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Mark. This is Henriele. I'm I'm calling from TechnoWanda, an IT services company. I'm just calling because we reached out last year, and we were told that you guys were all set for your IT, but to try again in another twelve months. So I'm just following up, touching base, seeing if it's anything that you guys are reviewing at the moment or if it's still set.\n\nYes. We do. So we have teams spread out through Canberra, Brisbane, Sydney, and then we've got a smaller team that's out sourced in Melbourne. Okay. Perfect.\n\nSo call this time next week. So about twelve thirty. Is that alright? Perfect. Yeah.\n\nPerfect. What I might do is, is it okay if I invite one of the technical partners, Rahul, onto the call as well? Because he'll be able to speak at Yeah. Perfect. Okay.\n\nAwesome. I will send a meeting invite. I've got msmith@slslawyers.com. A u. Is that okay?\n\nPerfect. Thank you, Mark. I'll send that all through now. Cheers. See you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Mark.","start":3.04,"end":3.84,"sentiment":"neutral","sentiment_score":0.040258847177028656},{"text":"This is Henriele.","start":3.84,"end":4.74,"sentiment":"neutral","sentiment_score":0.044265538454055786},{"text":"I'm I'm calling from TechnoWanda, an IT services company.","start":5.2,"end":8.34,"sentiment":"neutral","sentiment_score":0.03731921729114321},{"text":"I'm just calling because we reached out last year, and we were told that you guys were all set for your IT, but to try again in another twelve months.","start":8.96,"end":16.695,"sentiment":"neutral","sentiment_score":0.007799513079226017},{"text":"So I'm just following up, touching base, seeing if it's anything that you guys are reviewing at the moment or if it's still set.","start":16.695,"end":22.154999,"sentiment":"neutral","sentiment_score":0.024950923242916662}],"sentiment":"neutral","sentiment_score":0.020323453169754323,"num_words":68,"start":3.04,"end":22.154999},{"sentences":[{"text":"Yes.","start":32.39,"end":32.79,"sentiment":"neutral","sentiment_score":0.06264609098434448},{"text":"We do.","start":32.79,"end":33.350002,"sentiment":"neutral","sentiment_score":0.07748329639434814},{"text":"So we have teams spread out through Canberra, Brisbane, Sydney, and then we've got a smaller team that's out sourced in Melbourne.","start":33.350002,"end":40.295,"sentiment":"neutral","sentiment_score":0.04980205473574725},{"text":"Okay.","start":47.875,"end":48.195,"sentiment":"neutral","sentiment_score":0.1041192263364792},{"text":"Perfect.","start":48.195,"end":48.675,"sentiment":"neutral","sentiment_score":0.16148774325847626}],"sentiment":"neutral","sentiment_score":0.05847647620571984,"num_words":27,"start":32.39,"end":48.675},{"sentences":[{"text":"So call this time next week.","start":48.675,"end":50.034996,"sentiment":"neutral","sentiment_score":0.050606378354132175},{"text":"So about twelve thirty.","start":50.034996,"end":51.795,"sentiment":"neutral","sentiment_score":0.029865645803511143},{"text":"Is that alright?","start":51.795,"end":61.940002,"sentiment":"neutral","sentiment_score":0.07092895482977231},{"text":"Perfect.","start":63.2,"end":63.7,"sentiment":"neutral","sentiment_score":0.1952672153711319},{"text":"Yeah.","start":66.32,"end":66.82,"sentiment":"neutral","sentiment_score":0.192765474319458}],"sentiment":"neutral","sentiment_score":0.06826136050124963,"num_words":15,"start":48.675,"end":66.82},{"sentences":[{"text":"Perfect.","start":67.325005,"end":67.725006,"sentiment":"neutral","sentiment_score":0.24232830107212067},{"text":"What I might do is, is it okay if I invite one of the technical partners, Rahul, onto the call as well?","start":67.725006,"end":72.545006,"sentiment":"neutral","sentiment_score":0.06647980636493726},{"text":"Because he'll be able to speak at Yeah.","start":72.845,"end":74.785,"sentiment":"neutral","sentiment_score":0.07596000982448459},{"text":"Perfect.","start":75.405,"end":75.885,"sentiment":"neutral","sentiment_score":0.26700669527053833},{"text":"Okay.","start":75.885,"end":76.285,"sentiment":"neutral","sentiment_score":0.22591111063957217}],"sentiment":"neutral","sentiment_score":0.08501460380626447,"num_words":33,"start":67.325005,"end":76.285},{"sentences":[{"text":"Awesome.","start":76.285,"end":76.685005,"sentiment":"positive","sentiment_score":0.3872631788253784},{"text":"I