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Yeah. So I just wanted to let you know that your invoices has been sent to your email with your order for the service plan for the discounted router and for your express postage fee for you to get the router. And then we we also yeah. Would you like me to help you to process your payment over the phone, or would you like to do it on your own? Yes. Definitely. I sent you the link. Time to check if you got it while I have you on the line just to make sure you have the necessary details, the link, the password, and username. Alright. So it came from melissa at airtel. Yeah. That is correct. And just to overview your first invoice, which is $214.60. That's included your a x 3,000 router, discounted price, 20% discount since you signed up for twelve month contract. And then for the service plan, 25 basic residential plan, which is the $67 with the d... GST, and then we applied 15% discount. You will be getting this 15% discount for your first six months with us. And then after six months, it will be back to the standard pricing, which is $72 and change. Once we receive your payment, our tech team will go ahead and activate your service, and then they will send you a notification through email and SMS. And, also, once your router has been dispatched, I'll be sending you your tracking details for your reference. Okay. Yeah. So since it's already almost after hours, your router might be sent out tomorrow morning and... Via express, and then I'll send you the details, okay, or the tracking. But to... Yeah. But today, once you process the payment, we'll... We... Our tech rep is waiting for it, and then they will go ahead and process the activation to the network. You're welcome, and welcome to Airtel A, Yousefia. If you have any questions, please don't hesitate to give us a call. We'll be more than happy to help you always. Okay? Thank you. Have a good one, and be safe. 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Good afternoon. This is Airtel accounts. Am I speaking to Sophia Moltucker? My name is Melissa from Airtel, your Internet service provider.\n\nYou just spoke to one of our team member, and you... Yeah. So I just wanted to let you know that your invoices has been sent to your email with your order for the service plan for the discounted router and for your express postage fee for you to get the router. And then we we also yeah. Would you like me to help you to process your payment over the phone, or would you like to do it on your own?\n\nYes. Definitely. I sent you the link. Time to check if you got it while I have you on the line just to make sure you have the necessary details, the link, the password, and username. Alright.\n\nSo it came from melissa at airtel. Yeah. That is correct. And just to overview your first invoice, which is $214.60. That's included your a x 3,000 router, discounted price, 20% discount since you signed up for twelve month contract.\n\nAnd then for the service plan, 25 basic residential plan, which is the $67 with the d... GST, and then we applied 15% discount. You will be getting this 15% discount for your first six months with us. And then after six months, it will be back to the standard pricing, which is $72 and change. Once we receive your payment, our tech team will go ahead and activate your service, and then they will send you a notification through email and SMS.\n\nAnd, also, once your router has been dispatched, I'll be sending you your tracking details for your reference. Okay. Yeah. So since it's already almost after hours, your router might be sent out tomorrow morning and... Via express, and then I'll send you the details, okay, or the tracking.\n\nBut to... Yeah. But today, once you process the payment, we'll... We... Our tech rep is waiting for it, and then they will go ahead and process the activation to the network.\n\nYou're welcome, and welcome to Airtel A, Yousefia. If you have any questions, please don't hesitate to give us a call. We'll be more than happy to help you always. Okay? Thank you.\n\nHave a good one, and be safe. 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Good afternoon. This is Airtel accounts. Am I speaking to Sophia Moltucker?\n\nChannel 1: Who who is this? Sorry?\n\nChannel 0: My name is Melissa from Airtel, your Internet service provider. You just spoke to one of our team member, and\n\nChannel 1: Yes.\n\nChannel 0: you... Yeah. So I just wanted to let you know that your invoices has been sent to your email with your order for the service plan for the discounted router and for your express postage fee for you to get the router.\n\nChannel 1: Yep.\n\nChannel 0: And then\n\nChannel 1: So\n\nChannel 0: we\n\nChannel 1: just\n\nChannel 0: we\n\nChannel 1: pay\n\nChannel 0: also\n\nChannel 1: that.\n\nChannel 0: yeah. Would you like me to help you to process your payment over the phone, or would you like to do it on your own?\n\nChannel 1: I can do it on my own. If there's... Is there a link?\n\nChannel 0: Yes. Definitely. I sent you the link. Time to check if you got it while I have you on the line just to\n\nChannel 1: Oh,\n\nChannel 0: make\n\nChannel 1: okay.\n\nChannel 0: sure you have the necessary details, the link, the password, and username.\n\nChannel 1: Let me have a look. Yes. So...\n\nChannel 0: Alright. So it came from melissa\n\nChannel 1: Yes. So\n\nChannel 0: at airtel.\n\nChannel 1: 200... Yes. So $214. And let's see the next one. $30.\n\nAnd then log in to the portal and pay.