{"metadata":{"transaction_key":"deprecated","request_id":"019f4563-4bea-72f2-83c3-5b10c61d4bf4","sha256":"352dfa8dc69aeaaf615fd6103ec8c3ffea8774e794a13e3cdf0ade94a9ae12e0","created":"2026-07-09T05:39:24.928Z","duration":56.73594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":197,"output_tokens":51},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":222,"output_tokens":222},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":222,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hi, ma'am. Good afternoon. This is Abby from Tech two one. Is this miss Adrienne Bailey? Oh, okay. From Department of Transport. Correct? Oh, yeah. We wanted to reach out, ma'am. I wanted to check if you are, you know, of the same interest since if it if it's not you or one of your guy in your department we've spoken with in the past, We wanted to confirm if you're still up for an IT review towards the middle of this year, like a, you know, quick gap analysis for the IT. Alright. Oh, okay. No problem, ma'am. But thank you so much for your time. Take care. You too. Thank you.","confidence":0.99902344,"words":[{"word":"hello","start":2.48,"end":2.98,"confidence":0.8496094,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.04554081708192825},{"word":"hi","start":3.04,"end":3.28,"confidence":0.9848633,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.17139914631843567},{"word":"ma'am","start":3.28,"end":3.6799998,"confidence":0.9987793,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":0.2193036526441574},{"word":"good","start":3.6799998,"end":3.9199998,"confidence":0.96777344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3871988356113434},{"word":"afternoon","start":3.9199998,"end":4.3199997,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.3295646011829376},{"word":"this","start":4.3199997,"end":4.64,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1783052682876587},{"word":"is","start":4.64,"end":4.7999997,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1603686660528183},{"word":"abby","start":4.7999997,"end":5.04,"confidence":0.8798828,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.16595688462257385},{"word":"from","start":5.04,"end":5.2799997,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.16730770468711853},{"word":"tech","start":5.2799997,"end":5.52,"confidence":0.37109375,"punctuated_word":"Tech","sentiment":"neutral","sentiment_score":0.12944886088371277},{"word":"two","start":5.52,"end":5.7599998,"confidence":0.8676758,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.11178611218929292},{"word":"one","start":5.7599998,"end":6.2599998,"confidence":0.8017578,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.11713768541812895},{"word":"is","start":6.48,"end":6.72,"confidence":0.9951172,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.08662542700767517},{"word":"this","start":6.72,"end":7.04,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06612188369035721},{"word":"miss","start":7.04,"end":7.44,"confidence":0.98828125,"punctuated_word":"miss","sentiment":"neutral","sentiment_score":0.10185522586107254},{"word":"adrienne","start":7.44,"end":7.94,"confidence":0.851888,"punctuated_word":"Adrienne","sentiment":"neutral","sentiment_score":0.05962864309549332},{"word":"bailey","start":8.24,"end":8.74,"confidence":0.954834,"punctuated_word":"Bailey?","sentiment":"neutral","sentiment_score":0.08201749622821808},{"word":"oh","start":11.36,"end":11.679999,"confidence":0.9140625,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.041582830250263214},{"word":"okay","start":11.679999,"end":12.08,"confidence":0.9946289,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.02920299768447876},{"word":"from","start":12.08,"end":12.32,"confidence":0.9941406,"punctuated_word":"From","sentiment":"neutral","sentiment_score":0.016401227563619614},{"word":"department","start":12.32,"end":12.719999,"confidence":0.64453125,"punctuated_word":"Department","sentiment":"neutral","sentiment_score":0.03186626732349396},{"word":"of","start":12.719999,"end":12.88,"confidence":0.9536133,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.023151610046625137},{"word":"transport","start":12.88,"end":13.365,"confidence":0.9194336,"punctuated_word":"Transport.","sentiment":"neutral","sentiment_score":0.025720544159412384},{"word":"correct","start":13.605,"end":14.105,"confidence":0.9995117,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":0.03287758678197861},{"word":"oh","start":15.924999,"end":16.404999,"confidence":0.84887695,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.07166923582