will send a meeting invite.","start":76.685005,"end":78.285,"sentiment":"neutral","sentiment_score":0.2161687488357226},{"text":"I've got msmith@slslawyers.com.","start":78.285,"end":82.04288,"sentiment":"neutral","sentiment_score":0.11044561862945557},{"text":"A u.","start":82.04288,"end":82.36288,"sentiment":"neutral","sentiment_score":0.060263361781835556},{"text":"Is that okay?","start":82.36288,"end":83.18288,"sentiment":"neutral","sentiment_score":0.09460660566886266}],"sentiment":"neutral","sentiment_score":0.16133060455322265,"num_words":15,"start":76.285,"end":83.18288},{"sentences":[{"text":"Perfect.","start":85.16287,"end":85.66287,"sentiment":"positive","sentiment_score":0.6529461145401001},{"text":"Thank you, Mark.","start":85.962875,"end":86.68288,"sentiment":"positive","sentiment_score":0.48371050755182904},{"text":"I'll send that all through now.","start":86.68288,"end":87.962875,"sentiment":"neutral","sentiment_score":0.3280645062526067},{"text":"Cheers.","start":87.962875,"end":88.462875,"sentiment":"positive","sentiment_score":0.3971325159072876},{"text":"See you.","start":89.40288,"end":89.88287,"sentiment":"neutral","sentiment_score":0.18793150782585144}],"sentiment":"positive","sentiment_score":0.37272770817463213,"num_words":13,"start":85.16287,"end":89.88287},{"sentences":[{"text":"Bye.","start":89.88287,"end":90.38287,"sentiment":"neutral","sentiment_score":0.09182682633399963}],"sentiment":"neutral","sentiment_score":0.09182682633399963,"num_words":1,"start":89.88287,"end":90.38287}]}}]},{"alternatives":[{"transcript":"Hello? Mark Smith here. Mhmm. Yep. Yep. We're we're reviewing next week. My question to you is have you got people on the ground, physical people on the ground in Sydney and Melbourne? Okay. Could you call me about this time next week? Because we've got a meeting with our IT provider Tuesday. Yeah. Yeah. Yep. That'll be fine by me. And if what I want is I'll have a look at their scope. We're shopping. We might look at comparatively, see what you've got. See, it's up a chain, but we just wanna see what we can do. It's easy. Mhmm. Yep. Yep. Yep. Definitely. Yep. That'll do me fine. Thank you very much. Thanks, man. See you. 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Mark Smith here. Mhmm. Yep. Yep.\n\nWe're we're reviewing next week. My question to you is have you got people on the ground, physical people on the ground in Sydney and Melbourne? Okay. Could you call me about this time next week? Because we've got a meeting with our IT provider Tuesday.\n\nYeah. Yeah. Yep. That'll be fine by me. And if what I want is I'll have a look at their scope.\n\nWe're shopping. We might look at comparatively, see what you've got. See, it's up a chain, but we just wanna see what we can do. It's easy. Mhmm.\n\nYep. Yep. Yep. Definitely. Yep.\n\nThat'll do me fine. Thank you very much. Thanks, man. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.96,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.012433637864887714},{"text":"Mark Smith here.","start":1.4399999,"end":2.42,"sentiment":"neutral","sentiment_score":0.010957752199222645},{"text":"Mhmm.","start":9.12,"end":9.62,"sentiment":"neutral","sentiment_score":0.014315010979771614},{"text":"Yep.","start":15.405001,"end":15.905001,"sentiment":"neutral","sentiment_score":0.0019995446782559156},{"text":"Yep.","start":17.405,"end":17.905,"sentiment":"neutral","sentiment_score":0.037268951535224915}],"sentiment":"neutral","sentiment_score":0.014127200236544013,"num_words":7,"start":0.96,"end":17.905},{"sentences":[{"text":"We're we're reviewing next week.","start":21.565,"end":24.145,"sentiment":"neutral","sentiment_score":0.020343922823667527},{"text":"My question to you is have you got people on the ground, physical people on the ground in Sydney and Melbourne?","start":24.845001,"end":31.73,"sentiment":"neutral","sentiment_score":0.0028450873103879745},{"text":"Okay.","start":40.91,"end":41.41,"sentiment":"neutral","sentiment_score":0.044667914509773254},{"text":"Could