{"metadata":{"transaction_key":"deprecated","request_id":"01a0f0c9-339f-76f0-9683-0f5b13b6c3d9","sha256":"36ae9c6925d21bd052a9a4f46609d189a6f2f2e61cd17ef482a905bf49a0066e","created":"2026-09-30T05:28:34.444Z","duration":49.463936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":37},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Sorry. I'm not available at the moment. But if you please leave your name and number, I'll get back to you as soon as possible. Thank you.","confidence":0.99902344,"words":[{"word":"sorry","start":2.8,"end":3.12,"confidence":0.97265625,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.2883073687553406},{"word":"i'm","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3847091794013977},{"word":"not","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4920307993888855},{"word":"available","start":3.52,"end":4.0,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.4829616248607635},{"word":"at","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4887751340866089},{"word":"the","start":4.16,"end":4.24,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4540964365005493},{"word":"moment","start":4.24,"end":4.72,"confidence":0.83447266,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.3959673047065735},{"word":"but","start":4.72,"end":4.88,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.08917892724275589},{"word":"if","start":4.88,"end":5.04,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.030441507697105408},{"word":"you","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0015366971492767334},{"word":"please","start":5.2,"end":5.6,"confidence":0.9941406,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.01799388974905014},{"word":"leave","start":5.6,"end":5.7599998,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.018171079456806183},{"word":"your","start":5.7599998,"end":6.0,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02412474900484085},{"word":"name","start":6.0,"end":6.24,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.02680465579032898},{"word":"and","start":6.24,"end":6.48,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.026391178369522095},{"word":"number","start":6.48,"end":6.8799996,"confidence":0.9970703,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.0826077088713646},{"word":"i'll","start":6.8799996,"end":7.12,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1451796591281891},{"word":"get","start":7.12,"end":7.3599997,"confidence":0.9902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.07100486755371094},{"word":"back","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.0726909190416336},{"word":"to","start":7.52,"end":7.6,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11614413559436798},{"word":"you","start":7.6,"end":7.8399997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1502251178026199},{"word":"as","start":7.8399997,"end":7.9199996,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10095065832138062},{"word":"soon","start":7.9199996,"end":8.24,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.0733780711889267},{"word":"as","start":8.24,"end":8.4,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.04133440554141998},{"word":"possible","start":8.4,"end":8.9,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.14275115728378296},{"word":"thank","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7426214814186096},{"word":"you","start":9.2,"end":9.7,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.443986713886261}],"paragraphs":{"transcript":"\nSorry. I'm not available at the moment. But if you please leave your name and number, I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Sorry.","start":2.8,"end":3.12,"sentiment":"neutral","sentiment_score":-0.2883073687553406},{"text":"I'm not available at the moment.","start":3.12,"end":4.72,"sentiment":"negative","sentiment_score":-0.4497567464907964},{"text":"But if you please leave your name and number, I'll get back to you as soon as possible.","start":4.72,"end":8.9,"sentiment":"neutral","sentiment_score":0.056475763933526144},{"text":"Thank you.","start":8.96,"end":9.7,"sentiment":"positive","sentiment_score":0.5933040976524353}],"sentiment":"neutral","sentiment_score":-0.029025033392288065,"num_words":27,"start":2.8,"end":9.7}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Sorry. I'm not available at the moment. But if you please leave your name and number, I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Sorry.","start":2.8,"end":3.12,"sentiment":"neutral","sentiment_score":-0.2883073687553406},{"text":"I'm not available at the moment.","start":3.12,"end":4.72,"sentiment":"negative","sentiment_score":-0.4497567464907964},{"text":"But if you please leave your name and number, I'll get back to you as soon as possible.","start":4.72,"end":8.9,"sentiment":"neutral","sentiment_score":0.056475763933526144},{"text":"Thank you.","start":8.96,"end":9.7,"sentiment":"positive","sentiment_score":0.5933040976524353}],"sentiment":"neutral","sentiment_score":-0.029025033392288065,"channel":1,"num_words":27,"start":2.8,"end":9.7}]},"summary":{"result":"success","short":"Sorry. I'm not available at the moment. But if you please leave your name and number, I'll get back to you as soon as possible. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":25,"end_word":26,"intents":[{"intent":"Request information","confidence_score":0.004067049}]}]},"sentiments":{"segments":[{"text":"Sorry.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":-0.2883073687553406},{"text":"I'm not available at the moment.","start_word":1,"end_word":6,"sentiment":"negative","sentiment_score":-0.4293251037597656},{"text":"But if you please leave your name and number, I'll get back to you as soon as possible.","start_word":7,"end_word":24,"sentiment":"neutral","sentiment_score":0.0679444968700409},{"text":"Thank you.","start_word":25,"end_word":26,"sentiment":"positive","sentiment_score":0.6912747621536255}],"average":{"sentiment":"neutral","sentiment_score":-0.021729545013324636}}}}