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hi, Ali. Hi. Yes. It's Andrew from Vigilance. Say hi.\n\nHave I caught you in a bad time? Vigilance AI, Ali. I remember? Yeah. Vigilance AI.\n\nYou know, we spoke a few months ago, and at the time, you were busy. So I sent you an email with some of our information. And I just wanted to follow-up and see if now might be a better time to schedule a quick demo. Oh, yeah. VideoLens AI.\n\nIt's our twenty four seven AI security analyst. You know, we help teams investigate every security alert in minutes and provides a full audit trail without adding headcount or placing your existing stack. We send your email. Ali, weren't you the IT manager? No worries.\n\nWell, thank you. You have a great day, Ali. Take care.","paragraphs":[{"sentences":[{"text":"Oh, hi, Ali.","start":3.76,"end":4.74,"sentiment":"neutral","sentiment_score":0.025693509727716446},{"text":"Hi.","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.07062631845474243},{"text":"Yes.","start":6.96,"end":7.44,"sentiment":"neutral","sentiment_score":0.07836717367172241},{"text":"It's Andrew from Vigilance.","start":7.44,"end":8.88,"sentiment":"neutral","sentiment_score":0.07738269865512848},{"text":"Say hi.","start":8.88,"end":9.62,"sentiment":"neutral","sentiment_score":0.012556904926896095}],"sentiment":"neutral","sentiment_score":0.050974420525810936,"num_words":11,"start":3.76,"end":9.62},{"sentences":[{"text":"Have I caught you in a bad time?","start":9.679999,"end":11.38,"sentiment":"neutral","sentiment_score":-0.14567789994180202},{"text":"Vigilance AI, Ali.","start":13.825,"end":15.365,"sentiment":"neutral","sentiment_score":-0.0234201035151879},{"text":"I remember?","start":15.425,"end":16.005001,"sentiment":"neutral","sentiment_score":-0.0356631875038147},{"text":"Yeah.","start":24.945,"end":25.265,"sentiment":"neutral","sentiment_score":-0.015162741765379906},{"text":"Vigilance AI.","start":25.265,"end":26.224998,"sentiment":"neutral","sentiment_score":0.0021559434826485813}],"sentiment":"neutral","sentiment_score":-0.08236629624298075,"num_words":16,"start":9.679999,"end":26.224998},{"sentences":[{"text":"You know, we spoke a few months ago, and at the time, you were busy.","start":26.224998,"end":30.55,"sentiment":"neutral","sentiment_score":-0.018577031915386517},{"text":"So I sent you an email with some of our information.","start":30.55,"end":33.29,"sentiment":"neutral","sentiment_score":0.049934275786985054},{"text":"And I just wanted to follow-up and see if now might be a better time to schedule a quick demo.","start":34.309998,"end":39.53,"sentiment":"neutral","sentiment_score":0.04719189731404185},{"text":"Oh, yeah.","start":45.635,"end":46.375,"sentiment":"neutral","sentiment_score":0.00010397750884294423},{"text":"VideoLens AI.","start":46.434998,"end":47.394997,"sentiment":"neutral","sentiment_score":0.032896315678954124}],"sentiment":"neutral","sentiment_score":0.02560920175164938,"num_words":50,"start":26.224998,"end":47.394997},{"sentences":[{"text":"It's our twenty four seven AI security analyst.","start":47.394997,"end":50.214996,"sentiment":"neutral","sentiment_score":0.03627889696508646},{"text":"You know, we help teams investigate every security alert in minutes and provides a full audit trail without adding headcount or placing your existing stack.","start":50.754997,"end":59.9,"sentiment":"neutral","sentiment_score":0.045378848016262054},{"text":"We send your email.","start":60.36,"end":61.9,"sentiment":"neutral","sentiment_score":0.010683017317205667},{"text":"Ali, weren't you the IT manager?","start":69.365,"end":71.865,"sentiment":"neutral","sentiment_score":-0.1116752674182256},{"text":"No worries.","start":88.020004,"end":88.76,"sentiment":"neutral","sentiment_score":0.0940815806388855}],"sentiment":"neutral","sentiment_score":0.021901022270321847,"num_words":45,"start":47.394997,"end":88.76},{"sentences":[{"text":"Well, thank you.","start":88.9,"end":89.700005,"sentiment":"neutral","sentiment_score":0.25052012006441754},{"text":"You have a great day, Ali.","start":89.700005,"end":90.98,"sentiment":"positive","sentiment_score":0.4174923400084178},{"text":"Take care.","start":90.98,"end":91.72,"sentiment":"neutral","sentiment_score":0.1590895801782608}],"sentiment":"neutral","sentiment_score":0.3249721418727528,"num_words":11,"start":88.9,"end":91.72}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Hi. Sorry. Andrew from where? Sorry, Andrew. I just didn't get the name from where again, if you don't mind? Sorry. This is this is regarding what? Demo for what? How is that how is this how is this related to me? I'm not sure. I'm sorry. I still don't understand how that's related to me. No. You got the wrong details. So yeah. No. That that's not me. Yeah. Could you could you please delete my details from your list? Because you've clearly got the wrong guy. Hi. Thank you. Bye. No worries. 