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Can I have your code? Can I I just wanted to get your postcode so we can process the final code and send it to to your email right away? 3340. Is that right? Okay. And I will send you through your email right away your final code, and you can accept the code and provide your full address. That way, we can make sure we have all the details for tomorrow appointment. Okay? Okay. Tomorrow. Yeah. Yes. Yes. We we we already hold a quote for you. So we will send we will send you through your email right away. Yes. It's 200. 200 only. And someone go to your area tomorrow to do the job done. Yeah. Yes, Pamela. It's okay. Yes. Mhmm. I am from Gutter Clean Forest company, So I am their admin. Uh-huh. I I I'm not in in the call center industries. Sure. Sure. Sure. Sure. Sure. No problem, Pamela. So can you please provide your full address for tomorrow's appointment? We can have a free inspection in your area. Okay. Yes. Yes. Yes. By tomorrow. What time do you prefer for tomorrow? Okay. Actually, 11:11 in the morning. Is that is that okay? Okay. Okay. That's great. So can I have your full address, and can you send me in this number? Mhmm. Unit 2, Number 40 uh-huh. 40. R A G L A N? Uh-huh. Oh, alright. Alright. We are far for about twenty minutes. Mhmm. Yes. Our staff. Our staff. Our cleaning staff. Mhmm. Okay. Mhmm. Mhmm. Okay. Alright. Thank you so much, Pamela. Yes, ma'am. Hold on. 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This is Harleen again from Better Green First. I just wanted to get your postcode so we could talk to the final code and send it to your email right away. Yes. Yes, Pamela.\n\nCan I have your code? Can I I just wanted to get your postcode so we can process the final code and send it to to your email right away? 3340. Is that right? Okay.\n\nAnd I will send you through your email right away your final code, and you can accept the code and provide your full address. That way, we can make sure we have all the details for tomorrow appointment. Okay? Okay. Tomorrow.\n\nYeah. Yes. Yes. We we we already hold a quote for you. So we will send we will send you through your email right away.\n\nYes. It's 200. 200 only. And someone go to your area tomorrow to do the job done. Yeah.\n\nYes, Pamela. It's okay. Yes. Mhmm. I am from Gutter Clean Forest company, So I am their admin.\n\nUh-huh. I I I'm not in in the call center industries. Sure. Sure. Sure.\n\nSure. Sure. No problem, Pamela. So can you please provide your full address for tomorrow's appointment? We can have a free inspection in your area.\n\nOkay. Yes. Yes. Yes. By tomorrow.\n\nWhat time do you prefer for tomorrow? Okay. Actually, 11:11 in the morning. Is that is that okay? Okay.\n\nOkay. That's great. So can I have your full address, and can you send me in this number? Mhmm. Unit 2, Number 40 uh-huh.\n\n40. R A G L A N? Uh-huh. Oh, alright. Alright.\n\nWe are far for about twenty minutes. Mhmm. Yes. Our staff. Our staff.\n\nOur cleaning staff. Mhmm. Okay. Mhmm. Mhmm.\n\nOkay. Alright. Thank you so much, Pamela. Yes, ma'am. 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Yes. Can someone is this is what is this for? Because I'm ringing so many different things. Is this for gutter cleaning? Right. I beg your pardon? Yes. It the postcode is 3340. Yes. Alright. So so no one's gonna come out and look at it and give a quote? Oh, so you've got some so someone will actually come here and look at the job and give me a quote. Okay. Yeah. I saw there was a quote for $279. Is that right? 