{"metadata":{"transaction_key":"deprecated","request_id":"019fa1ad-c4e9-70b1-9e90-df09f586ae74","sha256":"a9c9984b6dc09d4363403999264f8c265855588b7cecef3e6070a4a8bddb9cc4","created":"2026-07-27T03:45:49.309Z","duration":53.20794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":165,"output_tokens":65},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":188,"output_tokens":188},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":188,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. Yes. This is Abby from Techno One in Springfield, Brisbane. I believe we actually spoke to you previously, so we wanted to reach out and check if you're still interested since we do regular IT checkups for quick gap analysis instead of annually if you're interested for a quarterly since it is, you know, important as financial reviews. It's like a fifteen or thirty minute call with our expert, Daniel. Yes. Because we can check your current setup and highlight any gaps.","confidence":0.9980469,"words":[{"word":"hello","start":1.12,"end":1.52,"confidence":0.8742676,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.14666086435317993},{"word":"good","start":1.52,"end":1.76,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4458407759666443},{"word":"afternoon","start":1.76,"end":2.26,"confidence":0.9995117,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.2602550685405731},{"word":"yes","start":6.3199997,"end":6.7999997,"confidence":0.8532715,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.16580307483673096},{"word":"this","start":6.7999997,"end":6.96,"confidence":0.99609375,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1447981894016266},{"word":"is","start":6.96,"end":7.2,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1556655317544937},{"word":"abby","start":7.2,"end":7.6,"confidence":0.40576172,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.19470053911209104},{"word":"from","start":7.6,"end":7.9199996,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.19344577193260193},{"word":"techno","start":7.9199996,"end":8.32,"confidence":0.8925781,"punctuated_word":"Techno","sentiment":"neutral","sentiment_score":0.14733187854290009},{"word":"one","start":8.32,"end":8.559999,"confidence":0.53466797,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.1440677046775818},{"word":"in","start":8.559999,"end":8.8,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.11914294213056564},{"word":"springfield","start":8.8,"end":9.3,"confidence":0.99121094,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.14590388536453247},{"word":"brisbane","start":9.36,"end":9.86,"confidence":1.0,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.1975001096725464},{"word":"i","start":11.28,"end":11.36,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.18012866377830505},{"word":"believe","start":11.36,"end":11.84,"confidence":1.0,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":0.15159764885902405},{"word":"we","start":11.84,"end":12.08,"confidence":0.9951172,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2034744918346405},{"word":"actually","start":12.08,"end":12.58,"confidence":0.9941406,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.16090655326843262},{"word":"spoke","start":12.719999,"end":12.96,"confidence":1.0,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.13377010822296145},{"word":"to","start":12.96,"end":13.12,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1694319099187851},{"word":"you","start":13.12,"end":13.28,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20579493045806885},{"word":"previously","start":13.28,"end":13.78,"confidence":0.8498535,"punctuated_word":"previously,","sentiment":"neutral","sentiment_score":0.1694592535495758},{"word":"so","start":13.92,"end":14.085,"confidence":0.65478516,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.18715190887451172},{"word":"we","start":14.245,"end":14.405,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2086954414844513},{"word":"wanted","start":14.405,"end":14.565,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.22920021414756775},{"word":"to","start":14.565,"end":14.805,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.23579007387161255},{"word":"reach","start":14.805,"end":15.045,"confidence":0.9243164,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