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We just wanted to confirm because our accounts department informed us that they received an email from you that you're you want to cancel the service and proceeding with other provider, which is SuperLoop. Mhmm. Yeah. We're really sorry for the inconvenience because as of the moment, with the data pool, which is your your request of Family Share plan is still in progress. So, yeah, that's why up until now, we're not done yet or successful with the Family Share activation. Yeah. So you already spoke with Dom regarding this? And Yeah. So mhmm, your email to the account teams? Yeah. Mhmm. So is it both your boat number or your number only? So let me just confirm your number. So we're going to cancel your service now, your phone number Four more end? Actually, you, yeah, you just requested to have a family share, but you did not mention that you will be cancelling. Mhmm. Mhmm. Mhmm. Mhmm. Yeah. That's correct. Mhmm. Okay. So right now, you're already with a different provider. Mhmm. Yeah. Yes. Yes. That's correct. Mhmm. Yes. That's correct. Yes. Mhmm. But, yeah, we're just confirming because as of the moment, we're processing your Family Shared upgrade on. That's okay. Mhmm. And so we're not going to proceed with that anymore. Okay. Okay. Okay. So I'm going this is noted, the cancellation. So you want us to proceed with the cancellation on July 29 or July 27? Because yeah. Because okay. Because since you already mhmm. So upon checking here, you already settled your invoice for the month of June. Is that correct? You already made the payment. Upon checking here, there's a payment already for the month of June. It's June eighth. You made the payment. Yeah. So if you want us to cancel the service, we can cancel it on the end of this month. Because if you want it to be canceled next month, you'll be receiving an invoice again for the month of July. You mean the thirty days cancellation notice? Yeah. Yeah. That's correct. We we are advising a customer to inform us when to cancel thirty days before so that we'll be informed. Since in your case, it's already near the end of the month, you already maximized the this full month, and but you have until thirty one thirty since last day of this month is thirty, up until tomorrow. Yeah. But Okay. Good. Yeah. Because if we will cancel it next month, there will be an incurring invoice that is every first week of the month. So you need to settle the monthly bill for the month of July, if ever. Mhmm. Last day is let me just check. It's July 31. Yeah. Yeah. That's correct. Mhmm. Which you'll be receiving the invoice on the first week first week of July. Mhmm. But mhmm. Mhmm. So if you wanted to cancel on July instead, we can note the cancellation on July 31 so that on August, you will not be billed anymore. We'll cancel it on July 31. Mhmm. Okay. Okay then. So yeah. So yeah. No worries. Yeah. This is all good. Just wanted to confirm again, you want us to cancel the service on July 31, and you so you'll be receiving your last invoice the first week of July then. Once yeah. Once that's all settled, we can then proceed with the cancellation on July 31 to prevent you invoicing on August. Okay. Thank you then. You're welcome. Thanks as well. You too. 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Yes. Yes. Hello. Good morning.\n\nThis is Maureen from Airtel tech support. Am I speaking with Gianne? Yes. Yeah. Good morning.\n\nWe just wanted to confirm because our accounts department informed us that they received an email from you that you're you want to cancel the service and proceeding with other provider, which is SuperLoop. Mhmm. Yeah. We're really sorry for the inconvenience because as of the moment, with the data pool, which is your your request of Family Share plan is still in progress. So, yeah, that's why up until now, we're not done yet or successful with the Family Share activation.\n\nYeah. So you already spoke with Dom regarding this? And Yeah. So mhmm, your email to the account teams? Yeah.\n\nMhmm. So is it both your boat number or your number only? So let me just confirm your number. So we're going to cancel your service now, your phone number Four more end? Actually, you, yeah, you just requested to have a family share, but you did not mention that you will be cancelling.\n\nMhmm. Mhmm. Mhmm. Mhmm. Yeah.\n\nThat's correct. Mhmm. Okay. So right now, you're already with a different provider. Mhmm.\n\nYeah. Yes. Yes. That's correct. Mhmm.\n\nYes. That's correct. Yes. Mhmm. But, yeah, we're just confirming because as of the moment, we're processing your Family Shared upgrade on.\n\nThat's okay. Mhmm. And so we're not going to proceed with that anymore. Okay. Okay.\n\nOkay. So I'm going this is noted, the cancellation. So you want us to proceed with the cancellation on July 29 or July 27? Because yeah. Because okay.\n\nBecause since you already mhmm. So upon checking here, you already settled your invoice for the month of June. Is that correct? You already made the payment. Upon checking here, there's a payment already for the month of June.\n\nIt's June eighth. You made the payment. Yeah. So if you want us to cancel the service, we can cancel it on the end of this month. Because if you want it to be canceled next month, you'll be receiving an invoice again for the month of July.\n\nYou mean the thirty days cancellation notice? Yeah. Yeah. That's correct. We we are advising a customer to inform us when to cancel thirty days before so that we'll be informed.\n\nSince in your case, it's already near the end of the month, you already maximized the this full month, and but you have until thirty one thirty since last day of this month is thirty, up until tomorrow. Yeah. But Okay. Good. Yeah.\n\nBecause if we will cancel it next month, there will be an incurring invoice that is every first week of the month. So you need to settle the monthly bill for the month of July, if ever. Mhmm. Last day is let me just check. It's July 31.\n\nYeah. Yeah. That's correct. Mhmm. Which you'll be receiving the invoice on the first week first week of July.\n\nMhmm. But mhmm. Mhmm. So if you wanted to cancel on July instead, we can note the cancellation on July 31 so that on August, you will not be billed anymore. We'll cancel it on July 31.\n\nMhmm. Okay. Okay then. So yeah. So yeah.\n\nNo worries. Yeah. This is all good. Just wanted to confirm again, you want us to cancel the service on July 31, and you so you'll be receiving your last invoice the first week of July then. Once yeah.\n\nOnce that's all settled, we can then proceed with the cancellation on July 31 to prevent you invoicing on August. Okay. Thank you then. You're welcome. Thanks as well.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.13223975896835327},{"text":"Yes.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.10457871854305267},{"text":"Yes.","start":5.6,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.09169164299964903},{"text":"Hello.","start":5.7599998,"end":6.16,"sentiment":"neutral","sentiment_score":0.12990716099739075},{"text":"Good morning.","start":6.16,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.29899704456329346}],"sentiment":"neutral","sentiment_score":0.17606856177250543,"num_words":6,"start":3.28,"end":6.8799996},{"sentences":[{"text":"This is Maureen from Airtel tech support.","start":6.8799996,"end":9.46,"sentiment":"neutral","sentiment_score":0.1219795144030026},{"text":"Am I speaking with Gianne?","start":10.639999,"end":12.179999,"sentiment":"neutral","sentiment_score":0.06649556457996368},{"text":"Yes.","start":20.645,"end":21.145,"sentiment":"neutral","sentiment_score":0.07650083303451538},{"text":"Yeah.","start":21.365,"end":21.685,"sentiment":"neutral","sentiment_score":0.07736323773860931},{"text":"Good morning.","start":21.685,"end":22.425,"sentiment":"neutral","sentiment_score":0.14148429036140442}],"sentiment":"neutral","sentiment_score":0.10144794220104814,"num_words":16,"start":6.8799996,"end":22.425},{"sentences":[{"text":"We just wanted to confirm because our accounts department informed us that they received an email from you that you're you want to cancel the service and proceeding with other provider, which is SuperLoop.","start":23.045,"end":39.37,"sentiment":"neutral","sentiment_score":-0.032393472844406086},{"text":"Mhmm.","start":40.87,"end":41.37,"sentiment":"neutral","sentiment_score":-0.007743358612060547},{"text":"Yeah.","start":43.965,"end":44.465,"sentiment":"neutral","sentiment_score":-0.04982685670256615},{"text":"We're really sorry for the inconvenience because as of the moment, with the data pool, which is your your request of Family Share plan is still in progress.","start":45.164997,"end":59.105,"sentiment":"neutral","sentiment_score":-0.2516554362539734},{"text":"So, yeah, that's why up until now, we're not done yet or successful with the Family Share activation.","start":61.41,"end":68.31,"sentiment":"neutral","sentiment_score":-0.17257489057050812}],"sentiment":"neutral","sentiment_score":-0.1379469333829858,"num_words":82,"start":23.045,"end":68.31},{"sentences":[{"text":"Yeah.","start":104.005005,"end":104.505005,"sentiment":"neutral","sentiment_score":0.06446494907140732},{"text":"So you already spoke with Dom regarding this?","start":104.725006,"end":107.705,"sentiment":"neutral","sentiment_score":0.03421313059516251},{"text":"And Yeah.","start":119.38,"end":121.86,"sentiment":"neutral","sentiment_score":0.026417603716254234},{"text":"So mhmm, your email to the account teams?","start":121.86,"end":133.965,"sentiment":"neutral","sentiment_score":-0.014399774721823633},{"text":"Yeah.","start":142.40001,"end":142.90001,"sentiment":"neutral","sentiment_score":0.04822051152586937}],"sentiment":"neutral","sentiment_score":0.01620137575082481,"num_words":20,"start":104.005005,"end":142.90001},{"sentences":[{"text":"Mhmm.","start":143.20001,"end":143.70001,"sentiment":"neutral","sentiment_score":0.02082938700914383},{"text":"So is it both your boat number or your number only?","start":144.32,"end":154.78499,"sentiment":"neutral","sentiment_score":0.01758000948889689},{"text":"So