200. So why is someone coming tomorrow to actually just look at it and then give me the right quote? Is that what you're saying? I don't I'm not understanding what's going on. Sorry. Oh, to do the job. Oh, I really like to meet people before I give them a job. I'm sorry. I don't know who you I don't know who you are. Is this like a a company or is it just a small business or what? Are you from a call center or are you with the company? Like, I don't okay. No. That's alright. I I I just yeah. Because a lot of places have call centers, and I'm finding that a bit annoying. So yeah. Like I say, I don't really wanna give anyone a job until I actually meet them. Okay. You sure you can do that? Yeah. Well, anytime is fine with me. After anytime after ten is fine. Yes. 11AM would be fine. Yes. Yeah. The address is Unit 2, Number 440 Forty 40 Raglan, R A G L A N, Street, Yes. Street. The suburb is Dali, D A R L E do you are you are you close to this suburb? Or oh, cool. Alright. Because yeah. That's good. Alright. Well, look, Arv, that would be really, really good. So at the moment, the quote is 200. So someone who's going to come tomorrow? Who? Okay. Oh, okay. And that'll be at eleven, and they'll do a quote. And if I'm happy with them, they can do the job then? Oh, okay. Alright. That's great. Alright. I'll see them tomorrow. Thank you very much for your call. 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Yes. Can someone is this is what is this for? Because I'm ringing so many different things. Is this for gutter cleaning?\n\nRight. I beg your pardon? Yes. It the postcode is 3340. Yes.\n\nAlright. So so no one's gonna come out and look at it and give a quote? Oh, so you've got some so someone will actually come here and look at the job and give me a quote. Okay. Yeah.\n\nI saw there was a quote for $279. Is that right? 200. So why is someone coming tomorrow to actually just look at it and then give me the right quote? Is that what you're saying?\n\nI don't I'm not understanding what's going on. Sorry. Oh, to do the job. Oh, I really like to meet people before I give them a job. I'm sorry.\n\nI don't know who you I don't know who you are. Is this like a a company or is it just a small business or what? Are you from a call center or are you with the company? Like, I don't okay. No.\n\nThat's alright. I I I just yeah. 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them.","start":167.685,"end":172.105,"sentiment":"neutral","sentiment_score":-0.3197294995188713}],"sentiment":"negative","sentiment_score":-0.3544709261506796,"num_words":40,"start":160.165,"end":172.105},{"sentences":[{"text":"Okay.","start":185.58,"end":186.08,"sentiment":"neutral","sentiment_score":0.07182464003562927},{"text":"You sure you can do that?","start":186.22,"end":187.76001,"sentiment":"neutral","sentiment_score":0.06768025582035382},{"text":"Yeah.","start":188.13501,"end":188.63501,"sentiment":"neutral","sentiment_score":0.05193937569856644},{"text":"Well, anytime is fine with me.","start":194.375,"end":197.595,"sentiment":"neutral","sentiment_score":0.08333163832624753},{"text":"After anytime after ten is fine.","start":198.05501,"end":201.59001,"sentiment":"neutral","sentiment_score":0.059033079693714775}],"sentiment":"neutral","sentiment_score":0.06920169293880463,"num_words":20,"start":185.58,"end":201.59001},{"sentences":[{"text":"Yes.","start":204.37001,"end":204.87001,"sentiment":"neutral","sentiment_score":0.04947991669178009},{"text":"11AM would be fine.","start":205.41,"end":207.01001,"sentiment":"neutral","sentiment_score":0.077338308095932},{"text":"Yes.","start":207.01001,"end":207.51001,"sentiment":"neutral","sentiment_score":0.08194230496883392},{"text":"Yeah.","start":217.345,"end":217.745,"sentiment":"neutral","sentiment_score":0.034927140921354294},{"text":"The address is Unit 2, Number 440 Forty 40 Raglan, R A G L A N, Street, Yes.","start":217.745,"end":244.655,"sentiment":"neutral","sentiment_score":0.022259449327571526}],"sentiment":"neutral","sentiment_score":0.03505490731447935,"num_words":25,"start":204.37001,"end":244.655},{"sentences":[{"text":"Street.","start":244.655,"end":245.155,"sentiment":"neutral","sentiment_score":0.011521616950631142},{"text":"The