{"metadata":{"transaction_key":"deprecated","request_id":"019df046-714b-7df3-9e12-3c772386e72c","sha256":"160860808f20c6a04e8e95bc4b33e8963cf94a23f43d8c1cd33d40574e97e15c","created":"2026-05-03T23:57:23.065Z","duration":274.03195,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":328,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":360,"output_tokens":360},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":360,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Erdo tech support. How can I assist you? Mhmm. This is from Airtel, Australia. Yeah. Sorry? May I get the address for me to check if it's available under Airtel? One nine. 19 Amels. Mhmm. New NSW. New South Wales. Okay. Is it okay if I check the address? Let me just put you on hold for a while. Okay? Hang on. Hello? Yes. Can I get again the 19 emails? Can you spell it again, please? Mhmm. Mhmm. And it's Okay. And how about the ZIP code? Do you know the ZIP code? The address? 2093. Okay. Hang on. Hello? Yes. Just to confirm, is it Clone Tarf? Okay. Hang on.","confidence":0.98828125,"words":[{"word":"hello","start":1.5999999,"end":2.0,"confidence":0.97680664,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.23365825414657593},{"word":"good","start":2.0,"end":2.32,"confidence":0.9951172,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5222947001457214},{"word":"morning","start":2.32,"end":2.72,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.5332899689674377},{"word":"this","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.4857421815395355},{"word":"is","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.5143589377403259},{"word":"maureen","start":3.1999998,"end":3.6999998,"confidence":0.7878418,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.5810893774032593},{"word":"from","start":3.76,"end":4.08,"confidence":0.99902344,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.4850617051124573},{"word":"erdo","start":4.08,"end":4.56,"confidence":0.5732422,"punctuated_word":"Erdo","sentiment":"positive","sentiment_score":0.45301586389541626},{"word":"tech","start":4.56,"end":4.7999997,"confidence":0.5810547,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.4627081751823426},{"word":"support","start":4.7999997,"end":5.2999997,"confidence":1.0,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.4573705792427063},{"word":"how","start":6.16,"end":6.3199997,"confidence":0.9980469,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5135930180549622},{"word":"can","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.5295604467391968},{"word":"i","start":6.48,"end":6.64,"confidence":0.9951172,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4663866460323334},{"word":"assist","start":6.64,"end":6.96,"confidence":1.0,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.4325619339942932},{"word":"you","start":6.96,"end":7.46,"confidence":0.73657227,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.3630350530147553},{"word":"mhmm","start":7.68,"end":8.18,"confidence":0.9354248,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.004570976365357637},{"word":"this","start":18.285,"end":18.605,"confidence":0.9091797,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.10474780946969986},{"word":"is","start":18.605,"end":18.765,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06020636111497879},{"word":"from","start":18.765,"end":19.265,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.052380092442035675},{"word":"airtel","start":19.405,"end":19.905,"confidence":0.8165283,"punctuated_word":"Airtel,","sentiment":"neutral","sentiment_score":-0.048775698989629745},{"word":"australia","start":21.085,"end":21.585,"confidence":0.9921875,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":-0.04917226731777191},{"word":"yeah","start":22.045,"end":22.545,"confidence":0.99072266,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0019835345447063446},{"word":"sorry","start":28.11,"end":28.61,"confidence":0.96606445,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.07425607740879059},{"word":"may","start":46.114998,"end":46.355,"confidence":0.9091797,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.02114168554544449},{"word":"i","start":46.355,"end":46.434998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0005235597491264343},{"word":"get","start":46.434998,"end":46.754997,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.012112092226743698},{"word":"the","start":46.754997,"end":46.914997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006120737642049789},{"word":"address","start":46.914997,"end":47.414997,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.021612469106912613},{"word":"for","start":47.555,"end":47.714996,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.030194170773029327},{"word":"me","start":47.714996,"end":47.954998,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.004160046577453613},{"word":"to","start":47.954998,"end":48.195,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.018925711512565613},{"word":"check","start":48.195,"end":48.695,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.02948686107993126},{"word":"if","start":48.835,"end":49.074997,"confidence":0.88183594,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.005826633423566818},{"word":"it's","start":49.074997,"end":49.315,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.00514192134141922},{"word":"available","start":49.315,"end":49.815,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.0070271119475364685},{"word":"under","start":50.034996,"end":50.434998,"confidence":0.95166016,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.015948589891195297},{"word":"airtel","start":50.434998,"end":50.934998,"confidence":0.98046875,"punctuated_word":"Airtel?","sentiment":"neutral","sentiment_score":0.0068723964504897594},{"word":"one","start":54.899998,"end":55.219997,"confidence":0.6591797,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.011038776487112044},{"word":"nine","start":55.219997,"end":55.719997,"confidence":0.8659668,"punctuated_word":"nine.","sentiment":"neutral","sentiment_score":0.02045811153948307},{"word":"19","start":67.615,"end":68.115,"confidence":0.9267578,"punctuated_word":"19","sentiment":"neutral","sentiment_score":0.01506903488188982},{"word":"amels","start":68.495,"end":68.995,"confidence":0.47644043,"punctuated_word":"Amels.","sentiment":"neutral","sentiment_score":0.006929405033588409},{"word":"mhmm","start":71.055,"end":71.455,"confidence":0.98828125,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0033140608575195074},{"word":"new","start":71.455,"end":71.935,"confidence":0.25756836,"punctuated_word":"New","sentiment":"neutral","sentiment_score":-0.003901079297065735},{"word":"nsw","start":72.095,"end":72.595,"confidence":0.78222656,"punctuated_word":"NSW.","sentiment":"neutral","sentiment_score":0.0004844134673476219},{"word":"new","start":76.575,"end":76.815,"confidence":0.96533203,"punctuated_word":"New","sentiment":"neutral","sentiment_score":0.005560688674449921},{"word":"south","start":76.815,"end":77.055,"confidence":0.9658203,"punctuated_word":"South","sentiment":"neutral","sentiment_score":0.00631735660135746},{"word":"wales","start":77.055,"end":77.555,"confidence":0.99609375,"punctuated_word":"Wales.","sentiment":"neutral","sentiment_score":0.005485298112034798},{"word":"okay","start":80.27,"end":80.77,"confidence":0.8964844,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03650053