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I'm sorry. 91 Slash 55. Yes, please. Camilleri. Okay. Is it Gungalyn, A C T 2912? Is it Olayah, Gongaline Unit? 9155 Camilleri. Okay. Is it okay if I put you on hold? Let me just check the address again then. Hello? Yes. So upon checking, the address is under Supa Network. Are you having issue with our website? Are you trying to sign up? Mhmm. Sure. Yeah. No worries. Mhmm. Okay. I think we're just having issues with our website. I think there's some system maintenance. That's why. But I can assure you that on our end, it's available under Supa Network. So, yeah, if you're trying to sign up, you can proceed with it. Yeah. Yeah. But the website is saying incorrect information. Because upon checking, yeah, on their end on the super portal, the address is available. So, yeah, you can proceed with signing up for a service with us. Mhmm. Yeah. Just mhmm. Sorry? Actually, for our super family five or boost 500 over 500 MBPS, it depends on the contract that you'll be choosing. If you choose six, twelve, or twenty four month contract, we have six months this 15% discount for the first six months. So as of the moment, that's your only promo. And you'll be having a free router also. So for the free router, it's included when you select a six, twelve, or twenty four month contract. And there also, we have a first month free, which is your first month of service is free. Mhmm. You mean you'll proceed if ever with no contract? Yeah. So, mhmm, so for the no contract, we have a connection fee, $45. And for the price of the plan, it will be the original price because the 15% discount is not applicable on no contract. So you'll be paying $89.95 per month if ever, and you'll be using your own router. For the router, we just make sure that the router is compatible with Uptick fiber upgrade connection. May I know the make and model of the router for us to check if ever? Mhmm. Okay. Sure. But is it a box mounted on your wall? Yeah. The make and model. Asus. Okay. Sorry? Wireless a x dual band. Mhmm. Mhmm. Mhmm. Okay. How about the brand of it? Asus? That's it. Asus? There's no number besides it beside it? A x five. Mhmm. That's it? So 52. Okay. So let me just repeat the router. It's ASUS r t a x five two wireless a x dual band Wi Fi six router. Yeah. Is it okay if I put you on hold? Let me just check the compatibility of the router. Okay. Hang on. Hello? Yes. Thank you for waiting. So after checking the router, it says here that it's compatible because it has a PPPoE authentication, which we'll be needing for setting up the router. But it's not still guaranteed because for some reason, we do experience it with other customer that we cannot configure the router manually because it's still connected with the previous provider or the router is locked. So it cannot be used with a new Internet service provider. But if yeah. If ever that happen, you can just buy router outside store. We'll text you the or email you the compatible router, or you can purchase one from us. Mhmm. Yeah. Okay. Sure. Just give us a callback then if ever. Welcome. Bye. Have a great day. Unfortunately, no. That's the only discount that we have as of the moment. Yeah. Bye. 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Good afternoon. This is Lorraine from Ertho tech support. How can I assist you today? Yes.\n\nOkay. I see. May I have your full address, please, for us to check? Ninety one. I'm sorry.\n\n91 Slash 55. Yes, please. Camilleri. Okay. Is it Gungalyn, A C T 2912?\n\nIs it Olayah, Gongaline Unit? 9155 Camilleri. Okay. Is it okay if I put you on hold? Let me just check the address again then.\n\nHello? Yes. So upon checking, the address is under Supa Network. Are you having issue with our website? Are you trying to sign up?\n\nMhmm. Sure. Yeah. No worries. Mhmm.\n\nOkay. I think we're just having issues with our website. I think there's some system maintenance. That's why. But I can assure you that on our end, it's available under Supa Network.\n\nSo, yeah, if you're trying to sign up, you can proceed with it. Yeah. Yeah. But the website is saying incorrect information. Because upon checking, yeah, on their end on the super portal, the address is available.\n\nSo, yeah, you can proceed with signing up for a service with us. Mhmm. Yeah. Just mhmm. Sorry?\n\nActually, for our super family five or boost 500 over 500 MBPS, it depends on the contract that you'll be choosing. If you choose six, twelve, or twenty four month contract, we have six months this 15% discount for the first six months. So as of the moment, that's your only promo. And you'll be having a free router also. So for the free router, it's included when you select a six, twelve, or twenty four month contract.\n\nAnd there also, we have a first month free, which is your first month of service is free. Mhmm. You mean you'll proceed if ever with no contract? Yeah. So, mhmm, so for the no contract, we have a connection fee, $45.\n\nAnd for the price of the plan, it will be the original price because the 15% discount is not applicable on no contract. So you'll be paying $89.95 per month if ever, and you'll be using your own router. For the router, we just make sure that the router is compatible with Uptick fiber upgrade connection. May I know the make and model of the router for us to check if ever? Mhmm.\n\nOkay. Sure. But is it a box mounted on your wall? Yeah. The make and model.\n\nAsus. Okay. Sorry? Wireless a x dual band. Mhmm.\n\nMhmm. Mhmm. Okay. How about the brand of it? Asus?\n\nThat's it. Asus? There's no number besides it beside it? A x five. Mhmm.\n\nThat's it? So 52. Okay. So let me just repeat the router. It's ASUS r t a x five two wireless a x dual band Wi Fi six router.\n\nYeah. Is it okay if I put you on hold? Let me just check the compatibility of the router. Okay. Hang on.