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Oh, you've taken over one of their clients. Yeah. Okay. Gotcha. Okay. Yep. Okay. That's fine. Not a problem. Okay. Oh, okay. Yep. Okay. Alright. So Abdul, was your name correct, sir? Look, I'm more than happy to onboard new partners. It's entirely up to to you how you wanna do it. We we can provide you services. Not a problem. Do you have a name of the company that you have? It was IT Mac. Yeah. Your company. I just wanna look it up. IT Mac Solutions. I wonder if we've spoken before. I think this is the first time we're speaking. IT Mac Solutions. You're in Thomastown. Right? Okay. Sure. Do you have other partners? I'm sorry. Not all partners. What was that? Do do you have other clients that you service in terms of voice and telephony? So you don't do it quite often. Okay. Yeah. Okay. Okay. Yeah. Because I'm just trying to understand that. Mhmm. Cool. Okay. Well yeah. Because the reason why I asked is that I we we're a wholesaler, so we work with managed service providers, IT companies, system integrators, telcos, and stuff like that. So I'm just trying to understand your situation whether you actually resell any voice services or platforms as well out there. And if you do, then that's good because that's something I can definitely help with. But I think my understanding, you're kind of more if there's voice service and that you've passed that along or you recommend other people or other partners out there to provide such services. Is this something you wanna do? Do you wanna onboard and do voice services more? Because we've got we've got a whole suite of different services that we can offer that might help you grow your business. Yeah. Okay. Bye bye. Okay. Let's let's have this conversation. Yeah. Yeah. Absolutely. Brace connect. I yeah. Okay. Yeah. Yeah. Yeah. We we know who they are. Yeah. Okay. Yeah. It's a very small one. Yeah. Yeah. Yeah. Okay. Okay. Perfect. Yeah. Well, that's what we do. We offer white labeled solutions for partners out there. We do everything from okay. Actually, let me just pull something up that I just worked on that I can show you that I can read out to you. One second. Okay. Where are we? Here we go. So we do a lot of stuff. We do anything from SIP trunking, all termination, cloud phone system. We've got Microsoft Teams direct calling. We've got number management services withinbound, 1300, 1800, and toll free numbers, mobile service numbers as well. We do SMS platform, two way SMS. We even have a new thing where we do AI voice so you can power your business to more do more than just simply answer phone calls. Like, for instance, you can have a an AI reception agent. You can have AI for booking and inquiring, handling inquiries. You can have AI to answer frequently asked questions and knowledge base through voice responses. You can do AI for after hours call coverage. You can even do AI for ordering a pizza sort of service, online service selection and pricing explanation. And then that can be as a standalone or integrated with our cloud phone system. And we can obviously do other bespoke integrations. So we can connect to CRMs, ERPs. We can do custom SMS integration, custom voice integration. We've got APIs, webhooks, workflow automation, anything that you want to use and have a use case with voice or SMS is what we do. So it's a very comprehensive package that we offer. We also do fax to email, email to fax if you got medical customers. And we work channel only, so there's there's a lot of things to talk about. Yeah. Mhmm. No. We don't do data. That's the only thing we don't do here. We we spoke about this many years ago, and we just chose to specialize in voice and SMS only. So yeah. Yep. Okay. Your customers don't have contracts. Okay. Yep. So that's fine. We yep. Yeah. Sure. Yep. Yeah. So not a problem. So we offer month to month agreements. We don't have we don't have we don't have long term contracts as well. So that's a good thing. Yeah. We have well, sorry. One week. Right. Okay. Yep. Okay. Yeah. Okay. Alright. So technically, this is what needs to happen. If you decide to keep that end customer on our same platforms and stuff, we just have to we just have to go out process to onboard you. But we need to have a conversation where I will have to eventually talk to you about commercials. I've got to send you an NDA first so you can sign that, agree to that. Then we talk about pricing and everything else. Then once that's all done, I need to onboard you so that you can create an account online and the service online. But once once the service is created, are are they on a cloud phone system with us or just a SIP trunk? Okay. That's okay. So that's super easy. So you've got a couple of options. You can either migrate them out to our cloud phone system, or you can still provide a three CX solution for them and use a new SIP trunk from us to provide to them, and we'll just move the numbers across. That that would be the easiest transition. So nothing changes on their end. But again, we'd need to go through an NDA and then get the MSA done with you, get the service schedules done with you, and get the commercials and the pricing done correctly with you so that we agree to have a baseline of pricing so we can move forward. And, yeah, that all can happen in pretty much twenty four hours, you know, as quick as possible. And then we can start to move stuff across before the end of the month. Yeah. And then from the customer's perspective technically, from my side, it can happen instantly. My business partner, Daniel, is in The USA. He designs all our tech and everything else, so we've got a team that he'll help support. But moving, like, basically, when you have your hub access to create all the services from us, it can take literally ten seconds to create a SIP trunk. I just need to know who who the account is, the end account is, and what their name is and what numbers they have. And then those numbers need to be disengaged from that account and moved across to your account. That can happen in a couple of minutes easily once we look it up and move things across. So you you could have that service up and running, what, as soon as possible, really. But the thing that's gonna take the most time is going through the commercials with you, giving you the paperwork to sign off, preparing all the service schedules and everything else. Usually, that could take me if I start working on it now and everything, it could take me up to half an hour, maybe an hour. And then we've got to discuss the commercials and, you know, depends how quick you are and how flexible you are. That could take half an hour as well. And then I've got to prepare everything, send an email on that. So we could get everything all done today before lunch or after lunch technically. And then then I just gotta then you gotta create services. And I should also give some time with you to show you what the part of the the Comstock hub looks like where you create service. But right now, we're in the middle of actually upgrading that, so you're gonna have a new hub next week. So I'm kinda not too sure whether to show you the old one now or just wait next week to see the new one. You know what I mean? We can get everything else done, and then I just can give you access, and then you just kinda see the new hub next week anyway. So that's where we're at. I mean but I'm kind of more interested in in in the future aspect of things. I know we only have one client now that we're gonna sort of look after potentially, but and I know at the moment you're recommending voice services to go through Breeze Connect. Is that right? Okay. Oh, sorry. Are you using Bridge Connect to provide the voice services? Oh, yeah. Recently. Okay. Yeah. Yeah. I I understand. Okay. So so so Breeze gives you access to their seat trunks that they let you build? Okay. Okay. Okay. Smaller. Yeah. Yeah. Okay. And they they bill them directly. Yeah. Okay. So there's one thing I had need to mention is because we're gonna wholesale, you're gonna need to do the billing for your end customers moving forward. So we got the CDRs. We got everything else. We even have a billing platform that you can use that does two way integration with Xero. But are you in a position to rebill your end customers directly? Yeah. You can use anything you want. You can use but you gotta take out CDRs and and you have to end up billing billing the end customer because we don't bill the end customers. We bill you guys with the wholesale usage again. Correct. Perfect. Yep. Yep. That's right. Yep. You become the provider. We become behind the scenes. Yeah. So it's a different model, so that's why. But for that, you get the wholesale pricing and everything else, which should be more than yeah. Yeah. Which should be competitive anyway. But, yeah, we know Breeze very well. I mean, that's the least I can say. It's a small one. Yep. Yep. I got it. Yeah. Okay. Alright. Okay. Let's Yeah. I understand. Yeah. The corporations move this slow. That's okay. Correct. Okay. Let's do this. Can you send me an email, Abdul? My email is sean, s e a n, at s for Sarah, e for echo, a for alpha, n for November, at Comstock dot com. So our our website, c o,mm,stack.com. Yep. And then in that email, can you just I need a few items so that I can start preparing stuff. I'll just need your full name, your company name, full company name, your registered address, an ABN number or a ACN number. And then that way, the first step for me is to prepare the NDA, get that back to you today, and we need to talk about pricing after that. And then what's her availability, like, this afternoon, Abdul? Okay. Alright. Okay. How about I do the, I'll do the NDA first. I'll prepare a draft, email, spreadsheet of some rates that I can send across. And then if you're happy with that, we can proceed. Or if you wanna talk about some of the pricing, let me know. So I'll do that in once you've signed the NDA, and then we'll take it from the next step. And we'll have another chat this afternoon, and they'll probably yeah. We just gotta get the commercials done today, and then maybe tomorrow, I'm a bit more free. We can I can show you how to create a SIP trunk and everything else, and at least show you what the the portals look like for now? And then there'll be an update to the new portal next week anyway. That's what I'm thinking. We can get everything done by Friday today, so that's fine. And then next week, we will move the customer before the end of the month. That'd be fine. Sounds good. Do that. Alright. K. So I'll wait for your email, and then I can yep. Yep. Okay. Sure. As soon as I get that, I'll I'll be working on a few things. Alright. K. Speak soon. Thank you. You too. K. Bye now. 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Sean speaking. Sorry. Who's this? Perfect.\n\nYes. Mhmm. Okay. Well, sorry. Who what was the name of their company?\n\nOh, Technetics. You you've taken over Technetics? Oh, you've taken over one of their clients. Yeah. Okay.\n\nGotcha. Okay. Yep. Okay. That's fine.\n\nNot a problem. Okay. Oh, okay. Yep. Okay.\n\nAlright. So Abdul, was your name correct, sir? Look, I'm more than happy to onboard new partners. It's entirely up to to you how you wanna do it. We we can provide you services.\n\nNot a problem. Do you have a name of the company that you have? It was IT Mac. Yeah. Your company.\n\nI just wanna look it up. IT Mac Solutions. I wonder if we've spoken before. I think this is the first time we're speaking. IT Mac Solutions.\n\nYou're in Thomastown. Right? Okay. Sure. Do you have other partners?\n\nI'm sorry. Not all partners. What was that? Do do you have other clients that you service in terms of voice and telephony? So you don't do it quite often.\n\nOkay. Yeah. Okay. Okay. Yeah.\n\nBecause I'm just trying to understand that. Mhmm. Cool. Okay. Well yeah.\n\nBecause the reason why I asked is that I we we're a wholesaler, so we work with managed service providers, IT companies, system integrators, telcos, and stuff like that. So I'm just trying to understand your situation whether you actually resell any voice services or platforms as well out there. And if you do, then that's good because that's something I can definitely help with. But I think my understanding, you're kind of more if there's voice service and that you've passed that along or you recommend other people or other partners out there to provide such services. Is this something you wanna do?\n\nDo you wanna onboard and do voice services more? Because we've got we've got a whole suite of different services that we can offer that might help you grow your business. Yeah. Okay. Bye bye.\n\nOkay. Let's let's have this conversation. Yeah. Yeah. Absolutely.\n\nBrace connect. I yeah. Okay. Yeah. Yeah.\n\nYeah. We we know who they are. Yeah. Okay. Yeah.\n\nIt's a very small one. Yeah. Yeah. Yeah. Okay.\n\nOkay. Perfect. Yeah. Well, that's what we do. We offer white labeled solutions for partners out there.\n\nWe do everything from okay. Actually, let me just pull something up that I just worked on that I can show you that I can read out to you. One second. Okay. Where are we?\n\nHere we go. So we do a lot of stuff. We do anything from SIP trunking, all termination, cloud phone system. We've got Microsoft Teams direct calling. We've got number management services withinbound, 1300, 1800, and toll free numbers, mobile service numbers as well.\n\nWe do SMS platform, two way SMS. We even have a new thing where we do AI voice so you can power your business to more do more than just simply answer phone calls. Like, for instance, you can have a an AI reception agent. You can have AI for booking and inquiring, handling inquiries. You can have AI to answer frequently asked questions and knowledge base through voice responses.\n\nYou can do AI for after hours call coverage. You can even do AI for ordering a pizza sort of service, online service selection and pricing explanation. And then that can be as a standalone or integrated with our cloud phone system. And we can obviously do other bespoke integrations. So we can connect to CRMs, ERPs.\n\nWe can do custom SMS integration, custom voice integration. We've got APIs, webhooks, workflow automation, anything that you want to use and have a use case with voice or SMS is what we do. So it's a very comprehensive package that we offer. We also do fax to email, email to fax if you got medical customers. And we work channel only, so there's there's a lot of things to talk about.\n\nYeah. Mhmm. No. We don't do data. That's the only thing we don't do here.\n\nWe we spoke about this many years ago, and we just chose to specialize in voice and SMS only. So yeah. Yep. Okay. Your customers don't have contracts.\n\nOkay. Yep. So that's fine. We yep. Yeah.\n\nSure. Yep. Yeah. So not a problem. So we offer month to month agreements.\n\nWe don't have we don't have we don't have long term contracts as well. So that's a good thing. Yeah. We have well, sorry. One week.\n\nRight. Okay. Yep. Okay. Yeah.\n\nOkay. Alright. So technically, this is what needs to happen. If you decide to keep that end customer on our same platforms and stuff, we just have to we just have to go out process to onboard you. But we need to have a conversation where I will have to eventually talk to you about commercials.\n\nI've got to send you an NDA first so you can sign that, agree to that. Then we talk about pricing and everything else. Then once that's all done, I need to onboard you so that you can create an account online and the service online. But once once the service is created, are are they on a cloud phone system with us or just a SIP trunk? Okay.\n\nThat's okay. So that's super easy. So you've got a couple of options. You can either migrate them out to our cloud phone system, or you can still provide a three CX solution for them and use a new SIP trunk from us to provide to them, and we'll just move the numbers across. That that would be the easiest transition.\n\nSo nothing changes on their end. But again, we'd need to go through an NDA and then get the MSA done with you, get the service schedules done with you, and get the commercials and the pricing done correctly with you so that we agree to have a baseline of pricing so we can move forward. And, yeah, that all can happen in pretty much twenty four hours, you know, as quick as possible. And then we can start to move stuff across before the end of the month. Yeah.\n\nAnd then from the customer's perspective technically, from my side, it can happen instantly. My business partner, Daniel, is in The USA. He designs all our tech and everything else, so we've got a team that he'll help support. But moving, like, basically, when you have your hub access to create all the services from us, it can take literally ten seconds to create a SIP trunk. I just need to know who who the account is, the end account is, and what their name is and what numbers they have.\n\nAnd then those numbers need to be disengaged from that account and moved across to your account. That can happen in a couple of minutes easily once we look it up and move things across. So you you could have that service up and running, what, as soon as possible, really. But the thing that's gonna take the most time is going through the commercials with you, giving you the paperwork to sign off, preparing all the service schedules and everything else. Usually, that could take me if I start working on it now and everything, it could take me up to half an hour, maybe an hour.\n\nAnd then we've got to discuss the commercials and, you know, depends how quick you are and how flexible you are. That could take half an hour as well. And then I've got to prepare everything, send an email on that. So we could get everything all done today before lunch or after lunch technically. And then then I just gotta then you gotta create services.\n\nAnd I should also give some time with you to show you what the part of the the Comstock hub looks like where you create service. But right now, we're in the middle of actually upgrading that, so you're gonna have a new hub next week. So I'm kinda not too sure whether to show you the old one now or just wait next week to see the new one. You know what I mean? We can get everything else done, and then I just can give you access, and then you just kinda see the new hub next week anyway.\n\nSo that's where we're at. I mean but I'm kind of more interested in in in the future aspect of things. I know we only have one client now that we're gonna sort of look after potentially, but and I know at the moment you're recommending voice services to go through Breeze Connect. Is that right? Okay.\n\nOh, sorry. Are you using Bridge Connect to provide the voice services? Oh, yeah. Recently. Okay.\n\nYeah. Yeah. I I understand. Okay. So so so Breeze gives you access to their seat trunks that they let you build?\n\nOkay. Okay. Okay. Smaller. Yeah.\n\nYeah. Okay. And they they bill them directly. Yeah. Okay.\n\nSo there's one thing I had need to mention is because we're gonna wholesale, you're gonna need to do the billing for your end customers moving forward. So we got the CDRs. We got everything else. We even have a billing platform that you can use that does two way integration with Xero. But are you in a position to rebill your end customers directly?\n\nYeah. You can use anything you want. You can use but you gotta take out CDRs and and you have to end up billing billing the end customer because we don't bill the end customers. We bill you guys with the wholesale usage again. Correct.\n\nPerfect. Yep. Yep. That's right. Yep.\n\nYou become the provider. We become behind the scenes. Yeah. So it's a different model, so that's why. But for that, you get the wholesale pricing and everything else, which should be more than yeah.\n\nYeah. Which should be competitive anyway. But, yeah, we know Breeze very well. I mean, that's the least I can say. It's a small one.\n\nYep. Yep. I got it. Yeah. Okay.\n\nAlright. Okay. Let's Yeah. I understand. Yeah.\n\nThe corporations move this slow. That's okay. Correct. Okay. Let's do this.\n\nCan you send me an email, Abdul? My email is sean, s e a n, at s for Sarah, e for echo, a for alpha, n for November, at Comstock dot com. So our our website, c o,mm,stack.com. Yep. And then in that email, can you just I need a few items so that I can start preparing stuff.\n\nI'll just need your full name, your company name, full company name, your registered address, an ABN number or a ACN number. And then that way, the first step for me is to prepare the NDA, get that back to you today, and we need to talk about pricing after that. And then what's her availability, like, this afternoon, Abdul? Okay. Alright.\n\nOkay. How about I do the, I'll do the NDA first. I'll prepare a draft, email, spreadsheet of some rates that I can send across. And then if you're happy with that, we can proceed. Or if you wanna talk about some of the pricing, let me know.