218007088},{"word":"is","start":81.229996,"end":81.39,"confidence":0.8964844,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.03779126331210136},{"word":"it","start":81.39,"end":81.63,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0447179302573204},{"word":"okay","start":81.63,"end":81.95,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.04734914377331734},{"word":"if","start":81.95,"end":82.19,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03283223882317543},{"word":"i","start":82.19,"end":82.27,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.011067219078540802},{"word":"check","start":82.27,"end":82.51,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.024185936897993088},{"word":"the","start":82.51,"end":82.75,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011755969375371931},{"word":"address","start":82.75,"end":83.25,"confidence":0.9995117,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":0.009486043825745584},{"word":"let","start":83.71,"end":83.869995,"confidence":0.8935547,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.004637688398361206},{"word":"me","start":83.869995,"end":84.03,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.01070263609290123},{"word":"just","start":84.03,"end":84.27,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.004984106868505478},{"word":"put","start":84.27,"end":84.43,"confidence":0.9003906,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.01622524857521057},{"word":"you","start":84.43,"end":84.51,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.009455330669879912},{"word":"on","start":84.51,"end":84.59,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.024138998240232468},{"word":"hold","start":84.59,"end":84.83,"confidence":0.99902344,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.011923383921384811},{"word":"for","start":84.83,"end":84.95,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.033335935324430466},{"word":"a","start":84.95,"end":85.07,"confidence":0.9819336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02741815708577633},{"word":"while","start":85.07,"end":85.39,"confidence":0.99853516,"punctuated_word":"while.","sentiment":"neutral","sentiment_score":-0.021162699908018112},{"word":"okay","start":85.39,"end":85.79,"confidence":0.9782715,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.0024268142879009247},{"word":"hang","start":85.79,"end":85.869995,"confidence":0.94140625,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.020251736044883728},{"word":"on","start":85.869995,"end":86.369995,"confidence":0.98291016,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.010492999106645584},{"word":"hello","start":104.015,"end":104.515,"confidence":0.94262695,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.004127755761146545},{"word":"yes","start":106.495,"end":106.995,"confidence":0.92626953,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.028652820736169815},{"word":"can","start":107.215004,"end":107.375,"confidence":0.79248047,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.018097911030054092},{"word":"i","start":107.375,"end":107.535,"confidence":0.97314453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.014601770788431168},{"word":"get","start":107.535,"end":107.775,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.008496720343828201},{"word":"again","start":107.775,"end":108.175,"confidence":0.9633789,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.019298866391181942},{"word":"the","start":108.175,"end":108.575005,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.019262779504060745},{"word":"19","start":108.575005,"end":109.075005,"confidence":0.99902344,"punctuated_word":"19","sentiment":"neutral","sentiment_score":0.04206029325723648},{"word":"emails","start":109.215004,"end":109.69501,"confidence":0.9628906,"punctuated_word":"emails?","sentiment":"neutral","sentiment_score":0.020782163366675377},{"word":"can","start":109.69501,"end":109.935005,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.005863167345523834},{"word":"you","start":109.935005,"end":110.095,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0007908977568149567},{"word":"spell","start":110.095,"end":110.33501,"confidence":1.0,"punctuated_word":"spell","sentiment":"neutral","sentiment_score":0.00912674516439438},{"word":"it","start":110.33501,"end":110.495,"confidence":0.93847656,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.010226860642433168},{"word":"again","start":110.495,"end":110.815,"confidence":0.99853516,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.007208600640296936},{"word":"please","start":110.815,"end":111.18,"confidence":0.99853516,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.00759783573448658},{"word":"mhmm","start":113.02,"end":113.52,"confidence":0.9779053,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.005456200335174799},{"word":"mhmm","start":117.74,"end":117.935,"confidence":0.9481201,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.012813061475753784},{"word":"and","start":117.935,"end":118.13,"confidence":0.2602539,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.01308215782046318},{"word":"it's","start":118.13,"end":118.38,"confidence":0.9472656,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.014531545341014862},{"word":"okay","start":119.66,"end":120.16,"confidence":0.8508301,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.014644199050962923},{"word":"and","start":124.174995,"end":124.494995,"confidence":0.7324219,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.002611275762319565},{"word":"how","start":124.494995,"end":124.655,"confidence":0.99902344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.001361355185508728},{"word":"about","start":124.655,"end":124.895,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.00480504147708416},{"word":"the","start":124.895,"end":125.055,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.002661310136318207},{"word":"zip","start":125.055,"end":125.375,"confidence":0.99316406,"punctuated_word":"ZIP","sentiment":"neutral","sentiment_score":-0.01848437264561653},{"word":"code","start":125.375,"end":125.875,"confidence":0.99853516,"punctuated_word":"code?","sentiment":"neutral","sentiment_score":-0.008239508606493473},{"word":"do","start":128.495,"end":128.655,"confidence":0.8828125,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.024633197113871574},{"word":"you","start":128.655,"end":128.735,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02117673121392727},{"word":"know","start":128.735,"end":128.97499,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.02009866200387478},{"word":"the","start":128.97499,"end":129.215,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02705850452184677},{"word":"zip","start":129.215,"end":129.455,"confidence":0.99902344,"punctuated_word":"ZIP","sentiment":"neutral","sentiment_score":-0.04245571792125702},{"word":"code","start":129.455,"end":129.955,"confidence":0.95751953,"punctuated_word":"code?","sentiment":"neutral","sentiment_score":-0.013507110998034475},{"word":"the","start":130.97499,"end":131.135,"confidence":0.61376953,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.009924422949552536},{"word":"address","start":131.135,"end":131.635,"confidence":0.85058594,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":-0.0040633585304021835},{"word":"2093","start":133.69499,"end":134.735,"confidence":0.91815186,"punctuated_word