\n\nHello? Yes. Thank you for waiting. So after checking the router, it says here that it's compatible because it has a PPPoE authentication, which we'll be needing for setting up the router. But it's not still guaranteed because for some reason, we do experience it with other customer that we cannot configure the router manually because it's still connected with the previous provider or the router is locked.\n\nSo it cannot be used with a new Internet service provider. But if yeah. If ever that happen, you can just buy router outside store. We'll text you the or email you the compatible router, or you can purchase one from us. Mhmm.\n\nYeah. Okay. Sure. Just give us a callback then if ever. Welcome.\n\nBye. Have a great day. Unfortunately, no. That's the only discount that we have as of the moment. Yeah.\n\nBye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.23356321454048157},{"text":"Good afternoon.","start":2.3999999,"end":3.22,"sentiment":"positive","sentiment_score":0.48347851634025574},{"text":"This is Lorraine from Ertho tech support.","start":3.28,"end":6.02,"sentiment":"positive","sentiment_score":0.5087351160390037},{"text":"How can I assist you today?","start":6.56,"end":8.1,"sentiment":"positive","sentiment_score":0.4334674874941508},{"text":"Yes.","start":11.679999,"end":12.179999,"sentiment":"neutral","sentiment_score":0.0025570839643478394}],"sentiment":"positive","sentiment_score":0.4332369452013689,"num_words":17,"start":1.92,"end":12.179999},{"sentences":[{"text":"Okay.","start":32.79,"end":33.03,"sentiment":"neutral","sentiment_score":-0.039234891533851624},{"text":"I see.","start":33.03,"end":33.67,"sentiment":"neutral","sentiment_score":-0.01822990458458662},{"text":"May I have your full address, please, for us to check?","start":33.67,"end":36.25,"sentiment":"neutral","sentiment_score":0.02314425479959358},{"text":"Ninety one.","start":40.39,"end":41.37,"sentiment":"neutral","sentiment_score":0.004657002165913582},{"text":"I'm sorry.","start":42.664997,"end":43.225,"sentiment":"neutral","sentiment_score":-0.01581332180649042}],"sentiment":"neutral","sentiment_score":0.008698859045075046,"num_words":18,"start":32.79,"end":43.225},{"sentences":[{"text":"91 Slash 55.","start":43.225,"end":47.405,"sentiment":"neutral","sentiment_score":0.0005669004749506712},{"text":"Yes, please.","start":53.945,"end":54.69,"sentiment":"neutral","sentiment_score":0.015344495885074139},{"text":"Camilleri.","start":62.37,"end":62.87,"sentiment":"neutral","sentiment_score":0.012158449739217758},{"text":"Okay.","start":63.089996,"end":63.589996,"sentiment":"neutral","sentiment_score":0.018729183822870255},{"text":"Is it Gungalyn, A C T 2912?","start":65.009995,"end":68.39,"sentiment":"neutral","sentiment_score":0.014448432251811028}],"sentiment":"neutral","sentiment_score":0.01174402517998325,"num_words":14,"start":43.225,"end":68.39},{"sentences":[{"text":"Is it Olayah, Gongaline Unit?","start":70.564995,"end":73.064995,"sentiment":"neutral","sentiment_score":0.01900123618543148},{"text":"9155 Camilleri.","start":75.284996,"end":77.225,"sentiment":"neutral","sentiment_score":0.006932472810149193},{"text":"Okay.","start":77.524994,"end":78.024994,"sentiment":"neutral","sentiment_score":0.02299172803759575},{"text":"Is it okay if I put you on hold?","start":78.085,"end":79.945,"sentiment":"neutral","sentiment_score":0.023469012334114976},{"text":"Let me just check the address again 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think we're just having issues with our website.","start":242.655,"end":246.275,"sentiment":"negative","sentiment_score":-0.3438119838635127},{"text":"I think there's some system maintenance.","start":248.06999,"end":250.65,"sentiment":"negative","sentiment_score":-0.36766349772612256},{"text":"That's why.","start":250.79,"end":251.61,"sentiment":"neutral","sentiment_score":-0.15409492701292038},{"text":"But I can assure you that on our end, it's available under Supa Network.","start":251.75,"end":256.81,"sentiment":"neutral","sentiment_score":0.2714931959552424}],"sentiment":"neutral","sentiment_score":-0.05829539487604052,"num_words":32,"start":242.095,"end":256.81},{"sentences":[{"text":"So, yeah, if you're trying to sign up, you can proceed with 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paying $89.95 per month if ever, and you'll be using your own router.","start":425.745,"end":432.885,"sentiment":"neutral","sentiment_score":0.25644848588854074},{"text":"For the router, we just make sure that the router is compatible with Uptick fiber upgrade connection.","start":434.75,"end":443.81,"sentiment":"neutral","sentiment_score":0.2689901870839736},{"text":"May I know the make and model of the router for us to check if ever?","start":444.91,"end":448.725,"sentiment":"neutral","sentiment_score":0.04863557417411357},{"text":"Mhmm.","start":461.265,"end":461.765,"sentiment":"neutral","sentiment_score":0.011218439787626266}],"sentiment":"neutral","sentiment_score":0.1928089389909212,"num_words":73,"start":412.72,"end":461.765},{"sentences":[{"text":"Okay.","start":462.545,"end":462.86502,"sentiment":"neutral","sentiment_score":0.026037443429231644},{"text":"Sure.","start":462.86502,"end":463.23,"sentiment":"neutral","sentiment_score":0.03191489353775978},{"text":"But is it a box 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the previous provider or the router is locked.","start":651.65497,"end":668.82,"sentiment":"neutral","sentiment_score":-0.22393459578355154}],"sentiment":"neutral","sentiment_score":-0.04177064349984422,"num_words":68,"start":634.69995,"end":668.82},{"sentences":[{"text":"So it cannot be used with a new Internet service provider.","start":669.12,"end":673.62,"sentiment":"neutral","sentiment_score":-0.2540223110805858},{"text":"But if yeah.","start":674.56,"end":676.66003,"sentiment":"neutral","sentiment_score":-0.1178768699367841},{"text":"If ever that happen, you can just buy router outside store.","start":676.8,"end":682.195,"sentiment":"neutral","sentiment_score":-0.0769824588840658},{"text":"We'll text