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Hello. Good afternoon. This is Marlene from Airtel tech support. Am I speaking with Kishan Tapa?\n\nYeah. Just wanted to check-in because we noticed that your service is still offline, your Internet service, if you're having issues or if you need assistance with the service today. Mhmm. Yeah. Mhmm.\n\nOkay. Let me just check my email again. Hello, Kishan? Can you hear me? Yes.\n\nThank you for waiting. So upon checking, the router is, configured correctly. So I think this might be a network issue with Supa Network. So what we're going to do now is, escalate this issue to the network team, like, raise a ticket, then I'll get back to you once I hear an update. And I'll also be Actually, once I submitted the ticket, the issue, usually, Supa Network reply within twenty four hours.\n\nBut I'll also send you the ticket number for your reference. Yeah. Then I'll get back to you once there's an update. Okay. Yeah.\n\nSorry for this inconvenience, Keishan. Thank you. Bye. Bye for now. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.96,"end":3.28,"sentiment":"neutral","sentiment_score":0.0890679806470871},{"text":"Hello.","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.10496916621923448},{"text":"Good afternoon.","start":4.96,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.32655270397663116},{"text":"This is Marlene from Airtel tech support.","start":5.7599998,"end":8.0,"sentiment":"neutral","sentiment_score":0.1841268241405487},{"text":"Am I speaking with Kishan Tapa?","start":8.0,"end":9.94,"sentiment":"neutral","sentiment_score":0.10170718903342883}],"sentiment":"neutral","sentiment_score":0.16154549752964692,"num_words":17,"start":2.96,"end":9.94},{"sentences":[{"text":"Yeah.","start":11.84,"end":12.34,"sentiment":"neutral","sentiment_score":0.04461488872766495},{"text":"Just wanted to check-in because we noticed that your service is still offline, your Internet service, if you're having issues or if you need assistance with the service today.","start":12.48,"end":23.865,"sentiment":"neutral","sentiment_score":-0.027865879133279467},{"text":"Mhmm.","start":24.485,"end":24.985,"sentiment":"neutral","sentiment_score":0.02236662432551384},{"text":"Yeah.","start":26.884998,"end":27.384998,"sentiment":"neutral","sentiment_score":0.014575130306184292},{"text":"Mhmm.","start":27.445,"end":27.93,"sentiment":"neutral","sentiment_score":0.011312313377857208}],"sentiment":"neutral","sentiment_score":-0.02167398600387528,"num_words":33,"start":11.84,"end":27.93},{"sentences":[{"text":"Okay.","start":43.625,"end":44.125,"sentiment":"neutral","sentiment_score":0.005734681151807308},{"text":"Let me just check my email again.","start":44.505,"end":46.445,"sentiment":"neutral","sentiment_score":-0.0005023865295307976},{"text":"Hello, Kishan?","start":113.97,"end":114.77,"sentiment":"neutral","sentiment_score":0.009257187135517597},{"text":"Can you hear me?","start":114.77,"end":115.67,"sentiment":"neutral","sentiment_score":-0.00232810340821743},{"text":"Yes.","start":116.21,"end":116.61,"sentiment":"neutral","sentiment_score":0.09234769642353058}],"sentiment":"neutral","sentiment_score":0.006917842167119185,"num_words":15,"start":43.625,"end":116.61},{"sentences":[{"text":"Thank you for waiting.","start":116.77,"end":117.83,"sentiment":"neutral","sentiment_score":0.22827981784939766},{"text":"So upon checking, the router is, configured correctly.","start":117.89,"end":121.83,"sentiment":"neutral","sentiment_score":0.02802459802478552},{"text":"So I think this might be a network issue with Supa Network.","start":122.565,"end":125.945,"sentiment":"neutral","sentiment_score":-0.05772460841884216},{"text":"So what we're going to do now is, escalate this issue to the network team, like, raise a ticket, then I'll get back to you once I hear an update.","start":126.325,"end":135.625,"sentiment":"neutral","sentiment_score":0.004675735843678316},{"text":"And I'll also be Actually, once I submitted the ticket, the issue, usually, Supa Network reply within twenty four hours.","start":137.37,"end":149.47,"sentiment":"neutral","sentiment_score":-0.014641232974827289}],"sentiment":"neutral","sentiment_score":0.0039468671673455755,"num_words":74,"start":116.77,"end":149.47},{"sentences":[{"text":"But I'll also send you the ticket number for your reference.","start":150.49501,"end":154.435,"sentiment":"neutral","sentiment_score":0.07224688645113599},{"text":"Yeah.","start":156.015,"end":156.255,"sentiment":"neutral","sentiment_score":0.05601847916841507},{"text":"Then I'll get back to you once there's an update.","start":156.255,"end":158.84694,"sentiment":"neutral","sentiment_score":0.041068035177886486},{"text":"Okay.","start":160.58694,"end":161.08694,"sentiment":"neutral","sentiment_score":0.06788885593414307},{"text":"Yeah.","start":161.30695,"end":161.62694,"sentiment":"neutral","sentiment_score":0.066465362906456}],"sentiment":"neutral","sentiment_score":0.05815703336459895,"num_words":24,"start":150.49501,"end":161.62694},{"sentences":[{"text":"Sorry for this inconvenience, Keishan.","start":161.62694,"end":163.80695,"sentiment":"neutral","sentiment_score":0.02858644723892212},{"text":"Thank