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I'll let you know when it's live, and we'll check everything again. How many bedrooms is your apartment? Okay. And where the TV we have the TV. Do you have a data port there near the TV? You don't? Yeah. That's a data point, the Wi Fi connection. Yeah? Yeah. Because normally, that's not on yet. Hang on. Not on yet. Okay. It's on now. Alright. Can you open up your laptop and just search for the Wi Fi and show me a photo, please? Your phone or your laptop there? I mean, laptop's always better because you get a clearer view. Where the phone, it's it's very limited because it's a small screen. Can you can I can you send me a photo, please? Okay. So it's showing the five g. Are you connected to the five g? Okay. Can you open up your Chrome? And on the Chrome, I want you to run a test for me, please, on this site. I want you to run a test on the site that I sent you on your laptop because it's not gonna work properly on the phone. And I want you to show me a photo when the whole the whole thing has started and finished so I can be so I can see your download speed and your upload speed. And then we'd have to do one more diagnostics, and then we're done. We're finished. It'll do up and down, and it'll finish. When it's finished, just send me a photo of words. Sorry. Click on go. You'll see a go circle with go in it. Just click on that. And this this is just running the diagnostic. That's all it's doing. Because these routers I mean, I've got customers that have had these routers for over two years, and it's never given any problem. It's they're pretty they're very good routers, these ones. These are the WiFi six a x 3,000, I think. Hang on. Let me just check on this. Let me just double check. Let's say I'm just picking on each one of these. Oh, yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. This is the I x 3,000. So they're a high-tech. Okay. Let's see. Do you have a VPN active on your computer? Okay. So you're getting an isometric speed. Why are you getting that? You shouldn't be getting that. I mean, it's a that's good. That's good, but you shouldn't be getting that. Can you run just click on oh, hang on. What do you got there? You got the where are you? In Sydney or Canberra? Okay. So it's picking up the Sydney one. No. That's alright. Can you just run one more test, please? Run one more test. Just click on go. Send me a photo, please. And then we'll do one last diagnostics in the router just to make sure that there's no package loss, and we're done. But if you're given this symmetrical speed, it's much better than anything else, and your TV should work perfect. It should even probably pick up eight k. Is your k is your TV a HD or four k or which one is it? Your TV, is it a HD, four k, eight k, or 16 k, or all the above? Or you don't? No. Because sometimes people, they buy a HD TV, and then they'll put on a four k movie, but you can't you you won't work. It'll buffer because the HD does not support four k. It needs to be a four k TV. Does that make sense? Okay. That's better. Alright. So that's all good. Now can you log back into the router like we did before? That's the in the URL, not in the search engine. Username and password yeah. I'm just giving you the username and password. So I'm just giving you everything. Now the router works perfect. Excellent. And you're running on Wi Fi, which is not the same than if you put a cable directly from the router to the TV or the router to your laptop. And once you've logged in, you should see this. Yeah. You gotta put that in the user username and password I showed you. Alright? Because it worked before. Admin and then as the username and then admin with a capital a one two three at, and that should log you into the router because it did before. Okay. Please, yeah, just send me a photo of what you're looking at. So you should be able to see okay. Beautiful. Alright. Click on management, and then send me a photo, please. So I'm just checking to see if the router has any package loss. If it has package losses, then there's a problem with the router. Alright. Can you click on diagnostics, please? And then send me a photo. Alright. See where you've got hostname or IP address. I want you to put in eight dot eight dot eight dot eight. That's four eight's, but you're gonna have a dot in between all the eight's. Eight dot eight dot eight dot eight. An animal dot. Okay. My bad. Now you put that in in that in that window, and then you click just underneath that, you'll see run, r u n, and you click on run. And once it's finished, send me a photo, please. I'm showing you too much. Well, it's good to well, you should because these are very important things to know about your router and what you're oh, okay. There you go. Alright. Let's have a look. So you've got here five packets received, zero percentage packet loss. So that's telling me that your router's working perfectly. It's 64 bit from triple from the four eight that I've just gave you. Twenty seven point six zero one milliseconds. So that's less than a second. So everything's working perfect. I just wanna check one more thing, but you've already sent me the information. I have I do have an idea. That's why I asked you where you have your TV. Behind the TV, do you see a port, like the same as the Ethernet cable to plug into? I know. I'm just saying, can you see the port? Yes or no? That's all I need to know. Okay. So if we go back to the way they've installed all this, I'll just send you a photo. And this is the the builder's problem, and it's just I don't know why they do that. See that box there that I just sent you? That's what yeah. All that, you got too many cables in there. Alright? And sometimes, when you close the front door or if you put anything else in there, it's gonna accumulate heat. Alright? And that heat might accumulate and affect the function of that little white box and the function of the router. Now I see at the back at the back hang on. Let me just do something. I see here you've got a spare yellow cable. I'm just gonna put an arrow to it. I think that's a spare cable. Correct me if I'm wrong. See where that arrow is pointing to a yellow cable? Okay. If you just follow my instructions, we can take out the router from here and put it in the lounge room where the television is. That will be a lot better for you if you wanna do that. Okay. Well, it all depends on how you did it. But if you wanted do you would you prefer to have the router in the lounge room? Yes or no? Okay. Okay. We'll just No. That's alright. No. That's fine. You don't wanna do that. That's fine. If you wanna do that in the future, just let me know. We're not it's a very simple process. I'll show you how to do it. Alright? You're welcome. Look. Sorry if we no. That's alright. You don't worry. Sorry if I I've got you upset, but sometimes it's just technicians being upset. That's what it is. No big deal. Alright? Alright. Well, you have a have a nice day, and enjoy the rest of the weekend. Bye. Bye bye. 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Rifat. It's Tom from Ed. Could you put the power back on to the two boxes, please? Thank you. And once you plug that in, you just have to wait a few minutes for it to come live.\n\nI'll let you know when it's live, and we'll check everything again. How many bedrooms is your apartment? Okay. And where the TV we have the TV. Do you have a data port there near the TV?\n\nYou don't? Yeah. That's a data point, the Wi Fi connection. Yeah? Yeah.\n\nBecause normally, that's not on yet. Hang on. Not on yet. Okay. It's on now.\n\nAlright. Can you open up your laptop and just search for the Wi Fi and show me a photo, please? Your phone or your laptop there? I mean, laptop's always better because you get a clearer view. Where the phone, it's it's very limited because it's a small screen.\n\nCan you can I can you send me a photo, please? Okay. So it's showing the five g. Are you connected to the five g? Okay.\n\nCan you open up your Chrome? And on the Chrome, I want you to run a test for me, please, on this site. I want you to run a test on the site that I sent you on your laptop because it's not gonna work properly on the phone. And I want you to show me a photo when the whole the whole thing has started and finished so I can be so I can see your download speed and your upload speed. And then we'd have to do one more diagnostics, and then we're done.\n\nWe're finished. It'll do up and down, and it'll finish. When it's finished, just send me a photo of words. Sorry. Click on go.\n\nYou'll see a go circle with go in it. Just click on that. And this this is just running the diagnostic. That's all it's doing. Because these routers I mean, I've got customers that have had these routers for over two years, and it's never given any problem.\n\nIt's they're pretty they're very good routers, these ones. These are the WiFi six a x 3,000, I think. Hang on. Let me just check on this. Let me just double check.\n\nLet's say I'm just picking on each one of these. Oh, yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. This is the I x 3,000. So they're a high-tech. Okay.\n\nLet's see. Do you have a VPN active on your computer? Okay. So you're getting an isometric speed. Why are you getting that?\n\nYou shouldn't be getting that. I mean, it's a that's good. That's good, but you shouldn't be getting that. Can you run just click on oh, hang on. What do you got there?\n\nYou got the where are you? In Sydney or Canberra? Okay. So it's picking up the Sydney one. No.\n\nThat's alright. Can you just run one more test, please? Run one more test. Just click on go. Send me a photo, please.\n\nAnd then we'll do one last diagnostics in the router just to make sure that there's no package loss, and we're done. But if you're given this symmetrical speed, it's much better than anything else, and your TV should work perfect. It should even probably pick up eight k. Is your k is your TV a HD or four k or which one is it? Your TV, is it a HD, four k, eight k, or 16 k, or all the above?\n\nOr you don't? No. Because sometimes people, they buy a HD TV, and then they'll put on a four k movie, but you can't you you won't work. It'll buffer because the HD does not support four k. It needs to be a four k TV.\n\nDoes that make sense? Okay. That's better. Alright. So that's all good.\n\nNow can you log back into the router like we did before? That's the in the URL, not in the search engine. Username and password yeah. I'm just giving you the username and password. So I'm just giving you everything.