you the or email you the compatible router, or you can purchase one from 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I have moved into a new building, and I have just paid the n NDAC. But when I look up my address on the Airtel website, it's saying that that I cannot go for the NBN. Like, I have to go for the NBN option, something like that that is not associated with Supa. Yeah. So it is 91 Forward Slash 50 five fifty five Camillary Way. Do you want me to spell Camillary for you? C A M I L L E R I. Yes. Yes. Yeah. No. No problem. Yep. Yes. But when I looked up my website, like, when I when I searched my what do you call it? The address on the Airtel website, it is saying that I I'll read you the exact message. Just give me one minute, please. The side is not loading properly. Just give me a minute. Because I've made a hotspot with the same phone that I'm calling from. So not loading the website properly. We just have to wait a while. Meanwhile, can you please tell me oh, yeah. So I'm here. When I'm when I look up my address, 91 Forward Slash 55 Amelier Way, firstly, it says address not found. It's not coming up for me. Address has just come up. The address has just come up. Upon checking it, it says super network Internet is not currently available at your address. We can provide super fast and and Internet instead. Okay. Okay. No problem. Can you please give me a like, the okay. Can you please give me a deal on the 500 by 500 package? Okay. So the free voucher would be delivered to me without any charges? Okay. So if I want to go for like, I have already have a router at my place. If I want to go for that and if I go for the, like, one month free and without the lock in contract and the 500 by 500. What was Yeah. Yeah. On a monthly basis. It's a new building. It was provided with the with, like, the new apartment. I can view the number. Give me a second. It's it is the it is a shoes. Do you want the model? Yes. No. No. No. It says I'm I'm at the back of it, and it says wireless AX dual band Wi Fi six router. Dual band Wi Fi six router. And model number r e ASUS. Yeah. It is. Yeah. Model number is r t dash a x five yep. 88 52. Yes. Yes. Yes. Okay. No problem. Yeah. Oh, alright. No. Mhmm. Alright. No problem. Let me let me discuss the options, and I'll get back to you. Thank you. Alright. Thank you. Bye. By the way by the way, are you able to provide a better offer than what is already available on the website? Uh-huh. Okay. No problem. Alright. Thank you. 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I have moved into a new building, and I have just paid the n NDAC. But when I look up my address on the Airtel website, it's saying that that I cannot go for the NBN. Like, I have to go for the NBN option, something like that that is not associated with Supa. Yeah.\n\nSo it is 91 Forward Slash 50 five fifty five Camillary Way. Do you want me to spell Camillary for you? C A M I L L E R I. Yes. Yes.\n\nYeah. No. No problem. Yep. Yes.\n\nBut when I looked up my website, like, when I when I searched my what do you call it? The address on the Airtel website, it is saying that I I'll read you the exact message. Just give me one minute, please. The side is not loading properly. Just give me a minute.\n\nBecause I've made a hotspot with the same phone that I'm calling from. So not loading the website properly. We just have to wait a while. Meanwhile, can you please tell me oh, yeah. So I'm here.\n\nWhen I'm when I look up my address, 91 Forward Slash 55 Amelier Way, firstly, it says address not found. It's not coming up for me. Address has just come up. The address has just come up. Upon checking it, it says super network Internet is not currently available at your address.\n\nWe can provide super fast and and Internet instead. Okay. Okay. No problem. Can you please give me a like, the okay.\n\nCan you please give me a deal on the 500 by 500 package? Okay. So the free voucher would be delivered to me without any charges? Okay. So if I want to go for like, I have already have a router at my place.\n\nIf I want to go for that and if I go for the, like, one month free and without the lock in contract and the 500 by 500. What was Yeah. Yeah. On a monthly basis. It's a new building.\n\nIt was provided with the with, like, the new apartment. I can view the number. Give me a second. It's it is the it is a shoes. Do you want the model?\n\nYes. No. No. No. It says I'm I'm at the back of it, and it says wireless AX dual band Wi Fi six router.\n\nDual band Wi Fi six router. And model number r e ASUS. Yeah. It is. Yeah.\n\nModel number is r t dash a x five yep. 88 52. Yes. Yes. Yes.\n\nOkay. No problem. Yeah. Oh, alright. No.\n\nMhmm. Alright. No problem. Let me let me discuss the options, and I'll get back to you. Thank you.\n\nAlright. Thank you. Bye. By the way by the way, are you able to provide a better offer than what is already available on the website? Uh-huh.\n\nOkay. No problem. Alright. Thank you. 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deal on the 500 by 500 package?","start":305.36502,"end":315.33,"sentiment":"neutral","sentiment_score":0.10442184398953731},{"text":"Okay.","start":349.07498,"end":349.555,"sentiment":"neutral","sentiment_score":0.25046291947364807},{"text":"So the free voucher would be delivered to me without any charges?","start":349.555,"end":357.01498,"sentiment":"neutral","sentiment_score":0.3170250530044238},{"text":"Okay.","start":375.08,"end":375.58,"sentiment":"neutral","sentiment_score":0.19049185514450073},{"text":"So if I want to go for like, I have already have a router at my place.","start":375.94498,"end":380.685,"sentiment":"neutral","sentiment_score":0.12129433453083038}],"sentiment":"neutral","sentiment_score":0.17419870612634855,"num_words":44,"start":305.36502,"end":380.685},{"sentences":[{"text":"If I want to go for that and if I go for the, like, one month free and without the lock in contract and the 500 by 