":"2093.","sentiment":"neutral","sentiment_score":0.004880634602159262},{"word":"okay","start":134.735,"end":135.055,"confidence":0.9194336,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.013839269988238811},{"word":"hang","start":135.055,"end":135.295,"confidence":0.8857422,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.0005287714302539825},{"word":"on","start":135.295,"end":135.795,"confidence":0.9367676,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.00795295462012291},{"word":"hello","start":178.16,"end":178.66,"confidence":0.9482422,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01764105260372162},{"word":"yes","start":181.015,"end":181.515,"confidence":0.77368164,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04517509788274765},{"word":"just","start":181.655,"end":181.975,"confidence":0.71972656,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.04162293300032616},{"word":"to","start":181.975,"end":182.13501,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03367040678858757},{"word":"confirm","start":182.13501,"end":182.63501,"confidence":0.97802734,"punctuated_word":"confirm,","sentiment":"neutral","sentiment_score":0.03399169072508812},{"word":"is","start":182.85501,"end":183.175,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.038970477879047394},{"word":"it","start":183.175,"end":183.49501,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.036084529012441635},{"word":"clone","start":183.49501,"end":183.895,"confidence":0.6166992,"punctuated_word":"Clone","sentiment":"neutral","sentiment_score":0.0266899224370718},{"word":"tarf","start":183.895,"end":184.395,"confidence":0.6887207,"punctuated_word":"Tarf?","sentiment":"neutral","sentiment_score":0.019320737570524216},{"word":"okay","start":186.21501,"end":186.535,"confidence":0.8496094,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.025826454162597656},{"word":"hang","start":186.535,"end":186.77501,"confidence":0.9941406,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.008911190554499626},{"word":"on","start":186.77501,"end":187.27501,"confidence":0.9838867,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.012761769816279411}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Erdo tech support. How can I assist you? Mhmm.\n\nThis is from Airtel, Australia. Yeah. Sorry? May I get the address for me to check if it's available under Airtel? One nine.\n\n19 Amels. Mhmm. New NSW. New South Wales. Okay.\n\nIs it okay if I check the address? Let me just put you on hold for a while. Okay? Hang on. Hello?\n\nYes. Can I get again the 19 emails? Can you spell it again, please? Mhmm. Mhmm.\n\nAnd it's Okay. And how about the ZIP code? Do you know the ZIP code? The address? 2093.\n\nOkay. Hang on. Hello? Yes. Just to confirm, is it Clone Tarf?\n\nOkay. Hang on.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.23365825414657593},{"text":"Good morning.","start":2.0,"end":2.72,"sentiment":"positive","sentiment_score":0.5277923345565796},{"text":"This is Maureen from Erdo tech support.","start":2.72,"end":5.2999997,"sentiment":"positive","sentiment_score":0.49133526001657757},{"text":"How can I assist you?","start":6.16,"end":7.46,"sentiment":"positive","sentiment_score":0.46102741956710813},{"text":"Mhmm.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":-0.004570976365357637}],"sentiment":"positive","sentiment_score":0.4393222415528726,"num_words":16,"start":1.5999999,"end":8.18},{"sentences":[{"text":"This is from Airtel, Australia.","start":18.285,"end":21.585,"sentiment":"neutral","sentiment_score":-0.0630564458668232},{"text":"Yeah.","start":22.045,"end":22.545,"sentiment":"neutral","sentiment_score":0.0019835345447063446},{"text":"Sorry?","start":28.11,"end":28.61,"sentiment":"neutral","sentiment_score":-0.07425607740879059},{"text":"May I get the address for me to check if it's available under Airtel?","start":46.114998,"end":50.934998,"sentiment":"neutral","sentiment_score":0.011415905951123153},{"text":"One nine.","start":54.899998,"end":55.719997,"sentiment":"neutral","sentiment_score":0.015748444013297558}],"sentiment":"neutral","sentiment_score":-0.008531965254603521,"num_words":23,"start":18.285,"end":55.719997},{"sentences":[{"text":"19 Amels.","start":67.615,"end":68.995,"sentiment":"neutral","sentiment_score":0.010999219957739115},{"text":"Mhmm.","start":71.055,"end":71.455,"sentiment":"neutral","sentiment_score":0.0033140608575195074},{"text":"New NSW.","start":71.455,"end":72.595,"sentiment":"neutral","sentiment_score":-0.0017083329148590565},{"text":"New South Wales.","start":76.575,"end":77.555,"sentiment":"neutral","sentiment_score":0.005787781129280726},{"text":"Okay.","start":80.27,"end":80.77,"sentiment":"neutral","sentiment_score":0.03650053218007088}],"sentiment":"neutral","sentiment_score":0.008417745612354742,"num_words":9,"start":67.615,"end":80.77},{"sentences":[{"text":"Is it okay if I check the address?","start":81.229996,"end":83.25,"sentiment":"neutral","sentiment_score":0.027398218167945743},{"text":"Let me just put you on hold for a while.","start":83.71,"end":85.39,"sentiment":"neutral","sentiment_score":-0.012333532236516476},{"text":"Okay?","start":85.39,"end":85.79,"sentiment":"neutral","sentiment_score":-0.0024268142879009247},{"text":"Hang on.","start":85.79,"end":86.369995,"sentiment":"neutral","sentiment_score":-0.015372367575764656},{"text":"Hello?","start":104.015,"end":104.515,"sentiment":"neutral","sentiment_score":0.004127755761146545}],"sentiment":"neutral","sentiment_score":0.0030366649681871586,"num_words":22,"start":81.229996,"end":104.515},{"sentences":[{"text":"Yes.","start":106.495,"end":106.995,"sentiment":"neutral","sentiment_score":0.028652820736169815},{"text":"Can I get again the 19 emails?","start":107.215004,"end":109.69501,"sentiment":"neutral","sentiment_score":0.020371500668781146},{"text":"Can you spell it again, please?","start":109.69501,"end":111.18,"sentiment":"neutral","sentiment_score":0.006802351213991642},{"text":"Mhmm.","start":113.02,"end":113.52,"sentiment":"neutral","sentiment_score":0.005456200335174799},{"text":"Mhmm.","start":117.74,"end":117.935,"sentiment":"neutral","sentiment_score":0.012813061475753784}],"sentiment":"neutral","sentiment_score":0.014396043407032266,"num_words":16,"start":106.495,"end":117.935},{"sentences":[{"text":"And it's Okay.","start":117.935,"end":120.16,"sentiment":"neutral","sentiment_score":0.01408596740414699},{"text":"And how about the ZIP code?","start":124.174995,"end":125.875,"sentiment":"neutral","sentiment_score":-0.005490052048116922},{"text":"Do you know the ZIP code?","start":128.495,"end":129.955,"sentiment":"neutral","sentiment_score":-0.024821653962135315},{"text":"The address?","start":130.97499,"end":131.635,"sentiment":"neutral","sentiment_score":-0.00699389073997736},{"text":"2093.","start":133.69499,"end":134.735,"sentiment":"neutral","sentiment_score":0.004880634602159262}],"sentiment":"neutral","sentiment_score":-0.008262193373714885,"num_words":18,"start":117.935,"end":134.735},{"sentences":[{"text":"Okay.","start":134.735,"end":135.055,"sentiment":"neutral","sentiment_score":0.013839269988238811},{"text":"Hang on.","start":135.055,"end":135.795,"sentiment":"neutral","sentiment_score":0.004240863025188446},{"text":"Hello?","start":178.16,"end":178.66,"sentiment":"neutral","sentiment_score":0.01764105260372162},{"text":"Yes.","start":181.015,"end":181.515,"sentiment":"neutral","sentiment_score":0.04517509788274765},{"text":"Just