you.","start":165.22694,"end":165.94695,"sentiment":"positive","sentiment_score":0.4276511073112488},{"text":"Bye.","start":165.94695,"end":166.34694,"sentiment":"neutral","sentiment_score":0.2632966637611389},{"text":"Bye for now.","start":166.34694,"end":167.14694,"sentiment":"neutral","sentiment_score":0.2549721995989482},{"text":"Have a great day.","start":167.14694,"end":168.12694,"sentiment":"positive","sentiment_score":0.5621526390314102}],"sentiment":"neutral","sentiment_score":0.28500388463338217,"num_words":15,"start":161.62694,"end":168.12694}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Yes. You are. Mhmm. Yes. Yes. Yeah. I do. Yesterday, you called. Right? Yeah. And so somebody asked me in the Gmail that in the mail that to send me the screenshot. I already send the screenshot. Have anybody watched it? Please. Hello? Yes. Yep. Yep. Okay. Yep. Okay. So how long will it take, do you think? Okay. Okay. That's fine. Okay. Please. Okay. That's fine. Yep. Thanks. Yep. That's fine. Bye bye. 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Yes. Yes. You are. Mhmm.\n\nYes. Yes. Yeah. I do. Yesterday, you called.\n\nRight? Yeah. And so somebody asked me in the Gmail that in the mail that to send me the screenshot. I already send the screenshot. Have anybody watched it?\n\nPlease. Hello? Yes. Yep. Yep.\n\nOkay. Yep. Okay. So how long will it take, do you think? Okay.\n\nOkay. That's fine. Okay. Please. Okay.\n\nThat's fine. Yep. Thanks. Yep. That's fine.\n\nBye bye. 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Hello. Good afternoon. This is Marlene from Airtel tech support. Am I speaking with Kishan Tapa?\n\nChannel 1: Yes. Yes. You are.\n\nChannel 0: Yeah. Just wanted to check-in because we noticed that your service is still offline, your Internet service,\n\nChannel 1: Mhmm. Yes.\n\nChannel 0: if you're having issues or\n\nChannel 1: Yes.\n\nChannel 0: if you need assistance with the service\n\nChannel 1: Yeah.\n\nChannel 0: today.\n\nChannel 1: I do. Yesterday,\n\nChannel 0: Mhmm.\n\nChannel 1: you called. Right?\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: Yeah. And so somebody asked me in the Gmail that in the mail that to send me the screenshot. I already send the screenshot. Have anybody watched it?\n\nChannel 0: Okay. Let me just check my email again.\n\nChannel 1: Please. Hello?\n\nChannel 0: Hello, Kishan? Can you hear me?\n\nChannel 1: Yes. Yep.\n\nChannel 0: Yes. Thank you for waiting. So upon checking, the router is, configured correctly. 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The representative then checks if Speaker 2 has received a screenshot and confirms that the router is configured correctly, but they will escalate the issue to the network team and provide a ticket number for reference. Speaker 2 is instructed to wait for an update and the call ends politely."},"intents":{"segments":[{"text":"This is Marlene from Airtel tech support. Am I speaking with Kishan Tapa? Yes.","start_word":5,"end_word":18,"intents":[{"intent":"Request technical assistance","confidence_score":0.11005721}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good afternoon. This is Marlene from Airtel tech support. Am I speaking with Kishan Tapa? Yes. Yes. You are. Yeah. Just wanted to check-in because we noticed that your service is still offline, your Internet service, Mhmm. Yes. if you're having issues or Yes. if you need assistance with the service Yeah. today. I do. Yesterday, Mhmm. you called. Right? Yeah. Mhmm. Yeah. And so somebody asked me in the Gmail that in the mail that to send me the screenshot. I already send the screenshot. Have anybody watched it? Okay. Let me just check my email again. Please. Hello? Hello, Kishan? Can you hear me? Yes. Yep. Yes. Thank you for waiting. So upon checking, the router is, configured correctly. So I think this might be a network issue with Supa Network. So what Yep. we're going to do now is, escalate this issue to the network team, Okay. like, raise a ticket, then Yep. I'll get back to you once I hear an update. Okay. So And how I'll long also will be it take, do you think? Actually, once I submitted the ticket, the issue, usually, Supa Network reply within twenty four hours. Okay. But Okay. I'll That's also fine. send you the ticket number for your reference. Okay. Yeah. Then I'll get back to you once Please. there's an update. Okay. That's fine. Okay. Yeah. Yep. Sorry Thanks. for this inconvenience, Keishan. Yep. That's fine.","start_word":0,"end_word":241,"sentiment":"neutral","sentiment_score":0.03105962462723255},{"text":"Thank you.","start_word":242,"end_word":243,"sentiment":"positive","sentiment_score":0.4170502424240112},{"text":"Bye. Bye for Bye now. bye.","start_word":244,"end_word":249,"sentiment":"neutral","sentiment_score":0.26218724250793457},{"text":"Have a great day.","start_word":250,"end_word":253,"sentiment":"positive","sentiment_score":0.5597981810569763},{"text":"Bye.","start_word":254,"end_word":254,"sentiment":"neutral","sentiment_score":0.23052184283733368}],"average":{"sentiment":"neutral","sentiment_score":0.05109358315516}}}}