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Good afternoon. Thank you for calling your account. How may I help you today? Oh, just just one moment.\n\nI'm sorry to cut you off. So what is the number that you have a concern about? Yeah. What's the number that you do have the concern? Give me the number.\n\nIs this an engine number? Alright. So, technically, you have reached wrong phone number. You this is Airtel India. We only provide services to Australian phone number.\n\nNo other phone number. And what we do is Internet service provider in Australia and a mobile plan services. About your Indian phone number, you have to contact your local network Airtel India. We are separate company. I'm not really sure.\n\nWe're not affiliated. We don't have any details about them. Yeah. It really depends from the network where you bought your phone or your SIM card. It's really depend from the phone number and the network where you purchased the SIM.\n\nTo to to Airtel Australia or India, I said we are not affiliated to Airtel India. This is Airtel Australia. It's an Australian owned company that solely operates within Australia and is not affiliated with a Indian telecommunication company. Yes. We focus on providing telephony data and unified communication, Internet service in Australia.\n\nYeah. You're welcome. You do the same. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"positive","sentiment_score":0.3514871597290039},{"text":"Good afternoon.","start":0.71999997,"end":1.46,"sentiment":"positive","sentiment_score":0.5531084537506104},{"text":"Thank you for calling your account.","start":1.52,"end":3.06,"sentiment":"positive","sentiment_score":0.7192644079526266},{"text":"How may I help you today?","start":3.12,"end":4.5,"sentiment":"positive","sentiment_score":0.5700391481320063},{"text":"Oh, just just one moment.","start":53.690002,"end":55.77,"sentiment":"neutral","sentiment_score":-0.06619142144918441}],"sentiment":"positive","sentiment_score":0.44312841482460497,"num_words":20,"start":0.48,"end":55.77},{"sentences":[{"text":"I'm sorry to cut you off.","start":55.77,"end":57.05,"sentiment":"neutral","sentiment_score":-0.27194584161043167},{"text":"So what is the number that you have a concern 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purchased the SIM.","start":127.165,"end":132.545,"sentiment":"neutral","sentiment_score":-0.05134873713056246}],"sentiment":"neutral","sentiment_score":-0.054123847041188215,"num_words":41,"start":100.454994,"end":132.545},{"sentences":[{"text":"To to to Airtel Australia or India, I said we are not affiliated to Airtel India.","start":149.03499,"end":157.295,"sentiment":"neutral","sentiment_score":-0.03660159790888429},{"text":"This is Airtel Australia.","start":157.515,"end":159.375,"sentiment":"neutral","sentiment_score":-0.029166395543143153},{"text":"It's an Australian owned company that solely operates within Australia and is not affiliated with a Indian telecommunication company.","start":159.915,"end":169.36,"sentiment":"neutral","sentiment_score":-0.025763228731720073},{"text":"Yes.","start":171.82,"end":172.32,"sentiment":"neutral","sentiment_score":0.022800225764513016},{"text":"We focus on providing telephony data and unified communication, Internet service in 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This is Gokula Sampaia, and I'm from India. So I've recently traveled from India to Australia last week. And on the day of my boarding the flight, my Airtel plan Indian based Airtel plan was done on the same day. I mean, it got expired on the same day, so I didn't care to recharge it again because it doesn't make any sense after using it in Australia or something. So after I came here, I bought another SIM card, Australian SIM card, and that network is active now. So then when it got active, I've changed my Airtel SIM slot to another SIM. The slot is changed now. Area number? Yeah. It is an Indian number. Okay. Okay. But is it possible for me to call them from while I'm being in Okay. Okay. But, do you could you give me some general information? But, when you when you're traveling like this, if you like, should you should you keep your base plan active? And what if you recharge it again when you move to another country with your base plan, and on top of it, if you top up with the SMS? Mhmm. Okay. Okay. But okay. But do you guys respond to emails actively? Is it possible for me to send a mail to them? Oh, so you're totally independent of that Airtel. Okay. Mhmm. Oh, okay. Makes sense. Got it. Got it. Got it. Thank you. 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that Airtel.","start":167.24,"end":170.86,"sentiment":"neutral","sentiment_score":-0.0204505801666528}],"sentiment":"neutral","sentiment_score":-0.0041231835881869,"num_words":30,"start":134.80501,"end":170.86},{"sentences":[{"text":"Okay.","start":173.08,"end":173.58,"sentiment":"neutral","sentiment_score":0.032927822321653366},{"text":"Mhmm.","start":173.925,"end":174.425,"sentiment":"neutral","sentiment_score":0.03301244229078293},{"text":"Oh, okay.","start":180.645,"end":181.205,"sentiment":"neutral","sentiment_score":0.08842147514224052},{"text":"Makes sense.","start":181.205,"end":181.685,"sentiment":"neutral","sentiment_score":0.10168119892477989},{"text":"Got it.","start":181.685,"end":182.085,"sentiment":"neutral","sentiment_score":0.15585991740226746}],"sentiment":"neutral","sentiment_score":0.0947331809438765,"num_words":8,"start":173.08,"end":182.085},{"sentences":[{"text":"Got 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Good afternoon. Thank you for calling your account. How may I help you today?