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So do you specifically looking for a plan with a television? I'm sorry. Do you mean, like, a TV casting? Or okay. Yeah. Okay. Hold on. Because I haven't checked yet the bundle. I'm only seeing here we only offer actually a a bundle for a phone line and a mobile SIM plan and no television I mean, no TV. Is it Airtel India or Airtel Australia? Because okay. To which network are you currently reaching? So that I can I understand? But let me just go ahead on the website and to make sure that we are looking on the same screen. But because right now, if you are since you're currently on our website, you should be seeing a, like, a chatbot. It's usually located in the lower left right corner. Sorry. No. I just need to see what are you seeing on the screen so that mhmm. Yeah. Just have take a screenshot of your page and send a picture to the chatbot. I'll be able to see that on my end. Yeah. That's correct. I just wanna make sure that we are looking on the same budget. You send it? No. It's yeah. It's sent. I mean, it's fine. Please take your time. Please take your time. And then once you send it, please let me know so that I can also review it. Oh, sure. Let me check that. Hold on. One moment, please. She's been on the web. One moment, please. Just give me one second. Let me try to reload my page. I'll put you on hold for a minute or two, but I already have your the same website that you're looking looking at. So I'll get back to you soon. Okay? Stay on the line. Hello? Yes. I'm sorry. I'm still looking into it because we actually have made changes on our website. I just wanna make sure that the bundle is still being offered. Okay? Please stay on the line. Thank you. Hello? Yeah. Thank you so much for patiently holding. I've already confirmed and verified that we're no longer running the website. The only bundle that we Yeah. That's correct. The active bundle that we currently have is for the VoIP, the Internet service, and what else? Yeah. That's correct. Thank you. 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reached Airtel account department. My name is Mary. May I have your name, please? Sorry. Let me just go on our website.\n\nWhat service are you trying to look for? So do you specifically looking for a plan with a television? I'm sorry. Do you mean, like, a TV casting? Or okay.\n\nYeah. Okay. Hold on. Because I haven't checked yet the bundle. I'm only seeing here we only offer actually a a bundle for a phone line and a mobile SIM plan and no television I mean, no TV.\n\nIs it Airtel India or Airtel Australia? Because okay. To which network are you currently reaching? So that I can I understand? But let me just go ahead on the website and to make sure that we are looking on the same screen.\n\nBut because right now, if you are since you're currently on our website, you should be seeing a, like, a chatbot. It's usually located in the lower left right corner. Sorry. No. I just need to see what are you seeing on the screen so that mhmm.\n\nYeah. Just have take a screenshot of your page and send a picture to the chatbot. I'll be able to see that on my end. Yeah. That's correct.\n\nI just wanna make sure that we are looking on the same budget. You send it? No. It's yeah. It's sent.\n\nI mean, it's fine. Please take your time. Please take your time. And then once you send it, please let me know so that I can also review it. Oh, sure.\n\nLet me check that. Hold on. One moment, please. She's been on the web. One moment, please.\n\nJust give me one second. Let me try to reload my page. I'll put you on hold for a minute or two, but I already have your the same website that you're looking looking at. So I'll get back to you soon. Okay?\n\nStay on the line. Hello? Yes. I'm sorry. I'm still looking into it because we actually have made changes on our website.\n\nI just wanna make sure that the bundle is still being offered. Okay? Please stay on the line. Thank you. Hello?\n\nYeah. Thank you so much for patiently holding. I've already confirmed and verified that we're no longer running the website. The only bundle that we Yeah. That's correct.\n\nThe active bundle that we currently have is for the VoIP, the Internet service, and what else? Yeah. That's correct. Thank you. Thank you so much for your patience as well.","paragraphs":[{"sentences":[{"text":"You've reached Airtel account department.","start":1.12,"end":2.98,"sentiment":"neutral","sentiment_score":0.06362593770027161},{"text":"My name is Mary.","start":3.04,"end":4.08,"sentiment":"neutral","sentiment_score":0.06624057330191135},{"text":"May I have your name, please?","start":4.08,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.0503702045728763},{"text":"Sorry.","start":21.295,"end":21.795,"sentiment":"neutral","sentiment_score":-0.08479614555835724},{"text":"Let me just go on our website.","start":22.175,"end":24.195,"sentiment":"neutral","sentiment_score":-0.027674152914966856}],"sentiment":"neutral","sentiment_score":0.026382521442745045,"num_words":23,"start":1.12,"end":24.195},{"sentences":[{"text":"What service are you trying to look for?","start":27.055,"end":37.39,"sentiment":"neutral","sentiment_score":-0.0004273641388863325},{"text":"So do you specifically looking for a 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sure.","start":349.66,"end":350.47998,"sentiment":"neutral","sentiment_score":0.08947160094976425}],"sentiment":"neutral","sentiment_score":-0.0975313465441427,"num_words":31,"start":306.16498,"end":350.47998},{"sentences":[{"text":"Let me check that.","start":361.58,"end":362.535,"sentiment":"neutral","sentiment_score":0.0486899521201849},{"text":"Hold on.","start":362.535,"end":362.935,"sentiment":"neutral","sentiment_score":0.019258876331150532},{"text":"One moment, please.","start":362.935,"end":363.915,"sentiment":"neutral","sentiment_score":0.019130098323027294},{"text":"She's been on the web.","start":388.94998,"end":390.16998,"sentiment":"neutral","sentiment_score":0.020974835753440856},{"text":"One moment, please.","start":396.125,"end":397.505,"sentiment":"neutral","sentiment_score":0.016529103741049767}],"sentiment":"neutral","sentiment_score":0.026184079182498595,"num_words":17,"start":361.58,"end":397.505},{"sentences":[{"text":"Just