let me just confirm your number.","start":166.31,"end":168.81,"sentiment":"neutral","sentiment_score":0.027173744780676707},{"text":"So we're going to cancel your service now, your phone number Four more end?","start":170.63,"end":178.89499,"sentiment":"neutral","sentiment_score":-0.06728548383606332},{"text":"Actually, you, yeah, you just requested to have a family share, but you did not mention that you will be cancelling.","start":195.51001,"end":209.49501,"sentiment":"neutral","sentiment_score":-0.1251801179633254}],"sentiment":"neutral","sentiment_score":-0.05863617677931433,"num_words":54,"start":143.20001,"end":209.49501},{"sentences":[{"text":"Mhmm.","start":214.265,"end":214.515,"sentiment":"neutral","sentiment_score":-0.04909297823905945},{"text":"Mhmm.","start":214.515,"end":215.015,"sentiment":"neutral","sentiment_score":-0.037222668528556824},{"text":"Mhmm.","start":215.155,"end":215.655,"sentiment":"neutral","sentiment_score":-0.08265091478824615},{"text":"Mhmm.","start":217.42,"end":217.92,"sentiment":"neutral","sentiment_score":-0.08056499063968658},{"text":"Yeah.","start":232.29999,"end":232.78,"sentiment":"neutral","sentiment_score":-0.013654550537467005}],"sentiment":"neutral","sentiment_score":-0.052637220546603206,"num_words":5,"start":214.265,"end":232.78},{"sentences":[{"text":"That's correct.","start":232.78,"end":234.615,"sentiment":"neutral","sentiment_score":0.026546216569840908},{"text":"Mhmm.","start":234.675,"end":235.175,"sentiment":"neutral","sentiment_score":-0.006995689123868942},{"text":"Okay.","start":252.95999,"end":253.45999,"sentiment":"neutral","sentiment_score":-0.06560351699590683},{"text":"So right now, you're already with a different provider.","start":253.59999,"end":257.13998,"sentiment":"neutral","sentiment_score":-0.12926230165693495},{"text":"Mhmm.","start":261.6,"end":262.005,"sentiment":"neutral","sentiment_score":-0.25266772508621216}],"sentiment":"neutral","sentiment_score":-0.10253822949848004,"num_words":14,"start":232.78,"end":262.005},{"sentences":[{"text":"Yeah.","start":271.525,"end":272.025,"sentiment":"neutral","sentiment_score":-0.07444774359464645},{"text":"Yes.","start":276.64502,"end":277.05,"sentiment":"neutral","sentiment_score":-0.054264187812805176},{"text":"Yes.","start":278.97,"end":279.37,"sentiment":"neutral","sentiment_score":-0.1926850378513336},{"text":"That's correct.","start":279.37,"end":280.27,"sentiment":"neutral","sentiment_score":-0.042941391468048096},{"text":"Mhmm.","start":283.16998,"end":283.66998,"sentiment":"negative","sentiment_score":-0.39501646161079407}],"sentiment":"neutral","sentiment_score":-0.13371603563427925,"num_words":6,"start":271.525,"end":283.66998},{"sentences":[{"text":"Yes.","start":286.56998,"end":287.06998,"sentiment":"neutral","sentiment_score":0.045408204197883606},{"text":"That's correct.","start":287.21,"end":287.94998,"sentiment":"neutral","sentiment_score":0.09929412230849266},{"text":"Yes.","start":299.955,"end":300.455,"sentiment":"neutral","sentiment_score":0.1563366949558258},{"text":"Mhmm.","start":318.29,"end":318.79,"sentiment":"neutral","sentiment_score":0.08693033456802368},{"text":"But, yeah, we're just confirming because as of the moment, we're processing your Family Shared upgrade on.","start":318.905,"end":326.445,"sentiment":"neutral","sentiment_score":0.191372869645848}],"sentiment":"neutral","sentiment_score":0.1700273755599152,"num_words":22,"start":286.56998,"end":326.445},{"sentences":[{"text":"That's okay.","start":328.345,"end":333.69,"sentiment":"neutral","sentiment_score":-0.12321639806032181},{"text":"Mhmm.","start":335.37,"end":335.87,"sentiment":"neutral","sentiment_score":-0.10524212568998335},{"text":"And so we're not going to proceed with that anymore.","start":337.77,"end":340.27,"sentiment":"neutral","sentiment_score":-0.13791992664337158},{"text":"Okay.","start":342.65,"end":343.15,"sentiment":"neutral","sentiment_score":-0.1560932099819183},{"text":"Okay.","start":343.53,"end":344.03,"sentiment":"neutral","sentiment_score":-0.0788939818739891}],"sentiment":"neutral","sentiment_score":-0.1310574253400167,"num_words":15,"start":328.345,"end":344.03},{"sentences":[{"text":"Okay.","start":345.61002,"end":346.11002,"sentiment":"neutral","sentiment_score":-0.03655828535556793},{"text":"So I'm going this is noted, the cancellation.","start":347.085,"end":350.145,"sentiment":"neutral","sentiment_score":-0.06606011837720871},{"text":"So you want us to proceed with the cancellation on July 29 or July 27?","start":351.005,"end":359.87,"sentiment":"neutral","sentiment_score":-0.021903935198982556},{"text":"Because yeah.","start":368.01,"end":369.22998,"sentiment":"neutral","sentiment_score":-0.007425480522215366},{"text":"Because okay.","start":371.21,"end":373.38998,"sentiment":"neutral","sentiment_score":0.01538957841694355}],"sentiment":"neutral","sentiment_score":-0.0313453594488757,"num_words":28,"start":345.61002,"end":373.38998},{"sentences":[{"text":"Because since you already mhmm.","start":375.215,"end":379.63498,"sentiment":"neutral","sentiment_score":0.060495099425315856},{"text":"So upon checking here, you already settled your invoice for the month of June.","start":380.01498,"end":384.995,"sentiment":"neutral","sentiment_score":0.05672608023243291},{"text":"Is that correct?","start":385.775,"end":386.675,"sentiment":"neutral","sentiment_score":0.042620143542687096},{"text":"You already made the payment.","start":387.53497,"end":389.07498,"sentiment":"neutral","sentiment_score":-0.10866647958755493},{"text":"Upon checking here, there's a payment already for the month of June.","start":390.78,"end":396.14,"sentiment":"neutral","sentiment_score":-0.0016208143400338788}],"sentiment":"neutral","sentiment_score":0.01696715079462872,"num_words":39,"start":375.215,"end":396.14},{"sentences":[{"text":"It's June eighth.","start":396.14,"end":397.28,"sentiment":"neutral","sentiment_score":0.0030053597098837295},{"text":"You made the payment.","start":397.66,"end":398.72,"sentiment":"neutral","sentiment_score":0.00023316615261137486},{"text":"Yeah.","start":398.78,"end":399.28,"sentiment":"neutral","sentiment_score":-0.033811360597610474},{"text":"So if you want us to cancel the service, we can cancel it on the end of this month.","start":399.9,"end":408.045,"sentiment":"neutral","sentiment_score":-0.1897361870659025},{"text":"Because if you want it to be canceled next month, you'll be receiving an invoice again for the month of July.","start":408.505,"end":416.365,"sentiment":"neutral","sentiment_score":-0.13493257761001587}],"sentiment":"neutral","sentiment_score":-0.13463404793583322,"num_words":48,"start":396.14,"end":416.365},{"sentences":[{"text":"You mean the thirty days cancellation notice?","start":432.615,"end":435.35498,"sentiment":"neutral","sentiment_score":-0.039667915286762376},{"text":"Yeah.","start":437.97498,"end":438.47498,"sentiment":"neutral","sentiment_score":0.008116398006677628},{"text":"Yeah.","start":443.335,"end":443.655,"sentiment":"neutral","sentiment_score":0.055663060396909714},{"text":"That's correct.","start":443.655,"end":444.47498,"sentiment":"neutral","sentiment_score":0.12054266035556793},{"text":"We we are advising a customer to inform us when to cancel thirty days before so that we'll be informed.","start":444.775,"end":457.21,"sentiment":"neutral","sentiment_score":-0.0032464679912663995}],"sentiment":"neutral","sentiment_score":-0.0012174189586432712,"num_words":31,"start":432.615,"end":457.21},{"sentences":[{"text":"Since in your case, it's already near the end of the month, you already maximized the this full month, and but you have until thirty one thirty since last day of this month is thirty, up until tomorrow.","start":457.745,"end":475.66,"sentiment":"neutral","sentiment_score":-0.006576272217850936},{"text":"Yeah.","start":477.64,"end":478.14,"sentiment":"neutral","sentiment_score":-0.006261557340621948},{"text":"But Okay.","start":478.92,"end":492.065,"sentiment":"neutral","sentiment_score":-0.09585531055927277},{"text":"Good.","start":492.065,"end":492.565,"sentiment":"neutral","sentiment_score":-0.0024536773562431335},{"text":"Yeah.","start":504.16,"end":504.66,"sentiment":"neutral","sentiment_score":-0.07288806885480881}],"sentiment":"neutral","sentiment_score":-0.012167727184850116,"num_words":43,"start":457.745,"end":504.66},{"sentences":[{"text":"Because if we will cancel it next month, there will be an incurring invoice that is every first week of the month.","start":504.72,"end":513.785,"sentiment":"neutral","sentiment_score":-0.2904937917535955},{"text":"So you need to settle the monthly bill for the month of July, if ever.","start":514.085,"end":522.165,"sentiment":"neutral","sentiment_score":-0.1688034251332283},{"text":"Mhmm.","start":522.165,"end":522.665,"sentiment":"neutral","sentiment_score":-0.04407298192381859},{"text":"Last day is let me just check.","start":528.76,"end":531.72,"sentiment":"neutral","sentiment_score":-0.006805062160960266},{"text":"It's July 31.","start":531.72,"end":533.5,"sentiment":"neutral","sentiment_score":-0.0015963359037414193}],"sentiment":"neutral","sentiment_score":-0.18790442125706855,"num_words":48,"start":504.72,"end":533.5},{"sentences":[{"text":"Yeah.","start":540.36,"end":540.795,"sentiment":"neutral","sentiment_score":0.019798245280981064},{"text":"Yeah.","start":541.27496,"end":541.51495,"sentiment":"neutral","sentiment_score":0.07185029983520508},{"text":"That's correct.","start":541.51495,"end":542.33496,"sentiment":"neutral","sentiment_score":0.11569687724113464},{"text":"Mhmm.","start":542.475,"end":542.975,"sentiment":"neutral","sentiment_score":0.04921671748161316},{"text":"Which you'll be receiving the invoice on the first week first week of July.","start":544.555,"end":550.575,"sentiment":"neutral","sentiment_score":0.1302607304283551}],"sentiment":"neutral","sentiment_score":0.11557417068826525,"num_words":19,"start":540.36,"end":550.575},{"sentences":[{"text":"Mhmm.","start":552.875,"end":553.375,"sentiment":"neutral","sentiment_score":0.04784756898880005},{"text":"But