{"metadata":{"transaction_key":"deprecated","request_id":"019dd147-94ca-7831-acdc-01e8e3d5aa2b","sha256":"3f37081641c23ee0a46a1238bdbba2a8a3c70a3318382141609793f05056a890","created":"2026-04-27T23:30:24.098Z","duration":36.287937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":77,"output_tokens":64},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":86,"output_tokens":86},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":86,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Tyler. This is in reference to your Airtel account. It's still overdue, and we don't want you to suspend your service. But if it's really necessary, since we have not received any update or response from you on how you would like to take care of your balance. We have","confidence":0.99902344,"words":[{"word":"hi","start":6.56,"end":6.96,"confidence":0.99658203,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":-0.0013347622007131577},{"word":"tyler","start":6.96,"end":7.46,"confidence":0.98168945,"punctuated_word":"Tyler.","sentiment":"neutral","sentiment_score":-0.023291079327464104},{"word":"this","start":7.52,"end":7.7599998,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.05275985971093178},{"word":"is","start":7.7599998,"end":7.9199996,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06929080933332443},{"word":"in","start":7.9199996,"end":8.16,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03098754771053791},{"word":"reference","start":8.16,"end":8.639999,"confidence":0.99902344,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":-0.04003901034593582},{"word":"to","start":8.639999,"end":8.88,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06459680199623108},{"word":"your","start":8.88,"end":9.38,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09598332643508913},{"word":"airtel","start":10.08,"end":10.559999,"confidence":0.99902344,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.10650117695331572},{"word":"account","start":10.559999,"end":11.059999,"confidence":0.79956055,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.14101828634738922},{"word":"it's","start":11.84,"end":12.24,"confidence":1.0,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.5759620666503906},{"word":"still","start":12.24,"end":12.74,"confidence":1.0,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.5618446469306946},{"word":"overdue","start":12.799999,"end":13.299999,"confidence":0.83691406,"punctuated_word":"overdue,","sentiment":"negative","sentiment_score":-0.5072497725486755},{"word":"and","start":14.835,"end":15.075,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.42479753494262695},{"word":"we","start":15.075,"end":15.315001,"confidence":1.0,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.5291001796722412},{"word":"don't","start":15.315001,"end":15.635,"confidence":0.9970703,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.38998720049858093},{"word":"want","start":15.635,"end":15.875,"confidence":1.0,"punctuated_word":"want","sentiment":"negative","sentiment_score":-0.4900045692920685},{"word":"you","start":15.875,"end":16.115,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.636752724647522},{"word":"to","start":16.115,"end":16.615,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6991238594055176},{"word":"suspend","start":18.275,"end":18.755001,"confidence":0.9980469,"punctuated_word":"suspend","sentiment":"negative","sentiment_score":-0.683756411075592},{"word":"your","start":18.755001,"end":19.075,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6268975734710693},{"word":"service","start":19.075,"end":19.575,"confidence":0.96972656,"punctuated_word":"service.","sentiment":"negative","sentiment_score":-0.5240850448608398},{"word":"but","start":20.355,"end":20.835,"confidence":0.9980469,"punctuated_word":"But","sentiment":"negative","sentiment_score":-0.3975098133087158},{"word":"if","start":20.835,"end":21.155,"confidence":0.9902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.31756967306137085},{"word":"it's","start":21.155,"end":21.475,"confidence":1.0,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.42101144790649414},{"word":"really","start":21.475,"end":21.875,"confidence":0.9980469,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.44006896018981934},{"word":"necessary","start":21.875,"end":22.375,"confidence":0.7932129,"punctuated_word":"necessary,","sentiment":"negative","sentiment_score":-0.37536412477493286},{"word":"since","start":23.395,"end":23.895,"confidence":1.0,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.3121592700481415},{"word":"we","start":24.115,"end":24.435001,"confidence":1.0,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.5792911648750305},{"word":"have","start":24.435001,"end":24.675,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.6905101537704468},{"word":"not","start":24.675,"end":24.915,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.586869478225708},{"word":"received","start":24.915