553864},{"word":"yeah","start":16.404999,"end":16.645,"confidence":0.9602051,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.06490889936685562},{"word":"we","start":16.645,"end":16.885,"confidence":0.9980469,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.07394616305828094},{"word":"wanted","start":16.885,"end":17.125,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.07301091402769089},{"word":"to","start":17.125,"end":17.285,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07999467849731445},{"word":"reach","start":17.285,"end":17.525,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.07660091668367386},{"word":"out","start":17.525,"end":17.765,"confidence":0.99902344,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":0.08307686448097229},{"word":"ma'am","start":17.765,"end":18.164999,"confidence":0.99780273,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":0.08972367644309998},{"word":"i","start":18.164999,"end":18.244999,"confidence":0.9536133,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07118216156959534},{"word":"wanted","start":18.244999,"end":18.564999,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.06838880479335785},{"word":"to","start":18.564999,"end":18.724998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0669572651386261},{"word":"check","start":18.724998,"end":18.965,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.06908871233463287},{"word":"if","start":18.965,"end":19.205,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05250423401594162},{"word":"you","start":19.205,"end":19.365,"confidence":0.48657227,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06411534547805786},{"word":"are","start":19.365,"end":19.845,"confidence":0.6706543,"punctuated_word":"are,","sentiment":"neutral","sentiment_score":0.04094293713569641},{"word":"you","start":19.845,"end":19.925,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05187312513589859},{"word":"know","start":19.925,"end":20.244999,"confidence":0.99853516,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.04112078994512558},{"word":"of","start":20.244999,"end":20.404999,"confidence":0.80566406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.053289201110601425},{"word":"the","start":20.404999,"end":20.564999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04412032291293144},{"word":"same","start":20.564999,"end":21.064999,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.04209554940462112},{"word":"interest","start":21.285,"end":21.785,"confidence":0.99121094,"punctuated_word":"interest","sentiment":"neutral","sentiment_score":0.050416335463523865},{"word":"since","start":22.645,"end":23.125,"confidence":0.54296875,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.036419790238142014},{"word":"if","start":23.285,"end":23.445,"confidence":0.9140625,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0347868874669075},{"word":"it","start":23.445,"end":23.605,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03355255350470543},{"word":"if","start":23.765,"end":23.925,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02355891838669777},{"word":"it's","start":23.925,"end":24.165,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.022866394370794296},{"word":"not","start":24.165,"end":24.404999,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.021665308624505997},{"word":"you","start":24.404999,"end":24.724998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.025037767365574837},{"word":"or","start":24.724998,"end":25.044998,"confidence":0.99609375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.02111794427037239},{"word":"one","start":25.044998,"end":25.205,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.01864161528646946},{"word":"of","start":25.205,"end":25.365,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02925529144704342},{"word":"your","start":25.365,"end":25.605,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03686898574233055},{"word":"guy","start":25.605,"end":25.845,"confidence":0.97802734,"punctuated_word":"guy","sentiment":"neutral","sentiment_score":0.05108904838562012},{"word":"in","start":25.845,"end":26.005,"confidence":0.99121094,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.018472518771886826},{"word":"your","start":26.005,"end":26.244999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03876115754246712},{"word":"department","start":26.244999,"end":26.744999,"confidence":1.0,"punctuated_word":"department","sentiment":"neutral","sentiment_score":0.04473697394132614},{"word":"we've","start":26.965,"end":27.205,"confidence":0.79296875,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.04348123073577881},{"word":"spoken","start":27.205,"end":27.685,"confidence":0.99902344,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":0.03711025416851044},{"word":"with","start":27.685,"end":28.185,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0366806760430336},{"word":"in","start":28.325,"end":28.485,"confidence":0.9394531,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.031439948827028275},{"word":"the","start":28.485,"end":28.645,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03394262120127678},{"word":"past","start":28.645,"end":29.145,"confidence":0.9494629,"punctuated_word":"past,","sentiment":"neutral","sentiment_score":0.02920076996088028},{"word":"we","start":29.36,"end":29.52,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.035384826362133026},{"word":"wanted","start":29.52,"end":29.76,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.047830574214458466},{"word":"to","start":29.76,"end":30.0,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04104263335466385},{"word":"confirm","start":30.0,"end":30.400002,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.06121881678700447},{"word":"if","start":30.400002,"end":30.560001,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04743987321853638},{"word":"you're","start":30.560001,"end":30.800001,"confidence":0.9470215,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.03955184668302536},{"word":"still","start":30.800001,"end":31.04,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.03095465898513794},{"word":"up","start":31.04,"end":31.28,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.0355660542845726},{"word":"for","start":31.28,"end":31.52,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.029175767675042152},{"word":"an","start":31.52,"end":31.84,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.034254878759384155},{"word":"it","start":31.84,"end":32.16,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.0322253592312336},{"word":"review","start":32.16,"end":32.66,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.023627623915672306},{"word":"towards","start":33.52,"end":33.920002,"confidence":0.9892578,"punctuated_word":"towards","sentiment":"neutral","sentiment_score":0.03205697238445282},{"word":"the","start":33.920002,"end":34.08,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04178453981876373},{"word":"middle","start":34.08,"end":34.4,"confidence":1.0,"punctuated_word":"middle","sentiment":"neutral","sentiment_score":0.04323392361402512},{"word":"of","start":34.4,"end":34.48,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04255465045571327},{"word":"this","start":34.48,"end":34.72,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03888082504272461},{"word":"year","start":34.72,"end":35.04,"confidence":0.9291992,"punctuated_word":"year,","sentiment":"neutral","sentiment_score":0.04509764164686203},{"word":"like","start":35.04,"end":35.36,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.053642649203538895},{"word":"a","start":35.36,"end":35.84,"confidence":0.84399414,"punctuated_word":"a,","sentiment":"neutral","sentiment_score":0.04730963706970215},{"word":"you","start":35.84,"end":36.08,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03611119091510773},{"word":"know","start":36.08,"end":36.32,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.03825371712446213},{"word":"quick","start":36.32,"end":36.8,"confidence":0.7182617,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.04908020421862602},{"word":"gap","start":36.8,"end":37.04,"confidence":0.97802734,"punctuated_word":"gap","sentiment":"neutral","sentiment_score":0.02263505384325981},{"word":"analysis","start":37.04,"end":37.54,"confidence":1.0,"punctuated_word":"analysis","sentiment":"neutral","sentiment_score":0.027968278154730797},{"word":"for","start":38.32,"end":38.56,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.015205792151391506},{"word":"the","start":38.56,"end":38.72,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009969685226678848},{"word":"it","start":38.72,"end":39.22,"confidence":0.9313965,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.016909858211874962},{"word":"alright","start":41.2,"end":41.7,"confidence":0.73327637,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.01933825761079788},{"word":"oh","start":48.125,"end":48.445,"confidence":0.8618164,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.05040571466088295},{"word":"okay","start":48.445,"end":48.845,"confidence":0.99658203,