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Actually, the yellow cable should be connected. So it's up to you if the yellow cable can reach the side of your TV. You cannot put it there, but the make sure the yellow cable is connected to the white box still. Mhmm. Yeah. Like, how is it now? Like, how is it connected now? Mhmm. Yeah. I understand that they're out. Yeah. But it's better if you have, like, a small table where you can put the router instead instead yeah. As long as yeah. Yeah. As long as it can reach the white box, which is mounted on the wall. Yeah. Is it it is. It goes stop right there. Mhmm. Yeah. Yeah. It should reconnect right away. You just need the Wi Fi password. Yeah. Is it no no need for you to, like, log in to the router's interface like what we did yesterday. Mhmm. But mhmm. Yeah. But if ever there's a technical issue in the future, yeah, which is per we are preventing, yeah, we can, like, log it to the router's interface to troubleshoot ever. Mhmm. Mhmm. And that's Mhmm. Mhmm. Yeah. Yeah. That's okay. As long as, yeah, that's the router is connected to the white box. Mhmm. Yeah. Mhmm. You can change it as well as the router's interface on where we did log in admin and password is Admin123At. Then there you'll see a settings where it says Wi Fi key. Then you can change that one anytime. Mhmm. Yeah. The one that I sent you the last one I sent you. Yeah. Mhmm. Then you'll see there, like, Wi Fi settings, then Wi Fi key password, then just change that one if you change the Wi Fi password. Just please do not, like, change the username and password, which is the p p p o e. Yeah. Because mhmm. Mhmm. Okay. Mhmm. Okay. Sure. Mhmm. Yes. That's correct. Mhmm. Is there a wireless or Wi Fi setting? Once you click the settings, is there a change the Wi Fi password or find password? Sorry. There's a system in. Is there a Wi Fi settings? How about a network? Yeah. Mhmm. Yeah. Mhmm. Mhmm. Yeah. That one, Is there, like, a password? Mhmm. Because I'm thinking that might be the password for the router's interface, not the Wi Fi password. But, yeah, let me try to change it. Let's see if that's the one. Can you try to put in the admin, which is the password at the back of your router? Then let's see. For on the old password, try to put in the password of your Wi Fi right now. The Wi Fi key. Mhmm. Then if it doesn't work, I think that's the router's interface. Okay. So that means that the that is the router's interface password, not the Wi Fi. Yeah. Can you walk me through again the web page? How about an in hang on. How about a wireless settings? There's no wireless? Or advanced settings? Mhmm. Okay. Can we do, like, a TeamViewer? Do you know what the TeamViewer is? Yeah. Do you already have that one on your laptop installed? Mhmm. Do you want me to is it okay if you share me the username and password so that I'm the one who can control the laptop remotely and check? Mhmm. Yeah. Six seven three. Mhmm. 7756 768. Okay. Hang on. Let me try to connect first. Can I have again the user's ID? Six seven three, mhmm, seven five six 768. Thank you. Hang on. It says here that the version of the date you need to update your TeamViewer because it's not allowing me to control it since the version is out of date already. Yeah. Mhmm. It says here the remote TeamViewer is running an old version, which is out of date. Okay. Okay. Sure. Six seven three. Okay. 768. Okay. It's the same one. Hang on. Can you try to refresh your TeamViewer again? Let's have a new username ID. Mhmm. Okay. Because it's still showing here that the older version of TeamViewer detected. Have you tried to exit the tab and reopen it again? Okay. Okay. Sure. Let me just check. Okay. Hang on. I'll just send it to you via email. Mhmm. Yeah. There you go. Sorry. Have you received the my message? Okay. I'm going to send you via I'm going to send it also via SMS. Let's see. Mhmm. To this number. There you go. Okay. Mhmm. Okay. Hang on. Let me check on my end. Let's try to I'm going to send you a link, then just click that link. Via SMS or you want it via email. Okay. Okay. Hang on. Let me just confirm the email address. It's ntilani@gmail.com. N t lani. Okay. There you go. Then once received, kindly click the link. Are you able to join the link? Same one. Same thing. Okay. Okay. Now But on my end, it's saying waiting for the participant. You'll be able to access their device once the participant joins the session. There you go. And let me check. Okay. I can see your screen now. Yeah. Okay. Let me just check your router's interface. Hang on. Hello? Yes. I think this is the Wi Fi password. Does it Match what's on your router? Is it the same one? Yes, ma'am. Nine 4624. Yeah. I think the system mhmm. Yeah. So, yeah, finally changed this one. So this is for the Airtel 2.4 g, then let's just do the same one with the five g. Yes. Is it saved? Okay. And then now let's do it as well on the five g security. Okay. I'm going to end the session now then but I'll wait for you until we finish it. Okay. Mhmm. Let me know once the five g is also done. Okay. Can we try to disconnect now with the Wi Fi then? Then let's enter the new one. Mhmm. For the both network, which is the two point four and five g. Yes. Okay. So if in the future you want to change again the password, yeah, that's where you're gonna change it. Mhmm. Yeah. Security. Mhmm. Okay. Great. So do you have any more questions or need assistance? Mhmm. Yeah. Yep. Mhmm. Yes. Mhmm. Just mhmm. Just make sure if you arrange or, yeah, arrange the router and the cables, just make sure that the router is connected to the white box still because you might lose the connection if you rearrange it. Mhmm. Yeah. Like, on how it is now. Mhmm. Mhmm. Okay. If you run into any issues or have more questions, feel free to give us a call at a time. Mhmm. Okay. Yeah. You're welcome. Bye. 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Hello. Good afternoon. This is Maureen from Airtel tech support. Sorry.\n\nI missed your call a little ago. Yeah. Okay. Hello, Krishna? Mhmm.\n\nYou're out there. Mhmm. Mhmm. Actually, the yellow cable should be connected. So it's up to you if the yellow cable can reach the side of your TV.\n\nYou cannot put it there, but the make sure the yellow cable is connected to the white box still. Mhmm. Yeah. Like, how is it now? Like, how is it connected now?\n\nMhmm. Yeah. I understand that they're out. Yeah. But it's better if you have, like, a small table where you can put the router instead instead yeah.\n\nAs long as yeah. Yeah. As long as it can reach the white box, which is mounted on the wall. Yeah. Is it it is.\n\nIt goes stop right there. Mhmm. Yeah. Yeah. It should reconnect right away.\n\nYou just need the Wi Fi password. Yeah. Is it no no need for you to, like, log in to the router's interface like what we did yesterday. Mhmm. But mhmm.\n\nYeah. But if ever there's a technical issue in the future, yeah, which is per we are preventing, yeah, we can, like, log it to the router's interface to troubleshoot ever. Mhmm. Mhmm. And that's Mhmm.\n\nMhmm. Yeah. Yeah. That's okay. As long as, yeah, that's the router is connected to the white box.\n\nMhmm. Yeah. Mhmm. You can change it as well as the router's interface on where we did log in admin and password is Admin123At. Then there you'll see a settings where it says Wi Fi key.\n\nThen you can change that one anytime. Mhmm. Yeah. The one that I sent you the last one I sent you. Yeah.\n\nMhmm. Then you'll see there, like, Wi Fi settings, then Wi Fi key password, then just change that one if you change the Wi Fi password. Just please do not, like, change the username and password, which is the p p p o e. Yeah. Because mhmm.\n\nMhmm. Okay. Mhmm. Okay. Sure.\n\nMhmm. Yes. That's correct. Mhmm. Is there a wireless or Wi Fi setting?\n\nOnce you click the settings, is there a change the Wi Fi password or find password? Sorry. There's a system in. Is there a Wi Fi settings? How about a network?\n\nYeah. Mhmm. Yeah. Mhmm. Mhmm.\n\nYeah. That one, Is there, like, a password? Mhmm. Because I'm thinking that might be the password for the router's interface, not the Wi Fi password. But, yeah, let me try to change it.\n\nLet's see if that's the one. Can you try to put in the admin, which is the password at the back of your router? Then let's see. For on the old password, try to put in the password of your Wi Fi right now. The Wi Fi key.\n\nMhmm. Then if it doesn't work, I think that's the router's interface. Okay. So that means that the that is the router's interface password, not the Wi Fi. Yeah.\n\nCan you walk me through again the web page? How about an in hang on. How about a wireless settings? There's no wireless? Or advanced settings?\n\nMhmm. Okay. Can we do, like, a TeamViewer? Do you know what the TeamViewer is? Yeah.\n\nDo you already have that one on your laptop installed? Mhmm. Do you want me to is it okay if you share me the username and password so that I'm the one who can control the laptop remotely and check? Mhmm. Yeah.\n\nSix seven three. Mhmm. 7756 768. Okay. Hang on.\n\nLet me try to connect first. Can I have again the user's ID? Six seven three, mhmm, seven five six 768. Thank you. Hang on.\n\nIt says here that the version of the date you need to update your TeamViewer because it's not allowing me to control it since the version is out of date already. Yeah. Mhmm. It says here the remote TeamViewer is running an old version, which is out of date. Okay.\n\nOkay. Sure. Six seven three. Okay. 768.\n\nOkay. It's the same one. Hang on. Can you try to refresh your TeamViewer again? Let's have a new username ID.\n\nMhmm. Okay. Because it's still showing here that the older version of TeamViewer detected. Have you tried to exit the tab and reopen it again? Okay.\n\nOkay. Sure. Let me just check. Okay. Hang on.\n\nI'll just send it to you via email. Mhmm. Yeah. There you go. Sorry.\n\nHave you received the my message? Okay. I'm going to send you via I'm going to send it also via SMS. Let's see. Mhmm.\n\nTo this number. There you go. Okay. Mhmm. Okay.\n\nHang on. Let me check on my end. Let's try to I'm going to send you a link, then just click that link. Via SMS or you want it via email. Okay.\n\nOkay. Hang on. Let me just confirm the email address. It's ntilani@gmail.com. N t lani.\n\nOkay. There you go. Then once received, kindly click the link. Are you able to join the link? Same one.\n\nSame thing. Okay. Okay. Now But on my end, it's saying waiting for the participant. You'll be able to access their device once the participant joins the session.\n\nThere you go. And let me check. Okay. I can see your screen now. Yeah.\n\nOkay. Let me just check your router's interface. Hang on. Hello? Yes.\n\nI think this is the Wi Fi password. Does it Match what's on your router? Is it the same one? Yes, ma'am. Nine 4624.\n\nYeah. I think the system mhmm. Yeah. So, yeah, finally changed this one. So this is for the Airtel 2.4 g, then let's just do the same one with the five g.\n\nYes. Is it saved? Okay. And then now let's do it as well on the five g security. Okay.\n\nI'm going to end the session now then but I'll wait for you until we finish it. Okay. Mhmm. Let me know once the five g is also done. Okay.\n\nCan we try to disconnect now with the Wi Fi then? Then let's enter the new one. Mhmm. For the both network, which is the two point four and five g. Yes.\n\nOkay. So if in the future you want to change again the password, yeah, that's where you're gonna change it. Mhmm. Yeah. Security.\n\nMhmm. Okay. Great. So do you have any more questions or need assistance? Mhmm.\n\nYeah. Yep. Mhmm. Yes. Mhmm.\n\nJust mhmm. Just make sure if you arrange or, yeah, arrange the router and the cables, just make sure that the router is connected to the white box still because you might lose the connection if you rearrange it. Mhmm. Yeah. Like, on how it is now.\n\nMhmm. Mhmm. Okay. If you run into any issues or have more questions, feel free to give us a call at a time. Mhmm.\n\nOkay. Yeah. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.48,"end":2.72,"sentiment":"neutral","sentiment_score":0.11932337284088136},{"text":"Hello.","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":0.16435182094573977},{"text":"Good afternoon.","start":3.76,"end":4.48,"sentiment":"positive","sentiment_score":0.3952954262495041},{"text":"This is Maureen from Airtel tech support.","start":4.48,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.23915926047733851},{"text":"Sorry.","start":7.3599997,"end":7.68,"sentiment":"neutral","sentiment_score":-0.12268172949552536}],"sentiment":"neutral","sentiment_score":0.2188082616776228,"num_words":12,"start":2.48,"end":7.68},{"sentences":[{"text":"I missed your call a little 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yeah.","start":127.445,"end":134.58499,"sentiment":"neutral","sentiment_score":0.015904394223501806}],"sentiment":"neutral","sentiment_score":0.0019325686929126578,"num_words":27,"start":96.645,"end":134.58499},{"sentences":[{"text":"As long as yeah.","start":136.64499,"end":138.185,"sentiment":"neutral","sentiment_score":-0.008285673800855875},{"text":"Yeah.","start":138.90001,"end":139.38,"sentiment":"neutral","sentiment_score":-0.01481927279382944},{"text":"As long as it can reach the white box, which is mounted on the wall.","start":139.38,"end":146.6,"sentiment":"neutral","sentiment_score":-0.0143909415230155},{"text":"Yeah.","start":155.315,"end":155.63501,"sentiment":"neutral","sentiment_score":-0.019698400050401688},{"text":"Is it it is.","start":155.63501,"end":156.855,"sentiment":"neutral","sentiment_score":-0.0036874068900942802}],"sentiment":"neutral","sentiment_score":-0.01193096473813057,"num_words":25,"start":136.64499,"end":156.855},{"sentences":[{"text":"It goes stop right there.","start":158.91501,"end":160.195,"sentiment":"neutral","sentiment_score":-0.04675988182425499},{"text":"Mhmm.","start":160.195,"end":160.695,"sentiment":"neutral","sentiment_score":-0.007911721244454384},{"text":"Yeah.","start":171.47,"end":171.97,"sentiment":"neutral","sentiment_score":0.07613644003868103},{"text":"Yeah.","start":172.43,"end":172.93,"sentiment":"neutral","sentiment_score":0.14103800058364868},{"text":"It should reconnect right away.","start":174.67,"end":176.69,"sentiment":"neutral","sentiment_score":0.2432375282049179}],"sentiment":"neutral","sentiment_score":0.09166545779086076,"num_words":13,"start":158.91501,"end":176.69},{"sentences":[{"text":"You just need the Wi Fi password.","start":176.83,"end":178.76999,"sentiment":"neutral","sentiment_score":0.11885246208735875},{"text":"Yeah.","start":179.795,"end":179.955,"sentiment":"neutral","sentiment_score":0.1143990308046341},{"text":"Is it no no need for you to, like, log in to the router's interface like what we did yesterday.","start":179.955,"end":187.655,"sentiment":"neutral","sentiment_score":0.10419994592666626},{"text":"Mhmm.","start":190.03499,"end":190.53499,"sentiment":"neutral","sentiment_score":0.02560466341674328},{"text":"But mhmm.","start":191.715,"end":192.935,"sentiment":"neutral","sentiment_score":-0.02149177435785532}],"sentiment":"neutral","sentiment_score":0.09719310640808075,"num_words":31,"start":176.83,"end":192.935},{"sentences":[{"text":"Yeah.","start":194.16,"end":194.48001,"sentiment":"neutral","sentiment_score":-0.0409584566950798},{"text":"But if ever there's a technical issue in the future, yeah, which is per we are preventing, yeah, we can, like, log it to the router's interface to troubleshoot ever.","start":194.48001,"end":207.955,"sentiment":"neutral","sentiment_score":-0.09030522722750903},{"text":"Mhmm.","start":211.935,"end":212.435,"sentiment":"neutral","sentiment_score":-0.05968475341796875},{"text":"Mhmm.","start":221.295,"end":221.695,"sentiment":"neutral","sentiment_score":-0.12313525378704072},{"text":"And that's Mhmm.","start":221.695,"end":236.555,"sentiment":"neutral","sentiment_score":-0.1753660961985588}],"sentiment":"neutral","sentiment_score":-0.09608426581447323,"num_words":36,"start":194.16,"end":236.555},{"sentences":[{"text":"Mhmm.","start":239.66624,"end":240.16624,"sentiment":"neutral","sentiment_score":-0.011662833392620088},{"text":"Yeah.","start":243.2775,"end":243.7775,"sentiment":"neutral","sentiment_score":-0.006118490360677242},{"text":"Yeah.","start":246.88875,"end":247.38875,"sentiment":"neutral","sentiment_score":0.1975834369659424},{"text":"That's okay.","start":250.66,"end":251.38,"sentiment":"positive","sentiment_score":0.34863658249378204},{"text":"As long as, yeah, that's the router is connected to the white box.","start":251.38,"end":255.8,"sentiment":"neutral","sentiment_score":0.10957738069387582}],"sentiment":"neutral","sentiment_score":0.1278656237344775,"num_words":18,"start":239.66624,"end":255.8},{"sentences":[{"text":"Mhmm.","start":257.46,"end":257.94,"sentiment":"neutral","sentiment_score":0.041690804064273834},{"text":"Yeah.","start":257.94,"end":258.44,"sentiment":"neutral","sentiment_score":0.05245095491409302},{"text":"Mhmm.","start":259.86,"end":260.36,"sentiment":"neutral","sentiment_score":0.01810813881456852},{"text":"You can change it as well as the router's interface on where we did log in admin and password is Admin123At.","start":277.01,"end":289.03,"sentiment":"neutral","sentiment_score":0.059076886801492604},{"text":"Then there you'll see a settings where it says Wi Fi key.","start":289.475,"end":294.775,"sentiment":"neutral","sentiment_score":0.06740993012984593}],"sentiment":"neutral","sentiment_score":0.06004954672728976,"num_words":36,"start":257.46,"end":294.775},{"sentences":[{"text":"Then you can change that one anytime.","start":294.835,"end":296.855,"sentiment":"neutral","sentiment_score":0.09147630206176213},{"text":"Mhmm.","start":299.315,"end":299.815,"sentiment":"neutral","sentiment_score":0.02632020227611065},{"text":"Yeah.","start":307.92,"end":308.0,"sentiment":"neutral","sentiment_score":-0.03413558751344681},{"text":"The one that I sent you the last one I sent you.","start":308.0,"end":312.1,"sentiment":"neutral","sentiment_score":-0.0345938919732968},{"text":"Yeah.","start":314.0,"end":314.5,"sentiment":"neutral","sentiment_score":0.008996821939945221}],"sentiment":"neutral","sentiment_score":0.010290402157062834,"num_words":22,"start":294.835,"end":314.5},{"sentences":[{"text":"Mhmm.","start":316.24002,"end":316.74002,"sentiment":"neutral","sentiment_score":0.01354989130049944},{"text":"Then you'll see there, like, Wi Fi settings, then Wi Fi key password, then just change that one if you change the Wi Fi password.","start":316.835,"end":331.575,"sentiment":"neutral","sentiment_score":0.008511699475347996},{"text":"Just please do not, like, change the username and password, which is the p p p o e.","start":332.13,"end":339.99002,"sentiment":"neutral","sentiment_score":-0.06774400774803427},{"text":"Yeah.","start":341.65002,"end":342.15002,"sentiment":"neutral","sentiment_score":-0.005867926403880119},{"text":"Because 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correct.","start":451.54,"end":452.36002,"sentiment":"neutral","sentiment_score":0.3200567662715912},{"text":"Mhmm.","start":508.18,"end":508.515,"sentiment":"neutral","sentiment_score":0.03508594632148743},{"text":"Is there a wireless or Wi Fi setting?","start":512.91504,"end":516.375,"sentiment":"neutral","sentiment_score":-0.008909669006243348}],"sentiment":"neutral","sentiment_score":0.06888081147693671,"num_words":13,"start":364.06,"end":516.375},{"sentences":[{"text":"Once you click the settings, is there a change the Wi Fi password or find