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So you're still having issue with the IP location? Mhmm. Mhmm. Okay. I see. Am I speaking with Elise Phillips? Yes. So we were advised that the Gail IP location has now been resolved. So what we need to do on your end is to reboot all the your devices that's still receiving the incorrect IP. Like, for example, on Netflix, we you have to, like, log out to all the devices that is Netflix is currently logged in in for it to detect the new update. Mhmm. Mhmm. Mhmm. Mhmm. Okay. So have you tried to your phone if the issue is is also happening on your phone or only okay. So it's just on your computer? Mhmm. Mhmm. Okay. I see. Is it okay if I put you on hold? Let me just check the network on their end. Okay. Hang on. Hello, Elise? Yes. So we did the reboot on our end at the service address at your service address. So is it okay if you do a full power cycle on the router? This often clears out any lingering connectivity issues. So I want you to do to please unplug the router and the NTT box. Turn off also the box on the wall and the router. Keep it unplugged for twenty minutes. And after that, plug it back in and check your Internet connection. Yeah. So I'll yeah. So I'll know the step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed. Yeah. So yeah. So so just to confirm again, you're just having issue with the speed, but the IP location is all good already? Mhmm. Okay. But we're advised that this has now been resolved. So I'm going to send you an instruction also on what you can do on your end regarding the Gayo IP for you to detect the correct IP address, like how your device has been working before before the issue. Alright. Okay. Thank you. Bye for now. 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paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nYou mean Australian content based? You still cannot receive that one? So you're still having issue with the IP location? Mhmm. Mhmm.\n\nOkay. I see. Am I speaking with Elise Phillips? Yes. So we were advised that the Gail IP location has now been resolved.\n\nSo what we need to do on your end is to reboot all the your devices that's still receiving the incorrect IP. Like, for example, on Netflix, we you have to, like, log out to all the devices that is Netflix is currently logged in in for it to detect the new update. Mhmm. Mhmm. Mhmm.\n\nMhmm. Okay. So have you tried to your phone if the issue is is also happening on your phone or only okay. So it's just on your computer? Mhmm.\n\nMhmm. Okay. I see. Is it okay if I put you on hold? Let me just check the network on their end.\n\nOkay. Hang on. Hello, Elise? Yes. So we did the reboot on our end at the service address at your service address.\n\nSo is it okay if you do a full power cycle on the router? This often clears out any lingering connectivity issues. So I want you to do to please unplug the router and the NTT box. Turn off also the box on the wall and the router. Keep it unplugged for twenty minutes.\n\nAnd after that, plug it back in and check your Internet connection. Yeah. So I'll yeah. So I'll know the step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed.\n\nYeah. So yeah. So so just to confirm again, you're just having issue with the speed, but the IP location is all good already? Mhmm. Okay.\n\nBut we're advised that this has now been resolved. So I'm going to send you an instruction also on what you can do on your end regarding the Gayo IP for you to detect the correct IP address, like how your device has been working before before the issue. Alright. Okay. Thank you.\n\nBye for now. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":0.1233690083026886},{"text":"Good afternoon.","start":2.08,"end":2.8,"sentiment":"neutral","sentiment_score":0.32145266234874725},{"text":"This is Maureen from Airtel tech support.","start":2.8,"end":5.38,"sentiment":"neutral","sentiment_score":0.2760739688362394},{"text":"How can I assist you today?","start":5.44,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.2919692595799764},{"text":"Mhmm.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":-0.005394375883042812}],"sentiment":"neutral","sentiment_score":0.2614831350853338,"num_words":17,"start":1.68,"end":9.86},{"sentences":[{"text":"You mean Australian content based?","start":32.38,"end":35.26,"sentiment":"neutral","sentiment_score":-0.11600256264209748},{"text":"You still cannot receive that one?","start":35.26,"end":37.6,"sentiment":"neutral","sentiment_score":-0.193681621303161},{"text":"So you're still having issue with the IP location?","start":37.835003,"end":41.375,"sentiment":"neutral","sentiment_score":-0.13553732633590698},{"text":"Mhmm.","start":43.915,"end":44.415,"sentiment":"neutral","sentiment_score":-0.09169717133045197},{"text":"Mhmm.","start":54.82,"end":55.32,"sentiment":"neutral","sentiment_score":-0.26658469438552856}],"sentiment":"neutral","sentiment_score":-0.1509191065349362,"num_words":22,"start":32.38,"end":55.32},{"sentences":[{"text":"Okay.","start":66.325,"end":66.725,"sentiment":"neutral","sentiment_score":-0.0219513401389122},{"text":"I see.","start":66.725,"end":67.465,"sentiment":"neutral","sentiment_score":-0.01416850183159113},{"text":"Am I speaking with Elise Phillips?","start":68.005,"end":70.025,"sentiment":"neutral","sentiment_score":0.004376560760041078},{"text":"Yes.","start":72.165,"end":72.485,"sentiment":"neutral","sentiment_score":0.051256243139505386},{"text":"So we were advised that the Gail IP location has now been