\n\nNow the router works perfect. Excellent. And you're running on Wi Fi, which is not the same than if you put a cable directly from the router to the TV or the router to your laptop. And once you've logged in, you should see this. Yeah.\n\nYou gotta put that in the user username and password I showed you. Alright? Because it worked before. Admin and then as the username and then admin with a capital a one two three at, and that should log you into the router because it did before. Okay.\n\nPlease, yeah, just send me a photo of what you're looking at. So you should be able to see okay. Beautiful. Alright. Click on management, and then send me a photo, please.\n\nSo I'm just checking to see if the router has any package loss. If it has package losses, then there's a problem with the router. Alright. Can you click on diagnostics, please? And then send me a photo.\n\nAlright. See where you've got hostname or IP address. I want you to put in eight dot eight dot eight dot eight. That's four eight's, but you're gonna have a dot in between all the eight's. Eight dot eight dot eight dot eight.\n\nAn animal dot. Okay. My bad. Now you put that in in that in that window, and then you click just underneath that, you'll see run, r u n, and you click on run. And once it's finished, send me a photo, please.\n\nI'm showing you too much. Well, it's good to well, you should because these are very important things to know about your router and what you're oh, okay. There you go. Alright. Let's have a look.\n\nSo you've got here five packets received, zero percentage packet loss. So that's telling me that your router's working perfectly. It's 64 bit from triple from the four eight that I've just gave you. Twenty seven point six zero one milliseconds. So that's less than a second.\n\nSo everything's working perfect. I just wanna check one more thing, but you've already sent me the information. I have I do have an idea. That's why I asked you where you have your TV. Behind the TV, do you see a port, like the same as the Ethernet cable to plug into?\n\nI know. I'm just saying, can you see the port? Yes or no? That's all I need to know. Okay.\n\nSo if we go back to the way they've installed all this, I'll just send you a photo. And this is the the builder's problem, and it's just I don't know why they do that. See that box there that I just sent you? That's what yeah. All that, you got too many cables in there.\n\nAlright? And sometimes, when you close the front door or if you put anything else in there, it's gonna accumulate heat. Alright? And that heat might accumulate and affect the function of that little white box and the function of the router. Now I see at the back at the back hang on.\n\nLet me just do something. I see here you've got a spare yellow cable. I'm just gonna put an arrow to it. I think that's a spare cable. Correct me if I'm wrong.\n\nSee where that arrow is pointing to a yellow cable? Okay. If you just follow my instructions, we can take out the router from here and put it in the lounge room where the television is. That will be a lot better for you if you wanna do that. Okay.\n\nWell, it all depends on how you did it. But if you wanted do you would you prefer to have the router in the lounge room? Yes or no? Okay. Okay.\n\nWe'll just No. That's alright. No. That's fine. You don't wanna do that.\n\nThat's fine. If you wanna do that in the future, just let me know. We're not it's a very simple process. I'll show you how to do it. Alright?\n\nYou're welcome. Look. Sorry if we no. That's alright. You don't worry.\n\nSorry if I I've got you upset, but sometimes it's just technicians being upset. That's what it is. No big deal. Alright? Alright.\n\nWell, you have a have a nice day, and enjoy the rest of the weekend. Bye. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Rifat.","start":2.8,"end":3.52,"sentiment":"neutral","sentiment_score":0.11184904724359512},{"text":"It's Tom from Ed.","start":3.52,"end":4.58,"sentiment":"neutral","sentiment_score":0.11478102207183838},{"text":"Could you put the power back on to the two boxes, please?","start":5.44,"end":8.34,"sentiment":"neutral","sentiment_score":0.08452692814171314},{"text":"Thank you.","start":9.679999,"end":10.42,"sentiment":"positive","sentiment_score":0.5535057485103607},{"text":"And once you plug that in, you just have to wait a few minutes for it to come live.","start":50.704998,"end":54.485,"sentiment":"neutral","sentiment_score":0.3233977203306399}],"sentiment":"neutral","sentiment_score":0.2294541924045636,"num_words":39,"start":2.8,"end":54.485},{"sentences":[{"text":"I'll let you know when it's live, and we'll check everything again.","start":56.780003,"end":59.760002,"sentiment":"neutral","sentiment_score":0.3172382600605488},{"text":"How 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connection.","start":121.465,"end":123.625,"sentiment":"neutral","sentiment_score":0.020371726248413324},{"text":"Yeah?","start":123.625,"end":124.125,"sentiment":"neutral","sentiment_score":0.025671644136309624},{"text":"Yeah.","start":132.425,"end":132.58499,"sentiment":"neutral","sentiment_score":0.01433349959552288}],"sentiment":"neutral","sentiment_score":0.005643049971415446,"num_words":13,"start":113.49,"end":132.58499},{"sentences":[{"text":"Because normally, that's not on yet.","start":132.58499,"end":136.28,"sentiment":"neutral","sentiment_score":-0.03391437674872577},{"text":"Hang on.","start":136.28,"end":137.07999,"sentiment":"neutral","sentiment_score":-0.07067544013261795},{"text":"Not on yet.","start":137.07999,"end":137.98,"sentiment":"neutral","sentiment_score":-0.07586567600568135},{"text":"Okay.","start":141.48,"end":141.87999,"sentiment":"neutral","sentiment_score":-0.007715186104178429},{"text":"It's on now.","start":141.87999,"end":142.78,"sentiment":"neutral","sentiment_score":0.013107261310021082}],"sentiment":"neutral","sentiment_score":-0.03605517139658332,"num_words":15,"start":132.58499,"end":142.78},{"sentences":[{"text":"Alright.","start":144.76,"end":145.15999,"sentiment":"neutral","sentiment_score":0.060277074575424194},{"text":"Can you open up your laptop and just search for the Wi Fi and show me a photo, please?","start":145.15999,"end":150.81499,"sentiment":"neutral","sentiment_score":0.05461355906568075},{"text":"Your phone or your laptop there?","start":161.04999,"end":162.89,"sentiment":"neutral","sentiment_score":-0.010448330702881018},{"text":"I mean, laptop's always better because you get a clearer view.","start":162.89,"end":166.03,"sentiment":"neutral","sentiment_score":0.026867449114268475},{"text":"Where the phone, it's it's very limited because it's a small screen.","start":167.60999,"end":173.06999,"sentiment":"neutral","sentiment_score":-0.23206585769852003}],"sentiment":"neutral","sentiment_score":-0.02967354366365744,"num_words":49,"start":144.76,"end":173.06999},{"sentences":[{"text":"Can you can I can you send me a photo, please?","start":233.705,"end":236.685,"sentiment":"neutral","sentiment_score":0.015629978003827007},{"text":"Okay.","start":262.03497,"end":262.435,"sentiment":"neutral","sentiment_score":0.011780704371631144},{"text":"So it's showing the five g.","start":262.435,"end":264.215,"sentiment":"neutral","sentiment_score":0.0035206388759737215},{"text":"Are you connected to the five g?","start":264.435,"end":266.53497,"sentiment":"neutral","sentiment_score":-0.0003733228825564895},{"text":"Okay.","start":270.28998,"end":270.78998,"sentiment":"neutral","sentiment_score":0.01229502074420452}],"sentiment":"neutral","sentiment_score":0.008250617547533833,"num_words":26,"start":233.705,"end":270.78998},{"sentences":[{"text":"Can you open up your Chrome?","start":271.33,"end":274.38998,"sentiment":"neutral","sentiment_score":0.02163165497283141},{"text":"And on the Chrome, I want you to run a test for me, please, on this site.","start":276.93,"end":283.03,"sentiment":"neutral","sentiment_score":0.03509867936372757},{"text":"I want you to run a test on the site that I sent you on your laptop because it's not gonna work properly on the phone.","start":288.725,"end":295.30502,"sentiment":"neutral","sentiment_score":-0.037265098152252346},{"text":"And I want you to show me a photo when the whole the whole thing has started and finished so I can be so I can see your download speed and your upload speed.","start":296.99,"end":308.85,"sentiment":"neutral","sentiment_score":0.08980035190196599},{"text":"And then we'd have to do one more diagnostics, and then we're done.","start":320.885,"end":324.48502,"sentiment":"neutral","sentiment_score":0.015775349241896316}],"sentiment":"neutral","sentiment_score":0.03141527533201346,"num_words":96,"start":271.33,"end":324.48502},{"sentences":[{"text":"We're finished.","start":324.48502,"end":325.14502,"sentiment":"neutral","sentiment_score":0.08202917873859406},{"text":"It'll do up and down, and it'll finish.","start":426.185,"end":428.505,"sentiment":"neutral","sentiment_score":0.03370651765726507},{"text":"When it's finished, just send me a photo of words.","start":428.505,"end":431.245,"sentiment":"neutral","sentiment_score":0.02485179416835308},{"text":"Sorry.","start":436.65,"end":437.05,"sentiment":"neutral","sentiment_score":-0.02704099752008915},{"text":"Click on go.","start":437.05,"end":437.77,"sentiment":"neutral","sentiment_score":0.00401632363597552}],"sentiment":"neutral","sentiment_score":0.027801517241944868,"num_words":24,"start":324.48502,"end":437.77},{"sentences":[{"text":"You'll see a go circle with go in it.","start":437.77,"end":440.25,"sentiment":"neutral","sentiment_score":0.04167567462556892},{"text":"Just click on that.","start":440.25,"end":441.31,"sentiment":"neutral","sentiment_score":0.036597021855413914},{"text":"And this this is just running the diagnostic.","start":444.25,"end":446.19,"sentiment":"neutral","sentiment_score":0.11703026667237282},{"text":"That's all it's doing.","start":446.33,"end":447.39,"sentiment":"neutral","sentiment_score":0.1824631579220295},{"text":"Because these routers I mean, I've got customers that have had these routers for over two years, and it's never given any problem.","start":463.19998,"end":471.91998,"sentiment":"positive","sentiment_score":0.45639882139537646}],"sentiment":"neutral","sentiment_score":0.26426535033776116,"num_words":48,"start":437.77,"end":471.91998},{"sentences":[{"text":"It's they're pretty they're very good routers, these ones.","start":471.91998,"end":474.58,"sentiment":"positive","sentiment_score":0.7020278241899278},{"text":"These are the WiFi six a x 3,000, I think.","start":474.72,"end":479.04498,"sentiment":"neutral","sentiment_score":0.2916897848248482},{"text":"Hang