.2514007091522217},{"word":"out","start":15.045,"end":15.125,"confidence":0.9892578,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.24642397463321689},{"word":"and","start":15.125,"end":15.285,"confidence":0.48706055,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.24032863974571228},{"word":"check","start":15.285,"end":15.445,"confidence":0.9951172,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.2467498630285263},{"word":"if","start":15.445,"end":15.525,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.23338162899017337},{"word":"you're","start":15.525,"end":15.765,"confidence":0.9941406,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.2492596805095673},{"word":"still","start":15.765,"end":16.005,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.23256948590278623},{"word":"interested","start":16.005,"end":16.505,"confidence":1.0,"punctuated_word":"interested","sentiment":"neutral","sentiment_score":0.1422920823097229},{"word":"since","start":17.125,"end":17.625,"confidence":0.9482422,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.17493490874767303},{"word":"we","start":18.325,"end":18.645,"confidence":0.6328125,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2278485745191574},{"word":"do","start":18.645,"end":18.885,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.23977169394493103},{"word":"regular","start":18.885,"end":19.385,"confidence":1.0,"punctuated_word":"regular","sentiment":"neutral","sentiment_score":0.2722298204898834},{"word":"it","start":19.445,"end":19.845,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.18292099237442017},{"word":"checkups","start":19.845,"end":20.345,"confidence":0.83081055,"punctuated_word":"checkups","sentiment":"neutral","sentiment_score":0.1755896657705307},{"word":"for","start":20.404999,"end":20.645,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.18031398952007296},{"word":"quick","start":20.645,"end":20.965,"confidence":0.5053711,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.1965215802192688},{"word":"gap","start":20.965,"end":21.285,"confidence":0.96435547,"punctuated_word":"gap","sentiment":"neutral","sentiment_score":0.09574548900127412},{"word":"analysis","start":21.285,"end":21.785,"confidence":1.0,"punctuated_word":"analysis","sentiment":"neutral","sentiment_score":0.1342189460992813},{"word":"instead","start":22.645,"end":22.965,"confidence":0.48754883,"punctuated_word":"instead","sentiment":"neutral","sentiment_score":0.18625664710998535},{"word":"of","start":22.965,"end":23.285,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.17825442552566528},{"word":"annually","start":23.285,"end":23.785,"confidence":0.96875,"punctuated_word":"annually","sentiment":"neutral","sentiment_score":0.08656316250562668},{"word":"if","start":24.404999,"end":24.564999,"confidence":0.625,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2165323793888092},{"word":"you're","start":24.564999,"end":24.805,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.17094485461711884},{"word":"interested","start":24.805,"end":25.305,"confidence":1.0,"punctuated_word":"interested","sentiment":"neutral","sentiment_score":0.13110479712486267},{"word":"for","start":25.365,"end":25.605,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.18593838810920715},{"word":"a","start":25.605,"end":25.765,"confidence":0.89453125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.15678076446056366},{"word":"quarterly","start":25.765,"end":26.265,"confidence":1.0,"punctuated_word":"quarterly","sentiment":"neutral","sentiment_score":0.1645917445421219},{"word":"since","start":27.05,"end":27.21,"confidence":1.0,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.19703729450702667},{"word":"it","start":27.21,"end":27.529999,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2157708555459976},{"word":"is","start":27.529999,"end":27.77,"confidence":0.9980469,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":0.21938997507095337},{"word":"you","start":27.77,"end":27.85,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1959460973739624},{"word":"know","start":27.85,"end":28.09,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.19763919711112976},{"word":"important","start":28.09,"end":28.59,"confidence":1.0,"punctuated_word":"important","sentiment":"neutral","sentiment_score":0.14814358