to confirm, is it Clone Tarf?","start":181.655,"end":184.395,"sentiment":"neutral","sentiment_score":0.032907242487583845}],"sentiment":"neutral","sentiment_score":0.026290653661514323,"num_words":12,"start":134.735,"end":184.395},{"sentences":[{"text":"Okay.","start":186.21501,"end":186.535,"sentiment":"neutral","sentiment_score":0.025826454162597656},{"text":"Hang on.","start":186.535,"end":187.27501,"sentiment":"neutral","sentiment_score":0.010836480185389519}],"sentiment":"neutral","sentiment_score":0.015833138177792232,"num_words":3,"start":186.21501,"end":187.27501}]}}]},{"alternatives":[{"transcript":"Oh, hello. I I thought it was a AGL. Is it AGL tech support or who am I ringing? I didn't understand what you said. Airtel. Is that connected with AGL? Is that connect well, what I what I basically want to do, I want to connect in I want a an NBN Internet connection. How I mean, the it was in the house previously. How do I go about that? Right. It's 1919 Amiens, Amiens, A M I E N S, Road, Clontarf, New South Wales. Yeah. Sorry? Yes. Yeah. Yes. Hello? A, m for Mary, I e n s. Amiens Road. Sorry? I think it's 20 93. Yes. Hello? Yes.","confidence":0.9970703,"words":[{"word":"oh","start":7.52,"end":7.8399997,"confidence":0.8769531,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.010076035745441914},{"word":"hello","start":7.8399997,"end":8.34,"confidence":0.9880371,"punctuated_word":"hello.","sentiment":"neutral","sentiment_score":-0.009831953793764114},{"word":"i","start":8.48,"end":8.72,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07813853025436401},{"word":"i","start":8.72,"end":8.88,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11607039719820024},{"word":"thought","start":8.88,"end":9.12,"confidence":1.0,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.11093562841415404},{"word":"it","start":9.12,"end":9.28,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07905811816453934},{"word":"was","start":9.28,"end":9.679999,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.0858234167098999},{"word":"a","start":9.679999,"end":10.0,"confidence":0.91015625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05237392336130142},{"word":"agl","start":10.16,"end":10.66,"confidence":0.91715497,"punctuated_word":"AGL.","sentiment":"neutral","sentiment_score":-0.0681685209274292},{"word":"is","start":10.8,"end":11.04,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.04344821348786354},{"word":"it","start":11.04,"end":11.28,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03177870810031891},{"word":"agl","start":11.28,"end":11.78,"confidence":0.9902344,"punctuated_word":"AGL","sentiment":"neutral","sentiment_score":-0.019618608057498932},{"word":"tech","start":12.465,"end":12.705,"confidence":0.97314453,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":-0.006134945899248123},{"word":"support","start":12.705,"end":13.205,"confidence":0.99902344,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.012116149067878723},{"word":"or","start":13.265,"end":13.665,"confidence":0.35961914,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.02642793394625187},{"word":"who","start":13.665,"end":13.905001,"confidence":0.7871094,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.047020576894283295},{"word":"am","start":13.905001,"end":14.065001,"confidence":0.99902344,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.04874640330672264},{"word":"i","start":14.065001,"end":14.145,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04311998188495636},{"word":"ringing","start":14.145,"end":14.645,"confidence":0.99853516,"punctuated_word":"ringing?","sentiment":"neutral","sentiment_score":-0.049757760018110275},{"word":"i","start":14.705,"end":14.865,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.28336405754089355},{"word":"didn't","start":14.865,"end":15.185,"confidence":0.9941406,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.2089087963104248},{"word":"understand","start":15.185,"end":15.685,"confidence":0.99609375,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.236159086227417},{"word":"what","start":15.825001,"end":16.065,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.20307140052318573},{"word":"you","start":16.065,"end":16.305,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2394597828388214},{"word":"said","start":16.305,"end":16.805,"confidence":0.99365234,"punctuated_word":"said.","sentiment":"neutral","sentiment_score":-0.2347368597984314},{"word":"airtel","start":21.025002,"end":21.525002,"confidence":0.9388428,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":-0.05047548934817314},{"word":"is","start":22.785,"end":23.025002,"confidence":0.984375,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.0016358904540538788},{"word":"that","start":23.025002,"end":23.345001,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.009322401136159897},{"word":"connected","start":23.345001,"end":23.845001,"confidence":0.99902344,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.008406106382608414},{"word":"with","start":23.985,"end":24.33,"confidence":0.99121094,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.004051018506288528},{"word":"agl","start":24.73,"end":25.23,"confidence":0.9560547,"punctuated_word":"AGL?","sentiment":"neutral","sentiment_score":-0.02293490245938301},{"word":"is","start":29.21,"end":29.45,"confidence":0.9902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.022825054824352264},{"word":"that","start":29.45,"end":29.77,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.023861713707447052},{"word":"connect","start":29.77,"end":30.17,"confidence":0.9892578,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.028361350297927856},{"word":"well","start":30.33,"end":30.57,"confidence":0.9926758,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.03529711440205574},{"word":"what","start":30.57,"end":30.73,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0045328885316848755},{"word":"i","start":30.73,"end":31.05,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00046011805534362793},{"word":"what","start":31.05,"end":31.29,"confidence":0.9428711,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.02281101793050766},{"word":"i","start":31.29,"end":31.61,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0056920722126960754},{"word":"basically","start":31.61,"end":32.11,"confidence":0.97509766,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":0.011713117361068726},{"word":"want","start":32.17,"end":32.41,"confidence":0.99902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.004987172782421112},{"word":"to","start":32.41,"end":32.57,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.008250504732131958},{"word":"do","start":32.57,"end":33.07,"confidence":0.92700195,"punctuated_word":"do,","sentiment":"neutral","sentiment_score":-0.01878509670495987},{"word":"i","start":33.21,"end":33.37,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.022614501416683197},{"word":"want","start":33.37,"end":33.61,"confidence":0.9980469,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.009728632867336271},{"word":"to","start":33.61,"end":33.77,"confidence":0.96875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.020283609628677368},{"word":"connect","start":33.77,"end":34.27,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.020591773092746735},{"word":"in","start":34.33,"end":34.57,"confidence":0.78466797,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