suburb is Dali, D A R L E do you are you are you close to this suburb?","start":246.575,"end":256.35498,"sentiment":"neutral","sentiment_score":0.006416412021376584},{"text":"Or oh, cool.","start":256.415,"end":264.74,"sentiment":"neutral","sentiment_score":0.07823416807999213},{"text":"Alright.","start":264.74,"end":265.24,"sentiment":"neutral","sentiment_score":0.2076875865459442},{"text":"Because yeah.","start":265.62,"end":266.34,"sentiment":"neutral","sentiment_score":0.23416400700807571}],"sentiment":"neutral","sentiment_score":0.04015967500610994,"num_words":26,"start":244.655,"end":266.34},{"sentences":[{"text":"That's good.","start":266.34,"end":267.16,"sentiment":"positive","sentiment_score":0.3735269606113434},{"text":"Alright.","start":267.54,"end":268.04,"sentiment":"neutral","sentiment_score":0.25661253929138184},{"text":"Well, look, Arv, that would be really, really good.","start":268.34,"end":270.68,"sentiment":"positive","sentiment_score":0.37800203098191154},{"text":"So at the moment, the quote is 200.","start":271.08502,"end":273.665,"sentiment":"neutral","sentiment_score":0.06890333956107497},{"text":"So someone who's going to come tomorrow?","start":274.20502,"end":276.385,"sentiment":"neutral","sentiment_score":0.034841133281588554}],"sentiment":"neutral","sentiment_score":0.19262219958559232,"num_words":27,"start":266.34,"end":276.385},{"sentences":[{"text":"Who?","start":281.005,"end":281.505,"sentiment":"neutral","sentiment_score":0.010492553003132343},{"text":"Okay.","start":284.36502,"end":284.86502,"sentiment":"neutral","sentiment_score":0.014810392633080482},{"text":"Oh, okay.","start":286.01,"end":286.83,"sentiment":"neutral","sentiment_score":0.03630852326750755},{"text":"And that'll be at eleven, and they'll do a quote.","start":287.45,"end":292.89,"sentiment":"neutral","sentiment_score":0.09369854256510735},{"text":"And if I'm happy with them, they can do the job then?","start":292.89,"end":296.03,"sentiment":"neutral","sentiment_score":0.11050266089538734}],"sentiment":"neutral","sentiment_score":0.09080528263719036,"num_words":26,"start":281.005,"end":296.03},{"sentences":[{"text":"Oh, okay.","start":297.61685,"end":298.51688,"sentiment":"neutral","sentiment_score":0.04178469255566597},{"text":"Alright.","start":299.29688,"end":299.79688,"sentiment":"neutral","sentiment_score":0.26433202624320984},{"text":"That's great.","start":300.65686,"end":301.37686,"sentiment":"positive","sentiment_score":0.572655439376831},{"text":"Alright.","start":301.37686,"end":301.77686,"sentiment":"neutral","sentiment_score":0.2620711624622345},{"text":"I'll see them tomorrow.","start":301.77686,"end":302.89685,"sentiment":"neutral","sentiment_score":0.17785095050930977}],"sentiment":"neutral","sentiment_score":0.24666872546076773,"num_words":10,"start":297.61685,"end":302.89685},{"sentences":[{"text":"Thank you very much for your call.","start":302.89685,"end":304.67685,"sentiment":"positive","sentiment_score":0.5338302595274789},{"text":"Bye.","start":305.53687,"end":306.03687,"sentiment":"neutral","sentiment_score":-0.07210570573806763}],"sentiment":"positive","sentiment_score":0.4580882638692856,"num_words":8,"start":302.89685,"end":306.03687}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi, Pamela. This is Harleen again from Better Green First. I just wanted to get your postcode so we could talk to the final code and send it to your email right away.\n\nChannel 1: Yes. Can someone is this is what is this for? Because I'm ringing so many different things. Is this for gutter cleaning?\n\nChannel 0: Yes. Yes, Pamela. Can\n\nChannel 1: Right.\n\nChannel 0: I have your code?\n\nChannel 1: I beg your pardon?\n\nChannel 0: Can I I just wanted to get your postcode so we can process the final code and send it to to your email right away?