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So although after coordinating with our accounts department, although your account is not under a contract, we do require thirty day, thirty day notice for cancellation. So even if you'd like the service disconnected in September 10, charges will continue during the thirty day notice period. So you'll need to settle your full September bill, which is your outstanding bill right now, plus the applicable charges for the remaining notice period in October, which October one to ten. Then once the so you'll you'll need to settle your full September bill plus the applicable charges for the remaining notice period in October, which is October one to ten. Yeah. But we do require a thirty day notice period for cancellation. Once the thirty day notice period is completed, we can finalize the cancellation then. So since you requested this September 10, the thirty day. So if ever that's your requested date, we're going to cancel the service today? Okay. Okay then. Is it okay if I put you on hold? Let me just confirm this. Hang on. Hello, Generosa? Yeah. Thank you for waiting. Upon confirming with our accounts department, for you to prevent having their recurring invoice for the month of October, we'll then proceed with canceling the service on October 1. Is that okay? Instead of ten? Yeah. It will cover the thirty days. So you just need to settle the bill for September then. No need for October. Yeah. Okay. So we'll change the effective date for the cancellation. We'll cancel the service in October 1. Okay. Thank you. Bye. 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Good morning. This is Pauline from Erto tech support. Hello? Yes.\n\nAm I speaking with Generosa? Yeah. Just wanted to update you regarding your cancellation fee. Yeah. So although after coordinating with our accounts department, although your account is not under a contract, we do require thirty day, thirty day notice for cancellation.\n\nSo even if you'd like the service disconnected in September 10, charges will continue during the thirty day notice period. So you'll need to settle your full September bill, which is your outstanding bill right now, plus the applicable charges for the remaining notice period in October, which October one to ten. Then once the so you'll you'll need to settle your full September bill plus the applicable charges for the remaining notice period in October, which is October one to ten. Yeah. But we do require a thirty day notice period for cancellation.\n\nOnce the thirty day notice period is completed, we can finalize the cancellation then. So since you requested this September 10, the thirty day. So if ever that's your requested date, we're going to cancel the service today? Okay. Okay then.\n\nIs it okay if I put you on hold? Let me just confirm this. Hang on. Hello, Generosa? Yeah.\n\nThank you for waiting. Upon confirming with our accounts department, for you to prevent having their recurring invoice for the month of October, we'll then proceed with canceling the service on October 1. Is that okay? Instead of ten? Yeah.\n\nIt will cover the thirty days. So you just need to settle the bill for September then. No need for October. Yeah. Okay.\n\nSo we'll change the effective date for the cancellation. We'll cancel the service in October 1. Okay. Thank you. Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":0.1342671513557434},{"text":"Good morning.","start":2.08,"end":2.82,"sentiment":"positive","sentiment_score":0.39406566321849823},{"text":"This is Pauline from Erto tech support.","start":2.96,"end":5.54,"sentiment":"neutral","sentiment_score":0.23016630113124847},{"text":"Hello?","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":0.08144056051969528},{"text":"Yes.","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.06098537892103195}],"sentiment":"neutral","sentiment_score":0.22299904376268387,"num_words":12,"start":1.68,"end":11.54},{"sentences":[{"text":"Am I speaking with Generosa?","start":11.679999,"end":12.98,"sentiment":"neutral","sentiment_score":0.04159847907721996},{"text":"Yeah.","start":15.5199995,"end":15.975,"sentiment":"neutral","sentiment_score":0.05649880692362785},{"text":"Just wanted to update you 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Yes. Okay. Which is what? Sorry?