\n\nSo I'll do that in once you've signed the NDA, and then we'll take it from the next step. And we'll have another chat this afternoon, and they'll probably yeah. We just gotta get the commercials done today, and then maybe tomorrow, I'm a bit more free. We can I can show you how to create a SIP trunk and everything else, and at least show you what the the portals look like for now? And then there'll be an update to the new portal next week anyway.\n\nThat's what I'm thinking. We can get everything done by Friday today, so that's fine. And then next week, we will move the customer before the end of the month. That'd be fine. Sounds good.\n\nDo that. Alright. K. So I'll wait for your email, and then I can yep. Yep.\n\nOkay. Sure. As soon as I get that, I'll I'll be working on a few things. Alright. K.\n\nSpeak soon. Thank you. You too. K. Bye now.\n\nYeah.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.03459085151553154},{"text":"Sean speaking.","start":2.1599998,"end":2.98,"sentiment":"neutral","sentiment_score":0.026073560118675232},{"text":"Sorry.","start":6.08,"end":6.48,"sentiment":"neutral","sentiment_score":-0.08383256196975708},{"text":"Who's this?","start":6.48,"end":7.14,"sentiment":"neutral","sentiment_score":-0.0690944530069828},{"text":"Perfect.","start":17.375,"end":17.855,"sentiment":"positive","sentiment_score":0.444795697927475}],"sentiment":"neutral","sentiment_score":0.044216028813804896,"num_words":7,"start":1.76,"end":17.855},{"sentences":[{"text":"Yes.","start":17.855,"end":18.355,"sentiment":"neutral","sentiment_score":0.14748844504356384},{"text":"Mhmm.","start":18.895,"end":19.395,"sentiment":"neutral","sentiment_score":0.04469384253025055},{"text":"Okay.","start":34.91,"end":35.41,"sentiment":"neutral","sentiment_score":-0.03704769164323807},{"text":"Well, sorry.","start":39.565,"end":40.045,"sentiment":"neutral","sentiment_score":-0.08686081320047379},{"text":"Who what was the name of their company?","start":40.045,"end":42.225,"sentiment":"neutral","sentiment_score":-0.08712982479482889}],"sentiment":"neutral","sentiment_score":-0.05504812529453865,"num_words":13,"start":17.855,"end":42.225},{"sentences":[{"text":"Oh, Technetics.","start":46.045,"end":47.104996,"sentiment":"neutral","sentiment_score":-0.027324752882122993},{"text":"You you've taken over Technetics?","start":47.405,"end":49.024998,"sentiment":"neutral","sentiment_score":-0.035122460871934894},{"text":"Oh, you've taken over one of their clients.","start":54.96,"end":56.74,"sentiment":"neutral","sentiment_score":-0.07591408118605614},{"text":"Yeah.","start":56.8,"end":57.04,"sentiment":"neutral","sentiment_score":-0.0083601800724864},{"text":"Okay.","start":57.04,"end":57.36,"sentiment":"neutral","sentiment_score":0.007058314047753811}],"sentiment":"neutral","sentiment_score":-0.04934566621394718,"num_words":17,"start":46.045,"end":57.36},{"sentences":[{"text":"Gotcha.","start":57.36,"end":57.86,"sentiment":"neutral","sentiment_score":0.02554432861506939},{"text":"Okay.","start":57.920002,"end":58.420002,"sentiment":"neutral","sentiment_score":0.04738563671708107},{"text":"Yep.","start":58.8,"end":59.28,"sentiment":"neutral","sentiment_score":0.05988893657922745},{"text":"Okay.","start":59.28,"end":59.68,"sentiment":"neutral","sentiment_score":0.09857199341058732},{"text":"That's fine.","start":59.68,"end":60.24,"sentiment":"neutral","sentiment_score":0.15380054712295532}],"sentiment":"neutral","sentiment_score":0.08983199826131265,"num_words":6,"start":57.36,"end":60.24},{"sentences":[{"text":"Not a problem.","start":60.24,"end":60.96,"sentiment":"neutral","sentiment_score":0.12848977744579315},{"text":"Okay.","start":60.96,"end":61.305,"sentiment":"neutral","sentiment_score":0.04508872702717781},{"text":"Oh, okay.","start":79.4,"end":80.3,"sentiment":"neutral","sentiment_score":-0.28181396424770355},{"text":"Yep.","start":89.955,"end":90.275,"sentiment":"neutral","sentiment_score":-0.034333616495132446},{"text":"Okay.","start":90.275,"end":90.775,"sentiment":"neutral","sentiment_score":-0.008602889254689217}],"sentiment":"neutral","sentiment_score":-0.022000796860083938,"num_words":8,"start":60.24,"end":90.775},{"sentences":[{"text":"Alright.","start":90.915,"end":91.415,"sentiment":"neutral","sentiment_score":0.021062646061182026},{"text":"So Abdul, was your name correct, sir?","start":92.195,"end":94.615005,"sentiment":"neutral","sentiment_score":0.022719477569418296},{"text":"Look, I'm more than happy to onboard new partners.","start":96.355,"end":99.495,"sentiment":"positive","sentiment_score":0.4013953424162335},{"text":"It's entirely up to to you how you wanna do it.","start":100.83501,"end":103.47,"sentiment":"neutral","sentiment_score":0.2937221201983365},{"text":"We we can provide you services.","start":103.47,"end":105.33,"sentiment":"neutral","sentiment_score":0.24435228606065115}],"sentiment":"neutral","sentiment_score":0.24969747380408294,"num_words":34,"start":90.915,"end":105.33},{"sentences":[{"text":"Not a problem.","start":105.39,"end":106.21,"sentiment":"neutral","sentiment_score":0.1414207766453425},{"text":"Do you have a name of the company that you have?","start":108.03,"end":110.93,"sentiment":"neutral","sentiment_score":0.010547765107317404},{"text":"It was IT Mac.","start":112.67,"end":114.29,"sentiment":"neutral","sentiment_score":0.002867852104827762},{"text":"Yeah.","start":114.855,"end":115.095,"sentiment":"neutral","sentiment_score":0.017102353274822235},{"text":"Your company.","start":115.095,"end":115.835,"sentiment":"neutral","sentiment_score":0.018239573575556278}],"sentiment":"neutral","sentiment_score":0.02882574547436975,"num_words":21,"start":105.39,"end":115.835},{"sentences":[{"text":"I just wanna look it up.","start":118.055,"end":119.095,"sentiment":"neutral","sentiment_score":0.029125016493101914},{"text":"IT Mac Solutions.","start":119.095,"end":120.235,"sentiment":"neutral","sentiment_score":0.02856577622393767},{"text":"I wonder if we've spoken before.","start":120.935,"end":122.455,"sentiment":"neutral","sentiment_score":-0.02937214107563098},{"text":"I think this is the first time we're speaking.","start":122.455,"end":124.475,"sentiment":"neutral","sentiment_score":-0.02164444575707118},{"text":"IT Mac Solutions.","start":126.455,"end":127.740005,"sentiment":"neutral","sentiment_score":0.0284800057609876}],"sentiment":"neutral","sentiment_score":-0.0009313116057051553,"num_words":27,"start":118.055,"end":127.740005},{"sentences":[{"text":"You're in Thomastown.","start":127.740005,"end":128.8,"sentiment":"neutral","sentiment_score":0.022259367629885674},{"text":"Right?","start":129.02,"end":129.52,"sentiment":"neutral","sentiment_score":0.02332230843603611},{"text":"Okay.","start":131.18001,"end":131.58,"sentiment":"neutral","sentiment_score":0.023079555481672287},{"text":"Sure.","start":131.58,"end":132.08,"sentiment":"neutral","sentiment_score":0.014444715343415735},{"text":"Do you have other partners?","start":132.46,"end":133.74,"sentiment":"neutral","sentiment_score":-0.012507984787225724}],"sentiment":"neutral","sentiment_score":0.005916796201332049,"num_words":11,"start":127.740005,"end":133.74},{"sentences":[{"text":"I'm sorry.","start":133.74,"end":134.14,"sentiment":"neutral","sentiment_score":-0.07535285875201225},{"text":"Not all partners.","start":134.14,"end":134.7,"sentiment":"neutral","sentiment_score":-0.09983950604995091},{"text":"What was that?","start":134.7,"end":135.18001,"sentiment":"neutral","sentiment_score":-0.08205404629309972},{"text":"Do do you have other clients that you service in terms of voice and telephony?","start":135.18001,"end":138.56,"sentiment":"neutral","sentiment_score":-0.0017571163674195607},{"text":"So you don't do it quite often.","start":161.01,"end":163.27,"sentiment":"neutral","sentiment_score":-0.09572103300264903}],"sentiment":"neutral","sentiment_score":-0.04642634503543377,"num_words":30,"start":133.74,"end":163.27},{"sentences":[{"text":"Okay.","start":163.49,"end":163.99,"sentiment":"neutral","sentiment_score":0.010960866697132587},{"text":"Yeah.","start":172.325,"end":172.825,"sentiment":"neutral","sentiment_score":0.0454164519906044},{"text":"Okay.","start":172.885,"end":173.385,"sentiment":"neutral","sentiment_score":0.01987813599407673},{"text":"Okay.","start":175.045,"end":175.525,"sentiment":"neutral","sentiment_score":0.03411751985549927},{"text":"Yeah.","start":175.525,"end":175.685,"sentiment":"neutral","sentiment_score":0.040182724595069885}],"sentiment":"neutral","sentiment_score":0.030111139826476573,"num_words":5,"start":163.49,"end":175.685},{"sentences":[{"text":"Because I'm just trying to understand that.","start":175.685,"end":177.705,"sentiment":"neutral","sentiment_score":-0.014855575481695788},{"text":"Mhmm.","start":177.845,"end":178.345,"sentiment":"neutral","sentiment_score":-0.00245465524494648},{"text":"Cool.","start":187.7,"end":188.18,"sentiment":"neutral","sentiment_score":0.21738871932029724},{"text":"Okay.","start":188.18,"end":188.58,"sentiment":"neutral","sentiment_score":0.10294733196496964},{"text":"Well yeah.","start":188.58,"end":189.3,"sentiment":"neutral","sentiment_score":0.09356184303760529}],"sentiment":"neutral","sentiment_score":0.03341800447863837,"num_words":12,"start":175.685,"end":189.3},{"sentences":[{"text":"Because the reason why I asked is that I we we're a wholesaler, so we work with managed service providers, IT companies, system integrators, telcos, and stuff like that.","start":189.3,"end":201.285,"sentiment":"neutral","sentiment_score":0.06858038375603742},{"text":"So I'm just trying to understand your situation whether you actually resell any voice services or platforms as well out there.","start":201.505,"end":210.49,"sentiment":"neutral","sentiment_score":0.10062148989666075},{"text":"And if you do, then that's good because that's something I can definitely help with.","start":210.79,"end":214.41,"sentiment":"positive","sentiment_score":0.45654518306255343},{"text":"But I think my understanding, you're kind of more if there's voice service and that you've passed that along or you recommend other people or other partners out there to provide such services.","start":216.47,"end":228.155,"sentiment":"neutral","sentiment_score":0.08502108078788627},{"text":"Is this something you wanna do?","start":228.295,"end":229.415,"sentiment":"neutral","sentiment_score":0.11226123819748561}],"sentiment":"neutral","sentiment_score":0.1387434928642156,"num_words":104,"start":189.3,"end":229.415},{"sentences":[{"text":"Do you wanna onboard and do voice services more?","start":229.415,"end":232.215,"sentiment":"neutral","sentiment_score":0.09284685634904438},{"text":"Because we've got we've got a whole suite of different services that we can offer that might help you grow your business.","start":232.215,"end":238.79001,"sentiment":"neutral","sentiment_score":0.2016639831391248},{"text":"Yeah.","start":241.97,"end":242.37001,"sentiment":"neutral","sentiment_score":0.05528799816966057},{"text":"Okay.","start":242.37001,"end":242.87001,"sentiment":"neutral","sentiment_score":0.06562089174985886},{"text":"Bye bye.","start":242.93001,"end":243.65001,"sentiment":"neutral","sentiment_score":0.05726853385567665}],"sentiment":"neutral","sentiment_score":0.15736215125237193,"num_words":35,"start":229.415,"end":243.65001},{"sentences":[{"text":"Okay.","start":243.65001,"end":244.15001,"sentiment":"neutral","sentiment_score":0.07440223544836044},{"text":"Let's let's have this conversation.","start":244.37001,"end":245.91,"sentiment":"neutral","sentiment_score":0.0891292229294777},{"text":"Yeah.","start":246.05,"end":246.55,"sentiment":"neutral","sentiment_score":0.10182345658540726},{"text":"Yeah.","start":258.325,"end":258.64502,"sentiment":"neutral","sentiment_score":0.10692619532346724},{"text":"Absolutely.","start":258.64502,"end":259.14502,"sentiment":"neutral","sentiment_score":0.05061512067914009}],"sentiment":"neutral","sentiment_score":0.08660145807597372,"num_words":9,"start":243.65001,"end":259.14502},{"sentences":[{"text":"Brace connect.","start":268.66,"end":269.46,"sentiment":"neutral","sentiment_score":0.1663236916065216},{"text":"I yeah.","start":269.46,"end":269.86002,"sentiment":"neutral","sentiment_score":0.0766531378030777},{"text":"Okay.","start":269.86002,"end":270.36002,"sentiment":"neutral","sentiment_score":0.07116106897592545},{"text":"Yeah.","start":276.835,"end":277.07498,"sentiment":"neutral","sentiment_score":0.031996533274650574},{"text":"Yeah.","start":277.07498,"end":277.57498,"sentiment":"neutral","sentiment_score":0.03970598801970482}],"sentiment":"neutral","sentiment_score":0.08983103558421135,"num_words":7,"start":268.66,"end":277.57498},{"sentences":[{"text":"Yeah.","start":278.115,"end":278.19498,"sentiment":"neutral","sentiment_score":0.03568767011165619},{"text":"We we know who they are.","start":278.19498,"end":279.47498,"sentiment":"neutral","sentiment_score":0.020830972430606682},{"text":"Yeah.","start":279.47498,"end":279.715,"sentiment":"neutral","sentiment_score":0.021299678832292557},{"text":"Okay.","start":279.715,"end":280.115,"sentiment":"neutral","sentiment_score":0.02166210114955902},{"text":"Yeah.","start":280.115,"end":280.615,"sentiment":"neutral","sentiment_score":0.018721576780080795}],"sentiment":"neutral","sentiment_score":0.022235686145722865,"num_words":10,"start":278.115,"end":280.615},{"sentences":[{"text":"It's a very small one.","start":281.07498,"end":282.275,"sentiment":"neutral","sentiment_score":-0.06951247453689575},{"text":"Yeah.","start":282.275,"end":282.775,"sentiment":"neutral","sentiment_score":-0.03048023395240307},{"text":"Yeah.","start":297.19,"end":297.69,"sentiment":"neutral","sentiment_score":0.0692431777715683},{"text":"Yeah.","start":298.22998,"end":298.71,"sentiment":"neutral","sentiment_score":0.0472818985581398},{"text":"Okay.","start":298.71,"end":299.21,"sentiment":"neutral","sentiment_score":0.056867148727178574}],"sentiment":"neutral","sentiment_score":-0.02273893128666613,"num_words":9,"start":281.07498,"end":299.21},{"sentences":[{"text":"Okay.","start":301.145,"end":301.54498,"sentiment":"neutral","sentiment_score":0.3075404763221741},{"text":"Perfect.","start":301.54498,"end":301.865,"sentiment":"positive","sentiment_score":0.622219443321228},{"text":"Yeah.","start":301.865,"end":302.10498,"sentiment":"positive","sentiment_score":0.3446943163871765},{"text":"Well, that's what we do.","start":302.10498,"end":302.985,"sentiment":"positive","sentiment_score":0.36513249278068544},{"text":"We offer white labeled solutions for partners out there.","start":302.985,"end":307.16498,"sentiment":"positive","sentiment_score":0.42608574363920426}],"sentiment":"positive","sentiment_score":0.40793461133452025,"num_words":17,"start":301.145,"end":307.16498},{"sentences":[{"text":"We do everything from okay.","start":307.705,"end":309.54498,"sentiment":"positive","sentiment_score":0.35933728218078614},{"text":"Actually, let me just pull something up that I just worked on that I can show you that I can read out to you.","start":309.54498,"end":315.66,"sentiment":"neutral","sentiment_score":0.24267055466771126},{"text":"One second.","start":315.66,"end":316.4,"sentiment":"neutral","sentiment_score":0.04872936010360718},{"text":"Okay.","start":317.9,"end":318.38,"sentiment":"neutral","sentiment_score":0.04587773233652115},{"text":"Where are we?","start":318.38,"end":319.28,"sentiment":"neutral","sentiment_score":0.029794319222370785}],"sentiment":"neutral","sentiment_score":0.2243856895182814,"num_words":35,"start":307.705,"end":319.28},{"sentences":[{"text":"Here we go.","start":320.78,"end":321.75998,"sentiment":"neutral","sentiment_score":0.050752073526382446},{"text":"So we do a lot of stuff.","start":323.18,"end":324.53998,"sentiment":"neutral","sentiment_score":0.19088987154620035},{"text":"We do anything from SIP trunking, all termination, cloud phone system.","start":324.53998,"end":330.305,"sentiment":"neutral","sentiment_score":0.1610294377261942},{"text":"We've got Microsoft Teams direct calling.","start":330.525,"end":332.705,"sentiment":"neutral","sentiment_score":0.2137182131409645},{"text":"We've got number management services withinbound, 1300, 1800, and toll free numbers, mobile service numbers as 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voice responses.","start":359.805,"end":366.065,"sentiment":"neutral","sentiment_score":0.2581513524055481}],"sentiment":"neutral","sentiment_score":0.27339927053877283,"num_words":70,"start":339.005,"end":366.065},{"sentences":[{"text":"You can do AI for after hours call coverage.","start":366.20502,"end":368.785,"sentiment":"neutral","sentiment_score":0.227149431904157},{"text":"You can even do AI for ordering a pizza sort of service, online service selection and pricing explanation.","start":369.42,"end":375.84,"sentiment":"neutral","sentiment_score":0.21862950258784825},{"text":"And then that can be as a standalone or integrated with our cloud phone system.","start":377.98,"end":382.0,"sentiment":"neutral","sentiment_score":0.23462983270486196},{"text":"And we can obviously do other bespoke integrations.","start":382.565,"end":385.54498,"sentiment":"neutral","sentiment_score":0.3105582259595394},{"text":"So we can connect to CRMs, ERPs.","start":385.76498,"end":388.665,"sentiment":"neutral","sentiment_score":0.25724937660353525}],"sentiment":"neutral","sentiment_score":0.241830436284082,"num_words":57,"start":366.20502,"end":388.665},{"sentences":[{"text":"We can do custom SMS integration, custom voice integration.","start":389.285,"end":392.505,"sentiment":"neutral","sentiment_score":0.20784350194864804},{"text":"We've got APIs, webhooks, workflow automation, anything that you want to use and have a use case with voice or SMS is what we do.","start":392.565,"end":401.75,"sentiment":"neutral","sentiment_score":0.25436158537864684},{"text":"So it's a very comprehensive package that we offer.","start":402.05002,"end":406.87,"sentiment":"positive","sentiment_score":0.6294707357883453},{"text":"We also do fax to email, email to fax if you got medical customers.","start":406.93,"end":410.575,"sentiment":"neutral","sentiment_score":0.2983088716864586},{"text":"And we work channel only, so there's there's a lot of things to talk about.","start":411.595,"end":415.935,"sentiment":"neutral","sentiment_score":0.20053602854410807}],"sentiment":"neutral","sentiment_score":0.29276711674821043,"num_words":72,"start":389.285,"end":415.935},{"sentences":[{"text":"Yeah.","start":416.715,"end":417.215,"sentiment":"neutral","sentiment_score":0.32253363728523254},{"text":"Mhmm.","start":423.12,"end":423.62,"sentiment":"neutral","sentiment_score":-0.0009905442129820583},{"text":"No.","start":436.72,"end":436.96,"sentiment":"neutral","sentiment_score":-0.046629875898361206},{"text":"We don't do data.","start":436.96,"end":437.985,"sentiment":"neutral","sentiment_score":-0.06852970458567142},{"text":"That's the only thing we don't do here.","start":438.06497,"end":439.425,"sentiment":"neutral","sentiment_score":-0.046613845974206924}],"sentiment":"neutral","sentiment_score":-0.02480775793083012,"num_words":15,"start":416.715,"end":439.425},{"sentences":[{"text":"We we spoke about this many years ago, and we just 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fine.","start":474.655,"end":475.535,"sentiment":"neutral","sentiment_score":0.09670997162659963},{"text":"We yep.","start":475.535,"end":477.63,"sentiment":"neutral","sentiment_score":0.13785197958350182},{"text":"Yeah.","start":484.27002,"end":484.59,"sentiment":"neutral","sentiment_score":0.0777977854013443}],"sentiment":"neutral","sentiment_score":0.08905575121752918,"num_words":8,"start":471.935,"end":484.59},{"sentences":[{"text":"Sure.","start":484.59,"end":485.09,"sentiment":"neutral","sentiment_score":0.12133321166038512},{"text":"Yep.","start":487.07,"end":487.57,"sentiment":"neutral","sentiment_score":0.07383355498313904},{"text":"Yeah.","start":488.75,"end":488.99,"sentiment":"neutral","sentiment_score":0.09729348123073578},{"text":"So not a problem.","start":488.99,"end":489.79,"sentiment":"neutral","sentiment_score":0.14353790879249573},{"text":"So we offer month to month agreements.","start":489.79,"end":491.71,"sentiment":"neutral","sentiment_score":0.17169036822659628}],"sentiment":"neutral","sentiment_score":0.14774603290217264,"num_words":14,"start":484.59,"end":491.71},{"sentences":[{"text":"We don't have we don't have we don't have long term contracts as well.","start":491.71,"end":497.085,"sentiment":"neutral","sentiment_score":0.053006853509162156},{"text":"So that's a good thing.","start":498.425,"end":499.385,"sentiment":"neutral","sentiment_score":0.31412237882614136},{"text":"Yeah.","start":499.385,"end":499.885,"sentiment":"neutral","sentiment_score":0.09342945367097856},{"text":"We have well, sorry.","start":508.67,"end":509.63,"sentiment":"neutral","sentiment_score":0.008650158531963825},{"text":"One