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afternoon. This is Airtel accounts. How may I help you today? You're pertaining with your travel SIM card. Is that right?\n\nOr travel plans? Okay. Okay. Perfect. May I have your name, please?\n\nIn that way, I can endorse you to our tech team to further assist you. Okay. Melrose. Okay. Thank you.\n\nMelrose, just give me a minute. Let me check if our tech team is available. Okay? Just bear with me. Thank you so much.\n\nThank you so much for patiently waiting, Melrose. Our tech, Rev, is disengaged on a call right now, but I've already forwarded your name and phone number. They will call you shortly. The good phone number to call you back is ends in 5747, the one you're using right now? Hello?","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.16,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.32439887523651123},{"text":"This is Airtel accounts.","start":0.71999997,"end":2.0,"sentiment":"neutral","sentiment_score":0.27492164820432663},{"text":"How may I help you today?","start":2.0,"end":3.3,"sentiment":"neutral","sentiment_score":0.28277314951022464},{"text":"You're pertaining with your travel SIM card.","start":33.49,"end":36.53,"sentiment":"neutral","sentiment_score":-0.0020592265895434786},{"text":"Is that right?","start":36.53,"end":37.25,"sentiment":"neutral","sentiment_score":0.013813076540827751}],"sentiment":"neutral","sentiment_score":0.15782490381124345,"num_words":22,"start":0.16,"end":37.25},{"sentences":[{"text":"Or travel plans?","start":37.25,"end":38.63,"sentiment":"neutral","sentiment_score":-0.003397284851719936},{"text":"Okay.","start":41.09,"end":41.59,"sentiment":"neutral","sentiment_score":0.03130479156970978},{"text":"Okay.","start":43.755,"end":44.155003,"sentiment":"neutral","sentiment_score":0.09400340914726256},{"text":"Perfect.","start":44.155003,"end":44.635002,"sentiment":"neutral","sentiment_score":0.3018440008163452},{"text":"May I have your name, please?","start":44.635002,"end":46.235,"sentiment":"neutral","sentiment_score":0.15402807792027792}],"sentiment":"neutral","sentiment_score":0.1117607345416521,"num_words":12,"start":37.25,"end":46.235},{"sentences":[{"text":"In that way, I can endorse you to our tech team to further assist you.","start":46.235,"end":50.335003,"sentiment":"neutral","sentiment_score":0.143413973848025},{"text":"Okay.","start":54.155003,"end":54.655003,"sentiment":"neutral","sentiment_score":0.015542152337729933},{"text":"Melrose.","start":61.55,"end":62.05,"sentiment":"neutral","sentiment_score":0.02251182124018669},{"text":"Okay.","start":62.19,"end":62.51,"sentiment":"neutral","sentiment_score":0.0915439873933792},{"text":"Thank you.","start":62.51,"end":63.07,"sentiment":"neutral","sentiment_score":0.21250560879707336}],"sentiment":"neutral","sentiment_score":0.13529093931429087,"num_words":20,"start":46.235,"end":63.07},{"sentences":[{"text":"Melrose, just give me a minute.","start":63.07,"end":64.909996,"sentiment":"neutral","sentiment_score":0.05280493386089802},{"text":"Let me check if our tech team is available.","start":64.909996,"end":68.29,"sentiment":"neutral","sentiment_score":0.01223438150352902},{"text":"Okay?","start":68.35,"end":68.83,"sentiment":"neutral","sentiment_score":0.006211483851075172},{"text":"Just bear with me.","start":68.83,"end":69.97,"sentiment":"neutral","sentiment_score":-0.015024420339614153},{"text":"Thank you so much.","start":70.75,"end":72.049995,"sentiment":"neutral","sentiment_score":0.25571897998452187}],"sentiment":"neutral","sentiment_score":0.05816369829699397,"num_words":24,"start":63.07,"end":72.049995},{"sentences":[{"text":"Thank you so much for patiently waiting, Melrose.","start":137.21501,"end":139.55501,"sentiment":"neutral","sentiment_score":0.3238066975027323},{"text":"Our tech, Rev, is disengaged on a call right now, but I've already forwarded your name and phone