\n\nSo what yeah. Okay. That means you need to disconnect it when I've that October then because I'm not gonna be paying for it if I'm not using it. I was saying that I I was saying that because I thought, like, I can cancel anytime. That's that's how I set it up.\n\nBut since there's a thirty day notice, then you can use today as start counting from today, thirty day onwards, and cancel it then if that's the case. What I'm saying is, like, if you need thirty day notice, like, then take today, like, count from today thirty days and cancel it from whatever. Thirty days thirty days from now, have it canceled. That's what I'm saying. Yellow.\n\nAnd what? Is that thirty days? Yes. It is. Okay.\n\nThat's fine. No problem. Alright. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.04287157207727432},{"text":"Yes.","start":14.32,"end":14.82,"sentiment":"neutral","sentiment_score":0.06351727247238159},{"text":"Okay.","start":22.125,"end":22.625,"sentiment":"neutral","sentiment_score":-0.004354139789938927},{"text":"Which is what?","start":55.855,"end":57.315002,"sentiment":"neutral","sentiment_score":-0.09921760112047195},{"text":"Sorry?","start":62.4,"end":62.9,"sentiment":"neutral","sentiment_score":-0.08646026253700256}],"sentiment":"neutral","sentiment_score":-0.040296908734100204,"num_words":7,"start":9.679999,"end":62.9},{"sentences":[{"text":"So what yeah.","start":76.125,"end":77.985,"sentiment":"neutral","sentiment_score":-0.04565777877966563},{"text":"Okay.","start":81.564995,"end":81.965,"sentiment":"neutral","sentiment_score":-0.06136314943432808},{"text":"That means you need to disconnect it when I've that October then because I'm not gonna be paying for it if I'm not using it.","start":81.965,"end":90.630005,"sentiment":"neutral","sentiment_score":-0.1991258418560028},{"text":"I was saying that I I was saying that because I thought, like, I can cancel anytime.","start":108.064995,"end":114.369995,"sentiment":"neutral","sentiment_score":-0.15693238552878885},{"text":"That's that's how I set it up.","start":114.43,"end":116.27,"sentiment":"neutral","sentiment_score":-0.06561708423708167}],"sentiment":"neutral","sentiment_score":-0.15667269199664863,"num_words":53,"start":76.125,"end":116.27},{"sentences":[{"text":"But since there's a thirty day notice, then you can use today as start counting from today, thirty day onwards, and cancel it then if that's the case.","start":116.27,"end":127.215,"sentiment":"neutral","sentiment_score":-0.1660275890358857},{"text":"What I'm saying is, like, if you need thirty day notice, like, then take today, like, count from today thirty days and cancel it from whatever.","start":142.015,"end":151.93001,"sentiment":"neutral","sentiment_score":-0.1144918120251252},{"text":"Thirty days thirty days from now, have it canceled.","start":155.19,"end":158.22499,"sentiment":"neutral","sentiment_score":-0.1698658143480619},{"text":"That's what I'm saying.","start":159.485,"end":160.705,"sentiment":"neutral","sentiment_score":-0.13269946910440922},{"text":"Yellow.","start":536.67,"end":537.17,"sentiment":"neutral","sentiment_score":0.051554564386606216}],"sentiment":"neutral","sentiment_score":-0.1416705183356124,"num_words":68,"start":116.27,"end":537.17},{"sentences":[{"text":"And what?","start":558.995,"end":559.555,"sentiment":"neutral","sentiment_score":-0.039235904812812805},{"text":"Is that thirty days?","start":559.555,"end":560.61,"sentiment":"neutral","sentiment_score":-0.028027771040797234},{"text":"Yes.","start":561.17,"end":561.49,"sentiment":"neutral","sentiment_score":0.045125506818294525},{"text":"It is.","start":561.49,"end":561.89,"sentiment":"neutral","sentiment_score":0.05109535902738571},{"text":"Okay.","start":561.89,"end":562.39,"sentiment":"neutral","sentiment_score":0.07692016661167145}],"sentiment":"neutral","sentiment_score":0.003365349769592285,"num_words":10,"start":558.995,"end":562.39},{"sentences":[{"text":"That's fine.","start":562.69,"end":563.58997,"sentiment":"neutral","sentiment_score":0.129849873483181},{"text":"No problem.","start":572.45,"end":573.11,"sentiment":"neutral","sentiment_score":0.07437167130410671},{"text":"Alright.","start":582.40497,"end":582.90497,"sentiment":"neutral","sentiment_score":0.2116052806377411},{"text":"Thank you.","start":582.96497,"end":583.70496,"sentiment":"positive","sentiment_score":0.4191869795322418}],"sentiment":"neutral","sentiment_score":0.20834604703954288,"num_words":7,"start":562.69,"end":583.70496}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Pauline from Erto tech support. