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Is now still gonna be a good time for you? Oh, fan fantastic. No. Yeah. You're right. All good. Fantastic. Before we jump into the call, just to let you know we do record these calls for quality and training purposes. Are you happy for me to proceed with that? Fantastic. And just to do security there with you as well, we're discussing your personal information. So I just need to confirm your full name, your date of birth, and address I should have on file. Yeah. Beautiful. And how did the move go? Oh, really? Yeah. It takes it takes a long time, doesn't it? Yeah. Yeah. No. Understandable. Well, I can see you've got quite a bit going on there with the move, and I can also see that Caden's certainly helping with that in income protection claim there as well. So the last correspondence we noted was that they were just waiting to hear back around about early June to find out what was happening with you going back to work. Do you have any other sort of doctor's appointments around about the May or early June that you're expecting to be attending? Or yep. That's okay. Okay. Yes. Yeah. That'll bring you into early June. Yeah. Yeah. Beautiful. Yep. Yeah. Beautiful. So they're just wanting to make sure they find out from that appointment, obviously, what it looks like for you going back to work at that point in time, whether you can go to back to work, whether you'll be off longer, and what the requirements are around that. And they'll probably just require a letter from your from your doctor just sort of supporting that, and then they'll be able to obviously look at what goes on from there for you. Okay? Yep. Yep. Yep. That's the one. Yeah. Yeah. Absolutely. All good. And on the other side of things, we've done the investments, which as per our statement of advice we have last presented to you. So that's all been completed now. And I've just had a bit of a look at your super. It has been doing quite well in the last one month. You're up by about 2.84%. So it's good. We've done the switch. We've moved things into the estimated for you. You're saving a bit of money, which is important inside your super, and your investments are also working quite nicely. So it's good to see, and I'll keep watching things to see how everything goes moving forward. We your annual review is sort of due in early January each year. But moving forward, I know we talked about doing catch ups. Did you want me to do a bit more of another catch up with you in about three months just to see how things are going for you, or is that okay? Yeah. Beautiful. And I believe Michelle sent out your beneficiary nominations to you via email the other week. Have you received those? I know you've got a lot going on. That's okay. No. That's completely understandable. Fantastic. Good to see you got that email there. In the meantime, as as I said, this is just a bit of a quick catch up to see how things are going for you. But is there anything you need from me at the moment? Any questions you might have for us while you've got me here or no? Beautiful. Yep. Beautiful. Not a problem, Adele. Well, I'll make sure I'll liaise with Caden a bit more on that to see how we go over the next few weeks. And once we've got that letter from your next appointment, we can obviously chase up the claims team on that one again for you. In the meantime, if you need anything, please let me know. Always here and happy to help. And, hopefully, you, you know, get through that pack the unpacking and organizing, and it is. It's maybe isn't something you wanna do again after you've done it the first time. That's good. Yeah. Oh, that's really good. And, look, if you need don't ever hesitate. I'm always here and happy to take your call anytime, Andrew. Okay? No worries. I'll let you go to enjoy your afternoon. No worries. 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Andrew. It's Dana from Okey Financial. How are you this afternoon? I'm very well. Thank you.\n\nI had to book in for a bit of a quick catch up this afternoon. Is now still gonna be a good time for you? Oh, fan fantastic. No. Yeah.\n\nYou're right. All good. Fantastic. Before we jump into the call, just to let you know we do record these calls for quality and training purposes. Are you happy for me to proceed with that?\n\nFantastic. And just to do security there with you as well, we're discussing your personal information. So I just need to confirm your full name, your date of birth, and address I should have on file. Yeah. Beautiful.\n\nAnd how did the move go? Oh, really? Yeah. It takes it takes a long time, doesn't it? Yeah.\n\nYeah. No. Understandable. Well, I can see you've got quite a bit going on there with the move, and I can also see that Caden's certainly helping with that in income protection claim there as well. So the last correspondence we noted was that they were just waiting to hear back around about early June to find out what was happening with you going back to work.\n\nDo you have any other sort of doctor's appointments around about the May or early June that you're expecting to be attending? Or yep. That's okay. Okay. Yes.\n\nYeah. That'll bring you into early June. Yeah. Yeah. Beautiful.\n\nYep. Yeah. Beautiful. So they're just wanting to make sure they find out from that appointment, obviously, what it looks like for you going back to work at that point in time, whether you can go to back to work, whether you'll be off longer, and what the requirements are around that. And they'll probably just require a letter from your from your doctor just sort of supporting that, and then they'll be able to obviously look at what goes on from there for you.\n\nOkay? Yep. Yep. Yep. That's the one.\n\nYeah. Yeah. Absolutely. All good. And on the other side of things, we've done the investments, which as per our statement of advice we have last presented to you.\n\nSo that's all been completed now. And I've just had a bit of a look at your super. It has been doing quite well in the last one month. You're up by about 2.84%. So it's good.