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Thanks for calling Pete's Pizzas. What can we get you started with today? Sure thing. Let's get that started.\n\nThat's five large pepperoni pizzas, each at $24. Would you like any extras or modifications with those? Absolutely. So that's one large pepperoni pizza with anchovies added. Would you like any extras on the other four pizzas?\n\nGreat. So that's four large pepperoni pizzas and one large pepperoni pizza with anchovies for pickup. Let me confirm the total for you. That will be $124. May I have your name and a callback phone number, please?\n\nAre you still there? Can I get your name and callback phone number to complete the order? I apologize if I missed that earlier. Could you please remind me of your name and your phone number for me to confirm the order? Sure.\n\nI've not finalized the order yet, so there's nothing to worry about. If you change your mind later, feel free to call us back. Have a great day.","paragraphs":[{"sentences":[{"text":"Hi there.","start":2.24,"end":2.72,"sentiment":"positive","sentiment_score":0.37087103724479675},{"text":"Thanks for calling Pete's Pizzas.","start":2.72,"end":4.26,"sentiment":"positive","sentiment_score":0.664876127243042},{"text":"What can we get you started with today?","start":4.3199997,"end":6.18,"sentiment":"positive","sentiment_score":0.662903793156147},{"text":"Sure thing.","start":12.495,"end":13.215,"sentiment":"neutral","sentiment_score":0.14946409314870834},{"text":"Let's get that started.","start":13.215,"end":14.435,"sentiment":"neutral","sentiment_score":0.17651402950286865}],"sentiment":"positive","sentiment_score":0.4940160647744224,"num_words":21,"start":2.24,"end":14.435},{"sentences":[{"text":"That's five large pepperoni pizzas, each at $24.","start":14.655001,"end":18.275,"sentiment":"neutral","sentiment_score":0.08821128495037556},{"text":"Would you like any extras or modifications with those?","start":18.815,"end":21.795,"sentiment":"neutral","sentiment_score":0.041971027851104736},{"text":"Absolutely.","start":27.390001,"end":27.890001,"sentiment":"neutral","sentiment_score":0.09188085794448853},{"text":"So that's one large pepperoni pizza with anchovies added.","start":28.27,"end":32.21,"sentiment":"neutral","sentiment_score":0.07711640579832925},{"text":"Would you like any extras on the other four pizzas?","start":32.27,"end":34.690002,"sentiment":"neutral","sentiment_score":0.024209449626505376}],"sentiment":"neutral","sentiment_score":0.057066284774525744,"num_words":37,"start":14.655001,"end":34.690002},{"sentences":[{"text":"Great.","start":40.045,"end":40.545,"sentiment":"positive","sentiment_score":0.3732300698757171},{"text":"So that's four large pepperoni pizzas and one large pepperoni pizza with anchovies for pickup.","start":40.765,"end":47.644997,"sentiment":"neutral","sentiment_score":0.20651814043521882},{"text":"Let me confirm the total for you.","start":47.644997,"end":49.405,"sentiment":"neutral","sentiment_score":0.2167916021176747},{"text":"That will be $124.","start":49.405,"end":51.42,"sentiment":"neutral","sentiment_score":0.13672183081507683},{"text":"May I have your name and a callback phone number, please?","start":51.579998,"end":54.399998,"sentiment":"neutral","sentiment_score":0.08835291015830907}],"sentiment":"neutral","sentiment_score":0.17124507174287973,"num_words":38,"start":40.045,"end":54.399998},{"sentences":[{"text":"Are you still there?","start":57.179996,"end":58.059998,"sentiment":"neutral","sentiment_score":0.011064274236559868},{"text":"Can I get your name and callback phone number to complete the order?","start":58.059998,"end":61.28,"sentiment":"neutral","sentiment_score":0.07695303656733953},{"text":"I apologize if I missed that earlier.","start":67.515,"end":69.455,"sentiment":"neutral","sentiment_score":-0.1356104165315628},{"text":"Could you please remind me of your name and your phone number for me to confirm the order?","start":69.515,"end":73.295,"sentiment":"neutral","sentiment_score":-0.012717064470052719},{"text":"Sure.","start":78.25,"end":78.57,"sentiment":"neutral","sentiment_score":0.05964402854442597}],"sentiment":"neutral","sentiment_score":-0.0017183598910653314,"num_words":43,"start":57.179996,"end":78.57},{"sentences":[{"text":"I've not finalized the order yet, so there's nothing to worry about.","start":78.57,"end":81.77,"sentiment":"neutral","sentiment_score":0.23027043541272482},{"text":"If you change your mind later, feel free to call us back.","start":81.77,"end":84.67,"sentiment":"neutral","sentiment_score":0.15867791324853897},{"text":"Have a great day.","start":84.729996,"end":85.78999,"sentiment":"positive","sentiment_score":0.5556469559669495}],"sentiment":"neutral","sentiment_score":0.24607028599296296,"num_words":28,"start":78.57,"end":85.78999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi there. Thanks for calling Pete's Pizzas. What can we get you started with today?