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We'll get you we'll get you to become one of our customers, and we'll look after you. So what router did you purchase? Okay. So you you said something about Linham? Okay. So you're on the Linham Networks. Is that right? That's what it sounds like. Alright. No worries. I'm just gonna open in their portal up right now as we speak. And how's your day been so far? Bloody nightmare. What happened, love? What's going on? I don't believe anything these days. Yeah. Oh, that's bloody good. Telstra for what? You got those the five g bungle. Oh, they're bloody they're bloody useless. No. They I'll tell you why. I've been in the industry for almost thirty years. So it's not like two days ago. The problem with the five g bongles, alright, you got a big bandwidth of signal. That big bandwidth so if it rains or leaves or anything, it gets you it drives it don't don't it just drops it. It's a bloody waste of money, and it's expensive. We have that as well, but we don't advertise it. The the and the five g no. There's no such thing as unlimited service. You'll be paying an arm a leg. You'll have to sell your bloody house. What's what's the address, love, that you're on? What's the address? Unit ten sorry? Unit 1013 Alvara Street, Vival, Western Australia. That's alright. Okay. Select the address. Blah blah blah blah. We got that. Now do you know what plan you wanna go on? Well, hang on. No. No. Hang on. Don't don't don't it's okay. Relax. Don't stress. How many people are gonna be using the Internet? I would just give the the basic one. Twenty five ten. That's it's all unlimited. Yeah. Yeah. Yep. If you let me finish, 2510 will allow you up to three to five users. But if you're just one user, you can Netflix or you can do any flicks you want. So Netflix, and whatever you can how many TVs you got in the house? Oh, that's plenty. Actually, if you just got the one, you can actually get HD four k on that as well with the 25 plan. That's only $69.95 a month, and that's unlimited. So we'll get that one, or we'll get that plan? $69.95. That's with DST included. And it's a freaking you don't get charged any connection fee or anything like that. Is that a landline or a mobile? Yeah. We can do that for you. No problems. Alright. So we'll get that for you now. Plan has been selected. Okay. Cool. What are we doing now? Because I'm not used to it. Normally, the other girl, she does all that, but she's she didn't pick up the phone I did. So let's review it. Okay. So I'm gonna place this order. I'm actually doing it reverse. I normally do it down. That's why I'll place the order now. So that order goes through. Now if you're tech savvy, that's that's bloody good because now I'm just waiting for Linham Networks to send us the credentials. So once we send the it would that that shouldn't take too long. Once we get the credentials, you'll receive a text, and you'll see the username and password for the triple POE settings. So if you know how to log in to that router and set that up, all you gotta do is connect you just said you're tech savvy. Oh, you naughty girl. You're in trouble. Pretty push ups for that. Well, you're not that bloody. How old are you? Oh, you're still young, woman. Where are you going? Are you wrong when you're over the you're wrong when you're over the eighties? Come on. You got a long way to go. Oh my god. Things I gotta hear these days. Yeah. Yeah. Yeah. No worries. Once you receive the text, you'll have your your tech support to call during the day between nine and six. Alright. So there's a number there. It's a 1800 number, option 3. And let's say you get the all the messages after 06:00 outside of office hours, Then you got your 247 number, which is a mobile number. It's a motorcycle station. It's a specific station that's there 24 seven after hours. So yeah. So yeah. Yeah. That's there for technical difficulties. And if you're brand new and you need some sort of help, get your services connected, that's fine. Are you already at the unit in this unit? Yep. Okay. Well, that's because it's the router hasn't been provisioned yet, so that needs to be provisioned. Now you should have a little black box and a white box, right, on the wall? Okay. So the little black box, has it got one port or four ports? That's alright. I'll forgive you. The little black box. Okay. So so the little black box, so you got port one, two, and three. Right? Yep. I mean, I mean, sorry. I meant to say, how many Ethernet ports do you have there? No. No. On the little black box on the wall. Okay. Well, that one there, you plug an Ethernet cable into that. And the other end, where did you plug it into the modem or the router? What is it? The the WAN port or the LAN one port? Oh, come on, sweetheart. We're gonna do it properly. Come on. Beautiful. You are, buddy, pix. Have you? That's no. That's brilliant. No. You've done well. Alright. So that's good. So leave that as is. Alright. So that's all been ordered. Now let's go through the application so we get you online. So we're gonna get the $69.95. You've got your BYO router, which is good. Now did you wanna go no contract twelve months or twenty four months? Now no contract, there's a connection fee of well, they say $65. It shouldn't be that much. So if you don't want a contract, I'll do it for you for probably $45 or something like that. If you go on a twelve month contract, you get your first three months with a 15% discount. If you go on a twenty four months, you get 50% discount for three months. You already brought the router, didn't you? Oh, shit. You can't you can't bring that back, can you? Because we can give you a free router. Oh, okay. Well, in that case, alright. So up to you. Which one do you want? I think probably twelve months will be better for you. Okay. Let's get twelve months. Let's order this now. It's okay. How do we spell your first name? Gee. Too bloody fast. Sorry? Oh, Denis, d e n I s c. Right? No. No. It's just got the one n. Right? D n I d e n I s e. Right? And your surname? How do you spell that? No. I've done it. Sorry. I'm just joking. Alright. So we got Unit 10 Unit oops. Unit 1013 how do you spell that bloody thing? Elvira. Elvira Street, Viresh. Okay. Apartment Number 10. 10. Okay. That's in Western Australia. Now I need an email address from you, darling. Yep. N e, c c, e y. Oh, so n, e e, c y. That's alright. That's yeah. N, e e, c y. Yep. G mail dot com. So it's n e c u n, e e, c y, walk, w a l k, g mail dot com. I need a mobile number, which I have that one on the screen, 0417. 0417. No. 417969712. Is that right? Oh, seven nine six nine seven 1 2. I need a form of ID which could be what we preferred. Driver license if you have it. Otherwise, a Medicare card or a password. Yeah. Yeah. Just a number. We don't need a photo at this stage. Compliance is a keeps changing all the bloody time here in Australia with the government. I just no. I just want your driver's license number. Three five four two three four. Bingo. Alright. I'm gonna be rude. I'm gonna ask for your date of birth, darling. Yep. Oh, you're kidding me. On the 06/08/2025 1961. There you go. Okay. So I'm gonna put that now. With this way, you can do it two ways. You could either pay by debit card and have that set up on a direct debit, or you can set it up on a direct debit directly with your your bank. Yep. Yeah. Yeah. You can. Let's just place the order first. Let's see what that says. That's gonna ask me to proceed payments. So it's asking for the twelve months. The twelve months. So we're going on a twelve month contract. Right? Okay. And your it's it's gonna charge you for the first month. So I'm gonna put this on the first month. So I'm gonna get you to get from now to the end of the month, you're gonna get you're gonna get it free. Alright? Alright. So we got '60 I love you, darling. You're you're you're nice and easy to talk to. There's a lot of people I tell you. Is that gonna be a Mastercard or Visa? Visa. Alright. So these proceedings so you got the twelve months contract, which is they're gonna charge you $45 for a one soft connection fee, and then your $69 a month, which that'll that'll cover from the June 1 to the June. From now to the May, I'm gonna give it to you for free. Alright? Yeah. We'll do we'll do we'll do that after. We'll do that after. Because it's it's a separate but we don't mix up the two together even though we will we will put it on the same on the same contract. So that way, you're not having two invoices. You know what I mean? But it's processed with two different it's processed with two different payment departments. So it doesn't get complicated, if you know what I mean. Alright. So I just need your card number when you're ready. Yep. Yep. Four three four nine 6810. Yep. Zero six eight zero 7951. Now we're looking for the cardholder's name, which is Denise I think it's Denise Walt. Is that right? Do you know her? She's a lovely lady. I'll try my best. What's the expiry date on that, Carlo? Second. 02/00/2027. And there's a verification code at the back, but I think it's got three digits or something like that. 545. Now I'm just gonna read it back because once it goes through, I don't see it again. It goes through the banks and security, whatever blah blah blah blah. I'm just gonna read out the card for first. The first four digits, we got 4349 6810 06807951. And you're listening to station three three three. No. Okay. Now we got cardholder's name, Denise Walker, and expiry date, 2027. And the card verification code is 545. Okay. Now your bank might send you a code. If it does, I will need that code to look. I'll tell you what. The different procedures authorized oh, no. They haven't. Okay. So you haven't got it. So continue. Doesn't ask for any codes. Now some banks, they ask, like, if it's a Westpac Bank. Alright. That that order's gone through. So that's all done. Now I've just got a okay. Let that'll just get added on automatically. If I don't know, one of the girls would do it. So let's have a look. Yep. That's gone through. Blah blah blah. Let's have a look. Denise. Denise. Oh, Denise. I mean, lower you. Remember that song? Blondie here. Alright. So you're gone. You're in. Okay. So you're you're all done and dusted. So now we're just waiting for Linham Networks now to send us their credentials. Once you get it once you receive the text, you'll need what you what I need you to do between now and then, you should be able to see the router's Wi Fi. So when you when you see the Wi Fi, I want you to Look. That can take about an hour or something like that. Sometimes it just depends on their workload. Sometimes they do it really quick. Other times, it's just a little bit longer than normal. It's right about an hour, let's say, more or less. Sorry? And that'll be a text message because you got no Internet, have you? Or you do have Internet? Okay. So, anyway, we more we always send them by text anyway. So it's all it's all automated by text. It gets done at the back end. We don't do it directly. It gets done at the back end. Yeah. And that's it. So once that happens, ring up the the number, the 96 number. It'll be a 191800 number, and just select option 3, which is tech support. If by any chance Linham Network are on a long coffee break and we get it after 06:00. I'm just explaining this to you just in case. There's the after hours number. So you got two options. You got nine till six office hour support and then after six or outside of office hours, 247 support. 180247835. But let me just rent them now. What is oh my god. You're worse than me. Yeah. I'm too young for that. Excuse me. Yeah. Correct. You ring up, and then they'll they'll go through the actions on how what you need to do to log in to the router interface and to sorry? Yeah. Exactly. Yes. Yeah. That's it. You gotta put in the username and password, then finish the cycle off, and that's it. You're up and running. Alright. Well, there you go. It's all done. Any questions? Or for her to hold your peace. Talk to me. Oh, yes. The okay. So we're we're after a mobile phone now? Yeah. Yeah. That's not a problem. What sort of handset do you have? Is it the 13, the 14, the 15? I I love that, mate. Apple 1314. Oh my god. They're bloody bloody nuts. I've got the 17. I shouldn't talk. Leave me a little one. How old is it? Oh, you don't know the model because if it's an eSIM if it supports eSIM, we can do it straight away. They'd have to send you out a card. I I mean, we can send you out a card. That's not a problem. That's up to you. You go to settings and go to about and then scroll down and tell you what it tells you what it is. Hang on. Let me just bloody look at my phone because I iPhone mini 12. Okay. Okay. IPhone mini 12 compatible from Patty from Pattyball to b c. B c. IPad Pro, best was best rated e SIM for iPhone. Okay. E SIM cards. Two. IPhone 12 Mini eSIM. Best rated eSIM for iPhone. So it is compatible to eSIM. Oh, wow. Well, we can do that. Now you can keep the same number that's do you wanna do you know what sort of I mean, do you use a lot of data on your phone? Or well then so would 10 gigs be enough for you or you want more? 10 gigabytes? Would that be enough? What 10? Oh, sorry. That plan is $30 a month. This is on the Telstra network still. Yeah. Now because I I'll tell you why we worked with Vodafone and Optus. We still can. However, I dropped out because there was just too many dropouts with the Vodafone network. Even though it's a lot cheaper, it's giving us a big headache. And then we opt what are you paying a month? No. Well, then then you don't need to change it then. Oh, it's up to it's up to you. You don't need to change it. Stay with them. Yeah. We have got one forty gigs for $45, but you don't need that. That's something. If you're not gonna yeah. Look. Yeah. Yeah. Ring Telstra for the dongle. You can cancel that. You don't need it. But wait until you get the the Internet going first, then you can cancel that. And with your mobile phone look. I'm looking at other options. I was gonna go back to Vodafone to Optus because they're cheap, but the problem is, mate, over the last six months, they've had a lot of security breaches. Well, what's Waterfall Life in that area? Do you know? Yeah. But they don't they don't they'd be they live Vocus, so that that would have been Optus. Yeah. That would have been Optus. Because I know who the owner was, and they got brought out by a company called Vocus. Anyway, it's a long story. Yeah. Leave the phone. You don't you don't need it right now. If I do come up with anything cheap and it's good in your area, I promise I will let you know. In the meantime, let's get your services activated, and you will receive a text as soon as we receive that information from Luna Networks? No. It's only bloody where are you? You're what time is it where you are? You're about 01:00 or something. Right? Okay. So you're ten to two. Here, it's ten to four. So then I can go to around about six, 07:00 here. So, yeah, we we should we should be able to get it. I mean, worst case scenario, let's say tomorrow, but otherwise, it should come within the hour. It might even be here. Let me just check. Hang on a sec. Provisioning. Here we go. Linum Networks. There we go. We've already got it. Yeah. Yeah. Let's see. Now we've got yeah. Well yeah. Yeah. Yeah. Well, I gotta get one of the girls to send it to your republic in the next ten minutes. Alright? Alright. Well, it's all done. Oh my god. That was quick. Well, it's it's just a way of understanding how everything works and how to explain it to the customer. And I've I've been doing this for a long time. You know, I've trained a lot of people to do this, getting some really excellent end results because our goal is to keep the customer happy, give the customer the good experience, and it's there's nothing wrong with being friendly. It doesn't cost nothing. Plus, you know, my mom book, I don't believe in this new generation. Yeah. No. No. No. No. Definitely not. How to Well yeah. No. It's just the way it is, unfortunately. Anyway, we're not good to it's just what it is, and that's life, and there's nothing we can do about it. How's that sound? Oh, really? It's a shame you didn't call us before. We would have yeah. I wish you didn't buy that router because I just realized too if you were if you would've go today, we would've send it out by express. You probably would've got it on a you're in Western Australia, aren't you? Probably what? You won't get it till Wednesdays, something like that. Yeah. Yeah. No. Just that we have routers on the little network that are made exclusively for that network. But anyway, it doesn't matter. You got the TP Link. That'll do. That's all good. What did it'd not be a pain in the ass, if you don't mind. How how much did that cost you? Let's see. That's $1.39. Is it a Wi Fi six? It better be. Otherwise, you're gonna that's not gonna work. If it's not a Wi Fi six, it's not gonna work. What model is it? Hang on. T t okay. So alright. That's alright then. So now we've got now a x 3,000. They're $1.39. And if you would've wanted the twenty four months, you would offer free. Safari in your undies. Alright. Alright, Denise. It's been a real pleasure. Is there anything else we can do for you, love? My boss is a real no. He's a no actually, I tell you what, my my boss is a really nice guy, to be honest with you. I've had offers from other other companies, probably more paying all else, and now I'm staying here. It's just it's just the atmosphere. Do you know what I mean? It's not it's not always it's not always about the money. You know what I mean? Yeah. No. That's shit. I don't like that. Alright, darling. Dom, d o m, short for Dominican. Alright. Alright then. Alright. Take care. You're welcome to Airtel. Thank you very much. Bye. Bye. Bye. 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afternoon. Oh, okay. Okay. And how are you today, Denise Walker, was it? You're a newbie.\n\nThat's alright. We'll get you we'll get you to become one of our customers, and we'll look after you. So what router did you purchase? Okay. So you you said something about Linham?\n\nOkay. So you're on the Linham Networks. Is that right? That's what it sounds like. Alright.\n\nNo worries. I'm just gonna open in their portal up right now as we speak. And how's your day been so far? Bloody nightmare. What happened, love?\n\nWhat's going on? I don't believe anything these days. Yeah. Oh, that's bloody good. Telstra for what?\n\nYou got those the five g bungle. Oh, they're bloody they're bloody useless. No. They I'll tell you why. I've been in the industry for almost thirty years.\n\nSo it's not like two days ago. The problem with the five g bongles, alright, you got a big bandwidth of signal. That big bandwidth so if it rains or leaves or anything, it gets you it drives it don't don't it just drops it. It's a bloody waste of money, and it's expensive. We have that as well, but we don't advertise it.\n\nThe the and the five g no. There's no such thing as unlimited service. You'll be paying an arm a leg. You'll have to sell your bloody house. What's what's the address, love, that you're on?\n\nWhat's the address? Unit ten sorry? Unit 1013 Alvara Street, Vival, Western Australia. That's alright. Okay.\n\nSelect the address. Blah blah blah blah. We got that. Now do you know what plan you wanna go on? Well, hang on.\n\nNo. No. Hang on. Don't don't don't it's okay. Relax.\n\nDon't stress. How many people are gonna be using the Internet? I would just give the the basic one. Twenty five ten. That's it's all unlimited.\n\nYeah. Yeah. Yep. If you let me finish, 2510 will allow you up to three to five users. But if you're just one user, you can Netflix or you can do any flicks you want.\n\nSo Netflix, and whatever you can how many TVs you got in the house? Oh, that's plenty. Actually, if you just got the one, you can actually get HD four k on that as well with the 25 plan. That's only $69.95 a month, and that's unlimited. So we'll get that one, or we'll get that plan?\n\n$69.95. That's with DST included. And it's a freaking you don't get charged any connection fee or anything like that. Is that a landline or a mobile? Yeah.\n\nWe can do that for you. No problems. Alright. So we'll get that for you now. Plan has been selected.\n\nOkay. Cool. What are we doing now? Because I'm not used to it. Normally, the other girl, she does all that, but she's she didn't pick up the phone I did.\n\nSo let's review it. Okay. So I'm gonna place this order. I'm actually doing it reverse. I normally do it down.\n\nThat's why I'll place the order now. So that order goes through. Now if you're tech savvy, that's that's bloody good because now I'm just waiting for Linham Networks to send us the credentials. So once we send the it would that that shouldn't take too long. Once we get the credentials, you'll receive a text, and you'll see the username and password for the triple POE settings.\n\nSo if you know how to log in to that router and set that up, all you gotta do is connect you just said you're tech savvy. Oh, you naughty girl. You're in trouble. Pretty push ups for that. Well, you're not that bloody.\n\nHow old are you? Oh, you're still young, woman. Where are you going? Are you wrong when you're over the you're wrong when you're over the eighties? Come on.\n\nYou got a long way to go. Oh my god. Things I gotta hear these days. Yeah. Yeah.\n\nYeah. No worries. Once you receive the text, you'll have your your tech support to call during the day between nine and six. Alright. So there's a number there.\n\nIt's a 1800 number, option 3. And let's say you get the all the messages after 06:00 outside of office hours, Then you got your 247 number, which is a mobile number. It's a motorcycle station. It's a specific station that's there 24 seven after hours. So yeah.\n\nSo yeah. Yeah. That's there for technical difficulties. And if you're brand new and you need some sort of help, get your services connected, that's fine. Are you already at the unit in this unit?\n\nYep. Okay. Well, that's because it's the router hasn't been provisioned yet, so that needs to be provisioned. Now you should have a little black box and a white box, right, on the wall? Okay.\n\nSo the little black box, has it got one port or four ports? That's alright. I'll forgive you. The little black box. Okay.\n\nSo so the little black box, so you got port one, two, and three. Right? Yep. I mean, I mean, sorry. I meant to say, how many Ethernet ports do you have there?\n\nNo. No. On the little black box on the wall. Okay. Well, that one there, you plug an Ethernet cable into that.\n\nAnd the other end, where did you plug it into the modem or the router? What is it? The the WAN port or the LAN one port? Oh, come on, sweetheart. We're gonna do it properly.\n\nCome on. Beautiful. You are, buddy, pix. Have you? That's no.\n\nThat's brilliant. No. You've done well. Alright. So that's good.\n\nSo leave that as is. Alright. So that's all been ordered. Now let's go through the application so we get you online. So we're gonna get the $69.95.\n\nYou've got your BYO router, which is good. Now did you wanna go no contract twelve months or twenty four months? Now no contract, there's a connection fee of well, they say $65. It shouldn't be that much. So if you don't want a contract, I'll do it for you for probably $45 or something like that.\n\nIf you go on a twelve month contract, you get your first three months with a 15% discount. If you go on a twenty four months, you get 50% discount for three months. You already brought the router, didn't you? Oh, shit. You can't you can't bring that back, can you?\n\nBecause we can give you a free router. Oh, okay. Well, in that case, alright. So up to you. Which one do you want?\n\nI think probably twelve months will be better for you. Okay. Let's get twelve months. Let's order this now. It's okay.\n\nHow do we spell your first name? Gee. Too bloody fast. Sorry? Oh, Denis, d e n I s c.\n\nRight? No. No. It's just got the one n. Right?\n\nD n I d e n I s e. Right? And your surname? How do you spell that? No.\n\nI've done it. Sorry. I'm just joking. Alright. So we got Unit 10 Unit oops.\n\nUnit 1013 how do you spell that bloody thing? Elvira. Elvira Street, Viresh. Okay. Apartment Number 10.\n\n10. Okay. That's in Western Australia. Now I need an email address from you, darling. Yep.\n\nN e, c c, e y. Oh, so n, e e, c y. That's alright. That's yeah. N, e e, c y.\n\nYep. G mail dot com. So it's n e c u n, e e, c y, walk, w a l k, g mail dot com. I need a mobile number, which I have that one on the screen, 0417. 0417.\n\nNo. 417969712. Is that right? Oh, seven nine six nine seven 1 2. I need a form of ID which could be what we preferred.\n\nDriver license if you have it. Otherwise, a Medicare card or a password. Yeah. Yeah. Just a number.\n\nWe don't need a photo at this stage. Compliance is a keeps changing all the bloody time here in Australia with the government. I just no. I just want your driver's license number. Three five four two three four.\n\nBingo. Alright. I'm gonna be rude. I'm gonna ask for your date of birth, darling. Yep.\n\nOh, you're kidding me. On the 06/08/2025 1961. There you go. Okay. So I'm gonna put that now.\n\nWith this way, you can do it two ways. You could either pay by debit card and have that set up on a direct debit, or you can set it up on a direct debit directly with your your bank. Yep. Yeah. Yeah.\n\nYou can. Let's just place the order first. Let's see what that says. That's gonna ask me to proceed payments. So it's asking for the twelve months.\n\nThe twelve months. So we're going on a twelve month contract. Right? Okay. And your it's it's gonna charge you for the first month.\n\nSo I'm gonna put this on the first month. So I'm gonna get you to get from now to the end of the month, you're gonna get you're gonna get it free. Alright? Alright. So we got '60 I love you, darling.\n\nYou're you're you're nice and easy to talk to. There's a lot of people I tell you. Is that gonna be a Mastercard or Visa? Visa. Alright.\n\nSo these proceedings so you got the twelve months contract, which is they're gonna charge you $45 for a one soft connection fee, and then your $69 a month, which that'll that'll cover from the June 1 to the June. From now to the May, I'm gonna give it to you for free. Alright? Yeah. We'll do we'll do we'll do that after.\n\nWe'll do that after. Because it's it's a separate but we don't mix up the two together even though we will we will put it on the same on the same contract. So that way, you're not having two invoices. You know what I mean? But it's processed with two different it's processed with two different payment departments.\n\nSo it doesn't get complicated, if you know what I mean. Alright. So I just need your card number when you're ready. Yep. Yep.\n\nFour three four nine 6810. Yep. Zero six eight zero 7951. Now we're looking for the cardholder's name, which is Denise I think it's Denise Walt. Is that right?\n\nDo you know her? She's a lovely lady. I'll try my best. What's the expiry date on that, Carlo? Second.\n\n02/00/2027. And there's a verification code at the back, but I think it's got three digits or something like that. 545. Now I'm just gonna read it back because once it goes through, I don't see it again. It goes through the banks and security, whatever blah blah blah blah.\n\nI'm just gonna read out the card for first. The first four digits, we got 4349 6810 06807951. And you're listening to station three three three. No. Okay.\n\nNow we got cardholder's name, Denise Walker, and expiry date, 2027. And the card verification code is 545. Okay. Now your bank might send you a code. If it does, I will need that code to look.\n\nI'll tell you what. The different procedures authorized oh, no. They haven't. Okay. So you haven't got it.\n\nSo continue. Doesn't ask for any codes. Now some banks, they ask, like, if it's a Westpac Bank. Alright. That that order's gone through.\n\nSo that's all done. Now I've just got a okay. Let that'll just get added on automatically. If I don't know, one of the girls would do it. So let's have a look.\n\nYep. That's gone through. Blah blah blah. Let's have a look. Denise.\n\nDenise. Oh, Denise. I mean, lower you. Remember that song? Blondie here.\n\nAlright. So you're gone. You're in. Okay. So you're you're all done and dusted.\n\nSo now we're just waiting for Linham Networks now to send us their credentials. Once you get it once you receive the text, you'll need what you what I need you to do between now and then, you should be able to see the router's Wi Fi. So when you when you see the Wi Fi, I want you to Look. That can take about an hour or something like that. Sometimes it just depends on their workload.\n\nSometimes they do it really quick. Other times, it's just a little bit longer than normal. It's right about an hour, let's say, more or less. Sorry? And that'll be a text message because you got no Internet, have you?\n\nOr you do have Internet? Okay. So, anyway, we more we always send them by text anyway. So it's all it's all automated by text. It gets done at the back end.\n\nWe don't do it directly. It gets done at the back end. Yeah. And that's it. So once that happens, ring up the the number, the 96 number.\n\nIt'll be a 191800 number, and just select option 3, which is tech support. If by any chance Linham Network are on a long coffee break and we get it after 06:00. I'm just explaining this to you just in case. There's the after hours number. So you got two options.\n\nYou got nine till six office hour support and then after six or outside of office hours, 247 support. 180247835. But let me just rent them now. What is oh my god. You're worse than me.\n\nYeah. I'm too young for that. Excuse me. Yeah. Correct.\n\nYou ring up, and then they'll they'll go through the actions on how what you need to do to log in to the router interface and to sorry? Yeah. Exactly. Yes. Yeah.\n\nThat's it. You gotta put in the username and password, then finish the cycle off, and that's it. You're up and running. Alright. Well, there you go.\n\nIt's all done. Any questions? Or for her to hold your peace. Talk to me. Oh, yes.\n\nThe okay. So we're we're after a mobile phone now? Yeah. Yeah. That's not a problem.\n\nWhat sort of handset do you have? Is it the 13, the 14, the 15? I I love that, mate. Apple 1314. Oh my god.\n\nThey're bloody bloody nuts. I've got the 17. I shouldn't talk. Leave me a little one. How old is it?\n\nOh, you don't know the model because if it's an eSIM if it supports eSIM, we can do it straight away. They'd have to send you out a card. I I mean, we can send you out a card. That's not a problem. That's up to you.