\n\nChannel 1: Hello. This is Gokula Sampaia, and I'm from India. So I've recently traveled from India to Australia last week. And on the day of my boarding the flight, my Airtel plan Indian based Airtel plan was done on the same day. I mean, it got expired on the same day, so I didn't care to recharge it again because it doesn't make any sense after using it in Australia or something.\n\nSo after I came here, I bought another SIM card, Australian SIM card, and that network is active now. So then when it got active, I've changed my Airtel SIM slot to another SIM. The slot is changed now.\n\nChannel 0: Oh, just just one moment. I'm sorry to cut you off. So what is the number that you have a concern about?\n\nChannel 1: Area\n\nChannel 0: Yeah. What's the number that you do have the concern? Give me the number. Is this an engine\n\nChannel 1: number?\n\nChannel 0: number?\n\nChannel 1: Yeah. It is an Indian number.\n\nChannel 0: Alright. So, technically, you have reached wrong phone number. You this is Airtel India. We only provide services to Australian phone number. No other phone number.\n\nAnd what\n\nChannel 1: Okay.\n\nChannel 0: we do is Internet service provider in Australia and a mobile plan services. About your Indian phone number, you have to contact your local network Airtel India. We are separate company.\n\nChannel 1: Okay. But is it possible for me to call them from while I'm being in Okay.\n\nChannel 0: I'm not really sure. We're not\n\nChannel 1: Okay.\n\nChannel 0: affiliated. We don't have any details\n\nChannel 1: But,\n\nChannel 0: about them.\n\nChannel 1: do you could you give me some general information? But, when you when you're traveling like this, if you like, should you should you keep your base plan active? And what if you recharge it again when you move to another country with your base plan, and on top of it, if you top up with the\n\nChannel 0: Yeah.\n\nChannel 1: SMS?\n\nChannel 0: It really depends from the network where you bought your phone or your SIM card. It's really depend from the phone number and the network where you purchased the SIM.\n\nChannel 1: Mhmm. Okay. Okay. But okay. But do you guys respond to emails actively?\n\nIs it possible for me to send a mail to them?\n\nChannel 0: To to to Airtel Australia or India, I said we are not affiliated to Airtel India. This is Airtel Australia. It's an Australian owned company that solely operates within Australia and is not affiliated with a Indian\n\nChannel 1: Oh,\n\nChannel 0: telecommunication\n\nChannel 1: so you're totally\n\nChannel 0: company.\n\nChannel 1: independent of that Airtel.\n\nChannel 0: Yes. We focus\n\nChannel 1: Okay.\n\nChannel 0: on providing\n\nChannel 1: Mhmm.\n\nChannel 0: telephony data and unified communication, Internet service in Australia.\n\nChannel 1: Oh, okay. Makes sense. Got it. Got it. Got it.\n\nThank you. Have a\n\nChannel 0: Yeah.\n\nChannel 1: good day.\n\nChannel 0: You're welcome. You do the same. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"positive","sentiment_score":0.3514871597290039},{"text":"Good afternoon.","start":0.71999997,"end":1.46,"sentiment":"positive","sentiment_score":0.5531084537506104},{"text":"Thank you for calling your account.","start":1.52,"end":3.06,"sentiment":"positive","sentiment_score":0.7192644079526266},{"text":"How may I help you today?","start":3.12,"end":4.5,"sentiment":"positive","sentiment_score":0.5700391481320063}],"sentiment":"positive","sentiment_score":0.6129016935825348,"channel":0,"num_words":15,"start":0.48,"end":4.5},{"sentences":[{"text":"Hello.","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.07215190678834915},{"text":"This is Gokula Sampaia, and I'm from India.","start":6.16,"end":9.86,"sentiment":"neutral","sentiment_score":0.08461750159040093},{"text":"So I've recently traveled from India to Australia last 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where you bought your phone or your SIM card.","start":122.445,"end":127.165,"sentiment":"neutral","sentiment_score":-0.05407869542638461},{"text":"It's really depend from the phone number and the network where you purchased the SIM.","start":127.165,"end":132.545,"sentiment":"neutral","sentiment_score":-0.05134873713056246}],"sentiment":"neutral","sentiment_score":-0.05271371627847354,"channel":0,"num_words":30,"start":122.445,"end":132.545},{"sentences":[{"text":"Mhmm.","start":132.085,"end":132.585,"sentiment":"neutral","sentiment_score":-0.008109547197818756},{"text":"Okay.","start":134.245,"end":134.745,"sentiment":"neutral","sentiment_score":0.007934636436402798},{"text":"Okay.","start":134.80501,"end":135.30501,"sentiment":"neutral","sentiment_score":0.008331596851348877},{"text":"But okay.","start":136.245,"end":139.77,"sentiment":"neutral","sentiment_score":0.01074189506471157},{"text":"But do you guys respond to emails 