\n\nChannel 1: Yes. It the postcode is 3340.\n\nChannel 0: 3340. Is that right?\n\nChannel 1: Yes.\n\nChannel 0: Okay. And I will send you through your email right away your final code, and you can accept the code and provide your full address. That way, we can make sure we have all the details for tomorrow appointment. Okay?\n\nChannel 1: Alright.\n\nChannel 0: Okay.\n\nChannel 1: So so no one's gonna come out and look at it and give a quote?\n\nChannel 0: Tomorrow.\n\nChannel 1: Oh, so you've got some so someone will actually come here and look at the job and give me a quote.\n\nChannel 0: Yeah. Yes. Yes. We we\n\nChannel 1: Okay.\n\nChannel 0: we already hold a quote for you. So we will send we will send you through your email right away.\n\nChannel 1: Yeah. I saw there was a quote for $279. Is that right?\n\nChannel 0: Yes. It's 200. 200 only.\n\nChannel 1: 200. So why is someone coming tomorrow to actually just look at it and then give me the right quote? Is that what you're saying? I don't I'm not understanding what's going on.\n\nChannel 0: And someone go to your area\n\nChannel 1: Sorry.\n\nChannel 0: tomorrow to do the job done.\n\nChannel 1: Oh, to do the job.\n\nChannel 0: Yeah. Yes, Pamela.\n\nChannel 1: Oh, I really like to meet people before I give them a job. I'm sorry. I don't\n\nChannel 0: It's\n\nChannel 1: know\n\nChannel 0: okay.\n\nChannel 1: who you I don't know who you are. Is this like a a company or is it\n\nChannel 0: Yes.\n\nChannel 1: just a small business or what? Are you from a call center or are you with the company? Like, I don't\n\nChannel 0: Mhmm. I am from Gutter Clean Forest company, So I am their admin.\n\nChannel 1: okay.\n\nChannel 0: Uh-huh. I I I'm not in in the call center industries.\n\nChannel 1: No. That's alright. I I I just yeah. Because a lot of places have call centers, and I'm finding that a bit annoying. So yeah.\n\nLike I say, I don't really wanna give anyone a job until I actually meet them.\n\nChannel 0: Sure. Sure. Sure. Sure. Sure.\n\nNo problem, Pamela. So can you please provide your full address for tomorrow's appointment? We can have a free inspection in your area.\n\nChannel 1: Okay. You sure you\n\nChannel 0: Okay.\n\nChannel 1: can do that? Yeah.\n\nChannel 0: Yes. Yes. Yes. By tomorrow. What time do you prefer for tomorrow?\n\nChannel 1: Well, anytime is fine with me.\n\nChannel 0: Okay.\n\nChannel 1: After anytime after ten is fine.\n\nChannel 0: Actually, 11:11 in the morning. Is that is\n\nChannel 1: Yes.\n\nChannel 0: that okay?\n\nChannel 1: 11AM would be fine. Yes.\n\nChannel 0: Okay. Okay. That's great. So can I have your full address, and can you send me in this number?\n\nChannel 1: Yeah. The address is Unit 2, Number\n\nChannel 0: Mhmm.\n\nChannel 1: 440\n\nChannel 0: Unit 2, Number 40\n\nChannel 1: Forty 40\n\nChannel 0: uh-huh. 40.\n\nChannel 1: Raglan, R A G L A N, Street,\n\nChannel 0: R A G L A N?\n\nChannel 1: Yes. Street.\n\nChannel 0: Uh-huh.\n\nChannel 1: The suburb is Dali, D A R\n\nChannel 0: Oh, alright.\n\nChannel 1: L E do you\n\nChannel 0: Alright.\n\nChannel 1: are you are you close to this suburb? Or\n\nChannel 0: We are far for about twenty minutes.\n\nChannel 1: oh,\n\nChannel 0: Mhmm.\n\nChannel 1: cool. Alright. Because yeah. That's good. Alright.\n\nWell, look, Arv, that would be really, really good. So at the moment, the quote is 200. So someone who's going to come tomorrow?\n\nChannel 0: Yes. Our staff.\n\nChannel 1: Who?\n\nChannel 0: Our staff. Our cleaning\n\nChannel 1: Okay.\n\nChannel 0: staff.\n\nChannel 1: Oh, okay.\n\nChannel 0: Mhmm.\n\nChannel 1: And\n\nChannel 0: Okay.\n\nChannel 1: that'll be at eleven, and they'll do a quote. And if I'm happy with them, they can do the job then?\n\nChannel 0: Mhmm.\n\nChannel 1: Oh,\n\nChannel 0: Mhmm.