949661255},{"word":"as","start":28.65,"end":28.97,"confidence":0.86035156,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1967148780822754},{"word":"financial","start":28.97,"end":29.47,"confidence":0.9604492,"punctuated_word":"financial","sentiment":"neutral","sentiment_score":0.06971433013677597},{"word":"reviews","start":29.849998,"end":30.349998,"confidence":0.82299805,"punctuated_word":"reviews.","sentiment":"neutral","sentiment_score":0.11870110034942628},{"word":"it's","start":32.809998,"end":32.97,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.1899731159210205},{"word":"like","start":32.97,"end":33.21,"confidence":0.6586914,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.19623494148254397},{"word":"a","start":33.21,"end":33.37,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.18440474569797516},{"word":"fifteen","start":33.37,"end":33.69,"confidence":1.0,"punctuated_word":"fifteen","sentiment":"neutral","sentiment_score":0.20881891250610352},{"word":"or","start":33.69,"end":33.85,"confidence":0.9902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.16656345129013062},{"word":"thirty","start":33.85,"end":34.17,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.17564557492733002},{"word":"minute","start":34.17,"end":34.67,"confidence":0.99609375,"punctuated_word":"minute","sentiment":"neutral","sentiment_score":0.18218941986560824},{"word":"call","start":36.09,"end":36.59,"confidence":0.9194336,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.14360417425632477},{"word":"with","start":36.809998,"end":37.129997,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.14473271369934082},{"word":"our","start":37.129997,"end":37.53,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.18709826469421387},{"word":"expert","start":37.53,"end":38.03,"confidence":0.9746094,"punctuated_word":"expert,","sentiment":"neutral","sentiment_score":0.15761104226112366},{"word":"daniel","start":38.489998,"end":38.989998,"confidence":0.78466797,"punctuated_word":"Daniel.","sentiment":"neutral","sentiment_score":0.11505408585071564},{"word":"yes","start":48.995,"end":49.394997,"confidence":0.8120117,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.2616240382194519},{"word":"because","start":49.394997,"end":49.714996,"confidence":1.0,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.20904435217380524},{"word":"we","start":49.714996,"end":49.954998,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2690170109272003},{"word":"can","start":49.954998,"end":50.195,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2796666920185089},{"word":"check","start":50.195,"end":50.515,"confidence":0.99316406,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.261772096157074},{"word":"your","start":50.515,"end":50.675,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2643493115901947},{"word":"current","start":50.675,"end":50.995,"confidence":1.0,"punctuated_word":"current","sentiment":"neutral","sentiment_score":0.1976778209209442},{"word":"setup","start":50.995,"end":51.495,"confidence":0.97509766,"punctuated_word":"setup","sentiment":"neutral","sentiment_score":0.30453017354011536},{"word":"and","start":51.795,"end":51.954998,"confidence":0.9760742,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2654056251049042},{"word":"highlight","start":51.954998,"end":52.454998,"confidence":1.0,"punctuated_word":"highlight","sentiment":"neutral","sentiment_score":0.23449406027793884},{"word":"any","start":52.515,"end":52.754997,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.20854812860488892},{"word":"gaps","start":52.754997,"end":53.20794,"confidence":0.99609375,"punctuated_word":"gaps.","sentiment":"neutral","sentiment_score":0.09455673396587372}],"paragraphs":{"transcript":"\nHello. Good afternoon. Yes. This is Abby from Techno One in Springfield, Brisbane. I believe we actually spoke to you previously, so we wanted to reach out and check if you're still interested since we do regular IT checkups for quick gap analysis instead of annually if you're interested for a quarterly since it is, you know, important as financial reviews.\n\nIt's like a fifteen or thirty minute call with our expert, Daniel. Yes. Because we can check your current setup and highlight any gaps.