{"metadata":{"transaction_key":"deprecated","request_id":"01a036cd-f4e9-71c1-ba61-79cdcec6dc1b","sha256":"03be201dcc14c18d4d6daa0feb9a7298c6c06eabc7ca6febf8c0177767a513f5","created":"2026-08-25T02:44:23.870Z","duration":365.11194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":549,"output_tokens":86},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":584,"output_tokens":586},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":584,"output_tokens":36}},"results":{"channels":[{"alternatives":[{"transcript":"Afternoon, Sandy. This is Ross calling from TechOne Systems. How are you? Mhmm. One zero. What's the SKU, Cindy? SKU. I'm asking about SKU. If you see, there's a SKU mentioned. Mhmm. C11CHO550 1. CK. Okay. C11CK25501. Right? Uh-huh. Okay. Gotcha. So do you want to know about the price? Eight ink. Yep. Why? Let me check. One second. I guess you have to order cartridges differently separately. No. I just the it just comes, you know it comes without cartridges. Cartridges. Yep. One sec. Six cartridges. Right? Okay. Epsomene cartridges. There are multiple cartridges. You're looking for bundle. Right? Six cartridges. One second. Sandy, would it be possible if you can provide me your email? I can just share you the details for the email. Okay. Alright. Checking in. Yep. One second. Actually, no one is available. So you tried calling you. And yeah. So that's when I give you a callback. I was the one available. I'm not sure about the cartridges. Sure. This would be the same number. Right? Right. Will do. Alright. Bye.","confidence":0.9785156,"words":[{"word":"afternoon","start":3.28,"end":3.78,"confidence":0.94889325,"punctuated_word":"Afternoon,","sentiment":"neutral","sentiment_score":0.12261193245649338},{"word":"sandy","start":3.84,"end":4.16,"confidence":0.94384766,"punctuated_word":"Sandy.","sentiment":"neutral","sentiment_score":0.1376001089811325},{"word":"this","start":4.16,"end":4.48,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.18322931230068207},{"word":"is","start":4.48,"end":4.64,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.14774611592292786},{"word":"ross","start":4.64,"end":4.96,"confidence":0.93115234,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":0.0987035185098648},{"word":"calling","start":4.96,"end":5.2799997,"confidence":0.98535156,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.12295064330101012},{"word":"from","start":5.2799997,"end":5.52,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.17036527395248413},{"word":"techone","start":5.52,"end":5.92,"confidence":0.34191895,"punctuated_word":"TechOne","sentiment":"neutral","sentiment_score":0.15577258169651031},{"word":"systems","start":5.92,"end":6.42,"confidence":0.97314453,"punctuated_word":"Systems.","sentiment":"neutral","sentiment_score":0.12939026951789856},{"word":"how","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.22192521393299103},{"word":"are","start":6.64,"end":6.72,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.21874170005321503},{"word":"you","start":6.72,"end":7.22,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.20838424563407895},{"word":"mhmm","start":16.615,"end":17.115,"confidence":0.8890381,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.022520393133163452},{"word":"one","start":22.294998,"end":22.775,"confidence":0.78808594,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.017374299466609955},{"word":"zero","start":22.775,"end":23.275,"confidence":0.8425293,"punctuated_word":"zero.","sentiment":"neutral","sentiment_score":-0.009691962972283363},{"word":"what's","start":26.695,"end":26.935,"confidence":0.876709,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.0049208239652216434},{"word":"the","start":26.935,"end":27.435,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0008684741333127022},{"word":"sku","start":27.735,"end":28.235,"confidence":0.93896484,"punctuated_word":"SKU,","sentiment":"neutral","sentiment_score":0.0006715180352330208},{"word":"cindy","start":28.75,"end":29.25,"confidence":0.9147949,"punctuated_word":"Cindy?","sentiment":"neutral","sentiment_score":0.003745978232473135},{"word":"sku","start":43.185,"end":43.665,"confidence":0.68310547,"punctuated_word":"SKU.","sentiment":"neutral","sentiment_score":0.0011766323586925864},{"word":"i'm","start":43.665,"end":43.825,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.007735897786915302},{"word":"asking","start":43.825,"end":44.225,"confidence":0.99902344,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":-0.006901293061673641},{"word":"about","start":44.225,"end":44.704998,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.008033222518861294},{"word":"sku","start":44.704998,"end":45.105,"confidence":0.8693034,"punctuated_word":"SKU.","sentiment":"neutral","sentiment_score":-0.002805055119097233},{"word":"if","start":45.105,"end":45.265,"confidence":0.6899414,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.010054066777229307},{"word":"you","start":45.265,"end":45.345,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.010070709511637688},{"word":"see","start":45.345,"end":45.585,"confidence":0.83081055,"punctuated_word":"see,","sentiment":"neutral","sentiment_score":-0.0024407124146819115},{"word":"there's","start":45.585,"end":46.085,"confidence":0.9785156,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.00029142264975234866},{"word":"a","start":46.145,"end":46.225,"confidence":0.63964844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0030188020318746567},{"word":"sku","start":46.225,"end":46.465,"confidence":0.9855957,"punctuated_word":"SKU","sentiment":"neutral","sentiment_score":-0.004369409289211035},{"word":"mentioned","start":46.465,"end":46.965,"confidence":0.7463379,"punctuated_word":"mentioned.","sentiment":"neutral","sentiment_score":-0.0023295320570468903},{"word":"mhmm","start":49.184998,"end":49.684998,"confidence":0.9963379,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0025118417106568813},{"word":"c11cho550","start":58.75,"end":62.35,"confidence":0.90928817,"punctuated_word":"C11CHO550","sentiment":"neutral","sentiment_score":-0.006709374487400055},{"word":"1","start":62.35,"end":62.85,"confidence":0.9609375,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":-0.012251948937773705},{"word":"ck","start":68.43,"end":69.15,"confidence":0.9916992,"punctuated_word":"CK.","sentiment":"neutral","sentiment_score":-0.0021373825147747993},{"word":"okay","start":69.15,"end":69.65,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0035139718092978},{"word":"c11ck25501","start":89.18,"end":92.4,"confidence":0.97590816,"punctuated_word":"C11CK25501.","sentiment":"neutral","sentiment_score":0.0012951273238286376},{"word":"right","start":95.42,"end":95.92,"confidence":0.7751465,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.0010317182168364525},{"word":"uh-huh","start":97.82,"end":98.32,"confidence":0.9507812,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":-0.006855010986328125},{"word":"okay","start":110.62,"end":111.12,"confidence":0.9597168,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0091437678784132},{"word":"gotcha","start":132.005,"end":132.505,"confidence":0.94352216,"punctuated_word":"Gotcha.","sentiment":"neutral","sentiment_score":-0.007357217371463776},{"word":"so","start":134.805,"end":135.205,"confidence":0.97314453,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03175234794616699},{"word":"do","start":135.205,"end":135.36499,"confidence":0.9951172,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0353446789085865},{"word":"you","start":135.36499,"end":135.525,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02869839034974575},{"word":"want","start":135.525,"end":135.765,"confidence":0.99902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.030752403661608696},{"word":"to","start":135.765,"end":135.925,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.029247095808386803},{"word":"know","start":135.925,"end":136.245,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.030599575489759445},{"word":"about","start":136.245,"end":136.745,"confidence":0.9970703,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.025555552914738655},{"word":"the","start":138.485,"end":138.72499,"confidence":0.625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.031443726271390915},{"word":"price","start":138.72499,"end":139.22499,"confidence":0.8076172,"punctuated_word":"price?","sentiment":"neutral","sentiment_score":-0.033632852137088776},{"word":"eight","start":154.14,"end":154.62,"confidence":0.46704102,"punctuated_word":"Eight","sentiment":"neutral","sentiment_score":-0.012883247807621956},{"word":"ink","start":154.62,"end":155.12,"confidence":0.5720825,"punctuated_word":"ink.","sentiment":"neutral","sentiment_score":-0.01866736076772213},{"word":"yep","start":165.79501,"end":166.29501,"confidence":0.8703613,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.042596235871315},{"word":"why","start":166.43501,"end":166.93501,"confidence":0.8041992,"punctuated_word":"Why?","sentiment":"neutral","sentiment_score":-0.0936221033334732},{"word":"let","start":172.61,"end":172.85,"confidence":0.9970703,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.06354404985904694},{"word":"me","start":172.85,"end":173.25,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.04323192685842514},{"word":"check","start":173.25,"end":173.75,"confidence":0.9289551,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.06931284070014954},{"word":"one","start":173.81,"end":174.21,"confidence":0.9980469,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.07339051365852356},{"word":"second","start":174.21,"end":174.71,"confidence":0.9995117,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.06301786750555038},{"word":"i","start":186.46501,"end":186.625,"confidence":0.96435547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09360640496015547},{"word":"guess","start":186.625,"end":186.945,"confidence":0.9589844,"punctuated_word":"guess","sentiment":"neutral","sentiment_score":-0.1299264132976532},{"word":"you","start":186.945,"end":187.345,"confidence":0.9448242,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10714580118656158},{"word":"have","start":187.345,"end":187.74501,"confidence":0.99609375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.10374926775693892},{"word":"to","start":187.74501,"end":187.905,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10313120484352112},{"word":"order","start":187.905,"end":188.38501,"confidence":1.0,"punctuated_word":"order","sentiment":"neutral","sentiment_score":-0.09495806694030762},{"word":"cartridges","start":188.38501,"end":188.88501,"confidence":0.9970703,"punctuated_word":"cartridges","sentiment":"neutral","sentiment_score":-0.08594908565282822},{"word":"differently","start":189.905,"end":190.405,"confidence":0.51904297,"punctuated_word":"differently","sentiment":"neutral","sentiment_score":-0.07951942086219788},{"word":"separately","start":191.345,"end":191.845,"confidence":0.9770508,"punctuated_word":"separately.","sentiment":"neutral","sentiment_score":-0.08752591907978058},{"word":"no","start":199.06999,"end":199.23,"confidence":0.8222656,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.0631365105509758},{"word":"i","start":199.23,"end":199.47,"confidence":0.8574219,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.033507563173770905},{"word":"just","start":199.47,"end":199.95,"confidence":0.9863281,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02867790125310421},{"word":"the","start":200.27,"end":200.51,"confidence":0.7631836,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02973255142569542},{"word":"it","start":200.59,"end":200.75,"confidence":0.9892578,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.028325727209448814},{"word":"just","start":200.75,"end":201.06999,"confidence":0.98095703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.027135435491800308},