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Am I speaking with Generosa?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Just wanted to update you regarding your cancellation fee.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. So although after coordinating with our accounts department, although your account is not under a contract, we do require thirty day, thirty day notice for cancellation. So even if you'd like the service disconnected in September 10, charges will continue during the thirty day notice period. So you'll need to settle your full September bill, which is your outstanding bill right now, plus the applicable charges for the remaining notice period in October,\n\nChannel 1: Which is what?\n\nChannel 0: which October one to ten.\n\nChannel 1: Sorry?\n\nChannel 0: Then once the so you'll you'll need to settle your full September bill plus the applicable charges for the remaining notice period in October, which\n\nChannel 1: So\n\nChannel 0: is\n\nChannel 1: what yeah.\n\nChannel 0: October one to ten.\n\nChannel 1: Okay. That means you need to disconnect it when I've that October then because I'm not gonna be paying for it if I'm not using it.\n\nChannel 0: Yeah. But we do require a thirty day notice period for cancellation. Once the thirty day notice period is completed, we can finalize the cancellation then. So since you requested this September 10,\n\nChannel 1: I was saying\n\nChannel 0: the\n\nChannel 1: that\n\nChannel 0: thirty\n\nChannel 1: I\n\nChannel 0: day.\n\nChannel 1: I was saying that because I thought, like, I can cancel anytime. That's that's how I set it up. But since there's a thirty day notice, then you can use today as start counting from today, thirty day onwards, and cancel it then if that's the case.\n\nChannel 0: So if ever that's your requested date, we're going to cancel the service today?\n\nChannel 1: What I'm saying is, like, if you need thirty day notice, like, then take today, like, count from today thirty days and cancel it from whatever.\n\nChannel 0: Okay.\n\nChannel 1: Thirty days thirty days from now, have it canceled. That's what I'm saying.\n\nChannel 0: Okay then. Is it okay if I put you on hold? Let me just confirm this. Hang on. Hello, Generosa?\n\nChannel 1: Yellow.\n\nChannel 0: Yeah. Thank you for waiting. Upon confirming with our accounts department, for you to prevent having their recurring invoice for the month of October, we'll then proceed with canceling the service on October 1. Is that okay? Instead of ten?\n\nChannel 1: And what? Is that thirty days? Yes. It\n\nChannel 0: Yeah.\n\nChannel 1: is. Okay.\n\nChannel 0: It will\n\nChannel 1: That's\n\nChannel 0: cover\n\nChannel 1: fine.\n\nChannel 0: the thirty days. So you just need to settle the bill for September then. No need for October.\n\nChannel 1: No problem.\n\nChannel 0: Yeah. Okay. So we'll change the effective date for the cancellation. We'll cancel the service in October 1.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Okay. Thank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":0.1342671513557434},{"text":"Good morning.","start":2.08,"end":2.82,"sentiment":"positive","sentiment_score":0.39406566321849823},{"text":"This is Pauline from Erto tech support.","start":2.96,"end":5.54,"sentiment":"neutral","sentiment_score":0.23016630113124847},{"text":"Hello?","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":0.08144056051969528}],"sentiment":"neutral","sentiment_score":0.23772755874828858,"channel":0,"num_words":11,"start":1.68,"end":9.22},{"sentences":[{"text":"Hello?","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.04287157207727432}],"sentiment":"neutral","sentiment_score":0.04287157207727432,"channel":1,"num_words":1,"start":9.679999,"end":10.179999},{"sentences":[{"text":"Yes.","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.06098537892103195},{"text":"Am