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.12,"end":1.52,"sentiment":"neutral","sentiment_score":0.14666086435317993},{"text":"Good afternoon.","start":1.52,"end":2.26,"sentiment":"positive","sentiment_score":0.3530479222536087},{"text":"Yes.","start":6.3199997,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.16580307483673096},{"text":"This is Abby from Techno One in Springfield, Brisbane.","start":6.7999997,"end":9.86,"sentiment":"neutral","sentiment_score":0.16028406139877108},{"text":"I believe we actually spoke to you previously, so we wanted to reach out and check if you're still interested since we do regular IT checkups for quick gap analysis instead of annually if you're interested for a quarterly since it is, you know, important as financial reviews.","start":11.28,"end":30.349998,"sentiment":"neutral","sentiment_score":0.18737348758925995}],"sentiment":"neutral","sentiment_score":0.18778760230443517,"num_words":61,"start":1.12,"end":30.349998},{"sentences":[{"text":"It's like a fifteen or thirty minute call with our expert, Daniel.","start":32.809998,"end":38.989998,"sentiment":"neutral","sentiment_score":0.17099420353770256},{"text":"Yes.","start":48.995,"end":49.394997,"sentiment":"neutral","sentiment_score":0.2616240382194519},{"text":"Because we can check your current setup and highlight any gaps.","start":49.394997,"end":53.20794,"sentiment":"neutral","sentiment_score":0.2353692732074044}],"sentiment":"neutral","sentiment_score":0.20427568691472212,"num_words":24,"start":32.809998,"end":53.20794}]}}]},{"alternatives":[{"transcript":"Hello. Good afternoon. I got a missed call from this number. Okay. Yeah. Yeah. Yeah. I'll I'll I'll get back to you on that. Got it. Yeah. Yeah. I'll I'll get back. We have a very interest on that, but I'll get back to you on that one. So","confidence":0.9892578,"words":[{"word":"hello","start":3.04,"end":3.28,"confidence":0.9885254,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.158532977104187},{"word":"good","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3574921488761902},{"word":"afternoon","start":3.52,"end":3.84,"confidence":0.99902344,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.28661656379699707},{"word":"i","start":3.84,"end":3.9199998,"confidence":0.9111328,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12265624850988388},{"word":"got","start":3.9199998,"end":4.04,"confidence":0.94921875,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.12429118156433104},{"word":"a","start":4.04,"end":4.16,"confidence":0.63964844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.045608099550008774},{"word":"missed","start":4.16,"end":4.3199997,"confidence":0.9892578,"punctuated_word":"missed","sentiment":"neutral","sentiment_score":0.0375320240855217},{"word":"call","start":4.3199997,"end":4.56,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.05820556357502937},{"word":"from","start":4.56,"end":4.72,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.056996338069438934},{"word":"this","start":4.72,"end":4.88,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06612485647201538},{"word":"number","start":4.88,"end":5.38,"confidence":0.99121094,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.01619785465300083},{"word":"okay","start":40.225,"end":40.465,"confidence":0.79345703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11869314312934875},{"word":"yeah","start":40.465,"end":40.545,"confidence":0.9824219,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12059196829795836},{"word":"yeah","start":40.545,"end":40.704998,"confidence":0.9916992,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1328130066394806},{"word":"yeah","start":40.704998,"end":40.945,"confidence":0.9489746,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1775574088096619},{"word":"i'll","start":40.945,"end":41.024998,"confidence":0.96777344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1960912793874741},{"word":"i'll","start":41.024998,"end":41.184998,"confidence":0.97680664,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.18092021346092224},{"word":"i'll","start":41.184998,"end":41.344997,"confidence":0.88964844,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.17090126872062683},{"word":"get","start":41.344997,"end":41.504997,"confidence":0.97998047,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.16774961352348328},{"word":"back","start":41.504997,