\n\nChannel 0: Hey. Can I place an order for five large pepperoni pizzas to pick up?\n\nChannel 1: Sure thing. Let's get that started. That's five large pepperoni pizzas, each at $24. Would you like any extras or modifications with those?\n\nChannel 0: Yeah. Can I get one of them with anchovies?\n\nChannel 1: Absolutely. So that's one large pepperoni pizza with anchovies added. Would you like any extras on the other four pizzas?\n\nChannel 0: No. Thanks.\n\nChannel 1: Great. So that's four large pepperoni pizzas and one large pepperoni pizza with anchovies for pickup. Let me confirm the total for you. That will be $124. May I have your name and a callback phone number, please?\n\nAre you still there? Can I get your name and callback phone number to complete the order?\n\nChannel 0: Yeah. I gave you my name before.\n\nChannel 1: I apologize if I missed that earlier. Could you please remind me of your name and your phone number for me to confirm the order?\n\nChannel 0: Can you cancel the order?\n\nChannel 1: Sure. I've not finalized the order yet, so there's nothing to worry about. If you change your mind later, feel free to call us back. 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anchovies?","start":23.215,"end":25.075,"sentiment":"neutral","sentiment_score":0.03602686640806496}],"sentiment":"neutral","sentiment_score":0.036012785509228706,"channel":0,"num_words":9,"start":22.895,"end":25.075},{"sentences":[{"text":"Absolutely.","start":27.390001,"end":27.890001,"sentiment":"neutral","sentiment_score":0.09188085794448853},{"text":"So that's one large pepperoni pizza with anchovies added.","start":28.27,"end":32.21,"sentiment":"neutral","sentiment_score":0.07711640579832925},{"text":"Would you like any extras on the other four pizzas?","start":32.27,"end":34.690002,"sentiment":"neutral","sentiment_score":0.024209449626505376}],"sentiment":"neutral","sentiment_score":0.051401150319725274,"channel":1,"num_words":20,"start":27.390001,"end":34.690002},{"sentences":[{"text":"No.","start":35.58,"end":35.82,"sentiment":"neutral","sentiment_score":0.01370825618505478},{"text":"Thanks.","start":35.82,"end":36.32,"sentiment":"neutral","sentiment_score":0.15211983025074005}],"sentiment":"neutral","sentiment_score":0.08291404321789742,"channel":0,"num_words":2,"start":35.58,"end":36.32},{"sentences":[{"text":"Great.","start":40.045,"end":40.545,"sentiment":"positive","sentiment_score":0.3732300698757171},{"text":"So that's four large pepperoni pizzas and one large pepperoni pizza with anchovies for pickup.","start":40.765,"end":47.644997,"sentiment":"neutral","sentiment_score":0.20651814043521882},{"text":"Let me confirm the total for you.","start":47.644997,"end":49.405,"sentiment":"neutral","sentiment_score":0.2167916021176747},{"text":"That will be $124.","start":49.405,"end":51.42,"sentiment":"neutral","sentiment_score":0.13672183081507683},{"text":"May I have your name and a callback phone number, please?","start":51.579998,"end":54.399998,"sentiment":"neutral","sentiment_score":0.08835291015830907}],"sentiment":"neutral","sentiment_score":0.17124507174287973,"channel":1,"num_words":38,"start":40.045,"end":54.399998},{"sentences":[{"text":"Are you still there?","start":57.179996,"end":58.059998,"sentiment":"neutral","sentiment_score":0.011064274236559868},{"text":"Can I get your name and callback phone number to complete the order?","start":58.059998,"end":61.28,"sentiment":"neutral","sentiment_score":0.07695303656733953}],"sentiment":"neutral","sentiment_score":0.061449798371861965,"channel":1,"num_words":17,"start":57.179996,"end":61.28},{"sentences":[{"text":"Yeah.","start":63.63,"end":64.03,"sentiment":"neutral","sentiment_score":0.01574930176138878},{"text":"I gave you my name