resolved.","start":72.485,"end":77.545,"sentiment":"neutral","sentiment_score":0.032073537031045325}],"sentiment":"neutral","sentiment_score":0.01931231501309768,"num_words":23,"start":66.325,"end":77.545},{"sentences":[{"text":"So what we need to do on your end is to reboot all the your devices that's still receiving the incorrect IP.","start":78.18,"end":88.36,"sentiment":"neutral","sentiment_score":-0.1077114733105356},{"text":"Like, for example, on Netflix, we you have to, like, log out to all the devices that is Netflix is currently logged in in for it to detect the new update.","start":88.98,"end":103.135,"sentiment":"neutral","sentiment_score":-0.09065899000533166},{"text":"Mhmm.","start":105.035,"end":105.42,"sentiment":"neutral","sentiment_score":0.010750198736786842},{"text":"Mhmm.","start":118.14,"end":118.64,"sentiment":"neutral","sentiment_score":-0.014845570549368858},{"text":"Mhmm.","start":129.805,"end":129.885,"sentiment":"neutral","sentiment_score":-0.021056415513157845}],"sentiment":"neutral","sentiment_score":-0.09295058732719294,"num_words":56,"start":78.18,"end":129.885},{"sentences":[{"text":"Mhmm.","start":129.885,"end":129.965,"sentiment":"neutral","sentiment_score":-0.015419090166687964},{"text":"Okay.","start":129.965,"end":130.465,"sentiment":"neutral","sentiment_score":-0.01622844859957695},{"text":"So have you tried to your phone if the issue is is also happening on your phone or only okay.","start":130.685,"end":147.2,"sentiment":"neutral","sentiment_score":-0.07834492698311805},{"text":"So it's just on your computer?","start":147.2,"end":149.62,"sentiment":"neutral","sentiment_score":-0.0045521507660547895},{"text":"Mhmm.","start":156.605,"end":157.105,"sentiment":"neutral","sentiment_score":-0.008011912927031517}],"sentiment":"neutral","sentiment_score":-0.05634037572248229,"num_words":29,"start":129.885,"end":157.105},{"sentences":[{"text":"Mhmm.","start":164.1,"end":164.6,"sentiment":"neutral","sentiment_score":-0.01537390984594822},{"text":"Okay.","start":171.22,"end":171.54001,"sentiment":"neutral","sentiment_score":0.01730102300643921},{"text":"I see.","start":171.54001,"end":172.20001,"sentiment":"neutral","sentiment_score":0.01790397334843874},{"text":"Is it okay if I put you on hold?","start":172.5,"end":174.02,"sentiment":"neutral","sentiment_score":0.022992151065005198},{"text":"Let me just check the network on their end.","start":174.02,"end":177.97499,"sentiment":"neutral","sentiment_score":0.04455373094727596}],"sentiment":"neutral","sentiment_score":0.02934763627126813,"num_words":22,"start":164.1,"end":177.97499},{"sentences":[{"text":"Okay.","start":177.97499,"end":178.215,"sentiment":"neutral","sentiment_score":0.06215749680995941},{"text":"Hang on.","start":178.215,"end":178.955,"sentiment":"neutral","sentiment_score":0.03389082849025726},{"text":"Hello, Elise?","start":243.61,"end":245.23001,"sentiment":"neutral","sentiment_score":0.04862311854958534},{"text":"Yes.","start":246.89,"end":247.13,"sentiment":"neutral","sentiment_score":0.08469860255718231},{"text":"So we did the reboot on our end at the service address at your service address.","start":247.13,"end":256.03,"sentiment":"neutral","sentiment_score":0.04650218319147825}],"sentiment":"neutral","sentiment_score":0.04799631475047632,"num_words":22,"start":177.97499,"end":256.03},{"sentences":[{"text":"So is it okay if you do a full power cycle on the router?","start":256.355,"end":259.73502,"sentiment":"neutral","sentiment_score":0.08599418295281273},{"text":"This often clears out any lingering connectivity issues.","start":260.195,"end":264.055,"sentiment":"neutral","sentiment_score":0.03402385860681534},{"text":"So I want you to do to please unplug the router and the NTT box.","start":264.595,"end":270.80002,"sentiment":"neutral","sentiment_score":0.021619076964755853},{"text":"Turn off also the box on the wall and the router.","start":271.18,"end":275.36002,"sentiment":"neutral","sentiment_score":-0.007818719033490528},{"text":"Keep it unplugged for twenty minutes.","start":275.9,"end":278.32,"sentiment":"neutral","sentiment_score":-0.011308161231378714}],"sentiment":"neutral","sentiment_score":0.03049149459089946,"num_words":54,"start":256.355,"end":278.32},{"sentences":[{"text":"And after that, plug it back in and check your Internet connection.","start":278.78,"end":282.16,"sentiment":"neutral","sentiment_score":0.00533617683686316},{"text":"Yeah.","start":285.145,"end":285.645,"sentiment":"neutral","sentiment_score":0.19617533683776855},{"text":"So I'll yeah.","start":285.945,"end":286.905,"sentiment":"neutral","sentiment_score":0.12769201894601187},{"text":"So I'll know the step in your account.","start":286.905,"end":288.665,"sentiment":"neutral","sentiment_score":0.07296056486666203},{"text":"And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed.","start":288.665,"end":298.525,"sentiment":"neutral","sentiment_score":-0.02579798532480543}],"sentiment":"neutral","sentiment_score":0.006590114367243491,"num_words":57,"start":278.78,"end":298.525},{"sentences":[{"text":"Yeah.","start":300.24002,"end":300.72,"sentiment":"neutral","sentiment_score":0.12970955669879913},{"text":"So yeah.","start":300.72,"end":301.6,"sentiment":"neutral","sentiment_score":0.071162274107337},{"text":"So so just to confirm again, you're just having issue with the speed, but the IP location is all good