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Good afternoon. Thank you so much for calling your Tel account. How may I help you today? I'm good.\n\nThank you for asking. How about yourself? How may I help you today? Mhmm. I'm sorry for that.\n\nHowever, I would love to let you know that you have reached Airtel AU, Airtel Australia, and we are a Internet service provider and mobile plan services in Australia. We cannot service any other phone number. So for your Indian phone number, you still needs to contact your local network, which is Airtel India, and we are a separate company. We don't have any details or contact details about them. Yes.\n\nIt just so happened it's the same name, but we are not affiliated. This is a different company. And it's not. It's only here in Australia. Yes.\n\nCorrect. So we only services Australian phone number. Phone number in Australia, no other country. That's correct. Indian number, we cannot service.\n\nWe only support, provide service to phone number in Australia that was purchased from us, which they do have a mobile service or if you do have a Internet service account. Okay. You're welcome. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.5999999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.2196977138519287},{"text":"Good afternoon.","start":1.8399999,"end":2.58,"sentiment":"positive","sentiment_score":0.38751524686813354},{"text":"Thank you so much for calling your Tel account.","start":2.6399999,"end":4.88,"sentiment":"positive","sentiment_score":0.6582136750221252},{"text":"How may I help you today?","start":4.88,"end":6.18,"sentiment":"positive","sentiment_score":0.49510593712329865},{"text":"I'm good.","start":9.92,"end":10.639999,"sentiment":"positive","sentiment_score":0.4591071754693985}],"sentiment":"positive","sentiment_score":0.5403750628232956,"num_words":20,"start":1.5999999,"end":10.639999},{"sentences":[{"text":"Thank you for asking.","start":10.639999,"end":11.78,"sentiment":"positive","sentiment_score":0.5411214381456375},{"text":"How about yourself?","start":11.84,"end":12.9,"sentiment":"neutral","sentiment_score":0.28347889085610706},{"text":"How may I help you today?","start":12.96,"end":14.259999,"sentiment":"neutral","sentiment_score":0.1949607878923416},{"text":"Mhmm.","start":26.814999,"end":27.314999,"sentiment":"neutral","sentiment_score":-0.035374145954847336},{"text":"I'm sorry for that.","start":38.0,"end":39.2,"sentiment":"neutral","sentiment_score":-0.18498825654387474}],"sentiment":"neutral","sentiment_score":0.18940888779858747,"num_words":18,"start":10.639999,"end":39.2},{"sentences":[{"text":"However, I would love to let you know that you have reached Airtel AU, Airtel Australia, and we are a Internet service provider and mobile plan services in Australia.","start":39.2,"end":51.355003,"sentiment":"neutral","sentiment_score":0.14711292576173257},{"text":"We cannot service any other phone number.","start":52.135002,"end":55.195,"sentiment":"neutral","sentiment_score":-0.16570937952825002},{"text":"So for your Indian phone number, you still needs to contact your local network, which is Airtel India, and we are a separate company.","start":55.7,"end":65.0,"sentiment":"neutral","sentiment_score":-0.04758304380811751},{"text":"We don't have any details or contact details about them.","start":65.06,"end":68.759995,"sentiment":"neutral","sentiment_score":-0.0938058264553547},{"text":"Yes.","start":75.075,"end":75.475,"sentiment":"neutral","sentiment_score":-0.05021651089191437}],"sentiment":"neutral","sentiment_score":0.013747061458481868,"num_words":71,"start":39.2,"end":75.475},{"sentences":[{"text":"It just so happened it's the same name, but we are not affiliated.","start":75.475,"end":79.255,"sentiment":"neutral","sentiment_score":-0.07306859957484099},{"text":"This is a different company.","start":79.715,"end":81.255,"sentiment":"neutral","sentiment_score":-0.09479104280471802},{"text":"And