500.","start":382.025,"end":397.18002,"sentiment":"neutral","sentiment_score":0.052308067945497375},{"text":"What was Yeah.","start":399.0,"end":403.80002,"sentiment":"neutral","sentiment_score":0.005029238760471344},{"text":"Yeah.","start":403.80002,"end":404.295,"sentiment":"neutral","sentiment_score":0.08706067502498627},{"text":"On a monthly basis.","start":404.855,"end":406.23502,"sentiment":"neutral","sentiment_score":0.11100022681057453},{"text":"It's a new building.","start":450.13998,"end":451.18,"sentiment":"neutral","sentiment_score":0.011874581396114081}],"sentiment":"neutral","sentiment_score":0.05145683816517703,"num_words":40,"start":382.025,"end":451.18},{"sentences":[{"text":"It was provided with the with, like, the new apartment.","start":451.18,"end":455.84,"sentiment":"neutral","sentiment_score":0.049474099278450014},{"text":"I can view the number.","start":456.54,"end":460.13998,"sentiment":"neutral","sentiment_score":0.032735613733530046},{"text":"Give me a second.","start":460.13998,"end":461.12,"sentiment":"neutral","sentiment_score":0.00650730705820024},{"text":"It's it is the it is a shoes.","start":463.515,"end":475.21503,"sentiment":"neutral","sentiment_score":0.00910095707513392},{"text":"Do you want the model?","start":475.27502,"end":476.415,"sentiment":"neutral","sentiment_score":-0.006201904453337193}],"sentiment":"neutral","sentiment_score":0.022695200750604272,"num_words":32,"start":451.18,"end":476.415},{"sentences":[{"text":"Yes.","start":479.56,"end":480.06,"sentiment":"neutral","sentiment_score":-0.014616109430789948},{"text":"No.","start":480.44,"end":480.68,"sentiment":"neutral","sentiment_score":-0.11984556913375854},{"text":"No.","start":480.68,"end":480.75998,"sentiment":"neutral","sentiment_score":-0.15166449546813965},{"text":"No.","start":480.75998,"end":481.08,"sentiment":"neutral","sentiment_score":-0.17761898040771484},{"text":"It says I'm I'm at the back of it, and it says wireless AX dual band Wi Fi six router.","start":481.08,"end":491.33502,"sentiment":"neutral","sentiment_score":-0.06332083037123085}],"sentiment":"neutral","sentiment_score":-0.0720900734110425,"num_words":24,"start":479.56,"end":491.33502},{"sentences":[{"text":"Dual band Wi Fi six router.","start":496.035,"end":501.575,"sentiment":"neutral","sentiment_score":-0.007637392729520798},{"text":"And model number r e ASUS.","start":504.31,"end":510.73,"sentiment":"neutral","sentiment_score":-0.0067274724909414845},{"text":"Yeah.","start":513.11,"end":513.51,"sentiment":"neutral","sentiment_score":0.011368750594556332},{"text":"It is.","start":513.51,"end":513.91,"sentiment":"neutral","sentiment_score":0.0041800085455179214},{"text":"Yeah.","start":513.91,"end":514.41,"sentiment":"neutral","sentiment_score":0.008148388005793095}],"sentiment":"neutral","sentiment_score":-0.0036445022269617766,"num_words":16,"start":496.035,"end":514.41},{"sentences":[{"text":"Model number is r t dash a x five yep.","start":517.70496,"end":528.12,"sentiment":"neutral","sentiment_score":0.003764795558527112},{"text":"88 52.","start":528.92,"end":530.22,"sentiment":"neutral","sentiment_score":0.0047526138368994},{"text":"Yes.","start":541.32,"end":541.725,"sentiment":"neutral","sentiment_score":0.06731513887643814},{"text":"Yes.","start":542.20496,"end":542.70496,"sentiment":"neutral","sentiment_score":0.06860516965389252},{"text":"Yes.","start":545.64496,"end":546.14496,"sentiment":"neutral","sentiment_score":0.05822115391492843}],"sentiment":"neutral","sentiment_score":0.016086309713621936,"num_words":15,"start":517.70496,"end":546.14496},{"sentences":[{"text":"Okay.","start":551.725,"end":552.125,"sentiment":"neutral","sentiment_score":0.06142637133598328},{"text":"No problem.","start":552.125,"end":552.785,"sentiment":"neutral","sentiment_score":0.10732480138540268},{"text":"Yeah.","start":636.005,"end":636.505,"sentiment":"neutral","sentiment_score":0.10916547477245332},{"text":"Oh, alright.","start":668.49,"end":674.81,"sentiment":"neutral","sentiment_score":-0.12946094572544098},{"text":"No.","start":674.81,"end":675.31,"sentiment":"neutral","sentiment_score":-0.14973106980323792}],"sentiment":"neutral","sentiment_score":-0.0033445017678397043,"num_words":7,"start":551.725,"end":675.31},{"sentences":[{"text":"Mhmm.","start":690.78503,"end":691.28503,"sentiment":"neutral","sentiment_score":0.013692735694348812},{"text":"Alright.","start":691.66504,"end":692.16504,"sentiment":"neutral","sentiment_score":0.03573688119649887},{"text":"No problem.","start":692.305,"end":692.945,"sentiment":"neutral","sentiment_score":0.09428435564041138},{"text":"Let me let me discuss the options, and I'll get back to you.","start":692.945,"end":696.77,"sentiment":"neutral","sentiment_score":0.07979943431340732},{"text":"Thank you.","start":698.75,"end":699.65,"sentiment":"neutral","sentiment_score":0.18615218251943588}],"sentiment":"neutral","sentiment_score":0.08672080733078091,"num_words":19,"start":690.78503,"end":699.65},{"sentences":[{"text":"Alright.","start":701.31,"end":701.79004,"sentiment":"neutral","sentiment_score":0.08524644374847412},{"text":"Thank you.","start":701.79004,"end":702.53,"sentiment":"neutral","sentiment_score":0.2423316240310669},{"text":"Bye.","start":702.75,"end":703.25,"sentiment":"neutral","sentiment_score":0.18036702275276184},{"text":"By the way by the way, are you able to provide a better offer than what is already available on the website?","start":704.27,"end":711.065,"sentiment":"neutral","sentiment_score":0.14778928018429063},{"text":"Uh-huh.","start":719.365,"end":719.845,"sentiment":"neutral","sentiment_score":-0.11046168953180312}],"sentiment":"neutral","sentiment_score":0.14411774774392447,"num_words":27,"start":701.31,"end":719.845},{"sentences":[{"text":"Okay.","start":719.845,"end":720.245,"sentiment":"neutral","sentiment_score":-0.04985644668340683},{"text":"No problem.","start":720.245,"end":720.985,"sentiment":"positive","sentiment_score":0.4272410124540329},{"text":"Alright.","start":721.045,"end":721.365,"sentiment":"positive","sentiment_score":0.4791160821914673},{"text":"Thank you.","start":721.365,"end":722.085,"sentiment":"positive","sentiment_score":0.7810551226139069},{"text":"Bye.","start":722.085,"end":722.585,"sentiment":"positive","sentiment_score":0.4936926066875458}],"sentiment":"positive","sentiment_score":0.47707778747592655,"num_words":7,"start":719.845,"end":722.585}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Lorraine from Ertho tech support. How can I assist you today?