\n\nChannel 1: okay.\n\nChannel 0: Okay. Alright.\n\nChannel 1: Alright.\n\nChannel 0: Thank you so much, Pamela.\n\nChannel 1: That's great. Alright. I'll\n\nChannel 0: Yes,\n\nChannel 1: see\n\nChannel 0: ma'am.\n\nChannel 1: them tomorrow. Thank you very much for your call.\n\nChannel 0: Hold on. Thank you so much.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.52,"end":2.02,"sentiment":"neutral","sentiment_score":0.0250852108001709}],"sentiment":"neutral","sentiment_score":0.0250852108001709,"channel":1,"num_words":1,"start":1.52,"end":2.02},{"sentences":[{"text":"Hi, Pamela.","start":3.76,"end":4.5,"sentiment":"neutral","sentiment_score":0.1574762463569641},{"text":"This is Harleen again from Better Green First.","start":4.64,"end":7.14,"sentiment":"neutral","sentiment_score":0.26012863405048847},{"text":"I just wanted to get your postcode so we could talk to the final code and send it to your email right away.","start":9.36,"end":15.139999,"sentiment":"neutral","sentiment_score":0.23762216192224753}],"sentiment":"neutral","sentiment_score":0.23822094816150088,"channel":0,"num_words":33,"start":3.76,"end":15.139999},{"sentences":[{"text":"Yes.","start":17.225,"end":17.705,"sentiment":"neutral","sentiment_score":0.10181835293769836},{"text":"Can someone is this is what is this for?","start":17.705,"end":21.465,"sentiment":"neutral","sentiment_score":0.06822778719166915},{"text":"Because I'm ringing so many different things.","start":21.465,"end":23.945,"sentiment":"neutral","sentiment_score":-0.09886734347258296},{"text":"Is this for gutter cleaning?","start":23.945,"end":25.325,"sentiment":"neutral","sentiment_score":-0.0252077579498291}],"sentiment":"neutral","sentiment_score":-0.004647352563386614,"channel":1,"num_words":22,"start":17.225,"end":25.325},{"sentences":[{"text":"Yes.","start":26.385,"end":26.625,"sentiment":"neutral","sentiment_score":0.04150952026247978},{"text":"Yes, Pamela.","start":26.625,"end":27.525,"sentiment":"neutral","sentiment_score":0.08751574903726578},{"text":"Can","start":28.064999,"end":28.305,"sentiment":"neutral","sentiment_score":0.09204075485467912}],"sentiment":"neutral","sentiment_score":0.07714544329792261,"channel":0,"num_words":4,"start":26.385,"end":28.305},{"sentences":[{"text":"Right.","start":28.105,"end":28.605,"sentiment":"neutral","sentiment_score":0.09015990793704988}],"sentiment":"neutral","sentiment_score":0.09015990793704988,"channel":1,"num_words":1,"start":28.105,"end":28.605},{"sentences":[{"text":"I have your code?","start":28.305,"end":29.525,"sentiment":"neutral","sentiment_score":0.045100568793714046}],"sentiment":"neutral","sentiment_score":0.045100568793714046,"channel":0,"num_words":4,"start":28.305,"end":29.525},{"sentences":[{"text":"I beg your pardon?","start":30.53,"end":31.59,"sentiment":"neutral","sentiment_score":-0.006062510889023542}],"sentiment":"neutral","sentiment_score":-0.006062510889023542,"channel":1,"num_words":4,"start":30.53,"end":31.59},{"sentences":[{"text":"Can I I just wanted to get your postcode so we can process the final code and send it to to your email right away?","start":33.85,"end":42.829998,"sentiment":"neutral","sentiment_score":0.11659070566296577}],"sentiment":"neutral","sentiment_score":0.11659070566296577,"channel":0,"num_words":25,"start":33.85,"end":42.829998},{"sentences":[{"text":"Yes.","start":43.395,"end":43.895,"sentiment":"neutral","sentiment_score":0.06533144414424896},{"text":"It the postcode is 3340.","start":44.275,"end":48.215,"sentiment":"neutral","sentiment_score":0.05632089823484421}],"sentiment":"neutral","sentiment_score":0.05782265588641167,"channel":1,"num_words":6,"start":43.395,"end":48.215},{"sentences":[{"text":"3340.","start":50.824997,"end":52.664997,"sentiment":"neutral","sentiment_score":0.03661436587572098},{"text":"Is that