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I'm just gonna turn the recording off now because we don't ever wanna record your bank details, and our phone calls are obviously recorded training and quality purposes. I'm just gonna press the button. You should hear a lady tell you the record the recording is off. In a moment. K. Was there a beep at all or someone come and told you the recording had stopped? Yeah. Perfect. No problem at all. So that just means that I'm not recording your bank details, which is important for privacy and security. Now I do have two accounts on file here. The main one that we tend to use, I believe, is the BSB with I've got the BSB 484799, and the other BSB is 228748. Which account are you wanting to use for the withdrawals? It says here oh, no. Sorry. That's your account number on the on the file. That's your your BSB for the actual Netwealth account. So the only one that we have noted here at the moment is ending in the account, ending in 083. That's the main one that we tend to do withdrawals to. Did you want both of them to go through to that? Yep. Yep. Perfect. No. That's okay. Lovely. Netwealth has noted their little kind of account they received funds into as an account on there, which is incorrect. So that's alright. I can have both those funds done. I'll do up the transaction with that advice there for you. I'll get Caden to send it through to you via OdooSign. Feel free to have a read through it. Let me know if there's any questions there. I'll organize the first withdrawal as soon as possible. And the second one, I'll organize the the week prior to the May 10 for you. That way, we have enough time to draw it down. Is that okay? Yep. Lovely. Thank you so much. Is there anything else you need from me at the moment, Andre? Sorry. No. Yeah. Yeah. I will get Connor to start the sell downs as soon as possible for you, and I'll get him to sell them down in the quickest main manner so he can just avoid selling down any managed funds and do it out of the quickest investment options if you'd like me to. Yeah. Normally, it takes about seven days to complete the sell downs and the withdrawal there. If there's any delay, I'll get I'll get someone to give you a call and let you know ahead of time. That's okay. My pleasure, Andre. You have a great afternoon. Thank you. See you later. 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Andre. I'm so sorry. I went to turn the recording off, and it just dropped out completely. I do apologize about that. I'm just gonna turn the recording off now because we don't ever wanna record your bank details, and our phone calls are obviously recorded training and quality purposes.\n\nI'm just gonna press the button. You should hear a lady tell you the record the recording is off. In a moment. K. Was there a beep at all or someone come and told you the recording had stopped?\n\nYeah. Perfect. No problem at all. So that just means that I'm not recording your bank details, which is important for privacy and security. Now I do have two accounts on file here.\n\nThe main one that we tend to use, I believe, is the BSB with I've got the BSB 484799, and the other BSB is 228748. Which account are you wanting to use for the withdrawals? It says here oh, no. Sorry. That's your account number on the on the file.\n\nThat's your your BSB for the actual Netwealth account. So the only one that we have noted here at the moment is ending in the account, ending in 083. That's the main one that we tend to do withdrawals to. Did you want both of them to go through to that? Yep.\n\nYep. Perfect. No. That's okay. Lovely.\n\nNetwealth has noted their little kind of account they received funds into as an account on there, which is incorrect. So that's alright. I can have both those funds done. I'll do up the transaction with that advice there for you. I'll get Caden to send it through to you via OdooSign.\n\nFeel free to have a read through it. Let me know if there's any questions there. I'll organize the first withdrawal as soon as possible. And the second one, I'll organize the the week prior to the May 10 for you. That way, we have enough time to draw it down.