{"metadata":{"transaction_key":"deprecated","request_id":"019e3996-0a0e-73b1-a0e0-b4396af432c1","sha256":"34b312c4a0e133a0b480afc6f8f0ae337308babc4c1e62d6f58d9a114feb11fd","created":"2026-05-18T05:36:36.347Z","duration":43.487938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":132,"output_tokens":53},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":143,"output_tokens":143},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":143,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. Thank you so much for calling your account. How may I help you today? Okay. Got it. We appreciate your call and nothing to worry. Let me connect you to one of our tech rep. In that way, they could further assist you. Okay? Please be on the line. Thank you.","confidence":0.99902344,"words":[{"word":"hi","start":0.48,"end":0.71999997,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.32161247730255127},{"word":"good","start":0.71999997,"end":1.04,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5674315094947815},{"word":"afternoon","start":1.04,"end":1.52,"confidence":0.9995117,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.526339590549469},{"word":"thank","start":1.52,"end":1.68,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.746160089969635},{"word":"you","start":1.68,"end":1.8399999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7899845242500305},{"word":"so","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7980678677558899},{"word":"much","start":2.0,"end":2.1599998,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.7794467210769653},{"word":"for","start":2.1599998,"end":2.32,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7043108344078064},{"word":"calling","start":2.32,"end":2.6399999,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.7600333094596863},{"word":"your","start":2.6399999,"end":2.8799999,"confidence":0.7763672,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7487822771072388},{"word":"account","start":2.8799999,"end":3.3799999,"confidence":0.8520508,"punctuated_word":"account.","sentiment":"positive","sentiment_score":0.7572284936904907},{"word":"how","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.6070582866668701},{"word":"may","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.608038067817688},{"word":"i","start":3.76,"end":3.84,"confidence":0.99609375,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.632673442363739},{"word":"help","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.5218849182128906},{"word":"you","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6144291162490845},{"word":"today","start":4.16,"end":4.66,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.5263522863388062},{"word":"okay","start":28.34,"end":28.84,"confidence":0.7475586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0668250024318695},{"word":"got","start":28.9,"end":29.140001,"confidence":0.99609375,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.1619827300310135},{"word":"it","start":29.140001,"end":29.380001,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.22248661518096924},{"word":"we","start":29.380001,"end":29.7,"confidence":0.9980469,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.4205545783042908},{"word":"appreciate","start":29.7,"end":30.18,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.5089330077171326},{"word":"your","start":30.18,"end":30.42,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.6126704812049866},{"word":"call","start":30.42,"end":30.74,"confidence":1.0,"punctuated_word":"call","sentiment":"positive","sentiment_score":0.7228417992591858},{"word":"and","start":30.74,"end":30.98,"confidence":0.7631836,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5557114481925964},{"word":"nothing","start":30.98,"end":31.300001,"confidence":0.9892578,"punctuated_word":"nothing","sentiment":"positive","sentiment_score":0.5943737030029297},{"word":"to","start":31.300001,"end":31.460001,"confidence":0.9941406,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.514218270778656},{"word":"worry","start":31.460001,"end":31.960001,"confidence":0.96875,"punctuated_word":"worry.","sentiment":"positive","sentiment_score":0.6188579201698303},{"word":"let","start":32.1,"end":32.260002,"confidence":0.9482422,"punctuated_word":"Let","sentiment":"positive","sentiment_score":0.4365685284137726},{"word":"me","start":32.260002,"end":32.5,"confidence":1.0,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.3513893485069275},{"word":"connect","start":32.5,"end":32.82,"confidence":0.99902344,"punctuated_word":"connect","sentiment":"positive","sentiment_score":0.4069546461105346},{"word":"you","start":32.82,"end":33.06,"confidence":0.9980469,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3448605537414551},{"word":"to","start