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to BankFirst. This call may be recorded, and any information you share, including your personal information, will be handled in accordance with Australian privacy laws and our privacy policy available on our website. If you share any sensitive information such as your health information, you consent to its use in line with our privacy policy. If you do not consent, please do not share this information. Please be advised that any information provided by Bank First is general advice only, which may not be right for you.\n\nBe aware of cold call scams claiming to be from Bank First. If you are uncertain about the identity of a caller or SMS, do not respond. Hang up and call us on the number you know and trust. Never share SMS onetime passwords with anyone, including Bank First staff. Are you waiting to speak to a consultant about increasing your daily transfer limit?\n\nDid you know that you can now increase your daily transfer limit to 40?","paragraphs":[{"sentences":[{"text":"Welcome to BankFirst.","start":0.56,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.16106697916984558},{"text":"This call may be recorded, and any information you share, including your personal information, will be handled in accordance with Australian privacy laws and our privacy policy available on our website.","start":2.3999999,"end":13.125,"sentiment":"neutral","sentiment_score":0.018636296953885786},{"text":"If you share any sensitive information such as your health information, you consent to its use in line with our privacy policy.","start":13.605,"end":19.865,"sentiment":"neutral","sentiment_score":-0.29401677779176016},{"text":"If you do not consent, please do not share this information.","start":20.325,"end":23.465,"sentiment":"negative","sentiment_score":-0.4517411372878335},{"text":"Please be advised that any information provided by Bank First is general advice only, which may not be right for you.","start":24.085,"end":30.560001,"sentiment":"negative","sentiment_score":-0.4631688438710712}],"sentiment":"neutral","sentiment_score":-0.228444786361334,"num_words":88,"start":0.56,"end":30.560001},{"sentences":[{"text":"Be aware of cold call scams claiming to be from Bank First.","start":30.560001,"end":33.7,"sentiment":"negative","sentiment_score":-0.5404617786407471},{"text":"If you are uncertain about the identity of a caller or SMS, do not respond.","start":34.16,"end":38.9,"sentiment":"negative","sentiment_score":-0.5531938970088959},{"text":"Hang up and call us on the number you know and trust.","start":39.04,"end":41.355,"sentiment":"negative","sentiment_score":-0.44366638362407684},{"text":"Never share SMS onetime passwords with anyone, including Bank First staff.","start":41.915,"end":46.495,"sentiment":"negative","sentiment_score":-0.47547265074469824},{"text":"Are you waiting to speak to a consultant about increasing your daily transfer limit?","start":47.195,"end":51.375,"sentiment":"neutral","sentiment_score":-0.19823767777000154}],"sentiment":"negative","sentiment_score":-0.4392652038950473,"num_words":64,"start":30.560001,"end":51.375},{"sentences":[{"text":"Did you know that you can now increase your daily transfer limit to 40?","start":51.675,"end":55.15194,"sentiment":"neutral","sentiment_score":-0.11346968689135142}],"sentiment":"neutral","sentiment_score":-0.11346968689135142,"num_words":14,"start":51.675,"end":55.15194}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to BankFirst. This call may be recorded, and any information you share, including your personal information, will be handled in accordance with Australian privacy laws and our privacy policy available on our website. If you share any sensitive information such as your health information, you consent to its use in line with our privacy policy. If you do not consent, please do not share this information. Please be advised that any information provided by Bank First is general advice only, which may not be right for you.\n\nBe aware of cold call scams claiming to be from Bank First. If you are uncertain about the identity of a caller or SMS, do not respond. Hang up and call us on the number you know and trust. Never share SMS onetime passwords with anyone, including Bank First staff. Are you waiting to speak to a consultant about increasing your daily transfer limit?