week.","start":509.63,"end":510.37,"sentiment":"neutral","sentiment_score":0.011586077976971865}],"sentiment":"neutral","sentiment_score":0.09476577257737517,"num_words":26,"start":491.71,"end":510.37},{"sentences":[{"text":"Right.","start":518.75,"end":519.07,"sentiment":"neutral","sentiment_score":0.08294614404439926},{"text":"Okay.","start":519.07,"end":519.57,"sentiment":"neutral","sentiment_score":0.05622109770774841},{"text":"Yep.","start":521.535,"end":522.035,"sentiment":"neutral","sentiment_score":0.005118140485137701},{"text":"Okay.","start":524.415,"end":524.915,"sentiment":"neutral","sentiment_score":-0.016395723447203636},{"text":"Yeah.","start":549.495,"end":549.815,"sentiment":"neutral","sentiment_score":0.14157983660697937}],"sentiment":"neutral","sentiment_score":0.05389389907941222,"num_words":5,"start":518.75,"end":549.815},{"sentences":[{"text":"Okay.","start":549.815,"end":550.315,"sentiment":"neutral","sentiment_score":0.17294231057167053},{"text":"Alright.","start":551.17505,"end":551.575,"sentiment":"neutral","sentiment_score":0.18613535165786743},{"text":"So technically, this is what needs to happen.","start":551.575,"end":554.315,"sentiment":"neutral","sentiment_score":0.12517039757221937},{"text":"If you decide to keep that end customer on our same platforms and stuff, we just have to we just have to go out process to onboard you.","start":554.85504,"end":564.04,"sentiment":"neutral","sentiment_score":0.1390295848250389},{"text":"But we need to have a conversation where I will have to eventually talk to you about commercials.","start":565.14,"end":571.72003,"sentiment":"neutral","sentiment_score":0.13853072664803928}],"sentiment":"neutral","sentiment_score":0.1383361124566623,"num_words":56,"start":549.815,"end":571.72003},{"sentences":[{"text":"I've got to send you an NDA first so you can sign that, agree to that.","start":571.86,"end":576.495,"sentiment":"neutral","sentiment_score":0.12992292898707092},{"text":"Then we talk about pricing and everything else.","start":576.515,"end":579.095,"sentiment":"neutral","sentiment_score":0.09547302778810263},{"text":"Then once that's all done, I need to onboard you so that you can create an account online and the service online.","start":580.035,"end":588.455,"sentiment":"neutral","sentiment_score":0.1887607154521075},{"text":"But once once the service is created, are are they on a cloud phone system with us or just a SIP trunk?","start":588.515,"end":593.68,"sentiment":"neutral","sentiment_score":0.02812540048564022},{"text":"Okay.","start":595.82,"end":596.13995,"sentiment":"neutral","sentiment_score":0.03538259491324425}],"sentiment":"neutral","sentiment_score":0.1108612787194442,"num_words":69,"start":571.86,"end":596.13995},{"sentences":[{"text":"That's okay.","start":596.13995,"end":597.33997,"sentiment":"neutral","sentiment_score":0.1518443040549755},{"text":"So that's super easy.","start":597.33997,"end":598.38,"sentiment":"positive","sentiment_score":0.5140684619545937},{"text":"So you've got a couple of options.","start":598.38,"end":599.89996,"sentiment":"positive","sentiment_score":0.3556226449353354},{"text":"You can either migrate them out to our cloud phone system, or you can still provide a three CX solution for them and use a new SIP trunk from us to provide to them, and we'll just move the numbers across.","start":599.89996,"end":610.865,"sentiment":"neutral","sentiment_score":0.24069749654793157},{"text":"That that would be the easiest transition.","start":610.865,"end":612.645,"sentiment":"positive","sentiment_score":0.4045218995639256}],"sentiment":"neutral","sentiment_score":0.2876978955063664,"num_words":61,"start":596.13995,"end":612.645},{"sentences":[{"text":"So nothing changes on their end.","start":613.665,"end":615.52496,"sentiment":"neutral","sentiment_score":0.1017276148001353},{"text":"But again, we'd need to go through an NDA and then get the MSA done with you, get the service schedules done with you, and get the commercials and the pricing done correctly with you so that we agree to have a baseline of pricing so we can move forward.","start":617.12,"end":633.555,"sentiment":"neutral","sentiment_score":0.3088147276639938},{"text":"And, yeah, that all can happen in pretty much twenty four hours, you know, as quick as possible.","start":634.095,"end":640.035,"sentiment":"positive","sentiment_score":0.4620351778964202},{"text":"And then we can start to move stuff across before the end of the month.","start":640.575,"end":644.415,"sentiment":"neutral","sentiment_score":0.11827553262313208},{"text":"Yeah.","start":644.415,"end":644.67,"sentiment":"neutral","sentiment_score":0.08761227130889893}],"sentiment":"neutral","sentiment_score":0.2914386726087994,"num_words":90,"start":613.665,"end":644.67},{"sentences":[{"text":"And then from the customer's perspective technically, from my side, it can happen instantly.","start":646.19,"end":658.69,"sentiment":"neutral","sentiment_score":0.13242214665349042},{"text":"My business partner, Daniel, is in The USA.","start":659.38995,"end":661.625,"sentiment":"neutral","sentiment_score":0.14878584444522858},{"text":"He designs all our tech and everything else, so we've got a team that he'll help support.","start":662.165,"end":666.40497,"sentiment":"neutral","sentiment_score":0.19549338168957653},{"text":"But moving, like, basically, when you have your hub access to create all the services from us, it can take literally ten seconds to create a SIP trunk.","start":666.40497,"end":677.79,"sentiment":"neutral","sentiment_score":0.05995853617787361},{"text":"I just need to know who who the account is, the end account is, and what their name is and what numbers they have.","start":679.13,"end":684.75,"sentiment":"neutral","sentiment_score":-0.07760468125343323}],"sentiment":"neutral","sentiment_score":0.067955065498149,"num_words":91,"start":646.19,"end":684.75},{"sentences":[{"text":"And then those numbers need to be disengaged from that account and moved across to your account.","start":684.97,"end":692.595,"sentiment":"neutral","sentiment_score":-0.04006823831621338},{"text":"That can happen in a couple of minutes easily once we look it up and move things across.","start":693.055,"end":697.375,"sentiment":"positive","sentiment_score":0.5237764798932605},{"text":"So you you could have that service up and running, what, as soon as possible, really.","start":697.375,"end":703.555,"sentiment":"positive","sentiment_score":0.6029444895684719},{"text":"But the thing that's gonna take the most time is going through the commercials with you, giving you the paperwork to sign off, preparing all the service schedules and everything else.","start":703.83997,"end":716.16,"sentiment":"neutral","sentiment_score":0.02743719283851885},{"text":"Usually, that could take me if I start working on it now and everything, it could take me up to half an hour, maybe an hour.","start":716.16,"end":723.59503,"sentiment":"neutral","sentiment_score":-0.02209897439640302}],"sentiment":"neutral","sentiment_score":0.17286951910635387,"num_words":108,"start":684.97,"end":723.59503},{"sentences":[{"text":"And then we've got to discuss the commercials and, you know, depends how quick you are and how flexible you are.","start":724.05505,"end":729.815,"sentiment":"neutral","sentiment_score":0.08537278076012929},{"text":"That could take half an hour as well.","start":729.815,"end":732.6,"sentiment":"neutral","sentiment_score":0.1351865492761135},{"text":"And then I've got to prepare everything, send an email on that.","start":732.6,"end":735.56,"sentiment":"neutral","sentiment_score":0.17998814334472021},{"text":"So we could get everything all done today before lunch or after lunch technically.","start":735.56,"end":740.36,"sentiment":"positive","sentiment_score":0.37245234634195057},{"text":"And then then I just gotta then you gotta create services.","start":740.36,"end":744.94,"sentiment":"neutral","sentiment_score":0.16512154313650998}],"sentiment":"neutral","sentiment_score":0.18280073232723004,"num_words":66,"start":724.05505,"end":744.94},{"sentences":[{"text":"And I should also give some time with you to show you what the part of the the Comstock hub looks like where you create service.","start":745.24,"end":754.565,"sentiment":"neutral","sentiment_score":0.19885209260078576},{"text":"But right now, we're in the middle of actually upgrading that, so you're gonna have a new hub next week.","start":754.565,"end":759.545,"sentiment":"neutral","sentiment_score":0.02417665938846767},{"text":"So I'm kinda not too sure whether to show you the old one now or just wait next week to see the new one.","start":759.99,"end":767.91,"sentiment":"neutral","sentiment_score":-0.32712394030143815},{"text":"You know what I mean?","start":767.91,"end":768.63,"sentiment":"neutral","sentiment_score":-0.1870675653219223},{"text":"We can get everything else done, and then I just can give you access, and then you just kinda see the new hub next week anyway.","start":768.63,"end":774.47,"sentiment":"positive","sentiment_score":0.35728597755615527}],"sentiment":"neutral","sentiment_score":0.0609585209703534,"num_words":101,"start":745.24,"end":774.47},{"sentences":[{"text":"So that's where we're at.","start":774.47,"end":776.27496,"sentiment":"neutral","sentiment_score":0.1705047145485878},{"text":"I mean but I'm kind of more interested in in in the future aspect of things.","start":776.27496,"end":781.795,"sentiment":"neutral","sentiment_score":-0.0860134563408792},{"text":"I know we only have one client now that we're gonna sort of look after potentially, but and I know at the moment you're recommending voice services to go through Breeze Connect.","start":781.795,"end":793.95,"sentiment":"neutral","sentiment_score":0.048354601371102035},{"text":"Is that right?","start":793.95,"end":794.77,"sentiment":"neutral","sentiment_score":0.06811263412237167},{"text":"Okay.","start":801.87,"end":802.37,"sentiment":"neutral","sentiment_score":0.03336366266012192}],"sentiment":"neutral","sentiment_score":0.022129071582304805,"num_words":57,"start":774.47,"end":802.37},{"sentences":[{"text":"Oh, sorry.","start":806.965,"end":807.625,"sentiment":"neutral","sentiment_score":-0.03229653649032116},{"text":"Are you using Bridge Connect to provide the voice services?","start":808.245,"end":811.785,"sentiment":"neutral","sentiment_score":0.022745727188885213},{"text":"Oh, yeah.","start":816.805,"end":817.125,"sentiment":"neutral","sentiment_score":0.039177412167191505},{"text":"Recently.","start":817.125,"end":817.605,"sentiment":"neutral","sentiment_score":0.018869571387767792},{"text":"Okay.","start":817.605,"end":818.005,"sentiment":"neutral","sentiment_score":0.022379856556653976}],"sentiment":"neutral","sentiment_score":0.01765427819918841,"num_words":16,"start":806.965,"end":818.005},{"sentences":[{"text":"Yeah.","start":818.005,"end":818.505,"sentiment":"neutral","sentiment_score":0.04104091227054596},{"text":"Yeah.","start":820.645,"end":820.965,"sentiment":"neutral","sentiment_score":0.025217464193701744},{"text":"I I understand.","start":820.965,"end":821.865,"sentiment":"neutral","sentiment_score":0.03647338350613912},{"text":"Okay.","start":822.12,"end":822.62,"sentiment":"neutral","sentiment_score":0.07846864312887192},{"text":"So so so Breeze gives you access to their seat trunks that they let you build?","start":825.88,"end":834.54,"sentiment":"neutral","sentiment_score":0.18925983365625143}],"sentiment":"neutral","sentiment_score":0.14919565948234362,"num_words":22,"start":818.005,"end":834.54},{"sentences":[{"text":"Okay.","start":835.48,"end":835.98,"sentiment":"neutral","sentiment_score":0.22909942269325256},{"text":"Okay.","start":839.075,"end":839.475,"sentiment":"neutral","sentiment_score":0.09849835187196732},{"text":"Okay.","start":839.475,"end":839.975,"sentiment":"neutral","sentiment_score":0.08173104375600815},{"text":"Smaller.","start":840.035,"end":840.535,"sentiment":"neutral","sentiment_score":0.08073669672012329},{"text":"Yeah.","start":840.675,"end":841.175,"sentiment":"neutral","sentiment_score":0.06711484491825104}],"sentiment":"neutral","sentiment_score":0.11143607199192047,"num_words":5,"start":835.48,"end":841.175},{"sentences":[{"text":"Yeah.","start":846.83496,"end":847.075,"sentiment":"neutral","sentiment_score":0.09022986143827438},{"text":"Okay.","start":847.075,"end":847.575,"sentiment":"neutral","sentiment_score":0.08181481063365936},{"text":"And they they bill them directly.","start":849.96,"end":851.74005,"sentiment":"neutral","sentiment_score":0.07884342223405838},{"text":"Yeah.","start":851.80005,"end":852.12006,"sentiment":"neutral","sentiment_score":0.08804382383823395},{"text":"Okay.","start":852.12006,"end":852.36005,"sentiment":"neutral","sentiment_score":0.09406602382659912}],"sentiment":"neutral","sentiment_score":0.08272150531411171,"num_words":10,"start":846.83496,"end":852.36005},{"sentences":[{"text":"So there's one thing I had need to mention is because we're gonna wholesale, you're gonna need to do the billing for your end customers moving forward.","start":852.36005,"end":860.36005,"sentiment":"neutral","sentiment_score":0.08582773390743467},{"text":"So we got the CDRs.","start":860.36005,"end":861.58,"sentiment":"neutral","sentiment_score":0.17933506667613983},{"text":"We got everything else.","start":861.64,"end":862.86005,"sentiment":"neutral","sentiment_score":0.22879064455628395},{"text":"We even have a billing platform that you can use that does two way integration with Xero.","start":863.015,"end":867.815,"sentiment":"neutral","sentiment_score":0.2573614567518234},{"text":"But are you in a position to rebill your end customers directly?","start":867.815,"end":874.955,"sentiment":"neutral","sentiment_score":0.128165311490496}],"sentiment":"neutral","sentiment_score":0.1544971573811311,"num_words":65,"start":852.36005,"end":874.955},{"sentences":[{"text":"Yeah.","start":876.88,"end":877.28,"sentiment":"neutral","sentiment_score":0.2479124516248703},{"text":"You can use anything you want.","start":877.28,"end":878.48004,"sentiment":"neutral","sentiment_score":0.2771638557314873},{"text":"You can use but you gotta take out CDRs and and you have to end up billing billing the end customer because we don't bill the end customers.","start":878.48004,"end":885.46,"sentiment":"neutral","sentiment_score":-0.09512681946424502},{"text":"We bill you guys with the wholesale usage again.","start":886.08,"end":889.15497,"sentiment":"neutral","sentiment_score":-0.0028129120667775473},{"text":"Correct.","start":890.495,"end":890.89496,"sentiment":"neutral","sentiment_score":0.09973059594631196}],"sentiment":"neutral","sentiment_score":-0.015072021591994498,"num_words":45,"start":876.88,"end":890.89496},{"sentences":[{"text":"Perfect.","start":890.89496,"end":891.39496,"sentiment":"positive","sentiment_score":0.4144447445869446},{"text":"Yep.","start":892.575,"end":893.075,"sentiment":"neutral","sentiment_score":0.1497587263584137},{"text":"Yep.","start":893.295,"end":893.535,"sentiment":"neutral","sentiment_score":0.0920151099562645},{"text":"That's right.","start":893.535,"end":894.27496,"sentiment":"neutral","sentiment_score":0.12783322855830193},{"text":"Yep.","start":894.89496,"end":895.39496,"sentiment":"neutral","sentiment_score":0.07627806067466736}],"sentiment":"neutral","sentiment_score":0.164693849782149,"num_words":6,"start":890.89496,"end":895.39496},{"sentences":[{"text":"You become the provider.","start":896.415,"end":897.635,"sentiment":"neutral","sentiment_score":0.12655465304851532},{"text":"We become behind the scenes.","start":897.695,"end":899.15497,"sentiment":"neutral","sentiment_score":0.10611465275287628},{"text":"Yeah.","start":899.45496,"end":899.77496,"sentiment":"neutral","sentiment_score":0.08698880672454834},{"text":"So it's a different model, so that's why.","start":899.77496,"end":901.79,"sentiment":"neutral","sentiment_score":0.11559996800497174},{"text":"But for that, you get the wholesale pricing and everything else, which should be more than yeah.","start":901.79,"end":909.17,"sentiment":"neutral","sentiment_score":0.2931284019175698}],"sentiment":"neutral","sentiment_score":0.20090752169489862,"num_words":35,"start":896.415,"end":909.17},{"sentences":[{"text":"Yeah.","start":909.39,"end":909.70996,"sentiment":"neutral","sentiment_score":0.2727452516555786},{"text":"Which should be competitive anyway.","start":909.70996,"end":911.14996,"sentiment":"positive","sentiment_score":0.39608848094940186},{"text":"But, yeah, we know Breeze very well.","start":911.14996,"end":913.31,"sentiment":"neutral","sentiment_score":0.2825225953544889},{"text":"I mean, that's the least I can say.","start":913.31,"end":915.17,"sentiment":"neutral","sentiment_score":0.10361694730818272},{"text":"It's a small one.","start":916.435,"end":921.015,"sentiment":"neutral","sentiment_score":0.02486807107925415}],"sentiment":"neutral","sentiment_score":0.20637014746665955,"num_words":25,"start":909.39,"end":921.015},{"sentences":[{"text":"Yep.","start":925.155,"end":925.655,"sentiment":"neutral","sentiment_score":0.028384387493133545},{"text":"Yep.","start":929.79504,"end":930.18,"sentiment":"neutral","sentiment_score":0.005313847213983536},{"text":"I got it.","start":930.42,"end":941.96,"sentiment":"neutral","sentiment_score":-0.05792274015645186},{"text":"Yeah.","start":944.82,"end":945.3,"sentiment":"neutral","sentiment_score":-0.0183551162481308},{"text":"Okay.","start":945.3,"end":945.705,"sentiment":"neutral","sentiment_score":-0.012633545324206352}],"sentiment":"neutral","sentiment_score":-0.024436949619225094,"num_words":7,"start":925.155,"end":945.705},{"sentences":[{"text":"Alright.","start":946.825,"end":947.065,"sentiment":"neutral","sentiment_score":-0.02154359593987465},{"text":"Okay.","start":947.065,"end":947.465,"sentiment":"neutral","sentiment_score":-0.08546432852745056},{"text":"Let's Yeah.","start":947.465,"end":955.465,"sentiment":"neutral","sentiment_score":-0.21277663111686707},{"text":"I understand.","start":955.465,"end":956.04504,"sentiment":"neutral","sentiment_score":-0.10530474409461021},{"text":"Yeah.","start":956.10504,"end":956.34503,"sentiment":"neutral","sentiment_score":-0.1056339517235756}],"sentiment":"neutral","sentiment_score":-0.12125780380197934,"num_words":7,"start":946.825,"end":956.34503},{"sentences":[{"text":"The corporations move this slow.","start":956.34503,"end":958.17,"sentiment":"neutral","sentiment_score":-0.16912706345319747},{"text":"That's okay.","start":958.41,"end":959.07,"sentiment":"neutral","sentiment_score":-0.1496608704328537},{"text":"Correct.","start":963.45,"end":963.93,"sentiment":"neutral","sentiment_score":-0.01113082468509674},{"text":"Okay.","start":963.93,"end":964.25,"sentiment":"neutral","sentiment_score":0.005354592576622963},{"text":"Let's do this.","start":964.25,"end":964.97,"sentiment":"neutral","sentiment_score":0.02129622393598159}],"sentiment":"neutral","sentiment_score":-0.09057038486935198,"num_words":12,"start":956.34503,"end":964.97},{"sentences":[{"text":"Can you send me an email, Abdul?","start":964.97,"end":966.75,"sentiment":"neutral","sentiment_score":0.026101531460881233},{"text":"My email is sean, s e a n, at s for Sarah, e for echo, a for alpha, n for November, at Comstock dot com.","start":967.05,"end":986.82,"sentiment":"neutral","sentiment_score":0.01371939031407237},{"text":"So our our website, c o,mm,stack.com.","start":986.82,"end":993.8,"sentiment":"neutral","sentiment_score":0.024391578199962776},{"text":"Yep.","start":996.5,"end":996.82,"sentiment":"neutral","sentiment_score":0.09611709415912628},{"text":"And then in that email, can you just I need a few items so that I can start preparing stuff.","start":996.82,"end":1003.46497,"sentiment":"neutral","sentiment_score":0.06338960491120815}],"sentiment":"neutral","sentiment_score":0.03450769728239057,"num_words":59,"start":964.97,"end":1003.46497},{"sentences":[{"text":"I'll just need your full name, your company name, full company name, your registered address, an ABN number or a ACN number.","start":1003.925,"end":1015.2,"sentiment":"neutral","sentiment_score":0.02057164056565274},{"text":"And then that way, the first step for me is to prepare the NDA, get that back to you today, and we need to talk about pricing after that.","start":1016.16003,"end":1026.9,"sentiment":"neutral","sentiment_score":0.07910510139732525},{"text":"And then what's her availability, like, this afternoon, Abdul?","start":1028.475,"end":1032.735,"sentiment":"neutral","sentiment_score":0.028122895086805027},{"text":"Okay.","start":1045.37,"end":1045.77,"sentiment":"neutral","sentiment_score":0.06656384468078613},{"text":"Alright.","start":1045.77,"end":1046.27,"sentiment":"neutral","sentiment_score":0.07831375300884247}],"sentiment":"neutral","sentiment_score":0.05071947881351075,"num_words":62,"start":1003.925,"end":1046.27},{"sentences":[{"text":"Okay.","start":1051.29,"end":1051.79,"sentiment":"neutral","sentiment_score":0.13180115818977356},{"text":"How about I do the, I'll do the NDA first.","start":1052.09,"end":1054.91,"sentiment":"neutral","sentiment_score":0.14107563644647597},{"text":"I'll