.03249417245388031},{"word":"i","start":34.73,"end":34.89,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.033958837389945984},{"word":"want","start":34.89,"end":35.21,"confidence":0.9790039,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.004322975873947144},{"word":"a","start":35.21,"end":35.29,"confidence":0.7104492,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.024777375161647797},{"word":"an","start":35.37,"end":35.61,"confidence":0.98535156,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.01051674783229828},{"word":"nbn","start":35.61,"end":36.11,"confidence":0.93603516,"punctuated_word":"NBN","sentiment":"neutral","sentiment_score":-0.010927855968475342},{"word":"internet","start":36.65,"end":37.15,"confidence":0.93115234,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.052985019981861115},{"word":"connection","start":37.21,"end":37.71,"confidence":0.9970703,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.004171464592218399},{"word":"how","start":38.454998,"end":38.695,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.017566759139299393},{"word":"i","start":38.774998,"end":38.934998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.034465089440345764},{"word":"mean","start":38.934998,"end":39.175,"confidence":0.9555664,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.032293424010276794},{"word":"the","start":39.175,"end":39.414997,"confidence":0.7866211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04310644045472145},{"word":"it","start":39.815,"end":39.975,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.024323955178260803},{"word":"was","start":39.975,"end":40.135,"confidence":0.9951172,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.027658067643642426},{"word":"in","start":40.135,"end":40.375,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.005000129342079163},{"word":"the","start":40.375,"end":40.535,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02139139547944069},{"word":"house","start":40.535,"end":40.934998,"confidence":0.99902344,"punctuated_word":"house","sentiment":"neutral","sentiment_score":-0.025324776768684387},{"word":"previously","start":40.934998,"end":41.434998,"confidence":0.98217773,"punctuated_word":"previously.","sentiment":"neutral","sentiment_score":-0.04097303748130798},{"word":"how","start":41.655,"end":41.894997,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.02043325826525688},{"word":"do","start":41.894997,"end":42.054996,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03217141702771187},{"word":"i","start":42.054996,"end":42.214996,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.019667908549308777},{"word":"go","start":42.214996,"end":42.454998,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.006707184016704559},{"word":"about","start":42.454998,"end":42.774998,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.004768490791320801},{"word":"that","start":42.774998,"end":43.274998,"confidence":1.0,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":0.0021831057965755463},{"word":"right","start":52.054996,"end":52.38,"confidence":0.99658203,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.024380365386605263},{"word":"it's","start":52.780003,"end":52.86,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.01427855622023344},{"word":"1919","start":52.86,"end":54.56,"confidence":0.9970703,"punctuated_word":"1919","sentiment":"neutral","sentiment_score":0.018887959420681},{"word":"amiens","start":55.260002,"end":55.760002,"confidence":0.8898112,"punctuated_word":"Amiens,","sentiment":"neutral","sentiment_score":0.022107725962996483},{"word":"amiens","start":56.22,"end":56.72,"confidence":0.9741211,"punctuated_word":"Amiens,","sentiment":"neutral","sentiment_score":0.021417057141661644},{"word":"a","start":57.02,"end":57.52,"confidence":0.9970703,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.02764180675148964},{"word":"m","start":57.66,"end":58.16,"confidence":1.0,"punctuated_word":"M","sentiment":"neutral","sentiment_score":0.02514551393687725},{"word":"i","start":58.46,"end":58.86,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0275657270103693},{"word":"e","start":58.86,"end":59.260002,"confidence":1.0,"punctuated_word":"E","sentiment":"neutral","sentiment_score":0.025465436279773712},{"word":"n","start":59.260002,"end":59.74,"confidence":1.0,"punctuated_word":"N","sentiment":"neutral","sentiment_score":0.013251558877527714},{"word":"s","start":59.74,"end":60.24,"confidence":0.96191406,"punctuated_word":"S,","sentiment":"neutral","sentiment_score":0.009314754977822304},{"word":"road","start":60.54,"end":61.04,"confidence":0.9926758,"punctuated_word":"Road,","sentiment":"neutral","sentiment_score":0.017156310379505157},{"word":"clontarf","start":62.06,"end":62.56,"confidence":0.911499,"punctuated_word":"Clontarf,","sentiment":"neutral","sentiment_score":0.020413028076291084},{"word":"new","start":63.98,"end":64.22,"confidence":0.96533203,"punctuated_word":"New","sentiment":"neutral","sentiment_score":0.031032297760248184},{"word":"south","start":64.22,"end":64.54,"confidence":1.0,"punctuated_word":"South","sentiment":"neutral","sentiment_score":0.03089614398777485},{"word":"wales","start":64.54,"end":65.04,"confidence":0.9970703,"punctuated_word":"Wales.","sentiment":"neutral","sentiment_score":0.017949029803276062},{"word":"yeah","start":65.175,"end":65.675,"confidence":0.9863281,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.016679074615240097},{"word":"sorry","start":74.695,"end":75.195,"confidence":0.9855957,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.008345802314579487},{"word":"yes","start":75.415,"end":75.915,"confidence":0.9975586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.011852217838168144},{"word":"yeah","start":77.975006,"end":78.475006,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0295015312731266},{"word":"yes","start":83.630005,"end":84.130005,"confidence":0.9880371,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0227285660803318},{"word":"hello","start":105.28999,"end":105.78999,"confidence":0.8647461,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.008850797079503536},{"word":"a","start":111.689995,"end":112.189995,"confidence":0.9794922,"punctuated_word":"A,","sentiment":"neutral","sentiment_score":-0.0005165636539459229},{"word":"m","start":112.49,"end":112.96999,"confidence":0.99902344,"punctuated_word":"m","sentiment":"neutral","sentiment_score":-0.0008520307019352913},{"word":"for","start":112.96999,"end":113.28999,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.005481239408254623},{"word":"mary","start":113.28999,"end":113.78999,"confidence":0.99853516,"punctuated_word":"Mary,","sentiment":"neutral","sentiment_score":0.009455994702875614},{"word":"i","start":114.25,"end":114.75,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.005808357149362564},{"word":"e","start":114.96999,"end":115.46999,"confidence":1.0,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.010566486045718191},{"word":"n","start":115.53,"end":116.03,"confidence":1.0,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.007286589592695236},{"word":"s","start":116.09,"end":116.505,"confidence":0.75561523,"punctuated_word":"s.","sentiment":"neutral","sentiment_score":0.011232826858758926},{"word":"amiens","start":117.384995,"end":117.884995,"confidence":0.93969727,"punctuated_word":"Amiens","sentiment":"neutral","sentiment_score":0.02131117321550846},{