,"end":25.415,"confidence":0.98828125,"punctuated_word":"received","sentiment":"negative","sentiment_score":-0.5241348743438721},{"word":"any","start":25.475,"end":25.975,"confidence":1.0,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.611841082572937},{"word":"update","start":26.515,"end":27.015,"confidence":0.9980469,"punctuated_word":"update","sentiment":"negative","sentiment_score":-0.435612291097641},{"word":"or","start":27.314999,"end":27.475,"confidence":0.99316406,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.4015287160873413},{"word":"response","start":27.475,"end":27.975,"confidence":0.98828125,"punctuated_word":"response","sentiment":"negative","sentiment_score":-0.40793007612228394},{"word":"from","start":28.035,"end":28.275,"confidence":1.0,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.3606443405151367},{"word":"you","start":28.275,"end":28.515,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3607434928417206},{"word":"on","start":28.515,"end":28.755001,"confidence":0.984375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.189567431807518},{"word":"how","start":28.755001,"end":28.994999,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.18190759420394895},{"word":"you","start":28.994999,"end":29.494999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2068047821521759},{"word":"would","start":30.132936,"end":30.292936,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.23589028418064115},{"word":"like","start":30.292936,"end":30.532936,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.2461348921060562},{"word":"to","start":30.532936,"end":30.692936,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.42148637771606445},{"word":"take","start":30.692936,"end":31.012938,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.3443521559238434},{"word":"care","start":31.012938,"end":31.252937,"confidence":1.0,"punctuated_word":"care","sentiment":"neutral","sentiment_score":-0.31329649686813354},{"word":"of","start":31.252937,"end":31.412937,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.3040658235549927},{"word":"your","start":31.412937,"end":31.912937,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4034210443496704},{"word":"balance","start":32.052937,"end":32.552937,"confidence":0.6623535,"punctuated_word":"balance.","sentiment":"negative","sentiment_score":-0.40236544609069824},{"word":"we","start":33.892937,"end":34.212936,"confidence":0.6845703,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.33216238021850586},{"word":"have","start":34.212936,"end":34.712936,"confidence":0.9536133,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.13872435688972473}],"paragraphs":{"transcript":"\nHi, Tyler. This is in reference to your Airtel account. It's still overdue, and we don't want you to suspend your service. But if it's really necessary, since we have not received any update or response from you on how you would like to take care of your balance. We have","paragraphs":[{"sentences":[{"text":"Hi, Tyler.","start":6.56,"end":7.46,"sentiment":"neutral","sentiment_score":-0.01231292076408863},{"text":"This is in reference to your Airtel account.","start":7.52,"end":11.059999,"sentiment":"neutral","sentiment_score":-0.07514710235409439},{"text":"It's still overdue, and we don't want you to suspend your service.","start":11.84,"end":19.575,"sentiment":"negative","sentiment_score":-0.5541301319996516},{"text":"But if it's really necessary, since we have not received any update or response from you on how you would like to take care of your balance.","start":20.355,"end":32.552937,"sentiment":"negative","sentiment_score":-0.3878548625442717},{"text":"We have","start":33.892937,"end":34.712936,"sentiment":"neutral","sentiment_score":-0.2354433685541153}],"sentiment":"negative","sentiment_score":-0.3572222013756925,"num_words":51,"start":6.56,"end":34.712936}]}}]},{"alternatives":[{"transcript":"The person you have called is not available. Please leave a message after the tone.","confidence":1.0,"words":[{"word":"the","start":0.71999997,"end":0.96,"confidence":0.9941406,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.6031253337860107},{"word":"person","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5806687474250793},{"word":"you","start":1.1999999,"end":1.4399999,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.590179443359375},{"word":"have","start":1.4399999,"end":1.5999999,"confidence":0.99609375,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.5778391361236572},{"word":"called","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.6001152396202087},{"word":"is","start":1.8399999,"end":1.92,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.7069021463394165},{"word":"not","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6781084537506104},{"word":"available","start":2.1599998,"end":2.6599998,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.651165246963501},{"word":"please","start":2.96,"end":3.28,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4763719141483307},{"word":"leave","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.3609966039657593},{"word":"a","start":3.4399998,"end":3.52,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4308740198612213},{"word":"message","start":3.52,"end":3.84,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.3626323640346527},{"word":"after","start":3.84,"end":4.16,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.2971831262111664},{"word":"the","start":4.16,"end":4.24,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3508450984954834},{"word":"tone","start":4.24,"end":4.74,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.28891053795814514}],"paragraphs":{"transcript":"\nThe