\n\nIs that okay? Yep. Lovely. Thank you so much. Is there anything else you need from me at the moment, Andre?\n\nSorry. No. Yeah. Yeah. I will get Connor to start the sell downs as soon as possible for you, and I'll get him to sell them down in the quickest main manner so he can just avoid selling down any managed funds and do it out of the quickest investment options if you'd like me to.\n\nYeah. Normally, it takes about seven days to complete the sell downs and the withdrawal there. If there's any delay, I'll get I'll get someone to give you a call and let you know ahead of time. That's okay. My pleasure, Andre.\n\nYou have a great afternoon. Thank you. See you later. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Andre.","start":2.32,"end":2.8,"sentiment":"neutral","sentiment_score":0.0027282321825623512},{"text":"I'm so sorry.","start":2.8,"end":3.36,"sentiment":"negative","sentiment_score":-0.3366089115540187},{"text":"I went to turn the recording off, and it just dropped out completely.","start":3.36,"end":6.64,"sentiment":"negative","sentiment_score":-0.47658654818168056},{"text":"I do apologize about that.","start":6.64,"end":8.26,"sentiment":"neutral","sentiment_score":-0.19604592621326447},{"text":"I'm just gonna turn the recording off now because we don't ever wanna record your bank details, and our phone calls are obviously recorded training and quality purposes.","start":9.679999,"end":16.855,"sentiment":"neutral","sentiment_score":-0.08739700667294008}],"sentiment":"neutral","sentiment_score":-0.208379239501322,"num_words":51,"start":2.32,"end":16.855},{"sentences":[{"text":"I'm just gonna press the 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That's okay. Yep. Just a little tiny bit. Yep. Yep. Yep. What what was that second one you read out? I don't actually recognize it. Yeah. 5 to 2. Yes. Yeah. Okay. No. Just on this the the one that's now. How long do you think that's likely to be? I'll leave it in your casual hands. I guess it'll be within the week. Right? Okay. Terrific. Thank you very much. You too. Thank you. 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That's okay. Yep. Just a little tiny bit. Yep.\n\nYep. Yep. What what was that second one you read out? I don't actually recognize it. Yeah.\n\n5 to 2. Yes. Yeah. Okay. No.\n\nJust on this the the one that's now. How long do you think that's likely to be? I'll leave it in your casual hands. I guess it'll be within the week. Right?\n\nOkay. Terrific. Thank you very much. You too. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Dana.","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.21919314563274384},{"text":"That's okay.","start":8.4,"end":9.22,"sentiment":"neutral","sentiment_score":0.09932029992341995},{"text":"Yep.","start":17.425,"end":17.925,"sentiment":"neutral","sentiment_score":0.04079609364271164},{"text":"Just a little tiny bit.","start":33.11,"end":34.469997,"sentiment":"neutral","sentiment_score":-0.06523514389991761},{"text":"Yep.","start":34.469997,"end":34.969997,"sentiment":"neutral","sentiment_score":0.07621076703071594}],"sentiment":"neutral","sentiment_score":-0.022972140461206436,"num_words":10,"start":7.3599997,"end":34.969997},{"sentences":[{"text":"Yep.","start":54.635002,"end":55.115,"sentiment":"neutral","sentiment_score":0.076256662607193},{"text":"Yep.","start":55.115,"end":55.615,"sentiment":"neutral","sentiment_score":0.07089188694953918},{"text":"What what was that second one you read out?","start":64.92,"end":66.76,"sentiment":"neutral","sentiment_score":-0.047653630996743836},{"text":"I don't actually recognize it.","start":66.76,"end":68.38,"sentiment":"neutral","sentiment_score":-0.23562779128551484},{"text":"Yeah.","start":86.04,"end":86.200005,"sentiment":"neutral","sentiment_score":0.030793609097599983}],"sentiment":"neutral","sentiment_score":-0.08406349863199626,"num_words":17,"start":54.635002,"end":86.200005},{"sentences":[{"text":"5 to 