\n\nChannel 0: Yeah. That is correct. And just to overview your first invoice, which is $214.60. That's included your a x 3,000 router, discounted price, 20% discount since you signed up for twelve month contract. And then for the service plan, 25 basic residential plan, which is the $67 with the d...\n\nGST, and then we applied 15% discount. You will be getting this 15% discount for your first six months with us. And\n\nChannel 1: Okay.\n\nChannel 0: then\n\nChannel 1: Great.\n\nChannel 0: after six months, it will be back to the standard pricing, which is $72 and change. Once we receive your payment, our tech team will go ahead and activate your service, and then they will send you a notification through email and SMS. And, also, once your router has been dispatched, I'll be sending you your tracking details for your reference.\n\nChannel 1: Yeah. Okay. And it takes...\n\nChannel 0: Okay.\n\nChannel 1: How long did you say one day for it to be sent?\n\nChannel 0: Yeah. So since it's already almost after hours, your router might be sent out tomorrow morning\n\nChannel 1: Okay. Great.\n\nChannel 0: and... Via express, and then I'll send you the details, okay, or the tracking.\n\nChannel 1: Okay. Amazing.\n\nChannel 0: But to...\n\nChannel 1: Alright. Thank\n\nChannel 0: Yeah.\n\nChannel 1: you.\n\nChannel 0: But today, once you process the payment, we'll... We... Our tech rep is waiting for it, and then they will go ahead and process the activation to the network.\n\nChannel 1: Okay. Great. Thank you.\n\nChannel 0: You're welcome, and welcome to Airtel A, Yousefia. If you have any questions, please don't hesitate to give us a call. We'll be more than happy to help you always. Okay?\n\nChannel 1: Amazing. Thank you.\n\nChannel 0: Thank you. Have a good one, and be safe. Bye\n\nChannel 1: You\n\nChannel 0: bye.\n\nChannel 1: too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.03134462237358093}],"sentiment":"neutral","sentiment_score":0.03134462237358093,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.28,"sentiment":"neutral","sentiment_score":0.20322082936763763},{"text":"Good afternoon.","start":3.28,"end":4.02,"sentiment":"positive","sentiment_score":0.39081060886383057},{"text":"This is Airtel accounts.","start":4.24,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.16154135018587112},{"text":"Am I speaking to Sophia Moltucker?","start":5.92,"end":8.98,"sentiment":"neutral","sentiment_score":0.04176378839959701}],"sentiment":"neutral","sentiment_score":0.14473770601818195,"channel":0,"num_words":13,"start":2.8799999,"end":8.98},{"sentences":[{"text":"Who who is 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The representative offers to help her process the payment over the phone or on her own, and provides a link to her email. The representative confirms the payment details and explains the process for activating the service and sending tracking details. The call ends with the representative offering further assistance if needed."},"intents":{"segments":[{"text":"You will be getting this 15% discount for your first six months with us. And Okay.","start_word":262,"end_word":277,"intents":[{"intent":"Provide discount","confidence_score":0.040967673}]},{"text":"Once we receive your payment, our tech team will go ahead and activate your service, and then they will send you a notification through email and SMS.","start_word":296,"end_word":322,"intents":[{"intent":"Receive payment","confidence_score":0.016941268}]},{"text":"Once we receive your payment, our tech team will go ahead and activate your service, and then they will send you a notification through email and SMS. And, also, once your router has been dispatched, I'll be sending you your tracking details for your reference. Yeah. Okay.","start_word":296,"end_word":342,"intents":[{"intent":"Send tracking details","confidence_score":0.7393242}]},{"text":"But today, once you process the payment, we'll... We... Our tech rep is waiting for it, and then they will go ahead and process the activation to the network. Okay. Great.","start_word":399,"end_word":429,"intents":[{"intent":"Process payment","confidence_score":0.6643846}]},{"text":"You're welcome, and welcome to Airtel A, Yousefia. If you have any questions, please don't hesitate to give us a call. We'll be more than happy to help you always. Okay? Amazing.","start_word":432,"end_word":463,"intents":[{"intent":"Provide assistance","confidence_score":0.24264067}]},{"text":"If you have any questions, please don't hesitate to give us a call. We'll be more than happy to help you always. Okay? 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Is there a link? Yes. Definitely. I sent you the link. Time to check if you got it while I have you on the line just to Oh, make okay. sure you have the necessary details, the link, the password, and username. Let me have a look. Yes. So... Alright. So it came from melissa Yes. So at airtel. 200... Yes. So $214. And let's see the next one. $30. And then log in to the portal and pay. Yeah. That is correct. And just to overview your first invoice, which is $214.60. That's included your a x 3,000 router, discounted price, 20% discount since you signed up for twelve month contract. And then for the service plan, 25 basic residential plan, which is the $67 with the d... GST, and then we applied 15% discount. You will be getting this 15% discount for your first six months with us. 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