\n\nChannel 1: Hello. I have moved into a new\n\nChannel 0: Yes.\n\nChannel 1: building, and I have just paid the n NDAC. But when I look up my address on the Airtel website, it's saying that that I cannot go for the NBN. Like, I have to go for the NBN option, something like that that is not associated with Supa.\n\nChannel 0: Okay. I see. May I have your full address, please, for us to check?\n\nChannel 1: Yeah. So it is 91 Forward Slash\n\nChannel 0: Ninety one.\n\nChannel 1: 50\n\nChannel 0: I'm sorry. 91 Slash\n\nChannel 1: five fifty five\n\nChannel 0: 55.\n\nChannel 1: Camillary Way. Do you want me to spell Camillary for you?\n\nChannel 0: Yes, please.\n\nChannel 1: C A M I L L E R I.\n\nChannel 0: Camilleri. Okay. Is it Gungalyn, A C T 2912?\n\nChannel 1: Yes.\n\nChannel 0: Is it Olayah, Gongaline Unit? 9155 Camilleri. Okay. Is it okay if I put you\n\nChannel 1: Yes.\n\nChannel 0: on hold? Let me\n\nChannel 1: Yeah.\n\nChannel 0: just\n\nChannel 1: No.\n\nChannel 0: check the\n\nChannel 1: No\n\nChannel 0: address\n\nChannel 1: problem.\n\nChannel 0: again then. Hello?\n\nChannel 1: Yep.\n\nChannel 0: Yes. So upon checking, the address is under Supa Network. Are you having issue with our website? Are you trying to sign up?\n\nChannel 1: Yes. But when I looked up my website,\n\nChannel 0: Mhmm.\n\nChannel 1: like, when I when I searched my what do you call it? The address on the Airtel website, it is saying that I I'll read you the exact message. Just give me one minute, please.\n\nChannel 0: Sure.\n\nChannel 1: The side is not loading properly. Just give me a minute.\n\nChannel 0: Yeah. No worries.\n\nChannel 1: Because I've made a hotspot with the same phone that I'm calling from. So not loading the website properly. We just have to wait a while. Meanwhile, can you please tell me oh, yeah. So I'm here.\n\nWhen I'm when I look up my address, 91 Forward Slash 55 Amelier Way, firstly, it says address not found. It's not coming up for me.\n\nChannel 0: Mhmm. Okay. I think we're just having issues with our website. I think there's some system maintenance. That's why.\n\nBut I can assure you that on our end, it's available under Supa Network. So, yeah, if you're trying to sign up, you can proceed\n\nChannel 1: Address\n\nChannel 0: with\n\nChannel 1: has\n\nChannel 0: it.\n\nChannel 1: just come up. The address has just come up. Upon checking it, it says super network Internet is not currently available at your address. We can provide super fast\n\nChannel 0: Yeah.\n\nChannel 1: and and Internet instead.\n\nChannel 0: Yeah. But the website is saying incorrect information. Because\n\nChannel 1: Okay.\n\nChannel 0: upon checking, yeah, on their end on the super portal, the address is available. So, yeah, you can proceed with signing up for a service with us.\n\nChannel 1: Okay. No problem.\n\nChannel 0: Mhmm.\n\nChannel 1: Can you please\n\nChannel 0: Yeah.\n\nChannel 1: give\n\nChannel 0: Just\n\nChannel 1: me a\n\nChannel 0: mhmm.\n\nChannel 1: like,\n\nChannel 0: Sorry?\n\nChannel 1: the okay. Can you please give me a deal on the 500 by 500\n\nChannel 0: Actually, for\n\nChannel 1: package?\n\nChannel 0: our super family five or boost 500 over 500 MBPS, it depends on the contract that you'll be choosing. If you choose six, twelve, or twenty four month contract, we have six months this 15% discount for the first six months. So as of the moment, that's your only promo. And you'll be having a free router also.\n\nChannel 1: Okay. So the free voucher would be delivered to me without any charges?\n\nChannel 0: So for the free router, it's included when you select a six, twelve, or twenty four month contract. And there also, we have a first month free, which is your first month of service is free.\n\nChannel 1: Okay. So if I want to go for like, I have already have a router at my place.\n\nChannel 0: Mhmm.\n\nChannel 1: If I want to go for that and if I go for the, like, one month free and without the lock in contract and the 500 by 500. What\n\nChannel 0: You\n\nChannel 1: was\n\nChannel 0: mean you'll proceed if ever with no contract?\n\nChannel 1: Yeah. Yeah. On a\n\nChannel 0: Yeah.\n\nChannel 1: monthly basis.\n\nChannel 0: So, mhmm, so for the no contract, we have a connection fee, $45. And for the price of the plan, it will be the original price because the 15% discount is not applicable on no contract. So you'll be paying $89.95 per month if ever, and you'll be using your own router. For the router, we just make sure that the router is compatible with Uptick fiber upgrade connection. May I know the make and model of the router for us to check if ever?\n\nChannel 1: It's a new building. It was provided with the with, like, the new apartment. I can view the number. Give me a second.\n\nChannel 0: Mhmm. Okay. Sure. But\n\nChannel 1: It's\n\nChannel 0: is it a box mounted on your\n\nChannel 1: it is the it is a shoes. Do you want\n\nChannel 0: wall?\n\nChannel 1: the model?\n\nChannel 0: Yeah. The make and model. Asus.\n\nChannel 1: Yes. No. No. No. It says I'm I'm at the back of it, and it\n\nChannel 0: Okay.\n\nChannel 1: says wireless AX dual band Wi Fi six router.\n\nChannel 0: Sorry? Wireless a x\n\nChannel 1: Dual band\n\nChannel 0: dual band. Mhmm.\n\nChannel 1: Wi Fi six router. And\n\nChannel 0: Mhmm.\n\nChannel 1: model\n\nChannel 0: Mhmm.\n\nChannel 1: number\n\nChannel 0: Okay.