":33.06,"end":33.22,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3630746304988861},{"word":"one","start":33.22,"end":33.46,"confidence":1.0,"punctuated_word":"one","sentiment":"positive","sentiment_score":0.35159772634506226},{"word":"of","start":33.46,"end":33.62,"confidence":0.9980469,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.3471730649471283},{"word":"our","start":33.62,"end":33.940002,"confidence":1.0,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.35644111037254333},{"word":"tech","start":33.940002,"end":34.18,"confidence":0.99902344,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.322843462228775},{"word":"rep","start":34.18,"end":34.5,"confidence":0.8117676,"punctuated_word":"rep.","sentiment":"neutral","sentiment_score":0.3278980851173401},{"word":"in","start":34.5,"end":34.66,"confidence":0.99316406,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.3086027204990387},{"word":"that","start":34.66,"end":34.82,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2671717405319214},{"word":"way","start":34.82,"end":35.06,"confidence":0.9523926,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.30115461349487305},{"word":"they","start":35.06,"end":35.22,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.2598637640476227},{"word":"could","start":35.22,"end":35.46,"confidence":0.9980469,"punctuated_word":"could","sentiment":"positive","sentiment_score":0.3810557723045349},{"word":"further","start":35.46,"end":35.86,"confidence":1.0,"punctuated_word":"further","sentiment":"positive","sentiment_score":0.45528334379196167},{"word":"assist","start":35.86,"end":36.18,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.31547486782073975},{"word":"you","start":36.18,"end":36.42,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.38686925172805786},{"word":"okay","start":36.42,"end":36.92,"confidence":0.9980469,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.17060008645057678},{"word":"please","start":37.22,"end":37.54,"confidence":0.8413086,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.1234213262796402},{"word":"be","start":37.54,"end":37.7,"confidence":0.9892578,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.09216640889644624},{"word":"on","start":37.7,"end":37.86,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.12608014047145844},{"word":"the","start":37.86,"end":38.02,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1403013914823532},{"word":"line","start":38.02,"end":38.52,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.17415115237236023},{"word":"thank","start":38.9,"end":39.3,"confidence":0.96875,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.46911561489105225},{"word":"you","start":39.3,"end":39.8,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2649460434913635}],"paragraphs":{"transcript":"\nHi. Good afternoon. Thank you so much for calling your account. How may I help you today? Okay.\n\nGot it. We appreciate your call and nothing to worry. Let me connect you to one of our tech rep. In that way, they could further assist you. Okay?\n\nPlease be on the line. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.32161247730255127},{"text":"Good afternoon.","start":0.71999997,"end":1.52,"sentiment":"positive","sentiment_score":0.5468855500221252},{"text":"Thank you so much for calling your account.","start":1.52,"end":3.3799999,"sentiment":"positive","sentiment_score":0.7605017647147179},{"text":"How may I help you today?","start":3.4399998,"end":4.66,"sentiment":"positive","sentiment_score":0.5850726862748464},{"text":"Okay.","start":28.34,"end":28.84,"sentiment":"neutral","sentiment_score":0.0668250024318695}],"sentiment":"positive","sentiment_score":0.6153699341747496,"num_words":18,"start":0.48,"end":28.84},{"sentences":[{"text":"Got it.","start":28.9,"end":29.380001,"sentiment":"neutral","sentiment_score":0.19223467260599136},{"text":"We appreciate your call and nothing to worry.","start":29.380001,"end":31.960001,"sentiment":"positive","sentiment_score":0.568520151078701},{"text":"Let me connect you to one of our tech rep.","start":32.1,"end":34.5,"sentiment":"positive","sentiment_score":0.3608801156282425},{"text":"In that way, they could further assist you.","start":34.5,"end":36.42,"sentiment":"positive","sentiment_score":0.33443450927734375},{"text":"Okay?","start":36.42,"end":36.92,"sentiment":"neutral","sentiment_score":0.17060008645057678}],"sentiment":"positive","sentiment_score":0.39267268519977044,"num_words":29,"start":28.9,"end":36.92},{"sentences":[{"text":"Please be on the line.","start":37.22,"end":38.52,"sentiment":"neutral","sentiment_score":0.13122408390045165},{"text":"Thank you.","start":38.9,"end":39.8,"sentiment":"positive","sentiment_score":0.3670308291912079}],"sentiment":"neutral","sentiment_score":0.19859743969781057,"num_words":7,"start":37.22,"end":39.8}]}}]},{"alternatives":[{"transcript":"Hello. I