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I put it in his 08:00 in my calendar to represent 10:00. Yeah. But I know I've got a 10:00 appointment as well. So I was gonna I'm in I'm on my way into the office now, so I was gonna call before to see if he's available. Okay. Jesus. You give him a call and just let him know it's it's 08:00 his time. Do you mind doing that, please? Just say it's from your discussions yesterday, you spoke with him and said it was 08:00 I believe he believes it was 08:00 WA time, which is 10:00 our time. But yeah. So just tell him, but he's on his way into the office, so he will call you as soon as he gets in. It should be 09:00. So just say he's I'm happy to give him a call at 07:00 his time. And that's that's why I put it in the calendar for eight so it represented 08:00 for him. Okay. Thank you. 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Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"It's Madison.","start":0.0,"end":10.82,"sentiment":"neutral","sentiment_score":0.16938764415681362},{"text":"Okay.","start":11.12,"end":11.62,"sentiment":"neutral","sentiment_score":0.018510863184928898},{"text":"Yeah.","start":13.625,"end":13.945,"sentiment":"neutral","sentiment_score":0.03824380412697792},{"text":"He's at he's at 10:00 to 08:00 WA time.","start":13.945,"end":18.445,"sentiment":"neutral","sentiment_score":0.020180957805779245},{"text":"Yeah.","start":24.664999,"end":25.145,"sentiment":"neutral","sentiment_score":0.024357683956623077}],"sentiment":"neutral","sentiment_score":0.04296544713101217,"num_words":14,"start":0.0,"end":25.145},{"sentences":[{"text":"But I just yeah, okay.","start":25.145,"end":27.27,"sentiment":"neutral","sentiment_score":0.002376703917980194},{"text":"I did that.","start":27.27,"end":27.91,"sentiment":"neutral","sentiment_score":0.07774817322691281},{"text":"I we reset 8AM for his time, and he said it was WA time.","start":27.91,"end":33.03,"sentiment":"neutral","sentiment_score":-0.007935153586523873},{"text":"And I was like, yes, sir.","start":33.03,"end":34.15,"sentiment":"neutral","sentiment_score":0.008012599311769009},{"text":"I put it in his 08:00 in my calendar to represent 10:00.","start":34.15,"end":38.329998,"sentiment":"neutral","sentiment_score":0.004220944625558332}],"sentiment":"neutral","sentiment_score":0.005819070510915481,"num_words":40,"start":25.145,"end":38.329998},{"sentences":[{"text":"Yeah.","start":38.585003,"end":38.985,"sentiment":"neutral","sentiment_score":0.036661796271800995},{"text":"But I know I've got a 10:00 appointment as well.","start":38.985,"end":41.065002,"sentiment":"neutral","sentiment_score":0.016017011366784573},{"text":"So I was gonna I'm in I'm on my way into the office now, so I was gonna call before to see if he's available.","start":41.065002,"end":46.125,"sentiment":"neutral","sentiment_score":0.017799905464053155},{"text":"Okay.","start":55.71,"end":56.21,"sentiment":"neutral","sentiment_score":0.026727845892310143},{"text":"Jesus.","start":56.51,"end":57.01,"sentiment":"neutral","sentiment_score":0.026079636067152023}],"sentiment":"neutral","sentiment_score":0.0182799218026431,"num_words":38,"start":38.585003,"end":57.01},{"sentences":[{"text":"You give him a call and just let him know it's it's 08:00 his time.","start":57.71,"end":61.87,"sentiment":"neutral","sentiment_score":0.0704870268702507},{"text":"Do you mind doing that, please?","start":61.87,"end":63.489998,"sentiment":"neutral","sentiment_score":0.021033041800061863},{"text":"Just say it's from your discussions yesterday, you spoke with him and said it was 08:00 I believe he believes it was 08:00 WA time, which is 10:00 our time.","start":63.71,"end":73.66499,"sentiment":"neutral","sentiment_score":-0.0207779625003847},{"text":"But