\n\nYou go to settings and go to about and then scroll down and tell you what it tells you what it is. Hang on. Let me just bloody look at my phone because I iPhone mini 12. Okay. Okay.\n\nIPhone mini 12 compatible from Patty from Pattyball to b c. B c. IPad Pro, best was best rated e SIM for iPhone. Okay. E SIM cards.\n\nTwo. IPhone 12 Mini eSIM. Best rated eSIM for iPhone. So it is compatible to eSIM. Oh, wow.\n\nWell, we can do that. Now you can keep the same number that's do you wanna do you know what sort of I mean, do you use a lot of data on your phone? Or well then so would 10 gigs be enough for you or you want more? 10 gigabytes? Would that be enough?\n\nWhat 10? Oh, sorry. That plan is $30 a month. This is on the Telstra network still. Yeah.\n\nNow because I I'll tell you why we worked with Vodafone and Optus. We still can. However, I dropped out because there was just too many dropouts with the Vodafone network. Even though it's a lot cheaper, it's giving us a big headache. And then we opt what are you paying a month?\n\nNo. Well, then then you don't need to change it then. Oh, it's up to it's up to you. You don't need to change it. Stay with them.\n\nYeah. We have got one forty gigs for $45, but you don't need that. That's something. If you're not gonna yeah. Look.\n\nYeah. Yeah. Ring Telstra for the dongle. You can cancel that. You don't need it.\n\nBut wait until you get the the Internet going first, then you can cancel that. And with your mobile phone look. I'm looking at other options. I was gonna go back to Vodafone to Optus because they're cheap, but the problem is, mate, over the last six months, they've had a lot of security breaches. Well, what's Waterfall Life in that area?\n\nDo you know? Yeah. But they don't they don't they'd be they live Vocus, so that that would have been Optus. Yeah. That would have been Optus.\n\nBecause I know who the owner was, and they got brought out by a company called Vocus. Anyway, it's a long story. Yeah. Leave the phone. You don't you don't need it right now.\n\nIf I do come up with anything cheap and it's good in your area, I promise I will let you know. In the meantime, let's get your services activated, and you will receive a text as soon as we receive that information from Luna Networks? No. It's only bloody where are you? You're what time is it where you are?\n\nYou're about 01:00 or something. Right? Okay. So you're ten to two. Here, it's ten to four.\n\nSo then I can go to around about six, 07:00 here. So, yeah, we we should we should be able to get it. I mean, worst case scenario, let's say tomorrow, but otherwise, it should come within the hour. It might even be here. Let me just check.\n\nHang on a sec. Provisioning. Here we go. Linum Networks. There we go.\n\nWe've already got it. Yeah. Yeah. Let's see. Now we've got yeah.\n\nWell yeah. Yeah. Yeah. Well, I gotta get one of the girls to send it to your republic in the next ten minutes. Alright?\n\nAlright. Well, it's all done. Oh my god. That was quick. Well, it's it's just a way of understanding how everything works and how to explain it to the customer.\n\nAnd I've I've been doing this for a long time. You know, I've trained a lot of people to do this, getting some really excellent end results because our goal is to keep the customer happy, give the customer the good experience, and it's there's nothing wrong with being friendly. It doesn't cost nothing. Plus, you know, my mom book, I don't believe in this new generation. Yeah.\n\nNo. No. No. No. Definitely not.\n\nHow to Well yeah. No. It's just the way it is, unfortunately. Anyway, we're not good to it's just what it is, and that's life, and there's nothing we can do about it. How's that sound?\n\nOh, really? It's a shame you didn't call us before. We would have yeah. I wish you didn't buy that router because I just realized too if you were if you would've go today, we would've send it out by express. You probably would've got it on a you're in Western Australia, aren't you?\n\nProbably what? You won't get it till Wednesdays, something like that. Yeah. Yeah. No.\n\nJust that we have routers on the little network that are made exclusively for that network. But anyway, it doesn't matter. You got the TP Link. That'll do. That's all good.\n\nWhat did it'd not be a pain in the ass, if you don't mind. How how much did that cost you? Let's see. That's $1.39. Is it a Wi Fi six?\n\nIt better be. Otherwise, you're gonna that's not gonna work. If it's not a Wi Fi six, it's not gonna work. What model is it? Hang on.\n\nT t okay. So alright. That's alright then. So now we've got now a x 3,000. They're $1.39.\n\nAnd if you would've wanted the twenty four months, you would offer free. Safari in your undies. Alright. Alright, Denise. It's been a real pleasure.\n\nIs there anything else we can do for you, love? My boss is a real no. He's a no actually, I tell you what, my my boss is a really nice guy, to be honest with you. I've had offers from other other companies, probably more paying all else, and now I'm staying here. It's just it's just the atmosphere.\n\nDo you know what I mean? It's not it's not always it's not always about the money. You know what I mean? Yeah. No.\n\nThat's shit. I don't like that. Alright, darling. Dom, d o m, short for Dominican. Alright.\n\nAlright then. Alright. Take care. You're welcome to Airtel. Thank you very much.\n\nBye. Bye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.39999998,"end":1.14,"sentiment":"neutral","sentiment_score":0.32430243492126465},{"text":"Oh, okay.","start":17.805,"end":18.465,"sentiment":"neutral","sentiment_score":0.18403492122888565},{"text":"Okay.","start":20.045,"end":20.365,"sentiment":"neutral","sentiment_score":0.2093850076198578},{"text":"And how are you today, Denise Walker, was it?","start":20.365,"end":23.185,"sentiment":"neutral","sentiment_score":0.2850874480273988},{"text":"You're a newbie.","start":26.58,"end":27.32,"sentiment":"neutral","sentiment_score":-0.15196080505847928}],"sentiment":"neutral","sentiment_score":0.19623319629360647,"num_words":17,"start":0.39999998,"end":27.32},{"sentences":[{"text":"That's alright.","start":27.380001,"end":28.1,"sentiment":"neutral","sentiment_score":0.29378005117177963},{"text":"We'll get you we'll get you to become one of our customers, and we'll look after you.","start":28.1,"end":32.6,"sentiment":"positive","sentiment_score":0.35836822408087116},{"text":"So what router did you purchase?","start":33.3,"end":35.0,"sentiment":"neutral","sentiment_score":0.08851496875286102},{"text":"Okay.","start":50.375,"end":50.875,"sentiment":"neutral","sentiment_score":0.033699024468660355},{"text":"So you you said something about Linham?","start":51.415,"end":53.434998,"sentiment":"neutral","sentiment_score":0.01375917105802468}],"sentiment":"neutral","sentiment_score":0.22245221048819297,"num_words":33,"start":27.380001,"end":53.434998},{"sentences":[{"text":"Okay.","start":55.510002,"end":55.75,"sentiment":"neutral","sentiment_score":0.03644980490207672},{"text":"So you're on the Linham Networks.","start":55.75,"end":57.27,"sentiment":"neutral","sentiment_score":0.048385257832705975},{"text":"Is that right?","start":57.27,"end":58.09,"sentiment":"neutral","sentiment_score":0.058476087947686516},{"text":"That's what it sounds like.","start":59.190002,"end":61.050003,"sentiment":"neutral","sentiment_score":0.058927619457244874},{"text":"Alright.","start":62.55,"end":62.95,"sentiment":"neutral","sentiment_score":0.10251744836568832}],"sentiment":"neutral","sentiment_score":0.0562090725870803,"num_words":16,"start":55.510002,"end":62.95},{"sentences":[{"text":"No worries.","start":62.95,"end":63.43,"sentiment":"neutral","sentiment_score":0.12155912071466446},{"text":"I'm just gonna open in their portal up right now as we speak.","start":63.43,"end":67.37,"sentiment":"neutral","sentiment_score":0.11465323716402054},{"text":"And how's your day been so far?","start":70.925,"end":72.465,"sentiment":"neutral","sentiment_score":0.12726450711488724},{"text":"Bloody nightmare.","start":74.525,"end":75.325,"sentiment":"negative","sentiment_score":-0.4781881421804428},{"text":"What happened, love?","start":75.325,"end":76.125,"sentiment":"neutral","sentiment_score":-0.22578027844429016}],"sentiment":"neutral","sentiment_score":0.03669425017303891,"num_words":27,"start":62.95,"end":76.125},{"sentences":[{"text":"What's going on?","start":76.125,"end":77.185,"sentiment":"neutral","sentiment_score":-0.08887919286886851},{"text":"I don't believe anything these days.","start":79.245,"end":81.025,"sentiment":"negative","sentiment_score":-0.4114549209674199},{"text":"Yeah.","start":83.165,"end":83.665,"sentiment":"neutral","sentiment_score":0.029088275507092476},{"text":"Oh, that's bloody good.","start":87.46,"end":88.68,"sentiment":"neutral","sentiment_score":0.24081139266490936},{"text":"Telstra for what?","start":103.795,"end":104.935005,"sentiment":"neutral","sentiment_score":-0.06938869257767995}],"sentiment":"neutral","sentiment_score":-0.11477643152808442,"num_words":17,"start":76.125,"end":104.935005},{"sentences":[{"text":"You got those the five g bungle.","start":108.355,"end":110.615005,"sentiment":"neutral","sentiment_score":-0.13876339261020934},{"text":"Oh, they're bloody they're bloody useless.","start":111.77,"end":113.79,"sentiment":"negative","sentiment_score":-0.5777272035678228},{"text":"No.","start":114.65,"end":114.89,"sentiment":"neutral","sentiment_score":-0.28032833337783813},{"text":"They I'll tell you why.","start":114.89,"end":115.85,"sentiment":"neutral","sentiment_score":-0.180670802295208},{"text":"I've been in the industry for almost thirty years.","start":115.85,"end":118.43,"sentiment":"neutral","sentiment_score":0.09660575621657902}],"sentiment":"neutral","sentiment_score":-0.16971205387796676,"num_words":28,"start":108.355,"end":118.43},{"sentences":[{"text":"So it's not like two days ago.","start":119.21,"end":121.39,"sentiment":"neutral","sentiment_score":-0.03463675121643713},{"text":"The problem with the five g bongles, alright, you got a big bandwidth of signal.","start":121.93,"end":127.145004,"sentiment":"neutral","sentiment_score":-0.2342588851849238},{"text":"That big bandwidth so if it rains or leaves or anything, it gets you it drives it don't don't it just drops it.","start":128.645,"end":135.125,"sentiment":"neutral","sentiment_score":-0.2473997865682063},{"text":"It's a bloody waste of money, and it's expensive.","start":135.125,"end":137.705,"sentiment":"negative","sentiment_score":-0.7962910996543037},{"text":"We have that as well, but we don't advertise it.","start":138.15001,"end":140.65001,"sentiment":"neutral","sentiment_score":-0.3270530700683594}],"sentiment":"neutral","sentiment_score":-0.31068259726453107,"num_words":64,"start":119.21,"end":140.65001},{"sentences":[{"text":"The the and the five g no.","start":146.31,"end":147.59,"sentiment":"neutral","sentiment_score":-0.16790361915315902},{"text":"There's no such thing as unlimited service.","start":147.59,"end":149.43001,"sentiment":"negative","sentiment_score":-0.3505088686943054},{"text":"You'll be paying an arm a leg.","start":149.43001,"end":150.55,"sentiment":"negative","sentiment_score":-0.49938477150031496},{"text":"You'll have to sell your bloody house.","start":150.55,"end":152.055,"sentiment":"negative","sentiment_score":-0.5212192492825645},{"text":"What's what's the address, love, that you're on?","start":153.015,"end":155.015,"sentiment":"neutral","sentiment_score":-0.07754938630387187}],"sentiment":"neutral","sentiment_score":-0.3164864069678717,"num_words":36,"start":146.31,"end":155.015},{"sentences":[{"text":"What's the address?","start":155.015,"end":155.83499,"sentiment":"neutral","sentiment_score":-0.017782555272181828},{"text":"Unit ten sorry?","start":157.97499,"end":163.435,"sentiment":"neutral","sentiment_score":-0.009182563206801811},{"text":"Unit 1013 Alvara Street, Vival, Western Australia.","start":173.20999,"end":177.70999,"sentiment":"neutral","sentiment_score":0.002378564843508814},{"text":"That's alright.","start":180.09,"end":183.24501,"sentiment":"neutral","sentiment_score":0.0049003573367372155},{"text":"Okay.","start":184.905,"end":185.38501,"sentiment":"neutral","sentiment_score":0.0097851250320673}],"sentiment":"neutral","sentiment_score":-0.0027912226141779684,"num_words":16,"start":155.015,"end":185.38501},{"sentences":[{"text":"Select the address.","start":185.38501,"end":186.425,"sentiment":"neutral","sentiment_score":-0.0014785099774599075},{"text":"Blah blah blah blah.","start":186.425,"end":187.30501,"sentiment":"neutral","sentiment_score":-0.084547134116292},{"text":"We got that.","start":187.30501,"end":188.365,"sentiment":"neutral","sentiment_score":-0.03395466630657514},{"text":"Now do you know what plan you wanna go on?","start":189.785,"end":191.88501,"sentiment":"neutral","sentiment_score":-0.015505487471818924},{"text":"Well, hang on.","start":193.225,"end":194.02501,"sentiment":"neutral","sentiment_score":-0.041750537852446236}],"sentiment":"neutral","sentiment_score":-0.031512806677947876,"num_words":23,"start":185.38501,"end":194.02501},{"sentences":[{"text":"No.","start":194.02501,"end":194.10501,"sentiment":"neutral","sentiment_score":-0.09868262708187105},{"text":"No.","start":194.10501,"end":194.345,"sentiment":"neutral","sentiment_score":-0.09518986940383913},{"text":"Hang on.","start":194.345,"end":194.825,"sentiment":"neutral","sentiment_score":-0.07380547001957893},{"text":"Don't don't don't it's okay.","start":194.825,"end":196.02501,"sentiment":"neutral","sentiment_score":-0.0539573535323143},{"text":"Relax.","start":196.02501,"end":196.505,"sentiment":"neutral","sentiment_score":0.04178834706544876}],"sentiment":"neutral","sentiment_score":-0.05694818571209907,"num_words":10,"start":194.02501,"end":196.505},{"sentences":[{"text":"Don't stress.","start":196.505,"end":197.16,"sentiment":"neutral","sentiment_score":0.012655641883611679},{"text":"How many people are gonna be using the Internet?","start":197.32,"end":199.34,"sentiment":"neutral","sentiment_score":0.027304593266712293},{"text":"I would just give the the basic one.","start":200.76001,"end":202.44,"sentiment":"neutral","sentiment_score":0.051567831076681614},{"text":"Twenty five ten.","start":202.44,"end":203.58,"sentiment":"neutral","sentiment_score":0.028762894372145336},{"text":"That's it's all unlimited.","start":204.04001,"end":210.06,"sentiment":"neutral","sentiment_score":0.090810127556324}],"sentiment":"neutral","sentiment_score":0.0435817101970315,"num_words":26,"start":196.505,"end":210.06},{"sentences":[{"text":"Yeah.","start":211.935,"end":212.175,"sentiment":"neutral","sentiment_score":0.08174032717943192},{"text":"Yeah.","start":212.175,"end":212.675,"sentiment":"neutral","sentiment_score":0.09963884949684144},{"text":"Yep.","start":212.735,"end":213.215,"sentiment":"neutral","sentiment_score":0.09007413685321808},{"text":"If you let me finish, 2510 will allow you up to three to five users.","start":213.215,"end":217.715,"sentiment":"neutral","sentiment_score":0.10009036958217621},{"text":"But if you're just one user, you can Netflix or you can do any flicks you want.","start":219.295,"end":224.275,"sentiment":"neutral","sentiment_score":0.10713960055042715}],"sentiment":"neutral","sentiment_score":0.10269091618912561,"num_words":35,"start":211.935,"end":224.275},{"sentences":[{"text":"So Netflix, and whatever you can how many TVs you got in the house?","start":226.61,"end":230.79,"sentiment":"neutral","sentiment_score":0.07295300731701511},{"text":"Oh, that's plenty.","start":231.65,"end":232.61,"sentiment":"positive","sentiment_score":0.5041001439094543},{"text":"Actually, if you just got the one, you can actually get HD four k on that as well with the 25 plan.","start":232.61,"end":238.125,"sentiment":"positive","sentiment_score":0.4243248552083969},{"text":"That's only $69.95 a month, and that's unlimited.","start":238.445,"end":241.345,"sentiment":"positive","sentiment_score":0.38369084894657135},{"text":"So we'll get that one, or we'll get that plan?","start":246.045,"end":250.865,"sentiment":"neutral","sentiment_score":0.1265527404844761}],"sentiment":"neutral","sentiment_score":0.2842779569327831,"num_words":57,"start":226.61,"end":250.865},{"sentences":[{"text":"$69.95.","start":254.38,"end":255.92001,"sentiment":"neutral","sentiment_score":0.089190274477005},{"text":"That's with DST included.","start":257.34,"end":258.88,"sentiment":"neutral","sentiment_score":0.16450919210910797},{"text":"And it's a freaking you don't get charged any connection fee or anything like that.","start":261.18,"end":264.88,"sentiment":"neutral","sentiment_score":0.12334390183289846},{"text":"Is that a landline or a mobile?","start":268.745,"end":270.445,"sentiment":"neutral","sentiment_score":0.03954588621854782},{"text":"Yeah.","start":271.625,"end":271.945,"sentiment":"neutral","sentiment_score":0.1527787744998932}],"sentiment":"neutral","sentiment_score":0.10810662672988006,"num_words":28,"start":254.38,"end":271.945},{"sentences":[{"text":"We can do that for you.","start":271.945,"end":272.825,"sentiment":"neutral","sentiment_score":0.20731264849503836},{"text":"No problems.","start":272.825,"end":273.465,"sentiment":"neutral","sentiment_score":0.24185112863779068},{"text":"Alright.","start":273.465,"end":273.865,"sentiment":"neutral","sentiment_score":0.24950234591960907},{"text":"So we'll get that for you now.","start":273.865,"end":275.805,"sentiment":"neutral","sentiment_score":0.28456696442195345},{"text":"Plan has been selected.","start":276.98502,"end":278.685,"sentiment":"neutral","sentiment_score":0.2102411724627018}],"sentiment":"neutral","sentiment_score":0.2405006967484951,"num_words":20,"start":271.945,"end":278.685},{"sentences":[{"text":"Okay.","start":278.98502,"end":279.48502,"sentiment":"neutral","sentiment_score":0.23534534871578217},{"text":"Cool.","start":279.625,"end":280.125,"sentiment":"neutral","sentiment_score":0.2748933732509613},{"text":"What are we doing now?","start":281.95,"end":282.91,"sentiment":"neutral","sentiment_score":0.13196945935487747},{"text":"Because I'm not used to it.","start":282.91,"end":283.87,"sentiment":"neutral","sentiment_score":-0.14703613830109438},{"text":"Normally, the other girl, she does all that, but she's she didn't pick up the phone I did.","start":283.87,"end":288.59,"sentiment":"neutral","sentiment_score":-0.08405581923822562}],"sentiment":"neutral","sentiment_score":-0.03952050185011279,"num_words":31,"start":278.98502,"end":288.59},{"sentences":[{"text":"So let's review it.","start":288.59,"end":290.05002,"sentiment":"neutral","sentiment_score":0.013979238923639059},{"text":"Okay.","start":293.71,"end":294.03,"sentiment":"neutral","sentiment_score":0.05474216118454933},{"text":"So I'm gonna place this order.","start":294.03,"end":296.21,"sentiment":"neutral","sentiment_score":0.07957370703419049},{"text":"I'm actually doing it reverse.","start":297.845,"end":299.20502,"sentiment":"neutral","sentiment_score":0.044851500540971756},{"text":"I normally do it down.","start":299.20502,"end":300.005,"sentiment":"neutral","sentiment_score":0.02970362678170204}],"sentiment":"neutral","sentiment_score":0.04575604741417226,"num_words":21,"start":288.59,"end":300.005},{"sentences":[{"text":"That's why I'll place the order now.","start":300.005,"end":301.70502,"sentiment":"neutral","sentiment_score":0.14994191538010324},{"text":"So that order goes through.","start":302.96503,"end":304.725,"sentiment":"neutral","sentiment_score":0.2561393857002258},{"text":"Now if you're tech savvy, that's that's bloody good because now I'm just waiting for Linham Networks to send us the credentials.","start":304.725,"end":311.625,"sentiment":"neutral","sentiment_score":0.2800180610607971},{"text":"So once we send the it would that that shouldn't take too long.","start":313.16,"end":316.12,"sentiment":"neutral","sentiment_score":0.14903545551575148},{"text":"Once we get the credentials, you'll receive a text, and you'll see the username and password for the triple POE settings.","start":316.12,"end":324.78,"sentiment":"neutral","sentiment_score":0.15231241498674666}],"sentiment":"neutral","sentiment_score":0.2003927840577329,"num_words":68,"start":300.005,"end":324.78},{"sentences":[{"text":"So if you know how to log in to that router and set that up, all you gotta do is connect you just said you're tech savvy.","start":325.125,"end":334.825,"sentiment":"neutral","sentiment_score":0.11131215931985665},{"text":"Oh, you naughty girl.","start":336.08502,"end":337.685,"sentiment":"negative","sentiment_score":-0.5981778353452682},{"text":"You're in trouble.","start":337.685,"end":338.565,"sentiment":"negative","sentiment_score":-0.5828630725542704},{"text":"Pretty push ups for that.","start":338.565,"end":340.02502,"sentiment":"negative","sentiment_score":-0.38634567260742186},{"text":"Well, you're not that bloody.","start":345.06,"end":346.18002,"sentiment":"neutral","sentiment_score":-0.32395087480545043}],"sentiment":"neutral","sentiment_score":-0.10653079532891173,"num_words":44,"start":325.125,"end":346.18002},{"sentences":[{"text":"How old are you?","start":346.18002,"end":347.24002,"sentiment":"neutral","sentiment_score":-0.1982763074338436},{"text":"Oh, you're still young, woman.","start":349.54,"end":350.90002,"sentiment":"neutral","sentiment_score":-0.1551993489265442},{"text":"Where are you going?","start":350.90002,"end":351.88,"sentiment":"neutral","sentiment_score":-0.10436534509062767},{"text":"Are you wrong when you're over the you're wrong when you're over the eighties?","start":353.865,"end":357.485,"sentiment":"negative","sentiment_score":-0.38525374446596417},{"text":"Come on.","start":357.54498,"end":357.94498,"sentiment":"neutral","sentiment_score":-0.3218206614255905}],"sentiment":"neutral","sentiment_score":-0.27668127931397535,"num_words":29,"start":346.18002,"end":357.94498},{"sentences":[{"text":"You got a long way to go.","start":357.94498,"end":359.22498,"sentiment":"negative","sentiment_score":-0.4658122020108359},{"text":"Oh my god.","start":359.22498,"end":360.425,"sentiment":"negative","sentiment_score":-0.35525111357371014},{"text":"Things I gotta hear these days.","start":360.425,"end":362.205,"sentiment":"neutral","sentiment_score":-0.2869945863882701},{"text":"Yeah.","start":363.865,"end":364.10498,"sentiment":"neutral","sentiment_score":0.00916219875216484},{"text":"Yeah.","start":364.10498,"end":364.345,"sentiment":"neutral","sentiment_score":0.04737355560064316}],"sentiment":"neutral","sentiment_score":-0.332881695487433,"num_words":18,"start":357.94498,"end":364.345},{"sentences":[{"text":"Yeah.","start":364.345,"end":364.66498,"sentiment":"neutral","sentiment_score":0.10298658162355424},{"text":"No worries.","start":364.66498,"end":365.32498,"sentiment":"neutral","sentiment_score":0.21045434474945068},{"text":"Once you receive the text, you'll have your your tech support to call during the day between nine and six.","start":366.185,"end":372.75,"sentiment":"neutral","sentiment_score":0.17069480046629906},{"text":"Alright.","start":373.93,"end":374.25,"sentiment":"neutral","sentiment_score":0.13662390410900116},{"text":"So there's a number there.","start":374.25,"end":375.13,"sentiment":"neutral","sentiment_score":0.08853870108723641}],"sentiment":"neutral","sentiment_score":0.15576236862046966,"num_words":29,"start":364.345,"end":375.13},{"sentences":[{"text":"It's a 1800 number, option 3.","start":375.13,"end":377.31,"sentiment":"neutral","sentiment_score":0.07243011146783829},{"text":"And let's say you get the all the messages after 06:00 outside of office hours, Then you got your 247 number, which is a mobile number.","start":377.69,"end":388.275,"sentiment":"neutral","sentiment_score":0.0645494983316614},{"text":"It's a motorcycle station.","start":388.975,"end":390.335,"sentiment":"neutral","sentiment_score":0.067343695089221},{"text":"It's a specific station that's there 24 seven after hours.","start":390.335,"end":393.875,"sentiment":"neutral","sentiment_score":0.06104365848004818},{"text":"So yeah.","start":394.495,"end":395.375,"sentiment":"neutral","sentiment_score":0.012756988406181335}],"sentiment":"neutral","sentiment_score":0.06287902015416573,"num_words":48,"start":375.13,"end":395.375},{"sentences":[{"text":"So yeah.","start":395.375,"end":397.69,"sentiment":"neutral","sentiment_score":-0.03239641338586807},{"text":"Yeah.","start":397.69,"end":398.09,"sentiment":"neutral","sentiment_score":-0.02895098738372326},{"text":"That's there for technical difficulties.","start":398.09,"end":400.11002,"sentiment":"neutral","sentiment_score":-0.05727735906839371},{"text":"And if you're brand new and you need some sort of help, get your services connected, that's fine.","start":400.33002,"end":407.39,"sentiment":"neutral","sentiment_score":0.0030784784919685787},{"text":"Are you already at the unit in this unit?","start":407.53,"end":409.79,"sentiment":"neutral","sentiment_score":0.01991373859345913}],"sentiment":"neutral","sentiment_score":-0.004156981408596039,"num_words":35,"start":395.375,"end":409.79},{"sentences":[{"text":"Yep.","start":410.65,"end":411.15,"sentiment":"neutral","sentiment_score":0.08159932494163513},{"text":"Okay.","start":414.525,"end":414.92502,"sentiment":"neutral","sentiment_score":0.03673454746603966},{"text":"Well, that's because it's the router hasn't been provisioned yet, so that needs to be provisioned.","start":414.92502,"end":419.185,"sentiment":"neutral","sentiment_score":-0.01440212590387091},{"text":"Now you should have a little black box and a white box, right, on the wall?","start":419.565,"end":424.465,"sentiment":"neutral","sentiment_score":0.03664825513260439},{"text":"Okay.","start":427.35,"end":427.66998,"sentiment":"neutral","sentiment_score":0.026533976197242737}],"sentiment":"neutral","sentiment_score":0.014308740464704378,"num_words":35,"start":410.65,"end":427.66998},{"sentences":[{"text":"So the little black box, has it got one port or four ports?","start":427.66998,"end":431.37,"sentiment":"neutral","sentiment_score":0.01548329361069661},{"text":"That's alright.","start":435.83,"end":436.47,"sentiment":"neutral","sentiment_score":0.041365120094269514},{"text":"I'll forgive you.","start":436.47,"end":437.53,"sentiment":"neutral","sentiment_score":-0.014098667229215303},{"text":"The little black box.","start":441.475,"end":442.775,"sentiment":"neutral","sentiment_score":0.019816698506474495},{"text":"Okay.","start":445.795,"end":446.275,"sentiment":"neutral","sentiment_score":0.03679156303405762}],"sentiment":"neutral","sentiment_score":0.015555452717387157,"num_words":23,"start":427.66998,"end":446.275},{"sentences":[{"text":"So so the little black box, so you got port one, two, and three.","start":446.275,"end":449.875,"sentiment":"neutral","sentiment_score":0.016606598493776152},{"text":"Right?","start":449.875,"end":450.375,"sentiment":"neutral","sentiment_score":0.02391401305794716},{"text":"Yep.","start":454.835,"end":455.335,"sentiment":"neutral","sentiment_score":-0.017133653163909912},{"text":"I mean, I mean, sorry.","start":459.84,"end":460.56,"sentiment":"neutral","sentiment_score":0.0016380354762077331},{"text":"I meant to say, how many Ethernet ports do you have there?","start":460.56,"end":463.3,"sentiment":"neutral","sentiment_score":-0.0021768162647883096}],"sentiment":"neutral","sentiment_score":0.006707306697287343,"num_words":33,"start":446.275,"end":463.3},{"sentences":[{"text":"No.","start":465.84,"end":466.0,"sentiment":"neutral","sentiment_score":-0.18413999676704407},{"text":"No.","start":466.0,"end":466.24,"sentiment":"neutral","sentiment_score":-0.18521253764629364},{"text":"On the little black box on the wall.","start":466.24,"end":468.075,"sentiment":"neutral","sentiment_score":-0.08643557876348495},{"text":"Okay.","start":470.155,"end":470.55502,"sentiment":"neutral","sentiment_score":0.0005557280965149403},{"text":"Well, that one there, you plug an Ethernet cable into that.","start":470.55502,"end":473.45502,"sentiment":"neutral","sentiment_score":-0.000276818744499575}],"sentiment":"neutral","sentiment_score":-0.04833302011882717,"num_words":22,"start":465.84,"end":473.45502},{"sentences":[{"text":"And the other end, where did you plug it into the modem or the router?","start":474.55502,"end":478.49503,"sentiment":"neutral","sentiment_score":-0.0036902389489114284},{"text":"What is it?","start":481.31998,"end":482.03998,"sentiment":"neutral","sentiment_score":-0.0064199309175213175},{"text":"The the WAN port or the LAN one port?","start":482.03998,"end":484.78,"sentiment":"neutral","sentiment_score":-0.009158182320081525},{"text":"Oh, come on, sweetheart.","start":487.24,"end":488.36,"sentiment":"neutral","sentiment_score":0.061805687844753265},{"text":"We're gonna do it properly.","start":488.36,"end":489.4,"sentiment":"neutral","sentiment_score":0.056462522596120834}],"sentiment":"neutral","sentiment_score":0.010347176291462448,"num_words":36,"start":474.55502,"end":489.4},{"sentences":[{"text":"Come on.","start":489.4,"end":490.13998,"sentiment":"neutral","sentiment_score":0.014225887134671211},{"text":"Beautiful.","start":494.985,"end":495.485,"sentiment":"positive","sentiment_score":0.42852121591567993},{"text":"You are, buddy, pix.","start":495.785,"end":496.82498,"sentiment":"neutral","sentiment_score":0.2964712977409363},{"text":"Have you?","start":496.82498,"end":497.485,"sentiment":"neutral","sentiment_score":0.12605564296245575},{"text":"That's no.","start":498.905,"end":503.305,"sentiment":"neutral","sentiment_score":0.027625055983662605}],"sentiment":"neutral","sentiment_score":0.17729268900372766,"num_words":11,"start":489.4,"end":503.305},{"sentences":[{"text":"That's brilliant.","start":503.305,"end":504.025,"sentiment":"positive","sentiment_score":0.34393125772476196},{"text":"No.","start":504.025,"end":504.185,"sentiment":"neutral","sentiment_score":0.08115971833467484},{"text":"You've done well.","start":504.185,"end":505.085,"sentiment":"neutral","sentiment_score":0.18984908610582352},{"text":"Alright.","start":505.225,"end":505.625,"sentiment":"neutral","sentiment_score":0.25395891070365906},{"text":"So that's good.","start":505.625,"end":506.26498,"sentiment":"neutral","sentiment_score":0.31762491663297016}],"sentiment":"neutral","sentiment_score":0.25454031527042387,"num_words":10,"start":503.305,"end":506.26498},{"sentences":[{"text":"So leave that as is.","start":506.26498,"end":507.965,"sentiment":"neutral","sentiment_score":0.18479688167572023},{"text":"Alright.","start":509.81998,"end":510.31998,"sentiment":"neutral","sentiment_score":0.10429196059703828},{"text":"So that's all been ordered.","start":510.93997,"end":512.72,"sentiment":"neutral","sentiment_score":0.1267971560359001},{"text":"Now let's go through the application so we get you