"end":41.664997,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.1503160297870636},{"word":"to","start":41.664997,"end":41.824997,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1642185002565384},{"word":"you","start":41.824997,"end":41.905,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20005130767822263},{"word":"on","start":41.905,"end":41.984997,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.20444676280021667},{"word":"that","start":41.984997,"end":42.144997,"confidence":0.986084,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.1929129064083099},{"word":"got","start":42.144997,"end":42.385,"confidence":0.9941406,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.21438801288604736},{"word":"it","start":42.385,"end":42.465,"confidence":0.99902344,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.1897630989551544},{"word":"yeah","start":42.465,"end":42.625,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.16926932334899902},{"word":"yeah","start":42.625,"end":42.785,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2170037478208542},{"word":"i'll","start":42.785,"end":43.024998,"confidence":0.782959,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2426096647977829},{"word":"i'll","start":43.024998,"end":43.105,"confidence":0.8886719,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2150138020515442},{"word":"get","start":43.105,"end":43.265,"confidence":0.9819336,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1696352660655975},{"word":"back","start":43.265,"end":43.425,"confidence":0.7128906,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.22546648979187012},{"word":"we","start":43.425,"end":43.585,"confidence":0.29467773,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.3392062187194824},{"word":"have","start":43.585,"end":43.745,"confidence":0.65234375,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.36170628666877747},{"word":"a","start":43.745,"end":43.824997,"confidence":0.39868164,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4291880130767822},{"word":"very","start":43.824997,"end":43.984997,"confidence":0.30322266,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.3787716627120972},{"word":"interest","start":43.984997,"end":44.385,"confidence":0.18884277,"punctuated_word":"interest","sentiment":"positive","sentiment_score":0.371246337890625},{"word":"on","start":44.385,"end":44.625,"confidence":0.9941406,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.4222956597805023},{"word":"that","start":44.625,"end":45.024998,"confidence":0.88134766,"punctuated_word":"that,","sentiment":"positive","sentiment_score":0.3621615767478943},{"word":"but","start":45.024998,"end":45.265,"confidence":0.99902344,"punctuated_word":"but","sentiment":"positive","sentiment_score":0.3651410937309265},{"word":"i'll","start":45.265,"end":45.504997,"confidence":0.99560547,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.29393255710601807},{"word":"get","start":45.504997,"end":45.664997,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.28521662950515747},{"word":"back","start":45.664997,"end":45.824997,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.24991288781166077},{"word":"to","start":45.824997,"end":46.065,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2508796453475952},{"word":"you","start":46.065,"end":46.144997,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.30130240321159363},{"word":"on","start":46.144997,"end":46.225,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.32524561882019043},{"word":"that","start":46.225,"end":46.464996,"confidence":0.99902344,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.34065157175064087},{"word":"one","start":46.464996,"end":46.704998,"confidence":0.79711914,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.2815699577331543},{"word":"so","start":46.704998,"end":47.204998,"confidence":0.8828125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2306402325630188}],"paragraphs":{"transcript":"\nHello. Good afternoon. I got a missed call from this number. Okay. Yeah.\n\nYeah. Yeah. I'll I'll I'll get back to you on that. Got it. Yeah.