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And we really appreciate your call yesterday. You mentioned you already made a payment. And then I just sorry? Yeah. And I just wanted to let you know that your services has been reinstated. I'm just checking on you if you already got connected or everything is fine with your services. Oh, so you haven't settled your outstanding $69.95 yesterday? You did. Right? Yeah. Yeah. Yeah. That is correct. So just let it be. Don't be pressure. It will be due by that day. But I'm just calling you today just to make sure that your services has been reinstated. Yeah. You're welcome. And would you like to set up your direct debit or your bank account card? Alright. Sure. Yeah. We can go ahead and do so. Let me just go ahead and log in real quick, and that way I could put in your account details here. Are you going to use your card or bank account? Oh, are you sorry. You cut up. What is that again? Okay. Perfect. May I have your BSB, please? Thank you. 063259. Thank you. Account number, please? Mhmm. Thank you. 10942500. And what is the name as of the person on this bank account? Actually, you said 06 3259. Okay. Perfect. Thank you. Let me change it to 41. And then your it's your name as the first name as your account here. Right? Niyama Coco? Okay. Thank you. And is this a check or a savings? Your account type. Saving. Okay. Thank you so much. So 063241, your BSB. Account number 10942500. Okay. Thank you. That's fine. So you will also receive a direct debit agreement. And then, usually, direct debit all direct debits are being processed between the eighth and the tenth, but the latest, the '11. And in case, if there is a problem, we'll go ahead and get in touch with you. And if you need any assistance with anything, just let us know. We're here to support you. Okay? You're welcome. Have a great day, and be safe. Thank you. 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Good morning. This is Melissa from Airtel accounts. Am I speaking to miss Yama Coco? Hi.\n\nHow are you today? That's great to hear. I'm fine. Thank you so much. And we really appreciate your call yesterday.\n\nYou mentioned you already made a payment. And then I just sorry? Yeah. And I just wanted to let you know that your services has been reinstated. I'm just checking on you if you already got connected or everything is fine with your services.\n\nOh, so you haven't settled your outstanding $69.95 yesterday? You did. Right? Yeah. Yeah.\n\nYeah. That is correct. So just let it be. Don't be pressure. It will be due by that day.\n\nBut I'm just calling you today just to make sure that your services has been reinstated. Yeah. You're welcome. And would you like to set up your direct debit or your bank account card? Alright.\n\nSure. Yeah. We can go ahead and do so. Let me just go ahead and log in real quick, and that way I could put in your account details here. Are you going to use your card or bank account?\n\nOh, are you sorry. You cut up. What is that again? Okay. Perfect.\n\nMay I have your BSB, please? Thank you. 063259. Thank you. Account number, please?\n\nMhmm. Thank you. 10942500. And what is the name as of the person on this bank account? Actually, you said 06 3259.\n\nOkay. Perfect. Thank you. Let me change it to 41. And then your it's your name as the first name as your account here.\n\nRight? Niyama Coco? Okay. Thank you. And is this a check or a savings?\n\nYour account type. Saving. Okay. Thank you so much. So 063241, your BSB.\n\nAccount number 10942500. Okay. Thank you. That's fine. So you will also receive a direct debit agreement.\n\nAnd then, usually, direct debit all direct debits are being processed between the eighth and the tenth, but the latest, the '11. And in case, if there is a problem, we'll go ahead and get in touch with you. And if you need any assistance with anything, just let us know. We're here to support you. Okay?\n\nYou're welcome. Have a great day, and be safe. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.76,"sentiment":"neutral","sentiment_score":0.08939967304468155},{"text":"Good morning.","start":3.76,"end":4.48,"sentiment":"neutral","sentiment_score":0.21882662922143936},{"text":"This is Melissa from Airtel accounts.","start":4.72,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.10841390366355579},{"text":"Am I speaking to miss Yama Coco?","start":6.8799996,"end":9.3,"sentiment":"neutral","sentiment_score":0.06072327494621277},{"text":"Hi.","start":11.84,"end":12.16,"sentiment":"neutral","sentiment_score":0.24780145287513733}],"sentiment":"neutral","sentiment_score":0.10884710182161893,"num_words":17,"start":3.4399998,"end":12.16},{"sentences":[{"text":"How are you today?","start":12.16,"end":13.139999,"sentiment":"neutral","sentiment_score":0.2957475259900093},{"text":"That's great to hear.","start":15.285,"end":16.085001,"sentiment":"positive","sentiment_score":0.6794875115156174},{"text":"I'm 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Hi, Melissa. Yes. This is Leila. Good. Thank you. How are you? What? I said yes. Yeah. Yeah. Thank you. Everything is fine now. And, also, I know I do have a owing bill, and I'll just pay that one next week. Oh, I did. But I think I have another one. Yeah. But I got another one that's due, I think, the the September 11. Right? Thank you. Yeah. It's fine. Thank you so much. Yeah. So yeah. So do you guys can you guys do direct actually, yeah, can you guys do direct debit? I'll use the bank account. I'll use the bank account. Yeah. It's 063259. Yeah. 1094 2550. Wait. Actually, did I say the BSB is 06324 1? Oh, sorry. It's 063241. Yes. Yes. Savings. Savings. Savings. Sorry. 