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there. Thanks for calling Pete's Pizzas. This is Wanda, the AI ordering assistant. What can I get cooking for you today? Sure.\n\nDo you want those pepperoni pizzas in small, medium, or large? Alright. Four small pepperoni pizzas coming up. Anything else you'd like? No problem.\n\nI've got two small pepperoni pizzas with anchovies and two without. Anything else for you? Great. Your order is two small pepperoni pizzas and two small pepperoni pizzas with anchovies. The total comes to $69.\n\nWill this be for pickup or delivery? Perfect. Can I have your name and a callback number, please? Thanks, Daniel. I've got your order for pickup with the total at $69.\n\nYour number is (212) 660-0244. Your order is set. See you soon. Bye. All set, Daniel.","paragraphs":[{"sentences":[{"text":"Hi there.","start":3.4399998,"end":4.0,"sentiment":"positive","sentiment_score":0.3641315996646881},{"text":"Thanks for calling Pete's Pizzas.","start":4.0,"end":5.3599997,"sentiment":"positive","sentiment_score":0.6102267861366272},{"text":"This is Wanda, the AI ordering assistant.","start":5.3599997,"end":7.54,"sentiment":"positive","sentiment_score":0.5035417973995209},{"text":"What can I get cooking for you today?","start":7.7599998,"end":9.54,"sentiment":"positive","sentiment_score":0.38932565599679947},{"text":"Sure.","start":13.935,"end":14.435,"sentiment":"neutral","sentiment_score":0.04928828775882721}],"sentiment":"positive","sentiment_score":0.4551340542409731,"num_words":23,"start":3.4399998,"end":14.435},{"sentences":[{"text":"Do you want those pepperoni pizzas in small, medium, or large?","start":14.815001,"end":18.915,"sentiment":"neutral","sentiment_score":0.036064999347383324},{"text":"Alright.","start":21.695,"end":22.195,"sentiment":"neutral","sentiment_score":0.07674792408943176},{"text":"Four small pepperoni pizzas coming up.","start":22.494999,"end":24.814999,"sentiment":"neutral","sentiment_score":0.07459824718534946},{"text":"Anything else you'd like?","start":24.814999,"end":26.19,"sentiment":"neutral","sentiment_score":0.059832300059497356},{"text":"No problem.","start":30.75,"end":31.49,"sentiment":"neutral","sentiment_score":0.07294654473662376}],"sentiment":"neutral","sentiment_score":0.054428112072249256,"num_words":24,"start":14.815001,"end":31.49},{"sentences":[{"text":"I've got two small pepperoni pizzas with anchovies and two without.","start":31.79,"end":35.010002,"sentiment":"neutral","sentiment_score":0.03050388548184525},{"text":"Anything else for you?","start":35.39,"end":36.690002,"sentiment":"neutral","sentiment_score":0.03462596097961068},{"text":"Great.","start":40.845,"end":41.345,"sentiment":"positive","sentiment_score":0.4634973406791687},{"text":"Your order is two small pepperoni pizzas and two small pepperoni pizzas with anchovies.","start":41.405003,"end":46.305,"sentiment":"neutral","sentiment_score":0.2205845873270716},{"text":"The total comes to $69.","start":46.845,"end":48.865,"sentiment":"neutral","sentiment_score":0.13190850913524627}],"sentiment":"neutral","sentiment_score":0.13386487694723265,"num_words":35,"start":31.79,"end":48.865},{"sentences":[{"text":"Will this be for pickup or delivery?","start":49.165,"end":51.105003,"sentiment":"neutral","sentiment_score":0.08079681918025017},{"text":"Perfect.","start":53.68,"end":54.18,"sentiment":"neutral","sentiment_score":0.3330498933792114},{"text":"Can I have your name and a callback number, please?","start":54.4,"end":56.9,"sentiment":"neutral","sentiment_score":0.09634183645248413},{"text":"Thanks, Daniel.","start":64.895,"end":65.795,"sentiment":"positive","sentiment_score":0.36586788296699524},{"text":"I've got your