password?","start":529.78,"end":537.0,"sentiment":"neutral","sentiment_score":0.007642913667950779},{"text":"Sorry.","start":614.265,"end":614.505,"sentiment":"neutral","sentiment_score":-0.07523246109485626},{"text":"There's a system in.","start":614.505,"end":616.205,"sentiment":"neutral","sentiment_score":-0.05746563896536827},{"text":"Is there a Wi Fi 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one, Is there, like, a password?","start":666.08,"end":669.075,"sentiment":"neutral","sentiment_score":-0.022048688493669033},{"text":"Mhmm.","start":687.94995,"end":688.44995,"sentiment":"neutral","sentiment_score":-0.1367902308702469},{"text":"Because I'm thinking that might be the password for the router's interface, not the Wi Fi password.","start":724.365,"end":731.90497,"sentiment":"neutral","sentiment_score":-0.24324724516447851},{"text":"But, yeah, let me try to change it.","start":732.59,"end":736.59,"sentiment":"neutral","sentiment_score":-0.04979373933747411}],"sentiment":"neutral","sentiment_score":-0.14186433458919911,"num_words":34,"start":665.2,"end":736.59},{"sentences":[{"text":"Let's see if that's the one.","start":736.59,"end":738.29004,"sentiment":"neutral","sentiment_score":-0.02610571849315117},{"text":"Can you try to put in the admin, which is the password at the back of your router?","start":766.65,"end":772.59,"sentiment":"neutral","sentiment_score":-0.020421427260670397},{"text":"Then let's see.","start":776.26495,"end":777.40497,"sentiment":"neutral","sentiment_score":-0.03805934016903242},{"text":"For on the old password, try to put in the password of your Wi Fi right now.","start":781.785,"end":792.92,"sentiment":"neutral","sentiment_score":-0.05075356616255115},{"text":"The Wi Fi key.","start":794.01996,"end":795.39996,"sentiment":"neutral","sentiment_score":0.024106030352413654}],"sentiment":"neutral","sentiment_score":-0.02926634428149555,"num_words":48,"start":736.59,"end":795.39996},{"sentences":[{"text":"Mhmm.","start":797.33997,"end":797.83997,"sentiment":"neutral","sentiment_score":-0.0009207925759255886},{"text":"Then if it doesn't work, I think that's the router's interface.","start":799.77997,"end":804.17505,"sentiment":"neutral","sentiment_score":-0.12517724118449472},{"text":"Okay.","start":875.23004,"end":875.63,"sentiment":"neutral","sentiment_score":-0.20655351877212524},{"text":"So that means that the that is the router's interface password, not the Wi Fi.","start":875.63,"end":881.73004,"sentiment":"neutral","sentiment_score":-0.15649892191092174},{"text":"Yeah.","start":884.75,"end":885.25,"sentiment":"neutral","sentiment_score":0.007501266896724701}],"sentiment":"neutral","sentiment_score":-0.13532436297050324,"num_words":29,"start":797.33997,"end":885.25},{"sentences":[{"text":"Can you walk me through again the web page?","start":889.325,"end":893.025,"sentiment":"neutral","sentiment_score":0.03565537557005882},{"text":"How about an in hang on.","start":894.365,"end":899.565,"sentiment":"neutral","sentiment_score":0.0035868330548206964},{"text":"How about a wireless settings?","start":899.565,"end":901.345,"sentiment":"neutral","sentiment_score":-0.013255735486745834},{"text":"There's no wireless?","start":901.40497,"end":902.46497,"sentiment":"neutral","sentiment_score":-0.08244133740663528},{"text":"Or advanced settings?","start":902.60004,"end":908.7,"sentiment":"neutral","sentiment_score":-0.06241597359379133}],"sentiment":"neutral","sentiment_score":-0.006093508922136747,"num_words":26,"start":889.325,"end":908.7},{"sentences":[{"text":"Mhmm.","start":924.13495,"end":924.63495,"sentiment":"neutral","sentiment_score":-0.02602357789874077},{"text":"Okay.","start":930.67,"end":931.17,"sentiment":"neutral","sentiment_score":0.03091293573379517},{"text":"Can we do, like, a TeamViewer?","start":932.11,"end":934.37,"sentiment":"neutral","sentiment_score":0.07883693091571331},{"text":"Do you know what the TeamViewer is?","start":934.91003,"end":937.17,"sentiment":"neutral","sentiment_score":0.03896021204335349},{"text":"Yeah.","start":940.75,"end":941.25,"sentiment":"neutral","sentiment_score":0.053032286465168}],"sentiment":"neutral","sentiment_score":0.05022904463112354,"num_words":16,"start":924.13495,"end":941.25},{"sentences":[{"text":"Do you already have that one on your laptop installed?","start":942.35004,"end":949.155,"sentiment":"neutral","sentiment_score":0.04554670639336109},{"text":"Mhmm.","start":949.375,"end":949.875,"sentiment":"neutral","sentiment_score":-0.06591477245092392},{"text":"Do you want me to is it okay if you share me the username and password so that I'm the one who can control the laptop remotely and check?","start":951.215,"end":961.75,"sentiment":"neutral","sentiment_score":0.15959015180324687},{"text":"Mhmm.","start":965.25,"end":965.33,"sentiment":"neutral","sentiment_score":0.01683354191482067},{"text":"Yeah.","start":965.33,"end":965.83,"sentiment":"neutral","sentiment_score":0.029902879148721695}],"sentiment":"neutral","sentiment_score":0.12058102654381878,"num_words":42,"start":942.35004,"end":965.83},{"sentences":[{"text":"Six seven three.","start":970.61,"end":971.745,"sentiment":"neutral","sentiment_score":0.012675756588578224},{"text":"Mhmm.","start":974.385,"end":974.865,"sentiment":"neutral","sentiment_score":0.008726552128791809},{"text":"7756 768.","start":974.865,"end":981.125,"sentiment":"neutral","sentiment_score":0.008444261737167835},{"text":"Okay.","start":986.41,"end":986.73,"sentiment":"neutral","sentiment_score":0.030728263780474663},{"text":"Hang 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here that the version of the date you need to update your TeamViewer because it's not allowing me to control it since the version is out of date already.","start":1075.84,"end":1092.4249,"sentiment":"neutral","sentiment_score":-0.2526281423145725},{"text":"Yeah.","start":1097.0449,"end":1097.46,"sentiment":"neutral","sentiment_score":0.007401755079627037},{"text":"Mhmm.","start":1102.1799,"end":1102.6799,"sentiment":"neutral","sentiment_score":-0.04521395266056061},{"text":"It says here the remote TeamViewer is running an old version, which is out of 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again?","start":1286.395,"end":1290.45,"sentiment":"neutral","sentiment_score":-0.1135488748550415},{"text":"Okay.","start":1295.33,"end":1295.83,"sentiment":"neutral","sentiment_score":0.003607945516705513}],"sentiment":"neutral","sentiment_score":-0.1425337643147661,"num_words":26,"start":1245.28,"end":1295.83},{"sentences":[{"text":"Okay.","start":1307.635,"end":1308.035,"sentiment":"neutral","sentiment_score":0.06976746022701263},{"text":"Sure.","start":1308.035,"end":1308.535,"sentiment":"neutral","sentiment_score":0.08865956962108612},{"text":"Let me just check.","start":1324.42,"end":1325.8,"sentiment":"neutral","sentiment_score":0.03572880104184151},{"text":"Okay.","start":1350.88,"end":1351.38,"sentiment":"neutral","sentiment_score":0.0637807697057724},{"text":"Hang on.","start":1352.0,"end":1352.74,"sentiment":"neutral","sentiment_score":0.07395849004387856}],"sentiment":"neutral","sentiment_score":0.05700444264544381,"num_words":9,"start":1307.635,"end":1352.74},{"sentences":[{"text":"I'll just send it to you via email.","start":1356.8,"end":1359.22,"sentiment":"neutral","sentiment_score":0.10589069966226816},{"text":"Mhmm.","start":1368.025,"end":1368.105,"sentiment":"neutral","sentiment_score":0.058965399861335754},{"text":"Yeah.","start":1368.105,"end":1368.4249,"sentiment":"neutral","sentiment_score":0.07541269063949585},{"text":"There you go.","start":1368.4249,"end":1369.325,"sentiment":"neutral","sentiment_score":0.08743185301621755},{"text":"Sorry.","start":1460.86,"end":1461.26,"sentiment":"neutral","sentiment_score":-0.14795130491256714}],"sentiment":"neutral","sentiment_score":0.0782748529953616,"num_words":14,"start":1356.8,"end":1461.26},{"sentences":[{"text":"Have you received the my message?","start":1461.26,"end":1463.28,"sentiment":"neutral","sentiment_score":-0.1224945696691672},{"text":"Okay.","start":1466.22,"end":1466.72,"sentiment":"neutral","sentiment_score":-0.07598669826984406},{"text":"I'm going to send you via I'm going to send it also via SMS.","start":1488.33,"end":1493.15,"sentiment":"neutral","sentiment_score":0.007506041255380426},{"text":"Let's see.","start":1494.305,"end":1495.125,"sentiment":"neutral","sentiment_score":0.016837608069181442},{"text":"Mhmm.","start":1495.265,"end":1495.765,"sentiment":"neutral","sentiment_score":0.021343134343624115}],"sentiment":"neutral","sentiment_score":-0.027118799509480596,"num_words":24,"start":1461.26,"end":1495.765},{"sentences":[{"text":"To this number.","start":1508.22,"end":1509.2,"sentiment":"neutral","sentiment_score":0.012400496440629164},{"text":"There you go.","start":1515.26,"end":1516.24,"sentiment":"neutral","sentiment_score":0.04025120412309965},{"text":"Okay.","start":1519.26,"end":1519.76,"sentiment":"neutral","sentiment_score":0.03426426649093628},{"text":"Mhmm.","start":1572.19,"end":1572.69,"sentiment":"neutral","sentiment_score":-0.030819758772850037},{"text":"Okay.","start":1572.91,"end":1573.41,"sentiment":"neutral","sentiment_score":-0.005662348121404648}],"sentiment":"neutral","sentiment_score":0.017304140143096447,"num_words":9,"start":1508.22,"end":1573.41},{"sentences":[{"text":"Hang on.","start":1573.5499,"end":1573.95,"sentiment":"neutral","sentiment_score":0.003153430297970771},{"text":"Let me check on my end.","start":1573.95,"end":1575.73,"sentiment":"neutral","sentiment_score":0.03491134631137053},{"text":"Let's try to I'm going to send you a link, then just click that link.","start":1634.675,"end":1641.93,"sentiment":"neutral","sentiment_score":0.05479416400194168},{"text":"Via SMS or you want it via email.","start":1646.25,"end":1650.27,"sentiment":"neutral","sentiment_score":0.04961755685508251},{"text":"Okay.","start":1655.77,"end":1656.075,"sentiment":"neutral","sentiment_score":0.07930561900138855}],"sentiment":"neutral","sentiment_score":0.04731042101047933,"num_words":32,"start":1573.5499,"end":1656.075},{"sentences":[{"text":"Okay.","start":1660.715,"end":1661.195,"sentiment":"neutral","sentiment_score":0.08556444942951202},{"text":"Hang on.","start":1661.195,"end":1662.0149,"sentiment":"neutral","sentiment_score":0.08625976741313934},{"text":"Let me just confirm the email address.","start":1670.03,"end":1672.19,"sentiment":"neutral","sentiment_score":0.10460187707628522},{"text":"It's ntilani@gmail.com.","start":1672.19,"end":1678.0499,"sentiment":"neutral","sentiment_score":0.09097445011138916},{"text":"N t lani.","start":1679.71,"end":1680.69,"sentiment":"neutral","sentiment_score":0.07674014816681544}],"sentiment":"neutral","sentiment_score":0.09349776456753413,"num_words":15,"start":1660.715,"end":1680.69},{"sentences":[{"text":"Okay.","start":1680.75,"end":1681.25,"sentiment":"neutral","sentiment_score":0.08771361410617828},{"text":"There you go.","start":1684.19,"end":1685.3049,"sentiment":"neutral","sentiment_score":0.1497738609711329},{"text":"Then once received, kindly click the link.","start":1691.845,"end":1694.4249,"sentiment":"neutral","sentiment_score":0.04967356473207474},{"text":"Are you able to join the link?","start":1746.425,"end":1748.2051,"sentiment":"neutral","sentiment_score":0.06569538318685123},{"text":"Same one.","start":1753.52,"end":1754.26,"sentiment":"neutral","sentiment_score":-0.007107607088983059}],"sentiment":"neutral","sentiment_score":0.06652013091370464,"num_words":20,"start":1680.75,"end":1754.26},{"sentences":[{"text":"Same thing.","start":1754.3201,"end":1754.98,"sentiment":"neutral","sentiment_score":0.003541640006005764},{"text":"Okay.","start":1764.265,"end":1764.765,"sentiment":"neutral","sentiment_score":0.03412692993879318},{"text":"Okay.","start":1891.34,"end":1891.84,"sentiment":"neutral","sentiment_score":0.05518420413136482},{"text":"Now But on my end, it's saying waiting for the participant.","start":1893.34,"end":1900.715,"sentiment":"neutral","sentiment_score":0.032714005263352934},{"text":"You'll be able to access their device once the participant joins the session.","start":1901.1749,"end":1905.6749,"sentiment":"neutral","sentiment_score":0.11100119123092064}],"sentiment":"neutral","sentiment_score":0.06783085564217929,"num_words":28,"start":1754.3201,"end":1905.6749},{"sentences":[{"text":"There you go.","start":1905.975,"end":1906.7949,"sentiment":"neutral","sentiment_score":0.03078460693359375},{"text":"And let me check.","start":1909.015,"end":1912.5599,"sentiment":"neutral","sentiment_score":0.030851618852466345},{"text":"Okay.","start":1913.4199,"end":1913.9199,"sentiment":"neutral","sentiment_score":0.05526646226644516},{"text":"I can see your screen now.","start":1914.0599,"end":1915.76,"sentiment":"neutral","sentiment_score":0.06777522464593251},{"text":"Yeah.","start":1918.0599,"end":1918.5599,"sentiment":"neutral","sentiment_score":0.053266964852809906}],"sentiment":"neutral","sentiment_score":0.048729671413699785,"num_words":15,"start":1905.975,"end":1918.5599},{"sentences":[{"text":"Okay.","start":1935.8451,"end":1936.3451,"sentiment":"neutral","sentiment_score":0.05799352750182152},{"text":"Let me just check your router's interface.","start":1936.5651,"end":1940.3201,"sentiment":"neutral","sentiment_score":0.052619180509022305},{"text":"Hang on.","start":1940.46,"end":1941.2001,"sentiment":"neutral","sentiment_score":0.03343903459608555},{"text":"Hello?","start":2015.255,"end":2015.755,"sentiment":"neutral","sentiment_score":0.03662221133708954},{"text":"Yes.","start":2018.1,"end":2018.6,"sentiment":"neutral","sentiment_score":0.0716911256313324}],"sentiment":"neutral","sentiment_score":0.050126599768797554,"num_words":12,"start":1935.8451,"end":2018.6},{"sentences":[{"text":"I think this is the Wi Fi password.","start":2018.82,"end":2021.8799,"sentiment":"neutral","sentiment_score":0.04412583261728287},{"text":"Does it Match what's on your router?","start":2022.4199,"end":2024.6,"sentiment":"neutral","sentiment_score":0.02794720059526818},{"text":"Is it the same one?","start":2024.8999,"end":2026.12,"sentiment":"neutral","sentiment_score":0.017374255508184434},{"text":"Yes, ma'am.","start":2028.6599,"end":2029.48,"sentiment":"neutral","sentiment_score":0.07574951648712158},{"text":"Nine 4624.","start":2030.0199,"end":2031.9349,"sentiment":"neutral","sentiment_score":0.010917284991592169}],"sentiment":"neutral","sentiment_score":0.03370174773347875,"num_words":24,"start":2018.82,"end":2031.9349},{"sentences":[{"text":"Yeah.","start":2032.075,"end":2032.3949,"sentiment":"neutral","sentiment_score":0.01659068837761879},{"text":"I think the system mhmm.","start":2032.3949,"end":2035.135,"sentiment":"neutral","sentiment_score":0.009386640135198831},{"text":"Yeah.","start":2037.995,"end":2038.3949,"sentiment":"neutral","sentiment_score":0.021295983344316483},{"text":"So, yeah, finally changed this one.","start":2038.3949,"end":2040.975,"sentiment":"neutral","sentiment_score":0.02749001793563366},{"text":"So this is for the Airtel 2.4 g, then let's just do the same one with the five g.","start":2041.0349,"end":2049.44,"sentiment":"neutral","sentiment_score":0.04096390846136369}],"sentiment":"neutral","sentiment_score":0.0321273200243013,"num_words":32,"start":2032.075,"end":2049.44},{"sentences":[{"text":"Yes.","start":2072.085,"end":2072.46,"sentiment":"neutral","sentiment_score":0.06660765409469604},{"text":"Is it saved?","start":2090.955,"end":2092.0151,"sentiment":"neutral","sentiment_score":0.057925564547379814},{"text":"Okay.","start":2098.635,"end":2099.07,"sentiment":"neutral","sentiment_score":0.0877203643321991},{"text":"And then now let's do it as well on the five g security.","start":2099.3901,"end":2105.1702,"sentiment":"neutral","sentiment_score":0.06556859340232152},{"text":"Okay.","start":2124.5452,"end":2125.0452,"sentiment":"neutral","sentiment_score":0.044180601835250854}],"sentiment":"neutral","sentiment_score":0.06445668569128764,"num_words":19,"start":2072.085,"end":2125.0452},{"sentences":[{"text":"I'm going to end the session now then but I'll wait for you until we finish it.","start":2125.105,"end":2130.3901,"sentiment":"neutral","sentiment_score":0.054061626248499924},{"text":"Okay.","start":2131.97,"end":2132.47,"sentiment":"neutral","sentiment_score":0.2909432053565979},{"text":"Mhmm.","start":2135.4102,"end":2135.9102,"sentiment":"neutral","sentiment_score":0.14268994331359863},{"text":"Let me know once the five g is also done.","start":2136.37,"end":2138.95,"sentiment":"neutral","sentiment_score":0.1099886029958725},{"text":"Okay.","start":2155.545,"end":2156.045,"sentiment":"neutral","sentiment_score":0.07981298863887787}],"sentiment":"neutral","sentiment_score":0.08441266044974327,"num_words":30,"start":2125.105,"end":2156.045},{"sentences":[{"text":"Can we try to disconnect now with the Wi Fi then?","start":2156.265,"end":2159.9,"sentiment":"neutral","sentiment_score":0.06224603747779673},{"text":"Then let's enter the new one.","start":2160.04,"end":2161.82,"sentiment":"neutral","sentiment_score":0.04146561957895756},{"text":"Mhmm.","start":2164.6,"end":2165.1,"sentiment":"neutral","sentiment_score":0.04360154643654823},{"text":"For the both network, which is the two point four and five g.","start":2165.16,"end":2169.555,"sentiment":"neutral","sentiment_score":0.02715573015694435},{"text":"Yes.","start":2213.5898,"end":2214.0698,"sentiment":"neutral","sentiment_score":0.04883335903286934}],"sentiment":"neutral","sentiment_score":0.04309248522622511,"num_words":32,"start":2156.265,"end":2214.0698},{"sentences":[{"text":"Okay.","start":2214.0698,"end":2214.5698,"sentiment":"neutral","sentiment_score":0.04075934737920761},{"text":"So if in the future you want to change again the password, yeah, that's where you're gonna change it.","start":2218.5498,"end":2226.225,"sentiment":"neutral","sentiment_score":0.03200188141904379},{"text":"Mhmm.","start":2227.405,"end":2227.645,"sentiment":"neutral","sentiment_score":0.07188372313976288},{"text":"Yeah.","start":2227.645,"end":2228.145,"sentiment":"neutral","sentiment_score":0.09432525932788847},{"text":"Security.","start":2228.205,"end":2228.705,"sentiment":"neutral","sentiment_score":0.08983305841684341}],"sentiment":"neutral","sentiment_score":0.03934074500980585,"num_words":23,"start":2214.0698,"end":2228.705},{"sentences":[{"text":"Mhmm.","start":2232.685,"end":2233.185,"sentiment":"neutral","sentiment_score":0.18127083778381348},{"text":"Okay.","start":2238.045,"end":2238.445,"sentiment":"positive","sentiment_score":0.3599596619606018},{"text":"Great.","start":2238.445,"end":2238.945,"sentiment":"positive","sentiment_score":0.6238234639167786},{"text":"So do you have any more questions or need assistance?","start":2240.0198,"end":2243.48,"sentiment":"neutral","sentiment_score":0.29795913845300676},{"text":"Mhmm.","start":2251.7,"end":2251.95,"sentiment":"neutral","sentiment_score":-0.0913900062441826}],"sentiment":"neutral","sentiment_score":0.28951823871050564,"num_words":14,"start":2232.685,"end":2251.95},{"sentences":[{"text":"Yeah.","start":2251.95,"end":2252.45,"sentiment":"neutral","sentiment_score":-0.09250444173812866},{"text":"Yep.","start":2255.275,"end":2255.775,"sentiment":"neutral","sentiment_score":-0.11067353188991548},{"text":"Mhmm.","start":2255.915,"end":2256.415,"sentiment":"neutral","sentiment_score":-0.1803179383277893},{"text":"Yes.","start":2259.595,"end":2260.095,"sentiment":"neutral","sentiment_score":-0.007618965581059456},{"text":"Mhmm.","start":2260.475,"end":2260.5552,"sentiment":"neutral","sentiment_score":0.0304633304476738}],"sentiment":"neutral","sentiment_score":-0.07213030941784382,"num_words":5,"start":2251.95,"end":2260.5552},{"sentences":[{"text":"Just