just need help with setting up an account. I have moved into a new apartment, and I have also paid the NDAP to Supa. However, when I'm looking up my address on the Airtel website, it's it's saying that it's not, like, associated with so far. Yep. Okay.","confidence":0.99902344,"words":[{"word":"hello","start":6.08,"end":6.58,"confidence":0.907959,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.01616653800010681},{"word":"i","start":6.64,"end":6.8799996,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.030853113159537315},{"word":"just","start":6.8799996,"end":7.12,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.00828603282570839},{"word":"need","start":7.12,"end":7.44,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.02224363386631012},{"word":"help","start":7.44,"end":7.8399997,"confidence":0.9970703,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.027035757899284363},{"word":"with","start":7.8399997,"end":8.16,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03181487321853638},{"word":"setting","start":8.16,"end":8.48,"confidence":0.99902344,"punctuated_word":"setting","sentiment":"neutral","sentiment_score":0.05993327498435974},{"word":"up","start":8.48,"end":8.639999,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.07030186057090759},{"word":"an","start":8.639999,"end":8.88,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.0375623032450676},{"word":"account","start":8.88,"end":9.38,"confidence":0.9995117,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.05500701442360878},{"word":"i","start":10.16,"end":10.32,"confidence":0.8774414,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0720481127500534},{"word":"have","start":10.32,"end":10.639999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03934208303689957},{"word":"moved","start":10.639999,"end":10.88,"confidence":1.0,"punctuated_word":"moved","sentiment":"neutral","sentiment_score":-0.012578725814819336},{"word":"into","start":10.88,"end":11.36,"confidence":0.9902344,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.006434798240661621},{"word":"a","start":11.36,"end":11.5199995,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04065806418657303},{"word":"new","start":11.5199995,"end":12.015,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.01394607126712799},{"word":"apartment","start":12.575001,"end":13.075001,"confidence":0.85961914,"punctuated_word":"apartment,","sentiment":"neutral","sentiment_score":0.0037626270204782486},{"word":"and","start":13.775001,"end":14.015,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.002387112006545067},{"word":"i","start":14.015,"end":14.255,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02928411029279232},{"word":"have","start":14.255,"end":14.575001,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.01167011633515358},{"word":"also","start":14.575001,"end":14.975,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.020415233448147777},{"word":"paid","start":14.975,"end":15.215,"confidence":0.99902344,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.004544924944639206},{"word":"the","start":15.215,"end":15.715,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03192020207643509},{"word":"ndap","start":15.775001,"end":16.275002,"confidence":0.5687256,"punctuated_word":"NDAP","sentiment":"neutral","sentiment_score":-0.005497991107404232},{"word":"to","start":16.975,"end":17.295,"confidence":0.93408203,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.017593175172805786},{"word":"supa","start":17.295,"end":17.795,"confidence":0.8388672,"punctuated_word":"Supa.","sentiment":"neutral","sentiment_score":-0.005704923998564482},{"word":"however","start":18.655,"end":19.155,"confidence":0.99902344,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.15154123306274414},{"word":"when","start":19.215,"end":19.455,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.2521146237850189},{"word":"i'm","start":19.455,"end":19.695,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.19582168757915497},{"word":"looking","start":19.695,"end":20.015,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.2160295248031616},{"word":"up","start":20.015,"end":20.255001,"confidence":0.9589844,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.21567128598690033},{"word":"my","start":20.255001,"end":20.755001,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.2580588459968567},{"word":"address","start":20.975,"end":21.455,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.1486206203699112},{"word":"on","start":21.455,"end":21.695,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.20425109565258023},{"word":"the","start":21.695,"end":21.935001