order for pickup with the total at $69.","start":65.935,"end":68.975,"sentiment":"positive","sentiment_score":0.3554342063990506}],"sentiment":"neutral","sentiment_score":0.20979219446739844,"num_words":31,"start":49.165,"end":68.975},{"sentences":[{"text":"Your number is (212) 660-0244.","start":68.975,"end":73.695,"sentiment":"neutral","sentiment_score":0.17394829988479615},{"text":"Your order is set.","start":73.695,"end":74.575,"sentiment":"positive","sentiment_score":0.36135897785425186},{"text":"See you soon.","start":74.575,"end":75.475,"sentiment":"neutral","sentiment_score":0.3058147132396698},{"text":"Bye.","start":76.015,"end":76.515,"sentiment":"neutral","sentiment_score":0.20472125709056857},{"text":"All set, Daniel.","start":83.73687,"end":84.796875,"sentiment":"neutral","sentiment_score":0.17421514789263406}],"sentiment":"neutral","sentiment_score":0.24749926570802927,"num_words":16,"start":68.975,"end":84.796875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi there. Thanks for calling Pete's Pizzas. This is Wanda, the AI ordering assistant. What can I get cooking for you today?\n\nChannel 0: Hey, Wanda. Can I get four pepperoni pizzas?\n\nChannel 1: Sure. Do you want those pepperoni pizzas in small, medium, or large?\n\nChannel 0: Small, please.\n\nChannel 1: Alright. Four small pepperoni pizzas coming up. Anything else you'd like?\n\nChannel 0: Can I get two of them with anchovies?\n\nChannel 1: No problem. I've got two small pepperoni pizzas with anchovies and two without. Anything else for you?\n\nChannel 0: No. That's it.\n\nChannel 1: Great. Your order is two small pepperoni pizzas and two small pepperoni pizzas with anchovies. The total comes to $69. Will this be for pickup or delivery?\n\nChannel 0: Pickup.\n\nChannel 1: Perfect. Can I have your name and a callback number, please?\n\nChannel 0: Yep. Daniel, and the name number is (212), 660-0244.\n\nChannel 1: Thanks, Daniel. I've got your order for pickup with the total at $69. Your number is (212) 660-0244. Your order is set. See you soon.\n\nBye.\n\nChannel 0: Thanks. Bye.\n\nChannel 1: All set, Daniel.","paragraphs":[{"sentences":[{"text":"Hi there.","start":3.4399998,"end":4.0,"sentiment":"positive","sentiment_score":0.3641315996646881},{"text":"Thanks for calling Pete's Pizzas.","start":4.0,"end":5.3599997,"sentiment":"positive","sentiment_score":0.6102267861366272},{"text":"This is Wanda, the AI ordering assistant.","start":5.3599997,"end":7.54,"sentiment":"positive","sentiment_score":0.5035417973995209},{"text":"What can I get cooking for you today?","start":7.7599998,"end":9.54,"sentiment":"positive","sentiment_score":0.38932565599679947}],"sentiment":"positive","sentiment_score":0.4735815890810706,"channel":1,"num_words":22,"start":3.4399998,"end":9.54},{"sentences":[{"text":"Hey, Wanda.","start":9.76,"end":10.32,"sentiment":"neutral","sentiment_score":0.07135489583015442},{"text":"Can I get four pepperoni pizzas?","start":10.32,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.04915640875697136}],"sentiment":"neutral","sentiment_score":0.054706030525267124,"channel":0,"num_words":8,"start":9.76,"end":12.0199995},{"sentences":[{"text":"Sure.","start":13.935,"end":14.435,"sentiment":"neutral","sentiment_score":0.04928828775882721},{"text":"Do you want those pepperoni pizzas in small, medium, or large?","start":14.815001,"end":18.915,"sentiment":"neutral","sentiment_score":0.036064999347383324}],"sentiment":"neutral","sentiment_score":0.03716694004833698,"channel":1,"num_words":12,"start":13.935,"end":18.915},{"sentences":[{"text":"Small, please.","start":19.755,"end":20.494999,"sentiment":"neutral","sentiment_score":0.041099291294813156}],"sentiment":"neutral","sentiment_score":0.041099291294813156,"channel":0,"num_words":2,"start":19.755,"end":20.494999},{"sentences":[{"text":"Alright.","start":21.695,"end":22.195,"sentiment":"neutral","sentiment_score":0.07674792408943176},{"text":"Four