it's not.","start":85.555,"end":86.695,"sentiment":"neutral","sentiment_score":-0.10807717591524124},{"text":"It's only here in Australia.","start":88.579994,"end":90.119995,"sentiment":"neutral","sentiment_score":-0.10054499804973602},{"text":"Yes.","start":93.14,"end":93.619995,"sentiment":"neutral","sentiment_score":0.003420016728341579}],"sentiment":"neutral","sentiment_score":-0.08323642628750315,"num_words":27,"start":75.475,"end":93.619995},{"sentences":[{"text":"Correct.","start":93.619995,"end":94.119995,"sentiment":"neutral","sentiment_score":-0.0009535159915685654},{"text":"So we only services Australian phone number.","start":94.899994,"end":98.52,"sentiment":"neutral","sentiment_score":-0.028883291674511775},{"text":"Phone number in Australia, no other country.","start":98.579994,"end":101.479996,"sentiment":"neutral","sentiment_score":-0.03613409187112536},{"text":"That's correct.","start":109.725,"end":110.545,"sentiment":"neutral","sentiment_score":-0.0165822790004313},{"text":"Indian number, we cannot service.","start":110.685,"end":112.625,"sentiment":"neutral","sentiment_score":-0.10879843384027481}],"sentiment":"neutral","sentiment_score":-0.0469650876369666,"num_words":22,"start":93.619995,"end":112.625},{"sentences":[{"text":"We only support, provide service to phone number in Australia that was purchased from us, which they do have a mobile service or if you do have a Internet service account.","start":112.765,"end":127.060005,"sentiment":"neutral","sentiment_score":-0.048906444301528317},{"text":"Okay.","start":129.84294,"end":130.24294,"sentiment":"neutral","sentiment_score":0.2592903971672058},{"text":"You're welcome.","start":130.24294,"end":131.06294,"sentiment":"positive","sentiment_score":0.4231545478105545},{"text":"Have a good one.","start":131.12294,"end":131.92294,"sentiment":"positive","sentiment_score":0.4920083358883858},{"text":"Bye bye.","start":131.92294,"end":132.66293,"sentiment":"neutral","sentiment_score":0.19498709589242935}],"sentiment":"neutral","sentiment_score":0.04868768136948347,"num_words":40,"start":112.765,"end":132.66293}]}}]},{"alternatives":[{"transcript":"Hey. How are you? My Indian number is not working. That's why I'm calling you. I'm currently living in Melbourne, Australia, and last two years, my number is working. But last two days, my my phone number is only the SOS. Indian? But this is this is a different payroll? Oh, this this is not a Indian also company. It's only in Australia. Okay. Oh, okay. But my number is it's Indian number. Okay. No problem. Thank you. Bye.","confidence":0.9783748,"words":[{"word":"hey","start":6.8799996,"end":7.12,"confidence":0.91278166,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.2447662353515625},{"word":"how","start":7.12,"end":7.3599997,"confidence":0.9972819,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.23795635998249057},{"word":"are","start":7.3599997,"end":7.44,"confidence":0.9935284,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1720442175865173},{"word":"you","start":7.44,"end":7.94,"confidence":0.9948464,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.24763628840446472},{"word":"my","start":16.225,"end":16.545,"confidence":0.9517093,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.245572566986084},{"word":"indian","start":16.545,"end":17.045,"confidence":0.99064016,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.1879313886165619},{"word":"number","start":17.105,"end":17.605,"confidence":0.9989121,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.20605838298797607},{"word":"is","start":18.145,"end":18.645,"confidence":0.9457916,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2825770378112793},{"word":"not","start":18.945,"end":19.345001,"confidence":0.97193843,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.3018944561481476},{"word":"working","start":19.345001,"end":19.845001,"confidence":0.8472621