on.","start":479.04498,"end":479.785,"sentiment":"neutral","sentiment_score":0.11432243883609772},{"text":"Let me just check on this.","start":479.845,"end":481.465,"sentiment":"neutral","sentiment_score":0.09948127344250679},{"text":"Let me just double check.","start":482.88498,"end":484.505,"sentiment":"neutral","sentiment_score":0.065746109187603}],"sentiment":"neutral","sentiment_score":0.32466910406947136,"num_words":32,"start":471.91998,"end":484.505},{"sentences":[{"text":"Let's say I'm just picking on each one of these.","start":484.805,"end":487.145,"sentiment":"neutral","sentiment_score":0.06444418728351593},{"text":"Oh, yeah.","start":489.52002,"end":489.92,"sentiment":"neutral","sentiment_score":0.055663784965872765},{"text":"Yeah.","start":489.92,"end":490.42,"sentiment":"neutral","sentiment_score":0.044459134340286255},{"text":"Yeah.","start":490.80002,"end":491.30002,"sentiment":"neutral","sentiment_score":0.04341304674744606},{"text":"Yeah.","start":491.76,"end":491.84003,"sentiment":"neutral","sentiment_score":0.047425128519535065}],"sentiment":"neutral","sentiment_score":0.059404450158278145,"num_words":15,"start":484.805,"end":491.84003},{"sentences":[{"text":"Yeah.","start":491.84003,"end":492.12003,"sentiment":"neutral","sentiment_score":0.04883291199803352},{"text":"Yeah.","start":492.12003,"end":492.40002,"sentiment":"neutral","sentiment_score":0.04905877634882927},{"text":"Yeah.","start":492.40002,"end":492.72,"sentiment":"neutral","sentiment_score":0.04987036436796189},{"text":"Yeah.","start":492.72,"end":492.96002,"sentiment":"neutral","sentiment_score":0.04924263432621956},{"text":"Yeah.","start":492.96002,"end":493.2,"sentiment":"neutral","sentiment_score":0.04779580980539322}],"sentiment":"neutral","sentiment_score":0.04896009936928749,"num_words":5,"start":491.84003,"end":493.2},{"sentences":[{"text":"Yeah.","start":493.2,"end":493.28003,"sentiment":"neutral","sentiment_score":0.04762065410614014},{"text":"Yeah.","start":493.28003,"end":493.78003,"sentiment":"neutral","sentiment_score":0.058840587735176086},{"text":"This is the I x 3,000.","start":493.92,"end":495.78003,"sentiment":"neutral","sentiment_score":0.062165110682447754},{"text":"So they're a high-tech.","start":496.60004,"end":498.98,"sentiment":"neutral","sentiment_score":0.05630682595074177},{"text":"Okay.","start":502.335,"end":502.835,"sentiment":"neutral","sentiment_score":0.02029355801641941}],"sentiment":"neutral","sentiment_score":0.05576713598118378,"num_words":13,"start":493.2,"end":502.835},{"sentences":[{"text":"Let's see.","start":503.69498,"end":507.455,"sentiment":"neutral","sentiment_score":0.010094197001308203},{"text":"Do you have a VPN active on your computer?","start":507.455,"end":511.395,"sentiment":"neutral","sentiment_score":-0.02023543520934052},{"text":"Okay.","start":515.615,"end":516.115,"sentiment":"neutral","sentiment_score":-0.026770373806357384},{"text":"So you're getting an isometric speed.","start":517.49,"end":519.49,"sentiment":"neutral","sentiment_score":-0.03239241677025954},{"text":"Why are you getting that?","start":519.49,"end":520.52997,"sentiment":"neutral","sentiment_score":-0.12273629605770112}],"sentiment":"neutral","sentiment_score":-0.04333638598251602,"num_words":23,"start":503.69498,"end":520.52997},{"sentences":[{"text":"You shouldn't be getting that.","start":520.52997,"end":521.56995,"sentiment":"neutral","sentiment_score":-0.30642458200454714},{"text":"I mean, it's a that's good.","start":521.56995,"end":523.75,"sentiment":"neutral","sentiment_score":-0.07712547729412715},{"text":"That's good, but you shouldn't be getting that.","start":524.76996,"end":526.70996,"sentiment":"neutral","sentiment_score":-0.30200593918561935},{"text":"Can you run just click on oh, hang on.","start":526.76996,"end":528.93,"sentiment":"neutral","sentiment_score":-0.031003803221715823},{"text":"What do you got there?","start":528.93,"end":529.73,"sentiment":"neutral","sentiment_score":-0.023843353614211082}],"sentiment":"neutral","sentiment_score":-0.14573255407087732,"num_words":33,"start":520.52997,"end":529.73},{"sentences":[{"text":"You got the where are you?","start":529.73,"end":531.32996,"sentiment":"neutral","sentiment_score":-0.015377202226469914},{"text":"In Sydney or Canberra?","start":531.32996,"end":532.62994,"sentiment":"neutral","sentiment_score":-0.015401622513309121},{"text":"Okay.","start":535.145,"end":535.385,"sentiment":"neutral","sentiment_score":0.019070658832788467},{"text":"So it's picking up the Sydney one.","start":535.385,"end":536.985,"sentiment":"neutral","sentiment_score":0.007747980100767953},{"text":"No.","start":536.985,"end":537.145,"sentiment":"neutral","sentiment_score":-0.07625357061624527}],"sentiment":"neutral","sentiment_score":-0.008253513394217742,"num_words":19,"start":529.73,"end":537.145},{"sentences":[{"text":"That's alright.","start":537.145,"end":537.885,"sentiment":"neutral","sentiment_score":-0.03652876242995262},{"text":"Can you just run one more test, please?","start":538.265,"end":540.605,"sentiment":"neutral","sentiment_score":0.006887516006827354},{"text":"Run one more test.","start":543.465,"end":544.585,"sentiment":"neutral","sentiment_score":0.020919210743159056},{"text":"Just click on go.","start":544.585,"end":545.805,"sentiment":"neutral","sentiment_score":0.04040610697120428},{"text":"Send me a photo, please.","start":546.585,"end":548.95,"sentiment":"neutral","sentiment_score":0.059956581145524976}],"sentiment":"neutral","sentiment_score":0.022918555642599644,"num_words":23,"start":537.145,"end":548.95},{"sentences":[{"text":"And then we'll do one last diagnostics in the router just to make sure that there's no package loss, and we're done.","start":548.95,"end":557.21,"sentiment":"neutral","sentiment_score":0.07519699920984832},{"text":"But if you're given this symmetrical speed, it's much better than anything else, and your TV should work perfect.","start":561.63495,"end":570.675,"sentiment":"positive","sentiment_score":0.5427938056619543},{"text":"It should even probably pick up eight k.","start":570.675,"end":573.415,"sentiment":"neutral","sentiment_score":0.33211230859160423},{"text":"Is your k is your TV a HD or four k or which one is it?","start":575.66003,"end":579.76,"sentiment":"neutral","sentiment_score":0.005907544924411923},{"text":"Your TV, is it a HD, four k, eight k, or 16 k, or all the above?","start":583.9,"end":591.41504,"sentiment":"neutral","sentiment_score":-0.01512438606689958}],"sentiment":"neutral","sentiment_score":0.176362450177804,"num_words":82,"start":548.95,"end":591.41504},{"sentences":[{"text":"Or you don't?","start":592.03503,"end":592.775,"sentiment":"neutral","sentiment_score":-0.08530666182438533},{"text":"No.","start":597.315,"end":597.815,"sentiment":"neutral","sentiment_score":-0.08032219856977463},{"text":"Because sometimes people, they buy a HD TV, and then they'll put on a four k movie, but you can't you you won't work.","start":598.275,"end":606.17004,"sentiment":"neutral","sentiment_score":-0.1054809084162116},{"text":"It'll buffer because the HD does not support four k.","start":606.17004,"end":610.43005,"sentiment":"neutral","sentiment_score":-0.11830746158957481},{"text":"It needs to be a four k TV.","start":610.65,"end":612.51,"sentiment":"neutral","sentiment_score":-0.05959344515576959}],"sentiment":"neutral","sentiment_score":-0.09842622093856335,"num_words":46,"start":592.03503,"end":612.51},{"sentences":[{"text":"Does that make sense?","start":612.81006,"end":614.03,"sentiment":"neutral","sentiment_score":-0.01737981615588069},{"text":"Okay.","start":619.165,"end":619.565,"sentiment":"neutral","sentiment_score":0.13321703672409058},{"text":"That's better.","start":619.565,"end":620.285,"sentiment":"neutral","sentiment_score":0.1864234060049057},{"text":"Alright.","start":620.285,"end":620.605,"sentiment":"neutral","sentiment_score":0.27233681082725525},{"text":"So that's all good.","start":620.605,"end":622.385,"sentiment":"positive","sentiment_score":0.40768246352672577}],"sentiment":"neutral","sentiment_score":0.1949676040870448,"num_words":12,"start":612.81006,"end":622.385},{"sentences":[{"text":"Now can you log back into the router like we did before?","start":623.005,"end":628.945,"sentiment":"neutral","sentiment_score":0.08321965858340263},{"text":"That's the in the URL, not in the search engine.","start":632.87,"end":636.25,"sentiment":"neutral","sentiment_score":0.03172426261007786},{"text":"Username and password yeah.","start":636.95,"end":639.05,"sentiment":"neutral","sentiment_score":0.04045777441933751},{"text":"I'm just giving you the username and password.","start":641.58997,"end":643.77,"sentiment":"neutral","sentiment_score":0.16704375483095646},{"text":"So I'm just giving you everything.","start":644.375,"end":646.39496,"sentiment":"neutral","sentiment_score":0.26252181579669315}],"sentiment":"neutral","sentiment_score":0.10972976400516928,"num_words":40,"start":623.005,"end":646.39496},{"sentences":[{"text":"Now the router works perfect.","start":648.45496,"end":649.89496,"sentiment":"positive","sentiment_score":0.5607114315032959},{"text":"Excellent.","start":649.89496,"end":650.39496,"sentiment":"positive","sentiment_score":0.59991455078125},{"text":"And you're running on Wi Fi, which is not the same than if you put a cable directly from the router to the TV or the router to your laptop.","start":654.375,"end":663.27,"sentiment":"neutral","sentiment_score":0.20198715304334958},{"text":"And once you've logged in, you should see this.","start":670.14496,"end":675.685,"sentiment":"neutral","sentiment_score":0.1383661710553699},{"text":"Yeah.","start":687.83997,"end":688.24,"sentiment":"neutral","sentiment_score":-0.05967430770397186}],"sentiment":"neutral","sentiment_score":0.2314936419867951,"num_words":46,"start":648.45496,"end":688.24},{"sentences":[{"text":"You gotta put that in the user username and password I showed you.","start":688.24,"end":691.27997,"sentiment":"neutral","sentiment_score":-0.034860156619778045},{"text":"Alright?","start":691.27997,"end":691.6,"sentiment":"neutral","sentiment_score":0.014230630360543728},{"text":"Because it worked before.","start":691.6,"end":692.74,"sentiment":"neutral","sentiment_score":0.003247688990086317},{"text":"Admin and then as the username and then admin with a capital a one two three at, and that should log you into the router because it did before.","start":695.20496,"end":704.425,"sentiment":"neutral","sentiment_score":-0.01182444579899311},{"text":"Okay.","start":706.805,"end":707.305,"sentiment":"neutral","sentiment_score":0.03271585330367088}],"sentiment":"neutral","sentiment_score":-0.015336535929236561,"num_words":48,"start":688.24,"end":707.305},{"sentences":[{"text":"Please, yeah, just