prepare a draft, email, spreadsheet of some rates that I can send across.","start":1055.445,"end":1060.9049,"sentiment":"neutral","sentiment_score":0.11628673491733414},{"text":"And then if you're happy with that, we can proceed.","start":1061.765,"end":1065.125,"sentiment":"neutral","sentiment_score":0.19360139444470406},{"text":"Or if you wanna talk about some of the pricing, let me know.","start":1065.125,"end":1067.705,"sentiment":"neutral","sentiment_score":0.09873826457903935}],"sentiment":"neutral","sentiment_score":0.13312881657232842,"num_words":48,"start":1051.29,"end":1067.705},{"sentences":[{"text":"So I'll do that in once you've signed the NDA, and then we'll take it from the next step.","start":1067.9501,"end":1072.67,"sentiment":"neutral","sentiment_score":0.1095870368574795},{"text":"And we'll have another chat this afternoon, and they'll probably yeah.","start":1072.67,"end":1076.91,"sentiment":"neutral","sentiment_score":0.07385062629526312},{"text":"We just gotta get the commercials done today, and then maybe tomorrow, I'm a bit more free.","start":1076.91,"end":1081.635,"sentiment":"neutral","sentiment_score":0.07214355709798195},{"text":"We can I can show you how to create a SIP trunk and everything else, and at least show you what the the portals look like for now?","start":1081.635,"end":1088.035,"sentiment":"neutral","sentiment_score":0.12276663551373142},{"text":"And then there'll be an update to the new portal next week anyway.","start":1088.035,"end":1090.6951,"sentiment":"neutral","sentiment_score":0.043209703639149666}],"sentiment":"neutral","sentiment_score":0.09227435229430822,"num_words":88,"start":1067.9501,"end":1090.6951},{"sentences":[{"text":"That's what I'm thinking.","start":1092.435,"end":1093.3151,"sentiment":"neutral","sentiment_score":0.011976577807217836},{"text":"We can get everything done by Friday today, so that's fine.","start":1093.3151,"end":1096.14,"sentiment":"neutral","sentiment_score":0.15020187571644783},{"text":"And then next week, we will move the customer before the end of the month.","start":1096.14,"end":1098.8201,"sentiment":"neutral","sentiment_score":0.09874683097004891},{"text":"That'd be fine.","start":1098.8201,"end":1103.04,"sentiment":"neutral","sentiment_score":0.16777991503477097},{"text":"Sounds good.","start":1103.1,"end":1103.8201,"sentiment":"positive","sentiment_score":0.6184451580047607}],"sentiment":"neutral","sentiment_score":0.14061598485069615,"num_words":35,"start":1092.435,"end":1103.8201},{"sentences":[{"text":"Do that.","start":1103.8201,"end":1104.3,"sentiment":"positive","sentiment_score":0.44789326190948486},{"text":"Alright.","start":1104.3,"end":1104.62,"sentiment":"neutral","sentiment_score":0.17331217229366302},{"text":"K.","start":1104.62,"end":1104.86,"sentiment":"neutral","sentiment_score":0.03341342508792877},{"text":"So I'll wait for your email, and then I can yep.","start":1104.86,"end":1109.76,"sentiment":"neutral","sentiment_score":0.026001085611906918},{"text":"Yep.","start":1110.86,"end":1111.18,"sentiment":"neutral","sentiment_score":0.06772224605083466}],"sentiment":"neutral","sentiment_score":0.09101539431139827,"num_words":16,"start":1103.8201,"end":1111.18},{"sentences":[{"text":"Okay.","start":1111.18,"end":1111.605,"sentiment":"neutral","sentiment_score":0.08603860437870026},{"text":"Sure.","start":1111.6849,"end":1111.845,"sentiment":"neutral","sentiment_score":0.11114509403705596},{"text":"As soon as I get that, I'll I'll be working on a few things.","start":1111.845,"end":1114.825,"sentiment":"neutral","sentiment_score":0.22532462169017112},{"text":"Alright.","start":1115.125,"end":1115.625,"sentiment":"positive","sentiment_score":0.5211755633354187},{"text":"K.","start":1115.6849,"end":1115.9249,"sentiment":"neutral","sentiment_score":0.17567136883735657}],"sentiment":"neutral","sentiment_score":0.2249208519028293,"num_words":18,"start":1111.18,"end":1115.9249},{"sentences":[{"text":"Speak soon.","start":1115.9249,"end":1116.485,"sentiment":"positive","sentiment_score":0.3596244752407074},{"text":"Thank you.","start":1116.485,"end":1117.0449,"sentiment":"positive","sentiment_score":0.691395103931427},{"text":"You too.","start":1117.0449,"end":1117.445,"sentiment":"positive","sentiment_score":0.4260394871234894},{"text":"K.","start":1117.445,"end":1117.605,"sentiment":"neutral","sentiment_score":0.16225558519363403},{"text":"Bye now.","start":1117.605,"end":1118.165,"sentiment":"neutral","sentiment_score":0.2387833595275879}],"sentiment":"positive","sentiment_score":0.39932671520445084,"num_words":9,"start":1115.9249,"end":1118.165},{"sentences":[{"text":"Yeah.","start":1118.165,"end":1118.665,"sentiment":"neutral","sentiment_score":-0.12817302346229553}],"sentiment":"neutral","sentiment_score":-0.12817302346229553,"num_words":1,"start":1118.165,"end":1118.665}]}}]},{"alternatives":[{"transcript":"Hi, John. How are you? My name is Abdul. I am I'm working with ITmax solution, one of the like, we we are MSP, managed service providers. And actually, your, like, your company name just came from another managed service provider because we taken over one of the business and actually their what they call Citibitrank is with the Comstock. It's called Technitix. No. We did one of the client who working with the Technitix. Yes. So I just would like to know what we can do regard these things. Like, would you like like us to join you and taking over or, like, because they actually didn't much help me, Technitix, with these things. All even I asked them for the account number, like, things they didn't give me only they give me the DID numbers, which is is not helpful for for anything. Yes. Yes. Yes. Okay. Okay. Like, my company? Yeah. ITmax Solutions? Yes. Yes. Yes. Yes. Oh, we have a 100 of clinics. But, yeah, everyone is like, some of them TVG, we're not providing them, like, a like, a managed, like, a SIP account. Most of them, they have their own companies. Like, like, we don't do white Beijing, like, like, a white paper SIP account or something like this, mostly. But yeah. Yeah. We are mostly some, like, customer. We assign them with this company, whatever company they like. We help them with the signing and everything. Yeah. But but these, you know, these guys like, these guys, so they came through, like, you. So then I see, okay. Let me try these guys. Let me see what they offer. Is it good or not? Why no? That's why that's why I give a call because we I I so because I wanna see, like, what you guys doing, like, what are you offering. And so because I need to know the prices and everything so we can offer the customer something. But the so because and because mostly see, I got a, like, because I'm dealing with some of the companies mostly is a Bridge Connect. I would think I think it's it's a small company and Adelaide is, like, affiliated with the leaders, like, system. It belongs to the company leader system. Yeah. So so so mostly yeah. They don't do, like, a directly with the customer. But, like, I wanna see if I can we can manage these things, like, what they call, offering the customer a Citibank services and white label in under our name. Okay. That's good. That's good. Yeah. There's a lot of services we use it. Yeah. But but yeah. But this one, actually, because we are, like, a reseller for GoPass, like, one of the services. But, like, for the telephone services now, NBN services, you're not offering NBN? Not yet. Okay. So but yeah. SMS actually, SMS is very competitive now with the hot dogs, like, you know, online booking because we do mostly medical centers and health. Yeah. But, anyways, that that's actually great. But because with the Breeze, all my customer is they have no have no contract. So month to month. Yeah. They are month to month, all of them. So if we get, like, a good deal, then we can bolt over everything, like, maybe to you in the future, like, in the, like, whatever month is coming. Any customer, we offer him this one. If it's heavy, we can move him over today to you. Contract. Yeah. So where we can so where we can start with this one? How we gonna start? And we have only one week. Yeah. Because the they're the golden, like, a technetix, like, they're gonna end the deal with the client. That one is called. They're gonna end the deal in the June 5. So 2030 March 1 is the last May 31, the last day. Sorry. So we need to process, like, now you have to put onboard me with you guys. We register everything with you, and then we can we have to change the SIP account and all the DID migrated from the Technics Technitics, like a partner portal to me. Yes. You can do that. Yes. No. Just the Civic trunk. I think you're using three c h. Okay. Okay. So how long would it take to process to move, like, the stupid trunk with all the IDs from one partner to other partner in your site? Mhmm. Yeah. I Okay. Mhmm. Okay. No. Okay. You see, yes. This like, I'm it's not about recommending. This everything is set up by me. Like, even like that, I got access portal, and I create the strip, and I get the number and everything for me. I yeah. Actually, because I'm resell. Yeah. But the the bill go directly from Breeze, not me, not White Lake. Yes. But I create the SIP account and I allocate all the DID number for them. I create everything for them. Yeah. Yes. Yes. So I can create the Citibitron as my as much as I want. And also, I brought this, like, I put the account to, like, the customer details, the ABN number verified everything, clear the account, then then I do, like, the ZipRecruiter interview. Yes. Yeah. We but we're using this workbook. Yeah. Yeah. So I yeah. I know. This is what they call white label. So I have to create the invoice for the customer and send it as I'm a I'm the provider, actually. Yeah. Yeah. Exactly. Yeah. So you see, these these guys, like, because I'm dealing with the leaders. I'm dealing with the many wholesalers. But these, like, many offers like, I'm also a TVG partner. I'm a TVG retailer. I used to be before Vocus, even with the Pocus, but I don't offer, like because their process is so long take to do anything. So I stopped using them. I used to be using them for, like, last ten years, TVG with the, double I, BP. But the problem, the process is too long for me to deal with them. It's like take weeks sometimes, like, dealing with them. So yeah. Mostly, they don't focus on us, like, focusing on the big business. Yep. One second. S thirty. Yes. Mhmm. Yeah. Understand.com. Yes. Yeah. Mhmm. Mhmm. Yes. Actually, you can call me back, like, wherever you want. But, actually, between 03:30 and maybe 04:30, I have a online meeting. But but after that, I'm available. Before that, I'm available. Yeah. It's alright. Mhmm. Yeah. No. Okay. Yeah. No. No worries. Okay. We'll do that. We'll do alright. So I'm gonna send you email up to sean@chromestark.com. No worries. Thank you very much. Thanks a lot for your help. 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John. How are you? My name is Abdul. I am I'm working with ITmax solution, one of the like, we we are MSP, managed service providers. And actually, your, like, your company name just came from another managed service provider because we taken over one of the business and actually their what they call Citibitrank is with the Comstock.\n\nIt's called Technitix. No. We did one of the client who working with the Technitix. Yes. So I just would like to know what we can do regard these things.\n\nLike, would you like like us to join you and taking over or, like, because they actually didn't much help me, Technitix, with these things. All even I asked them for the account number, like, things they didn't give me only they give me the DID numbers, which is is not helpful for for anything. Yes. Yes. Yes.\n\nOkay. Okay. Like, my company? Yeah. ITmax Solutions?\n\nYes. Yes. Yes. Yes. Oh, we have a 100 of clinics.\n\nBut, yeah, everyone is like, some of them TVG, we're not providing them, like, a like, a managed, like, a SIP account. Most of them, they have their own companies. Like, like, we don't do white Beijing, like, like, a white paper SIP account or something like this, mostly. But yeah. Yeah.\n\nWe are mostly some, like, customer. We assign them with this company, whatever company they like. We help them with the signing and everything. Yeah. But but these, you know, these guys like, these guys, so they came through, like, you.\n\nSo then I see, okay. Let me try these guys. Let me see what they offer. Is it good or not? Why no?\n\nThat's why that's why I give a call because we I I so because I wanna see, like, what you guys doing, like, what are you offering. And so because I need to know the prices and everything so we can offer the customer something. But the so because and because mostly see, I got a, like, because I'm dealing with some of the companies mostly is a Bridge Connect. I would think I think it's it's a small company and Adelaide is, like, affiliated with the leaders, like, system. It belongs to the company leader system.\n\nYeah. So so so mostly yeah. They don't do, like, a directly with the customer. But, like, I wanna see if I can we can manage these things, like, what they call, offering the customer a Citibank services and white label in under our name. Okay.\n\nThat's good. That's good. Yeah. There's a lot of services we use it. Yeah.\n\nBut but yeah. But this one, actually, because we are, like, a reseller for GoPass, like, one of the services. But, like, for the telephone services now, NBN services, you're not offering NBN? Not yet. Okay.\n\nSo but yeah. SMS actually, SMS is very competitive now with the hot dogs, like, you know, online booking because we do mostly medical centers and health. Yeah. But, anyways, that that's actually great. But because with the Breeze, all my customer is they have no have no contract.\n\nSo month to month. Yeah. They are month to month, all of them. So if we get, like, a good deal, then we can bolt over everything, like, maybe to you in the future, like, in the, like, whatever month is coming. Any customer, we offer him this one.\n\nIf it's heavy, we can move him over today to you. Contract. Yeah. So where we can so where we can start with this one? How we gonna start?\n\nAnd we have only one week. Yeah. Because the they're the golden, like, a technetix, like, they're gonna end the deal with the client. That one is called. They're gonna end the deal in the June 5.\n\nSo 2030 March 1 is the last May 31, the last day. Sorry. So we need to process, like, now you have to put onboard me with you guys. We register everything with you, and then we can we have to change the SIP account and all the DID migrated from the Technics Technitics, like a partner portal to me. Yes.\n\nYou can do that. Yes. No. Just the Civic trunk. I think you're using three c h.\n\nOkay. Okay. So how long would it take to process to move, like, the stupid trunk with all the IDs from one partner to other partner in your site? Mhmm. Yeah.\n\nI Okay. Mhmm. Okay. No. Okay.\n\nYou see, yes. This like, I'm it's not about recommending. This everything is set up by me. Like, even like that, I got access portal, and I create the strip, and I get the number and everything for me. I yeah.\n\nActually, because I'm resell. Yeah. But the the bill go directly from Breeze, not me, not White Lake. Yes. But I create the SIP account and I allocate all the DID number for them.\n\nI create everything for them. Yeah. Yes. Yes. So I can create the Citibitron as my as much as I want.\n\nAnd also, I brought this, like, I put the account to, like, the customer details, the ABN number verified everything, clear the account, then then I do, like, the ZipRecruiter interview. Yes. Yeah. We but we're using this workbook. Yeah.\n\nYeah. So I yeah. I know. This is what they call white label. So I have to create the invoice for the customer and send it as I'm a I'm the provider, actually.\n\nYeah. Yeah. Exactly. Yeah. So you see, these these guys, like, because I'm dealing with the leaders.\n\nI'm dealing with the many wholesalers. But these, like, many offers like, I'm also a TVG partner. I'm a TVG retailer. I used to be before Vocus, even with the Pocus, but I don't offer, like because their process is so long take to do anything. So I stopped using them.\n\nI used to be using them for, like, last ten years, TVG with the, double I, BP. But the problem, the process is too long for me to deal with them. It's like take weeks sometimes, like, dealing with them. So yeah. Mostly, they don't focus on us, like, focusing on the big business.\n\nYep. One second. S thirty. Yes. Mhmm.\n\nYeah. Understand.com. Yes. Yeah. Mhmm.\n\nMhmm. Yes. Actually, you can call me back, like, wherever you want. But, actually, between 03:30 and maybe 04:30, I have a online meeting. But but after that, I'm available.\n\nBefore that, I'm available. Yeah. It's alright. Mhmm. Yeah.\n\nNo. Okay. Yeah. No. No worries.\n\nOkay. We'll do that. We'll do alright. So I'm gonna send you email up to sean@chromestark.com. No worries.\n\nThank you very much. Thanks a lot for your help. Great.","paragraphs":[{"sentences":[{"text":"Hi, John.","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.13895009458065033},{"text":"How are you?","start":4.3199997,"end":5.14,"sentiment":"neutral","sentiment_score":0.1618195672829946},{"text":"My name is Abdul.","start":8.08,"end":9.22,"sentiment":"neutral","sentiment_score":-0.003207104979082943},{"text":"I am I'm working with ITmax solution, one of the like, we we are MSP, managed service providers.","start":9.36,"end":16.385,"sentiment":"neutral","sentiment_score":0.017325145813326042},{"text":"And actually, your, like, your company name just came from another managed service provider because we taken over one of the business and actually their what they call Citibitrank is with the Comstock.","start":20.045,"end":37.76,"sentiment":"neutral","sentiment_score":-0.022089017780892777}],"sentiment":"neutral","sentiment_score":0.005557425149405996,"num_words":60,"start":3.84,"end":37.76},{"sentences":[{"text":"It's called Technitix.","start":43.594997,"end":44.574997,"sentiment":"neutral","sentiment_score":-0.038279677430788674},{"text":"No.","start":50.315,"end":50.815,"sentiment":"neutral","sentiment_score":-0.14292219281196594},{"text":"We did one of the client who working with the Technitix.","start":50.954998,"end":53.774998,"sentiment":"neutral","sentiment_score":-0.108544606376778},{"text":"Yes.","start":57.25,"end":57.75,"sentiment":"neutral","sentiment_score":0.02023535594344139},{"text":"So I just would like to know what we can do regard these things.","start":61.33,"end":66.61,"sentiment":"neutral","sentiment_score":-0.018648889980145862}],"sentiment":"neutral","sentiment_score":-0.056420033300916356,"num_words":30,"start":43.594997,"end":66.61},{"sentences":[{"text":"Like, would you like like us to join you and taking over or, like, because they actually didn't much help me, Technitix, with these 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anything.","start":79.244995,"end":88.85,"sentiment":"negative","sentiment_score":-0.4413755923509598},{"text":"Yes.","start":94.19,"end":94.67,"sentiment":"neutral","sentiment_score":0.05217890441417694},{"text":"Yes.","start":94.67,"end":94.990005,"sentiment":"neutral","sentiment_score":0.06894839555025101},{"text":"Yes.","start":94.990005,"end":95.490005,"sentiment":"neutral","sentiment_score":0.0984582006931305}],"sentiment":"neutral","sentiment_score":-0.3114865293148263,"num_words":58,"start":66.61,"end":95.490005},{"sentences":[{"text":"Okay.","start":106.545,"end":107.045,"sentiment":"neutral","sentiment_score":0.06595345586538315},{"text":"Okay.","start":107.265,"end":107.765,"sentiment":"neutral","sentiment_score":0.039687249809503555},{"text":"Like, my company?","start":112.86,"end":114.0,"sentiment":"neutral","sentiment_score":0.004670172619322936},{"text":"Yeah.","start":114.7,"end":115.1,"sentiment":"neutral","sentiment_score":0.012684017419815063},{"text":"ITmax Solutions?","start":115.1,"end":116.24,"sentiment":"neutral","sentiment_score":0.020143870264291763}],"sentiment":"neutral","sentiment_score":0.021577872685156763,"num_words":8,"start":106.545,"end":116.24},{"sentences":[{"text":"Yes.","start":120.86,"end":121.36,"sentiment":"neutral","sentiment_score":0.01911948248744011},{"text":"Yes.","start":125.865005,"end":126.365005,"sentiment":"neutral","sentiment_score":0.02776818722486496},{"text":"Yes.","start":129.705,"end":129.785,"sentiment":"neutral","sentiment_score":0.023869764059782028},{"text":"Yes.","start":129.785,"end":130.285,"sentiment":"neutral","sentiment_score":0.027054131031036377},{"text":"Oh, we have a 100 of clinics.","start":139.72,"end":141.65999,"sentiment":"neutral","sentiment_score":-0.009057888582382085}],"sentiment":"neutral","sentiment_score":0.003127849520586262,"num_words":11,"start":120.86,"end":141.65999},{"sentences":[{"text":"But, yeah, everyone is like, some of them TVG, we're not providing them, like, a like, a