number.","start":139.695,"end":146.195,"sentiment":"neutral","sentiment_score":-0.004618512172448008},{"text":"They will call you shortly.","start":147.35,"end":148.81,"sentiment":"neutral","sentiment_score":0.07071192562580109},{"text":"The good phone number to call you back is ends in 5747, the one you're using right now?","start":148.95,"end":154.49,"sentiment":"neutral","sentiment_score":0.18850424968534046},{"text":"Hello?","start":159.03,"end":159.53,"sentiment":"neutral","sentiment_score":0.0092214522883296}],"sentiment":"neutral","sentiment_score":0.12271685144115313,"num_words":51,"start":137.21501,"end":159.53}]}}]},{"alternatives":[{"transcript":"Yeah. We had two Airtel Global accounts, and we're back home now that we used wouldn't work in Singapore and wouldn't work in Rome. It wasn't until we virtually got to London that it started working. And then when it did work, we were seeing to be chewing up all our data pretty quickly, and we seem to be paying our $32 top up all the time. That's the travel SIM card. Yeah. Physical physical SIM card. Okay. Yeah. It's Mel Rowles, r o w l e s. Mhmm.","confidence":0.99194336,"words":[{"word":"yeah","start":4.3199997,"end":4.48,"confidence":0.9785156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0321972481906414},{"word":"we","start":4.48,"end":4.72,"confidence":0.99609375,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.04009123891592026},{"word":"had","start":4.72,"end":5.12,"confidence":0.99902344,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.02222360298037529},{"word":"two","start":5.12,"end":5.62,"confidence":0.99609375,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.023488007485866547},{"word":"airtel","start":6.24,"end":6.74,"confidence":0.9454753,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.005235509015619755},{"word":"global","start":6.7999997,"end":7.2799997,"confidence":0.9301758,"punctuated_word":"Global","sentiment":"neutral","sentiment_score":0.006600856781005859},{"word":"accounts","start":7.2799997,"end":7.7799997,"confidence":0.8261719,"punctuated_word":"accounts,","sentiment":"neutral","sentiment_score":-0.0019565001130104065},{"word":"and","start":10.08,"end":10.24,"confidence":0.9873047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.012604773044586182},{"word":"we're","start":10.24,"end":10.48,"confidence":0.99316406,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.004952109418809414},{"word":"back","start":10.48,"end":10.719999,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.01782507449388504},{"word":"home","start":10.719999,"end":11.04,"confidence":0.99609375,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.0066309161484241486},{"word":"now","start":11.04,"end":11.44,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.019644033163785934},{"word":"that","start":11.44,"end":11.84,"confidence":0.45141602,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.02405353263020515},{"word":"we","start":11.84,"end":12.0,"confidence":0.90478516,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.04933144152164459},{"word":"used","start":12.0,"end":12.5,"confidence":0.92333984,"punctuated_word":"used","sentiment":"neutral","sentiment_score":-0.03457794710993767},{"word":"wouldn't","start":13.04,"end":13.36,"confidence":0.9633789,"punctuated_word":"wouldn't","sentiment":"neutral","sentiment_score":-0.08426257222890854},{"word":"work","start":13.36,"end":13.679999,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.06260186433792114},{"word":"in","start":13.679999,"end":13.92,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.09665191173553468},{"word":"singapore","start":13.92,"end":14.42,"confidence":1.0,"punctuated_word":"Singapore","sentiment":"neutral","sentiment_score":-0.06052224710583687},{"word":"and","start":14.96,"end":15.2,"confidence":0.7182617,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09311036020517348},{"word":"wouldn't","start":