2.","start":86.200005,"end":86.68,"sentiment":"neutral","sentiment_score":0.014709554302195707},{"text":"Yes.","start":86.68,"end":87.18,"sentiment":"neutral","sentiment_score":0.07110640406608582},{"text":"Yeah.","start":118.37,"end":118.69,"sentiment":"neutral","sentiment_score":0.053233951330184937},{"text":"Okay.","start":118.69,"end":119.19,"sentiment":"neutral","sentiment_score":0.07959537953138351},{"text":"No.","start":124.130005,"end":124.53,"sentiment":"neutral","sentiment_score":-0.037964485585689545}],"sentiment":"neutral","sentiment_score":0.03001427317836455,"num_words":7,"start":86.200005,"end":124.53},{"sentences":[{"text":"Just on this the the one that's now.","start":124.53,"end":127.090004,"sentiment":"neutral","sentiment_score":-0.04204760957509279},{"text":"How long do you think that's likely to be?","start":127.090004,"end":129.03,"sentiment":"neutral","sentiment_score":-0.03776790574193001},{"text":"I'll leave it in your casual hands.","start":144.25,"end":145.69,"sentiment":"neutral","sentiment_score":0.033172667026519775},{"text":"I guess it'll be within the week.","start":145.69,"end":146.97,"sentiment":"neutral","sentiment_score":0.031922905040638785},{"text":"Right?","start":146.97,"end":147.47,"sentiment":"neutral","sentiment_score":0.029447045177221295}],"sentiment":"neutral","sentiment_score":-0.005974249332211912,"num_words":32,"start":124.53,"end":147.47},{"sentences":[{"text":"Okay.","start":157.29001,"end":157.69,"sentiment":"neutral","sentiment_score":0.11836403608322144},{"text":"Terrific.","start":157.69,"end":158.19,"sentiment":"positive","sentiment_score":0.4445638060569763},{"text":"Thank you very much.","start":158.39894,"end":160.97894,"sentiment":"positive","sentiment_score":0.46999983489513397},{"text":"You too.","start":162.23894,"end":162.71893,"sentiment":"neutral","sentiment_score":0.3166719824075699},{"text":"Thank you.","start":162.71893,"end":163.37894,"sentiment":"positive","sentiment_score":0.43383146822452545}],"sentiment":"positive","sentiment_score":0.39439340829849245,"num_words":10,"start":157.29001,"end":163.37894},{"sentences":[{"text":"Bye.","start":164.95894,"end":165.45894,"sentiment":"neutral","sentiment_score":-0.09183644503355026}],"sentiment":"neutral","sentiment_score":-0.09183644503355026,"num_words":1,"start":164.95894,"end":165.45894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Andre. I'm so sorry. I went to turn the recording off, and it just dropped out completely. I do apologize\n\nChannel 1: Dana.\n\nChannel 0: about that.\n\nChannel 1: That's okay.\n\nChannel 0: I'm just gonna turn the recording off now because we don't ever wanna record your bank details, and our phone calls are obviously recorded training and quality purposes.\n\nChannel 1: Yep.\n\nChannel 0: I'm just gonna press the button. You should hear a lady tell you the record the recording is off. In a moment. K. Was there a beep at all or someone come and told you the recording had stopped?\n\nChannel 1: Just a little tiny bit. Yep.\n\nChannel 0: Yeah. Perfect. No problem at all. So that just means that I'm not recording your bank details, which is important for privacy and security. Now I do have two accounts on file here.\n\nThe main one that we tend to use, I believe, is the BSB with I've got the BSB 484799,\n\nChannel 1: Yep. Yep.\n\nChannel 0: and the other BSB is 228748. Which account are you wanting to use for the withdrawals?\n\nChannel 1: What what was that second one you read out? I don't actually recognize it.\n\nChannel 0: It says here oh, no. Sorry. That's your account number on the on the file. That's your your BSB for the actual Netwealth account. So the only one that we have noted here at the moment is ending in the account, ending in 083.\n\nThat's the main one that we tend to do withdrawals to. Did you want both of them to go through to that?\n\nChannel 1: Yeah. 5 to 2. Yes.\n\nChannel 0: Yep. Yep. Perfect. No. That's okay.\n\nLovely. Netwealth has noted their little kind of account they received funds into as an account on there, which is incorrect. So that's alright. I can have both those funds done. I'll do up the transaction with that advice there for you.