right?","start":52.664997,"end":53.565,"sentiment":"neutral","sentiment_score":0.0738818496465683}],"sentiment":"neutral","sentiment_score":0.06456497870385647,"channel":0,"num_words":4,"start":50.824997,"end":53.565},{"sentences":[{"text":"Yes.","start":54.595,"end":55.095,"sentiment":"neutral","sentiment_score":0.1389802098274231}],"sentiment":"neutral","sentiment_score":0.1389802098274231,"channel":1,"num_words":1,"start":54.595,"end":55.095},{"sentences":[{"text":"Okay.","start":55.59,"end":56.09,"sentiment":"neutral","sentiment_score":0.22733375430107117},{"text":"And I will send you through your email right away your final code, and you can accept the code and provide your full address.","start":56.55,"end":67.049995,"sentiment":"positive","sentiment_score":0.3388792760670185},{"text":"That way, we can make sure we have all the details for tomorrow appointment.","start":67.27,"end":71.275,"sentiment":"positive","sentiment_score":0.3415469058922359},{"text":"Okay?","start":71.575,"end":72.075,"sentiment":"neutral","sentiment_score":0.11711162328720091}],"sentiment":"neutral","sentiment_score":0.3314801171422005,"channel":0,"num_words":40,"start":55.59,"end":72.075},{"sentences":[{"text":"Alright.","start":72.565,"end":73.065,"sentiment":"neutral","sentiment_score":0.06253256648778915}],"sentiment":"neutral","sentiment_score":0.06253256648778915,"channel":1,"num_words":1,"start":72.565,"end":73.065},{"sentences":[{"text":"Okay.","start":73.975,"end":74.475,"sentiment":"neutral","sentiment_score":0.009504072368144987}],"sentiment":"neutral","sentiment_score":0.009504072368144987,"channel":0,"num_words":1,"start":73.975,"end":74.475},{"sentences":[{"text":"So so no one's gonna come out and look at it and give a 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we","start":90.549995,"end":91.10999,"sentiment":"neutral","sentiment_score":0.08311822265386581}],"sentiment":"neutral","sentiment_score":0.07062292098999023,"channel":0,"num_words":5,"start":89.42999,"end":91.10999},{"sentences":[{"text":"Okay.","start":90.99,"end":91.49,"sentiment":"neutral","sentiment_score":0.12270471453666688}],"sentiment":"neutral","sentiment_score":0.12270471453666688,"channel":1,"num_words":1,"start":90.99,"end":91.49},{"sentences":[{"text":"we already hold a quote for you.","start":91.10999,"end":93.42999,"sentiment":"neutral","sentiment_score":0.15026578839336122},{"text":"So we will send we will send you through your email right 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area","start":119.76,"end":121.94,"sentiment":"neutral","sentiment_score":-0.28526855011781055}],"sentiment":"neutral","sentiment_score":-0.28526855011781055,"channel":0,"num_words":6,"start":119.76,"end":121.94},{"sentences":[{"text":"Sorry.","start":121.57,"end":122.07,"sentiment":"neutral","sentiment_score":-0.32548224925994873}],"sentiment":"neutral","sentiment_score":-0.32548224925994873,"channel":1,"num_words":1,"start":121.57,"end":122.07},{"sentences":[{"text":"tomorrow to do the job done.","start":122.0,"end":124.58,"sentiment":"neutral","sentiment_score":-0.24511395146449408}],"sentiment":"neutral","sentiment_score":-0.24511395146449408,"channel":0,"num_words":6,"start":122.0,"end":124.58},{"sentences":[{"text":"Oh, to do the 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you so much, Pamela.","start":299.445,"end":300.825,"sentiment":"positive","sentiment_score":0.5697076797485352}],"sentiment":"positive","sentiment_score":0.5697076797485352,"channel":0,"num_words":5,"start":299.445,"end":300.825},{"sentences":[{"text":"That's 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tomorrow.","start":302.17685,"end":302.89685,"sentiment":"neutral","sentiment_score":0.15476831048727036},{"text":"Thank you very much for your call.","start":302.89685,"end":304.67685,"sentiment":"positive","sentiment_score":0.5338302595274789}],"sentiment":"positive","sentiment_score":0.449594270851877,"channel":1,"num_words":9,"start":302.17685,"end":304.67685},{"sentences":[{"text":"Hold