yeah.","start":74.524994,"end":79.17999,"sentiment":"neutral","sentiment_score":0.13066067546606064},{"text":"So just tell him, but he's on his way into the office, so he will call you as soon as he gets in.","start":79.17999,"end":84.7,"sentiment":"neutral","sentiment_score":0.08517051860690117}],"sentiment":"neutral","sentiment_score":0.036584316549124196,"num_words":76,"start":57.71,"end":84.7},{"sentences":[{"text":"It should be 09:00.","start":84.7,"end":85.979996,"sentiment":"neutral","sentiment_score":0.0613887133076787},{"text":"So just say he's I'm happy to give him a call at 07:00 his time.","start":85.979996,"end":89.439995,"sentiment":"positive","sentiment_score":0.45625650783379873},{"text":"And that's that's why I put it in the calendar for eight so it represented 08:00 for him.","start":91.775,"end":96.275,"sentiment":"neutral","sentiment_score":0.18680908365382087},{"text":"Okay.","start":103.43494,"end":103.83494,"sentiment":"neutral","sentiment_score":0.21994870901107788},{"text":"Thank you.","start":103.83494,"end":104.23493,"sentiment":"positive","sentiment_score":0.45036573708057404}],"sentiment":"neutral","sentiment_score":0.2893161539919674,"num_words":40,"start":84.7,"end":104.23493},{"sentences":[{"text":"Bye.","start":104.23493,"end":104.73493,"sentiment":"neutral","sentiment_score":0.2710173428058624}],"sentiment":"neutral","sentiment_score":0.2710173428058624,"num_words":1,"start":104.23493,"end":104.73493}]}}]},{"alternatives":[{"transcript":"Good morning. It's Ian Stegman has called back. It went straight to voice mail because our phones aren't on until 09:00 if you wanna give him a callback if he's still free. Oh, it's in your calendar for 8AM Queensland time. So he's he Yeah. I would give him a call because he he called it twelve past eight saying, I think I've missed a call from Debbie. Yes. Yep. Yep. Yep. And yeah. Beautiful. And you're still you're yeah. You've got, like, 10:00 appointment. Yeah. Okay. Sweet. I'll give him a call now. Bye. Yeah. Okay. I I think it might show up as 06:00 for him, but not sure. But I'll give him a call now. 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morning. It's Ian Stegman has called back. It went straight to voice mail because our phones aren't on until 09:00 if you wanna give him a callback if he's still free. Oh, it's in your calendar for 8AM Queensland time. So he's he Yeah.\n\nI would give him a call because he he called it twelve past eight saying, I think I've missed a call from Debbie. Yes. Yep. Yep. Yep.\n\nAnd yeah. Beautiful. And you're still you're yeah. You've got, like, 10:00 appointment. Yeah.\n\nOkay. Sweet. I'll give him a call now. Bye. Yeah.\n\nOkay. I I think it might show up as 06:00 for him, but not sure. But I'll give him a call now. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":2.6399999,"end":3.3799999,"sentiment":"positive","sentiment_score":0.42802169919013977},{"text":"It's Ian Stegman has called back.","start":3.6799998,"end":7.14,"sentiment":"neutral","sentiment_score":0.09069014278550942},{"text":"It went straight to voice mail because our phones aren't on until 09:00 if you wanna give him a callback if he's still free.","start":7.2,"end":12.765,"sentiment":"neutral","sentiment_score":-0.026216812160176534},{"text":"Oh, it's in your calendar for 8AM Queensland time.","start":19.245,"end":24.845001,"sentiment":"neutral","sentiment_score":0.014755356539454725},{"text":"So he's he Yeah.","start":24.845001,"end":47.125,"sentiment":"neutral","sentiment_score":0.004688203800469637}],"sentiment":"neutral","sentiment_score":0.02050070638457934,"num_words":45,"start":2.6399999,"end":47.125},{"sentences":[{"text":"I