mhmm.","start":2260.5552,"end":2263.855,"sentiment":"neutral","sentiment_score":0.009715227643027902},{"text":"Just make sure if you arrange or, yeah, arrange the router and the cables, just make sure that the router is connected to the white box still because you might lose the connection if you rearrange it.","start":2263.915,"end":2278.6702,"sentiment":"neutral","sentiment_score":-0.05722501446065065},{"text":"Mhmm.","start":2280.8901,"end":2281.305,"sentiment":"neutral","sentiment_score":-0.019582074135541916},{"text":"Yeah.","start":2286.105,"end":2286.605,"sentiment":"neutral","sentiment_score":-0.0027997400611639023},{"text":"Like, on how it is now.","start":2286.825,"end":2288.6848,"sentiment":"neutral","sentiment_score":-0.008321211983760199}],"sentiment":"neutral","sentiment_score":-0.04617455672036777,"num_words":47,"start":2260.5552,"end":2288.6848},{"sentences":[{"text":"Mhmm.","start":2290.665,"end":2291.165,"sentiment":"neutral","sentiment_score":0.024431269615888596},{"text":"Mhmm.","start":2291.625,"end":2292.125,"sentiment":"neutral","sentiment_score":0.053413353860378265},{"text":"Okay.","start":2292.345,"end":2292.845,"sentiment":"neutral","sentiment_score":0.11036106944084167},{"text":"If you run into any issues or have more questions, feel free to give us a call at a time.","start":2293.625,"end":2300.3298,"sentiment":"neutral","sentiment_score":0.11812773700803518},{"text":"Mhmm.","start":2300.5698,"end":2301.0698,"sentiment":"neutral","sentiment_score":0.17556577920913696}],"sentiment":"neutral","sentiment_score":0.11359692551195621,"num_words":24,"start":2290.665,"end":2301.0698},{"sentences":[{"text":"Okay.","start":2301.21,"end":2301.71,"sentiment":"neutral","sentiment_score":0.15071401000022888},{"text":"Yeah.","start":2303.0498,"end":2303.2898,"sentiment":"positive","sentiment_score":0.529205322265625},{"text":"You're welcome.","start":2303.2898,"end":2304.0298,"sentiment":"positive","sentiment_score":0.7356965243816376},{"text":"Bye.","start":2304.8098,"end":2305.13,"sentiment":"positive","sentiment_score":0.6455509066581726},{"text":"Have a great day.","start":2305.13,"end":2306.2698,"sentiment":"positive","sentiment_score":0.5803073793649673}],"sentiment":"positive","sentiment_score":0.5686769783496857,"num_words":9,"start":2301.21,"end":2306.2698}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Hi. Hello. Hi, ma'am. How are you doing? Thank you for calling back. My name is Krishna. Hi. Ma'am, thanks a lot. I could I could connect to the to the to the Internet Wi Fi now, and I could I use the Wi Fi key, you know, which is mentioned at the back of the router. Yeah. And then I was able to connect to that five g, you know. So thanks a lot for your help. I think it is sorted out now. Now I have only two two more questions, ma'am. One is the physical location of this router. You remember yesterday, we connected this to that white box, which is inside this wall mounted, you know, area. My question is, can I remove it from there and put it close to the television where there is similar, you know, how yellow cable can be connected, or how is it? It should be connected to the white box, is it? Okay. Okay. Okay. Because I thought there is a there is another socket, like, you know, which is close to the television. I thought I could keep this modem because there is no place there to keep this modem. You know, it is and how and that box also. Yeah, the router box also that box, you know, where this electric all points are there, that is also kept open because of the wire and all, you know, which is there. So but you say you I have to do it like this. Yeah. Yeah. Yeah. And that box also there. Yeah. Sorry. Please. Mhmm. So that means if that white box if I remove the yellow cable from the white box, then there it'll stop working. Is it? It'll stop. Oh, okay. Okay. And and and if I if I again reconnect, it will start again, is it? Or is it again we have to do the same procedure which we did yesterday? Okay. Okay. Okay. Okay. Okay. Okay, ma'am. I will try if I can yeah. Sorry. Right. Right. No. Yeah. Certainly. Certainly. Thanks for that. You know, because I that location is very inconvenient. I did it temporarily because we have a metal door there, which I have to open and all the electric points are there, and that white box is also inside there. So I cannot keep that door open, you know. I mean and there is no place also for the wire. So it looks very ugly. It looks very ugly and also it's at the main entrance, you know. So I will see if I can change that because there is another point here, you know, which is for the Internet, which is close to the sofa and all that. So let I don't know if there is an internal wire which comes right up to here. Then if it is, then it can help me, you know, with this connection. Okay. Okay. Okay. Okay. Let me check that. And the second question, ma'am, I have is regarding this password. How do I change this password? Because this password of the Wi Fi key, which is mentioned underneath the router, I cannot remember this. You know, I would like to change it. So how do I change this password? Okay. Yes. Mhmm. Ah, okay. Okay. So the current password, ma'am, is the username is admin, all small, and password is Admin123At. No? For the last one. Okay. So I have to log in with that one. Okay. Okay. Oh. Mhmm. I I'm just wondering, can we do it together? Because I don't want to do something wrong, you know. So do you have do you have two minutes, ma'am? I'll start my computer once again. One second. I'm starting it. First, I should go to that IP address now, which will which was mentioned behind the router. Yeah. Now I got the username and password. Yeah, ma'am. I could I could reach the first this this login. I could manage to do that. So where do I go now? Do I go to settings again? Or There is a wizard. There's a settings. There's a settings. And then then there is There is a home. Internet active clients. Amazon. Settings. Features. Management. System log. In system settings, it says old password, new password for account. In under management tab, you know, there is a management tab. And in management, the third one is system settings. This page is used to modify account and password. There's an account tab and there is a system tab. There are two different tabs. And an account tab. There is no Wi Fi settings. There is there is home. Then there is wizard. In wizard, there is WAN setup. You told me not to change this, this PPPOE. That I should not change. Then there is settings. In settings, again, it's the same PPPoE, so I don't change this. Then there is then there is Wi Fi, five gigahertz. No. There is basic security, band steering, ACL, site services, WPS, band mode. No. There is no password mentioned there. There is Wi Fi 2.4 gigahertz. Also, there is no password. There is features. There is nothing here. Only under management. Wait a minute. Management. Sorry. Features. No. Settings. No. Wizard. No. Under management, there is system settings. And then there it tells me old password is blank and new password is blank and confirm password is blank. Uh-huh. Okay. Where should I put it in in the old password? That is that one second. That is the Wi Fi key. Yeah. Wi Fi key. One second. I see MIZed94624. IQM12. No. It is not the one. It says your old password is wrong. Right. Yes. No. There is no advanced settings. There is something called time. Wait a minute. In home, let's go to home. Home. Home, there is nothing. And there is wizard. In wizard, there is WAN setup, LAN setup. Nothing is there. Settings. TeamViewer. Yeah. Team yeah. Team TeamViewer 14. I have one app. Yes. Yes. You need the user ID and password? Yeah. User ID is 673 756 seven six eight, and the password is SmallLetterJ. 673 756768. Is it? A new version is available. Okay. New version. Let's see. I'm downloading it now. It's installing. Yeah. Now I've got the new version. Can I give you the new ID, ma'am? 673 756. Yeah. That's correct. It's giving the same ID, ma'am. Six seven three seven five six seven six eight. And it's not the old version now. It's it says yeah. Because earlier, there was a small button to download the latest version. Now I have no more that button. Yeah. That's what I just now did. Let me do it once more. Exit team here. Or can we do the other way where can I send you an invitation? Allow remote control. Insert partner ID. Do you have a partner ID, ma'am? It gives me an option. If you have a partner ID, I can put that partner ID and then press connect, so then it will connect. And, likewise, I also have a partner ID. Okay. Okay. Let me refresh. Not arrived, ma'am, so far. Partner ID. Not yet. Should not take so long normally. Oh, okay. Yeah. I got it. So that's 553. Yeah. I'm getting the same version message, older version of TeamViewer. I don't know why I updated it. Set all cookies. This TeamViewer, could we do a Google Meet, for example, or you cannot or you can guide me like that? Is it possible? Because this team viewer seems to be, I updated it, but it gives me the same message as you are getting that it's not the latest version or something like this. By email? Or how will you send it, ma'am? Yeah. Because SMS, of course, will be on my phone. Let's make it on the computer now so you can have a look also how do we change the password. If you can send by email, it'll be easier. Yes. Yeah. That's correct, ma'am. K. That's correct. Yeah. Yeah. I got it. Quick support. This one. No. Not me. Yes. I was connected, ma'am, but it says yeah. It is say giving the same. One second. Double click thing. One second. Something is happening. Downloading something. One second. It says waiting for the user to start the session. Once the session is started, you'll be able to join. Verify user. Yeah. Oh, you can? Okay. Yes, madam. That's correct. Just let me reconfirm. Right. 1. 94624. Yeah. That's the one. Okay. Do I do save and apply? Let me check. Yes. It is. Yeah. One second. Security. Okay. Okay. Okay. Thank you. Yeah. Yeah. Five g is also done, ma'am. Yeah. Okay. Yep. One second, ma'am. Now Yes. The five g is is okay. I could do that. And now I'll try two point five g two point four g. Sorry. Security. Yeah. Add Security. Yes. Even here, I could change it. Yes. I could actually, it works, ma'am. The new password works in both for 5G and 2.4G. G. No. No. The only thing was this box, you know, I will try to change it. I'll see if I can move it to the other point. If not, I will I will have to see how to figure it out, you know, because current location is very inconvenient. But let me see if I can change it or not. Ma'am, yeah, if I if I need help, I will call you. Yeah. Okay. Okay. So yeah. So that is a condition that it has to be connected to the white box. Oh, now it is. How it is now? Okay. Okay. Okay, ma'am. Okay. Yeah. I'll do that, ma'am. Certainly. Thank you so much for your help. Thanks a lot. Thank you. Bye bye. Bye bye. You too. Bye 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Yeah. Hi. Hello. Hi, ma'am.\n\nHow are you doing? Thank you for calling back. My name is Krishna. Hi. Ma'am, thanks a lot.\n\nI could I could connect to the to the to the Internet Wi Fi now, and I could I use the Wi Fi key, you know, which is mentioned at the back of the router. Yeah. And then I was able to connect to that five g, you know. So thanks a lot for your help. I think it is sorted out now.\n\nNow I have only two two more questions, ma'am. One is the physical location of this router. You remember yesterday, we connected this to that white box, which is inside this wall mounted, you know, area. My question is, can I remove it from there and put it close to the television where there is similar, you know, how yellow cable can be connected, or how is it? It should be connected to the white box, is it?\n\nOkay. Okay. Okay. Because I thought there is a there is another socket, like, you know, which is close to the television. I thought I could keep this modem because there is no place there to keep this modem.\n\nYou know, it is and how and that box also. Yeah, the router box also that box, you know, where this electric all points are there, that is also kept open because of the wire and all, you know, which is there. So but you say you I have to do it like this. Yeah. Yeah.\n\nYeah. And that box also there. Yeah. Sorry. Please.\n\nMhmm. So that means if that white box if I remove the yellow cable from the white box, then there it'll stop working. Is it? It'll stop. Oh, okay.\n\nOkay. And and and if I if I again reconnect, it will start again, is it? Or is it again we have to do the same procedure which we did yesterday? Okay. Okay.\n\nOkay. Okay. Okay. Okay, ma'am. I will try if I can yeah.\n\nSorry. Right. Right. No. Yeah.\n\nCertainly. Certainly. Thanks for that. You know, because I that location is very inconvenient. I did it temporarily because we have a metal door there, which I have to open and all the electric points are there, and that white box is also inside there.\n\nSo I cannot keep that door open, you know. I mean and there is no place also for the wire. So it looks very ugly. It looks very ugly and also it's at the main entrance, you know. So I will see if I can change that because there is another point here, you know, which is for the Internet, which is close to the sofa and all that.\n\nSo let I don't know if there is an internal wire which comes right up to here. Then if it is, then it can help me, you know, with this connection. Okay. Okay. Okay.\n\nOkay. Let me check that. And the second question, ma'am, I have is regarding this password. How do I change this password? Because this password of the Wi Fi key, which is mentioned underneath the router, I cannot remember this.\n\nYou know, I would like to change it. So how do I change this password? Okay. Yes. Mhmm.\n\nAh, okay. Okay. So the current password, ma'am, is the username is admin, all small, and password is Admin123At. No? For the last one.\n\nOkay. So I have to log in with that one. Okay. Okay. Oh.\n\nMhmm. I I'm just wondering, can we do it together? Because I don't want to do something wrong, you know. So do you have do you have two minutes, ma'am? I'll start my computer once again.\n\nOne second. I'm starting it. First, I should go to that IP address now, which will which was mentioned behind the router. Yeah. Now I got the username and password.\n\nYeah, ma'am. I could I could reach the first this this login. I could manage to do that. So where do I go now? Do I go to settings again?\n\nOr There is a wizard. There's a settings. There's a settings. And then then there is There is a home. Internet active clients.\n\nAmazon. Settings. Features. Management. System log.\n\nIn system settings, it says old password, new password for account. In under management tab, you know, there is a management tab. And in management, the third one is system settings. This page is used to modify account and password. There's an account tab and there is a system tab.\n\nThere are two different tabs. And an account tab. There is no Wi Fi settings. There is there is home. Then there is wizard.\n\nIn wizard, there is WAN setup. You told me not to change this, this PPPOE. That I should not change. Then there is settings. In settings, again, it's the same PPPoE, so I don't change this.\n\nThen there is then there is Wi Fi, five gigahertz. No. There is basic security, band steering, ACL, site services, WPS, band mode. No. There is no password mentioned there.\n\nThere is Wi Fi 2.4 gigahertz. Also, there is no password. There is features. There is nothing here. Only under management.\n\nWait a minute. Management. Sorry. Features. No.\n\nSettings. No. Wizard. No. Under management, there is system settings.\n\nAnd then there it tells me old password is blank and new password is blank and confirm password is blank. Uh-huh. Okay. Where should I put it in in the old password? That is that one second.\n\nThat is the Wi Fi key. Yeah. Wi Fi key. One second. I see MIZed94624.\n\nIQM12. No. It is not the one. It says your old password is wrong. Right.\n\nYes. No. There is no advanced settings. There is something called time. Wait a minute.\n\nIn home, let's go to home. Home. Home, there is nothing. And there is wizard. In wizard, there is WAN setup, LAN setup.\n\nNothing is there. Settings. TeamViewer. Yeah. Team yeah.\n\nTeam TeamViewer 14. I have one app. Yes. Yes. You need the user ID and password?\n\nYeah. User ID is 673 756 seven six eight, and the password is SmallLetterJ. 673 756768. Is it? A new version is available.\n\nOkay. New version. Let's see. I'm downloading it now. It's installing.\n\nYeah. Now I've got the new version. Can I give you the new ID, ma'am? 673 756. Yeah.\n\nThat's correct. It's giving the same ID, ma'am. Six seven three seven five six seven six eight. And it's not the old version now. It's it says yeah.\n\nBecause earlier, there was a small button to download the latest version. Now I have no more that button. Yeah. That's what I just now did. Let me do it once more.\n\nExit team here. Or can we do the other way where can I send you an invitation? Allow remote control. Insert partner ID. Do you have a partner ID, ma'am?\n\nIt gives me an option. If you have a partner ID, I can put that partner ID and then press connect, so then it will connect. And, likewise, I also have a partner ID. Okay. Okay.\n\nLet me refresh. Not arrived, ma'am, so far. Partner ID. Not yet. Should not take so long normally.\n\nOh, okay. Yeah. I got it. So that's 553. Yeah.\n\nI'm getting the same version message, older version of TeamViewer. I don't know why I updated it. Set all cookies. This TeamViewer, could we do a Google Meet, for example, or you cannot or you can guide me like that? Is it possible?\n\nBecause this team viewer seems to be, I updated it, but it gives me the same message as you are getting that it's not the latest version or something like this. By email? Or how will you send it, ma'am? Yeah. Because SMS, of course, will be on my phone.\n\nLet's make it on the computer now so you can have a look also how do we change the password. If you can send by email, it'll be easier. Yes. Yeah. That's correct, ma'am.\n\nK. That's correct. Yeah. Yeah. I got it.\n\nQuick support. This one. No. Not me. Yes.\n\nI was connected, ma'am, but it says yeah. It is say giving the same. One second. Double click thing. One second.\n\nSomething is happening. Downloading something. One second. It says waiting for the user to start the session. Once the session is started, you'll be able to join.\n\nVerify user. Yeah. Oh, you can? Okay. Yes, madam.\n\nThat's correct. Just let me reconfirm. Right. 1. 94624.\n\nYeah. That's the one. Okay. Do I do save and apply? Let me check.\n\nYes. It is. Yeah. One second. Security.\n\nOkay. Okay. Okay. Thank you. Yeah.\n\nYeah. Five g is also done, ma'am. Yeah. Okay. Yep.\n\nOne second, ma'am. Now Yes. The five g is is okay. I could do that. And now I'll try two point five g two point four g.\n\nSorry. Security. Yeah. Add Security. Yes.\n\nEven here, I could change it. Yes. I could actually, it works, ma'am. The new password works in both for 5G and 2.4G. G.\n\nNo. No. The only thing was this box, you know, I will try to change it. I'll see if I can move it to the other point. If not, I will I will have to see how to figure it out, you know, because current location is very inconvenient.\n\nBut let me see if I can change it or not. Ma'am, yeah, if I if I need help, I will call you. Yeah. Okay. Okay.