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2331472933292389},{"word":"airtel","start":21.935001,"end":22.415,"confidence":0.9506836,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.16819903254508972},{"word":"website","start":22.415,"end":22.915,"confidence":0.9941406,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":-0.2278277575969696},{"word":"it's","start":22.975,"end":23.475,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2872297763824463},{"word":"it's","start":23.695,"end":24.03,"confidence":0.9375,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.29009026288986206},{"word":"saying","start":24.11,"end":24.43,"confidence":0.9980469,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.28648433089256287},{"word":"that","start":24.43,"end":24.93,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.27043282985687256},{"word":"it's","start":25.07,"end":25.390001,"confidence":0.9946289,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2214668244123459},{"word":"not","start":25.390001,"end":25.890001,"confidence":0.9724121,"punctuated_word":"not,","sentiment":"neutral","sentiment_score":-0.2173074781894684},{"word":"like","start":25.95,"end":26.43,"confidence":0.9975586,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.24572888016700745},{"word":"associated","start":26.43,"end":26.93,"confidence":0.6328125,"punctuated_word":"associated","sentiment":"neutral","sentiment_score":-0.21851347386837008},{"word":"with","start":27.07,"end":27.470001,"confidence":0.9873047,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.16904297471046448},{"word":"so","start":27.470001,"end":27.710001,"confidence":0.5732422,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.14337661862373352},{"word":"far","start":27.710001,"end":28.210001,"confidence":0.99853516,"punctuated_word":"far.","sentiment":"neutral","sentiment_score":-0.17406713962554932},{"word":"yep","start":37.23,"end":37.63,"confidence":0.8293457,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10241268575191498},{"word":"okay","start":37.63,"end":38.13,"confidence":0.79467773,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10641519725322723}],"paragraphs":{"transcript":"\nHello. I just need help with setting up an account. I have moved into a new apartment, and I have also paid the NDAP to Supa. However, when I'm looking up my address on the Airtel website, it's it's saying that it's not, like, associated with so far. Yep.\n\nOkay.","paragraphs":[{"sentences":[{"text":"Hello.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.01616653800010681},{"text":"I just need help with setting up an account.","start":6.64,"end":9.38,"sentiment":"neutral","sentiment_score":0.029417730246980984},{"text":"I have moved into a new apartment, and I have also paid the NDAP to Supa.","start":10.16,"end":17.795,"sentiment":"neutral","sentiment_score":-0.017080064077163115},{"text":"However, when I'm looking up my address on the Airtel website, it's it's saying that it's not, like, associated with so far.","start":18.655,"end":28.210001,"sentiment":"neutral","sentiment_score":-0.21795561774210495},{"text":"Yep.","start":37.23,"end":37.63,"sentiment":"neutral","sentiment_score":0.10241268575191498}],"sentiment":"neutral","sentiment_score":-0.0956115473384912,"num_words":49,"start":6.08,"end":37.63},{"sentences":[{"text":"Okay.","start":37.63,"end":38.13,"sentiment":"neutral","sentiment_score":0.10641519725322723}],"sentiment":"neutral","sentiment_score":0.10641519725322723,"num_words":1,"start":37.63,"end":38.13}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hello. I just need help with setting up an account. I have moved into a new apartment, and I have also paid the NDAP to Supa. However, when I'm looking up my address on the Airtel website, it's it's saying that it's not, like, associated with so far.\n\nChannel 0: Okay. Got it. We appreciate your call and nothing to worry. Let me connect you to one of our tech rep. In that way, they could further assist you.\n\nOkay? Please\n\nChannel 1: Yep.\n\nChannel 0: be\n\nChannel 1: Okay.\n\nChannel 0: on the line. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.32161247730255127},{"text":"Good afternoon.","start":0.71999997,"end":1.52,"sentiment":"positive","sentiment_score":0.5468855500221252},{"text":"Thank you so much for calling your account.","start":1.52,"end":3.3799999,"sentiment":"positive","sentiment_score":0.7605017647147179},{"text":"How may I help you today?","start":3.4399998,"end":4.66,"sentiment":"positive","sentiment_score":0.5850726862748464}],"sentiment":"positive","sentiment_score":0.6476372831008014,"channel":0,"num_words":17,"start":0.48,"end":4.66},{"sentences":[{"text":"Hello.