on\n\nChannel 0: You are you are a priority for us because, yeah, we need to get it moving.\n\nChannel 1: you. Thanks, Alex. Thanks for your callback.\n\nChannel 0: No worries. No worries. Then\n\nChannel 1: Much of\n\nChannel 0: then\n\nChannel 1: a no\n\nChannel 0: enjoy\n\nChannel 1: to\n\nChannel 0: The UK. I'll speak to you soon.\n\nChannel 1: you. Much of a no. Thank you. Bye bye.\n\nChannel 0: Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.01108049973845482}],"sentiment":"neutral","sentiment_score":0.01108049973845482,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Hello.","start":1.68,"end":2.0,"sentiment":"neutral","sentiment_score":0.028091182932257652},{"text":"This is Alex from SWM Consulting.","start":2.0,"end":4.16,"sentiment":"neutral","sentiment_score":0.05601783779760202},{"text":"I'm just returning your phone call.","start":4.16,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.10551394646366437}],"sentiment":"neutral","sentiment_score":0.07671399142306584,"channel":0,"num_words":13,"start":1.68,"end":5.7799997},{"sentences":[{"text":"Thanks, Alex.","start":6.16,"end":7.04,"sentiment":"positive","sentiment_score":0.429304838180542},{"text":"I've actually spoken to your colleague, Maddie.","start":7.04,"end":9.059999,"sentiment":"neutral","sentiment_score":0.09844084190470832},{"text":"He's","start":9.44,"end":9.76,"sentiment":"neutral","sentiment_score":0.040701184421777725}],"sentiment":"neutral","sentiment_score":0.158839675411582,"channel":1,"num_words":10,"start":6.16,"end":9.76},{"sentences":[{"text":"Oh, have","start":9.5199995,"end":9.92,"sentiment":"neutral","sentiment_score":0.023758464492857456}],"sentiment":"neutral","sentiment_score":0.023758464492857456,"channel":0,"num_words":2,"start":9.5199995,"end":9.92},{"sentences":[{"text":"Maddie,","start":9.76,"end":10.08,"sentiment":"neutral","sentiment_score":0.033768367022275925}],"sentiment":"neutral","sentiment_score":0.033768367022275925,"channel":1,"num_words":1,"start":9.76,"end":10.08},{"sentences":[{"text":"you","start":9.92,"end":10.08,"sentiment":"neutral","sentiment_score":0.01643499545753002}],"sentiment":"neutral","sentiment_score":0.01643499545753002,"channel":0,"num_words":1,"start":9.92,"end":10.08},{"sentences":[{"text":"isn't","start":10.08,"end":10.4,"sentiment":"neutral","sentiment_score":0.054554931819438934}],"sentiment":"neutral","sentiment_score":0.054554931819438934,"channel":1,"num_words":1,"start":10.08,"end":10.4},{"sentences":[{"text":"got","start":10.08,"end":10.4,"sentiment":"neutral","sentiment_score":0.02184462547302246}],"sentiment":"neutral","sentiment_score":0.02184462547302246,"channel":0,"num_words":1,"start":10.08,"end":10.4},{"sentences":[{"text":"it?","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.048901867121458054}],"sentiment":"neutral","sentiment_score":0.048901867121458054,"channel":1,"num_words":1,"start":10.4,"end":10.9},{"sentences":[{"text":"that?","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.0707474797964096},{"text":"Yes.","start":11.04,"end":11.36,"sentiment":"neutral","sentiment_score":0.14241474866867063},{"text":"It is.","start":11.36,"end":11.759999,"sentiment":"neutral","sentiment_score":0.2311992272734642},{"text":"Thank you.","start":11.759999,"end":12.16,"sentiment":"positive","sentiment_score":0.5956468880176544},{"text":"Brilliant.","start":12.16,"end":12.639999,"sentiment":"positive","sentiment_score":0.6427203416824341}],"sentiment":"positive","sentiment_score":0.35851068581853596,"channel":0,"num_words":7,"start":10.4,"end":12.639999},{"sentences":[{"text":"Yeah.","start":12.48,"end":12.98,"sentiment":"positive","sentiment_score":0.33755064010620117}],"sentiment":"positive","sentiment_score":0.33755064010620117,"channel":1,"num_words":1,"start":12.48,"end":12.98},{"sentences":[{"text":"Okay.","start":12.639999,"end":13.139999,"sentiment":"neutral","sentiment_score":0.3131182789802551},{"text":"Great.","start":13.295,"end":13.535,"sentiment":"positive","sentiment_score":0.5725982785224915},{"text":"So, hopefully, she sorted it out.","start":13.535,"end":15.055,"sentiment":"positive","sentiment_score":0.43982486923535663},{"text":"Do you have any questions, or we're all good?","start":15.055,"end":17.235,"sentiment":"neutral","sentiment_score":0.2089782092306349}],"sentiment":"neutral","sentiment_score":0.31796880329356475,"channel":0,"num_words":17,"start":12.639999,"end":17.235},{"sentences":[{"text":"No.","start":18.005,"end":18.244999,"sentiment":"neutral","sentiment_score":-0.042390137910842896},{"text":"I