\n\nSo yeah. So that is a condition that it has to be connected to the white box. Oh, now it is. How it is now? Okay.\n\nOkay. Okay, ma'am. Okay. Yeah. I'll do that, ma'am.\n\nCertainly. Thank you so much for your help. Thanks a lot. Thank you. Bye bye.\n\nBye bye. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":0.03154484182596207},{"text":"Yeah.","start":9.84,"end":10.24,"sentiment":"neutral","sentiment_score":0.05694030225276947},{"text":"Hi.","start":10.24,"end":10.559999,"sentiment":"neutral","sentiment_score":0.13053257763385773},{"text":"Hello.","start":10.559999,"end":11.059999,"sentiment":"neutral","sentiment_score":0.15216249227523804},{"text":"Hi, ma'am.","start":11.2,"end":11.679999,"sentiment":"neutral","sentiment_score":0.33250582218170166}],"sentiment":"neutral","sentiment_score":0.17269864305853844,"num_words":6,"start":1.04,"end":11.679999},{"sentences":[{"text":"How are you doing?","start":11.679999,"end":12.4,"sentiment":"positive","sentiment_score":0.3957953304052353},{"text":"Thank you for calling back.","start":12.4,"end":13.86,"sentiment":"positive","sentiment_score":0.5616808772087097},{"text":"My name is Krishna.","start":14.08,"end":15.219999,"sentiment":"neutral","sentiment_score":0.3030596300959587},{"text":"Hi.","start":18.654999,"end":19.135,"sentiment":"neutral","sentiment_score":0.19376036524772644},{"text":"Ma'am, thanks a lot.","start":19.135,"end":20.095,"sentiment":"positive","sentiment_score":0.6021993607282639}],"sentiment":"positive","sentiment_score":0.4559101131227281,"num_words":18,"start":11.679999,"end":20.095},{"sentences":[{"text":"I could I could connect to the to the to the Internet Wi Fi now, and I could I use the Wi Fi key, you know, which is mentioned at the back of the router.","start":20.095,"end":32.96,"sentiment":"neutral","sentiment_score":0.1710582028542246},{"text":"Yeah.","start":33.34,"end":33.82,"sentiment":"neutral","sentiment_score":0.1634589433670044},{"text":"And then I was able to connect to that five g, you know.","start":33.82,"end":37.02,"sentiment":"neutral","sentiment_score":0.25095184720479524},{"text":"So thanks a lot for your help.","start":37.02,"end":38.78,"sentiment":"positive","sentiment_score":0.6921170226165226},{"text":"I think it is sorted out now.","start":38.78,"end":40.64,"sentiment":"positive","sentiment_score":0.4583409641470228}],"sentiment":"neutral","sentiment_score":0.27723930102019084,"num_words":63,"start":20.095,"end":40.64},{"sentences":[{"text":"Now I have only two two more questions, ma'am.","start":40.94,"end":43.82,"sentiment":"neutral","sentiment_score":0.015775712413920298},{"text":"One is the physical location of this router.","start":43.82,"end":46.8,"sentiment":"neutral","sentiment_score":-0.023770114639773965},{"text":"You remember yesterday, we connected this to that white box, which is inside this wall mounted, you know, area.","start":47.265003,"end":55.845,"sentiment":"neutral","sentiment_score":-0.0004442981199214334},{"text":"My question is, can I remove it from there and put it close to the television where there is similar, you know, how yellow cable can be connected, or how is it?","start":57.025,"end":66.14,"sentiment":"neutral","sentiment_score":-0.04321074276231229},{"text":"It should be connected to the white box, is it?","start":88.270004,"end":90.85,"sentiment":"neutral","sentiment_score":0.03494350332766771}],"sentiment":"neutral","sentiment_score":-0.013973460317804264,"num_words":78,"start":40.94,"end":90.85},{"sentences":[{"text":"Okay.","start":97.31,"end":97.79,"sentiment":"neutral","sentiment_score":0.002502499148249626},{"text":"Okay.","start":97.79,"end":97.95,"sentiment":"neutral","sentiment_score":0.000972747802734375},{"text":"Okay.","start":97.95,"end":98.35,"sentiment":"neutral","sentiment_score":-0.00709922518581152},{"text":"Because I thought there is a there is another socket, like, you know, which is close to the television.","start":98.35,"end":103.155,"sentiment":"neutral","sentiment_score":-0.08489255705162098},{"text":"I thought I could keep this modem because there is no place there to keep this modem.","start":103.215,"end":108.255,"sentiment":"neutral","sentiment_score":-0.1418161589433165}],"sentiment":"neutral","sentiment_score":-0.10326813498082069,"num_words":39,"start":97.31,"end":108.255},{"sentences":[{"text":"You know, it is and how and that box also.","start":108.255,"end":113.475,"sentiment":"neutral","sentiment_score":-0.05642443355172873},{"text":"Yeah, the router box also that box, you know, where this electric all points are there, that is also kept open because of the wire and all, you know, which is there.","start":113.740005,"end":122.48,"sentiment":"neutral","sentiment_score":-0.04580302315298468},{"text":"So but you say you I have to do it like this.","start":122.86,"end":125.6,"sentiment":"neutral","sentiment_score":-0.10265374028434356},{"text":"Yeah.","start":135.385,"end":135.625,"sentiment":"neutral","sentiment_score":0.04217603802680969},{"text":"Yeah.","start":135.625,"end":135.865,"sentiment":"neutral","sentiment_score":0.028045296669006348}],"sentiment":"neutral","sentiment_score":-0.056992225448733995,"num_words":56,"start":108.255,"end":135.865},{"sentences":[{"text":"Yeah.","start":135.865,"end":136.185,"sentiment":"neutral","sentiment_score":0.016725750640034676},{"text":"And that box also there.","start":136.185,"end":137.64,"sentiment":"neutral","sentiment_score":-0.005127523653209209},{"text":"Yeah.","start":138.23999,"end":138.73999,"sentiment":"neutral","sentiment_score":-0.01902330294251442},{"text":"Sorry.","start":138.84,"end":139.31999,"sentiment":"neutral","sentiment_score":-0.0468231663107872},{"text":"Please.","start":139.31999,"end":139.81999,"sentiment":"neutral","sentiment_score":-0.02328123152256012}],"sentiment":"neutral","sentiment_score":-0.010893285377985902,"num_words":9,"start":135.865,"end":139.81999},{"sentences":[{"text":"Mhmm.","start":147.4,"end":147.48,"sentiment":"neutral","sentiment_score":-0.06522035598754883},{"text":"So that means if that white box if I remove the yellow cable from the white box, then there it'll stop working.","start":147.48,"end":154.095,"sentiment":"neutral","sentiment_score":-0.22292580353942784},{"text":"Is it?","start":154.095,"end":159.05501,"sentiment":"neutral","sentiment_score":-0.01933341519907117},{"text":"It'll stop.","start":159.05501,"end":159.875,"sentiment":"neutral","sentiment_score":-0.04477008432149887},{"text":"Oh, okay.","start":162.095,"end":162.735,"sentiment":"neutral","sentiment_score":0.010202334728091955}],"sentiment":"neutral","sentiment_score":-0.1750824263255144,"num_words":29,"start":147.4,"end":162.735},{"sentences":[{"text":"Okay.","start":162.735,"end":163.235,"sentiment":"neutral","sentiment_score":0.013524356298148632},{"text":"And and and if I if I again reconnect, it will start again, is it?","start":163.935,"end":167.45999,"sentiment":"neutral","sentiment_score":-0.008966895130773386},{"text":"Or is it again we have to do the same procedure which we did yesterday?","start":167.45999,"end":170.84,"sentiment":"neutral","sentiment_score":-0.017314519733190536},{"text":"Okay.","start":177.78,"end":178.28,"sentiment":"neutral","sentiment_score":0.08664625883102417},{"text":"Okay.","start":179.78,"end":180.28,"sentiment":"neutral","sentiment_score":0.09272266924381256}],"sentiment":"neutral","sentiment_score":-0.006100846623832529,"num_words":33,"start":162.735,"end":180.28},{"sentences":[{"text":"Okay.","start":180.34,"end":180.84,"sentiment":"neutral","sentiment_score":0.15235266089439392},{"text":"Okay.","start":188.775,"end":189.275,"sentiment":"neutral","sentiment_score":0.04507774859666824},{"text":"Okay.","start":189.33499,"end":189.83499,"sentiment":"neutral","sentiment_score":0.03367346525192261},{"text":"Okay, ma'am.","start":190.295,"end":191.015,"sentiment":"neutral","sentiment_score":0.035644374787807465},{"text":"I will try if I can yeah.","start":191.015,"end":192.935,"sentiment":"neutral","sentiment_score":-0.015619807477508272}],"sentiment":"neutral","sentiment_score":0.016087830998003483,"num_words":12,"start":180.34,"end":192.935},{"sentences":[{"text":"Sorry.","start":192.935,"end":193.38,"sentiment":"neutral","sentiment_score":-0.06814266741275787},{"text":"Right.","start":209.235,"end":209.47499,"sentiment":"neutral","sentiment_score":0.007057979702949524},{"text":"Right.","start":209.47499,"end":209.715,"sentiment":"neutral","sentiment_score":0.003937911242246628},{"text":"No.","start":209.715,"end":210.03499,"sentiment":"neutral","sentiment_score":-0.015342680737376211},{"text":"Yeah.","start":210.03499,"end":210.275,"sentiment":"neutral","sentiment_score":0.02971530519425869}],"sentiment":"neutral","sentiment_score":-0.008554830402135848,"num_words":5,"start":192.935,"end":210.275},{"sentences":[{"text":"Certainly.","start":210.275,"end":210.775,"sentiment":"neutral","sentiment_score":0.07698599994182587},{"text":"Certainly.","start":210.83499,"end":211.235,"sentiment":"neutral","sentiment_score":0.22510501742362976},{"text":"Thanks for that.","start":211.235,"end":212.11499,"sentiment":"positive","sentiment_score":0.46607439716657},{"text":"You know, because I that location is very inconvenient.","start":212.11499,"end":214.69499,"sentiment":"negative","sentiment_score":-0.3785259558094872},{"text":"I did it temporarily because we have a metal door there, which I have to open and all the electric points are there, and that white box is also inside there.","start":214.75499,"end":223.155,"sentiment":"neutral","sentiment_score":-0.23323975311171624}],"sentiment":"neutral","sentiment_score":-0.19859670533074272,"num_words":45,"start":210.275,"end":223.155},{"sentences":[{"text":"So I cannot keep that door open, you know.","start":223.155,"end":225.59999,"sentiment":"negative","sentiment_score":-0.42775846521059674},{"text":"I mean and there is no place also for the wire.","start":225.59999,"end":227.92,"sentiment":"negative","sentiment_score":-0.41560363227670843},{"text":"So it looks very ugly.","start":227.92,"end":230.09999,"sentiment":"negative","sentiment_score":-0.6321791350841522},{"text":"It looks very ugly and also it's at the main entrance, you know.","start":230.15999,"end":233.12,"sentiment":"negative","sentiment_score":-0.44614916810622585},{"text":"So I will see if I can change that because there is another point here, you know, which is for the Internet, which is close to the sofa and all that.","start":233.12,"end":241.475,"sentiment":"neutral","sentiment_score":-0.09312722624670114}],"sentiment":"neutral","sentiment_score":-0.29375717415055935,"num_words":69,"start":223.155,"end":241.475},{"sentences":[{"text":"So let I don't know if there is an internal wire which comes right up to here.","start":241.475,"end":245.795,"sentiment":"neutral","sentiment_score":-0.013147482867626584},{"text":"Then if it is, then it can help me, you know, with this connection.","start":245.795,"end":249.095,"sentiment":"neutral","sentiment_score":0.2524207417986223},{"text":"Okay.","start":256.59,"end":257.09,"sentiment":"neutral","sentiment_score":0.059651874005794525},{"text":"Okay.","start":257.15,"end":257.55,"sentiment":"neutral","sentiment_score":0.04237157106399536},{"text":"Okay.","start":257.55,"end":257.95,"sentiment":"neutral","sentiment_score":0.04706864431500435}],"sentiment":"neutral","sentiment_score":0.10174927252399571,"num_words":34,"start":241.475,"end":257.95},{"sentences":[{"text":"Okay.","start":257.95,"end":258.35,"sentiment":"neutral","sentiment_score":0.0475357249379158},{"text":"Let me check that.","start":258.35,"end":259.47,"sentiment":"neutral","sentiment_score":0.04557406157255173},{"text":"And the second question, ma'am, I have is regarding this password.","start":259.47,"end":262.69,"sentiment":"neutral","sentiment_score":-0.005895139734176072},{"text":"How do I change this password?","start":263.645,"end":265.485,"sentiment":"neutral","sentiment_score":-0.041808796425660454},{"text":"Because this password of the Wi Fi key, which is mentioned underneath the router, I cannot remember this.","start":265.485,"end":271.88498,"sentiment":"neutral","sentiment_score":-0.1453435236795081}],"sentiment":"neutral","sentiment_score":-0.06755126926582307,"num_words":40,"start":257.95,"end":271.88498},{"sentences":[{"text":"You know, I would like to change it.","start":271.88498,"end":273.565,"sentiment":"neutral","sentiment_score":-0.1003105966374278},{"text":"So how do I change this password?","start":273.565,"end":275.345,"sentiment":"neutral","sentiment_score":-0.013096944029842104},{"text":"Okay.","start":284.57,"end":285.07,"sentiment":"neutral","sentiment_score":0.052555255591869354},{"text":"Yes.","start":289.815,"end":290.315,"sentiment":"neutral","sentiment_score":0.1120213121175766},{"text":"Mhmm.","start":297.735,"end":298.055,"sentiment":"neutral","sentiment_score":0.033364828675985336}],"sentiment":"neutral","sentiment_score":-0.03867899916238255,"num_words":18,"start":271.88498,"end":298.055},{"sentences":[{"text":"Ah, okay.","start":298.055,"end":298.535,"sentiment":"neutral","sentiment_score":0.06051576882600784},{"text":"Okay.","start":298.535,"end":299.035,"sentiment":"neutral","sentiment_score":0.044063881039619446},{"text":"So the current password, ma'am, is the username is admin, all small, and password is Admin123At.","start":299.335,"end":306.57,"sentiment":"neutral","sentiment_score":0.0013028925168327987},{"text":"No?","start":306.57,"end":307.07,"sentiment":"neutral","sentiment_score":-0.056681789457798},{"text":"For the last one.","start":312.41,"end":313.29,"sentiment":"neutral","sentiment_score":-0.02687316620722413}],"sentiment":"neutral","sentiment_score":0.000906968528094391,"num_words":24,"start":298.055,"end":313.29},{"sentences":[{"text":"Okay.","start":313.29,"end":313.61002,"sentiment":"neutral","sentiment_score":0.014068203046917915},{"text":"So I have to log in with that one.","start":313.61002,"end":315.645,"sentiment":"neutral","sentiment_score":0.004477318169342147},{"text":"Okay.","start":320.845,"end":321.345,"sentiment":"neutral","sentiment_score":0.017374679446220398},{"text":"Okay.","start":321.405,"end":321.905,"sentiment":"neutral","sentiment_score":0.018077870830893517},{"text":"Oh.","start":329.00497,"end":329.50497,"sentiment":"neutral","sentiment_score":0.0066359154880046844}],"sentiment":"neutral","sentiment_score":0.0074194255643166025,"num_words":13,"start":313.29,"end":329.50497},{"sentences":[{"text":"Mhmm.","start":342.22,"end":342.72,"sentiment":"neutral","sentiment_score":-0.01237677689641714},{"text":"I I'm just wondering, can we do it together?","start":344.105,"end":346.265,"sentiment":"neutral","sentiment_score":0.053226322763495974},{"text":"Because I don't want to do something wrong, you know.","start":346.265,"end":348.825,"sentiment":"neutral","sentiment_score":-0.18622376546263694},{"text":"So do you have do you have two minutes, ma'am?","start":348.825,"end":353.145,"sentiment":"neutral","sentiment_score":0.06382218822836876},{"text":"I'll start my computer once again.","start":353.145,"end":355.245,"sentiment":"neutral","sentiment_score":0.0123810525983572}],"sentiment":"neutral","sentiment_score":-0.018974148021597,"num_words":36,"start":342.22,"end":355.245},{"sentences":[{"text":"One second.","start":361.17,"end":361.81,"sentiment":"neutral","sentiment_score":0.07731441035866737},{"text":"I'm starting it.","start":361.81,"end":363.03,"sentiment":"neutral","sentiment_score":0.10287365814050038},{"text":"First, I should go to that IP address now, which will which was mentioned behind the router.","start":445.66,"end":450.24002,"sentiment":"neutral","sentiment_score":0.07796242789310567},{"text":"Yeah.","start":467.555,"end":467.715,"sentiment":"neutral","sentiment_score":0.24414294958114624},{"text":"Now I got the username and password.","start":467.715,"end":469.975,"sentiment":"neutral","sentiment_score":0.2834037776504244}],"sentiment":"neutral","sentiment_score":0.13388601541519166,"num_words":30,"start":361.17,"end":469.975},{"sentences":[{"text":"Yeah, ma'am.","start":500.905,"end":501.38498,"sentiment":"positive","sentiment_score":0.4522418826818466},{"text":"I could I could reach the first this this login.","start":501.38498,"end":505.83,"sentiment":"positive","sentiment_score":0.45437195599079133},{"text":"I could manage to do that.","start":505.97,"end":507.51,"sentiment":"positive","sentiment_score":0.47499079008897144},{"text":"So where do I go now?","start":507.97,"end":509.97,"sentiment":"neutral","sentiment_score":0.02254141867160797},{"text":"Do I go to settings again?","start":509.97,"end":511.49,"sentiment":"neutral","sentiment_score":-0.004662642410645883}],"sentiment":"neutral","sentiment_score":0.28018069077904023,"num_words":30,"start":500.905,"end":511.49},{"sentences":[{"text":"Or There is a wizard.","start":511.49,"end":518.995,"sentiment":"neutral","sentiment_score":0.005320285819470883},{"text":"There's a settings.","start":518.995,"end":520.055,"sentiment":"neutral","sentiment_score":0.017762517866988976},{"text":"There's a settings.","start":520.435,"end":521.335,"sentiment":"neutral","sentiment_score":0.015135314625998339},{"text":"And then then there is There is a home.","start":521.715,"end":540.79004,"sentiment":"neutral","sentiment_score":0.010573803136746088},{"text":"Internet active 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account.","start":584.76996,"end":590.39,"sentiment":"neutral","sentiment_score":-0.008896679702130232},{"text":"In under management tab, you know, there is a management tab.","start":593.81,"end":597.75,"sentiment":"neutral","sentiment_score":0.011270213448865847},{"text":"And in management, the third one is system settings.","start":598.125,"end":601.185,"sentiment":"neutral","sentiment_score":0.012640567910340097},{"text":"This page is used to modify account and password.","start":605.16504,"end":608.465,"sentiment":"neutral","sentiment_score":0.025115765838159457},{"text":"There's an account tab and there is a system tab.","start":608.685,"end":611.565,"sentiment":"neutral","sentiment_score":-0.0026372672291472554}],"sentiment":"neutral","sentiment_score":0.006790864053182304,"num_words":50,"start":584.76996,"end":611.565},{"sentences":[{"text":"There are two different tabs.","start":611.565,"end":612.87,"sentiment":"neutral","sentiment_score":-0.01681562177836895},{"text":"And an 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management, there is system settings.","start":710.745,"end":715.64496,"sentiment":"neutral","sentiment_score":-0.12216093142827351}],"sentiment":"neutral","sentiment_score":-0.13934238702058793,"num_words":10,"start":702.47003,"end":715.64496},{"sentences":[{"text":"And then there it tells me old password is blank and new password is blank and confirm password is blank.","start":715.945,"end":723.18005,"sentiment":"neutral","sentiment_score":-0.26829961463809016},{"text":"Uh-huh.","start":732.84,"end":733.16003,"sentiment":"neutral","sentiment_score":-0.12464819103479384},{"text":"Okay.","start":733.16003,"end":733.66003,"sentiment":"neutral","sentiment_score":-0.009680800139904022},{"text":"Where should I put it in in the old password?","start":776.05,"end":778.95,"sentiment":"neutral","sentiment_score":-0.07227318696677684},{"text":"That is that one 