already?","start":301.6,"end":310.34,"sentiment":"neutral","sentiment_score":0.007280747672276837},{"text":"Mhmm.","start":319.315,"end":319.815,"sentiment":"neutral","sentiment_score":0.009628726169466972},{"text":"Okay.","start":321.715,"end":322.115,"sentiment":"neutral","sentiment_score":0.026054302230477333}],"sentiment":"neutral","sentiment_score":0.01771587824735504,"num_words":26,"start":300.24002,"end":322.115},{"sentences":[{"text":"But we're advised that this has now been resolved.","start":322.115,"end":325.815,"sentiment":"neutral","sentiment_score":0.015584322416947948},{"text":"So I'm going to send you an instruction also on what you can do on your end regarding the Gayo IP for you to detect the correct IP address, like how your device has been working before before the issue.","start":326.45,"end":342.435,"sentiment":"neutral","sentiment_score":0.03567125177942217},{"text":"Alright.","start":344.095,"end":344.595,"sentiment":"neutral","sentiment_score":0.3177531361579895},{"text":"Okay.","start":345.935,"end":346.435,"sentiment":"neutral","sentiment_score":0.3311692774295807},{"text":"Thank you.","start":346.495,"end":346.975,"sentiment":"positive","sentiment_score":0.44711337983608246}],"sentiment":"neutral","sentiment_score":0.05868411596583308,"num_words":53,"start":322.115,"end":346.975},{"sentences":[{"text":"Bye for now.","start":346.975,"end":347.855,"sentiment":"positive","sentiment_score":0.35538002848625183},{"text":"Have a great day.","start":347.855,"end":348.915,"sentiment":"positive","sentiment_score":0.41629166901111603}],"sentiment":"positive","sentiment_score":0.3901866802147457,"num_words":7,"start":346.975,"end":348.915}]}}]},{"alternatives":[{"transcript":"Hi, Marie. My name is Elise. I'm just having issues with the Internet connectivity. So, like, my upload rate has been very low recently. And ever since the switch and updates that have routed us via Asia and then now via Australia, I've reset my router a few times. I'm still not getting any Australian server, basically. Yeah. Yeah. I think I think so because I've been having a really bad upload rate. And when I game on my PC, the server that's always linking me through I can never get the Sydney servers anymore, and it automatically sends me through the Asia servers, which normally the closest one is Singapore, but it's giving me, like, Thailand and really random ones. Yes. Correct. Mhmm. Yeah. My my TV's been fine, and it was in the wrong settings, but now that's updated, and the TV's been okay. But my my computer, I've restarted it. I've rebooted the router. All that good stuff done, like, a thirty minutes reboot. I've done all of that twice. The first time when I first got the email and then today as well, and I'm still having the same connectivity. My phone seems to be fine. I haven't noticed anything, but I don't really use my phone. Yeah. It just it just needs to be on my computer, and I'm currently looking at my download and upload rate as of current via the app for the browser, and it shows me that, like, my download rate is 31 megabyte, and then upload is 590 kilobytes. So it's really low. Yeah. Cool. Yep. Mhmm. Mhmm. Mhmm. Okay. Will do. I'll do that now. Thank you. Mhmm. Okay. Thank you so much. Well, the IP location still will be well, I think, probably, they can fix it, but the IP location was still wrong last I checked. Yep. Okay. Sounds good. Thank you so much. Bye 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Marie. My name is Elise. I'm just having issues with the Internet connectivity. So, like, my upload rate has been very low recently. And ever since the switch and updates that have routed us via Asia and then now via Australia, I've reset my router a few times.\n\nI'm still not getting any Australian server, basically. Yeah. Yeah. I think I think so because I've been having a really bad upload rate. And when I game on my PC, the server that's always linking me through I can never get the Sydney servers anymore, and it automatically sends me through the Asia servers, which normally the closest one is Singapore, but it's giving me, like, Thailand and really random ones.\n\nYes. Correct. Mhmm. Yeah. My my TV's been fine, and it was in the wrong settings, but now that's updated, and the TV's been okay.\n\nBut my my computer, I've restarted it. I've rebooted the router. All that good stuff done, like, a thirty minutes reboot. I've done all of that twice. The first time when I first got the email and then today as well, and I'm still having the same connectivity.\n\nMy phone seems to be fine. I haven't noticed anything, but I don't really use my phone. Yeah. It just it just needs to be on my computer, and I'm currently looking at my download and upload rate as of current via the app for the browser, and it shows me that, like, my download rate is 31 megabyte, and then upload is 590 kilobytes. So it's really low.\n\nYeah. Cool. Yep. Mhmm. Mhmm.\n\nMhmm. Okay. Will do. I'll do that now. Thank you.\n\nMhmm. Okay. Thank you so much. Well, the IP location still will be well, I think, probably, they can fix it, but the IP location was still wrong last I checked. Yep.\n\nOkay. Sounds good. Thank you so much. