{"metadata":{"transaction_key":"deprecated","request_id":"019d7091-c0ed-70b0-82d1-5aa23128b8ed","sha256":"bc579fb992b0885e8bd12ea3206dc94d02467c3537c672d0d14433dd7b83058f","created":"2026-04-09T04:48:15.933Z","duration":47.231937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":65,"output_tokens":65},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":65,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Larissa, Oakview Financial.","confidence":0.86527675,"words":[{"word":"larissa","start":7.3599997,"end":7.8599997,"confidence":0.7527151,"punctuated_word":"Larissa,","sentiment":"neutral","sentiment_score":0.05860207974910736},{"word":"oakview","start":7.9199996,"end":8.4,"confidence":0.86527675,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.13366597890853882},{"word":"financial","start":8.4,"end":8.9,"confidence":0.9921874,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.11299183964729308}],"paragraphs":{"transcript":"\nLarissa, Oakview Financial.","paragraphs":[{"sentences":[{"text":"Larissa, Oakview Financial.","start":7.3599997,"end":8.9,"sentiment":"neutral","sentiment_score":0.10175329943497975}],"sentiment":"neutral","sentiment_score":0.10175329943497975,"num_words":3,"start":7.3599997,"end":8.9}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":0.999913,"words":[{"word":"hi","start":0.24,"end":0.56,"confidence":0.9984962,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.053267959505319595},{"word":"if","start":0.56,"end":0.88,"confidence":0.99962175,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.035128530114889145},{"word":"you","start":0.88,"end":1.04,"confidence":0.9999654,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0199607964605093},{"word":"record","start":1.04,"end":1.4399999,"confidence":0.99760383,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.01437249407172203},{"word":"your","start":1.4399999,"end":1.5999999,"confidence":0.99989736,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.021174052730202675},{"word":"name","start":1.5999999,"end":1.8399999,"confidence":0.9999876,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.02606966346502304},{"word":"and","start":1.8399999,"end":2.0,"confidence":0.99937767,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.027648847550153732},{"word":"reason","start":2.0,"end":2.32,"confidence":0.9997105,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.031924955546855927},{"word":"for","start":2.32,"end":2.56,"confidence":0.99931467,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.027296599000692368},{"word":"calling","start":2.56,"end":3.06,"confidence":0.9989804,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.0328536257147789},{"word":"i'll","start":3.1999998,"end":3.4399998,"confidence":0.99994487,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04623261094093323},{"word":"see","start":3.4399998,"end":3.6,"confidence":0.9999064,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.04688584059476853},{"word":"if","start":3.6,"end":3.84,"confidence":0.99991477,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03559038043022156},{"word":"this","start":3.84,"end":4.0,"confidence":0.9999205,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02328806184232235},{"word":"person","start":4.0,"end":4.3199997,"confidence":0.9999373,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.03456030786037445},{"word":"is","start":4.3199997,"end":4.48,"confidence":0.99994993,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02728874981403351},{"word":"available","start":4.48,"end":4.98,"confidence":0.9997848,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.03912223130464554},{"word":"thanks","start":14.559999,"end":15.045,"confidence":0.9978825,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5797516703605652},{"word":"please","start":15.285,"end":15.525,"confidence":0.99996746,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.026911690831184387},{"word":"stay","start":15.525,"end":15.765,"confidence":0.99998283,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.021533742547035217},{"word":"on","start":15.765,"end":16.005,"confidence":0.99995947,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09363886713981628},{"word":"the","start":16.005,"end":16.085,"confidence":0.999913,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19028690457344055},{"word":"line","start":16.085,"end":16.585,"confidence":0.9999202,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.1747841238975525},{"word":"i'm","start":38.02,"end":38.26,"confidence":0.9985186,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3539257049560547},{"word":"sorry","start":38.26,"end":38.76,"confidence":0.99446046,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.38545915484428406},{"word":"this","start":38.82,"end":39.059998,"confidence":0.99984884,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6293359994888306},{"word":"person","start":39.059998,"end":39.46,"confidence":0.9999733,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5552915930747986},{"word":"is","start":39.46,"end":39.62,"confidence":0.99997926,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5279842615127563},{"word":"not","start":39.62,"end":39.78,"confidence":0.99998605,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5033600330352783},{"word":"available","start":39.78,"end":40.28,"confidence":0.9998822,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4778785705566406},{"word":"if","start":40.42,"end":40.66,"confidence":0.9997557,