would know only that we had a very nice young lady she is, to be honest with you.","start":18.244999,"end":23.465,"sentiment":"neutral","sentiment_score":0.009828819256079825}],"sentiment":"neutral","sentiment_score":0.007217871397733687,"channel":1,"num_words":20,"start":18.005,"end":23.465},{"sentences":[{"text":"Yes.","start":23.855,"end":24.355,"sentiment":"neutral","sentiment_score":0.07584010809659958}],"sentiment":"neutral","sentiment_score":0.07584010809659958,"channel":0,"num_words":1,"start":23.855,"end":24.355},{"sentences":[{"text":"You're doing a project for me at 42 Avenue in Croydon.","start":24.564999,"end":28.665,"sentiment":"neutral","sentiment_score":0.07078719545494426}],"sentiment":"neutral","sentiment_score":0.07078719545494426,"channel":1,"num_words":11,"start":24.564999,"end":28.665},{"sentences":[{"text":"We are.","start":28.970001,"end":29.53,"sentiment":"neutral","sentiment_score":0.06087512895464897},{"text":"Yes.","start":29.53,"end":30.03,"sentiment":"neutral","sentiment_score":0.022323891520500183}],"sentiment":"neutral","sentiment_score":0.04802471647659937,"channel":0,"num_words":3,"start":28.970001,"end":30.03},{"sentences":[{"text":"Yeah.","start":30.39,"end":30.89,"sentiment":"neutral","sentiment_score":-0.00474204309284687},{"text":"And I was just discussing with her about the vagaries of this flood plan thing, which is to say I mean, you obviously come across it every day of the week, but it's a it's","start":30.95,"end":43.91,"sentiment":"neutral","sentiment_score":-0.0712381609316383}],"sentiment":"neutral","sentiment_score":-0.06939104654722744,"channel":1,"num_words":36,"start":30.39,"end":43.91},{"sentences":[{"text":"Yeah.","start":43.865,"end":44.365,"sentiment":"neutral","sentiment_score":-0.11930327117443083}],"sentiment":"neutral","sentiment_score":-0.11930327117443083,"channel":0,"num_words":1,"start":43.865,"end":44.365},{"sentences":[{"text":"a bizarre situation because","start":43.91,"end":46.335003,"sentiment":"negative","sentiment_score":-0.34534595161676407}],"sentiment":"negative","sentiment_score":-0.34534595161676407,"channel":1,"num_words":4,"start":43.91,"end":46.335003},{"sentences":[{"text":"Big time.","start":46.265,"end":47.085,"sentiment":"neutral","sentiment_score":-0.32927466928958893}],"sentiment":"neutral","sentiment_score":-0.32927466928958893,"channel":0,"num_words":2,"start":46.265,"end":47.085},{"sentences":[{"text":"there was no mention of it when I brought this property.","start":47.595,"end":50.075,"sentiment":"neutral","sentiment_score":-0.2743445892225612},{"text":"Nothing on the Section 32.","start":50.075,"end":51.935,"sentiment":"neutral","sentiment_score":-0.2050384372472763}],"sentiment":"neutral","sentiment_score":-0.2526864167302847,"channel":1,"num_words":16,"start":47.595,"end":51.935},{"sentences":[{"text":"Yeah.","start":52.425003,"end":52.925003,"sentiment":"neutral","sentiment_score":-0.1755756139755249}],"sentiment":"neutral","sentiment_score":-0.1755756139755249,"channel":0,"num_words":1,"start":52.425003,"end":52.925003},{"sentences":[{"text":"Nothing showing from the water authorities or anything like that from the council when we did it.","start":52.955,"end":58.255,"sentiment":"neutral","sentiment_score":-0.2838597981368794}],"sentiment":"neutral","sentiment_score":-0.2838597981368794,"channel":1,"num_words":17,"start":52.955,"end":58.255},{"sentences":[{"text":"Yep.","start":58.659996,"end":59.159996,"sentiment":"neutral","sentiment_score":-0.03835868835449219}],"sentiment":"neutral","sentiment_score":-0.03835868835449219,"channel":0,"num_words":1,"start":58.659996,"end":59.159996},{"sentences":[{"text":"And then we put in for a planning certificate.","start":59.010002,"end":60.71,"sentiment":"neutral","sentiment_score":-0.051752657939990364},{"text":"Okay.","start":60.93,"end":61.33,"sentiment":"neutral","sentiment_score":-0.06911301612854004},{"text":"And then it throws it throw comes and throws itself in its face to 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The plan requires proper engineering and planning, and the speaker is trying to be polite with their language. They discuss issues with a new design and the potential damage to their property due to a \"maximized tree.\" The speaker is prioritizing their project and is using screw brokels to replace stumps."