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Marie.","start":7.04,"end":7.68,"sentiment":"neutral","sentiment_score":0.03197879530489445},{"text":"My name is Elise.","start":7.68,"end":8.66,"sentiment":"neutral","sentiment_score":0.03363419556990266},{"text":"I'm just having issues with the Internet connectivity.","start":9.12,"end":12.82,"sentiment":"neutral","sentiment_score":-0.136061328696087},{"text":"So, like, my upload rate has been very low recently.","start":12.96,"end":16.485,"sentiment":"neutral","sentiment_score":-0.32725390791893005},{"text":"And ever since the switch and updates that have routed us via Asia and then now via Australia, I've reset my router a few times.","start":16.945,"end":25.044998,"sentiment":"neutral","sentiment_score":-0.2114470410346985}],"sentiment":"neutral","sentiment_score":-0.19283084411706244,"num_words":49,"start":7.04,"end":25.044998},{"sentences":[{"text":"I'm still not getting any Australian server, basically.","start":25.425,"end":29.125,"sentiment":"neutral","sentiment_score":-0.2922781612724066},{"text":"Yeah.","start":41.989998,"end":42.31,"sentiment":"neutral","sentiment_score":-0.07329083979129791},{"text":"Yeah.","start":42.31,"end":42.63,"sentiment":"neutral","sentiment_score":-0.07498983293771744},{"text":"I think I think so because I've been having a really bad upload rate.","start":42.63,"end":47.145,"sentiment":"neutral","sentiment_score":-0.2947638700050967},{"text":"And when I game on my PC, the server that's always linking me through I can never get the Sydney servers anymore, and it automatically sends me through the Asia servers, which normally the closest one is Singapore, but it's giving me, like, Thailand and really random ones.","start":47.445,"end":65.34,"sentiment":"negative","sentiment_score":-0.37746278444925946}],"sentiment":"negative","sentiment_score":-0.34349185828533435,"num_words":72,"start":25.425,"end":65.34},{"sentences":[{"text":"Yes.","start":70.44,"end":70.759995,"sentiment":"neutral","sentiment_score":0.04139573127031326},{"text":"Correct.","start":70.759995,"end":71.259995,"sentiment":"neutral","sentiment_score":0.05591772124171257},{"text":"Mhmm.","start":78.345,"end":78.845,"sentiment":"neutral","sentiment_score":-0.03581680729985237},{"text":"Yeah.","start":103.705,"end":103.945,"sentiment":"neutral","sentiment_score":-0.022620195522904396},{"text":"My my TV's been fine, and it was in the wrong settings, but now that's updated, and the TV's been okay.","start":103.945,"end":110.125,"sentiment":"neutral","sentiment_score":0.032377980472076504}],"sentiment":"neutral","sentiment_score":0.02875256158411503,"num_words":25,"start":70.44,"end":110.125},{"sentences":[{"text":"But my my computer, I've restarted it.","start":110.585,"end":113.785,"sentiment":"neutral","sentiment_score":-0.06631070481879371},{"text":"I've rebooted the router.","start":113.785,"end":114.985,"sentiment":"neutral","sentiment_score":0.038909544702619314},{"text":"All that good stuff done, like, a thirty minutes reboot.","start":114.985,"end":117.53,"sentiment":"neutral","sentiment_score":0.2076182909309864},{"text":"I've done all of that twice.","start":118.15,"end":120.01,"sentiment":"neutral","sentiment_score":-0.06383914562563102},{"text":"The first time when I first got the email and then today as well, and I'm still having the same connectivity.","start":120.630005,"end":126.73,"sentiment":"neutral","sentiment_score":-0.07266860685887791}],"sentiment":"neutral","sentiment_score":-0.0029464471541966,"num_words":48,"start":110.585,"end":126.73},{"sentences":[{"text":"My phone seems to be fine.","start":140.24501,"end":141.705,"sentiment":"neutral","sentiment_score":-0.1399617592493693},{"text":"I haven't noticed anything, but I don't really use my phone.","start":142.405,"end":147.68,"sentiment":"neutral","sentiment_score":-0.2233650992539796},{"text":"Yeah.","start":150.22,"end":150.54,"sentiment":"neutral","sentiment_score":-0.0020893560722470284},{"text":"It just it just needs to be on my computer, and I'm currently looking at my download and upload rate as of current via the app for the browser, and it shows me that, like, my download rate is 31 megabyte, and then upload is 590 kilobytes.","start":150.54,"end":167.595,"sentiment":"neutral","sentiment_score":-0.023924279680594483},{"text":"So it's really low.","start":167.89499,"end":169.595,"sentiment":"neutral","sentiment_score":-0.09679976664483547}],"sentiment":"neutral","sentiment_score":-0.0697176263033264,"num_words":69,"start":140.24501,"end":169.595},{"sentences":[{"text":"Yeah.","start":176.87001,"end":177.11,"sentiment":"neutral","sentiment_score":0.08817430585622787},{"text":"Cool.","start":177.11,"end":177.61,"sentiment":"neutral","sentiment_score":0.1566672921180725},{"text":"Yep.","start":245.80501,"end":246.30501,"sentiment":"neutral","sentiment_score":0.07530830800533295},{"text":"Mhmm.","start":269.465,"end":269.965,"sentiment":"neutral","sentiment_score":0.023578811436891556},{"text":"Mhmm.","start":278.745,"end":278.905,"sentiment":"neutral","sentiment_score":0.01333831250667572}],"sentiment":"neutral","sentiment_score":0.07141340598464012,"num_words":5,"start":176.87001,"end":278.905},{"sentences":[{"text":"Mhmm.","start":278.905,"end":279.405,"sentiment":"neutral","sentiment_score":0.008380342274904251},{"text":"Okay.","start":283.46,"end":283.86,"sentiment":"neutral","sentiment_score":0.07053864747285843},{"text":"Will do.","start":283.86,"end":284.42,"sentiment":"neutral","sentiment_score":0.10598010197281837},{"text":"I'll do that now.","start":284.42,"end":285.4,"sentiment":"neutral","sentiment_score":0.11549863591790199},{"text":"Thank you.","start":285.54,"end":286.28,"sentiment":"positive","sentiment_score":0.34757739305496216}],"sentiment":"neutral","sentiment_score":0.14480285234749318,"num_words":10,"start":278.905,"end":286.28},{"sentences":[{"text":"Mhmm.","start":298.845,"end":299.08502,"sentiment":"neutral","sentiment_score":0.04405279830098152},{"text":"Okay.","start":299.08502,"end":299.565,"sentiment":"neutral","sentiment_score":0.1335950642824173},{"text":"Thank