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Bye.","paragraphs":[{"sentences":[{"text":"Hello, Jordan speaking.","start":0.16,"end":0.98,"sentiment":"neutral","sentiment_score":0.025940834855039913},{"text":"Yes.","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.12695638835430145},{"text":"Yeah.","start":12.095,"end":12.255,"sentiment":"neutral","sentiment_score":0.09625464677810668},{"text":"Good.","start":12.255,"end":12.755,"sentiment":"neutral","sentiment_score":0.2965535521507263},{"text":"Can you take my number off your calling list?","start":13.215,"end":15.215,"sentiment":"neutral","sentiment_score":-0.2212059216366874}],"sentiment":"neutral","sentiment_score":-0.09288441352546215,"num_words":15,"start":0.16,"end":15.215},{"sentences":[{"text":"This is, like, the third one like this I've had today.","start":15.215,"end":17.635,"sentiment":"neutral","sentiment_score":-0.19750979271802035},{"text":"Yeah.","start":19.695,"end":20.195,"sentiment":"neutral","sentiment_score":-0.05706208199262619},{"text":"Yeah.","start":22.962936,"end":23.202936,"sentiment":"neutral","sentiment_score":-0.15745553374290466},{"text":"I know.","start":23.202936,"end":23.602936,"sentiment":"neutral","sentiment_score":-0.18915871530771255},{"text":"But, yeah, I'm not interested in these calls.","start":23.602936,"end":25.522936,"sentiment":"negative","sentiment_score":-0.5418864488601685}],"sentiment":"neutral","sentiment_score":-0.3087188850926316,"num_words":23,"start":15.215,"end":25.522936},{"sentences":[{"text":"I don't know how you're getting my number, but can you take this off your call list, please?","start":25.522936,"end":28.982937,"sentiment":"negative","sentiment_score":-0.39585986899005043},{"text":"Alright.","start":30.322937,"end":30.722937,"sentiment":"neutral","sentiment_score":0.08621671795845032},{"text":"Thank you.","start":30.722937,"end":31.442936,"sentiment":"neutral","sentiment_score":0.25278402119874954},{"text":"Bye.","start":31.442936,"end":31.922935,"sentiment":"neutral","sentiment_score":0.13584387302398682},{"text":"Bye.","start":31.922935,"end":32.422935,"sentiment":"neutral","sentiment_score":0.05169849097728729}],"sentiment":"neutral","sentiment_score":-0.2759195877158124,"num_words":23,"start":25.522936,"end":32.422935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello, Jordan speaking.\n\nChannel 0: Yes. Hi. Good morning. Richard?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Richard, good day. This is Terry calling from Vigilance AI. How are you?\n\nChannel 1: Yeah. Good. Can you\n\nChannel 0: Good.\n\nChannel 1: take my number off your calling list? This is, like, the third one like this I've had today.\n\nChannel 0: Oh, I understand.\n\nChannel 1: Yeah.\n\nChannel 0: But, actually, this is the first time that I spoke with you.\n\nChannel 1: Yeah. I know. But, yeah, I'm not interested in these calls. I don't know how you're getting my number, but can you take this off your call list, please?\n\nChannel 0: I understand.\n\nChannel 1: Alright. Thank\n\nChannel 0: Okay\n\nChannel 1: you.\n\nChannel 0: then.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Jordan speaking.","start":0.16,"end":0.98,"sentiment":"neutral","sentiment_score":0.025940834855039913}],"sentiment":"neutral","sentiment_score":0.025940834855039913,"channel":1,"num_words":3,"start":0.16,"end":0.98},{"sentences":[{"text":"Yes.","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.06401468068361282},{"text":"Hi.","start":2.6399999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.15239933133125305},{"text":"Good morning.","start":2.8799999,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.2549154758453369},{"text":"Richard?","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.16833388805389404}],"sentiment":"neutral","sentiment_score":0.17891577035188674,"channel":0,"num_words":5,"start":2.3999999,"end":3.9399998},{"sentences":[{"text":"Yes.","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.12695638835430145}],"sentiment":"neutral","sentiment_score":0.12695638835430145,"channel":1,"num_words":1,"start":4.7999997,"end":5.2999997},{"sentences":[{"text":"Yeah.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.16761860251426697},{"text":"Richard, good day.","start":6.64,"end":7.52,"sentiment":"positive","sentiment_score":0.3726522922515869},{"text":"This is Terry calling from Vigilance AI.","start":7.52,"end":10.4,"sentiment":"neutral","sentiment_score":0.22645663150719234},{"text":"How are you?","start":10.4,"end":11.3,"sentiment":"neutral","sentiment_score":0.19237464666366577}],"sentiment":"neutral","sentiment_score":0.2462782742721694,"channel":0,"num_words":14,"start":5.92,"end":11.3},{"sentences":[{"text":"Yeah.","start":12.095,"end":12.255,"sentiment":"neutral","sentiment_score":0.09625464677810668},{"text":"Good.","start":12.255,"end":12.755,"sentiment":"neutral","sentiment_score":0.2965535521507263},{"text":"Can you","start":13.215,"end":13.775001,"sentiment":"neutral","sentiment_score":-0.023739665746688843}],"sentiment":"neutral","sentiment_score":0.08633221685886383,"channel":1,"num_words":4,"start":12.095,"end":13.775001},{"sentences":[{"text":"Good.","start":13.599999,"end":14.099999,"sentiment":"neutral","sentiment_score":0.07836171239614487}],"sentiment":"neutral","sentiment_score":0.07836171239614487,"channel":0,"num_words":1,"start":13.599999,"end":14.099999},{"sentences":[{"text":"take