15.2,"end":15.44,"confidence":0.9995117,"punctuated_word":"wouldn't","sentiment":"neutral","sentiment_score":-0.07949991524219513},{"word":"work","start":15.44,"end":15.94,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.04730397090315819},{"word":"in","start":15.945,"end":16.445,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0557350292801857},{"word":"rome","start":17.625,"end":18.125,"confidence":0.9785156,"punctuated_word":"Rome.","sentiment":"neutral","sentiment_score":-0.04690465331077576},{"word":"it","start":18.185,"end":18.345,"confidence":0.9404297,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.09143231809139252},{"word":"wasn't","start":18.345,"end":18.585,"confidence":0.9904785,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.10084088891744614},{"word":"until","start":18.585,"end":18.824999,"confidence":0.6923828,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.14457732439041138},{"word":"we","start":18.824999,"end":19.064999,"confidence":0.99121094,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.12003687769174576},{"word":"virtually","start":19.064999,"end":19.465,"confidence":0.4494629,"punctuated_word":"virtually","sentiment":"neutral","sentiment_score":-0.124200277030468},{"word":"got","start":19.465,"end":19.705,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.14169251918792725},{"word":"to","start":19.705,"end":20.205,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0777362585067749},{"word":"london","start":20.425,"end":20.925,"confidence":0.9902344,"punctuated_word":"London","sentiment":"neutral","sentiment_score":-0.06643190234899521},{"word":"that","start":21.064999,"end":21.305,"confidence":0.91845703,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We had two Airtel Global accounts, and we're back home now that we used wouldn't work in Singapore and wouldn't work in Rome. It wasn't until we virtually got to London that it started working. And then when it did work, we were seeing to be chewing up all our data pretty quickly, and we seem to be paying our $32 top up all the time. That's the travel SIM card.\n\nYeah. Physical physical SIM card. Okay. Yeah. It's Mel Rowles, r o w l e s.\n\nMhmm.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.3199997,"end":4.48,"sentiment":"neutral","sentiment_score":0.0321972481906414},{"text":"We had two Airtel Global accounts, and we're back home now that we used wouldn't work in Singapore and wouldn't work in Rome.","start":4.48,"end":18.125,"sentiment":"neutral","sentiment_score":-0.0363935645993637},{"text":"It wasn't until we virtually got to London that it started working.","start":18.185,"end":22.285,"sentiment":"neutral","sentiment_score":-0.09345086167256038},{"text":"And then when it did work, we were seeing to be chewing up all our data pretty quickly, and we seem to be paying our $32 top up all the time.","start":24.105,"end":32.71,"sentiment":"neutral","sentiment_score":-0.2853647992014885},{"text":"That's the travel SIM card.","start":37.57,"end":40.21,"sentiment":"neutral","sentiment_score":-0.0027600361034274103}],"sentiment":"neutral","sentiment_score":-0.1498107504642879,"num_words":72,"start":4.3199997,"end":40.21},{"sentences":[{"text":"Yeah.","start":40.21,"end":40.71,"sentiment":"neutral","sentiment_score":0.018908759579062465},{"text":"Physical physical SIM card.","start":40.93,"end":50.855,"sentiment":"neutral","sentiment_score":0.027441706508398056},{"text":"Okay.","start":50.855,"end":51.255,"sentiment":"neutral","sentiment_score":0.03202591836452484},{"text":"Yeah.","start":51.255,"end":51.575,"sentiment":"neutral","sentiment_score":0.02718760259449482},{"text":"It's Mel Rowles, r o w l e s.","start":51.575,"end":54.66,"sentiment":"neutral","sentiment_score":0.018221089099016454}],"sentiment":"neutral","sentiment_score":0.021992431778926402,"num_words":16,"start":40.21,"end":54.66},{"sentences":[{"text":"Mhmm.","start":69.38,"end":69.88,"sentiment":"neutral","sentiment_score":-0.005982506088912487}],"sentiment":"neutral","sentiment_score":-0.005982506088912487,"num_words":1,"start":69.38,"end":69.88}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Yeah. We had two Airtel Global accounts, and we're back home now that we used wouldn't work in Singapore and wouldn't work in Rome. It wasn't until we virtually got to London that it started working. And then when it did work, we were seeing to be chewing up all our data pretty quickly, and we seem to be paying our $32 top up all the time.