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Sorry about that.","paragraphs":[{"sentences":[{"text":"Solomon speaking.","start":0.16,"end":0.98,"sentiment":"neutral","sentiment_score":0.014778627082705498},{"text":"Oh, yeah.","start":9.36,"end":10.48,"sentiment":"neutral","sentiment_score":0.17079268395900726},{"text":"Good.","start":10.48,"end":10.639999,"sentiment":"positive","sentiment_score":0.4900391399860382},{"text":"Thanks, buddy.","start":10.639999,"end":11.12,"sentiment":"positive","sentiment_score":0.5050470381975174},{"text":"Sorry.","start":11.12,"end":11.36,"sentiment":"neutral","sentiment_score":0.048524484038352966}],"sentiment":"neutral","sentiment_score":0.23997504031285644,"num_words":8,"start":0.16,"end":11.36},{"sentences":[{"text":"I'm expecting are you from Veritas?","start":11.36,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.014597379757712284},{"text":"Okay.","start":16.965,"end":17.465,"sentiment":"neutral","sentiment_score":-0.0666251927614212},{"text":"That's okay.","start":24.485,"end":25.044998,"sentiment":"neutral","sentiment_score":-0.06348514556884766},{"text":"Sorry.","start":25.044998,"end":25.365,"sentiment":"neutral","sentiment_score":-0.2249757945537567},{"text":"I'm I'm I'm really sorry.","start":25.365,"end":26.564999,"sentiment":"negative","sentiment_score":-0.362993049621582}],"sentiment":"neutral","sentiment_score":-0.15474138700713713,"num_words":15,"start":11.36,"end":26.564999},{"sentences":[{"text":"We've got a it's the incident happening.","start":26.564999,"end":29.365,"sentiment":"neutral","sentiment_score":-0.3088663411991937},{"text":"I'm expecting a call from Veritas.","start":29.365,"end":31.224998,"sentiment":"neutral","sentiment_score":-0.22608018666505814},{"text":"Unfortunately, I have to hang up on this call.","start":31.74,"end":33.769093,"sentiment":"negative","sentiment_score":-0.5242438448799981},{"text":"I'm just waiting for a call.","start":33.769093,"end":35.6,"sentiment":"negative","sentiment_score":-0.42942095796267193},{"text":"Sorry about that.","start":36.22,"end":37.28,"sentiment":"neutral","sentiment_score":-0.3056599199771881}],"sentiment":"negative","sentiment_score":-0.3783950200003962,"num_words":31,"start":26.564999,"end":37.28}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Solomon speaking.\n\nChannel 0: Yeah. Good afternoon. Solomon, it's Ronald from Cloud Solution IT. How are you\n\nChannel 1: Oh,\n\nChannel 0: doing today?\n\nChannel 1: yeah. Good. Thanks, buddy. Sorry. I'm expecting are you from Veritas?\n\nChannel 0: No. No problem. Cloud solutions, sir. If you can remember,\n\nChannel 1: Okay.\n\nChannel 0: we supposed to have an introductory meeting a few months ago, but what happened was you were not able to attend that meeting.\n\nChannel 1: That's okay.\n\nChannel 0: I'm\n\nChannel 1: Sorry. I'm I'm I'm really sorry. We've got a it's the incident happening. I'm expecting a call from Veritas. Unfortunately, I\n\nChannel 0: mhmm.\n\nChannel 1: have to hang up on this call. I'm just waiting for a call.\n\nChannel 0: Yeah.\n\nChannel 1: Sorry about that.\n\nChannel 0: Yes. What time can I call you back, sir?","paragraphs":[{"sentences":[{"text":"Solomon speaking.","start":0.16,"end":0.98,"sentiment":"neutral","sentiment_score":0.014778627082705498}],"sentiment":"neutral","sentiment_score":0.014778627082705498,"channel":1,"num_words":2,"start":0.16,"end":0.98},{"sentences":[{"text":"Yeah.","start":2.48,"end":2.72,"sentiment":"neutral","sentiment_score":0.1052548885345459},{"text":"Good afternoon.","start":2.72,"end":3.46,"sentiment":"positive","sentiment_score":0.38417644798755646},{"text":"Solomon, it's Ronald from Cloud Solution IT.","start":4.08,"end":8.18,"sentiment":"neutral","sentiment_score":0.2910590384687696},{"text":"How