online.","start":513.74,"end":518.88,"sentiment":"neutral","sentiment_score":0.09658696231516925},{"text":"So we're gonna get the $69.95.","start":519.01996,"end":521.92,"sentiment":"neutral","sentiment_score":0.08124875215192635}],"sentiment":"neutral","sentiment_score":0.1147218302690557,"num_words":28,"start":506.26498,"end":521.92},{"sentences":[{"text":"You've got your BYO router, which is good.","start":523.265,"end":526.245,"sentiment":"neutral","sentiment_score":0.25816951878368855},{"text":"Now did you wanna go no contract twelve months or twenty four months?","start":527.105,"end":533.105,"sentiment":"neutral","sentiment_score":0.014965056656644894},{"text":"Now no contract, there's a connection fee of well, they say $65.","start":533.105,"end":537.90497,"sentiment":"neutral","sentiment_score":-0.012113283776367703},{"text":"It shouldn't be that much.","start":537.90497,"end":539.16,"sentiment":"neutral","sentiment_score":-0.006531569361686707},{"text":"So if you don't want a contract, I'll do it for you for probably $45 or something like that.","start":540.04,"end":544.13995,"sentiment":"neutral","sentiment_score":0.024980922842300253}],"sentiment":"neutral","sentiment_score":0.04485126611727633,"num_words":57,"start":523.265,"end":544.13995},{"sentences":[{"text":"If you go on a twelve month contract, you get your first three months with a 15% discount.","start":544.51996,"end":549.57996,"sentiment":"neutral","sentiment_score":0.06723773645030127},{"text":"If you go on a twenty four months, you get 50% discount for three months.","start":551.24,"end":557.10504,"sentiment":"neutral","sentiment_score":0.08504579315582911},{"text":"You already brought the router, didn't you?","start":557.405,"end":559.425,"sentiment":"neutral","sentiment_score":0.032238095732671876},{"text":"Oh, shit.","start":560.445,"end":560.925,"sentiment":"neutral","sentiment_score":-0.307794027030468},{"text":"You can't you can't bring that back, can you?","start":560.925,"end":563.10504,"sentiment":"neutral","sentiment_score":-0.23566801680458915}],"sentiment":"neutral","sentiment_score":-0.0004895565045230529,"num_words":51,"start":544.51996,"end":563.10504},{"sentences":[{"text":"Because we can give you a free router.","start":564.685,"end":566.54504,"sentiment":"neutral","sentiment_score":-0.02461434481665492},{"text":"Oh, okay.","start":572.11005,"end":572.51,"sentiment":"neutral","sentiment_score":0.013136382214725018},{"text":"Well, in that case, alright.","start":572.51,"end":573.95,"sentiment":"neutral","sentiment_score":-0.0017866759866592475},{"text":"So up to you.","start":573.95,"end":575.47003,"sentiment":"neutral","sentiment_score":0.06126755103468895},{"text":"Which one do you want?","start":575.47003,"end":576.69,"sentiment":"neutral","sentiment_score":0.04929671585559845}],"sentiment":"neutral","sentiment_score":0.01299910039081927,"num_words":24,"start":564.685,"end":576.69},{"sentences":[{"text":"I think probably twelve months will be better for you.","start":579.63,"end":582.05005,"sentiment":"neutral","sentiment_score":0.04445804506540298},{"text":"Okay.","start":583.815,"end":584.215,"sentiment":"neutral","sentiment_score":0.2998502850532532},{"text":"Let's get twelve months.","start":584.215,"end":585.67505,"sentiment":"neutral","sentiment_score":0.19312965869903564},{"text":"Let's order this now.","start":588.935,"end":590.715,"sentiment":"neutral","sentiment_score":0.31437310576438904},{"text":"It's okay.","start":592.215,"end":592.61505,"sentiment":"positive","sentiment_score":0.36677582561969757}],"sentiment":"neutral","sentiment_score":0.16704730689525604,"num_words":21,"start":579.63,"end":592.61505},{"sentences":[{"text":"How do we spell your first name?","start":592.61505,"end":594.23505,"sentiment":"neutral","sentiment_score":0.05036182275840214},{"text":"Gee.","start":597.23,"end":597.55,"sentiment":"neutral","sentiment_score":-0.01368657499551773},{"text":"Too bloody fast.","start":597.55,"end":598.58997,"sentiment":"negative","sentiment_score":-0.5112696786721548},{"text":"Sorry?","start":598.58997,"end":599.08997,"sentiment":"neutral","sentiment_score":-0.2211343944072723},{"text":"Oh, Denis, d e n I s c.","start":600.26996,"end":602.99,"sentiment":"neutral","sentiment_score":-0.020890890038572252}],"sentiment":"neutral","sentiment_score":-0.07916121832095087,"num_words":20,"start":592.61505,"end":602.99},{"sentences":[{"text":"Right?","start":602.99,"end":603.49,"sentiment":"neutral","sentiment_score":-0.0022076936438679695},{"text":"No.","start":605.79,"end":606.29,"sentiment":"neutral","sentiment_score":-0.10650473833084106},{"text":"No.","start":608.58997,"end":609.08997,"sentiment":"neutral","sentiment_score":-0.11645573377609252},{"text":"It's just got the one n.","start":609.31,"end":610.58997,"sentiment":"neutral","sentiment_score":-0.057120271027088165},{"text":"Right?","start":610.58997,"end":611.08997,"sentiment":"neutral","sentiment_score":-0.01566183567047119}],"sentiment":"neutral","sentiment_score":-0.05835516275838017,"num_words":10,"start":602.99,"end":611.08997},{"sentences":[{"text":"D n I d e n I s e.","start":612.315,"end":614.795,"sentiment":"neutral","sentiment_score":-0.0056300299604319865},{"text":"Right?","start":614.795,"end":615.295,"sentiment":"neutral","sentiment_score":0.010045785456895828},{"text":"And your surname?","start":615.995,"end":616.895,"sentiment":"neutral","sentiment_score":0.004414206370711327},{"text":"How do you spell that?","start":619.115,"end":619.91504,"sentiment":"neutral","sentiment_score":-0.017500075697898864},{"text":"No.","start":619.91504,"end":620.03503,"sentiment":"neutral","sentiment_score":-0.22588706016540527}],"sentiment":"neutral","sentiment_score":-0.01793522651209251,"num_words":19,"start":612.315,"end":620.03503},{"sentences":[{"text":"I've done it.","start":620.03503,"end":620.47504,"sentiment":"neutral","sentiment_score":-0.242588480313619},{"text":"Sorry.","start":620.47504,"end":620.715,"sentiment":"neutral","sentiment_score":-0.1962611824274063},{"text":"I'm just joking.","start":620.715,"end":621.615,"sentiment":"neutral","sentiment_score":-0.17357289294401804},{"text":"Alright.","start":624.47504,"end":624.795,"sentiment":"neutral","sentiment_score":0.12216804921627045},{"text":"So we got Unit 10 Unit oops.","start":624.795,"end":631.18,"sentiment":"neutral","sentiment_score":0.04983705335429737}],"sentiment":"neutral","sentiment_score":-0.06491452530026436,"num_words":15,"start":620.03503,"end":631.18},{"sentences":[{"text":"Unit 1013 how do you spell that bloody thing?","start":631.8,"end":639.33997,"sentiment":"neutral","sentiment_score":0.017581202710668247},{"text":"Elvira.","start":639.63995,"end":640.13995,"sentiment":"neutral","sentiment_score":0.019755426794290543},{"text":"Elvira Street, Viresh.","start":642.025,"end":645.005,"sentiment":"neutral","sentiment_score":0.024953731646140415},{"text":"Okay.","start":648.345,"end":648.845,"sentiment":"neutral","sentiment_score":0.028111573308706284},{"text":"Apartment Number 10.","start":649.065,"end":651.165,"sentiment":"neutral","sentiment_score":0.017200442651907604}],"sentiment":"neutral","sentiment_score":0.01956237337606795,"num_words":17,"start":631.8,"end":651.165},{"sentences":[{"text":"10.","start":652.745,"end":653.245,"sentiment":"neutral","sentiment_score":0.01666950061917305},{"text":"Okay.","start":656.22003,"end":656.72003,"sentiment":"neutral","sentiment_score":0.03721145540475845},{"text":"That's in Western Australia.","start":657.26,"end":658.8,"sentiment":"neutral","sentiment_score":0.0365190664306283},{"text":"Now I need an email address from you, darling.","start":658.94,"end":661.2,"sentiment":"neutral","sentiment_score":0.05034735343522496},{"text":"Yep.","start":664.46,"end":664.96,"sentiment":"neutral","sentiment_score":0.02349561452865601}],"sentiment":"neutral","sentiment_score":0.04228618857450783,"num_words":16,"start":652.745,"end":664.96},{"sentences":[{"text":"N e, c c, e y.","start":667.42,"end":670.8,"sentiment":"neutral","sentiment_score":-0.01524924801196903},{"text":"Oh, so n, e e, c y.","start":674.085,"end":678.10504,"sentiment":"neutral","sentiment_score":-0.006648485615317311},{"text":"That's alright.","start":678.48505,"end":679.125,"sentiment":"neutral","sentiment_score":0.005781664629466832},{"text":"That's yeah.","start":679.125,"end":681.60504,"sentiment":"neutral","sentiment_score":0.011237206868827343},{"text":"N, e e, c y.","start":681.60504,"end":683.145,"sentiment":"neutral","sentiment_score":0.009301089588552714}],"sentiment":"neutral","sentiment_score":-0.00261325892907652,"num_words":22,"start":667.42,"end":683.145},{"sentences":[{"text":"Yep.","start":688.39,"end":688.89,"sentiment":"neutral","sentiment_score":0.023825889453291893},{"text":"G mail dot com.","start":689.83,"end":692.01,"sentiment":"neutral","sentiment_score":0.012766191037371755},{"text":"So it's n e c u n, e e, c y, walk, w a l k, g mail dot com.","start":692.23,"end":700.53503,"sentiment":"neutral","sentiment_score":0.01226762740407139},{"text":"I need a mobile number, which I have that one on the screen, 0417.","start":700.53503,"end":704.315,"sentiment":"neutral","sentiment_score":0.0043192891337509665},{"text":"0417.","start":705.815,"end":707.675,"sentiment":"neutral","sentiment_score":-0.005953621119260788}],"sentiment":"neutral","sentiment_score":0.009368990710936487,"num_words":40,"start":688.39,"end":707.675},{"sentences":[{"text":"No.","start":708.135,"end":708.455,"sentiment":"neutral","sentiment_score":-0.03753748908638954},{"text":"417969712.","start":708.455,"end":712.215,"sentiment":"neutral","sentiment_score":-0.00020776949531864375},{"text":"Is that right?","start":712.215,"end":713.03503,"sentiment":"neutral","sentiment_score":0.005579558511575063},{"text":"Oh, seven nine six nine seven 1 2.","start":714.31,"end":716.57,"sentiment":"neutral","sentiment_score":0.006055498030036688},{"text":"I need a form of ID which could be what we preferred.","start":716.79,"end":719.27,"sentiment":"neutral","sentiment_score":0.0026060944267859063}],"sentiment":"neutral","sentiment_score":0.002348421372589655,"num_words":25,"start":708.135,"end":719.27},{"sentences":[{"text":"Driver license if you have it.","start":719.27,"end":720.47,"sentiment":"neutral","sentiment_score":0.0029052221216261387},{"text":"Otherwise, a Medicare card or a password.","start":720.47,"end":723.29,"sentiment":"neutral","sentiment_score":-0.01134389525811587},{"text":"Yeah.","start":725.795,"end":725.95496,"sentiment":"neutral","sentiment_score":-0.007419527508318424},{"text":"Yeah.","start":725.95496,"end":726.19495,"sentiment":"neutral","sentiment_score":-0.01152521651238203},{"text":"Just a number.","start":726.19495,"end":726.83496,"sentiment":"neutral","sentiment_score":-0.03827838351329168}],"sentiment":"neutral","sentiment_score":-0.010875323813201653,"num_words":18,"start":719.27,"end":726.83496},{"sentences":[{"text":"We don't need a photo at this stage.","start":726.83496,"end":729.095,"sentiment":"neutral","sentiment_score":-0.22985918261110783},{"text":"Compliance is a keeps changing all the bloody time here in Australia with the government.","start":730.27496,"end":734.375,"sentiment":"negative","sentiment_score":-0.35880238326887287},{"text":"I just no.","start":734.435,"end":737.315,"sentiment":"neutral","sentiment_score":-0.05009004846215248},{"text":"I just want your driver's license number.","start":737.315,"end":739.255,"sentiment":"neutral","sentiment_score":-0.03635819894926889},{"text":"Three five four two three four.","start":742.58,"end":748.2,"sentiment":"neutral","sentiment_score":-0.005491754661003749}],"sentiment":"neutral","sentiment_score":-0.196375314767162,"num_words":39,"start":726.83496,"end":748.2},{"sentences":[{"text":"Bingo.","start":750.5,"end":751.0,"sentiment":"neutral","sentiment_score":-0.003146892413496971},{"text":"Alright.","start":752.565,"end":752.805,"sentiment":"neutral","sentiment_score":-0.01230662502348423},{"text":"I'm gonna be rude.","start":752.805,"end":753.60504,"sentiment":"negative","sentiment_score":-0.4277992323040962},{"text":"I'm gonna ask for your date of birth, darling.","start":753.60504,"end":755.305,"sentiment":"neutral","sentiment_score":-0.09927357914340165},{"text":"Yep.","start":758.72504,"end":759.22504,"sentiment":"neutral","sentiment_score":0.0018851410131901505}],"sentiment":"neutral","sentiment_score":-0.16363921987067442,"num_words":16,"start":750.5,"end":759.22504},{"sentences":[{"text":"Oh, you're kidding me.","start":760.885,"end":762.185,"sentiment":"neutral","sentiment_score":-0.07696720026433468},{"text":"On the 06/08/2025 1961.","start":764.485,"end":769.06,"sentiment":"neutral","sentiment_score":-0.022706382907927036},{"text":"There you go.","start":771.12,"end":772.02,"sentiment":"neutral","sentiment_score":0.0440126433968544},{"text":"Okay.","start":773.27997,"end":773.68,"sentiment":"neutral","sentiment_score":0.09272989630699158},{"text":"So I'm gonna put that now.","start":773.68,"end":775.14,"sentiment":"neutral","sentiment_score":0.13503890857100487}],"sentiment":"neutral","sentiment_score":0.03535038584636317,"num_words":18,"start":760.885,"end":775.14},{"sentences":[{"text":"With this way, you can do it two ways.","start":776.24,"end":778.42,"sentiment":"neutral","sentiment_score":0.1537864473130968},{"text":"You could either pay by debit card and have that set up on a direct debit, or you can set it up on a direct debit directly with your your bank.","start":779.84503,"end":792.44,"sentiment":"neutral","sentiment_score":0.08629454780490167},{"text":"Yep.","start":795.7,"end":796.2,"sentiment":"neutral","sentiment_score":0.05693848058581352},{"text":"Yeah.","start":798.02,"end":798.26,"sentiment":"neutral","sentiment_score":0.09648513793945312},{"text":"Yeah.","start":798.26,"end":798.42004,"sentiment":"neutral","sentiment_score":0.1432453989982605}],"sentiment":"neutral","sentiment_score":0.10129948896031048,"num_words":43,"start":776.24,"end":798.42004},{"sentences":[{"text":"You can.","start":798.42004,"end":798.9,"sentiment":"neutral","sentiment_score":0.17185994237661362},{"text":"Let's just place the order first.","start":798.9,"end":800.84,"sentiment":"neutral","sentiment_score":0.14989685639739037},{"text":"Let's see what that says.","start":807.045,"end":808.245,"sentiment":"neutral","sentiment_score":0.0789104200899601},{"text":"That's gonna ask me to proceed payments.","start":808.245,"end":810.745,"sentiment":"neutral","sentiment_score":0.055741307990891595},{"text":"So it's asking for the twelve months.","start":811.125,"end":813.385,"sentiment":"neutral","sentiment_score":-0.015106929732220513}],"sentiment":"neutral","sentiment_score":0.07118865819992842,"num_words":27,"start":798.42004,"end":813.385},{"sentences":[{"text":"The twelve months.","start":815.84503,"end":816.985,"sentiment":"neutral","sentiment_score":-0.007395703345537186},{"text":"So we're going on a twelve month contract.","start":817.84503,"end":819.605,"sentiment":"neutral","sentiment_score":0.012271914049051702},{"text":"Right?","start":819.605,"end":820.08,"sentiment":"neutral","sentiment_score":0.014935960061848164},{"text":"Okay.","start":821.04004,"end":821.54004,"sentiment":"neutral","sentiment_score":0.08215705305337906},{"text":"And your it's it's gonna charge you for the first month.","start":822.0,"end":825.3,"sentiment":"neutral","sentiment_score":0.04496595873074098}],"sentiment":"neutral","sentiment_score":0.0278211150628825,"num_words":24,"start":815.84503,"end":825.3},{"sentences":[{"text":"So I'm gonna put this on the first month.","start":826.88,"end":828.48004,"sentiment":"neutral","sentiment_score":0.09174984941879909},{"text":"So I'm gonna get you to get from now to the end of the month, you're gonna get you're gonna get it free.","start":828.48004,"end":833.44,"sentiment":"neutral","sentiment_score":0.17245261727467828},{"text":"Alright?","start":833.44,"end":833.94,"sentiment":"neutral","sentiment_score":0.12716737389564514},{"text":"Alright.","start":835.755,"end":836.075,"sentiment":"neutral","sentiment_score":0.24373286962509155},{"text":"So we got '60 I love you, darling.","start":836.075,"end":839.355,"sentiment":"positive","sentiment_score":0.3780567478388548}],"sentiment":"neutral","sentiment_score":0.1949407873409135,"num_words":42,"start":826.88,"end":839.355},{"sentences":[{"text":"You're you're you're nice and easy to talk to.","start":839.355,"end":841.195,"sentiment":"positive","sentiment_score":0.7389557162920634},{"text":"There's a lot of people I tell you.","start":841.195,"end":842.735,"sentiment":"neutral","sentiment_score":0.1982627771794796},{"text":"Is that gonna be a Mastercard or Visa?","start":843.675,"end":846.095,"sentiment":"neutral","sentiment_score":0.03794416808523238},{"text":"Visa.","start":848.31,"end":848.81,"sentiment":"neutral","sentiment_score":0.01713840663433075},{"text":"Alright.","start":849.02997,"end":849.43,"sentiment":"neutral","sentiment_score":0.03437351807951927}],"sentiment":"neutral","sentiment_score":0.3182136642022265,"num_words":27,"start":839.355,"end":849.43},{"sentences":[{"text":"So these proceedings so you got the twelve months contract, which is they're gonna charge you $45 for a one soft connection fee, and then your $69 a month, which that'll that'll cover from the June 1 to the June.","start":849.43,"end":864.175,"sentiment":"neutral","sentiment_score":0.02836123132146895},{"text":"From now to the May, I'm gonna give it to you for free.","start":864.555,"end":867.03503,"sentiment":"neutral","sentiment_score":0.11052341071458963},{"text":"Alright?","start":867.03503,"end":867.53503,"sentiment":"neutral","sentiment_score":0.05250602960586548},{"text":"Yeah.","start":870.395,"end":870.635,"sentiment":"neutral","sentiment_score":0.013925996609032154},{"text":"We'll do we'll do we'll do that after.","start":870.635,"end":872.155,"sentiment":"neutral","sentiment_score":0.01649805111810565}],"sentiment":"neutral","sentiment_score":0.04396301630647883,"num_words":63,"start":849.43,"end":872.155},{"sentences":[{"text":"We'll do that after.","start":872.155,"end":872.875,"sentiment":"neutral","sentiment_score":0.026910945307463408},{"text":"Because it's it's a separate but we don't mix up the two together even though we will we will put it on the same on the same contract.","start":872.875,"end":883.33,"sentiment":"neutral","sentiment_score":0.019699646026960442},{"text":"So that way, you're not having two invoices.","start":883.33,"end":885.43,"sentiment":"neutral","sentiment_score":0.05233090801630169},{"text":"You know what I mean?","start":885.57,"end":886.55005,"sentiment":"neutral","sentiment_score":0.010081455856561661},{"text":"But it's processed with two different it's processed with two different payment departments.","start":887.02496,"end":893.045,"sentiment":"neutral","sentiment_score":0.030427072053918473}],"sentiment":"neutral","sentiment_score":0.02627310948446393,"num_words":58,"start":872.155,"end":893.045},{"sentences":[{"text":"So it doesn't get complicated, if you know what I mean.","start":893.58496,"end":896.40497,"sentiment":"neutral","sentiment_score":0.02998727136714892},{"text":"Alright.","start":897.58496,"end":897.90497,"sentiment":"neutral","sentiment_score":0.04920719191431999},{"text":"So I just need your card number when you're ready.","start":897.90497,"end":901.045,"sentiment":"neutral","sentiment_score":0.043727336637675765},{"text":"Yep.","start":901.85,"end":902.35,"sentiment":"neutral","sentiment_score":0.02287546917796135},{"text":"Yep.","start":902.49,"end":902.99,"sentiment":"neutral","sentiment_score":0.009988516569137572}],"sentiment":"neutral","sentiment_score":0.03538352204486728,"num_words":24,"start":893.58496,"end":902.99},{"sentences":[{"text":"Four three four nine 6810.","start":906.00995,"end":912.97,"sentiment":"neutral","sentiment_score":0.007236817665398121},{"text":"Yep.","start":912.97,"end":913.305,"sentiment":"neutral","sentiment_score":0.009494083002209663},{"text":"Zero six eight zero 7951.","start":916.745,"end":923.485,"sentiment":"neutral","sentiment_score":0.006530787236988545},{"text":"Now we're looking for the cardholder's name, which is Denise I think it's Denise Walt.","start":924.345,"end":930.07,"sentiment":"neutral","sentiment_score":0.02586501364906629},{"text":"Is that right?","start":930.07,"end":930.55005,"sentiment":"neutral","sentiment_score":0.04400661836067835}],"sentiment":"neutral","sentiment_score":0.020631971287316288,"num_words":29,"start":906.00995,"end":930.55005},{"sentences":[{"text":"Do you know her?","start":930.55005,"end":931.11005,"sentiment":"neutral","sentiment_score":0.020559897180646658},{"text":"She's a lovely lady.","start":931.11005,"end":932.57,"sentiment":"positive","sentiment_score":0.5939183160662651},{"text":"I'll try my best.","start":936.71,"end":937.69,"sentiment":"positive","sentiment_score":0.35987431555986404},{"text":"What's the expiry date on that, Carlo?","start":938.15,"end":940.09,"sentiment":"neutral","sentiment_score":0.02504213819546359},{"text":"Second.","start":943.695,"end":944.195,"sentiment":"neutral","sentiment_score":0.005937466397881508}],"sentiment":"neutral","sentiment_score":0.2039321274496615,"num_words":20,"start":930.55005,"end":944.195},{"sentences":[{"text":"02/00/2027.","start":946.735,"end":948.675,"sentiment":"neutral","sentiment_score":0.011016993783414364},{"text":"And there's a verification code at the back, but I think it's got three digits or something like that.","start":949.295,"end":954.355,"sentiment":"neutral","sentiment_score":0.016635426859322348},{"text":"545.","start":956.64996,"end":957.55,"sentiment":"neutral","sentiment_score":0.011222797445952892},{"text":"Now I'm just gonna read it back because once it goes through, I don't see it again.","start":957.69,"end":960.81,"sentiment":"neutral","sentiment_score":-0.015752338448210675},{"text":"It goes through the banks and security, whatever blah blah blah blah.","start":960.81,"end":964.49,"sentiment":"neutral","sentiment_score":-0.07776441844180226}],"sentiment":"neutral","sentiment_score":-0.017252997467294334,"num_words":50,"start":946.735,"end":964.49},{"sentences":[{"text":"I'm just gonna read out the card for first.","start":964.49,"end":966.73,"sentiment":"neutral","sentiment_score":0.09742582858436638},{"text":"The first four digits, we got 4349 6810 06807951.","start":966.73,"end":978.375,"sentiment":"neutral","sentiment_score":0.04633921984997061},{"text":"And you're listening to station three three three.","start":979.71497,"end":982.19495,"sentiment":"neutral","sentiment_score":0.01999967230949551},{"text":"No.","start":982.19495,"end":982.47,"sentiment":"neutral","sentiment_score":-0.06742239743471146},{"text":"Okay.","start":982.62994,"end":982.87,"sentiment":"neutral","sentiment_score":0.01001063548028469}],"sentiment":"neutral","sentiment_score":0.049873966158234646,"num_words":28,"start":964.49,"end":982.87},{"sentences":[{"text":"Now we got cardholder's name, Denise Walker, and expiry date, 2027.","start":982.87,"end":988.88995,"sentiment":"neutral","sentiment_score":0.05232736451381987},{"text":"And the card verification code is 545.","start":990.06995,"end":994.25,"sentiment":"neutral","sentiment_score":0.05439901298710278},{"text":"Okay.","start":995.495,"end":995.89496,"sentiment":"neutral","sentiment_score":0.03949303925037384},{"text":"Now your bank might send you a code.","start":995.89496,"end":998.535,"sentiment":"neutral","sentiment_score":0.011409672675654292},{"text":"If it does, I will need that code to look.","start":998.535,"end":1007.495,"sentiment":"neutral","sentiment_score":-0.008592950087040663}],"sentiment":"neutral","sentiment_score":0.02706040595532269,"num_words":37,"start":982.87,"end":1007.495},{"sentences":[{"text":"I'll tell you what.","start":1007.495,"end":1008.135,"sentiment":"neutral","sentiment_score":-0.05571099743247032},{"text":"The different procedures authorized oh, no.","start":1008.135,"end":1011.55005,"sentiment":"neutral","sentiment_score":-0.08958695953090985},{"text":"They haven't.","start":1011.55005,"end":1012.03,"sentiment":"neutral","sentiment_score":-0.13366660475730896},{"text":"Okay.","start":1012.03,"end":1012.27,"sentiment":"neutral","sentiment_score":-0.04890398681163788},{"text":"So you haven't got it.","start":1012.27,"end":1013.49005,"sentiment":"neutral","sentiment_score":-0.09796188920736312}],"sentiment":"neutral","sentiment_score":-0.08702291051546733,"num_words":18,"start":1007.495,"end":1013.49005},{"sentences":[{"text":"So continue.","start":1013.91003,"end":1015.33,"sentiment":"neutral","sentiment_score":-0.055333130061626434},{"text":"Doesn't ask for any codes.","start":1015.79004,"end":1017.49005,"sentiment":"neutral","sentiment_score":-0.10754074305295944},{"text":"Now some banks, they ask, like, if it's a Westpac Bank.","start":1017.87,"end":1020.85004,"sentiment":"neutral","sentiment_score":-0.03928742439232089},{"text":"Alright.","start":1020.99005,"end":1021.47003,"sentiment":"neutral","sentiment_score":0.09669356793165208},{"text":"That that order's gone through.","start":1021.47003,"end":1023.33,"sentiment":"neutral","sentiment_score":0.32912021577358247}],"sentiment":"neutral","sentiment_score":0.027573458462332685,"num_words":24,"start":1013.91003,"end":1023.33},{"sentences":[{"text":"So that's all done.","start":1024.635,"end":1025.855,"sentiment":"positive","sentiment_score":0.34130364656448364},{"text":"Now I've just got a okay.","start":1026.395,"end":1028.555,"sentiment":"positive","sentiment_score":0.38119158148765564},{"text":"Let that'll just get added on automatically.","start":1028.555,"end":1031.055,"sentiment":"positive","sentiment_score":0.4201184596334185},{"text":"If I don't know, one of the girls would do it.","start":1032.795,"end":1034.875,"sentiment":"neutral","sentiment_score":0.03691715882583098},{"text":"So let's have a look.","start":1034.875,"end":1036.175,"sentiment":"neutral","sentiment_score":0.07893856838345528}],"sentiment":"neutral","sentiment_score":0.22405984489755196,"num_words":33,"start":1024.635,"end":1036.175},{"sentences":[{"text":"Yep.","start":1036.81,"end":1037.05,"sentiment":"neutral","sentiment_score":0.07430440187454224},{"text":"That's gone through.","start":1037.05,"end":1038.01,"sentiment":"neutral","sentiment_score":0.06756956999500592},{"text":"Blah blah blah.","start":1038.01,"end":1038.73,"sentiment":"neutral","sentiment_score":-0.23628287514050803},{"text":"Let's have a look.","start":1038.73,"end":1039.61,"sentiment":"neutral","sentiment_score":0.021687919506803155},{"text":"Denise.","start":1039.61,"end":1040.11,"sentiment":"neutral","sentiment_score":0.030552955344319344}],"sentiment":"neutral","sentiment_score":-0.026210906682536006,"num_words":12,"start":1036.81,"end":1040.11},{"sentences":[{"text":"Denise.","start":1040.25,"end":1040.75,"sentiment":"neutral","sentiment_score":0.028002116829156876},{"text":"Oh, Denise.","start":1040.81,"end":1041.7101,"sentiment":"neutral","sentiment_score":0.027728626504540443},{"text":"I mean, lower you.","start":1042.41,"end":1044.49,"sentiment":"neutral","sentiment_score":-0.005703962408006191},{"text":"Remember that song?","start":1044.49,"end":1045.63,"sentiment":"neutral","sentiment_score":-0.020661091431975365},{"text":"Blondie here.","start":1048.5701,"end":1049.55,"sentiment":"neutral","sentiment_score":-0.023847288452088833}],"sentiment":"neutral","sentiment_score":-0.004086194249490897,"num_words":12,"start":1040.25,"end":1049.55},{"sentences":[{"text":"Alright.","start":1049.6901,"end":1050.01,"sentiment":"neutral","sentiment_score":0.04740476608276367},{"text":"So you're gone.","start":1050.01,"end":1050.65,"sentiment":"neutral","sentiment_score":-0.025464927156766255},{"text":"You're in.","start":1050.65,"end":1051.13,"sentiment":"neutral","sentiment_score":0.012998436577618122},{"text":"Okay.","start":1051.13,"end":1051.37,"sentiment":"neutral","sentiment_score":0.09721565246582033},{"text":"So you're you're all done and dusted.","start":1051.37,"end":1053.3151,"sentiment":"neutral","sentiment_score":0.20671430443014419}],"sentiment":"neutral","sentiment_score":0.11008733151746648,"num_words":14,"start":1049.6901,"end":1053.3151},{"sentences":[{"text":"So now we're just waiting for Linham Networks now to send us their credentials.","start":1053.8551,"end":1059.635,"sentiment":"neutral","sentiment_score":0.1607937834092549},{"text":"Once you get it once you receive the text, you'll need what you what I need you to do between now and then, you should be able to see the router's Wi Fi.","start":1060.175,"end":1073.91,"sentiment":"neutral","sentiment_score":0.167073567256783},{"text":"So when you when you see the Wi Fi, I want you to Look.","start":1077.09,"end":1085.2051,"sentiment":"neutral","sentiment_score":0.022899301323507513},{"text":"That can take about an hour or something like that.","start":1085.2051,"end":1087.285,"sentiment":"neutral","sentiment_score":-0.047790590673685074},{"text":"Sometimes it just depends on their workload.","start":1087.285,"end":1089.365,"sentiment":"neutral","sentiment_score":-0.07611384455646787}],"sentiment":"neutral","sentiment_score":0.0906977959884665,"num_words":78,"start":1053.8551,"end":1089.365},{"sentences":[{"text":"Sometimes they do it really quick.","start":1089.365,"end":1090.805,"sentiment":"neutral","sentiment_score":-0.019954823578397434},{"text":"Other times, it's just a little bit longer than normal.","start":1090.805,"end":1092.725,"sentiment":"neutral","sentiment_score":-0.09942183718085289},{"text":"It's right about an hour, let's say, more or less.","start":1092.725,"end":1095.0651,"sentiment":"neutral","sentiment_score":-0.001142718130722642},{"text":"Sorry?","start":1096.03,"end":1096.53,"sentiment":"neutral","sentiment_score":-0.07917189598083496},{"text":"And that'll be a text message because you got no Internet, have you?","start":1099.71,"end":1102.67,"sentiment":"neutral","sentiment_score":-0.10549025008311638}],"sentiment":"neutral","sentiment_score":-0.0643979910411872,"num_words":40,"start":1089.365,"end":1102.67},{"sentences":[{"text":"Or you do have Internet?","start":1102.67,"end":1103.81,"sentiment":"neutral","sentiment_score":-0.0397043377161026},{"text":"Okay.","start":1107.15,"end":1107.55,"sentiment":"neutral","sentiment_score":0.04591739922761917},{"text":"So, anyway, we more we always send them by text anyway.","start":1107.55,"end":1110.77,"sentiment":"neutral","sentiment_score":0.05250398543747989},{"text":"So it's all it's all automated by text.","start":1112.045,"end":1114.125,"sentiment":"neutral","sentiment_score":0.054340480361133814},{"text":"It gets done at the back end.","start":1114.125,"end":1115.245,"sentiment":"neutral","sentiment_score":0.040546314524752755}],"sentiment":"neutral","sentiment_score":0.0357339873444289,"num_words":32,"start":1102.67,"end":1115.245},{"sentences":[{"text":"We