give me one second.","start":424.845,"end":426.385,"sentiment":"neutral","sentiment_score":0.017896842584013938},{"text":"Let me try to reload my page.","start":426.445,"end":428.46503,"sentiment":"neutral","sentiment_score":0.02077786677650043},{"text":"I'll put you on hold for a minute or two, but I already have your the same website that you're looking looking at.","start":429.08502,"end":435.28,"sentiment":"neutral","sentiment_score":0.024829012220320495},{"text":"So I'll get back to you soon.","start":435.28,"end":436.63998,"sentiment":"neutral","sentiment_score":0.0463435703090259},{"text":"Okay?","start":436.63998,"end":437.13998,"sentiment":"neutral","sentiment_score":0.03335346281528473}],"sentiment":"neutral","sentiment_score":0.027064070148870002,"num_words":43,"start":424.845,"end":437.13998},{"sentences":[{"text":"Stay on the line.","start":437.19998,"end":438.1,"sentiment":"neutral","sentiment_score":0.024029144551604986},{"text":"Hello?","start":697.56,"end":698.06,"sentiment":"neutral","sentiment_score":0.01400013267993927},{"text":"Yes.","start":699.72,"end":700.12,"sentiment":"neutral","sentiment_score":0.032791659235954285},{"text":"I'm sorry.","start":700.12,"end":700.77997,"sentiment":"neutral","sentiment_score":-0.03552028676494956},{"text":"I'm still looking into it because we actually have made changes on our website.","start":701.0,"end":705.8,"sentiment":"neutral","sentiment_score":-0.04690612080906119}],"sentiment":"neutral","sentiment_score":-0.026582631578838282,"num_words":22,"start":437.19998,"end":705.8},{"sentences":[{"text":"I just wanna make sure that the bundle is still being offered.","start":705.8,"end":710.305,"sentiment":"neutral","sentiment_score":-0.011368307750672102},{"text":"Okay?","start":710.305,"end":710.805,"sentiment":"neutral","sentiment_score":-0.011088353581726553},{"text":"Please stay on the line.","start":710.865,"end":712.005,"sentiment":"neutral","sentiment_score":-0.009342395700514317},{"text":"Thank you.","start":713.265,"end":714.005,"sentiment":"neutral","sentiment_score":0.1188223846256733},{"text":"Hello?","start":813.35004,"end":813.85004,"sentiment":"neutral","sentiment_score":0.0403331033885479}],"sentiment":"neutral","sentiment_score":0.0039884689308348166,"num_words":21,"start":705.8,"end":813.85004},{"sentences":[{"text":"Yeah.","start":815.35004,"end":815.67,"sentiment":"neutral","sentiment_score":0.005963468924164772},{"text":"Thank you so much for patiently holding.","start":815.67,"end":817.67,"sentiment":"neutral","sentiment_score":0.05857032750334058},{"text":"I've already confirmed and verified that we're no longer running the website.","start":817.67,"end":821.85004,"sentiment":"neutral","sentiment_score":-0.01802844274789095},{"text":"The only bundle that we Yeah.","start":822.605,"end":826.845,"sentiment":"neutral","sentiment_score":-0.061693569645285606},{"text":"That's correct.","start":826.845,"end":827.58496,"sentiment":"neutral","sentiment_score":0.034047242254018784}],"sentiment":"neutral","sentiment_score":-0.0036590173175292356,"num_words":28,"start":815.35004,"end":827.58496},{"sentences":[{"text":"The active bundle that we currently have is for the VoIP, the Internet service, and what else?","start":827.64496,"end":836.28,"sentiment":"neutral","sentiment_score":0.0036611096823916714},{"text":"Yeah.","start":842.76,"end":843.16003,"sentiment":"neutral","sentiment_score":0.05254758521914482},{"text":"That's correct.","start":843.16003,"end":843.98004,"sentiment":"neutral","sentiment_score":0.16277121007442474},{"text":"Thank you.","start":847.48004,"end":848.12006,"sentiment":"positive","sentiment_score":0.7029517889022827},{"text":"Thank you so much for your patience as well.","start":848.12006,"end":850.30005,"sentiment":"positive","sentiment_score":0.7155608998404609}],"sentiment":"neutral","sentiment_score":0.2672993724624957,"num_words":31,"start":827.64496,"end":850.30005}]}}]},{"alternatives":[{"transcript":"Hi. My name is Earl. I'm just calling in regards to your website, but it says it offers TV, but does that mean I have to have your Internet as well to get it? How does it work? So I'm trying to just to be see if your service that provides the TV still, does it have to come with your Internet, or do you sell it separately? Yes. So yeah. So, basically, I'm just no. No. It's a television. It says select the Internet package and then select your language and then kinda select your modem. Now do you do you offer just the TV or does the TV set box that you provide have to because it's got international TV on it. Does it have to be part of your Internet? I don't know what you mean by TV or casting. All I'm saying is I've gone to www.airtel.au. Right? And I've gone into the oh, the bank page comes up. It goes now available in your language. And then it looks like it's all these TVs on it. Right? So it says keep them entertained with Airtel Airtel TV. Now if Airtel Airtel TV can we can that be sold separately, or is it included in your Internet? It's a bundle. Is that what you're telling me? Yeah. I have to have the Internet. And see, it's it's it's you you don't install it separately. Is that right? So you got you got home, NBN, networks, mobile business, and then support. Right? I'm looking at your product at the moment. Right? And is this all going to is this all just it's all Australia. I don't know what network, mate. All I know is I'm just reading from your your website. And I just wanted to see if this facility is together or is it separate process? Is it separate it doesn't can you separate from the bundle or it has to be part of the bundle? That's my question. Sure. So you can't help me with the I've gotta go through the chatbot. Is that right? So on the chatbot, the I see a selection between NBN network plans, private network plans, Airtel mobile SIM plans, and Airtel travel SIM plans. Okay. So you want me to take a screenshot of what I'm looking at the moment. Is that right? Okay. I'm just gonna show a snapshot of the top part of the page. Two seconds. I'm