managed, like, a SIP account.","start":142.12,"end":150.745,"sentiment":"neutral","sentiment_score":-0.1467530129646713},{"text":"Most of them, they have their own companies.","start":150.745,"end":152.92499,"sentiment":"neutral","sentiment_score":-0.12986624706536531},{"text":"Like, like, we don't do white Beijing, like, like, a white paper SIP account or something like this, mostly.","start":154.025,"end":161.405,"sentiment":"neutral","sentiment_score":-0.09381715522000664},{"text":"But yeah.","start":161.545,"end":163.48,"sentiment":"neutral","sentiment_score":-0.05465740151703358},{"text":"Yeah.","start":164.18001,"end":164.58,"sentiment":"neutral","sentiment_score":0.021601825952529907}],"sentiment":"neutral","sentiment_score":-0.11803336900014144,"num_words":52,"start":142.12,"end":164.58},{"sentences":[{"text":"We are mostly some, like, customer.","start":164.58,"end":166.92,"sentiment":"neutral","sentiment_score":0.04282559299220642},{"text":"We assign them with this company, whatever company they like.","start":167.7,"end":171.86,"sentiment":"neutral","sentiment_score":0.06623130366206169},{"text":"We help them with the signing and everything.","start":171.86,"end":174.2,"sentiment":"neutral","sentiment_score":0.03461303352378309},{"text":"Yeah.","start":175.385,"end":175.705,"sentiment":"neutral","sentiment_score":0.038643524050712585},{"text":"But but these, you know, these guys like, these guys, so they came through, like, you.","start":175.705,"end":180.745,"sentiment":"neutral","sentiment_score":-0.013164296862669289}],"sentiment":"neutral","sentiment_score":0.024980137488100587,"num_words":41,"start":164.58,"end":180.745},{"sentences":[{"text":"So then I see, okay.","start":180.745,"end":182.345,"sentiment":"neutral","sentiment_score":0.05159043967723846},{"text":"Let me try these guys.","start":182.345,"end":184.105,"sentiment":"neutral","sentiment_score":0.0906786561012268},{"text":"Let me see what they offer.","start":184.105,"end":185.625,"sentiment":"neutral","sentiment_score":0.10202184567848842},{"text":"Is it good or not?","start":185.625,"end":186.925,"sentiment":"neutral","sentiment_score":0.06461193338036537},{"text":"Why no?","start":240.365,"end":241.185,"sentiment":"neutral","sentiment_score":-0.051357293501496315}],"sentiment":"neutral","sentiment_score":0.06712267968965613,"num_words":23,"start":180.745,"end":241.185},{"sentences":[{"text":"That's why that's why I give a call because we I I so because I wanna see, like, what you guys doing, like, what are you offering.","start":242.26999,"end":251.40999,"sentiment":"neutral","sentiment_score":0.10939541472880929},{"text":"And so because I need to know the prices and everything so we can offer the customer something.","start":251.62999,"end":257.525,"sentiment":"neutral","sentiment_score":0.1339183064798514},{"text":"But the so because and because mostly see, I got a, like, because I'm dealing with some of the companies mostly is a Bridge Connect.","start":258.225,"end":267.285,"sentiment":"neutral","sentiment_score":0.07902514547109604},{"text":"I would think I think it's it's a small company and Adelaide is, like, affiliated with the leaders, like, system.","start":269.025,"end":275.91,"sentiment":"neutral","sentiment_score":0.07186981402337551},{"text":"It belongs to the company leader system.","start":275.97,"end":278.15002,"sentiment":"neutral","sentiment_score":0.03833579059158053}],"sentiment":"neutral","sentiment_score":0.0932534140793933,"num_words":97,"start":242.26999,"end":278.15002},{"sentences":[{"text":"Yeah.","start":280.21002,"end":280.69,"sentiment":"neutral","sentiment_score":0.012761373072862623},{"text":"So so so mostly yeah.","start":280.69,"end":284.92502,"sentiment":"neutral","sentiment_score":-0.032649462670087816},{"text":"They don't do, like, a directly with the customer.","start":284.92502,"end":287.42502,"sentiment":"neutral","sentiment_score":-0.06727712063325776},{"text":"But, like, I wanna see if I can we can manage these things, like, what they call, offering the customer a Citibank services and white label in under our name.","start":288.445,"end":300.31,"sentiment":"neutral","sentiment_score":0.13419713924328486},{"text":"Okay.","start":373.57,"end":374.07,"sentiment":"neutral","sentiment_score":0.19569739699363708}],"sentiment":"neutral","sentiment_score":0.07533981626772362,"num_words":46,"start":280.21002,"end":374.07},{"sentences":[{"text":"That's good.","start":416.095,"end":416.815,"sentiment":"positive","sentiment_score":0.6311438977718353},{"text":"That's good.","start":416.815,"end":417.535,"sentiment":"positive","sentiment_score":0.42413607239723206},{"text":"Yeah.","start":417.535,"end":417.85498,"sentiment":"neutral","sentiment_score":0.17638729512691498},{"text":"There's a lot of services we use it.","start":417.85498,"end":420.115,"sentiment":"neutral","sentiment_score":0.13248082529753447},{"text":"Yeah.","start":420.44998,"end":420.94998,"sentiment":"neutral","sentiment_score":0.03387957066297531}],"sentiment":"neutral","sentiment_score":0.2414766720363072,"num_words":14,"start":416.095,"end":420.94998},{"sentences":[{"text":"But but yeah.","start":421.41,"end":422.85,"sentiment":"neutral","sentiment_score":0.013926849079628786},{"text":"But this one, actually, because we are, like, a reseller for GoPass, like, one of the services.","start":422.85,"end":430.06998,"sentiment":"neutral","sentiment_score":0.015955737353686023},{"text":"But, like, for the telephone services now, NBN services, you're not offering NBN?","start":430.69,"end":435.91,"sentiment":"neutral","sentiment_score":-0.013843793027962629},{"text":"Not yet.","start":436.925,"end":437.585,"sentiment":"neutral","sentiment_score":-0.04708578810095787},{"text":"Okay.","start":438.365,"end":438.865,"sentiment":"neutral","sentiment_score":-0.038425102829933167}],"sentiment":"neutral","sentiment_score":0.000012835940449602074,"num_words":36,"start":421.41,"end":438.865},{"sentences":[{"text":"So but yeah.","start":439.965,"end":446.365,"sentiment":"neutral","sentiment_score":0.0144694863508145},{"text":"SMS actually, SMS is very competitive now with the hot dogs, like, you know, online booking because we do mostly medical centers and health.","start":446.365,"end":456.05002,"sentiment":"neutral","sentiment_score":0.11880667398994167},{"text":"Yeah.","start":458.11002,"end":458.43002,"sentiment":"neutral","sentiment_score":0.0480797216296196},{"text":"But, anyways, that that's actually great.","start":458.43002,"end":461.07,"sentiment":"neutral","sentiment_score":0.16151567175984383},{"text":"But because with the Breeze, all my customer is they have no have no contract.","start":461.07,"end":468.905,"sentiment":"neutral","sentiment_score":-0.004015231008330981}],"sentiment":"neutral","sentiment_score":0.07860640656887269,"num_words":49,"start":439.965,"end":468.905},{"sentences":[{"text":"So month to month.","start":469.92502,"end":471.145,"sentiment":"neutral","sentiment_score":-0.03491276316344738},{"text":"Yeah.","start":472.325,"end":472.565,"sentiment":"neutral","sentiment_score":0.011401076801121237},{"text":"They are month to month, all of them.","start":472.565,"end":474.245,"sentiment":"neutral","sentiment_score":0.029194997157901525},{"text":"So if we get, like, a good deal, then we can bolt over everything, like, maybe to you in the future, like, in the, like, whatever month is coming.","start":474.245,"end":483.72998,"sentiment":"neutral","sentiment_score":0.125569059160249},{"text":"Any customer, we offer him this one.","start":483.72998,"end":485.65,"sentiment":"neutral","sentiment_score":0.09089416638016701}],"sentiment":"neutral","sentiment_score":0.08945044656569252,"num_words":49,"start":469.92502,"end":485.65},{"sentences":[{"text":"If it's heavy, we can move him over today to you.","start":485.65,"end":489.34998,"sentiment":"neutral","sentiment_score":0.08798066933046687},{"text":"Contract.","start":494.845,"end":495.345,"sentiment":"neutral","sentiment_score":0.010220374912023544},{"text":"Yeah.","start":499.965,"end":500.465,"sentiment":"neutral","sentiment_score":0.08357122540473938},{"text":"So where we can so where we can start with this one?","start":500.525,"end":504.145,"sentiment":"neutral","sentiment_score":0.07807703812917073},{"text":"How we gonna start?","start":504.50998,"end":505.72998,"sentiment":"neutral","sentiment_score":0.04839838109910488}],"sentiment":"neutral","sentiment_score":0.07558954982408161,"num_words":29,"start":485.65,"end":505.72998},{"sentences":[{"text":"And we have only one week.","start":505.78998,"end":507.41,"sentiment":"neutral","sentiment_score":0.01820619994153579},{"text":"Yeah.","start":510.75,"end":511.15,"sentiment":"neutral","sentiment_score":0.0185786634683609},{"text":"Because the they're the golden, like, a technetix, like, they're gonna end the deal with the client.","start":511.15,"end":517.97,"sentiment":"neutral","sentiment_score":0.05899742919513408},{"text":"That one is called.","start":518.565,"end":519.54504,"sentiment":"neutral","sentiment_score":0.05071832239627838},{"text":"They're gonna end the deal in the June 5.","start":520.72504,"end":523.465,"sentiment":"neutral","sentiment_score":-0.0014292463246319029}],"sentiment":"neutral","sentiment_score":0.035696817083737335,"num_words":37,"start":505.78998,"end":523.465},{"sentences":[{"text":"So 2030 March 1 is the last May 31, the last day.","start":523.765,"end":527.525,"sentiment":"neutral","sentiment_score":-0.028809504738698404},{"text":"Sorry.","start":527.525,"end":528.025,"sentiment":"neutral","sentiment_score":-0.12138572335243224},{"text":"So we need to process, like, now you have to put onboard me with you guys.","start":528.325,"end":534.58997,"sentiment":"neutral","sentiment_score":-0.0573083539493382},{"text":"We register everything with you, and then we can we have to change the SIP account and all the DID migrated from the Technics Technitics, like a partner portal to me.","start":534.73,"end":548.60504,"sentiment":"neutral","sentiment_score":0.027925368098001325},{"text":"Yes.","start":548.825,"end":549.305,"sentiment":"neutral","sentiment_score":0.12119150906801224}],"sentiment":"neutral","sentiment_score":-0.006510746283609359,"num_words":61,"start":523.765,"end":549.305},{"sentences":[{"text":"You can do that.","start":549.305,"end":550.36505,"sentiment":"neutral","sentiment_score":0.16165757924318314},{"text":"Yes.","start":564.6,"end":565.1,"sentiment":"neutral","sentiment_score":0.14222407341003418},{"text":"No.","start":593.99,"end":594.23,"sentiment":"neutral","sentiment_score":-0.03999907523393631},{"text":"Just the Civic trunk.","start":594.23,"end":595.19,"sentiment":"neutral","sentiment_score":-0.010631779674440622},{"text":"I think you're using three c h.","start":595.19,"end":596.97003,"sentiment":"neutral","sentiment_score":0.038066018904958455}],"sentiment":"neutral","sentiment_score":0.05722296051681042,"num_words":17,"start":549.305,"end":596.97003},{"sentences":[{"text":"Okay.","start":645.49,"end":645.99,"sentiment":"neutral","sentiment_score":0.0606919527053833},{"text":"Okay.","start":646.05,"end":646.55,"sentiment":"neutral","sentiment_score":0.04522382467985153},{"text":"So how long would it take to process to move, like, the stupid trunk with all the IDs from one partner to other partner in your site?","start":647.00494,"end":655.58496,"sentiment":"neutral","sentiment_score":0.005199812283670461},{"text":"Mhmm.","start":679.385,"end":679.885,"sentiment":"neutral","sentiment_score":-0.04144390672445297},{"text":"Yeah.","start":685.065,"end":685.305,"sentiment":"neutral","sentiment_score":-0.04710279405117035}],"sentiment":"neutral","sentiment_score":0.005089161557055289,"num_words":31,"start":645.49,"end":685.305},{"sentences":[{"text":"I Okay.","start":685.305,"end":692.45996,"sentiment":"neutral","sentiment_score":0.01847901567816735},{"text":"Mhmm.","start":724.54,"end":725.04,"sentiment":"neutral","sentiment_score":0.008937275037169456},{"text":"Okay.","start":760.865,"end":761.365,"sentiment":"neutral","sentiment_score":-0.14527112245559692},{"text":"No.","start":777.74,"end":778.22,"sentiment":"negative","sentiment_score":-0.3787463903427124},{"text":"Okay.","start":778.22,"end":778.72,"sentiment":"neutral","sentiment_score":-0.23700544238090515}],"sentiment":"neutral","sentiment_score":-0.11918794146428506,"num_words":6,"start":685.305,"end":778.72},{"sentences":[{"text":"You see, yes.","start":795.55005,"end":796.35004,"sentiment":"neutral","sentiment_score":-0.01438704381386439},{"text":"This like, I'm it's not about recommending.","start":796.35004,"end":798.77,"sentiment":"neutral","sentiment_score":-0.14495172458035605},{"text":"This everything is set up by me.","start":798.83,"end":801.01,"sentiment":"neutral","sentiment_score":0.018751504165785655},{"text":"Like, even like that, I got access portal, and I create the strip, and I get the number and everything for me.","start":801.31,"end":807.65,"sentiment":"neutral","sentiment_score":0.028790699487382717},{"text":"I yeah.","start":813.765,"end":814.48505,"sentiment":"neutral","sentiment_score":0.015768207609653473}],"sentiment":"neutral","sentiment_score":-0.006381240741508763,"num_words":41,"start":795.55005,"end":814.48505},{"sentences":[{"text":"Actually, because I'm resell.","start":814.48505,"end":816.025,"sentiment":"neutral","sentiment_score":-0.003517537552397698},{"text":"Yeah.","start":816.48505,"end":816.965,"sentiment":"neutral","sentiment_score":0.0432712659239769},{"text":"But the the bill go directly from Breeze, not me, not White Lake.","start":816.965,"end":821.22504,"sentiment":"neutral","sentiment_score":0.02382798707829072},{"text":"Yes.","start":822.52,"end":822.83997,"sentiment":"neutral","sentiment_score":0.10245920717716216},{"text":"But I create the SIP account and I allocate all the DID number for them.","start":822.83997,"end":827.56,"sentiment":"neutral","sentiment_score":0.12283375710248948}],"sentiment":"neutral","sentiment_score":0.067174426807255,"num_words":34,"start":814.48505,"end":827.56},{"sentences":[{"text":"I create everything for them.","start":827.56,"end":829.42,"sentiment":"neutral","sentiment_score":0.16369932293891906},{"text":"Yeah.","start":829.72,"end":830.22,"sentiment":"neutral","sentiment_score":0.18338508903980255},{"text":"Yes.","start":833.88,"end":834.135,"sentiment":"neutral","sentiment_score":0.12334315478801729},{"text":"Yes.","start":834.775,"end":835.175,"sentiment":"neutral","sentiment_score":0.14753426611423492},{"text":"So I can create the Citibitron as my as much 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actually.","start":889.99,"end":896.315,"sentiment":"neutral","sentiment_score":0.11655045142397284}],"sentiment":"neutral","sentiment_score":0.07418693834915757,"num_words":33,"start":886.63,"end":896.315},{"sentences":[{"text":"Yeah.","start":898.295,"end":898.795,"sentiment":"neutral","sentiment_score":0.09539619088172913},{"text":"Yeah.","start":899.495,"end":899.815,"sentiment":"neutral","sentiment_score":0.09541379660367966},{"text":"Exactly.","start":899.815,"end":900.315,"sentiment":"neutral","sentiment_score":0.1549127697944641},{"text":"Yeah.","start":918.35504,"end":918.85504,"sentiment":"neutral","sentiment_score":0.03942415863275528},{"text":"So you see, these these guys, like, because I'm dealing with the leaders.","start":918.995,"end":922.515,"sentiment":"neutral","sentiment_score":0.01151919441942412}],"sentiment":"neutral","sentiment_score":0.03146449666853775,"num_words":17,"start":898.295,"end":922.515},{"sentences":[{"text":"I'm dealing with the many 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second.","start":971.41,"end":972.31,"sentiment":"neutral","sentiment_score":0.008310507982969284},{"text":"S thirty.","start":974.69,"end":977.99,"sentiment":"neutral","sentiment_score":0.008824063930660486},{"text":"Yes.","start":983.91504,"end":984.41504,"sentiment":"neutral","sentiment_score":0.023296020925045013},{"text":"Mhmm.","start":989.195,"end":989.695,"sentiment":"neutral","sentiment_score":0.017308544367551804}],"sentiment":"neutral","sentiment_score":0.013605873100459576,"num_words":7,"start":971.08997,"end":989.695},{"sentences":[{"text":"Yeah.","start":994.37,"end":994.85004,"sentiment":"neutral","sentiment_score":0.05630157142877579},{"text":"Understand.com.","start":994.85004,"end":995.89,"sentiment":"neutral","sentiment_score":0.04598415642976761},{"text":"Yes.","start":995.89,"end":996.39,"sentiment":"neutral","sentiment_score":0.1029469221830368},{"text":"Yeah.","start":1004.37,"end":1004.87,"sentiment":"neutral","sentiment_score":0.02792373299598694},{"text":"Mhmm.","start":1011.205,"end":1011.60504,"sentiment":"neutral","sentiment_score":0.013775844126939774}],"sentiment":"neutral","sentiment_score":0.04938644543290138,"num_words":5,"start":994.37,"end":1011.60504},{"sentences":[{"text":"Mhmm.","start":1011.60504,"end":1012.10504,"sentiment":"neutral","sentiment_score":0.011452658101916311},{"text":"Yes.","start":1015.84503,"end":1016.34503,"sentiment":"neutral","sentiment_score":0.0761387050151825},{"text":"Actually, you can call me back, like, wherever you want.","start":1035.665,"end":1038.785,"sentiment":"neutral","sentiment_score":0.0685431744903326},{"text":"But, actually, between 03:30 and maybe 04:30, I have a online meeting.","start":1038.785,"end":1044.645,"sentiment":"neutral","sentiment_score":0.02835683524608612},{"text":"But but after that, I'm available.","start":1045.5851,"end":1048.2899,"sentiment":"neutral","sentiment_score":0.04185767968495687}],"sentiment":"neutral","sentiment_score":0.04548170696943998,"num_words":30,"start":1011.60504,"end":1048.2899},{"sentences":[{"text":"Before that, I'm available.","start":1048.51,"end":1050.0499,"sentiment":"neutral","sentiment_score":0.03813914209604263},{"text":"Yeah.","start":1050.83,"end":1051.3099,"sentiment":"neutral","sentiment_score":0.09760904312133788},{"text":"It's alright.","start":1051.3099,"end":1052.0499,"sentiment":"neutral","sentiment_score":0.19225139915943146},{"text":"Mhmm.","start":1060.385,"end":1060.885,"sentiment":"neutral","sentiment_score":0.06700058281421661},{"text":"Yeah.","start":1077.2,"end":1077.7,"sentiment":"neutral","sentiment_score":0.06652269512414932}],"sentiment":"neutral","sentiment_score":0.08535463197363748,"num_words":9,"start":1048.51,"end":1077.7},{"sentences":[{"text":"No.","start":1091.435,"end":1091.675,"sentiment":"neutral","sentiment_score":-0.026767943054437637},{"text":"Okay.","start":1091.675,"end":1092.175,"sentiment":"neutral","sentiment_score":0.01050950214266777},{"text":"Yeah.","start":1094.075,"end":1094.575,"sentiment":"neutral","sentiment_score":0.10837503522634506},{"text":"No.","start":1100.12,"end":1100.62,"sentiment":"neutral","sentiment_score":0.07218004763126373},{"text":"No worries.","start":1101.0,"end":1101.64,"sentiment":"neutral","sentiment_score":0.13829854130744934}],"sentiment":"neutral","sentiment_score":0.0734822874267896,"num_words":6,"start":1091.435,"end":1101.64},{"sentences":[{"text":"Okay.","start":1101.64,"end":1102.04,"sentiment":"neutral","sentiment_score":0.25924718379974365},{"text":"We'll do that.","start":1102.04,"end":1102.9401,"sentiment":"positive","sentiment_score":0.3840444087982178},{"text":"We'll do alright.","start":1103.0801,"end":1104.86,"sentiment":"positive","sentiment_score":0.40459656218687695},{"text":"So I'm gonna send you email up to sean@chromestark.com.","start":1105.16,"end":1110.54,"sentiment":"neutral","sentiment_score":0.03340207842282123},{"text":"No worries.","start":1112.635,"end":1113.375,"sentiment":"neutral","sentiment_score":0.07407794147729874}],"sentiment":"neutral","sentiment_score":0.17077470475083423,"num_words":18,"start":1101.64,"end":1113.375},{"sentences":[{"text":"Thank you very much.","start":1113.8351,"end":1114.795,"sentiment":"positive","sentiment_score":0.5279734134674072},{"text":"Thanks a lot for your help.","start":1114.795,"end":1116.155,"sentiment":"positive","sentiment_score":0.673147569100062},{"text":"Great.","start":1116.155,"end":1116.655,"sentiment":"positive","sentiment_score":0.48237329721450806}],"sentiment":"positive","sentiment_score":0.6030138514258645,"num_words":11,"start":1113.8351,"end":1116.655}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Sean speaking.\n\nChannel 1: Hi, John. How are you?\n\nChannel 0: Sorry. Who's this?\n\nChannel 1: My name is Abdul. I am I'm working with ITmax solution, one of the like, we we are MSP, managed service providers.\n\nChannel 0: Perfect. Yes. Mhmm.\n\nChannel 1: And actually, your, like, your company name just came from another managed service provider because we taken over one of the business and actually their\n\nChannel 0: Okay.\n\nChannel 1: what they call Citibitrank is with the Comstock.\n\nChannel 0: Well, sorry. Who what was the name of their company?\n\nChannel 1: It's called Technitix.\n\nChannel 0: Oh, Technetics. You you've taken over Technetics?\n\nChannel 1: No. We did one of the client who working with the Technitix.