send me a photo of what you're looking at.","start":707.44495,"end":710.505,"sentiment":"neutral","sentiment_score":0.0527800548200806},{"text":"So you should be able to see okay.","start":714.78,"end":716.86,"sentiment":"neutral","sentiment_score":0.11503117717802525},{"text":"Beautiful.","start":716.86,"end":717.36,"sentiment":"positive","sentiment_score":0.361516386270523},{"text":"Alright.","start":718.54004,"end":718.86,"sentiment":"neutral","sentiment_score":0.10633178800344469},{"text":"Click on management, and then send me a photo, please.","start":718.86,"end":724.24,"sentiment":"neutral","sentiment_score":0.06949601732194424}],"sentiment":"neutral","sentiment_score":0.0848880757112056,"num_words":32,"start":707.44495,"end":724.24},{"sentences":[{"text":"So I'm just checking to see if the router has any package loss.","start":732.105,"end":737.065,"sentiment":"neutral","sentiment_score":-0.03527095921051044},{"text":"If it has package losses, then there's a problem with the router.","start":737.065,"end":740.56006,"sentiment":"neutral","sentiment_score":-0.11709856800734997},{"text":"Alright.","start":740.7,"end":741.02,"sentiment":"neutral","sentiment_score":0.036590706557035446},{"text":"Can you click on diagnostics, please?","start":741.02,"end":743.60004,"sentiment":"neutral","sentiment_score":0.031038061405221622},{"text":"And then send me a photo.","start":744.94,"end":746.32,"sentiment":"neutral","sentiment_score":0.02819147054105997}],"sentiment":"neutral","sentiment_score":-0.03872993125237132,"num_words":38,"start":732.105,"end":746.32},{"sentences":[{"text":"Alright.","start":756.155,"end":756.635,"sentiment":"neutral","sentiment_score":0.042557667940855026},{"text":"See where you've got hostname or IP address.","start":756.635,"end":760.655,"sentiment":"neutral","sentiment_score":0.01023827469907701},{"text":"I want you to put in eight dot eight dot eight dot eight.","start":764.075,"end":770.64,"sentiment":"neutral","sentiment_score":0.01915896390206539},{"text":"That's four eight's, but you're gonna have a dot in between all the eight's.","start":770.64,"end":774.18,"sentiment":"neutral","sentiment_score":0.01682582956605724},{"text":"Eight dot eight dot eight dot eight.","start":774.56,"end":778.5,"sentiment":"neutral","sentiment_score":0.0056099070768271175}],"sentiment":"neutral","sentiment_score":0.015078171156346798,"num_words":43,"start":756.155,"end":778.5},{"sentences":[{"text":"An animal dot.","start":779.04004,"end":780.10004,"sentiment":"neutral","sentiment_score":0.008899156004190445},{"text":"Okay.","start":781.60004,"end":782.10004,"sentiment":"neutral","sentiment_score":-0.01163342408835888},{"text":"My bad.","start":791.335,"end":792.075,"sentiment":"neutral","sentiment_score":-0.09301558136940002},{"text":"Now you put that in in that in that window, and then you click just underneath that, you'll see run, r u n, and you click on run.","start":794.375,"end":805.62,"sentiment":"neutral","sentiment_score":0.003951274756608265},{"text":"And once it's finished, send me a photo, please.","start":805.62,"end":808.52,"sentiment":"neutral","sentiment_score":-0.016880345220367115}],"sentiment":"neutral","sentiment_score":-0.004936151921229307,"num_words":43,"start":779.04004,"end":808.52},{"sentences":[{"text":"I'm showing you too much.","start":813.58496,"end":815.125,"sentiment":"negative","sentiment_score":-0.41239299774169924},{"text":"Well, it's good to well, you should because these are very important things to know about your router and what you're oh, okay.","start":817.825,"end":827.82,"sentiment":"neutral","sentiment_score":-0.08309350097956865},{"text":"There you go.","start":827.82,"end":828.72,"sentiment":"neutral","sentiment_score":0.028991640855868656},{"text":"Alright.","start":829.74,"end":830.22,"sentiment":"neutral","sentiment_score":0.14339712262153623},{"text":"Let's have a look.","start":830.22,"end":831.18,"sentiment":"neutral","sentiment_score":0.09895776305347681}],"sentiment":"neutral","sentiment_score":-0.09296978927320904,"num_words":36,"start":813.58496,"end":831.18},{"sentences":[{"text":"So you've got here five packets received, zero percentage packet loss.","start":831.18,"end":837.795,"sentiment":"neutral","sentiment_score":0.17003695260394702},{"text":"So that's telling me that your router's working perfectly.","start":838.035,"end":841.01495,"sentiment":"positive","sentiment_score":0.3840110997358958},{"text":"It's 64 bit from triple from the four eight that I've just gave you.","start":841.875,"end":846.935,"sentiment":"neutral","sentiment_score":0.20476073345967702},{"text":"Twenty seven point six zero one milliseconds.","start":847.315,"end":849.815,"sentiment":"neutral","sentiment_score":0.06636995556099075},{"text":"So that's less than a 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just send you a photo.","start":892.82,"end":898.895,"sentiment":"neutral","sentiment_score":-0.02889774807004465},{"text":"And this is the the builder's problem, and it's just I don't know why they do that.","start":902.71497,"end":907.77496,"sentiment":"neutral","sentiment_score":-0.3155946617617327},{"text":"See that box there that I just sent you?","start":908.49,"end":910.67,"sentiment":"neutral","sentiment_score":-0.10671236614386241},{"text":"That's what yeah.","start":913.05,"end":914.11,"sentiment":"neutral","sentiment_score":-0.26295965909957886},{"text":"All that, you got too many cables in there.","start":914.17,"end":916.83,"sentiment":"negative","sentiment_score":-0.3951604233847724}],"sentiment":"neutral","sentiment_score":-0.1998393356833341,"num_words":56,"start":892.82,"end":916.83},{"sentences":[{"text":"Alright?","start":917.53,"end":918.03,"sentiment":"neutral","sentiment_score":-0.07657283544540405},{"text":"And sometimes, when you close the front door or if you put anything else in there, it's gonna accumulate heat.","start":918.09,"end":926.675,"sentiment":"neutral","sentiment_score":-0.18155430406332015},{"text":"Alright?","start":927.77496,"end":928.175,"sentiment":"neutral","sentiment_score":-0.11163996160030364},{"text":"And that heat might accumulate and affect the function of that little white box and the function of the router.","start":928.175,"end":937.475,"sentiment":"neutral","sentiment_score":-0.14114627484232187},{"text":"Now I see at the back at the back hang on.","start":938.44,"end":941.56,"sentiment":"neutral","sentiment_score":-0.007065310058268634}],"sentiment":"neutral","sentiment_score":-0.12679137331697177,"num_words":53,"start":917.53,"end":941.56},{"sentences":[{"text":"Let me just do something.","start":941.56,"end":943.18,"sentiment":"neutral","sentiment_score":0.020401781797409056},{"text":"I see here you've got a spare yellow cable.","start":952.495,"end":955.21497,"sentiment":"neutral","sentiment_score":0.025934616310728922},{"text":"I'm just gonna put an arrow to it.","start":955.21497,"end":957.15497,"sentiment":"neutral","sentiment_score":0.02461882494390011},{"text":"I think that's a spare cable.","start":963.91,"end":965.51,"sentiment":"neutral","sentiment_score":0.01637493787954251},{"text":"Correct me if I'm wrong.","start":965.51,"end":966.81,"sentiment":"neutral","sentiment_score":0.0015328332781791687}],"sentiment":"neutral","sentiment_score":0.01934196512130174,"num_words":33,"start":941.56,"end":966.81},{"sentences":[{"text":"See where that arrow is pointing to a yellow cable?","start":967.51,"end":969.77,"sentiment":"neutral","sentiment_score":0.0014624784234911203},{"text":"Okay.","start":973.27,"end":973.77,"sentiment":"neutral","sentiment_score":0.012879697605967522},{"text":"If you just follow my instructions, we can take out the router from here and put it in the lounge room where the television is.","start":973.83,"end":983.795,"sentiment":"neutral","sentiment_score":0.09148737728595734},{"text":"That will be a lot better for you if you wanna do that.","start":984.09503,"end":988.195,"sentiment":"neutral","sentiment_score":0.25463423706018007},{"text":"Okay.","start":1003.73,"end":1004.13,"sentiment":"neutral","sentiment_score":0.02005330845713615}],"sentiment":"neutral","sentiment_score":0.11289974608458579,"num_words":50,"start":967.51,"end":1004.13},{"sentences":[{"text":"Well, it all depends on how you did it.","start":1004.13,"end":1006.275,"sentiment":"neutral","sentiment_score":0.02172507035235564},{"text":"But if you wanted do you would you prefer to have the router in the lounge room?","start":1006.755,"end":1010.67505,"sentiment":"neutral","sentiment_score":0.026653242133119526},{"text":"Yes or no?","start":1010.67505,"end":1011.575,"sentiment":"neutral","sentiment_score":-0.008084995672106743},{"text":"Okay.","start":1013.47504,"end":1013.97504,"sentiment":"neutral","sentiment_score":0.0004348140209913254},{"text":"Okay.","start":1014.435,"end":1014.835,"sentiment":"neutral","sentiment_score":0.022141583263874057}],"sentiment":"neutral","sentiment_score":0.02086942450654122,"num_words":31,"start":1004.13,"end":1014.835},{"sentences":[{"text":"We'll just No.","start":1014.835,"end":1026.39,"sentiment":"neutral","sentiment_score":-0.040767066180706024},{"text":"That's alright.","start":1026.39,"end":1026.87,"sentiment":"neutral","sentiment_score":-0.06602108106017113},{"text":"No.","start":1026.87,"end":1027.11,"sentiment":"neutral","sentiment_score":-0.12295730412006378},{"text":"That's fine.","start":1027.11,"end":1027.85,"sentiment":"neutral","sentiment_score":-0.06216266565024853},{"text":"You don't wanna do that.","start":1028.31,"end":1029.1901,"sentiment":"neutral","sentiment_score":-0.2290513128042221}],"sentiment":"neutral","sentiment_score":-0.12668327385416397,"num_words":13,"start":1014.835,"end":1029.1901},{"sentences":[{"text":"That's fine.","start":1029.1901,"end":1029.59,"sentiment":"neutral","sentiment_score":0.19388476014137268},{"text":"If you wanna do that in the future, just let me know.","start":1029.59,"end":1032.31,"sentiment":"neutral","sentiment_score":0.15910577091077963},{"text":"We're not it's a very simple process.","start":1032.31,"end":1034.0701,"sentiment":"neutral","sentiment_score":0.05738889000245503},{"text":"I'll show you how to do 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bye.","start":1058.46,"end":1059.2,"sentiment":"neutral","sentiment_score":0.13010438904166222},{"text":"Bye.","start":1059.26,"end":1059.76,"sentiment":"neutral","sentiment_score":-0.09736528992652892}],"sentiment":"positive","sentiment_score":0.6266888517298197,"num_words":19,"start":1052.2999,"end":1059.76}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Mhmm. Just