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Yes. Hi. Sorry. Andrew from where?\n\nSorry, Andrew. I just didn't get the name from where again, if you don't mind? Sorry. This is this is regarding what? Demo for what?\n\nHow is that how is this how is this related to me? I'm not sure. I'm sorry. I still don't understand how that's related to me. No.\n\nYou got the wrong details. So yeah. No. That that's not me. Yeah.\n\nCould you could you please delete my details from your list? Because you've clearly got the wrong guy. Hi. Thank you. Bye.\n\nNo worries. 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Hi.\n\nChannel 0: Hi. Yes. It's Andrew from Vigilance. Say hi. Have I caught you in a bad time?\n\nChannel 1: Sorry. Andrew from where?\n\nChannel 0: Vigilance AI, Ali. I remember?\n\nChannel 1: Sorry, Andrew. I just didn't get the name from where again, if you don't mind?\n\nChannel 0: Yeah. Vigilance AI. You know, we spoke a few months ago, and at the time, you were busy. So I sent you an email with some of our information. And I just wanted to follow-up and see if now might be a better time to schedule a quick demo.\n\nChannel 1: Sorry. This is this is regarding what? Demo for what?\n\nChannel 0: Oh, yeah. VideoLens AI. It's our twenty four seven AI security analyst. You know, we help teams investigate every security alert in minutes and provides a full audit trail without adding headcount or placing your existing stack. We send\n\nChannel 1: How is\n\nChannel 0: your\n\nChannel 1: that\n\nChannel 0: email.\n\nChannel 1: how is this how is this related to me? I'm not sure. 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You have a great day,\n\nChannel 1: No\n\nChannel 0: Ali.\n\nChannel 1: worries.\n\nChannel 0: Take care.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Oh, 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The agent explains their AI solutions for identifying security breaches and providing audit logs without adding headcount or stacking existing stacks. The customer asks the agent to delete their details from their list and thanks them before ending the call."},"intents":{"segments":[{"text":"I just didn't get the name from where again, if you don't mind? Yeah.","start_word":33,"end_word":46,"intents":[{"intent":"Verify contact information","confidence_score":0.0012405547}]},{"text":"Vigilance AI. You know, we spoke a few months ago, and at the time, you were busy. So I sent you an email with some of our information. And I just wanted to follow-up and see if now might be a better time to schedule a quick demo. Sorry.","start_word":47,"end_word":95,"intents":[{"intent":"Schedule demo","confidence_score":0.53267187}]}]},"sentiments":{"segments":[{"text":"Oh, hi, Hello? Ali. Yes. Hi. Hi. Yes. It's Andrew from Vigilance. Say hi. Have I caught you in a bad time? Sorry. Andrew from where? Vigilance AI, Ali. I remember? Sorry, Andrew. I just didn't get the name from where again, if you don't mind? Yeah. Vigilance AI. You know, we spoke a few months ago, and at the time, you were busy. So I sent you an email with some of our information. And I just wanted to follow-up and see if now might be a better time to schedule a quick demo. Sorry. This is this is regarding what? Demo for what? Oh, yeah. VideoLens AI. It's our twenty four seven AI security analyst. You know, we help teams investigate every security alert in minutes and provides a full audit trail without adding headcount or placing your existing stack. We send How is your that email. how is this how is this related to me? I'm not sure. I'm sorry. I still don't understand how that's related to me. Ali, weren't you the IT manager?","start_word":0,"end_word":177,"sentiment":"neutral","sentiment_score":-0.03520318493247032},{"text":"No. You got the wrong details.","start_word":178,"end_word":183,"sentiment":"negative","sentiment_score":-0.47677624225616455},{"text":"So yeah.","start_word":184,"end_word":185,"sentiment":"neutral","sentiment_score":-0.2843613028526306},{"text":"No. That that's not me.","start_word":186,"end_word":190,"sentiment":"negative","sentiment_score":-0.3689306676387787},{"text":"Yeah.","start_word":191,"end_word":191,"sentiment":"neutral","sentiment_score":-0.2079961895942688},{"text":"Could you could you please delete my details from your list? Because you've clearly got the wrong guy.","start_word":192,"end_word":209,"sentiment":"negative","sentiment_score":-0.4298444390296936},{"text":"Hi. Thank you. No worries. Well, thank Bye. you.","start_word":210,"end_word":218,"sentiment":"neutral","sentiment_score":0.17410655319690704},{"text":"You have a great day, No Ali.","start_word":219,"end_word":225,"sentiment":"positive","sentiment_score":0.3850900828838349},{"text":"worries. Take care. Bye.","start_word":226,"end_word":229,"sentiment":"neutral","sentiment_score":0.1271066963672638}],"average":{"sentiment":"neutral","sentiment_score":-0.05734245571962804}}}}