mhmm.","start":554.37,"end":560.05,"sentiment":"neutral","sentiment_score":0.003655361942946911},{"text":"Mhmm.","start":560.05,"end":560.55,"sentiment":"neutral","sentiment_score":-0.03183677792549133},{"text":"So if you wanted to cancel on July instead, we can note the cancellation on July 31 so that on August, you will not be billed anymore.","start":560.93,"end":572.745,"sentiment":"neutral","sentiment_score":-0.09081830222297597},{"text":"We'll cancel it on July 31.","start":575.525,"end":578.105,"sentiment":"neutral","sentiment_score":-0.03392111820479234}],"sentiment":"neutral","sentiment_score":-0.07114322579188927,"num_words":37,"start":552.875,"end":578.105},{"sentences":[{"text":"Mhmm.","start":583.765,"end":584.265,"sentiment":"neutral","sentiment_score":-0.017673980444669724},{"text":"Okay.","start":598.35,"end":598.50995,"sentiment":"neutral","sentiment_score":0.022287072613835335},{"text":"Okay then.","start":598.50995,"end":599.41,"sentiment":"neutral","sentiment_score":0.11660494655370712},{"text":"So yeah.","start":600.005,"end":600.72504,"sentiment":"neutral","sentiment_score":-0.12197648733854294},{"text":"So yeah.","start":600.72504,"end":605.685,"sentiment":"neutral","sentiment_score":-0.22147375345230103}],"sentiment":"neutral","sentiment_score":-0.05613468703813851,"num_words":8,"start":583.765,"end":605.685},{"sentences":[{"text":"No worries.","start":605.685,"end":606.425,"sentiment":"neutral","sentiment_score":-0.12215465307235718},{"text":"Yeah.","start":606.72504,"end":607.045,"sentiment":"neutral","sentiment_score":-0.026784557849168777},{"text":"This is all good.","start":607.045,"end":608.265,"sentiment":"neutral","sentiment_score":0.17362655326724052},{"text":"Just wanted to confirm again, you want us to cancel the service on July 31, and you so you'll be receiving your last invoice the first week of July then.","start":608.485,"end":620.55,"sentiment":"neutral","sentiment_score":-0.03471551174297929},{"text":"Once yeah.","start":622.29,"end":623.08997,"sentiment":"neutral","sentiment_score":0.027703643776476383}],"sentiment":"neutral","sentiment_score":-0.014426813222085819,"num_words":39,"start":605.685,"end":623.08997},{"sentences":[{"text":"Once that's all settled, we can then proceed with the cancellation on July 31 to prevent you invoicing on August.","start":623.08997,"end":630.73505,"sentiment":"neutral","sentiment_score":-0.00189047884196043},{"text":"Okay.","start":633.67505,"end":634.17505,"sentiment":"neutral","sentiment_score":0.09133335202932358},{"text":"Thank you then.","start":635.67505,"end":636.655,"sentiment":"positive","sentiment_score":0.48013079166412354},{"text":"You're welcome.","start":637.03503,"end":637.775,"sentiment":"positive","sentiment_score":0.35073042660951614},{"text":"Thanks as well.","start":637.91504,"end":639.135,"sentiment":"positive","sentiment_score":0.6279147466023763}],"sentiment":"neutral","sentiment_score":0.14065935321409126,"num_words":29,"start":623.08997,"end":639.135},{"sentences":[{"text":"You too.","start":639.515,"end":640.23505,"sentiment":"positive","sentiment_score":0.34929488599300385},{"text":"Bye.","start":640.23505,"end":640.73505,"sentiment":"neutral","sentiment_score":0.22132441401481628}],"sentiment":"neutral","sentiment_score":0.30663806200027466,"num_words":3,"start":639.515,"end":640.73505}]}}]},{"alternatives":[{"transcript":"Good morning, Mary. Good morning. Yeah. Good morning. Yeah. I yeah. You're you're talking with yeah. I'm speaking now. Good morning. Yeah. Yeah. Right. Yes. Right. Yep. Yeah. Oh, that's okay. That's okay. You know? Yeah. I already talked to Tom about the family share. So he suggest me to you the yeah. Another plan for my son. That is all good. Yeah. That is all good. No worries. So but for me, I think for the SuperLoop, I have the home Internet from them. So I just want to combine my mobile phone with the home Internet, so it's very convenient for me to save some money as well. Yeah. I texted his yeah. I used to yeah. I called him. Yeah. Yeah. I also asked him my account number. Yeah. That's it. And after just let me yeah. After that, I I think you already received my email. It is. Right? No. My email for you know, inform you that I will choose another provider for my cell phone. First of all, my number first. Yep. My number first. Later, I will see It's for my son. I think my son I'm not sure for him, but for me, you can do the first. Yeah. I I'm not sure what are you talking about. You're asking me. So if I have to cancel my survey from your company, I have to inform you thirty days ago if this is right. Hello? Come on. Don't talk about the family share. That is a past history. I think that one is nothing wrong with the today's case. Yeah. My question is, last time you talked to me, if I cancel or maybe I I I don't want you to cancel if I change to another provider. So I have to inform you at least one month if this is right. Oh, okay. So would you please tell me what what it done the the the this this yeah. I mean, so from last week until when I can change to another provider. Yeah. That is a point. No. Not yet. Not yet. Because they still have one more mouse. I I will not spend double money for your company and their company. You you know my need? Do do do you understand my my my my my my my answer? Because now I'm still using yours. I don't use others. And at the same time, otherwise, I have to spend a lot of money. So, yeah, I mean, after one month later, I will use another one. I just choose for December. Maybe from your your side, maybe my last day is July 27. I will ask the another provider start from '24 or '25, maybe two days early so that we can successfully connect each other. Yeah. I mean, I just want to make sure my cell phone, it works it work. No. Don't don't talk about the family. Yeah. I don't want to talk about them one because it has been for a while. But finally, I quit them one. Okay? Yeah. Don't talk about them one. Okay. Yeah. We're not. Yeah. I will not. I can see. Yeah. Yeah. It depends on your what time is the the last day from my side. Because last week, I text your message email. Yeah. It's not depends on on me. Yeah. I think. You can you can start call yeah. I don't know. Yeah. Yeah. Okay. Yeah. Yeah. So so so my question is you're asking me I have to inform your company at least one month earlier. So then you you mean two or three days you can cancel from can you you also can cancel from your side. Is this right? Yeah. Yeah. Yeah. Last time you may send I have thirty days notification. Yeah. Oh, okay. Okay. Okay. I got it. But for tomorrow, if you cancel my my cell phone, the Internet, it's hard for me because I for the new one, I didn't receive their physical card yet. Yeah. Same card, not yet. So I also need to take time to wait for that. So, yeah, better just follow your schedule. Follow your policy to to to do stop my my one and the normal schedule. Yeah. Mhmm. Yeah. Sure. So yeah. Yeah. What is the last day of the month the next month? So you may ask him to pay the whole month, the bill, if this. Right? Okay. Okay. I got it. Yeah. Okay. Okay. I got it. Yeah. Please do that. Please email. Sending me email confirmation and the bill I will pay. Okay. Yeah. Yeah. I know. I know. I yeah. So yeah. Sure. Sure. That's why I have to know the exact date. I also need to inform the next provider to make sure they handle successfully connect to my mobile my Internet for my, yeah, August. Yeah. That's that's it. Okay. Thank you. Yeah. Sorry for bringing such troubles to your yeah. I'm so sorry. Yeah. Yeah. Yeah. Yeah. Yes. Sure. Sure. Yeah. Yeah. Sure. Yeah. Yeah. Right. Yeah. Yeah. I will do. Okay. Thank you. Thanks for calling. Have a good day. Bye. 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morning, Mary. Good morning. Yeah. Good morning. Yeah.\n\nI yeah. You're you're talking with yeah. I'm speaking now. Good morning. Yeah.\n\nYeah. Right. Yes. Right. Yep.\n\nYeah. Oh, that's okay. That's okay. You know? Yeah.\n\nI already talked to Tom about the family share. So he suggest me to you the yeah. Another plan for my son. That is all good. Yeah.\n\nThat is all good. No worries. So but for me, I think for the SuperLoop, I have the home Internet from them. So I just want to combine my mobile phone with the home Internet, so it's very convenient for me to save some money as well. Yeah.\n\nI texted his yeah. I used to yeah. I called him. Yeah. Yeah.\n\nI also asked him my account number. Yeah. That's it. And after just let me yeah. After that, I I think you already received my email.\n\nIt is. Right? No. My email for you know, inform you that I will choose another provider for my cell phone. First of all, my number first.\n\nYep. My number first. Later, I will see It's for my son. I think my son I'm not sure for him, but for me, you can do the first. Yeah.\n\nI I'm not sure what are you talking about. You're asking me. So if I have to cancel my survey from your company, I have to inform you thirty days ago if this is right. Hello? Come on.\n\nDon't talk about the family share. That is a past history. I think that one is nothing wrong with the today's case. Yeah. My question is, last time you talked to me, if I cancel or maybe I I I don't want you to cancel if I change to another provider.\n\nSo I have to inform you at least one month if this is right. Oh, okay. So would you please tell me what what it done the the the this this yeah. I mean, so from last week until when I can change to another provider. Yeah.\n\nThat is a point. No. Not yet. Not yet. Because they still have one more mouse.\n\nI I will not spend double money for your company and their company. You you know my need? Do do do you understand my my my my my my my answer? Because now I'm still using yours. I don't use others.\n\nAnd at the same time, otherwise, I have to spend a lot of money. So, yeah, I mean, after one month later, I will use another one. I just choose for December. Maybe from your your side, maybe my last day is July 27. I will ask the another provider start from '24 or '25, maybe two days early so that we can successfully connect each other.