"word":"road","start":118.024994,"end":118.524994,"confidence":0.99658203,"punctuated_word":"Road.","sentiment":"neutral","sentiment_score":0.017392242327332497},{"word":"sorry","start":126.905,"end":127.405,"confidence":0.9753418,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.030424589291214943},{"word":"i","start":130.06,"end":130.3,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.009833531454205511},{"word":"think","start":130.3,"end":130.54,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.0070189256221055984},{"word":"it's","start":130.54,"end":130.86,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.005706045310944319},{"word":"20","start":130.86,"end":131.34,"confidence":0.99902344,"punctuated_word":"20","sentiment":"neutral","sentiment_score":-0.0018156748265028},{"word":"93","start":131.34,"end":132.23999,"confidence":0.9987793,"punctuated_word":"93.","sentiment":"neutral","sentiment_score":0.0009522640029899776},{"word":"yes","start":179.705,"end":180.025,"confidence":0.7841797,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.033603280782699585},{"word":"hello","start":180.025,"end":180.525,"confidence":0.85546875,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.02856297418475151},{"word":"yes","start":184.86,"end":185.36,"confidence":0.99658203,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.040530867874622345}],"paragraphs":{"transcript":"\nOh, hello. I I thought it was a AGL. Is it AGL tech support or who am I ringing? I didn't understand what you said. Airtel.\n\nIs that connected with AGL? Is that connect well, what I what I basically want to do, I want to connect in I want a an NBN Internet connection. How I mean, the it was in the house previously. How do I go about that? Right.\n\nIt's 1919 Amiens, Amiens, A M I E N S, Road, Clontarf, New South Wales. Yeah. Sorry? Yes. Yeah.\n\nYes. Hello? A, m for Mary, I e n s. Amiens Road. Sorry?\n\nI think it's 20 93. Yes. Hello? Yes.","paragraphs":[{"sentences":[{"text":"Oh, hello.","start":7.52,"end":8.34,"sentiment":"neutral","sentiment_score":0.00012204097583889961},{"text":"I I thought it was a AGL.","start":8.48,"end":10.66,"sentiment":"neutral","sentiment_score":-0.08436693357569831},{"text":"Is it AGL tech support or who am I ringing?","start":10.8,"end":14.645,"sentiment":"neutral","sentiment_score":-0.03281692806631327},{"text":"I didn't understand what you said.","start":14.705,"end":16.805,"sentiment":"neutral","sentiment_score":-0.2342833305398623},{"text":"Airtel.","start":21.025002,"end":21.525002,"sentiment":"neutral","sentiment_score":-0.05047548934817314}],"sentiment":"neutral","sentiment_score":-0.09133343101264192,"num_words":26,"start":7.52,"end":21.525002},{"sentences":[{"text":"Is that connected with AGL?","start":22.785,"end":25.23,"sentiment":"neutral","sentiment_score":-0.003920695930719376},{"text":"Is that connect well, what I what I basically want to do, I want to connect in I want a an NBN Internet connection.","start":29.21,"end":37.71,"sentiment":"neutral","sentiment_score":0.0003433534875512123},{"text":"How I mean, the it was in the house previously.","start":38.454998,"end":41.434998,"sentiment":"neutral","sentiment_score":-0.027210307493805885},{"text":"How do I go about that?","start":41.655,"end":43.274998,"sentiment":"neutral","sentiment_score":-0.011358464136719704},{"text":"Right.","start":52.054996,"end":52.38,"sentiment":"neutral","sentiment_score":0.024380365386605263}],"sentiment":"neutral","sentiment_score":-0.007113836746176948,"num_words":46,"start":22.785,"end":52.38},{"sentences":[{"text":"It's 1919 Amiens, Amiens, A M I E N S, Road, Clontarf, New South Wales.","start":52.780003,"end":65.04,"sentiment":"neutral","sentiment_score":0.021501527105768522},{"text":"Yeah.","start":65.175,"end":65.675,"sentiment":"neutral","sentiment_score":0.016679074615240097},{"text":"Sorry?","start":74.695,"end":75.195,"sentiment":"neutral","sentiment_score":-0.008345802314579487},{"text":"Yes.","start":75.415,"end":75.915,"sentiment":"neutral","sentiment_score":0.011852217838168144},{"text":"Yeah.","start":77.975006,"end":78.475006,"sentiment":"neutral","sentiment_score":0.0295015312731266}],"sentiment":"neutral","sentiment_score":0.01958999621044648,"num_words":19,"start":52.780003,"end":78.475006},{"sentences":[{"text":"Yes.","start":83.630005,"end":84.130005,"sentiment":"neutral","sentiment_score":0.0227285660803318},{"text":"Hello?","start":105.28999,"end":105.78999,"sentiment":"neutral","sentiment_score":0.008850797079503536},{"text":"A, m for Mary, I e n s.","start":111.689995,"end":116.505,"sentiment":"neutral","sentiment_score":0.004687552573159337},{"text":"Amiens Road.","start":117.384995,"end":118.524994,"sentiment":"neutral","sentiment_score":0.01935170777142048},{"text":"Sorry?","start":126.905,"end":127.405,"sentiment":"neutral","sentiment_score":-0.030424589291214943}],"sentiment":"neutral","sentiment_score":0.005950662307441235,"num_words":13,"start":83.630005,"end":127.405},{"sentences":[{"text":"I think it's 20 93.","start":130.06,"end":132.23999,"sentiment":"neutral","sentiment_score":-0.0046843826421536505},{"text":"Yes.","start":179.705,"end":180.025,"sentiment":"neutral","sentiment_score":0.033603280782699585},{"text":"Hello?","start":180.025,"end":180.525,"sentiment":"neutral","sentiment_score":0.02856297418475151},{"text":"Yes.","start":184.86,"end":185.36,"sentiment":"neutral","sentiment_score":0.040530867874622345}],"sentiment":"neutral","sentiment_score":0.009909401203913148,"num_words":8,"start":130.06,"end":185.36}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erdo tech support. How can I assist you?\n\nChannel 1: Oh,\n\nChannel 0: Mhmm.\n\nChannel 1: hello. I I thought it was a AGL. Is it AGL tech support or who am I ringing? I didn't understand what you said.\n\nChannel 0: This is from Airtel,\n\nChannel 1: Airtel.\n\nChannel 0: Australia. Yeah.\n\nChannel 1: Is that connected with AGL?\n\nChannel 0: Sorry?\n\nChannel 1: Is that connect well, what I what I basically want to do, I want to connect in I want a an NBN Internet connection. How I mean, the it was in the house previously. How do I go about that?\n\nChannel 0: May I get the address for me to check if it's available under Airtel?\n\nChannel 1: Right. It's 1919\n\nChannel 0: One nine.\n\nChannel 1: Amiens, Amiens, A M I E N S, Road, Clontarf, New South Wales. Yeah.\n\nChannel 0: 19 Amels. Mhmm. New NSW.\n\nChannel 1: Sorry? Yes.\n\nChannel 0: New South Wales.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Is it okay if I check the address?\n\nChannel 1: Yes.\n\nChannel 0: Let me just put you on hold for a while. Okay? Hang on. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Can I get again the 19 emails? Can you spell it again, please?\n\nChannel 1: A, m for\n\nChannel 0: Mhmm.\n\nChannel 1: Mary, I e n s. Amiens\n\nChannel 0: Mhmm. And\n\nChannel 1: Road.\n\nChannel 0: it's Okay. And how about the ZIP code?\n\nChannel 1: Sorry?\n\nChannel 0: Do you know the ZIP code?\n\nChannel 1: I think it's 20\n\nChannel 0: The address?\n\nChannel 1: 93.\n\nChannel 0: 2093. Okay. Hang on. Hello?\n\nChannel 1: Yes. Hello?\n\nChannel 0: Yes. Just to confirm, is it Clone Tarf?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Hang on.