person you have called is not available. Please leave a message after the tone.","paragraphs":[{"sentences":[{"text":"The person you have called is not available.","start":0.71999997,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.6235129684209824},{"text":"Please leave a message after the tone.","start":2.96,"end":4.74,"sentiment":"negative","sentiment_score":-0.36683052352496553}],"sentiment":"negative","sentiment_score":-0.5037278274695078,"num_words":15,"start":0.71999997,"end":4.74}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you have called is not available. Please leave a message after the tone.\n\nChannel 0: Hi, Tyler. This is in reference to your Airtel account. It's still overdue, and we don't want you to suspend your service. But if it's really necessary, since we have not received any update or response from you on how you would like to take care of your balance. We have","paragraphs":[{"sentences":[{"text":"The person you have called is not available.","start":0.71999997,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.6235129684209824},{"text":"Please leave a message after the tone.","start":2.96,"end":4.74,"sentiment":"negative","sentiment_score":-0.36683052352496553}],"sentiment":"negative","sentiment_score":-0.5037278274695078,"channel":1,"num_words":15,"start":0.71999997,"end":4.74},{"sentences":[{"text":"Hi, Tyler.","start":6.56,"end":7.46,"sentiment":"neutral","sentiment_score":-0.01231292076408863},{"text":"This is in reference to your Airtel account.","start":7.52,"end":11.059999,"sentiment":"neutral","sentiment_score":-0.07514710235409439},{"text":"It's still overdue, and we don't want you to suspend your service.","start":11.84,"end":19.575,"sentiment":"negative","sentiment_score":-0.5541301319996516},{"text":"But if it's really necessary, since we have not received any update or response from you on how you would like to take care of your balance.","start":20.355,"end":32.552937,"sentiment":"negative","sentiment_score":-0.3878548625442717},{"text":"We have","start":33.892937,"end":34.712936,"sentiment":"neutral","sentiment_score":-0.2354433685541153}],"sentiment":"negative","sentiment_score":-0.3572222013756925,"channel":0,"num_words":51,"start":6.56,"end":34.712936}]},"summary":{"result":"success","short":"The caller reaches the voicemail of the person they are trying to reach and leaves a message stating that their Airtel account is still overdue and they do not want them to suspend their service. They mention that they have not received any updates or responses from the customer and offer to assist them in resolving their balance."},"intents":{"segments":[{"text":"Please leave a message after the tone. Hi, Tyler. This is in reference to your Airtel account. It's still overdue, and we don't want you to suspend your service. But if it's really necessary, since we have not received any update or response from you on how you would like to take care of your balance.","start_word":8,"end_word":63,"intents":[{"intent":"Request message","confidence_score":0.12143628}]},{"text":"But if it's really necessary, since we have not received any update or response from you on how you would like to take care of your balance.","start_word":37,"end_word":63,"intents":[{"intent":"Provide update","confidence_score":0.036801405},{"intent":"Request response","confidence_score":0.081659876}]}]},"sentiments":{"segments":[{"text":"The person you have called is not available. Please leave a message after the tone.","start_word":0,"end_word":14,"sentiment":"negative","sentiment_score":-0.4959370791912079},{"text":"Hi, Tyler. This is in reference to your Airtel account.","start_word":15,"end_word":24,"sentiment":"neutral","sentiment_score":-0.06413914263248444},{"text":"It's still overdue, and we don't want you to suspend your service. But if it's really necessary, since we have not received any update or response from you on how you would like to take care of your balance.","start_word":25,"end_word":63,"sentiment":"negative","sentiment_score":-0.4430134296417236},{"text":"We have","start_word":64,"end_word":65,"sentiment":"neutral","sentiment_score":-0.29900509119033813}],"average":{"sentiment":"negative","sentiment_score":-0.389064212178075}}}}