\n\nWe've done the switch. We've moved things into the estimated for you. You're saving a bit of money, which is important inside your super, and your investments are also working quite nicely. So it's good to see, and I'll keep watching things to see how everything goes moving forward. We your annual review is sort of due in early January each year.\n\nBut moving forward, I know we talked about doing catch ups. Did you want me to do a bit more of another catch up with you in about three months just to see how things are going for you, or is that okay? Yeah. Beautiful. And I believe Michelle sent out your beneficiary nominations to you via email the other week.\n\nHave you received those? I know you've got a lot going on. That's okay. No. That's completely understandable.\n\nFantastic. Good to see you got that email there. In the meantime, as as I said, this is just a bit of a quick catch up to see how things are going for you. But is there anything you need from me at the moment? Any questions you might have for us while you've got me here or no?\n\nBeautiful. Yep. Beautiful. Not a problem, Adele. Well, I'll make sure I'll liaise with Caden a bit more on that to see how we go over the next few weeks.\n\nAnd once we've got that letter from your next appointment, we can obviously chase up the claims team on that one again for you. In the meantime, if you need anything, please let me know. Always here and happy to help. And, hopefully, you, you know, get through that pack the unpacking and organizing, and it is. It's maybe isn't something you wanna do again after you've done it the first time.\n\nThat's good. Yeah. Oh, that's really good. And, look, if you need don't ever hesitate. I'm always here and happy to take your call anytime, Andrew.\n\nOkay? No worries. I'll let you go to enjoy your afternoon. No worries. See you later.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Andrew.","start":2.72,"end":3.36,"sentiment":"neutral","sentiment_score":0.1911090910434723},{"text":"It's Dana from Okey Financial.","start":3.36,"end":4.88,"sentiment":"neutral","sentiment_score":0.23017550706863404},{"text":"How are you this afternoon?","start":4.88,"end":6.1,"sentiment":"neutral","sentiment_score":0.28461321592330935},{"text":"I'm very well.","start":8.24,"end":9.04,"sentiment":"positive","sentiment_score":0.6675695975621542},{"text":"Thank you.","start":9.04,"end":9.36,"sentiment":"positive","sentiment_score":0.7185992002487183}],"sentiment":"positive","sentiment_score":0.3762393523665035,"num_words":17,"start":2.72,"end":9.36},{"sentences":[{"text":"I had to book in for a bit of a quick catch up this afternoon.","start":9.36,"end":11.679999,"sentiment":"neutral","sentiment_score":0.2825811127821604},{"text":"Is now still gonna be a good time for you?","start":11.679999,"end":13.94,"sentiment":"neutral","sentiment_score":0.3084796637296677},{"text":"Oh, fan fantastic.","start":15.815001,"end":17.515,"sentiment":"positive","sentiment_score":0.3341979781786601},{"text":"No.","start":18.775,"end":19.275,"sentiment":"neutral","sentiment_score":-0.09791675209999084},{"text":"Yeah.","start":20.935,"end":21.175,"sentiment":"neutral","sentiment_score":0.06965795159339905}],"sentiment":"neutral","sentiment_score":0.27659494876861573,"num_words":30,"start":9.36,"end":21.175},{"sentences":[{"text":"You're right.","start":21.175,"end":21.915,"sentiment":"neutral","sentiment_score":0.13536381721496582},{"text":"All good.","start":24.375,"end":25.195,"sentiment":"neutral","sentiment_score":0.30206582695245743},{"text":"Fantastic.","start":25.735,"end":26.235,"sentiment":"positive","sentiment_score":0.5361800193786621},{"text":"Before we jump into the call, just to let you know we do record these calls for quality and training purposes.","start":27.13,"end":31.369999,"sentiment":"neutral","sentiment_score":0.1394349890095847},{"text":"Are you happy for me to proceed with that?","start":31.369999,"end":33.39,"sentiment":"neutral","sentiment_score":0.1640694017211596}],"sentiment":"neutral","sentiment_score":0.16616567692586354,"num_words":35,"start":21.175,"end":33.39},{"sentences":[{"text":"Fantastic.","start":34.809998,"end":35.309998,"sentiment":"positive","sentiment_score":0.4453285336494446},{"text":"And just to do security there with you as well, we're discussing your personal information.","start":35.45,"end":38.89,"sentiment":"neutral","sentiment_score":0.21370068490505217},{"text":"So I just need to confirm your full name, your date of birth, and address I should have on file.","start":38.89,"end":43.285,"sentiment":"neutral","sentiment_score":0.12140783704817296},{"text":"Yeah.","start":51.825,"end":52.325,"sentiment":"neutral","sentiment_score":0.016942797228693962},{"text":"Beautiful.","start":56.190002,"end":56.690002,"sentiment":"positive","sentiment_score":0.4279506206512451}],"sentiment":"neutral","sentiment_score":0.1716812885807533,"num_words":38,"start":34.809998,"end":56.690002},{"sentences":[{"text":"And how did the move go?","start":56.75,"end":58.45,"sentiment":"neutral","sentiment_score":0.16063518698016802},{"text":"Oh, really?","start":63.47,"end":64.45,"sentiment":"neutral","sentiment_score":-0.18628709763288498},{"text":"Yeah.","start":64.91,"end":65.39,"sentiment":"neutral","sentiment_score":-0.14337238669395447},{"text":"It takes it takes a long time, doesn't 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to hear back around about early June to find out what was happening with you going back to work.","start":84.4,"end":92.5,"sentiment":"neutral","sentiment_score":0.012899628449832239}],"sentiment":"neutral","sentiment_score":0.18729418176990836,"num_words":67,"start":74.405,"end":92.5},{"sentences":[{"text":"Do you have any other sort of doctor's appointments around about the May or early June that you're expecting to be attending?","start":92.56,"end":100.784996,"sentiment":"neutral","sentiment_score":0.019345860293304377},{"text":"Or