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2850196659564972},{"word":"you","start":40.66,"end":40.739998,"confidence":0.99996686,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1616981029510498},{"word":"would","start":40.739998,"end":40.9,"confidence":0.5254556,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.17083796858787537},{"word":"like","start":40.9,"end":41.059998,"confidence":0.9999769,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.16125968098640442},{"word":"to","start":41.059998,"end":41.22,"confidence":0.9998061,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19660939276218417},{"word":"leave","start":41.22,"end":41.379997,"confidence":0.99999356,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2239323258399963},{"word":"an","start":41.379997,"end":41.54,"confidence":0.99995303,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.20864103734493256},{"word":"additional","start":41.54,"end":41.94,"confidence":0.9999877,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.21974468231201172},{"word":"message","start":41.94,"end":42.44,"confidence":0.9997372,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.2532287836074829},{"word":"please","start":42.66694,"end":42.720272,"confidence":0.9999659,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.21571244299411776},{"word":"reply","start":42.720272,"end":42.773605,"confidence":0.99965,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.2805156409740448},{"word":"after","start":42.773605,"end":42.82694,"confidence":0.9998253,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.1461559534072876},{"word":"the","start":42.82694,"end":42.90694,"confidence":0.9999219,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17681841552257538},{"word":"tone","start":42.90694,"end":43.40694,"confidence":0.98853254,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.11921176314353944}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"neutral","sentiment_score":0.053267959505319595},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.56,"end":4.98,"sentiment":"neutral","sentiment_score":0.030587359215132892},{"text":"Thanks.","start":14.559999,"end":15.045,"sentiment":"positive","sentiment_score":0.5797516703605652},{"text":"Please stay on the line.","start":15.285,"end":16.585,"sentiment":"neutral","sentiment_score":0.10143106579780578},{"text":"I'm sorry.","start":38.02,"end":38.76,"sentiment":"negative","sentiment_score":-0.3696924299001694}],"sentiment":"neutral","sentiment_score":0.03560751385986805,"num_words":25,"start":0.24,"end":38.76},{"sentences":[{"text":"This person is not available.","start":38.82,"end":40.28,"sentiment":"negative","sentiment_score":-0.5387700915336608},{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.42,"end":43.40694,"sentiment":"neutral","sentiment_score":-0.2013847040278571}],"sentiment":"neutral","sentiment_score":-0.2901703323188581,"num_words":19,"start":38.82,"end":43.40694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Larissa, Oakview Financial.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"neutral","sentiment_score":0.053267959505319595},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.56,"end":4.98,"sentiment":"neutral","sentiment_score":0.030587359215132892}],"sentiment":"neutral","sentiment_score":0.03192151217337917,"channel":1,"num_words":17,"start":0.24,"end":4.98},{"sentences":[{"text":"Larissa, Oakview Financial.","start":7.3599997,"end":8.9,"sentiment":"neutral","sentiment_score":0.10175329943497975}],"sentiment":"neutral","sentiment_score":0.10175329943497975,"channel":0,"num_words":3,"start":7.3599997,"end":8.9},{"sentences":[{"text":"Thanks.","start":14.559999,"end":15.045,"sentiment":"positive","sentiment_score":0.5797516703605652},{"text":"Please stay on the line.","start":15.285,"end":16.585,"sentiment":"neutral","sentiment_score":0.10143106579780578},{"text":"I'm sorry.","start":38.02,"end":38.76,"sentiment":"negative","sentiment_score":-0.3696924299001694},{"text":"This person is not available.","start":38.82,"end":40.28,"sentiment":"negative","sentiment_score":-0.5387700915336608},{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.42,"end":43.40694,"sentiment":"neutral","sentiment_score":-0.2013847040278571}],"sentiment":"neutral","sentiment_score":-0.19132274720403883,"channel":1,"num_words":27,"start":14.559999,"end":43.40694}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Larissa, Oakview Financial. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone."},"intents":{"segments":[{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":33,"end_word":46,"intents":[{"intent":"Record name","confidence_score":0.098380335},{"intent":"Return call","confidence_score":0.00071279926},{"intent":"Leave message","confidence_score":0.80863905}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Larissa, Oakview Financial.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.04883623495697975},{"text":"Thanks.","start_word":20,"end_word":20,"sentiment":"positive","sentiment_score":0.5797516703605652},{"text":"Please stay on the line.","start_word":21,"end_word":25,"sentiment":"neutral","sentiment_score":0.11365658044815063},{"text":"I'm sorry. This person is not available.","start_word":26,"end_word":32,"sentiment":"negative","sentiment_score":-0.4549476504325866},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":33,"end_word":46,"sentiment":"neutral","sentiment_score":-0.20626366138458252}],"average":{"sentiment":"neutral","sentiment_score":-0.07689405588003305}}}}