{"word":"comes","start":201.06999,"end":201.56999,"confidence":0.83862305,"punctuated_word":"comes,","sentiment":"neutral","sentiment_score":-0.032974615693092346},{"word":"you","start":201.95,"end":202.11,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04192894324660301},{"word":"know","start":202.11,"end":202.61,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.042923808097839355},{"word":"it","start":203.79,"end":203.95,"confidence":0.70410156,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03886409103870392},{"word":"comes","start":203.95,"end":204.27,"confidence":0.99902344,"punctuated_word":"comes","sentiment":"neutral","sentiment_score":-0.045182421803474426},{"word":"without","start":204.27,"end":204.77,"confidence":0.99902344,"punctuated_word":"without","sentiment":"neutral","sentiment_score":-0.04650982469320297},{"word":"cartridges","start":205.815,"end":206.315,"confidence":0.88500977,"punctuated_word":"cartridges.","sentiment":"neutral","sentiment_score":-0.06473218649625778},{"word":"cartridges","start":207.25499,"end":207.75499,"confidence":0.67179364,"punctuated_word":"Cartridges.","sentiment":"neutral","sentiment_score":-0.014194777235388756},{"word":"yep","start":225.55,"end":226.05,"confidence":0.9758301,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08372098207473755},{"word":"one","start":227.09666,"end":227.59666,"confidence":0.97998047,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.03611012548208237},{"word":"sec","start":228.64334,"end":229.14334,"confidence":0.9946289,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.042066723108291626},{"word":"six","start":230.19,"end":230.59,"confidence":0.63671875,"punctuated_word":"Six","sentiment":"neutral","sentiment_score":0.02257055416703224},{"word":"cartridges","start":230.59,"end":231.09,"confidence":0.9941406,"punctuated_word":"cartridges.","sentiment":"neutral","sentiment_score":0.02260618284344673},{"word":"right","start":231.23,"end":231.73,"confidence":0.99658203,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.03139706328511238},{"word":"okay","start":244.325,"end":244.825,"confidence":0.99121094,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0361781045794487},{"word":"epsomene","start":245.125,"end":245.625,"confidence":0.7324219,"punctuated_word":"Epsomene","sentiment":"neutral","sentiment_score":0.04466751962900162},{"word":"cartridges","start":246.005,"end":246.505,"confidence":0.9770508,"punctuated_word":"cartridges.","sentiment":"neutral","sentiment_score":0.020115936174988747},{"word":"there","start":252.52,"end":252.76001,"confidence":0.6069336,"punctuated_word":"There","sentiment":"neutral","sentiment_score":0.009130654856562614},{"word":"are","start":252.76001,"end":253.0,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.016779392957687378},{"word":"multiple","start":253.0,"end":253.48001,"confidence":1.0,"punctuated_word":"multiple","sentiment":"neutral","sentiment_score":0.014898277819156648},{"word":"cartridges","start":253.48001,"end":253.98001,"confidence":0.9890137,"punctuated_word":"cartridges.","sentiment":"neutral","sentiment_score":0.006123884581029415},{"word":"you're","start":255.0,"end":255.24,"confidence":0.7763672,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.017796916887164116},{"word":"looking","start":255.24,"end":255.48001,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.017962388694286346},{"word":"for","start":255.48001,"end":255.72,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.017582319676876068},{"word":"bundle","start":255.72,"end":256.04,"confidence":0.5996094,"punctuated_word":"bundle.","sentiment":"neutral","sentiment_score":0.02051186002790928},{"word":"right","start":256.04,"end":256.36002,"confidence":0.98461914,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.02674483507871628},{"word":"six","start":256.36002,"end":256.6,"confidence":0.9604492,"punctuated_word":"Six","sentiment":"neutral","sentiment_score":0.013705754652619362},{"word":"cartridges","start":256.6,"end":257.1,"confidence":0.93359375,"punctuated_word":"cartridges.","sentiment":"neutral","sentiment_score":0.02329232916235924},{"word":"one","start":264.345,"end":264.505,"confidence":0.11755371,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.03196239471435547},{"word":"second","start":264.505,"end":265.005,"confidence":0.8046875,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.030492641031742096},{"word":"sandy","start":276.43,"end":276.66998,"confidence":0.86694336,"punctuated_word":"Sandy,","sentiment":"neutral","sentiment_score":0.0424472913146019},{"word":"would","start":276.66998,"end":276.75,"confidence":0.7446289,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.03562581539154053},{"word":"it","start":276.75,"end":276.91,"confidence":0.6376953,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.049670636653900146},{"word":"be","start":276.91,"end":276.99,"confidence":0.95947266,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0449385941028595},{"word":"possible","start":276.99,"end":277.47,"confidence":0.99316406,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":0.038637079298496246},{"word":"if","start":277.47,"end":277.62997,"confidence":0.9819336,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0595410019159317},{"word":"you","start":277.62997,"end":277.71,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0333971232175827},{"word":"can","start":277.71,"end":277.94998,"confidence":0.5,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.039616309106349945},{"word":"provide","start":277.94998,"end":278.19,"confidence":0.9951172,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.04149201139807701},{"word":"me","start":278.19,"end":278.34998,"confidence":0.9902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.034465350210666656},{"word":"your","start":278.34998,"end":278.50998,"confidence":0.6713867,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.029927778989076614},{"word":"email","start":278.50998,"end":278.83,"confidence":0.97094727,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":0.04565223678946495},{"word":"i","start":278.83,"end":278.91,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07973557710647583},{"word":"can","start":278.91,"end":279.06998,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06542230397462845},{"word":"just","start":279.06998,"end":279.22998,"confidence":0.99316406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07882938534021378},{"word":"share","start":279.22998,"end":279.47,"confidence":0.98095703,"punctuated_word":"share","sentiment":"neutral","sentiment_score":0.09013882279396056},{"word":"you","start":279.47,"end":279.55,"confidence":0.5332031,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08433683216571808},{"word":"the","start":279.55,"end":279.71,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0736120343208313},{"word":"details","start":279.71,"end":280.11,"confidence":0.7553711,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.08858563005924225},{"word":"for","start":280.11,"end":280.27,"confidence":0.8378906,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09955674409866332},{"word":"the","start":280.27,"end":280.34998,"confidence":0.9316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08012235164642334},{"word":"email","start":280.34998,"end":280.84998,"confidence":0.94506836,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.062013231217861176},{"word":"okay","start":284.66998,"end":284.99,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1835093200206757},{"word":"alright","start":284.99,"end":285.49,"confidence":0.99609375,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.22209247946739197},{"word":"checking","start":290.705,"end":291.205,"confidence":0.74560547,"punctuated_word":"Checking","sentiment":"neutral","sentiment_score":0.2351590096950531},{"word":"in","start":294.465,"end":294.965,"confidence":0.94970703,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.21705491840839383},{"word":"yep","start":324.445,"end":324.845,"confidence":0.78808594,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.056816793978214264},{"word":"one","start":324.845,"end":325.085,"confidence":0.9970703,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.029203124344348907},{"word":"second","start":325.085,"end":325.585,"confidence":1.0,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.017723795026540756},{"word":"actually","start":332.80002,"end":333.12003,"confidence":0.8996582,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.09285108745098114},{"word":"no","start":333.12003,"end":333.36002,"confidence":0.99902344,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.222225159406662},{"word":"one","start":333.36002,"end":333.6,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.2513282597064972},{"word":"is","start":333.6,"end":333.76,"confidence":0.8378906,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2648617625236511},{"word":"available","start":333.76,"end":334.26,"confidence":0.82421875,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.26233750581741333},{"word":"so","start":334.56003,"end":334.80002,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2088422179222107},{"word":"you","start":334.80002,"end":335.12003,"confidence":0.88134766,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.22868959605693817},{"word":"tried","start":335.12003,"end":335.52002,"confidence":0.7739258,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.1814447045326233},{"word":"calling","start":335.52002,"end":335.84003,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.14849525690078735},{"word":"you","start":335.84003,"end":336.34003,"confidence":0.765625,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.17590728402137756},{"word":"and","start":337.36002,"end":337.40002,"confidence":0.48266602,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.12341655790805817},{"word":"yeah","start":337.44,"end":337.92,"confidence":0.9909668,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.10259000957012177},{"word":"so","start":337.92,"end":338.08002,"confidence":0.6152344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.10220687091350555},{"word":"that's","start":338.08002,"end":338.32,"confidence":0.873291,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.07893338799476624},{"word":"when","start":338.32,"end":338.64,"confidence":0.27246094,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.0700511783361435},{"word":"i","start":338.64,"end":338.72,"confidence":0.96777344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0578354150056839},{"word":"give","start":338.72,"end":338.96002,"confidence":0.8691406,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.05409115552902222},{"word":"you","start":338.96002,"end":339.04004,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06511451303958893},{"word":"a","start":339.04004,"end":339.12003,"confidence":0.7963867,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0860791951417923},{"word":"callback","start":339.12003,"end":339.62003,"confidence":0.9785156,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":-0.09332126379013062},{"word":"i","start":342.56003,"end":342.72,"confidence":0.64746094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.085404172539711},{"word":"was","start":342.72,"end":342.88,"confidence":0.87890625,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.08256325125694275},{"word":"the","start":342.88,"end":342.96002,"confidence":0.87890625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09211823344230652},{"word":"one","start":342.96002,"end":343.2,"confidence":0.9506836,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.08024950325489044},{"word":"available","start":343.2,"end":343.7,"confidence":0.98461914,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.1139502301812172},{"word":"i'm","start":345.36002,"end":345.6,"confidence":0.9946289,