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Thanks.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.7599998,"end":5.92,"sentiment":"neutral","sentiment_score":0.04641247168183327},{"text":"Hi.","start":5.92,"end":6.24,"sentiment":"neutral","sentiment_score":0.02137993834912777},{"text":"I've got an Airtel India number, and I'm currently in Australia.","start":6.24,"end":10.099999,"sentiment":"neutral","sentiment_score":-0.011835019612176851},{"text":"And the number is not working.","start":11.12,"end":12.98,"sentiment":"neutral","sentiment_score":-0.2458923781911532},{"text":"I wanted to check what is the status there.","start":13.28,"end":26.445,"sentiment":"neutral","sentiment_score":-0.06581447852982415}],"sentiment":"neutral","sentiment_score":-0.07607419220065433,"num_words":28,"start":5.7599998,"end":26.445},{"sentences":[{"text":"Okay.","start":38.36,"end":38.768936,"sentiment":"neutral","sentiment_score":-0.05771477147936821},{"text":"Okay.","start":39.728935,"end":40.048935,"sentiment":"neutral","sentiment_score":0.016565166413784027},{"text":"Sure.","start":40.048935,"end":40.368935,"sentiment":"neutral","sentiment_score":0.10567046701908112},{"text":"Thanks.","start":40.368935,"end":40.868935,"sentiment":"neutral","sentiment_score":0.23858407139778137}],"sentiment":"neutral","sentiment_score":0.07577623333781958,"num_words":4,"start":38.36,"end":40.868935}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Yeah. Hi. I've got an Airtel India number, and I'm currently in Australia. And the number is not working. I wanted to check what is the status\n\nChannel 0: Oh, I'm sorry to hear about that. However, you have reached a wrong phone number. This is Airtel AU. What we do is to provide Internet service and\n\nChannel 1: there.\n\nChannel 0: a mobile plan services. We cannot cater any other phone number asides with Australian phone number. So about your Indian phone number, you still need to call your Airtel India to get\n\nChannel 1: Okay.\n\nChannel 0: support.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Sure.\n\nChannel 0: We're\n\nChannel 1: Thanks.\n\nChannel 0: separate one. Thank you, and have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.31654587388038635},{"text":"Good afternoon.","start":0.71999997,"end":1.36,"sentiment":"positive","sentiment_score":0.5029998868703842},{"text":"Thank you so much for calling your account.","start":1.36,"end":3.3799999,"sentiment":"positive","sentiment_score":0.7330105677247047},{"text":"How may I help you today?","start":3.4399998,"end":4.8199997,"sentiment":"positive","sentiment_score":0.5619958241780599}],"sentiment":"positive","sentiment_score":0.6210944196757149,"channel":0,"num_words":17,"start":0.39999998,"end":4.8199997},{"sentences":[{"text":"Yeah.","start":5.7599998,"end":5.92,"sentiment":"neutral","sentiment_score":0.04641247168183327},{"text":"Hi.","start":5.92,"end":6.24,"sentiment":"neutral","sentiment_score":0.02137993834912777},{"text":"I've got an Airtel India number, and I'm currently in Australia.","start":6.24,"end":10.099999,"sentiment":"neutral","sentiment_score":-0.011835019612176851},{"text":"And the number is not working.","start":11.12,"end":12.98,"sentiment":"neutral","sentiment_score":-0.2458923781911532},{"text":"I wanted to check what is the status","start":13.28,"end":15.219999,"sentiment":"neutral","sentiment_score":-0.05332308076322079}],"sentiment":"neutral","sentiment_score":-0.07275302670206185,"channel":1,"num_words":27,"start":5.7599998,"end":15.219999},{"sentences":[{"text":"Oh, I'm sorry to hear about that.","start":16.265,"end":17.865,"sentiment":"neutral","sentiment_score":-0.2499942864690508},{"text":"However, you have reached a wrong phone number.","start":17.865,"end":20.345,"sentiment":"negative","sentiment_score":-0.36514730751514435},{"text":"This is Airtel AU.","start":20.345,"end":22.045,"sentiment":"neutral","sentiment_score":-0.1063612513244152},{"text":"What we do is to provide Internet service and","start":22.744999,"end":26.025,"sentiment":"neutral","sentiment_score":-0.12033123274644215}],"sentiment":"neutral","sentiment_score":-0.2206987344792911,"channel":0,"num_words":28,"start":16.265,"end":26.025},{"sentences":[{"text":"there.","start":25.945,"end":26.445,"sentiment":"neutral","sentiment_score":-0.16574566066265106}],"sentiment":"neutral","sentiment_score":-0.16574566066265106,"channel":1,"num_words":1,"start":25.945,"end":26.445},{"sentences":[{"text":"a mobile plan services.","start":26.025,"end":27.404999,"sentiment":"neutral","sentiment_score":-0.16561859101057053},{"text":"We cannot cater any other phone number asides with Australian phone number.","start":27.74,"end":32.56,"sentiment":"neutral","sentiment_score":-0.24998290340105692},{"text":"So about your Indian phone number, you still need to call your Airtel India to