\n\nChannel 1: r e\n\nChannel 0: How about the brand of it?\n\nChannel 1: ASUS.\n\nChannel 0: Asus?\n\nChannel 1: Yeah. It is.\n\nChannel 0: That's\n\nChannel 1: Yeah.\n\nChannel 0: it. Asus? There's no number besides it beside it?\n\nChannel 1: Model number is r t dash a x five\n\nChannel 0: A x five. Mhmm. That's it?\n\nChannel 1: yep. 88\n\nChannel 0: So\n\nChannel 1: 52.\n\nChannel 0: 52. Okay. So let me just repeat the router. It's ASUS r t a x five two wireless\n\nChannel 1: Yes. Yes.\n\nChannel 0: a x dual band Wi Fi six router.\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Is it okay if I put you on hold? Let me just check the compatibility of the router.\n\nChannel 1: Okay. No problem.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Yeah.\n\nChannel 0: Yes. Thank you for waiting. So after checking the router, it says here that it's compatible because it has a PPPoE authentication, which we'll be needing for setting up the router. But it's not still guaranteed because for some reason, we do experience it with other customer that we cannot configure the router manually because it's still connected with the previous provider or the router is locked.\n\nChannel 1: Oh,\n\nChannel 0: So it cannot be used with a new Internet service provider.\n\nChannel 1: alright.\n\nChannel 0: But\n\nChannel 1: No.\n\nChannel 0: if yeah. If ever that happen, you can just buy router outside store. We'll text you the or email you the compatible router, or you can purchase one from us.\n\nChannel 1: Mhmm. Alright.\n\nChannel 0: Mhmm.\n\nChannel 1: No problem. Let me\n\nChannel 0: Yeah.\n\nChannel 1: let me discuss the options, and I'll get back to you.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Thank\n\nChannel 0: Just\n\nChannel 1: you.\n\nChannel 0: give us a callback then\n\nChannel 1: Alright.\n\nChannel 0: if ever.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Welcome. Bye.\n\nChannel 1: By the\n\nChannel 0: Have\n\nChannel 1: way\n\nChannel 0: a great\n\nChannel 1: by\n\nChannel 0: day.\n\nChannel 1: the way, are you able to provide a better offer than what is already available on the website?\n\nChannel 0: Unfortunately, no. That's the only discount that we have as of the moment.\n\nChannel 1: Uh-huh. Okay. No problem. Alright. Thank you.\n\nBye.\n\nChannel 0: Yeah. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.23356321454048157},{"text":"Good afternoon.","start":2.3999999,"end":3.22,"sentiment":"positive","sentiment_score":0.48347851634025574},{"text":"This is Lorraine from Ertho tech support.","start":3.28,"end":6.02,"sentiment":"positive","sentiment_score":0.5087351160390037},{"text":"How can I assist you today?","start":6.56,"end":8.1,"sentiment":"positive","sentiment_score":0.4334674874941508}],"sentiment":"positive","sentiment_score":0.4601544365286827,"channel":0,"num_words":16,"start":1.92,"end":8.1},{"sentences":[{"text":"Hello.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":-0.0014403564855456352},{"text":"I have moved into a 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Supa.","start":26.375,"end":31.09,"sentiment":"neutral","sentiment_score":-0.32408438209030366}],"sentiment":"neutral","sentiment_score":-0.2902526379718135,"channel":1,"num_words":48,"start":11.92,"end":31.09},{"sentences":[{"text":"Okay.","start":32.79,"end":33.03,"sentiment":"neutral","sentiment_score":-0.039234891533851624},{"text":"I see.","start":33.03,"end":33.67,"sentiment":"neutral","sentiment_score":-0.01822990458458662},{"text":"May I have your full address, please, for us to check?","start":33.67,"end":36.25,"sentiment":"neutral","sentiment_score":0.02314425479959358}],"sentiment":"neutral","sentiment_score":0.01277800729232175,"channel":0,"num_words":14,"start":32.79,"end":36.25},{"sentences":[{"text":"Yeah.","start":36.67,"end":37.17,"sentiment":"neutral","sentiment_score":0.004580430220812559},{"text":"So it is 91 Forward Slash","start":37.47,"end":40.53,"sentiment":"neutral","sentiment_score":0.0024183067337920265}],"sentiment":"neutral","sentiment_score":0.002727181517652103,"channel":1,"num_words":7,"start":36.67,"end":40.53},{"sentences":[{"text":"Ninety one.","start":40.39,"end":41.37,"sentiment":"neutral","sentiment_score":0.004657002165913582}],"sentiment":"neutral","sentiment_score":0.004657002165913582,"channel":0,"num_words":2,"start":40.39,"end":41.37},{"sentences":[{"text":"50","start":40.989998,"end":41.355,"sentiment":"neutral","sentiment_score":-0.008276348002254963}],"sentiment":"neutral","sentiment_score":-0.008276348002254963,"channel":1,"num_words":1,"start":40.989998,"end":41.355},{"sentences":[{"text":"I'm sorry.","start":42.664997,"end":43.225,"sentiment":"neutral","sentiment_score":-0.01581332180649042},{"text":"91 Slash","start":43.225,"end":44.445,"sentiment":"neutral","sentiment_score":-0.0009081942262127995}],"sentiment":"neutral","sentiment_score":-0.00836075801635161,"channel":0,"num_words":4,"start":42.664997,"end":44.445},{"sentences":[{"text":"five fifty five","start":44.795,"end":45.934998,"sentiment":"neutral","sentiment_score":0.0017177971700827281}],"sentiment":"neutral","sentiment_score":0.0017177971700827281,"channel":1,"num_words":3,"start":44.795,"end":45.934998},{"sentences":[{"text":"55.","start":46.585,"end":47.405,"sentiment":"neutral","sentiment_score":0.0035170898772776127}],"sentiment":"neutral","sentiment_score":0.0035170898772776127,"channel":0,"num_words":1,"start":46.585,"end":47.405},{"sentences":[{"text":"Camillary Way.","start":48.475,"end":49.695,"sentiment":"neutral","sentiment_score":0.009013315197080374},{"text":"Do you want me to spell Camillary for you?","start":50.795,"end":53.055,"sentiment":"neutral","sentiment_score":0.006765673971838421}],"sentiment":"neutral","sentiment_score":0.007174336012791504,"channel":1,"num_words":11,"start":48.475,"end":53.055},{"sentences":[{"text":"Yes, please.","start":53.945,"end":54.69,"sentiment":"neutral","sentiment_score":0.015344495885074139}],"sentiment":"neutral","sentiment_score":0.015344495885074139,"channel":0,"num_words":2,"start":53.945,"end":54.69},{"sentences":[{"text":"C