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2020144164562225},{"word":"not","start":345.6,"end":345.84003,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.20474345982074735},{"word":"sure","start":345.84003,"end":346.16,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.20686113834381104},{"word":"about","start":346.16,"end":346.56003,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.24961771070957184},{"word":"the","start":346.56003,"end":346.80002,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.26255571842193604},{"word":"cartridges","start":346.80002,"end":347.30002,"confidence":0.9851074,"punctuated_word":"cartridges.","sentiment":"neutral","sentiment_score":-0.23414163291454315},{"word":"sure","start":354.845,"end":355.245,"confidence":0.9855957,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.1308801770210266},{"word":"this","start":355.245,"end":355.565,"confidence":0.9838867,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1220378801226616},{"word":"would","start":355.565,"end":355.805,"confidence":0.79052734,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.11296717077493668},{"word":"be","start":355.805,"end":355.965,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1158815249800682},{"word":"the","start":355.965,"end":356.125,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07906678318977356},{"word":"same","start":356.125,"end":356.445,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.09440085291862488},{"word":"number","start":356.445,"end":356.845,"confidence":0.9946289,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.07116687297821045},{"word":"right","start":356.845,"end":357.17694,"confidence":0.9875488,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.06383759528398514},{"word":"right","start":360.77695,"end":361.09695,"confidence":0.9494629,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.12204963713884354},{"word":"will","start":361.09695,"end":361.41693,"confidence":0.9550781,"punctuated_word":"Will","sentiment":"neutral","sentiment_score":0.2081104516983032},{"word":"do","start":361.41693,"end":361.91693,"confidence":0.99902344,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.21062880754470825},{"word":"alright","start":363.89694,"end":364.39694,"confidence":0.91967773,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.20774376392364505},{"word":"bye","start":364.45694,"end":364.95694,"confidence":0.74609375,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.09458433836698532}],"paragraphs":{"transcript":"\nAfternoon, Sandy. This is Ross calling from TechOne Systems. How are you? Mhmm. One zero.\n\nWhat's the SKU, Cindy? SKU. I'm asking about SKU. If you see, there's a SKU mentioned. Mhmm.\n\nC11CHO550 1. CK. Okay. C11CK25501. Right?\n\nUh-huh. Okay. Gotcha. So do you want to know about the price? Eight ink.\n\nYep. Why? Let me check. One second. I guess you have to order cartridges differently separately.\n\nNo. I just the it just comes, you know it comes without cartridges. Cartridges. Yep. One sec.\n\nSix cartridges. Right? Okay. Epsomene cartridges. There are multiple cartridges.\n\nYou're looking for bundle. Right? Six cartridges. One second. Sandy, would it be possible if you can provide me your email?\n\nI can just share you the details for the email. Okay. Alright. Checking in. Yep.\n\nOne second. Actually, no one is available. So you tried calling you. And yeah. So that's when I give you a callback.\n\nI was the one available. I'm not sure about the cartridges. Sure. This would be the same number. Right?\n\nRight. Will do. Alright. Bye.","paragraphs":[{"sentences":[{"text":"Afternoon, Sandy.","start":3.28,"end":4.16,"sentiment":"neutral","sentiment_score":0.13010602071881294},{"text":"This is Ross calling from TechOne Systems.","start":4.16,"end":6.42,"sentiment":"neutral","sentiment_score":0.144022530743054},{"text":"How are you?","start":6.48,"end":7.22,"sentiment":"neutral","sentiment_score":0.216350386540095},{"text":"Mhmm.","start":16.615,"end":17.115,"sentiment":"neutral","sentiment_score":0.022520393133163452},{"text":"One zero.","start":22.294998,"end":23.275,"sentiment":"neutral","sentiment_score":-0.013533131219446659}],"sentiment":"neutral","sentiment_score":0.12752500313023726,"num_words":15,"start":3.28,"end":23.275},{"sentences":[{"text":"What's the SKU, Cindy?","start":26.695,"end":29.25,"sentiment":"neutral","sentiment_score":-0.00034295045770704746},{"text":"SKU.","start":43.185,"end":43.665,"sentiment":"neutral","sentiment_score":0.0011766323586925864},{"text":"I'm asking about SKU.","start":43.665,"end":45.105,"sentiment":"neutral","sentiment_score":-0.0063688671216368675},{"text":"If you see, there's a SKU mentioned.","start":45.105,"end":46.965,"sentiment":"neutral","sentiment_score":-0.0037077436240256895},{"text":"Mhmm.","start":49.184998,"end":49.684998,"sentiment":"neutral","sentiment_score":-0.0025118417106568813}],"sentiment":"neutral","sentiment_score":-0.003184510884559987,"num_words":17,"start":26.695,"end":49.684998},{"sentences":[{"text":"C11CHO550 1.","start":58.75,"end":62.85,"sentiment":"neutral","sentiment_score":-0.00948066171258688},{"text":"CK.","start":68.43,"end":69.15,"sentiment":"neutral","sentiment_score":-0.0021373825147747993},{"text":"Okay.","start":69.15,"end":69.65,"sentiment":"neutral","sentiment_score":0.0035139718092978},{"text":"C11CK25501.","start":89.18,"end":92.4,"sentiment":"neutral","sentiment_score":0.0012951273238286376},{"text":"Right?","start":95.42,"end":95.92,"sentiment":"neutral","sentiment_score":-0.0010317182168364525}],"sentiment":"neutral","sentiment_score":-0.0028868875039430955,"num_words":6,"start":58.75,"end":95.92},{"sentences":[{"text":"Uh-huh.","start":97.82,"end":98.32,"sentiment":"neutral","sentiment_score":-0.006855010986328125},{"text":"Okay.","start":110.62,"end":111.12,"sentiment":"neutral","sentiment_score":0.0091437678784132},{"text":"Gotcha.","start":132.005,"end":132.505,"sentiment":"neutral","sentiment_score":-0.007357217371463776},{"text":"So do you want to know about the price?","start":134.805,"end":139.22499,"sentiment":"neutral","sentiment_score":-0.030780735943052504},{"text":"Eight ink.","start":154.14,"end":155.12,"sentiment":"neutral","sentiment_score":-0.015775304287672043}],"sentiment":"neutral","sentiment_score":-0.022403263753013953,"num_words":14,"start":97.82,"end":155.12},{"sentences":[{"text":"Yep.","start":165.79501,"end":166.29501,"sentiment":"neutral","sentiment_score":-0.042596235871315},{"text":"Why?","start":166.43501,"end":166.93501,"sentiment":"neutral","sentiment_score":-0.0936221033334732},{"text":"Let me check.","start":172.61,"end":173.75,"sentiment":"neutral","sentiment_score":-0.058696272472540535},{"text":"One second.","start":173.81,"end":174.71,"sentiment":"neutral","sentiment_score":-0.06820419058203697},{"text":"I guess you have to order cartridges differently separately.","start":186.46501,"end":191.845,"sentiment":"neutral","sentiment_score":-0.09839017606443828}],"sentiment":"neutral","sentiment_score":-0.08338919514790177,"num_words":16,"start":165.79501,"end":191.845},{"sentences":[{"text":"No.","start":199.06999,"end":199.23,"sentiment":"neutral","sentiment_score":-0.0631365105509758},{"text":"I just the it just comes, you know it comes without cartridges.","start":199.23,"end":206.315,"sentiment":"neutral","sentiment_score":-0.03837458913524946},{"text":"Cartridges.","start":207.25499,"end":207.75499,"sentiment":"neutral","sentiment_score":-0.014194777235388756},{"text":"Yep.","start":225.55,"end":226.05,"sentiment":"neutral","sentiment_score":0.08372098207473755},{"text":"One sec.","start":227.09666,"end":229.14334,"sentiment":"neutral","sentiment_score":0.039088424295186996}],"sentiment":"neutral","sentiment_score":-0.02211344274966156,"num_words":17,"start":199.06999,"end":229.14334},{"sentences":[{"text":"Six cartridges.","start":230.19,"end":231.09,"sentiment":"neutral","sentiment_score":0.022588368505239487},{"text":"Right?","start":231.23,"end":231.73,"sentiment":"neutral","sentiment_score":0.03139706328511238},{"text":"Okay.","start":244.325,"end":244.825,"sentiment":"neutral","sentiment_score":0.0361781045794487},{"text":"Epsomene cartridges.","start":245.125,"end":246.505,"sentiment":"neutral","sentiment_score":0.03239172790199518},{"text":"There are multiple cartridges.","start":252.52,"end":253.98001,"sentiment":"neutral","sentiment_score":0.011733052553609014}],"sentiment":"neutral","sentiment_score":0.022446757089346646,"num_words":10,"start":230.19,"end":253.98001},{"sentences":[{"text":"You're looking for bundle.","start":255.0,"end":256.04,"sentiment":"neutral","sentiment_score":0.018463371321558952},{"text":"Right?","start":256.04,"end":256.36002,"sentiment":"neutral","sentiment_score":0.02674483507871628},{"text":"Six cartridges.","start":256.36002,"end":257.1,"sentiment":"neutral","sentiment_score":0.0184990419074893},{"text":"One second.","start":264.345,"end":265.005,"sentiment":"neutral","sentiment_score":0.031227517873048782},{"text":"Sandy, would it be possible if you can provide me your email?","start":276.43,"end":278.83,"sentiment":"neutral","sentiment_score":0.041284269032378994}],"sentiment":"neutral","sentiment_score":0.03311726991974172,"num_words":21,"start":255.0,"end":278.83},{"sentences":[{"text":"I can just share you the details for the email.","start":278.83,"end":280.84998,"sentiment":"neutral","sentiment_score":0.08023529127240181},{"text":"Okay.","start":284.66998,"end":284.99,"sentiment":"neutral","sentiment_score":0.1835093200206757},{"text":"Alright.","start":284.99,"end":285.49,"sentiment":"neutral","sentiment_score":0.22209247946739197},{"text":"Checking in.","start":290.705,"end":294.965,"sentiment":"neutral","sentiment_score":0.22610696405172348},{"text":"Yep.","start":324.445,"end":324.845,"sentiment":"neutral","sentiment_score":0.056816793978214264}],"sentiment":"neutral","sentiment_score":0.11446569561958313,"num_words":15,"start":278.83,"end":324.845},{"sentences":[{"text":"One second.","start":324.845,"end":325.585,"sentiment":"neutral","sentiment_score":-0.023463459685444832},{"text":"Actually, no one is available.","start":332.80002,"end":334.26,"sentiment":"neutral","sentiment_score":-0.21872075498104096},{"text":"So you tried calling you.","start":334.56003,"end":336.34003,"sentiment":"neutral","sentiment_score":-0.18867581188678742},{"text":"And yeah.","start":337.36002,"end":337.92,"sentiment":"neutral","sentiment_score":-0.11300328373908997},{"text":"So that's when I give you a callback.","start":337.92,"end":339.62003,"sentiment":"neutral","sentiment_score":-0.07595412246882915}],"sentiment":"neutral","sentiment_score":-0.13261587731540203,"num_words":22,"start":324.845,"end":339.62003},{"sentences":[{"text":"I was the one available.","start":342.56003,"end":343.7,"sentiment":"neutral","sentiment_score":-0.09085707813501358},{"text":"I'm not sure about the cartridges.","start":345.36002,"end":347.30002,"sentiment":"neutral","sentiment_score":-0.22665567944447199},{"text":"Sure.","start":354.845,"end":355.245,"sentiment":"neutral","sentiment_score":0.1308801770210266},{"text":"This would be the same number.","start":355.245,"end":356.845,"sentiment":"neutral","sentiment_score":0.09925351416071256},{"text":"Right?","start":356.845,"end":357.17694,"sentiment":"neutral","sentiment_score":0.06383759528398514}],"sentiment":"neutral","sentiment_score":-0.0538937163196112,"num_words":19,"start":342.56003,"end":357.17694},{"sentences":[{"text":"Right.","start":360.77695,"end":361.09695,"sentiment":"neutral","sentiment_score":0.12204963713884354},{"text":"Will do.","start":361.09695,"end":361.91693,"sentiment":"neutral","sentiment_score":0.20936962962150574},{"text":"Alright.","start":363.89694,"end":364.39694,"sentiment":"neutral","sentiment_score":0.20774376392364505},{"text":"Bye.","start":364.45694,"end":364.95694,"sentiment":"neutral","sentiment_score":-0.09458433836698532}],"sentiment":"neutral","sentiment_score":0.13078966438770295,"num_words":5,"start":360.77695,"end":364.95694}]}}]},{"alternatives":[{"transcript":"Hello? Hi. I'm