\n\nChannel 0: You're pertaining with your travel SIM card. Is that right? Or\n\nChannel 1: That's\n\nChannel 0: travel plans?\n\nChannel 1: the travel SIM card. Yeah. Physical\n\nChannel 0: Okay.\n\nChannel 1: physical SIM\n\nChannel 0: Okay. Perfect. May I have your name, please? In that way, I can endorse you to our tech team to further assist you.\n\nChannel 1: card. Okay. Yeah. It's Mel Rowles, r o w l\n\nChannel 0: Okay.\n\nChannel 1: e s.\n\nChannel 0: Melrose. Okay. Thank you. Melrose, just give me a minute. Let me check if our tech team is available.\n\nOkay? Just bear with\n\nChannel 1: Mhmm.\n\nChannel 0: me. Thank you so much. Thank you so much for patiently waiting, Melrose. Our tech, Rev, is disengaged on a call right now, but I've already forwarded your name and phone number. They will call you shortly.\n\nThe good phone number to call you back is ends in 5747, the one you're using right now? Hello?","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.16,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.32439887523651123},{"text":"This is Airtel accounts.","start":0.71999997,"end":2.0,"sentiment":"neutral","sentiment_score":0.27492164820432663},{"text":"How may I help you today?","start":2.0,"end":3.3,"sentiment":"neutral","sentiment_score":0.28277314951022464}],"sentiment":"neutral","sentiment_score":0.2870936033626397,"channel":0,"num_words":12,"start":0.16,"end":3.3},{"sentences":[{"text":"Yeah.","start":4.3199997,"end":4.48,"sentiment":"neutral","sentiment_score":0.0321972481906414},{"text":"We had two Airtel Global accounts, and we're back home now that we used wouldn't work in Singapore and wouldn't work in Rome.","start":4.48,"end":18.125,"sentiment":"neutral","sentiment_score":-0.0363935645993637},{"text":"It wasn't until we virtually got to London that it started working.","start":18.185,"end":22.285,"sentiment":"neutral","sentiment_score":-0.09345086167256038},{"text":"And then when it did work, we were seeing to be chewing up all our data pretty quickly, and we seem to be paying our $32 top up all the time.","start":24.105,"end":32.71,"sentiment":"neutral","sentiment_score":-0.2853647992014885}],"sentiment":"neutral","sentiment_score":-0.1607846843718148,"channel":1,"num_words":67,"start":4.3199997,"end":32.71},{"sentences":[{"text":"You're pertaining with your travel SIM card.","start":33.49,"end":36.53,"sentiment":"neutral","sentiment_score":-0.0020592265895434786},{"text":"Is that right?","start":36.53,"end":37.25,"sentiment":"neutral","sentiment_score":0.013813076540827751},{"text":"Or","start":37.25,"end":37.57,"sentiment":"neutral","sentiment_score":-0.0021194778382778168}],"sentiment":"neutral","sentiment_score":0.0022641059688546443,"channel":0,"num_words":11,"start":33.49,"end":37.57},{"sentences":[{"text":"That's","start":37.57,"end":38.07,"sentiment":"neutral","sentiment_score":-0.00464753108099103}],"sentiment":"neutral","sentiment_score":-0.00464753108099103,"channel":1,"num_words":1,"start":37.57,"end":38.07},{"sentences":[{"text":"travel plans?","start":37.57,"end":38.63,"sentiment":"neutral","sentiment_score":-0.004036188358440995}],"sentiment":"neutral","sentiment_score":-0.004036188358440995,"channel":0,"num_words":2,"start":37.57,"end":38.63},{"sentences":[{"text":"the travel SIM