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wrong.","start":871.13,"end":873.23,"sentiment":"negative","sentiment_score":-0.46469458511897493},{"text":"Right.","start":883.60504,"end":884.10504,"sentiment":"neutral","sentiment_score":-0.03349166363477707}],"sentiment":"negative","sentiment_score":-0.363046391432484,"num_words":15,"start":855.83496,"end":884.10504},{"sentences":[{"text":"Yes.","start":894.96,"end":895.46,"sentiment":"neutral","sentiment_score":0.015455767512321472},{"text":"No.","start":905.695,"end":906.015,"sentiment":"neutral","sentiment_score":-0.14749930799007416},{"text":"There is no advanced settings.","start":906.015,"end":907.875,"sentiment":"neutral","sentiment_score":-0.13266203850507735},{"text":"There is something called time.","start":909.29504,"end":911.47504,"sentiment":"neutral","sentiment_score":-0.06732617244124413},{"text":"Wait a 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there.","start":928.11005,"end":929.25,"sentiment":"neutral","sentiment_score":-0.11503112564484279},{"text":"Settings.","start":938.075,"end":938.575,"sentiment":"neutral","sentiment_score":0.0294148251414299},{"text":"TeamViewer.","start":938.955,"end":939.455,"sentiment":"neutral","sentiment_score":0.041411142796278},{"text":"Yeah.","start":939.995,"end":940.495,"sentiment":"neutral","sentiment_score":0.05499852821230888},{"text":"Team yeah.","start":944.75,"end":945.87,"sentiment":"neutral","sentiment_score":0.04513823613524437}],"sentiment":"neutral","sentiment_score":-0.016124051064252853,"num_words":8,"start":928.11005,"end":945.87},{"sentences":[{"text":"Team TeamViewer 14.","start":945.87,"end":947.47,"sentiment":"neutral","sentiment_score":0.05222394938270251},{"text":"I have one 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installing.","start":1145.12,"end":1145.86,"sentiment":"neutral","sentiment_score":0.03264773637056351}],"sentiment":"neutral","sentiment_score":-0.028470956127751957,"num_words":11,"start":1100.9551,"end":1145.86},{"sentences":[{"text":"Yeah.","start":1174.3049,"end":1174.705,"sentiment":"neutral","sentiment_score":0.042605601251125336},{"text":"Now I've got the new version.","start":1174.705,"end":1176.225,"sentiment":"neutral","sentiment_score":0.0614061231414477},{"text":"Can I give you the new ID, ma'am?","start":1176.225,"end":1178.405,"sentiment":"neutral","sentiment_score":0.06676152115687728},{"text":"673 756.","start":1182.3049,"end":1187.2849,"sentiment":"neutral","sentiment_score":0.008588654454797506},{"text":"Yeah.","start":1190.46,"end":1190.62,"sentiment":"neutral","sentiment_score":0.042859114706516266}],"sentiment":"neutral","sentiment_score":0.05584282960949673,"num_words":18,"start":1174.3049,"end":1190.62},{"sentences":[{"text":"That's correct.","start":1190.62,"end":1191.44,"sentiment":"neutral","sentiment_score":0.07141242176294327},{"text":"It's giving the same ID, ma'am.","start":1252.33,"end":1253.9299,"sentiment":"neutral","sentiment_score":-0.01649154257029295},{"text":"Six seven three seven five six seven six eight.","start":1253.9299,"end":1256.9099,"sentiment":"neutral","sentiment_score":-0.03943591482109494},{"text":"And it's not the old version now.","start":1259.325,"end":1261.725,"sentiment":"neutral","sentiment_score":-0.15219254046678543},{"text":"It's it says yeah.","start":1261.725,"end":1265.105,"sentiment":"neutral","sentiment_score":-0.10937589220702648}],"sentiment":"neutral","sentiment_score":-0.0647821070493332,"num_words":28,"start":1190.62,"end":1265.105},{"sentences":[{"text":"Because earlier, there was a small button to download the latest version.","start":1267.005,"end":1270.9451,"sentiment":"neutral","sentiment_score":-0.1801233763496081},{"text":"Now I have no more that 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me.","start":1721.2749,"end":1722.015,"sentiment":"neutral","sentiment_score":-0.1563069075345993},{"text":"Yes.","start":1742.02,"end":1742.52,"sentiment":"neutral","sentiment_score":0.025746650993824005}],"sentiment":"neutral","sentiment_score":0.047004309482872486,"num_words":8,"start":1719.4349,"end":1742.52},{"sentences":[{"text":"I was connected, ma'am, but it says yeah.","start":1749.255,"end":1756.135,"sentiment":"neutral","sentiment_score":-0.0025673866039142013},{"text":"It is say giving the same.","start":1756.135,"end":1757.755,"sentiment":"neutral","sentiment_score":0.010117809909085432},{"text":"One second.","start":1757.92,"end":1758.66,"sentiment":"neutral","sentiment_score":0.012987500056624413},{"text":"Double click thing.","start":1758.8,"end":1759.68,"sentiment":"neutral","sentiment_score":0.025208271419008572},{"text":"One 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join.","start":1876.57,"end":1879.87,"sentiment":"neutral","sentiment_score":0.09814220443367958}],"sentiment":"neutral","sentiment_score":0.05290776235913789,"num_words":27,"start":1760.16,"end":1879.87},{"sentences":[{"text":"Verify user.","start":1893.1549,"end":1894.2949,"sentiment":"neutral","sentiment_score":0.07172271981835365},{"text":"Yeah.","start":1906.19,"end":1906.69,"sentiment":"neutral","sentiment_score":0.046004511415958405},{"text":"Oh, you can?","start":1916.575,"end":1917.215,"sentiment":"neutral","sentiment_score":0.05293019860982895},{"text":"Okay.","start":1917.215,"end":1917.715,"sentiment":"neutral","sentiment_score":0.04788769036531448},{"text":"Yes, madam.","start":2016.7,"end":2017.5199,"sentiment":"neutral","sentiment_score":0.08034277334809303}],"sentiment":"neutral","sentiment_score":0.061868198215961456,"num_words":9,"start":1893.1549,"end":2017.5199},{"sentences":[{"text":"That's correct.","start":2022.795,"end":2023.615,"sentiment":"neutral","sentiment_score":0.049267880618572235},{"text":"Just let me reconfirm.","start":2027.675,"end":2028.815,"sentiment":"neutral","sentiment_score":0.022619616240262985},{"text":"Right.","start":2029.275,"end":2029.775,"sentiment":"neutral","sentiment_score":0.0339164063334465},{"text":"1.","start":2029.835,"end":2030.655,"sentiment":"neutral","sentiment_score":0.011649122461676598},{"text":"94624.","start":2032.155,"end":2033.195,"sentiment":"neutral","sentiment_score":0.011697959154844284}],"sentiment":"neutral","sentiment_score":0.027364190460907087,"num_words":9,"start":2022.795,"end":2033.195},{"sentences":[{"text":"Yeah.","start":2033.195,"end":2033.355,"sentiment":"neutral","sentiment_score":0.02263314463198185},{"text":"That's the one.","start":2033.355,"end":2034.255,"sentiment":"neutral","sentiment_score":0.021212031443913777},{"text":"Okay.","start":2051.975,"end":2052.475,"sentiment":"neutral","sentiment_score":0.0643155574798584},{"text":"Do I do save and apply?","start":2068.79,"end":2070.25,"sentiment":"neutral","sentiment_score":0.06480768012503783},{"text":"Let me check.","start":2094.75,"end":2095.73,"sentiment":"neutral","sentiment_score":0.042502189675966896}],"sentiment":"neutral","sentiment_score":0.04763838901583638,"num_words":14,"start":2033.195,"end":2095.73},{"sentences":[{"text":"Yes.","start":2096.67,"end":2097.07,"sentiment":"neutral","sentiment_score":0.09207554161548616},{"text":"It is.","start":2097.07,"end":2106.37,"sentiment":"neutral","sentiment_score":0.05442948453128338},{"text":"Yeah.","start":2106.43,"end":2106.83,"sentiment":"neutral","sentiment_score":0.030006978660821915},{"text":"One second.","start":2106.83,"end":2107.65,"sentiment":"neutral","sentiment_score":0.01591484062373638},{"text":"Security.","start":2109.405,"end":2109.905,"sentiment":"neutral","sentiment_score":0.013494517654180528}],"sentiment":"neutral","sentiment_score":0.03946652689150402,"num_words":7,"start":2096.67,"end":2109.905},{"sentences":[{"text":"Okay.","start":2113.485,"end":2113.985,"sentiment":"neutral","sentiment_score":0.04063086211681366},{"text":"Okay.","start":2130.5798,"end":2130.82,"sentiment":"neutral","sentiment_score":0.12730740010738373},{"text":"Okay.","start":2130.82,"end":2131.32,"sentiment":"neutral","sentiment_score":0.17916104197502136},{"text":"Thank you.","start":2133.8599,"end":2134.76,"sentiment":"positive","sentiment_score":0.43841877579689026},{"text":"Yeah.","start":2140.0652,"end":2140.5652,"sentiment":"neutral","sentiment_score":0.09938497841358183}],"sentiment":"neutral","sentiment_score":0.22055363903443018,"num_words":6,"start":2113.485,"end":2140.5652},{"sentences":[{"text":"Yeah.","start":2152.52,"end":2152.84,"sentiment":"neutral","sentiment_score":0.11348675191402437},{"text":"Five g is also done, ma'am.","start":2152.84,"end":2154.46,"sentiment":"neutral","sentiment_score":0.12870175888140997},{"text":"Yeah.","start":2162.92,"end":2163.32,"sentiment":"neutral","sentiment_score":0.08672255277633667},{"text":"Okay.","start":2163.32,"end":2163.82,"sentiment":"neutral","sentiment_score":0.06371932476758957},{"text":"Yep.","start":2170.255,"end":2170.655,"sentiment":"neutral","sentiment_score":0.06337734311819077}],"sentiment":"neutral","sentiment_score":0.10995165258646011,"num_words":10,"start":2152.52,"end":2170.655},{"sentences":[{"text":"One second, ma'am.","start":2170.655,"end":2171.615,"sentiment":"neutral","sentiment_score":0.060835808515548706},{"text":"Now Yes.","start":2171.615,"end":2201.9348,"sentiment":"neutral","sentiment_score":0.11722247302532196},{"text":"The five g is is okay.","start":2201.9348,"end":2204.035,"sentiment":"neutral","sentiment_score":0.16097607215245566},{"text":"I could do that.","start":2206.095,"end":2207.295,"sentiment":"neutral","sentiment_score":0.19699949771165848},{"text":"And now I'll try two point five g two point four g.","start":2207.295,"end":2211.055,"sentiment":"neutral","sentiment_score":0.04880343470722437}],"sentiment":"neutral","sentiment_score":0.10209066710538334,"num_words":27,"start":2170.655,"end":2211.055},{"sentences":[{"text":"Sorry.","start":2211.055,"end":2211.48,"sentiment":"neutral","sentiment_score":-0.002170884981751442},{"text":"Security.","start":2226.045,"end":2226.525,"sentiment":"neutral","sentiment_score":0.034375883638858795},{"text":"Yeah.","start":2226.525,"end":2226.845,"sentiment":"neutral","sentiment_score":0.06285672634840012},{"text":"Add Security.","start":2226.845,"end":2227.585,"sentiment":"neutral","sentiment_score":0.04601037688553333},{"text":"Yes.","start":2228.2048,"end":2228.525,"sentiment":"neutral","sentiment_score":0.1137215942144394}],"sentiment":"neutral","sentiment_score":0.05013401216516892,"num_words":6,"start":2211.055,"end":2228.525},{"sentences":[{"text":"Even here, I could change it.","start":2228.525,"end":2230.2048,"sentiment":"neutral","sentiment_score":0.102369108547767},{"text":"Yes.","start":2230.2048,"end":2230.605,"sentiment":"neutral","sentiment_score":0.21509136259555817},{"text":"I could actually, it works, ma'am.","start":2230.605,"end":2233.005,"sentiment":"positive","sentiment_score":0.34657783309618634},{"text":"The new password works in both for 5G and 2.4G.","start":2233.005,"end":2237.505,"sentiment":"neutral","sentiment_score":0.22212976962327957},{"text":"G.","start":2243.82,"end":2243.98,"sentiment":"neutral","sentiment_score":-0.008422590792179108}],"sentiment":"neutral","sentiment_score":0.2134020049124956,"num_words":24,"start":2228.525,"end":2243.98},{"sentences":[{"text":"No.","start":2243.98,"end":2244.3,"sentiment":"neutral","sentiment_score":-0.10278616100549698},{"text":"No.","start":2244.3,"end":2244.54,"sentiment":"neutral","sentiment_score":-0.14037373661994934},{"text":"The only thing was this box, you know, I will try to change it.","start":2244.54,"end":2247.9001,"sentiment":"neutral","sentiment_score":-0.17281634360551834},{"text":"I'll see if I can move it to the other point.","start":2247.9001,"end":2250.8801,"sentiment":"neutral","sentiment_score":-0.10583094507455826},{"text":"If not, I will I will have to see how to figure it out, you know, because current location is very inconvenient.","start":2251.365,"end":2256.905,"sentiment":"neutral","sentiment_score":-0.18331594595854933}],"sentiment":"neutral","sentiment_score":-0.1604016309185904,"num_words":49,"start":2243.98,"end":2256.905},{"sentences":[{"text":"But let me see if I can change it or not.","start":2257.285,"end":2259.945,"sentiment":"neutral","sentiment_score":-0.19151929156346756},{"text":"Ma'am, yeah, if I if I need help, I will call you.","start":2260.165,"end":2262.885,"sentiment":"neutral","sentiment_score":0.02044051163829863},{"text":"Yeah.","start":2262.885,"end":2263.23,"sentiment":"neutral","sentiment_score":0.011061187833547592},{"text":"Okay.","start":2279.885,"end":2280.205,"sentiment":"neutral","sentiment_score":-0.007057256065309048},{"text":"Okay.","start":2280.205,"end":2280.685,"sentiment":"neutral","sentiment_score":-0.01346803456544876}],"sentiment":"neutral","sentiment_score":-0.07195731424368344,"num_words":26,"start":2257.285,"end":2280.685},{"sentences":[{"text":"So yeah.","start":2280.685,"end":2281.4849,"sentiment":"neutral","sentiment_score":-0.026886765845119953},{"text":"So that is a condition that it has to be connected to the white box.","start":2281.4849,"end":2285.665,"sentiment":"neutral","sentiment_score":-0.07075163970390956},{"text":"Oh, now it is.","start":2289.085,"end":2289.9648,"sentiment":"neutral","sentiment_score":0.016641605645418167},{"text":"How it is now?","start":2289.9648,"end":2290.925,"sentiment":"neutral","sentiment_score":0.015102097764611244},{"text":"Okay.","start":2290.925,"end":2291.2449,"sentiment":"neutral","sentiment_score":0.043907519429922104}],"sentiment":"neutral","sentiment_score":-0.0363140690068786,"num_words":26,"start":2280.685,"end":2291.2449},{"sentences":[{"text":"Okay.","start":2291.2449,"end":2291.7449,"sentiment":"neutral","sentiment_score":0.048001110553741455},{"text":"Okay, ma'am.","start":2291.805,"end":2292.705,"sentiment":"neutral","sentiment_score":0.10688816010951996},{"text":"Okay.","start":2292.765,"end":2293.265,"sentiment":"neutral","sentiment_score":0.10703405737876892},{"text":"Yeah.","start":2299.28,"end":2299.5999,"sentiment":"neutral","sentiment_score":0.13346730172634125},{"text":"I'll do that, ma'am.","start":2299.5999,"end":2300.5598,"sentiment":"neutral","sentiment_score":0.21338319033384323}],"sentiment":"neutral","sentiment_score":0.15064572791258493,"num_words":9,"start":2291.2449,"end":2300.5598},{"sentences":[{"text":"Certainly.","start":2300.5598,"end":2301.0598,"sentiment":"neutral","sentiment_score":0.2304357588291168},{"text":"Thank you so much for your help.","start":2301.1199,"end":2302.72,"sentiment":"positive","sentiment_score":0.7495471068790981},{"text":"Thanks a lot.","start":2302.72,"end":2303.6199,"sentiment":"positive","sentiment_score":0.7399198810259501},{"text":"Thank you.","start":2304.64,"end":2305.28,"sentiment":"positive","sentiment_score":0.7115072011947632},{"text":"Bye bye.","start":2305.28,"end":2305.92,"sentiment":"positive","sentiment_score":0.5053046941757202}],"sentiment":"positive","sentiment_score":0.6753765960534414,"num_words":15,"start":2300.5598,"end":2305.92},{"sentences":[{"text":"Bye bye.","start":2305.92,"end":2306.5598,"sentiment":"neutral","sentiment_score":0.222801074385643},{"text":"You too.","start":2306.5598,"end":2307.04,"sentiment":"neutral","sentiment_score":0.2934666723012924},{"text":"Bye bye.","start":2307.04,"end":2307.7,"sentiment":"neutral","sentiment_score":0.021257519721984863}],"sentiment":"neutral","sentiment_score":0.17917508880297342,"num_words":6,"start":2305.92,"end":2307.7}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Sorry.\n\nI missed your call a little ago. Yeah.\n\nChannel 1: Yeah. Hi. Hello. Hi, ma'am. How are you doing?\n\nThank you for calling back. My name is Krishna.\n\nChannel 0: Okay. Hello, Krishna? Mhmm.\n\nChannel 1: Hi. Ma'am, thanks a lot. I could I could connect to the to the to the Internet Wi Fi now, and I could I use the Wi Fi key, you know, which is mentioned at the back of the\n\nChannel 0: You're out\n\nChannel 1: router.\n\nChannel 0: there. Mhmm.\n\nChannel 1: Yeah. And then I was able to connect to that five g, you know. So thanks a lot for your help. I think it is sorted out now. Now I have only two two more questions, ma'am.\n\nOne is the physical location of this router. You remember yesterday, we connected this to that white box, which is inside this wall mounted, you know, area.\n\nChannel 0: Mhmm.\n\nChannel 1: My question is, can I remove it from there and put it close to the television where there is similar, you know, how yellow cable can be connected, or how is it?\n\nChannel 0: Actually, the yellow cable should be connected. So it's up to you if the yellow cable can reach the side of your TV. You cannot put it there, but the make sure the yellow cable is connected to the white box still.\n\nChannel 1: It should be connected to the white\n\nChannel 0: Mhmm.\n\nChannel 1: box, is it?\n\nChannel 0: Yeah. Like, how is it now? Like, how is it connected now? Mhmm.\n\nChannel 1: Okay. Okay. Okay. Because I thought there is a there is another socket, like, you know, which is close to the television. I thought I could keep this modem because there is no place there to keep this modem.\n\nYou know, it is\n\nChannel 0: Yeah. I understand\n\nChannel 1: and how\n\nChannel 0: that\n\nChannel 1: and that\n\nChannel 0: they're\n\nChannel 1: box also. Yeah, the router box also that box, you know, where this electric\n\nChannel 0: out.\n\nChannel 1: all points are there, that is also kept open because of the wire and all, you know, which is there. So but you say you I have to do it like this.\n\nChannel 0: Yeah. But it's better if you have, like, a small table where you can put the router instead instead yeah.\n\nChannel 1: Yeah. Yeah. Yeah. And that\n\nChannel 0: As\n\nChannel 1: box\n\nChannel 0: long\n\nChannel 1: also\n\nChannel 0: as\n\nChannel 1: there.\n\nChannel 0: yeah.\n\nChannel 1: Yeah. Sorry.\n\nChannel 0: Yeah.\n\nChannel 1: Please.\n\nChannel 0: As long as it can reach the white box, which is mounted on the wall.\n\nChannel 1: Mhmm. So that means if that white box if I remove the yellow cable from the white box, then there it'll stop working. Is\n\nChannel 0: Yeah. Is it it is.\n\nChannel 1: it?\n\nChannel 0: It\n\nChannel 1: It'll\n\nChannel 0: goes\n\nChannel 1: stop.\n\nChannel 0: stop right there. Mhmm.\n\nChannel 1: Oh, okay. Okay. And and and if I if I again reconnect, it will start again, is it? Or is it again we have to do the same procedure which we did yesterday?\n\nChannel 0: Yeah. Yeah. It should reconnect right away. You just need the Wi\n\nChannel 1: Okay.\n\nChannel 0: Fi password.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Is it\n\nChannel 1: Okay.\n\nChannel 0: no no need for you to, like, log in to the router's interface like what we did yesterday.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay, ma'am. I will try\n\nChannel 0: But\n\nChannel 1: if I can\n\nChannel 0: mhmm.\n\nChannel 1: yeah. Sorry.\n\nChannel 0: Yeah. But if ever there's a technical issue in the future, yeah, which is per we are preventing, yeah, we can, like, log it to the router's interface to troubleshoot ever.\n\nChannel 1: Right. Right. No. Yeah. Certainly.\n\nCertainly. Thanks for that.\n\nChannel 0: Mhmm.\n\nChannel 1: You know, because I that location is very inconvenient. I did it temporarily because we have a metal door there, which I have to open and all the electric points are there, and that\n\nChannel 0: Mhmm.\n\nChannel 1: white\n\nChannel 0: And\n\nChannel 1: box\n\nChannel 0: that's\n\nChannel 1: is also inside there. So I cannot keep that door open, you know. I mean and there is no place also for the wire. So it looks very ugly. It looks very ugly and also it's at the main entrance, you know.\n\nSo I will see if I can change that because\n\nChannel 0: Mhmm.\n\nChannel 1: there is another point here, you know, which is for the Internet, which is close\n\nChannel 0: Mhmm.