yep.","start":104.125,"end":105.505,"sentiment":"neutral","sentiment_score":-0.0294546065852046},{"text":"That's okay.","start":109.725,"end":110.465,"sentiment":"neutral","sentiment_score":0.05630442872643471},{"text":"Okay.","start":120.36,"end":120.86,"sentiment":"neutral","sentiment_score":0.0030080731958150864},{"text":"Yes.","start":121.08,"end":121.58,"sentiment":"neutral","sentiment_score":-0.0011596912518143654}],"sentiment":"neutral","sentiment_score":0.017184176881398474,"num_words":28,"start":92.56,"end":121.58},{"sentences":[{"text":"Yeah.","start":125.655,"end":126.135,"sentiment":"neutral","sentiment_score":-0.012043110094964504},{"text":"That'll bring you into early 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to work at that point in time, whether you can go to back to work, whether you'll be off longer, and what the requirements are around that.","start":137.03,"end":147.315,"sentiment":"neutral","sentiment_score":0.08951133155092901},{"text":"And they'll probably just require a letter from your from your doctor just sort of supporting that, and then they'll be able to obviously look at what goes on from there for 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one.","start":164.53,"end":165.51,"sentiment":"negative","sentiment_score":-0.3765256603558858}],"sentiment":"neutral","sentiment_score":-0.22192286513745785,"num_words":7,"start":156.355,"end":165.51},{"sentences":[{"text":"Yeah.","start":165.73,"end":166.13,"sentiment":"neutral","sentiment_score":0.003709737211465835},{"text":"Yeah.","start":166.13,"end":166.45,"sentiment":"neutral","sentiment_score":0.12649786472320557},{"text":"Absolutely.","start":166.45,"end":166.95,"sentiment":"positive","sentiment_score":0.4166059195995331},{"text":"All good.","start":167.41,"end":168.23,"sentiment":"positive","sentiment_score":0.5027744174003601},{"text":"And on the other side of things, we've done the investments, which as per our statement of advice we have last presented to you.","start":168.45,"end":174.45499,"sentiment":"neutral","sentiment_score":0.16356231768925986}],"sentiment":"neutral","sentiment_score":0.18889165451300555,"num_words":29,"start":165.73,"end":174.45499},{"sentences":[{"text":"So that's all been completed now.","start":174.45499,"end":176.31499,"sentiment":"neutral","sentiment_score":0.20402135948340097},{"text":"And I've just had a bit of a look at your super.","start":176.53499,"end":178.375,"sentiment":"neutral","sentiment_score":0.3086165636777878},{"text":"It has been doing quite well in the last one month.","start":178.375,"end":181.19499,"sentiment":"positive","sentiment_score":0.5140932256525214},{"text":"You're up by about 2.84%.","start":181.415,"end":183.915,"sentiment":"positive","sentiment_score":0.4642212510108948},{"text":"So it's good.","start":184.055,"end":184.775,"sentiment":"positive","sentiment_score":0.6223800977071127}],"sentiment":"positive","sentiment_score":0.39921078246992986,"num_words":37,"start":174.45499,"end":184.775},{"sentences":[{"text":"We've done the switch.","start":184.775,"end":185.655,"sentiment":"positive","sentiment_score":0.5178624615073204},{"text":"We've moved things into the estimated for you.","start":185.655,"end":188.68999,"sentiment":"positive","sentiment_score":0.52878363057971},{"text":"You're saving a bit of money, which is important inside your super, and your investments are also working quite nicely.","start":188.68999,"end":194.45,"sentiment":"positive","sentiment_score":0.6444535225629806},{"text":"So it's good to see, and I'll keep watching things to see how everything goes moving forward.","start":194.45,"end":199.90999,"sentiment":"positive","sentiment_score":0.6417920063523685},{"text":"We your annual review is sort of due in early January each 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understandable.","start":233.04501,"end":234.10501,"sentiment":"neutral","sentiment_score":-0.09783582141002019}],"sentiment":"neutral","sentiment_score":0.010488958343760006,"num_words":18,"start":223.34999,"end":234.10501},{"sentences":[{"text":"Fantastic.","start":237.125,"end":237.625,"sentiment":"positive","sentiment_score":0.7592094540596008},{"text":"Good to see you got that email there.","start":237.845,"end":239.91,"sentiment":"positive","sentiment_score":0.7120389342308044},{"text":"In the meantime, as as I said, this is just a bit of a quick catch up to see how things are going for you.","start":240.23001,"end":245.03,"sentiment":"neutral","sentiment_score":0.28821064591407775},{"text":"But is there anything you need from me at the moment?","start":245.03,"end":247.27,"sentiment":"neutral","sentiment_score":0.045554400167681953},{"text":"Any questions you might have for us while you've got me here or no?","start":247.27,"end":251.05,"sentiment":"neutral","sentiment_score":-0.05754158040508628}],"sentiment":"neutral","sentiment_score":0.2263780229140894,"num_words":59,"start":237.125,"end":251.05},{"sentences":[{"text":"Beautiful.","start":251.11,"end":251.61,"sentiment":"neutral","sentiment_score":0.2980041205883026},{"text":"Yep.","start":253.96501,"end":254.46501,"sentiment":"neutral","sentiment_score":0.12990494072437286},{"text":"Beautiful.","start":257.64502,"end":258.14502,"sentiment":"positive","sentiment_score":0.3937869369983673},{"text":"Not a problem, Adele.","start":258.20502,"end":259.085,"sentiment":"neutral","sentiment_score":0.27861126884818077},{"text":"Well, I'll make sure I'll liaise with Caden a bit more on that to see how we go over the next few weeks.","start":259.085,"end":263.185,"sentiment":"neutral","sentiment_score":0.177919402718544}],"sentiment":"neutral","sentiment_score":0.20094291120767593,"num_words":30,"start":251.11,"end":263.185},{"sentences":[{"text":"And once we've got that letter from your next appointment, we can obviously chase up the claims team on that one again for you.","start":263.325,"end":269.72,"sentiment":"neutral","sentiment_score":0.14731769263744354},{"text":"In the meantime, if