you call me about this time next week?","start":41.775,"end":44.015,"sentiment":"neutral","sentiment_score":0.02688779288695918},{"text":"Because we've got a meeting with our IT provider Tuesday.","start":44.015,"end":46.835,"sentiment":"neutral","sentiment_score":0.0191242890432477}],"sentiment":"neutral","sentiment_score":0.013899291055681913,"num_words":46,"start":21.565,"end":46.835},{"sentences":[{"text":"Yeah.","start":49.215,"end":49.715,"sentiment":"neutral","sentiment_score":0.06774777919054031},{"text":"Yeah.","start":51.055,"end":51.555,"sentiment":"neutral","sentiment_score":0.04406892508268356},{"text":"Yep.","start":52.335,"end":52.815,"sentiment":"neutral","sentiment_score":0.1052449196577072},{"text":"That'll be fine by me.","start":52.815,"end":54.275,"sentiment":"neutral","sentiment_score":0.21819821000099182},{"text":"And if what I want is I'll have a look at their scope.","start":54.575,"end":57.74,"sentiment":"neutral","sentiment_score":0.054855999895013295}],"sentiment":"neutral","sentiment_score":0.09624669869386014,"num_words":21,"start":49.215,"end":57.74},{"sentences":[{"text":"We're shopping.","start":58.120003,"end":58.940002,"sentiment":"neutral","sentiment_score":0.026307561434805393},{"text":"We might look at comparatively, see what you've got.","start":59.72,"end":62.300003,"sentiment":"neutral","sentiment_score":0.020485346929894552},{"text":"See, it's up a chain, but we just wanna see what we can do.","start":62.440002,"end":65.56,"sentiment":"neutral","sentiment_score":0.11881870643368789},{"text":"It's easy.","start":65.56,"end":66.22,"sentiment":"neutral","sentiment_score":0.20159732550382614},{"text":"Mhmm.","start":67.48,"end":67.98,"sentiment":"neutral","sentiment_score":0.0942455381155014}],"sentiment":"neutral","sentiment_score":0.08563876158690878,"num_words":28,"start":58.120003,"end":67.98},{"sentences":[{"text":"Yep.","start":71.605,"end":72.105,"sentiment":"neutral","sentiment_score":0.0654846727848053},{"text":"Yep.","start":72.165,"end":72.665,"sentiment":"neutral","sentiment_score":0.03832263499498367},{"text":"Yep.","start":72.805,"end":73.305,"sentiment":"neutral","sentiment_score":0.044055044651031494},{"text":"Definitely.","start":73.365005,"end":73.865005,"sentiment":"neutral","sentiment_score":0.08803483098745346},{"text":"Yep.","start":81.97287,"end":82.47287,"sentiment":"neutral","sentiment_score":0.07204978168010712}],"sentiment":"neutral","sentiment_score":0.06158939301967621,"num_words":5,"start":71.605,"end":82.47287},{"sentences":[{"text":"That'll do me fine.","start":83.25287,"end":84.532875,"sentiment":"neutral","sentiment_score":0.25943436846137047},{"text":"Thank you very much.","start":84.532875,"end":85.672874,"sentiment":"positive","sentiment_score":0.6185872107744217},{"text":"Thanks, man.","start":86.69287,"end":87.43287,"sentiment":"positive","sentiment_score":0.39032937586307526},{"text":"See you.","start":88.37287,"end":88.77287,"sentiment":"neutral","sentiment_score":0.28902770578861237},{"text":"Bye.","start":88.77287,"end":89.27287,"sentiment":"neutral","sentiment_score":0.20859774947166443}],"sentiment":"positive","sentiment_score":0.3907229407475545,"num_words":13,"start":83.25287,"end":89.27287}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Mark Smith here.\n\nChannel 0: Hi, Mark. This is Henriele. I'm I'm calling from TechnoWanda, an IT services company. I'm just\n\nChannel 1: Mhmm.\n\nChannel 0: calling because we reached out last year, and we were told that you guys were all set for your IT, but to try\n\nChannel 1: Yep.\n\nChannel 0: again in another twelve months. So I'm just following\n\nChannel 1: Yep.\n\nChannel 0: up, touching base, seeing if it's anything that you guys are reviewing at the moment or if it's still\n\nChannel 1: We're\n\nChannel 0: set.\n\nChannel 1: we're reviewing next week. My question to you is have you got people on the ground, physical people on the ground in Sydney and Melbourne?\n\nChannel 0: Yes. We do. So we have teams spread out through Canberra, Brisbane, Sydney, and then we've got a smaller team that's out sourced in Melbourne.