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.058702632784843445},{"word":"no","start":48.845,"end":49.085,"confidence":0.9135742,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1126745417714119},{"word":"problem","start":49.085,"end":49.405,"confidence":0.9995117,"punctuated_word":"problem,","sentiment":"neutral","sentiment_score":0.18227733671665192},{"word":"ma'am","start":49.405,"end":49.645,"confidence":0.9812012,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":0.21512024104595184},{"word":"but","start":49.645,"end":49.805,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.21796564757823944},{"word":"thank","start":49.805,"end":50.045,"confidence":1.0,"punctuated_word":"thank","sentiment":"neutral","sentiment_score":0.33060136437416077},{"word":"you","start":50.045,"end":50.285,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4096653163433075},{"word":"so","start":50.285,"end":50.364998,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4327302575111389},{"word":"much","start":50.364998,"end":50.845,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.42365992069244385},{"word":"for","start":50.845,"end":51.085,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2964826226234436},{"word":"your","start":51.085,"end":51.245,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1894658654928207},{"word":"time","start":51.245,"end":51.745,"confidence":1.0,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.20235970616340637},{"word":"take","start":52.045,"end":52.285,"confidence":0.9902344,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.5191807150840759},{"word":"care","start":52.285,"end":52.785,"confidence":1.0,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.4913870096206665},{"word":"you","start":54.125,"end":54.364998,"confidence":1.0,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.35142892599105835},{"word":"too","start":54.364998,"end":54.765,"confidence":0.9995117,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.2898530960083008},{"word":"thank","start":54.765,"end":55.085,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.40403252840042114},{"word":"you","start":55.085,"end":55.585,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.25681376457214355}],"paragraphs":{"transcript":"\nHello? Hi, ma'am. Good afternoon. This is Abby from Tech two one. Is this miss Adrienne Bailey?\n\nOh, okay. From Department of Transport. Correct? Oh, yeah. We wanted to reach out, ma'am.\n\nI wanted to check if you are, you know, of the same interest since if it if it's not you or one of your guy in your department we've spoken with in the past, We wanted to confirm if you're still up for an IT review towards the middle of this year, like a, you know, quick gap analysis for the IT. Alright. Oh, okay. No problem, ma'am. But thank you so much for your time.\n\nTake care. You too. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.04554081708192825},{"text":"Hi, ma'am.","start":3.04,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.19535139948129654},{"text":"Good afternoon.","start":3.6799998,"end":4.3199997,"sentiment":"positive","sentiment_score":0.3583817183971405},{"text":"This is Abby from Tech two one.","start":4.3199997,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.147187311734472},{"text":"Is this miss Adrienne Bailey?","start":6.48,"end":8.74,"sentiment":"neutral","sentiment_score":0.07924973517656327}],"sentiment":"neutral","sentiment_score":0.15173923005076015,"num_words":17,"start":2.48,"end":8.74},{"sentences":[{"text":"Oh, okay.","start":11.36,"end":12.08,"sentiment":"neutral","sentiment_score":0.03539291396737099},{"text":"From Department of Transport.","start":12.08,"end":13.365,"sentiment":"neutral","sentiment_score":0.024284912273287773},{"text":"Correct?","start":13.605,"end":14.105,"sentiment":"neutral","sentiment_score":0.03287758678197861},{"text":"Oh, yeah.","start":15.924999,"end":16.645,"sentiment":"neutral","sentiment_score":0.06828906759619713},{"text":"We wanted to reach out, ma'am.","start":16.645,"end":18.164999,"sentiment":"neutral","sentiment_score":0.0793922021985054}],"sentiment":"neutral","sentiment_score":0.054248960812886556,"num_words":15,"start":11.36,"end":18.164999},{"sentences":[{"text":"I wanted to check if you are, you know, of the same interest since if it if it's not you or one of your guy in your department we've spoken with in the past, We wanted to confirm if you're still up for an IT review towards the middle of this year, like a, you know, quick gap analysis for the