one. Mhmm. None. Just only the PowerPoint and connect with the Wi Fi. That's it. Yeah. Connect to Wi Fi with the, like, smart TV like that. So it's on or it so what's next? Let's just check-in my phone quickly. Not. It's showing, but yeah. Let me check-in. I'm checking my calibration now. Yeah. One second. Let me check-in my television. Yep. Hello, G. And then? I saw you again. I don't have. No. I'm in Cambria. Sorry? Yeah. I don't. No problem. I don't know. I just I just bought a TV. As long as TV does, it has to store or anything. But Excellent. I don't know. I just got the Internet password as I speak. In there. Oh, no. Why can't I log in? And then after that and then this and then? Done. Yeah. Can you type it for me, please? Yeah. I will not gonna I will not gonna remember anything anyway because I'm not technically Yeah. So do you know what happened? Why is they're not able I'm not able to connect with Yeah. But I don't connect anything today. Yes. Yeah. Yeah. That's spare cable. I don't connect anything with that. But when in the beginning in the beginning, when I tried to tried to put it the this one when last one year ago, and they're not able to connect in the lunchroom. No. Nothing in the bedroom. Because I think if in the future there is any problem, and then maybe we can try there. But I think so far just put there. Because in the lunchroom, not really because No worries. Thank you. Much appreciate. Sorry for the sorry for the panic, everything. Okay. Thank you. Thank you. You too. 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password as I speak.","start":616.73004,"end":619.48004,"sentiment":"neutral","sentiment_score":-0.029234439962440066},{"text":"In there.","start":637.205,"end":637.945,"sentiment":"neutral","sentiment_score":0.025027546100318432},{"text":"Oh, no.","start":684.815,"end":685.215,"sentiment":"neutral","sentiment_score":-0.09597961977124214},{"text":"Why can't I log in?","start":685.215,"end":686.675,"sentiment":"neutral","sentiment_score":-0.17239367663860322},{"text":"And then after that and then this and then?","start":697.0,"end":706.22003,"sentiment":"neutral","sentiment_score":-0.01374058218465911}],"sentiment":"neutral","sentiment_score":-0.051505471476250224,"num_words":27,"start":616.73004,"end":706.22003},{"sentences":[{"text":"Done.","start":754.36005,"end":754.86005,"sentiment":"neutral","sentiment_score":0.0544433556497097},{"text":"Yeah.","start":763.16003,"end":763.66003,"sentiment":"neutral","sentiment_score":-0.006147017702460289},{"text":"Can you type it for me, please?","start":779.175,"end":780.875,"sentiment":"neutral","sentiment_score":0.004524257566247668},{"text":"Yeah.","start":804.27496,"end":804.77496,"sentiment":"neutral","sentiment_score":0.02099118754267693},{"text":"I will not gonna I will not gonna remember anything anyway because I'm not technically Yeah.","start":818.22003,"end":853.73004,"sentiment":"neutral","sentiment_score":-0.20126399863511324}],"sentiment":"neutral","sentiment_score":-0.1199717942195443,"num_words":26,"start":754.36005,"end":853.73004},{"sentences":[{"text":"So do you know what happened?","start":862.725,"end":864.005,"sentiment":"neutral","sentiment_score":-0.0839328020811081},{"text":"Why is they're not able I'm not able to connect with Yeah.","start":864.005,"end":883.885,"sentiment":"neutral","sentiment_score":-0.2534225049118201},{"text":"But I don't connect anything today.","start":883.885,"end":885.825,"sentiment":"neutral","sentiment_score":-0.2844173734386762},{"text":"Yes.","start":891.48505,"end":891.98505,"sentiment":"neutral","sentiment_score":-0.007357070222496986},{"text":"Yeah.","start":912.89496,"end":913.39496,"sentiment":"neutral","sentiment_score":-0.16744859516620636}],"sentiment":"neutral","sentiment_score":-0.20869141451727885,"num_words":26,"start":862.725,"end":913.39496},{"sentences":[{"text":"Yeah.","start":969.925,"end":970.245,"sentiment":"neutral","sentiment_score":-0.015532338991761208},{"text":"That's spare cable.","start":970.245,"end":971.125,"sentiment":"neutral","sentiment_score":-0.059140659868717194},{"text":"I don't connect anything with that.","start":971.125,"end":972.98505,"sentiment":"neutral","sentiment_score":-0.16019494583209357},{"text":"But when in the beginning in the beginning, when I tried to tried to put it the this one when last one year ago, and they're not able to connect in the lunchroom.","start":988.78503,"end":1003.125,"sentiment":"neutral","sentiment_score":-0.07855925821896756},{"text":"No.","start":1011.96,"end":1012.46,"sentiment":"neutral","sentiment_score":-0.10810238122940063}],"sentiment":"neutral","sentiment_score":-0.08760640672831373,"num_words":44,"start":969.925,"end":1012.46},{"sentences":[{"text":"Nothing in the bedroom.","start":1012.76,"end":1013.9,"sentiment":"neutral","sentiment_score":-0.08215356990695},{"text":"Because I think if in the future there is any problem, and then maybe we can try there.","start":1014.68,"end":1020.115,"sentiment":"neutral","sentiment_score":-0.01822890155017376},{"text":"But I think so far just put there.","start":1020.115,"end":1021.955,"sentiment":"neutral","sentiment_score":-0.02598840417340398},{"text":"Because in the lunchroom, not really because No worries.","start":1021.955,"end":1036.46,"sentiment":"neutral","sentiment_score":-0.005271661612722609},{"text":"Thank you.","start":1036.46,"end":1037.02,"sentiment":"positive","sentiment_score":0.4495936781167984}],"sentiment":"neutral","sentiment_score":-0.0003146180292455161,"num_words":41,"start":1012.76,"end":1037.02},{"sentences":[{"text":"Much appreciate.","start":1037.02,"end":1037.84,"sentiment":"positive","sentiment_score":0.5145501494407654},{"text":"Sorry for the sorry for the panic, everything.","start":1037.9,"end":1041.2001,"sentiment":"neutral","sentiment_score":-0.024589152075350285},{"text":"Okay.","start":1050.915,"end":1051.415,"sentiment":"neutral","sentiment_score":0.0807628259062767},{"text":"Thank you.","start":1052.035,"end":1052.855,"sentiment":"neutral","sentiment_score":0.23981059156358242},{"text":"Thank you.","start":1055.635,"end":1056.455,"sentiment":"positive","sentiment_score":0.8321166336536407}],"sentiment":"neutral","sentiment_score":0.2038002905746301,"num_words":15,"start":1037.02,"end":1056.455},{"sentences":[{"text":"You too.","start":1056.515,"end":1057.075,"sentiment":"positive","sentiment_score":0.5540483593940735},{"text":"Bye.","start":1057.075,"end":1057.575,"sentiment":"neutral","sentiment_score":0.30701762437820435}],"sentiment":"positive","sentiment_score":0.47170478105545044,"num_words":3,"start":1056.515,"end":1057.575}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi, Rifat. It's Tom from Ed. Could you put the power back on to the two boxes, please?\n\nChannel 1: Yeah.\n\nChannel 0: Thank\n\nChannel 1: Mhmm.\n\nChannel 0: you. And once you plug that in, you just have to wait a few minutes for it to come live. I'll let you know when it's live, and we'll check everything again. How many bedrooms is your apartment?\n\nChannel 1: Just one.\n\nChannel 0: Okay. And where the TV we have the TV. Do you have\n\nChannel 1: Mhmm.\n\nChannel 0: a data port\n\nChannel 1: None.\n\nChannel 0: there near the TV? You don't?\n\nChannel 1: Just only the PowerPoint and connect with the Wi Fi. That's it.\n\nChannel 0: Yeah. That's a data point, the Wi Fi connection. Yeah?\n\nChannel 1: Yeah. Connect to Wi Fi with the, like, smart TV like that.\n\nChannel 0: Yeah. Because\n\nChannel 1: So\n\nChannel 0: normally,\n\nChannel 1: it's on or it so\n\nChannel 0: that's\n\nChannel 1: what's next?\n\nChannel 0: not on yet. Hang on. Not on yet. Okay. It's on now.\n\nAlright. Can you open up your laptop and just search for the Wi Fi and show me a photo, please?\n\nChannel 1: Let's just check-in my phone quickly.\n\nChannel 0: Your phone or your laptop there? I mean, laptop's always better because you get a clearer view. Where the phone, it's it's very limited because it's a small screen.\n\nChannel 1: Not. It's showing, but yeah.\n\nChannel 0: Can\n\nChannel 1: Let\n\nChannel 0: you\n\nChannel 1: me\n\nChannel 0: can\n\nChannel 1: check-in.\n\nChannel 0: I can you send me a photo, please?\n\nChannel 1: I'm checking my calibration now.\n\nChannel 0: Okay. So it's showing the five g. Are you connected to the five g?\n\nChannel 1: Yeah. One second. Let me check-in my television.\n\nChannel 0: Okay. Can you open up your Chrome? And on the Chrome, I want you to run a test for me, please, on\n\nChannel 1: Yep.\n\nChannel 0: this site. I want you to run a test on the site that I sent you on your laptop because it's not gonna work properly on the phone. And I want you to show me a photo when the whole the whole thing has started and finished so I can be so I can see your download speed and your upload speed. And then we'd have to do one more diagnostics, and then we're done. We're finished.\n\nChannel 1: Hello, G. And then?\n\nChannel 0: It'll do up and down, and it'll finish. When it's finished, just send me a photo of words. Sorry. Click on go. You'll see a go circle with go in it.\n\nJust click on that. And this this is just running the diagnostic. That's all it's doing. Because these routers I mean, I've got customers that have had these routers for over two years, and it's never given any problem. It's they're pretty they're very good routers, these ones.\n\nThese are the WiFi six a x 3,000, I think. Hang on. Let me\n\nChannel 1: I\n\nChannel 0: just\n\nChannel 1: saw\n\nChannel 0: check\n\nChannel 1: you\n\nChannel 0: on\n\nChannel 1: again.\n\nChannel 0: this. Let me just double check. Let's say I'm just picking on each one of these. Oh, yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. This is the I x 3,000.\n\nSo they're a high-tech. Okay. Let's see. Do you have a VPN active on your computer?\n\nChannel 1: I don't have.\n\nChannel 0: Okay. So you're getting an isometric speed. Why are you getting that? You shouldn't be getting that. I mean, it's a that's good.\n\nChannel 1: No.\n\nChannel 0: That's good, but you shouldn't be getting that. Can you run just click on oh, hang on. What do you got there? You got the where are you? In Sydney or Canberra?\n\nChannel 1: I'm in Cambria.\n\nChannel 0: Okay. So it's picking up the Sydney one. No. That's alright. Can you just run one more test, please?\n\nRun one more test. Just click on go. Send me a photo, please. And then we'll do one last diagnostics in the router just to make sure that there's no package loss, and we're done. But if you're given this symmetrical speed, it's much better than anything else, and your TV should work perfect.