A M I L L E R I.","start":55.45,"end":59.23,"sentiment":"neutral","sentiment_score":0.004087920818063948}],"sentiment":"neutral","sentiment_score":0.004087920818063948,"channel":1,"num_words":9,"start":55.45,"end":59.23},{"sentences":[{"text":"Camilleri.","start":62.37,"end":62.87,"sentiment":"neutral","sentiment_score":0.012158449739217758},{"text":"Okay.","start":63.089996,"end":63.589996,"sentiment":"neutral","sentiment_score":0.018729183822870255},{"text":"Is it Gungalyn, A C T 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website?","start":705.15,"end":711.065,"sentiment":"neutral","sentiment_score":0.12123000414835082}],"sentiment":"neutral","sentiment_score":0.12123000414835082,"channel":1,"num_words":18,"start":705.15,"end":711.065},{"sentences":[{"text":"Unfortunately, no.","start":713.255,"end":714.795,"sentiment":"negative","sentiment_score":-0.42982321977615356},{"text":"That's the only discount that we have as of the moment.","start":714.935,"end":718.8129,"sentiment":"negative","sentiment_score":-0.4261534688147632}],"sentiment":"negative","sentiment_score":-0.4267180458857463,"channel":0,"num_words":13,"start":713.255,"end":718.8129},{"sentences":[{"text":"Uh-huh.","start":719.365,"end":719.845,"sentiment":"neutral","sentiment_score":-0.11046168953180312},{"text":"Okay.","start":719.845,"end":720.245,"sentiment":"neutral","sentiment_score":-0.04985644668340683},{"text":"No problem.","start":720.245,"end":720.985,"sentiment":"positive","sentiment_score":0.4272410124540329},{"text":"Alright.","start":721.045,"end":721.365,"sentiment":"positive","sentiment_score":0.4791160821914673},{"text":"Thank you.","start":721.365,"end":722.085,"sentiment":"positive","sentiment_score":0.7810551226139069}],"sentiment":"positive","sentiment_score":0.3907700308731624,"channel":1,"num_words":7,"start":719.365,"end":722.085},{"sentences":[{"text":"Bye.","start":722.085,"end":722.585,"sentiment":"positive","sentiment_score":0.4936926066875458}],"sentiment":"positive","sentiment_score":0.4936926066875458,"channel":1,"num_words":1,"start":722.085,"end":722.585},{"sentences":[{"text":"Yeah.","start":723.19293,"end":723.6729,"sentiment":"positive","sentiment_score":0.38289934396743774},{"text":"Bye.","start":723.6729,"end":724.1529,"sentiment":"positive","sentiment_score":0.35634100437164307},{"text":"Have a great day.","start":724.1529,"end":725.2129,"sentiment":"positive","sentiment_score":0.5264396946877241}],"sentiment":"positive","sentiment_score":0.47416652118166286,"channel":0,"num_words":6,"start":723.19293,"end":725.2129}]},"summary":{"result":"success","short":"The customer called Er Tan from Ertho tech support because their address on the Airtel website is showing as invalid. The representative checked the customer's address and found that the address is available under Supa Network, but the customer's website is not loading properly. The representative provided a solution to the customer and informed them that they can purchase a new router from the store or purchase one directly from the representative."},"intents":{"segments":[{"text":"So upon checking, the address is under Supa Network. Are you having issue with our website? Are you trying to sign up?","start_word":169,"end_word":190,"intents":[{"intent":"Clarify website issue","confidence_score":0.0003168166}]},{"text":"We can provide super fast Yeah.","start_word":385,"end_word":390,"intents":[{"intent":"Provide internet access","confidence_score":0.0009346545}]},{"text":"For the router, we just make sure that the router is compatible with Uptick fiber upgrade connection.","start_word":688,"end_word":704,"intents":[{"intent":"Check router compatibility","confidence_score":0.05028237}]},{"text":"Let me just check the compatibility of the router. Okay.","start_word":901,"end_word":910,"intents":[{"intent":"Check router compatibility","confidence_score":0.342248}]},{"text":"let me discuss the options, and I'll get back to you. Okay.","start_word":1038,"end_word":1049,"intents":[{"intent":"Discuss router options","confidence_score":0.1426028}]},{"text":"Unfortunately, no.","start_word":1093,"end_word":1094,"intents":[{"intent":"Provide better offer","confidence_score":0.3588235}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.23356321454048157},{"text":"Good afternoon. This is Lorraine from Ertho tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.46440955996513367},{"text":"Hello. I have moved into a Yes. new building, and I have just paid the n NDAC.","start_word":16,"end_word":32,"sentiment":"neutral","sentiment_score":-0.03385547548532486},{"text":"But when I look up my address on the Airtel website, it's saying that that I cannot go for the NBN.","start_word":33,"end_word":53,"sentiment":"negative","sentiment_score":-0.3574863374233246},{"text":"Like, I have to go for the NBN option, something like that that is not associated with Supa. Okay. I see. May I have your full address, please, for us to check? Yeah. So it is 91 Forward Slash Ninety one. 50 I'm sorry. 