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.23365825414657593},{"text":"Good morning.","start":2.0,"end":2.72,"sentiment":"positive","sentiment_score":0.5277923345565796},{"text":"This is Maureen from Erdo tech support.","start":2.72,"end":5.2999997,"sentiment":"positive","sentiment_score":0.49133526001657757},{"text":"How can I assist you?","start":6.16,"end":7.46,"sentiment":"positive","sentiment_score":0.46102741956710813}],"sentiment":"positive","sentiment_score":0.46891512274742125,"channel":0,"num_words":15,"start":1.5999999,"end":7.46},{"sentences":[{"text":"Oh,","start":7.52,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.010076035745441914}],"sentiment":"neutral","sentiment_score":0.010076035745441914,"channel":1,"num_words":1,"start":7.52,"end":7.8399997},{"sentences":[{"text":"Mhmm.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":-0.004570976365357637}],"sentiment":"neutral","sentiment_score":-0.004570976365357637,"channel":0,"num_words":1,"start":7.68,"end":8.18},{"sentences":[{"text":"hello.","start":7.8399997,"end":8.34,"sentiment":"neutral","sentiment_score":-0.009831953793764114},{"text":"I I thought it was a AGL.","start":8.48,"end":10.66,"sentiment":"neutral","sentiment_score":-0.08436693357569831},{"text":"Is it AGL tech support or who am I ringing?","start":10.8,"end":14.645,"sentiment":"neutral","sentiment_score":-0.03281692806631327},{"text":"I didn't understand what you said.","start":14.705,"end":16.805,"sentiment":"neutral","sentiment_score":-0.2342833305398623}],"sentiment":"neutral","sentiment_score":-0.09726123969691496,"channel":1,"num_words":24,"start":7.8399997,"end":16.805},{"sentences":[{"text":"This is from Airtel,","start":18.285,"end":19.905,"sentiment":"neutral","sentiment_score":-0.06652749050408602}],"sentiment":"neutral","sentiment_score":-0.06652749050408602,"channel":0,"num_words":4,"start":18.285,"end":19.905},{"sentences":[{"text":"Airtel.","start":21.025002,"end":21.525002,"sentiment":"neutral","sentiment_score":-0.05047548934817314}],"sentiment":"neutral","sentiment_score":-0.05047548934817314,"channel":1,"num_words":1,"start":21.025002,"end":21.525002},{"sentences":[{"text":"Australia.","start":21.085,"end":21.585,"sentiment":"neutral","sentiment_score":-0.04917226731777191},{"text":"Yeah.","start":22.045,"end":22.545,"sentiment":"neutral","sentiment_score":0.0019835345447063446}],"sentiment":"neutral","sentiment_score":-0.023594366386532784,"channel":0,"num_words":2,"start":21.085,"end":22.545},{"sentences":[{"text":"Is that connected with AGL?","start":22.785,"end":25.23,"sentiment":"neutral","sentiment_score":-0.003920695930719376}],"sentiment":"neutral","sentiment_score":-0.003920695930719376,"channel":1,"num_words":5,"start":22.785,"end":25.23},{"sentences":[{"text":"Sorry?","start":28.11,"end":28.61,"sentiment":"neutral","sentiment_score":-0.07425607740879059}],"sentiment":"neutral","sentiment_score":-0.07425607740879059,"channel":0,"num_words":1,"start":28.11,"end":28.61},{"sentences":[{"text":"Is that connect well, what I what I basically want to do, I want to connect in I want a an NBN Internet connection.","start":29.21,"end":37.71,"sentiment":"neutral","sentiment_score":0.0003433534875512123},{"text":"How I mean, the it was in the house previously.","start":38.454998,"end":41.434998,"sentiment":"neutral","sentiment_score":-0.027210307493805885},{"text":"How do I go about that?","start":41.655,"end":43.274998,"sentiment":"neutral","sentiment_score":-0.011358464136719704}],"sentiment":"neutral","sentiment_score":-0.008300334401428699,"channel":1,"num_words":40,"start":29.21,"end":43.274998},{"sentences":[{"text":"May I get the address for me to check if it's available under Airtel?","start":46.114998,"end":50.934998,"sentiment":"neutral","sentiment_score":0.011415905951123153}],"sentiment":"neutral","sentiment_score":0.011415905951123153,"channel":0,"num_words":14,"start":46.114998,"end":50.934998},{"sentences":[{"text":"Right.","start":52.054996,"end":52.38,"sentiment":"neutral","sentiment_score":0.024380365386605263},{"text":"It's 1919","start":52.780003,"end":54.56,"sentiment":"neutral","sentiment_score":0.01658325782045722}],"sentiment":"neutral","sentiment_score":0.0191822936758399,"channel":1,"num_words":3,"start":52.054996,"end":54.56},{"sentences":[{"text":"One nine.","start":54.899998,"end":55.719997,"sentiment":"neutral","sentiment_score":0.015748444013297558}],"sentiment":"neutral","sentiment_score":0.015748444013297558,"channel":0,"num_words":2,"start":54.899998,"end":55.719997},{"sentences":[{"text":"Amiens, Amiens, A M I E N S, Road, Clontarf, New South Wales.","start":55.260002,"end":65.04,"sentiment":"neutral","sentiment_score":0.022258183918893337},{"text":"Yeah.","start":65.175,"end":65.675,"sentiment":"neutral","sentiment_score":0.016679074615240097}],"sentiment":"neutral","sentiment_score":0.021859676111489534,"channel":1,"num_words":14,"start":55.260002,"end":65.675},{"sentences":[{"text":"19 Amels.","start":67.615,"end":68.995,"sentiment":"neutral","sentiment_score":0.010999219957739115},{"text":"Mhmm.","start":71.055,"end":71.455,"sentiment":"neutral","sentiment_score":0.0033140608575195074},{"text":"New NSW.","start":71.455,"end":72.595,"sentiment":"neutral","sentiment_score":-0.0017083329148590565}],"sentiment":"neutral","sentiment_score":0.004379166988655925,"channel":0,"num_words":5,"start":67.615,"end":72.595},{"sentences":[{"text":"Sorry?","start":74.695,"end":75.195,"sentiment":"neutral","sentiment_score":-0.008345802314579487},{"text":"Yes.","start":75.415,"end":75.915,"sentiment":"neutral","sentiment_score":0.011852217838168144}],"sentiment":"neutral","sentiment_score":0.0017532077617943287,"channel":1,"num_words":2,"start":74.695,"end":75.915},{"sentences":[{"text":"New South Wales.","start":76.575,"end":77.555,"sentiment":"neutral","sentiment_score":0.005787781129280726}],"sentiment":"neutral","sentiment_score":0.005787781129280726,"channel":0,"num_words":3,"start":76.575,"end":77.555},{"sentences":[{"text":"Yeah.","start":77.975006,"end":78.475006,"sentiment":"neutral","sentiment_score":0.0295015312731266}],"sentiment":"neutral","sentiment_score":0.0295015312731266,"channel":1,"num_words":1,"start":77.975006,"end":78.475006},{"sentences":[{"text":"Okay.","start":80.27,"end":80.77,"sentiment":"neutral","sentiment_score":0.03650053218007088},{"text":"Is it okay if I check the address?","start":81.229996,"end":83.25,"sentiment":"neutral","sentiment_score":0.027398218167945743}],"sentiment":"neutral","sentiment_score":0.028409586391515203,"channel":0,"num_words":9,"start":80.27,"end":83.25},{"sentences":[{"text":"Yes.","start":83.630005,"end":84.130005,"sentiment":"neutral","sentiment_score":0.0227285660803318}],"sentiment":"neutral","sentiment_score":0.0227285660803318,"channel":1,"num_words":1,"start":83.630005,"end":84.130005},{"sentences":[{"text":"Let me just put you on hold for a while.","start":83.71,"end":85.39,"sentiment":"neutral","sentiment_score":-0.012333532236516476},{"text":"Okay?","start":85.39,"end":85.79,"sentiment":"neutral","sentiment_score":-0.0024268142879009247},{"text":"Hang on.","start":85.79,"end":86.369995,"sentiment":"neutral","sentiment_score":-0.015372367575764656},{"text":"Hello?","start":104.015,"end":104.515,"sentiment":"neutral","sentiment_score":0.004127755761146545}],"sentiment":"neutral","sentiment_score":-0.010884222574532032,"channel":0,"num_words":14,"start":83.71,"end":104.515},{"sentences":[{"text":"Hello?","start":105.28999,"end":105.78999,"sentiment":"neutral","sentiment_score":0.008850797079503536}],"sentiment":"neutral","sentiment_score":0.008850797079503536,"channel":1,"num_words":1,"start":105.28999,"end":105.78999},{"sentences":[{"text":"Yes.","start":106.495,"end":106.995,"sentiment":"neutral","sentiment_score":0.028652820736169815},{"text":"Can