\n\nDid you know that you can now increase your daily transfer limit to 40?","paragraphs":[{"sentences":[{"text":"Welcome to BankFirst.","start":0.56,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.16106697916984558},{"text":"This call may be recorded, and any information you share, including your personal information, will be handled in accordance with Australian privacy laws and our privacy policy available on our website.","start":2.3999999,"end":13.125,"sentiment":"neutral","sentiment_score":0.018636296953885786},{"text":"If you share any sensitive information such as your health information, you consent to its use in line with our privacy policy.","start":13.605,"end":19.865,"sentiment":"neutral","sentiment_score":-0.29401677779176016},{"text":"If you do not consent, please do not share this information.","start":20.325,"end":23.465,"sentiment":"negative","sentiment_score":-0.4517411372878335},{"text":"Please be advised that any information provided by Bank First is general advice only, which may not be right for you.","start":24.085,"end":30.560001,"sentiment":"negative","sentiment_score":-0.4631688438710712}],"sentiment":"neutral","sentiment_score":-0.228444786361334,"channel":1,"num_words":88,"start":0.56,"end":30.560001},{"sentences":[{"text":"Be aware of cold call scams claiming to be from Bank First.","start":30.560001,"end":33.7,"sentiment":"negative","sentiment_score":-0.5404617786407471},{"text":"If you are uncertain about the identity of a caller or SMS, do not respond.","start":34.16,"end":38.9,"sentiment":"negative","sentiment_score":-0.5531938970088959},{"text":"Hang up and call us on the number you know and trust.","start":39.04,"end":41.355,"sentiment":"negative","sentiment_score":-0.44366638362407684},{"text":"Never share SMS onetime passwords with anyone, including Bank First staff.","start":41.915,"end":46.495,"sentiment":"negative","sentiment_score":-0.47547265074469824},{"text":"Are you waiting to speak to a consultant about increasing your daily transfer limit?","start":47.195,"end":51.375,"sentiment":"neutral","sentiment_score":-0.19823767777000154}],"sentiment":"negative","sentiment_score":-0.4392652038950473,"channel":1,"num_words":64,"start":30.560001,"end":51.375},{"sentences":[{"text":"Did you know that you can now increase your daily transfer limit to 40?","start":51.675,"end":55.15194,"sentiment":"neutral","sentiment_score":-0.11346968689135142}],"sentiment":"neutral","sentiment_score":-0.11346968689135142,"channel":1,"num_words":14,"start":51.675,"end":55.15194}]},"summary":{"result":"success","short":"A representative from BankFirst is calling to inform customers about their privacy policy and offer assistance with sensitive information. They also advise customers not to share sensitive information and not to increase their daily transfer limit. Additionally, they remind customers that customers can now increase their daily limit to 40."},"intents":{"segments":[{"text":"If you are uncertain about the identity of a caller or SMS, do not respond. Hang up and call us on the number you know and trust. Never share SMS onetime passwords with anyone, including Bank First staff. Are you waiting to speak to a consultant about increasing your daily transfer limit? Did you know that you can now increase your daily transfer limit to 40?","start_word":100,"end_word":165,"intents":[{"intent":"Inform callers about policy","confidence_score":0.0016670258}]}]},"sentiments":{"segments":[{"text":"Welcome to BankFirst. This call may be recorded, and any information you share, including your personal information, will be handled in accordance with Australian privacy laws and our privacy policy available on our website. If you share any sensitive information such as your health information, you consent to its use in line with our privacy policy.","start_word":0,"end_word":55,"sentiment":"neutral","sentiment_score":-0.08706047385931015},{"text":"If you do not consent, please do not share this information. Please be advised that any information provided by Bank First is general advice only, which may not be right for you. Be aware of cold call scams claiming to be from Bank First. If you are uncertain about the identity of a caller or SMS, do not respond. Hang up and call us on the number you know and trust. Never share SMS onetime passwords with anyone, including Bank First staff.","start_word":56,"end_word":137,"sentiment":"negative","sentiment_score":-0.4909433424472809},{"text":"Are you waiting to speak to a consultant about increasing your daily transfer limit? Did you know that you can now increase your daily transfer limit to 40?","start_word":138,"end_word":165,"sentiment":"neutral","sentiment_score":-0.1589222103357315}],"average":{"sentiment":"neutral","sentiment_score":-0.30256684293451996}}}}