,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":-0.29792657494544983},{"word":"that's","start":21.185,"end":21.505001,"confidence":0.99698544,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.20649251341819763},{"word":"why","start":21.505001,"end":21.744999,"confidence":0.99956816,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.13802771270275116},{"word":"i'm","start":21.744999,"end":21.985,"confidence":0.99278396,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10054540634155272},{"word":"calling","start":21.985,"end":22.465,"confidence":0.9996668,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.07962021976709366},{"word":"you","start":22.465,"end":22.965,"confidence":0.99895513,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.1060282066464424},{"word":"i'm","start":23.505001,"end":23.825,"confidence":0.9804757,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04047306627035141},{"word":"currently","start":23.825,"end":24.325,"confidence":0.60517335,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.03422727435827255},{"word":"living","start":24.385,"end":24.705,"confidence":0.9094974,"punctuated_word":"living","sentiment":"neutral","sentiment_score":-0.02051287516951561},{"word":"in","start":24.705,"end":24.865,"confidence":0.9749774,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.025517329573631287},{"word":"melbourne","start":24.865,"end":25.365,"confidence":0.98126775,"punctuated_word":"Melbourne,","sentiment":"neutral","sentiment_score":-0.03791459649801254},{"word":"australia","start":25.425,"end":25.925,"confidence":0.7507465,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":-0.03697308525443077},{"word":"and","start":26.705,"end":27.185001,"confidence":0.99862075,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04000014811754227},{"word":"last","start":27.185001,"end":27.63,"confidence":0.97552264,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.06277699023485184},{"word":"two","start":28.189999,"end":28.589998,"confidence":0.99691075,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.06576453149318695},{"word":"years","start":28.589998,"end":29.089998,"confidence":0.9581789,"punctuated_word":"years,","sentiment":"neutral","sentiment_score":-0.05052274838089943},{"word":"my","start":30.029999,"end":30.269999,"confidence":0.86535144,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.05445518344640732},{"word":"number","start":30.269999,"end":30.59,"confidence":0.997872,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.04647384211421013},{"word":"is","start":30.59,"end":30.829998,"confidence":0.9998808,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.031186111271381375},{"word":"working","start":30.829998,"end":31.329998,"confidence":0.8814043,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":-0.03381655365228653},{"word":"but","start":31.869999,"end":32.19,"confidence":0.9966968,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0919886976480484},{"word":"last","start":32.19,"end":32.51,"confidence":0.8647533,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.10301893204450609},{"word":"two","start":32.51,"end":32.75,"confidence":0.99949944,"punctuated_word":"two","sentiment":"neutral","sentiment_score":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How are you? My Indian number is not working. That's why I'm calling you. I'm currently living in Melbourne, Australia, and last two years, my number is working.\n\nBut last two days, my my phone number is only the SOS. Indian? But this is this is a different payroll? Oh, this this is not a Indian also company. It's only in Australia.\n\nOkay. Oh, okay. But my number is it's Indian number. Okay. No problem.