\n\nI'll get Caden to send it through to you via OdooSign. Feel free to have a read through it. Let me know if there's any questions there. I'll organize the first withdrawal as soon as possible. And the second one, I'll organize the the week prior to the May 10 for you.\n\nThat way, we have enough time to draw it down. Is that okay?\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Yep. Lovely. Thank you so much. Is there anything else you need from me at the moment, Andre? Sorry.\n\nChannel 1: No. Just on this\n\nChannel 0: No.\n\nChannel 1: the the one that's\n\nChannel 0: Yeah.\n\nChannel 1: now. How long do you think\n\nChannel 0: Yeah.\n\nChannel 1: that's likely to be?\n\nChannel 0: I will get Connor to start the sell downs as soon as possible for you, and I'll get him to sell them down in the quickest main manner so he can just avoid selling down any managed funds and do it out of the quickest investment options if you'd like me to.\n\nChannel 1: I'll leave it in your casual hands. I guess it'll be within the week. Right?\n\nChannel 0: Yeah. Normally, it takes about seven days to complete the sell downs and the withdrawal there. If there's any delay, I'll get I'll get someone to give you a call and let you know ahead of time.\n\nChannel 1: Okay. Terrific. Thank you very\n\nChannel 0: That's okay. My pleasure, Andre.\n\nChannel 1: much.\n\nChannel 0: You have a great afternoon.\n\nChannel 1: You too. Thank you.\n\nChannel 0: Thank you. See you later. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Andre.","start":2.32,"end":2.8,"sentiment":"neutral","sentiment_score":0.0027282321825623512},{"text":"I'm so sorry.","start":2.8,"end":3.36,"sentiment":"negative","sentiment_score":-0.3366089115540187},{"text":"I went to turn the recording off, and it just dropped out completely.","start":3.36,"end":6.64,"sentiment":"negative","sentiment_score":-0.47658654818168056},{"text":"I do apologize","start":6.64,"end":7.46,"sentiment":"neutral","sentiment_score":-0.22703773279984793}],"sentiment":"negative","sentiment_score":-0.3752908854789677,"channel":0,"num_words":21,"start":2.32,"end":7.46},{"sentences":[{"text":"Dana.","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.21919314563274384}],"sentiment":"neutral","sentiment_score":-0.21919314563274384,"channel":1,"num_words":1,"start":7.3599997,"end":7.8599997},{"sentences":[{"text":"about 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here.","start":41.645,"end":44.305,"sentiment":"neutral","sentiment_score":0.07222631656461292}],"sentiment":"neutral","sentiment_score":0.059939158713501514,"channel":0,"num_words":33,"start":34.69,"end":44.305},{"sentences":[{"text":"The main one that we tend to use, I believe, is the BSB with I've got the BSB 484799,","start":45.485,"end":54.705,"sentiment":"neutral","sentiment_score":0.07127421466927779}],"sentiment":"neutral","sentiment_score":0.07127421466927779,"channel":0,"num_words":19,"start":45.485,"end":54.705},{"sentences":[{"text":"Yep.","start":54.635002,"end":55.115,"sentiment":"neutral","sentiment_score":0.076256662607193},{"text":"Yep.","start":55.115,"end":55.615,"sentiment":"neutral","sentiment_score":0.07089188694953918}],"sentiment":"neutral","sentiment_score":0.07357427477836609,"channel":1,"num_words":2,"start":54.635002,"end":55.615},{"sentences":[{"text":"and the other BSB is 228748.","start":56.0,"end":59.04,"sentiment":"neutral","sentiment_score":0.03863790724426508},{"text":"Which account are you wanting to use for the withdrawals?","start":59.04,"end":61.62,"sentiment":"neutral","sentiment_score":0.04391829315572977}],"sentiment":"neutral","sentiment_score":0.04193814843893051,"channel":0,"num_words":16,"start":56.0,"end":61.62},{"sentences":[{"text":"What what was that second one you read out?","start":64.92,"end":66.76,"sentiment":"neutral","sentiment_score":-0.047653630996743836},{"text":"I don't actually recognize it.","start":66.76,"end":68.38,"sentiment":"neutral","sentiment_score":-0.23562779128551484}],"sentiment":"neutral","sentiment_score":-0.1147872596713049,"channel":1,"num_words":14,"start":64.92,"end":68.38},{"sentences":[{"text":"It