are you","start":8.96,"end":9.36,"sentiment":"neutral","sentiment_score":0.26774875322977704}],"sentiment":"neutral","sentiment_score":0.2857128702677213,"channel":0,"num_words":13,"start":2.48,"end":9.36},{"sentences":[{"text":"Oh,","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.1609235554933548}],"sentiment":"neutral","sentiment_score":0.1609235554933548,"channel":1,"num_words":1,"start":9.36,"end":9.86},{"sentences":[{"text":"doing today?","start":9.36,"end":10.099999,"sentiment":"neutral","sentiment_score":0.19388986378908157}],"sentiment":"neutral","sentiment_score":0.19388986378908157,"channel":0,"num_words":2,"start":9.36,"end":10.099999},{"sentences":[{"text":"yeah.","start":10.16,"end":10.48,"sentiment":"neutral","sentiment_score":0.18066181242465973},{"text":"Good.","start":10.48,"end":10.639999,"sentiment":"positive","sentiment_score":0.4900391399860382},{"text":"Thanks, buddy.","start":10.639999,"end":11.12,"sentiment":"positive","sentiment_score":0.5050470381975174},{"text":"Sorry.","start":11.12,"end":11.36,"sentiment":"neutral","sentiment_score":0.048524484038352966},{"text":"I'm expecting are you from Veritas?","start":11.36,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.014597379757712284}],"sentiment":"neutral","sentiment_score":0.14924865766343745,"channel":1,"num_words":11,"start":10.16,"end":13.059999},{"sentences":[{"text":"No.","start":13.8949995,"end":14.134999,"sentiment":"neutral","sentiment_score":-0.08700253069400787},{"text":"No problem.","start":14.134999,"end":14.794999,"sentiment":"neutral","sentiment_score":-0.04352030158042908},{"text":"Cloud solutions, sir.","start":14.855,"end":16.215,"sentiment":"neutral","sentiment_score":-0.011379744236667952},{"text":"If you can remember,","start":16.215,"end":17.275,"sentiment":"neutral","sentiment_score":-0.021759050199761987}],"sentiment":"neutral","sentiment_score":-0.029521856736391783,"channel":0,"num_words":10,"start":13.8949995,"end":17.275},{"sentences":[{"text":"Okay.","start":16.965,"end":17.465,"sentiment":"neutral","sentiment_score":-0.0666251927614212}],"sentiment":"neutral","sentiment_score":-0.0666251927614212,"channel":1,"num_words":1,"start":16.965,"end":17.465},{"sentences":[{"text":"we supposed to have an introductory meeting a few months ago, but what happened was you were not able to attend that meeting.","start":18.134998,"end":24.314999,"sentiment":"neutral","sentiment_score":-0.1764238447598789}],"sentiment":"neutral","sentiment_score":-0.1764238447598789,"channel":0,"num_words":23,"start":18.134998,"end":24.314999},{"sentences":[{"text":"That's okay.","start":24.485,"end":25.044998,"sentiment":"neutral","sentiment_score":-0.06348514556884766}],"sentiment":"neutral","sentiment_score":-0.06348514556884766,"channel":1,"num_words":2,"start":24.485,"end":25.044998},{"sentences":[{"text":"I'm","start":24.855,"end":25.355,"sentiment":"neutral","sentiment_score":-0.16564659774303436}],"sentiment":"neutral","sentiment_score":-0.16564659774303436,"channel":0,"num_words":1,"start":24.855,"end":25.355},{"sentences":[{"text":"Sorry.","start":25.044998,"end":25.365,"sentiment":"neutral","sentiment_score":-0.2249757945537567},{"text":"I'm I'm I'm really sorry.","start":25.365,"end":26.564999,"sentiment":"negative","sentiment_score":-0.362993049621582},{"text":"We've got a it's the incident happening.","start":26.564999,"end":29.365,"sentiment":"neutral","sentiment_score":-0.3088663411991937},{"text":"I'm expecting a call from