I get again the 19 emails?","start":107.215004,"end":109.69501,"sentiment":"neutral","sentiment_score":0.020371500668781146},{"text":"Can you spell it again, please?","start":109.69501,"end":111.18,"sentiment":"neutral","sentiment_score":0.006802351213991642}],"sentiment":"neutral","sentiment_score":0.015147673764399119,"channel":0,"num_words":14,"start":106.495,"end":111.18},{"sentences":[{"text":"A, m for","start":111.689995,"end":113.28999,"sentiment":"neutral","sentiment_score":-0.0022832779213786125}],"sentiment":"neutral","sentiment_score":-0.0022832779213786125,"channel":1,"num_words":3,"start":111.689995,"end":113.28999},{"sentences":[{"text":"Mhmm.","start":113.02,"end":113.52,"sentiment":"neutral","sentiment_score":0.005456200335174799}],"sentiment":"neutral","sentiment_score":0.005456200335174799,"channel":0,"num_words":1,"start":113.02,"end":113.52},{"sentences":[{"text":"Mary, I e n s.","start":113.28999,"end":116.505,"sentiment":"neutral","sentiment_score":0.008870050869882106},{"text":"Amiens","start":117.384995,"end":117.884995,"sentiment":"neutral","sentiment_score":0.02131117321550846}],"sentiment":"neutral","sentiment_score":0.010943571260819832,"channel":1,"num_words":6,"start":113.28999,"end":117.884995},{"sentences":[{"text":"Mhmm.","start":117.74,"end":117.935,"sentiment":"neutral","sentiment_score":0.012813061475753784},{"text":"And","start":117.935,"end":118.13,"sentiment":"neutral","sentiment_score":0.01308215782046318}],"sentiment":"neutral","sentiment_score":0.012947609648108482,"channel":0,"num_words":2,"start":117.74,"end":118.13},{"sentences":[{"text":"Road.","start":118.024994,"end":118.524994,"sentiment":"neutral","sentiment_score":0.017392242327332497}],"sentiment":"neutral","sentiment_score":0.017392242327332497,"channel":1,"num_words":1,"start":118.024994,"end":118.524994},{"sentences":[{"text":"it's Okay.","start":118.13,"end":120.16,"sentiment":"neutral","sentiment_score":0.014587872195988894},{"text":"And how about the ZIP code?","start":124.174995,"end":125.875,"sentiment":"neutral","sentiment_score":-0.005490052048116922}],"sentiment":"neutral","sentiment_score":-0.0004705709870904684,"channel":0,"num_words":8,"start":118.13,"end":125.875},{"sentences":[{"text":"Sorry?","start":126.905,"end":127.405,"sentiment":"neutral","sentiment_score":-0.030424589291214943}],"sentiment":"neutral","sentiment_score":-0.030424589291214943,"channel":1,"num_words":1,"start":126.905,"end":127.405},{"sentences":[{"text":"Do you know the ZIP code?","start":128.495,"end":129.955,"sentiment":"neutral","sentiment_score":-0.024821653962135315}],"sentiment":"neutral","sentiment_score":-0.024821653962135315,"channel":0,"num_words":6,"start":128.495,"end":129.955},{"sentences":[{"text":"I think it's 20","start":130.06,"end":131.34,"sentiment":"neutral","sentiment_score":-0.0060935443034395576}],"sentiment":"neutral","sentiment_score":-0.0060935443034395576,"channel":1,"num_words":4,"start":130.06,"end":131.34},{"sentences":[{"text":"The address?","start":130.97499,"end":131.635,"sentiment":"neutral","sentiment_score":-0.00699389073997736}],"sentiment":"neutral","sentiment_score":-0.00699389073997736,"channel":0,"num_words":2,"start":130.97499,"end":131.635},{"sentences":[{"text":"93.","start":131.34,"end":132.23999,"sentiment":"neutral","sentiment_score":0.0009522640029899776}],"sentiment":"neutral","sentiment_score":0.0009522640029899776,"channel":1,"num_words":1,"start":131.34,"end":132.23999},{"sentences":[{"text":"2093.","start":133.69499,"end":134.735,"sentiment":"neutral","sentiment_score":0.004880634602159262},{"text":"Okay.","start":134.735,"end":135.055,"sentiment":"neutral","sentiment_score":0.013839269988238811},{"text":"Hang on.","start":135.055,"end":135.795,"sentiment":"neutral","sentiment_score":0.004240863025188446},{"text":"Hello?","start":178.16,"end":178.66,"sentiment":"neutral","sentiment_score":0.01764105260372162}],"sentiment":"neutral","sentiment_score":0.008968536648899317,"channel":0,"num_words":5,"start":133.69499,"end":178.66},{"sentences":[{"text":"Yes.","start":179.705,"end":180.025,"sentiment":"neutral","sentiment_score":0.033603280782699585},{"text":"Hello?","start":180.025,"end":180.525,"sentiment":"neutral","sentiment_score":0.02856297418475151}],"sentiment":"neutral","sentiment_score":0.031083127483725548,"channel":1,"num_words":2,"start":179.705,"end":180.525},{"sentences":[{"text":"Yes.","start":181.015,"end":181.515,"sentiment":"neutral","sentiment_score":0.04517509788274765},{"text":"Just to confirm, is it Clone Tarf?","start":181.655,"end":184.395,"sentiment":"neutral","sentiment_score":0.032907242487583845}],"sentiment":"neutral","sentiment_score":0.03444072441197932,"channel":0,"num_words":8,"start":181.015,"end":184.395},{"sentences":[{"text":"Yes.","start":184.86,"end":185.36,"sentiment":"neutral","sentiment_score":0.040530867874622345}],"sentiment":"neutral","sentiment_score":0.040530867874622345,"channel":1,"num_words":1,"start":184.86,"end":185.36},{"sentences":[{"text":"Okay.","start":186.21501,"end":186.535,"sentiment":"neutral","sentiment_score":0.025826454162597656},{"text":"Hang on.","start":186.535,"end":187.27501,"sentiment":"neutral","sentiment_score":0.010836480185389519}],"sentiment":"neutral","sentiment_score":0.015833138177792232,"channel":0,"num_words":3,"start":186.21501,"end":187.27501}]},"summary":{"result":"success","short":"A representative from Erdo tech support named Maureen calls a customer named AGL and asks for their address to check if their NBN internet connection is available under Airtel. The customer is confused and asks for clarification on the address, and Maureen puts them on hold to check."},"intents":{"segments":[{"text":"May I get the address for me to check if it's available under Airtel? Right.","start_word":94,"end_word":108,"intents":[{"intent":"Request information","confidence_score":0.0053451033}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.23365825414657593},{"text":"Good morning. This is Maureen from Erdo tech support. How can I assist you?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.4884479641914368},{"text":"Oh, Mhmm. hello. I I thought it was a AGL. Is it AGL tech support or who am I ringing? I didn't understand what you said. This is from Airtel, Airtel. Australia. Yeah. Is that connected with AGL? Sorry? Is that connect well, what I what I basically want to do, I want to connect in I want a an NBN Internet connection. How I mean, the it was in the house previously. How do I go about that? May I get the address for me to check if it's available under Airtel? Right. It's 1919 One nine. Amiens, Amiens, A M I E N S, Road, Clontarf, New South Wales. Yeah. 19 Amels. Mhmm. New NSW. Sorry? Yes. New South Wales. Yeah. Okay. Is it okay if I check the address? Yes. Let me just put you on hold for a while. Okay? Hang on. Hello? Hello? Yes. Can I get again the 19 emails? Can you spell it again, please? A, m for Mhmm. Mary, I e n s. Amiens Mhmm. And Road. it's Okay. And how about the ZIP code? Sorry? Do you know the ZIP code? I think it's 20 The address? 93. 2093. Okay. Hang on. Hello? Yes. Hello? Yes. Just to confirm, is it Clone Tarf? Yes. Okay. Hang on.","start_word":15,"end_word":230,"sentiment":"neutral","sentiment_score":-0.006700713187456131}],"average":{"sentiment":"neutral","sentiment_score":0.022142871220906576}}}}