says here oh, no.","start":68.335,"end":70.335,"sentiment":"neutral","sentiment_score":-0.10082649290561677},{"text":"Sorry.","start":70.335,"end":70.575,"sentiment":"neutral","sentiment_score":-0.1299891620874405},{"text":"That's your account number on the on the file.","start":70.575,"end":72.595,"sentiment":"neutral","sentiment_score":-0.07751885222064124},{"text":"That's your your BSB for the actual Netwealth account.","start":72.655,"end":75.715,"sentiment":"neutral","sentiment_score":-0.0517316572368145},{"text":"So the only one that we have noted here at the moment is ending in the account, ending in 083.","start":75.775,"end":80.79,"sentiment":"neutral","sentiment_score":-0.03412736458703876}],"sentiment":"neutral","sentiment_score":-0.05636189780621366,"channel":0,"num_words":44,"start":68.335,"end":80.79},{"sentences":[{"text":"That's the main one that we tend to do withdrawals to.","start":80.79,"end":82.950005,"sentiment":"neutral","sentiment_score":0.0208389281549237},{"text":"Did you want both of them to go through to that?","start":82.950005,"end":85.21001,"sentiment":"neutral","sentiment_score":-0.005047918043353341}],"sentiment":"neutral","sentiment_score":0.00789550505578518,"channel":0,"num_words":22,"start":80.79,"end":85.21001},{"sentences":[{"text":"Yeah.","start":86.04,"end":86.200005,"sentiment":"neutral","sentiment_score":0.030793609097599983},{"text":"5 to 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okay.","start":88.39,"end":89.21001,"sentiment":"neutral","sentiment_score":0.21890994906425476}],"sentiment":"neutral","sentiment_score":0.17807604869206747,"channel":0,"num_words":6,"start":87.19,"end":89.21001},{"sentences":[{"text":"Lovely.","start":89.43,"end":89.93,"sentiment":"neutral","sentiment_score":0.10178200900554656},{"text":"Netwealth has noted their little kind of account they received funds into as an account on there, which is incorrect.","start":90.310005,"end":96.170006,"sentiment":"neutral","sentiment_score":-0.1636542584747076},{"text":"So that's alright.","start":96.305,"end":97.125,"sentiment":"neutral","sentiment_score":-0.00737146536509196},{"text":"I can have both those funds done.","start":97.345,"end":98.865,"sentiment":"neutral","sentiment_score":0.18437121595655168},{"text":"I'll do up the transaction with that advice there for you.","start":98.865,"end":101.265,"sentiment":"neutral","sentiment_score":0.1920782910151915}],"sentiment":"neutral","sentiment_score":0.005001003720930645,"channel":0,"num_words":42,"start":89.43,"end":101.265},{"sentences":[{"text":"I'll get Caden to send it through to you via OdooSign.","start":101.265,"end":103.845,"sentiment":"neutral","sentiment_score":0.13268810239705173},{"text":"Feel free to have a read through it.","start":104.225,"end":105.505,"sentiment":"neutral","sentiment_score":0.16295696794986725},{"text":"Let me know if there's any questions there.","start":105.505,"end":107.284996,"sentiment":"neutral","sentiment_score":0.14228800404816866},{"text":"I'll organize the first withdrawal as soon as possible.","start":107.345,"end":110.085,"sentiment":"neutral","sentiment_score":0.09396190072099368},{"text":"And the second one, I'll organize the the week prior to the May 10 for you.","start":110.39,"end":115.43,"sentiment":"neutral","sentiment_score":0.07897060294635594}],"sentiment":"neutral","sentiment_score":0.11559068569197105,"channel":0,"num_words":52,"start":101.265,"end":115.43},{"sentences":[{"text":"That way, we have enough time to draw it down.","start":115.43,"end":117.35,"sentiment":"neutral","sentiment_score":0.10630294904112816},{"text":"Is that