\n\nIt should even probably pick up eight k. Is your k is your TV a HD or four k or which one is it? Your TV,\n\nChannel 1: Sorry? Yeah.\n\nChannel 0: is it a HD, four k, eight k, or 16 k, or\n\nChannel 1: I\n\nChannel 0: all the\n\nChannel 1: don't.\n\nChannel 0: above?\n\nChannel 1: No problem. I don't\n\nChannel 0: Or you don't?\n\nChannel 1: know. I just I just bought a TV. As long as TV does, it has to store or anything.\n\nChannel 0: No.\n\nChannel 1: But\n\nChannel 0: Because sometimes people, they buy a HD TV, and then they'll put on a four k movie, but you can't you you won't work. It'll buffer because the HD does not support four k. It needs to be a four k TV. Does that make sense?\n\nChannel 1: Excellent. I don't know. I just got the Internet password as I speak.\n\nChannel 0: Okay. That's better. Alright. So that's all good. Now can you log back into the router like we did before?\n\nThat's the in the URL, not in the search engine. Username\n\nChannel 1: In\n\nChannel 0: and\n\nChannel 1: there.\n\nChannel 0: password yeah. I'm just giving you the username and password. So I'm just giving you everything. Now the router works perfect. Excellent.\n\nAnd you're running on Wi Fi, which is not the same than if you put a cable directly from the router to the TV or the router to your laptop. And once you've logged in, you should see this.\n\nChannel 1: Oh, no. Why can't I log in?\n\nChannel 0: Yeah. You gotta put that in the user username and password I showed you. Alright? Because it worked before. Admin and then as\n\nChannel 1: And\n\nChannel 0: the\n\nChannel 1: then\n\nChannel 0: username\n\nChannel 1: after\n\nChannel 0: and\n\nChannel 1: that\n\nChannel 0: then admin with a capital a one two three at, and that should log you into the router because it did before.\n\nChannel 1: and then this and then?\n\nChannel 0: Okay. Please, yeah, just send me a photo of what you're looking at. So you should be able to see okay. Beautiful. Alright.\n\nClick on management, and then send me a photo, please. So I'm just checking to see if the router has any package loss. If it has package losses, then there's a problem with the router. Alright. Can you click on diagnostics, please?\n\nAnd then send me a photo.\n\nChannel 1: Done.\n\nChannel 0: Alright. See where you've got hostname or IP address.\n\nChannel 1: Yeah.\n\nChannel 0: I want you to put in eight dot eight dot eight dot eight. That's four eight's, but you're gonna have a dot in between all the eight's. Eight dot eight dot eight dot eight. An\n\nChannel 1: Can\n\nChannel 0: animal\n\nChannel 1: you type\n\nChannel 0: dot.\n\nChannel 1: it for me, please?\n\nChannel 0: Okay. My bad. Now you put that in in that in that window, and then you click just underneath that, you'll see run, r u n, and\n\nChannel 1: Yeah.\n\nChannel 0: you click on run. And once it's finished, send me a photo, please. I'm showing you too much. Well, it's\n\nChannel 1: I\n\nChannel 0: good\n\nChannel 1: will\n\nChannel 0: to\n\nChannel 1: not gonna I will not gonna remember anything anyway because I'm not\n\nChannel 0: well,\n\nChannel 1: technically\n\nChannel 0: you should because these are very important things to know about your router and what you're oh, okay. There you go. Alright. Let's have a look. So you've got here five packets received, zero percentage packet loss.\n\nSo that's telling me that your router's working perfectly. It's 64 bit from triple from the four eight that I've just gave you. Twenty seven point six zero one milliseconds. So that's less than a second.\n\nChannel 1: Yeah.\n\nChannel 0: So everything's working perfect. I just wanna check one more thing, but you've already sent me the information.\n\nChannel 1: So do you know what happened? Why is they're not able I'm not able to connect with\n\nChannel 0: I have I do have an idea. That's why I asked you where you have your TV. Behind the TV, do you see a port, like the same as the Ethernet cable to plug into?\n\nChannel 1: Yeah. But I don't connect anything today.\n\nChannel 0: I know. I'm just saying, can you see the port? Yes or no? That's all I need to know.\n\nChannel 1: Yes.\n\nChannel 0: Okay. So if we go back to the way they've installed all this, I'll just send you a photo. And this is the the builder's problem, and it's just I don't know why they do that. See that box there that I just sent you?\n\nChannel 1: Yeah.\n\nChannel 0: That's what yeah. All that, you got too many cables in there. Alright? And sometimes, when you close the front door or if you put anything else in there, it's gonna accumulate heat. Alright?\n\nAnd that heat might accumulate and affect the function of that little white box and the function of the router. Now I see at the back at the back hang on. Let me just do something. I see here you've got a spare yellow cable. I'm just gonna put an arrow to it.\n\nI think that's a spare cable. Correct me if I'm wrong. See where that arrow is pointing to a yellow cable?\n\nChannel 1: Yeah. That's spare cable. I don't connect anything with that.\n\nChannel 0: Okay. If you just follow my instructions, we can take out the router from here and put it in the lounge room where the television is. That will be a lot better for you if you wanna do that.\n\nChannel 1: But when in the beginning in the beginning, when I tried to tried to put it the this one when last one year ago, and they're not able to connect in the lunchroom.\n\nChannel 0: Okay. Well, it all depends on how you did it. But if you wanted do you would you prefer to have the router in the lounge room? Yes or no?\n\nChannel 1: No. Nothing in the bedroom.\n\nChannel 0: Okay. Okay.\n\nChannel 1: Because\n\nChannel 0: We'll just\n\nChannel 1: I think if in the future there is any problem, and then maybe we can try there. But I think so far just put there. Because in the lunchroom, not really because\n\nChannel 0: No. That's alright. No. That's fine. You don't wanna do that.\n\nThat's fine. If you wanna do that in the future, just let me know. We're not it's a very simple process. I'll show you how to do it. Alright?\n\nChannel 1: No worries. Thank you. Much appreciate. Sorry for\n\nChannel 0: You're welcome.\n\nChannel 1: the\n\nChannel 0: Look.\n\nChannel 1: sorry\n\nChannel 0: Sorry\n\nChannel 1: for the\n\nChannel 0: if\n\nChannel 1: panic,\n\nChannel 0: we\n\nChannel 1: everything.\n\nChannel 0: no. That's alright. You don't worry. Sorry if I I've got you upset, but sometimes it's just technicians being upset. That's what it is.\n\nNo big deal.\n\nChannel 1: Okay.\n\nChannel 0: Alright? Alright.\n\nChannel 1: Thank\n\nChannel 0: Well,\n\nChannel 1: you.\n\nChannel 0: you have a have a nice day, and enjoy the rest of the weekend.\n\nChannel 1: Thank you. You too. Bye.\n\nChannel 0: Bye. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.52,"end":2.02,"sentiment":"neutral","sentiment_score":0.029372163116931915}],"sentiment":"neutral","sentiment_score":0.029372163116931915,"channel":1,"num_words":1,"start":1.52,"end":2.02},{"sentences":[{"text":"Hi, Rifat.","start":2.8,"end":3.52,"sentiment":"neutral","sentiment_score":0.11184904724359512},{"text":"It's Tom from Ed.","start":3.52,"end":4.58,"sentiment":"neutral","sentiment_score":0.11478102207183838},{"text":"Could you put the power back on to the two boxes, please?","start":5.44,"end":8.34,"sentiment":"neutral","sentiment_score":0.08452692814171314}],"sentiment":"neutral","sentiment_score":0.09428585113750564,"channel":0,"num_words":18,"start":2.8,"end":8.34},{"sentences":[{"text":"Yeah.","start":8.96,"end":9.46,"sentiment":"neutral","sentiment_score":0.2976403534412384}],"sentiment":"neutral","sentiment_score":0.2976403534412384,"channel":1,"num_words":1,"start":8.96,"end":9.46},{"sentences":[{"text":"Thank","start":9.679999,"end":9.92,"sentiment":"positive","sentiment_score":0.58088618516922}],"sentiment":"positive","sentiment_score":0.58088618516922,"channel":0,"num_words":1,"start":9.679999,"end":9.92},{"sentences":[{"text":"Mhmm.","start":9.76,"end":10.26,"sentiment":"positive","sentiment_score":0.4844765067100525}],"sentiment":"positive","sentiment_score":0.4844765067100525,"channel":1,"num_words":1,"start":9.76,"end":10.26},{"sentences":[{"text":"you.","start":9.92,"end":10.42,"sentiment":"positive","sentiment_score":0.5261253118515015},{"text":"And once you plug that in, you just have to wait a few minutes for it to come live.","start":50.704998,"end":54.485,"sentiment":"neutral","sentiment_score":0.3233977203306399},{"text":"I'll let you know when it's live, and we'll check everything again.","start":56.780003,"end":59.760002,"sentiment":"neutral","sentiment_score":0.3172382600605488},{"text":"How many bedrooms is your apartment?","start":96.575,"end":99.395,"sentiment":"neutral","sentiment_score":0.045038834835092224}],"sentiment":"neutral","sentiment_score":0.28283616125975786,"channel":0,"num_words":38,"start":9.92,"end":99.395},{"sentences":[{"text":"Just one.","start":101.564995,"end":102.465,"sentiment":"neutral","sentiment_score":0.032512156292796135}],"sentiment":"neutral","sentiment_score":0.032512156292796135,"channel":1,"num_words":2,"start":101.564995,"end":102.465},{"sentences":[{"text":"Okay.","start":103.215,"end":103.715,"sentiment":"neutral","sentiment_score":0.03975241631269455},{"text":"And where the TV we have the TV.","start":103.774994,"end":106.915,"sentiment":"neutral","sentiment_score":0.01544072781689465},{"text":"Do you have","start":108.21,"end":108.77,"sentiment":"neutral","sentiment_score":0.007172337422768275}],"sentiment":"neutral","sentiment_score":0.015399604259679714,"channel":0,"num_words":12,"start":103.215,"end":108.77},{"sentences":[{"text":"Mhmm.","start":108.604996,"end":109.104996,"sentiment":"neutral","sentiment_score":0.005416021216660738}],"sentiment":"neutral","sentiment_score":0.005416021216660738,"channel":1,"num_words":1,"start":108.604996,"end":109.104996},{"sentences":[{"text":"a data port","start":108.77,"end":109.729996,"sentiment":"neutral","sentiment_score":-0.008216229422638813}],"sentiment":"neutral","sentiment_score":-0.008216229422638813,"channel":0,"num_words":3,"start":108.77,"end":109.729996},{"sentences":[{"text":"None.","start":109.7,"end":110.2,"sentiment":"neutral","sentiment_score":-0.03039919212460518}],"sentiment":"neutral","sentiment_score":-0.03039919212460518,"channel":1,"num_words":1,"start":109.7,"end":110.2},{"sentences":[{"text":"there near the TV?","start":109.729996,"end":110.95,"sentiment":"neutral","sentiment_score":-0.03451490169391036},{"text":"You