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":6.8799996,"end":7.12,"sentiment":"neutral","sentiment_score":0.2447662353515625},{"text":"How are you?","start":7.12,"end":7.94,"sentiment":"neutral","sentiment_score":0.2192122886578242},{"text":"My Indian number is not working.","start":16.225,"end":19.845001,"sentiment":"neutral","sentiment_score":-0.25366006791591644},{"text":"That's why I'm calling you.","start":21.185,"end":22.965,"sentiment":"neutral","sentiment_score":-0.12614281177520753},{"text":"I'm currently living in Melbourne, Australia, and last two years, my number is working.","start":23.505001,"end":31.329998,"sentiment":"neutral","sentiment_score":-0.04147245255964143}],"sentiment":"neutral","sentiment_score":-0.06313398968556831,"num_words":29,"start":6.8799996,"end":31.329998},{"sentences":[{"text":"But last two days, my my phone number is only the SOS.","start":31.869999,"end":36.61,"sentiment":"neutral","sentiment_score":-0.13394511428972086},{"text":"Indian?","start":70.215,"end":70.715,"sentiment":"neutral","sentiment_score":-0.0296587236225605},{"text":"But this is this is a different payroll?","start":71.015,"end":74.235,"sentiment":"neutral","sentiment_score":-0.06801759637892246},{"text":"Oh, this this is not a Indian also company.","start":82.490005,"end":85.15,"sentiment":"neutral","sentiment_score":-0.10680264648463991},{"text":"It's only in Australia.","start":91.130005,"end":92.270004,"sentiment":"neutral","sentiment_score":-0.08605603128671646}],"sentiment":"neutral","sentiment_score":-0.10254672969527104,"num_words":34,"start":31.869999,"end":92.270004},{"sentences":[{"text":"Okay.","start":92.33,"end":92.83,"sentiment":"neutral","sentiment_score":-0.014996918849647043},{"text":"Oh, okay.","start":102.985,"end":103.625,"sentiment":"neutral","sentiment_score":-0.009192219469696283},{"text":"But my number is it's Indian number.","start":103.625,"end":106.685005,"sentiment":"neutral","sentiment_score":-0.02411231371973242},{"text":"Okay.","start":127.73287,"end":128.05287,"sentiment":"neutral","sentiment_score":0.06903688609600067},{"text":"No problem.","start":128.05287,"end":128.79288,"sentiment":"neutral","sentiment_score":0.15922892093658447}],"sentiment":"neutral","sentiment_score":0.014255936472461773,"num_words":13,"start":92.33,"end":128.79288},{"sentences":[{"text":"Thank you.","start":128.85287,"end":129.59286,"sentiment":"neutral","sentiment_score":0.26719850301742554},{"text":"Bye.","start":133.09286,"end":133.59286,"sentiment":"neutral","sentiment_score":0.08877822756767273}],"sentiment":"neutral","sentiment_score":0.20772507786750793,"num_words":3,"start":128.85287,"end":133.59286}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your Tel account. How may I help you today?\n\nChannel 1: Hey. How are you?\n\nChannel 0: I'm good. Thank you for asking. How about yourself? How may I help you today?\n\nChannel 1: My Indian number is not working. That's why I'm calling you. I'm currently living in Melbourne, Australia, and\n\nChannel 0: Mhmm.\n\nChannel 1: last two years, my number is working. But last two days, my my phone number is only the SOS.\n\nChannel 0: I'm sorry for that. However, I would love to let you know that you have reached Airtel AU, Airtel Australia, and we are a Internet service provider and mobile plan services in Australia. We cannot service any other phone number. So for your Indian phone number, you still needs to contact your local network, which is Airtel India, and we are a separate company. We don't have any details or contact details about them.\n\nChannel 1: Indian? But this is this is a different payroll?\n\nChannel 0: Yes. It just so happened it's the same name, but we are not affiliated. This is a different company.\n\nChannel 1: Oh, this this is not a Indian also company.\n\nChannel 0: And it's not. It's only here in Australia.\n\nChannel 1: It's only in Australia. Okay.\n\nChannel 0: Yes. Correct. So we only services Australian phone number. Phone number in Australia, no other country.\n\nChannel 1: Oh, okay. But my number is it's Indian number.