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This is Bray.\n\nChannel 0: Oh, hi, Ray. Good afternoon. This is Andrew, and I was trying to get a hold of Alex.\n\nChannel 1: I don't know any, Alex, I'm afraid. Are Are you meant to be calling Mentor and Grammar?\n\nChannel 0: Oh, I thought this was, Del Sol College in Melbourne.\n\nChannel 1: No. This is the second call I've had in a week of someone calling Mentor and Grammar when they're meant to be calling.\n\nChannel 0: Oh, jeez. I'm sorry. Yeah.\n\nChannel 1: All\n\nChannel 0: You know,\n\nChannel 1: good.\n\nChannel 0: but I'm\n\nChannel 1: All\n\nChannel 0: going\n\nChannel 1: good.\n\nChannel 0: to update that info. Thank you, though. You have a great day, Bree.\n\nChannel 1: No worries.\n\nChannel 0: Bye.\n\nChannel 1: You too. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.39999998,"end":1.04,"sentiment":"neutral","sentiment_score":0.2544631212949753},{"text":"This is Bray.","start":1.04,"end":1.86,"sentiment":"neutral","sentiment_score":0.15273668865362802}],"sentiment":"neutral","sentiment_score":0.19342726171016694,"channel":1,"num_words":5,"start":0.39999998,"end":1.86},{"sentences":[{"text":"Oh, hi, Ray.","start":2.72,"end":3.78,"sentiment":"neutral","sentiment_score":0.11139984428882599},{"text":"Good afternoon.","start":3.84,"end":4.58,"sentiment":"neutral","sentiment_score":0.15209044516086578},{"text":"This is Andrew, and I was trying to get a hold of Alex.","start":5.52,"end":9.7,"sentiment":"neutral","sentiment_score":0.04557532681008944}],"sentiment":"neutral","sentiment_score":0.06838109287329847,"channel":0,"num_words":18,"start":2.72,"end":9.7},{"sentences":[{"text":"I don't know any, Alex, I'm afraid.","start":12.08,"end":13.759999,"sentiment":"neutral","sentiment_score":-0.0628165395132133},{"text":"Are Are you meant to be calling Mentor and Grammar?","start":13.759999,"end":15.655,"sentiment":"neutral","sentiment_score":-0.01516656605526805}],"sentiment":"neutral","sentiment_score":-0.034787143361480796,"channel":1,"num_words":17,"start":12.08,"end":15.655},{"sentences":[{"text":"Oh, I thought this was, Del Sol College in Melbourne.","start":16.925,"end":21.904999,"sentiment":"neutral","sentiment_score":-0.022966661490499973}],"sentiment":"neutral","sentiment_score":-0.022966661490499973,"channel":0,"num_words":10,"start":16.925,"end":21.904999},{"sentences":[{"text":"No.","start":22.755001,"end":22.994999,"sentiment":"neutral","sentiment_score":-0.20791718363761905},{"text":"This is the second call I've had in a week of someone calling Mentor and Grammar when they're meant to be calling.","start":22.994999,"end":27.654999,"sentiment":"neutral","sentiment_score":-0.16726249490271916}],"sentiment":"neutral","sentiment_score":-0.1690300900651061,"channel":1,"num_words":23,"start":22.755001,"end":27.654999},{"sentences":[{"text":"Oh, jeez.","start":29.5,"end":30.220001,"sentiment":"neutral","sentiment_score":-0.04324587062001228},{"text":"I'm sorry.","start":30.220001,"end":30.880001,"sentiment":"neutral","sentiment_score":-0.07256481796503067},{"text":"Yeah.","start":31.66,"end":32.06,"sentiment":"neutral","sentiment_score":0.01805965229868889}],"sentiment":"neutral","sentiment_score":-0.042712344974279406,"channel":0,"num_words":5,"start":29.5,"end":32.06},{"sentences":[{"text":"All","start":32.010002,"end":32.33,"sentiment":"neutral","sentiment_score":0.03207336738705635}],"sentiment":"neutral","sentiment_score":0.03207336738705635,"channel":1,"num_words":1,"start":32.010002,"end":32.33},{"sentences":[{"text":"You