trying to if it there'll be if it is playing up at the moment. But it's frustrating as I'm doing something. Okay. And Yeah. I put it in the chat box. Yeah. I sent it. I just sent it. Yep. I just sent it. Yeah. We have an answer. Okay. Are we having pasta or anything else with that? Okay. Oh, yeah. Vegetables or anything like that? Okay. Let's try it. At least I answered the fine. Now does she know what I'm talking about? I just wanna know if it it looks like it comes in a bundle. I wanna be a 100% sure. I'll have to look at that, but I might have a look if there's another there's another price that I found that might be interesting. So we're gonna eat now, man. Yes, Alex. Okay. Yep. Okay. That's no longer that's no longer valid. Is that right? And there's no TV. Even if I bought the Internet service, there'll be no TV. Is that right? Perfect. Excellent. Thanks very much for your time. I appreciate that. Okay. Bye 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My name is Earl. I'm just calling in regards to your website, but it says it offers TV, but does that mean I have to have your Internet as well to get it? How does it work? So I'm trying to just to be see if your service that provides the TV still, does it have to come with your Internet, or do you sell it separately?\n\nYes. So yeah. So, basically, I'm just no. No. It's a television.\n\nIt says select the Internet package and then select your language and then kinda select your modem. Now do you do you offer just the TV or does the TV set box that you provide have to because it's got international TV on it. Does it have to be part of your Internet? I don't know what you mean by TV or casting. All I'm saying is I've gone to www.airtel.au.\n\nRight? And I've gone into the oh, the bank page comes up. It goes now available in your language. And then it looks like it's all these TVs on it. Right?\n\nSo it says keep them entertained with Airtel Airtel TV. Now if Airtel Airtel TV can we can that be sold separately, or is it included in your Internet? It's a bundle. Is that what you're telling me? Yeah.\n\nI have to have the Internet. And see, it's it's it's you you don't install it separately. Is that right? So you got you got home, NBN, networks, mobile business, and then support. Right?\n\nI'm looking at your product at the moment. Right? And is this all going to is this all just it's all Australia. I don't know what network, mate. All I know is I'm just reading from your your website.\n\nAnd I just wanted to see if this facility is together or is it separate process? Is it separate it doesn't can you separate from the bundle or it has to be part of the bundle? That's my question. Sure. So you can't help me with the I've gotta go through the chatbot.\n\nIs that right? So on the chatbot, the I see a selection between NBN network plans, private network plans, Airtel mobile SIM plans, and Airtel travel SIM plans. Okay. So you want me to take a screenshot of what I'm looking at the moment. Is that right?\n\nOkay. I'm just gonna show a snapshot of the top part of the page. Two seconds. I'm trying to if it there'll be if it is playing up at the moment. But it's frustrating as I'm doing something.\n\nOkay. And Yeah. I put it in the chat box. Yeah. I sent it.\n\nI just sent it. Yep. I just sent it. Yeah. We have an answer.\n\nOkay. Are we having pasta or anything else with that? Okay. Oh, yeah. Vegetables or anything like that?\n\nOkay. Let's try it. At least I answered the fine. Now does she know what I'm talking about? I just wanna know if it it looks like it comes in a bundle.\n\nI wanna be a 100% sure. I'll have to look at that, but I might have a look if there's another there's another price that I found that might be interesting. So we're gonna eat now, man. Yes, Alex. Okay.\n\nYep. Okay. That's no longer that's no longer valid. Is that right? And there's no TV.\n\nEven if I bought the Internet service, there'll be no TV. Is that right? Perfect. Excellent. Thanks very much for your time.\n\nI appreciate that. Okay. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.8399997,"end":6.08,"sentiment":"neutral","sentiment_score":0.0264528077095747},{"text":"My name is Earl.","start":6.08,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.026146546006202698},{"text":"I'm just calling in regards to your website, but it says it offers TV, but does that mean I have to have your Internet as well to get it?","start":6.7999997,"end":17.965,"sentiment":"neutral","sentiment_score":-0.006072675488118468},{"text":"How does it work?","start":18.904999,"end":19.885,"sentiment":"neutral","sentiment_score":0.032255569472908974},{"text":"So I'm trying to just to be see if your service that provides the TV still, does it have to come with your Internet, or do you sell it separately?","start":30.699999,"end":45.215,"sentiment":"neutral","sentiment_score":-0.023646042744318644}],"sentiment":"neutral","sentiment_score":-0.009197464733220199,"num_words":68,"start":5.8399997,"end":45.215},{"sentences":[{"text":"Yes.","start":55.81,"end":56.13,"sentiment":"neutral","sentiment_score":0.025371231138706207},{"text":"So yeah.","start":56.13,"end":56.69,"sentiment":"neutral","sentiment_score":0.0015103304758667946},{"text":"So, basically, I'm just no.","start":56.69,"end":58.61,"sentiment":"neutral","sentiment_score":-0.1282913602888584},{"text":"No.","start":58.61,"end":58.77,"sentiment":"negative","sentiment_score":-0.33643558621406555},{"text":"It's a television.","start":58.77,"end":59.510002,"sentiment":"neutral","sentiment_score":-0.16709446658690771}],"sentiment":"neutral","sentiment_score":-0.12089865794405341,"num_words":12,"start":55.81,"end":59.510002},{"sentences":[{"text":"It says select the Internet package and then select your language and then kinda select your modem.","start":59.89,"end":66.39,"sentiment":"neutral","sentiment_score":-0.04912930069600835},{"text":"Now do you do you offer just the TV or does the TV set box that you provide have to because it's got international TV on it.","start":66.45,"end":80.835,"sentiment":"neutral","sentiment_score":0.006076879385444853},{"text":"Does it have to be part of your