\n\nChannel 0: That's correct. Indian number, we cannot service. We only support, provide service to phone number in Australia that was purchased from us, which they do have a mobile service or if you do have a Internet service account.\n\nChannel 1: Okay. No problem. Thank you.\n\nChannel 0: Okay. You're welcome. Have a good one. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.5999999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.2196977138519287},{"text":"Good afternoon.","start":1.8399999,"end":2.58,"sentiment":"positive","sentiment_score":0.38751524686813354},{"text":"Thank you so much for calling your Tel account.","start":2.6399999,"end":4.88,"sentiment":"positive","sentiment_score":0.6582136750221252},{"text":"How may I help you today?","start":4.88,"end":6.18,"sentiment":"positive","sentiment_score":0.49510593712329865}],"sentiment":"positive","sentiment_score":0.5494048280848397,"channel":0,"num_words":18,"start":1.5999999,"end":6.18},{"sentences":[{"text":"Hey.","start":6.8799996,"end":7.12,"sentiment":"neutral","sentiment_score":0.2447662353515625},{"text":"How are you?","start":7.12,"end":7.94,"sentiment":"neutral","sentiment_score":0.2192122886578242}],"sentiment":"neutral","sentiment_score":0.22560077533125877,"channel":1,"num_words":4,"start":6.8799996,"end":7.94},{"sentences":[{"text":"I'm good.","start":9.92,"end":10.639999,"sentiment":"positive","sentiment_score":0.4591071754693985},{"text":"Thank you for asking.","start":10.639999,"end":11.78,"sentiment":"positive","sentiment_score":0.5411214381456375},{"text":"How about yourself?","start":11.84,"end":12.9,"sentiment":"neutral","sentiment_score":0.28347889085610706},{"text":"How may I help you today?","start":12.96,"end":14.259999,"sentiment":"neutral","sentiment_score":0.1949607878923416}],"sentiment":"positive","sentiment_score":0.34019343356291454,"channel":0,"num_words":15,"start":9.92,"end":14.259999},{"sentences":[{"text":"My Indian number is not working.","start":16.225,"end":19.845001,"sentiment":"neutral","sentiment_score":-0.25366006791591644},{"text":"That's why I'm calling you.","start":21.185,"end":22.965,"sentiment":"neutral","sentiment_score":-0.12614281177520753},{"text":"I'm currently living in Melbourne, Australia, and","start":23.505001,"end":27.185001,"sentiment":"neutral","sentiment_score":-0.033659767891679494}],"sentiment":"neutral","sentiment_score":-0.13268293564518294,"channel":1,"num_words":18,"start":16.225,"end":27.185001},{"sentences":[{"text":"Mhmm.","start":26.814999,"end":27.314999,"sentiment":"neutral","sentiment_score":-0.035374145954847336}],"sentiment":"neutral","sentiment_score":-0.035374145954847336,"channel":0,"num_words":1,"start":26.814999,"end":27.314999},{"sentences":[{"text":"last two years, my number is working.","start":27.185001,"end":31.329998,"sentiment":"neutral","sentiment_score":-0.049285137227603366},{"text":"But last two days, my my phone number is only the SOS.","start":31.869999,"end":36.61,"sentiment":"neutral","sentiment_score":-0.13394511428972086}],"sentiment":"neutral","sentiment_score":-0.1027545964247302,"channel":1,"num_words":19,"start":27.185001,"end":36.61},{"sentences":[{"text":"I'm sorry for that.","start":38.0,"end":39.2,"sentiment":"neutral","sentiment_score":-0.18498825654387474},{"text":"However, I would love to let you know that you have reached Airtel AU, Airtel Australia, and we are a Internet service provider and mobile plan services in Australia.","start":39.2,"end":51.355003,"sentiment":"neutral","sentiment_score":0.14711292576173257},{"text":"We cannot service any other phone number.","start":52.135002,"end":55.195,"sentiment":"neutral","sentiment_score":-0.16570937952825002},{"text":"So for your Indian phone number, you still needs to contact your local network, which is Airtel India, and we are a separate company.","start":55.7,"end":65.0,"sentiment":"neutral","sentiment_score":-0.04758304380811751},{"text":"We don't have any details or contact details about