you so much.","start":299.565,"end":300.625,"sentiment":"positive","sentiment_score":0.371270053088665},{"text":"Well, the IP location still will be well, I think, probably, they can fix it, but the IP location was still wrong last I checked.","start":310.12,"end":319.74,"sentiment":"neutral","sentiment_score":-0.04427039787173271},{"text":"Yep.","start":340.97998,"end":341.47998,"sentiment":"neutral","sentiment_score":-0.0024615228176116943}],"sentiment":"neutral","sentiment_score":0.017297081416472793,"num_words":32,"start":298.845,"end":341.47998},{"sentences":[{"text":"Okay.","start":343.38,"end":343.86,"sentiment":"neutral","sentiment_score":0.15426883101463318},{"text":"Sounds good.","start":343.86,"end":344.25998,"sentiment":"positive","sentiment_score":0.3343413770198822},{"text":"Thank you so much.","start":344.25998,"end":345.24,"sentiment":"positive","sentiment_score":0.6263052374124527},{"text":"Bye bye.","start":348.10895,"end":348.76895,"sentiment":"positive","sentiment_score":0.42776691913604736}],"sentiment":"positive","sentiment_score":0.46485626366403365,"num_words":9,"start":343.38,"end":348.76895}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi, Marie. My name is Elise. I'm just\n\nChannel 0: Mhmm.\n\nChannel 1: having issues with the Internet connectivity. So, like, my upload rate has been very low recently. And ever since the switch and updates that have routed us via Asia and then now via Australia, I've reset my router a few times. I'm still not getting any Australian server, basically.\n\nChannel 0: You mean Australian content based? You still cannot receive that one? So you're still having issue with the IP location?\n\nChannel 1: Yeah. Yeah. I think I think so because\n\nChannel 0: Mhmm.\n\nChannel 1: I've been having a really bad upload rate. And when I game on my PC, the server that's always linking me through I can never get the Sydney servers anymore,\n\nChannel 0: Mhmm.\n\nChannel 1: and it automatically sends me through the Asia servers, which normally the closest one is Singapore, but it's giving me, like, Thailand and really random ones.\n\nChannel 0: Okay. I see. Am I speaking with Elise Phillips?\n\nChannel 1: Yes. Correct.\n\nChannel 0: Yes. So we were advised that the Gail IP location has now been resolved. So\n\nChannel 1: Mhmm.\n\nChannel 0: what we need to do on your end is to reboot all the your devices that's still receiving the incorrect IP. Like, for example, on Netflix, we you have to, like, log out to all the devices that is Netflix is currently logged in in for it to detect the new update.\n\nChannel 1: Yeah. My my TV's\n\nChannel 0: Mhmm.\n\nChannel 1: been fine, and it was in the wrong settings, but now that's updated, and the TV's been okay. But my my computer, I've restarted it. I've rebooted the router. All that good stuff done, like, a thirty minutes reboot.\n\nChannel 0: Mhmm.\n\nChannel 1: I've done all of that twice. The first time when I first got the email and then today as well, and I'm still having the same connectivity.\n\nChannel 0: Mhmm. Mhmm. Okay. So have you tried to your phone if the issue is is also happening on your phone\n\nChannel 1: My phone\n\nChannel 0: or\n\nChannel 1: seems\n\nChannel 0: only\n\nChannel 1: to be fine. I haven't noticed anything, but I don't really use my\n\nChannel 0: okay.\n\nChannel 1: phone.\n\nChannel 0: So it's just on your computer?\n\nChannel 1: Yeah. It just it just needs to be on my computer, and I'm currently looking at my download and upload rate as of current\n\nChannel 0: Mhmm.\n\nChannel 1: via the app for the browser, and it shows me that, like, my download rate is 31 megabyte,\n\nChannel 0: Mhmm.\n\nChannel 1: and then upload is 590 kilobytes. So it's really low.\n\nChannel 0: Okay. I see. Is it okay if I put you on hold? Let me just check the network\n\nChannel 1: Yeah. Cool.\n\nChannel 0: on their end. Okay. Hang on. Hello, Elise?\n\nChannel 1: Yep.\n\nChannel 0: Yes. So we did the reboot on our end at the service address at your service address. So is it okay if you do a full power cycle on the router? This often clears out any lingering connectivity issues. So I want you to do to please unplug the router and\n\nChannel 1: Mhmm.\n\nChannel 0: the NTT box. Turn off also the box on the wall and the router. Keep it unplugged for twenty minutes.\n\nChannel 1: Mhmm.\n\nChannel 0: And\n\nChannel 1: Mhmm.\n\nChannel 0: after that, plug it back in and check your Internet connection.\n\nChannel 1: Okay. Will do. I'll do that now.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you.\n\nChannel 0: So I'll yeah. So I'll know the step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed.\n\nChannel 1: Mhmm. Okay. Thank you so much.\n\nChannel 0: Yeah. So yeah. So so just to confirm again, you're just having issue with the speed, but the IP location is all good already?\n\nChannel 1: Well, the IP location still will be well, I think, probably, they can fix it, but the IP location was still wrong last I checked.\n\nChannel 0: Mhmm. Okay. But we're advised that this has now been resolved. So I'm going to send you an instruction also on what you can do on your end regarding the Gayo IP for you to detect the correct IP address, like how your device has been working before\n\nChannel 1: Yep.\n\nChannel 0: before the issue.\n\nChannel 1: Okay. Sounds\n\nChannel 0: Alright.\n\nChannel 1: good. Thank you so much.\n\nChannel 0: Okay. Thank you. Bye for now. Have a\n\nChannel 1: Bye\n\nChannel 0: great\n\nChannel 1: bye.