\n\nYeah. I mean, I just want to make sure my cell phone, it works it work. No. Don't don't talk about the family. Yeah.\n\nI don't want to talk about them one because it has been for a while. But finally, I quit them one. Okay? Yeah. Don't talk about them one.\n\nOkay. Yeah. We're not. Yeah. I will not.\n\nI can see. Yeah. Yeah. It depends on your what time is the the last day from my side. Because last week, I text your message email.\n\nYeah. It's not depends on on me. Yeah. I think. You can you can start call yeah.\n\nI don't know. Yeah. Yeah. Okay. Yeah.\n\nYeah. So so so my question is you're asking me I have to inform your company at least one month earlier. So then you you mean two or three days you can cancel from can you you also can cancel from your side. Is this right? Yeah.\n\nYeah. Yeah. Last time you may send I have thirty days notification. Yeah. Oh, okay.\n\nOkay. Okay. I got it. But for tomorrow, if you cancel my my cell phone, the Internet, it's hard for me because I for the new one, I didn't receive their physical card yet. Yeah.\n\nSame card, not yet. So I also need to take time to wait for that. So, yeah, better just follow your schedule. Follow your policy to to to do stop my my one and the normal schedule. Yeah.\n\nMhmm. Yeah. Sure. So yeah. Yeah.\n\nWhat is the last day of the month the next month? So you may ask him to pay the whole month, the bill, if this. Right? Okay. Okay.\n\nI got it. Yeah. Okay. Okay. I got it.\n\nYeah. Please do that. Please email. Sending me email confirmation and the bill I will pay. Okay.\n\nYeah. Yeah. I know. I know. I yeah.\n\nSo yeah. Sure. Sure. That's why I have to know the exact date. I also need to inform the next provider to make sure they handle successfully connect to my mobile my Internet for my, yeah, August.\n\nYeah. That's that's it. Okay. Thank you. Yeah.\n\nSorry for bringing such troubles to your yeah. I'm so sorry. Yeah. Yeah. Yeah.\n\nYeah. Yes. Sure. Sure. Yeah.\n\nYeah. Sure. Yeah. Yeah. Right.\n\nYeah. Yeah. I will do. Okay. Thank you.\n\nThanks for calling. Have a good day. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good morning, Mary.","start":2.8,"end":4.1,"sentiment":"neutral","sentiment_score":0.16583460569381714},{"text":"Good morning.","start":6.08,"end":6.66,"sentiment":"positive","sentiment_score":0.3723929673433304},{"text":"Yeah.","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.07146917283535004},{"text":"Good morning.","start":10.96,"end":11.7,"sentiment":"neutral","sentiment_score":0.12532727420330048},{"text":"Yeah.","start":14.015,"end":14.415,"sentiment":"neutral","sentiment_score":0.0333259254693985}],"sentiment":"neutral","sentiment_score":0.1775265998310513,"num_words":9,"start":2.8,"end":14.415},{"sentences":[{"text":"I yeah.","start":14.415,"end":15.135,"sentiment":"neutral","sentiment_score":0.035672688856720924},{"text":"You're you're talking with yeah.","start":15.135,"end":16.815,"sentiment":"neutral","sentiment_score":0.027589840814471245},{"text":"I'm speaking 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email.","start":124.58,"end":127.799995,"sentiment":"neutral","sentiment_score":0.023896357230842113}],"sentiment":"neutral","sentiment_score":0.02500674558373598,"num_words":26,"start":115.54,"end":127.799995},{"sentences":[{"text":"It is.","start":127.86,"end":128.34,"sentiment":"neutral","sentiment_score":0.020048060454428196},{"text":"Right?","start":128.34,"end":128.84,"sentiment":"neutral","sentiment_score":0.008400171995162964},{"text":"No.","start":134.925,"end":135.405,"sentiment":"neutral","sentiment_score":-0.2039639353752136},{"text":"My email for you know, inform you that I will choose another provider for my cell phone.","start":135.405,"end":142.465,"sentiment":"neutral","sentiment_score":-0.12498566902735654},{"text":"First of all, my number first.","start":151.11,"end":152.89,"sentiment":"neutral","sentiment_score":0.01850385048116247}],"sentiment":"neutral","sentiment_score":-0.08034077455738077,"num_words":27,"start":127.86,"end":152.89},{"sentences":[{"text":"Yep.","start":153.03,"end":153.34999,"sentiment":"neutral","sentiment_score":0.04317893087863922},{"text":"My number first.","start":153.34999,"end":154.39,"sentiment":"neutral","sentiment_score":0.01650045004983743},{"text":"Later, I will see It's for my son.","start":154.39,"end":157.655,"sentiment":"neutral","sentiment_score":0.010529405262786895},{"text":"I think my son I'm not sure for him, but for me, you can do the first.","start":157.655,"end":163.595,"sentiment":"neutral","sentiment_score":-0.024737986681215903},{"text":"Yeah.","start":179.59,"end":179.99,"sentiment":"neutral","sentiment_score":-0.08438177406787872}],"sentiment":"neutral","sentiment_score":-0.010933734150603414,"num_words":30,"start":153.03,"end":179.99},{"sentences":[{"text":"I I'm not sure what are you talking about.","start":179.99,"end":182.39,"sentiment":"neutral","sentiment_score":-0.3049606316619449},{"text":"You're asking me.","start":182.39,"end":183.435,"sentiment":"neutral","sentiment_score":-0.2553596993287404},{"text":"So if I have to cancel my survey from your company, I have to inform you thirty days ago if this is right.","start":183.435,"end":191.055,"sentiment":"neutral","sentiment_score":-0.20908816482709802},{"text":"Hello?","start":194.555,"end":195.055,"sentiment":"neutral","sentiment_score":-0.05216796323657036},{"text":"Come on.","start":204.89,"end":205.70999,"sentiment":"neutral","sentiment_score":-0.16516748070716858}],"sentiment":"neutral","sentiment_score":-0.22900672364783914,"num_words":38,"start":179.99,"end":205.70999},{"sentences":[{"text":"Don't talk about the family share.","start":206.17,"end":207.93,"sentiment":"negative","sentiment_score":-0.3432215799887975},{"text":"That is a past history.","start":207.93,"end":209.685,"sentiment":"negative","sentiment_score":-0.3547537922859192},{"text":"I think that one is nothing wrong with the today's case.","start":210.165,"end":213.94499,"sentiment":"neutral","sentiment_score":-0.26472840119491925},{"text":"Yeah.","start":214.405,"end":214.72499,"sentiment":"neutral","sentiment_score":-0.033457063138484955},{"text":"My question is, last time you talked to me, if I cancel or maybe I I I don't want you to cancel if I change to another provider.","start":214.72499,"end":226.69,"sentiment":"neutral","sentiment_score":-0.3104475662112236}],"sentiment":"neutral","sentiment_score":-0.3033548974815537,"num_words":51,"start":206.17,"end":226.69},{"sentences":[{"text":"So I have to inform you at least one month if this is right.","start":227.31,"end":232.29,"sentiment":"neutral","sentiment_score":-0.21057182443993433},{"text":"Oh, okay.","start":233.47,"end":234.51,"sentiment":"neutral","sentiment_score":0.05125085636973381},{"text":"So would you please tell me what what it done the the the this this yeah.","start":234.51,"end":241.565,"sentiment":"neutral","sentiment_score":-0.09528493136167526},{"text":"I mean, so from last week until when I can change to another provider.","start":241.565,"end":247.905,"sentiment":"neutral","sentiment_score":-0.10690590526376452},{"text":"Yeah.","start":248.285,"end":248.785,"sentiment":"neutral","sentiment_score":-0.04900636896491051}],"sentiment":"neutral","sentiment_score":-0.12586705901838363,"num_words":47,"start":227.31,"end":248.785},{"sentences":[{"text":"That is a point.","start":248.845,"end":250.145,"sentiment":"neutral","sentiment_score":-0.10176844336092472},{"text":"No.","start":258.09,"end":258.41,"sentiment":"neutral","sentiment_score":-0.30363452434539795},{"text":"Not yet.","start":258.41,"end":259.21,"sentiment":"neutral","sentiment_score":-0.3320837914943695},{"text":"Not yet.","start":259.21,"end":260.03,"sentiment":"negative","sentiment_score":-0.3409242630004883},{"text":"Because they still have one more mouse.","start":260.25,"end":262.83002,"sentiment":"negative","sentiment_score":-0.35230729835374014}],"sentiment":"neutral","sentiment_score":-0.2826797184534371,"num_words":16,"start":248.845,"end":262.83002},{"sentences":[{"text":"I I will not spend double money for your company and their company.","start":262.97,"end":266.99,"sentiment":"negative","sentiment_score":-0.5214469386981084},{"text":"You you know my need?","start":269.08502,"end":270.225,"sentiment":"neutral","sentiment_score":-0.19542945623397828},{"text":"Do do do you understand my my my my my my my answer?","start":271.725,"end":275.58502,"sentiment":"neutral","sentiment_score":-0.1422687625655761},{"text":"Because now I'm still using yours.","start":275.64502,"end":277.825,"sentiment":"neutral","sentiment_score":-0.11492769916852315},{"text":"I don't use others.","start":278.045,"end":279.58502,"sentiment":"neutral","sentiment_score":-0.2932226359844208}],"sentiment":"neutral","sentiment_score":-0.27970507650113685,"num_words":41,"start":262.97,"end":279.58502},{"sentences":[{"text":"And at the same time, otherwise, I have to spend a lot of money.","start":279.965,"end":285.40002,"sentiment":"negative","sentiment_score":-0.36071963395391193},{"text":"So, yeah, I mean, after one month later, I will use another one.","start":285.78003,"end":289.80002,"sentiment":"neutral","sentiment_score":0.0553152200121146},{"text":"I just choose for December.","start":289.94,"end":292.2,"sentiment":"neutral","sentiment_score":0.1777644544839859},{"text":"Maybe from your your side, maybe my last day is July 27.","start":292.90002,"end":298.36002,"sentiment":"neutral","sentiment_score":0.11976726601521175},{"text":"I will ask the another provider start from '24 or '25, maybe two days early so that we can successfully connect each other.","start":298.625,"end":310.405,"sentiment":"neutral","sentiment_score":0.18583396012368408}],"sentiment":"neutral","sentiment_score":0.03386915719776011,"num_words":67,"start":279.965,"end":310.405},{"sentences":[{"text":"Yeah.","start":310.88,"end":311.38,"sentiment":"neutral","sentiment_score":0.2008904367685318},{"text":"I mean, I just want to make sure my cell phone, it works it