don't do it directly.","start":1115.245,"end":1116.205,"sentiment":"neutral","sentiment_score":-0.029102135449647903},{"text":"It gets done at the back end.","start":1116.205,"end":1117.505,"sentiment":"neutral","sentiment_score":-0.0029532789651836667},{"text":"Yeah.","start":1118.925,"end":1119.165,"sentiment":"neutral","sentiment_score":0.06770293414592743},{"text":"And that's it.","start":1119.165,"end":1119.805,"sentiment":"neutral","sentiment_score":0.089633047580719},{"text":"So once that happens, ring up the the number, the 96 number.","start":1119.805,"end":1127.8,"sentiment":"neutral","sentiment_score":0.06851922286053498}],"sentiment":"neutral","sentiment_score":0.035451754328927824,"num_words":28,"start":1115.245,"end":1127.8},{"sentences":[{"text":"It'll be a 191800 number, and just select option 3, which is tech support.","start":1128.02,"end":1134.8401,"sentiment":"neutral","sentiment_score":0.053331618064216206},{"text":"If by any chance Linham Network are on a long coffee break and we get it after 06:00.","start":1135.78,"end":1141.965,"sentiment":"neutral","sentiment_score":0.08586287270817491},{"text":"I'm just explaining this to you just in case.","start":1141.965,"end":1144.305,"sentiment":"neutral","sentiment_score":0.061428945511579514},{"text":"There's the after hours number.","start":1144.765,"end":1146.365,"sentiment":"neutral","sentiment_score":0.031587019190192224},{"text":"So you got two options.","start":1146.365,"end":1147.585,"sentiment":"neutral","sentiment_score":0.04386108815670013}],"sentiment":"neutral","sentiment_score":0.06318187074480104,"num_words":51,"start":1128.02,"end":1147.585},{"sentences":[{"text":"You got nine till six office hour support and then after six or outside of office hours, 247 support.","start":1147.965,"end":1156.23,"sentiment":"neutral","sentiment_score":0.01997185483770935},{"text":"180247835.","start":1158.13,"end":1161.03,"sentiment":"neutral","sentiment_score":0.004232668783515692},{"text":"But let me just rent them now.","start":1162.6901,"end":1164.4701,"sentiment":"neutral","sentiment_score":-0.014433892709868295},{"text":"What is oh my god.","start":1166.13,"end":1167.25,"sentiment":"negative","sentiment_score":-0.7110348820686341},{"text":"You're worse than me.","start":1167.25,"end":1168.55,"sentiment":"negative","sentiment_score":-0.7950756698846817}],"sentiment":"neutral","sentiment_score":-0.17924490078197172,"num_words":36,"start":1147.965,"end":1168.55},{"sentences":[{"text":"Yeah.","start":1173.155,"end":1173.395,"sentiment":"neutral","sentiment_score":-0.2836146652698517},{"text":"I'm too young for that.","start":1173.395,"end":1175.415,"sentiment":"negative","sentiment_score":-0.43997582197189333},{"text":"Excuse me.","start":1176.035,"end":1176.9349,"sentiment":"neutral","sentiment_score":-0.21456414461135864},{"text":"Yeah.","start":1182.1699,"end":1182.4099,"sentiment":"neutral","sentiment_score":0.012272397056221962},{"text":"Correct.","start":1182.4099,"end":1182.57,"sentiment":"neutral","sentiment_score":0.02734063006937504}],"sentiment":"neutral","sentiment_score":-0.28730090372264383,"num_words":10,"start":1173.155,"end":1182.57},{"sentences":[{"text":"You ring up, and then they'll they'll go through the actions on how what you need to do to log in to the router interface and to sorry?","start":1182.57,"end":1194.99,"sentiment":"neutral","sentiment_score":0.009509618693430508},{"text":"Yeah.","start":1198.3849,"end":1198.5449,"sentiment":"neutral","sentiment_score":0.03374188393354416},{"text":"Exactly.","start":1198.5449,"end":1199.0449,"sentiment":"neutral","sentiment_score":0.07130689173936844},{"text":"Yes.","start":1199.105,"end":1199.4249,"sentiment":"neutral","sentiment_score":0.11808913946151732},{"text":"Yeah.","start":1199.4249,"end":1199.585,"sentiment":"neutral","sentiment_score":0.16206657886505127}],"sentiment":"neutral","sentiment_score":0.020358556794235483,"num_words":32,"start":1182.57,"end":1199.585},{"sentences":[{"text":"That's it.","start":1199.585,"end":1199.825,"sentiment":"neutral","sentiment_score":0.19845111668109894},{"text":"You gotta put in the username and password, then finish the cycle off, and that's it.","start":1199.825,"end":1204.705,"sentiment":"neutral","sentiment_score":0.19365719286724925},{"text":"You're up and running.","start":1204.705,"end":1205.7649,"sentiment":"positive","sentiment_score":0.4299115762114525},{"text":"Alright.","start":1208.225,"end":1208.5449,"sentiment":"positive","sentiment_score":0.3802543580532074},{"text":"Well, there you go.","start":1208.5449,"end":1209.1849,"sentiment":"positive","sentiment_score":0.410088412463665}],"sentiment":"neutral","sentiment_score":0.26798783822192085,"num_words":27,"start":1199.585,"end":1209.1849},{"sentences":[{"text":"It's all done.","start":1209.1849,"end":1209.825,"sentiment":"positive","sentiment_score":0.46754608551661175},{"text":"Any questions?","start":1209.825,"end":1210.565,"sentiment":"neutral","sentiment_score":0.232261560857296},{"text":"Or for her to hold your peace.","start":1210.625,"end":1212.085,"sentiment":"neutral","sentiment_score":0.1730731576681137},{"text":"Talk to me.","start":1212.49,"end":1213.7699,"sentiment":"neutral","sentiment_score":0.035325159629186},{"text":"Oh, yes.","start":1213.7699,"end":1214.25,"sentiment":"neutral","sentiment_score":0.07334895059466362}],"sentiment":"neutral","sentiment_score":0.19596158011871226,"num_words":17,"start":1209.1849,"end":1214.25},{"sentences":[{"text":"The okay.","start":1214.25,"end":1215.13,"sentiment":"neutral","sentiment_score":0.038663698360323906},{"text":"So we're we're after a mobile phone now?","start":1215.13,"end":1217.47,"sentiment":"neutral","sentiment_score":0.026580443955026567},{"text":"Yeah.","start":1220.33,"end":1220.57,"sentiment":"neutral","sentiment_score":0.1377047300338745},{"text":"Yeah.","start":1220.57,"end":1220.8099,"sentiment":"neutral","sentiment_score":0.16175168752670288},{"text":"That's not a problem.","start":1220.8099,"end":1221.87,"sentiment":"neutral","sentiment_score":0.30261196196079254}],"sentiment":"neutral","sentiment_score":0.112492200860288,"num_words":16,"start":1214.25,"end":1221.87},{"sentences":[{"text":"What sort of handset do you have?","start":1222.33,"end":1224.59,"sentiment":"neutral","sentiment_score":0.03069006199283259},{"text":"Is it the 13, the 14, the 15?","start":1233.975,"end":1236.395,"sentiment":"neutral","sentiment_score":0.026219617575407028},{"text":"I I love that, mate.","start":1238.71,"end":1239.83,"sentiment":"positive","sentiment_score":0.5714394211769104},{"text":"Apple 1314.","start":1239.83,"end":1241.0299,"sentiment":"neutral","sentiment_score":0.16247133910655975},{"text":"Oh my god.","start":1241.0299,"end":1241.75,"sentiment":"neutral","sentiment_score":-0.15754367907842}],"sentiment":"neutral","sentiment_score":0.12536384485661983,"num_words":25,"start":1222.33,"end":1241.75},{"sentences":[{"text":"They're bloody bloody nuts.","start":1241.75,"end":1243.13,"sentiment":"negative","sentiment_score":-0.4391023889183998},{"text":"I've got the 17.","start":1243.6699,"end":1244.71,"sentiment":"neutral","sentiment_score":-0.025711525231599808},{"text":"I shouldn't talk.","start":1244.71,"end":1245.61,"sentiment":"neutral","sentiment_score":-0.15334708988666534},{"text":"Leave me a little one.","start":1248.7899,"end":1250.01,"sentiment":"neutral","sentiment_score":-0.07408971190452576},{"text":"How old is it?","start":1251.83,"end":1252.845,"sentiment":"neutral","sentiment_score":-0.1073724776506424}],"sentiment":"neutral","sentiment_score":-0.15596176981925963,"num_words":20,"start":1241.75,"end":1252.845},{"sentences":[{"text":"Oh, you don't know the model because if it's an eSIM if it supports eSIM, we can do it straight away.","start":1259.885,"end":1265.1649,"sentiment":"neutral","sentiment_score":-0.051727056015460265},{"text":"They'd have to send you out a card.","start":1265.1649,"end":1266.705,"sentiment":"neutral","sentiment_score":-0.059841026086360216},{"text":"I I mean, we can send you out a card.","start":1266.9249,"end":1268.3,"sentiment":"neutral","sentiment_score":-0.0020578641444444655},{"text":"That's not a problem.","start":1268.3,"end":1269.1,"sentiment":"neutral","sentiment_score":0.14346583560109138},{"text":"That's up to you.","start":1269.1,"end":1270.0801,"sentiment":"neutral","sentiment_score":0.07346051838248968}],"sentiment":"neutral","sentiment_score":-0.01527382150054612,"num_words":47,"start":1259.885,"end":1270.0801},{"sentences":[{"text":"You go to settings and go to about and then scroll down and tell you what it tells you what it is.","start":1277.1,"end":1281.4401,"sentiment":"neutral","sentiment_score":-0.0027981666340069337},{"text":"Hang on.","start":1284.4149,"end":1284.735,"sentiment":"neutral","sentiment_score":-0.01600668951869011},{"text":"Let me just bloody look at my phone because I iPhone mini 12.","start":1284.735,"end":1293.375,"sentiment":"neutral","sentiment_score":-0.005644440436019347},{"text":"Okay.","start":1293.375,"end":1293.7749,"sentiment":"neutral","sentiment_score":0.03248238563537598},{"text":"Okay.","start":1293.7749,"end":1294.2749,"sentiment":"neutral","sentiment_score":0.03331223502755165}],"sentiment":"neutral","sentiment_score":-0.002593747435662991,"num_words":39,"start":1277.1,"end":1294.2749},{"sentences":[{"text":"IPhone mini 12 compatible from Patty from Pattyball to b c.","start":1294.495,"end":1309.08,"sentiment":"neutral","sentiment_score":0.037161812355572525},{"text":"B c.","start":1310.9,"end":1311.64,"sentiment":"neutral","sentiment_score":0.011478698812425137},{"text":"IPad Pro, best was best rated e SIM for iPhone.","start":1316.845,"end":1320.365,"sentiment":"neutral","sentiment_score":0.0721090592443943},{"text":"Okay.","start":1320.365,"end":1320.865,"sentiment":"neutral","sentiment_score":0.0298648439347744},{"text":"E SIM cards.","start":1325.1649,"end":1325.985,"sentiment":"neutral","sentiment_score":0.021968478957811993}],"sentiment":"neutral","sentiment_score":0.04624437802919635,"num_words":27,"start":1294.495,"end":1325.985},{"sentences":[{"text":"Two.","start":1331.34,"end":1331.66,"sentiment":"neutral","sentiment_score":0.03270814195275307},{"text":"IPhone 12 Mini eSIM.","start":1331.66,"end":1333.52,"sentiment":"neutral","sentiment_score":0.07564353104680777},{"text":"Best rated eSIM for iPhone.","start":1333.58,"end":1335.4401,"sentiment":"neutral","sentiment_score":0.14763490110635757},{"text":"So it is compatible to eSIM.","start":1335.66,"end":1337.4401,"sentiment":"neutral","sentiment_score":0.12608779718478522},{"text":"Oh, wow.","start":1337.58,"end":1338.3201,"sentiment":"neutral","sentiment_score":0.07365458831191063}],"sentiment":"neutral","sentiment_score":0.10984959618912803,"num_words":18,"start":1331.34,"end":1338.3201},{"sentences":[{"text":"Well, we can do that.","start":1341.425,"end":1342.545,"sentiment":"neutral","sentiment_score":0.19217439293861388},{"text":"Now you can keep the same number that's do you wanna do you know what sort of I mean, do you use a lot of data on your phone?","start":1342.545,"end":1351.105,"sentiment":"neutral","sentiment_score":0.017168099446029497},{"text":"Or well then so would 10 gigs be enough for you or you want more?","start":1351.105,"end":1365.7899,"sentiment":"neutral","sentiment_score":-0.0145756712804238},{"text":"10 gigabytes?","start":1366.845,"end":1367.585,"sentiment":"neutral","sentiment_score":0.001171548938145861},{"text":"Would that be enough?","start":1367.645,"end":1368.625,"sentiment":"neutral","sentiment_score":-0.0015570875257253647}],"sentiment":"neutral","sentiment_score":0.02247684594899924,"num_words":55,"start":1341.425,"end":1368.625},{"sentences":[{"text":"What 10?","start":1370.605,"end":1371.425,"sentiment":"neutral","sentiment_score":-0.005135096842423081},{"text":"Oh, sorry.","start":1374.365,"end":1375.025,"sentiment":"neutral","sentiment_score":-0.10139323025941849},{"text":"That plan is $30 a month.","start":1375.085,"end":1377.005,"sentiment":"neutral","sentiment_score":-0.09520315751433372},{"text":"This is on the Telstra network still.","start":1377.005,"end":1379.185,"sentiment":"neutral","sentiment_score":-0.0756433377308505},{"text":"Yeah.","start":1381.0599,"end":1381.2999,"sentiment":"neutral","sentiment_score":-0.0652313083410263}],"sentiment":"neutral","sentiment_score":-0.07661168176370363,"num_words":18,"start":1370.605,"end":1381.2999},{"sentences":[{"text":"Now because I I'll tell you why we worked with Vodafone and Optus.","start":1381.2999,"end":1385.48,"sentiment":"neutral","sentiment_score":-0.12698673456907272},{"text":"We still can.","start":1386.98,"end":1388.0199,"sentiment":"neutral","sentiment_score":-0.04163849477966627},{"text":"However, I dropped out because there was just too many dropouts with the Vodafone network.","start":1388.0199,"end":1394.0399,"sentiment":"negative","sentiment_score":-0.6045978009700775},{"text":"Even though it's a lot cheaper, it's giving us a big headache.","start":1395.255,"end":1398.155,"sentiment":"negative","sentiment_score":-0.6699452896912893},{"text":"And then we opt what are you paying a month?","start":1398.775,"end":1404.875,"sentiment":"neutral","sentiment_score":-0.042449189350008965}],"sentiment":"negative","sentiment_score":-0.3643121776996918,"num_words":53,"start":1381.2999,"end":1404.875},{"sentences":[{"text":"No.","start":1410.9299,"end":1411.25,"sentiment":"neutral","sentiment_score":-0.1435011923313141},{"text":"Well, then then you don't need to change it then.","start":1411.25,"end":1413.6699,"sentiment":"neutral","sentiment_score":-0.0885685920715332},{"text":"Oh, it's up to it's up to you.","start":1414.85,"end":1416.45,"sentiment":"neutral","sentiment_score":-0.04904934344813228},{"text":"You don't need to change it.","start":1416.45,"end":1417.99,"sentiment":"neutral","sentiment_score":-0.09031871768335502},{"text":"Stay with them.","start":1418.45,"end":1419.4299,"sentiment":"neutral","sentiment_score":-0.08446245392163594}],"sentiment":"neutral","sentiment_score":-0.07917434030345508,"num_words":28,"start":1410.9299,"end":1419.4299},{"sentences":[{"text":"Yeah.","start":1425.055,"end":1425.555,"sentiment":"neutral","sentiment_score":-0.06608069688081741},{"text":"We have got one forty gigs for $45, but you don't need that.","start":1426.575,"end":1431.215,"sentiment":"neutral","sentiment_score":-0.06545573931473953},{"text":"That's something.","start":1431.215,"end":1431.775,"sentiment":"neutral","sentiment_score":-0.09512783959507942},{"text":"If you're not gonna yeah.","start":1431.775,"end":1434.4349,"sentiment":"neutral","sentiment_score":-0.1609202429652214},{"text":"Look.","start":1435.215,"end":1435.715,"sentiment":"neutral","sentiment_score":-0.048983991146087646}],"sentiment":"neutral","sentiment_score":-0.08912937241521748,"num_words":22,"start":1425.055,"end":1435.715},{"sentences":[{"text":"Yeah.","start":1436.975,"end":1437.475,"sentiment":"neutral","sentiment_score":-0.012609359808266165},{"text":"Yeah.","start":1437.91,"end":1438.15,"sentiment":"neutral","sentiment_score":-0.012353038415312769},{"text":"Ring Telstra for the dongle.","start":1438.15,"end":1439.59,"sentiment":"neutral","sentiment_score":-0.0241400633007288},{"text":"You can cancel that.","start":1439.59,"end":1440.31,"sentiment":"neutral","sentiment_score":-0.06352834962308407},{"text":"You don't need it.","start":1440.31,"end":1441.1901,"sentiment":"neutral","sentiment_score":-0.11328360624611378}],"sentiment":"neutral","sentiment_score":-0.05686070254693429,"num_words":15,"start":1436.975,"end":1441.1901},{"sentences":[{"text":"But wait until you get the the Internet going first, then you can cancel that.","start":1441.1901,"end":1445.91,"sentiment":"neutral","sentiment_score":-0.09594043716788292},{"text":"And with your mobile phone look.","start":1445.91,"end":1447.43,"sentiment":"neutral","sentiment_score":-0.13879275197784105},{"text":"I'm looking at other options.","start":1447.43,"end":1449.13,"sentiment":"neutral","sentiment_score":-0.14888644218444824},{"text":"I was gonna go back to Vodafone to Optus because they're cheap, but the problem is, mate, over the last six months, they've had a lot of security breaches.","start":1450.785,"end":1458.9651,"sentiment":"negative","sentiment_score":-0.34954725231589945},{"text":"Well, what's Waterfall Life in that area?","start":1466.07,"end":1468.3099,"sentiment":"neutral","sentiment_score":-0.1486640636410032}],"sentiment":"neutral","sentiment_score":-0.2289324845638006,"num_words":62,"start":1441.1901,"end":1468.3099},{"sentences":[{"text":"Do you know?","start":1468.3099,"end":1468.97,"sentiment":"neutral","sentiment_score":-0.05941601345936457},{"text":"Yeah.","start":1472.47,"end":1472.71,"sentiment":"neutral","sentiment_score":-0.03084937483072281},{"text":"But they don't they don't they'd be they live Vocus, so that that would have been Optus.","start":1472.71,"end":1477.2899,"sentiment":"neutral","sentiment_score":-0.16185451868702383},{"text":"Yeah.","start":1479.2151,"end":1479.535,"sentiment":"neutral","sentiment_score":-0.06408757716417313},{"text":"That would have been Optus.","start":1479.535,"end":1480.8351,"sentiment":"neutral","sentiment_score":-0.11008245646953582}],"sentiment":"neutral","sentiment_score":-0.13241200342222495,"num_words":27,"start":1468.3099,"end":1480.8351},{"sentences":[{"text":"Because I know who the owner was, and they got brought out by a company called Vocus.","start":1482.015,"end":1486.675,"sentiment":"neutral","sentiment_score":-0.09087206423282623},{"text":"Anyway, it's a long story.","start":1486.8151,"end":1488.115,"sentiment":"neutral","sentiment_score":-0.07492179423570633},{"text":"Yeah.","start":1489.535,"end":1489.775,"sentiment":"neutral","sentiment_score":-0.027315182611346245},{"text":"Leave the phone.","start":1489.775,"end":1490.3351,"sentiment":"neutral","sentiment_score":-0.040723914901415505},{"text":"You don't you don't need it right now.","start":1490.3351,"end":1492.1951,"sentiment":"neutral","sentiment_score":-0.1515483856201172}],"sentiment":"neutral","sentiment_score":-0.096509061041562,"num_words":34,"start":1482.015,"end":1492.1951},{"sentences":[{"text":"If I do come up with anything cheap and it's good in your area, I promise I will let you know.","start":1492.2,"end":1497.26,"sentiment":"neutral","sentiment_score":0.27277127653360367},{"text":"In the meantime, let's get your services activated, and you will receive a text as soon as we receive that information from Luna Networks?","start":1498.76,"end":1509.475,"sentiment":"neutral","sentiment_score":0.16488999438782534},{"text":"No.","start":1512.735,"end":1513.0549,"sentiment":"neutral","sentiment_score":-0.15719228982925415},{"text":"It's only bloody where are you?","start":1513.0549,"end":1514.575,"sentiment":"neutral","sentiment_score":-0.1746181845664978},{"text":"You're what time is it where you are?","start":1514.575,"end":1516.4349,"sentiment":"neutral","sentiment_score":-0.03949598385952413}],"sentiment":"neutral","sentiment_score":0.13607812340681752,"num_words":60,"start":1492.2,"end":1516.4349},{"sentences":[{"text":"You're about 01:00 or something.","start":1517.455,"end":1518.975,"sentiment":"neutral","sentiment_score":-0.019442624412477016},{"text":"Right?","start":1518.975,"end":1519.475,"sentiment":"neutral","sentiment_score":-0.004731036722660065},{"text":"Okay.","start":1522.4199,"end":1522.74,"sentiment":"neutral","sentiment_score":0.027783693745732307},{"text":"So you're ten to two.","start":1522.74,"end":1523.62,"sentiment":"neutral","sentiment_score":0.024834875017404556},{"text":"Here, it's ten to four.","start":1523.62,"end":1525.08,"sentiment":"neutral","sentiment_score":0.024699342250823975}],"sentiment":"neutral","sentiment_score":0.010206507135401754,"num_words":17,"start":1517.455,"end":1525.08},{"sentences":[{"text":"So then I can go to around about six, 07:00 here.","start":1525.62,"end":1528.26,"sentiment":"neutral","sentiment_score":0.035851052538915115},{"text":"So, yeah, we we should we should be able to get it.","start":1528.26,"end":1530.74,"sentiment":"neutral","sentiment_score":0.06729965951914589},{"text":"I mean, worst case scenario, let's say tomorrow, but otherwise, it should come within the hour.","start":1530.74,"end":1535.625,"sentiment":"neutral","sentiment_score":0.07646163739264011},{"text":"It might even be here.","start":1535.625,"end":1536.6649,"sentiment":"neutral","sentiment_score":0.050527603924274446},{"text":"Let me just check.","start":1536.6649,"end":1537.3849,"sentiment":"neutral","sentiment_score":0.04929017182439566}],"sentiment":"neutral","sentiment_score":0.05989879994497945,"num_words":48,"start":1525.62,"end":1537.3849},{"sentences":[{"text":"Hang on a sec.","start":1537.3849,"end":1538.4249,"sentiment":"neutral","sentiment_score":0.044059738516807556},{"text":"Provisioning.","start":1538.4249,"end":1538.9249,"sentiment":"neutral","sentiment_score":0.0469089075922966},{"text":"Here we go.","start":1544.6649,"end":1545.6449,"sentiment":"neutral","sentiment_score":0.0693723497291406},{"text":"Linum Networks.","start":1547.35,"end":1548.1699,"sentiment":"neutral","sentiment_score":0.14472504705190659},{"text":"There we go.","start":1548.3099,"end":1548.95,"sentiment":"neutral","sentiment_score":0.1364227036635081}],"sentiment":"neutral","sentiment_score":0.08692177814932969,"num_words":13,"start":1537.3849,"end":1548.95},{"sentences":[{"text":"We've already got it.","start":1548.95,"end":1550.25,"sentiment":"neutral","sentiment_score":0.09988637268543243},{"text":"Yeah.","start":1552.5499,"end":1552.71,"sentiment":"neutral","sentiment_score":0.032217495143413544},{"text":"Yeah.","start":1552.71,"end":1552.87,"sentiment":"neutral","sentiment_score":0.033578600734472275},{"text":"Let's see.","start":1552.87,"end":1553.35,"sentiment":"neutral","sentiment_score":0.027219179086387157},{"text":"Now we've got yeah.","start":1553.35,"end":1554.63,"sentiment":"neutral","sentiment_score":0.015366693027317524}],"sentiment":"neutral","sentiment_score":0.048437226408471666,"num_words":12,"start":1548.95,"end":1554.63},{"sentences":[{"text":"Well yeah.","start":1554.63,"end":1557.0299,"sentiment":"neutral","sentiment_score":-0.017464512027800083},{"text":"Yeah.","start":1557.0299,"end":1557.19,"sentiment":"neutral","sentiment_score":0.005945540964603424},{"text":"Yeah.","start":1557.19,"end":1557.4299,"sentiment":"neutral","sentiment_score":0.019256900995969772},{"text":"Well, I gotta get one of the girls to send it to your republic in the next ten minutes.","start":1557.4299,"end":1561.6699,"sentiment":"neutral","sentiment_score":0.05837101783407362},{"text":"Alright?","start":1561.6699,"end":1562.1699,"sentiment":"neutral","sentiment_score":0.06328848004341125}],"sentiment":"neutral","sentiment_score":0.04844213486649096,"num_words":24,"start":1554.63,"end":1562.1699},{"sentences":[{"text":"Alright.","start":1563.745,"end":1564.145,"sentiment":"neutral","sentiment_score":0.12233750522136688},{"text":"Well, it's all done.","start":1564.145,"end":1565.025,"sentiment":"neutral","sentiment_score":0.20345258712768555},{"text":"Oh my god.","start":1565.025,"end":1565.825,"sentiment":"neutral","sentiment_score":0.28676945964495343},{"text":"That was quick.","start":1565.825,"end":1566.8049,"sentiment":"positive","sentiment_score":0.4973203440507253},{"text":"Well, it's it's just a way of understanding how everything works and how to explain it to the customer.","start":1570.145,"end":1577.3,"sentiment":"neutral","sentiment_score":0.27954029017373133}],"sentiment":"neutral","sentiment_score":0.2866560926040014,"num_words":30,"start":1563.745,"end":1577.3},{"sentences":[{"text":"And I've I've been doing this for a long time.","start":1577.36,"end":1579.14,"sentiment":"positive","sentiment_score":0.4137337803840637},{"text":"You know, I've trained a lot of people to do this, getting some really excellent end results because our goal is to keep the customer happy, give the customer the good experience, and it's there's nothing wrong with being friendly.","start":1580.0,"end":1593.165,"sentiment":"positive","sentiment_score":0.6746308840811253},{"text":"It doesn't cost nothing.","start":1593.165,"end":1594.4651,"sentiment":"positive","sentiment_score":0.4248810186982155},{"text":"Plus, you know, my mom book, I don't believe in this new generation.","start":1594.765,"end":1599.025,"sentiment":"neutral","sentiment_score":-0.12089904512350376},{"text":"Yeah.","start":1601.9651,"end":1602.4651,"sentiment":"neutral","sentiment_score":-0.08736556768417358}],"sentiment":"positive","sentiment_score":0.45828006011159983,"num_words":68,"start":1577.36,"end":1602.4651},{"sentences":[{"text":"No.","start":1603.005,"end":1603.245,"sentiment":"neutral","sentiment_score":-0.18054986000061035},{"text":"No.","start":1603.245,"end":1603.4851,"sentiment":"neutral","sentiment_score":-0.24812039732933044},{"text":"No.","start":1603.4851,"end":1603.645,"sentiment":"neutral","sentiment_score":-0.18337394297122955},{"text":"No.","start":1603.645,"end":1604.045,"sentiment":"neutral","sentiment_score":-0.15938885509967804},{"text":"Definitely not.","start":1604.045,"end":1604.8451,"sentiment":"neutral","sentiment_score":-0.09073978662490845}],"sentiment":"neutral","sentiment_score":-0.15881877144177756,"num_words":6,"start":1603.005,"end":1604.8451},{"sentences":[{"text":"How to Well yeah.","start":1604.8451,"end":1612.3,"sentiment":"neutral","sentiment_score":-0.07919772248715162},{"text":"No.","start":1612.3,"end":1612.54,"sentiment":"negative","sentiment_score":-0.3440426290035248},{"text":"It's just the way it is, unfortunately.","start":1612.54,"end":1614.3201,"sentiment":"negative","sentiment_score":-0.4160415359905788},{"text":"Anyway, we're not good to it's just what it is, and that's life, and there's nothing we can do about it.","start":1615.02,"end":1622.265,"sentiment":"negative","sentiment_score":-0.455412955511184},{"text":"How's that sound?","start":1622.265,"end":1623.165,"sentiment":"neutral","sentiment_score":-0.10333811243375142}],"sentiment":"negative","sentiment_score":-0.3735225187200639,"num_words":36,"start":1604.8451,"end":1623.165},{"sentences":[{"text":"Oh, really?","start":1630.025,"end":1630.505,"sentiment":"neutral","sentiment_score":-0.1500203013420105},{"text":"It's a shame you didn't call us before.","start":1630.505,"end":1632.285,"sentiment":"negative","sentiment_score":-0.4407009780406952},{"text":"We would have yeah.","start":1633.13,"end":1645.2301,"sentiment":"neutral","sentiment_score":-0.12674240581691265},{"text":"I wish you didn't buy that router because I just realized too if you were if you would've go today, we would've send it out by express.","start":1664.56,"end":1670.88,"sentiment":"neutral","sentiment_score":-0.3058080397270344},{"text":"You probably would've got it on a you're in Western Australia, aren't you?","start":1670.88,"end":1674.18,"sentiment":"neutral","sentiment_score":-0.16569473193242}],"sentiment":"neutral","sentiment_score":-0.27302715996349297,"num_words":54,"start":1630.025,"end":1674.18},{"sentences":[{"text":"Probably what?","start":1675.415,"end":1676.315,"sentiment":"neutral","sentiment_score":-0.09609988331794739},{"text":"You won't get it till Wednesdays, something like that.","start":1676.615,"end":1679.015,"sentiment":"neutral","sentiment_score":-0.01062889950763848},{"text":"Yeah.","start":1679.015,"end":1679.515,"sentiment":"neutral","sentiment_score":0.0031849821098148823},{"text":"Yeah.","start":1681.895,"end":1682.395,"sentiment":"neutral","sentiment_score":0.0009625754319131374},{"text":"No.","start":1682.855,"end":1683.095,"sentiment":"neutral","sentiment_score":-0.020344646647572517}],"sentiment":"neutral","sentiment_score":-0.021718353665034686,"num_words":14,"start":1675.415,"end":1683.095},{"sentences":[{"text":"Just that we have routers on the little network that are made exclusively for that network.","start":1683.095,"end":1689.035,"sentiment":"neutral","sentiment_score":0.0008186074555851517},{"text":"But anyway, it doesn't matter.","start":1690.5701,"end":1691.6901,"sentiment":"neutral","sentiment_score":0.06497113257646561},{"text":"You got the TP Link.","start":1691.6901,"end":1692.7301,"sentiment":"neutral","sentiment_score":0.21103151738643647},{"text":"That'll do.","start":1692.7301,"end":1693.2101,"sentiment":"positive","sentiment_score":0.3987211287021637},{"text":"That's all good.","start":1693.2101,"end":1694.27,"sentiment":"positive","sentiment_score":0.5461676716804504}],"sentiment":"neutral","sentiment_score":0.12351794327579198,"num_words":31,"start":1683.095,"end":1694.27},{"sentences":[{"text":"What did it'd not be a pain in the ass, if you don't mind.","start":1694.81,"end":1697.53,"sentiment":"neutral","sentiment_score":0.002221065465294357},{"text":"How how much did that cost you?","start":1697.53,"end":1699.2301,"sentiment":"neutral","sentiment_score":0.001059210460100855},{"text":"Let's see.","start":1703.125,"end":1703.445,"sentiment":"neutral","sentiment_score":0.003430417855270207},{"text":"That's $1.39.","start":1703.445,"end":1704.645,"sentiment":"neutral","sentiment_score":-0.0001941534792422317},{"text":"Is it a Wi Fi six?","start":1704.645,"end":1706.005,"sentiment":"neutral","sentiment_score":-0.003055887413211167}],"sentiment":"neutral","sentiment_score":0.000859567548632772,"num_words":31,"start":1694.81,"end":1706.005},{"sentences":[{"text":"It better be.","start":1706.005,"end":1706.645,"sentiment":"neutral","sentiment_score":-0.052701205015182495},{"text":"Otherwise, you're gonna that's not gonna work.","start":1706.645,"end":1708.585,"sentiment":"neutral","sentiment_score":-0.14238976793629782},{"text":"If it's not a Wi Fi six, it's not gonna work.","start":1711.2849,"end":1713.7849,"sentiment":"neutral","sentiment_score":-0.07207968526265839},{"text":"What model is it?","start":1715.605,"end":1716.9049,"sentiment":"neutral","sentiment_score":-0.004338922677561641},{"text":"Hang on.","start":1719.7001,"end":1720.1,"sentiment":"neutral","sentiment_score":-0.0010781686287373304}],"sentiment":"neutral","sentiment_score":-0.07286002060950354,"num_words":27,"start":1706.005,"end":1720.1},{"sentences":[{"text":"T t okay.","start":1720.1,"end":1723.3,"sentiment":"neutral","sentiment_score":0.012566285363088051},{"text":"So alright.","start":1723.3,"end":1723.78,"sentiment":"neutral","sentiment_score":0.026937566697597504},{"text":"That's alright then.","start":1723.78,"end":1724.84,"sentiment":"neutral","sentiment_score":0.05247661719719569},{"text":"So now we've got now a x 3,000.","start":1725.38,"end":1728.9,"sentiment":"neutral","sentiment_score":0.03268650034442544},{"text":"They're $1.39.","start":1728.9,"end":1730.2001,"sentiment":"neutral","sentiment_score":0.016493437811732292}],"sentiment":"neutral","sentiment_score":0.030193484414161906,"num_words":18,"start":1720.1,"end":1730.2001},{"sentences":[{"text":"And if you would've wanted the twenty four months, you would offer free.","start":1730.985,"end":1733.725,"sentiment":"neutral","sentiment_score":0.014786446323761573},{"text":"Safari in your undies.","start":1735.625,"end":1737.245,"sentiment":"neutral","sentiment_score":0.04990804195404053},{"text":"Alright.","start":1737.465,"end":1737.965,"sentiment":"neutral","sentiment_score":0.15062002837657928},{"text":"Alright, Denise.","start":1739.385,"end":1740.025,"sentiment":"positive","sentiment_score":0.3378518670797348},{"text":"It's been a real pleasure.","start":1740.025,"end":1740.785,"sentiment":"positive","sentiment_score":0.7290715456008912}],"sentiment":"neutral","sentiment_score":0.1945414984226227,"num_words":25,"start":1730.985,"end":1740.785},{"sentences":[{"text":"Is there anything else we can do for you, love?","start":1740.785,"end":1742.4,"sentiment":"neutral","sentiment_score":0.2915796756744385},{"text":"My boss is a real no.","start":1748.0,"end":1749.28,"sentiment":"negative","sentiment_score":-0.3898877501487732},{"text":"He's a no actually, I tell you what, my my boss is a really nice guy, to be honest with you.","start":1749.28,"end":1753.4601,"sentiment":"neutral","sentiment_score":-0.00954383842292286},{"text":"I've had offers from other other companies, probably more paying all else, and now I'm staying here.","start":1753.52,"end":1758.135,"sentiment":"neutral","sentiment_score":0.026783156482612386},{"text":"It's just it's just the atmosphere.","start":1758.375,"end":1760.6951,"sentiment":"neutral","sentiment_score":0.03496800487240156}],"sentiment":"neutral","sentiment_score":0.01735285564015309,"num_words":60,"start":1740.785,"end":1760.6951},{"sentences":[{"text":"Do you know what I mean?","start":1760.6951,"end":1761.755,"sentiment":"neutral","sentiment_score":-0.04197240620851517},{"text":"It's not it's not always it's not always about the money.","start":1762.455,"end":1765.015,"sentiment":"neutral","sentiment_score":-0.16393628445538608},{"text":"You know what I mean?","start":1765.015,"end":1766.075,"sentiment":"neutral","sentiment_score":-0.16706155240535736},{"text":"Yeah.","start":1769.495,"end":1769.735,"sentiment":"neutral","sentiment_score":-0.25198423862457275},{"text":"No.","start":1769.735,"end":1769.975,"sentiment":"negative","sentiment_score":-0.5876340866088867}],"sentiment":"neutral","sentiment_score":-0.15541915223002434,"num_words":24,"start":1760.6951,"end":1769.975},{"sentences":[{"text":"That's shit.","start":1769.975,"end":1770.535,"sentiment":"negative","sentiment_score":-0.7368574738502502},{"text":"I don't like that.","start":1770.535,"end":1771.675,"sentiment":"negative","sentiment_score":-0.5995074510574341},{"text":"Alright, darling.","start":1772.82,"end":1773.72,"sentiment":"positive","sentiment_score":0.34891173243522644},{"text":"Dom, d o m, short for Dominican.","start":1774.58,"end":1776.84,"sentiment":"neutral","sentiment_score":0.08860125499112266},{"text":"Alright.","start":1778.9,"end":1779.4,"sentiment":"neutral","sentiment_score":0.12277453392744064}],"sentiment":"neutral","sentiment_score":-0.1519336230121553,"num_words":16,"start":1769.975,"end":1779.4},{"sentences":[{"text":"Alright then.","start":1779.46,"end":1780.5,"sentiment":"neutral","sentiment_score":0.2942962050437927},{"text":"Alright.","start":1780.5,"end":1780.9,"sentiment":"neutral","sentiment_score":0.19203715026378632},{"text":"Take care.","start":1780.9,"end":1781.64,"sentiment":"neutral","sentiment_score":0.2665365934371948},{"text":"You're welcome to Airtel.","start":1782.5,"end":1783.62,"sentiment":"positive","sentiment_score":0.6037695705890656},{"text":"Thank you very much.","start":1783.62,"end":1784.34,"sentiment":"positive","sentiment_score":0.8219627439975739}],"sentiment":"positive","sentiment_score":0.539740923505563,"num_words":13,"start":1779.46,"end":1784.34},{"sentences":[{"text":"Bye.","start":1784.34,"end":1784.84,"sentiment":"positive","sentiment_score":0.4688029885292053},{"text":"Bye.","start":1785.0599,"end":1785.2999,"sentiment":"neutral","sentiment_score":0.22666899859905243},{"text":"Bye.","start":1785.2999,"end":1785.5399,"sentiment":"neutral","sentiment_score":0.1656443178653717},{"text":"Bye.","start":1785.5399,"end":1786.0399,"sentiment":"neutral","sentiment_score":-0.12784475088119507}],"sentiment":"neutral","sentiment_score":0.1833178885281086,"num_words":4,"start":1784.34,"end":1786.0399}]}}]},{"alternatives":[{"transcript":"Hello. My name is Denise Walker, and I've just purchased a router for my FTP. And I want to sign up for Internet. The one here. I'm not a customer. I'm a newbie. Oh, great. I oh, it's I I went to Officeworks because the guy from Lineham rang me and said get that at Officeworks. So I got the TP Link and that's compatible with fiber to the property. Yeah. That's the one. Yeah. I am. Oh, bloody nightmare. Oh, Jesus. You wouldn't believe it. Okay. Long oh, Jesus. Long story short. Right? I'm I'm I'm 66. I'm pretty tech savvy. Right? I know. So I've got we got this email saying, MBN is gonna be connected to your unit, and that was all it said. And I'm like, oh, sweet. Sweet. Can't wait. You know? So because I'm using Telstra at the moment, and they charge like a wounded bull. I've got a little portable modem. Yeah. And I've only got I know. So right. So yeah. Yep. Yep. Yep. Yep. I know. It is no. No. No. So I wanted I wanted unlimited, and I couldn't get unlimited on this this little dongle. No. Yep. I don't even know anybody else. Unit 1013 Elvira, e l Elvira, E L V I R E, 3. Broadday. Broadday. Yep. That's the one. That's 3. Oh, shit. Hang on. Let me run One. So hang on. Can I still do Netflix and you emails and Sorry? Okay. Horn. One. And I'll pass that one. I'm a pensioner. Hi. How much is that one? Yes. And I okay. I also wanna transfer my phone if I can. Mobile. Alright. Alright. Yep. You might have helped me with that. Oh, yeah. I can open an email. Yeah. I told the I told the white don't talk to me about push ups at my age. I'm the 66 next month. My mind is down, but my body You're not gonna help me with this, aren't you? Yeah. Yeah. Right. Right. Is that what is that if I have a technical difficulty? Yep. Yep. Yes. I plugged it all in and three green lights and one red light. Done. Right. Oh, yes. So it could hang on. Let me look. One minute. It's got three. Yeah. So it's got the So you've got the little black hole for the tower, and then you've got I've got the white the white one plugged in. Is this on the router? I'm gonna say one. I have. Well, it told me to in the first one. Oh, Jesus. Hang on. Let me have a look. Oh, hang on. Okay. So when? So you told her. I've just followed the bloody directions on the packet. Right. I'll sit down again. Right. Yep. Set up. Right. Yeah. Alright. Yep. Why? But I want the Internet today. What's the safest version for me? Alright. Do that. D e n I s e. Denise, not the nephew. Yep. Yep. Walker. Yeah. You're funny. Thirteen Elvira Street. E L it 55 Dash. Okay. It's all lowercase, obviously. Neecy, n, e e, c y. No. No. No. No. N, e e, c y, double e, c y. At short at nesey. Yep. Walk@gmail. Com. Yep. Yep. Yeah. 0417969712. Yep. What do you just do I need to just give you the numbers? Grudge up. Okay. So what do you want first? The number or the card number? Large number. Okay. 354234 3. June 10 1960. What? What? With Gemini. Right. Yep. Can I set that up a direct debit with you? K. The what? Yes. Yeah. Yeah. Yeah. Oh, thank you. That's my birthday present. Pizza. Yeah. Yeah. Alright. And what about the mobile phone? Are we we still getting that? Alright. Yep. Yep. Yep. Alright. Right. Ready? You're ready? 43496810. 06807951. Yeah. You're a nice man. The second twenty seven. Yep. 545. Yep. Sure. Yep. Yep. Yeah. Roger. Yep. Yep. They don't usually. Yes. The blocked one. Yeah. It's How long does one how long do they take? The text message? Is it a text message or an email? Well, I'm still using my dongle at the moment. Okay. Okay. Yep. What's the 1800 number? 247. Oh. Oh, god. I've got dementia. So so so that will be the number I'll ring up to, what, verify connection or something? Right. Okay. That would be password is is that why you gotta do a password and stuff? Okay. Oh, sweet. The phone. Yep. I've got I wanna keep my number. Oh, an apple Apple something. Smartphone. Hang on. Let me wait. Give me a mine's the little one. It's a little phone. It's not a big how long has my mom been gone now? Five years. Oh, man. I mean, I'm trying wait a minute. I'm trying to get into my settings. I'm trying to bloody find the settings. Oh, there it is. Alright. Setting. That's what I was trying to do. Is it general? It is. It is. It's okay. So it's an iPhone mini 12. Yes. No. Because I'm at home, so I just use the Wi Fi. And I'm one of those people who just make calls or text. I do very little on my phone. Very little. How much is that? No. No. No. How much is that plan? Oh, is it? Yeah. So my phone's with Telstra. My phone is with Telstra at the moment. I don't remember 20 something, I think. Is that 25? Okay. So I'll just I just need to ring them up and cancel the Wi Fi. Don't go. No. That's ridiculous. I'll ring Telstra. Yeah. Yeah. I will. Yeah. Forget it. And and the area that I'm in, I know the area that I'm in office is crap. I don't know if I'm gonna I've only ever had Dodo all good. I had the Oh, Oh, okay. Alright. I'll leave the phone. Leave the phone. Done. Alright. I might not get it till tomorrow because I might have all gone home. Two 02:00. Just just a bit ten to two. Oh, okay. Right. Okay. You made that so easy. Oh, hang on. Well, I have they didn't send it to me. Right. You made that so easy. I know what you're saying, but we won't go there if it's being recorded. If it's being recorded, we'll be careful what we say. Yeah. But I'm with you all the way. Good. Oh, look. I can't thank you enough, though, because I have been given the absolute runaround. Well, it would've helped if we were told when they installed it all. By the way, you can't use this provider, that provider, that provider, that provider. You have to go with one of these providers. And it wasn't until someone from Lineman rang me back and said, try air whatever you call. Airtel. So I went on my computer and had a look and I thought, oh, that sounds alright. Oh, oh, oh. So I ran that block with work, brought a bloody router. Yeah. Yeah. Wait a while. That's what WA stands for. W a stands for wait a while. Oh, god. Okay. Okay. Yeah. A 100 let me get 152, I think. It's a Mac. What? A x 3,000. Yes. Wi Fi six router. Right. Yeah. Oh, shut up. No. Thank you. You've been fantastic. Tell your boss you need a raise. Yes. It's yeah. Because you could yeah. Because you can work in a toxic work environment. You know? Oh, thank you. What was your name? Oh, okay. Okay. Thank you, Dom. Bye. 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My name is Denise Walker, and I've just purchased a router for my FTP. And I want to sign up for Internet. The one here. I'm not a customer.\n\nI'm a newbie. Oh, great. I oh, it's I I went to Officeworks because the guy from Lineham rang me and said get that at Officeworks. So I got the TP Link and that's compatible with fiber to the property. Yeah.\n\nThat's the one. Yeah. I am. Oh, bloody nightmare. Oh, Jesus.\n\nYou wouldn't believe it. Okay. Long oh, Jesus. Long story short. Right?\n\nI'm I'm I'm 66. I'm pretty tech savvy. Right? I know. So I've got we got this email saying, MBN is gonna be connected to your unit, and that was all it said.\n\nAnd I'm like, oh, sweet. Sweet. Can't wait. You know? So because I'm using Telstra at the moment, and they charge like a wounded bull.\n\nI've got a little portable modem. Yeah. And I've only got I know. So right. So yeah.\n\nYep. Yep. Yep. Yep. I know.\n\nIt is no. No. No. So I wanted I wanted unlimited, and I couldn't get unlimited on this this little dongle. No.\n\nYep. I don't even know anybody else. Unit 1013 Elvira, e l Elvira, E L V I R E, 3. Broadday. Broadday.\n\nYep. That's the one. That's 3. Oh, shit. Hang on.\n\nLet me run One. So hang on. Can I still do Netflix and you emails and Sorry? Okay. Horn.\n\nOne. And I'll pass that one. I'm a pensioner. Hi. How much is that one?\n\nYes. And I okay. I also wanna transfer my phone if I can. Mobile. Alright.\n\nAlright. Yep. You might have helped me with that. Oh, yeah. I can open an email.\n\nYeah. I told the I told the white don't talk to me about push ups at my age. I'm the 66 next month. My mind is down, but my body You're not gonna help me with this, aren't you? Yeah.\n\nYeah. Right. Right. Is that what is that if I have a technical difficulty? Yep.\n\nYep. Yes. I plugged it all in and three green lights and one red light. Done. Right.\n\nOh, yes. So it could hang on. Let me look. One minute. It's got three.\n\nYeah. So it's got the So you've got the little black hole for the tower, and then you've got I've got the white the white one plugged in. Is this on the router? I'm gonna say one. I have.\n\nWell, it told me to in the first one. Oh, Jesus. Hang on. Let me have a look. Oh, hang on.\n\nOkay. So when? So you told her. I've just followed the bloody directions on the packet. Right.\n\nI'll sit down again. Right. Yep. Set up. Right.\n\nYeah. Alright. Yep. Why? But I want the Internet today.\n\nWhat's the safest version for me? Alright. Do that. D e n I s e. Denise, not the nephew.\n\nYep. Yep. Walker. Yeah. You're funny.\n\nThirteen Elvira Street. E L it 55 Dash. Okay. It's all lowercase, obviously. Neecy, n, e e, c y.\n\nNo. No. No. No. N, e e, c y, double e, c y.\n\nAt short at nesey. Yep. Walk@gmail. Com. Yep.\n\nYep. Yeah. 0417969712. Yep. What do you just do I need to just give you the numbers?\n\nGrudge up. Okay. So what do you want first? The number or the card number? Large number.\n\nOkay. 354234 3. June 10 1960. What? What?\n\nWith Gemini. Right. Yep. Can I set that up a direct debit with you? K.\n\nThe what? Yes. Yeah. Yeah. Yeah.\n\nOh, thank you. That's my birthday present. Pizza. Yeah. Yeah.\n\nAlright. And what about the mobile phone? Are we we still getting that? Alright. Yep.\n\nYep. Yep. Alright. Right. Ready?\n\nYou're ready? 43496810. 06807951. Yeah. You're a nice man.\n\nThe second twenty seven. Yep. 545. Yep. Sure.\n\nYep. Yep. Yeah. Roger. Yep.\n\nYep. They don't usually. Yes. The blocked one. Yeah.\n\nIt's How long does one how long do they take? The text message? Is it a text message or an email? Well, I'm still using my dongle at the moment. Okay.\n\nOkay. Yep. What's the 1800 number? 247. Oh.\n\nOh, god. I've got dementia. So so so that will be the number I'll ring up to, what, verify connection or something? Right. Okay.\n\nThat would be password is is that why you gotta do a password and stuff? Okay. Oh, sweet. The phone. Yep.\n\nI've got I wanna keep my number. Oh, an apple Apple something. Smartphone. Hang on. Let me wait.\n\nGive me a mine's the little one. It's a little phone. It's not a big how long has my mom been gone now? Five years. Oh, man.\n\nI mean, I'm trying wait a minute. I'm trying to get into my settings. I'm trying to bloody find the settings. Oh, there it is. Alright.\n\nSetting. That's what I was trying to do. Is it general? It is. It is.\n\nIt's okay. So it's an iPhone mini 12. Yes. No. Because I'm at home, so I just use the Wi Fi.\n\nAnd I'm one of those people who just make calls or text. I do very little on my phone. Very little. How much is that? No.\n\nNo. No. How much is that plan? Oh, is it? Yeah.\n\nSo my phone's with Telstra. My phone is with Telstra at the moment. I don't remember 20 something, I think. Is that 25? Okay.\n\nSo I'll just I just need to ring them up and cancel the Wi Fi. Don't go. No. That's ridiculous. I'll ring Telstra.\n\nYeah. Yeah. I will. Yeah. Forget it.\n\nAnd and the area that I'm in, I know the area that I'm in office is crap. I don't know if I'm gonna I've only ever had Dodo all good. I had the Oh, Oh, okay. Alright. I'll leave the phone.\n\nLeave the phone. Done. Alright. I might not get it till tomorrow because I might have all gone home. Two 02:00.\n\nJust just a bit ten to two. Oh, okay. Right. Okay. You made that so easy.\n\nOh, hang on. Well, I have they didn't send it to me. Right. You made that so easy. I know what you're saying, but we won't go there if it's being recorded.\n\nIf it's being recorded, we'll be careful what we say. Yeah. But I'm with you all the way. Good. Oh, look.\n\nI can't thank you enough, though, because I have been given the absolute runaround. Well, it would've helped if we were told when they installed it all. By the way, you can't use this provider, that provider, that provider, that provider. You have to go with one of these providers. And it wasn't until someone from Lineman rang me back and said, try air whatever you call.\n\nAirtel. So I went on my computer and had a look and I thought, oh, that sounds alright. Oh, oh, oh. So I ran that block with work, brought a bloody router. Yeah.\n\nYeah. Wait a while. That's what WA stands for. W a stands for wait a while. Oh, god.\n\nOkay. Okay. Yeah. A 100 let me get 152, I think. It's a Mac.\n\nWhat? A x 3,000. Yes. Wi Fi six router. Right.\n\nYeah. Oh, shut up. No. Thank you. You've been fantastic.\n\nTell your boss you need a raise. Yes. It's yeah. Because you could yeah. Because you can work in a toxic work environment.\n\nYou know? Oh, thank you. What was your name? Oh, okay. Okay.\n\nThank you, Dom. Bye. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.17312881350517273},{"text":"My name is Denise Walker, and I've just purchased a router for my FTP.","start":2.8799999,"end":10.74,"sentiment":"neutral","sentiment_score":0.20430065372160502},{"text":"And I want to sign up for Internet.","start":13.865,"end":16.925,"sentiment":"neutral","sentiment_score":0.14178615994751453},{"text":"The one here.","start":23.465,"end":24.105,"sentiment":"neutral","sentiment_score":-0.03776860237121582},{"text":"I'm not a customer.","start":24.105,"end":25.165,"sentiment":"neutral","sentiment_score":-0.2874903827905655}],"sentiment":"neutral","sentiment_score":0.09681199689706167,"num_words":30,"start":2.3999999,"end":25.165},{"sentences":[{"text":"I'm a newbie.","start":25.224998,"end":26.045,"sentiment":"neutral","sentiment_score":-0.26137202978134155},{"text":"Oh, 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something?","start":1175.795,"end":1181.5751,"sentiment":"neutral","sentiment_score":-0.07006131046835114},{"text":"Right.","start":1187.65,"end":1188.15,"sentiment":"neutral","sentiment_score":0.01900336891412735},{"text":"Okay.","start":1191.97,"end":1192.47,"sentiment":"neutral","sentiment_score":0.007223224267363548}],"sentiment":"neutral","sentiment_score":-0.15263618738390505,"num_words":24,"start":1169.4,"end":1192.47},{"sentences":[{"text":"That would be password is is that why you gotta do a password and stuff?","start":1192.9299,"end":1198.23,"sentiment":"neutral","sentiment_score":-0.03865200790266196},{"text":"Okay.","start":1202.1951,"end":1202.6951,"sentiment":"neutral","sentiment_score":0.16726087033748627},{"text":"Oh, sweet.","start":1206.275,"end":1207.175,"sentiment":"positive","sentiment_score":0.4611782431602478},{"text":"The phone.","start":1212.595,"end":1213.335,"sentiment":"neutral","sentiment_score":0.02594967558979988},{"text":"Yep.","start":1218.0,"end":1218.32,"sentiment":"neutral","sentiment_score":0.1257842779159546}],"sentiment":"neutral","sentiment_score":0.032739088914933656,"num_words":21,"start":1192.9299,"end":1218.32},{"sentences":[{"text":"I've got I wanna keep my number.","start":1218.32,"end":1220.1,"sentiment":"neutral","sentiment_score":0.16469785145350865},{"text":"Oh, an apple Apple something.","start":1224.96,"end":1232.145,"sentiment":"neutral","sentiment_score":0.02979184240102768},{"text":"Smartphone.","start":1233.485,"end":1233.985,"sentiment":"neutral","sentiment_score":0.026993803679943085},{"text":"Hang on.","start":1237.885,"end":1238.4451,"sentiment":"neutral","sentiment_score":0.10654570534825325},{"text":"Let me wait.","start":1238.4451,"end":1243.505,"sentiment":"neutral","sentiment_score":0.2073646386464437}],"sentiment":"neutral","sentiment_score":0.12022351680530442,"num_words":18,"start":1218.32,"end":1243.505},{"sentences":[{"text":"Give me a mine's the little one.","start":1243.86,"end":1247.96,"sentiment":"neutral","sentiment_score":-0.07472911849617958},{"text":"It's a little phone.","start":1250.66,"end":1251.54,"sentiment":"neutral","sentiment_score":-0.05496369022876024},{"text":"It's not a big how long has my mom been gone now?","start":1251.54,"end":1256.625,"sentiment":"neutral","sentiment_score":-0.1111226174980402},{"text":"Five years.","start":1256.625,"end":1262.805,"sentiment":"neutral","sentiment_score":-0.06230412796139717},{"text":"Oh, man.","start":1266.145,"end":1266.545,"sentiment":"neutral","sentiment_score":-0.05324874073266983}],"sentiment":"neutral","sentiment_score":-0.08546428658344128,"num_words":27,"start":1243.86,"end":1266.545},{"sentences":[{"text":"I mean, I'm trying wait a minute.","start":1266.545,"end":1271.265,"sentiment":"neutral","sentiment_score":-0.040741087070533206},{"text":"I'm trying to get into my settings.","start":1271.265,"end":1273.0499,"sentiment":"neutral","sentiment_score":-0.02604395630104201},{"text":"I'm trying to bloody find the settings.","start":1273.0499,"end":1274.99,"sentiment":"neutral","sentiment_score":-0.04331413230725697},{"text":"Oh, there it is.","start":1275.13,"end":1276.35,"sentiment":"neutral","sentiment_score":-0.008810764644294977},{"text":"Alright.","start":1276.4099,"end":1276.9099,"sentiment":"neutral","sentiment_score":0.02738133631646633}],"sentiment":"neutral","sentiment_score":-0.029944459692789957,"num_words":26,"start":1266.545,"end":1276.9099},{"sentences":[{"text":"Setting.","start":1277.2899,"end":1277.7899,"sentiment":"neutral","sentiment_score":0.008514175191521645},{"text":"That's what I was trying to do.","start":1280.33,"end":1281.7699,"sentiment":"neutral","sentiment_score":-0.020370205864310265},{"text":"Is it general?","start":1281.7699,"end":1282.75,"sentiment":"neutral","sentiment_score":-0.017886891340216},{"text":"It is.","start":1285.5299,"end":1285.9299,"sentiment":"neutral","sentiment_score":-0.022492019459605217},{"text":"It is.","start":1285.9299,"end":1286.24,"sentiment":"neutral","sentiment_score":-0.0008871071040630341}],"sentiment":"neutral","sentiment_score":-0.015633079533775646,"num_words":15,"start":1277.2899,"end":1286.24},{"sentences":[{"text":"It's okay.","start":1286.24,"end":1287.3899,"sentiment":"neutral","sentiment_score":0.03884471766650677},{"text":"So it's an iPhone mini 12.","start":1287.965,"end":1291.105,"sentiment":"neutral","sentiment_score":0.02014956312874953},{"text":"Yes.","start":1339.6799,"end":1340.1799,"sentiment":"neutral","sentiment_score":0.1164735034108162},{"text":"No.","start":1351.475,"end":1351.795,"sentiment":"neutral","sentiment_score":-0.04292581230401993},{"text":"Because I'm at home, so I just use the Wi Fi.","start":1351.795,"end":1354.455,"sentiment":"neutral","sentiment_score":-0.027716464447704228}],"sentiment":"neutral","sentiment_score":-0.0015593620815447396,"num_words":21,"start":1286.24,"end":1354.455},{"sentences":[{"text":"And I'm one of those people who just make calls or text.","start":1355.075,"end":1358.775,"sentiment":"neutral","sentiment_score":-0.07285761491705973},{"text":"I do very little on my phone.","start":1359.8301,"end":1361.61,"sentiment":"neutral","sentiment_score":-0.18778579362801143},{"text":"Very little.","start":1362.0701,"end":1362.97,"sentiment":"neutral","sentiment_score":-0.15940986573696136},{"text":"How much is that?","start":1368.79,"end":1370.01,"sentiment":"neutral","sentiment_score":-0.006975461612455547},{"text":"No.","start":1372.15,"end":1372.39,"sentiment":"neutral","sentiment_score":-0.11721388250589372}],"sentiment":"neutral","sentiment_score":-0.10202797672424752,"num_words":26,"start":1355.075,"end":1372.39},{"sentences":[{"text":"No.","start":1372.39,"end":1372.47,"sentiment":"neutral","sentiment_score":-0.13313820958137512},{"text":"No.","start":1372.47,"end":1372.79,"sentiment":"neutral","sentiment_score":-0.1305769830942154},{"text":"How much is that plan?","start":1372.79,"end":1374.225,"sentiment":"neutral","sentiment_score":-0.06430520117282867},{"text":"Oh, is it?","start":1380.065,"end":1380.885,"sentiment":"neutral","sentiment_score":-0.019238869349161785},{"text":"Yeah.","start":1398.01,"end":1398.51,"sentiment":"neutral","sentiment_score":-0.12389980256557465}],"sentiment":"neutral","sentiment_score":-0.06971432810479944,"num_words":11,"start":1372.39,"end":1398.51},{"sentences":[{"text":"So my phone's with Telstra.","start":1398.73,"end":1400.35,"sentiment":"neutral","sentiment_score":-0.06904809772968293},{"text":"My phone is with Telstra at the moment.","start":1400.49,"end":1403.345,"sentiment":"neutral","sentiment_score":-0.03732569748535752},{"text":"I don't remember 20 something, I think.","start":1405.565,"end":1407.665,"sentiment":"neutral","sentiment_score":-0.06405934265681676},{"text":"Is that 25?","start":1408.525,"end":1409.665,"sentiment":"neutral","sentiment_score":-0.028792839497327805},{"text":"Okay.","start":1414.125,"end":1414.625,"sentiment":"neutral","sentiment_score":-0.03264651820063591}],"sentiment":"neutral","sentiment_score":-0.050470270992567144,"num_words":24,"start":1398.73,"end":1414.625},{"sentences":[{"text":"So I'll just I just need to ring them up and cancel the Wi Fi.","start":1414.9099,"end":1423.87,"sentiment":"neutral","sentiment_score":-0.1756592720746994},{"text":"Don't go.","start":1423.87,"end":1424.69,"sentiment":"neutral","sentiment_score":-0.18516529351472855},{"text":"No.","start":1431.775,"end":1432.015,"sentiment":"neutral","sentiment_score":-0.15751197934150696},{"text":"That's ridiculous.","start":1432.015,"end":1432.675,"sentiment":"negative","sentiment_score":-0.42010369896888733},{"text":"I'll ring Telstra.","start":1435.2151,"end":1436.1951,"sentiment":"neutral","sentiment_score":-0.03507016723354658}],"sentiment":"neutral","sentiment_score":-0.17861519770129866,"num_words":23,"start":1414.9099,"end":1436.1951},{"sentences":[{"text":"Yeah.","start":1439.9751,"end":1440.4751,"sentiment":"neutral","sentiment_score":-0.07196833193302155},{"text":"Yeah.","start":1444.255,"end":1444.755,"sentiment":"neutral","sentiment_score":-0.0738082081079483},{"text":"I will.","start":1444.9751,"end":1445.7151,"sentiment":"neutral","sentiment_score":-0.12163128703832626},{"text":"Yeah.","start":1459.4099,"end":1459.65,"sentiment":"neutral","sentiment_score":-0.29122674465179443},{"text":"Forget it.","start":1459.65,"end":1460.325,"sentiment":"negative","sentiment_score":-0.43512770533561707}],"sentiment":"neutral","sentiment_score":-0.22150303849152156,"num_words":7,"start":1439.9751,"end":1460.325},{"sentences":[{"text":"And and the area that I'm in, I know the area that I'm in office is crap.","start":1460.485,"end":1465.065,"sentiment":"negative","sentiment_score":-0.45366088783039765},{"text":"I don't know if I'm gonna I've only ever had Dodo all good.","start":1467.845,"end":1471.625,"sentiment":"neutral","sentiment_score":-0.06360725800578411},{"text":"I had the Oh, Oh, okay.","start":1472.325,"end":1479.08,"sentiment":"neutral","sentiment_score":-0.06551997922360897},{"text":"Alright.","start":1487.22,"end":1487.62,"sentiment":"neutral","sentiment_score":-0.037490446120500565},{"text":"I'll leave the phone.","start":1487.62,"end":1488.58,"sentiment":"neutral","sentiment_score":-0.08050374686717987}],"sentiment":"neutral","sentiment_score":-0.2266281647834836,"num_words":41,"start":1460.485,"end":1488.58},{"sentences":[{"text":"Leave the phone.","start":1488.58,"end":1489.5599,"sentiment":"neutral","sentiment_score":-0.053066644817590714},{"text":"Done.","start":1493.335,"end":1493.835,"sentiment":"neutral","sentiment_score":0.000917640863917768},{"text":"Alright.","start":1497.255,"end":1497.755,"sentiment":"neutral","sentiment_score":0.23200544714927673},{"text":"I might not get it till tomorrow because I might have all gone home.","start":1508.9,"end":1512.28,"sentiment":"neutral","sentiment_score":-0.12459245004824229},{"text":"Two 02:00.","start":1518.8151,"end":1519.855,"sentiment":"neutral","sentiment_score":-0.00886859092861414}],"sentiment":"neutral","sentiment_score":-0.08039563471296181,"num_words":21,"start":1488.58,"end":1519.855},{"sentences":[{"text":"Just just a bit ten to two.","start":1519.855,"end":1522.035,"sentiment":"neutral","sentiment_score":-0.015588030086031981},{"text":"Oh, okay.","start":1528.415,"end":1529.155,"sentiment":"neutral","sentiment_score":0.06343655660748482},{"text":"Right.","start":1529.935,"end":1530.435,"sentiment":"neutral","sentiment_score":0.06944449245929718},{"text":"Okay.","start":1536.11,"end":1536.61,"sentiment":"neutral","sentiment_score":0.05426222085952759},{"text":"You made that so easy.","start":1547.335,"end":1548.955,"sentiment":"neutral","sentiment_score":0.16352579593658448}],"sentiment":"neutral","sentiment_score":0.059943287225905806,"num_words":16,"start":1519.855,"end":1548.955},{"sentences":[{"text":"Oh, hang on.","start":1550.9349,"end":1552.235,"sentiment":"neutral","sentiment_score":0.022391578182578087},{"text":"Well, I have they didn't send it to me.","start":1554.695,"end":1556.61,"sentiment":"neutral","sentiment_score":-0.08425000309944153},{"text":"Right.","start":1562.69,"end":1563.19,"sentiment":"neutral","sentiment_score":0.07568717747926712},{"text":"You made that so easy.","start":1567.25,"end":1568.95,"sentiment":"positive","sentiment_score":0.5100833654403687},{"text":"I know what you're saying, but we won't go there if it's being recorded.","start":1600.645,"end":1603.785,"sentiment":"neutral","sentiment_score":-0.11473698488303594}],"sentiment":"neutral","sentiment_score":0.010272216342855245,"num_words":32,"start":1550.9349,"end":1603.785},{"sentences":[{"text":"If it's being recorded, we'll be careful what we say.","start":1604.085,"end":1606.645,"sentiment":"neutral","sentiment_score":-0.12858638614416124},{"text":"Yeah.","start":1606.645,"end":1607.145,"sentiment":"neutral","sentiment_score":-0.0500231459736824},{"text":"But I'm with you all the way.","start":1610.06,"end":1615.2,"sentiment":"neutral","sentiment_score":-0.10785481014422008},{"text":"Good.","start":1623.525,"end":1623.925,"sentiment":"neutral","sentiment_score":0.08303196728229523},{"text":"Oh, look.","start":1623.925,"end":1624.3251,"sentiment":"neutral","sentiment_score":-0.09047676995396614}],"sentiment":"neutral","sentiment_score":-0.10422820243097487,"num_words":21,"start":1604.085,"end":1624.3251},{"sentences":[{"text":"I