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.01616653800010681},{"text":"I just need help with setting up an account.","start":6.64,"end":9.38,"sentiment":"neutral","sentiment_score":0.029417730246980984},{"text":"I have moved into a new apartment, and I have also paid the NDAP to Supa.","start":10.16,"end":17.795,"sentiment":"neutral","sentiment_score":-0.017080064077163115},{"text":"However, when I'm looking up my address on the Airtel website, it's it's saying that it's not, like, associated with so far.","start":18.655,"end":28.210001,"sentiment":"neutral","sentiment_score":-0.21795561774210495}],"sentiment":"neutral","sentiment_score":-0.09973705219454132,"channel":1,"num_words":48,"start":6.08,"end":28.210001},{"sentences":[{"text":"Okay.","start":28.34,"end":28.84,"sentiment":"neutral","sentiment_score":0.0668250024318695},{"text":"Got it.","start":28.9,"end":29.380001,"sentiment":"neutral","sentiment_score":0.19223467260599136},{"text":"We appreciate your call and nothing to worry.","start":29.380001,"end":31.960001,"sentiment":"positive","sentiment_score":0.568520151078701},{"text":"Let me connect you to one of our tech rep.","start":32.1,"end":34.5,"sentiment":"positive","sentiment_score":0.3608801156282425},{"text":"In that way, they could further assist you.","start":34.5,"end":36.42,"sentiment":"positive","sentiment_score":0.33443450927734375}],"sentiment":"positive","sentiment_score":0.38909423402671156,"channel":0,"num_words":29,"start":28.34,"end":36.42},{"sentences":[{"text":"Okay?","start":36.42,"end":36.92,"sentiment":"neutral","sentiment_score":0.17060008645057678},{"text":"Please","start":37.22,"end":37.54,"sentiment":"neutral","sentiment_score":0.1234213262796402}],"sentiment":"neutral","sentiment_score":0.1470107063651085,"channel":0,"num_words":2,"start":36.42,"end":37.54},{"sentences":[{"text":"Yep.","start":37.23,"end":37.63,"sentiment":"neutral","sentiment_score":0.10241268575191498}],"sentiment":"neutral","sentiment_score":0.10241268575191498,"channel":1,"num_words":1,"start":37.23,"end":37.63},{"sentences":[{"text":"be","start":37.54,"end":37.7,"sentiment":"neutral","sentiment_score":0.09216640889644624}],"sentiment":"neutral","sentiment_score":0.09216640889644624,"channel":0,"num_words":1,"start":37.54,"end":37.7},{"sentences":[{"text":"Okay.","start":37.63,"end":38.13,"sentiment":"neutral","sentiment_score":0.10641519725322723}],"sentiment":"neutral","sentiment_score":0.10641519725322723,"channel":1,"num_words":1,"start":37.63,"end":38.13},{"sentences":[{"text":"on the line.","start":37.7,"end":38.52,"sentiment":"neutral","sentiment_score":0.14684422810872397},{"text":"Thank you.","start":38.9,"end":39.8,"sentiment":"positive","sentiment_score":0.3670308291912079}],"sentiment":"neutral","sentiment_score":0.23491886854171753,"channel":0,"num_words":5,"start":37.7,"end":39.8}]},"summary":{"result":"success","short":"The customer called for help setting up their account as they have moved into a new apartment and paid for NDAP to Supa but their address on the Airtel website is not showing up. The representative offers to connect the customer to a tech representative for further assistance."},"intents":{"segments":[{"text":"Hello. I just need help with setting up an account. I have moved into a new apartment, and I have also paid the NDAP to Supa. However, when I'm looking up my address on the Airtel website, it's it's saying that it's not, like, associated with so far.","start_word":17,"end_word":64,"intents":[{"intent":"Set up account","confidence_score":0.21803367}]},{"text":"We appreciate your call and nothing to worry. Let me connect you to one of our tech rep. In that way, they could further assist you. Okay?","start_word":68,"end_word":94,"intents":[{"intent":"Connect to tech rep","confidence_score":0.63550675}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.32161247730255127},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.6577969193458557},{"text":"Hello. I just need help with setting up an account. I have moved into a new apartment, and I have also paid the NDAP to Supa. However, when I'm looking up my address on the Airtel website, it's it's saying that it's not, like, associated with so far. Okay. Got it.","start_word":17,"end_word":67,"sentiment":"neutral","sentiment_score":-0.09492754936218262},{"text":"We appreciate your call and nothing to worry. Let me connect you to one of our tech rep. In that way, they could further assist you.","start_word":68,"end_word":93,"sentiment":"positive","sentiment_score":0.4155739545822144},{"text":"Okay? Please Yep. be Okay. on the line.","start_word":94,"end_word":101,"sentiment":"neutral","sentiment_score":0.1301184892654419},{"text":"Thank you.","start_word":102,"end_word":103,"sentiment":"positive","sentiment_score":0.4208572804927826}],"average":{"sentiment":"neutral","sentiment_score":0.1492881374759274}}}}