I speaking with 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was saying that because I thought, like, I can cancel anytime.","start":109.585,"end":114.369995,"sentiment":"neutral","sentiment_score":-0.16439520753920078},{"text":"That's that's how I set it up.","start":114.43,"end":116.27,"sentiment":"neutral","sentiment_score":-0.06561708423708167},{"text":"But since there's a thirty day notice, then you can use today as start counting from today, thirty day onwards, and cancel it then if that's the case.","start":116.27,"end":127.215,"sentiment":"neutral","sentiment_score":-0.1660275890358857}],"sentiment":"neutral","sentiment_score":-0.1506560547475485,"channel":1,"num_words":47,"start":109.585,"end":127.215},{"sentences":[{"text":"So if ever that's your requested date, we're going to cancel the service 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canceled.","start":155.19,"end":158.22499,"sentiment":"neutral","sentiment_score":-0.1698658143480619},{"text":"That's what I'm saying.","start":159.485,"end":160.705,"sentiment":"neutral","sentiment_score":-0.13269946910440922}],"sentiment":"neutral","sentiment_score":-0.15843001581155336,"channel":1,"num_words":13,"start":155.19,"end":160.705},{"sentences":[{"text":"Okay then.","start":161.305,"end":162.125,"sentiment":"neutral","sentiment_score":-0.02983720600605011},{"text":"Is it okay if I put you on hold?","start":162.265,"end":164.365,"sentiment":"neutral","sentiment_score":-0.022351559458507433},{"text":"Let me just confirm this.","start":165.785,"end":167.705,"sentiment":"neutral","sentiment_score":0.008346568606793881},{"text":"Hang on.","start":167.705,"end":168.44499,"sentiment":"neutral","sentiment_score":0.008594421204179525},{"text":"Hello, Generosa?","start":534.30005,"end":535.52,"sentiment":"neutral","sentiment_score":0.034744602628052235}],"sentiment":"neutral","sentiment_score":-0.006621377822011709,"channel":0,"num_words":20,"start":161.305,"end":535.52},{"sentences":[{"text":"Yellow.","start":536.67,"end":537.17,"sentiment":"neutral","sentiment_score":0.051554564386606216}],"sentiment":"neutral","sentiment_score":0.051554564386606216,"channel":1,"num_words":1,"start":536.67,"end":537.17},{"sentences":[{"text":"Yeah.","start":537.74005,"end":538.24005,"sentiment":"neutral","sentiment_score":0.13172736763954165},{"text":"Thank you for waiting.","start":538.30005,"end":539.18005,"sentiment":"positive","sentiment_score":0.3518131151795387},{"text":"Upon confirming with our accounts department, for you to prevent having their recurring invoice for the month of October, we'll then proceed with canceling the service on October 1.","start":539.18005,"end":553.255,"sentiment":"neutral","sentiment_score":-0.0553210241527393},{"text":"Is that okay?","start":553.255,"end":554.055,"sentiment":"neutral","sentiment_score":0.006928447013099988},{"text":"Instead of ten?","start":554.055,"end":555.195,"sentiment":"neutral","sentiment_score":-0.06548410778244336}],"sentiment":"neutral","sentiment_score":-0.006024921359494328,"channel":0,"num_words":40,"start":537.74005,"end":555.195},{"sentences":[{"text":"And what?","start":558.995,"end":559.555,"sentiment":"neutral","sentiment_score":-0.039235904812812805},{"text":"Is that thirty days?","start":559.555,"end":560.61,"sentiment":"neutral","sentiment_score":-0.028027771040797234},{"text":"Yes.","start":561.17,"end":561.49,"sentiment":"neutral","sentiment_score":0.045125506818294525},{"text":"It","start":561.49,"end":561.64996,"sentiment":"neutral","sentiment_score":0.04925261437892914}],"sentiment":"neutral","sentiment_score":-0.01202559657394886,"channel":1,"num_words":8,"start":558.995,"end":561.64996},{"sentences":[{"text":"Yeah.","start":561.64,"end":562.14,"sentiment":"neutral","sentiment_score":0.05373290926218033}],"sentiment":"neutral","sentiment_score":0.05373290926218033,"channel":0,"num_words":1,"start":561.64,"end":562.14},{"sentences":[{"text":"is.","start":561.64996,"end":561.89,"sentiment":"neutral","sentiment_score":0.052938103675842285},{"text":"Okay.","start":561.89,"end":562.39,"sentiment":"neutral","sentiment_score":0.07692016661167145}],"sentiment":"neutral","sentiment_score":0.06492913514375687,"channel":1,"num_words":2,"start":561.64996,"end":562.39},{"sentences":[{"text":"It