Internet?","start":80.975,"end":84.33,"sentiment":"neutral","sentiment_score":-0.0132500645187166},{"text":"I don't know what you mean by TV or casting.","start":93.83,"end":96.41,"sentiment":"neutral","sentiment_score":-0.12711866199970245},{"text":"All I'm saying is I've gone to www.airtel.au.","start":96.775,"end":101.115,"sentiment":"neutral","sentiment_score":0.0004396445583552122}],"sentiment":"neutral","sentiment_score":-0.02898651285385582,"num_words":71,"start":59.89,"end":101.115},{"sentences":[{"text":"Right?","start":101.174995,"end":101.674995,"sentiment":"neutral","sentiment_score":0.02538144774734974},{"text":"And I've gone into the oh, the bank page comes up.","start":102.454994,"end":105.655,"sentiment":"neutral","sentiment_score":0.0686157074841586},{"text":"It goes now available in your language.","start":105.655,"end":107.755,"sentiment":"neutral","sentiment_score":0.1481625735759735},{"text":"And then it looks like it's all these TVs on it.","start":107.975,"end":110.65,"sentiment":"neutral","sentiment_score":0.10984048044139688},{"text":"Right?","start":110.65,"end":111.15,"sentiment":"neutral","sentiment_score":0.06492911279201508}],"sentiment":"neutral","sentiment_score":0.09969247234684805,"num_words":31,"start":101.174995,"end":111.15},{"sentences":[{"text":"So it says keep them entertained with Airtel Airtel TV.","start":111.69,"end":115.39,"sentiment":"neutral","sentiment_score":0.20227596610784532},{"text":"Now if Airtel Airtel TV can we can that be sold separately, or is it included in your Internet?","start":116.09,"end":124.59,"sentiment":"neutral","sentiment_score":0.023913347211323287},{"text":"It's a bundle.","start":140.24,"end":141.14,"sentiment":"neutral","sentiment_score":-0.13415871560573578},{"text":"Is that what you're telling me?","start":141.2,"end":142.24,"sentiment":"neutral","sentiment_score":-0.13511491318543753},{"text":"Yeah.","start":142.24,"end":142.40001,"sentiment":"neutral","sentiment_score":-0.1392416954040527}],"sentiment":"neutral","sentiment_score":0.028838613763069496,"num_words":39,"start":111.69,"end":142.40001},{"sentences":[{"text":"I have to have the Internet.","start":142.40001,"end":143.7,"sentiment":"neutral","sentiment_score":-0.1379831445713838},{"text":"And see, it's it's it's you you don't install it separately.","start":144.0,"end":146.98001,"sentiment":"neutral","sentiment_score":-0.17545147172429346},{"text":"Is that right?","start":147.04001,"end":147.94,"sentiment":"neutral","sentiment_score":-0.10145561397075653},{"text":"So you got you got home, NBN, networks, mobile business, and then support.","start":162.465,"end":166.80501,"sentiment":"neutral","sentiment_score":0.005836157844616816},{"text":"Right?","start":167.745,"end":168.18,"sentiment":"neutral","sentiment_score":0.03653823956847191}],"sentiment":"neutral","sentiment_score":-0.08675951784586206,"num_words":34,"start":142.40001,"end":168.18},{"sentences":[{"text":"I'm looking at your product at the moment.","start":168.73999,"end":171.07999,"sentiment":"neutral","sentiment_score":0.04231100622564554},{"text":"Right?","start":171.37999,"end":171.87999,"sentiment":"neutral","sentiment_score":0.02876630239188671},{"text":"And is this all going to is this all just it's all Australia.","start":172.26,"end":177.64,"sentiment":"neutral","sentiment_score":0.011237751191052107},{"text":"I don't know what network, mate.","start":186.65501,"end":188.175,"sentiment":"neutral","sentiment_score":-0.06761093189318974},{"text":"All I know is I'm just reading from your your website.","start":188.175,"end":191.63501,"sentiment":"neutral","sentiment_score":-0.02698769708248702}],"sentiment":"neutral","sentiment_score":-0.004850901066301725,"num_words":39,"start":168.73999,"end":191.63501},{"sentences":[{"text":"And I just wanted to see if this facility is together or is it separate process?","start":194.01501,"end":199.95,"sentiment":"neutral","sentiment_score":-0.014420858991798013},{"text":"Is it separate it doesn't can you separate from the bundle or it has to be part of the bundle?","start":200.17,"end":204.40999,"sentiment":"neutral","sentiment_score":-0.04057154962792993},{"text":"That's my question.","start":204.40999,"end":205.46999,"sentiment":"neutral","sentiment_score":-0.055276608715454735},{"text":"Sure.","start":213.675,"end":214.175,"sentiment":"neutral","sentiment_score":0.01116359792649746},{"text":"So you can't help me with the I've gotta go through the chatbot.","start":229.29,"end":231.93,"sentiment":"neutral","sentiment_score":-0.21354925976349756}],"sentiment":"neutral","sentiment_score":-0.07496172342590003,"num_words":53,"start":194.01501,"end":231.93},{"sentences":[{"text":"Is that right?","start":231.93,"end":232.75,"sentiment":"neutral","sentiment_score":-0.060054878393809},{"text":"So on the chatbot, the I see a selection between NBN network plans, private network plans, Airtel mobile SIM plans, and Airtel travel SIM plans.","start":238.02501,"end":248.60501,"sentiment":"neutral","sentiment_score":-0.0013794764131307602},{"text":"Okay.","start":258.8,"end":259.3,"sentiment":"neutral","sentiment_score":0.07717099040746689},{"text":"So you want me to take a screenshot of what I'm looking at the moment.","start":259.52,"end":262.72,"sentiment":"neutral","sentiment_score":0.060354886949062346},{"text":"Is that right?","start":262.72,"end":263.62,"sentiment":"neutral","sentiment_score":0.07802532985806465}],"sentiment":"neutral","sentiment_score":0.021317419972508512,"num_words":47,"start":231.93,"end":263.62},{"sentences":[{"text":"Okay.","start":269.92502,"end":270.325,"sentiment":"neutral","sentiment_score":0.05490025132894516},{"text":"I'm just gonna show a snapshot of the top part of the page.","start":270.325,"end":273.785,"sentiment":"neutral","sentiment_score":0.05318846496251913},{"text":"Two seconds.","start":277.20502,"end":277.945,"sentiment":"neutral","sentiment_score":0.009108460042625666},{"text":"I'm trying to if it there'll be if it is playing up at the moment.","start":301.075,"end":305.04,"sentiment":"neutral","sentiment_score":-0.1889202579855919},{"text":"But it's frustrating as I'm doing