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Hi, mate. I've got an Airtel SIM card from India that I'm trying to access here in Australia. So what Airtel services is Australia? Yeah.\n\nWhat services are these? But is this the same SL India or different company? Okay. You don't agree, man. Start using a better name.\n\nThat's not affiliated with India. You don't?","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.96,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.14027389883995056},{"text":"Hi, mate.","start":3.1999998,"end":3.84,"sentiment":"neutral","sentiment_score":0.11819398403167725},{"text":"I've got an Airtel SIM card from India that I'm trying to access here in Australia.","start":3.84,"end":8.98,"sentiment":"neutral","sentiment_score":0.026942817610688508},{"text":"So what Airtel services is Australia?","start":22.285,"end":25.425,"sentiment":"neutral","sentiment_score":-0.028428321549048025},{"text":"Yeah.","start":27.805,"end":28.125,"sentiment":"neutral","sentiment_score":0.00017459504306316376}],"sentiment":"neutral","sentiment_score":0.024513523631657545,"num_words":26,"start":2.96,"end":28.125},{"sentences":[{"text":"What services are these?","start":28.125,"end":29.61,"sentiment":"neutral","sentiment_score":-0.006340534891933203},{"text":"But is this the same SL India or different company?","start":36.81,"end":39.93,"sentiment":"neutral","sentiment_score":-0.09062875285744668},{"text":"Okay.","start":39.93,"end":40.43,"sentiment":"neutral","sentiment_score":-0.10718409717082976},{"text":"You don't agree, man.","start":42.09,"end":43.532875,"sentiment":"neutral","sentiment_score":-0.2121497541666031},{"text":"Start using a better name.","start":43.672874,"end":44.952873,"sentiment":"neutral","sentiment_score":-0.2134632647037506}],"sentiment":"neutral","sentiment_score":-0.12311454606242478,"num_words":24,"start":28.125,"end":44.952873},{"sentences":[{"text":"That's not affiliated with India.","start":44.952873,"end":46.792873,"sentiment":"negative","sentiment_score":-0.40807623267173765},{"text":"You don't?","start":46.792873,"end":47.532875,"sentiment":"neutral","sentiment_score":-0.3039243444800377}],"sentiment":"negative","sentiment_score":-0.37831855033125195,"num_words":7,"start":44.952873,"end":47.532875}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon.\n\nChannel 1: Yeah. Hi, mate. I've got\n\nChannel 0: Airtel.\n\nChannel 1: an Airtel SIM card from India that I'm trying to access\n\nChannel 0: Yeah.\n\nChannel 1: here in\n\nChannel 0: I'm\n\nChannel 1: Australia.\n\nChannel 0: gonna stop you there. Sorry. I don't I don't mean to be rude, but we have nothing to do with Airtel India, unfortunately. And if we did, we still couldn't help you because in Australia, there's a different network here. So you need to ring up Indoor Direct to get that resolved.\n\nChannel 1: So what Airtel services is Australia?\n\nChannel 0: Correct. Australia.\n\nChannel 1: Yeah. What services are these?\n\nChannel 0: Well, we've we got Internet, mobile SIM card, travel SIM cards, all that stuff. Nothing to do with they're telling you about.\n\nChannel 1: But is this the same SL India or different\n\nChannel 0: No.\n\nChannel 1: company?\n\nChannel 0: Nothing\n\nChannel 1: Okay.\n\nChannel 0: to do with Airtel India. Different\n\nChannel 1: You\n\nChannel 0: company.\n\nChannel 1: don't agree, man. Start using\n\nChannel 0: But\n\nChannel 1: a\n\nChannel 0: I'm\n\nChannel 1: better\n\nChannel 0: trying\n\nChannel 1: name.\n\nChannel 0: to explain\n\nChannel 1: That's\n\nChannel 0: to\n\nChannel 1: not\n\nChannel 0: you. You don't\n\nChannel 1: affiliated\n\nChannel 0: wanna hear me,\n\nChannel 1: with\n\nChannel 0: man.\n\nChannel 1: India. You don't?","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.16,"end":0.74,"sentiment":"neutral","sentiment_score":0.2802758514881134}],"sentiment":"neutral","sentiment_score":0.2802758514881134,"channel":0,"num_words":2,"start":0.16,"end":0.74},{"sentences":[{"text":"Yeah.","start":2.96,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.14027389883995056},{"text":"Hi, mate.","start":3.1999998,"end":3.84,"sentiment":"neutral","sentiment_score":0.11819398403167725},{"text":"I've