IT.","start":18.164999,"end":39.22,"sentiment":"neutral","sentiment_score":0.0387701447302055},{"text":"Alright.","start":41.2,"end":41.7,"sentiment":"neutral","sentiment_score":0.01933825761079788},{"text":"Oh, okay.","start":48.125,"end":48.845,"sentiment":"neutral","sentiment_score":0.0545541737228632},{"text":"No problem, ma'am.","start":48.845,"end":49.645,"sentiment":"neutral","sentiment_score":0.17002403984467188},{"text":"But thank you so much for your time.","start":49.645,"end":51.745,"sentiment":"neutral","sentiment_score":0.31286633759737015}],"sentiment":"neutral","sentiment_score":0.07296313682424002,"num_words":76,"start":18.164999,"end":51.745},{"sentences":[{"text":"Take care.","start":52.045,"end":52.785,"sentiment":"positive","sentiment_score":0.5052838623523712},{"text":"You too.","start":54.125,"end":54.765,"sentiment":"neutral","sentiment_score":0.32064101099967957},{"text":"Thank you.","start":54.765,"end":55.585,"sentiment":"neutral","sentiment_score":0.33042314648628235}],"sentiment":"positive","sentiment_score":0.385449339946111,"num_words":6,"start":52.045,"end":55.585}]}}]},{"alternatives":[{"transcript":"Hi, Adrian. It is. Yeah. That's right. No. No. Thank you. Not that apologies. That that's not not something for us. No problem. Thank you. Have a lovely afternoon. Thank you. Bye.","confidence":0.9970703,"words":[{"word":"hi","start":0.16,"end":0.39999998,"confidence":0.857666,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.04586327821016312},{"word":"adrian","start":0.39999998,"end":0.9,"confidence":0.6098633,"punctuated_word":"Adrian.","sentiment":"neutral","sentiment_score":0.04270083084702492},{"word":"it","start":9.76,"end":10.08,"confidence":0.8017578,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.049592431634664536},{"word":"is","start":10.08,"end":10.58,"confidence":0.8925781,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.044553473591804504},{"word":"yeah","start":14.96,"end":15.28,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0553806945681572},{"word":"that's","start":15.28,"end":15.5199995,"confidence":0.99853516,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.08678023517131805},{"word":"right","start":15.5199995,"end":15.945,"confidence":0.9970703,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.08731155097484589},{"word":"no","start":38.88,"end":39.38,"confidence":0.79785156,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07107841968536377},{"word":"no","start":39.44,"end":39.92,"confidence":0.9970703,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07035636156797409},{"word":"thank","start":39.92,"end":40.239998,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.0035209134221076965},{"word":"you","start":40.239998,"end":40.739998,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.03494948521256447},{"word":"not","start":42.16,"end":42.559998,"confidence":0.9316406,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.002217896282672882},{"word":"that","start":42.559998,"end":43.059998,"confidence":0.84228516,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.11240683495998384},{"word":"apologies","start":44.32,"end":44.82,"confidence":0.7993164,"punctuated_word":"apologies.","sentiment":"neutral","sentiment_score":-0.1674107164144516},{"word":"that","start":45.12,"end":45.36,"confidence":0.97998047,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.18491452932357788},{"word":"that's","start":45.44,"end":45.760002,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.2258368730545044},{"word":"not","start":45.760002,"end":46.08,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.20216573774814608},{"word":"not","start":46.08,"end":46.4,"confidence":0.99316406,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.24812190234661105},{"word":"something","start":46.4,"end":46.8,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.28671887516975403},{"word":"for","start":46.8,"end":47.04,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2401542216539383},{"word":"us","start":47.04,"end":47.325,"confidence":0.9995117,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":-0.12992417812347412},{"word":"no","start":50.925,"end":51.165,"confidence":0.8774414,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.24029435217380524},{"word":"problem","start":51.165,"end":51.665,"confidence":0.99902344,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.22272883355617523},{"word":"thank","start":51.805,"end":52.125,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3824080228805542},{"word":"you","start":52.125,"end":52.365,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