good. I'm looking at your Epson photo XP eight seven o o, the insect color printer. Does that have, like, eight inks or six inks or something? X p eight seven o o. Epsom. C11 C11CK46501. No. CCK46501. C11CK 4646501. It has eight inks, I think. Yes. Is that correct? Six ink cartridges, I think. Okay. What I need to know from you is this. The price is $253.74. Is that correct? Does that come with the cartridges? Okay. How much are your cartridges for the cartridges? Okay. How much how much are your cartridges? Six cartridges, please. Yeah. Yes. For that for that printer. Hello? If you can just tell me now, that'll be fine. Thanks. And if you don't know, if you can put me through to somebody that does. Thanks. If you can put me through to somebody that knows, that would be good, please. Alright. If somebody can call me back that knows about this printer, that'll be really helpful. Yeah. Would you would you get someone to call me back? Thank you. Bye.","confidence":0.9975586,"words":[{"word":"hello","start":7.68,"end":7.7599998,"confidence":0.9802246,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.15934449434280396},{"word":"hi","start":7.7599998,"end":8.16,"confidence":0.9404297,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.5093868970870972},{"word":"i'm","start":8.16,"end":8.32,"confidence":1.0,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.6162290573120117},{"word":"good","start":8.32,"end":8.82,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.660967230796814},{"word":"i'm","start":9.36,"end":9.599999,"confidence":0.8544922,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.30538666248321533},{"word":"looking","start":9.599999,"end":9.92,"confidence":0.9921875,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.2202489078044891},{"word":"at","start":9.92,"end":10.08,"confidence":0.7705078,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.2869802713394165},{"word":"your","start":10.08,"end":10.4,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.25109559297561646},{"word":"epson","start":10.4,"end":10.9,"confidence":0.9838867,"punctuated_word":"Epson","sentiment":"neutral","sentiment_score":0.12876027822494507},{"word":"photo","start":11.04,"end":11.54,"confidence":0.53759766,"punctuated_word":"photo","sentiment":"neutral","sentiment_score":0.20273980498313904},{"word":"xp","start":11.679999,"end":12.179999,"confidence":0.7949219,"punctuated_word":"XP","sentiment":"neutral","sentiment_score":0.17482158541679382},{"word":"eight","start":12.32,"end":12.559999,"confidence":0.95947266,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":0.1889262348413467},{"word":"seven","start":12.559999,"end":12.88,"confidence":0.99902344,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.1826886534690857},{"word":"o","start":12.88,"end":13.04,"confidence":0.90283203,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.188751682639122},{"word":"o","start":13.04,"end":13.28,"confidence":0.9790039,"punctuated_word":"o,","sentiment":"neutral","sentiment_score":0.24444526433944705},{"word":"the","start":13.28,"end":13.44,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19765715301036835},{"word":"insect","start":13.44,"end":13.92,"confidence":0.17382812,"punctuated_word":"insect","sentiment":"neutral","sentiment_score":0.231989324092865},{"word":"color","start":13.92,"end":14.24,"confidence":0.9873047,"punctuated_word":"color","sentiment":"neutral","sentiment_score":0.31141912937164307},{"word":"printer","start":14.24,"end":14.74,"confidence":0.98535156,"punctuated_word":"printer.","sentiment":"neutral","sentiment_score":0.235550120472908},{"word":"does","start":18.425,"end":18.585,"confidence":0.97314453,"punctuated_word":"Does","sentiment":"neutral","sentiment_score":-0.008547388017177582},{"word":"that","start":18.585,"end":18.744999,"confidence":0.93408203,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.015545859932899477},{"word":"have","start":18.744999,"end":19.064999,"confidence":0.8647461,"punctuated_word":"have,","sentiment":"neutral","sentiment_score":-0.018074441701173782},{"word":"like","start":19.064999,"end":19.564999,"confidence":0.99853516,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.02232818305492401},{"word":"eight","start":19.865,"end":20.185,"confidence":0.9970703,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":-0.013765882700681686},{"word":"inks","start":20.185,"end":20.685,"confidence":0.9885254,"punctuated_word":"inks","sentiment":"neutral","sentiment_score":-0.0017133703222498298},{"word":"or","start":21.945,"end":22.105,"confidence":0.7426758,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.006818464025855064},{"word":"six","start":22.105,"end":22.425,"confidence":0.99902344,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.008073052391409874},{"word":"inks","start":22.425,"end":22.664999,"confidence":0.9921875,"punctuated_word":"inks","sentiment":"neutral","sentiment_score":-0.003829995868727565},{"word":"or","start":22.664999,"end":22.744999,"confidence":0.9892578,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.01321894023567438},{"word":"something","start":22.744999,"end":23.244999,"confidence":0.99853516,"punctuated_word":"something?","sentiment":"neutral","sentiment_score":-0.015108735300600529},{"word":"x","start":30.105,"end":30.605,"confidence":0.75390625,"punctuated_word":"X","sentiment":"neutral","sentiment_score":-0.0004607532173395157},{"word":"p","start":30.93,"end":31.17,"confidence":0.95410156,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.0004597222432494163},{"word":"eight","start":31.17,"end":31.65,"confidence":0.89990234,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":0.00048114173114299774},{"word":"seven","start":31.65,"end":32.13,"confidence":1.0,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.000974453054368496},{"word":"o","start":32.13,"end":32.37,"confidence":0.6645508,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.0017930539324879646},{"word":"o","start":32.37,"end":32.87,"confidence":0.98657227,"punctuated_word":"o.","sentiment":"neutral","sentiment_score":0.004538055509328842},{"word":"epsom","start":39.09,"end":39.59,"confidence":0.8567708,"punctuated_word":"Epsom.","sentiment":"neutral","sentiment_score":0.003839556593447924},{"word":"c11","start":46.785004,"end":47.925003,"confidence":0.9663086,"punctuated_word":"C11","sentiment":"neutral","sentiment_score":-0.002083627972751856},{"word":"c11ck46501","start":49.265003,"end":53.605003,"confidence":0.9827734,"punctuated_word":"C11CK46501.","sentiment":"neutral","sentiment_score":-0.0020042723044753075},{"word":"no","start":62.18,"end":62.579998,"confidence":0.9946289,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.01591142639517784},{"word":"cck46501","start":62.579998,"end":67.08,"confidence":0.98063964,"punctuated_word":"CCK46501.","sentiment":"neutral","sentiment_score":-0.007514372002333403},{"word":"c11ck","start":95.9,"end":97.895004,"confidence":0.8874512,"punctuated_word":"C11CK","sentiment":"neutral","sentiment_score":-0.0049388171173632145},{"word":"4646501","start":98.275,"end":101.655,"confidence":0.99637276,"punctuated_word":"4646501.","sentiment":"neutral","sentiment_score":0.000658293953165412},{"word":"it","start":138.19,"end":138.35,"confidence":0.7089844,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.027921080589294434},{"word":"has","start":138.35,"end":138.75,"confidence":0.9892578,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.03953903168439865},{"word":"eight","start":138.75,"end":138.91,"confidence":0.9951172,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":-0.024341870099306107},{"word":"inks","start":138.91,"end":139.23001,"confidence":0.9474284,"punctuated_word":"inks,","sentiment":"neutral","sentiment_score":-0.023987120017409325},{"word":"i","start":139.23001,"end":139.39,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.025385433807969093},{"word":"think","start":139.39,"end":139.89,"confidence":0.9108887,"punctuated_word":"think.","sentiment":"neutral","sentiment_score":-0.01904761791229248},{"word":"yes","start":140.11,"end":140.35,"confidence":0.9206543,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.010954019613564014},{"word":"is","start":140.35,"end":140.51001,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.009353965520858765},{"word":"that","start":140.51001,"end":140.67,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01795099675655365},{"word":"correct","start":140.67,"end":141.17,"confidence":0.9995117,"punctuated_word":"correct?","sentiment":"neutral","sentiment_score":0.002214854583144188},{"word":"six","start":156.435,"end":156.755,"confidence":0.34985352,"punctuated_word":"Six","sentiment":"neutral","sentiment_score":-0.024130934849381447},{"word":"ink","start":156.755,"end":156.995,"confidence":0.9453125,"punctuated_word":"ink","sentiment":"neutral","sentiment_score":-0.035740602761507034},{"word":"cartridges","start":156.995,"end":157.495,"confidence":0.9765625,"punctuated_word":"cartridges,","sentiment":"neutral","sentiment_score":-0.02790731750428677},{"word":"i","start":157.555,"end":157.635,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03721768409013748},{"word":"think","start":157.635,"end":158.135,"confidence":0.9921875,"punctuated_word":"think.","sentiment":"neutral","sentiment_score":-0.03112835064530373},{"word":"okay","start":159.555,"end":160.055,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.010303307324647903},{"word":"what","start":160.355,"end":160.595,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.03614075481891632},{"word":"i","start":160.595,"end":160.755,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04308081418275833},{"word":"need","start":160.755,"end":160.915,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.049836888909339905},{"word":"to","start":160.915,"end":161.075,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03971317410469055},{"word":"know","start":161.075,"end":161.235,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.03430819883942604},{"word":"from","start":161.235,"end":161.395,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.04680268093943596},{"word":"you","start":161.395,"end":161.555,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05218586325645447},{"word":"is","start":161.555,"end":161.715,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0598895400762558},{"word":"this","start":161.715,"end":161.955,"confidence":0.83203125,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.04197528958320618},{"word":"the","start":161.955,"end":162.115,"confidence":0.9921875,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.05590197071433067},{"word":"price","start":162.115,"end":162.435,"confidence":0.99609375,"punctuated_word":"price","sentiment":"neutral","sentiment_score":-0.052667271345853806},{"word":"is","start":162.435,"end":162.675,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03953741490840912},{"word":"$253.74","start":162.675,"end":164.195,"confidence":0.9983317,"punctuated_word":"$253.74.","sentiment":"neutral","sentiment_score":-0.030149197205901142},{"word":"is","start":164.195,"end":164.275,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.02233210578560829},{"word":"that","start":164.275,"end":164.515,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.00756734237074852},{"word":"correct","start":164.515,"end":164.91,"confidence":1.0,"punctuated_word":"correct?","sentiment":"neutral","sentiment_score":-0.02899339608848095},{"word":"does","start":167.95,"end":168.19,"confidence":0.9716797,"punctuated_word":"Does","sentiment":"neutral","sentiment_score":-0.0910448506474495},{"word":"that","start":168.19,"end":168.43001,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06302972137928009},{"word":"