\n\nChannel 1: to the sofa and all that. So let I don't know if there is an\n\nChannel 0: Yeah.\n\nChannel 1: internal wire which comes right up to here. Then if it is, then\n\nChannel 0: Yeah.\n\nChannel 1: it can help me, you know, with this connection.\n\nChannel 0: That's okay. As long as, yeah, that's the router is connected to the white box.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Let me check that. And the\n\nChannel 0: Mhmm.\n\nChannel 1: second question, ma'am, I have is regarding this password. How do I change this password? Because this password of the Wi Fi key, which is mentioned underneath the router, I cannot remember this. You know, I would like to change it. So how do I change this password?\n\nChannel 0: You can change it as well as the router's interface on where we did log in admin\n\nChannel 1: Okay.\n\nChannel 0: and password is Admin123At. Then there\n\nChannel 1: Yes.\n\nChannel 0: you'll see a settings where it says Wi Fi key. Then you can change that one anytime.\n\nChannel 1: Mhmm. Ah, okay. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: So the current password, ma'am, is the username is admin, all small, and password is Admin123At. No?\n\nChannel 0: Yeah. The one that I sent you the last one I sent you.\n\nChannel 1: For the last one. Okay. So I have\n\nChannel 0: Yeah.\n\nChannel 1: to log in with that one.\n\nChannel 0: Mhmm. Then you'll see there, like, Wi Fi settings,\n\nChannel 1: Okay. Okay.\n\nChannel 0: then Wi Fi key password, then just change that one if you\n\nChannel 1: Oh.\n\nChannel 0: change the Wi Fi password. Just please do not, like, change the username and password, which is the p p p o e. Yeah. Because\n\nChannel 1: Mhmm.\n\nChannel 0: mhmm. Mhmm.\n\nChannel 1: I I'm just wondering, can we do it together? Because I don't want to do something wrong, you know. So do\n\nChannel 0: Okay.\n\nChannel 1: you have do you have two minutes, ma'am? I'll start my computer once again.\n\nChannel 0: Mhmm. Okay. Sure.\n\nChannel 1: One second. I'm starting it.\n\nChannel 0: Mhmm.\n\nChannel 1: First, I should go to that IP address now, which will which was mentioned behind the router.\n\nChannel 0: Yes. That's correct.\n\nChannel 1: Yeah. Now I got the username and password. Yeah, ma'am. I could I could reach the first this this login. I could manage to do that.\n\nSo\n\nChannel 0: Mhmm.\n\nChannel 1: where do I go now? Do I go to settings again? Or\n\nChannel 0: Is there a wireless or Wi Fi setting?\n\nChannel 1: There is a wizard. There's a settings. There's a settings. And then then there is\n\nChannel 0: Once you click the settings, is there a change the Wi Fi password or find password?\n\nChannel 1: There is a home. Internet active clients. Amazon. Settings. Features.\n\nManagement. System log. In system settings, it says old password, new password for account. In under management tab, you know, there is a management tab. And in management, the third one is system settings.\n\nThis page is used to modify account and password. There's an account tab and there is a system tab. There are two different tabs.\n\nChannel 0: Sorry. There's a system in.\n\nChannel 1: And an account tab.\n\nChannel 0: Is there a Wi Fi settings?\n\nChannel 1: There is no Wi Fi settings.\n\nChannel 0: How about a network?\n\nChannel 1: There is there is home. Then there is wizard. In wizard, there is WAN setup. You told me not to change this, this PPPOE. That I should\n\nChannel 0: Yeah.\n\nChannel 1: not change.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Then there is settings.\n\nChannel 0: Mhmm.\n\nChannel 1: In settings, again, it's the same PPPoE, so I don't change this. Then there is then there is Wi Fi, five gigahertz.\n\nChannel 0: Mhmm. Yeah. That one, Is there, like, a password?\n\nChannel 1: No. There is basic security, band steering, ACL, site services, WPS, band mode. No. There is no password mentioned there. There is Wi Fi 2.4 gigahertz.\n\nAlso,\n\nChannel 0: Mhmm.\n\nChannel 1: there is no password. There is features. There is nothing here. Only under management. Wait a minute.\n\nManagement. Sorry. Features. No. Settings.\n\nNo. Wizard. No. Under management, there is system settings. And then there it tells me old password is blank and new password is blank and confirm password is blank.\n\nChannel 0: Because I'm thinking that might be the password for the router's interface, not the Wi Fi password. But,\n\nChannel 1: Uh-huh. Okay.\n\nChannel 0: yeah, let me try to change it. Let's see if that's the one. Can you try to put in the admin, which is the password at the back of your router?\n\nChannel 1: Where\n\nChannel 0: Then\n\nChannel 1: should I\n\nChannel 0: let's\n\nChannel 1: put\n\nChannel 0: see.\n\nChannel 1: it in in the old password?\n\nChannel 0: For on the old password, try to put in the password of your Wi Fi right\n\nChannel 1: That is that one\n\nChannel 0: now.\n\nChannel 1: second. That is the\n\nChannel 0: The Wi Fi key.\n\nChannel 1: Wi Fi key. Yeah. Wi Fi\n\nChannel 0: Mhmm.\n\nChannel 1: key.\n\nChannel 0: Then\n\nChannel 1: One second.\n\nChannel 0: if it doesn't work, I think that's the router's interface.\n\nChannel 1: I see MIZed94624. IQM12. No. It is not the one. It says your old password is wrong.\n\nChannel 0: Okay. So that means that the that is the router's interface password, not the Wi Fi.\n\nChannel 1: Right.\n\nChannel 0: Yeah. Can you walk me through again the web page? How about an\n\nChannel 1: Yes.\n\nChannel 0: in hang on. How about a wireless settings? There's no wireless? Or advanced\n\nChannel 1: No. There is no advanced settings.\n\nChannel 0: settings?\n\nChannel 1: There is something called time. Wait a minute. In home, let's go to home. Home. Home, there is nothing.\n\nAnd there is wizard.\n\nChannel 0: Mhmm.\n\nChannel 1: In wizard, there is WAN setup, LAN setup. Nothing is there.\n\nChannel 0: Okay. Can we do, like, a TeamViewer? Do you know what the TeamViewer is?\n\nChannel 1: Settings. TeamViewer. Yeah.\n\nChannel 0: Yeah. Do you already have that one on your laptop\n\nChannel 1: Team yeah. Team TeamViewer 14. I have one app.\n\nChannel 0: installed? Mhmm. Do you want me to is it okay if you share me the username and password so that I'm the one who can control the laptop remotely and check?\n\nChannel 1: Yes. Yes. You need the user ID and password?\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Yeah. User ID is 673\n\nChannel 0: Six seven three.\n\nChannel 1: 756\n\nChannel 0: Mhmm. 7756\n\nChannel 1: seven six eight,\n\nChannel 0: 768.\n\nChannel 1: and the password is SmallLetterJ.\n\nChannel 0: Okay. Hang on. Let me try to connect first. Can I have again the user's ID?\n\nChannel 1: 673\n\nChannel 0: Six seven three, mhmm,\n\nChannel 1: 756768.\n\nChannel 0: seven five six 768. Thank you. Hang on. It says here that the version of the date you need to update your TeamViewer because it's not allowing me to control it since the version is out of date already.\n\nChannel 1: Is it?\n\nChannel 0: Yeah.\n\nChannel 1: A new version is available. Okay.\n\nChannel 0: Mhmm. It says\n\nChannel 1: New\n\nChannel 0: here\n\nChannel 1: version.\n\nChannel 0: the remote TeamViewer is running an old version, which is out of date.\n\nChannel 1: Let's see. I'm downloading it now.\n\nChannel 0: Okay.\n\nChannel 1: It's installing. Yeah. Now I've got the new version. Can I give you the new ID, ma'am?\n\nChannel 0: Okay. Sure.\n\nChannel 1: 673\n\nChannel 0: Six seven three.\n\nChannel 1: 756.\n\nChannel 0: Okay. 768.\n\nChannel 1: Yeah. That's correct.\n\nChannel 0: Okay. It's the same one. Hang on. Can you try to refresh your TeamViewer again? Let's have a new username ID.\n\nMhmm.\n\nChannel 1: It's giving the same ID, ma'am. Six seven three seven five six seven six eight. And it's not the old version now. It's it says yeah. Because earlier, there was a small button to download the latest version.\n\nNow I have no more that button.\n\nChannel 0: Okay. Because it's still showing here that the older version of TeamViewer detected. Have you tried to exit the tab and reopen it again?\n\nChannel 1: Yeah. That's what I just now did. Let me do it once more. Exit\n\nChannel 0: Okay.\n\nChannel 1: team here. Or can we do the other way where can I send you an invitation?\n\nChannel 0: Okay. Sure.\n\nChannel 1: Allow remote control. Insert partner ID. Do you have a partner ID, ma'am?\n\nChannel 0: Let me just check.\n\nChannel 1: It gives me an option. If you have a partner ID, I can put that partner ID and then press connect, so then it will connect. And, likewise, I also have a partner ID.\n\nChannel 0: Okay. Hang on. I'll just send it to you via email.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. Yeah. There you go.\n\nChannel 1: Okay. Let me refresh. Not arrived, ma'am, so far. Partner ID.\n\nChannel 0: Sorry. Have you received the my message?\n\nChannel 1: Not yet.\n\nChannel 0: Okay.\n\nChannel 1: Should not take so long normally.\n\nChannel 0: I'm going to send you via I'm going to send it also via SMS.\n\nChannel 1: Oh,\n\nChannel 0: Let's\n\nChannel 1: okay.\n\nChannel 0: see. Mhmm. To this number. There you go.\n\nChannel 1: Yeah. I got it.\n\nChannel 0: Okay.\n\nChannel 1: So that's 553. Yeah. I'm getting the same version message, older version of TeamViewer. I don't know why I updated it. Set all cookies.\n\nThis TeamViewer, could we do a Google Meet, for example, or you cannot or you can guide me like that? Is it possible? Because this team viewer seems to be, I updated it, but it gives me the same message as you are getting that it's not the latest version or something like this.\n\nChannel 0: Mhmm. Okay. Hang on. Let me check on my end. Let's try to I'm going to send you a link, then just click that link.\n\nChannel 1: By email? Or how will you send it, ma'am?\n\nChannel 0: Via SMS or you want it via email.\n\nChannel 1: Yeah. Because SMS, of course, will be on my phone. Let's make it on the computer now so you can have a look also\n\nChannel 0: Okay.\n\nChannel 1: how do we change the password. If you can send by email, it'll be easier.\n\nChannel 0: Okay. Hang on. Let me just confirm the email address. It's ntilani@gmail.com.\n\nChannel 1: Yes. Yeah. That's correct, ma'am.\n\nChannel 0: N t lani. Okay.\n\nChannel 1: K. That's correct.\n\nChannel 0: There you go. Then once received, kindly click the link.\n\nChannel 1: Yeah. Yeah. I got it. Quick support. This one.\n\nNo. Not me. Yes.\n\nChannel 0: Are you able to join the link?\n\nChannel 1: I was connected, ma'am, but it says\n\nChannel 0: Same one. Same thing.\n\nChannel 1: yeah. It is say giving the same. One second. Double click thing. One second.\n\nSomething is happening. Downloading something. One second.\n\nChannel 0: Okay.\n\nChannel 1: It says waiting for the user to start the session. Once the session is started, you'll be able to join.\n\nChannel 0: Okay.\n\nChannel 1: Verify\n\nChannel 0: Now\n\nChannel 1: user.\n\nChannel 0: But on my end, it's saying waiting for the participant. You'll be able to access their device once the participant joins the session. There you\n\nChannel 1: Yeah.\n\nChannel 0: go. And let me check. Okay. I can see your screen now.\n\nChannel 1: Oh, you can? Okay.\n\nChannel 0: Yeah. Okay. Let me just check your router's interface. Hang on. Hello?\n\nChannel 1: Yes, madam.\n\nChannel 0: Yes. I think this is the Wi Fi password. Does it\n\nChannel 1: That's\n\nChannel 0: Match\n\nChannel 1: correct.\n\nChannel 0: what's on your router? Is it the same one?\n\nChannel 1: Just let me reconfirm.\n\nChannel 0: Yes, ma'am.\n\nChannel 1: Right. 1.\n\nChannel 0: Nine 4624. Yeah.\n\nChannel 1: 94624.\n\nChannel 0: I think the system\n\nChannel 1: Yeah. That's the one.\n\nChannel 0: mhmm. Yeah. So, yeah, finally changed this one. So this is for the Airtel 2.4 g, then let's just do the same one with the five g.\n\nChannel 1: Okay. Do I do save and apply?\n\nChannel 0: Yes. Is it saved?\n\nChannel 1: Let me check. Yes. It\n\nChannel 0: Okay. And then now let's do it as well on the five g security.\n\nChannel 1: is. Yeah. One second. Security. Okay.\n\nChannel 0: Okay. I'm going to end the session now then but I'll wait for you until we finish it.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Mhmm. Let me know once the five g is also done.\n\nChannel 1: Yeah. Yeah. Five g is also done, ma'am.\n\nChannel 0: Okay. Can we try to disconnect now with the Wi Fi then? Then let's enter the new one.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Mhmm. For the both network, which is the two point four and five g.\n\nChannel 1: Yep. One second, ma'am. Now Yes. The five g is is okay. I could do that.\n\nAnd now I'll try two point five g two point four g. Sorry.\n\nChannel 0: Yes. Okay. So if in the future you want to change again the password, yeah, that's where you're gonna change it.\n\nChannel 1: Security. Yeah. Add Security.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Yes.\n\nChannel 0: Security.\n\nChannel 1: Even here, I could change it. Yes. I could actually, it works, ma'am.\n\nChannel 0: Mhmm.\n\nChannel 1: The new password works in both for 5G and 2.4G.\n\nChannel 0: Okay. Great. So do you have any more questions or need assistance?\n\nChannel 1: G. No. No. The only thing was this box, you know, I will try to change it. I'll see if I can move it to the other point.\n\nIf not,\n\nChannel 0: Mhmm.\n\nChannel 1: I\n\nChannel 0: Yeah.\n\nChannel 1: will I will have to see how to figure it out, you know, because current\n\nChannel 0: Yep.\n\nChannel 1: location\n\nChannel 0: Mhmm.\n\nChannel 1: is very inconvenient. But let me see if I can change it or not.\n\nChannel 0: Yes.\n\nChannel 1: Ma'am,\n\nChannel 0: Mhmm.\n\nChannel 1: yeah,\n\nChannel 0: Just\n\nChannel 1: if I if I need help, I will call you. Yeah.\n\nChannel 0: mhmm. Just make sure if you arrange or, yeah, arrange the router and the cables, just make sure that the router is connected to the white box still because you might lose the connection if you rearrange it.\n\nChannel 1: Okay. Okay. So\n\nChannel 0: Mhmm.\n\nChannel 1: yeah. So that is a condition that it has to be connected to the white box.\n\nChannel 0: Yeah. Like, on how it is now.\n\nChannel 1: Oh, now it is. How it is now?\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay, ma'am.\n\nChannel 0: Okay.\n\nChannel 1: Okay.\n\nChannel 0: If you run into any issues or have more questions, feel free to give us a call at a\n\nChannel 1: Yeah. I'll do\n\nChannel 0: time.\n\nChannel 1: that, ma'am. Certainly.\n\nChannel 0: Mhmm.\n\nChannel 1: Thank\n\nChannel 0: Okay.\n\nChannel 1: you so much for your help. Thanks a\n\nChannel 0: Yeah.\n\nChannel 1: lot.\n\nChannel 0: You're welcome.\n\nChannel 1: Thank\n\nChannel 0: Bye.\n\nChannel 1: you.\n\nChannel 0: Have a\n\nChannel 1: Bye\n\nChannel 0: great\n\nChannel 1: bye.\n\nChannel 0: day.\n\nChannel 1: Bye bye. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":0.03154484182596207}],"sentiment":"neutral","sentiment_score":0.03154484182596207,"channel":1,"num_words":1,"start":1.04,"end":1.54},{"sentences":[{"text":"Yes.","start":2.48,"end":2.72,"sentiment":"neutral","sentiment_score":0.11932337284088136},{"text":"Hello.","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":0.16435182094573977},{"text":"Good afternoon.","start":3.76,"end":4.48,"sentiment":"positive","sentiment_score":0.3952954262495041},{"text":"This is Maureen from Airtel tech support.","start":4.48,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.23915926047733851},{"text":"Sorry.","start":7.3599997,"end":7.68,"sentiment":"neutral","sentiment_score":-0.12268172949552536}],"sentiment":"neutral","sentiment_score":0.2188082616776228,"channel":0,"num_words":12,"start":2.48,"end":7.68},{"sentences":[{"text":"I missed your call a little ago.","start":7.68,"end":9.12,"sentiment":"neutral","sentiment_score":-0.23437305220535823},{"text":"Yeah.","start":9.12,"end":9.62,"sentiment":"neutral","sentiment_score":0.030079059302806858}],"sentiment":"neutral","sentiment_score":-0.2013165382668376,"channel":0,"num_words":8,"start":7.68,"end":9.62},{"sentences":[{"text":"Yeah.","start":9.84,"end":10.24,"sentiment":"neutral","sentiment_score":0.05694030225276947},{"text":"Hi.","start":10.24,"end":10.559999,"sentiment":"neutral","sentiment_score":0.13053257763385773},{"text":"Hello.","start":10.559999,"end":11.059999,"sentiment":"neutral","sentiment_score":0.15216249227523804},{"text":"Hi, ma'am.","start":11.2,"end":11.679999,"sentiment":"neutral","sentiment_score":0.33250582218170166},{"text":"How are you doing?","start":11.679999,"end":12.4,"sentiment":"positive","sentiment_score":0.3957953304052353}],"sentiment":"neutral","sentiment_score":0.28753648201624554,"channel":1,"num_words":9,"start":9.84,"end":12.4},{"sentences":[{"text":"Thank you for calling back.","start":12.4,"end":13.86,"sentiment":"positive","sentiment_score":0.5616808772087097},{"text":"My name is Krishna.","start":14.08,"end":15.219999,"sentiment":"neutral","sentiment_score":0.3030596300959587}],"sentiment":"positive","sentiment_score":0.4467381007141537,"channel":1,"num_words":9,"start":12.4,"end":15.219999},{"sentences":[{"text":"Okay.","start":16.325,"end":16.725,"sentiment":"neutral","sentiment_score":0.13404616713523865},{"text":"Hello, Krishna?","start":16.725,"end":17.705,"sentiment":"neutral","sentiment_score":0.08978192508220673},{"text":"Mhmm.","start":17.925,"end":18.425,"sentiment":"neutral","sentiment_score":0.07264647632837296}],"sentiment":"neutral","sentiment_score":0.09656412340700626,"channel":0,"num_words":4,"start":16.325,"end":18.425},{"sentences":[{"text":"Hi.","start":18.654999,"end":19.135,"sentiment":"neutral","sentiment_score":0.19376036524772644},{"text":"Ma'am, thanks a lot.","start":19.135,"end":20.095,"sentiment":"positive","sentiment_score":0.6021993607282639},{"text":"I could I could connect to the to the to the Internet Wi Fi now, and I could I use the Wi Fi key, you know, which is mentioned at the back of the","start":20.095,"end":31.235,"sentiment":"neutral","sentiment_score":0.17310621961951256}],"sentiment":"neutral","sentiment_score":0.21764536603138998,"channel":1,"num_words":39,"start":18.654999,"end":31.235},{"sentences":[{"text":"You're out","start":32.170002,"end":32.49,"sentiment":"neutral","sentiment_score":0.10821408778429031}],"sentiment":"neutral","sentiment_score":0.10821408778429031,"channel":0,"num_words":2,"start":32.170002,"end":32.49},{"sentences":[{"text":"router.","start":32.46,"end":32.96,"sentiment":"neutral","sentiment_score":0.10142563283443452}],"sentiment":"neutral","sentiment_score":0.10142563283443452,"channel":1,"num_words":1,"start":32.46,"end":32.96},{"sentences":[{"text":"there.","start":32.49,"end":32.89,"sentiment":"neutral","sentiment_score":0.06357726454734802},{"text":"Mhmm.","start":32.89,"end":33.39,"sentiment":"neutral","sentiment_score":0.0878823921084404}],"sentiment":"neutral","sentiment_score":0.07572982832789421,"channel":0,"num_words":2,"start":32.49,"end":33.39},{"sentences":[{"text":"Yeah.","start":33.34,"end":33.82,"sentiment":"neutral","sentiment_score":0.1634589433670044},{"text":"And then I was able to connect to that five g, you know.","start":33.82,"end":37.02,"sentiment":"neutral","sentiment_score":0.25095184720479524},{"text":"So thanks a lot for your help.","start":37.02,"end":38.78,"sentiment":"positive","sentiment_score":0.6921170226165226},{"text":"I think it is sorted out now.","start":38.78,"end":40.64,"sentiment":"positive","sentiment_score":0.4583409641470228},{"text":"Now I have only two two more