can't thank you enough, though, because I have been given the absolute runaround.","start":1624.3251,"end":1628.8251,"sentiment":"negative","sentiment_score":-0.3929136225155422},{"text":"Well, it would've helped if we were told when they installed it all.","start":1633.8451,"end":1637.34,"sentiment":"neutral","sentiment_score":-0.1582385731431154},{"text":"By the way, you can't use this provider, that provider, that provider, that provider.","start":1637.5,"end":1641.84,"sentiment":"neutral","sentiment_score":-0.16258843722087996},{"text":"You have to go with one of these providers.","start":1641.98,"end":1644.08,"sentiment":"neutral","sentiment_score":-0.1685958355665207},{"text":"And it wasn't until someone from Lineman rang me back and said, try air whatever you call.","start":1644.38,"end":1650.88,"sentiment":"neutral","sentiment_score":-0.13394414633512497}],"sentiment":"neutral","sentiment_score":-0.2034110939547197,"num_words":67,"start":1624.3251,"end":1650.88},{"sentences":[{"text":"Airtel.","start":1651.58,"end":1652.08,"sentiment":"neutral","sentiment_score":-0.057316794991493225},{"text":"So I went on my computer and had a look and I thought, oh, that sounds alright.","start":1653.075,"end":1656.615,"sentiment":"neutral","sentiment_score":-0.04002870454945985},{"text":"Oh, oh, oh.","start":1656.915,"end":1657.655,"sentiment":"neutral","sentiment_score":-0.06694888820250829},{"text":"So I ran that block with work, brought a bloody router.","start":1657.715,"end":1660.535,"sentiment":"neutral","sentiment_score":-0.16530428284948523},{"text":"Yeah.","start":1674.0,"end":1674.5,"sentiment":"neutral","sentiment_score":-0.05293565616011619}],"sentiment":"neutral","sentiment_score":-0.08514952134679664,"num_words":33,"start":1651.58,"end":1674.5},{"sentences":[{"text":"Yeah.","start":1675.04,"end":1675.28,"sentiment":"neutral","sentiment_score":-0.04863566532731056},{"text":"Wait a while.","start":1675.28,"end":1676.18,"sentiment":"neutral","sentiment_score":-0.09632519632577896},{"text":"That's what WA stands for.","start":1676.4,"end":1678.5,"sentiment":"neutral","sentiment_score":-0.0028981736861169345},{"text":"W a stands for wait a while.","start":1679.755,"end":1681.535,"sentiment":"neutral","sentiment_score":-0.007728229542928082},{"text":"Oh, god.","start":1689.515,"end":1690.255,"sentiment":"neutral","sentiment_score":0.038597146049141884}],"sentiment":"neutral","sentiment_score":-0.01827807985763583,"num_words":18,"start":1675.04,"end":1690.255},{"sentences":[{"text":"Okay.","start":1690.475,"end":1690.975,"sentiment":"neutral","sentiment_score":0.041873618960380554},{"text":"Okay.","start":1695.01,"end":1695.51,"sentiment":"neutral","sentiment_score":0.03551609814167023},{"text":"Yeah.","start":1696.77,"end":1697.27,"sentiment":"neutral","sentiment_score":0.0020760740153491497},{"text":"A 100 let me get 152, I think.","start":1697.8099,"end":1702.79,"sentiment":"neutral","sentiment_score":0.0004562816866382491},{"text":"It's a Mac.","start":1708.7251,"end":1709.625,"sentiment":"neutral","sentiment_score":-0.03471094618240992}],"sentiment":"neutral","sentiment_score":-0.001501199566908846,"num_words":14,"start":1690.475,"end":1709.625},{"sentences":[{"text":"What?","start":1710.165,"end":1710.665,"sentiment":"neutral","sentiment_score":-0.029731448739767075},{"text":"A x 3,000.","start":1717.285,"end":1718.9851,"sentiment":"neutral","sentiment_score":0.002025243282938997},{"text":"Yes.","start":1720.04,"end":1720.54,"sentiment":"neutral","sentiment_score":0.009534545242786407},{"text":"Wi Fi six router.","start":1720.6799,"end":1722.22,"sentiment":"neutral","sentiment_score":0.007481019129045308},{"text":"Right.","start":1731.16,"end":1731.48,"sentiment":"neutral","sentiment_score":0.006678004749119282}],"sentiment":"neutral","sentiment_score":0.0022480907617136838,"num_words":10,"start":1710.165,"end":1731.48},{"sentences":[{"text":"Yeah.","start":1731.48,"end":1731.98,"sentiment":"neutral","sentiment_score":0.01051791850477457},{"text":"Oh, shut up.","start":1734.245,"end":1735.305,"sentiment":"neutral","sentiment_score":0.02438524675865968},{"text":"No.","start":1742.485,"end":1742.725,"sentiment":"neutral","sentiment_score":0.04025872051715851},{"text":"Thank you.","start":1742.725,"end":1743.205,"sentiment":"neutral","sentiment_score":0.21630369871854782},{"text":"You've been fantastic.","start":1743.205,"end":1744.1849,"sentiment":"positive","sentiment_score":0.43223907550175983}],"sentiment":"neutral","sentiment_score":0.18532570032402873,"num_words":10,"start":1731.48,"end":1744.1849},{"sentences":[{"text":"Tell your boss you need a raise.","start":1744.885,"end":1746.585,"sentiment":"neutral","sentiment_score":-0.057326345571449826},{"text":"Yes.","start":1761.9751,"end":1762.3351,"sentiment":"neutral","sentiment_score":-0.0449029728770256},{"text":"It's yeah.","start":1762.3351,"end":1763.3351,"sentiment":"neutral","sentiment_score":-0.09370025619864464},{"text":"Because you could yeah.","start":1763.3351,"end":1766.135,"sentiment":"neutral","sentiment_score":-0.17307239398360252},{"text":"Because you can work in a toxic work environment.","start":1766.135,"end":1768.4751,"sentiment":"neutral","sentiment_score":-0.28866783612304264}],"sentiment":"neutral","sentiment_score":-0.17060382631809815,"num_words":23,"start":1744.885,"end":1768.4751},{"sentences":[{"text":"You know?","start":1768.535,"end":1769.1951,"sentiment":"neutral","sentiment_score":-0.16829467564821243},{"text":"Oh, thank you.","start":1771.495,"end":1772.555,"sentiment":"positive","sentiment_score":0.6439977288246155},{"text":"What was your name?","start":1772.9299,"end":1777.49,"sentiment":"neutral","sentiment_score":0.30363717349246144},{"text":"Oh, okay.","start":1777.49,"end":1778.39,"sentiment":"neutral","sentiment_score":0.06866820156574249},{"text":"Okay.","start":1778.61,"end":1779.11,"sentiment":"neutral","sentiment_score":0.05611412227153778}],"sentiment":"neutral","sentiment_score":0.25028358787919086,"num_words":12,"start":1768.535,"end":1779.11},{"sentences":[{"text":"Thank you, Dom.","start":1779.41,"end":1780.39,"sentiment":"positive","sentiment_score":0.4000338912010193},{"text":"Bye.","start":1782.13,"end":1782.63,"sentiment":"neutral","sentiment_score":0.2004909515380859},{"text":"Thank you.","start":1784.13,"end":1784.95,"sentiment":"positive","sentiment_score":0.5137540698051453}],"sentiment":"positive","sentiment_score":0.4046834607919057,"num_words":6,"start":1779.41,"end":1784.95}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon.\n\nChannel 1: Hello. My name is Denise Walker, and I've just purchased a router for my FTP. And I want to sign up for Internet.\n\nChannel 0: Oh, okay. Okay. And how are you today, Denise Walker, was it?\n\nChannel 1: The one here. I'm not a customer. I'm a newbie.\n\nChannel 0: You're a newbie. That's alright. We'll get you we'll get you to become one of our customers, and we'll look after you.\n\nChannel 1: Oh, great.\n\nChannel 0: So what router did you purchase?\n\nChannel 1: I oh, it's I I went to Officeworks because the guy from Lineham rang me and said get that at Officeworks. So I got the TP Link and that's compatible with fiber to the property.\n\nChannel 0: Okay. So you you said something about Linham?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So you're on the Linham Networks. Is that right?\n\nChannel 1: That's the one.\n\nChannel 0: That's what it sounds like.\n\nChannel 1: Yeah. I am.\n\nChannel 0: Alright. No worries. I'm just gonna open in their portal up right now as we speak. And how's your day been so far?\n\nChannel 1: Oh, bloody nightmare.\n\nChannel 0: Bloody nightmare. What happened, love? What's going\n\nChannel 1: Oh,\n\nChannel 0: on?\n\nChannel 1: Jesus. You wouldn't believe it. Okay.\n\nChannel 0: I don't\n\nChannel 1: Long\n\nChannel 0: believe anything these days.\n\nChannel 1: oh, Jesus. Long story short. Right? I'm\n\nChannel 0: Yeah.\n\nChannel 1: I'm I'm 66. I'm pretty tech savvy. Right?\n\nChannel 0: Oh, that's bloody good.\n\nChannel 1: I know. So I've got we got this email saying, MBN is gonna be connected to your unit, and that was all it said. And I'm like, oh, sweet. Sweet. Can't wait.\n\nYou know? So because I'm using Telstra at the moment, and they charge like a wounded bull.\n\nChannel 0: Telstra for what?\n\nChannel 1: I've got a little portable modem.\n\nChannel 0: You got those the five g bungle.\n\nChannel 1: Yeah. And\n\nChannel 0: Oh,\n\nChannel 1: I've\n\nChannel 0: they're\n\nChannel 1: only\n\nChannel 0: bloody\n\nChannel 1: got\n\nChannel 0: they're bloody useless.\n\nChannel 1: I\n\nChannel 0: No.\n\nChannel 1: know.\n\nChannel 0: They\n\nChannel 1: So\n\nChannel 0: I'll tell you why. I've been in the industry for almost thirty years.\n\nChannel 1: right.\n\nChannel 0: So it's not like two days ago.\n\nChannel 1: So\n\nChannel 0: The problem with the five g bongles, alright, you got a big bandwidth of signal.\n\nChannel 1: yeah.\n\nChannel 0: That big bandwidth so if it rains or leaves or anything,\n\nChannel 1: Yep.\n\nChannel 0: it gets you\n\nChannel 1: Yep. Yep.\n\nChannel 0: it drives it don't\n\nChannel 1: Yep.\n\nChannel 0: don't it just drops it. It's a bloody waste of money,\n\nChannel 1: I\n\nChannel 0: and\n\nChannel 1: know.\n\nChannel 0: it's expensive. We\n\nChannel 1: It is\n\nChannel 0: have that as well, but we don't advertise it.\n\nChannel 1: no. No. No. So I wanted I wanted unlimited, and I couldn't get unlimited on this this little\n\nChannel 0: The\n\nChannel 1: dongle.\n\nChannel 0: the and the five g no. There's no such thing as unlimited service. You'll be\n\nChannel 1: No.\n\nChannel 0: paying an arm a leg. You'll have to sell your\n\nChannel 1: Yep.\n\nChannel 0: bloody house.\n\nChannel 1: I don't\n\nChannel 0: What's\n\nChannel 1: even\n\nChannel 0: what's\n\nChannel 1: know\n\nChannel 0: the\n\nChannel 1: anybody\n\nChannel 0: address, love,\n\nChannel 1: else.\n\nChannel 0: that you're on? What's the address?\n\nChannel 1: Unit 1013\n\nChannel 0: Unit ten\n\nChannel 1: Elvira, e\n\nChannel 0: sorry?\n\nChannel 1: l Elvira, E L V I R E, 3.\n\nChannel 0: Unit 1013 Alvara Street, Vival, Western\n\nChannel 1: Broadday.\n\nChannel 0: Australia.\n\nChannel 1: Broadday. Yep. That's the one. That's\n\nChannel 0: That's\n\nChannel 1: 3.\n\nChannel 0: alright. Okay. Select the address. Blah blah blah blah. We got that.\n\nNow do you know what plan you wanna go on?\n\nChannel 1: Oh, shit. Hang on.\n\nChannel 0: Well,\n\nChannel 1: Let\n\nChannel 0: hang\n\nChannel 1: me run\n\nChannel 0: on. No. No. Hang on. Don't don't don't it's okay.\n\nRelax. Don't stress. How many people are gonna be using the Internet?\n\nChannel 1: One.\n\nChannel 0: I would just give the the basic one. Twenty five ten. That's\n\nChannel 1: So hang on. Can I still do Netflix and you\n\nChannel 0: it's all unlimited.\n\nChannel 1: emails and\n\nChannel 0: Yeah. Yeah. Yep.\n\nChannel 1: Sorry?\n\nChannel 0: If you let me finish, 2510 will allow you up to three to five users.\n\nChannel 1: Okay.\n\nChannel 0: But if you're just one user, you can Netflix or you can do any flicks you want.\n\nChannel 1: Horn.\n\nChannel 0: So Netflix, and whatever you can how many TVs you got in the house?\n\nChannel 1: One.\n\nChannel 0: Oh, that's plenty. Actually, if you just got the one, you can actually get HD four k on that as well with the 25 plan. That's only $69.95 a month, and that's unlimited.\n\nChannel 1: And I'll pass that one. I'm a\n\nChannel 0: So we'll get that one, or\n\nChannel 1: pensioner. Hi.\n\nChannel 0: we'll get that plan?\n\nChannel 1: How much is that one?\n\nChannel 0: $69.95. That's with DST included.\n\nChannel 1: Yes.\n\nChannel 0: And it's\n\nChannel 1: And\n\nChannel 0: a freaking\n\nChannel 1: I\n\nChannel 0: you don't get charged any connection fee or anything like that.\n\nChannel 1: okay. I also wanna transfer my phone if I can.\n\nChannel 0: Is that a landline or a mobile?\n\nChannel 1: Mobile.\n\nChannel 0: Yeah. We can do that for you. No problems. Alright. So we'll get that for you now.\n\nPlan has been selected. Okay. Cool. What are we doing now? Because I'm not used to it.\n\nNormally, the other girl, she does all that, but she's she didn't pick up the phone I did. So let's review it. Okay. So I'm gonna place this order. I'm actually doing it reverse.\n\nI normally do it down.\n\nChannel 1: Alright.\n\nChannel 0: That's why I'll place the order now. So that order goes through. Now if you're tech savvy, that's that's bloody good because now I'm just waiting for Linham Networks to send us the credentials.\n\nChannel 1: Alright.\n\nChannel 0: So once we send the it would that that shouldn't take too long. Once we get the credentials, you'll receive a text, and\n\nChannel 1: Yep.\n\nChannel 0: you'll see the username and password for the triple POE settings. So if you know how to log in to that router and set that up, all you gotta do is connect\n\nChannel 1: You might have helped me with that.\n\nChannel 0: you just said you're tech savvy.\n\nChannel 1: Oh, yeah. I can open\n\nChannel 0: Oh,\n\nChannel 1: an email.\n\nChannel 0: you naughty girl. You're in trouble.\n\nChannel 1: Yeah.\n\nChannel 0: Pretty\n\nChannel 1: I\n\nChannel 0: push\n\nChannel 1: told\n\nChannel 0: ups\n\nChannel 1: the\n\nChannel 0: for that.\n\nChannel 1: I told the white don't talk to me about push ups at my age.\n\nChannel 0: Well, you're not that bloody. How old are you?\n\nChannel 1: I'm the 66 next month.\n\nChannel 0: Oh, you're still young, woman. Where are you going? Are\n\nChannel 1: My\n\nChannel 0: you wrong\n\nChannel 1: mind\n\nChannel 0: when you're\n\nChannel 1: is\n\nChannel 0: over\n\nChannel 1: down,\n\nChannel 0: the\n\nChannel 1: but\n\nChannel 0: you're\n\nChannel 1: my\n\nChannel 0: wrong\n\nChannel 1: body\n\nChannel 0: when you're over the eighties? Come on. You got a long way to go. Oh my god. Things I gotta hear\n\nChannel 1: You're\n\nChannel 0: these\n\nChannel 1: not\n\nChannel 0: days.\n\nChannel 1: gonna help me with this, aren't you?\n\nChannel 0: Yeah. Yeah. Yeah. No worries. Once you receive the text, you'll have your your tech support to call during the day between nine and six.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. So there's a number there. It's a 1800 number, option 3. And let's say you get the all the messages after 06:00 outside of office hours, Then you\n\nChannel 1: Yeah.\n\nChannel 0: got your 247 number, which is a mobile number. It's a motorcycle station. It's a specific station that's there 24 seven after hours.\n\nChannel 1: Right. Right.\n\nChannel 0: So\n\nChannel 1: Is that\n\nChannel 0: yeah.\n\nChannel 1: what is\n\nChannel 0: So\n\nChannel 1: that if I have a technical difficulty?\n\nChannel 0: yeah. Yeah. That's there for\n\nChannel 1: Yep.\n\nChannel 0: technical difficulties. And if you're brand new and you need some sort of help,\n\nChannel 1: Yep.\n\nChannel 0: get your services connected, that's fine. Are you already at the unit in this unit?\n\nChannel 1: Yes. I plugged\n\nChannel 0: Yep.\n\nChannel 1: it all in and three green lights and one red light.\n\nChannel 0: Okay. Well, that's because it's the router hasn't been provisioned yet, so that needs\n\nChannel 1: Done.\n\nChannel 0: to be provisioned. Now you should have a little black box and a white box, right, on\n\nChannel 1: Right.\n\nChannel 0: the wall?\n\nChannel 1: Oh, yes.\n\nChannel 0: Okay. So the little black box, has it got one port or four ports?\n\nChannel 1: So it could hang on. Let me look. One minute.\n\nChannel 0: That's alright. I'll forgive you.\n\nChannel 1: It's got three.\n\nChannel 0: The little black box.\n\nChannel 1: Yeah. So\n\nChannel 0: Okay.\n\nChannel 1: it's got the\n\nChannel 0: So so the little black box, so you got port one, two, and three. Right?\n\nChannel 1: So you've got the little black hole for the tower,\n\nChannel 0: Yep.\n\nChannel 1: and then you've got I've got the white the white one plugged in.\n\nChannel 0: I mean, I mean, sorry. I meant to say, how many Ethernet ports do you have there?\n\nChannel 1: Is this on the router?\n\nChannel 0: No. No. On the little black box on the wall.\n\nChannel 1: I'm gonna say one.\n\nChannel 0: Okay. Well, that one there, you plug an Ethernet cable into that.\n\nChannel 1: I have.\n\nChannel 0: And the other end, where did you plug it into the modem or the router?\n\nChannel 1: Well, it told me to in the first one.\n\nChannel 0: What is it? The the WAN port or the LAN one port?\n\nChannel 1: Oh, Jesus. Hang on. Let me\n\nChannel 0: Oh, come\n\nChannel 1: have\n\nChannel 0: on, sweetheart. We're gonna do\n\nChannel 1: a\n\nChannel 0: it properly. Come on.\n\nChannel 1: look. Oh, hang on. Okay. So when?\n\nChannel 0: Beautiful. You are, buddy, pix. Have you?\n\nChannel 1: So you told her. I've just\n\nChannel 0: That's\n\nChannel 1: followed the bloody directions on the packet.\n\nChannel 0: no. That's brilliant. No. You've done well. Alright.\n\nSo that's good. So leave that as is.\n\nChannel 1: Right. I'll sit down again.\n\nChannel 0: Alright. So that's all been ordered.\n\nChannel 1: Right.\n\nChannel 0: Now let's go through the application so we get you\n\nChannel 1: Yep. Set\n\nChannel 0: online.\n\nChannel 1: up.\n\nChannel 0: So we're gonna get the $69.95.\n\nChannel 1: Right.\n\nChannel 0: You've got your BYO router, which is good. Now did you wanna go no contract twelve months or twenty four months? Now no contract, there's a connection fee of well, they say $65. It shouldn't be\n\nChannel 1: Yeah.\n\nChannel 0: that much. So if you don't want a contract, I'll do it for you for probably $45 or something like that. If you go on a twelve month contract, you get your first three months with a 15% discount.\n\nChannel 1: Alright.\n\nChannel 0: If you go on a twenty four months, you get 50% discount for three months. You already brought the router, didn't you?\n\nChannel 1: Yep.\n\nChannel 0: Oh, shit. You can't you can't bring that back, can you?\n\nChannel 1: Why?\n\nChannel 0: Because we can give you a free router.\n\nChannel 1: But I want the Internet today.\n\nChannel 0: Oh, okay. Well, in that case, alright. So up to you. Which one do you want?\n\nChannel 1: What's the safest version for me?\n\nChannel 0: I think probably twelve months will be better for you.\n\nChannel 1: Alright. Do that.\n\nChannel 0: Okay. Let's get twelve months. Let's order this now. It's okay. How do we spell your first name?\n\nChannel 1: D e n I s\n\nChannel 0: Gee. Too bloody fast. Sorry? Oh, Denis, d e n I s c. Right?\n\nChannel 1: e. Denise, not the nephew.\n\nChannel 0: No. No. It's just got the one n. Right?\n\nChannel 1: Yep.\n\nChannel 0: D n I d e n I s e. Right?\n\nChannel 1: Yep.\n\nChannel 0: And your surname?\n\nChannel 1: Walker.\n\nChannel 0: How do you spell that? No. I've done it. Sorry. I'm just joking.\n\nChannel 1: Yeah. You're\n\nChannel 0: Alright.\n\nChannel 1: funny.\n\nChannel 0: So we got Unit 10\n\nChannel 1: Thirteen Elvira Street.\n\nChannel 0: Unit oops. Unit 1013 how do you spell that bloody thing?\n\nChannel 1: E L\n\nChannel 0: Elvira. Elvira Street, Viresh.\n\nChannel 1: it 55 Dash.\n\nChannel 0: Okay. Apartment Number 10. 10. Okay. That's in Western Australia.\n\nNow I need an email address from you, darling.\n\nChannel 1: Okay. It's all lowercase, obviously. Neecy,\n\nChannel 0: Yep.\n\nChannel 1: n, e e, c y.\n\nChannel 0: N e, c c, e\n\nChannel 1: No. No.\n\nChannel 0: y.\n\nChannel 1: No. No. N, e e, c y,\n\nChannel 0: Oh, so n,\n\nChannel 1: double\n\nChannel 0: e\n\nChannel 1: e,\n\nChannel 0: e, c\n\nChannel 1: c\n\nChannel 0: y.\n\nChannel 1: y.\n\nChannel 0: That's\n\nChannel 1: At\n\nChannel 0: alright.\n\nChannel 1: short\n\nChannel 0: That's\n\nChannel 1: at nesey.\n\nChannel 0: yeah. N, e e, c y.\n\nChannel 1: Yep. Walk@gmail.\n\nChannel 0: Yep.\n\nChannel 1: Com.\n\nChannel 0: G mail dot com. So it's n e c u n, e e, c y, walk, w a l k, g mail dot com. I need a mobile number, which I have that one on the screen, 0417.\n\nChannel 1: Yep.\n\nChannel 0: 0417. No. 417969712. Is that right?\n\nChannel 1: Yep. Yeah. 0417969712.\n\nChannel 0: Oh, seven nine six nine seven 1\n\nChannel 1: Yep.\n\nChannel 0: 2. I need a form of ID which could be what we preferred. Driver license if you have it. Otherwise, a Medicare card or\n\nChannel 1: What\n\nChannel 0: a password.\n\nChannel 1: do you just do I need to just give you the numbers?\n\nChannel 0: Yeah. Yeah. Just a number. We don't need a photo at this stage.\n\nChannel 1: Grudge up.\n\nChannel 0: Compliance is a keeps changing all the bloody time here in Australia\n\nChannel 1: Okay.\n\nChannel 0: with the\n\nChannel 1: So\n\nChannel 0: government.\n\nChannel 1: what do you want\n\nChannel 0: I just\n\nChannel 1: first? The number or the card number?\n\nChannel 0: no. I\n\nChannel 1: Large\n\nChannel 0: just want your\n\nChannel 1: number.\n\nChannel 0: driver's license number.\n\nChannel 1: Okay. 354234\n\nChannel 0: Three five four two three four.\n\nChannel 1: 3.\n\nChannel 0: Bingo. Alright. I'm gonna be rude. I'm gonna ask for your date of birth, darling.\n\nChannel 1: June 10\n\nChannel 0: Yep.\n\nChannel 1: 1960.\n\nChannel 0: Oh, you're kidding me. On the 06/08/2025 1961.\n\nChannel 1: What? What? With Gemini.\n\nChannel 0: There you go. Okay. So I'm gonna put that now. With this way, you can do it two ways. You could either pay by debit card and have that set up on a direct debit,\n\nChannel 1: Right. Yep.\n\nChannel 0: or you can set it up on a direct debit directly with your your bank.\n\nChannel 1: Can I set that up a direct debit with you?\n\nChannel 0: Yep.\n\nChannel 1: K.\n\nChannel 0: Yeah. Yeah. You can. Let's just place the order first. Let's see what that says.\n\nThat's gonna ask me to proceed payments.\n\nChannel 1: The\n\nChannel 0: So\n\nChannel 1: what?\n\nChannel 0: it's asking for the twelve months. The twelve months. So we're going on a twelve month contract. Right?\n\nChannel 1: Yes. Yeah. Yeah. Yeah.\n\nChannel 0: Okay. And your it's it's gonna charge you for the first month. So I'm gonna put this on the first month. So I'm gonna get you to get from now to the end of the month, you're gonna get you're gonna get it free. Alright?\n\nChannel 1: Oh, thank you. That's\n\nChannel 0: Alright.\n\nChannel 1: my birthday\n\nChannel 0: So\n\nChannel 1: present.\n\nChannel 0: we got '60 I love you, darling. You're you're you're nice and easy to talk to. There's a lot of people I tell you. Is that gonna be a Mastercard or Visa?\n\nChannel 1: Pizza.\n\nChannel 0: Visa. Alright. So these proceedings so you got the twelve months contract, which is they're gonna charge you $45 for a one soft connection fee, and\n\nChannel 1: Yeah.\n\nChannel 0: then your $69 a month, which that'll that'll cover from the June 1 to the June. From\n\nChannel 1: Yeah.\n\nChannel 0: now to the May, I'm gonna give it to you for free. Alright?\n\nChannel 1: Alright. And what about the mobile phone? Are we we\n\nChannel 0: Yeah.\n\nChannel 1: still\n\nChannel 0: We'll\n\nChannel 1: getting\n\nChannel 0: do we'll do\n\nChannel 1: that?\n\nChannel 0: we'll do that after. We'll do that after. Because it's it's a separate but we don't mix up the\n\nChannel 1: Alright.\n\nChannel 0: two together even though we will we will put it on the same on the same contract. So that way, you're not having two invoices. You know what I mean?\n\nChannel 1: Yep. Yep. Yep.\n\nChannel 0: But it's processed with two different it's processed with two different payment departments. So it doesn't get complicated, if you know what I mean.\n\nChannel 1: Alright.\n\nChannel 0: Alright. So I just need your card number when\n\nChannel 1: Right.\n\nChannel 0: you're ready.\n\nChannel 1: Ready? You're\n\nChannel 0: Yep.\n\nChannel 1: ready?\n\nChannel 0: Yep.\n\nChannel 1: 43496810.\n\nChannel 0: Four three four nine 6810. Yep.\n\nChannel 1: 06807951.\n\nChannel 0: Zero six eight zero 7951. Now we're looking for the cardholder's name, which is Denise I think it's Denise Walt.\n\nChannel 1: Yeah.\n\nChannel 0: Is that right? Do you know her? She's a lovely lady.\n\nChannel 1: You're a nice man.\n\nChannel 0: I'll try my best. What's the expiry date on that, Carlo?\n\nChannel 1: The second twenty seven.\n\nChannel 0: Second. 02/00/2027. And there's a verification code at the back, but I think it's got three digits or something\n\nChannel 1: Yep.\n\nChannel 0: like that.\n\nChannel 1: 545.\n\nChannel 0: 545. Now I'm just gonna read it back because once it goes through, I don't see it again. It goes through the banks and security, whatever\n\nChannel 1: Yep.\n\nChannel 0: blah blah blah blah. I'm\n\nChannel 1: Sure.\n\nChannel 0: just gonna read out the card for first. The first four digits, we got 4349\n\nChannel 1: Yep.\n\nChannel 0: 6810\n\nChannel 1: Yep.\n\nChannel 0: 06807951.\n\nChannel 1: Yeah. Roger.\n\nChannel 0: And you're listening to station three three three. No. Okay. Now we got cardholder's name, Denise Walker, and expiry date, 2027.\n\nChannel 1: Yep.\n\nChannel 0: And the card verification code is 545.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Now your bank might send you a code. If it does, I will need that code to\n\nChannel 1: They don't usually.\n\nChannel 0: look. I'll tell you what. The different procedures authorized oh, no. They haven't. Okay.\n\nSo you haven't got it. So continue. Doesn't ask for any codes. Now some banks, they ask, like, if it's a Westpac Bank. Alright.\n\nChannel 1: Yes.\n\nChannel 0: That that order's gone through. So that's all done. Now I've just got a okay. Let that'll just get added on automatically. If I don't know, one of the girls would do it.\n\nSo let's have a look. Yep. That's gone through. Blah blah blah. Let's have a look.\n\nDenise. Denise. Oh, Denise. I mean, lower you. Remember that song?\n\nChannel 1: The blocked one.\n\nChannel 0: Blondie here. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: So you're gone. You're in. Okay. So you're you're all done and dusted. So now we're just waiting for Linham Networks now to send us their credentials.\n\nOnce you get it once you receive the text, you'll need what you what I need you to do between now and then, you should be able to see the router's Wi Fi. So\n\nChannel 1: It's\n\nChannel 0: when you when you see the Wi Fi, I\n\nChannel 1: How\n\nChannel 0: want\n\nChannel 1: long\n\nChannel 0: you\n\nChannel 1: does\n\nChannel 0: to\n\nChannel 1: one how long do they take?\n\nChannel 0: Look. That can take about an hour or something like that. Sometimes it just depends on their workload. Sometimes they do it really quick. Other times, it's just a little bit longer than normal.\n\nIt's right about an hour, let's say, more\n\nChannel 1: The\n\nChannel 0: or\n\nChannel 1: text\n\nChannel 0: less.\n\nChannel 1: message?\n\nChannel 0: Sorry?\n\nChannel 1: Is it a text message or an email?\n\nChannel 0: And that'll be a text message because you got no Internet, have you? Or you do have Internet?\n\nChannel 1: Well, I'm still using my dongle at the moment.\n\nChannel 0: Okay. So, anyway, we more we always send them by text anyway.\n\nChannel 1: Okay.\n\nChannel 0: So it's all it's all automated by text. It gets done at the back end. We don't do it directly. It gets done at the back end.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. And that's it. So once that happens, ring up the the number, the 96 number. It'll be a 191800 number, and just select option 3, which is tech support. If by any chance Linham Network are on a long coffee break and we get it after 06:00.\n\nI'm just explaining this to you just in case. There's the after hours number. So you got two options. You got nine till six office hour support and then after six or\n\nChannel 1: Yep.\n\nChannel 0: outside of office hours, 247 support.\n\nChannel 1: What's the 1800 number?\n\nChannel 0: 180247835.\n\nChannel 1: 247.\n\nChannel 0: But let me just rent them now. What is oh my god. You're worse than me.\n\nChannel 1: Oh. Oh, god. I've got dementia.\n\nChannel 0: Yeah. I'm too young for that.\n\nChannel 1: So\n\nChannel 0: Excuse me.\n\nChannel 1: so so that will be the number I'll ring up to, what, verify connection or something?\n\nChannel 0: Yeah. Correct. You ring up, and then they'll they'll go through the actions on\n\nChannel 1: Right.\n\nChannel 0: how what you need to do to log in to the router interface\n\nChannel 1: Okay. That\n\nChannel 0: and\n\nChannel 1: would\n\nChannel 0: to\n\nChannel 1: be password\n\nChannel 0: sorry?\n\nChannel 1: is is that why you gotta do a password and stuff?\n\nChannel 0: Yeah. Exactly. Yes. Yeah. That's it.\n\nYou gotta put in the username and password,\n\nChannel 1: Okay.\n\nChannel 0: then finish the cycle off, and that's it. You're up and running.\n\nChannel 1: Oh, sweet.\n\nChannel 0: Alright. Well, there you go. It's all done. Any questions? Or for her to hold your peace.\n\nTalk\n\nChannel 1: The\n\nChannel 0: to\n\nChannel 1: phone.\n\nChannel 0: me. Oh, yes. The okay. So we're we're after a mobile phone now?\n\nChannel 1: Yep. I've got I wanna keep my number.\n\nChannel 0: Yeah. Yeah. That's not a problem. What sort of handset do you have?\n\nChannel 1: Oh, an apple Apple something. Smartphone.\n\nChannel 0: Is it the 13, the 14, the 15?\n\nChannel 1: Hang on. Let\n\nChannel 0: I\n\nChannel 1: me\n\nChannel 0: I love that, mate. Apple 1314. Oh my god. They're bloody bloody nuts.\n\nChannel 1: wait.\n\nChannel 0: I've got\n\nChannel 1: Give\n\nChannel 0: the 17.\n\nChannel 1: me\n\nChannel 0: I shouldn't talk.\n\nChannel 1: a mine's the little one.\n\nChannel 0: Leave me a little one.\n\nChannel 1: It's a little phone. It's not\n\nChannel 0: How\n\nChannel 1: a big\n\nChannel 0: old is it?\n\nChannel 1: how long has my mom been gone now? Five\n\nChannel 0: Oh, you don't know the model because if it's an eSIM\n\nChannel 1: years.\n\nChannel 0: if it supports eSIM, we can do it straight away. They'd have to send you out a\n\nChannel 1: Oh,\n\nChannel 0: card.\n\nChannel 1: man. I mean,\n\nChannel 0: I\n\nChannel 1: I'm\n\nChannel 0: I\n\nChannel 1: trying\n\nChannel 0: mean, we can send you out a card. That's not a problem. That's up to you.\n\nChannel 1: wait a minute. I'm trying to get into my settings. I'm trying to bloody find the settings. Oh, there it is. Alright.\n\nChannel 0: You go\n\nChannel 1: Setting.\n\nChannel 0: to settings and go to about and then scroll down and tell you what it tells\n\nChannel 1: That's what\n\nChannel 0: you what\n\nChannel 1: I\n\nChannel 0: it\n\nChannel 1: was\n\nChannel 0: is.\n\nChannel 1: trying to do. Is it general?\n\nChannel 0: Hang on. Let me just bloody\n\nChannel 1: It\n\nChannel 0: look\n\nChannel 1: is.