them.","start":65.06,"end":68.759995,"sentiment":"neutral","sentiment_score":-0.0938058264553547}],"sentiment":"neutral","sentiment_score":0.003868984436062542,"channel":0,"num_words":74,"start":38.0,"end":68.759995},{"sentences":[{"text":"Indian?","start":70.215,"end":70.715,"sentiment":"neutral","sentiment_score":-0.0296587236225605},{"text":"But this is this is a different payroll?","start":71.015,"end":74.235,"sentiment":"neutral","sentiment_score":-0.06801759637892246}],"sentiment":"neutral","sentiment_score":-0.06375549940599336,"channel":1,"num_words":9,"start":70.215,"end":74.235},{"sentences":[{"text":"Yes.","start":75.075,"end":75.475,"sentiment":"neutral","sentiment_score":-0.05021651089191437},{"text":"It just so happened it's the same name, but we are not affiliated.","start":75.475,"end":79.255,"sentiment":"neutral","sentiment_score":-0.07306859957484099},{"text":"This is a different company.","start":79.715,"end":81.255,"sentiment":"neutral","sentiment_score":-0.09479104280471802}],"sentiment":"neutral","sentiment_score":-0.07758229049412828,"channel":0,"num_words":19,"start":75.075,"end":81.255},{"sentences":[{"text":"Oh, this this is not a Indian also company.","start":82.490005,"end":85.15,"sentiment":"neutral","sentiment_score":-0.10680264648463991}],"sentiment":"neutral","sentiment_score":-0.10680264648463991,"channel":1,"num_words":9,"start":82.490005,"end":85.15},{"sentences":[{"text":"And it's not.","start":85.555,"end":86.695,"sentiment":"neutral","sentiment_score":-0.10807717591524124},{"text":"It's only here in Australia.","start":88.579994,"end":90.119995,"sentiment":"neutral","sentiment_score":-0.10054499804973602}],"sentiment":"neutral","sentiment_score":-0.10336956474930048,"channel":0,"num_words":8,"start":85.555,"end":90.119995},{"sentences":[{"text":"It's only in Australia.","start":91.130005,"end":92.270004,"sentiment":"neutral","sentiment_score":-0.08605603128671646},{"text":"Okay.","start":92.33,"end":92.83,"sentiment":"neutral","sentiment_score":-0.014996918849647043}],"sentiment":"neutral","sentiment_score":-0.07184420879930258,"channel":1,"num_words":5,"start":91.130005,"end":92.83},{"sentences":[{"text":"Yes.","start":93.14,"end":93.619995,"sentiment":"neutral","sentiment_score":0.003420016728341579},{"text":"Correct.","start":93.619995,"end":94.119995,"sentiment":"neutral","sentiment_score":-0.0009535159915685654},{"text":"So we only services Australian phone number.","start":94.899994,"end":98.52,"sentiment":"neutral","sentiment_score":-0.028883291674511775},{"text":"Phone number in Australia, no other country.","start":98.579994,"end":101.479996,"sentiment":"neutral","sentiment_score":-0.03613409187112536}],"sentiment":"neutral","sentiment_score":-0.02829094900516793,"channel":0,"num_words":16,"start":93.14,"end":101.479996},{"sentences":[{"text":"Oh, okay.","start":102.985,"end":103.625,"sentiment":"neutral","sentiment_score":-0.009192219469696283},{"text":"But my number is it's Indian number.","start":103.625,"end":106.685005,"sentiment":"neutral","sentiment_score":-0.02411231371973242}],"sentiment":"neutral","sentiment_score":-0.02079673721972439,"channel":1,"num_words":9,"start":102.985,"end":106.685005},{"sentences":[{"text":"That's correct.","start":109.725,"end":110.545,"sentiment":"neutral","sentiment_score":-0.0165822790004313},{"text":"Indian number, we cannot service.","start":110.685,"end":112.625,"sentiment":"neutral","sentiment_score":-0.10879843384027481},{"text":"We only support, provide service to phone number in Australia that was purchased from us, which they do have a mobile service or if you do have a Internet service account.","start":112.765,"end":127.060005,"sentiment":"neutral","sentiment_score":-0.048906444301528317}],"sentiment":"neutral","sentiment_score":-0.05508569738288459,"channel":0,"num_words":38,"start":109.725,"end":127.060005},{"sentences":[{"text":"Okay.","start":127.73287,"end":128.05287,"sentiment":"neutral","sentiment_score":0.06903688609600067},{"text":"No