{"metadata":{"transaction_key":"deprecated","request_id":"01a0d115-e0f8-72f2-94ec-4899f10de648","sha256":"5ac18faf65fff6d4b609025abb2316fac7bb55f961ffd0559fb61c9268c67840","created":"2026-09-24T01:44:27.902Z","duration":8.207937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":32},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Liliana. Thank you for your call. If you need some details, I'll come straight back to you. Bye.","confidence":0.9916992,"words":[{"word":"hi","start":1.28,"end":1.52,"confidence":0.9916992,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.33251214027404785},{"word":"this","start":1.52,"end":1.76,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2816298007965088},{"word":"is","start":1.76,"end":1.92,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2831555902957916},{"word":"liliana","start":1.92,"end":2.42,"confidence":0.88883466,"punctuated_word":"Liliana.","sentiment":"positive","sentiment_score":0.43670427799224854},{"word":"thank","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8821207284927368},{"word":"you","start":2.72,"end":2.8,"confidence":0.9980469,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8885220289230347},{"word":"for","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.8766583800315857},{"word":"your","start":2.96,"end":3.1999998,"confidence":0.99609375,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.8697512745857239},{"word":"call","start":3.1999998,"end":3.6999998,"confidence":1.0,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.8011006712913513},{"word":"if","start":4.24,"end":4.48,"confidence":0.7475586,"punctuated_word":"If","sentiment":"positive","sentiment_score":0.5473297834396362},{"word":"you","start":4.48,"end":4.64,"confidence":0.9873047,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4046291410923004},{"word":"need","start":4.64,"end":4.88,"confidence":0.25830078,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.33306849002838135},{"word":"some","start":4.88,"end":5.12,"confidence":0.93115234,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.2547658085823059},{"word":"details","start":5.12,"end":5.52,"confidence":0.98095703,"punctuated_word":"details,","sentiment":"neutral","sentiment_score":0.3123868703842163},{"word":"i'll","start":5.52,"end":5.68,"confidence":0.91308594,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.36526578664779663},{"word":"come","start":5.68,"end":5.92,"confidence":0.96240234,"punctuated_word":"come","sentiment":"positive","sentiment_score":0.3962644636631012},{"word":"straight","start":5.92,"end":6.08,"confidence":0.4802246,"punctuated_word":"straight","sentiment":"positive","sentiment_score":0.3715896606445313},{"word":"back","start":6.08,"end":6.3199997,"confidence":0.9980469,"punctuated_word":"back","sentiment":"positive","sentiment_score":0.4067829251289368},{"word":"to","start":6.3199997,"end":6.48,"confidence":0.9941406,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.37699460983276367},{"word":"you","start":6.48,"end":6.7999997,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.39783990383148193},{"word":"bye","start":6.7999997,"end":7.2999997,"confidence":0.9916992,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.16933795809745789}],"paragraphs":{"transcript":"\nHi. This is Liliana. Thank you for your call. If you need some details, I'll come straight back to you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.52,"sentiment":"neutral","sentiment_score":0.33251214027404785},{"text":"This is Liliana.","start":1.52,"end":2.42,"sentiment":"positive","sentiment_score":0.33382988969484967},{"text":"Thank you for your call.","start":2.48,"end":3.6999998,"sentiment":"positive","sentiment_score":0.8636306166648865},{"text":"If you need some details, I'll come straight back to you.","start":4.24,"end":6.7999997,"sentiment":"positive","sentiment_score":0.3788106766614047},{"text":"Bye.","start":6.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.16933795809745789}],"sentiment":"positive","sentiment_score":0.47563858543123516,"num_words":21,"start":1.28,"end":7.2999997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Liliana. Thank you for your call. If you need some details, I'll come straight back to you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.52,"sentiment":"neutral","sentiment_score":0.33251214027404785},{"text":"This is Liliana.","start":1.52,"end":2.42,"sentiment":"positive","sentiment_score":0.33382988969484967},{"text":"Thank you for your call.","start":2.48,"end":3.6999998,"sentiment":"positive","sentiment_score":0.8636306166648865},{"text":"If you need some details, I'll come straight back to you.","start":4.24,"end":6.7999997,"sentiment":"positive","sentiment_score":0.3788106766614047},{"text":"Bye.","start":6.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.16933795809745789}],"sentiment":"positive","sentiment_score":0.47563858543123516,"channel":1,"num_words":21,"start":1.28,"end":7.2999997}]},"summary":{"result":"success","short":"Hi. This is Liliana. Thank you for your call. If you need some details, I'll come straight back to you. Bye."},"intents":{"segments":[{"text":"Bye.","start_word":20,"end_word":20,"intents":[{"intent":"Request details","confidence_score":0.15285486},{"intent":"Return call","confidence_score":0.32416025}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.33251214027404785},{"text":"This is Liliana. Thank you for your call. If you need some details, I'll come straight back to you.","start_word":1,"end_word":19,"sentiment":"positive","sentiment_score":0.48290860652923584},{"text":"Bye.","start_word":20,"end_word":20,"sentiment":"neutral","sentiment_score":0.22574429214000705}],"average":{"sentiment":"positive","sentiment_score":0.4493996500968933}}}}