get","start":32.78,"end":38.56894,"sentiment":"neutral","sentiment_score":-0.1528185997158289}],"sentiment":"neutral","sentiment_score":-0.1908552125096321,"channel":0,"num_words":32,"start":26.025,"end":38.56894},{"sentences":[{"text":"Okay.","start":38.36,"end":38.768936,"sentiment":"neutral","sentiment_score":-0.05771477147936821}],"sentiment":"neutral","sentiment_score":-0.05771477147936821,"channel":1,"num_words":1,"start":38.36,"end":38.768936},{"sentences":[{"text":"support.","start":38.56894,"end":39.06894,"sentiment":"neutral","sentiment_score":-0.026440612971782684}],"sentiment":"neutral","sentiment_score":-0.026440612971782684,"channel":0,"num_words":1,"start":38.56894,"end":39.06894},{"sentences":[{"text":"Okay.","start":39.728935,"end":40.048935,"sentiment":"neutral","sentiment_score":0.016565166413784027}],"sentiment":"neutral","sentiment_score":0.016565166413784027,"channel":1,"num_words":1,"start":39.728935,"end":40.048935},{"sentences":[{"text":"Yeah.","start":39.768936,"end":40.088936,"sentiment":"neutral","sentiment_score":0.04712852090597153}],"sentiment":"neutral","sentiment_score":0.04712852090597153,"channel":0,"num_words":1,"start":39.768936,"end":40.088936},{"sentences":[{"text":"Sure.","start":40.048935,"end":40.368935,"sentiment":"neutral","sentiment_score":0.10567046701908112}],"sentiment":"neutral","sentiment_score":0.10567046701908112,"channel":1,"num_words":1,"start":40.048935,"end":40.368935},{"sentences":[{"text":"We're","start":40.088936,"end":40.588936,"sentiment":"neutral","sentiment_score":0.15636394917964935}],"sentiment":"neutral","sentiment_score":0.15636394917964935,"channel":0,"num_words":1,"start":40.088936,"end":40.588936},{"sentences":[{"text":"Thanks.","start":40.368935,"end":40.868935,"sentiment":"neutral","sentiment_score":0.23858407139778137}],"sentiment":"neutral","sentiment_score":0.23858407139778137,"channel":1,"num_words":1,"start":40.368935,"end":40.868935},{"sentences":[{"text":"separate one.","start":40.968937,"end":41.768936,"sentiment":"neutral","sentiment_score":0.24591462314128876},{"text":"Thank you, and have a good one.","start":41.768936,"end":43.308937,"sentiment":"positive","sentiment_score":0.5510493176324027}],"sentiment":"positive","sentiment_score":0.48324160774548847,"channel":0,"num_words":9,"start":40.968937,"end":43.308937}]},"summary":{"result":"success","short":"The customer calls to inquire about the status of their Airtel India phone number, but realizes they have reached the wrong number. The agent informs them that they cannot cater to any other Australian phone number and suggests the customer call Airtel India for support. The call ends with the agent thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"I've got an Airtel India number, and I'm currently in Australia. And the number is not working. I wanted to check what is the status Oh, I'm sorry to hear about that. However, you have reached a wrong phone number. This is Airtel AU. What we do is to provide Internet service and there. a mobile plan services. We cannot cater any other phone number asides with Australian phone number.","start_word":19,"end_word":88,"intents":[{"intent":"Check status","confidence_score":0.70091695}]},{"text":"What we do is to provide Internet service and there. a mobile plan services. We cannot cater any other phone number asides with Australian phone number.","start_word":63,"end_word":88,"intents":[{"intent":"Provide internet service","confidence_score":0.5568265}]},{"text":"a mobile plan services.","start_word":73,"end_word":76,"intents":[{"intent":"Provide mobile plan services","confidence_score":0.23064287}]},{"text":"So about your Indian phone number, you still need to call your Airtel India to get Okay. support.","start_word":89,"end_word":106,"intents":[{"intent":"Call airtel india","confidence_score":0.28190762}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.31654587388038635},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.6298604011535645},{"text":"Yeah. Hi. I've got an Airtel India number, and I'm currently in Australia. And the number is not working. I wanted to check what is the status Oh, I'm sorry to hear about that.","start_word":17,"end_word":50,"sentiment":"neutral","sentiment_score":-0.10224854946136476},{"text":"However, you have reached a wrong phone number.","start_word":51,"end_word":58,"sentiment":"negative","sentiment_score":-0.3524557054042816},{"text":"This is Airtel AU. What we do is to provide Internet service and there. a mobile plan services. We cannot cater any other phone number asides with Australian phone number. So about your Indian phone number, you still need to call your Airtel India to get Okay. support. Okay. Yeah. Sure. We're Thanks. separate one.","start_word":59,"end_word":113,"sentiment":"neutral","sentiment_score":-0.1006920337677002},{"text":"Thank you, and have a good one.","start_word":114,"end_word":120,"sentiment":"positive","sentiment_score":0.5747348666191101}],"average":{"sentiment":"neutral","sentiment_score":0.012875830254903652}}}}