come","start":168.43001,"end":168.59,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.0930003821849823},{"word":"with","start":168.59,"end":168.83,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.11238498985767365},{"word":"the","start":168.83,"end":169.07,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10662204027175903},{"word":"cartridges","start":169.07,"end":169.57,"confidence":0.9975586,"punctuated_word":"cartridges?","sentiment":"neutral","sentiment_score":-0.08120939135551453},{"word":"okay","start":191.36,"end":191.68001,"confidence":0.89501953,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.035569269210100174},{"word":"how","start":191.68001,"end":191.92001,"confidence":0.9980469,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.05585937947034836},{"word":"much","start":191.92001,"end":192.08,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.06702616065740585},{"word":"are","start":192.08,"end":192.16,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.06735530495643616},{"word":"your","start":192.16,"end":192.40001,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05423261970281601},{"word":"cartridges","start":192.40001,"end":192.90001,"confidence":0.99316406,"punctuated_word":"cartridges","sentiment":"neutral","sentiment_score":-0.07433955371379852},{"word":"for","start":193.20001,"end":193.28001,"confidence":0.9716797,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.057174257934093475},{"word":"the","start":193.28001,"end":193.44,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05521789938211441},{"word":"cartridges","start":193.44,"end":193.94,"confidence":0.99902344,"punctuated_word":"cartridges?","sentiment":"neutral","sentiment_score":-0.052518509328365326},{"word":"okay","start":207.355,"end":207.75499,"confidence":0.7590332,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.009883485734462738},{"word":"how","start":207.75499,"end":207.915,"confidence":0.9980469,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.007334026508033276},{"word":"much","start":207.915,"end":208.415,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.007748810574412346},{"word":"how","start":208.635,"end":208.955,"confidence":0.9892578,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.006392523646354675},{"word":"much","start":208.955,"end":209.435,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.011206315830349922},{"word":"are","start":209.435,"end":209.675,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.011202488094568253},{"word":"your","start":209.675,"end":209.995,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.00867384858429432},{"word":"cartridges","start":209.995,"end":210.495,"confidence":0.99609375,"punctuated_word":"cartridges?","sentiment":"neutral","sentiment_score":0.01076666545122862},{"word":"six","start":221.91,"end":222.23,"confidence":0.94970703,"punctuated_word":"Six","sentiment":"neutral","sentiment_score":0.010034266859292984},{"word":"cartridges","start":222.23,"end":222.73,"confidence":0.9892578,"punctuated_word":"cartridges,","sentiment":"neutral","sentiment_score":0.00971296988427639},{"word":"please","start":222.87,"end":223.37,"confidence":0.9970703,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.04059451445937157},{"word":"yeah","start":232.06999,"end":232.56999,"confidence":0.9030762,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03535512089729309},{"word":"yes","start":257.96,"end":258.28,"confidence":0.9626465,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09278643131256104},{"word":"for","start":258.28,"end":258.44,"confidence":0.97509766,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.06678938865661621},{"word":"that","start":258.44,"end":258.68,"confidence":0.68115234,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08727721869945526},{"word":"for","start":258.68,"end":258.92,"confidence":0.9921875,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06881836801767349},{"word":"that","start":258.92,"end":259.16,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10648535937070848},{"word":"printer","start":259.16,"end":259.66,"confidence":0.9995117,"punctuated_word":"printer.","sentiment":"neutral","sentiment_score":0.05857086554169655},{"word":"hello","start":280.72,"end":281.2,"confidence":0.5675049,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0904480367898941},{"word":"if","start":281.2,"end":281.36002,"confidence":0.9140625,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.21453362703323364},{"word":"you","start":281.36002,"end":281.44,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17175158858299255},{"word":"can","start":281.44,"end":281.6,"confidence":0.9902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.143668532371521},{"word":"just","start":281.6,"end":281.76,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.165435329079628},{"word":"tell","start":281.76,"end":281.92,"confidence":1.0,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.16745224595069885},{"word":"me","start":281.92,"end":282.0,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.17615334689617157},{"word":"now","start":282.0,"end":282.24002,"confidence":0.9370117,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.20611588656902313},{"word":"that'll","start":282.24002,"end":282.56,"confidence":0.97802734,"punctuated_word":"that'll","sentiment":"neutral","sentiment_score":0.2567826509475708},{"word":"be","start":282.56,"end":282.64,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.23151320219039917},{"word":"fine","start":282.64,"end":282.96002,"confidence":0.99902344,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.23063716292381287},{"word":"thanks","start":282.96002,"end":283.46002,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4311919808387756},{"word":"and","start":285.6,"end":285.84,"confidence":0.9819336,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1618526130914688},{"word":"if","start":285.84,"end":286.0,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1456064730882645},{"word":"you","start":286.0,"end":286.08002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11015644669532776},{"word":"don't","start":286.08002,"end":286.32,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.06872008740901947},{"word":"know","start":286.32,"end":286.40002,"confidence":0.93310547,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.07982142269611359},{"word":"if","start":286.40002,"end":286.48,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.13356423377990723},{"word":"you","start":286.48,"end":286.56,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12030783295631409},{"word":"can","start":286.56,"end":286.80002,"confidence":0.9921875,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.12156713008880617},{"word":"put","start":286.80002,"end":286.96002,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.10824666172266006},{"word":"me","start":286.96002,"end":287.12,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.12082630395889282},{"word":"through","start":287.12,"end":287.28,"confidence":0.77685547,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.1216922327876091},{"word":"to","start":287.28,"end":287.44,"confidence":0.9560547,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07838046550750732},{"word":"somebody","start":287.44,"end":287.76,"confidence":0.9980469,"punctuated_word":"somebody","sentiment":"neutral","sentiment_score":0.11153462529182434},{"word":"that","start":287.76,"end":288.0,"confidence":0.7426758,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13406768441200256},{"word":"does","start":288.0,"end":288.40002,"confidence":0.6743164,"punctuated_word":"does.","sentiment":"neutral","sentiment_score":0.12606514990329742},{"word":"thanks","start":288.40002,"end":288.90002,"confidence":0.99853516,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4178413152694702},{"word":"if","start":318.795,"end":319.035,"confidence":0.6953125,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.2985829710960388},{"word":"you","start":319.035,"end":319.115,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.23421978950500488},{"word":"can","start":319.115,"end":319.275,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2080854773521423},{"word":"put","start":319.275,"end":319.435,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.1998395323753357},{"word":"me","start":319.435,"end":319.595,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.24742639064788816},{"word":"through","start":319.595,"end":319.715,"confidence":0.98291016,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.2010473608970642},{"word":"to","start":319.715,"end":319.835,"confidence":0.8720703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15541449189186096},{"word":"somebody","start":319.835,"end":320.23502,"confidence":0.9980469,"punctuated_word":"somebody","sentiment":"neutral","sentiment_score":0.16333432495594025},{"word":"that","start":320.23502,"end":320.395,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.19593241810798645},{"word":"knows","start":320.395,"end":320.715,"confidence":0.9904785,"punctuated_word":"knows,","sentiment":"neutral","sentiment_score":0.2282865047454834},{"word":"that","start":320.715,"end":320.875,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.3387136459350586},{"word":"would","start":320.875,"end":321.035,"confidence":0.96533203,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.31013935804367065},{"word":"be","start":321.035,"end":321.195,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2956138849258423},{"word":"good","start":321.195,"end":321.675,"confidence":0.9921875,"punctuated_word":"good,","sentiment":"neutral","sentiment_score":0.20997297763824463},{"word":"please","start":321.675,"end":322.175,"confidence":0.9790039,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.1940096020698547},{"word":"alright","start":349.695,"end":350.015,"confidence":0.8815918,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.07280105352401733},{"word":"if","start":350.015,"end":350.17502,"confidence":0.99609375,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.14042243361473083},{"word":"somebody","start":350.17502,"end":350.49503,"confidence":0.99902344,"punctuated_word":"somebody","sentiment":"neutral","sentiment_score":0.11374656856060028},{"word":"can","start":350.49503,"end":350.655,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10444657504558565},{"word":"call","start":350.655,"end":350.815,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.11000138521194458},{"word":"me","start":350.815,"end":350.975,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.2327442169189453},{"word":"back","start":350.975,"end":351.135,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.16516613960266113},{"word":"that","start":351.135,"end":351.375,"confidence":0.98095703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.16223354637622833},{"word":"knows","start":351.375,"end":351.61502,"confidence":0.98828125,"punctuated_word":"knows","sentiment":"neutral","sentiment_score":0.12794488668441772},{"word":"about","start":351.61502,"end":351.935,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.15159788727760315},{"word":"this","start":351.935,"end":352.17502,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.19486713409423828},{"word":"printer","start":352.17502,"end":352.575,"confidence":0.9758301,"punctuated_word":"printer,","sentiment":"neutral","sentiment_score":0.1891726702451706},{"word":"that'll","start":352.575,"end":352.89502,"confidence":0.97314453,"punctuated_word":"that'll","sentiment":"neutral","sentiment_score":0.3015121519565582},{"word":"be","start":352.89502,"end":353.05502,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.28780823945999146},{"word":"really","start":353.05502,"end":353.375,"confidence":0.9941406,"punctuated_word":"really","sentiment":"neutral","sentiment_score":0.26640015840530396},{"