\n\nChannel 0: Oh, you've taken over one of their clients. Yeah. Okay.\n\nChannel 1: Yes.\n\nChannel 0: Gotcha. Okay. Yep. Okay. That's fine.\n\nNot a problem. Okay.\n\nChannel 1: So I just would like to know what we can do regard these things. Like, would you like like us to join you and taking over or, like, because they actually didn't much help me, Technitix, with these things. All\n\nChannel 0: Oh,\n\nChannel 1: even\n\nChannel 0: okay.\n\nChannel 1: I asked them for the account number, like, things they didn't give me only they give me the DID numbers, which is is not helpful for for anything.\n\nChannel 0: Yep. Okay. Alright. So Abdul, was your name correct, sir?\n\nChannel 1: Yes. Yes. Yes.\n\nChannel 0: Look, I'm more than happy to onboard new partners. It's entirely up to to you how you wanna do it. We we can provide you services. Not a problem.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Do you have a name of the company that you have? It was\n\nChannel 1: Like, my\n\nChannel 0: IT\n\nChannel 1: company?\n\nChannel 0: Mac.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Your\n\nChannel 1: ITmax\n\nChannel 0: company.\n\nChannel 1: Solutions?\n\nChannel 0: I just wanna look it up. IT Mac Solutions.\n\nChannel 1: Yes.\n\nChannel 0: I wonder if we've spoken before. I think this is the first time we're speaking.\n\nChannel 1: Yes.\n\nChannel 0: IT Mac Solutions. You're in Thomastown. Right?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Okay. Sure. Do you have other partners? I'm sorry. Not all partners.\n\nWhat was that? Do do you have other clients that you service in terms of voice and telephony?\n\nChannel 1: Oh, we have a 100 of clinics. But, yeah, everyone is like, some of them TVG, we're not providing them, like, a like, a managed, like, a SIP account. Most of them, they have their own companies. Like, like, we don't do white Beijing, like, like, a white paper SIP account or something like this, mostly.\n\nChannel 0: So you don't do\n\nChannel 1: But\n\nChannel 0: it quite often.\n\nChannel 1: yeah.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. We are mostly some, like, customer. We assign them with this company, whatever company they like. We help\n\nChannel 0: Yeah.\n\nChannel 1: them with the\n\nChannel 0: Okay.\n\nChannel 1: signing and everything.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Because\n\nChannel 1: But\n\nChannel 0: I'm just trying\n\nChannel 1: but\n\nChannel 0: to\n\nChannel 1: these,\n\nChannel 0: understand\n\nChannel 1: you know,\n\nChannel 0: that.\n\nChannel 1: these guys like,\n\nChannel 0: Mhmm.\n\nChannel 1: these guys, so they came through, like, you. So then I see, okay. Let me try these guys. Let me see what they offer. Is it good or not?\n\nChannel 0: Cool. Okay. Well yeah. Because the reason why I asked is that I we we're a wholesaler, so we work with managed service providers, IT companies, system integrators, telcos, and stuff like that. So I'm just trying to understand your situation whether you actually resell any voice services or platforms as well out there.\n\nAnd if you do, then that's good because that's something I can definitely help with. But I think my understanding, you're kind of more if there's voice service and that you've passed that along or you recommend other people or other partners out there to provide such services. Is this something you wanna do? Do you wanna onboard and do voice services more? Because we've got we've got a whole suite of different services that we can offer that might help you grow your business.\n\nChannel 1: Why no?\n\nChannel 0: Yeah.\n\nChannel 1: That's\n\nChannel 0: Okay.\n\nChannel 1: why that's\n\nChannel 0: Bye\n\nChannel 1: why\n\nChannel 0: bye.\n\nChannel 1: I give\n\nChannel 0: Okay.\n\nChannel 1: a call\n\nChannel 0: Let's\n\nChannel 1: because\n\nChannel 0: let's have this\n\nChannel 1: we\n\nChannel 0: conversation.\n\nChannel 1: I I\n\nChannel 0: Yeah.\n\nChannel 1: so because I wanna see, like, what you guys doing, like, what are you offering. And so because I need to know the prices and everything so we can offer the customer something. But\n\nChannel 0: Yeah.\n\nChannel 1: the\n\nChannel 0: Absolutely.\n\nChannel 1: so because and because mostly see, I got a, like, because I'm dealing with some of the companies mostly is a Bridge Connect.\n\nChannel 0: Brace connect.\n\nChannel 1: I would think\n\nChannel 0: I yeah. Okay.\n\nChannel 1: I think it's it's a small company and Adelaide is, like, affiliated with the leaders, like, system. It belongs to the\n\nChannel 0: Yeah.\n\nChannel 1: company\n\nChannel 0: Yeah.\n\nChannel 1: leader system.\n\nChannel 0: Yeah. We we know who they are. Yeah. Okay. Yeah.\n\nChannel 1: Yeah. So\n\nChannel 0: It's a very\n\nChannel 1: so\n\nChannel 0: small one. Yeah.\n\nChannel 1: so mostly yeah. They don't do, like, a directly with the customer. But, like, I wanna see if I can we can manage these things, like, what they call, offering the customer a Citibank services\n\nChannel 0: Yeah.\n\nChannel 1: and white\n\nChannel 0: Yeah.\n\nChannel 1: label\n\nChannel 0: Okay.\n\nChannel 1: in under our name.\n\nChannel 0: Okay. Perfect. Yeah. Well, that's what we do. We offer white labeled solutions for partners out there.\n\nWe do everything from okay. Actually, let me just pull something up that I just worked on that I can show you that I can read out to you. One second. Okay. Where are we?\n\nHere we go. So we do a lot of stuff. We do anything from SIP trunking, all termination, cloud phone system. We've got Microsoft Teams direct calling. We've got number management services withinbound, 1300, 1800, and toll free numbers, mobile service numbers as well.\n\nWe do SMS platform, two way SMS. We even have a new thing where we do AI voice so you can power your business to more do more than just simply answer phone calls. Like, for instance, you can have a an AI reception agent. You can have AI for booking and inquiring, handling inquiries. You can have AI to answer frequently asked questions and knowledge base through voice responses.\n\nYou can do AI for after hours call coverage. You can even do AI for ordering a pizza sort of service, online\n\nChannel 1: Okay.\n\nChannel 0: service selection and pricing explanation. And then that can be as a standalone or integrated with our cloud phone system. And we can obviously do other bespoke integrations. So we can connect to CRMs, ERPs. We can do custom SMS integration, custom voice integration.\n\nWe've got APIs, webhooks, workflow automation, anything that you want to use and have a use case with voice or SMS is what we do. So it's a very comprehensive package that we offer. We also do fax to email, email to fax if you got medical customers. And we work channel only, so there's there's a lot of things to talk about.\n\nChannel 1: That's good.\n\nChannel 0: Yeah.\n\nChannel 1: That's good. Yeah. There's a lot of services we use it. Yeah. But but yeah.\n\nBut\n\nChannel 0: Mhmm.\n\nChannel 1: this one, actually, because we are, like, a reseller for GoPass, like, one of the services. But, like, for the telephone services now, NBN services, you're not offering NBN?\n\nChannel 0: No.\n\nChannel 1: Not\n\nChannel 0: We\n\nChannel 1: yet.\n\nChannel 0: don't do data. That's the only thing\n\nChannel 1: Okay.\n\nChannel 0: we don't do here. We we spoke\n\nChannel 1: So\n\nChannel 0: about this many years ago, and we just chose to specialize in voice and SMS only. So\n\nChannel 1: but\n\nChannel 0: yeah.\n\nChannel 1: yeah. SMS actually, SMS is very competitive now with the hot dogs, like, you know, online booking because we do mostly medical centers and health.\n\nChannel 0: Yep. Okay.\n\nChannel 1: Yeah. But, anyways, that that's actually great. But because with the Breeze, all my customer is they have no have no contract. So\n\nChannel 0: Your\n\nChannel 1: month\n\nChannel 0: customers\n\nChannel 1: to month.\n\nChannel 0: don't have contracts. Okay.\n\nChannel 1: Yeah. They are month to month, all of them.\n\nChannel 0: Yep.\n\nChannel 1: So\n\nChannel 0: So\n\nChannel 1: if\n\nChannel 0: that's\n\nChannel 1: we\n\nChannel 0: fine.\n\nChannel 1: get,\n\nChannel 0: We\n\nChannel 1: like, a good deal,\n\nChannel 0: yep.\n\nChannel 1: then we can bolt over everything, like, maybe to you in the future, like, in the, like, whatever month is coming. Any customer,\n\nChannel 0: Yeah. Sure.\n\nChannel 1: we offer him this one. If it's heavy, we can move\n\nChannel 0: Yep.\n\nChannel 1: him over today\n\nChannel 0: Yeah.\n\nChannel 1: to you.\n\nChannel 0: So not a problem. So we offer month to month agreements. We don't have we don't have we\n\nChannel 1: Contract.\n\nChannel 0: don't have long term contracts as well. So that's a good thing. Yeah.\n\nChannel 1: Yeah. So where we can so where we can start with this one? How we gonna start? And we have only one week.\n\nChannel 0: We have well, sorry. One week.\n\nChannel 1: Yeah. Because the they're the golden, like, a technetix, like, they're gonna end the deal with the client. That one\n\nChannel 0: Right.\n\nChannel 1: is called.\n\nChannel 0: Okay.\n\nChannel 1: They're gonna end\n\nChannel 0: Yep.\n\nChannel 1: the deal in the June 5. So 2030\n\nChannel 0: Okay.\n\nChannel 1: March 1 is the last May 31, the last day. Sorry. So we need to process, like, now you have to put onboard me with you guys. We register everything with you, and then we can we have to change the SIP account and all the DID migrated from the Technics Technitics, like a partner portal to me. Yes.\n\nYou can\n\nChannel 0: Yeah.\n\nChannel 1: do\n\nChannel 0: Okay.\n\nChannel 1: that.\n\nChannel 0: Alright. So technically, this is what needs to happen. If you decide to keep that end customer on our same platforms and stuff, we just have to we just have to go out process to onboard you.\n\nChannel 1: Yes.\n\nChannel 0: But we need to have a conversation where I will have to eventually talk to you about commercials. I've got to send you an NDA first so you can sign that, agree to that. Then we talk about pricing and everything else. Then once that's all done, I need to onboard you so that you can create an account online and the service online. But once once the service is created, are are they on a cloud phone system with us or just a SIP trunk?\n\nChannel 1: No. Just the Civic trunk. I think you're using\n\nChannel 0: Okay.\n\nChannel 1: three\n\nChannel 0: That's\n\nChannel 1: c h.\n\nChannel 0: okay. So that's super easy. So you've got a couple of options. You can either migrate them out to our cloud phone system, or you can still provide a three CX solution for them and use a new SIP trunk from us to provide to them, and we'll just move the numbers across. That that would be the easiest transition.\n\nSo nothing changes on their end. But again, we'd need to go through an NDA and then get the MSA done with you, get the service schedules done with you, and get the commercials and the pricing done correctly with you so that we agree to have a baseline of pricing so we can move forward. And, yeah, that all can happen in pretty much twenty four hours, you know, as quick as possible. And then we can start to move stuff across before the end of the month. Yeah.\n\nChannel 1: Okay. Okay.\n\nChannel 0: And then from the customer's\n\nChannel 1: So how long\n\nChannel 0: perspective\n\nChannel 1: would it take to process to move, like, the stupid trunk with all the IDs from one partner to other partner in your site?\n\nChannel 0: technically, from my side, it can happen instantly. My business partner, Daniel, is in The USA. He designs all our tech and everything else, so we've got a team that he'll help support. But moving, like, basically, when you have your hub access to create all the services from us, it can take literally ten seconds to create a SIP trunk. I just\n\nChannel 1: Mhmm.\n\nChannel 0: need to know who who the account is, the end account is, and what their name is and what numbers they have. And then\n\nChannel 1: Yeah.\n\nChannel 0: those\n\nChannel 1: I\n\nChannel 0: numbers need to be disengaged from that account and moved across to your\n\nChannel 1: Okay.\n\nChannel 0: account. That can happen in a couple of minutes easily once we look it up and move things across. So you you could have that service up and running, what, as soon as possible, really. But the thing that's gonna take the most time is going through the commercials with you, giving you the paperwork to sign off, preparing all the service schedules and everything else. Usually, that could take me if I start working on it now and everything, it could take me up to half an hour, maybe an hour.\n\nAnd then\n\nChannel 1: Mhmm.\n\nChannel 0: we've got to discuss the commercials and, you know, depends how quick you are and how flexible you are. That could take half an hour as well. And then I've got to prepare everything, send an email on that. So we could get everything all done today before lunch or after lunch technically. And then then I just gotta then you gotta create services.\n\nAnd I should also give some time with you to show you what the part of the the Comstock hub looks like where you create service. But right now, we're in the middle of actually upgrading that, so you're gonna have a new hub next week. So\n\nChannel 1: Okay.\n\nChannel 0: I'm kinda not too sure whether to show you the old one now or just wait next week to see the new one. You know what I mean? We can get everything else done, and then I just can give you access, and then you just kinda see the new hub next week anyway. So that's where we're at. I mean but I'm\n\nChannel 1: No.\n\nChannel 0: kind of more\n\nChannel 1: Okay.\n\nChannel 0: interested in in in the future aspect of things. I know we only have one client now that we're gonna sort of look after potentially, but and I know at the moment you're recommending voice services to go through Breeze Connect. Is that right?\n\nChannel 1: You see, yes. This like, I'm it's not about recommending. This everything is set up by me. Like, even like\n\nChannel 0: Okay.\n\nChannel 1: that, I got access portal, and I create the strip, and I get the number and everything\n\nChannel 0: Oh,\n\nChannel 1: for\n\nChannel 0: sorry.\n\nChannel 1: me.\n\nChannel 0: Are you using Bridge Connect to provide the voice services?\n\nChannel 1: I yeah. Actually, because I'm resell. Yeah.\n\nChannel 0: Oh, yeah.\n\nChannel 1: But\n\nChannel 0: Recently.\n\nChannel 1: the\n\nChannel 0: Okay.\n\nChannel 1: the bill\n\nChannel 0: Yeah.\n\nChannel 1: go directly from Breeze, not me, not White\n\nChannel 0: Yeah.\n\nChannel 1: Lake.\n\nChannel 0: I I understand. Okay.\n\nChannel 1: Yes. But I create the SIP account and I allocate all the\n\nChannel 0: So\n\nChannel 1: DID number for them. I create everything for them.\n\nChannel 0: so\n\nChannel 1: Yeah.\n\nChannel 0: so Breeze gives you access to their seat trunks that they let\n\nChannel 1: Yes.\n\nChannel 0: you build?\n\nChannel 1: Yes. So I\n\nChannel 0: Okay.\n\nChannel 1: can create the Citibitron as my as much as I want.\n\nChannel 0: Okay. Okay.\n\nChannel 1: And also,\n\nChannel 0: Smaller.\n\nChannel 1: I brought\n\nChannel 0: Yeah.\n\nChannel 1: this, like, I put the account to, like, the customer details, the ABN number verified everything, clear\n\nChannel 0: Yeah.\n\nChannel 1: the\n\nChannel 0: Okay.\n\nChannel 1: account, then then I do, like,\n\nChannel 0: And\n\nChannel 1: the\n\nChannel 0: they\n\nChannel 1: ZipRecruiter\n\nChannel 0: they bill them\n\nChannel 1: interview.\n\nChannel 0: directly. Yeah. Okay. So there's one thing I had need to mention is because we're gonna wholesale, you're gonna need to do the billing for your end customers moving forward. So\n\nChannel 1: Yes.\n\nChannel 0: we got the CDRs. We got everything else. We even have a billing platform that you can use that does two way integration with Xero. But are you in a position to rebill your end customers\n\nChannel 1: Yeah. We\n\nChannel 0: directly?\n\nChannel 1: but we're using this workbook. Yeah.\n\nChannel 0: Yeah. You can use anything you want. You can use but you gotta take out CDRs and and you have to end up billing billing the end customer because we don't bill the end customers. We bill\n\nChannel 1: Yeah.\n\nChannel 0: you guys\n\nChannel 1: So I\n\nChannel 0: with the\n\nChannel 1: yeah.\n\nChannel 0: wholesale\n\nChannel 1: I know.\n\nChannel 0: usage\n\nChannel 1: This is what\n\nChannel 0: again.\n\nChannel 1: they call white label. So I have to\n\nChannel 0: Correct.\n\nChannel 1: create\n\nChannel 0: Perfect.\n\nChannel 1: the invoice for the customer\n\nChannel 0: Yep.\n\nChannel 1: and\n\nChannel 0: Yep.\n\nChannel 1: send\n\nChannel 0: That's\n\nChannel 1: it\n\nChannel 0: right.\n\nChannel 1: as I'm a I'm the\n\nChannel 0: Yep.\n\nChannel 1: provider, actually.\n\nChannel 0: You become the provider. We become behind\n\nChannel 1: Yeah.\n\nChannel 0: the scenes. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: Exactly.\n\nChannel 0: it's a different model, so that's why. But for that, you get the wholesale pricing and everything else, which should be more than yeah. Yeah. Which should be competitive anyway. But, yeah, we know Breeze very well.\n\nI mean, that's the least I can say. It's a small\n\nChannel 1: Yeah. So you see, these these guys,\n\nChannel 0: one.\n\nChannel 1: like, because I'm dealing with the leaders. I'm dealing with the many wholesalers. But these,\n\nChannel 0: Yep.\n\nChannel 1: like, many offers like, I'm also a TVG partner.\n\nChannel 0: Yep.\n\nChannel 1: I'm a TVG\n\nChannel 0: I got\n\nChannel 1: retailer. I used to be before Vocus, even with the Pocus, but I don't offer, like because their process is so long take to do anything. So I stopped using\n\nChannel 0: it.\n\nChannel 1: them. I used to be using them for, like, last ten years, TVG\n\nChannel 0: Yeah.\n\nChannel 1: with the, double\n\nChannel 0: Okay.\n\nChannel 1: I, BP.\n\nChannel 0: Alright.\n\nChannel 1: But\n\nChannel 0: Okay.\n\nChannel 1: the problem,\n\nChannel 0: Let's\n\nChannel 1: the process is too long for me to deal with them. It's like take weeks sometimes, like, dealing with them.\n\nChannel 0: Yeah. I understand. Yeah. The corporations\n\nChannel 1: So\n\nChannel 0: move this slow. That's okay.\n\nChannel 1: yeah. Mostly, they don't focus on us, like, focusing on the big business.\n\nChannel 0: Correct. Okay. Let's do this. Can you send me an email, Abdul? My email is sean, s e a n,\n\nChannel 1: Yep. One\n\nChannel 0: at\n\nChannel 1: second. S\n\nChannel 0: s\n\nChannel 1: thirty.\n\nChannel 0: for Sarah, e for echo, a for alpha, n for November, at\n\nChannel 1: Yes.\n\nChannel 0: Comstock dot com. So our our website, c\n\nChannel 1: Mhmm.\n\nChannel 0: o,mm,stack.com.\n\nChannel 1: Yeah. Understand.com. Yes.\n\nChannel 0: Yep. And then in that email, can you just I need a few items so that I can start preparing stuff. I'll just need\n\nChannel 1: Yeah.\n\nChannel 0: your full name, your company name, full company name, your registered address,\n\nChannel 1: Mhmm. Mhmm.\n\nChannel 0: an ABN number or a ACN number.\n\nChannel 1: Yes.\n\nChannel 0: And then that way, the first step for me is to prepare the NDA, get that back to you today, and we need to talk about pricing after that. And then what's her availability, like, this afternoon, Abdul?\n\nChannel 1: Actually, you can call me back, like, wherever you want. But, actually, between 03:30 and maybe 04:30, I have a online meeting.\n\nChannel 0: Okay.\n\nChannel 1: But\n\nChannel 0: Alright.\n\nChannel 1: but after that, I'm available. Before that, I'm available. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: It's alright.\n\nChannel 0: How about I do the, I'll do the NDA first. I'll prepare a draft, email, spreadsheet of some rates that I can send\n\nChannel 1: Mhmm.\n\nChannel 0: across. And then if you're happy with that, we can proceed. Or if you wanna talk about some of the pricing, let me know. So I'll do that in once you've signed the NDA, and then we'll take it from the next step. And we'll have another chat this afternoon, and they'll probably yeah.\n\nWe just\n\nChannel 1: Yeah.\n\nChannel 0: gotta get the commercials done today, and then maybe tomorrow, I'm a bit more free. We can I can show you how to create a SIP trunk and everything else, and at least show you what the the portals look like for now? And then there'll be an update to the new portal next week anyway.\n\nChannel 1: No. Okay.\n\nChannel 0: That's what I'm thinking. We can get everything\n\nChannel 1: Yeah.\n\nChannel 0: done by Friday today, so that's fine. And then next week, we will move the customer before the end of the month. That'd be\n\nChannel 1: No. No worries. Okay. We'll do that.\n\nChannel 0: fine.\n\nChannel 1: We'll\n\nChannel 0: Sounds\n\nChannel 1: do\n\nChannel 0: good. Do that. Alright.\n\nChannel 1: alright.