on.","start":304.405,"end":304.885,"sentiment":"neutral","sentiment_score":0.1675565466284752},{"text":"Thank you so much.","start":304.885,"end":306.02502,"sentiment":"positive","sentiment_score":0.8566367030143738}],"sentiment":"positive","sentiment_score":0.6269433175524076,"channel":0,"num_words":6,"start":304.405,"end":306.02502},{"sentences":[{"text":"Bye.","start":305.53687,"end":306.03687,"sentiment":"neutral","sentiment_score":-0.07210570573806763}],"sentiment":"neutral","sentiment_score":-0.07210570573806763,"channel":1,"num_words":1,"start":305.53687,"end":306.03687}]},"summary":{"result":"success","short":"A representative from Better Green First calls a customer named Pamela to confirm her appointment for a gutter cleaning job. The representative asks for her postcode and confirms her address for the appointment. They also discuss scheduling a follow-up appointment and the possibility of getting a quote."},"intents":{"segments":[{"text":"This is Harleen again from Better Green First. I just wanted to get your postcode so we could talk to the final code and send it to your email right away. Yes.","start_word":3,"end_word":34,"intents":[{"intent":"Request call back","confidence_score":0.00038668295}]},{"text":"I just wanted to get your postcode so we could talk to the final code and send it to your email right away. Yes.","start_word":11,"end_word":34,"intents":[{"intent":"Request postcode","confidence_score":0.15138009}]},{"text":"Can someone is this is what is this for? Because I'm ringing so many different things. Is this for gutter cleaning?","start_word":35,"end_word":55,"intents":[{"intent":"Explain purpose of call","confidence_score":0.008691719}]},{"text":"I don't I'm not understanding what's going on. And someone go to your area Sorry.","start_word":252,"end_word":266,"intents":[{"intent":"Express confusion","confidence_score":0.009667319}]},{"text":"So can you please provide your full address for tomorrow's appointment? We can have a free inspection in your area. Okay. You sure you Okay. can do that? Yeah. Yes. Yes. Yes. By tomorrow. What time do you prefer for tomorrow?","start_word":414,"end_word":454,"intents":[{"intent":"Schedule appointment","confidence_score":0.66555446}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Pamela. This is Harleen again from Better Green First. I just wanted to get your postcode so we could talk to the final code and send it to your email right away. Yes. Can someone is this is what is this for? Because I'm ringing so many different things. Is this for gutter cleaning? Yes. Yes, Pamela. Can Right. I have your code? I beg your pardon? Can I I just wanted to get your postcode so we can process the final code and send it to to your email right away? Yes. It the postcode is 3340. 3340. Is that right? Yes. Okay.","start_word":0,"end_word":105,"sentiment":"neutral","sentiment_score":0.1024785339832306},{"text":"And I will send you through your email right away your final code, and you can accept the code and provide your full address. That way, we can make sure we have all the details for tomorrow appointment.","start_word":106,"end_word":143,"sentiment":"positive","sentiment_score":0.3371586501598358},{"text":"Okay? Alright. Okay. So so no one's gonna come out and look at it and give a quote? Tomorrow. Oh, so you've got some so someone will actually come here and look at the job and give me a quote. Yeah. Yes. Yes. We we Okay. we already hold a quote for you. So we will send we will send you through your email right away. Yeah. I saw there was a quote for $279. Is that right? Yes. It's 200. 