small pepperoni pizzas coming up.","start":22.494999,"end":24.814999,"sentiment":"neutral","sentiment_score":0.07459824718534946},{"text":"Anything else you'd like?","start":24.814999,"end":26.19,"sentiment":"neutral","sentiment_score":0.059832300059497356}],"sentiment":"neutral","sentiment_score":0.06942423703995618,"channel":1,"num_words":11,"start":21.695,"end":26.19},{"sentences":[{"text":"Can I get two of them with anchovies?","start":26.439999,"end":28.3,"sentiment":"neutral","sentiment_score":0.023281626170501113}],"sentiment":"neutral","sentiment_score":0.023281626170501113,"channel":0,"num_words":8,"start":26.439999,"end":28.3},{"sentences":[{"text":"No problem.","start":30.75,"end":31.49,"sentiment":"neutral","sentiment_score":0.07294654473662376},{"text":"I've got two small pepperoni pizzas with anchovies and two without.","start":31.79,"end":35.010002,"sentiment":"neutral","sentiment_score":0.03050388548184525},{"text":"Anything else for you?","start":35.39,"end":36.690002,"sentiment":"neutral","sentiment_score":0.03462596097961068}],"sentiment":"neutral","sentiment_score":0.03646703962894047,"channel":1,"num_words":17,"start":30.75,"end":36.690002},{"sentences":[{"text":"No.","start":37.16,"end":37.4,"sentiment":"neutral","sentiment_score":-0.011971594765782356},{"text":"That's it.","start":37.4,"end":38.14,"sentiment":"neutral","sentiment_score":0.024698270484805107}],"sentiment":"neutral","sentiment_score":0.01247498206794262,"channel":0,"num_words":3,"start":37.16,"end":38.14},{"sentences":[{"text":"Great.","start":40.845,"end":41.345,"sentiment":"positive","sentiment_score":0.4634973406791687},{"text":"Your order is two small pepperoni pizzas and two small pepperoni pizzas with anchovies.","start":41.405003,"end":46.305,"sentiment":"neutral","sentiment_score":0.2205845873270716},{"text":"The total comes to $69.","start":46.845,"end":48.865,"sentiment":"neutral","sentiment_score":0.13190850913524627},{"text":"Will this be for pickup or delivery?","start":49.165,"end":51.105003,"sentiment":"neutral","sentiment_score":0.08079681918025017}],"sentiment":"neutral","sentiment_score":0.17691858678504271,"channel":1,"num_words":27,"start":40.845,"end":51.105003},{"sentences":[{"text":"Pickup.","start":51.735,"end":52.235,"sentiment":"neutral","sentiment_score":0.12102814018726347}],"sentiment":"neutral","sentiment_score":0.12102814018726347,"channel":0,"num_words":1,"start":51.735,"end":52.235},{"sentences":[{"text":"Perfect.","start":53.68,"end":54.18,"sentiment":"neutral","sentiment_score":0.3330498933792114},{"text":"Can I have your name and a callback number, please?","start":54.4,"end":56.9,"sentiment":"neutral","sentiment_score":0.09634183645248413}],"sentiment":"neutral","sentiment_score":0.11786075071855025,"channel":1,"num_words":11,"start":53.68,"end":56.9},{"sentences":[{"text":"Yep.","start":56.92,"end":57.399998,"sentiment":"neutral","sentiment_score":0.05709017440676689},{"text":"Daniel, and the name number is (212), 660-0244.","start":57.399998,"end":62.78,"sentiment":"neutral","sentiment_score":0.053418712224811316}],"sentiment":"neutral","sentiment_score":0.053826652467250824,"channel":0,"num_words":9,"start":56.92,"end":62.78},{"sentences":[{"text":"Thanks, Daniel.","start":64.895,"end":65.795,"sentiment":"positive","sentiment_score":0.36586788296699524},{"text":"I've got your order for pickup with the total at $69.","start":65.935,"end":68.975,"sentiment":"positive","sentiment_score":0.3554342063990506},{"text":"Your