\n\nChannel 0: K. So I'll\n\nChannel 1: So\n\nChannel 0: wait for\n\nChannel 1: I'm\n\nChannel 0: your email,\n\nChannel 1: gonna\n\nChannel 0: and\n\nChannel 1: send\n\nChannel 0: then\n\nChannel 1: you\n\nChannel 0: I can\n\nChannel 1: email up to sean@chromestark.com.\n\nChannel 0: yep. Yep. Okay. Sure. As soon as I get\n\nChannel 1: No worries.\n\nChannel 0: that, I'll I'll be working\n\nChannel 1: Thank\n\nChannel 0: on\n\nChannel 1: you\n\nChannel 0: a few\n\nChannel 1: very\n\nChannel 0: things.\n\nChannel 1: much. Thanks a\n\nChannel 0: Alright.\n\nChannel 1: lot for your help.\n\nChannel 0: K. Speak\n\nChannel 1: Great.\n\nChannel 0: soon. Thank you. You too. K. Bye now.\n\nYeah.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.03459085151553154},{"text":"Sean speaking.","start":2.1599998,"end":2.98,"sentiment":"neutral","sentiment_score":0.026073560118675232}],"sentiment":"neutral","sentiment_score":0.028912657250960667,"channel":0,"num_words":3,"start":1.76,"end":2.98},{"sentences":[{"text":"Hi, John.","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.13895009458065033},{"text":"How are you?","start":4.3199997,"end":5.14,"sentiment":"neutral","sentiment_score":0.1618195672829946}],"sentiment":"neutral","sentiment_score":0.15267177820205688,"channel":1,"num_words":5,"start":3.84,"end":5.14},{"sentences":[{"text":"Sorry.","start":6.08,"end":6.48,"sentiment":"neutral","sentiment_score":-0.08383256196975708},{"text":"Who's this?","start":6.48,"end":7.14,"sentiment":"neutral","sentiment_score":-0.0690944530069828}],"sentiment":"neutral","sentiment_score":-0.07400715599457423,"channel":0,"num_words":3,"start":6.08,"end":7.14},{"sentences":[{"text":"My name is Abdul.","start":8.08,"end":9.22,"sentiment":"neutral","sentiment_score":-0.003207104979082943},{"text":"I am I'm working with ITmax solution, one of the like, we we are MSP, managed service providers.","start":9.36,"end":16.385,"sentiment":"neutral","sentiment_score":0.017325145813326042}],"sentiment":"neutral","sentiment_score":0.013592009305615316,"channel":1,"num_words":22,"start":8.08,"end":16.385},{"sentences":[{"text":"Perfect.","start":17.375,"end":17.855,"sentiment":"positive","sentiment_score":0.444795697927475},{"text":"Yes.","start":17.855,"end":18.355,"sentiment":"neutral","sentiment_score":0.14748844504356384},{"text":"Mhmm.","start":18.895,"end":19.395,"sentiment":"neutral","sentiment_score":0.04469384253025055}],"sentiment":"neutral","sentiment_score":0.21232599516709647,"channel":0,"num_words":3,"start":17.375,"end":19.395},{"sentences":[{"text":"And actually, your, like, your company name just came from another managed service provider because we taken over one of the business and actually their","start":20.045,"end":34.16,"sentiment":"neutral","sentiment_score":-0.019365755170583726}],"sentiment":"neutral","sentiment_score":-0.019365755170583726,"channel":1,"num_words":25,"start":20.045,"end":34.16},{"sentences":[{"text":"Okay.","start":34.91,"end":35.41,"sentiment":"neutral","sentiment_score":-0.03704769164323807}],"sentiment":"neutral","sentiment_score":-0.03704769164323807,"channel":0,"num_words":1,"start":34.91,"end":35.41},{"sentences":[{"text":"what they call Citibitrank is with the Comstock.","start":35.1,"end":37.76,"sentiment":"neutral","sentiment_score":-0.030599213438108563}],"sentiment":"neutral","sentiment_score":-0.030599213438108563,"channel":1,"num_words":8,"start":35.1,"end":37.76},{"sentences":[{"text":"Well, sorry.","start":39.565,"end":40.045,"sentiment":"neutral","sentiment_score":-0.08686081320047379},{"text":"Who what was the name of their company?","start":40.045,"end":42.225,"sentiment":"neutral","sentiment_score":-0.08712982479482889}],"sentiment":"neutral","sentiment_score":-0.08707602247595787,"channel":0,"num_words":10,"start":39.565,"end":42.225},{"sentences":[{"text":"It's called Technitix.","start":43.594997,"end":44.574997,"sentiment":"neutral","sentiment_score":-0.038279677430788674}],"sentiment":"neutral","sentiment_score":-0.038279677430788674,"channel":1,"num_words":3,"start":43.594997,"end":44.574997},{"sentences":[{"text":"Oh, Technetics.","start":46.045,"end":47.104996,"sentiment":"neutral","sentiment_score":-0.027324752882122993},{"text":"You you've taken over Technetics?","start":47.405,"end":49.024998,"sentiment":"neutral","sentiment_score":-0.035122460871934894}],"sentiment":"neutral","sentiment_score":-0.032894544303417206,"channel":0,"num_words":7,"start":46.045,"end":49.024998},{"sentences":[{"text":"No.","start":50.315,"end":50.815,"sentiment":"neutral","sentiment_score":-0.14292219281196594},{"text":"We did one of the client who working with the Technitix.","start":50.954998,"end":53.774998,"sentiment":"neutral","sentiment_score":-0.108544606376778}],"sentiment":"neutral","sentiment_score":-0.11140940524637699,"channel":1,"num_words":12,"start":50.315,"end":53.774998},{"sentences":[{"text":"Oh, you've taken over one of their clients.","start":54.96,"end":56.74,"sentiment":"neutral","sentiment_score":-0.07591408118605614},{"text":"Yeah.","start":56.8,"end":57.04,"sentiment":"neutral","sentiment_score":-0.0083601800724864},{"text":"Okay.","start":57.04,"end":57.36,"sentiment":"neutral","sentiment_score":0.007058314047753811}],"sentiment":"neutral","sentiment_score":-0.06086145155131817,"channel":0,"num_words":10,"start":54.96,"end":57.36},{"sentences":[{"text":"Yes.","start":57.25,"end":57.75,"sentiment":"neutral","sentiment_score":0.02023535594344139}],"sentiment":"neutral","sentiment_score":0.02023535594344139,"channel":1,"num_words":1,"start":57.25,"end":57.75},{"sentences":[{"text":"Gotcha.","start":57.36,"end":57.86,"sentiment":"neutral","sentiment_score":0.02554432861506939},{"text":"Okay.","start":57.920002,"end":58.420002,"sentiment":"neutral","sentiment_score":0.04738563671708107},{"text":"Yep.","start":58.8,"end":59.28,"sentiment":"neutral","sentiment_score":0.05988893657922745},{"text":"Okay.","start":59.28,"end":59.68,"sentiment":"neutral","sentiment_score":0.09857199341058732},{"text":"That's fine.","start":59.68,"end":60.24,"sentiment":"neutral","sentiment_score":0.15380054712295532}],"sentiment":"neutral","sentiment_score":0.08983199826131265,"channel":0,"num_words":6,"start":57.36,"end":60.24},{"sentences":[{"text":"Not a problem.","start":60.24,"end":60.96,"sentiment":"neutral","sentiment_score":0.12848977744579315},{"text":"Okay.","start":60.96,"end":61.305,"sentiment":"neutral","sentiment_score":0.04508872702717781}],"sentiment":"neutral","sentiment_score":0.10763951484113932,"channel":0,"num_words":4,"start":60.24,"end":61.305},{"sentences":[{"text":"So I just would like to know what we can do regard these things.","start":61.33,"end":66.61,"sentiment":"neutral","sentiment_score":-0.018648889980145862},{"text":"Like, would you like like us to join you and taking over or, like, because they actually didn't much help me, Technitix, with these things.","start":66.61,"end":78.465,"sentiment":"neutral","sentiment_score":-0.20178145721554755},{"text":"All","start":79.244995,"end":79.485,"sentiment":"neutral","sentiment_score":-0.16670390963554382}],"sentiment":"neutral","sentiment_score":-0.13680811999365688,"channel":1,"num_words":40,"start":61.33,"end":79.485},{"sentences":[{"text":"Oh,","start":79.4,"end":79.8,"sentiment":"neutral","sentiment_score":-0.27388590574264526}],"sentiment":"neutral","sentiment_score":-0.27388590574264526,"channel":0,"num_words":1,"start":79.4,"end":79.8},{"sentences":[{"text":"even","start":79.565,"end":79.884995,"sentiment":"neutral","sentiment_score":-0.30746379494667053}],"sentiment":"neutral","sentiment_score":-0.30746379494667053,"channel":1,"num_words":1,"start":79.565,"end":79.884995},{"sentences":[{"text":"okay.","start":79.8,"end":80.3,"sentiment":"neutral","sentiment_score":-0.28974202275276184}],"sentiment":"neutral","sentiment_score":-0.28974202275276184,"channel":0,"num_words":1,"start":79.8,"end":80.3},{"sentences":[{"text":"I asked them for the account number, like, things they didn't give me only they give me the DID numbers, which is is not helpful for for anything.","start":79.884995,"end":88.85,"sentiment":"negative","sentiment_score":-0.4559678594980921}],"sentiment":"negative","sentiment_score":-0.4559678594980921,"channel":1,"num_words":28,"start":79.884995,"end":88.85},{"sentences":[{"text":"Yep.","start":89.955,"end":90.275,"sentiment":"neutral","sentiment_score":-0.034333616495132446},{"text":"Okay.","start":90.275,"end":90.775,"sentiment":"neutral","sentiment_score":-0.008602889254689217},{"text":"Alright.","start":90.915,"end":91.415,"sentiment":"neutral","sentiment_score":0.021062646061182026},{"text":"So Abdul, was your name correct, sir?","start":92.195,"end":94.615005,"sentiment":"neutral","sentiment_score":0.022719477569418296}],"sentiment":"neutral","sentiment_score":0.013716248329728842,"channel":0,"num_words":10,"start":89.955,"end":94.615005},{"sentences":[{"text":"Yes.","start":94.19,"end":94.67,"sentiment":"neutral","sentiment_score":0.05217890441417694},{"text":"Yes.","start":94.67,"end":94.990005,"sentiment":"neutral","sentiment_score":0.06894839555025101},{"text":"Yes.","start":94.990005,"end":95.490005,"sentiment":"neutral","sentiment_score":0.0984582006931305}],"sentiment":"neutral","sentiment_score":0.07319516688585281,"channel":1,"num_words":3,"start":94.19,"end":95.490005},{"sentences":[{"text":"Look, I'm more than happy to onboard new partners.","start":96.355,"end":99.495,"sentiment":"positive","sentiment_score":0.4013953424162335},{"text":"It's entirely up to to you how you wanna do it.","start":100.83501,"end":103.47,"sentiment":"neutral","sentiment_score":0.2937221201983365},{"text":"We we can provide you services.","start":103.47,"end":105.33,"sentiment":"neutral","sentiment_score":0.24435228606065115},{"text":"Not a problem.","start":105.39,"end":106.21,"sentiment":"neutral","sentiment_score":0.1414207766453425}],"sentiment":"neutral","sentiment_score":0.3011681879388875,"channel":0,"num_words":29,"start":96.355,"end":106.21},{"sentences":[{"text":"Okay.","start":106.545,"end":107.045,"sentiment":"neutral","sentiment_score":0.06595345586538315},{"text":"Okay.","start":107.265,"end":107.765,"sentiment":"neutral","sentiment_score":0.039687249809503555}],"sentiment":"neutral","sentiment_score":0.05282035283744335,"channel":1,"num_words":2,"start":106.545,"end":107.765},{"sentences":[{"text":"Do you have a name of the company that you have?","start":108.03,"end":110.93,"sentiment":"neutral","sentiment_score":0.010547765107317404},{"text":"It 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my","start":112.86,"end":113.5,"sentiment":"neutral","sentiment_score":0.00413545360788703}],"sentiment":"neutral","sentiment_score":0.00413545360788703,"channel":1,"num_words":2,"start":112.86,"end":113.5},{"sentences":[{"text":"IT","start":113.47,"end":113.79,"sentiment":"neutral","sentiment_score":0.012504566460847856}],"sentiment":"neutral","sentiment_score":0.012504566460847856,"channel":0,"num_words":1,"start":113.47,"end":113.79},{"sentences":[{"text":"company?","start":113.5,"end":114.0,"sentiment":"neutral","sentiment_score":0.005739610642194748}],"sentiment":"neutral","sentiment_score":0.005739610642194748,"channel":1,"num_words":1,"start":113.5,"end":114.0},{"sentences":[{"text":"Mac.","start":113.79,"end":114.29,"sentiment":"neutral","sentiment_score":0.0060082292184233665}],"sentiment":"neutral","sentiment_score":0.0060082292184233665,"channel":0,"num_words":1,"start":113.79,"end":114.29},{"sentences":[{"text":"Yeah.","start":114.7,"end":115.1,"sentiment":"neutral","sentiment_score":0.012684017419815063}],"sentiment":"neutral","sentiment_score":0.012684017419815063,"channel":1,"num_words":1,"start":114.7,"end":115.1},{"sentences":[{"text":"Yeah.","start":114.855,"end":115.095,"sentiment":"neutral","sentiment_score":0.017102353274822235},{"text":"Your","start":115.095,"end":115.335,"sentiment":"neutral","sentiment_score":0.009198453277349472}],"sentiment":"neutral","sentiment_score":0.013150403276085854,"channel":0,"num_words":2,"start":114.855,"end":115.335},{"sentences":[{"text":"ITmax","start":115.1,"end":115.6,"sentiment":"neutral","sentiment_score":0.019561681896448135}],"sentiment":"neutral","sentiment_score":0.019561681896448135,"channel":1,"num_words":1,"start":115.1,"end":115.6},{"sentences":[{"text":"company.","start":115.335,"end":115.835,"sentiment":"neutral","sentiment_score":0.027280693873763084}],"sentiment":"neutral","sentiment_score":0.027280693873763084,"channel":0,"num_words":1,"start":115.335,"end":115.835},{"sentences":[{"text":"Solutions?","start":115.74,"end":116.24,"sentiment":"neutral","sentiment_score":0.02072605863213539}],"sentiment":"neutral","sentiment_score":0.02072605863213539,"channel":1,"num_words":1,"start":115.74,"end":116.24},{"sentences":[{"text":"I 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Thomastown.","start":127.740005,"end":128.8,"sentiment":"neutral","sentiment_score":0.022259367629885674},{"text":"Right?","start":129.02,"end":129.52,"sentiment":"neutral","sentiment_score":0.02332230843603611}],"sentiment":"neutral","sentiment_score":0.025077204086950848,"channel":0,"num_words":7,"start":126.455,"end":129.52},{"sentences":[{"text":"Yes.","start":129.705,"end":129.785,"sentiment":"neutral","sentiment_score":0.023869764059782028},{"text":"Yes.","start":129.785,"end":130.285,"sentiment":"neutral","sentiment_score":0.027054131031036377}],"sentiment":"neutral","sentiment_score":0.025461947545409203,"channel":1,"num_words":2,"start":129.705,"end":130.285},{"sentences":[{"text":"Okay.","start":131.18001,"end":131.58,"sentiment":"neutral","sentiment_score":0.023079555481672287},{"text":"Sure.","start":131.58,"end":132.08,"sentiment":"neutral","sentiment_score":0.014444715343415735},{"text":"Do you have other 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clinics.","start":139.72,"end":141.65999,"sentiment":"neutral","sentiment_score":-0.009057888582382085},{"text":"But, yeah, everyone is like, some of them TVG, we're not providing them, like, a like, a managed, like, a SIP account.","start":142.12,"end":150.745,"sentiment":"neutral","sentiment_score":-0.1467530129646713},{"text":"Most of them, they have their own companies.","start":150.745,"end":152.92499,"sentiment":"neutral","sentiment_score":-0.12986624706536531},{"text":"Like, like, we don't do white Beijing, like, like, a white paper SIP account or something like this, mostly.","start":154.025,"end":161.405,"sentiment":"neutral","sentiment_score":-0.09381715522000664}],"sentiment":"neutral","sentiment_score":-0.10916834698218736,"channel":1,"num_words":56,"start":139.72,"end":161.405},{"sentences":[{"text":"So you don't 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The representative emphasizes their focus on their own business and offers various services, including a white-paper SIP account. The customer asks about their voice services and if they offer other services, and the agent explains their focus and offer month-to-month agreements. They also discuss the process for onboarding new partners and offer a new hub next week. The customer discusses their company's services, including fax to email, email to fax, and their use of NBN only for voice and SMS services. The agent explains that they need to fill out the NDA and MSA, and the customer agrees to communicate again after the agent sends the NDA."},"intents":{"segments":[{"text":"Let me try these guys. Let me see what they offer. Is it good or not? 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And so because I need to know the prices and everything so we can offer the customer something. But Yeah.","start_word":632,"end_word":666,"intents":[{"intent":"Ask about prices","confidence_score":0.007876584}]},{"text":"We've got APIs, webhooks, workflow automation, anything that you want to use and have a use case with voice or SMS is what we do.","start_word":1024,"end_word":1048,"intents":[{"intent":"Offer apis","confidence_score":0.21098413},{"intent":"Spell voice and sms services","confidence_score":0.008084607},{"intent":"Offer sms to customers","confidence_score":0.000027402237}]},{"text":"And we work channel only, so there's there's a lot of things to talk about. That's good. Yeah.","start_word":1071,"end_word":1088,"intents":[{"intent":"Work channel","confidence_score":0.022579735}]},{"text":"There's a lot of services we use it. Yeah. But but yeah. But Mhmm. this one, actually, because we are, like, a reseller for GoPass, like, one of the services. But, like, for the telephone services now, NBN services, you're not offering NBN? No.","start_word":1092,"end_word":1135,"intents":[{"intent":"Offer nba services","confidence_score":0.001384633}]},{"text":"So we offer month to month agreements. We don't have we don't have we Contract. don't have long term contracts as well. So that's a good thing. Yeah.","start_word":1303,"end_word":1330,"intents":[{"intent":"Offer month-to-month agreement","confidence_score":0.10517838},{"intent":"Offer long-term contracts","confidence_score":0.0005303197}]},{"text":"So where we can so where we can start with this one? How we gonna start?","start_word":1332,"end_word":1347,"intents":[{"intent":"Start with new deal","confidence_score":0.0025835675}]},{"text":"So we need to process, like, now you have to put onboard me with you guys. We register everything with you, and then we can we have to change the SIP account and all the DID migrated from the Technics Technitics, like a partner portal to me. Yes.","start_word":1408,"end_word":1455,"intents":[{"intent":"Process and process onboard","confidence_score":0.00021475453}]},{"text":"I've got to send you an NDA first so you can sign that, agree to that.","start_word":1518,"end_word":1533,"intents":[{"intent":"Send nda","confidence_score":0.08692653}]},{"text":"Then we talk about pricing and everything else.","start_word":1534,"end_word":1541,"intents":[{"intent":"Set up pricing","confidence_score":0.014910115}]},{"text":"Then once that's all done, I need to onboard you so that you can create an account online and the service online.","start_word":1542,"end_word":1563,"intents":[{"intent":"Create an account","confidence_score":0.006108918}]},{"text":"So you've got a couple of options. You can either migrate them out to our cloud phone system, or you can still provide a three CX solution for them and use a new SIP trunk from us to provide to them, and we'll just move the numbers across.","start_word":1605,"end_word":1652,"intents":[{"intent":"Move numbers","confidence_score":0.13772978}]},{"text":"But again, we'd need to go through an NDA and then get the MSA done with you, get the service schedules done with you, and get the commercials and the pricing done correctly with you so that we agree to have a baseline of pricing so we can move forward.","start_word":1666,"end_word":1715,"intents":[{"intent":"Get service schedules","confidence_score":0.017407699}]},{"text":"But the thing that's gonna take the most time is going through the commercials with you, giving you the paperwork to sign off, preparing all the service schedules and everything else.","start_word":1925,"end_word":1955,"intents":[{"intent":"Create and update service schedules","confidence_score":0.00023344919}]},{"text":"I know we only have one client now that we're gonna sort of look after potentially, but and I know at the moment you're recommending voice services to go through Breeze Connect. Is that right?","start_word":2174,"end_word":2208,"intents":[{"intent":"Request voice services","confidence_score":0.0067045866}]},{"text":"the invoice for the customer Yep.","start_word":2528,"end_word":2533,"intents":[{"intent":"Request and create invoice","confidence_score":0.00023150936}]},{"text":"And then in that email, can you just I need a few items so that I can start preparing stuff.","start_word":2805,"end_word":2824,"intents":[{"intent":"Prepare nda","confidence_score":0.40689585}]},{"text":"And then that way, the first step for me is to prepare the NDA, get that back to you today, and we need to talk about pricing after that.","start_word":2851,"end_word":2879,"intents":[{"intent":"Discuss pricing","confidence_score":0.53875}]},{"text":"I'll prepare a draft, email, spreadsheet of some rates that I can send Mhmm. across.","start_word":2937,"end_word":2951,"intents":[{"intent":"Send rates","confidence_score":0.0025627129}]},{"text":"We can I can show you how to create a SIP trunk and everything else, and at least show you what the the portals look like for now? And then there'll be an update to the new portal next week anyway.","start_word":3023,"end_word":3063,"intents":[{"intent":"Update portals","confidence_score":0.15221536}]},{"text":"And then next week, we will move the customer before the end of the month.","start_word":3082,"end_word":3096,"intents":[{"intent":"Move customer","confidence_score":0.919335}]}]},"sentiments":{"segments":[{"text":"Hello. Sean speaking. Hi, John. How are you? Sorry. Who's this? My name is Abdul. I am I'm working with ITmax solution, one of the like, we we are MSP, managed service