questions, ma'am.","start":40.94,"end":43.82,"sentiment":"neutral","sentiment_score":0.015775712413920298}],"sentiment":"neutral","sentiment_score":0.31408162908376874,"channel":1,"num_words":37,"start":33.34,"end":43.82},{"sentences":[{"text":"One is the physical location of this router.","start":43.82,"end":46.8,"sentiment":"neutral","sentiment_score":-0.023770114639773965},{"text":"You remember yesterday, we connected this to that white box, which is inside this wall mounted, you know, area.","start":47.265003,"end":55.845,"sentiment":"neutral","sentiment_score":-0.0004442981199214334}],"sentiment":"neutral","sentiment_score":-0.007355651162840702,"channel":1,"num_words":27,"start":43.82,"end":55.845},{"sentences":[{"text":"Mhmm.","start":56.95,"end":57.45,"sentiment":"neutral","sentiment_score":-0.008321527391672134}],"sentiment":"neutral","sentiment_score":-0.008321527391672134,"channel":0,"num_words":1,"start":56.95,"end":57.45},{"sentences":[{"text":"My question is, can I remove it from there and put it close to the television where there is similar, you know, how yellow cable can be connected, or how is it?","start":57.025,"end":66.14,"sentiment":"neutral","sentiment_score":-0.04321074276231229}],"sentiment":"neutral","sentiment_score":-0.04321074276231229,"channel":1,"num_words":32,"start":57.025,"end":66.14},{"sentences":[{"text":"Actually, the yellow cable should be 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also.","start":112.575,"end":113.475,"sentiment":"neutral","sentiment_score":-0.07068242691457272},{"text":"Yeah, the router box also that box, you know, where this electric","start":113.740005,"end":116.94,"sentiment":"neutral","sentiment_score":-0.03957765083760023}],"sentiment":"neutral","sentiment_score":-0.04402119027716773,"channel":1,"num_words":14,"start":112.575,"end":116.94},{"sentences":[{"text":"out.","start":116.590004,"end":117.090004,"sentiment":"neutral","sentiment_score":-0.035669390112161636}],"sentiment":"neutral","sentiment_score":-0.035669390112161636,"channel":0,"num_words":1,"start":116.590004,"end":117.090004},{"sentences":[{"text":"all points are there, that is also kept open because of the wire and all, you know, which is there.","start":116.94,"end":122.48,"sentiment":"neutral","sentiment_score":-0.04953824654221535},{"text":"So but you say you I have to do it like 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version, which is out of date.","start":1103.62,"end":1108.6799,"sentiment":"neutral","sentiment_score":-0.3149920449807094}],"sentiment":"neutral","sentiment_score":-0.3149920449807094,"channel":0,"num_words":13,"start":1103.62,"end":1108.6799},{"sentences":[{"text":"Let's see.","start":1118.345,"end":1118.825,"sentiment":"neutral","sentiment_score":-0.054413795471191406},{"text":"I'm downloading it now.","start":1118.825,"end":1120.365,"sentiment":"neutral","sentiment_score":-0.004384089261293411}],"sentiment":"neutral","sentiment_score":-0.021060657997926075,"channel":1,"num_words":6,"start":1118.345,"end":1120.365},{"sentences":[{"text":"Okay.","start":1123.1,"end":1123.6,"sentiment":"neutral","sentiment_score":0.019345279783010483}],"sentiment":"neutral","sentiment_score":0.019345279783010483,"channel":0,"num_words":1,"start":1123.1,"end":1123.6},{"sentences":[{"text":"It's 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three.","start":1184.04,"end":1185.26,"sentiment":"neutral","sentiment_score":0.006961239191393058}],"sentiment":"neutral","sentiment_score":0.006961239191393058,"channel":0,"num_words":3,"start":1184.04,"end":1185.26},{"sentences":[{"text":"756.","start":1186.065,"end":1187.2849,"sentiment":"neutral","sentiment_score":0.006665746681392193}],"sentiment":"neutral","sentiment_score":0.006665746681392193,"channel":1,"num_words":1,"start":1186.065,"end":1187.2849},{"sentences":[{"text":"Okay.","start":1188.28,"end":1188.78,"sentiment":"neutral","sentiment_score":0.01350131444633007},{"text":"768.","start":1188.84,"end":1189.955,"sentiment":"neutral","sentiment_score":0.012898496352136137}],"sentiment":"neutral","sentiment_score":0.013199905399233103,"channel":0,"num_words":2,"start":1188.28,"end":1189.955},{"sentences":[{"text":"Yeah.","start":1190.46,"end":1190.62,"sentiment":"neutral","sentiment_score":0.042859114706516266},{"text":"That's correct.","start":1190.62,"end":1191.44,"sentiment":"neutral","sentiment_score":0.07141242176294327}],"sentiment":"neutral","sentiment_score":0.06189465274413427,"channel":1,"num_words":3,"start":1190.46,"end":1191.44},{"sentences":[{"text":"Okay.","start":1191.7749,"end":1192.015,"sentiment":"neutral","sentiment_score":0.030498210340738297},{"text":"It's the same one.","start":1192.015,"end":1193.0549,"sentiment":"neutral","sentiment_score":0.010409997776150703},{"text":"Hang on.","start":1193.0549,"end":1193.7949,"sentiment":"neutral","sentiment_score":-0.014977005310356617},{"text":"Can you try to refresh your TeamViewer again?","start":1232.4,"end":1235.2201,"sentiment":"neutral","sentiment_score":-0.013742033625021577},{"text":"Let's have a new username 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yeah.","start":1261.725,"end":1265.105,"sentiment":"neutral","sentiment_score":-0.10937589220702648},{"text":"Because earlier, there was a small button to download the latest version.","start":1267.005,"end":1270.9451,"sentiment":"neutral","sentiment_score":-0.1801233763496081}],"sentiment":"neutral","sentiment_score":-0.10837379887111877,"channel":1,"num_words":38,"start":1252.33,"end":1270.9451},{"sentences":[{"text":"Now I have no more that button.","start":1271.085,"end":1273.76,"sentiment":"neutral","sentiment_score":-0.2734841768230711}],"sentiment":"neutral","sentiment_score":-0.2734841768230711,"channel":1,"num_words":7,"start":1271.085,"end":1273.76},{"sentences":[{"text":"Okay.","start":1279.995,"end":1280.495,"sentiment":"neutral","sentiment_score":-0.10352371633052826},{"text":"Because it's still showing here that the older version of TeamViewer detected.","start":1280.7151,"end":1284.8151,"sentiment":"neutral","sentiment_score":-0.19593103229999542},{"text":"Have you tried to exit the tab and reopen it again?","start":1286.395,"end":1290.45,"sentiment":"neutral","sentiment_score":-0.1135488748550415}],"sentiment":"neutral","sentiment_score":-0.15432223863899708,"channel":0,"num_words":24,"start":1279.995,"end":1290.45},{"sentences":[{"text":"Yeah.","start":1291.355,"end":1291.595,"sentiment":"neutral","sentiment_score":-0.052778515964746475},{"text":"That's what I just now did.","start":1291.595,"end":1292.875,"sentiment":"neutral","sentiment_score":-0.06631683185696602},{"text":"Let me do it once more.","start":1292.875,"end":1294.335,"sentiment":"neutral","sentiment_score":-0.013679417471090952},{"text":"Exit","start":1295.0349,"end":1295.515,"sentiment":"neutral","sentiment_score":-0.010460374876856804}],"sentiment":"neutral","sentiment_score":-0.03880117048642465,"channel":1,"num_words":14,"start":1291.355,"end":1295.515},{"sentences":[{"text":"Okay.","start":1295.33,"end":1295.83,"sentiment":"neutral","sentiment_score":0.003607945516705513}],"sentiment":"neutral","sentiment_score":0.003607945516705513,"channel":0,"num_words":1,"start":1295.33,"end":1295.83},{"sentences":[{"text":"team here.","start":1295.515,"end":1296.4149,"sentiment":"neutral","sentiment_score":0.012394304387271404},{"text":"Or can we do the other way where can I send you an invitation?","start":1302.27,"end":1306.05,"sentiment":"neutral","sentiment_score":0.04846848653895514}],"sentiment":"neutral","sentiment_score":0.043959213769994676,"channel":1,"num_words":16,"start":1295.515,"end":1306.05},{"sentences":[{"text":"Okay.","start":1307.635,"end":1308.035,"sentiment":"neutral","sentiment_score":0.06976746022701263},{"text":"Sure.","start":1308.035,"end":1308.535,"sentiment":"neutral","sentiment_score":0.08865956962108612}],"sentiment":"neutral","sentiment_score":0.07921351492404938,"channel":0,"num_words":2,"start":1307.635,"end":1308.535},{"sentences":[{"text":"Allow remote control.","start":1316.195,"end":1317.735,"sentiment":"neutral","sentiment_score":0.06052700181802114},{"text":"Insert partner ID.","start":1317.955,"end":1319.735,"sentiment":"neutral","sentiment_score":0.006459845540424188},{"text":"Do you have a partner ID, ma'am?","start":1320.115,"end":1322.0549,"sentiment":"neutral","sentiment_score":0.011599175765046052}],"sentiment":"neutral","sentiment_score":0.021704213263896797,"channel":1,"num_words":13,"start":1316.195,"end":1322.0549},{"sentences":[{"text":"Let me just check.","start":1324.42,"end":1325.8,"sentiment":"neutral","sentiment_score":0.03572880104184151}],"sentiment":"neutral","sentiment_score":0.03572880104184151,"channel":0,"num_words":4,"start":1324.42,"end":1325.8},{"sentences":[{"text":"It gives me an option.","start":1339.0199,"end":1340.1399,"sentiment":"neutral","sentiment_score":0.057391445338726046},{"text":"If you have a partner ID, I can put that partner ID and then press connect, so then it will connect.","start":1340.1399,"end":1345.9951,"sentiment":"neutral","sentiment_score":0.050806863056052295},{"text":"And, likewise, I also have a partner 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email.","start":1356.8,"end":1359.22,"sentiment":"neutral","sentiment_score":0.10589069966226816}],"sentiment":"neutral","sentiment_score":0.09625666791742499,"channel":0,"num_words":11,"start":1350.88,"end":1359.22},{"sentences":[{"text":"Okay.","start":1360.26,"end":1360.76,"sentiment":"neutral","sentiment_score":0.06448640674352646}],"sentiment":"neutral","sentiment_score":0.06448640674352646,"channel":1,"num_words":1,"start":1360.26,"end":1360.76},{"sentences":[{"text":"Mhmm.","start":1368.025,"end":1368.105,"sentiment":"neutral","sentiment_score":0.058965399861335754},{"text":"Yeah.","start":1368.105,"end":1368.4249,"sentiment":"neutral","sentiment_score":0.07541269063949585},{"text":"There you 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message?","start":1461.26,"end":1463.28,"sentiment":"neutral","sentiment_score":-0.1224945696691672}],"sentiment":"neutral","sentiment_score":-0.12613124613251006,"channel":0,"num_words":7,"start":1460.86,"end":1463.28},{"sentences":[{"text":"Not yet.","start":1463.8501,"end":1464.67,"sentiment":"neutral","sentiment_score":-0.15184342861175537}],"sentiment":"neutral","sentiment_score":-0.15184342861175537,"channel":1,"num_words":2,"start":1463.8501,"end":1464.67},{"sentences":[{"text":"Okay.","start":1466.22,"end":1466.72,"sentiment":"neutral","sentiment_score":-0.07598669826984406}],"sentiment":"neutral","sentiment_score":-0.07598669826984406,"channel":0,"num_words":1,"start":1466.22,"end":1466.72},{"sentences":[{"text":"Should not take so long normally.","start":1471.085,"end":1473.025,"sentiment":"neutral","sentiment_score":-0.14656789228320122}],"sentiment":"neutral","sentiment_score":-0.14656789228320122,"channel":1,"num_words":6,"start":1471.085,"end":1473.025},{"sentences":[{"text":"I'm going to send you via I'm going to send it also via 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this number.","start":1508.22,"end":1509.2,"sentiment":"neutral","sentiment_score":0.012400496440629164},{"text":"There you go.","start":1515.26,"end":1516.24,"sentiment":"neutral","sentiment_score":0.04025120412309965}],"sentiment":"neutral","sentiment_score":0.02481695485766977,"channel":0,"num_words":8,"start":1494.625,"end":1516.24},{"sentences":[{"text":"Yeah.","start":1517.3,"end":1517.54,"sentiment":"neutral","sentiment_score":0.0510416105389595},{"text":"I got it.","start":1517.54,"end":1518.36,"sentiment":"neutral","sentiment_score":0.053926599522431694}],"sentiment":"neutral","sentiment_score":0.053205352276563644,"channel":1,"num_words":4,"start":1517.3,"end":1518.36},{"sentences":[{"text":"Okay.","start":1519.26,"end":1519.76,"sentiment":"neutral","sentiment_score":0.03426426649093628}],"sentiment":"neutral","sentiment_score":0.03426426649093628,"channel":0,"num_words":1,"start":1519.26,"end":1519.76},{"sentences":[{"text":"So that's 553.","start":1520.8201,"end":1522.6,"sentiment":"neutral","sentiment_score":0.025779054189721744},{"text":"Yeah.","start":1537.6901,"end":1537.93,"sentiment":"neutral","sentiment_score":-0.02647781558334827},{"text":"I'm getting the same version message, older version of TeamViewer.","start":1537.93,"end":1541.63,"sentiment":"neutral","sentiment_score":-0.15924291908740998},{"text":"I don't know why I updated it.","start":1542.01,"end":1544.03,"sentiment":"neutral","sentiment_score":-0.2616785147360393},{"text":"Set all cookies.","start":1545.85,"end":1546.8301,"sentiment":"neutral","sentiment_score":-0.19928150375684103}],"sentiment":"neutral","sentiment_score":-0.16546516492962837,"channel":1,"num_words":24,"start":1520.8201,"end":1546.8301},{"sentences":[{"text":"This TeamViewer, could we do a Google Meet, for example, or you cannot or you can guide me like that?","start":1550.97,"end":1561.745,"sentiment":"neutral","sentiment_score":-0.10974813643842936},{"text":"Is it possible?","start":1561.8049,"end":1562.765,"sentiment":"neutral","sentiment_score":-0.05474808687965075},{"text":"Because this team viewer seems to be, I updated it, but it gives me the same message as you are getting that it's not the latest version or something like this.","start":1562.765,"end":1571.36,"sentiment":"neutral","sentiment_score":-0.2678344004577206}],"sentiment":"neutral","sentiment_score":-0.19744580377031257,"channel":1,"num_words":54,"start":1550.97,"end":1571.36},{"sentences":[{"text":"Mhmm.","start":1572.19,"end":1572.69,"sentiment":"neutral","sentiment_score":-0.030819758772850037},{"text":"Okay.","start":1572.91,"end":1573.41,"sentiment":"neutral","sentiment_score":-0.005662348121404648},{"text":"Hang on.","start":1573.5499,"end":1573.95,"sentiment":"neutral","sentiment_score":0.003153430297970771},{"text":"Let me check on my end.","start":1573.95,"end":1575.73,"sentiment":"neutral","sentiment_score":0.03491134631137053},{"text":"Let's try to I'm going to send you a link, then just click that link.","start":1634.675,"end":1641.93,"sentiment":"neutral","sentiment_score":0.05479416400194168}],"sentiment":"neutral","sentiment_score":0.040048211663961414,"channel":0,"num_words":25,"start":1572.19,"end":1641.93},{"sentences":[{"text":"By email?","start":1643.225,"end":1643.9451,"sentiment":"neutral","sentiment_score":0.026076368056237698},{"text":"Or how will you send it, ma'am?","start":1643.9451,"end":1645.485,"sentiment":"neutral","sentiment_score":0.054462678730487823}],"sentiment":"neutral","sentiment_score":0.048154609691765576,"channel":1,"num_words":9,"start":1643.225,"end":1645.485},{"sentences":[{"text":"Via SMS or you want it via email.","start":1646.25,"end":1650.27,"sentiment":"neutral","sentiment_score":0.04961755685508251}],"sentiment":"neutral","sentiment_score":0.04961755685508251,"channel":0,"num_words":8,"start":1646.25,"end":1650.27},{"sentences":[{"text":"Yeah.","start":1650.96,"end":1651.2001,"sentiment":"neutral","sentiment_score":0.086337611079216},{"text":"Because SMS, of course, will be on my phone.","start":1651.2001,"end":1653.2001,"sentiment":"neutral","sentiment_score":0.10170049965381622},{"text":"Let's make it on the computer now so you can have a look also","start":1653.2001,"end":1656.0801,"sentiment":"neutral","sentiment_score":0.12224221868174416}],"sentiment":"neutral","sentiment_score":0.11304304872949918,"channel":1,"num_words":24,"start":1650.96,"end":1656.0801},{"sentences":[{"text":"Okay.","start":1655.77,"end":1656.075,"sentiment":"neutral","sentiment_score":0.07930561900138855}],"sentiment":"neutral","sentiment_score":0.07930561900138855,"channel":0,"num_words":1,"start":1655.77,"end":1656.075},{"sentences":[{"text":"how do we change the password.","start":1656.0801,"end":1657.46,"sentiment":"neutral","sentiment_score":0.075161583100756},{"text":"If you can send by email, it'll be easier.","start":1657.52,"end":1659.62,"sentiment":"neutral","sentiment_score":0.1486223836739858}],"sentiment":"neutral","sentiment_score":0.11923806344469388,"channel":1,"num_words":15,"start":1656.0801,"end":1659.62},{"sentences":[{"text":"Okay.","start":1660.715,"end":1661.195,"sentiment":"neutral","sentiment_score":0.08556444942951202},{"text":"Hang on.","start":1661.195,"end":1662.0149,"sentiment":"neutral","sentiment_score":0.08625976741313934},{"text":"Let me just confirm the email address.","start":1670.03,"end":1672.19,"sentiment":"neutral","sentiment_score":0.10460187707628522},{"text":"It's 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lani.","start":1679.71,"end":1680.69,"sentiment":"neutral","sentiment_score":0.07674014816681544},{"text":"Okay.","start":1680.75,"end":1681.25,"sentiment":"neutral","sentiment_score":0.08771361410617828}],"sentiment":"neutral","sentiment_score":0.07948351465165615,"channel":0,"num_words":4,"start":1679.71,"end":1681.25},{"sentences":[{"text":"K.","start":1681.46,"end":1681.7,"sentiment":"neutral","sentiment_score":0.097748801112175},{"text":"That's correct.","start":1681.7,"end":1682.44,"sentiment":"neutral","sentiment_score":0.17405768483877182}],"sentiment":"neutral","sentiment_score":0.14862139026323953,"channel":1,"num_words":3,"start":1681.46,"end":1682.44},{"sentences":[{"text":"There you go.","start":1684.19,"end":1685.3049,"sentiment":"neutral","sentiment_score":0.1497738609711329},{"text":"Then once received, kindly click the 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but it says","start":1749.255,"end":1751.9149,"sentiment":"neutral","sentiment_score":-0.005718240647443703}],"sentiment":"neutral","sentiment_score":-0.005718240647443703,"channel":1,"num_words":7,"start":1749.255,"end":1751.9149},{"sentences":[{"text":"Same one.","start":1753.52,"end":1754.26,"sentiment":"neutral","sentiment_score":-0.007107607088983059},{"text":"Same thing.","start":1754.3201,"end":1754.98,"sentiment":"neutral","sentiment_score":0.003541640006005764}],"sentiment":"neutral","sentiment_score":-0.0017829835414886475,"channel":0,"num_words":4,"start":1753.52,"end":1754.98},{"sentences":[{"text":"yeah.","start":1755.655,"end":1756.135,"sentiment":"neutral","sentiment_score":0.019488591700792313},{"text":"It is say giving the same.","start":1756.135,"end":1757.755,"sentiment":"neutral","sentiment_score":0.010117809909085432},{"text":"One second.","start":1757.92,"end":1758.66,"sentiment":"neutral","sentiment_score":0.012987500056624413},{"text":"Double click 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The representative provides guidance on changing their password and troubleshooting the password. The agent also helps the customer manage their router and provides a new login ID. The agent troubleshoots issues with email and TeamViewer, and suggests updating router and security settings, and offers further assistance if needed."},"intents":{"segments":[{"text":"I could I could connect to the to the to the Internet Wi Fi now, and I could I use the Wi Fi key, you know, which is mentioned at the back of the You're out router. there.","start_word":48,"end_word":85,"intents":[{"intent":"Connect to wi fi key","confidence_score":0.07109781},{"intent":"Confirm connection","confidence_score":0.020479564}]},{"text":"My question is, can I remove it from there and put it close to the television where there is similar, you know, how yellow cable can be connected, or how is it?","start_word":152,"end_word":183,"intents":[{"intent":"Remove router from white box","confidence_score":0.26501673}]},{"text":"But it's better if you have, like, a small table where you can put the router instead instead yeah.","start_word":350,"end_word":368,"intents":[{"intent":"Fix router issue","confidence_score":0.12994282}]},{"text":"As long as, yeah, that's the router is connected to the white box. 