something.","start":306.30002,"end":308.24,"sentiment":"negative","sentiment_score":-0.5733175022261483}],"sentiment":"neutral","sentiment_score":-0.1600647149852624,"num_words":38,"start":269.92502,"end":308.24},{"sentences":[{"text":"Okay.","start":310.62,"end":311.12,"sentiment":"neutral","sentiment_score":-0.11552727222442628},{"text":"And Yeah.","start":313.58002,"end":328.025,"sentiment":"neutral","sentiment_score":-0.09265634790062904},{"text":"I put it in the chat box.","start":328.025,"end":329.725,"sentiment":"neutral","sentiment_score":0.046955285859959464},{"text":"Yeah.","start":347.875,"end":348.195,"sentiment":"neutral","sentiment_score":0.031983524560928345},{"text":"I sent it.","start":348.195,"end":349.015,"sentiment":"neutral","sentiment_score":0.031726593151688576}],"sentiment":"neutral","sentiment_score":0.01107216692928757,"num_words":14,"start":310.62,"end":349.015},{"sentences":[{"text":"I just sent it.","start":349.315,"end":350.295,"sentiment":"neutral","sentiment_score":0.041490421164780855},{"text":"Yep.","start":350.83502,"end":351.075,"sentiment":"neutral","sentiment_score":0.09520735591650008},{"text":"I just sent it.","start":351.075,"end":352.135,"sentiment":"neutral","sentiment_score":0.08072872459888458},{"text":"Yeah.","start":511.185,"end":511.50497,"sentiment":"neutral","sentiment_score":0.03361067920923233},{"text":"We have an answer.","start":511.50497,"end":512.485,"sentiment":"neutral","sentiment_score":0.025603061076253653}],"sentiment":"neutral","sentiment_score":0.051436204463243484,"num_words":14,"start":349.315,"end":512.485},{"sentences":[{"text":"Okay.","start":519.505,"end":519.99,"sentiment":"neutral","sentiment_score":0.02297530509531498},{"text":"Are we having pasta or anything else with that?","start":522.39,"end":524.81,"sentiment":"neutral","sentiment_score":0.017878828363286123},{"text":"Okay.","start":525.83,"end":526.33,"sentiment":"neutral","sentiment_score":0.0178398285061121},{"text":"Oh, yeah.","start":527.35,"end":527.67,"sentiment":"neutral","sentiment_score":0.016213995404541492},{"text":"Vegetables or anything like that?","start":527.67,"end":529.20996,"sentiment":"neutral","sentiment_score":0.01026705577969551}],"sentiment":"neutral","sentiment_score":0.01586043658769793,"num_words":18,"start":519.505,"end":529.20996},{"sentences":[{"text":"Okay.","start":530.47,"end":530.87,"sentiment":"neutral","sentiment_score":0.02862100675702095},{"text":"Let's try it.","start":530.87,"end":531.77,"sentiment":"neutral","sentiment_score":0.034664503609140716},{"text":"At least I answered the fine.","start":560.6,"end":562.3,"sentiment":"neutral","sentiment_score":0.05331292189657688},{"text":"Now does she know what I'm talking about?","start":566.46497,"end":568.485,"sentiment":"neutral","sentiment_score":-0.004090647038538009},{"text":"I just wanna know if it it looks like it comes in a bundle.","start":571.745,"end":573.985,"sentiment":"neutral","sentiment_score":-0.0013323984374957426}],"sentiment":"neutral","sentiment_score":0.012534790454083122,"num_words":32,"start":530.47,"end":573.985},{"sentences":[{"text":"I wanna be a 100% sure.","start":573.985,"end":575.605,"sentiment":"neutral","sentiment_score":0.004678289871662855},{"text":"I'll have to look at that, but I might have a look if there's another there's another price that I found that might be interesting.","start":579.82,"end":584.8,"sentiment":"neutral","sentiment_score":-0.002835345398634672},{"text":"So we're gonna eat now, man.","start":586.7,"end":588.39996,"sentiment":"neutral","sentiment_score":0.010088391446818909},{"text":"Yes, Alex.","start":698.52,"end":699.26,"sentiment":"neutral","sentiment_score":0.03081580437719822},{"text":"Okay.","start":712.09503,"end":712.59503,"sentiment":"neutral","sentiment_score":0.05377474054694176}],"sentiment":"neutral","sentiment_score":0.0033280700561590494,"num_words":40,"start":573.985,"end":712.59503},{"sentences":[{"text":"Yep.","start":814.34,"end":814.84,"sentiment":"neutral","sentiment_score":0.018076758831739426},{"text":"Okay.","start":822.84503,"end":823.16504,"sentiment":"neutral","sentiment_score":-0.03837404400110245},{"text":"That's no longer that's no longer valid.","start":823.16504,"end":825.16504,"sentiment":"neutral","sentiment_score":-0.10990187632186073},{"text":"Is that right?","start":825.16504,"end":826.065,"sentiment":"neutral","sentiment_score":-0.01220154327650865},{"text":"And there's no TV.","start":838.06,"end":839.18,"sentiment":"neutral","sentiment_score":-0.05730656394734979}],"sentiment":"neutral","sentiment_score":-0.06596508156508207,"num_words":16,"start":814.34,"end":839.18},{"sentences":[{"text":"Even if I bought the Internet service, there'll be no TV.","start":839.18,"end":841.57996,"sentiment":"neutral","sentiment_score":-0.06052209132096984},{"text":"Is that right?","start":841.57996,"end":842.1449,"sentiment":"neutral","sentiment_score":0.010118127800524235},{"text":"Perfect.","start":843.9049,"end":844.4049,"sentiment":"positive","sentiment_score":0.5439684391021729},{"text":"Excellent.","start":844.4649,"end":844.9649,"sentiment":"positive","sentiment_score":0.613540530204773},{"text":"Thanks very much for your time.","start":845.0249,"end":846.1449,"sentiment":"positive","sentiment_score":0.653856098651886}],"sentiment":"neutral","sentiment_score":0.20205713364041664,"num_words":22,"start":839.18,"end":846.1449},{"sentences":[{"text":"I appreciate that.","start":846.1449,"end":847.0249,"sentiment":"positive","sentiment_score":0.5650439858436584},{"text":"Okay.","start":847.0249,"end":847.5249,"sentiment":"neutral","sentiment_score":0.0537475161254406},{"text":"Bye bye.","start":847.6649,"end":848.3249,"sentiment":"positive","sentiment_score":0.5775062441825867}],"sentiment":"positive","sentiment_score":0.4839819936702649,"num_words":6,"start":846.1449,"end":848.3249}]}}]}],"paragraphs":{"transcript":"\nChannel 0: You've reached Airtel account department. My name is Mary. May I have your name, please?\n\nChannel 1: Hi. My name is Earl. I'm just calling in regards to your website, but it says it offers TV, but does that mean I have to have your Internet as well to get it? How does it work?