},"intents":{"segments":[{"text":"This is Alex from SWM Consulting. I'm just returning your phone call. Thanks, Alex. I've actually spoken to your colleague, Maddie. He's Oh, have Maddie, you got isn't that? it? Yes. It is. Thank you. Brilliant. Yeah. Okay. Great. So, hopefully, she sorted it out. Do you have any questions, or we're all good?","start_word":2,"end_word":55,"intents":[{"intent":"Request technical assistance","confidence_score":0.000020917098}]},{"text":"And I was just discussing with her about the vagaries of this flood plan thing, which is to say I mean, you obviously come across it every day of the week, but it's a it's Yeah.","start_word":92,"end_word":127,"intents":[{"intent":"Discuss flood plan","confidence_score":0.23313199},{"intent":"Explain situation in flood plans","confidence_score":0.0011599622},{"intent":"Discuss flood plan issues","confidence_score":0.0031919759}]},{"text":"Then I was saying to a b to the architect that this is one of my biggest pet peeves with council is that the planning even if you reached out to them, they very rarely actually send anything to their stormwater drainage of floodgates. And so, basically, what happens is you do you go through the whole process. 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It's not the way I I prefer to work either.","start_word":810,"end_word":846,"sentiment":"negative","sentiment_score":-0.43417543172836304},{"text":"I'd much prefer to be able to get this as the design. We're gonna use that. And then if Yeah. it doesn't work, we will propose something to them. But Yeah. because they said that there were a few other things a few other issues on the site, that that's that was going to that that was what is basically prevented us from Yeah. making things easier. Yeah. Are you aware of the issue on the site? The issue on the site, quite simply, is there's one massive gum Yeah. tree Okay. on the site. And when I say massive, the trunk is it will if you and I stood either side of the tree, we our hands wouldn't touch. So Yeah. Okay. it's it's it's massive. So which I knew. I I knew about the tree, and I and and we were able to work around the tree and get a good get a good design with three single level places. And that's the issue that they have. They've got it not Yeah. only now, and then the flood thing came in.","start_word":847,"end_word":1029,"sentiment":"neutral","sentiment_score":-0.09575510196021346},{"text":"So now we've got a double whammy.","start_word":1030,"end_word":1036,"sentiment":"negative","sentiment_score":-0.39408716559410095},{"text":"Yeah. So now they're trying to work with because now you you're not allowed to go within the tree root zones and the structural Well, yeah. tree root zones. Now that's the other thing that's made it hard is that typically when I try to fix or not fix, but when I try to sort out the flooding is we lower levels to fix it, and we can't because of that tree. Yeah. Oh, no. And so, Yeah. yeah, it's it's it's just that side is a lot more complex than it really Yeah. it it I would know. seem on paper. I think that's the problem. Yeah. It it yeah. On paper, Yeah. it looks great because every other property around it has been subdivided. So you think, oh, yeah. Sure. Okay. We're we're sorted. Sure. But it's those were I I had a look at all of them, and they've they've been subdivided quite a long, well, long enough ago Yes. that the flooding wasn't Yes. there. Well, sorry. No. It was there. I It's get always that. been there. But, yeah, you copped it. You got it at the wrong time, unfortunately, and Yeah. I know And that it doesn't help. yeah. Oh, look. It's it's not a that's it's not a if it's there, it's there. But you need to be you need to know it's there. Yeah. Yeah. That's that's fine. Yeah. I There's no drama with it being this. I wanna put one in a thousand years. I don't I don't give a damn as long as you're Yeah. advised before you purchase the property. That that's all Yeah. you ask. It it it it bothers me that why can't they have something anywhere, basically, that you can Yeah. that it it it it just it could be a draft. You could just say it is draft, but we assess Yeah. against this. But I think Yeah.","start_word":1037,"end_word":1359,"sentiment":"neutral","sentiment_score":-0.0906444843108809},{"text":"they're scared of liabilities for it, but it just it makes them look hopeless. And it and it and it and it excuse my language, but it's tough to you. Like, it's it's it's it's not a good system.","start_word":1360,"end_word":1398,"sentiment":"negative","sentiment_score":-0.5760695338249207},{"text":"Oh, I