you need anything, please let me know.","start":270.5,"end":273.46,"sentiment":"neutral","sentiment_score":0.13986483893611215},{"text":"Always here and happy to help.","start":273.46,"end":274.9,"sentiment":"neutral","sentiment_score":0.29465601096550625},{"text":"And, hopefully, you, you know, get through that pack the unpacking and organizing, and it is.","start":274.9,"end":283.155,"sentiment":"neutral","sentiment_score":0.07801696378737688},{"text":"It's maybe isn't something you wanna do again after you've done it the first time.","start":283.375,"end":287.635,"sentiment":"neutral","sentiment_score":-0.07786517211546501}],"sentiment":"neutral","sentiment_score":0.09614399661465238,"num_words":72,"start":263.325,"end":287.635},{"sentences":[{"text":"That's good.","start":290.415,"end":291.23502,"sentiment":"neutral","sentiment_score":0.16711734235286713},{"text":"Yeah.","start":291.775,"end":292.275,"sentiment":"neutral","sentiment_score":0.13848894834518433},{"text":"Oh, that's really good.","start":292.495,"end":293.535,"sentiment":"positive","sentiment_score":0.43038518726825714},{"text":"And, look, if you need don't ever hesitate.","start":293.535,"end":295.58002,"sentiment":"neutral","sentiment_score":0.2815282363444567},{"text":"I'm always here and happy to take your call anytime, 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later.","start":306.28,"end":307.0,"sentiment":"positive","sentiment_score":0.44896172483762103}],"sentiment":"positive","sentiment_score":0.5569711467251182,"num_words":16,"start":298.52002,"end":307.0},{"sentences":[{"text":"Bye.","start":307.0,"end":307.5,"sentiment":"neutral","sentiment_score":0.2482579201459885}],"sentiment":"neutral","sentiment_score":0.2482579201459885,"num_words":1,"start":307.0,"end":307.5}]}}]},{"alternatives":[{"transcript":"Hello. Andrew speaking. Good. Thanks. How are you? Yeah. Yeah. That's fine. Yep. All good. I'm just walking in the door. Just give me one second. Just gotta get in the door. Yep. That's all good. Yep. Sure. Andrew Baxter. 08/09/2031. What was the next one? Address. 51 Slash 60 Beattie Road, Kumbra. It's full on. We're still over not trying to organize the house. It's crazy. Yeah. Oh, yep. And I was trying to do that and take it to the '25, so you gotta get me fixed. Yep. Well, I had one in I had one, like, at the hospital at Rubina. I went there on I don't remember the exact day. And that was I think when did I go to the hospital, Michelle? Was that two weeks ago? Right over there. Yeah. And it was in six weeks time. So so probably, like, another month. What what I don't where are you, mate? Yeah. Probably yep. Yep. Yep. So we'll have another follow-up at the hospital in early June. Yep. Yeah. So just that same just that same letter that I got from the hospital, really, saying that I'm unfit for work if I am or whatever. Yep. Yep. Yep. Yep. Yep. Yeah. That'd be good. Yeah. That's fine. Yeah. Yeah. Yep. That's fine. Yep. I did receive yeah. I haven't even had a little chance to even look at it, to be honest. I still got boxes and all that around the house. But I do yeah. I did see it did come through. Yeah. Yep. No. No. Everything's pretty good. No. Just just beneficiaries and yeah. Just wanted to hear about the income protection, really. Yeah. Yep. Yep. That sounds good. Yep. Will do. Yeah. That's fine. Good fun, isn't it? Yeah. Well, I don't have to for a while now because we brought so yeah. Yeah. Yeah. Appreciate that. Thank you. Alright. Thanks a lot. Have a good afternoon. 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Andrew speaking. Good. Thanks. How are you?\n\nYeah. Yeah. That's fine. Yep. All good.\n\nI'm just walking in the door. Just give me one second. Just gotta get in the door. Yep. That's all good.\n\nYep. Sure. Andrew Baxter. 08/09/2031. What was the next one?\n\nAddress. 51 Slash 60 Beattie Road, Kumbra. It's full on. We're still over not trying to organize the house. It's crazy.\n\nYeah. Oh, yep. And I was trying to do that and take it to the '25, so you gotta get me fixed. Yep. Well, I had one in I had one, like, at the hospital at Rubina.\n\nI went there on I don't remember the exact day. And that was I think when did I go to the hospital, Michelle? Was that two weeks ago? Right over there. Yeah.\n\nAnd it was in six weeks time. So so probably, like, another month. What what I don't where are you, mate? Yeah. Probably yep.\n\nYep. Yep. So we'll have another follow-up at the hospital in early June. Yep. Yeah.\n\nSo just that same just that same letter that I got from the hospital, really, saying that I'm unfit for work if I am or whatever. Yep. Yep. Yep. Yep.\n\nYep. Yeah. That'd be good. Yeah. That's fine.\n\nYeah. Yeah. Yep. That's fine. Yep.\n\nI did receive yeah. I haven't even had a little chance to even look at it, to be honest. I still got boxes and all that around the house. But I do yeah. I did see it did come through.\n\nYeah. Yep. No. No. Everything's pretty good.\n\nNo. Just just beneficiaries and yeah. Just wanted to hear about the income protection, really. Yeah. Yep.\n\nYep. That sounds good. Yep. Will do. Yeah.\n\nThat's fine. Good fun, isn't it? Yeah. Well, I don't have to for a while now because we brought so yeah. Yeah.\n\nYeah. Appreciate that. Thank you. Alright. Thanks a lot.\n\nHave a good afternoon. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.28,"sentiment":"neutral","sentiment_score":0.028349224478006363},{"text":"Andrew speaking.","start":1.28,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.02788273710757494},{"text":"Good.","start":6.56,"end":6.8799996,"sentiment":"positive","sentiment_score":0.6101418733596802},{"text":"Thanks.","start":6.8799996,"end":7.2,"sentiment":"positive","sentiment_score":0.6259816884994507},{"text":"How are you?","start":7.2,"end":8.02,"sentiment":"positive","sentiment_score":0.3761940697828929}],"sentiment":"neutral","sentiment_score":0.3061025587376207,"num_words":8,"start":0.96,"end":8.02},{"sentences":[{"text":"Yeah.","start":13.5199995,"end":14.0,"sentiment":"neutral","sentiment_score":0.10443025827407836},{"text":"Yeah.","start":14.0,"end":14.24,"sentiment":"neutral","sentiment_score":0.12721921503543854},{"text":"That's fine.","start":14.24,"end":14.96,"sentiment":"neutral","sentiment_score":0.1996343731880188},{"text":"Yep.","start":14.96,"end":15.405,"sentiment":"neutral","sentiment_score":0.2080175578594208},{"text":"All good.","start":15.485,"end":15.804999,"sentiment":"positive","sentiment_score":0.37142273783683777}],"sentiment":"neutral","sentiment_score":0.22596875045980727,"num_words":7,"start":13.5199995,"end":15.804999},{"sentences":[{"text":"I'm just walking in the door.","start":15.804999,"end":18.205,"sentiment":"neutral","sentiment_score":0.29376638183991116},{"text":"Just give me one second.","start":18.205,"end":19.244999,"sentiment":"neutral","sentiment_score":-0.016646909713745116},{"text":"Just gotta get in the door.","start":19.244999,"end":20.625,"sentiment":"neutral","sentiment_score":-0.06694287061691284},{"text":"Yep.","start":23.085,"end":23.585,"sentiment":"neutral","sentiment_score":0.10494603216648102},{"text":"That's all 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one?","start":49.595,"end":50.875,"sentiment":"neutral","sentiment_score":0.01483184490352869}],"sentiment":"neutral","sentiment_score":0.048859153501689435,"num_words":10,"start":33.65,"end":50.875},{"sentences":[{"text":"Address.","start":50.875,"end":51.375,"sentiment":"neutral","sentiment_score":0.011527083814144136},{"text":"51 Slash 60 Beattie Road, Kumbra.","start":52.795002,"end":55.455,"sentiment":"neutral","sentiment_score":0.030085034668445587},{"text":"It's full on.","start":59.64,"end":60.36,"sentiment":"neutral","sentiment_score":-0.17577686409155527},{"text":"We're still over not trying to organize the house.","start":60.36,"end":62.94,"sentiment":"neutral","sentiment_score":-0.28733116057184005},{"text":"It's crazy.","start":63.56,"end":64.3,"sentiment":"neutral","sentiment_score":-0.2755798101425171}],"sentiment":"neutral","sentiment_score":-0.16535396980387823,"num_words":21,"start":50.875,"end":64.3},{"sentences":[{"text":"Yeah.","start":65.0,"end":65.5,"sentiment":"neutral","sentiment_score":-0.13277998566627502},{"text":"Oh, yep.","start":67.16,"end":68.38,"sentiment":"neutral","sentiment_score":-0.12948379665613174},{"text":"And I was trying to do that and take it to the '25, so you gotta get me fixed.","start":69.255,"end":73.675,"sentiment":"neutral","sentiment_score":-0.25759330470311015},{"text":"Yep.","start":84.95,"end":85.45,"sentiment":"neutral","sentiment_score":0.06715846061706543},{"text":"Well, I had one in I had one, like, at the hospital at Rubina.","start":97.725,"end":103.745,"sentiment":"neutral","sentiment_score":-0.013008235355040856}],"sentiment":"neutral","sentiment_score":-0.14597235682949022,"num_words":37,"start":65.0,"end":103.745},{"sentences":[{"text":"I went there on I don't remember the exact day.","start":104.525,"end":109.345,"sentiment":"neutral","sentiment_score":-0.052963259443640706},{"text":"And that was I think when did I go to the hospital, Michelle?","start":111.46,"end":114.659996,"sentiment":"neutral","sentiment_score":-0.007014342297155123},{"text":"Was that two weeks ago?","start":114.659996,"end":116.04,"sentiment":"neutral","sentiment_score":-0.011033056396991014},{"text":"Right over there.","start":116.42,"end":117.299995,"sentiment":"neutral","sentiment_score":-0.013889018756647905},{"text":"Yeah.","start":117.299995,"end":117.7,"sentiment":"neutral","sentiment_score":0.008201013319194317}],"sentiment":"neutral","sentiment_score":-0.022170324038597755,"num_words":32,"start":104.525,"end":117.7},{"sentences":[{"text":"And it was in six weeks time.","start":117.7,"end":119.7,"sentiment":"neutral","sentiment_score":-0.013726849241980485},{"text":"So so probably, like, another month.","start":119.7,"end":123.46,"sentiment":"neutral","sentiment_score":-0.008213211627056202},{"text":"What what I don't where are you, mate?","start":123.46,"end":125.799995,"sentiment":"neutral","sentiment_score":-0.1338950889185071},{"text":"Yeah.","start":125.995,"end":126.235,"sentiment":"neutral","sentiment_score":0.006347961723804474},{"text":"Probably yep.","start":126.235,"end":129.19499,"sentiment":"neutral","sentiment_score":0.043226166628301144}],"sentiment":"neutral","sentiment_score":-0.04682198461766044,"num_words":24,"start":117.7,"end":129.19499},{"sentences":[{"text":"Yep.","start":129.19499,"end":129.69499,"sentiment":"neutral","sentiment_score":0.107178196310997},{"text":"Yep.","start":131.115,"end":131.595,"sentiment":"neutral","sentiment_score":0.23401646316051483},{"text":"So we'll have another follow-up at the hospital in early 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whatever.","start":157.045,"end":164.905,"sentiment":"negative","sentiment_score":-0.3668005085335328},{"text":"Yep.","start":176.38,"end":176.7,"sentiment":"neutral","sentiment_score":0.14828714728355408},{"text":"Yep.","start":176.7,"end":177.2,"sentiment":"neutral","sentiment_score":0.17928288877010343},{"text":"Yep.","start":200.41,"end":200.91,"sentiment":"neutral","sentiment_score":0.1206815242767334},{"text":"Yep.","start":211.875,"end":212.375,"sentiment":"neutral","sentiment_score":0.09955759346485138}],"sentiment":"neutral","sentiment_score":-0.299633468935887,"num_words":30,"start":157.045,"end":212.375},{"sentences":[{"text":"Yep.","start":213.075,"end":213.395,"sentiment":"neutral","sentiment_score":0.08253833651542664},{"text":"Yeah.","start":213.395,"end":213.635,"sentiment":"neutral","sentiment_score":0.025143759325146675},{"text":"That'd be 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fine.","start":216.275,"end":217.015,"sentiment":"neutral","sentiment_score":0.24964919686317444},{"text":"Yep.","start":217.715,"end":218.215,"sentiment":"neutral","sentiment_score":0.14603355526924133}],"sentiment":"neutral","sentiment_score":0.15609377870957056,"num_words":6,"start":215.235,"end":218.215},{"sentences":[{"text":"I