\n\nChannel 0: day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":0.1233690083026886},{"text":"Good afternoon.","start":2.08,"end":2.8,"sentiment":"neutral","sentiment_score":0.32145266234874725},{"text":"This is Maureen from Airtel tech support.","start":2.8,"end":5.38,"sentiment":"neutral","sentiment_score":0.2760739688362394},{"text":"How can I assist you today?","start":5.44,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.2919692595799764}],"sentiment":"neutral","sentiment_score":0.27816297952085733,"channel":0,"num_words":16,"start":1.68,"end":6.8199997},{"sentences":[{"text":"Hi, Marie.","start":7.04,"end":7.68,"sentiment":"neutral","sentiment_score":0.03197879530489445},{"text":"My name is Elise.","start":7.68,"end":8.66,"sentiment":"neutral","sentiment_score":0.03363419556990266},{"text":"I'm 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getting any Australian server, basically.","start":25.425,"end":29.125,"sentiment":"neutral","sentiment_score":-0.2922781612724066}],"sentiment":"neutral","sentiment_score":-0.2451618955451615,"channel":1,"num_words":49,"start":9.44,"end":29.125},{"sentences":[{"text":"You mean Australian content based?","start":32.38,"end":35.26,"sentiment":"neutral","sentiment_score":-0.11600256264209748},{"text":"You still cannot receive that one?","start":35.26,"end":37.6,"sentiment":"neutral","sentiment_score":-0.193681621303161},{"text":"So you're still having issue with the IP location?","start":37.835003,"end":41.375,"sentiment":"neutral","sentiment_score":-0.13553732633590698}],"sentiment":"neutral","sentiment_score":-0.1480969239026308,"channel":0,"num_words":20,"start":32.38,"end":41.375},{"sentences":[{"text":"Yeah.","start":41.989998,"end":42.31,"sentiment":"neutral","sentiment_score":-0.07329083979129791},{"text":"Yeah.","start":42.31,"end":42.63,"sentiment":"neutral","sentiment_score":-0.07498983293771744},{"text":"I think I think so because","start":42.63,"end":44.25,"sentiment":"neutral","sentiment_score":-0.10778459037343661}],"sentiment":"neutral","sentiment_score":-0.09937352687120438,"channel":1,"num_words":8,"start":41.989998,"end":44.25},{"sentences":[{"text":"Mhmm.","start":43.915,"end":44.415,"sentiment":"neutral","sentiment_score":-0.09169717133045197}],"sentiment":"neutral","sentiment_score":-0.09169717133045197,"channel":0,"num_words":1,"start":43.915,"end":44.415},{"sentences":[{"text":"I've been having a really bad upload 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ones.","start":55.365,"end":65.34,"sentiment":"negative","sentiment_score":-0.3738742069556163}],"sentiment":"negative","sentiment_score":-0.3738742069556163,"channel":1,"num_words":26,"start":55.365,"end":65.34},{"sentences":[{"text":"Okay.","start":66.325,"end":66.725,"sentiment":"neutral","sentiment_score":-0.0219513401389122},{"text":"I see.","start":66.725,"end":67.465,"sentiment":"neutral","sentiment_score":-0.01416850183159113},{"text":"Am I speaking with Elise Phillips?","start":68.005,"end":70.025,"sentiment":"neutral","sentiment_score":0.004376560760041078}],"sentiment":"neutral","sentiment_score":-0.0026698865824275548,"channel":0,"num_words":9,"start":66.325,"end":70.025},{"sentences":[{"text":"Yes.","start":70.44,"end":70.759995,"sentiment":"neutral","sentiment_score":0.04139573127031326},{"text":"Correct.","start":70.759995,"end":71.259995,"sentiment":"neutral","sentiment_score":0.05591772124171257}],"sentiment":"neutral","sentiment_score":0.04865672625601292,"channel":1,"num_words":2,"start":70.44,"end":71.259995},{"sentences":[{"text":"Yes.","start":72.165,"end":72.485,"sentiment":"neutral","sentiment_score":0.051256243139505386},{"text":"So we were advised that the Gail IP location has now been 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okay.","start":105.065,"end":110.125,"sentiment":"neutral","sentiment_score":0.04574893911679586},{"text":"But my my computer, I've restarted it.","start":110.585,"end":113.785,"sentiment":"neutral","sentiment_score":-0.06631070481879371},{"text":"I've rebooted the router.","start":113.785,"end":114.985,"sentiment":"neutral","sentiment_score":0.038909544702619314},{"text":"All that good stuff done, like, a thirty minutes reboot.","start":114.985,"end":117.53,"sentiment":"neutral","sentiment_score":0.2076182909309864}],"sentiment":"neutral","sentiment_score":0.06643915534592591,"channel":1,"num_words":39,"start":105.065,"end":117.53},{"sentences":[{"text":"Mhmm.","start":118.14,"end":118.64,"sentiment":"neutral","sentiment_score":-0.014845570549368858}],"sentiment":"neutral","sentiment_score":-0.014845570549368858,"channel":0,"num_words":1,"start":118.14,"end":118.64},{"sentences":[{"text":"I've done all of that 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download rate is 31 megabyte,","start":157.89499,"end":163.67499,"sentiment":"neutral","sentiment_score":-0.02359064921943678}],"sentiment":"neutral","sentiment_score":-0.02359064921943678,"channel":1,"num_words":18,"start":157.89499,"end":163.67499},{"sentences":[{"text":"Mhmm.","start":164.1,"end":164.6,"sentiment":"neutral","sentiment_score":-0.01537390984594822}],"sentiment":"neutral","sentiment_score":-0.01537390984594822,"channel":0,"num_words":1,"start":164.1,"end":164.6},{"sentences":[{"text":"and then upload is 590 kilobytes.","start":164.375,"end":167.595,"sentiment":"neutral","sentiment_score":-0.03846856144567331},{"text":"So it's really 