\n\nYeah. I'll I'll get back. We have a very interest on that, but I'll get back to you on that one. So","paragraphs":[{"sentences":[{"text":"Hello.","start":3.04,"end":3.28,"sentiment":"neutral","sentiment_score":0.158532977104187},{"text":"Good afternoon.","start":3.28,"end":3.84,"sentiment":"neutral","sentiment_score":0.32205435633659363},{"text":"I got a missed call from this number.","start":3.84,"end":5.38,"sentiment":"neutral","sentiment_score":0.06595152080990374},{"text":"Okay.","start":40.225,"end":40.465,"sentiment":"neutral","sentiment_score":0.11869314312934875},{"text":"Yeah.","start":40.465,"end":40.545,"sentiment":"neutral","sentiment_score":0.12059196829795836}],"sentiment":"neutral","sentiment_score":0.12073376674491626,"num_words":13,"start":3.04,"end":40.545},{"sentences":[{"text":"Yeah.","start":40.545,"end":40.704998,"sentiment":"neutral","sentiment_score":0.1328130066394806},{"text":"Yeah.","start":40.704998,"end":40.945,"sentiment":"neutral","sentiment_score":0.1775574088096619},{"text":"I'll I'll I'll get back to you on that.","start":40.945,"end":42.144997,"sentiment":"neutral","sentiment_score":0.18084532022476196},{"text":"Got it.","start":42.144997,"end":42.465,"sentiment":"neutral","sentiment_score":0.2020755559206009},{"text":"Yeah.","start":42.465,"end":42.625,"sentiment":"neutral","sentiment_score":0.16926932334899902}],"sentiment":"neutral","sentiment_score":0.1793856237615858,"num_words":14,"start":40.545,"end":42.625},{"sentences":[{"text":"Yeah.","start":42.625,"end":42.785,"sentiment":"neutral","sentiment_score":0.2170037478208542},{"text":"I'll I'll get back.","start":42.785,"end":43.425,"sentiment":"neutral","sentiment_score":0.21318130567669868},{"text":"We have a very interest on that, but I'll get back to you on that one.","start":43.425,"end":46.704998,"sentiment":"positive","sentiment_score":0.33490175753831863},{"text":"So","start":46.704998,"end":47.204998,"sentiment":"neutral","sentiment_score":0.2306402325630188}],"sentiment":"neutral","sentiment_score":0.30267260562289844,"num_words":22,"start":42.625,"end":47.204998}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon.\n\nChannel 1: Hello. Good afternoon. I got a missed call from this number.\n\nChannel 0: Yes. This is Abby from Techno One in Springfield, Brisbane. I believe we actually spoke to you previously, so we wanted to reach out and check if you're still interested since we do regular IT checkups for quick gap analysis instead of annually if you're interested for a quarterly since it is, you know, important as financial reviews. It's like a fifteen or thirty minute call with our expert, Daniel.\n\nChannel 1: Okay. Yeah. Yeah. Yeah. I'll I'll I'll get back to you on that.\n\nGot it. Yeah. Yeah. I'll I'll get back. We have a very interest on that, but I'll get back to you on that one.\n\nSo\n\nChannel 0: Yes. Because we can check your current setup and highlight any gaps.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.12,"end":1.52,"sentiment":"neutral","sentiment_score":0.14666086435317993},{"text":"Good afternoon.","start":1.52,"end":2.26,"sentiment":"positive","sentiment_score":0.3530479222536087}],"sentiment":"neutral","sentiment_score":0.28425223628679913,"channel":0,"num_words":3,"start":1.12,"end":2.26},{"sentences":[{"text":"Hello.","start":3.04,"end":3.28,"sentiment":"neutral","sentiment_score":0.158532977104187},{"text":"Good afternoon.","start":3.28,"end":3.84,"sentiment":"neutral","sentiment_score":0.32205435633659363},{"text":"I got a missed call from this number.","start":3.84,"end":5.38,"sentiment":"neutral","sentiment_score":0.06595152080990374}],"sentiment":"neutral","sentiment_score":0.12093216875060038,"channel":1,"num_words":11,"start":3.04,"end":5.38},{"sentences":[{"text":"Yes.","start":6.3199997,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.16580307483673096},{"text":"This is Abby from Techno One in Springfield, Brisbane.","start":6.7999997,"end":9.86,"sentiment":"neutral","sentiment_score":0.16028406139877108},{"text":"I believe we actually spoke to you previously, so we wanted to reach out and check if you're still interested since we do regular IT checkups for quick gap analysis instead of annually if you're interested for a quarterly since it is, you know, important as financial reviews.","start":11.28,"end":30.349998,"sentiment":"neutral","sentiment_score":0.18737348758925995},{"text":"It's like a fifteen or thirty minute call with our