my number off your calling list?","start":13.775001,"end":15.215,"sentiment":"neutral","sentiment_score":-0.2776248518909727},{"text":"This is, like, the third one like this I've had today.","start":15.215,"end":17.635,"sentiment":"neutral","sentiment_score":-0.19750979271802035}],"sentiment":"neutral","sentiment_score":-0.22866564906305736,"channel":1,"num_words":18,"start":13.775001,"end":17.635},{"sentences":[{"text":"Oh, I understand.","start":18.654999,"end":19.795,"sentiment":"neutral","sentiment_score":-0.07128385206063588}],"sentiment":"neutral","sentiment_score":-0.07128385206063588,"channel":0,"num_words":3,"start":18.654999,"end":19.795},{"sentences":[{"text":"Yeah.","start":19.695,"end":20.195,"sentiment":"neutral","sentiment_score":-0.05706208199262619}],"sentiment":"neutral","sentiment_score":-0.05706208199262619,"channel":1,"num_words":1,"start":19.695,"end":20.195},{"sentences":[{"text":"But, actually, this is the first time that I spoke with you.","start":20.175,"end":23.314999,"sentiment":"neutral","sentiment_score":-0.12420788655678432}],"sentiment":"neutral","sentiment_score":-0.12420788655678432,"channel":0,"num_words":12,"start":20.175,"end":23.314999},{"sentences":[{"text":"Yeah.","start":22.962936,"end":23.202936,"sentiment":"neutral","sentiment_score":-0.15745553374290466},{"text":"I know.","start":23.202936,"end":23.602936,"sentiment":"neutral","sentiment_score":-0.18915871530771255},{"text":"But, yeah, I'm not interested in these calls.","start":23.602936,"end":25.522936,"sentiment":"negative","sentiment_score":-0.5418864488601685},{"text":"I don't know how you're getting my number, but can you take this off your call list, please?","start":25.522936,"end":28.982937,"sentiment":"negative","sentiment_score":-0.39585986899005043}],"sentiment":"negative","sentiment_score":-0.413666972312434,"channel":1,"num_words":29,"start":22.962936,"end":28.982937},{"sentences":[{"text":"I understand.","start":29.742937,"end":30.562937,"sentiment":"neutral","sentiment_score":-0.07833456620573997}],"sentiment":"neutral","sentiment_score":-0.07833456620573997,"channel":0,"num_words":2,"start":29.742937,"end":30.562937},{"sentences":[{"text":"Alright.","start":30.322937,"end":30.722937,"sentiment":"neutral","sentiment_score":0.08621671795845032},{"text":"Thank","start":30.722937,"end":30.962936,"sentiment":"neutral","sentiment_score":0.264862060546875}],"sentiment":"neutral","sentiment_score":0.17553938925266266,"channel":1,"num_words":2,"start":30.322937,"end":30.962936},{"sentences":[{"text":"Okay","start":30.942936,"end":31.262938,"sentiment":"neutral","sentiment_score":0.25686022639274597}],"sentiment":"neutral","sentiment_score":0.25686022639274597,"channel":0,"num_words":1,"start":30.942936,"end":31.262938},{"sentences":[{"text":"you.","start":30.962936,"end":31.442936,"sentiment":"neutral","sentiment_score":0.24070598185062408}],"sentiment":"neutral","sentiment_score":0.24070598185062408,"channel":1,"num_words":1,"start":30.962936,"end":31.442936},{"sentences":[{"text":"then.","start":31.262938,"end":31.762938,"sentiment":"neutral","sentiment_score":0.17858882248401642}],"sentiment":"neutral","sentiment_score":0.17858882248401642,"channel":0,"num_words":1,"start":31.262938,"end":31.762938},{"sentences":[{"text":"Bye.","start":31.442936,"end":31.922935,"sentiment":"neutral","sentiment_score":0.13584387302398682},{"text":"Bye.","start":31.922935,"end":32.422935,"sentiment":"neutral","sentiment_score":0.05169849097728729}],"sentiment":"neutral","sentiment_score":0.09377118200063705,"channel":1,"num_words":2,"start":31.442936,"end":32.422935}]},"summary":{"result":"success","short":"The customer, Terry, calls the agent, Jordan, fromGenerationance AI and asks to be taken off their calling list. Terry mentions that this is the first time they've had the same number and isn't interested in their calls. The agent agrees to remove Terry's number from the call list and the call ends."},"intents":{"segments":[{"text":"Can you Good. take my number off your calling list?","start_word":25,"end_word":34,"intents":[{"intent":"Remove number from call list","confidence_score":0.66436553}]}]},"sentiments":{"segments":[{"text":"Hello, Jordan speaking. Yes. Hi. Good morning. Richard? Yes. Yeah.","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.1233520284295082},{"text":"Richard, good day.","start_word":10,"end_word":12,"sentiment":"positive","sentiment_score":0.356079638004303},{"text":"This is Terry calling from Vigilance AI. How are you? Yeah. Good. Can you Good. take my number off your calling list? This is, like, the third one like this I've had today. Oh, I understand. Yeah. But, actually, this is the first time that I spoke with you. Yeah. I know.","start_word":13,"end_word":64,"sentiment":"neutral","sentiment_score":-0.06257622689008713},{"text":"But, yeah, I'm not interested in these calls. I don't know how you're getting my number, but can you take this off your call list, please?","start_word":65,"end_word":90,"sentiment":"negative","sentiment_score":-0.4323526620864868},{"text":"I understand. Alright. Thank Okay you. then. Bye. Bye.","start_word":91,"end_word":99,"sentiment":"neutral","sentiment_score":0.11181926727294922}],"average":{"sentiment":"neutral","sentiment_score":-0.09857884206269917}}}}