don't?","start":113.49,"end":114.149994,"sentiment":"neutral","sentiment_score":-0.07457250729203224}],"sentiment":"neutral","sentiment_score":-0.04786743689328432,"channel":0,"num_words":6,"start":109.729996,"end":114.149994},{"sentences":[{"text":"Just only the PowerPoint and connect with the Wi 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the in the URL, not in the search 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laptop.","start":654.375,"end":663.27,"sentiment":"neutral","sentiment_score":0.20198715304334958},{"text":"And once you've logged in, you should see this.","start":670.14496,"end":675.685,"sentiment":"neutral","sentiment_score":0.1383661710553699}],"sentiment":"neutral","sentiment_score":0.18730538796920043,"channel":0,"num_words":39,"start":654.375,"end":675.685},{"sentences":[{"text":"Oh, no.","start":684.815,"end":685.215,"sentiment":"neutral","sentiment_score":-0.09597961977124214},{"text":"Why can't I log in?","start":685.215,"end":686.675,"sentiment":"neutral","sentiment_score":-0.17239367663860322}],"sentiment":"neutral","sentiment_score":-0.15056108896221435,"channel":1,"num_words":7,"start":684.815,"end":686.675},{"sentences":[{"text":"Yeah.","start":687.83997,"end":688.24,"sentiment":"neutral","sentiment_score":-0.05967430770397186},{"text":"You gotta put that in the user username and password I showed 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admin with a capital a one two three at, and that should log you into the router because it did before.","start":699.125,"end":704.425,"sentiment":"neutral","sentiment_score":-0.01247338391840458}],"sentiment":"neutral","sentiment_score":-0.01247338391840458,"channel":0,"num_words":22,"start":699.125,"end":704.425},{"sentences":[{"text":"and then this and then?","start":704.68005,"end":706.22003,"sentiment":"neutral","sentiment_score":-0.014304639026522636}],"sentiment":"neutral","sentiment_score":-0.014304639026522636,"channel":1,"num_words":5,"start":704.68005,"end":706.22003},{"sentences":[{"text":"Okay.","start":706.805,"end":707.305,"sentiment":"neutral","sentiment_score":0.03271585330367088},{"text":"Please, yeah, just send me a photo of what you're looking at.","start":707.44495,"end":710.505,"sentiment":"neutral","sentiment_score":0.0527800548200806},{"text":"So you should be able to see okay.","start":714.78,"end":716.86,"sentiment":"neutral","sentiment_score":0.11503117717802525},{"text":"Beautiful.","start":716.86,"end":717.36,"sentiment":"positive","sentiment_score":0.361516386270523},{"text":"Alright.","start":718.54004,"end":718.86,"sentiment":"neutral","sentiment_score":0.10633178800344469}],"sentiment":"neutral","sentiment_score":0.08931191751490468,"channel":0,"num_words":23,"start":706.805,"end":718.86},{"sentences":[{"text":"Click on management, and then send me a photo, please.","start":718.86,"end":724.24,"sentiment":"neutral","sentiment_score":0.06949601732194424},{"text":"So I'm just checking to see if the router has any package loss.","start":732.105,"end":737.065,"sentiment":"neutral","sentiment_score":-0.03527095921051044},{"text":"If it has package losses, then there's a problem with the router.","start":737.065,"end":740.56006,"sentiment":"neutral","sentiment_score":-0.11709856800734997},{"text":"Alright.","start":740.7,"end":741.02,"sentiment":"neutral","sentiment_score":0.036590706557035446},{"text":"Can you click on diagnostics, please?","start":741.02,"end":743.60004,"sentiment":"neutral","sentiment_score":0.031038061405221622}],"sentiment":"neutral","sentiment_score":-0.022522048514691136,"channel":0,"num_words":42,"start":718.86,"end":743.60004},{"sentences":[{"text":"And then send me a 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that window, and then you click just underneath that, you'll see run, r u n, and","start":794.375,"end":804.33997,"sentiment":"neutral","sentiment_score":0.0014188782079145312}],"sentiment":"neutral","sentiment_score":-0.0060596855495263025,"channel":0,"num_words":27,"start":781.60004,"end":804.33997},{"sentences":[{"text":"Yeah.","start":804.27496,"end":804.77496,"sentiment":"neutral","sentiment_score":0.02099118754267693}],"sentiment":"neutral","sentiment_score":0.02099118754267693,"channel":1,"num_words":1,"start":804.27496,"end":804.77496},{"sentences":[{"text":"you click on run.","start":804.33997,"end":805.62,"sentiment":"neutral","sentiment_score":0.019145654048770666},{"text":"And once it's finished, send me a photo, please.","start":805.62,"end":808.52,"sentiment":"neutral","sentiment_score":-0.016880345220367115},{"text":"I'm showing you too much.","start":813.58496,"end":815.125,"sentiment":"negative","sentiment_score":-0.41239299774169924},{"text":"Well, 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alright.","start":1041.795,"end":1042.435,"sentiment":"neutral","sentiment_score":0.07063551247119904},{"text":"You don't worry.","start":1042.435,"end":1043.395,"sentiment":"neutral","sentiment_score":0.0737812655667464},{"text":"Sorry if I I've got you upset, but sometimes it's just technicians being upset.","start":1043.395,"end":1048.755,"sentiment":"neutral","sentiment_score":-0.2132320718041488},{"text":"That's what it is.","start":1048.755,"end":1049.58,"sentiment":"neutral","sentiment_score":-0.07182849664241076}],"sentiment":"neutral","sentiment_score":-0.12321591873963673,"channel":0,"num_words":24,"start":1041.4751,"end":1049.58},{"sentences":[{"text":"No big 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have a have a nice day, and enjoy the rest of the weekend.","start":1052.62,"end":1055.6799,"sentiment":"positive","sentiment_score":0.7985542416572571}],"sentiment":"positive","sentiment_score":0.7985542416572571,"channel":0,"num_words":14,"start":1052.62,"end":1055.6799},{"sentences":[{"text":"Thank you.","start":1055.635,"end":1056.455,"sentiment":"positive","sentiment_score":0.8321166336536407},{"text":"You too.","start":1056.515,"end":1057.075,"sentiment":"positive","sentiment_score":0.5540483593940735},{"text":"Bye.","start":1057.075,"end":1057.575,"sentiment":"neutral","sentiment_score":0.30701762437820435}],"sentiment":"positive","sentiment_score":0.6158695220947266,"channel":1,"num_words":5,"start":1055.635,"end":1057.575},{"sentences":[{"text":"Bye.","start":1058.0599,"end":1058.46,"sentiment":"neutral","sentiment_score":0.1748114824295044},{"text":"Bye 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R sick checks the power and shows them how many bedrooms is the apartment and where the TV is. They also show the customer how to access the Wi Fi connection and run a test on their laptop. The customer and agent discuss the customer's router and internet speed, router and internet speed, and TV and internet port. The agent guides the customer through the process and suggests checking for package loss, and offers to send a photo of the router. The conversation ends with the agent offering to send a photo of the router."},"intents":{"segments":[{"text":"That's a data point, the Wi Fi connection. Yeah? Yeah.","start_word":98,"end_word":107,"intents":[{"intent":"Check wifi connection","confidence_score":0.0071190214}]},{"text":"Because these routers I mean, I've got customers that have had these routers for over two years, and it's never given any problem. It's they're pretty they're very good routers, these ones. These are the WiFi six a x 3,000, I think. Hang on.","start_word":395,"end_word":438,"intents":[{"intent":"Provide information","confidence_score":0.0020485427}]},{"text":"These are the WiFi six a x 3,000, I think.","start_word":427,"end_word":436,"intents":[{"intent":"Confirm device type","confidence_score":0.00048837316}]},{"text":"These are the WiFi six a x 3,000, I think. Hang on. Let me I just saw check you on again. this. Let me just double check. Let's say I'm just picking on each one of these. Oh, yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. This is the I x 3,000. So they're a high-tech. Okay.","start_word":427,"end_word":486,"intents":[{"intent":"Specify device type","confidence_score":0.0009821338}]},{"text":"So you're getting an isometric speed. Why are you getting that? You shouldn't be getting that. I mean, it's a that's good. No.","start_word":502,"end_word":524,"intents":[{"intent":"Express confusion","confidence_score":0.015600477}]},{"text":"You shouldn't be getting that. I mean, it's a that's good. No.","start_word":513,"end_word":524,"intents":[{"intent":"Express gratitude","confidence_score":0.025329702}]},{"text":"You got the where are you? In Sydney or Canberra?","start_word":547,"end_word":556,"intents":[{"intent":"Confirm location","confidence_score":0.24390072}]},{"text":"Is your k is your TV a HD or four k or which one is it? Your TV, Sorry?","start_word":641,"end_word":659,"intents":[{"intent":"Specify tv type","confidence_score":0.0009183436}]},{"text":"Now can you log back into the router like we did before? That's the in the URL, not in the search engine. Username In and there. password yeah. I'm just giving you the username and password. So I'm just giving you everything. Now the router works perfect. 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I'm just gonna put an arrow to it. I think that's a spare cable. Correct me if I'm wrong. See where that arrow is pointing to a yellow cable? Yeah.","start_word":1403,"end_word":1441,"intents":[{"intent":"Identify caller","confidence_score":3.4628604e-7},{"intent":"Explain situation","confidence_score":0.12663238}]},{"text":"See where that arrow is pointing to a yellow cable? Yeah.","start_word":1431,"end_word":1441,"intents":[{"intent":"Confirm location","confidence_score":0.009142737}]},{"text":"Sorry if I I've got you upset, but sometimes it's just technicians being upset. That's what it is. No big deal.","start_word":1661,"end_word":1681,"intents":[{"intent":"Express frustration","confidence_score":0.0022483375}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Rifat. It's Tom from Ed. Could you put the power back on to the two boxes, please? Yeah.