did receive yeah.","start":224.76,"end":226.36,"sentiment":"neutral","sentiment_score":0.023608781397342682},{"text":"I haven't even had a little chance to even look at it, to be honest.","start":226.36,"end":229.56,"sentiment":"neutral","sentiment_score":-0.07103870436549187},{"text":"I still got boxes and all that around the house.","start":229.56,"end":232.45999,"sentiment":"neutral","sentiment_score":-0.036295197904109955},{"text":"But I do yeah.","start":233.48,"end":234.44,"sentiment":"neutral","sentiment_score":0.01453319564461708},{"text":"I did see it did come through.","start":234.44,"end":236.28,"sentiment":"neutral","sentiment_score":0.12522476698671067}],"sentiment":"neutral","sentiment_score":-0.009984781686216592,"num_words":40,"start":224.76,"end":236.28},{"sentences":[{"text":"Yeah.","start":236.28,"end":236.595,"sentiment":"positive","sentiment_score":0.4365595281124115},{"text":"Yep.","start":245.55501,"end":246.05501,"sentiment":"neutral","sentiment_score":0.05933712050318718},{"text":"No.","start":247.635,"end":248.135,"sentiment":"neutral","sentiment_score":-0.034768782556056976},{"text":"No.","start":248.275,"end":248.775,"sentiment":"neutral","sentiment_score":-0.1419156789779663},{"text":"Everything's pretty good.","start":248.835,"end":250.53,"sentiment":"neutral","sentiment_score":-0.06457073365648587}],"sentiment":"neutral","sentiment_score":0.017928569444588253,"num_words":7,"start":236.28,"end":250.53},{"sentences":[{"text":"No.","start":250.69,"end":251.19,"sentiment":"neutral","sentiment_score":0.05572497099637985},{"text":"Just just beneficiaries and yeah.","start":251.49,"end":254.13,"sentiment":"neutral","sentiment_score":0.16291489601135253},{"text":"Just wanted to hear about the income protection, 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do.","start":274.415,"end":275.235,"sentiment":"neutral","sentiment_score":0.286595419049263},{"text":"Yeah.","start":275.695,"end":275.935,"sentiment":"neutral","sentiment_score":0.07103416323661804}],"sentiment":"neutral","sentiment_score":0.20426109246909618,"num_words":8,"start":269.615,"end":275.935},{"sentences":[{"text":"That's fine.","start":275.935,"end":276.675,"sentiment":"neutral","sentiment_score":0.14647341519594193},{"text":"Good fun, isn't it?","start":280.71,"end":282.09,"sentiment":"neutral","sentiment_score":0.19638532772660255},{"text":"Yeah.","start":283.59,"end":284.09,"sentiment":"neutral","sentiment_score":-0.009850220754742622},{"text":"Well, I don't have to for a while now because we brought so yeah.","start":287.83,"end":291.93,"sentiment":"neutral","sentiment_score":0.024264564783412164},{"text":"Yeah.","start":291.975,"end":292.475,"sentiment":"neutral","sentiment_score":0.17134353518486023}],"sentiment":"neutral","sentiment_score":0.07180388012255373,"num_words":22,"start":275.935,"end":292.475},{"sentences":[{"text":"Yeah.","start":298.695,"end":299.17502,"sentiment":"positive","sentiment_score":0.4020076394081116},{"text":"Appreciate that.","start":299.17502,"end":300.055,"sentiment":"positive","sentiment_score":0.7956448495388031},{"text":"Thank you.","start":300.055,"end":300.875,"sentiment":"positive","sentiment_score":0.8229970633983612},{"text":"Alright.","start":303.6409,"end":303.96088,"sentiment":"positive","sentiment_score":0.5338701605796814},{"text":"Thanks a lot.","start":303.96088,"end":304.6009,"sentiment":"positive","sentiment_score":0.8155540227890015}],"sentiment":"positive","sentiment_score":0.7355359660254585,"num_words":9,"start":298.695,"end":304.6009},{"sentences":[{"text":"Have a good afternoon.","start":304.6009,"end":305.5009,"sentiment":"positive","sentiment_score":0.7160170674324036},{"text":"Bye bye.","start":307.24088,"end":307.9809,"sentiment":"neutral","sentiment_score":0.016720287501811974}],"sentiment":"positive","sentiment_score":0.482918140788873,"num_words":6,"start":304.6009,"end":307.9809}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Andrew speaking.\n\nChannel 0: Hi, Andrew. It's Dana from Okey Financial. How are you this afternoon?\n\nChannel 1: Good. Thanks. How are you?\n\nChannel 0: I'm very well. Thank you. I had to book in for a bit of a quick catch up this afternoon. Is now still gonna be a good time for you?\n\nChannel 1: Yeah. Yeah. That's fine. Yep. All good.\n\nI'm\n\nChannel 0: Oh, fan\n\nChannel 1: just walking\n\nChannel 0: fantastic.\n\nChannel 1: in the door. Just give me one\n\nChannel 0: No.\n\nChannel 1: second. Just gotta get in the door.\n\nChannel 0: Yeah. You're right.\n\nChannel 1: Yep. That's all\n\nChannel 0: All\n\nChannel 1: good.\n\nChannel 0: good. Fantastic. Before we jump into the call, just to let you know we do record these calls for quality and training purposes. Are you happy for me to proceed with that?\n\nChannel 1: Yep. Sure.\n\nChannel 0: Fantastic. And just to do security there with you as well, we're discussing your personal information. So I just need to confirm your full name, your date of birth, and address I should have on file.\n\nChannel 1: Andrew Baxter. 08/09/2031. What was the next one? Address.\n\nChannel 0: Yeah.\n\nChannel 1: 51 Slash 60 Beattie Road, Kumbra.\n\nChannel 0: Beautiful. And how did the move go?\n\nChannel 1: It's full on. We're still over not trying to organize the house.\n\nChannel 0: Oh,\n\nChannel 1: It's crazy.\n\nChannel 0: really? Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: It takes it takes a long time, doesn't\n\nChannel 1: Oh,\n\nChannel 0: it?\n\nChannel 1: yep. And I was trying to do that and take it to the '25, so you gotta get me fixed.\n\nChannel 0: Yeah. Yeah. No. Understandable. Well, I can see you've got quite a bit going on there with the move, and I can also see that Caden's certainly helping with that in income protection claim there as well.\n\nSo the last\n\nChannel 1: Yep.