200 only. 200. So why is someone coming tomorrow to actually just look at it and then give me the right quote? Is that what you're saying?","start_word":144,"end_word":251,"sentiment":"neutral","sentiment_score":-0.0404614619910717},{"text":"I don't I'm not understanding what's going on.","start_word":252,"end_word":259,"sentiment":"negative","sentiment_score":-0.5861426591873169},{"text":"And someone go to your area Sorry. tomorrow to do the job done. Oh, to do the job. Yeah. Yes, Pamela. Oh, I really like to meet people before I give them a job. I'm sorry. I don't It's know okay. who you I don't know who you are. Is this like a a company or is it Yes. just a small business or what? Are you from a call center or are you with the company? Like, I don't Mhmm. I am from Gutter Clean Forest company, So I am their admin. okay. Uh-huh. I I I'm not in in the call center industries. No. That's alright. I I I just yeah.","start_word":260,"end_word":372,"sentiment":"neutral","sentiment_score":-0.14159430603010464},{"text":"Because a lot of places have call centers, and I'm finding that a bit annoying.","start_word":373,"end_word":387,"sentiment":"negative","sentiment_score":-0.4558798670768738},{"text":"So yeah. Like I say, I don't really wanna give anyone a job until I actually meet them. Sure. Sure. Sure. Sure. Sure. No problem, Pamela. So can you please provide your full address for tomorrow's appointment? We can have a free inspection in your area. Okay. You sure you Okay. can do that? Yeah. Yes. Yes. Yes. By tomorrow. What time do you prefer for tomorrow? Well, anytime is fine with me. Okay. After anytime after ten is fine. Actually, 11:11 in the morning. Is that is Yes. that okay? 11AM would be fine. Yes. Okay. Okay.","start_word":388,"end_word":485,"sentiment":"neutral","sentiment_score":0.010783994570374489},{"text":"That's great.","start_word":486,"end_word":487,"sentiment":"positive","sentiment_score":0.5328923463821411},{"text":"So can I have your full address, and can you send me in this number? Yeah. The address is Unit 2, Number Mhmm. 440 Unit 2, Number 40 Forty 40 uh-huh. 40. Raglan, R A G L A N, Street, R A G L A N? Yes. Street. Uh-huh. The suburb is Dali, D A R Oh, alright. L E do you Alright. are you are you close to this suburb? Or We are far for about twenty minutes. oh, Mhmm. cool. Alright. Because yeah.","start_word":488,"end_word":572,"sentiment":"neutral","sentiment_score":0.049492307007312775},{"text":"That's good.","start_word":573,"end_word":574,"sentiment":"positive","sentiment_score":0.38054290413856506},{"text":"Alright.","start_word":575,"end_word":575,"sentiment":"neutral","sentiment_score":0.25661253929138184},{"text":"Well, look, Arv, that would be really, really good.","start_word":576,"end_word":584,"sentiment":"positive","sentiment_score":0.362459272146225},{"text":"So at the moment, the quote is 200. So someone who's going to come tomorrow? Yes. Our staff. Who? Our staff. Our cleaning Okay. staff. Oh, okay. Mhmm. And Okay. that'll be at eleven, and they'll do a quote. And if I'm happy with them, they can do the job then? Mhmm. Oh, Mhmm. okay. Okay. Alright. Alright.","start_word":585,"end_word":642,"sentiment":"neutral","sentiment_score":0.06775029748678207},{"text":"Thank you so much, Pamela. That's great.","start_word":643,"end_word":649,"sentiment":"positive","sentiment_score":0.5673117637634277},{"text":"Alright. I'll Yes, see ma'am. them tomorrow.","start_word":650,"end_word":656,"sentiment":"neutral","sentiment_score":0.20815375447273257},{"text":"Thank you very much for your call.","start_word":657,"end_word":663,"sentiment":"positive","sentiment_score":0.5302932262420654},{"text":"Hold on.","start_word":664,"end_word":665,"sentiment":"neutral","sentiment_score":0.2064330279827118},{"text":"Thank you so much. Bye.","start_word":666,"end_word":670,"sentiment":"positive","sentiment_score":0.7236227989196777}],"average":{"sentiment":"neutral","sentiment_score":0.028878058156659527}}}}