\n\nChannel 0: at my\n\nChannel 1: It is.\n\nChannel 0: phone because\n\nChannel 1: It's okay. So it's an\n\nChannel 0: I\n\nChannel 1: iPhone mini 12.\n\nChannel 0: iPhone mini 12. Okay. Okay. IPhone mini 12 compatible from Patty from Pattyball to b c. B c.\n\nIPad Pro, best was best rated e SIM for iPhone. Okay. E SIM cards. Two. IPhone 12 Mini eSIM.\n\nBest rated eSIM for iPhone. So it is compatible to eSIM. Oh, wow.\n\nChannel 1: Yes.\n\nChannel 0: Well, we can do that. Now you can keep the same number that's do you wanna do you know what sort of I mean, do you use a lot of data on your phone? Or\n\nChannel 1: No. Because I'm at home, so I just use the Wi Fi. And\n\nChannel 0: well then\n\nChannel 1: I'm one of those people who just make calls or text. I do very little on my phone. Very little.\n\nChannel 0: so would 10 gigs be enough for you or you want more? 10 gigabytes? Would that be enough?\n\nChannel 1: How much is that?\n\nChannel 0: What 10?\n\nChannel 1: No. No. No. How much is that plan?\n\nChannel 0: Oh, sorry. That plan is $30 a month. This is on the Telstra network still.\n\nChannel 1: Oh, is it?\n\nChannel 0: Yeah. Now because I I'll tell you why we worked with Vodafone and Optus. We still can. However, I dropped out because there was just too many dropouts with the Vodafone network. Even though it's a lot cheaper, it's giving us a big headache.\n\nChannel 1: Yeah. So\n\nChannel 0: And\n\nChannel 1: my\n\nChannel 0: then\n\nChannel 1: phone's\n\nChannel 0: we\n\nChannel 1: with\n\nChannel 0: opt\n\nChannel 1: Telstra. My phone is with Telstra at the moment.\n\nChannel 0: what are you paying a month?\n\nChannel 1: I don't remember 20 something, I think. Is that 25?\n\nChannel 0: No. Well, then then you don't need to change it then.\n\nChannel 1: Okay.\n\nChannel 0: Oh,\n\nChannel 1: So I'll\n\nChannel 0: it's\n\nChannel 1: just\n\nChannel 0: up to it's up to you. You don't need to change it. Stay with them.\n\nChannel 1: I just need to ring them up and cancel the Wi Fi. Don't go.\n\nChannel 0: Yeah. We have got one forty gigs for $45, but you don't need that. That's something.\n\nChannel 1: No.\n\nChannel 0: If you're\n\nChannel 1: That's\n\nChannel 0: not\n\nChannel 1: ridiculous.\n\nChannel 0: gonna yeah. Look.\n\nChannel 1: I'll ring Telstra.\n\nChannel 0: Yeah. Yeah. Ring Telstra for the dongle. You can cancel\n\nChannel 1: Yeah.\n\nChannel 0: that. You don't need it. But wait until you get the the Internet going first,\n\nChannel 1: Yeah.\n\nChannel 0: then\n\nChannel 1: I\n\nChannel 0: you can\n\nChannel 1: will.\n\nChannel 0: cancel that. And with your mobile phone look. I'm looking at other options. I was gonna go back to Vodafone to Optus because they're cheap, but the problem is, mate, over the last six months, they've had a lot of security breaches.\n\nChannel 1: Yeah. Forget it. And and the area that I'm in, I know the area that I'm in office is crap.\n\nChannel 0: Well, what's Waterfall Life in that\n\nChannel 1: I\n\nChannel 0: area?\n\nChannel 1: don't know\n\nChannel 0: Do\n\nChannel 1: if\n\nChannel 0: you\n\nChannel 1: I'm\n\nChannel 0: know?\n\nChannel 1: gonna I've only ever had Dodo all good. I had\n\nChannel 0: Yeah.\n\nChannel 1: the\n\nChannel 0: But they don't\n\nChannel 1: Oh,\n\nChannel 0: they don't they'd be they live Vocus, so that that would have been Optus.\n\nChannel 1: Oh, okay.\n\nChannel 0: Yeah. That would have been Optus. Because I know who the owner was, and they got brought out by a company called Vocus. Anyway, it's\n\nChannel 1: Alright.\n\nChannel 0: a long story.\n\nChannel 1: I'll leave the phone. Leave the phone.\n\nChannel 0: Yeah. Leave the phone. You don't you don't need it right now. If I do come up with anything\n\nChannel 1: Done.\n\nChannel 0: cheap and it's good in your area, I promise I will let you know.\n\nChannel 1: Alright.\n\nChannel 0: In the meantime, let's get your services activated, and you will receive a text as soon as we receive that information from Luna\n\nChannel 1: I\n\nChannel 0: Networks?\n\nChannel 1: might not get it till tomorrow because I might have all gone home.\n\nChannel 0: No. It's only bloody where are you? You're what time is it where you are? You're about 01:00 or something.\n\nChannel 1: Two\n\nChannel 0: Right?\n\nChannel 1: 02:00. Just just a bit ten to two.\n\nChannel 0: Okay. So you're ten to two. Here, it's ten to four. So then I can go to around about six, 07:00 here. So,\n\nChannel 1: Oh,\n\nChannel 0: yeah,\n\nChannel 1: okay.\n\nChannel 0: we we should we should\n\nChannel 1: Right.\n\nChannel 0: be able to get it. I mean, worst case scenario, let's say tomorrow, but otherwise, it should come within the hour. It might even\n\nChannel 1: Okay.\n\nChannel 0: be here. Let me just check. Hang on a sec. Provisioning. Here we go.\n\nChannel 1: You\n\nChannel 0: Linum\n\nChannel 1: made\n\nChannel 0: Networks.\n\nChannel 1: that so\n\nChannel 0: There\n\nChannel 1: easy.\n\nChannel 0: we go. We've already got it.\n\nChannel 1: Oh, hang on.\n\nChannel 0: Yeah. Yeah. Let's see. Now we've got yeah. Well\n\nChannel 1: Well, I have they didn't send it to me.\n\nChannel 0: yeah. Yeah. Yeah. Well, I gotta get one of the girls to send it to your republic in the next ten minutes. Alright?\n\nChannel 1: Right.\n\nChannel 0: Alright. Well, it's all done. Oh my god. That was quick.\n\nChannel 1: You made that so easy.\n\nChannel 0: Well, it's it's just a way of understanding how everything works and how to explain it to the customer. And I've I've been doing this for a long time. You know, I've trained a lot of people to do this, getting some really excellent end results because our goal is to keep the customer happy, give the customer the good experience, and it's there's nothing wrong with being friendly. It doesn't cost nothing. Plus, you know, my mom book, I don't believe in this new generation.\n\nChannel 1: I know what you're saying, but we won't\n\nChannel 0: Yeah.\n\nChannel 1: go there if it's being\n\nChannel 0: No. No.\n\nChannel 1: recorded.\n\nChannel 0: No. No. Definitely\n\nChannel 1: If it's being\n\nChannel 0: not.\n\nChannel 1: recorded,\n\nChannel 0: How to\n\nChannel 1: we'll be careful what we say. Yeah. But I'm\n\nChannel 0: Well\n\nChannel 1: with you all the\n\nChannel 0: yeah. No. It's just the way it is, unfortunately.\n\nChannel 1: way.\n\nChannel 0: Anyway, we're not good to it's just what it is, and that's life, and there's nothing we can do about it. How's that sound?\n\nChannel 1: Good. Oh, look. I can't thank you enough, though, because I have been given the absolute runaround.\n\nChannel 0: Oh, really? It's a shame you didn't call us before. We would\n\nChannel 1: Well, it would've\n\nChannel 0: have\n\nChannel 1: helped if we were told when they installed it all. By the way, you can't use this provider, that provider, that provider, that provider. You have to go with one of these providers. And it wasn't\n\nChannel 0: yeah.\n\nChannel 1: until someone from Lineman rang me back and said, try air whatever you call. Airtel. So I went on my computer and had a look and I thought, oh, that sounds alright. Oh, oh, oh. So I ran that block with work, brought a bloody router.\n\nChannel 0: I wish you didn't buy that router because I just realized too if you were if you would've go today, we would've send it out by express. You probably would've got it on a you're in Western Australia, aren't you?\n\nChannel 1: Yeah. Yeah. Wait\n\nChannel 0: Probably\n\nChannel 1: a while.\n\nChannel 0: what?\n\nChannel 1: That's what\n\nChannel 0: You won't get\n\nChannel 1: WA\n\nChannel 0: it till Wednesdays,\n\nChannel 1: stands for.\n\nChannel 0: something like that. Yeah.\n\nChannel 1: W a stands for wait a while.\n\nChannel 0: Yeah. No. Just that we have routers on the little network that are made exclusively for that network.\n\nChannel 1: Oh, god. Okay.\n\nChannel 0: But anyway, it doesn't matter. You got the TP Link. That'll do. That's all good. What\n\nChannel 1: Okay.\n\nChannel 0: did it'd not be a pain in the ass, if\n\nChannel 1: Yeah.\n\nChannel 0: you don't mind. How how\n\nChannel 1: A\n\nChannel 0: much\n\nChannel 1: 100\n\nChannel 0: did that cost you?\n\nChannel 1: let me get 152, I think.\n\nChannel 0: Let's see. That's $1.39. Is it a Wi Fi six? It better be. Otherwise, you're gonna that's not gonna work.\n\nChannel 1: It's a Mac. What?\n\nChannel 0: If it's not a Wi Fi six, it's not gonna work. What model is it?\n\nChannel 1: A x 3,000.\n\nChannel 0: Hang on.\n\nChannel 1: Yes.\n\nChannel 0: T\n\nChannel 1: Wi\n\nChannel 0: t\n\nChannel 1: Fi six router.\n\nChannel 0: okay. So alright. That's alright then. So now we've got now a x 3,000. They're $1.39.\n\nAnd if\n\nChannel 1: Right.\n\nChannel 0: you would've\n\nChannel 1: Yeah.\n\nChannel 0: wanted the twenty four months, you would offer free.\n\nChannel 1: Oh, shut up.\n\nChannel 0: Safari in your undies. Alright. Alright, Denise. It's been a real pleasure. Is there anything else we can do for you, love?\n\nChannel 1: No. Thank you. You've been fantastic. Tell your boss you need a raise.\n\nChannel 0: My boss is a real no. He's a no actually, I tell you what, my my boss is a really nice guy, to be honest with you. I've had offers from other other companies, probably more paying all else, and now I'm staying here. It's just it's just the atmosphere. Do you know what I mean?\n\nChannel 1: Yes. It's\n\nChannel 0: It's not\n\nChannel 1: yeah.\n\nChannel 0: it's not\n\nChannel 1: Because\n\nChannel 0: always\n\nChannel 1: you\n\nChannel 0: it's\n\nChannel 1: could\n\nChannel 0: not always about the money. You know what I mean?\n\nChannel 1: yeah. Because you can work in a toxic work environment. You know?\n\nChannel 0: Yeah. No. That's shit. I don't like that.\n\nChannel 1: Oh, thank you.\n\nChannel 0: Alright,\n\nChannel 1: What was\n\nChannel 0: darling. Dom, d\n\nChannel 1: your\n\nChannel 0: o m, short for Dominican.\n\nChannel 1: name? Oh, okay. Okay.\n\nChannel 0: Alright.\n\nChannel 1: Thank\n\nChannel 0: Alright\n\nChannel 1: you, Dom.\n\nChannel 0: then. Alright. Take care.\n\nChannel 1: Bye.\n\nChannel 0: You're welcome to Airtel. Thank you very much.\n\nChannel 1: Thank\n\nChannel 0: Bye.\n\nChannel 1: you.\n\nChannel 0: Bye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.39999998,"end":1.14,"sentiment":"neutral","sentiment_score":0.32430243492126465}],"sentiment":"neutral","sentiment_score":0.32430243492126465,"channel":0,"num_words":2,"start":0.39999998,"end":1.14},{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.17312881350517273},{"text":"My name is Denise Walker, and I've just purchased a router for my FTP.","start":2.8799999,"end":10.74,"sentiment":"neutral","sentiment_score":0.20430065372160502},{"text":"And I want to sign up for Internet.","start":13.865,"end":16.925,"sentiment":"neutral","sentiment_score":0.14178615994751453}],"sentiment":"neutral","sentiment_score":0.18120118457338083,"channel":1,"num_words":23,"start":2.3999999,"end":16.925},{"sentences":[{"text":"Oh, okay.","start":17.805,"end":18.465,"sentiment":"neutral","sentiment_score":0.18403492122888565},{"text":"Okay.","start":20.045,"end":20.365,"sentiment":"neutral","sentiment_score":0.2093850076198578},{"text":"And how are you today, Denise Walker, was it?","start":20.365,"end":23.185,"sentiment":"neutral","sentiment_score":0.2850874480273988}],"sentiment":"neutral","sentiment_score":0.26193682352701825,"channel":0,"num_words":12,"start":17.805,"end":23.185},{"sentences":[{"text":"The one here.","start":23.465,"end":24.105,"sentiment":"neutral","sentiment_score":-0.03776860237121582},{"text":"I'm not a customer.","start":24.105,"end":25.165,"sentiment":"neutral","sentiment_score":-0.2874903827905655},{"text":"I'm a newbie.","start":25.224998,"end":26.045,"sentiment":"neutral","sentiment_score":-0.26137202978134155}],"sentiment":"neutral","sentiment_score":-0.2047383427619934,"channel":1,"num_words":10,"start":23.465,"end":26.045},{"sentences":[{"text":"You're a newbie.","start":26.58,"end":27.32,"sentiment":"neutral","sentiment_score":-0.15196080505847928},{"text":"That's alright.","start":27.380001,"end":28.1,"sentiment":"neutral","sentiment_score":0.29378005117177963},{"text":"We'll get you we'll get you to become one of our customers, and we'll look after you.","start":28.1,"end":32.6,"sentiment":"positive","sentiment_score":0.35836822408087116}],"sentiment":"neutral","sentiment_score":0.2829062498428605,"channel":0,"num_words":22,"start":26.58,"end":32.6},{"sentences":[{"text":"Oh, great.","start":32.64,"end":33.3,"sentiment":"positive","sentiment_score":0.38010089099407196}],"sentiment":"positive","sentiment_score":0.38010089099407196,"channel":1,"num_words":2,"start":32.64,"end":33.3},{"sentences":[{"text":"So what router did you purchase?","start":33.3,"end":35.0,"sentiment":"neutral","sentiment_score":0.08851496875286102}],"sentiment":"neutral","sentiment_score":0.08851496875286102,"channel":0,"num_words":6,"start":33.3,"end":35.0},{"sentences":[{"text":"I oh, it's I I went to Officeworks because the guy from Lineham rang me and said get that at Officeworks.","start":36.079998,"end":43.975002,"sentiment":"neutral","sentiment_score":0.08466901381810506},{"text":"So I got the TP Link and that's compatible with fiber to the property.","start":44.435,"end":49.735,"sentiment":"neutral","sentiment_score":0.14561690390110016}],"sentiment":"neutral","sentiment_score":0.1090481698513031,"channel":1,"num_words":35,"start":36.079998,"end":49.735},{"sentences":[{"text":"Okay.","start":50.375,"end":50.875,"sentiment":"neutral","sentiment_score":0.033699024468660355},{"text":"So you you said something about Linham?","start":51.415,"end":53.434998,"sentiment":"neutral","sentiment_score":0.01375917105802468}],"sentiment":"neutral","sentiment_score":0.01625165273435414,"channel":0,"num_words":8,"start":50.375,"end":53.434998},{"sentences":[{"text":"Yeah.","start":54.435,"end":54.935,"sentiment":"neutral","sentiment_score":0.026523984968662265}],"sentiment":"neutral","sentiment_score":0.026523984968662265,"channel":1,"num_words":1,"start":54.435,"end":54.935},{"sentences":[{"text":"Okay.","start":55.510002,"end":55.75,"sentiment":"neutral","sentiment_score":0.03644980490207672},{"text":"So you're on the Linham Networks.","start":55.75,"end":57.27,"sentiment":"neutral","sentiment_score":0.048385257832705975},{"text":"Is that right?","start":57.27,"end":58.09,"sentiment":"neutral","sentiment_score":0.058476087947686516}],"sentiment":"neutral","sentiment_score":0.05021896157413721,"channel":0,"num_words":10,"start":55.510002,"end":58.09},{"sentences":[{"text":"That's the one.","start":58.06,"end":59.12,"sentiment":"neutral","sentiment_score":0.07479442656040192}],"sentiment":"neutral","sentiment_score":0.07479442656040192,"channel":1,"num_words":3,"start":58.06,"end":59.12},{"sentences":[{"text":"That's what it sounds like.","start":59.190002,"end":61.050003,"sentiment":"neutral","sentiment_score":0.058927619457244874}],"sentiment":"neutral","sentiment_score":0.058927619457244874,"channel":0,"num_words":5,"start":59.190002,"end":61.050003},{"sentences":[{"text":"Yeah.","start":61.26,"end":61.42,"sentiment":"neutral","sentiment_score":0.06553644686937332},{"text":"I am.","start":61.42,"end":62.16,"sentiment":"neutral","sentiment_score":0.07053712755441666}],"sentiment":"neutral","sentiment_score":0.06887023399273555,"channel":1,"num_words":3,"start":61.26,"end":62.16},{"sentences":[{"text":"Alright.","start":62.55,"end":62.95,"sentiment":"neutral","sentiment_score":0.10251744836568832},{"text":"No worries.","start":62.95,"end":63.43,"sentiment":"neutral","sentiment_score":0.12155912071466446},{"text":"I'm just gonna open in their portal up right now as we speak.","start":63.43,"end":67.37,"sentiment":"neutral","sentiment_score":0.11465323716402054},{"text":"And how's your day been so far?","start":70.925,"end":72.465,"sentiment":"neutral","sentiment_score":0.12726450711488724}],"sentiment":"neutral","sentiment_score":0.11856431837963022,"channel":0,"num_words":23,"start":62.55,"end":72.465},{"sentences":[{"text":"Oh, bloody nightmare.","start":72.345,"end":73.805,"sentiment":"negative","sentiment_score":-0.4234716594219208}],"sentiment":"negative","sentiment_score":-0.4234716594219208,"channel":1,"num_words":3,"start":72.345,"end":73.805},{"sentences":[{"text":"Bloody nightmare.","start":74.525,"end":75.325,"sentiment":"negative","sentiment_score":-0.4781881421804428},{"text":"What happened, love?","start":75.325,"end":76.125,"sentiment":"neutral","sentiment_score":-0.22578027844429016},{"text":"What's going","start":76.125,"end":76.685,"sentiment":"neutral","sentiment_score":-0.08860559016466141}],"sentiment":"neutral","sentiment_score":-0.25870404286043985,"channel":0,"num_words":7,"start":74.525,"end":76.685},{"sentences":[{"text":"Oh,","start":76.665,"end":77.145004,"sentiment":"neutral","sentiment_score":-0.06771756708621979}],"sentiment":"neutral","sentiment_score":-0.06771756708621979,"channel":1,"num_words":1,"start":76.665,"end":77.145004},{"sentences":[{"text":"on?","start":76.685,"end":77.185,"sentiment":"neutral","sentiment_score":-0.08942639827728271}],"sentiment":"neutral","sentiment_score":-0.08942639827728271,"channel":0,"num_words":1,"start":76.685,"end":77.185},{"sentences":[{"text":"Jesus.","start":77.145004,"end":77.545,"sentiment":"neutral","sentiment_score":-0.2333259284496307},{"text":"You wouldn't believe it.","start":77.545,"end":78.505005,"sentiment":"negative","sentiment_score":-0.3593903034925461},{"text":"Okay.","start":78.505005,"end":79.005005,"sentiment":"neutral","sentiment_score":-0.23343932628631592}],"sentiment":"neutral","sentiment_score":-0.31738774478435516,"channel":1,"num_words":6,"start":77.145004,"end":79.005005},{"sentences":[{"text":"I don't","start":79.245,"end":79.565,"sentiment":"negative","sentiment_score":-0.36333243548870087}],"sentiment":"negative","sentiment_score":-0.36333243548870087,"channel":0,"num_words":2,"start":79.245,"end":79.565},{"sentences":[{"text":"Long","start":79.465004,"end":79.785,"sentiment":"negative","sentiment_score":-0.40688103437423706}],"sentiment":"negative","sentiment_score":-0.40688103437423706,"channel":1,"num_words":1,"start":79.465004,"end":79.785},{"sentences":[{"text":"believe anything these days.","start":79.565,"end":81.025,"sentiment":"negative","sentiment_score":-0.4355161637067795}],"sentiment":"negative","sentiment_score":-0.4355161637067795,"channel":0,"num_words":4,"start":79.565,"end":81.025},{"sentences":[{"text":"oh, Jesus.","start":80.985,"end":81.705,"sentiment":"neutral","sentiment_score":-0.10949231684207916},{"text":"Long story 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you're listening to station three three three.","start":979.71497,"end":982.19495,"sentiment":"neutral","sentiment_score":0.01999967230949551},{"text":"No.","start":982.19495,"end":982.47,"sentiment":"neutral","sentiment_score":-0.06742239743471146},{"text":"Okay.","start":982.62994,"end":982.87,"sentiment":"neutral","sentiment_score":0.01001063548028469},{"text":"Now we got cardholder's name, Denise Walker, and expiry date, 2027.","start":982.87,"end":988.88995,"sentiment":"neutral","sentiment_score":0.05232736451381987}],"sentiment":"neutral","sentiment_score":0.0322946012463598,"channel":0,"num_words":21,"start":979.71497,"end":988.88995},{"sentences":[{"text":"Yep.","start":989.225,"end":989.725,"sentiment":"neutral","sentiment_score":0.06889386475086212}],"sentiment":"neutral","sentiment_score":0.06889386475086212,"channel":1,"num_words":1,"start":989.225,"end":989.725},{"sentences":[{"text":"And the card verification code is 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Bank.","start":1017.87,"end":1020.85004,"sentiment":"neutral","sentiment_score":-0.03928742439232089},{"text":"Alright.","start":1020.99005,"end":1021.47003,"sentiment":"neutral","sentiment_score":0.09669356793165208}],"sentiment":"neutral","sentiment_score":-0.061401980075364314,"channel":0,"num_words":24,"start":1012.27,"end":1021.47003},{"sentences":[{"text":"Yes.","start":1020.995,"end":1021.495,"sentiment":"neutral","sentiment_score":0.16497021913528442}],"sentiment":"neutral","sentiment_score":0.16497021913528442,"channel":1,"num_words":1,"start":1020.995,"end":1021.495},{"sentences":[{"text":"That that order's gone through.","start":1021.47003,"end":1023.33,"sentiment":"neutral","sentiment_score":0.32912021577358247},{"text":"So that's all done.","start":1024.635,"end":1025.855,"sentiment":"positive","sentiment_score":0.34130364656448364},{"text":"Now I've just got a okay.","start":1026.395,"end":1028.555,"sentiment":"positive","sentiment_score":0.38119158148765564},{"text":"Let that'll just get added on automatically.","start":1028.555,"end":1031.055,"sentiment":"positive","sentiment_score":0.4201184596334185},{"text":"If I don't know, one of the girls would do it.","start":1032.795,"end":1034.875,"sentiment":"neutral","sentiment_score":0.03691715882583098}],"sentiment":"neutral","sentiment_score":0.2619661551081773,"channel":0,"num_words":33,"start":1021.47003,"end":1034.875},{"sentences":[{"text":"So let's have a look.","start":1034.875,"end":1036.175,"sentiment":"neutral","sentiment_score":0.07893856838345528},{"text":"Yep.","start":1036.81,"end":1037.05,"sentiment":"neutral","sentiment_score":0.07430440187454224},{"text":"That's gone through.","start":1037.05,"end":1038.01,"sentiment":"neutral","sentiment_score":0.06756956999500592},{"text":"Blah blah blah.","start":1038.01,"end":1038.73,"sentiment":"neutral","sentiment_score":-0.23628287514050803},{"text":"Let's have a 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I've only ever had Dodo all good.","start":1468.485,"end":1471.625,"sentiment":"neutral","sentiment_score":-0.06204795790836215},{"text":"I had","start":1472.325,"end":1472.6449,"sentiment":"neutral","sentiment_score":-0.018040897324681282}],"sentiment":"neutral","sentiment_score":-0.05324654579162598,"channel":1,"num_words":10,"start":1468.485,"end":1472.6449},{"sentences":[{"text":"Yeah.","start":1472.47,"end":1472.71,"sentiment":"neutral","sentiment_score":-0.03084937483072281}],"sentiment":"neutral","sentiment_score":-0.03084937483072281,"channel":0,"num_words":1,"start":1472.47,"end":1472.71},{"sentences":[{"text":"the","start":1472.6449,"end":1472.965,"sentiment":"neutral","sentiment_score":-0.05186589062213898}],"sentiment":"neutral","sentiment_score":-0.05186589062213898,"channel":1,"num_words":1,"start":1472.6449,"end":1472.965},{"sentences":[{"text":"But they 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Can I set that up a direct debit with you? Yep.","start_word":2015,"end_word":2040,"intents":[{"intent":"Set up direct debit with bank","confidence_score":0.019746179}]},{"text":"Let's just place the order first. Let's see what that says. That's gonna ask me to proceed payments. The So what?","start_word":2046,"end_word":2066,"intents":[{"intent":"Place order","confidence_score":0.2216836}]},{"text":"So we're going on a twelve month contract. Right? Yes. Yeah.","start_word":2076,"end_word":2086,"intents":[{"intent":"Confirm contract duration","confidence_score":0.02161949}]},{"text":"my birthday So present. we got '60 I love you, darling.","start_word":2139,"end_word":2149,"intents":[{"intent":"Say goodbye","confidence_score":0.0076632067}]},{"text":"So these proceedings so you got the twelve months contract, which is they're gonna charge you $45 for a one soft connection fee, and Yeah. then your $69 a month, which that'll that'll cover from the June 1 to the June.","start_word":2178,"end_word":2218,"intents":[{"intent":"Confirm payment plan","confidence_score":0.016584374}]},{"text":"just gonna read out the card for first. The first four digits, we got 4349 Yep. 6810 Yep. 06807951. Yeah. Roger. And you're listening to station three three three. No. Okay. Now we got cardholder's name, Denise Walker, and expiry date, 2027. Yep. And the card verification code is 545.","start_word":2462,"end_word":2511,"intents":[{"intent":"Verify card","confidence_score":0.013279924}]},{"text":"That that order's gone through. So that's all done. Now I've just got a okay. Let that'll just get added on automatically.","start_word":2573,"end_word":2594,"intents":[{"intent":"Add to order","confidence_score":0.5251181}]},{"text":"So now we're just waiting for Linham Networks now to send us their credentials. Once you get it once you receive the text, you'll need what you what I need you to do between now and then, you should be able to see the router's Wi Fi.","start_word":2653,"end_word":2699,"intents":[{"intent":"Request credentials","confidence_score":0.018390935},{"intent":"Check router status","confidence_score":0.021964649}]},{"text":"That can take about an hour or something like that. Sometimes it just depends on their workload. Sometimes they do it really quick. Other times, it's just a little bit longer than normal.","start_word":2724,"end_word":2756,"intents":[{"intent":"Determine wifi duration","confidence_score":0.0041512763}]},{"text":"I've got I wanna keep my number. Yeah. Yeah.","start_word":3098,"end_word":3106,"intents":[{"intent":"Keep number","confidence_score":0.70797575},{"intent":"Get phone number","confidence_score":0.0007483223}]},{"text":"I'm trying to get into my settings. I'm trying to bloody find the settings. Oh, there it is.","start_word":3248,"end_word":3265,"intents":[{"intent":"Find settings","confidence_score":0.25921115}]},{"text":"IPhone 12 Mini eSIM. Best rated eSIM for iPhone. So it is compatible to eSIM. Oh, wow.","start_word":3357,"end_word":3373,"intents":[{"intent":"Connect to esim","confidence_score":0.0069551812}]},{"text":"Because I'm at home, so I just use the Wi Fi. And well then I'm one of those people who just make calls or text. I do very little on my phone. Very little. so would 10 gigs be enough for you or you want more? 10 gigabytes? Would that be enough? How much is that? What 10? No. No. No. How much is that plan? Oh, sorry.","start_word":3412,"end_word":3479,"intents":[{"intent":"Inquire about wifi plan and plan","confidence_score":0.00003534611}]},{"text":"In the meantime, let's get your services activated, and you will receive a text as soon as we receive that information from Luna I Networks?","start_word":3859,"end_word":3883,"intents":[{"intent":"Get a text","confidence_score":0.00030087144},{"intent":"Send a text","confidence_score":0.28370798}]},{"text":"Well, it's it's just a way of understanding how everything works and how to explain it to the customer.","start_word":4074,"end_word":4092,"intents":[{"intent":"Explain customer service","confidence_score":0.039663173}]},{"text":"Well, it's it's just a way of understanding how everything works and how to explain it to the customer. And I've I've been doing this for a long time. You know, I've trained a lot of people to do this, getting some really excellent end results because our goal is to keep the customer happy, give the customer the good experience, and it's there's nothing wrong with being friendly. It doesn't cost nothing.","start_word":4074,"end_word":4146,"intents":[{"intent":"Maintain customer satisfaction","confidence_score":0.024606058}]},{"text":"Anyway, we're not good to it's just what it is, and that's life, and there's nothing we can do about it. How's that sound?","start_word":4210,"end_word":4233,"intents":[{"intent":"Disclose resolution for issue","confidence_score":0.0000022316635}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Hello. My name is Denise Walker, and I've just purchased a router for my FTP. And I want to sign up for Internet. Oh, okay. Okay. And how are you today, Denise Walker, was it? The one here. I'm not a customer. I'm a newbie. You're a newbie. That's alright.","start_word":0,"end_word":51,"sentiment":"neutral","sentiment_score":0.0879669040441513},{"text":"We'll get you we'll get you to become one of our customers, and we'll look after you. Oh, great.","start_word":52,"end_word":70,"sentiment":"positive","sentiment_score":0.3634728193283081},{"text":"So what router did you purchase? I oh, it's I I went to Officeworks because the guy from Lineham rang me and said get that at Officeworks. So I got the TP Link and that's compatible with fiber to the property. Okay. So you you said something about Linham? Yeah. Okay. So you're on the Linham Networks. Is that right? That's the one. That's what it sounds like. Yeah. I am. Alright. No worries. I'm just gonna open in their portal up right now as we speak. And how's your day been so far?","start_word":71,"end_word":164,"sentiment":"neutral","sentiment_score":0.08865529298782349},{"text":"Oh, bloody nightmare. Bloody nightmare.","start_word":165,"end_word":169,"sentiment":"negative","sentiment_score":-0.4453582763671875},{"text":"What happened, love? What's going Oh, on? Jesus.","start_word":170,"end_word":177,"sentiment":"neutral","sentiment_score":-0.14718978106975555},{"text":"You wouldn't believe it.","start_word":178,"end_word":181,"sentiment":"negative","sentiment_score":-0.34548112750053406},{"text":"Okay.","start_word":182,"end_word":182,"sentiment":"neutral","sentiment_score":-0.23343932628631592},{"text":"I don't Long believe anything these days.","start_word":183,"end_word":189,"sentiment":"negative","sentiment_score":-0.3957722783088684},{"text":"oh, Jesus. Long story short. Right? I'm Yeah. I'm I'm 66. I'm pretty tech savvy. Right? Oh, that's bloody good. I know. So I've got we got this email saying, MBN is gonna be connected to your unit, and that was all it said. And I'm like, oh, sweet. Sweet. Can't wait. You know? So because I'm using Telstra at the moment, and they charge like a wounded bull. Telstra for what? I've got a little portable modem. You got those the five g bungle. Yeah.","start_word":190,"end_word":275,"sentiment":"neutral","sentiment_score":0.010395259596407412},{"text":"And Oh, I've they're only bloody got they're bloody useless.","start_word":276,"end_word":285,"sentiment":"negative","sentiment_score":-0.5217292904853821},{"text":"I No. know. They So I'll tell you why. I've been in the industry for almost thirty years. right. So it's not like two days ago. So The problem with the five g bongles, alright, you got a big bandwidth of signal. yeah. That big bandwidth so if it rains or leaves or anything, Yep. it gets you Yep. Yep.","start_word":286,"end_word":345,"sentiment":"neutral","sentiment_score":-0.115605903044343},{"text":"it drives it don't Yep. don't it just drops it. It's a bloody waste of money, I and know. it's expensive. We It is have that as well, but we don't advertise it.","start_word":346,"end_word":378,"sentiment":"negative","sentiment_score":-0.5486137866973877},{"text":"no. No. No. So I wanted I wanted unlimited, and I couldn't get unlimited on this this little The dongle. the and the five g