Veritas.","start":29.365,"end":31.224998,"sentiment":"neutral","sentiment_score":-0.22608018666505814},{"text":"Unfortunately, I","start":31.74,"end":32.19091,"sentiment":"negative","sentiment_score":-0.4677341878414154}],"sentiment":"neutral","sentiment_score":-0.3092359488918668,"channel":1,"num_words":21,"start":25.044998,"end":32.19091},{"sentences":[{"text":"mhmm.","start":32.15,"end":32.65,"sentiment":"negative","sentiment_score":-0.4528740048408508}],"sentiment":"negative","sentiment_score":-0.4528740048408508,"channel":0,"num_words":1,"start":32.15,"end":32.65},{"sentences":[{"text":"have to hang up on this call.","start":32.19091,"end":33.769093,"sentiment":"negative","sentiment_score":-0.540389461176736},{"text":"I'm just waiting for a call.","start":33.769093,"end":35.6,"sentiment":"negative","sentiment_score":-0.42942095796267193}],"sentiment":"negative","sentiment_score":-0.48917322892409104,"channel":1,"num_words":13,"start":32.19091,"end":35.6},{"sentences":[{"text":"Yeah.","start":36.07,"end":36.57,"sentiment":"neutral","sentiment_score":-0.1602426320314407}],"sentiment":"neutral","sentiment_score":-0.1602426320314407,"channel":0,"num_words":1,"start":36.07,"end":36.57},{"sentences":[{"text":"Sorry about that.","start":36.22,"end":37.28,"sentiment":"neutral","sentiment_score":-0.3056599199771881}],"sentiment":"neutral","sentiment_score":-0.3056599199771881,"channel":1,"num_words":3,"start":36.22,"end":37.28},{"sentences":[{"text":"Yes.","start":37.83,"end":38.33,"sentiment":"neutral","sentiment_score":-0.03769663721323013},{"text":"What time can I call you back, sir?","start":38.47,"end":39.959938,"sentiment":"neutral","sentiment_score":-0.06832160940393806}],"sentiment":"neutral","sentiment_score":-0.06491883471608162,"channel":0,"num_words":9,"start":37.83,"end":39.959938}]},"summary":{"result":"success","short":"The customer, Ronald, is calling from Cloud Solutions IT to follow up on an introductory meeting that was supposed to take a few months ago but he was not able to attend. He apologizes for the inconvenience and mentions that they need to wait for a call from Veritas. He asks the agent, Solomon, when he can call him back."},"intents":{"segments":[{"text":"we supposed to have an introductory meeting a few months ago, but what happened was you were not able to attend that meeting. That's okay.","start_word":40,"end_word":64,"intents":[{"intent":"Schedule introductory meeting","confidence_score":0.0077594263}]}]},"sentiments":{"segments":[{"text":"Solomon speaking. Yeah.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.05135383829474449},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.3705836534500122},{"text":"Solomon, it's Ronald from Cloud Solution IT. How are you doing Oh, today? yeah.","start_word":5,"end_word":18,"sentiment":"neutral","sentiment_score":0.2550540566444397},{"text":"Good. Thanks, buddy.","start_word":19,"end_word":21,"sentiment":"positive","sentiment_score":0.5000444650650024},{"text":"Sorry. I'm expecting are you from Veritas? No. No problem. Cloud solutions, sir. If you can remember, Okay. we supposed to have an introductory meeting a few months ago, but what happened was you were not able to attend that meeting. That's okay. I'm Sorry.","start_word":22,"end_word":66,"sentiment":"neutral","sentiment_score":-0.09576428681612016},{"text":"I'm I'm I'm really sorry.","start_word":67,"end_word":71,"sentiment":"negative","sentiment_score":-0.3572624623775482},{"text":"We've got a it's the incident happening. I'm expecting a call from Veritas.","start_word":72,"end_word":84,"sentiment":"neutral","sentiment_score":-0.2713441550731659},{"text":"Unfortunately, I mhmm. have to hang up on this call. I'm just waiting for a call.","start_word":85,"end_word":100,"sentiment":"negative","sentiment_score":-0.4714945554733277},{"text":"Yeah. Sorry about that. Yes. What time can I call you back, sir?","start_word":101,"end_word":113,"sentiment":"neutral","sentiment_score":-0.12239617109298706}],"average":{"sentiment":"neutral","sentiment_score":-0.12183542454496343}}}}