4980155825614929},{"word":"have","start":52.365,"end":52.605,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6511732935905457},{"word":"a","start":52.605,"end":52.685,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6580479145050049},{"word":"lovely","start":52.685,"end":53.085,"confidence":1.0,"punctuated_word":"lovely","sentiment":"positive","sentiment_score":0.6319811344146729},{"word":"afternoon","start":53.085,"end":53.585,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.6074144840240479},{"word":"thank","start":53.645,"end":53.885002,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5543496012687683},{"word":"you","start":53.885002,"end":54.385002,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.544021487236023},{"word":"bye","start":54.445,"end":54.945,"confidence":0.9970703,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.25314298272132874}],"paragraphs":{"transcript":"\nHi, Adrian. It is. Yeah. That's right. No.\n\nNo. Thank you. Not that apologies. That that's not not something for us. No problem.\n\nThank you. Have a lovely afternoon. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Adrian.","start":0.16,"end":0.9,"sentiment":"neutral","sentiment_score":0.04428205452859402},{"text":"It is.","start":9.76,"end":10.58,"sentiment":"neutral","sentiment_score":0.04707295261323452},{"text":"Yeah.","start":14.96,"end":15.28,"sentiment":"neutral","sentiment_score":0.0553806945681572},{"text":"That's right.","start":15.28,"end":15.945,"sentiment":"neutral","sentiment_score":0.08704589307308197},{"text":"No.","start":38.88,"end":39.38,"sentiment":"neutral","sentiment_score":-0.07107841968536377}],"sentiment":"neutral","sentiment_score":0.042638009414076805,"num_words":8,"start":0.16,"end":39.38},{"sentences":[{"text":"No.","start":39.44,"end":39.92,"sentiment":"neutral","sentiment_score":-0.07035636156797409},{"text":"Thank you.","start":39.92,"end":40.739998,"sentiment":"neutral","sentiment_score":-0.019235199317336082},{"text":"Not that apologies.","start":42.16,"end":44.82,"sentiment":"neutral","sentiment_score":-0.09401181588570277},{"text":"That that's not not something for us.","start":45.12,"end":47.325,"sentiment":"neutral","sentiment_score":-0.2168337596314294},{"text":"No problem.","start":50.925,"end":51.665,"sentiment":"neutral","sentiment_score":0.23151159286499023}],"sentiment":"neutral","sentiment_score":-0.09637835596998533,"num_words":15,"start":39.44,"end":51.665},{"sentences":[{"text":"Thank you.","start":51.805,"end":52.365,"sentiment":"positive","sentiment_score":0.44021180272102356},{"text":"Have a lovely afternoon.","start":52.365,"end":53.585,"sentiment":"positive","sentiment_score":0.6371542066335678},{"text":"Thank you.","start":53.645,"end":54.385002,"sentiment":"positive","sentiment_score":0.5491855442523956},{"text":"Bye.","start":54.445,"end":54.945,"sentiment":"neutral","sentiment_score":0.25314298272132874}],"sentiment":"positive","sentiment_score":0.5311727225780487,"num_words":9,"start":51.805,"end":54.945}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi, Adrian.\n\nChannel 0: Hello? Hi, ma'am. Good afternoon. This is Abby from Tech two one. Is this miss Adrienne Bailey?\n\nChannel 1: It is.\n\nChannel 0: Oh, okay. From Department of Transport. Correct?\n\nChannel 1: Yeah. That's right.\n\nChannel 0: Oh, yeah. We wanted to reach out, ma'am. I wanted to check if you are, you know, of the same interest since if it if it's not you or one of your guy in your department we've spoken with in the past, We wanted to confirm if you're still up for an IT review towards the middle of this year, like a, you know, quick gap analysis for the IT.\n\nChannel 1: No. No. Thank you.\n\nChannel 0: Alright.\n\nChannel 1: Not that apologies. That that's not not something for us.\n\nChannel 0: Oh, okay. No problem, ma'am. But thank you so much for\n\nChannel 1: No\n\nChannel 0: your\n\nChannel 1: problem.\n\nChannel 0: time.\n\nChannel 1: Thank\n\nChannel 0: Take\n\nChannel 1: you.\n\nChannel 0: care.\n\nChannel 1: Have a lovely afternoon. Thank you.\n\nChannel 0: You too.\n\nChannel 1: Bye.