{"metadata":{"transaction_key":"deprecated","request_id":"01a0c68f-70c0-7c21-bfa9-50bfe5047df6","sha256":"42f755653933342b05366ee78494e5d97595448492e0b51bd83062d8295c799e","created":"2026-09-22T00:41:25.713Z","duration":12.023937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":23,"output_tokens":23},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":23,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. Sorry. Good morning. Craig, it's Ronald from cloud solution IT.","confidence":0.982666,"words":[{"word":"yeah","start":4.24,"end":4.48,"confidence":0.9042969,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.18999868631362915},{"word":"good","start":4.48,"end":4.72,"confidence":0.9970703,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6614964604377747},{"word":"afternoon","start":4.72,"end":5.22,"confidence":0.9499512,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4741879105567932},{"word":"sorry","start":5.92,"end":6.16,"confidence":0.9399414,"punctuated_word":"Sorry.","sentiment":"positive","sentiment_score":0.4640405178070069},{"word":"good","start":6.16,"end":6.3199997,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6610808372497559},{"word":"morning","start":6.3199997,"end":6.8199997,"confidence":0.9921875,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.4784000217914582},{"word":"craig","start":7.04,"end":7.2799997,"confidence":0.8222656,"punctuated_word":"Craig,","sentiment":"neutral","sentiment_score":0.20987462997436523},{"word":"it's","start":7.2799997,"end":7.7799997,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.1613774597644806},{"word":"ronald","start":8.0,"end":8.5,"confidence":0.9819336,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.17098531126976013},{"word":"from","start":9.36,"end":9.84,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.20465515553951263},{"word":"cloud","start":9.84,"end":10.24,"confidence":0.5078125,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.21169638633728027},{"word":"solution","start":10.24,"end":10.74,"confidence":0.9921875,"punctuated_word":"solution","sentiment":"neutral","sentiment_score":0.16445191204547882},{"word":"it","start":10.8,"end":11.3,"confidence":0.982666,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.1210366189479828}],"paragraphs":{"transcript":"\nYeah. Good afternoon. Sorry. Good morning. Craig, it's Ronald from cloud solution IT.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.24,"end":4.48,"sentiment":"neutral","sentiment_score":0.18999868631362915},{"text":"Good afternoon.","start":4.48,"end":5.22,"sentiment":"positive","sentiment_score":0.5678421854972839},{"text":"Sorry.","start":5.92,"end":6.16,"sentiment":"positive","sentiment_score":0.4640405178070069},{"text":"Good morning.","start":6.16,"end":6.8199997,"sentiment":"positive","sentiment_score":0.569740429520607},{"text":"Craig, it's Ronald from cloud solution IT.","start":7.04,"end":11.3,"sentiment":"neutral","sentiment_score":0.17772535341126577}],"sentiment":"neutral","sentiment_score":0.32102168523348296,"num_words":13,"start":4.24,"end":11.3}]}}]},{"alternatives":[{"transcript":"Hello?","confidence":0.96972656,"words":[{"word":"hello","start":1.8399999,"end":2.34,"confidence":0.96972656,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.03187877684831619}],"paragraphs":{"transcript":"\nHello?","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.03187877684831619}],"sentiment":"neutral","sentiment_score":0.03187877684831619,"num_words":1,"start":1.8399999,"end":2.34}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yeah. Good afternoon. Sorry. Good morning. Craig, it's Ronald from cloud solution IT.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.03187877684831619}],"sentiment":"neutral","sentiment_score":0.03187877684831619,"channel":1,"num_words":1,"start":1.8399999,"end":2.34},{"sentences":[{"text":"Yeah.","start":4.24,"end":4.48,"sentiment":"neutral","sentiment_score":0.18999868631362915},{"text":"Good afternoon.","start":4.48,"end":5.22,"sentiment":"positive","sentiment_score":0.5678421854972839},{"text":"Sorry.","start":5.92,"end":6.16,"sentiment":"positive","sentiment_score":0.4640405178070069},{"text":"Good morning.","start":6.16,"end":6.8199997,"sentiment":"positive","sentiment_score":0.569740429520607},{"text":"Craig, it's Ronald from cloud solution IT.","start":7.04,"end":11.3,"sentiment":"neutral","sentiment_score":0.17772535341126577}],"sentiment":"neutral","sentiment_score":0.32102168523348296,"channel":0,"num_words":13,"start":4.24,"end":11.3}]},"summary":{"result":"success","short":"Hello? Yeah. Good afternoon. Sorry. Good morning. Craig, it's Ronald from cloud solution IT."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.11093872785568236},{"text":"Good afternoon. Sorry. Good morning.","start_word":2,"end_word":6,"sentiment":"positive","sentiment_score":0.5194792747497559},{"text":"Craig, it's Ronald from cloud solution IT.","start_word":7,"end_word":13,"sentiment":"neutral","sentiment_score":0.18347571790218353}],"average":{"sentiment":"neutral","sentiment_score":0.2877313779748004}}}}