\n\nChannel 1: Okay. Could you call me about this time next week? Because we've got a meeting with our IT provider Tuesday.\n\nChannel 0: Okay. Perfect. So call this\n\nChannel 1: Yeah.\n\nChannel 0: time next week. So about twelve\n\nChannel 1: Yeah.\n\nChannel 0: thirty. Is that\n\nChannel 1: Yep. That'll be fine by me. And if what I want is I'll have a look at their scope. We're shopping. We might look at comparatively, see what\n\nChannel 0: alright?\n\nChannel 1: you've got. See, it's up\n\nChannel 0: Perfect.\n\nChannel 1: a chain, but we just wanna see what we can do. It's easy.\n\nChannel 0: Yeah. Perfect.\n\nChannel 1: Mhmm.\n\nChannel 0: What I might do is, is it okay if I invite one of the technical partners, Rahul, onto\n\nChannel 1: Yep.\n\nChannel 0: the call as well?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Because he'll be\n\nChannel 1: Definitely.\n\nChannel 0: able to speak at Yeah. Perfect. Okay. Awesome. I will send a meeting invite.\n\nI've got msmith@slslawyers.com.\n\nChannel 1: Yep.\n\nChannel 0: A u. Is that okay?\n\nChannel 1: That'll do me fine. Thank you very\n\nChannel 0: Perfect.\n\nChannel 1: much.\n\nChannel 0: Thank you, Mark. I'll\n\nChannel 1: Thanks,\n\nChannel 0: send\n\nChannel 1: man.\n\nChannel 0: that all through now. Cheers.\n\nChannel 1: See you. Bye.\n\nChannel 0: See you. 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She asks the agent if they have any physical staff available in Sydney and Melbourne and if they have someone on the ground to assist them. She also asks the agent to invite a technical partner to a call next week. The call ends with Henriele thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"Could you call me about this time next week? Because we've got a meeting with our IT provider Tuesday. Okay. Perfect.","start_word":127,"end_word":147,"intents":[{"intent":"Schedule meeting with it provider","confidence_score":0.14328915}]}]},"sentiments":{"segments":[{"text":"Hello? Mark Smith here. Hi, Mark. This is Henriele. I'm I'm calling from TechnoWanda, an IT services company. I'm just Mhmm. calling because we reached out last year, and we were told that you guys were all set for your IT, but to try Yep. again in another twelve months. So I'm just following Yep. up, touching base, seeing if it's anything that you guys are reviewing at the moment or if it's still We're set. we're reviewing next week. My question to you is have you got people on the ground, physical people on the ground in Sydney and Melbourne? Yes. We do. So we have teams spread out through Canberra, Brisbane, Sydney, and then we've got a smaller team that's out sourced in Melbourne. Okay. Could you call me about this time next week? Because we've got a meeting with our IT provider Tuesday. Okay. Perfect. So call this Yeah. time next week. So about twelve Yeah. thirty. Is that Yep. That'll be fine by me. And if what I want is I'll have a look at their scope. We're shopping. We might look at comparatively, see what alright? you've got. See, it's up Perfect. a chain, but we just wanna see what we can do. It's easy. Yeah. Perfect. Mhmm. What I might do is, is it okay if I invite one of the technical partners, Rahul, onto Yep. the call as well? Yep. Yep. Because he'll be Definitely. able to speak at Yeah. Perfect. Okay.","start_word":0,"end_word":248,"sentiment":"neutral","sentiment_score":0.05339422449469566},{"text":"Awesome.","start_word":249,"end_word":249,"sentiment":"positive","sentiment_score":0.3872631788253784},{"text":"I will send a meeting invite. I've got msmith@slslawyers.com. Yep. A u. Is that okay? That'll do me fine.","start_word":250,"end_word":268,"sentiment":"neutral","sentiment_score":0.14147773385047913},{"text":"Thank you very Perfect. much. Thank you, Mark. I'll Thanks, send man.","start_word":269,"end_word":280,"sentiment":"positive","sentiment_score":0.4831967055797577},{"text":"that all through now.","start_word":281,"end_word":284,"sentiment":"neutral","sentiment_score":0.3180201053619385},{"text":"Cheers.","start_word":285,"end_word":285,"sentiment":"positive","sentiment_score":0.3971325159072876},{"text":"See you. Bye. See you. 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