okay?","start":117.35,"end":118.17,"sentiment":"neutral","sentiment_score":0.07826223969459534}],"sentiment":"neutral","sentiment_score":0.0998320161150052,"channel":0,"num_words":13,"start":115.43,"end":118.17},{"sentences":[{"text":"Yeah.","start":118.37,"end":118.69,"sentiment":"neutral","sentiment_score":0.053233951330184937},{"text":"Okay.","start":118.69,"end":119.19,"sentiment":"neutral","sentiment_score":0.07959537953138351}],"sentiment":"neutral","sentiment_score":0.06641466543078423,"channel":1,"num_words":2,"start":118.37,"end":119.19},{"sentences":[{"text":"Yep.","start":119.27,"end":119.77,"sentiment":"neutral","sentiment_score":0.1615356802940369},{"text":"Lovely.","start":119.829994,"end":120.329994,"sentiment":"positive","sentiment_score":0.4881154000759125},{"text":"Thank you so much.","start":120.47,"end":121.509995,"sentiment":"positive","sentiment_score":0.6430971622467041},{"text":"Is there anything else you need from me at the moment, Andre?","start":121.509995,"end":123.75,"sentiment":"neutral","sentiment_score":0.1162407969435056},{"text":"Sorry.","start":123.75,"end":124.25,"sentiment":"neutral","sentiment_score":-0.029923904687166217}],"sentiment":"neutral","sentiment_score":0.24142133621008774,"channel":0,"num_words":19,"start":119.27,"end":124.25},{"sentences":[{"text":"No.","start":124.130005,"end":124.53,"sentiment":"neutral","sentiment_score":-0.037964485585689545},{"text":"Just on this","start":124.53,"end":125.25,"sentiment":"neutral","sentiment_score":-0.027450586358706158}],"sentiment":"neutral","sentiment_score":-0.030079061165452003,"channel":1,"num_words":4,"start":124.130005,"end":125.25},{"sentences":[{"text":"No.","start":125.204994,"end":125.704994,"sentiment":"neutral","sentiment_score":-0.05595937743782997}],"sentiment":"neutral","sentiment_score":-0.05595937743782997,"channel":0,"num_words":1,"start":125.204994,"end":125.704994},{"sentences":[{"text":"the the one that's","start":125.41,"end":126.69,"sentiment":"neutral","sentiment_score":-0.05738479923456907}],"sentiment":"neutral","sentiment_score":-0.05738479923456907,"channel":1,"num_words":4,"start":125.41,"end":126.69},{"sentences":[{"text":"Yeah.","start":126.405,"end":126.905,"sentiment":"neutral","sentiment_score":-0.02352438122034073}],"sentiment":"neutral","sentiment_score":-0.02352438122034073,"channel":0,"num_words":1,"start":126.405,"end":126.905},{"sentences":[{"text":"now.","start":126.69,"end":127.090004,"sentiment":"neutral","sentiment_score":-0.02448992058634758},{"text":"How long do you 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to.","start":129.36499,"end":143.37,"sentiment":"neutral","sentiment_score":-0.018419808851411708}],"sentiment":"neutral","sentiment_score":-0.018419808851411708,"channel":0,"num_words":52,"start":129.36499,"end":143.37},{"sentences":[{"text":"I'll leave it in your casual hands.","start":144.25,"end":145.69,"sentiment":"neutral","sentiment_score":0.033172667026519775},{"text":"I guess it'll be within the week.","start":145.69,"end":146.97,"sentiment":"neutral","sentiment_score":0.031922905040638785},{"text":"Right?","start":146.97,"end":147.47,"sentiment":"neutral","sentiment_score":0.029447045177221295}],"sentiment":"neutral","sentiment_score":0.03234106997648875,"channel":1,"num_words":15,"start":144.25,"end":147.47},{"sentences":[{"text":"Yeah.","start":147.83,"end":148.15,"sentiment":"neutral","sentiment_score":0.012508374638855456},{"text":"Normally, it takes about seven days to complete the sell downs and the withdrawal 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okay.","start":158.825,"end":159.565,"sentiment":"positive","sentiment_score":0.4195757210254669},{"text":"My pleasure, Andre.","start":159.705,"end":160.665,"sentiment":"positive","sentiment_score":0.5266131560007731}],"sentiment":"positive","sentiment_score":0.4837981820106506,"channel":0,"num_words":5,"start":158.825,"end":160.665},{"sentences":[{"text":"much.","start":160.47894,"end":160.97894,"sentiment":"positive","sentiment_score":0.5264066457748413}],"sentiment":"positive","sentiment_score":0.5264066457748413,"channel":1,"num_words":1,"start":160.47894,"end":160.97894},{"sentences":[{"text":"You have a great afternoon.","start":160.665,"end":161.885,"sentiment":"positive","sentiment_score":0.6255690455436707}],"sentiment":"positive","sentiment_score":0.6255690455436707,"channel":0,"num_words":5,"start":160.665,"end":161.885},{"sentences":[{"text":"You