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Does it That's Match correct.","start_word":2333,"end_word":2345,"intents":[{"intent":"Verify password","confidence_score":0.06728857}]},{"text":"Do I do save and apply? Yes. Is it saved?","start_word":2403,"end_word":2412,"intents":[{"intent":"Save and apply security","confidence_score":0.0028409364}]},{"text":"So if in the future you want to change again the password, yeah, that's where you're gonna change it. Security.","start_word":2545,"end_word":2564,"intents":[{"intent":"Change password","confidence_score":0.8282536},{"intent":"Change password","confidence_score":0.07248973}]},{"text":"Just make sure if you arrange or, yeah, arrange the router and the cables, just make sure that the router is connected to the white box still because you might lose the connection if you rearrange it. Okay.","start_word":2690,"end_word":2727,"intents":[{"intent":"Rearrange router","confidence_score":0.06059096}]},{"text":"Just make sure if you arrange or, yeah, arrange the router and the cables, just make sure that the router is connected to the white box still because you might lose the connection if you rearrange it. Okay. Okay.","start_word":2690,"end_word":2728,"intents":[{"intent":"Fix connection","confidence_score":0.063780814}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.10507334768772124},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.384002685546875},{"text":"This is Maureen from Airtel tech support. Sorry. I missed your call a little ago. Yeah. Yeah. Hi. Hello.","start_word":5,"end_word":23,"sentiment":"neutral","sentiment_score":0.03254987299442291},{"text":"Hi, ma'am. How are you doing? Thank you for calling back.","start_word":24,"end_word":34,"sentiment":"positive","sentiment_score":0.43252480030059814},{"text":"My name is Krishna. Okay. Hello, Krishna? Mhmm. Hi.","start_word":35,"end_word":43,"sentiment":"neutral","sentiment_score":0.16469796001911163},{"text":"Ma'am, thanks a lot.","start_word":44,"end_word":47,"sentiment":"positive","sentiment_score":0.53956538438797},{"text":"I could I could connect to the to the to the Internet Wi Fi now, and I could I use the Wi Fi key, you know, which is mentioned at the back of the You're out router. there. Mhmm. Yeah. And then I was able to connect to that five g, you know.","start_word":48,"end_word":100,"sentiment":"neutral","sentiment_score":0.17739556729793549},{"text":"So thanks a lot for your help. I think it is sorted out now.","start_word":101,"end_word":114,"sentiment":"positive","sentiment_score":0.5759368538856506},{"text":"Now I have only two two more questions, ma'am. One is the physical location of this router. You remember yesterday, we connected this to that white box, which is inside this wall mounted, you know, area. Mhmm. My question is, can I remove it from there and put it close to the television where there is similar, you know, how yellow cable can be connected, or how is it? Actually, the yellow cable should be connected. So it's up to you if the yellow cable can reach the side of your TV. You cannot put it there, but the make sure the yellow cable is connected to the white box still. It should be connected to the white Mhmm. box, is it? Yeah. Like, how is it now? Like, how is it connected now? Mhmm. Okay. Okay. Okay. Because I thought there is a there is another socket, like, you know, which is close to the television. I thought I could keep this modem because there is no place there to keep this modem. You know, it is Yeah. I understand and how that and that they're box also. Yeah, the router box also that box, you know, where this electric out. all points are there, that is also kept open because of the wire and all, you know, which is there. So but you say you I have to do it like this. Yeah. But it's better if you have, like, a small table where you can put the router instead instead yeah. Yeah. Yeah. Yeah. And that As box long also as there. yeah. Yeah. Sorry. Yeah. Please. As long as it can reach the white box, which is mounted on the wall. Mhmm. So that means if that white box if I remove the yellow cable from the white box, then there it'll stop working. Is Yeah. Is it it is. it? It It'll goes stop. stop right there. Mhmm. Oh, okay. Okay. And and and if I if I again reconnect, it will start again, is it? Or is it again we have to do the same procedure which we did yesterday? Yeah. Yeah. It should reconnect right away. You just need the Wi Okay. Fi password. Okay. Yeah. Is it Okay. no no need for you to, like, log in to the router's interface like what we did yesterday. Okay. Okay. Mhmm. Okay, ma'am. I will try But if I can mhmm. yeah. Sorry. Yeah. But if ever there's a technical issue in the future, yeah, which is per we are preventing, yeah, we can, like, log it to the router's interface to troubleshoot ever. Right. Right. No. Yeah. Certainly. Certainly.","start_word":115,"end_word":560,"sentiment":"neutral","sentiment_score":-0.021587272254006744},{"text":"Thanks for that.","start_word":561,"end_word":563,"sentiment":"positive","sentiment_score":0.4401482343673706},{"text":"Mhmm.","start_word":564,"end_word":564,"sentiment":"neutral","sentiment_score":-0.05968475341796875},{"text":"You know, because I that location is very inconvenient.","start_word":565,"end_word":573,"sentiment":"negative","sentiment_score":-0.3847551643848419},{"text":"I did it temporarily because we have a metal door there, which I have to open and all the electric points are there, and that Mhmm. white And box that's is also inside there.","start_word":574,"end_word":607,"sentiment":"neutral","sentiment_score":-0.22122280299663544},{"text":"So I cannot keep that door open, you know. I mean and there is no place also for the wire. So it looks very ugly. It looks very ugly and also it's at the main entrance, you know.","start_word":608,"end_word":645,"sentiment":"negative","sentiment_score":-0.4528544545173645},{"text":"So I will see if I can change that because Mhmm. there is another point here, you know, which is for the Internet, which is close Mhmm. to the sofa and all that. So let I don't know if there is an Yeah. internal wire which comes right up to here. Then if it is, then Yeah.","start_word":646,"end_word":702,"sentiment":"neutral","sentiment_score":-0.04636194261215758},{"text":"it can help me, you know, with this connection. That's okay.","start_word":703,"end_word":713,"sentiment":"positive","sentiment_score":0.3700697720050812},{"text":"As long as, yeah, that's the router is connected to the white box. Okay. Okay. Mhmm. Okay. Yeah. Okay. Let me check that. And the Mhmm. second question, ma'am, I have is regarding this password. How do I change this password? Because this password of the Wi Fi key, which is mentioned underneath the router, I cannot remember this. You know, I would like to change it. So how do I change this password? You can change it as well as the router's interface on where we did log in admin Okay. and password is Admin123At. Then there Yes. you'll see a settings where it says Wi Fi key. Then you can change that one anytime. Mhmm. Ah, okay. Okay. Mhmm. So the current password, ma'am, is the username is admin, all small, and password is Admin123At. No? Yeah. The one that I sent you the last one I sent you. For the last one. Okay. So I have Yeah. to log in with that one. Mhmm. Then you'll see there, like, Wi Fi settings, Okay. Okay. then Wi Fi key password, then just change that one if you Oh. change the Wi Fi password. Just please do not, like, change the username and password, which is the p p p o e. Yeah. Because Mhmm. mhmm. Mhmm. I I'm just wondering, can we do it together? Because I don't want to do something wrong, you know. So do Okay. you have do you have two minutes, ma'am? I'll start my computer once again. Mhmm. Okay. Sure. One second. I'm starting it. Mhmm. First, I should go to that IP address now, which will which was mentioned behind the router. Yes. That's correct. Yeah. Now I got the username and password.","start_word":714,"end_word":1004,"sentiment":"neutral","sentiment_score":0.019407322937526655},{"text":"Yeah, ma'am. I could I could reach the first this this login. I could manage to do that.","start_word":1005,"end_word":1022,"sentiment":"positive","sentiment_score":0.4554207921028137},{"text":"So Mhmm. where do I go now? Do I go to settings again? Or Is there a wireless or Wi Fi setting? There is a wizard. There's a settings. There's a settings. And then then there is Once you click the settings, is there a change the Wi Fi password or find password? There is a home. Internet active clients. Amazon. Settings. Features. Management. System log. In system settings, it says old password, new password for account. In under management tab, you know, there is a management tab. And in management, the third one is system settings. This page is used to modify account and password. There's an account tab and there is a system tab. There are two different tabs. Sorry. There's a system in. And an account tab. Is there a Wi Fi settings? There is no Wi Fi settings. How about a network? There is there is home. Then there is wizard. In wizard, there is WAN setup. You told me not to change this, this PPPOE. That I should Yeah. not change. Mhmm. Yeah. Then there is settings. Mhmm. In settings, again, it's the same PPPoE, so I don't change this. Then there is then there is Wi Fi, five gigahertz. Mhmm. Yeah. That one, Is there, like, a password? No. There is basic security, band steering, ACL, site services, WPS, band mode. No. There is no password mentioned there. There is Wi Fi 2.4 gigahertz. Also, Mhmm. there is no password. There is features.","start_word":1023,"end_word":1271,"sentiment":"neutral","sentiment_score":-0.03888874873518944},{"text":"There is nothing here.","start_word":1272,"end_word":1275,"sentiment":"negative","sentiment_score":-0.3647610545158386},{"text":"Only under management. Wait a minute. Management. Sorry. Features. No. Settings. No. Wizard. No. Under management, there is system settings. And then there it tells me old password is blank and new password is blank and confirm password is blank. Because I'm thinking that might be the password for the router's interface, not the Wi Fi password. But, Uh-huh. Okay. yeah, let me try to change it. Let's see if that's the one. Can you try to put in the admin, which is the password at the back of your router? Where Then should I let's put see. it in in the old password? For on the old password, try to put in the password of your Wi Fi right That is that one now. second. That is the The Wi Fi key. Wi Fi key. Yeah. Wi Fi Mhmm. key. Then One second. if it doesn't work, I think that's the router's interface. I see MIZed94624. IQM12. No.","start_word":1276,"end_word":1434,"sentiment":"neutral","sentiment_score":-0.09557359665632248},{"text":"It is not the one. It says your old password is wrong.","start_word":1435,"end_word":1446,"sentiment":"negative","sentiment_score":-0.4317448139190674},{"text":"Okay. So that means that the that is the router's interface password, not the Wi Fi. Right. Yeah. Can you walk me through again the web page? How about an Yes. in hang on. How about a wireless settings? There's no wireless? Or advanced No. There is no advanced settings. settings? There is something called time. Wait a minute. In home, let's go to home. Home. Home, there is nothing. And there is wizard. Mhmm. In wizard, there is WAN setup, LAN setup. Nothing is there. Okay. Can we do, like, a TeamViewer? Do you know what the TeamViewer is? Settings. TeamViewer. Yeah. Yeah. Do you already have that one on your laptop Team yeah. Team TeamViewer 14. I have one app. installed? Mhmm. Do you want me to is it okay if you share me the username and password so that I'm the one who can control the laptop remotely and check? Yes. Yes. You need the user ID and password? Mhmm. Yeah. Yeah. User ID is 673 Six seven three. 756 Mhmm. 7756 seven six eight, 768. and the password is SmallLetterJ. Okay. Hang on. Let me try to connect first. Can I have again the user's ID? 673 Six seven three, mhmm, 756768. seven five six 768.","start_word":1447,"end_word":1656,"sentiment":"neutral","sentiment_score":0.007561619934581575},{"text":"Thank you.","start_word":1657,"end_word":1658,"sentiment":"positive","sentiment_score":0.37933287024497986},{"text":"Hang on. It says here that the version of the date you need to update your TeamViewer because it's not allowing me to control it since the version is out of date already. Is it? Yeah. A new version is available. Okay. Mhmm. It says New here version. the remote TeamViewer is running an old version, which is out of date. Let's see. I'm downloading it now. Okay. It's installing. Yeah. Now I've got the new version. Can I give you the new ID, ma'am? Okay. Sure. 673 Six seven three. 756. Okay. 768. Yeah. That's correct. Okay. It's the same one. Hang on. Can you try to refresh your TeamViewer again? Let's have a new username ID. Mhmm. It's giving the same ID, ma'am. Six seven three seven five six seven six eight. And it's not the old version now. It's it says yeah. Because earlier, there was a small button to download the latest version. Now I have no more that button. Okay. Because it's still showing here that the older version of TeamViewer detected. Have you tried to exit the tab and reopen it again? Yeah. That's what I just now did. Let me do it once more. Exit Okay. team here. Or can we do the other way where can I send you an invitation? Okay. Sure. Allow remote control. Insert partner ID. Do you have a partner ID, ma'am? Let me just check. It gives me an option. If you have a partner ID, I can put that partner ID and then press connect, so then it will connect. And, likewise, I also have a partner ID. Okay. Hang on. I'll just send it to you via email. Okay. Mhmm. Yeah. There you go. Okay. Let me refresh. Not arrived, ma'am, so far. Partner ID. Sorry. Have you received the my message? Not yet. Okay. Should not take so long normally. I'm going to send you via I'm going to send it also via SMS. Oh, Let's okay. see. Mhmm. To this number. There you go. Yeah. I got it. Okay. So that's 553. Yeah. I'm getting the same version message, older version of TeamViewer. I don't know why I updated it. Set all cookies. This TeamViewer, could we do a Google Meet, for example, or you cannot or you can guide me like that? Is it possible? Because this team viewer seems to be, I updated it, but it gives me the same message as you are getting that it's not the latest version or something like this. Mhmm. Okay. Hang on. Let me check on my end. Let's try to I'm going to send you a link, then just click that link. By email? Or how will you send it, ma'am? Via SMS or you want it via email. Yeah. Because SMS, of course, will be on my phone. Let's make it on the computer now so you can have a look also Okay. how do we change the password. If you can send by email, it'll be easier. Okay. Hang on. Let me just confirm the email address. It's ntilani@gmail.com. Yes. Yeah. That's correct, ma'am. N t lani. Okay. K. That's correct. There you go. Then once received, kindly click the link. Yeah. Yeah. I got it. Quick support. This one. No. Not me. Yes. Are you able to join the link? I was connected, ma'am, but it says Same one. Same thing. yeah. It is say giving the same. One second. Double click thing. One second. Something is happening. Downloading something. One second. Okay. It says waiting for the user to start the session. Once the session is started, you'll be able to join. Okay. Verify Now user. But on my end, it's saying waiting for the participant. You'll be able to access their device once the participant joins the session. There you Yeah. go. And let me check. Okay. I can see your screen now. Oh, you can? Okay. Yeah. Okay. Let me just check your router's interface. Hang on. Hello? Yes, madam. Yes. I think this is the Wi Fi password. Does it That's Match correct. what's on your router? Is it the same one? Just let me reconfirm. Yes, ma'am. Right. 1. Nine 4624. Yeah. 94624. I think the system Yeah. That's the one. mhmm. Yeah. So, yeah, finally changed this one. So this is for the Airtel 2.4 g, then let's just do the same one with the five g. Okay. Do I do save and apply? Yes. Is it saved? Let me check. Yes. It Okay. And then now let's do it as well on the five g security. is. Yeah. One second. Security. Okay. Okay. I'm going to end the session now then but I'll wait for you until we finish it. Okay. Okay. Okay.","start_word":1659,"end_word":2458,"sentiment":"neutral","sentiment_score":-0.005339016293073655},{"text":"Thank you.","start_word":2459,"end_word":2460,"sentiment":"positive","sentiment_score":0.42857012152671814},{"text":"Mhmm. Let me know once the five g is also done. Yeah. Yeah. Five g is also done, ma'am. Okay. Can we try to disconnect now with the Wi Fi then? Then let's enter the new one. Yeah. Okay. Mhmm. For the both network, which is the two point four and five g. Yep. One second, ma'am. Now Yes. The five g is is okay. I could do that. And now I'll try two point five g two point four g. Sorry. Yes. Okay. So if in the future you want to change again the password, yeah, that's where you're gonna change it. Security. Yeah. Add Security. Mhmm. Yeah. Yes. Security. Even here, I could change it. Yes.","start_word":2461,"end_word":2578,"sentiment":"neutral","sentiment_score":0.07564244772923195},{"text":"I could actually, it works, ma'am.","start_word":2579,"end_word":2584,"sentiment":"positive","sentiment_score":0.3616368770599365},{"text":"Mhmm. The new password works in both for 5G and 2.4G.","start_word":2585,"end_word":2595,"sentiment":"neutral","sentiment_score":0.2000780701637268},{"text":"Okay. Great.","start_word":2596,"end_word":2597,"sentiment":"positive","sentiment_score":0.4918915629386902},{"text":"So do you have any more questions or need assistance? G. No. No. The only thing was this box, you know, I will try to change it. I'll see if I can move it to the other point. If not, Mhmm. I Yeah. will I will have to see how to figure it out, you know, because current Yep. location Mhmm.","start_word":2598,"end_word":2658,"sentiment":"neutral","sentiment_score":-0.07985157519578934},{"text":"is very inconvenient.","start_word":2659,"end_word":2661,"sentiment":"negative","sentiment_score":-0.4134727418422699},{"text":"But let me see if I can change it or not. Yes. Ma'am, Mhmm. yeah, Just if I if I need help, I will call you. Yeah. mhmm. Just make sure if you arrange or, yeah, arrange the router and the cables, just make sure that the router is connected to the white box still because you might lose the connection if you rearrange it. Okay. Okay. So Mhmm. yeah. So that is a condition that it has to be connected to the white box. Yeah. Like, on how it is now. Oh, now it is. How it is now? Mhmm. Okay. Okay. Mhmm. Okay, ma'am. Okay. Okay. If you run into any issues or have more questions, feel free to give us a call at a Yeah. I'll do time. that, ma'am. Certainly. Mhmm. Thank Okay.","start_word":2662,"end_word":2798,"sentiment":"neutral","sentiment_score":0.017535028979182243},{"text":"you so much for your help. Thanks a Yeah. lot. You're welcome. Thank Bye. you. Have a Bye great bye.","start_word":2799,"end_word":2818,"sentiment":"positive","sentiment_score":0.6816410422325134},{"text":"day. Bye bye. You too. Bye bye.","start_word":2819,"end_word":2825,"sentiment":"neutral","sentiment_score":0.22632968425750732}],"average":{"sentiment":"neutral","sentiment_score":0.0032229937039888823}}}}