got","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.04999508149921894}],"sentiment":"neutral","sentiment_score":0.09533040598034859,"channel":1,"num_words":5,"start":2.96,"end":4.3199997},{"sentences":[{"text":"Airtel.","start":4.16,"end":4.66,"sentiment":"neutral","sentiment_score":0.04662457853555679}],"sentiment":"neutral","sentiment_score":0.04662457853555679,"channel":0,"num_words":1,"start":4.16,"end":4.66},{"sentences":[{"text":"an Airtel SIM card from India 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me,","start":45.712936,"end":46.272938,"sentiment":"negative","sentiment_score":-0.5358302791913351}],"sentiment":"negative","sentiment_score":-0.5358302791913351,"channel":0,"num_words":3,"start":45.712936,"end":46.272938},{"sentences":[{"text":"with","start":46.152874,"end":46.39287,"sentiment":"negative","sentiment_score":-0.534794807434082}],"sentiment":"negative","sentiment_score":-0.534794807434082,"channel":1,"num_words":1,"start":46.152874,"end":46.39287},{"sentences":[{"text":"man.","start":46.272938,"end":46.772938,"sentiment":"negative","sentiment_score":-0.45435285568237305}],"sentiment":"negative","sentiment_score":-0.45435285568237305,"channel":0,"num_words":1,"start":46.272938,"end":46.772938},{"sentences":[{"text":"India.","start":46.39287,"end":46.792873,"sentiment":"neutral","sentiment_score":-0.2473209798336029},{"text":"You don't?","start":46.792873,"end":47.532875,"sentiment":"neutral","sentiment_score":-0.3039243444800377}],"sentiment":"neutral","sentiment_score":-0.28505655626455945,"channel":1,"num_words":3,"start":46.39287,"end":47.532875}]},"summary":{"result":"success","short":"The customer is trying to access an Airtel SIM card in Australia but is having trouble. The agent explains that there is a different network in Australia and the customer needs to call Indoor Direct to resolve the issue. The agent also clarifies that the customer is trying to use a different SL for Airtel services in India."},"intents":{"segments":[{"text":"I've got Airtel. an Airtel SIM card from India that I'm trying to access Yeah.","start_word":5,"end_word":19,"intents":[{"intent":"Access airtel sim card","confidence_score":0.5779181},{"intent":"Provide airtel services","confidence_score":0.0043596723}]},{"text":"I don't I don't mean to be rude, but we have nothing to do with Airtel India, unfortunately. And if we did, we still couldn't help you because in Australia, there's a different network here. So you need to ring up Indoor Direct to get that resolved.","start_word":29,"end_word":75,"intents":[{"intent":"Resolve issue","confidence_score":0.12827566}]},{"text":"But is this the same SL India or different No. company? Nothing Okay.","start_word":111,"end_word":123,"intents":[{"intent":"Clarify company affiliation","confidence_score":0.014974345}]},{"text":"You don't affiliated wanna hear me, with man. India. You don't?","start_word":149,"end_word":159,"intents":[{"intent":"Confirm affiliation","confidence_score":0.0055226376}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Yeah. Hi, mate. I've got Airtel. an Airtel SIM card from India that I'm trying to access Yeah. here in I'm Australia. gonna stop you there. Sorry.","start_word":0,"end_word":28,"sentiment":"neutral","sentiment_score":0.033205725252628326},{"text":"I don't I don't mean to be rude, but we have nothing to do with Airtel India, unfortunately. And if we did, we still couldn't help you because in Australia, there's a different network here.","start_word":29,"end_word":63,"sentiment":"negative","sentiment_score":-0.34686750173568726},{"text":"So you need to ring up Indoor Direct to get that resolved. So what Airtel services is Australia? Correct. Australia. Yeah. What services are these? Well, we've we got Internet, mobile SIM card, travel SIM cards, all that stuff. Nothing to do with they're telling you about. But is this the same SL India or different No. company? Nothing Okay. to do with Airtel India. Different You company. don't agree, man. Start using But a I'm better trying name.","start_word":64,"end_word":142,"sentiment":"neutral","sentiment_score":-0.12492623925209044},{"text":"to explain That's to not you. You don't affiliated wanna hear me, with man.","start_word":143,"end_word":156,"sentiment":"negative","sentiment_score":-0.43648433685302734},{"text":"India. You don't?","start_word":157,"end_word":159,"sentiment":"neutral","sentiment_score":-0.28111532330513}],"average":{"sentiment":"neutral","sentiment_score":-0.17429639887512963}}}}