too.","start":162.23894,"end":162.71893,"sentiment":"neutral","sentiment_score":0.3166719824075699},{"text":"Thank you.","start":162.71893,"end":163.37894,"sentiment":"positive","sentiment_score":0.43383146822452545}],"sentiment":"positive","sentiment_score":0.37525172531604767,"channel":1,"num_words":4,"start":162.23894,"end":163.37894},{"sentences":[{"text":"Thank you.","start":163.465,"end":163.94499,"sentiment":"positive","sentiment_score":0.36205634474754333},{"text":"See you later.","start":163.94499,"end":164.505,"sentiment":"positive","sentiment_score":0.3995125889778137},{"text":"Bye.","start":164.505,"end":165.005,"sentiment":"neutral","sentiment_score":0.20667123794555664}],"sentiment":"positive","sentiment_score":0.3548869490623474,"channel":0,"num_words":6,"start":163.465,"end":165.005},{"sentences":[{"text":"Bye.","start":164.95894,"end":165.45894,"sentiment":"neutral","sentiment_score":-0.09183644503355026}],"sentiment":"neutral","sentiment_score":-0.09183644503355026,"channel":1,"num_words":1,"start":164.95894,"end":165.45894}]},"summary":{"result":"success","short":"The customer, Andre, is speaking with a representative about his bank account. The representative informs him that the bank account is not being recorded and that the customer's BSB account is not the main account to withdraw funds from. The representative also informs the customer that the customer's Net adverse account is noted as incorrect and will be updated. The customer agrees to the new arrangement and the representative will send a notification to the customer."},"intents":{"segments":[{"text":"I'm so sorry. I went to turn the recording off, and it just dropped out completely. I do apologize Dana. about that. That's okay. I'm just gonna turn the recording off now because we don't ever wanna record your bank details, and our phone calls are obviously recorded training and quality purposes. Yep.","start_word":2,"end_word":54,"intents":[{"intent":"Request recording","confidence_score":0.0046299524},{"intent":"Understand recording","confidence_score":0.0047899126}]},{"text":"Which account are you wanting to use for the withdrawals?","start_word":160,"end_word":169,"intents":[{"intent":"Clarify account details","confidence_score":0.006871033}]},{"text":"That's your account number on the on the file. That's your your BSB for the actual Netwealth account.","start_word":190,"end_word":207,"intents":[{"intent":"Identify account number","confidence_score":0.02659976}]},{"text":"That's your account number on the on the file. That's your your BSB for the actual Netwealth account. So the only one that we have noted here at the moment is ending in the account, ending in 083. That's the main one that we tend to do withdrawals to. Did you want both of them to go through to that? Yeah.","start_word":190,"end_word":250,"intents":[{"intent":"Confirm account number","confidence_score":0.099557705}]},{"text":"That's okay. Lovely.","start_word":259,"end_word":261,"intents":[{"intent":"End conversation","confidence_score":0.02655006}]},{"text":"I'll do up the transaction with that advice there for you.","start_word":292,"end_word":302,"intents":[{"intent":"Receive transaction advice","confidence_score":0.009646837}]},{"text":"I'll organize the first withdrawal as soon as possible. And the second one, I'll organize the the week prior to the May 10 for you. That way, we have enough time to draw it down. Is that okay? Yeah.","start_word":330,"end_word":368,"intents":[{"intent":"Plan withdrawal","confidence_score":0.040428128}]},{"text":"That way, we have enough time to draw it down. Is that okay? Yeah.","start_word":355,"end_word":368,"intents":[{"intent":"Pull down funds","confidence_score":0.0084781945}]},{"text":"If there's any delay, I'll get I'll get someone to give you a call and let you know ahead of time. Okay. Terrific.","start_word":493,"end_word":515,"intents":[{"intent":"Make a call","confidence_score":0.004496085}]}]},"sentiments":{"segments":[{"text":"Hi, Andre. I'm so sorry.