91 Slash five fifty five 55. Camillary Way. Do you want me to spell Camillary for you? Yes, please. C A M I L L E R I. Camilleri. Okay. Is it Gungalyn, A C T 2912? Yes. Is it Olayah, Gongaline Unit? 9155 Camilleri. Okay. Is it okay if I put you Yes. on hold? Let me Yeah. just No. check the No address problem. again then. Hello? Yep. Yes. So upon checking, the address is under Supa Network. Are you having issue with our website? Are you trying to sign up? Yes. But when I looked up my website, Mhmm. like, when I when I searched my what do you call it? The address on the Airtel website, it is saying that I I'll read you the exact message. Just give me one minute, please. Sure.","start_word":54,"end_word":235,"sentiment":"neutral","sentiment_score":-0.06036900728940964},{"text":"The side is not loading properly.","start_word":236,"end_word":241,"sentiment":"negative","sentiment_score":-0.3889354169368744},{"text":"Just give me a minute. Yeah. No worries. Because I've made a hotspot with the same phone that I'm calling from.","start_word":242,"end_word":262,"sentiment":"neutral","sentiment_score":-0.2312581092119217},{"text":"So not loading the website properly.","start_word":263,"end_word":268,"sentiment":"negative","sentiment_score":-0.39172834157943726},{"text":"We just have to wait a while. Meanwhile, can you please tell me oh, yeah. So I'm here. When I'm when I look up my address, 91 Forward Slash 55 Amelier Way, firstly, it says address not found.","start_word":269,"end_word":306,"sentiment":"neutral","sentiment_score":-0.08664839155972004},{"text":"It's not coming up for me.","start_word":307,"end_word":312,"sentiment":"negative","sentiment_score":-0.3964610099792481},{"text":"Mhmm. Okay.","start_word":313,"end_word":314,"sentiment":"neutral","sentiment_score":-0.055888742208480835},{"text":"I think we're just having issues with our website. I think there's some system maintenance.","start_word":315,"end_word":329,"sentiment":"negative","sentiment_score":-0.34818559885025024},{"text":"That's why. But I can assure you that on our end, it's available under Supa Network. So, yeah, if you're trying to sign up, you can proceed Address with has it. just come up. The address has just come up. Upon checking it, it says super network Internet is not currently available at your address. We can provide super fast Yeah. and and Internet instead. Yeah. But the website is saying incorrect information. Because Okay. upon checking, yeah, on their end on the super portal, the address is available. So, yeah, you can proceed with signing up for a service with us. Okay. No problem. Mhmm. Can you please Yeah. give Just me a mhmm. like, Sorry? the okay. Can you please give me a deal on the 500 by 500 Actually, for package? our super family five or boost 500 over 500 MBPS, it depends on the contract that you'll be choosing. If you choose six, twelve, or twenty four month contract, we have six months this 15% discount for the first six months. So as of the moment, that's your only promo. And you'll be having a free router also. Okay. So the free voucher would be delivered to me without any charges? So for the free router, it's included when you select a six, twelve, or twenty four month contract. And there also, we have a first month free, which is your first month of service is free. Okay. So if I want to go for like, I have already have a router at my place. Mhmm. If I want to go for that and if I go for the, like, one month free and without the lock in contract and the 500 by 500. What You was mean you'll proceed if ever with no contract? Yeah. Yeah. On a Yeah. monthly basis. So, mhmm, so for the no contract, we have a connection fee, $45. And for the price of the plan, it will be the original price because the 15% discount is not applicable on no contract. So you'll be paying $89.95 per month if ever, and you'll be using your own router. For the router, we just make sure that the router is compatible with Uptick fiber upgrade connection. May I know the make and model of the router for us to check if ever? It's a new building. It was provided with the with, like, the new apartment. I can view the number. Give me a second. Mhmm. Okay. Sure. But It's is it a box mounted on your it is the it is a shoes. Do you want wall? the model? Yeah. The make and model. Asus. Yes. No. No. No. It says I'm I'm at the back of it, and it Okay. says wireless AX dual band Wi Fi six router. Sorry? Wireless a x Dual band dual band. Mhmm. Wi Fi six router. And Mhmm. model Mhmm. number Okay. r e How about the brand of it? ASUS. Asus? Yeah. It is. That's Yeah. it. Asus? There's no number besides it beside it? Model number is r t dash a x five A x five. Mhmm. That's it? yep. 88 So 52. 52. Okay. So let me just repeat the router. It's ASUS r t a x five two wireless Yes. Yes. a x dual band Wi Fi six router. Yes. Yeah. Is it okay if I put you on hold? Let me just check the compatibility of the router. Okay. No problem. Okay. Hang on. Hello? Yeah. Yes.","start_word":330,"end_word":918,"sentiment":"neutral","sentiment_score":0.08842255457198478},{"text":"Thank you for waiting.","start_word":919,"end_word":922,"sentiment":"positive","sentiment_score":0.3953056037425995},{"text":"So after checking the router, it says here that it's compatible because it has a PPPoE authentication, which we'll be needing for setting up the router. But it's not still guaranteed because for some reason, we do experience it with other customer that we cannot configure the router manually because it's still connected with the previous provider or the router is locked. Oh, So it cannot be used with a new Internet service provider. alright. But No. if yeah. If ever that happen, you can just buy router outside store. We'll text you the or email you the compatible router, or you can purchase one from us. Mhmm. Alright. Mhmm. No problem. Let me Yeah. let me discuss the options, and I'll get back to you. Okay. Sure. Thank Just you. give us a callback then Alright. if ever. Thank you. Bye. Welcome. Bye. By the Have way a great by day. the way, are you able to provide a better offer than what is already available on the website?","start_word":923,"end_word":1092,"sentiment":"neutral","sentiment_score":0.009030339308083056},{"text":"Unfortunately, no. That's the only discount that we have as of the moment.","start_word":1093,"end_word":1105,"sentiment":"negative","sentiment_score":-0.43260112404823303},{"text":"Uh-huh. Okay.","start_word":1106,"end_word":1107,"sentiment":"neutral","sentiment_score":-0.09904005378484726},{"text":"No problem. Alright. Thank you. Bye. Yeah. Bye. Have a great day.","start_word":1108,"end_word":1119,"sentiment":"positive","sentiment_score":0.5487195253372192}],"average":{"sentiment":"neutral","sentiment_score":0.021435640296157524}}}}