card.","start":39.09,"end":40.21,"sentiment":"neutral","sentiment_score":-0.0022881623590365052},{"text":"Yeah.","start":40.21,"end":40.71,"sentiment":"neutral","sentiment_score":0.018908759579062465},{"text":"Physical","start":40.93,"end":41.43,"sentiment":"neutral","sentiment_score":0.02851586416363716}],"sentiment":"neutral","sentiment_score":0.0063786623844256,"channel":1,"num_words":6,"start":39.09,"end":41.43},{"sentences":[{"text":"Okay.","start":41.09,"end":41.59,"sentiment":"neutral","sentiment_score":0.03130479156970978}],"sentiment":"neutral","sentiment_score":0.03130479156970978,"channel":0,"num_words":1,"start":41.09,"end":41.59},{"sentences":[{"text":"physical SIM","start":42.055,"end":43.115,"sentiment":"neutral","sentiment_score":0.029700173065066338}],"sentiment":"neutral","sentiment_score":0.029700173065066338,"channel":1,"num_words":2,"start":42.055,"end":43.115},{"sentences":[{"text":"Okay.","start":43.755,"end":44.155003,"sentiment":"neutral","sentiment_score":0.09400340914726256},{"text":"Perfect.","start":44.155003,"end":44.635002,"sentiment":"neutral","sentiment_score":0.3018440008163452},{"text":"May I have your name, please?","start":44.635002,"end":46.235,"sentiment":"neutral","sentiment_score":0.15402807792027792},{"text":"In that way, I can endorse you to our tech team to further assist you.","start":46.235,"end":50.335003,"sentiment":"neutral","sentiment_score":0.143413973848025}],"sentiment":"neutral","sentiment_score":0.15092284718285437,"channel":0,"num_words":23,"start":43.755,"end":50.335003},{"sentences":[{"text":"card.","start":50.615,"end":50.855,"sentiment":"neutral","sentiment_score":0.021850615739822388},{"text":"Okay.","start":50.855,"end":51.255,"sentiment":"neutral","sentiment_score":0.03202591836452484},{"text":"Yeah.","start":51.255,"end":51.575,"sentiment":"neutral","sentiment_score":0.02718760259449482},{"text":"It's Mel Rowles, r o w l","start":51.575,"end":54.215,"sentiment":"neutral","sentiment_score":0.020154174284211228}],"sentiment":"neutral","sentiment_score":0.022214335668832064,"channel":1,"num_words":10,"start":50.615,"end":54.215},{"sentences":[{"text":"Okay.","start":54.155003,"end":54.655003,"sentiment":"neutral","sentiment_score":0.015542152337729933}],"sentiment":"neutral","sentiment_score":0.015542152337729933,"channel":0,"num_words":1,"start":54.155003,"end":54.655003},{"sentences":[{"text":"e s.","start":54.215,"end":54.66,"sentiment":"neutral","sentiment_score":0.011455290950834751}],"sentiment":"neutral","sentiment_score":0.011455290950834751,"channel":1,"num_words":2,"start":54.215,"end":54.66},{"sentences":[{"text":"Melrose.","start":61.55,"end":62.05,"sentiment":"neutral","sentiment_score":0.02251182124018669},{"text":"Okay.","start":62.19,"end":62.51,"sentiment":"neutral","sentiment_score":0.0915439873933792},{"text":"Thank you.","start":62.51,"end":63.07,"sentiment":"neutral","sentiment_score":0.21250560879707336},{"text":"Melrose, just give me a minute.","start":63.07,"end":64.909996,"sentiment":"neutral","sentiment_score":0.05280493386089802},{"text":"Let me check if our tech team is available.","start":64.909996,"end":68.29,"sentiment":"neutral","sentiment_score":0.01223438150352902}],"sentiment":"neutral","sentiment_score":0.05084242436446642,"channel":0,"num_words":19,"start":61.55,"end":68.29},{"sentences":[{"text":"Okay?","start":68.35,"end":68.83,"sentiment":"neutral","sentiment_score":0.006211483851075172},{"text":"Just bear with","start":68.83,"end":69.47,"sentiment":"neutral","sentiment_score":-0.02320932721098264}],"sentiment":"neutral","sentiment_score":-0.015854124445468187,"channel":0,"num_words":4,"start":68.35,"end":69.47},{"sentences":[{"text":"Mhmm.","start":69.38,"end":69.88,"sentiment":"neutral","sentiment_score":-0.005982506088912487}],"sentiment":"neutral","sentiment_score":-0.005982506088912487,"channel":1,"num_words":1,"start":69.38,"end":69.88},{"sentences":[{"text":"me.","start":69.47,"end":69.97,"sentiment":"neutral","sentiment_score":0.00953030027449131},{"text":"Thank