\n\nChannel 0: Sorry. Let me just go on our website. What service are you trying to look\n\nChannel 1: So I'm trying to just to be see if your service\n\nChannel 0: for?\n\nChannel 1: that provides the TV still, does it have to come with your Internet, or do you sell it separately?\n\nChannel 0: So do you specifically looking for a plan with a television?\n\nChannel 1: Yes. So yeah. So, basically, I'm just no. No. It's\n\nChannel 0: I'm\n\nChannel 1: a television. It says select\n\nChannel 0: sorry.\n\nChannel 1: the Internet package and then select your language and then kinda select your modem. Now do you do you offer just the TV or does the TV set box that you provide have to because it's got international TV on it. Does it have to be part of your Internet?\n\nChannel 0: Do you mean, like, a TV casting?\n\nChannel 1: I don't\n\nChannel 0: Or\n\nChannel 1: know what you mean by TV or casting. All I'm saying is I've gone to www.airtel.au. Right?\n\nChannel 0: okay. Yeah.\n\nChannel 1: And I've gone into the oh, the bank page comes up. It goes now available in your language. And then it looks\n\nChannel 0: Okay.\n\nChannel 1: like it's all these TVs on it. Right? So it says keep them entertained with Airtel Airtel TV. Now if Airtel Airtel TV can we can that be sold separately, or is it included in your Internet?\n\nChannel 0: Hold on. Because I haven't checked yet the bundle.\n\nChannel 1: It's a bundle. Is that what you're telling me? Yeah. I have to have the Internet. And see, it's it's it's you you don't install it separately.\n\nIs that right?\n\nChannel 0: I'm only seeing here we only offer actually a a bundle for a phone line and a mobile SIM plan and no television I mean, no\n\nChannel 1: So you\n\nChannel 0: TV.\n\nChannel 1: got you got home, NBN, networks, mobile business, and then support. Right? I'm looking at your product at the moment. Right? And is\n\nChannel 0: Is\n\nChannel 1: this\n\nChannel 0: it\n\nChannel 1: all\n\nChannel 0: Airtel\n\nChannel 1: going to\n\nChannel 0: India\n\nChannel 1: is this all\n\nChannel 0: or\n\nChannel 1: just\n\nChannel 0: Airtel Australia? Because\n\nChannel 1: it's all Australia.\n\nChannel 0: okay. To which network are you currently reaching?\n\nChannel 1: I\n\nChannel 0: So\n\nChannel 1: don't\n\nChannel 0: that\n\nChannel 1: know\n\nChannel 0: I can\n\nChannel 1: what network, mate. All I know is I'm just reading from your your website. And I just wanted to see if this facility is together or is it separate process? Is it separate it doesn't can you separate from the bundle or it has to be part of the bundle? That's my question.\n\nChannel 0: I understand? But let me just go ahead on the website and to make sure that we are looking on the same screen. But because\n\nChannel 1: Sure.\n\nChannel 0: right now, if you are since you're currently on our website, you should be seeing a, like, a chatbot. It's usually located in the lower left right corner. Sorry.\n\nChannel 1: So you can't help me with the I've gotta go through the chatbot. Is that right?\n\nChannel 0: No. I just need to see what are you seeing on the screen so\n\nChannel 1: So\n\nChannel 0: that\n\nChannel 1: on the chatbot, the I see a selection between NBN network plans, private network plans, Airtel mobile SIM plans, and Airtel travel SIM plans.\n\nChannel 0: mhmm. Yeah. Just have take a screenshot of your page and send a picture to the chatbot. I'll be able to see that on my end.\n\nChannel 1: Okay. So you want me to take a screenshot of what I'm looking at the moment. Is that right?\n\nChannel 0: Yeah. That's correct. I just wanna make sure that we are looking on the same budget.\n\nChannel 1: Okay. I'm just gonna show a snapshot of the top part of the page. Two seconds.\n\nChannel 0: You send it?\n\nChannel 1: I'm trying to if it there'll be if it is\n\nChannel 0: No.\n\nChannel 1: playing\n\nChannel 0: It's\n\nChannel 1: up at the moment.\n\nChannel 0: yeah. It's sent. I\n\nChannel 1: But\n\nChannel 0: mean, it's\n\nChannel 1: it's frustrating\n\nChannel 0: fine. Please\n\nChannel 1: as I'm\n\nChannel 0: take\n\nChannel 1: doing\n\nChannel 0: your\n\nChannel 1: something.\n\nChannel 0: time.\n\nChannel 1: Okay. And Yeah. I put it in the chat box.\n\nChannel 0: Please take your time. And then once you send it, please let me know so that I can also\n\nChannel 1: Yeah.\n\nChannel 0: review\n\nChannel 1: I sent\n\nChannel 0: it.\n\nChannel 1: it. I just sent\n\nChannel 0: Oh,\n\nChannel 1: it.\n\nChannel 0: sure.\n\nChannel 1: Yep. I just sent it.\n\nChannel 0: Let me check that. Hold on. One moment, please. She's been on the web. One moment, please.\n\nJust give me one second. Let me try to reload my page. I'll put you on hold for a minute or two, but I already have your the same website that you're looking looking at. So I'll get back to you soon. Okay?\n\nStay on the line.\n\nChannel 1: Yeah. We have an answer. Okay. Are we having pasta or anything else with that? Okay.\n\nOh, yeah. Vegetables or anything like that? Okay. Let's try it. At least I answered the fine.\n\nNow does she know what I'm talking about? I just wanna know if it it looks like it comes in a bundle. I wanna be a 100% sure. I'll have to look at that, but I might have a look if there's another there's another price that I found that might be interesting. So we're gonna eat now, man.\n\nChannel 0: Hello?\n\nChannel 1: Yes, Alex.\n\nChannel 0: Yes. I'm sorry. I'm still looking into it because we actually have made changes on our website. I just wanna make sure that the bundle is still being offered. Okay?\n\nPlease stay on the line.\n\nChannel 1: Okay.\n\nChannel 0: Thank you. Hello?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Thank you so much for patiently holding. I've already confirmed and verified that we're no longer running the website. The only\n\nChannel 1: Okay.\n\nChannel 0: bundle\n\nChannel 1: That's\n\nChannel 0: that\n\nChannel 1: no\n\nChannel 0: we\n\nChannel 1: longer that's no longer valid. Is that right?\n\nChannel 0: Yeah. That's correct. The active bundle that we currently have is for the VoIP, the Internet service, and what else?