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":-0.172933429479599},{"text":"I went to turn the recording off, and it just dropped out completely.","start_word":5,"end_word":17,"sentiment":"negative","sentiment_score":-0.4695074260234833},{"text":"I do apologize Dana. about that. That's okay. I'm just gonna turn the recording off now because we don't ever wanna record your bank details, and our phone calls are obviously recorded training and quality purposes. Yep. I'm just gonna press the button. You should hear a lady tell you the record the recording is off. In a moment. K. Was there a beep at all or someone come and told you the recording had stopped? Just a little tiny bit. Yep. Yeah.","start_word":18,"end_word":100,"sentiment":"neutral","sentiment_score":-0.05176117271184921},{"text":"Perfect.","start_word":101,"end_word":101,"sentiment":"positive","sentiment_score":0.4272870719432831},{"text":"No problem at all. So that just means that I'm not recording your bank details, which is important for privacy and security. Now I do have two accounts on file here. The main one that we tend to use, I believe, is the BSB with I've got the BSB 484799, Yep. Yep. and the other BSB is 228748. Which account are you wanting to use for the withdrawals? What what was that second one you read out? I don't actually recognize it. It says here oh, no. Sorry. That's your account number on the on the file. That's your your BSB for the actual Netwealth account. So the only one that we have noted here at the moment is ending in the account, ending in 083. That's the main one that we tend to do withdrawals to. Did you want both of them to go through to that? Yeah. 5 to 2. Yes. Yep. Yep. Perfect. No. That's okay.","start_word":102,"end_word":260,"sentiment":"neutral","sentiment_score":0.008494492620229721},{"text":"Lovely.","start_word":261,"end_word":261,"sentiment":"positive","sentiment_score":0.5203422904014587},{"text":"Netwealth has noted their little kind of account they received funds into as an account on there, which is incorrect. So that's alright. I can have both those funds done. I'll do up the transaction with that advice there for you. I'll get Caden to send it through to you via OdooSign. Feel free to have a read through it. Let me know if there's any questions there. I'll organize the first withdrawal as soon as possible. And the second one, I'll organize the the week prior to the May 10 for you. That way, we have enough time to draw it down. Is that okay? Yeah. Okay. Yep.","start_word":262,"end_word":370,"sentiment":"neutral","sentiment_score":0.07422958314418793},{"text":"Lovely. Thank you so much.","start_word":371,"end_word":375,"sentiment":"positive","sentiment_score":0.5937873721122742},{"text":"Is there anything else you need from me at the moment, Andre? Sorry. No. Just on this No. the the one that's Yeah. now. How long do you think Yeah. that's likely to be? I will get Connor to start the sell downs as soon as possible for you, and I'll get him to sell them down in the quickest main manner so he can just avoid selling down any managed funds and do it out of the quickest investment options if you'd like me to. I'll leave it in your casual hands. I guess it'll be within the week. Right? Yeah. Normally, it takes about seven days to complete the sell downs and the withdrawal there. If there's any delay, I'll get I'll get someone to give you a call and let you know ahead of time. Okay.","start_word":376,"end_word":514,"sentiment":"neutral","sentiment_score":-0.00034432049142196774},{"text":"Terrific. Thank you very That's okay. My pleasure, Andre. much. You have a great afternoon.","start_word":515,"end_word":529,"sentiment":"positive","sentiment_score":0.5123186111450195},{"text":"You too.","start_word":530,"end_word":531,"sentiment":"neutral","sentiment_score":0.31755009293556213},{"text":"Thank you. Thank you. See you later.","start_word":532,"end_word":538,"sentiment":"positive","sentiment_score":0.4070418817656381},{"text":"Bye. Bye.","start_word":539,"end_word":540,"sentiment":"neutral","sentiment_score":0.15999215841293335}],"average":{"sentiment":"neutral","sentiment_score":0.030615004994510826}}}}