work.","start":311.44,"end":316.66,"sentiment":"neutral","sentiment_score":0.25174951950709024},{"text":"No.","start":326.945,"end":327.445,"sentiment":"neutral","sentiment_score":-0.15884847939014435},{"text":"Don't don't talk about the family.","start":327.665,"end":329.58502,"sentiment":"neutral","sentiment_score":-0.13920259351531664},{"text":"Yeah.","start":329.58502,"end":329.825,"sentiment":"neutral","sentiment_score":-0.19697362184524536}],"sentiment":"neutral","sentiment_score":0.11608731529364984,"num_words":24,"start":310.88,"end":329.825},{"sentences":[{"text":"I don't want to talk about them one because it has been for a while.","start":329.825,"end":333.765,"sentiment":"neutral","sentiment_score":-0.32953758041063946},{"text":"But finally, I quit them one.","start":333.905,"end":336.245,"sentiment":"neutral","sentiment_score":-0.13725795969367027},{"text":"Okay?","start":336.30502,"end":336.80502,"sentiment":"neutral","sentiment_score":-0.041206926107406616},{"text":"Yeah.","start":336.945,"end":337.265,"sentiment":"neutral","sentiment_score":-0.0751878023147583},{"text":"Don't talk about them one.","start":337.265,"end":338.785,"sentiment":"neutral","sentiment_score":-0.11675281971693038}],"sentiment":"neutral","sentiment_score":-0.23095608183315822,"num_words":28,"start":329.825,"end":338.785},{"sentences":[{"text":"Okay.","start":338.785,"end":339.285,"sentiment":"neutral","sentiment_score":-0.11203747987747192},{"text":"Yeah.","start":340.945,"end":341.42502,"sentiment":"neutral","sentiment_score":-0.15919235348701477},{"text":"We're not.","start":341.42502,"end":342.15,"sentiment":"neutral","sentiment_score":-0.2188480645418167},{"text":"Yeah.","start":342.22998,"end":342.55,"sentiment":"neutral","sentiment_score":-0.13832633197307587},{"text":"I will not.","start":342.55,"end":343.11,"sentiment":"neutral","sentiment_score":-0.16793150206406912}],"sentiment":"neutral","sentiment_score":-0.16888085007667542,"num_words":8,"start":338.785,"end":343.11},{"sentences":[{"text":"I can see.","start":343.11,"end":343.83,"sentiment":"neutral","sentiment_score":-0.15226114292939505},{"text":"Yeah.","start":343.83,"end":344.33,"sentiment":"neutral","sentiment_score":-0.04814690351486206},{"text":"Yeah.","start":344.87,"end":345.37,"sentiment":"neutral","sentiment_score":-0.03854336962103844},{"text":"It depends on your what time is the the last day from my side.","start":360.845,"end":365.585,"sentiment":"neutral","sentiment_score":-0.03273121706609215},{"text":"Because last week, I text your message email.","start":365.645,"end":368.865,"sentiment":"neutral","sentiment_score":-0.015787170734256506}],"sentiment":"neutral","sentiment_score":-0.04177807802679362,"num_words":27,"start":343.11,"end":368.865},{"sentences":[{"text":"Yeah.","start":369.485,"end":369.985,"sentiment":"neutral","sentiment_score":-0.0018366221338510511},{"text":"It's not depends on on me.","start":370.4,"end":372.56,"sentiment":"neutral","sentiment_score":-0.04126614052802324},{"text":"Yeah.","start":372.56,"end":372.96002,"sentiment":"neutral","sentiment_score":0.039419837296009064},{"text":"I think.","start":372.96002,"end":373.62,"sentiment":"neutral","sentiment_score":0.06140718795359135},{"text":"You can you can start call yeah.","start":374.72,"end":378.18,"sentiment":"neutral","sentiment_score":0.045641147664615085}],"sentiment":"neutral","sentiment_score":0.013664045973735698,"num_words":17,"start":369.485,"end":378.18},{"sentences":[{"text":"I don't know.","start":385.845,"end":388.505,"sentiment":"neutral","sentiment_score":-0.054747032622496285},{"text":"Yeah.","start":389.925,"end":390.425,"sentiment":"neutral","sentiment_score":-0.03469458594918251},{"text":"Yeah.","start":393.525,"end":394.025,"sentiment":"neutral","sentiment_score":-0.0019654501229524612},{"text":"Okay.","start":394.965,"end":395.465,"sentiment":"neutral","sentiment_score":-0.0023857485502958298},{"text":"Yeah.","start":396.725,"end":397.225,"sentiment":"neutral","sentiment_score":0.004937430843710899}],"sentiment":"neutral","sentiment_score":-0.028335635949458395,"num_words":7,"start":385.845,"end":397.225},{"sentences":[{"text":"Yeah.","start":397.765,"end":398.265,"sentiment":"neutral","sentiment_score":0.009357679635286331},{"text":"So so so my question is you're asking me I have to inform your company at least one month earlier.","start":415.735,"end":422.85498,"sentiment":"neutral","sentiment_score":-0.08543057572096587},{"text":"So then you you mean two or three days you can cancel from can you you also can cancel from your side.","start":422.85498,"end":429.72998,"sentiment":"neutral","sentiment_score":-0.06488923626867207},{"text":"Is this right?","start":429.72998,"end":430.71,"sentiment":"neutral","sentiment_score":-0.014578623076279959},{"text":"Yeah.","start":435.41,"end":435.91,"sentiment":"neutral","sentiment_score":-0.0005406811833381653}],"sentiment":"neutral","sentiment_score":-0.06747007623631904,"num_words":47,"start":397.765,"end":435.91},{"sentences":[{"text":"Yeah.","start":436.13,"end":436.63,"sentiment":"neutral","sentiment_score":0.008871011435985565},{"text":"Yeah.","start":437.33,"end":437.72998,"sentiment":"neutral","sentiment_score":0.0134823489934206},{"text":"Last time you may send I have thirty days 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yet.","start":477.735,"end":488.09,"sentiment":"neutral","sentiment_score":-0.29865476084423476},{"text":"Yeah.","start":488.15,"end":488.55,"sentiment":"neutral","sentiment_score":-0.13068926334381104}],"sentiment":"neutral","sentiment_score":-0.24956197892980916,"num_words":35,"start":476.455,"end":488.55},{"sentences":[{"text":"Same card, not yet.","start":488.55,"end":489.93,"sentiment":"neutral","sentiment_score":-0.17090954631567},{"text":"So I also need to take time to wait for that.","start":490.07,"end":492.94998,"sentiment":"neutral","sentiment_score":-0.1303878595883196},{"text":"So, yeah, better just follow your schedule.","start":492.94998,"end":495.85,"sentiment":"neutral","sentiment_score":-0.03910204129559653},{"text":"Follow your policy to to to do stop my my one and the normal schedule.","start":495.99,"end":502.655,"sentiment":"neutral","sentiment_score":-0.08515872955322265},{"text":"Yeah.","start":502.715,"end":503.215,"sentiment":"neutral","sentiment_score":-0.05410309508442879}],"sentiment":"neutral","sentiment_score":-0.09797639389963526,"num_words":38,"start":488.55,"end":503.215},{"sentences":[{"text":"Mhmm.","start":508.79498,"end":509.29498,"sentiment":"neutral","sentiment_score":-0.25037267804145813},{"text":"Yeah.","start":520.6,"end":521.0,"sentiment":"neutral","sentiment_score":-0.07895619422197342},{"text":"Sure.","start":521.0,"end":521.5,"sentiment":"neutral","sentiment_score":-0.03294014185667038},{"text":"So yeah.","start":521.8,"end":523.0,"sentiment":"neutral","sentiment_score":-0.018159339204430584},{"text":"Yeah.","start":523.0,"end":523.24,"sentiment":"neutral","sentiment_score":0.008850961923599243}],"sentiment":"neutral","sentiment_score":-0.06495612176756065,"num_words":6,"start":508.79498,"end":523.24},{"sentences":[{"text":"What is the last day of the month the next month?","start":523.24,"end":526.7,"sentiment":"neutral","sentiment_score":-0.007152721201154319},{"text":"So you may ask him to pay the whole month, the bill, if this.","start":536.055,"end":540.775,"sentiment":"neutral","sentiment_score":-0.00766968194927488},{"text":"Right?","start":540.775,"end":541.17,"sentiment":"neutral","sentiment_score":0.03978347033262253},{"text":"Okay.","start":543.08997,"end":543.49,"sentiment":"neutral","sentiment_score":0.07018786668777466},{"text":"Okay.","start":543.49,"end":543.81,"sentiment":"neutral","sentiment_score":0.08210622519254684}],"sentiment":"neutral","sentiment_score":0.0002150743467999356,"num_words":28,"start":523.24,"end":543.81},{"sentences":[{"text":"I got it.","start":543.81,"end":544.52997,"sentiment":"neutral","sentiment_score":0.1191193660100301},{"text":"Yeah.","start":544.52997,"end":545.02997,"sentiment":"neutral","sentiment_score":0.1205947995185852},{"text":"Okay.","start":551.41,"end":551.88995,"sentiment":"neutral","sentiment_score":0.0918971747159958},{"text":"Okay.","start":551.88995,"end":552.29,"sentiment":"neutral","sentiment_score":0.09951218962669373},{"text":"I got it.","start":552.29,"end":552.93,"sentiment":"neutral","sentiment_score":0.11193431168794632}],"sentiment":"neutral","sentiment_score":0.11168502188391155,"num_words":9,"start":543.81,"end":552.93},{"sentences":[{"text":"Yeah.","start":552.93,"end":553.32996,"sentiment":"neutral","sentiment_score":0.0603194460272789},{"text":"Please do that.","start":553.32996,"end":554.29,"sentiment":"neutral","sentiment_score":0.04951449235280355},{"text":"Please 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will do.","start":633.8,"end":634.75995,"sentiment":"neutral","sentiment_score":0.12048826615015666},{"text":"Okay.","start":634.75995,"end":635.16,"sentiment":"neutral","sentiment_score":0.20873504877090457},{"text":"Thank you.","start":635.16,"end":635.89996,"sentiment":"positive","sentiment_score":0.42813244462013245}],"sentiment":"neutral","sentiment_score":0.19220120320096612,"num_words":8,"start":633.16,"end":635.89996},{"sentences":[{"text":"Thanks for calling.","start":636.51996,"end":637.56,"sentiment":"positive","sentiment_score":0.5311647852261862},{"text":"Have a good day.","start":637.56,"end":638.62,"sentiment":"positive","sentiment_score":0.7560435235500336},{"text":"Bye.","start":638.75995,"end":639.25995,"sentiment":"positive","sentiment_score":0.35658425092697144},{"text":"Bye.","start":641.16,"end":641.66,"sentiment":"neutral","sentiment_score":-0.0953071266412735}],"sentiment":"positive","sentiment_score":0.5421050637960434,"num_words":9,"start":636.51996,"end":641.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good morning,\n\nChannel 0: Hello?\n\nChannel 1: Mary.\n\nChannel 0: Yes. Yes. Hello.\n\nChannel 1: Good morning.\n\nChannel 0: Good morning. This is Maureen from Airtel tech support.\n\nChannel 1: Yeah.\n\nChannel 0: Am I\n\nChannel 1: Good\n\nChannel 0: speaking\n\nChannel 1: morning.\n\nChannel 0: with Gianne?