know,","start":32.06,"end":32.46,"sentiment":"neutral","sentiment_score":0.04437706992030144}],"sentiment":"neutral","sentiment_score":0.04437706992030144,"channel":0,"num_words":2,"start":32.06,"end":32.46},{"sentences":[{"text":"good.","start":32.33,"end":32.83,"sentiment":"neutral","sentiment_score":0.16353237628936768}],"sentiment":"neutral","sentiment_score":0.16353237628936768,"channel":1,"num_words":1,"start":32.33,"end":32.83},{"sentences":[{"text":"but I'm","start":32.46,"end":34.54,"sentiment":"neutral","sentiment_score":0.1499522253870964}],"sentiment":"neutral","sentiment_score":0.1499522253870964,"channel":0,"num_words":2,"start":32.46,"end":34.54},{"sentences":[{"text":"All","start":34.41,"end":34.57,"sentiment":"neutral","sentiment_score":0.320326030254364}],"sentiment":"neutral","sentiment_score":0.320326030254364,"channel":1,"num_words":1,"start":34.41,"end":34.57},{"sentences":[{"text":"going","start":34.54,"end":34.7,"sentiment":"positive","sentiment_score":0.3895871639251709}],"sentiment":"positive","sentiment_score":0.3895871639251709,"channel":0,"num_words":1,"start":34.54,"end":34.7},{"sentences":[{"text":"good.","start":34.57,"end":35.07,"sentiment":"neutral","sentiment_score":0.30768120288848877}],"sentiment":"neutral","sentiment_score":0.30768120288848877,"channel":1,"num_words":1,"start":34.57,"end":35.07},{"sentences":[{"text":"to update that info.","start":34.7,"end":36.08,"sentiment":"neutral","sentiment_score":0.17210707440972328},{"text":"Thank you, though.","start":36.38,"end":37.18,"sentiment":"positive","sentiment_score":0.4695335626602173},{"text":"You have a great day, Bree.","start":37.18,"end":38.38,"sentiment":"positive","sentiment_score":0.6399616301059723}],"sentiment":"positive","sentiment_score":0.45667682817349065,"channel":0,"num_words":13,"start":34.7,"end":38.38},{"sentences":[{"text":"No worries.","start":38.09,"end":38.75,"sentiment":"neutral","sentiment_score":0.19500695914030075}],"sentiment":"neutral","sentiment_score":0.19500695914030075,"channel":1,"num_words":2,"start":38.09,"end":38.75},{"sentences":[{"text":"Bye.","start":38.38,"end":38.88,"sentiment":"neutral","sentiment_score":0.16143566370010376}],"sentiment":"neutral","sentiment_score":0.16143566370010376,"channel":0,"num_words":1,"start":38.38,"end":38.88},{"sentences":[{"text":"You 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He apologizes and updates his information. The call ends with pleasantries."},"intents":{"segments":[{"text":"This is Andrew, and I was trying to get a hold of Alex.","start_word":10,"end_word":22,"intents":[{"intent":"Get a hold of alex","confidence_score":0.21399392}]},{"text":"to update that info. Thank you, though.","start_word":87,"end_word":93,"intents":[{"intent":"Update information","confidence_score":0.61288476}]}]},"sentiments":{"segments":[{"text":"Good afternoon. This is Bray. Oh, hi, Ray. Good afternoon. This is Andrew, and I was trying to get a hold of Alex. I don't know any, Alex, I'm afraid. Are Are you meant to be calling Mentor and Grammar? Oh, I thought this was, Del Sol College in Melbourne. No. This is the second call I've had in a week of someone calling Mentor and Grammar when they're meant to be calling. Oh, jeez. I'm sorry. Yeah. All You know, good. but I'm All going good. to update that info.","start_word":0,"end_word":90,"sentiment":"neutral","sentiment_score":-0.0020039353985339403},{"text":"Thank you, though. You have a great day, Bree.","start_word":91,"end_word":99,"sentiment":"positive","sentiment_score":0.5733468532562256},{"text":"No worries. Bye. You too. Thanks. Bye.","start_word":100,"end_word":106,"sentiment":"neutral","sentiment_score":0.20072585344314575}],"average":{"sentiment":"neutral","sentiment_score":0.06922885349818639}}}}