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Adrian.","start":0.16,"end":0.9,"sentiment":"neutral","sentiment_score":0.04428205452859402}],"sentiment":"neutral","sentiment_score":0.04428205452859402,"channel":1,"num_words":2,"start":0.16,"end":0.9},{"sentences":[{"text":"Hello?","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.04554081708192825},{"text":"Hi, ma'am.","start":3.04,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.19535139948129654},{"text":"Good afternoon.","start":3.6799998,"end":4.3199997,"sentiment":"positive","sentiment_score":0.3583817183971405},{"text":"This is Abby from Tech two one.","start":4.3199997,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.147187311734472},{"text":"Is this miss Adrienne Bailey?","start":6.48,"end":8.74,"sentiment":"neutral","sentiment_score":0.07924973517656327}],"sentiment":"neutral","sentiment_score":0.15173923005076015,"channel":0,"num_words":17,"start":2.48,"end":8.74},{"sentences":[{"text":"It is.","start":9.76,"end":10.58,"sentiment":"neutral","sentiment_score":0.04707295261323452}],"sentiment":"neutral","sentiment_score":0.04707295261323452,"channel":1,"num_words":2,"start":9.76,"end":10.58},{"sentences":[{"text":"Oh, okay.","start":11.36,"end":12.08,"sentiment":"neutral","sentiment_score":0.03539291396737099},{"text":"From Department of Transport.","start":12.08,"end":13.365,"sentiment":"neutral","sentiment_score":0.024284912273287773},{"text":"Correct?","start":13.605,"end":14.105,"sentiment":"neutral","sentiment_score":0.03287758678197861}],"sentiment":"neutral","sentiment_score":0.02868615197283881,"channel":0,"num_words":7,"start":11.36,"end":14.105},{"sentences":[{"text":"Yeah.","start":14.96,"end":15.28,"sentiment":"neutral","sentiment_score":0.0553806945681572},{"text":"That's right.","start":15.28,"end":15.945,"sentiment":"neutral","sentiment_score":0.08704589307308197}],"sentiment":"neutral","sentiment_score":0.07649082690477371,"channel":1,"num_words":3,"start":14.96,"end":15.945},{"sentences":[{"text":"Oh, yeah.","start":15.924999,"end":16.645,"sentiment":"neutral","sentiment_score":0.06828906759619713},{"text":"We wanted to reach out, ma'am.","start":16.645,"end":18.164999,"sentiment":"neutral","sentiment_score":0.0793922021985054},{"text":"I wanted to check if you are, you know, of the same interest since if it if it's not you or one of your guy in your department we've spoken with in the past, We wanted to confirm if you're still up for an IT review towards the middle of this year, like a, you know, quick gap analysis for the IT.","start":18.164999,"end":39.22,"sentiment":"neutral","sentiment_score":0.0387701447302055}],"sentiment":"neutral","sentiment_score":0.04309543316651668,"channel":0,"num_words":70,"start":15.924999,"end":39.22},{"sentences":[{"text":"No.","start":38.88,"end":39.38,"sentiment":"neutral","sentiment_score":-0.07107841968536377},{"text":"No.","start":39.44,"end":39.92,"sentiment":"neutral","sentiment_score":-0.07035636156797409},{"text":"Thank you.","start":39.92,"end":40.739998,"sentiment":"neutral","sentiment_score":-0.019235199317336082}],"sentiment":"neutral","sentiment_score":-0.044976294972002506,"channel":1,"num_words":4,"start":38.88,"end":40.739998},{"sentences":[{"text":"Alright.","start":41.2,"end":41.7,"sentiment":"neutral","sentiment_score":0.01933825761079788}],"sentiment":"neutral","sentiment_score":0.01933825761079788,"channel":0,"num_words":1,"start":41.2,"end":41.7},{"sentences":[{"text":"Not that apologies.","start":42.16,"end":44.82,"sentiment":"neutral","sentiment_score":-0.09401181588570277},{"text":"That that's not not something for us.","start":45.12,"end":47.325,"sentiment":"neutral","sentiment_score":-0.2168337596314294}],"sentiment":"neutral","sentiment_score":-0.1799871765077114,"channel":1,"num_words":10,"start":42.16,"end":47.325},{"sentences":[{"text":"Oh, okay.","start":48.125,"end":48.845,"sentiment":"neutral","sentiment_score":0.0545541737228632},{"text":"No problem, ma'am.","start":48.845,"end":49.645,"sentiment":"neutral","sentiment_score":0.17002403984467188},{"text":"But thank you so much for","start":49.645,"end":51.085,"sentiment":"positive","sentiment_score":0.35185085485378903}],"sentiment":"neutral","sentiment_score":0.24820778146386147,"channel":0,"num_words":11,"start":48.125,"end":51.085},{"sentences":[{"text":"No","start":50.925,"end":51.165,"sentiment":"neutral","sentiment_score":0.24029435217380524}],"sentiment":"neutral","sentiment_score":0.24029435217380524,"channel":1,"num_words":1,"start":50.925,"end":51.165},{"sentences":[{"text":"your","start":51.085,"end":51.245,"sentiment":"neutral","sentiment_score":0.1894658654928207}],"sentiment":"neutral","sentiment_score":0.1894658654928207,"channel":0,"num_words":1,"start":51.085,"end":51.245},{"sentences":[{"text":"problem.","start":51.165,"end":51.665,"sentiment":"neutral","sentiment_score":0.22272883355617523}],"sentiment":"neutral","sentiment_score":0.22272883355617523,"channel":1,"num_words":1,"start":51.165,"end":51.665},{"sentences":[{"text":"time.","start":51.245,"end