providers.","start_word":0,"end_word":32,"sentiment":"neutral","sentiment_score":0.024499593302607536},{"text":"Perfect.","start_word":33,"end_word":33,"sentiment":"positive","sentiment_score":0.444795697927475},{"text":"Yes. Mhmm. And actually, your, like, your company name just came from another managed service provider because we taken over one of the business and actually their Okay. what they call Citibitrank is with the Comstock. Well, sorry. Who what was the name of their company? It's called Technitix. Oh, Technetics. You you've taken over Technetics? No. We did one of the client who working with the Technitix. Oh, you've taken over one of their clients. Yeah. Okay. Yes. Gotcha. Okay. Yep. Okay. That's fine. Not a problem. Okay. So I just would like to know what we can do regard these things. Like, would you like like us to join you and taking over or, like, because they actually didn't much help me, Technitix, with these things. All Oh, even okay.","start_word":34,"end_word":165,"sentiment":"neutral","sentiment_score":-0.06613253802061081},{"text":"I asked them for the account number, like, things they didn't give me only they give me the DID numbers, which is is not helpful for for anything.","start_word":166,"end_word":193,"sentiment":"negative","sentiment_score":-0.4501378536224365},{"text":"Yep. Okay. Alright. So Abdul, was your name correct, sir? Yes. Yes. Yes.","start_word":194,"end_word":206,"sentiment":"neutral","sentiment_score":0.025425300002098083},{"text":"Look, I'm more than happy to onboard new partners.","start_word":207,"end_word":215,"sentiment":"positive","sentiment_score":0.3716911971569062},{"text":"It's entirely up to to you how you wanna do it. We we can provide you services. Not a problem. Okay. Okay. Do you have a name of the company that you have? It was Like, my IT company? Mac. Yeah. Yeah. Your ITmax company. Solutions? I just wanna look it up. IT Mac Solutions. Yes. I wonder if we've spoken before. I think this is the first time we're speaking. Yes. IT Mac Solutions. You're in Thomastown. Right? Yes. Yes. Okay. Sure. Do you have other partners? I'm sorry. Not all partners. What was that? Do do you have other clients that you service in terms of voice and telephony? Oh, we have a 100 of clinics. But, yeah, everyone is like, some of them TVG, we're not providing them, like, a like, a managed, like, a SIP account. Most of them, they have their own companies. Like, like, we don't do white Beijing, like, like, a white paper SIP account or something like this, mostly. So you don't do But it quite often. yeah. Okay. Yeah. We are mostly some, like, customer. We assign them with this company, whatever company they like. We help Yeah. them with the Okay. signing and everything. Okay. Yeah. Yeah. Because But I'm just trying but to these, understand you know, that. these guys like, Mhmm. these guys, so they came through, like, you. So then I see, okay. Let me try these guys. Let me see what they offer. Is it good or not? Cool. Okay. Well yeah. Because the reason why I asked is that I we we're a wholesaler, so we work with managed service providers, IT companies, system integrators, telcos, and stuff like that. So I'm just trying to understand your situation whether you actually resell any voice services or platforms as well out there.","start_word":216,"end_word":521,"sentiment":"neutral","sentiment_score":0.011961106156163356},{"text":"And if you do, then that's good because that's something I can definitely help with.","start_word":522,"end_word":536,"sentiment":"positive","sentiment_score":0.45748642086982727},{"text":"But I think my understanding, you're kind of more if there's voice service and that you've passed that along or you recommend other people or other partners out there to provide such services. Is this something you wanna do? Do you wanna onboard and do voice services more? Because we've got we've got a whole suite of different services that we can offer that might help you grow your business. Why no? Yeah. That's Okay. why that's Bye why bye. I give Okay. a call Let's because let's have this we conversation. I I Yeah. so because I wanna see, like, what you guys doing, like, what are you offering. And so because I need to know the prices and everything so we can offer the customer something. But Yeah. the Absolutely. so because and because mostly see, I got a, like, because I'm dealing with some of the companies mostly is a Bridge Connect. Brace connect. I would think I yeah. Okay. I think it's it's a small company and Adelaide is, like, affiliated with the leaders, like, system. It belongs to the Yeah. company Yeah. leader system. Yeah. We we know who they are. Yeah. Okay. Yeah. Yeah. So It's a very so small one. Yeah. so mostly yeah. They don't do, like, a directly with the customer. But, like, I wanna see if I can we can manage these things, like, what they call, offering the customer a Citibank services Yeah. and white Yeah. label Okay. in under our name. Okay.","start_word":537,"end_word":790,"sentiment":"neutral","sentiment_score":0.08729220337168438},{"text":"Perfect. Yeah. Well, that's what we do. We offer white labeled solutions for partners out there. We do everything from okay.","start_word":791,"end_word":811,"sentiment":"positive","sentiment_score":0.4034456014633178},{"text":"Actually, let me just pull something up that I just worked on that I can show you that I can read out to you. One second. Okay. Where are we? Here we go. So we do a lot of stuff. We do anything from SIP trunking, all termination, cloud phone system. We've got Microsoft Teams direct calling. We've got number management services withinbound, 1300, 1800, and toll free numbers, mobile service numbers as well. We do SMS platform, two way SMS. We even have a new thing where we do AI voice so you can power your business to more do more than just simply answer phone calls. Like, for instance, you can have a an AI reception agent. You can have AI for booking and inquiring, handling inquiries. You can have AI to answer frequently asked questions and knowledge base through voice responses. You can do AI for after hours call coverage. You can even do AI for ordering a pizza sort of service, online Okay. service selection and pricing explanation. And then that can be as a standalone or integrated with our cloud phone system. And we can obviously do other bespoke integrations. So we can connect to CRMs, ERPs. We can do custom SMS integration, custom voice integration. We've got APIs, webhooks, workflow automation, anything that you want to use and have a use case with voice or SMS is what we do.","start_word":812,"end_word":1047,"sentiment":"neutral","sentiment_score":0.22700961073071269},{"text":"So it's a very comprehensive package that we offer.","start_word":1048,"end_word":1056,"sentiment":"positive","sentiment_score":0.6174153685569763},{"text":"We also do fax to email, email to fax if you got medical customers. And we work channel only, so there's there's a lot of things to talk about.","start_word":1057,"end_word":1085,"sentiment":"neutral","sentiment_score":0.2480708658695221},{"text":"That's good.","start_word":1086,"end_word":1087,"sentiment":"positive","sentiment_score":0.6401627063751221},{"text":"Yeah.","start_word":1088,"end_word":1088,"sentiment":"neutral","sentiment_score":0.32253363728523254},{"text":"That's good.","start_word":1089,"end_word":1090,"sentiment":"positive","sentiment_score":0.42536506056785583},{"text":"Yeah. There's a lot of services we use it. Yeah. But but yeah. But Mhmm. this one, actually, because we are, like, a reseller for GoPass, like, one of the services. But, like, for the telephone services now, NBN services, you're not offering NBN? No. Not We yet. don't do data. That's the only thing Okay. we don't do here. We we spoke So about this many years ago, and we just chose to specialize in voice and SMS only. So but yeah. yeah. SMS actually, SMS is very competitive now with the hot dogs, like, you know, online booking because we do mostly medical centers and health. Yep. Okay. Yeah. But, anyways, that that's actually great. But because with the Breeze, all my customer is they have no have no contract. So Your month customers to month. don't have contracts. Okay. Yeah. They are month to month, all of them. Yep. So So if that's we fine. get, We like, a good deal, yep. then we can bolt over everything, like, maybe to you in the future, like, in the, like, whatever month is coming. Any customer, Yeah. Sure. we offer him this one. If it's heavy, we can move Yep. him over today Yeah. to you. So not a problem. So we offer month to month agreements. We don't have we don't have we Contract. don't have long term contracts as well. So that's a good thing. Yeah. Yeah. So where we can so where we can start with this one? How we gonna start? And we have only one week. We have well, sorry. One week. Yeah. Because the they're the golden, like, a technetix, like, they're gonna end the deal with the client. That one Right. is called. Okay. They're gonna end Yep. the deal in the June 5. So 2030 Okay. March 1 is the last May 31, the last day. Sorry. So we need to process, like, now you have to put onboard me with you guys. We register everything with you, and then we can we have to change the SIP account and all the DID migrated from the Technics Technitics, like a partner portal to me. Yes. You can Yeah. do Okay. that. Alright. So technically, this is what needs to happen. If you decide to keep that end customer on our same platforms and stuff, we just have to we just have to go out process to onboard you. Yes. But we need to have a conversation where I will have to eventually talk to you about commercials. I've got to send you an NDA first so you can sign that, agree to that. Then we talk about pricing and everything else. Then once that's all done, I need to onboard you so that you can create an account online and the service online. But once once the service is created, are are they on a cloud phone system with us or just a SIP trunk? No. Just the Civic trunk. I think you're using Okay. three That's c h. okay.","start_word":1091,"end_word":1600,"sentiment":"neutral","sentiment_score":0.06671352487276583},{"text":"So that's super easy. So you've got a couple of options.","start_word":1601,"end_word":1611,"sentiment":"positive","sentiment_score":0.4242106080055237},{"text":"You can either migrate them out to our cloud phone system, or you can still provide a three CX solution for them and use a new SIP trunk from us to provide to them, and we'll just move the numbers across.","start_word":1612,"end_word":1652,"sentiment":"neutral","sentiment_score":0.2411590963602066},{"text":"That that would be the easiest transition.","start_word":1653,"end_word":1659,"sentiment":"positive","sentiment_score":0.40080392360687256},{"text":"So nothing changes on their end. But again, we'd need to go through an NDA and then get the MSA done with you, get the service schedules done with you, and get the commercials and the pricing done correctly with you so that we agree to have a baseline of pricing so we can move forward.","start_word":1660,"end_word":1715,"sentiment":"neutral","sentiment_score":0.28002408146858215},{"text":"And, yeah, that all can happen in pretty much twenty four hours, you know, as quick as possible.","start_word":1716,"end_word":1733,"sentiment":"positive","sentiment_score":0.46809881925582886},{"text":"And then we can start to move stuff across before the end of the month. Yeah. Okay. Okay. And then from the customer's So how long perspective would it take to process to move, like, the stupid trunk with all the IDs from one partner to other partner in your site? technically, from my side, it can happen instantly. My business partner, Daniel, is in The USA. He designs all our tech and everything else, so we've got a team that he'll help support. But moving, like, basically, when you have your hub access to create all the services from us, it can take literally ten seconds to create a SIP trunk. I just Mhmm. need to know who who the account is, the end account is, and what their name is and what numbers they have. And then Yeah. those I numbers need to be disengaged from that account and moved across to your Okay. account.","start_word":1734,"end_word":1890,"sentiment":"neutral","sentiment_score":0.05309661105275154},{"text":"That can happen in a couple of minutes easily once we look it up and move things across. So you you could have that service up and running, what, as soon as possible, really.","start_word":1891,"end_word":1924,"sentiment":"positive","sentiment_score":0.5487262606620789},{"text":"But the thing that's gonna take the most time is going through the commercials with you, giving you the paperwork to sign off, preparing all the service schedules and everything else. Usually, that could take me if I start working on it now and everything, it could take me up to half an hour, maybe an hour. And then Mhmm. we've got to discuss the commercials and, you know, depends how quick you are and how flexible you are. That could take half an hour as well. And then I've got to prepare everything, send an email on that.","start_word":1925,"end_word":2023,"sentiment":"neutral","sentiment_score":0.050509974360466},{"text":"So we could get everything all done today before lunch or after lunch technically.","start_word":2024,"end_word":2037,"sentiment":"positive","sentiment_score":0.3649967908859253},{"text":"And then then I just gotta then you gotta create services. And I should also give some time with you to show you what the part of the the Comstock hub looks like where you create service. But right now, we're in the middle of actually upgrading that, so you're gonna have a new hub next week. So Okay. I'm kinda not too sure whether to show you the old one now or just wait next week to see the new one. You know what I mean?","start_word":2038,"end_word":2124,"sentiment":"neutral","sentiment_score":-0.0184259545058012},{"text":"We can get everything else done, and then I just can give you access, and then you just kinda see the new hub next week anyway.","start_word":2125,"end_word":2150,"sentiment":"positive","sentiment_score":0.35619086027145386},{"text":"So that's where we're at. I mean but I'm No.","start_word":2151,"end_word":2160,"sentiment":"neutral","sentiment_score":0.0018409655895084145},{"text":"kind of more Okay.","start_word":2161,"end_word":2164,"sentiment":"negative","sentiment_score":-0.3407997190952301},{"text":"interested in in in the future aspect of things. I know we only have one client now that we're gonna sort of look after potentially, but and I know at the moment you're recommending voice services to go through Breeze Connect. Is that right? You see, yes. This like, I'm it's not about recommending. This everything is set up by me. Like, even Okay. like that, I got access portal, and I create the strip, and I get the number and everything Oh, for sorry. me. Are you using Bridge Connect to provide the voice services? I yeah. Actually, because I'm resell. Yeah. Oh, yeah. But Recently. the Okay. the bill Yeah. go directly from Breeze, not me, not White Yeah. Lake. I I understand. Okay. Yes. But I create the SIP account and I allocate all So the DID number for them. I create everything for them. so so Yeah. Breeze gives you access to their seat trunks that they let you Yes. build? Yes. So I Okay. can create the Citibitron as my as much as I want. Okay. Okay. And also, Smaller. I brought Yeah. this, like, I put the account to, like, the customer details, the ABN number verified everything, clear Yeah. the Okay. account, then then I do, like, And the they ZipRecruiter they bill them interview. directly. Yeah. Okay. So there's one thing I had need to mention is because we're gonna wholesale, you're gonna need to do the billing for your end customers moving forward. So Yes. we got the CDRs. We got everything else. We even have a billing platform that you can use that does two way integration with Xero. But are you in a position to rebill your end customers Yeah. We directly? but we're using this workbook. Yeah. Yeah. You can use anything you want. You can use but you gotta take out CDRs and and you have to end up billing billing the end customer because we don't bill the end customers. We bill Yeah. you guys So I with the yeah. wholesale I know. usage This is what again. they call white label. So I have to Correct. create Perfect. the invoice for the customer Yep. and Yep. send That's it right. as I'm a I'm the Yep. provider, actually. You become the provider. We become behind Yeah. the scenes. Yeah. Yeah. So Exactly. it's a different model, so that's why. But for that, you get the wholesale pricing and everything else, which should be more than yeah. Yeah.","start_word":2165,"end_word":2586,"sentiment":"neutral","sentiment_score":0.0884706439070792},{"text":"Which should be competitive anyway.","start_word":2587,"end_word":2591,"sentiment":"positive","sentiment_score":0.39719974994659424},{"text":"But, yeah, we know Breeze very well. I mean, that's the least I can say. It's a small Yeah. So you see, these these guys, one. like, because I'm dealing with the leaders. I'm dealing with the many wholesalers. But these, Yep. like, many offers like, I'm also a TVG partner. Yep. I'm a TVG I got retailer. I used to be before Vocus, even with the Pocus, but I don't offer, like because their process is so long take to do anything. So I stopped using it. them. I used to be using them for, like, last ten years, TVG Yeah. with the, double Okay. I, BP. Alright. But Okay.","start_word":2592,"end_word":2702,"sentiment":"neutral","sentiment_score":-0.0022855582647025585},{"text":"the problem, Let's the process is too long for me to deal with them.","start_word":2703,"end_word":2716,"sentiment":"negative","sentiment_score":-0.33909475803375244},{"text":"It's like take weeks sometimes, like, dealing with them. Yeah. I understand. Yeah. The corporations So move this slow. That's okay. yeah. Mostly, they don't focus on us, like, focusing on the big business. Correct. Okay. Let's do this. Can you send me an email, Abdul? My email is sean, s e a n, Yep. One at second. S s thirty. for Sarah, e for echo, a for alpha, n for November, at Yes. Comstock dot com. So our our website, c Mhmm. o,mm,stack.com. Yeah. Understand.com. Yes. Yep. And then in that email, can you just I need a few items so that I can start preparing stuff. I'll just need Yeah. your full name, your company name, full company name, your registered address, Mhmm. Mhmm. an ABN number or a ACN number. Yes. And then that way, the first step for me is to prepare the NDA, get that back to you today, and we need to talk about pricing after that. And then what's her availability, like, this afternoon, Abdul? Actually, you can call me back, like, wherever you want. But, actually, between 03:30 and maybe 04:30, I have a online meeting. Okay. But Alright. but after that, I'm available. Before that, I'm available. Yeah. Okay. It's alright. How about I do the, I'll do the NDA first. I'll prepare a draft, email, spreadsheet of some rates that I can send Mhmm. across. And then if you're happy with that, we can proceed. Or if you wanna talk about some of the pricing, let me know. So I'll do that in once you've signed the NDA, and then we'll take it from the next step. And we'll have another chat this afternoon, and they'll probably yeah. We just Yeah. gotta get the commercials done today, and then maybe tomorrow, I'm a bit more free. We can I can show you how to create a SIP trunk and everything else, and at least show you what the the portals look like for now? And then there'll be an update to the new portal next week anyway. No. Okay. That's what I'm thinking. We can get everything Yeah. done by Friday today, so that's fine. And then next week, we will move the customer before the end of the month. That'd be No. No worries. Okay.","start_word":2717,"end_word":3102,"sentiment":"neutral","sentiment_score":0.04949241036964204},{"text":"We'll do that. fine. We'll Sounds do good. Do that.","start_word":3103,"end_word":3112,"sentiment":"positive","sentiment_score":0.4579088985919952},{"text":"Alright. alright. K. So I'll So wait for I'm your email, gonna and send then you I can email up to sean@chromestark.com. yep. Yep. Okay. Sure. As soon as I get No worries. that, I'll I'll be working Thank on you a few very things. much.","start_word":3113,"end_word":3158,"sentiment":"neutral","sentiment_score":0.12592296561469202},{"text":"Thanks a Alright. lot for your help.","start_word":3159,"end_word":3165,"sentiment":"positive","sentiment_score":0.6058900952339172},{"text":"K.","start_word":3166,"end_word":3166,"sentiment":"neutral","sentiment_score":0.17567136883735657},{"text":"Speak Great. soon. Thank you. You too.","start_word":3167,"end_word":3173,"sentiment":"positive","sentiment_score":0.4779732823371887},{"text":"K. Bye now. Yeah.","start_word":3174,"end_word":3177,"sentiment":"neutral","sentiment_score":0.20047087967395785}],"average":{"sentiment":"neutral","sentiment_score":0.0866022879587663}}}}