no.","start_word":379,"end_word":404,"sentiment":"neutral","sentiment_score":-0.2196650505065918},{"text":"There's no such thing as unlimited service.","start_word":405,"end_word":411,"sentiment":"negative","sentiment_score":-0.34821128845214844},{"text":"You'll be No.","start_word":412,"end_word":414,"sentiment":"neutral","sentiment_score":-0.3161647915840149},{"text":"paying an arm a leg. You'll have to sell your Yep. bloody house.","start_word":415,"end_word":427,"sentiment":"negative","sentiment_score":-0.5339899659156799},{"text":"I don't What's even what's know the anybody address, love, else. that you're on? What's the address? Unit 1013 Unit ten Elvira, e sorry? l Elvira, E L V I R E, 3. Unit 1013 Alvara Street, Vival, Western Broadday. Australia. Broadday. Yep. That's the one. That's That's 3. alright. Okay. Select the address. Blah blah blah blah. We got that. Now do you know what plan you wanna go on? Oh, shit. Hang on. Well, Let hang me run on. No. No. Hang on. Don't don't don't it's okay. Relax. Don't stress. How many people are gonna be using the Internet? One. I would just give the the basic one. Twenty five ten. That's So hang on. Can I still do Netflix and you it's all unlimited. emails and Yeah. Yeah. Yep. Sorry? If you let me finish, 2510 will allow you up to three to five users. Okay. But if you're just one user, you can Netflix or you can do any flicks you want. Horn. So Netflix, and whatever you can how many TVs you got in the house? One.","start_word":428,"end_word":610,"sentiment":"neutral","sentiment_score":0.00812627886589922},{"text":"Oh, that's plenty. Actually, if you just got the one, you can actually get HD four k on that as well with the 25 plan. That's only $69.95 a month, and that's unlimited. And I'll pass that one.","start_word":611,"end_word":648,"sentiment":"positive","sentiment_score":0.4180412292480469},{"text":"I'm a So we'll get that one, or pensioner. Hi. we'll get that plan? How much is that one? $69.95. That's with DST included. Yes. And it's And a freaking I you don't get charged any connection fee or anything like that. okay. I also wanna transfer my phone if I can. Is that a landline or a mobile? Mobile. Yeah. We can do that for you. No problems. Alright. So we'll get that for you now. Plan has been selected. Okay. Cool. What are we doing now? Because I'm not used to it. Normally, the other girl, she does all that, but she's she didn't pick up the phone I did. So let's review it. Okay. So I'm gonna place this order. I'm actually doing it reverse. I normally do it down. That's Alright. why I'll place the order now. So that order goes through. Now if you're tech savvy, that's that's bloody good because now I'm just waiting for Linham Networks to send us the credentials. Alright. So once we send the it would that that shouldn't take too long. Once we get the credentials, you'll receive a text, and Yep. you'll see the username and password for the triple POE settings. So if you know how to log in to that router and set that up, all you gotta do is connect You might have helped me with that. you just said you're tech savvy. Oh, yeah. I can open Oh, an email.","start_word":649,"end_word":894,"sentiment":"neutral","sentiment_score":0.11444028466939926},{"text":"you naughty girl. You're in trouble.","start_word":895,"end_word":900,"sentiment":"negative","sentiment_score":-0.6689615249633789},{"text":"Yeah.","start_word":901,"end_word":901,"sentiment":"neutral","sentiment_score":-0.23654705286026},{"text":"Pretty I push told ups the for that.","start_word":902,"end_word":909,"sentiment":"negative","sentiment_score":-0.3676487505435944},{"text":"I told the white don't talk to me about push ups at my age. Well, you're not that bloody. How old are you? I'm the 66 next month. Oh, you're still young, woman. Where are you going?","start_word":910,"end_word":946,"sentiment":"neutral","sentiment_score":-0.2005275234177306},{"text":"Are you My wrong mind when you're is over the down, but you're my wrong body when you're over the eighties?","start_word":947,"end_word":967,"sentiment":"negative","sentiment_score":-0.4006368219852447},{"text":"Come on.","start_word":968,"end_word":969,"sentiment":"neutral","sentiment_score":-0.3016141355037689},{"text":"You got a long way to go. Oh my god.","start_word":970,"end_word":979,"sentiment":"negative","sentiment_score":-0.4163585901260376},{"text":"Things I gotta hear You're these not days. gonna help me with this, aren't you? Yeah. Yeah. Yeah. No worries. Once you receive the text, you'll have your your tech support to call during the day between nine and six. Yeah. Alright. So there's a number there. It's a 1800 number, option 3. And let's say you get the all the messages after 06:00 outside of office hours, Then you Yeah. got your 247 number, which is a mobile number. It's a motorcycle station. It's a specific station that's there 24 seven after hours. Right. Right. So Is that yeah. what is So that if I have a technical difficulty? yeah. Yeah. That's there for Yep. technical difficulties. And if you're brand new and you need some sort of help, Yep. get your services connected, that's fine. Are you already at the unit in this unit? Yes. I plugged Yep. it all in and three green lights and one red light. Okay. Well, that's because it's the router hasn't been provisioned yet, so that needs Done. to be provisioned. Now you should have a little black box and a white box, right, on Right. the wall? Oh, yes. Okay. So the little black box, has it got one port or four ports? So it could hang on. Let me look. One minute. That's alright. I'll forgive you. It's got three. The little black box. Yeah. So Okay. it's got the So so the little black box, so you got port one, two, and three. Right? So you've got the little black hole for the tower, Yep. and then you've got I've got the white the white one plugged in. I mean, I mean, sorry. I meant to say, how many Ethernet ports do you have there? Is this on the router? No. No. On the little black box on the wall. I'm gonna say one. Okay. Well, that one there, you plug an Ethernet cable into that. I have. And the other end, where did you plug it into the modem or the router? Well, it told me to in the first one. What is it? The the WAN port or the LAN one port? Oh, Jesus. Hang on. Let me Oh, come have on, sweetheart. We're gonna do a it properly. Come on. look. Oh, hang on. Okay. So when?","start_word":980,"end_word":1370,"sentiment":"neutral","sentiment_score":0.014668795735994474},{"text":"Beautiful.","start_word":1371,"end_word":1371,"sentiment":"positive","sentiment_score":0.42852121591567993},{"text":"You are, buddy, pix. Have you? So you told her. I've just That's followed the bloody directions on the packet. no.","start_word":1372,"end_word":1392,"sentiment":"neutral","sentiment_score":0.0901719480752945},{"text":"That's brilliant.","start_word":1393,"end_word":1394,"sentiment":"positive","sentiment_score":0.3499247431755066},{"text":"No. You've done well. Alright.","start_word":1395,"end_word":1399,"sentiment":"neutral","sentiment_score":0.19132423400878903},{"text":"So that's good.","start_word":1400,"end_word":1402,"sentiment":"positive","sentiment_score":0.3348998725414276},{"text":"So leave that as is. Right. I'll sit down again. Alright. So that's all been ordered. Right. Now let's go through the application so we get you Yep. Set online. up. So we're gonna get the $69.95. Right. You've got your BYO router, which is good. Now did you wanna go no contract twelve months or twenty four months? Now no contract, there's a connection fee of well, they say $65. It shouldn't be Yeah. that much. So if you don't want a contract, I'll do it for you for probably $45 or something like that. If you go on a twelve month contract, you get your first three months with a 15% discount. Alright. If you go on a twenty four months, you get 50% discount for three months. You already brought the router, didn't you? Yep. Oh, shit. You can't you can't bring that back, can you? Why? Because we can give you a free router. But I want the Internet today. Oh, okay. Well, in that case, alright. So up to you. Which one do you want? What's the safest version for me? I think probably twelve months will be better for you. Alright. Do that. Okay. Let's get twelve months. Let's order this now.","start_word":1403,"end_word":1610,"sentiment":"neutral","sentiment_score":0.0518830087609016},{"text":"It's okay.","start_word":1611,"end_word":1612,"sentiment":"positive","sentiment_score":0.37826991081237793},{"text":"How do we spell your first name? D e n I s Gee.","start_word":1613,"end_word":1625,"sentiment":"neutral","sentiment_score":0.01879636012017727},{"text":"Too bloody fast.","start_word":1626,"end_word":1628,"sentiment":"negative","sentiment_score":-0.5326878428459167},{"text":"Sorry? Oh, Denis, d e n I s c. Right? e. Denise, not the nephew. No. No. It's just got the one n. Right? Yep. D n I d e n I s e. Right? Yep. And your surname? Walker. How do you spell that? No. I've done it. Sorry. I'm just joking. Yeah. You're Alright. funny. So we got Unit 10 Thirteen Elvira Street. Unit oops. Unit 1013 how do you spell that bloody thing? E L Elvira. Elvira Street, Viresh. it 55 Dash. Okay. Apartment Number 10. 10. Okay. That's in Western Australia. Now I need an email address from you, darling. Okay. It's all lowercase, obviously. Neecy, Yep. n, e e, c y. N e, c c, e No. No. y. No. No. N, e e, c y, Oh, so n, double e e, e, c c y. y. That's At alright. short That's at nesey. yeah. N, e e, c y. Yep. Walk@gmail. Yep. Com. G mail dot com. So it's n e c u n, e e, c y, walk, w a l k, g mail dot com. I need a mobile number, which I have that one on the screen, 0417. Yep. 0417. No. 417969712. Is that right? Yep. Yeah. 0417969712. Oh, seven nine six nine seven 1 Yep. 2. I need a form of ID which could be what we preferred. Driver license if you have it. Otherwise, a Medicare card or What a password. do you just do I need to just give you the numbers? Yeah. Yeah. Just a number. We don't need a photo at this stage.","start_word":1629,"end_word":1895,"sentiment":"neutral","sentiment_score":-0.011044016470679183},{"text":"Grudge up. Compliance is a keeps changing all the bloody time here in Australia Okay.","start_word":1896,"end_word":1910,"sentiment":"negative","sentiment_score":-0.40333470702171326},{"text":"with the So government. what do you want I just first? The number or the card number? no. I Large just want your number. driver's license number. Okay. 354234 Three five four two three four. 3. Bingo. Alright.","start_word":1911,"end_word":1948,"sentiment":"neutral","sentiment_score":-0.02660226635634899},{"text":"I'm gonna be rude.","start_word":1949,"end_word":1952,"sentiment":"negative","sentiment_score":-0.4095604121685028},{"text":"I'm gonna ask for your date of birth, darling. June 10 Yep. 1960. Oh, you're kidding me. On the 06/08/2025 1961. What? What? With Gemini. There you go. Okay. So I'm gonna put that now. With this way, you can do it two ways. You could either pay by debit card and have that set up on a direct debit, Right. Yep. or you can set it up on a direct debit directly with your your bank. Can I set that up a direct debit with you? Yep. K. Yeah. Yeah. You can. Let's just place the order first. Let's see what that says. That's gonna ask me to proceed payments. The So what? it's asking for the twelve months. The twelve months. So we're going on a twelve month contract. Right? Yes. Yeah. Yeah. Yeah. Okay. And your it's it's gonna charge you for the first month. So I'm gonna put this on the first month. So I'm gonna get you to get from now to the end of the month, you're gonna get you're gonna get it free. Alright?","start_word":1953,"end_word":2133,"sentiment":"neutral","sentiment_score":0.06751981377601624},{"text":"Oh, thank you.","start_word":2134,"end_word":2136,"sentiment":"positive","sentiment_score":0.37378764152526855},{"text":"That's Alright. my birthday So present.","start_word":2137,"end_word":2142,"sentiment":"neutral","sentiment_score":0.22923287749290464},{"text":"we got '60 I love you, darling. You're you're you're nice and easy to talk to.","start_word":2143,"end_word":2158,"sentiment":"positive","sentiment_score":0.6007220633327961},{"text":"There's a lot of people I tell you. Is that gonna be a Mastercard or Visa? Pizza. Visa. Alright. So these proceedings so you got the twelve months contract, which is they're gonna charge you $45 for a one soft connection fee, and Yeah. then your $69 a month, which that'll that'll cover from the June 1 to the June. From Yeah. now to the May, I'm gonna give it to you for free. Alright? Alright. And what about the mobile phone? Are we we Yeah. still We'll getting do we'll do that? we'll do that after. We'll do that after. Because it's it's a separate but we don't mix up the Alright. two together even though we will we will put it on the same on the same contract. So that way, you're not having two invoices. You know what I mean? Yep. Yep. Yep. But it's processed with two different it's processed with two different payment departments. So it doesn't get complicated, if you know what I mean. Alright. Alright. So I just need your card number when Right. you're ready. Ready? You're Yep. ready? Yep. 43496810. Four three four nine 6810. Yep. 06807951. Zero six eight zero 7951. Now we're looking for the cardholder's name, which is Denise I think it's Denise Walt. Yeah. Is that right? Do you know her?","start_word":2159,"end_word":2382,"sentiment":"neutral","sentiment_score":0.03774122893810272},{"text":"She's a lovely lady. You're a nice man. I'll try my best.","start_word":2383,"end_word":2394,"sentiment":"positive","sentiment_score":0.5449292063713074},{"text":"What's the expiry date on that, Carlo? The second twenty seven. Second. 02/00/2027. And there's a verification code at the back, but I think it's got three digits or something Yep. like that. 545. 545. Now I'm just gonna read it back because once it goes through, I don't see it again. It goes through the banks and security, whatever Yep. blah blah blah blah. I'm Sure. just gonna read out the card for first. The first four digits, we got 4349 Yep. 6810 Yep. 06807951. Yeah. Roger. And you're listening to station three three three. No. Okay. Now we got cardholder's name, Denise Walker, and expiry date, 2027. Yep. And the card verification code is 545. Yep. Okay. Now your bank might send you a code. If it does, I will need that code to They don't usually. look. I'll tell you what. The different procedures authorized oh, no. They haven't. Okay. So you haven't got it. So continue. Doesn't ask for any codes. Now some banks, they ask, like, if it's a Westpac Bank. Alright. Yes.","start_word":2395,"end_word":2572,"sentiment":"neutral","sentiment_score":-0.008603022619558687},{"text":"That that order's gone through. So that's all done. Now I've just got a okay. Let that'll just get added on automatically.","start_word":2573,"end_word":2594,"sentiment":"positive","sentiment_score":0.3735816478729248},{"text":"If I don't know, one of the girls would do it. So let's have a look. Yep. That's gone through. Blah blah blah. Let's have a look. Denise. Denise. Oh, Denise. I mean, lower you. Remember that song? The blocked one. Blondie here. Alright. Yeah. So you're gone. You're in. Okay. So you're you're all done and dusted. So now we're just waiting for Linham Networks now to send us their credentials. Once you get it once you receive the text, you'll need what you what I need you to do between now and then, you should be able to see the router's Wi Fi. So It's when you when you see the Wi Fi, I How want long you does to one how long do they take? Look. That can take about an hour or something like that. Sometimes it just depends on their workload. Sometimes they do it really quick. Other times, it's just a little bit longer than normal. It's right about an hour, let's say, more The or text less. message? Sorry? Is it a text message or an email? And that'll be a text message because you got no Internet, have you? Or you do have Internet? Well, I'm still using my dongle at the moment. Okay. So, anyway, we more we always send them by text anyway. Okay. So it's all it's all automated by text. It gets done at the back end. We don't do it directly. It gets done at the back end. Okay. Yeah. And that's it. So once that happens, ring up the the number, the 96 number. It'll be a 191800 number, and just select option 3, which is tech support. If by any chance Linham Network are on a long coffee break and we get it after 06:00. I'm just explaining this to you just in case. There's the after hours number. So you got two options. You got nine till six office hour support and then after six or Yep. outside of office hours, 247 support. What's the 1800 number? 180247835. 247. But let me just rent them now.","start_word":2595,"end_word":2946,"sentiment":"neutral","sentiment_score":0.02808437029704113},{"text":"What is oh my god. You're worse than me. Oh. Oh, god. I've got dementia.","start_word":2947,"end_word":2961,"sentiment":"negative","sentiment_score":-0.6368076801300049},{"text":"Yeah.","start_word":2962,"end_word":2962,"sentiment":"neutral","sentiment_score":-0.2836146652698517},{"text":"I'm too young for that.","start_word":2963,"end_word":2967,"sentiment":"negative","sentiment_score":-0.425378143787384},{"text":"So Excuse me. so so that will be the number I'll ring up to, what, verify connection or something? Yeah. Correct. You ring up, and then they'll they'll go through the actions on Right. how what you need to do to log in to the router interface Okay. That and would to be password sorry? is is that why you gotta do a password and stuff? Yeah. Exactly. Yes. Yeah. That's it. You gotta put in the username and password, Okay. then finish the cycle off, and that's it.","start_word":2968,"end_word":3056,"sentiment":"neutral","sentiment_score":0.03114457055926323},{"text":"You're up and running. Oh, sweet. Alright. Well, there you go. It's all done.","start_word":3057,"end_word":3070,"sentiment":"positive","sentiment_score":0.4332607388496399},{"text":"Any questions? Or for her to hold your peace. Talk The to phone. me. Oh, yes. The okay. So we're we're after a mobile phone now? Yep. I've got I wanna keep my number. Yeah. Yeah. That's not a problem. What sort of handset do you have? Oh, an apple Apple something. Smartphone. Is it the 13, the 14, the 15? Hang on.","start_word":3071,"end_word":3133,"sentiment":"neutral","sentiment_score":0.09800680194582258},{"text":"Let I me I love that, mate.","start_word":3134,"end_word":3140,"sentiment":"positive","sentiment_score":0.5462738275527954},{"text":"Apple 1314. Oh my god.","start_word":3141,"end_word":3145,"sentiment":"neutral","sentiment_score":-0.005937077105045319},{"text":"They're bloody bloody nuts.","start_word":3146,"end_word":3149,"sentiment":"negative","sentiment_score":-0.4356875419616699},{"text":"wait. I've got Give the 17. me I shouldn't talk. a mine's the little one. Leave me a little one. It's a little phone. It's not How a big old is it? how long has my mom been gone now? Five Oh, you don't know the model because if it's an eSIM years. if it supports eSIM, we can do it straight away. They'd have to send you out a Oh, card. man. I mean, I I'm I trying mean, we can send you out a card. That's not a problem. That's up to you. wait a minute. I'm trying to get into my settings. I'm trying to bloody find the settings. Oh, there it is. Alright. You go Setting. to settings and go to about and then scroll down and tell you what it tells That's what you what I it was is. trying to do. Is it general? Hang on. Let me just bloody It look is. at my It is. phone because It's okay. So it's an I iPhone mini 12. iPhone mini 12. Okay. Okay. IPhone mini 12 compatible from Patty from Pattyball to b c. B c. IPad Pro, best was best rated e SIM for iPhone. Okay. E SIM cards. Two. IPhone 12 Mini eSIM. Best rated eSIM for iPhone. So it is compatible to eSIM. Oh, wow. Yes. Well, we can do that. Now you can keep the same number that's do you wanna do you know what sort of I mean, do you use a lot of data on your phone? Or No. Because I'm at home, so I just use the Wi Fi. And well then I'm one of those people who just make calls or text. I do very little on my phone. Very little. so would 10 gigs be enough for you or you want more? 10 gigabytes? Would that be enough? How much is that? What 10? No. No. No. How much is that plan? Oh, sorry. That plan is $30 a month. This is on the Telstra network still. Oh, is it? Yeah. Now because I I'll tell you why we worked with Vodafone and Optus. We still can.","start_word":3150,"end_word":3511,"sentiment":"neutral","sentiment_score":-0.01929543391629045},{"text":"However, I dropped out because there was just too many dropouts with the Vodafone network. Even though it's a lot cheaper, it's giving us a big headache.","start_word":3512,"end_word":3538,"sentiment":"negative","sentiment_score":-0.634692370891571},{"text":"Yeah. So And my then phone's we with opt Telstra. My phone is with Telstra at the moment. what are you paying a month? I don't remember 20 something, I think. Is that 25? No. Well, then then you don't need to change it then. Okay. Oh, So I'll it's just up to it's up to you. You don't need to change it. Stay with them. I just need to ring them up and cancel the Wi Fi. Don't go. Yeah. We have got one forty gigs for $45, but you don't need that. That's something. If No. you're That's not ridiculous. gonna yeah. Look. I'll ring Telstra. Yeah. Yeah. Ring Telstra for the dongle. You can cancel Yeah. that. You don't need it. But wait until you get the the Internet going first, Yeah. then I you can will. cancel that. And with your mobile phone look. I'm looking at other options.","start_word":3539,"end_word":3691,"sentiment":"neutral","sentiment_score":-0.0940132737159729},{"text":"I was gonna go back to Vodafone to Optus because they're cheap, but the problem is, mate, over the last six months, they've had a lot of security breaches.","start_word":3692,"end_word":3720,"sentiment":"negative","sentiment_score":-0.35346025228500366},{"text":"Yeah.","start_word":3721,"end_word":3721,"sentiment":"neutral","sentiment_score":-0.29122674465179443},{"text":"Forget it. And and the area that I'm in, I know the area that I'm in office is crap.","start_word":3722,"end_word":3740,"sentiment":"negative","sentiment_score":-0.44556984305381775},{"text":"Well, what's Waterfall Life in that I area? don't know Do if you I'm know? gonna I've only ever had Dodo all good. I had Yeah. the But they don't Oh, they don't they'd be they live Vocus, so that that would have been Optus. Oh, okay. Yeah. That would have been Optus. Because I know who the owner was, and they got brought out by a company called Vocus. Anyway, it's Alright. a long story. I'll leave the phone. Leave the phone. Yeah. Leave the phone. You don't you don't need it right now. If I do come up with anything Done.","start_word":3741,"end_word":3843,"sentiment":"neutral","sentiment_score":-0.09698472634970565},{"text":"cheap and it's good in your area, I promise I will let you know.","start_word":3844,"end_word":3857,"sentiment":"positive","sentiment_score":0.4210980832576752},{"text":"Alright. In the meantime, let's get your services activated, and you will receive a text as soon as we receive that information from Luna I Networks? might not get it till tomorrow because I might have all gone home. No. It's only bloody where are you? You're what time is it where you are? You're about 01:00 or something. Two Right? 02:00. Just just a bit ten to two. Okay. So you're ten to two. Here, it's ten to four. So then I can go to around about six, 07:00 here. So, Oh, yeah, okay. we we should we should Right. be able to get it. I mean, worst case scenario, let's say tomorrow, but otherwise, it should come within the hour. It might even Okay. be here. Let me just check. Hang on a sec. Provisioning. Here we go. You Linum made Networks. that so There easy. we go. We've already got it. Oh, hang on. Yeah. Yeah. Let's see. Now we've got yeah. Well Well, I have they didn't send it to me. yeah. Yeah. Yeah. Well, I gotta get one of the girls to send it to your republic in the next ten minutes. Alright? Right. Alright. Well, it's all done. Oh my god.","start_word":3858,"end_word":4064,"sentiment":"neutral","sentiment_score":0.0449393130838871},{"text":"That was quick. You made that so easy.","start_word":4065,"end_word":4072,"sentiment":"positive","sentiment_score":0.5233719944953918},{"text":"Well, it's it's just a way of understanding how everything works and how to explain it to the customer.","start_word":4073,"end_word":4091,"sentiment":"neutral","sentiment_score":0.2668479382991791},{"text":"And I've I've been doing this for a long time. You know, I've trained a lot of people to do this, getting some really excellent end results because our goal is to keep the customer happy, give the customer the good experience, and it's there's nothing wrong with being friendly. It doesn't cost nothing.","start_word":4092,"end_word":4145,"sentiment":"positive","sentiment_score":0.5888508558273315},{"text":"Plus, you know, my mom book, I don't believe in this new generation. I know what you're saying, but we won't Yeah. go there if it's being No. No. recorded. No. No. Definitely If it's being not. recorded, How to we'll be careful what we say. Yeah. But I'm Well with you all the yeah.","start_word":4146,"end_word":4200,"sentiment":"neutral","sentiment_score":-0.11446674168109894},{"text":"No. It's just the way it is, unfortunately.","start_word":4201,"end_word":4208,"sentiment":"negative","sentiment_score":-0.4000605642795563},{"text":"way.","start_word":4209,"end_word":4209,"sentiment":"neutral","sentiment_score":-0.32661640644073486},{"text":"Anyway, we're not good to it's just what it is, and that's life, and there's nothing we can do about it.","start_word":4210,"end_word":4230,"sentiment":"negative","sentiment_score":-0.4478198289871216},{"text":"How's that sound? Good. Oh, look.","start_word":4231,"end_word":4236,"sentiment":"neutral","sentiment_score":-0.06590749323368073},{"text":"I can't thank you enough, though, because I have been given the absolute runaround.","start_word":4237,"end_word":4250,"sentiment":"negative","sentiment_score":-0.376996248960495},{"text":"Oh, really?","start_word":4251,"end_word":4252,"sentiment":"neutral","sentiment_score":-0.1500203013420105},{"text":"It's a shame you didn't call us before.","start_word":4253,"end_word":4260,"sentiment":"negative","sentiment_score":-0.43890541791915894},{"text":"We would Well, it would've have helped if we were told when they installed it all. By the way, you can't use this provider, that provider, that provider, that provider. You have to go with one of these providers. And it wasn't yeah. until someone from Lineman rang me back and said, try air whatever you call. Airtel. So I went on my computer and had a look and I thought, oh, that sounds alright. Oh, oh, oh. So I ran that block with work, brought a bloody router. I wish you didn't buy that router because I just realized too if you were if you would've go today, we would've send it out by express. You probably would've got it on a you're in Western Australia, aren't you? Yeah. Yeah. Wait Probably a while. what? That's what You won't get WA it till Wednesdays, stands for. something like that. Yeah. W a stands for wait a while. Yeah. No. Just that we have routers on the little network that are made exclusively for that network. Oh, god. Okay. But anyway, it doesn't matter. You got the TP Link.","start_word":4261,"end_word":4449,"sentiment":"neutral","sentiment_score":-0.1066106419478144},{"text":"That'll do. That's all good.","start_word":4450,"end_word":4454,"sentiment":"positive","sentiment_score":0.4867590665817261},{"text":"What Okay. did it'd not be a pain in the ass, if Yeah. you don't mind. How how A much 100 did that cost you? let me get 152, I think. Let's see. That's $1.39. Is it a Wi Fi six? It better be. Otherwise, you're gonna that's not gonna work. It's a Mac. What? If it's not a Wi Fi six, it's not gonna work. What model is it? A x 3,000. Hang on. Yes. T Wi t Fi six router. okay. So alright. That's alright then. So now we've got now a x 3,000. They're $1.39. And if Right. you would've Yeah. wanted the twenty four months, you would offer free. Oh, shut up. Safari in your undies. Alright.","start_word":4455,"end_word":4575,"sentiment":"neutral","sentiment_score":-0.007456387858837843},{"text":"Alright, Denise. It's been a real pleasure.","start_word":4576,"end_word":4582,"sentiment":"positive","sentiment_score":0.5606824159622192},{"text":"Is there anything else we can do for you, love? No. Thank you.","start_word":4583,"end_word":4595,"sentiment":"neutral","sentiment_score":0.2495010495185852},{"text":"You've been fantastic.","start_word":4596,"end_word":4598,"sentiment":"positive","sentiment_score":0.4072027802467346},{"text":"Tell your boss you need a raise.","start_word":4599,"end_word":4605,"sentiment":"neutral","sentiment_score":-0.0636763945221901},{"text":"My boss is a real no.","start_word":4606,"end_word":4611,"sentiment":"negative","sentiment_score":-0.391659140586853},{"text":"He's a no actually, I tell you what, my my boss is a really nice guy, to be honest with you. I've had offers from other other companies, probably more paying all else, and now I'm staying here. It's just it's just the atmosphere. Do you know what I mean? Yes. It's It's not it's yeah. not Because always you it's could not always about the money. You know what I mean? yeah. Because you can work in a toxic work environment. You know? Yeah.","start_word":4612,"end_word":4696,"sentiment":"neutral","sentiment_score":-0.07888567447662354},{"text":"No. That's shit. I don't like that.","start_word":4697,"end_word":4703,"sentiment":"negative","sentiment_score":-0.67671138048172},{"text":"Oh, thank you. Alright, What was darling.","start_word":4704,"end_word":4710,"sentiment":"positive","sentiment_score":0.48617666959762573},{"text":"Dom, d your o m, short for Dominican. name? Oh, okay. Okay. Alright.","start_word":4711,"end_word":4723,"sentiment":"neutral","sentiment_score":0.08151394128799438},{"text":"Thank Alright you, Dom.","start_word":4724,"end_word":4727,"sentiment":"positive","sentiment_score":0.3826839029788971},{"text":"then. Alright. Take care. Bye.","start_word":4728,"end_word":4732,"sentiment":"neutral","sentiment_score":0.21761254966259003},{"text":"You're welcome to Airtel. Thank you very much. Thank Bye. you.","start_word":4733,"end_word":4743,"sentiment":"positive","sentiment_score":0.5971295237541199},{"text":"Bye. Bye. Bye.","start_word":4744,"end_word":4746,"sentiment":"neutral","sentiment_score":0.17505483329296112}],"average":{"sentiment":"neutral","sentiment_score":0.0009022495689181616}}}}