will","start":562.36,"end":562.92,"sentiment":"neutral","sentiment_score":0.08663234487175941}],"sentiment":"neutral","sentiment_score":0.08663234487175941,"channel":0,"num_words":2,"start":562.36,"end":562.92},{"sentences":[{"text":"That's","start":562.69,"end":563.08997,"sentiment":"neutral","sentiment_score":0.1356884241104126}],"sentiment":"neutral","sentiment_score":0.1356884241104126,"channel":1,"num_words":1,"start":562.69,"end":563.08997},{"sentences":[{"text":"cover","start":562.92,"end":563.32,"sentiment":"neutral","sentiment_score":0.11661551147699356}],"sentiment":"neutral","sentiment_score":0.11661551147699356,"channel":0,"num_words":1,"start":562.92,"end":563.32},{"sentences":[{"text":"fine.","start":563.08997,"end":563.58997,"sentiment":"neutral","sentiment_score":0.1240113228559494}],"sentiment":"neutral","sentiment_score":0.1240113228559494,"channel":1,"num_words":1,"start":563.08997,"end":563.58997},{"sentences":[{"text":"the thirty days.","start":563.32,"end":564.38,"sentiment":"neutral","sentiment_score":0.037474783758322396},{"text":"So you just need to settle the bill for September then.","start":564.76,"end":569.365,"sentiment":"neutral","sentiment_score":0.014769926328550686},{"text":"No need for October.","start":569.745,"end":571.045,"sentiment":"neutral","sentiment_score":-0.06219544913619757}],"sentiment":"neutral","sentiment_score":0.0014506524635685815,"channel":0,"num_words":18,"start":563.32,"end":571.045},{"sentences":[{"text":"No problem.","start":572.45,"end":573.11,"sentiment":"neutral","sentiment_score":0.07437167130410671}],"sentiment":"neutral","sentiment_score":0.07437167130410671,"channel":1,"num_words":2,"start":572.45,"end":573.11},{"sentences":[{"text":"Yeah.","start":573.82495,"end":574.305,"sentiment":"neutral","sentiment_score":0.060608766973018646},{"text":"Okay.","start":574.305,"end":574.625,"sentiment":"neutral","sentiment_score":0.06024893373250961},{"text":"So we'll change the effective date for the cancellation.","start":574.625,"end":577.76495,"sentiment":"neutral","sentiment_score":-0.04548756695455975},{"text":"We'll cancel the service in October 1.","start":578.54095,"end":581.281,"sentiment":"neutral","sentiment_score":-0.061151416174003055}],"sentiment":"neutral","sentiment_score":-0.039810573061307274,"channel":0,"num_words":18,"start":573.82495,"end":581.281},{"sentences":[{"text":"Alright.","start":582.40497,"end":582.90497,"sentiment":"neutral","sentiment_score":0.2116052806377411},{"text":"Thank you.","start":582.96497,"end":583.70496,"sentiment":"positive","sentiment_score":0.4191869795322418}],"sentiment":"positive","sentiment_score":0.3499930799007416,"channel":1,"num_words":3,"start":582.40497,"end":583.70496},{"sentences":[{"text":"Okay.","start":583.74097,"end":584.22095,"sentiment":"neutral","sentiment_score":0.2341116368770599},{"text":"Thank you.","start":584.22095,"end":584.701,"sentiment":"positive","sentiment_score":0.42756907641887665},{"text":"Bye.","start":584.701,"end":585.02094,"sentiment":"neutral","sentiment_score":0.09273019433021544},{"text":"Have a great day.","start":585.02094,"end":586.001,"sentiment":"positive","sentiment_score":0.5879250913858414}],"sentiment":"positive","sentiment_score":0.44171004369854927,"channel":0,"num_words":8,"start":583.74097,"end":586.001}]},"summary":{"result":"success","short":"An agent from Erto tech support called Generosa to inform her about the cancellation fee and the thirty day notice period for cancellations. The agent explains that there is a thirty day notice period and that Generosa needs to settle her September bill and apply applicable charges for the remaining notice period in October. The agent confirms that Generosa can cancel her service in October and that it is okay to change the effective date for the cancellation."