\n\nChannel 1: Yeah. I yeah. You're you're talking with yeah. I'm speaking now. Good morning.\n\nChannel 0: Yes. Yeah. Good morning. We just wanted to confirm because our accounts department informed us that they received an email from you that\n\nChannel 1: Yeah.\n\nChannel 0: you're you want to cancel the service and proceeding with other provider, which\n\nChannel 1: Yeah.\n\nChannel 0: is SuperLoop.\n\nChannel 1: Right. Yes. Right.\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. Yeah.\n\nChannel 0: Yeah. We're really sorry for the inconvenience because as of the moment, with the data pool, which is your your request of Family Share plan is still in progress. So, yeah, that's why up until now, we're not done yet or successful with the Family Share activation.\n\nChannel 1: Oh, that's okay. That's okay. You know? Yeah. I already talked to Tom about the family share.\n\nSo he suggest me to you the yeah. Another plan for my son. That is all good. Yeah. That is all good.\n\nNo worries. So but for me, I think for the SuperLoop, I have the home Internet from them. So I just want to combine my mobile phone with the home Internet, so it's very convenient for me to save some money as well.\n\nChannel 0: Yeah. So you already spoke with Dom regarding this?\n\nChannel 1: Yeah. I texted his yeah. I used to yeah. I called him. Yeah.\n\nYeah. I also asked him my account number. Yeah. That's it.\n\nChannel 0: And\n\nChannel 1: And\n\nChannel 0: Yeah. So\n\nChannel 1: after just let me yeah. After that, I I think you already received my email. It is. Right?\n\nChannel 0: mhmm, your email to the account teams?\n\nChannel 1: No. My email for you know, inform you that I will choose another provider for my cell phone.\n\nChannel 0: Yeah. Mhmm. So is it both your boat number or your\n\nChannel 1: First of all, my number first. Yep. My number first.\n\nChannel 0: number only?\n\nChannel 1: Later, I will see It's for my son. I think my son I'm not sure for him, but for me, you can do the first.\n\nChannel 0: So let me just confirm your number. So we're going to cancel your service now, your phone number Four more end?\n\nChannel 1: Yeah. I I'm not sure what are you talking about. You're asking me. So if I have to cancel my survey from your company, I have to inform you thirty days ago if this is right. Hello?\n\nChannel 0: Actually, you, yeah, you just requested to have a family share, but you did not mention that you will be\n\nChannel 1: Come on. Don't talk about the family share. That is a past\n\nChannel 0: cancelling.\n\nChannel 1: history. I think that one is nothing wrong with the today's case.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: My question\n\nChannel 0: Mhmm.\n\nChannel 1: is,\n\nChannel 0: Mhmm.\n\nChannel 1: last time you talked to me, if I cancel or maybe I I I don't want you to cancel if I change to another provider. So I have to inform you at least one month if this is right.\n\nChannel 0: Yeah. That's\n\nChannel 1: Oh, okay.\n\nChannel 0: correct.\n\nChannel 1: So\n\nChannel 0: Mhmm.\n\nChannel 1: would you please tell me what what it done the the the this this yeah. I mean, so from last week until when I can change to another provider. Yeah. That is a point.\n\nChannel 0: Okay. So right now, you're already with a different provider.\n\nChannel 1: No. Not yet. Not yet. Because they still\n\nChannel 0: Mhmm.\n\nChannel 1: have one more mouse. I I will not spend double money for your company and their company. You you know my need?\n\nChannel 0: Yeah.\n\nChannel 1: Do do do you understand my my my my my my my answer? Because now I'm still\n\nChannel 0: Yes.\n\nChannel 1: using yours. I don't use\n\nChannel 0: Yes.\n\nChannel 1: others.\n\nChannel 0: That's correct.\n\nChannel 1: And at the same time, otherwise, I have to spend\n\nChannel 0: Mhmm.\n\nChannel 1: a lot of money. So, yeah, I mean,\n\nChannel 0: Yes.\n\nChannel 1: after one\n\nChannel 0: That's\n\nChannel 1: month\n\nChannel 0: correct.\n\nChannel 1: later, I will use another one. I just choose for December. Maybe from your your side, maybe my last day is July 27. I will ask the another\n\nChannel 0: Yes.\n\nChannel 1: provider start from '24 or '25, maybe two days early so that we can successfully connect each other. Yeah. I mean, I just want to make sure my cell phone, it works it work.\n\nChannel 0: Mhmm. But, yeah, we're just confirming because as of the moment, we're processing your Family Shared upgrade on.\n\nChannel 1: No. Don't don't\n\nChannel 0: That's\n\nChannel 1: talk about the family. Yeah. I don't want to talk about them one because it has been for a while.\n\nChannel 0: okay.\n\nChannel 1: But finally, I quit\n\nChannel 0: Mhmm.\n\nChannel 1: them one. Okay? Yeah. Don't talk about\n\nChannel 0: And so\n\nChannel 1: them\n\nChannel 0: we're\n\nChannel 1: one.\n\nChannel 0: not going\n\nChannel 1: Okay.\n\nChannel 0: to proceed with that anymore.\n\nChannel 1: Yeah. We're not. Yeah. I will\n\nChannel 0: Okay.\n\nChannel 1: not. I can see.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay. So I'm going this is noted, the cancellation. So you want us to proceed with the cancellation on July 29 or July 27?\n\nChannel 1: It depends on your what time is the the last day from my side. Because last week, I text your message\n\nChannel 0: Because\n\nChannel 1: email.\n\nChannel 0: yeah.\n\nChannel 1: Yeah. It's not depends\n\nChannel 0: Because\n\nChannel 1: on on me. Yeah.\n\nChannel 0: okay.\n\nChannel 1: I think. You can you\n\nChannel 0: Because\n\nChannel 1: can start\n\nChannel 0: since you\n\nChannel 1: call\n\nChannel 0: already\n\nChannel 1: yeah.\n\nChannel 0: mhmm. So upon checking here, you already settled your invoice for the month of June. Is\n\nChannel 1: I\n\nChannel 0: that correct? You\n\nChannel 1: don't\n\nChannel 0: already\n\nChannel 1: know.\n\nChannel 0: made the payment.\n\nChannel 1: Yeah.\n\nChannel 0: Upon checking here, there's a payment\n\nChannel 1: Yeah.\n\nChannel 0: already for\n\nChannel 1: Okay.\n\nChannel 0: the month of June. It's June\n\nChannel 1: Yeah.\n\nChannel 0: eighth. You\n\nChannel 1: Yeah.\n\nChannel 0: made the payment. Yeah. So if you want us to cancel the service, we can cancel it on the end of this month. Because if you want it to be canceled next month, you'll be receiving an invoice again for the month of\n\nChannel 1: So\n\nChannel 0: July.\n\nChannel 1: so so my question is you're asking me I have to inform your company at least one month earlier. So then you you mean two or three days you can cancel from can you you also can cancel from your side. Is this right?\n\nChannel 0: You mean the thirty days cancellation notice?\n\nChannel 1: Yeah. Yeah. Yeah. Last\n\nChannel 0: Yeah.\n\nChannel 1: time you may send I have thirty days notification. Yeah.\n\nChannel 0: Yeah. That's correct. We we are advising a customer to inform us when to cancel thirty days before so that we'll be informed. Since in your case, it's already near the end of the month, you already maximized the this full month, and but you\n\nChannel 1: Oh,\n\nChannel 0: have\n\nChannel 1: okay.\n\nChannel 0: until thirty one thirty since last day of this month is thirty, up until tomorrow.\n\nChannel 1: Okay. Okay. I got it.\n\nChannel 0: Yeah.\n\nChannel 1: But for tomorrow, if\n\nChannel 0: But\n\nChannel 1: you cancel my my cell phone, the Internet, it's hard for me because I for the new one, I didn't receive their physical card yet. Yeah. Same card, not yet. So I also need to take time to\n\nChannel 0: Okay.\n\nChannel 1: wait\n\nChannel 0: Good.\n\nChannel 1: for that. So, yeah, better just follow your schedule. Follow your policy to to to do stop my my one and the normal schedule. Yeah.\n\nChannel 0: Yeah. Because if we will cancel it next month,\n\nChannel 1: Mhmm.\n\nChannel 0: there will be an incurring invoice that is every first week of the month. So you need to settle the monthly bill for the month of July,\n\nChannel 1: Yeah. Sure.\n\nChannel 0: if ever.\n\nChannel 1: So\n\nChannel 0: Mhmm.\n\nChannel 1: yeah. Yeah. What is the last day of the month the next month?\n\nChannel 0: Last day is let me just check. It's July 31.\n\nChannel 1: So you may ask him to pay the whole month, the bill, if\n\nChannel 0: Yeah.\n\nChannel 1: this. Right?\n\nChannel 0: Yeah. That's correct. Mhmm.\n\nChannel 1: Okay. Okay. I got it. Yeah.\n\nChannel 0: Which you'll be receiving the invoice on the first week first week of July.\n\nChannel 1: Okay. Okay. I got it.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. Please do that. Please\n\nChannel 0: But\n\nChannel 1: email. Sending me email confirmation and the bill I will pay. Okay.\n\nChannel 0: mhmm. Mhmm. So if you wanted to cancel on July instead, we can note the cancellation on July 31 so that on August, you will not be billed anymore.\n\nChannel 1: Yeah. Yeah. I know. I know. I\n\nChannel 0: We'll cancel\n\nChannel 1: yeah.\n\nChannel 0: it\n\nChannel 1: So\n\nChannel 0: on July 31.\n\nChannel 1: yeah. Sure. Sure. That's why I have to know the exact date. I also need to\n\nChannel 0: Mhmm.\n\nChannel 1: inform the next provider to make sure they handle successfully connect to my mobile my Internet for my, yeah, August. Yeah. That's that's it.\n\nChannel 0: Okay.\n\nChannel 1: Okay.\n\nChannel 0: Okay\n\nChannel 1: Thank\n\nChannel 0: then.\n\nChannel 1: you. Yeah.\n\nChannel 0: So\n\nChannel 1: Sorry\n\nChannel 0: yeah.\n\nChannel 1: for\n\nChannel 0: So\n\nChannel 1: bringing such troubles to your yeah. I'm so\n\nChannel 0: yeah.\n\nChannel 1: sorry.\n\nChannel 0: No worries.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: This is all good. Just wanted\n\nChannel 1: Yeah.\n\nChannel 0: to confirm again, you want us to cancel the service on July 31, and\n\nChannel 1: Yeah.\n\nChannel 0: you so you'll be receiving your last invoice the first week of July then.\n\nChannel 1: Yes. Sure.\n\nChannel 0: Once\n\nChannel 1: Sure.\n\nChannel 0: yeah. Once that's all settled, we can then proceed with the cancellation on July 31\n\nChannel 1: Yeah.\n\nChannel 0: to\n\nChannel 1: Yeah.\n\nChannel 0: prevent\n\nChannel 1: Sure.