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.10725399851799013},{"text":"Thank Mhmm. you.","start_word":20,"end_word":22,"sentiment":"positive","sentiment_score":0.5101490020751953},{"text":"And once you plug that in, you just have to wait a few minutes for it to come live. I'll let you know when it's live, and we'll check everything again. How many bedrooms is your apartment? Just one. Okay. And where the TV we have the TV. Do you have Mhmm. a data port None. there near the TV? You don't? Just only the PowerPoint and connect with the Wi Fi. That's it. Yeah. That's a data point, the Wi Fi connection. Yeah? Yeah. Connect to Wi Fi with the, like, smart TV like that. Yeah. Because normally, So it's on or it so that's what's next? not on yet. Hang on. Not on yet. Okay. It's on now. Alright. Can you open up your laptop and just search for the Wi Fi and show me a photo, please? Let's just check-in my phone quickly. Your phone or your laptop there? I mean, laptop's always better because you get a clearer view. Where the phone, it's it's very limited because it's a small screen. Not. It's showing, but yeah. Can Let you me can check-in. I can you send me a photo, please? I'm checking my calibration now. Okay. So it's showing the five g. Are you connected to the five g? Yeah. One second. Let me check-in my television. Okay. Can you open up your Chrome? And on the Chrome, I want you to run a test for me, please, on Yep. this site. I want you to run a test on the site that I sent you on your laptop because it's not gonna work properly on the phone. And I want you to show me a photo when the whole the whole thing has started and finished so I can be so I can see your download speed and your upload speed. And then we'd have to do one more diagnostics, and then we're done. We're finished. Hello, G. And then? It'll do up and down, and it'll finish. When it's finished, just send me a photo of words. Sorry. Click on go. You'll see a go circle with go in it. Just click on that. And this this is just running the diagnostic. That's all it's doing.","start_word":23,"end_word":394,"sentiment":"neutral","sentiment_score":0.032510693750834915},{"text":"Because these routers I mean, I've got customers that have had these routers for over two years, and it's never given any problem. It's they're pretty they're very good routers, these ones.","start_word":395,"end_word":426,"sentiment":"positive","sentiment_score":0.5431670546531677},{"text":"These are the WiFi six a x 3,000, I think. Hang on. Let me I just saw check you on again. this. Let me just double check. Let's say I'm just picking on each one of these. Oh, yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. This is the I x 3,000. So they're a high-tech. Okay. Let's see. Do you have a VPN active on your computer? I don't have. Okay. So you're getting an isometric speed. Why are you getting that? You shouldn't be getting that. I mean, it's a that's good. No. That's good, but you shouldn't be getting that. Can you run just click on oh, hang on. What do you got there? You got the where are you? In Sydney or Canberra? I'm in Cambria. Okay. So it's picking up the Sydney one. No. That's alright. Can you just run one more test, please? Run one more test. Just click on go. Send me a photo, please. And then we'll do one last diagnostics in the router just to make sure that there's no package loss, and we're done.","start_word":427,"end_word":613,"sentiment":"neutral","sentiment_score":0.00568065419793129},{"text":"But if you're given this symmetrical speed, it's much better than anything else, and your TV should work perfect.","start_word":614,"end_word":632,"sentiment":"positive","sentiment_score":0.5359472632408142},{"text":"It should even probably pick up eight k. Is your k is your TV a HD or four k or which one is it? Your TV, Sorry? Yeah. is it a HD, four k, eight k, or 16 k, or I all the don't. above? No problem. I don't Or you don't? know. I just I just bought a TV. As long as TV does, it has to store or anything. No. But Because sometimes people, they buy a HD TV, and then they'll put on a four k movie, but you can't you you won't work. It'll buffer because the HD does not support four k. It needs to be a four k TV. Does that make sense?","start_word":633,"end_word":751,"sentiment":"neutral","sentiment_score":-0.033932592500658595},{"text":"Excellent.","start_word":752,"end_word":752,"sentiment":"positive","sentiment_score":0.39132100343704224},{"text":"I don't know. I just got the Internet password as I speak. Okay. That's better. Alright.","start_word":753,"end_word":768,"sentiment":"neutral","sentiment_score":0.07275746762752533},{"text":"So that's all good.","start_word":769,"end_word":772,"sentiment":"positive","sentiment_score":0.4178161919116974},{"text":"Now can you log back into the router like we did before? That's the in the URL, not in the search engine. Username In and there. password yeah. I'm just giving you the username and password. So I'm just giving you everything.","start_word":773,"end_word":814,"sentiment":"neutral","sentiment_score":0.10702924430370332},{"text":"Now the router works perfect. Excellent.","start_word":815,"end_word":820,"sentiment":"positive","sentiment_score":0.5736105442047119},{"text":"And you're running on Wi Fi, which is not the same than if you put a cable directly from the router to the TV or the router to your laptop. And once you've logged in, you should see this. Oh, no. Why can't I log in? Yeah. You gotta put that in the user username and password I showed you. Alright? Because it worked before. Admin and then as And the then username after and that then admin with a capital a one two three at, and that should log you into the router because it did before. and then this and then? Okay. Please, yeah, just send me a photo of what you're looking at. So you should be able to see okay.","start_word":821,"end_word":944,"sentiment":"neutral","sentiment_score":0.05398068577051163},{"text":"Beautiful.","start_word":945,"end_word":945,"sentiment":"positive","sentiment_score":0.361516386270523},{"text":"Alright. Click on management, and then send me a photo, please. So I'm just checking to see if the router has any package loss. If it has package losses, then there's a problem with the router. Alright. Can you click on diagnostics, please? And then send me a photo. Done. Alright. See where you've got hostname or IP address. Yeah. I want you to put in eight dot eight dot eight dot eight. That's four eight's, but you're gonna have a dot in between all the eight's. Eight dot eight dot eight dot eight. An Can animal you type dot. it for me, please? Okay. My bad. Now you put that in in that in that window, and then you click just underneath that, you'll see run, r u n, and Yeah. you click on run. And once it's finished, send me a photo, please.","start_word":946,"end_word":1090,"sentiment":"neutral","sentiment_score":0.001757499986681445},{"text":"I'm showing you too much.","start_word":1091,"end_word":1095,"sentiment":"negative","sentiment_score":-0.4146465063095093},{"text":"Well, it's I good will to not gonna I will not gonna remember anything anyway because I'm not well, technically you should because these are very important things to know about your router and what you're oh, okay. There you go. Alright. Let's have a look. So you've got here five packets received, zero percentage packet loss.","start_word":1096,"end_word":1152,"sentiment":"neutral","sentiment_score":-0.037782005965709686},{"text":"So that's telling me that your router's working perfectly.","start_word":1153,"end_word":1161,"sentiment":"positive","sentiment_score":0.393556147813797},{"text":"It's 64 bit from triple from the four eight that I've just gave you. Twenty seven point six zero one milliseconds. So that's less than a second. Yeah. So everything's working perfect. I just wanna check one more thing, but you've already sent me the information. So do you know what happened? Why is they're not able I'm not able to connect with I have I do have an idea. That's why I asked you where you have your TV. Behind the TV, do you see a port, like the same as the Ethernet cable to plug into? Yeah. But I don't connect anything today. I know. I'm just saying, can you see the port? Yes or no? That's all I need to know. Yes. Okay. So if we go back to the way they've installed all this, I'll just send you a photo. And this is the the builder's problem, and it's just I don't know why they do that. See that box there that I just sent you? Yeah. That's what yeah.","start_word":1162,"end_word":1335,"sentiment":"neutral","sentiment_score":-0.07003752887248993},{"text":"All that, you got too many cables in there.","start_word":1336,"end_word":1344,"sentiment":"negative","sentiment_score":-0.389995813369751},{"text":"Alright? And sometimes, when you close the front door or if you put anything else in there, it's gonna accumulate heat. Alright? And that heat might accumulate and affect the function of that little white box and the function of the router. Now I see at the back at the back hang on. Let me just do something. I see here you've got a spare yellow cable. I'm just gonna put an arrow to it. I think that's a spare cable. Correct me if I'm wrong. See where that arrow is pointing to a yellow cable? Yeah. That's spare cable. I don't connect anything with that. Okay. If you just follow my instructions, we can take out the router from here and put it in the lounge room where the television is. That will be a lot better for you if you wanna do that. But when in the beginning in the beginning, when I tried to tried to put it the this one when last one year ago, and they're not able to connect in the lunchroom. Okay. Well, it all depends on how you did it. But if you wanted do you would you prefer to have the router in the lounge room? Yes or no? No. Nothing in the bedroom. Okay. Okay. Because We'll just I think if in the future there is any problem, and then maybe we can try there. But I think so far just put there. Because in the lunchroom, not really because No. That's alright. No. That's fine. You don't wanna do that. That's fine. If you wanna do that in the future, just let me know. We're not it's a very simple process. I'll show you how to do it. Alright? No worries.","start_word":1345,"end_word":1636,"sentiment":"neutral","sentiment_score":-0.009190428667153194},{"text":"Thank you. Much appreciate.","start_word":1637,"end_word":1640,"sentiment":"positive","sentiment_score":0.473464697599411},{"text":"Sorry for You're welcome. the Look. sorry Sorry for the if panic, we everything. no. That's alright. You don't worry. Sorry if I I've got you upset, but sometimes it's just technicians being upset. That's what it is. No big deal. Okay. Alright? Alright.","start_word":1641,"end_word":1684,"sentiment":"neutral","sentiment_score":-0.04163362458348274},{"text":"Thank Well, you. you have a have a nice day, and enjoy the rest of the weekend. Thank you. You too.","start_word":1685,"end_word":1705,"sentiment":"positive","sentiment_score":0.7110564027513776},{"text":"Bye. Bye. Bye bye. Bye.","start_word":1706,"end_word":1710,"sentiment":"neutral","sentiment_score":0.1748054176568985}],"average":{"sentiment":"neutral","sentiment_score":0.03390407178637872}}}}