\n\nChannel 1: And there's no TV. Even if I bought the Internet service, there'll be no TV. Is that right?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Perfect. Excellent. Thanks very much for your time. I appreciate that. Okay.\n\nChannel 0: Thank\n\nChannel 1: Bye\n\nChannel 0: you.\n\nChannel 1: bye.\n\nChannel 0: Thank you so much for your patience as well.","paragraphs":[{"sentences":[{"text":"You've reached Airtel account department.","start":1.12,"end":2.98,"sentiment":"neutral","sentiment_score":0.06362593770027161},{"text":"My name is Mary.","start":3.04,"end":4.08,"sentiment":"neutral","sentiment_score":0.06624057330191135},{"text":"May I have your name, please?","start":4.08,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.0503702045728763}],"sentiment":"neutral","sentiment_score":0.05902088060975075,"channel":0,"num_words":15,"start":1.12,"end":5.2999997},{"sentences":[{"text":"Hi.","start":5.8399997,"end":6.08,"sentiment":"neutral","sentiment_score":0.0264528077095747},{"text":"My name is Earl.","start":6.08,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.026146546006202698},{"text":"I'm just calling in regards to your website, but it says it offers TV, but does that mean I have to have your Internet as well to get it?","start":6.7999997,"end":17.965,"sentiment":"neutral","sentiment_score":-0.006072675488118468},{"text":"How does it work?","start":18.904999,"end":19.885,"sentiment":"neutral","sentiment_score":0.032255569472908974}],"sentiment":"neutral","sentiment_score":0.00220930738080489,"channel":1,"num_words":38,"start":5.8399997,"end":19.885},{"sentences":[{"text":"Sorry.","start":21.295,"end":21.795,"sentiment":"neutral","sentiment_score":-0.08479614555835724},{"text":"Let me just go on our website.","start":22.175,"end":24.195,"sentiment":"neutral","sentiment_score":-0.027674152914966856},{"text":"What service are you trying to look","start":27.055,"end":29.85,"sentiment":"neutral","sentiment_score":0.0016022090400968278}],"sentiment":"neutral","sentiment_score":-0.017819983512163164,"channel":0,"num_words":15,"start":21.295,"end":29.85},{"sentences":[{"text":"So I'm trying to just to be see if your 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correct.","start":843.16003,"end":843.98004,"sentiment":"neutral","sentiment_score":0.16277121007442474}],"sentiment":"neutral","sentiment_score":0.12603000178933144,"channel":0,"num_words":3,"start":842.76,"end":843.98004},{"sentences":[{"text":"Perfect.","start":843.9049,"end":844.4049,"sentiment":"positive","sentiment_score":0.5439684391021729},{"text":"Excellent.","start":844.4649,"end":844.9649,"sentiment":"positive","sentiment_score":0.613540530204773},{"text":"Thanks very much for your time.","start":845.0249,"end":846.1449,"sentiment":"positive","sentiment_score":0.653856098651886},{"text":"I appreciate that.","start":846.1449,"end":847.0249,"sentiment":"positive","sentiment_score":0.5650439858436584},{"text":"Okay.","start":847.0249,"end":847.5249,"sentiment":"neutral","sentiment_score":0.0537475161254406}],"sentiment":"positive","sentiment_score":0.5691270862395564,"channel":1,"num_words":12,"start":843.9049,"end":847.5249},{"sentences":[{"text":"Thank","start":847.48004,"end":847.80005,"sentiment":"positive","sentiment_score":0.7305880784988403}],"sentiment":"positive","sentiment_score":0.7305880784988403,"channel":0,"num_words":1,"start":847.48004,"end":847.80005},{"sentences":[{"text":"Bye","start":847.6649,"end":847.8249,"sentiment":"positive","sentiment_score":0.6298325061798096}],"sentiment":"positive","sentiment_score":0.6298325061798096,"channel":1,"num_words":1,"start":847.6649,"end":847.8249},{"sentences":[{"text":"you.","start":847.80005,"end":848.12006,"sentiment":"positive","sentiment_score":0.6753154993057251}],"sentiment":"positive","sentiment_score":0.6753154993057251,"channel":0,"num_words":1,"start":847.80005,"end":848.12006},{"sentences":[{"text":"bye.","start":847.8249,"end":848.3249,"sentiment":"positive","sentiment_score":0.5251799821853638}],"sentiment":"positive","sentiment_score":0.5251799821853638,"channel":1,"num_words":1,"start":847.8249,"end":848.3249},{"sentences":[{"text":"Thank you so much for your patience as well.","start":848.12006,"end":850.30005,"sentiment":"positive","sentiment_score":0.7155608998404609}],"sentiment":"positive","sentiment_score":0.7155608998404609,"channel":0,"num_words":9,"start":848.12006,"end":850.30005}]},"summary":{"result":"success","short":"The customer, Earl, is trying to understand how to get a bundle for his television package. He asks the agent, Mary, if the TV package is included in the bundle or if it is separate. Mary explains that the bundle is for both the Internet and TV package, and she sends Earl a screenshot of the website to review. They also discuss the availability of the bundle and clarify that the bundle is still valid."},"intents":{"segments":[{"text":"My name is Earl. I'm just calling in regards to your website, but it says it offers TV, but does that mean I have to have your Internet as well to get it? How does it work?","start_word":16,"end_word":52,"intents":[{"intent":"Check availability of tv and internet","confidence_score":0.00029264874}]},{"text":"All I know is I'm just reading from your your website. And I just wanted to see if this facility is together or is it separate process? Is it separate it doesn't can you separate from the bundle or it has to be part of the bundle? That's my question.","start_word":394,"end_word":443,"intents":[{"intent":"Seek clarification on separate process","confidence_score":0.0012406354}]},{"text":"Let me check that. Hold on. One moment, please. She's been on the web. One moment, please. Just give me one second. Let me try to reload my page. I'll put you on hold for a minute or two, but I already have your the same website that you're looking looking at. So I'll get back to you soon. Okay?","start_word":716,"end_word":775,"intents":[{"intent":"Check and update website","confidence_score":0.000039746054}]}]},"sentiments":{"segments":[{"text":"You've reached Airtel account department. My name is Mary. May I have your name, please? Hi. My name is Earl. I'm just calling in regards to your website, but