\n\nChannel 0: you invoicing on August.\n\nChannel 1: Yeah. Yeah. Right. Yeah. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: I will do. Okay. Thank you.\n\nChannel 0: Thank you then.\n\nChannel 1: Thanks for\n\nChannel 0: You're\n\nChannel 1: calling.\n\nChannel 0: welcome.\n\nChannel 1: Have a good\n\nChannel 0: Thanks\n\nChannel 1: day.\n\nChannel 0: as well.\n\nChannel 1: Bye.\n\nChannel 0: You too. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good morning,","start":2.8,"end":3.46,"sentiment":"neutral","sentiment_score":0.20604360103607178}],"sentiment":"neutral","sentiment_score":0.20604360103607178,"channel":1,"num_words":2,"start":2.8,"end":3.46},{"sentences":[{"text":"Hello?","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.13223975896835327}],"sentiment":"neutral","sentiment_score":0.13223975896835327,"channel":0,"num_words":1,"start":3.28,"end":3.78},{"sentences":[{"text":"Mary.","start":3.6,"end":4.1,"sentiment":"neutral","sentiment_score":0.08541661500930786}],"sentiment":"neutral","sentiment_score":0.08541661500930786,"channel":1,"num_words":1,"start":3.6,"end":4.1},{"sentences":[{"text":"Yes.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.10457871854305267},{"text":"Yes.","start":5.6,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.09169164299964903},{"text":"Hello.","start":5.7599998,"end":6.16,"sentiment":"neutral","sentiment_score":0.12990716099739075}],"sentiment":"neutral","sentiment_score":0.1087258408466975,"channel":0,"num_words":3,"start":4.64,"end":6.16},{"sentences":[{"text":"Good morning.","start":6.08,"end":6.66,"sentiment":"positive","sentiment_score":0.3723929673433304}],"sentiment":"positive","sentiment_score":0.3723929673433304,"channel":1,"num_words":2,"start":6.08,"end":6.66},{"sentences":[{"text":"Good morning.","start":6.16,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.29899704456329346},{"text":"This is Maureen from Airtel tech support.","start":6.8799996,"end":9.46,"sentiment":"neutral","sentiment_score":0.1219795144030026}],"sentiment":"neutral","sentiment_score":0.16131674332751167,"channel":0,"num_words":9,"start":6.16,"end":9.46},{"sentences":[{"text":"Yeah.","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.07146917283535004}],"sentiment":"neutral","sentiment_score":0.07146917283535004,"channel":1,"num_words":1,"start":10.4,"end":10.9},{"sentences":[{"text":"Am I","start":10.639999,"end":11.04,"sentiment":"neutral","sentiment_score":0.06768450513482094}],"sentiment":"neutral","sentiment_score":0.06768450513482094,"channel":0,"num_words":2,"start":10.639999,"end":11.04},{"sentences":[{"text":"Good","start":10.96,"end":11.2,"sentiment":"neutral","sentiment_score":0.1542937159538269}],"sentiment":"neutral","sentiment_score":0.1542937159538269,"channel":1,"num_words":1,"start":10.96,"end":11.2},{"sentences":[{"text":"speaking","start":11.04,"end":11.36,"sentiment":"neutral","sentiment_score":0.07612288743257523}],"sentiment":"neutral","sentiment_score":0.07612288743257523,"channel":0,"num_words":1,"start":11.04,"end":11.36},{"sentences":[{"text":"morning.","start":11.2,"end":11.7,"sentiment":"neutral","sentiment_score":0.09636083245277403}],"sentiment":"neutral","sentiment_score":0.09636083245277403,"channel":1,"num_words":1,"start":11.2,"end":11.7},{"sentences":[{"text":"with Gianne?","start":11.36,"end":12.179999,"sentiment":"neutral","sentiment_score":0.06049296259880066}],"sentiment":"neutral","sentiment_score":0.06049296259880066,"channel":0,"num_words":2,"start":11.36,"end":12.179999},{"sentences":[{"text":"Yeah.","start":14.015,"end":14.415,"sentiment":"neutral","sentiment_score":0.0333259254693985},{"text":"I yeah.","start":14.415,"end":15.135,"sentiment":"neutral","sentiment_score":0.035672688856720924},{"text":"You're you're talking with yeah.","start":15.135,"end":16.815,"sentiment":"neutral","sentiment_score":0.027589840814471245},{"text":"I'm speaking now.","start":16.815,"end":19.395,"sentiment":"neutral","sentiment_score":0.04355261226495107},{"text":"Good morning.","start":19.455,"end":20.195,"sentiment":"neutral","sentiment_score":0.16473248600959778}],"sentiment":"neutral","sentiment_score":0.05405717815917272,"channel":1,"num_words":13,"start":14.015,"end":20.195},{"sentences":[{"text":"Yes.","start":20.645,"end":21.145,"sentiment":"neutral","sentiment_score":0.07650083303451538},{"text":"Yeah.","start":21.365,"end":21.685,"sentiment":"neutral","sentiment_score":0.07736323773860931},{"text":"Good morning.","start":21.685,"end":22.425,"sentiment":"neutral","sentiment_score":0.14148429036140442},{"text":"We just wanted to confirm because our accounts department informed us that they received an email from you that","start":23.045,"end":31.43,"sentiment":"neutral","sentiment_score":0.009930165190445749}],"sentiment":"neutral","sentiment_score":0.027195903918017513,"channel":0,"num_words":23,"start":20.645,"end":31.43},{"sentences":[{"text":"Yeah.","start":31.150002,"end":31.650002,"sentiment":"neutral","sentiment_score":-0.058839261531829834}],"sentiment":"neutral","sentiment_score":-0.058839261531829834,"channel":1,"num_words":1,"start":31.150002,"end":31.650002},{"sentences":[{"text":"you're you want to cancel the service and proceeding with other provider, which","start":31.43,"end":38.71,"sentiment":"neutral","sentiment_score":-0.09726051183847281}],"sentiment":"neutral","sentiment_score":-0.09726051183847281,"channel":0,"num_words":13,"start":31.43,"end":38.71},{"sentences":[{"text":"Yeah.","start":38.59,"end":38.99,"sentiment":"neutral","sentiment_score":-0.02725379355251789}],"sentiment":"neutral","sentiment_score":-0.02725379355251789,"channel":1,"num_words":1,"start":38.59,"end":38.99},{"sentences":[{"text":"is SuperLoop.","start":38.71,"end":39.37,"sentiment":"neutral","sentiment_score":-0.012832280714064837}],"sentiment":"neutral","sentiment_score":-0.012832280714064837,"channel":0,"num_words":2,"start":38.71,"end":39.37},{"sentences":[{"text":"Right.","start":38.99,"end":39.49,"sentiment":"neutral","sentiment_score":-0.005493880249559879},{"text":"Yes.","start":40.355,"end":40.755,"sentiment":"neutral","sentiment_score":0.00570307532325387},{"text":"Right.","start":40.755,"end":41.255,"sentiment":"neutral","sentiment_score":-0.004606721922755241}],"sentiment":"neutral","sentiment_score":-0.001465842283020417,"channel":1,"num_words":3,"start":38.99,"end":41.255},{"sentences":[{"text":"Mhmm.","start":40.87,"end":41.37,"sentiment":"neutral","sentiment_score":-0.007743358612060547}],"sentiment":"neutral","sentiment_score":-0.007743358612060547,"channel":0,"num_words":1,"start":40.87,"end":41.37},{"sentences":[{"text":"Yep.","start":41.395,"end":41.875,"sentiment":"neutral","sentiment_score":-0.0023169047199189663},{"text":"Yeah.","start":41.875,"end":42.375,"sentiment":"neutral","sentiment_score":-0.005173974670469761}],"sentiment":"neutral","sentiment_score":-0.0037454396951943636,"channel":1,"num_words":2,"start":41.395,"end":42.375},{"sentences":[{"text":"Yeah.","start":43.965,"end":44.465,"sentiment":"neutral","sentiment_score":-0.04982685670256615},{"text":"We're really sorry for the inconvenience because as of the moment, with the data pool, which is your your request of Family Share plan is still in progress.","start":45.164997,"end":59.105,"sentiment":"neutral","sentiment_score":-0.2516554362539734},{"text":"So, yeah, that's why up until now, we're not done yet or successful with the Family Share activation.","start":61.41,"end":68.31,"sentiment":"neutral","sentiment_score":-0.17257489057050812}],"sentiment":"neutral","sentiment_score":-0.21707504472516953,"channel":0,"num_words":47,"start":43.965,"end":68.31},{"sentences":[{"text":"Oh, that's okay.","start":69.365005,"end":70.565,"sentiment":"neutral","sentiment_score":-0.0017691732694705327},{"text":"That's okay.","start":70.565,"end":71.285,"sentiment":"neutral","sentiment_score":0.08634551614522934},{"text":"You 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She already spoke to someone from the company about canceling her service. The agent informs her that 30 days is needed to cancel and they can cancel at any time, except for 30 days. The agent explains that they need to inform their company beforehand and confirms the cancellation date."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. Yeah. Am I Good speaking morning. with Gianne? Yeah.","start_word":11,"end_word":26,"intents":[{"intent":"Confirm address","confidence_score":0.0036955487}]},{"text":"So we're going to cancel your service now, your phone number Four more end? Yeah.","start_word":349,"end_word":363,"intents":[{"intent":"Cancel service","confidence_score":0.61045784}]},{"text":"My question Mhmm. is, Mhmm. last time you talked to me, if I cancel or maybe I I I don't want you to cancel if I change to another provider. So I have to inform you at least one month if this is right. Yeah.","start_word":448,"end_word":492,"intents":[{"intent":"Change provider","confidence_score":0.083995104}]},{"text":"And at the same time, otherwise, I have to spend Mhmm. a lot of money.","start_word":602,"end_word":616,"intents":[{"intent":"Confirm payment method","confidence_score":0.11980742}]},{"text":"So if you want us to cancel the service, we can cancel it on the end of this month.","start_word":894,"end_word":912,"intents":[{"intent":"Cancel service","confidence_score":0.772675}]},{"text":"Because if you want it to be canceled next month, you'll be receiving an invoice again for the month of So July.","start_word":913,"end_word":934,"intents":[{"intent":"Receive invoice","confidence_score":0.15715024}]},{"text":"You mean the thirty days cancellation notice? Yeah. Yeah. Yeah.","start_word":979,"end_word":988,"intents":[{"intent":"Inform about cancellation notice","confidence_score":0.10864837},{"intent":"Notify customer of cancellation","confidence_score":0.007859475}]},{"text":"So, yeah, better just follow your schedule. Follow your policy to to to do stop my my one and the normal schedule. Yeah.","start_word":1118,"end_word":1140,"intents":[{"intent":"Follow policy","confidence_score":0.36596784}]},{"text":"So you need to settle the monthly bill for the month of July, Yeah.","start_word":1165,"end_word":1178,"intents":[{"intent":"Settlement bill","confidence_score":0.14825295}]},{"text":"Sending me email confirmation and the bill I will pay. Okay.","start_word":1260,"end_word":1270,"intents":[{"intent":"Confirm payment instructions","confidence_score":0.000055794848}]}]},"sentiments":{"segments":[{"text":"Good morning, Hello? Mary. Yes. Yes. Hello.