word":"helpful","start":353.375,"end":353.875,"confidence":0.9995117,"punctuated_word":"helpful.","sentiment":"neutral","sentiment_score":0.16994112730026245},{"word":"yeah","start":357.45685,"end":357.69687,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05238231271505356},{"word":"would","start":357.69687,"end":357.93686,"confidence":0.6748047,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.042689308524131775},{"word":"you","start":357.93686,"end":358.09686,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.050500914454460144},{"word":"would","start":358.09686,"end":358.41687,"confidence":0.42114258,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.05148838832974434},{"word":"you","start":358.41687,"end":358.49686,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.036033496260643005},{"word":"get","start":358.49686,"end":358.65686,"confidence":0.9941406,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.02831642329692841},{"word":"someone","start":358.65686,"end":358.89685,"confidence":1.0,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":0.03317507356405258},{"word":"to","start":358.89685,"end":359.05685,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03351574391126633},{"word":"call","start":359.05685,"end":359.21686,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.038932234048843384},{"word":"me","start":359.21686,"end":359.37686,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.044533342123031616},{"word":"back","start":359.37686,"end":359.87686,"confidence":0.9995117,"punctuated_word":"back?","sentiment":"neutral","sentiment_score":0.03945975750684738},{"word":"thank","start":362.41687,"end":362.73685,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.47758930921554565},{"word":"you","start":362.73685,"end":363.23685,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3814947307109833},{"word":"bye","start":363.53687,"end":364.03687,"confidence":0.99853516,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.17824748158454895}],"paragraphs":{"transcript":"\nHello? Hi. I'm good. I'm looking at your Epson photo XP eight seven o o, the insect color printer. Does that have, like, eight inks or six inks or something?\n\nX p eight seven o o. Epsom. C11 C11CK46501. No. CCK46501.\n\nC11CK 4646501. It has eight inks, I think. Yes. Is that correct? Six ink cartridges, I think.\n\nOkay. What I need to know from you is this. The price is $253.74. Is that correct? Does that come with the cartridges?\n\nOkay. How much are your cartridges for the cartridges? Okay. How much how much are your cartridges? Six cartridges, please.\n\nYeah. Yes. For that for that printer. Hello? If you can just tell me now, that'll be fine.\n\nThanks. And if you don't know, if you can put me through to somebody that does. Thanks. If you can put me through to somebody that knows, that would be good, please. Alright.\n\nIf somebody can call me back that knows about this printer, that'll be really helpful. Yeah. Would you would you get someone to call me back? Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":7.68,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.15934449434280396},{"text":"Hi.","start":7.7599998,"end":8.16,"sentiment":"positive","sentiment_score":0.5093868970870972},{"text":"I'm good.","start":8.16,"end":8.82,"sentiment":"positive","sentiment_score":0.6385981440544128},{"text":"I'm looking at your Epson photo XP eight seven o o, the insect color printer.","start":9.36,"end":14.74,"sentiment":"neutral","sentiment_score":0.22343071103096007},{"text":"Does that have, like, eight inks or six inks or something?","start":18.425,"end":23.244999,"sentiment":"neutral","sentiment_score":-0.008721144880506803}],"sentiment":"neutral","sentiment_score":0.17338185837725179,"num_words":30,"start":7.68,"end":23.244999},{"sentences":[{"text":"X p eight seven o o.","start":30.105,"end":32.87,"sentiment":"neutral","sentiment_score":0.001144371461123228},{"text":"Epsom.","start":39.09,"end":39.59,"sentiment":"neutral","sentiment_score":0.003839556593447924},{"text":"C11 C11CK46501.","start":46.785004,"end":53.605003,"sentiment":"neutral","sentiment_score":-0.0020439501386135817},{"text":"No.","start":62.18,"end":62.579998,"sentiment":"neutral","sentiment_score":-0.01591142639517784},{"text":"CCK46501.","start":62.579998,"end":67.08,"sentiment":"neutral","sentiment_score":-0.007514372002333403}],"sentiment":"neutral","sentiment_score":-0.0015279921195046468,"num_words":11,"start":30.105,"end":67.08},{"sentences":[{"text":"C11CK 4646501.","start":95.9,"end":101.655,"sentiment":"neutral","sentiment_score":-0.0021402615820989013},{"text":"It has eight inks, I think.","start":138.19,"end":139.89,"sentiment":"neutral","sentiment_score":-0.026703692351778347},{"text":"Yes.","start":140.11,"end":140.35,"sentiment":"neutral","sentiment_score":0.010954019613564014},{"text":"Is that correct?","start":140.35,"end":141.17,"sentiment":"neutral","sentiment_score":0.009839938953518867},{"text":"Six ink cartridges, I think.","start":156.435,"end":158.135,"sentiment":"neutral","sentiment_score":-0.03122497797012329}],"sentiment":"neutral","sentiment_score":-0.0164796312147861,"num_words":17,"start":95.9,"end":158.135},{"sentences":[{"text":"Okay.","start":159.555,"end":160.055,"sentiment":"neutral","sentiment_score":-0.010303307324647903},{"text":"What I need to know from you is this.","start":160.355,"end":161.955,"sentiment":"neutral","sentiment_score":-0.04488146719005373},{"text":"The price is $253.74.","start":161.955,"end":164.195,"sentiment":"neutral","sentiment_score":-0.044563963543623686},{"text":"Is that correct?","start":164.195,"end":164.91,"sentiment":"neutral","sentiment_score":-0.019630948081612587},{"text":"Does that come with the cartridges?","start":167.95,"end":169.57,"sentiment":"neutral","sentiment_score":-0.09121522928277652}],"sentiment":"neutral","sentiment_score":-0.052116373310918396,"num_words":23,"start":159.555,"end":169.57},{"sentences":[{"text":"Okay.","start":191.36,"end":191.68001,"sentiment":"neutral","sentiment_score":-0.035569269210100174},{"text":"How much are your cartridges for the cartridges?","start":191.68001,"end":193.94,"sentiment":"neutral","sentiment_score":-0.060465460643172264},{"text":"Okay.","start":207.355,"end":207.75499,"sentiment":"neutral","sentiment_score":0.009883485734462738},{"text":"How much how much are your cartridges?","start":207.75499,"end":210.495,"sentiment":"neutral","sentiment_score":0.00904638266989163},{"text":"Six cartridges, please.","start":221.91,"end":223.37,"sentiment":"neutral","sentiment_score":0.02011391706764698}],"sentiment":"neutral","sentiment_score":-0.01928715193644166,"num_words":20,"start":191.36,"end":223.37},{"sentences":[{"text":"Yeah.","start":232.06999,"end":232.56999,"sentiment":"neutral","sentiment_score":0.03535512089729309},{"text":"Yes.","start":257.96,"end":258.28,"sentiment":"neutral","sentiment_score":0.09278643131256104},{"text":"For that for that printer.","start":258.28,"end":259.66,"sentiment":"neutral","sentiment_score":0.07758824005723},{"text":"Hello?","start":280.72,"end":281.2,"sentiment":"neutral","sentiment_score":0.0904480367898941},{"text":"If you can just tell me now, that'll be fine.","start":281.2,"end":282.96002,"sentiment":"neutral","sentiment_score":0.19640435725450517}],"sentiment":"neutral","sentiment_score":0.1428096867683861,"num_words":18,"start":232.06999,"end":282.96002},{"sentences":[{"text":"Thanks.","start":282.96002,"end":283.46002,"sentiment":"positive","sentiment_score":0.4311919808387756},{"text":"And if you don't know, if you can put me through to somebody that does.","start":285.6,"end":288.40002,"sentiment":"neutral","sentiment_score":0.11616062422593434},{"text":"Thanks.","start":288.40002,"end":288.90002,"sentiment":"positive","sentiment_score":0.4178413152694702},{"text":"If you can put me through to somebody that knows, that would be good, please.","start":318.795,"end":322.175,"sentiment":"neutral","sentiment_score":0.23204124867916107},{"text":"Alright.","start":349.695,"end":350.015,"sentiment":"neutral","sentiment_score":0.07280105352401733}],"sentiment":"neutral","sentiment_score":0.1862079528245059,"num_words":33,"start":282.96002,"end":350.015},{"sentences":[{"text":"If somebody can call me back that knows about this printer, that'll be really helpful.","start":350.015,"end":353.875,"sentiment":"neutral","sentiment_score":0.18120034138361613},{"text":"Yeah.","start":357.45685,"end":357.69687,"sentiment":"neutral","sentiment_score":0.05238231271505356},{"text":"Would you would you get someone to call me back?","start":357.69687,"end":359.87686,"sentiment":"neutral","sentiment_score":0.03986446820199489},{"text":"Thank you.","start":362.41687,"end":363.23685,"sentiment":"positive","sentiment_score":0.42954201996326447},{"text":"Bye.","start":363.53687,"end":364.03687,"sentiment":"neutral","sentiment_score":0.17824748158454895}],"sentiment":"neutral","sentiment_score":0.14504702196552835,"num_words":29,"start":350.015,"end":364.03687}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Afternoon, Sandy. This is Ross calling from TechOne Systems. How are you?\n\nChannel 1: Hello? Hi. I'm good. I'm looking at your Epson photo XP eight seven o o, the insect color printer.\n\nChannel 0: Mhmm.\n\nChannel 1: Does that have, like, eight inks or six\n\nChannel 0: One\n\nChannel 1: inks or something?\n\nChannel 0: zero. What's the SKU, Cindy?\n\nChannel 1: X p eight seven o o. Epsom.\n\nChannel 0: SKU. I'm asking about SKU. If you see, there's a SKU mentioned.\n\nChannel 1: C11\n\nChannel 0: Mhmm.\n\nChannel 1: C11CK46501.\n\nChannel 0: C11CHO550\n\nChannel 1: No.\n\nChannel 0: 1.\n\nChannel 1: CCK46501.\n\nChannel 0: CK. Okay. C11CK25501. Right?\n\nChannel 1: C11CK\n\nChannel 0: Uh-huh.\n\nChannel 1: 4646501.\n\nChannel 0: Okay. Gotcha. So do you want to know about\n\nChannel 1: It has\n\nChannel 0: the price?\n\nChannel 1: eight inks, I think. Yes. Is that correct?\n\nChannel 0: Eight ink.\n\nChannel 1: Six ink cartridges, I think. Okay. What I need to know from you is this. The price is $253.74. Is that correct?\n\nChannel 0: Yep. Why?\n\nChannel 1: Does that come with the cartridges?\n\nChannel 0: Let me check. One second. I guess you have to order cartridges differently separately.\n\nChannel 1: Okay. How much are your cartridges for the cartridges?\n\nChannel 0: No. I just the it just comes, you know it comes without cartridges. Cartridges.\n\nChannel 1: Okay. How much how much are your cartridges? Six cartridges, please.\n\nChannel 0: Yep. One sec. Six cartridges. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Epsomene cartridges. There are multiple cartridges. You're looking for bundle. Right?\n\nSix cartridges.\n\nChannel 1: Yes. For that for that printer.\n\nChannel 0: One second. Sandy, would it be possible if you can provide me your email? I can just share you the details for the email.\n\nChannel 1: Hello? If you can just tell me now, that'll be fine. Thanks.\n\nChannel 0: Okay. Alright.\n\nChannel 1: And if you don't know, if you can put me through to somebody that does. Thanks.\n\nChannel 0: Checking in.\n\nChannel 1: If you can put me through to somebody that knows, that would be good, please.\n\nChannel 0: Yep. One second. Actually, no one is available. So you tried calling you. And yeah.\n\nSo that's when I give you a callback. I was the one available. I'm not sure about the cartridges.\n\nChannel 1: Alright. If somebody can call me back that knows about this printer, that'll be really helpful.\n\nChannel 0: Sure. This would be the same number. Right?\n\nChannel 1: Yeah. Would you would you get someone to call me back?\n\nChannel 0: Right. Will do.