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network","start":174.02,"end":175.8,"sentiment":"neutral","sentiment_score":0.02250915750240286}],"sentiment":"neutral","sentiment_score":0.021949626350154478,"channel":0,"num_words":18,"start":171.22,"end":175.8},{"sentences":[{"text":"Yeah.","start":176.87001,"end":177.11,"sentiment":"neutral","sentiment_score":0.08817430585622787},{"text":"Cool.","start":177.11,"end":177.61,"sentiment":"neutral","sentiment_score":0.1566672921180725}],"sentiment":"neutral","sentiment_score":0.12242079898715019,"channel":1,"num_words":2,"start":176.87001,"end":177.61},{"sentences":[{"text":"on their end.","start":177.33499,"end":177.97499,"sentiment":"neutral","sentiment_score":0.08864287783702214},{"text":"Okay.","start":177.97499,"end":178.215,"sentiment":"neutral","sentiment_score":0.06215749680995941},{"text":"Hang on.","start":178.215,"end":178.955,"sentiment":"neutral","sentiment_score":0.03389082849025726},{"text":"Hello, Elise?","start":243.61,"end":245.23001,"sentiment":"neutral","sentiment_score":0.04862311854958534}],"sentiment":"neutral","sentiment_score":0.06163925305008888,"channel":0,"num_words":8,"start":177.33499,"end":245.23001},{"sentences":[{"text":"Yep.","start":245.80501,"end":246.30501,"sentiment":"neutral","sentiment_score":0.07530830800533295}],"sentiment":"neutral","sentiment_score":0.07530830800533295,"channel":1,"num_words":1,"start":245.80501,"end":246.30501},{"sentences":[{"text":"Yes.","start":246.89,"end":247.13,"sentiment":"neutral","sentiment_score":0.08469860255718231},{"text":"So we did the reboot on our end at the service address at your service address.","start":247.13,"end":256.03,"sentiment":"neutral","sentiment_score":0.04650218319147825},{"text":"So is it okay if you do a full power cycle on the router?","start":256.355,"end":259.73502,"sentiment":"neutral","sentiment_score":0.08599418295281273},{"text":"This often clears out any lingering connectivity issues.","start":260.195,"end":264.055,"sentiment":"neutral","sentiment_score":0.03402385860681534},{"text":"So I want you to do to please unplug the router and","start":264.595,"end":269.66,"sentiment":"neutral","sentiment_score":0.023599048688386876}],"sentiment":"neutral","sentiment_score":0.05074571662892898,"channel":0,"num_words":51,"start":246.89,"end":269.66},{"sentences":[{"text":"Mhmm.","start":269.465,"end":269.965,"sentiment":"neutral","sentiment_score":0.023578811436891556}],"sentiment":"neutral","sentiment_score":0.023578811436891556,"channel":1,"num_words":1,"start":269.465,"end":269.965},{"sentences":[{"text":"the NTT box.","start":269.66,"end":270.80002,"sentiment":"neutral","sentiment_score":0.013699190070231756},{"text":"Turn off also the box on the wall and the router.","start":271.18,"end":275.36002,"sentiment":"neutral","sentiment_score":-0.007818719033490528},{"text":"Keep it unplugged for twenty minutes.","start":275.9,"end":278.32,"sentiment":"neutral","sentiment_score":-0.011308161231378714}],"sentiment":"neutral","sentiment_score":-0.005637865327298641,"channel":0,"num_words":20,"start":269.66,"end":278.32},{"sentences":[{"text":"Mhmm.","start":278.745,"end":278.905,"sentiment":"neutral","sentiment_score":0.01333831250667572}],"sentiment":"neutral","sentiment_score":0.01333831250667572,"channel":1,"num_words":1,"start":278.745,"end":278.905},{"sentences":[{"text":"And","start":278.78,"end":279.02002,"sentiment":"neutral","sentiment_score":0.012786604464054108}],"sentiment":"neutral","sentiment_score":0.012786604464054108,"channel":0,"num_words":1,"start":278.78,"end":279.02002},{"sentences":[{"text":"Mhmm.","start":278.905,"end":279.405,"sentiment":"neutral","sentiment_score":0.008380342274904251}],"sentiment":"neutral","sentiment_score":0.008380342274904251,"channel":1,"num_words":1,"start":278.905,"end":279.405},{"sentences":[{"text":"after that, plug it back in and check your Internet connection.","start":279.02002,"end":282.16,"sentiment":"neutral","sentiment_score":0.004658865234391255}],"sentiment":"neutral","sentiment_score":0.004658865234391255,"channel":0,"num_words":11,"start":279.02002,"end":282.16},{"sentences":[{"text":"Okay.","start":283.46,"end":283.86,"sentiment":"neutral","sentiment_score":0.07053864747285843},{"text":"Will do.","start":283.86,"end":284.42,"sentiment":"neutral","sentiment_score":0.10598010197281837},{"text":"I'll do that now.","start":284.42,"end":285.4,"sentiment":"neutral","sentiment_score":0.11549863591790199}],"sentiment":"neutral","sentiment_score":0.10635619929858617,"channel":1,"num_words":7,"start":283.46,"end":285.4},{"sentences":[{"text":"Yeah.","start":285.145,"end":285.645,"sentiment":"neutral","sentiment_score":0.19617533683776855}],"sentiment":"neutral","sentiment_score":0.19617533683776855,"channel":0,"num_words":1,"start":285.145,"end":285.645},{"sentences":[{"text":"Thank you.","start":285.54,"end":286.28,"sentiment":"positive","sentiment_score":0.34757739305496216}],"sentiment":"positive","sentiment_score":0.34757739305496216,"channel":1,"num_words":2,"start":285.54,"end":286.28},{"sentences":[{"text":"So I'll yeah.","start":285.945,"end":286.905,"sentiment":"neutral","sentiment_score":0.12769201894601187},{"text":"So I'll know the step in your account.","start":286.905,"end":288.665,"sentiment":"neutral","sentiment_score":0.07296056486666203},{"text":"And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if 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customer named Elise contacts Airtel tech support because her internet connectivity has been low and she is having issues with the IP address on her computer. The representative, named Maureen, asks Elise to reboot all devices and check her internet connection. After the reboot, Maureen advises Elise to check the Gayo IP and to turn off the router and keep it plugged for twenty minutes. If the issue persists, she will escalate the issue to the next level."