},"intents":{"segments":[{"text":"Just wanted to update you regarding your cancellation fee. Okay.","start_word":20,"end_word":29,"intents":[{"intent":"Update cancellation fee","confidence_score":0.34896097}]},{"text":"That's that's how I set it up.","start_word":225,"end_word":231,"intents":[{"intent":"Set up cancellation","confidence_score":0.047928628}]},{"text":"So if ever that's your requested date, we're going to cancel the service today?","start_word":260,"end_word":273,"intents":[{"intent":"Cancel service","confidence_score":0.5140367}]},{"text":"Thirty days thirty days from now, have it canceled. That's what I'm saying. Okay then. Is it okay if I put you on hold? Let me just confirm this.","start_word":301,"end_word":329,"intents":[{"intent":"Confirm cancellation","confidence_score":0.8315268}]},{"text":"So we'll change the effective date for the cancellation. We'll cancel the service in October 1. Alright.","start_word":413,"end_word":429,"intents":[{"intent":"Change effective date","confidence_score":0.08439171}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1342671513557434},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.38109418749809265},{"text":"This is Pauline from Erto tech support. Hello? Hello? Yes. Am I speaking with Generosa? Yes. Yeah. Just wanted to update you regarding your cancellation fee. Okay. Yeah. So although after coordinating with our accounts department, although your account is not under a contract, we do require thirty day, thirty day notice for cancellation. So even if you'd like the service disconnected in September 10, charges will continue during the thirty day notice period. So you'll need to settle your full September bill, which is your outstanding bill right now, plus the applicable charges for the remaining notice period in October, Which is what? which October one to ten. Sorry? Then once the so you'll you'll need to settle your full September bill plus the applicable charges for the remaining notice period in October, which is So what October yeah. one to ten. Okay. That means you need to disconnect it when I've that October then because I'm not gonna be paying for it if I'm not using it. Yeah. But we do require a thirty day notice period for cancellation. Once the thirty day notice period is completed, we can finalize the cancellation then. So since you requested this September 10, I was saying the that thirty I day. I was saying that because I thought, like, I can cancel anytime. That's that's how I set it up. But since there's a thirty day notice, then you can use today as start counting from today, thirty day onwards, and cancel it then if that's the case. So if ever that's your requested date, we're going to cancel the service today? What I'm saying is, like, if you need thirty day notice, like, then take today, like, count from today thirty days and cancel it from whatever. Okay. Thirty days thirty days from now, have it canceled. That's what I'm saying. Okay then. Is it okay if I put you on hold? Let me just confirm this. Hang on. Hello, Generosa? Yellow. Yeah.","start_word":3,"end_word":335,"sentiment":"neutral","sentiment_score":-0.11084017784029872},{"text":"Thank you for waiting.","start_word":336,"end_word":339,"sentiment":"positive","sentiment_score":0.3438267707824707},{"text":"Upon confirming with our accounts department, for you to prevent having their recurring invoice for the month of October, we'll then proceed with canceling the service on October 1. Is that okay? Instead of ten? And what? Is that thirty days? Yes. It Yeah. is. Okay. It will That's cover fine. the thirty days. So you just need to settle the bill for September then. No need for October. No problem. Yeah. Okay. So we'll change the effective date for the cancellation. We'll cancel the service in October 1. Alright.","start_word":340,"end_word":429,"sentiment":"neutral","sentiment_score":-0.006911013275384903},{"text":"Thank you.","start_word":430,"end_word":431,"sentiment":"positive","sentiment_score":0.3995317220687866},{"text":"Okay.","start_word":432,"end_word":432,"sentiment":"neutral","sentiment_score":0.2341116368770599},{"text":"Thank you.","start_word":433,"end_word":434,"sentiment":"positive","sentiment_score":0.42483219504356384},{"text":"Bye.","start_word":435,"end_word":435,"sentiment":"neutral","sentiment_score":0.23862183094024655},{"text":"Have a great day.","start_word":436,"end_word":439,"sentiment":"positive","sentiment_score":0.788864016532898}],"average":{"sentiment":"neutral","sentiment_score":-0.06560481106094009}}}}