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Alright. Bye.","paragraphs":[{"sentences":[{"text":"Afternoon, Sandy.","start":3.28,"end":4.16,"sentiment":"neutral","sentiment_score":0.13010602071881294},{"text":"This is Ross calling from TechOne Systems.","start":4.16,"end":6.42,"sentiment":"neutral","sentiment_score":0.144022530743054},{"text":"How are you?","start":6.48,"end":7.22,"sentiment":"neutral","sentiment_score":0.216350386540095}],"sentiment":"neutral","sentiment_score":0.15978507635494074,"channel":0,"num_words":12,"start":3.28,"end":7.22},{"sentences":[{"text":"Hello?","start":7.68,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.15934449434280396},{"text":"Hi.","start":7.7599998,"end":8.16,"sentiment":"positive","sentiment_score":0.5093868970870972},{"text":"I'm good.","start":8.16,"end":8.82,"sentiment":"positive","sentiment_score":0.6385981440544128},{"text":"I'm looking at your Epson photo XP eight seven o o, the insect color printer.","start":9.36,"end":14.74,"sentiment":"neutral","sentiment_score":0.22343071103096007}],"sentiment":"neutral","sentiment_score":0.2788099128949015,"channel":1,"num_words":19,"start":7.68,"end":14.74},{"sentences":[{"text":"Mhmm.","start":16.615,"end":17.115,"sentiment":"neutral","sentiment_score":0.022520393133163452}],"sentiment":"neutral","sentiment_score":0.022520393133163452,"channel":0,"num_words":1,"start":16.615,"end":17.115},{"sentences":[{"text":"Does that have, like, eight inks or six","start":18.425,"end":22.425,"sentiment":"neutral","sentiment_score":-0.007971865285071544}],"sentiment":"neutral","sentiment_score":-0.007971865285071544,"channel":1,"num_words":8,"start":18.425,"end":22.425},{"sentences":[{"text":"One","start":22.294998,"end":22.775,"sentiment":"neutral","sentiment_score":-0.017374299466609955}],"sentiment":"neutral","sentiment_score":-0.017374299466609955,"channel":0,"num_words":1,"start":22.294998,"end":22.775},{"sentences":[{"text":"inks or something?","start":22.425,"end":23.244999,"sentiment":"neutral","sentiment_score":-0.010719223801667491}],"sentiment":"neutral","sentiment_score":-0.010719223801667491,"channel":1,"num_words":3,"start":22.425,"end":23.244999},{"sentences":[{"text":"zero.","start":22.775,"end":23.275,"sentiment":"neutral","sentiment_score":-0.009691962972283363},{"text":"What's the SKU, Cindy?","start":26.695,"end":29.25,"sentiment":"neutral","sentiment_score":-0.00034295045770704746}],"sentiment":"neutral","sentiment_score":-0.0022127529606223106,"channel":0,"num_words":5,"start":22.775,"end":29.25},{"sentences":[{"text":"X p eight seven o o.","start":30.105,"end":32.87,"sentiment":"neutral","sentiment_score":0.001144371461123228},{"text":"Epsom.","start":39.09,"end":39.59,"sentiment":"neutral","sentiment_score":0.003839556593447924}],"sentiment":"neutral","sentiment_score":0.0015293979085981846,"channel":1,"num_words":7,"start":30.105,"end":39.59},{"sentences":[{"text":"SKU.","start":43.185,"end":43.665,"sentiment":"neutral","sentiment_score":0.0011766323586925864},{"text":"I'm asking about SKU.","start":43.665,"end":45.105,"sentiment":"neutral","sentiment_score":-0.0063688671216368675},{"text":"If you see, there's a SKU mentioned.","start":45.105,"end":46.965,"sentiment":"neutral","sentiment_score":-0.0037077436240256895}],"sentiment":"neutral","sentiment_score":-0.004187753458002892,"channel":0,"num_words":12,"start":43.185,"end":46.965},{"sentences":[{"text":"C11","start":46.785004,"end":47.925003,"sentiment":"neutral","sentiment_score":-0.002083627972751856}],"sentiment":"neutral","sentiment_score":-0.002083627972751856,"channel":1,"num_words":1,"start":46.785004,"end":47.925003},{"sentences":[{"text":"Mhmm.","start":49.184998,"end":49.684998,"sentiment":"neutral","sentiment_score":-0.0025118417106568813}],"sentiment":"neutral","sentiment_score":-0.0025118417106568813,"channel":0,"num_words":1,"start":49.184998,"end":49.684998},{"sentences":[{"text":"C11CK46501.","start":49.265003,"end":53.605003,"sentiment":"neutral","sentiment_score":-0.0020042723044753075}],"sentiment":"neutral","sentiment_score":-0.0020042723044753075,"channel":1,"num_words":1,"start":49.265003,"end":53.605003},{"sentences":[{"text":"C11CHO550","start":58.75,"end":62.35,"sentiment":"neutral","sentiment_score":-0.006709374487400055}],"sentiment":"neutral","sentiment_score":-0.006709374487400055,"channel":0,"num_words":1,"start":58.75,"end":62.35},{"sentences":[{"text":"No.","start":62.18,"end":62.579998,"sentiment":"neutral","sentiment_score":-0.01591142639517784}],"sentiment":"neutral","sentiment_score":-0.01591142639517784,"channel":1,"num_words":1,"start":62.18,"end":62.579998},{"sentences":[{"text":"1.","start":62.35,"end":62.85,"sentiment":"neutral","sentiment_score":-0.012251948937773705}],"sentiment":"neutral","sentiment_score":-0.012251948937773705,"channel":0,"num_words":1,"start":62.35,"end":62.85},{"sentences":[{"text":"CCK46501.","start":62.579998,"end":67.08,"sentiment":"neutral","sentiment_score":-0.007514372002333403}],"sentiment":"neutral","sentiment_score":-0.007514372002333403,"channel":1,"num_words":1,"start":62.579998,"end":67.08},{"sentences":[{"text":"CK.","start":68.43,"end":69.15,"sentiment":"neutral","sentiment_score":-0.0021373825147747993},{"text":"Okay.","start":69.15,"end":69.65,"sentiment":"neutral","sentiment_score":0.0035139718092978},{"text":"C11CK25501.","start":89.18,"end":92.4,"sentiment":"neutral","sentiment_score":0.0012951273238286376},{"text":"Right?","start":95.42,"end":95.92,"sentiment":"neutral","sentiment_score":-0.0010317182168364525}],"sentiment":"neutral","sentiment_score":0.00040999960037879646,"channel":0,"num_words":4,"start":68.43,"end":95.92},{"sentences":[{"text":"C11CK","start":95.9,"end":97.895004,"sentiment":"neutral","sentiment_score":-0.0049388171173632145}],"sentiment":"neutral","sentiment_score":-0.0049388171173632145,"channel":1,"num_words":1,"start":95.9,"end":97.895004},{"sentences":[{"text":"Uh-huh.","start":97.82,"end":98.32,"sentiment":"neutral","sentiment_score":-0.006855010986328125}],"sentiment":"neutral","sentiment_score":-0.006855010986328125,"channel":0,"num_words":1,"start":97.82,"end":98.32},{"sentences":[{"text":"4646501.","start":98.275,"end":101.655,"sentiment":"neutral","sentiment_score":0.000658293953165412}],"sentiment":"neutral","sentiment_score":0.000658293953165412,"channel":1,"num_words":1,"start":98.275,"end":101.655},{"sentences":[{"text":"Okay.","start":110.62,"end":111.12,"sentiment":"neutral","sentiment_score":0.0091437678784132},{"text":"Gotcha.","start":132.005,"end":132.505,"sentiment":"neutral","sentiment_score":-0.007357217371463776},{"text":"So do you want to know about","start":134.805,"end":136.745,"sentiment":"neutral","sentiment_score":-0.03027857786842755}],"sentiment":"neutral","sentiment_score":-0.023351499396893714,"channel":0,"num_words":9,"start":110.62,"end":136.745},{"sentences":[{"text":"It has","start":138.19,"end":138.75,"sentiment":"neutral","sentiment_score":-0.03373005613684654}],"sentiment":"neutral","sentiment_score":-0.03373005613684654,"channel":1,"num_words":2,"start":138.19,"end":138.75},{"sentences":[{"text":"the price?","start":138.485,"end":139.22499,"sentiment":"neutral","sentiment_score":-0.032538289204239845}],"sentiment":"neutral","sentiment_score":-0.032538289204239845,"channel":0,"num_words":2,"start":138.485,"end":139.22499},{"sentences":[{"text":"eight inks, I think.","start":138.75,"end":139.89,"sentiment":"neutral","sentiment_score":-0.02319051045924425},{"text":"Yes.","start":140.11,"end":140.35,"sentiment":"neutral","sentiment_score":0.010954019613564014},{"text":"Is that correct?","start":140.35,"end":141.17,"sentiment":"neutral","sentiment_score":0.009839938953518867}],"sentiment":"neutral","sentiment_score":-0.0065360256703570485,"channel":1,"num_words":8,"start":138.75,"end":141.17},{"sentences":[{"text":"Eight ink.","start":154.14,"end":155.12,"sentiment":"neutral","sentiment_score":-0.015775304287672043}],"sentiment":"neutral","sentiment_score":-0.015775304287672043,"channel":0,"num_words":2,"start":154.14,"end":155.12},{"sentences":[{"text":"Six ink cartridges, I think.","start":156.435,"end":158.135,"sentiment":"neutral","sentiment_score":-0.03122497797012329},{"text":"Okay.","start":159.555,"end":160.055,"sentiment":"neutral","sentiment_score":-0.010303307324647903},{"text":"What I need to know from you is this.","start":160.355,"end":161.955,"sentiment":"neutral","sentiment_score":-0.04488146719005373},{"text":"The price is $253.74.","start":161.955,"end":164.195,"sentiment":"neutral","sentiment_score":-0.044563963543623686},{"text":"Is that correct?","start":164.195,"end":164.91,"sentiment":"neutral","sentiment_score":-0.019630948081612587}],"sentiment":"neutral","sentiment_score":-0.03670500455932184,"channel":1,"num_words":22,"start":156.435,"end":164.91},{"sentences":[{"text":"Yep.","start":165.79501,"end":166.29501,"sentiment":"neutral","sentiment_score":-0.042596235871315},{"text":"Why?","start":166.43501,"end":166.93501,"sentiment":"neutral","sentiment_score":-0.0936221033334732}],"sentiment":"neutral","sentiment_score":-0.0681091696023941,"channel":0,"num_words":2,"start":165.79501,"end":166.93501},{"sentences":[{"text":"Does that come with the cartridges?","start":167.95,"end":169.57,"sentiment":"neutral","sentiment_score":-0.09121522928277652}],"sentiment":"neutral","sentiment_score":-0.09121522928277652,"channel":1,"num_words":6,"start":167.95,"end":169.57},{"sentences":[{"text":"Let me check.","start":172.61,"end":173.75,"sentiment":"neutral","sentiment_score":-0.058696272472540535},{"text":"One second.","start":173.81,"end":174.71,"sentiment":"neutral","sentiment_score":-0.06820419058203697},{"text":"I guess you have to order cartridges differently separately.","start":186.46501,"end":191.845,"sentiment":"neutral","sentiment_score":-0.09839017606443828}],"sentiment":"neutral","sentiment_score":-0.08557205594011716,"channel":0,"num_words":14,"start":172.61,"end":191.845},{"sentences":[{"text":"Okay.","start":191.36,"end":191.68001,"sentiment":"neutral","sentiment_score":-0.035569269210100174},{"text":"How much are your cartridges for the cartridges?","start":191.68001,"end":193.94,"sentiment":"neutral","sentiment_score":-0.060465460643172264}],"sentiment":"neutral","sentiment_score":-0.057699217150608696,"channel":1,"num_words":9,"start":191.36,"end":193.94},{"sentences":[{"text":"No.","start":199.06999,"end":199.23,"sentiment":"neutral","sentiment_score":-0.0631365105509758},{"text":"I just the it just comes, you know it comes without cartridges.","start":199.23,"end":206.315,"sentiment":"neutral","sentiment_score":-0.03837458913524946},{"text":"Cartridges.","start":207.25499,"end":207.75499,"sentiment":"neutral","sentiment_score":-0.014194777235388756}],"sentiment":"neutral","sentiment_score":-0.03841616838638272,"channel":0,"num_words":14,"start":199.06999,"end":207.75499},{"sentences":[{"text":"Okay.","start":207.355,"end":207.75499,"sentiment":"neutral","sentiment_score":0.009883485734462738},{"text":"How much how much are your cartridges?","start":207.75499,"end":210.495,"sentiment":"neutral","sentiment_score":0.00904638266989163},{"text":"Six cartridges, please.","start":221.91,"end":223.37,"sentiment":"neutral","sentiment_score":0.02011391706764698}],"sentiment":"neutral","sentiment_score":0.0121409014206041,"channel":1,"num_words":11,"start":207.355,"end":223.37},{"sentences":[{"text":"Yep.","start":225.55,"end":226.05,"sentiment":"neutral","sentiment_score":0.08372098207473755},{"text":"One sec.","start":227.09666,"end":229.14334,"sentiment":"neutral","sentiment_score":0.039088424295186996},{"text":"Six cartridges.","start":230.19,"end":231.09,"sentiment":"neutral","sentiment_score":0.022588368505239487},{"text":"Right?","start":231.23,"end":231.73,"sentiment":"neutral","sentiment_score":0.03139706328511238}],"sentiment":"neutral","sentiment_score":0.039745271826783814,"channel":0,"num_words":6,"start":225.55,"end":231.73},{"sentences":[{"text":"Yeah.","start":232.06999,"end":232.56999,"sentiment":"neutral","sentiment_score":0.03535512089729309}],"sentiment":"neutral","sentiment_score":0.03535512089729309,"channel":1,"num_words":1,"start":232.06999,"end":232.56999},{"sentences":[{"text":"Okay.","start":244.325,"end":244.825,"sentiment":"neutral","sentiment_score":0.0361781045794487},{"text":"Epsomene