problem.","start":128.05287,"end":128.79288,"sentiment":"neutral","sentiment_score":0.15922892093658447},{"text":"Thank you.","start":128.85287,"end":129.59286,"sentiment":"neutral","sentiment_score":0.26719850301742554}],"sentiment":"neutral","sentiment_score":0.18437834680080414,"channel":1,"num_words":5,"start":127.73287,"end":129.59286},{"sentences":[{"text":"Okay.","start":129.84294,"end":130.24294,"sentiment":"neutral","sentiment_score":0.2592903971672058},{"text":"You're welcome.","start":130.24294,"end":131.06294,"sentiment":"positive","sentiment_score":0.4231545478105545},{"text":"Have a good one.","start":131.12294,"end":131.92294,"sentiment":"positive","sentiment_score":0.4920083358883858},{"text":"Bye bye.","start":131.92294,"end":132.66293,"sentiment":"neutral","sentiment_score":0.19498709589242935}],"sentiment":"positive","sentiment_score":0.38484522534741294,"channel":0,"num_words":9,"start":129.84294,"end":132.66293},{"sentences":[{"text":"Bye.","start":133.09286,"end":133.59286,"sentiment":"neutral","sentiment_score":0.08877822756767273}],"sentiment":"neutral","sentiment_score":0.08877822756767273,"channel":1,"num_words":1,"start":133.09286,"end":133.59286}]},"summary":{"result":"success","short":"The customer is calling because their Indian phone number is not working. The agent explains that they only provide service to Australian phone numbers and cannot service any other countries. The agent also clarifies that they are not affiliated with Airtel AU and that they only provide service to Australian phone numbers purchased from them."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2196977138519287},{"text":"Good afternoon. Thank you so much for calling your Tel account. How may I help you today?","start_word":1,"end_word":17,"sentiment":"positive","sentiment_score":0.5560898184776306},{"text":"Hey. How are you?","start_word":18,"end_word":21,"sentiment":"neutral","sentiment_score":0.2324676215648651},{"text":"I'm good. Thank you for asking.","start_word":22,"end_word":27,"sentiment":"positive","sentiment_score":0.49838048219680786},{"text":"How about yourself? How may I help you today? My Indian number is not working. That's why I'm calling you. I'm currently living in Melbourne, Australia, and Mhmm. last two years, my number is working. But last two days, my my phone number is only the SOS. I'm sorry for that. However, I would love to let you know that you have reached Airtel AU, Airtel Australia, and we are a Internet service provider and mobile plan services in Australia. We cannot service any other phone number. So for your Indian phone number, you still needs to contact your local network, which is Airtel India, and we are a separate company. We don't have any details or contact details about them. Indian? But this is this is a different payroll? Yes. It just so happened it's the same name, but we are not affiliated. This is a different company. Oh, this this is not a Indian also company. And it's not. It's only here in Australia. It's only in Australia. Okay. Yes. Correct. So we only services Australian phone number. Phone number in Australia, no other country. Oh, okay. But my number is it's Indian number. That's correct. Indian number, we cannot service. We only support, provide service to phone number in Australia that was purchased from us, which they do have a mobile service or if you do have a Internet service account. Okay. No problem. Thank you. Okay.","start_word":28,"end_word":267,"sentiment":"neutral","sentiment_score":-0.03448997065424919},{"text":"You're welcome. Have a good one.","start_word":268,"end_word":273,"sentiment":"positive","sentiment_score":0.4531793594360352},{"text":"Bye bye. Bye.","start_word":274,"end_word":276,"sentiment":"neutral","sentiment_score":0.1653074026107788}],"average":{"sentiment":"neutral","sentiment_score":0.03341977460396722}}}}