before.","start":64.03,"end":65.65,"sentiment":"neutral","sentiment_score":-0.02928045392036438}],"sentiment":"neutral","sentiment_score":-0.022847631680113927,"channel":0,"num_words":7,"start":63.63,"end":65.65},{"sentences":[{"text":"I apologize if I missed that earlier.","start":67.515,"end":69.455,"sentiment":"neutral","sentiment_score":-0.1356104165315628},{"text":"Could you please remind me of your name and your phone number for me to confirm the order?","start":69.515,"end":73.295,"sentiment":"neutral","sentiment_score":-0.012717064470052719}],"sentiment":"neutral","sentiment_score":-0.047127203047275544,"channel":1,"num_words":25,"start":67.515,"end":73.295},{"sentences":[{"text":"Can you cancel the order?","start":74.065,"end":75.525,"sentiment":"neutral","sentiment_score":-0.2412463456392288}],"sentiment":"neutral","sentiment_score":-0.2412463456392288,"channel":0,"num_words":5,"start":74.065,"end":75.525},{"sentences":[{"text":"Sure.","start":78.25,"end":78.57,"sentiment":"neutral","sentiment_score":0.05964402854442597},{"text":"I've not finalized the order yet, so there's nothing to worry about.","start":78.57,"end":81.77,"sentiment":"neutral","sentiment_score":0.23027043541272482},{"text":"If you change your mind later, feel free to call us back.","start":81.77,"end":84.67,"sentiment":"neutral","sentiment_score":0.15867791324853897},{"text":"Have a great day.","start":84.729996,"end":85.78999,"sentiment":"positive","sentiment_score":0.5556469559669495}],"sentiment":"neutral","sentiment_score":0.23964179435680652,"channel":1,"num_words":29,"start":78.25,"end":85.78999},{"sentences":[{"text":"Thanks.","start":87.21893,"end":87.71893,"sentiment":"neutral","sentiment_score":0.31624290347099304}],"sentiment":"neutral","sentiment_score":0.31624290347099304,"channel":0,"num_words":1,"start":87.21893,"end":87.71893}]},"summary":{"result":"success","short":"The customer calls Pete's Pizzas to place an order for five large pepperoni pizzas to be picked up. The agent takes the order and confirms the total, but the customer is not ready to pick up any additional pizzas. The agent provides the customer with their name and callback number to complete the order, but the customer decides to cancel and the call ends."},"intents":{"segments":[{"text":"Can I place an order for five large pepperoni pizzas to pick up? Sure thing.","start_word":16,"end_word":30,"intents":[{"intent":"Place pizza order","confidence_score":0.00046203198}]},{"text":"Let me confirm the total for you. That will be $124.","start_word":99,"end_word":109,"intents":[{"intent":"Confirm total","confidence_score":0.830488}]},{"text":"May I have your name and a callback phone number, please? Are you still there?","start_word":110,"end_word":124,"intents":[{"intent":"Request callback","confidence_score":0.117597}]}]},"sentiments":{"segments":[{"text":"Hi there. Thanks for calling Pete's Pizzas. What can we get you started with today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.6209346055984497},{"text":"Hey. Can I place an order for five large pepperoni pizzas to pick up? Sure thing. Let's get that started. That's five large pepperoni pizzas, each at $24. Would you like any extras or modifications with those? Yeah. Can I get one of them with anchovies? Absolutely. So that's one large pepperoni pizza with anchovies added. Would you like any extras on the other four pizzas? No. Thanks.","start_word":15,"end_word":82,"sentiment":"neutral","sentiment_score":0.07860834896564484},{"text":"Great.","start_word":83,"end_word":83,"sentiment":"positive","sentiment_score":0.3732300698757171},{"text":"So that's four large pepperoni pizzas and one large pepperoni pizza with anchovies for pickup. Let me confirm the total for you. That will be $124. May I have your name and a callback phone number, please? Are you still there? Can I get your name and callback phone number to complete the order? Yeah. I gave you my name before. I apologize if I missed that earlier. Could you please remind me of your name and your phone number for me to confirm the order? Can you cancel the order? Sure. I've not finalized the order yet, so there's nothing to worry about. If you change your mind later, feel free to call us back.","start_word":84,"end_word":199,"sentiment":"neutral","sentiment_score":0.09333431720733644},{"text":"Have a great day. Thanks.","start_word":200,"end_word":204,"sentiment":"positive","sentiment_score":0.5376180410385132}],"average":{"sentiment":"neutral","sentiment_score":0.14055728582362403}}}}