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you.","start":182.565,"end":182.88,"sentiment":"positive","sentiment_score":0.5560701489448547},{"text":"Have a","start":182.88,"end":183.205,"sentiment":"positive","sentiment_score":0.4508439153432846}],"sentiment":"positive","sentiment_score":0.5034570321440697,"channel":1,"num_words":4,"start":182.565,"end":183.205},{"sentences":[{"text":"Yeah.","start":183.07094,"end":183.57094,"sentiment":"positive","sentiment_score":0.4001988172531128}],"sentiment":"positive","sentiment_score":0.4001988172531128,"channel":0,"num_words":1,"start":183.07094,"end":183.57094},{"sentences":[{"text":"good day.","start":183.205,"end":183.945,"sentiment":"positive","sentiment_score":0.5310614705085754}],"sentiment":"positive","sentiment_score":0.5310614705085754,"channel":1,"num_words":2,"start":183.205,"end":183.945},{"sentences":[{"text":"You're welcome.","start":184.11093,"end":184.93094,"sentiment":"positive","sentiment_score":0.4035910665988922},{"text":"You do the same.","start":185.07094,"end":185.95093,"sentiment":"positive","sentiment_score":0.6587265580892563},{"text":"Bye bye.","start":185.95093,"end":186.69093,"sentiment":"neutral","sentiment_score":0.12586038187146187}],"sentiment":"positive","sentiment_score":0.46172614116221666,"channel":0,"num_words":8,"start":184.11093,"end":186.69093}]},"summary":{"result":"success","short":"The customer is calling about a problem with their Airtel plan in Australia. They have a new SIM card and network is active, but the customer's phone number is wrong. The agent explains that they only provide services to Australian phone numbers and suggests contacting local networks for assistance. The agent also asks about email communication and offers to send a mail to Airtel Australia."},"intents":{"segments":[{"text":"To to to Airtel Australia or India, I said we are not affiliated to Airtel India. This is Airtel Australia. It's an Australian owned company that solely operates within Australia and is not affiliated with a Indian Oh, telecommunication so you're totally company. independent of that Airtel. Yes. We focus Okay. on providing Mhmm. telephony data and unified communication, Internet service in Australia.","start_word":379,"end_word":441,"intents":[{"intent":"Educate about airtel australia's infrastructure","confidence_score":0.0000011930931}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Thank you for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.5963807106018066},{"text":"Hello. This is Gokula Sampaia, and I'm from India. So I've recently traveled from India to Australia last week. And on the day of my boarding the flight, my Airtel plan Indian based Airtel plan was done on the same day. I mean, it got expired on the same day, so I didn't care to recharge it again because it doesn't make any sense after using it in Australia or something. So after I came here, I bought another SIM card, Australian SIM card, and that network is active now. So then when it got active, I've changed my Airtel SIM slot to another SIM. The slot is changed now. Oh, just just one moment. I'm sorry to cut you off. So what is the number that you have a concern about? Area Yeah. What's the number that you do have the concern? Give me the number. Is this an engine number? number? Yeah. It is an Indian number. Alright. So, technically, you have reached wrong phone number. You this is Airtel India. We only provide services to Australian phone number. No other phone number. And what Okay. we do is Internet service provider in Australia and a mobile plan services. About your Indian phone number, you have to contact your local network Airtel India. We are separate company. Okay. But is it possible for me to call them from while I'm being in Okay. I'm not really sure. We're not Okay. affiliated. We don't have any details But, about them. do you could you give me some general information? But, when you when you're traveling like this, if you like, should you should you keep your base plan active? And what if you recharge it again when you move to another country with your base plan, and on top of it, if you top up with the Yeah. SMS? It really depends from the network where you bought your phone or your SIM card. It's really depend from the phone number and the network where you purchased the SIM. Mhmm. Okay. Okay. But okay. But do you guys respond to emails actively? Is it possible for me to send a mail to them? To to to Airtel Australia or India, I said we are not affiliated to Airtel India. This is Airtel Australia. It's an Australian owned company that solely operates within Australia and is not affiliated with a Indian Oh, telecommunication so you're totally company. independent of that Airtel. Yes. We focus Okay. on providing Mhmm. telephony data and unified communication, Internet service in Australia. Oh, okay. Makes sense. Got it. Got it.","start_word":15,"end_word":449,"sentiment":"neutral","sentiment_score":-0.060759424520977615},{"text":"Got it. Thank you. Have a Yeah. good day. You're welcome. You do the same.","start_word":450,"end_word":464,"sentiment":"positive","sentiment_score":0.5066947142283121},{"text":"Bye bye.","start_word":465,"end_word":466,"sentiment":"neutral","sentiment_score":0.31461891531944275}],"average":{"sentiment":"neutral","sentiment_score":-0.015853219855984115}}}}