expert, Daniel.","start":32.809998,"end":38.989998,"sentiment":"neutral","sentiment_score":0.17099420353770256}],"sentiment":"neutral","sentiment_score":0.1807745353451797,"channel":0,"num_words":70,"start":6.3199997,"end":38.989998},{"sentences":[{"text":"Okay.","start":40.225,"end":40.465,"sentiment":"neutral","sentiment_score":0.11869314312934875},{"text":"Yeah.","start":40.465,"end":40.545,"sentiment":"neutral","sentiment_score":0.12059196829795836},{"text":"Yeah.","start":40.545,"end":40.704998,"sentiment":"neutral","sentiment_score":0.1328130066394806},{"text":"Yeah.","start":40.704998,"end":40.945,"sentiment":"neutral","sentiment_score":0.1775574088096619},{"text":"I'll I'll I'll get back to you on that.","start":40.945,"end":42.144997,"sentiment":"neutral","sentiment_score":0.18084532022476196}],"sentiment":"neutral","sentiment_score":0.1674818006845621,"channel":1,"num_words":13,"start":40.225,"end":42.144997},{"sentences":[{"text":"Got it.","start":42.144997,"end":42.465,"sentiment":"neutral","sentiment_score":0.2020755559206009},{"text":"Yeah.","start":42.465,"end":42.625,"sentiment":"neutral","sentiment_score":0.16926932334899902},{"text":"Yeah.","start":42.625,"end":42.785,"sentiment":"neutral","sentiment_score":0.2170037478208542},{"text":"I'll I'll get back.","start":42.785,"end":43.425,"sentiment":"neutral","sentiment_score":0.21318130567669868},{"text":"We have a very interest on that, but I'll get back to you on that one.","start":43.425,"end":46.704998,"sentiment":"positive","sentiment_score":0.33490175753831863}],"sentiment":"neutral","sentiment_score":0.29173239693045616,"channel":1,"num_words":24,"start":42.144997,"end":46.704998},{"sentences":[{"text":"So","start":46.704998,"end":47.204998,"sentiment":"neutral","sentiment_score":0.2306402325630188}],"sentiment":"neutral","sentiment_score":0.2306402325630188,"channel":1,"num_words":1,"start":46.704998,"end":47.204998},{"sentences":[{"text":"Yes.","start":48.995,"end":49.394997,"sentiment":"neutral","sentiment_score":0.2616240382194519},{"text":"Because we can check your current setup and highlight any gaps.","start":49.394997,"end":53.20794,"sentiment":"neutral","sentiment_score":0.2353692732074044}],"sentiment":"neutral","sentiment_score":0.2375571702917417,"channel":0,"num_words":12,"start":48.995,"end":53.20794}]},"summary":{"result":"success","short":"Abby from Techno One in Brisbane calls a customer who had previously inquired about their IT checkup services. She informs the customer that they have regular IT checkups for quick gap analysis and that it is important for financial reviews. The customer expresses interest but needs to check their current setup and get back to her."},"intents":{"segments":[{"text":"I believe we actually spoke to you previously, so we wanted to reach out and check if you're still interested since we do regular IT checkups for quick gap analysis instead of annually if you're interested for a quarterly since it is, you know, important as financial reviews.","start_word":24,"end_word":71,"intents":[{"intent":"Check interest","confidence_score":0.6889328}]},{"text":"It's like a fifteen or thirty minute call with our expert, Daniel. Okay.","start_word":72,"end_word":84,"intents":[{"intent":"Schedule call","confidence_score":0.1630368}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. Hello. Good afternoon. I got a missed call from this number. Yes. This is Abby from Techno One in Springfield, Brisbane. I believe we actually spoke to you previously, so we wanted to reach out and check if you're still interested since we do regular IT checkups for quick gap analysis instead of annually if you're interested for a quarterly since it is, you know, important as financial reviews. It's like a fifteen or thirty minute call with our expert, Daniel. Okay. Yeah. Yeah. Yeah. I'll I'll I'll get back to you on that. Got it. Yeah. Yeah. I'll I'll get back.","start_word":0,"end_word":104,"sentiment":"neutral","sentiment_score":0.1787569224834442},{"text":"We have a very interest on that, but I'll get back to you on that one.","start_word":105,"end_word":120,"sentiment":"positive","sentiment_score":0.33424824476242065},{"text":"So Yes. Because we can check your current setup and highlight any gaps.","start_word":121,"end_word":133,"sentiment":"neutral","sentiment_score":0.2356775403022766}],"average":{"sentiment":"neutral","sentiment_score":0.20066715808624916}}}}