},"intents":{"segments":[{"text":"having issues with the Internet connectivity. So, like, my upload rate has been very low recently. And ever since the switch and updates that have routed us via Asia and then now via Australia, I've reset my router a few times. I'm still not getting any Australian server, basically. You mean Australian content based? You still cannot receive that one?","start_word":25,"end_word":84,"intents":[{"intent":"Fix internet connectivity","confidence_score":0.09941952}]},{"text":"Well, the IP location still will be well, I think, probably, they can fix it, but the IP location was still wrong last I checked. Mhmm.","start_word":610,"end_word":635,"intents":[{"intent":"Fix ip address","confidence_score":0.01945407}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Hi, Marie. My name is Elise. I'm just Mhmm. having issues with the Internet connectivity. So, like, my upload rate has been very low recently. And ever since the switch and updates that have routed us via Asia and then now via Australia, I've reset my router a few times. I'm still not getting any Australian server, basically. You mean Australian content based? You still cannot receive that one? So you're still having issue with the IP location? Yeah. Yeah. I think I think so because Mhmm.","start_word":0,"end_word":102,"sentiment":"neutral","sentiment_score":-0.09390779584646224},{"text":"I've been having a really bad upload rate. And when I game on my PC, the server that's always linking me through I can never get the Sydney servers anymore, Mhmm. and it automatically sends me through the Asia servers, which normally the closest one is Singapore, but it's giving me, like, Thailand and really random ones.","start_word":103,"end_word":159,"sentiment":"negative","sentiment_score":-0.3796733617782593},{"text":"Okay. I see. Am I speaking with Elise Phillips? Yes. Correct. Yes. So we were advised that the Gail IP location has now been resolved. So Mhmm. what we need to do on your end is to reboot all the your devices that's still receiving the incorrect IP. Like, for example, on Netflix, we you have to, like, log out to all the devices that is Netflix is currently logged in in for it to detect the new update. Yeah. My my TV's Mhmm. been fine, and it was in the wrong settings, but now that's updated, and the TV's been okay. But my my computer, I've restarted it. I've rebooted the router. All that good stuff done, like, a thirty minutes reboot. Mhmm. I've done all of that twice. The first time when I first got the email and then today as well, and I'm still having the same connectivity. Mhmm. Mhmm. Okay. So have you tried to your phone if the issue is is also happening on your phone My phone or seems only to be fine. I haven't noticed anything, but I don't really use my okay. phone. So it's just on your computer? Yeah. It just it just needs to be on my computer, and I'm currently looking at my download and upload rate as of current Mhmm. via the app for the browser, and it shows me that, like, my download rate is 31 megabyte, Mhmm. and then upload is 590 kilobytes. So it's really low. Okay. I see. Is it okay if I put you on hold? Let me just check the network Yeah. Cool. on their end. Okay. Hang on. Hello, Elise? Yep. Yes. So we did the reboot on our end at the service address at your service address. So is it okay if you do a full power cycle on the router? This often clears out any lingering connectivity issues. So I want you to do to please unplug the router and Mhmm. the NTT box. Turn off also the box on the wall and the router. Keep it unplugged for twenty minutes. Mhmm. And Mhmm. after that, plug it back in and check your Internet connection. Okay. Will do. I'll do that now. Yeah. Thank you. So I'll yeah. So I'll know the step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed. Mhmm. Okay.","start_word":160,"end_word":581,"sentiment":"neutral","sentiment_score":-0.008360561310044397},{"text":"Thank you so much.","start_word":582,"end_word":585,"sentiment":"positive","sentiment_score":0.368643194437027},{"text":"Yeah. So yeah. So so just to confirm again, you're just having issue with the speed, but the IP location is all good already? Well, the IP location still will be well, I think, probably, they can fix it, but the IP location was still wrong last I checked. Mhmm. Okay. But we're advised that this has now been resolved. So I'm going to send you an instruction also on what you can do on your end regarding the Gayo IP for you to detect the correct IP address, like how your device has been working before Yep. before the issue. Okay. Sounds Alright.","start_word":586,"end_word":689,"sentiment":"neutral","sentiment_score":0.02112346515059471},{"text":"good. Thank you so much.","start_word":690,"end_word":694,"sentiment":"positive","sentiment_score":0.5721060037612915},{"text":"Okay.","start_word":695,"end_word":695,"sentiment":"neutral","sentiment_score":0.3311692774295807},{"text":"Thank you. Bye for now. Have a Bye great bye.","start_word":696,"end_word":705,"sentiment":"positive","sentiment_score":0.4233989715576172},{"text":"day.","start_word":706,"end_word":706,"sentiment":"neutral","sentiment_score":0.3006580173969269}],"average":{"sentiment":"neutral","sentiment_score":-0.030856222549670843}}}}