\n\nChannel 0: correspondence we noted was that they were just waiting to hear back around about early June to find out what was happening with you going back to work. Do you have any other sort of doctor's appointments around about the May or early June that you're\n\nChannel 1: Well,\n\nChannel 0: expecting to be\n\nChannel 1: I had one in I had\n\nChannel 0: attending?\n\nChannel 1: one, like, at the hospital at Rubina.\n\nChannel 0: Or\n\nChannel 1: I went\n\nChannel 0: yep.\n\nChannel 1: there on I don't remember the exact day.\n\nChannel 0: That's okay.\n\nChannel 1: And that was I think when did I go to the hospital, Michelle? Was that two weeks ago? Right over there. Yeah. And it was in six weeks time.\n\nSo\n\nChannel 0: Okay.\n\nChannel 1: so probably,\n\nChannel 0: Yes.\n\nChannel 1: like, another month. What what I don't where are you, mate?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: That'll\n\nChannel 1: Probably\n\nChannel 0: bring you into early June. Yeah.\n\nChannel 1: yep. Yep.\n\nChannel 0: Yeah. Beautiful.\n\nChannel 1: Yep. So we'll have another\n\nChannel 0: Yep.\n\nChannel 1: follow-up at the hospital in early June.\n\nChannel 0: Yeah. Beautiful. So they're just wanting to make sure they find out from that appointment, obviously, what it looks like for you going back to work at that point in time, whether you can go to back to work, whether you'll be off longer, and what the requirements are around that.\n\nChannel 1: Yep.\n\nChannel 0: And they'll probably just require a letter from your from your doctor just sort of supporting that, and then they'll be able to obviously look at what goes on from there for you. Okay?\n\nChannel 1: Yeah. So just that\n\nChannel 0: Yep.\n\nChannel 1: same just that same letter that I got from the hospital, really,\n\nChannel 0: Yep.\n\nChannel 1: saying\n\nChannel 0: Yep.\n\nChannel 1: that I'm unfit for work if I am or whatever.\n\nChannel 0: That's the one. Yeah. Yeah. Absolutely. All good.\n\nAnd on the other side of things, we've done the investments, which as per our statement of advice we have last presented to you. So that's all been completed now.\n\nChannel 1: Yep.\n\nChannel 0: And\n\nChannel 1: Yep.\n\nChannel 0: I've just had a bit of a look at your super. It has been doing quite well in the last one month. You're up by about 2.84%. So it's good. We've done the switch.\n\nWe've moved things into the estimated for you. You're saving a bit of money, which is important inside your super, and your investments are also working quite nicely. So it's good to see, and I'll keep watching things to see how everything goes moving forward.\n\nChannel 1: Yep.\n\nChannel 0: We your annual review is sort of due in early January each year. But moving forward, I know we talked about doing catch ups. Did you want me to do a bit more of another catch up with you in about three months just to see\n\nChannel 1: Yep.\n\nChannel 0: how things are going for\n\nChannel 1: Yep.\n\nChannel 0: you,\n\nChannel 1: Yeah.\n\nChannel 0: or\n\nChannel 1: That'd\n\nChannel 0: is\n\nChannel 1: be\n\nChannel 0: that\n\nChannel 1: good.\n\nChannel 0: okay?\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Yeah. Yep. That's fine.\n\nChannel 0: Beautiful.\n\nChannel 1: Yep.\n\nChannel 0: And I believe Michelle sent out your beneficiary nominations to you via email the other week. Have you received those? I know you've\n\nChannel 1: I did\n\nChannel 0: got a\n\nChannel 1: receive\n\nChannel 0: lot going on.\n\nChannel 1: yeah. I haven't even had a little chance to even look at it, to be honest.\n\nChannel 0: That's\n\nChannel 1: I\n\nChannel 0: okay.\n\nChannel 1: still got boxes and all that around the house.\n\nChannel 0: No. That's completely\n\nChannel 1: But\n\nChannel 0: understandable.\n\nChannel 1: I do yeah. I did see it did come through. Yeah.\n\nChannel 0: Fantastic. Good to see you got that email there. In the meantime, as as I said, this is just a bit of a quick catch up to see how things are going for you. But is there anything\n\nChannel 1: Yep.\n\nChannel 0: you need from me at the moment? Any questions\n\nChannel 1: No.\n\nChannel 0: you might have\n\nChannel 1: No.\n\nChannel 0: for us while\n\nChannel 1: Everything's\n\nChannel 0: you've got me here\n\nChannel 1: pretty\n\nChannel 0: or\n\nChannel 1: good.\n\nChannel 0: no?\n\nChannel 1: No.\n\nChannel 0: Beautiful.\n\nChannel 1: Just just beneficiaries and yeah.\n\nChannel 0: Yep.\n\nChannel 1: Just wanted to hear about the income protection, really.\n\nChannel 0: Beautiful.\n\nChannel 1: Yeah.\n\nChannel 0: Not a problem, Adele. Well, I'll make sure I'll liaise with Caden a bit more on that to see how we go over the next few weeks. And once\n\nChannel 1: Yep.\n\nChannel 0: we've got that letter from your next appointment, we can obviously chase up the claims team on that one again for you.\n\nChannel 1: Yep. That sounds\n\nChannel 0: In the\n\nChannel 1: good.\n\nChannel 0: meantime, if you need anything, please let me know. Always here\n\nChannel 1: Yep.\n\nChannel 0: and happy\n\nChannel 1: Will\n\nChannel 0: to help.\n\nChannel 1: do.\n\nChannel 0: And, hopefully,\n\nChannel 1: Yeah.\n\nChannel 0: you,\n\nChannel 1: That's\n\nChannel 0: you\n\nChannel 1: fine.\n\nChannel 0: know, get through that pack the unpacking and organizing, and\n\nChannel 1: Good fun, isn't it?\n\nChannel 0: it is. It's\n\nChannel 1: Yeah.\n\nChannel 0: maybe isn't something you wanna do again after you've done it the first time.\n\nChannel 1: Well, I don't have to for a while now because we brought\n\nChannel 0: That's good.\n\nChannel 1: so yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Oh, that's really good. And, look, if you need don't ever hesitate. I'm always here and happy to take your call anytime, Andrew. Okay?\n\nChannel 1: Yeah. Appreciate that. Thank you.\n\nChannel 0: No worries. I'll let you go to enjoy your afternoon.\n\nChannel 1: Alright. Thanks a lot. Have a good afternoon.