would give him a call because he he called it twelve past eight saying, I think I've missed a call from Debbie.","start":47.125,"end":52.505,"sentiment":"neutral","sentiment_score":-0.08911401729868806},{"text":"Yes.","start":57.95,"end":58.45,"sentiment":"neutral","sentiment_score":0.08154919743537903},{"text":"Yep.","start":62.43,"end":62.93,"sentiment":"neutral","sentiment_score":0.02464752271771431},{"text":"Yep.","start":63.47,"end":63.95,"sentiment":"neutral","sentiment_score":0.021561091765761375},{"text":"Yep.","start":63.95,"end":64.19,"sentiment":"neutral","sentiment_score":0.020213834941387177}],"sentiment":"neutral","sentiment_score":-0.07043150929665123,"num_words":27,"start":47.125,"end":64.19},{"sentences":[{"text":"And yeah.","start":64.19,"end":74.265,"sentiment":"neutral","sentiment_score":0.08757706265896559},{"text":"Beautiful.","start":74.265,"end":74.665,"sentiment":"positive","sentiment_score":0.384527325630188},{"text":"And you're still you're yeah.","start":74.665,"end":76.265,"sentiment":"neutral","sentiment_score":0.09983586221933365},{"text":"You've got, like, 10:00 appointment.","start":76.265,"end":77.725,"sentiment":"neutral","sentiment_score":0.07035084813833237},{"text":"Yeah.","start":86.850006,"end":87.350006,"sentiment":"neutral","sentiment_score":0.23950183391571045}],"sentiment":"neutral","sentiment_score":0.11786548833229712,"num_words":14,"start":64.19,"end":87.350006},{"sentences":[{"text":"Okay.","start":89.89,"end":90.29,"sentiment":"neutral","sentiment_score":0.3147708773612976},{"text":"Sweet.","start":90.29,"end":90.61,"sentiment":"positive","sentiment_score":0.3951755166053772},{"text":"I'll give him a call now.","start":90.61,"end":91.83,"sentiment":"positive","sentiment_score":0.34632255633672077},{"text":"Bye.","start":92.850006,"end":93.135,"sentiment":"neutral","sentiment_score":0.19606034457683563},{"text":"Yeah.","start":96.815,"end":97.135,"sentiment":"neutral","sentiment_score":0.06794166564941406}],"sentiment":"neutral","sentiment_score":0.30518837422132494,"num_words":10,"start":89.89,"end":97.135},{"sentences":[{"text":"Okay.","start":97.135,"end":97.635,"sentiment":"neutral","sentiment_score":0.06465813517570496},{"text":"I I think it might show up as 06:00 for him, but not sure.","start":97.775,"end":101.615005,"sentiment":"neutral","sentiment_score":-0.0037170003301330973},{"text":"But I'll give him a call now.","start":101.615005,"end":102.995,"sentiment":"neutral","sentiment_score":0.08390660530754498},{"text":"Bye.","start":105.215004,"end":105.715004,"sentiment":"neutral","sentiment_score":0.13473790884017944}],"sentiment":"neutral","sentiment_score":0.031943664197688515,"num_words":23,"start":97.135,"end":105.715004}]}}]}],"paragraphs":{"transcript":"\nChannel 0: It's\n\nChannel 1: Good morning. It's Ian Stegman has called back. It went straight to voice mail because our phones aren't on until 09:00\n\nChannel 0: Madison.\n\nChannel 1: if you wanna give him\n\nChannel 0: Okay.\n\nChannel 1: a callback if he's still free.\n\nChannel 0: Yeah. He's at he's at 10:00 to 08:00 WA time.\n\nChannel 1: Oh, it's in your calendar for 8AM Queensland time.\n\nChannel 0: Yeah.\n\nChannel 1: So he's\n\nChannel 0: But I\n\nChannel 1: he\n\nChannel 0: just yeah, okay. I did that. I we reset 8AM for his time, and he said it was WA time. And I was like, yes, sir. I put it in his 08:00 in my calendar to represent 10:00.\n\nYeah. But I know I've got a 10:00 appointment as well. So I was gonna I'm in I'm on my way into the office now, so I was gonna call before to see if he's available.\n\nChannel 1: Yeah. I would give him a call because he he called it twelve past eight saying, I think I've missed a call from Debbie.