":51.745,"sentiment":"neutral","sentiment_score":0.20235970616340637}],"sentiment":"neutral","sentiment_score":0.20235970616340637,"channel":0,"num_words":1,"start":51.245,"end":51.745},{"sentences":[{"text":"Thank","start":51.805,"end":52.125,"sentiment":"positive","sentiment_score":0.3824080228805542}],"sentiment":"positive","sentiment_score":0.3824080228805542,"channel":1,"num_words":1,"start":51.805,"end":52.125},{"sentences":[{"text":"Take","start":52.045,"end":52.285,"sentiment":"positive","sentiment_score":0.5191807150840759}],"sentiment":"positive","sentiment_score":0.5191807150840759,"channel":0,"num_words":1,"start":52.045,"end":52.285},{"sentences":[{"text":"you.","start":52.125,"end":52.365,"sentiment":"positive","sentiment_score":0.4980155825614929}],"sentiment":"positive","sentiment_score":0.4980155825614929,"channel":1,"num_words":1,"start":52.125,"end":52.365},{"sentences":[{"text":"care.","start":52.285,"end":52.785,"sentiment":"positive","sentiment_score":0.4913870096206665}],"sentiment":"positive","sentiment_score":0.4913870096206665,"channel":0,"num_words":1,"start":52.285,"end":52.785},{"sentences":[{"text":"Have a lovely afternoon.","start":52.365,"end":53.585,"sentiment":"positive","sentiment_score":0.6371542066335678},{"text":"Thank you.","start":53.645,"end":54.385002,"sentiment":"positive","sentiment_score":0.5491855442523956}],"sentiment":"positive","sentiment_score":0.6078313191731771,"channel":1,"num_words":6,"start":52.365,"end":54.385002},{"sentences":[{"text":"You too.","start":54.125,"end":54.765,"sentiment":"neutral","sentiment_score":0.32064101099967957}],"sentiment":"neutral","sentiment_score":0.32064101099967957,"channel":0,"num_words":2,"start":54.125,"end":54.765},{"sentences":[{"text":"Bye.","start":54.445,"end":54.945,"sentiment":"neutral","sentiment_score":0.25314298272132874}],"sentiment":"neutral","sentiment_score":0.25314298272132874,"channel":1,"num_words":1,"start":54.445,"end":54.945},{"sentences":[{"text":"Thank you.","start":54.765,"end":55.585,"sentiment":"neutral","sentiment_score":0.33042314648628235}],"sentiment":"neutral","sentiment_score":0.33042314648628235,"channel":0,"num_words":2,"start":54.765,"end":55.585}]},"summary":{"result":"success","short":"Abby from Tech Two One calls Adrienne Bailey to confirm if she is still eligible for an IT review during the middle of the year. Adrienne denies being eligible and apologizes, but Abby thanks her for the call and ends the conversation."},"intents":{"segments":[{"text":"We wanted to reach out, ma'am. I wanted to check if you are, you know, of the same interest since if it if it's not you or one of your guy in your department we've spoken with in the past, We wanted to confirm if you're still up for an IT review towards the middle of this year, like a, you know, quick gap analysis for the IT. No.","start_word":33,"end_word":101,"intents":[{"intent":"Confirm it review","confidence_score":0.20480166}]},{"text":"Thank Take you. care. Have a lovely afternoon. Thank you. You too. Bye. Thank you.","start_word":131,"end_word":145,"intents":[{"intent":"End conversation","confidence_score":0.17538847}]}]},"sentiments":{"segments":[{"text":"Hi, Adrian. Hello? Hi, ma'am.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.12401854991912842},{"text":"Good afternoon.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.34877604246139526},{"text":"This is Abby from Tech two one. Is this miss Adrienne Bailey? It is. Oh, okay. From Department of Transport. Correct? Yeah. That's right. Oh, yeah. We wanted to reach out, ma'am. I wanted to check if you are, you know, of the same interest since if it if it's not you or one of your guy in your department we've spoken with in the past, We wanted to confirm if you're still up for an IT review towards the middle of this year, like a, you know, quick gap analysis for the IT. No. No. Thank you. Alright. Not that apologies. That that's not not something for us. Oh, okay. No problem, ma'am. But thank you so much for No your problem. time.","start_word":7,"end_word":130,"sentiment":"neutral","sentiment_score":0.04680026695132256},{"text":"Thank Take you. care. Have a lovely afternoon. Thank you.","start_word":131,"end_word":140,"sentiment":"positive","sentiment_score":0.5557910799980164},{"text":"You too. Bye.","start_word":141,"end_word":143,"sentiment":"neutral","sentiment_score":0.28176069259643555},{"text":"Thank you.","start_word":144,"end_word":145,"sentiment":"positive","sentiment_score":0.39105671644210815}],"average":{"sentiment":"neutral","sentiment_score":0.10044865135674004}}}}