\n\nChannel 0: No worries. See you later. Bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.28,"sentiment":"neutral","sentiment_score":0.028349224478006363},{"text":"Andrew speaking.","start":1.28,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.02788273710757494}],"sentiment":"neutral","sentiment_score":0.028038232897718746,"channel":1,"num_words":3,"start":0.96,"end":2.1799998},{"sentences":[{"text":"Hi, Andrew.","start":2.72,"end":3.36,"sentiment":"neutral","sentiment_score":0.1911090910434723},{"text":"It's Dana from Okey Financial.","start":3.36,"end":4.88,"sentiment":"neutral","sentiment_score":0.23017550706863404},{"text":"How are you this 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Dana also informs Andrew that the call is being recorded for quality and training purposes and asks about his health and upcoming doctor's appointments. Dana also reminds Andrew that he will have a follow-up appointment in early June and offers assistance with his beneficiary nominations."},"intents":{"segments":[{"text":"I had to book in for a bit of a quick catch up this afternoon. Is now still gonna be a good time for you? Yeah.","start_word":25,"end_word":50,"intents":[{"intent":"Book catch up","confidence_score":0.38444975}]},{"text":"And just to do security there with you as well, we're discussing your personal information. So I just need to confirm your full name, your date of birth, and address I should have on file. Andrew Baxter.","start_word":121,"end_word":157,"intents":[{"intent":"Confirm identity","confidence_score":0.18986519},{"intent":"Confirm identity","confidence_score":0.02262109},{"intent":"Confirm details","confidence_score":0.030590963}]},{"text":"Yeah. 51 Slash 60 Beattie Road, Kumbra. Beautiful.","start_word":165,"end_word":172,"intents":[{"intent":"Confirm address","confidence_score":0.31672627}]},{"text":"We're still over not trying to organize the house. Oh, It's crazy.","start_word":182,"end_word":193,"intents":[{"intent":"Manage house","confidence_score":0.004859877}]},{"text":"And I was trying to do that and take it to the '25, so you gotta get me fixed. Yeah. 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And they'll probably just require a letter from your from your doctor just sort of supporting that, and then they'll be able to obviously look at what goes on from there for you. Okay? Yeah. So just that Yep. same just that same letter that I got from the hospital, really, Yep. saying Yep.","start_word":420,"end_word":523,"sentiment":"neutral","sentiment_score":0.04192686489281746},{"text":"that I'm unfit for work if I am or whatever. That's the one.","start_word":524,"end_word":536,"sentiment":"negative","sentiment_score":-0.5041741132736206},{"text":"Yeah. Yeah.","start_word":537,"end_word":538,"sentiment":"neutral","sentiment_score":0.06510379910469055},{"text":"Absolutely. All good.","start_word":539,"end_word":541,"sentiment":"positive","sentiment_score":0.4613977074623108},{"text":"And on the other side of things, we've done the investments, which as per our statement of advice we have last presented to you. So that's all been completed now. Yep. And Yep. I've just had a bit of a look at your super.","start_word":542,"end_word":585,"sentiment":"neutral","sentiment_score":0.20972378551959991},{"text":"It has been doing quite well in the last one month. You're up by about 2.84%. So it's good. We've done the switch. We've moved things into the estimated for you. You're saving a bit of money, which is important inside your super, and your investments are also working quite nicely. So it's good to see, and I'll keep watching things to see how everything goes moving forward.","start_word":586,"end_word":653,"sentiment":"positive","sentiment_score":0.5803943276405334},{"text":"Yep. We your annual review is sort of due in early January each year. But moving forward, I know we talked about doing catch ups. Did you want me to do a bit more of another catch up with you in about three months just to see Yep. how things are going for Yep. you, Yeah. or That'd is be that good. okay? Yeah. That's fine. Yeah. Yeah. Yeah. Yep. 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But is there anything Yep. you need from me at the moment? Any questions No. you might have No. for us while Everything's you've got me here pretty or good. no? No. Beautiful. Just just beneficiaries and yeah. Yep. Just wanted to hear about the income protection, really.","start_word":812,"end_word":884,"sentiment":"neutral","sentiment_score":0.11933207511901855},{"text":"Beautiful.","start_word":885,"end_word":885,"sentiment":"positive","sentiment_score":0.3937869369983673},{"text":"Yeah. Not a problem, Adele. Well, I'll make sure I'll liaise with Caden a bit more on that to see how we go over the next few weeks. And once Yep. we've got that letter from your next appointment, we can obviously chase up the claims team on that one again for you. Yep. That sounds In the good. meantime, if you need anything, please let me know. Always here Yep.","start_word":886,"end_word":956,"sentiment":"neutral","sentiment_score":0.17227990925312042},{"text":"and happy Will to help.","start_word":957,"end_word":961,"sentiment":"positive","sentiment_score":0.35157471895217896},{"text":"do. And, hopefully, Yeah. you, That's you fine. know, get through that pack the unpacking and organizing, and Good fun, isn't it? it is. It's Yeah. maybe isn't something you wanna do again after you've done it the first time. Well, I don't have to for a while now because we brought That's good. so yeah. Yeah. 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Have a good afternoon.","start_word":1044,"end_word":1066,"sentiment":"positive","sentiment_score":0.6947798728942871},{"text":"No worries.","start_word":1067,"end_word":1068,"sentiment":"neutral","sentiment_score":0.3170700967311859},{"text":"See you later.","start_word":1069,"end_word":1071,"sentiment":"positive","sentiment_score":0.439583033323288},{"text":"Bye. Bye bye.","start_word":1072,"end_word":1074,"sentiment":"neutral","sentiment_score":0.19713163375854492}],"average":{"sentiment":"neutral","sentiment_score":0.14190222372996406}}}}