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.1280436813831329},{"text":"Good Good morning.","start_word":7,"end_word":9,"sentiment":"positive","sentiment_score":0.3697741031646729},{"text":"morning. This is Maureen from Airtel tech support. Yeah. Am I Good speaking morning. with Gianne? Yeah. I yeah. You're you're talking with yeah. I'm speaking now. Good morning. Yes. Yeah. Good morning. We just wanted to confirm because our accounts department informed us that they received an email from you that Yeah. you're you want to cancel the service and proceeding with other provider, which Yeah. is SuperLoop. Right. Yes. Right. Mhmm. Yep. Yeah. Yeah. We're really sorry for the inconvenience because as of the moment, with the data pool, which is your your request of Family Share plan is still in progress. So, yeah, that's why up until now, we're not done yet or successful with the Family Share activation. Oh, that's okay. That's okay. You know? Yeah. I already talked to Tom about the family share. So he suggest me to you the yeah. Another plan for my son.","start_word":10,"end_word":161,"sentiment":"neutral","sentiment_score":-0.025193465873599052},{"text":"That is all good. Yeah. That is all good.","start_word":162,"end_word":170,"sentiment":"positive","sentiment_score":0.4887755811214447},{"text":"No worries. So but for me, I think for the SuperLoop, I have the home Internet from them.","start_word":171,"end_word":188,"sentiment":"neutral","sentiment_score":0.2939611077308655},{"text":"So I just want to combine my mobile phone with the home Internet, so it's very convenient for me to save some money as well.","start_word":189,"end_word":213,"sentiment":"positive","sentiment_score":0.3993164002895355},{"text":"Yeah. So you already spoke with Dom regarding this? Yeah. I texted his yeah. I used to yeah. I called him. Yeah. Yeah. I also asked him my account number. Yeah. That's And it. And Yeah. So after just let me yeah. After that, I I think you already received my email. It is. Right? mhmm, your email to the account teams? No. My email for you know, inform you that I will choose another provider for my cell phone. Yeah. Mhmm. So is it both your boat number or your First of all, my number first. Yep. My number first. number only? Later, I will see It's for my son. I think my son I'm not sure for him, but for me, you can do the first. So let me just confirm your number. So we're going to cancel your service now, your phone number Four more end? Yeah. I I'm not sure what are you talking about. You're asking me. So if I have to cancel my survey from your company, I have to inform you thirty days ago if this is right. Hello? Actually, you, yeah, you just requested to have a family share, but you did not mention that you will be Come on.","start_word":214,"end_word":421,"sentiment":"neutral","sentiment_score":-0.05755709434071413},{"text":"Don't talk about the family share. That is a past cancelling.","start_word":422,"end_word":432,"sentiment":"negative","sentiment_score":-0.3701697885990143},{"text":"history. I think that one is nothing wrong with the today's case. Mhmm. Yeah. Mhmm. My question Mhmm. is, Mhmm.","start_word":433,"end_word":452,"sentiment":"neutral","sentiment_score":-0.15374670922756195},{"text":"last time you talked to me, if I cancel or maybe I I I don't want you to cancel if I change to another provider.","start_word":453,"end_word":477,"sentiment":"negative","sentiment_score":-0.33778369426727295},{"text":"So I have to inform you at least one month if this is right. Yeah. That's Oh, okay. correct. So Mhmm. would you please tell me what what it done the the the this this yeah. I mean, so from last week until when I can change to another provider. Yeah. That is a point. Okay. So right now, you're already with a different provider. No. Not yet.","start_word":478,"end_word":545,"sentiment":"neutral","sentiment_score":-0.11365855485200882},{"text":"Not yet.","start_word":546,"end_word":547,"sentiment":"negative","sentiment_score":-0.34879887104034424},{"text":"Because they still Mhmm.","start_word":548,"end_word":551,"sentiment":"neutral","sentiment_score":-0.2938898205757141},{"text":"have one more mouse. I I will not spend double money for your company and their company.","start_word":552,"end_word":568,"sentiment":"negative","sentiment_score":-0.4716564416885376},{"text":"You you know my need? Yeah. Do do do you understand my my my my my my my answer? Because now I'm still Yes. using yours. I don't use Yes. others. That's correct. And at the same time, otherwise, I have to spend Mhmm.","start_word":569,"end_word":612,"sentiment":"neutral","sentiment_score":-0.17979500239545648},{"text":"a lot of money.","start_word":613,"end_word":616,"sentiment":"negative","sentiment_score":-0.5719171166419983},{"text":"So, yeah, I mean, Yes. after one That's month correct. later, I will use another one. I just choose for December. Maybe from your your side, maybe my last day is July 27. I will ask the another Yes. provider start from '24 or '25, maybe two days early so that we can successfully connect each other. Yeah. I mean, I just want to make sure my cell phone, it works it work. Mhmm. But, yeah, we're just confirming because as of the moment, we're processing your Family Shared upgrade on. No. Don't don't That's talk about the family. Yeah. I don't want to talk about them one because it has been for a while. okay. But finally, I quit Mhmm. them one. Okay? Yeah. Don't talk about And so them we're one. not going Okay. to proceed with that anymore. Yeah. We're not. Yeah. I will Okay. not. I can see. Okay. Yeah. Yeah. Okay. So I'm going this is noted, the cancellation. So you want us to proceed with the cancellation on July 29 or July 27? It depends on your what time is the the last day from my side. Because last week, I text your message Because email. yeah. Yeah. It's not depends Because on on me. Yeah. okay. I think. You can you Because can start since you call already yeah. mhmm. So upon checking here, you already settled your invoice for the month of June. Is I that correct? You don't already know. made the payment. Yeah. Upon checking here, there's a payment Yeah. already for Okay. the month of June. It's June Yeah. eighth. You Yeah. made the payment. Yeah. So if you want us to cancel the service, we can cancel it on the end of this month. Because if you want it to be canceled next month, you'll be receiving an invoice again for the month of So July. so so my question is you're asking me I have to inform your company at least one month earlier. So then you you mean two or three days you can cancel from can you you also can cancel from your side. Is this right? You mean the thirty days cancellation notice? Yeah. Yeah. Yeah. Last Yeah. time you may send I have thirty days notification. Yeah. Yeah. That's correct. We we are advising a customer to inform us when to cancel thirty days before so that we'll be informed. Since in your case, it's already near the end of the month, you already maximized the this full month, and but you Oh, have okay. until thirty one thirty since last day of this month is thirty, up until tomorrow. Okay. Okay. I got it. Yeah. But for tomorrow, if But you cancel my my cell phone, the Internet, it's hard for me because I for the new one, I didn't receive their physical card yet. Yeah. Same card, not yet. So I also need to take time to Okay. wait Good. for that. So, yeah, better just follow your schedule. Follow your policy to to to do stop my my one and the normal schedule. Yeah. Yeah. Because if we will cancel it next month, Mhmm. there will be an incurring invoice that is every first week of the month. So you need to settle the monthly bill for the month of July, Yeah. Sure. if ever. So Mhmm. yeah. Yeah. What is the last day of the month the next month? Last day is let me just check. It's July 31. So you may ask him to pay the whole month, the bill, if Yeah. this. Right? Yeah. That's correct. Mhmm. Okay. Okay. I got it. Yeah. Which you'll be receiving the invoice on the first week first week of July. Okay. Okay. I got it. Mhmm. Yeah. Please do that. Please But email. Sending me email confirmation and the bill I will pay. Okay. mhmm. Mhmm. So if you wanted to cancel on July instead, we can note the cancellation on July 31 so that on August, you will not be billed anymore. Yeah. Yeah. I know. I know. I We'll cancel yeah. it So on July 31. yeah. Sure. Sure. That's why I have to know the exact date. I also need to Mhmm. inform the next provider to make sure they handle successfully connect to my mobile my Internet for my, yeah, August. Yeah. That's that's it. Okay. Okay. Okay Thank then. you. Yeah. So Sorry yeah. for So bringing such troubles to your yeah. I'm so yeah. sorry. No worries. Yeah. Yeah. Yeah. This is all good. Just wanted Yeah. to confirm again, you want us to cancel the service on July 31, and Yeah. you so you'll be receiving your last invoice the first week of July then. Yes. Sure. Once Sure. yeah. Once that's all settled, we can then proceed with the cancellation on July 31 Yeah. to Yeah. prevent Sure. you invoicing on August. Yeah. Yeah. Right. Yeah. Yeah. Okay. I will do. Okay.","start_word":617,"end_word":1456,"sentiment":"neutral","sentiment_score":-0.03655289415314438},{"text":"Thank you. Thank you then. Thanks for You're calling. welcome. Have a good Thanks day. as well. Bye. You too.","start_word":1457,"end_word":1476,"sentiment":"positive","sentiment_score":0.5206188708543777},{"text":"Bye. Bye.","start_word":1477,"end_word":1478,"sentiment":"neutral","sentiment_score":0.18156258761882785}],"average":{"sentiment":"neutral","sentiment_score":-0.03732821738073068}}}}