it says it offers TV, but does that mean I have to have your Internet as well to get it? How does it work? Sorry. Let me just go on our website. What service are you trying to look So I'm trying to just to be see if your service for? that provides the TV still, does it have to come with your Internet, or do you sell it separately? So do you specifically looking for a plan with a television? Yes. So yeah. So, basically, I'm just no.","start_word":0,"end_word":117,"sentiment":"neutral","sentiment_score":-0.006191282533109188},{"text":"No.","start_word":118,"end_word":118,"sentiment":"negative","sentiment_score":-0.33643558621406555},{"text":"It's I'm a television. It says select sorry. the Internet package and then select your language and then kinda select your modem. Now do you do you offer just the TV or does the TV set box that you provide have to because it's got international TV on it. Does it have to be part of your Internet? Do you mean, like, a TV casting? I don't Or know what you mean by TV or casting. All I'm saying is I've gone to www.airtel.au. Right? okay. Yeah. And I've gone into the oh, the bank page comes up. It goes now available in your language. And then it looks Okay. like it's all these TVs on it. Right? So it says keep them entertained with Airtel Airtel TV. Now if Airtel Airtel TV can we can that be sold separately, or is it included in your Internet? Hold on. Because I haven't checked yet the bundle. It's a bundle. Is that what you're telling me? Yeah. I have to have the Internet. And see, it's it's it's you you don't install it separately. Is that right? I'm only seeing here we only offer actually a a bundle for a phone line and a mobile SIM plan and no television I mean, no So you TV. got you got home, NBN, networks, mobile business, and then support. Right? I'm looking at your product at the moment. Right? And is Is this it all Airtel going to India is this all or just Airtel Australia? Because it's all Australia. okay. To which network are you currently reaching? I So don't that know I can what network, mate. All I know is I'm just reading from your your website. And I just wanted to see if this facility is together or is it separate process? Is it separate it doesn't can you separate from the bundle or it has to be part of the bundle? That's my question. I understand? But let me just go ahead on the website and to make sure that we are looking on the same screen. But because Sure. right now, if you are since you're currently on our website, you should be seeing a, like, a chatbot. It's usually located in the lower left right corner. Sorry. So you can't help me with the I've gotta go through the chatbot. Is that right? No. I just need to see what are you seeing on the screen so So that on the chatbot, the I see a selection between NBN network plans, private network plans, Airtel mobile SIM plans, and Airtel travel SIM plans. mhmm. Yeah. Just have take a screenshot of your page and send a picture to the chatbot. I'll be able to see that on my end. Okay. So you want me to take a screenshot of what I'm looking at the moment. Is that right? Yeah. That's correct. I just wanna make sure that we are looking on the same budget. Okay. I'm just gonna show a snapshot of the top part of the page. Two seconds. You send it? I'm trying to if it there'll be if it is No.","start_word":119,"end_word":645,"sentiment":"neutral","sentiment_score":-0.022816582340782463},{"text":"playing It's up at the moment.","start_word":646,"end_word":651,"sentiment":"negative","sentiment_score":-0.40241992473602295},{"text":"yeah.","start_word":652,"end_word":652,"sentiment":"neutral","sentiment_score":-0.23387517035007477},{"text":"It's sent. I But mean, it's it's frustrating fine. Please as I'm take doing your something.","start_word":653,"end_word":668,"sentiment":"negative","sentiment_score":-0.5472676157951355},{"text":"time. Okay. And Yeah. I put it in the chat box. Please take your time. And then once you send it, please let me know so that I can also Yeah. review I sent it. it. I just sent Oh, it. sure. Yep. I just sent it. Let me check that. Hold on. One moment, please. She's been on the web. One moment, please. Just give me one second. Let me try to reload my page. I'll put you on hold for a minute or two, but I already have your the same website that you're looking looking at. So I'll get back to you soon. Okay? Stay on the line. Yeah. We have an answer. Okay. Are we having pasta or anything else with that? Okay. Oh, yeah. Vegetables or anything like that? Okay. Let's try it. At least I answered the fine. Now does she know what I'm talking about? I just wanna know if it it looks like it comes in a bundle. I wanna be a 100% sure. I'll have to look at that, but I might have a look if there's another there's another price that I found that might be interesting. So we're gonna eat now, man. Hello? Yes, Alex. Yes. I'm sorry. I'm still looking into it because we actually have made changes on our website. I just wanna make sure that the bundle is still being offered. Okay? Please stay on the line. Okay. Thank you. Hello? Yep. Yeah. Thank you so much for patiently holding. I've already confirmed and verified that we're no longer running the website. The only Okay. bundle That's that no we longer that's no longer valid. Is that right? Yeah. That's correct. The active bundle that we currently have is for the VoIP, the Internet service, and what else? And there's no TV. Even if I bought the Internet service, there'll be no TV. Is that right? Yeah. That's correct.","start_word":669,"end_word":991,"sentiment":"neutral","sentiment_score":0.00784245992062077},{"text":"Perfect. Excellent. Thanks very much for your time. I appreciate that.","start_word":992,"end_word":1002,"sentiment":"positive","sentiment_score":0.6099888682365417},{"text":"Okay.","start_word":1003,"end_word":1003,"sentiment":"neutral","sentiment_score":0.1353815495967865},{"text":"Thank Bye you. bye. Thank you so much for your patience as well.","start_word":1004,"end_word":1016,"sentiment":"positive","sentiment_score":0.7145489454269409}],"average":{"sentiment":"neutral","sentiment_score":-0.008676558377449973}}}}