cartridges.","start":245.125,"end":246.505,"sentiment":"neutral","sentiment_score":0.03239172790199518},{"text":"There are multiple cartridges.","start":252.52,"end":253.98001,"sentiment":"neutral","sentiment_score":0.011733052553609014},{"text":"You're looking for bundle.","start":255.0,"end":256.04,"sentiment":"neutral","sentiment_score":0.018463371321558952},{"text":"Right?","start":256.04,"end":256.36002,"sentiment":"neutral","sentiment_score":0.02674483507871628}],"sentiment":"neutral","sentiment_score":0.02070767424690227,"channel":0,"num_words":12,"start":244.325,"end":256.36002},{"sentences":[{"text":"Six cartridges.","start":256.36002,"end":257.1,"sentiment":"neutral","sentiment_score":0.0184990419074893}],"sentiment":"neutral","sentiment_score":0.0184990419074893,"channel":0,"num_words":2,"start":256.36002,"end":257.1},{"sentences":[{"text":"Yes.","start":257.96,"end":258.28,"sentiment":"neutral","sentiment_score":0.09278643131256104},{"text":"For that for that printer.","start":258.28,"end":259.66,"sentiment":"neutral","sentiment_score":0.07758824005723}],"sentiment":"neutral","sentiment_score":0.0801212719331185,"channel":1,"num_words":6,"start":257.96,"end":259.66},{"sentences":[{"text":"One second.","start":264.345,"end":265.005,"sentiment":"neutral","sentiment_score":0.031227517873048782},{"text":"Sandy, would it be possible if you can provide me your email?","start":276.43,"end":278.83,"sentiment":"neutral","sentiment_score":0.041284269032378994},{"text":"I can just share you the details for the email.","start":278.83,"end":280.84998,"sentiment":"neutral","sentiment_score":0.08023529127240181}],"sentiment":"neutral","sentiment_score":0.05667579903577765,"channel":0,"num_words":24,"start":264.345,"end":280.84998},{"sentences":[{"text":"Hello?","start":280.72,"end":281.2,"sentiment":"neutral","sentiment_score":0.0904480367898941},{"text":"If you can just tell me now, that'll be fine.","start":281.2,"end":282.96002,"sentiment":"neutral","sentiment_score":0.19640435725450517},{"text":"Thanks.","start":282.96002,"end":283.46002,"sentiment":"positive","sentiment_score":0.4311919808387756}],"sentiment":"neutral","sentiment_score":0.20714029918114343,"channel":1,"num_words":12,"start":280.72,"end":283.46002},{"sentences":[{"text":"Okay.","start":284.66998,"end":284.99,"sentiment":"neutral","sentiment_score":0.1835093200206757},{"text":"Alright.","start":284.99,"end":285.49,"sentiment":"neutral","sentiment_score":0.22209247946739197}],"sentiment":"neutral","sentiment_score":0.2028008997440338,"channel":0,"num_words":2,"start":284.66998,"end":285.49},{"sentences":[{"text":"And if you don't know, if you can put me through to somebody that does.","start":285.6,"end":288.40002,"sentiment":"neutral","sentiment_score":0.11616062422593434},{"text":"Thanks.","start":288.40002,"end":288.90002,"sentiment":"positive","sentiment_score":0.4178413152694702}],"sentiment":"neutral","sentiment_score":0.13501566741615534,"channel":1,"num_words":16,"start":285.6,"end":288.90002},{"sentences":[{"text":"Checking in.","start":290.705,"end":294.965,"sentiment":"neutral","sentiment_score":0.22610696405172348}],"sentiment":"neutral","sentiment_score":0.22610696405172348,"channel":0,"num_words":2,"start":290.705,"end":294.965},{"sentences":[{"text":"If you can put me through to somebody that knows, that would be good, please.","start":318.795,"end":322.175,"sentiment":"neutral","sentiment_score":0.23204124867916107}],"sentiment":"neutral","sentiment_score":0.23204124867916107,"channel":1,"num_words":15,"start":318.795,"end":322.175},{"sentences":[{"text":"Yep.","start":324.445,"end":324.845,"sentiment":"neutral","sentiment_score":0.056816793978214264},{"text":"One second.","start":324.845,"end":325.585,"sentiment":"neutral","sentiment_score":-0.023463459685444832},{"text":"Actually, no one is available.","start":332.80002,"end":334.26,"sentiment":"neutral","sentiment_score":-0.21872075498104096},{"text":"So you tried calling you.","start":334.56003,"end":336.34003,"sentiment":"neutral","sentiment_score":-0.18867581188678742},{"text":"And yeah.","start":337.36002,"end":337.92,"sentiment":"neutral","sentiment_score":-0.11300328373908997}],"sentiment":"neutral","sentiment_score":-0.15020663514733315,"channel":0,"num_words":15,"start":324.445,"end":337.92},{"sentences":[{"text":"So that's when I give you a callback.","start":337.92,"end":339.62003,"sentiment":"neutral","sentiment_score":-0.07595412246882915},{"text":"I was the one available.","start":342.56003,"end":343.7,"sentiment":"neutral","sentiment_score":-0.09085707813501358},{"text":"I'm not sure about the cartridges.","start":345.36002,"end":347.30002,"sentiment":"neutral","sentiment_score":-0.22665567944447199}],"sentiment":"neutral","sentiment_score":-0.12746591826802806,"channel":0,"num_words":19,"start":337.92,"end":347.30002},{"sentences":[{"text":"Alright.","start":349.695,"end":350.015,"sentiment":"neutral","sentiment_score":0.07280105352401733},{"text":"If somebody can call me back that knows about this printer, that'll be really helpful.","start":350.015,"end":353.875,"sentiment":"neutral","sentiment_score":0.18120034138361613}],"sentiment":"neutral","sentiment_score":0.1744253858923912,"channel":1,"num_words":16,"start":349.695,"end":353.875},{"sentences":[{"text":"Sure.","start":354.845,"end":355.245,"sentiment":"neutral","sentiment_score":0.1308801770210266},{"text":"This would be the same number.","start":355.245,"end":356.845,"sentiment":"neutral","sentiment_score":0.09925351416071256},{"text":"Right?","start":356.845,"end":357.17694,"sentiment":"neutral","sentiment_score":0.06383759528398514}],"sentiment":"neutral","sentiment_score":0.09877985715866089,"channel":0,"num_words":8,"start":354.845,"end":357.17694},{"sentences":[{"text":"Yeah.","start":357.45685,"end":357.69687,"sentiment":"neutral","sentiment_score":0.05238231271505356},{"text":"Would you would you get someone to call me back?","start":357.69687,"end":359.87686,"sentiment":"neutral","sentiment_score":0.03986446820199489}],"sentiment":"neutral","sentiment_score":0.04100245406681841,"channel":1,"num_words":11,"start":357.45685,"end":359.87686},{"sentences":[{"text":"Right.","start":360.77695,"end":361.09695,"sentiment":"neutral","sentiment_score":0.12204963713884354},{"text":"Will do.","start":361.09695,"end":361.91693,"sentiment":"neutral","sentiment_score":0.20936962962150574}],"sentiment":"neutral","sentiment_score":0.18026296546061835,"channel":0,"num_words":3,"start":360.77695,"end":361.91693},{"sentences":[{"text":"Thank you.","start":362.41687,"end":363.23685,"sentiment":"positive","sentiment_score":0.42954201996326447},{"text":"Bye.","start":363.53687,"end":364.03687,"sentiment":"neutral","sentiment_score":0.17824748158454895}],"sentiment":"positive","sentiment_score":0.34577717383702594,"channel":1,"num_words":3,"start":362.41687,"end":364.03687},{"sentences":[{"text":"Alright.","start":363.89694,"end":364.39694,"sentiment":"neutral","sentiment_score":0.20774376392364505},{"text":"Bye.","start":364.45694,"end":364.95694,"sentiment":"neutral","sentiment_score":-0.09458433836698532}],"sentiment":"neutral","sentiment_score":0.05657971277832986,"channel":0,"num_words":2,"start":363.89694,"end":364.95694}]},"summary":{"result":"success","short":"The customer, Ross, calls TechOne Systems to inquire about the price of a photo XP eight seven o o, the insect color printer. The representative, Cindy, asks for the specific SKU and provides the price. The customer asks about the cost of cartridges and requests to be put through to someone who knows about the printer. The representative is not available and asks for the customer's email to send a callback."},"intents":{"segments":[{"text":"So do you want to know about It has the price?","start_word":84,"end_word":94,"intents":[{"intent":"Inquire about cartridge price","confidence_score":0.03178247}]},{"text":"Six cartridges, please.","start_word":180,"end_word":182,"intents":[{"intent":"Provide cartridge number","confidence_score":0.0008717138}]},{"text":"If you can put me through to somebody that knows, that would be good, please. Yep. One second. Actually, no one is available. So you tried calling you. And yeah. So that's when I give you a callback. I was the one available. I'm not sure about the cartridges. Alright. If somebody can call me back that knows about this printer, that'll be really helpful. Sure.","start_word":266,"end_word":331,"intents":[{"intent":"Request callback","confidence_score":0.5264267}]},{"text":"Actually, no one is available. So you tried calling you. And yeah. So that's when I give you a callback. I was the one available. I'm not sure about the cartridges.","start_word":284,"end_word":314,"intents":[{"intent":"Check availability","confidence_score":0.0067539583}]}]},"sentiments":{"segments":[{"text":"Afternoon, Sandy. This is Ross calling from TechOne Systems. How are you? Hello?","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.15262293815612793},{"text":"Hi. I'm good.","start_word":13,"end_word":15,"sentiment":"positive","sentiment_score":0.5984851717948914},{"text":"I'm looking at your Epson photo XP eight seven o o, the insect color printer. Mhmm. Does that have, like, eight inks or six One inks or something? zero. What's the SKU, Cindy? X p eight seven o o. Epsom. SKU. I'm asking about SKU. If you see, there's a SKU mentioned. C11 Mhmm. C11CK46501. C11CHO550 No. 1. CCK46501. CK. Okay. C11CK25501. Right? C11CK Uh-huh. 4646501. Okay. Gotcha. So do you want to know about It has the price? eight inks, I think. Yes. Is that correct? Eight ink. Six ink cartridges, I think. Okay. What I need to know from you is this. The price is $253.74. Is that correct? Yep. Why? Does that come with the cartridges? Let me check. One second. I guess you have to order cartridges differently separately. Okay. How much are your cartridges for the cartridges? No. I just the it just comes, you know it comes without cartridges. Cartridges. Okay. How much how much are your cartridges? Six cartridges, please. Yep. One sec. Six cartridges. Right? Yeah. Okay. Epsomene cartridges. There are multiple cartridges. You're looking for bundle. Right? Six cartridges. Yes. For that for that printer. One second. Sandy, would it be possible if you can provide me your email? I can just share you the details for the email. Hello? If you can just tell me now, that'll be fine.","start_word":16,"end_word":244,"sentiment":"neutral","sentiment_score":0.017175825428640608},{"text":"Thanks.","start_word":245,"end_word":245,"sentiment":"positive","sentiment_score":0.4311919808387756},{"text":"Okay. Alright. And if you don't know, if you can put me through to somebody that does.","start_word":246,"end_word":262,"sentiment":"neutral","sentiment_score":0.13070011138916016},{"text":"Thanks.","start_word":263,"end_word":263,"sentiment":"positive","sentiment_score":0.4178413152694702},{"text":"Checking in. If you can put me through to somebody that knows, that would be good, please. Yep. One second. Actually, no one is available. So you tried calling you. And yeah. So that's when I give you a callback. I was the one available. I'm not sure about the cartridges. Alright. If somebody can call me back that knows about this printer, that'll be really helpful. Sure. This would be the same number. Right? Yeah. Would you would you get someone to call me back? Right. Will do.","start_word":264,"end_word":352,"sentiment":"neutral","sentiment_score":0.038376957178115845},{"text":"Thank you.","start_word":353,"end_word":354,"sentiment":"positive","sentiment_score":0.4135262668132782},{"text":"Bye. Alright. Bye.","start_word":355,"end_word":357,"sentiment":"neutral","sentiment_score":0.21309059858322144}],"average":{"sentiment":"neutral","sentiment_score":0.04527432763942679}}}}