think you're being very polite with your language. I could think of all the other things that I could say Yeah. I was quite going simply to, to be quiet. but I'm I'm trying to be No. a bit more Just professional. that yeah. No. No. No. Don't worry about that with me. So can I just tell you one thing? I don't know whether I call Matt K, baby, K, boy, if you want to Yeah. call. Yeah. Whatever. Yep. When we when we when we're gonna I put cement because of the tree in the floodplain. I did say some about us using a I forgot the words. Instead of using stumps, because we've got, like, we're gonna put them on stumps. We're gonna we we talked about you could we could use screw piles, Yep. Yeah. So which councils which got even does that though make any I difference to you? no. Not really. No. No. That's And and fair the enough. reason Okay. why is councils assume that we that they'll either get filled up even even if they're not going to, they'll get filled up or something else will happen underneath them, and so Yeah. we just Yeah. assume that we're blocking out the whole thing. Yeah. Sure. No worries. Alright. I just thought I'd mention that in passing. No. No. It's All yeah. all Look. good. I it it and and, honestly, if you had mentioned that in a different in a different council, that my response would be different. But this council, Yeah. unfortunately, isn't the most their flood they're they're not yeah. They don't know flooding as well as we'd hoped, Yeah. which Okay. makes things a little bit harder because it means Yeah. that, Nice.","start_word":1399,"end_word":1694,"sentiment":"neutral","sentiment_score":-0.04122624580270133},{"text":"It's hard to work with.","start_word":1695,"end_word":1699,"sentiment":"negative","sentiment_score":-0.3394310772418976},{"text":"Yeah. yeah. You have to and you Yeah. also have to explain why they're wrong. I've I've I've had Mhmm. the I've I've had the where they've given me because they gave me this flood study, and I pardon my French, but it it's dog shit. It's it's it's Yeah.","start_word":1700,"end_word":1749,"sentiment":"neutral","sentiment_score":-0.1977275311946869},{"text":"terrible.","start_word":1750,"end_word":1750,"sentiment":"negative","sentiment_score":-0.42225730419158936},{"text":"Yeah. But it's the best of and they say that we have to use it.","start_word":1751,"end_word":1765,"sentiment":"neutral","sentiment_score":-0.27790889143943787},{"text":"And I go back to them saying, I can make this significantly better, but they won't take accept it, and it's because they don't have the experience to know that it's not good.","start_word":1766,"end_word":1798,"sentiment":"negative","sentiment_score":-0.4120771586894989},{"text":"Yeah. Yeah. No. So, Yeah. yeah, Okay. it's I just know what that you're battle. saying. Yeah. Yeah. Alright. Well, we'll have to continue the battle, Yep. and hopefully that you with this new design, we can hopefully get it over the line Yep. with yourselves and Yep. and see how we go from there. The only thing I did ask Maddie, and she was very, very good and said she would get on to them. Obviously, the the longer it takes, the more it costs, the the more agony it Oh, causes we need me to get and it done quick, to be honest with yeah. you. Like, we we've Yeah. got a lot of work coming up, and this one's taking That's great. longer than we would usually expect. So I I'd like No to worries. get it done. Good Yeah. on You are you are a priority for us because, yeah, we need to get it moving. you.","start_word":1799,"end_word":1959,"sentiment":"neutral","sentiment_score":0.0449519120156765},{"text":"Thanks, Alex. Thanks for your callback.","start_word":1960,"end_word":1965,"sentiment":"positive","sentiment_score":0.3980173170566559},{"text":"No worries. No worries. Then Much of then a no enjoy to The UK. I'll speak to you soon. you.","start_word":1966,"end_word":1985,"sentiment":"neutral","sentiment_score":-0.0010036073625087738},{"text":"Much of a no.","start_word":1986,"end_word":1989,"sentiment":"negative","sentiment_score":-0.47712668776512146},{"text":"Thank you. Bye bye.","start_word":1990,"end_word":1993,"sentiment":"neutral","sentiment_score":0.2359242737293243},{"text":"Cheers.","start_word":1994,"end_word":1994,"sentiment":"positive","sentiment_score":0.5199743509292603},{"text":"Bye.","start_word":1995,"end_word":1995,"sentiment":"neutral","sentiment_score":0.24422809481620789}],"average":{"sentiment":"neutral","sentiment_score":-0.11866389123204309}}}}