you so much.","start":70.75,"end":72.049995,"sentiment":"neutral","sentiment_score":0.25571897998452187},{"text":"Thank you so much for patiently waiting, Melrose.","start":137.21501,"end":139.55501,"sentiment":"neutral","sentiment_score":0.3238066975027323},{"text":"Our tech, Rev, is disengaged on a call right now, but I've already forwarded your name and phone number.","start":139.695,"end":146.195,"sentiment":"neutral","sentiment_score":-0.004618512172448008},{"text":"They will call you shortly.","start":147.35,"end":148.81,"sentiment":"neutral","sentiment_score":0.07071192562580109}],"sentiment":"neutral","sentiment_score":0.10509912694829542,"channel":0,"num_words":37,"start":69.47,"end":148.81},{"sentences":[{"text":"The good phone number to call you back is ends in 5747, the one you're using right now?","start":148.95,"end":154.49,"sentiment":"neutral","sentiment_score":0.18850424968534046},{"text":"Hello?","start":159.03,"end":159.53,"sentiment":"neutral","sentiment_score":0.0092214522883296}],"sentiment":"neutral","sentiment_score":0.17906831298023462,"channel":0,"num_words":19,"start":148.95,"end":159.53}]},"summary":{"result":"success","short":"The customer is experiencing issues with their travel SIM card and has two accounts. The agent confirms that the customer's travel SIM card is physical and asks for their name and phone number to assist them. The agent informs the customer that the tech team will call them soon."},"intents":{"segments":[{"text":"We had two Airtel Global accounts, and we're back home now that we used wouldn't work in Singapore and wouldn't work in Rome. It wasn't until we virtually got to London that it started working. And then when it did work, we were seeing to be chewing up all our data pretty quickly, and we seem to be paying our $32 top up all the time.","start_word":13,"end_word":78,"intents":[{"intent":"Confirm data usage","confidence_score":0.0011658657}]},{"text":"Thank you so much for patiently waiting, Melrose. Our tech, Rev, is disengaged on a call right now, but I've already forwarded your name and phone number. They will call you shortly. The good phone number to call you back is ends in 5747, the one you're using right now? Hello?","start_word":167,"end_word":217,"intents":[{"intent":"End call","confidence_score":0.008326685}]},{"text":"The good phone number to call you back is ends in 5747, the one you're using right now? Hello?","start_word":199,"end_word":217,"intents":[{"intent":"Confirm phone number","confidence_score":0.0034395703}]}]},"sentiments":{"segments":[{"text":"Good afternoon. This is Airtel accounts. How may I help you today? Yeah. We had two Airtel Global accounts, and we're back home now that we used wouldn't work in Singapore and wouldn't work in Rome. It wasn't until we virtually got to London that it started working. And then when it did work, we were seeing to be chewing up all our data pretty quickly, and we seem to be paying our $32 top up all the time. You're pertaining with your travel SIM card. Is that right? Or travel That's plans? the travel SIM card. Yeah. Physical Okay. physical SIM Okay. Perfect. May I have your name, please? In that way, I can endorse you to our tech team to further assist you. card. Okay. Yeah. It's Mel Rowles, r o w l Okay. e s. Melrose. Okay. Thank you. Melrose, just give me a minute. Let me check if our tech team is available. Okay? Just bear with Mhmm. me. Thank you so much. Thank you so much for patiently waiting, Melrose. Our tech, Rev, is disengaged on a call right now, but I've already forwarded your name and phone number. They will call you shortly. The good phone number to call you back is ends in 5747, the one you're using right now? Hello?","start_word":0,"end_word":217,"sentiment":"neutral","sentiment_score":0.0257885679602623}],"average":{"sentiment":"neutral","sentiment_score":0.025788567840478043}}}}