\n\nChannel 0: Okay. Jesus. You give\n\nChannel 1: Yes.\n\nChannel 0: him a call and just let him know it's it's 08:00 his time. Do you mind doing\n\nChannel 1: Yep.\n\nChannel 0: that, please?\n\nChannel 1: Yep.\n\nChannel 0: Just say\n\nChannel 1: Yep. And\n\nChannel 0: it's from your discussions yesterday, you spoke with him and said it was 08:00 I believe he believes it was 08:00 WA time, which is 10:00 our time.\n\nChannel 1: yeah. Beautiful.\n\nChannel 0: But\n\nChannel 1: And you're still you're yeah. You've got, like, 10:00 appointment.\n\nChannel 0: yeah. So just tell him, but he's on his way into the office, so he will call you as soon as he gets in. It should be 09:00. So just say he's\n\nChannel 1: Yeah.\n\nChannel 0: I'm happy to give him a call at 07:00 his time.\n\nChannel 1: Okay. Sweet. I'll give him a call now.\n\nChannel 0: And that's that's why I put\n\nChannel 1: Bye.\n\nChannel 0: it in the calendar for eight so it represented 08:00 for him.\n\nChannel 1: Yeah. Okay. I I think it might show up as 06:00 for him, but not sure. But I'll give him a call now.\n\nChannel 0: Okay. Thank you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"It's","start":0.0,"end":0.5,"sentiment":"positive","sentiment_score":0.3576042056083679}],"sentiment":"positive","sentiment_score":0.3576042056083679,"channel":0,"num_words":1,"start":0.0,"end":0.5},{"sentences":[{"text":"Good morning.","start":2.6399999,"end":3.3799999,"sentiment":"positive","sentiment_score":0.42802169919013977},{"text":"It's Ian Stegman has called back.","start":3.6799998,"end":7.14,"sentiment":"neutral","sentiment_score":0.09069014278550942},{"text":"It went straight to voice mail because our phones aren't on until 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He spoke with Okay to confirm a missed call from Debbie and said he would call back as soon as he gets in. The customer also mentioned that he will be calling the agent back at the same time."},"intents":{"segments":[{"text":"It's Ian Stegman has called back. It went straight to voice mail because our phones aren't on until 09:00 Madison. if you wanna give Okay. him a callback if he's still free.","start_word":3,"end_word":34,"intents":[{"intent":"Schedule call","confidence_score":0.5147337}]}]},"sentiments":{"segments":[{"text":"It's Good morning.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.3865813612937927},{"text":"It's Ian Stegman has called back. It went straight to voice mail because our phones aren't on until 09:00 Madison. if you wanna give Okay. him a callback if he's still free. Yeah. He's at he's at 10:00 to 08:00 WA time. Oh, it's in your calendar for 8AM Queensland time. Yeah. So he's But I he just yeah, okay. I did that. I we reset 8AM for his time, and he said it was WA time. And I was like, yes, sir. I put it in his 08:00 in my calendar to represent 10:00. Yeah. But I know I've got a 10:00 appointment as well. So I was gonna I'm in I'm on my way into the office now, so I was gonna call before to see if he's available. Yeah. I would give him a call because he he called it twelve past eight saying, I think I've missed a call from Debbie. Okay. Jesus. You give Yes. him a call and just let him know it's it's 08:00 his time. Do you mind doing Yep. that, please? Yep. Just say Yep. it's And from your discussions yesterday, you spoke with him and said it was 08:00 I believe he believes it was 08:00 WA time, which is 10:00 our time. yeah.","start_word":3,"end_word":216,"sentiment":"neutral","sentiment_score":0.004169533960521221},{"text":"Beautiful.","start_word":217,"end_word":217,"sentiment":"positive","sentiment_score":0.384527325630188},{"text":"But And you're still you're yeah. 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