number is (212) 660-0244.","start":68.975,"end":73.695,"sentiment":"neutral","sentiment_score":0.17394829988479615},{"text":"Your order is set.","start":73.695,"end":74.575,"sentiment":"positive","sentiment_score":0.36135897785425186},{"text":"See you soon.","start":74.575,"end":75.475,"sentiment":"neutral","sentiment_score":0.3058147132396698}],"sentiment":"neutral","sentiment_score":0.3149653434753418,"channel":1,"num_words":25,"start":64.895,"end":75.475},{"sentences":[{"text":"Bye.","start":76.015,"end":76.515,"sentiment":"neutral","sentiment_score":0.20472125709056857}],"sentiment":"neutral","sentiment_score":0.20472125709056857,"channel":1,"num_words":1,"start":76.015,"end":76.515},{"sentences":[{"text":"Thanks.","start":79.855,"end":80.255005,"sentiment":"neutral","sentiment_score":0.31815600395202637},{"text":"Bye.","start":80.255005,"end":80.755005,"sentiment":"neutral","sentiment_score":0.21528154611587524}],"sentiment":"neutral","sentiment_score":0.2667187750339508,"channel":0,"num_words":2,"start":79.855,"end":80.755005},{"sentences":[{"text":"All set, Daniel.","start":83.73687,"end":84.796875,"sentiment":"neutral","sentiment_score":0.17421514789263406}],"sentiment":"neutral","sentiment_score":0.17421514789263406,"channel":1,"num_words":3,"start":83.73687,"end":84.796875}]},"summary":{"result":"success","short":"The customer calls Pete's Pizzas to place an order for four small pepperoni pizzas with anchovies. The agent, Wanda, takes the order and offers additional items, but the customer requests two small pepperoni pizzas with anchovies. The agent confirms the order and gives the customer a callback number before ending the call."},"intents":{"segments":[{"text":"Can I get four pepperoni pizzas? Sure.","start_word":24,"end_word":30,"intents":[{"intent":"Place pizza order","confidence_score":0.011392404}]}]},"sentiments":{"segments":[{"text":"Hi there. Thanks for calling Pete's Pizzas. This is Wanda, the AI ordering assistant. What can I get cooking for you today?","start_word":0,"end_word":21,"sentiment":"positive","sentiment_score":0.4913945198059082},{"text":"Hey, Wanda. Can I get four pepperoni pizzas? Sure. Do you want those pepperoni pizzas in small, medium, or large? Small, please. Alright. Four small pepperoni pizzas coming up. Anything else you'd like? Can I get two of them with anchovies? No problem. I've got two small pepperoni pizzas with anchovies and two without. Anything else for you? No. That's it.","start_word":22,"end_word":82,"sentiment":"neutral","sentiment_score":0.04320723935961723},{"text":"Great.","start_word":83,"end_word":83,"sentiment":"positive","sentiment_score":0.4634973406791687},{"text":"Your order is two small pepperoni pizzas and two small pepperoni pizzas with anchovies. The total comes to $69. Will this be for pickup or delivery? Pickup. Perfect. Can I have your name and a callback number, please? Yep. Daniel, and the name number is (212), 660-0244.","start_word":84,"end_word":130,"sentiment":"neutral","sentiment_score":0.13175442814826965},{"text":"Thanks, Daniel.","start_word":131,"end_word":132,"sentiment":"positive","sentiment_score":0.3658678829669952},{"text":"I've got your order for pickup with the total at $69. Your number is (212) 660-0244.","start_word":133,"end_word":148,"sentiment":"neutral","sentiment_score":0.2728897035121918},{"text":"Your order is set.","start_word":149,"end_word":152,"sentiment":"positive","sentiment_score":0.3648004531860352},{"text":"See you soon. Bye. Thanks. Bye. All set, Daniel.","start_word":153,"end_word":161,"sentiment":"neutral","sentiment_score":0.24140717089176175}],"average":{"sentiment":"neutral","sentiment_score":0.1696674462520715}}}}