2550. 2550. Sorry. Yeah. Thank you. 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Hi, Melissa. Yes. This is Leila. Good.\n\nThank you. How are you? What? I said yes. Yeah.\n\nYeah. Thank you. Everything is fine now. And, also, I know I do have a owing bill, and I'll just pay that one next week. Oh, I did.\n\nBut I think I have another one. Yeah. But I got another one that's due, I think, the the September 11. Right? Thank you.\n\nYeah. It's fine. Thank you so much. Yeah. So yeah.\n\nSo do you guys can you guys do direct actually, yeah, can you guys do direct debit? I'll use the bank account. I'll use the bank account. Yeah. It's 063259.\n\nYeah. 1094 2550. Wait. Actually, did I say the BSB is 06324 1? Oh, sorry.\n\nIt's 063241. Yes. Yes. Savings. Savings.\n\nSavings. Sorry. 2550. 2550. Sorry.\n\nYeah. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.0211651548743248},{"text":"Hi, Melissa.","start":9.5199995,"end":10.24,"sentiment":"neutral","sentiment_score":0.07056744396686554},{"text":"Yes.","start":10.24,"end":10.48,"sentiment":"neutral","sentiment_score":0.1122034341096878},{"text":"This is Leila.","start":10.48,"end":11.3,"sentiment":"neutral","sentiment_score":0.12355959912141164},{"text":"Good.","start":13.745001,"end":13.905001,"sentiment":"positive","sentiment_score":0.47994664311409}],"sentiment":"neutral","sentiment_score":0.14064111467450857,"num_words":8,"start":0.08,"end":13.905001},{"sentences":[{"text":"Thank you.","start":13.905001,"end":14.305,"sentiment":"positive","sentiment_score":0.5386655479669571},{"text":"How are 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Good morning. This is Melissa from Airtel accounts. Am I speaking to miss Yama Coco?\n\nChannel 1: Hi, Melissa. Yes. This is Leila.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: Good. Thank you. How are you?\n\nChannel 0: That's great to hear. I'm fine. Thank you so much. And we really appreciate your call yesterday. You mentioned you already made a payment.\n\nAnd\n\nChannel 1: What?\n\nChannel 0: then I just sorry?\n\nChannel 1: I said\n\nChannel 0: Yeah. And I just wanted to let you know that your services has been reinstated. I'm just\n\nChannel 1: yes.\n\nChannel 0: checking\n\nChannel 1: Yeah.\n\nChannel 0: on you if you already got connected or everything is fine with your services.\n\nChannel 1: Yeah. Thank you. Everything is fine now. And, also, I know I do have a owing bill, and I'll just pay that one next week.\n\nChannel 0: Oh, so you haven't settled your outstanding $69.95 yesterday?\n\nChannel 1: Oh, I did. But I think\n\nChannel 0: You\n\nChannel 1: I have\n\nChannel 0: did.\n\nChannel 1: another\n\nChannel 0: Right?\n\nChannel 1: one. Yeah. But\n\nChannel 0: Yeah.\n\nChannel 1: I got another one that's due, I think, the\n\nChannel 0: Yeah.\n\nChannel 1: the September 11. Right?\n\nChannel 0: Yeah. That is correct. So just let it be. Don't be pressure. It will be due by that day.\n\nBut I'm just calling you today just to make sure that your services has been reinstated.\n\nChannel 1: Thank you. Yeah. It's fine. Thank\n\nChannel 0: Yeah.\n\nChannel 1: you so much.\n\nChannel 0: You're welcome. And would you like to set up your direct debit or your bank account\n\nChannel 1: Yeah. So\n\nChannel 0: card?\n\nChannel 1: yeah. So\n\nChannel 0: Alright.\n\nChannel 1: do you\n\nChannel 0: Sure.\n\nChannel 1: guys can you guys do direct actually, yeah, can you guys do direct debit?\n\nChannel 0: Yeah. We can go ahead and do so. Let me just go ahead and log in real quick, and that way I could put in your account details here. Are you going to use your card or bank account?\n\nChannel 1: I'll use the bank account.\n\nChannel 0: Oh, are you sorry. You cut up. What is that again?\n\nChannel 1: I'll use the bank account.\n\nChannel 0: Okay. Perfect. May I have your BSB, please?\n\nChannel 1: Yeah. It's 063259.\n\nChannel 0: Thank you. 063259.\n\nChannel 1: Yeah.\n\nChannel 0: Thank you. Account number, please?\n\nChannel 1: 1094\n\nChannel 0: Mhmm.\n\nChannel 1: 2550.\n\nChannel 0: Thank you. 10942500. And what is the name as of the person on this bank account?\n\nChannel 1: Wait. Actually, did I say the BSB is 06324\n\nChannel 0: Actually, you said 06 3259.\n\nChannel 1: 1? Oh, sorry. It's 063241.\n\nChannel 0: Okay. Perfect. Thank you. Let me change it to 41. And then your it's your name as the first name as your account here.\n\nRight? Niyama\n\nChannel 1: Yes.\n\nChannel 0: Coco?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Thank you. And is this a check or a savings? Your account\n\nChannel 1: Savings.\n\nChannel 0: type.\n\nChannel 1: Savings.\n\nChannel 0: Saving.\n\nChannel 1: Savings.\n\nChannel 0: Okay. Thank you so much. So 063241, your BSB. Account number 10942500.\n\nChannel 1: Sorry. 2550. 2550.\n\nChannel 0: Okay.\n\nChannel 1: Sorry.\n\nChannel 0: Thank you. That's fine. So you will also receive a direct debit agreement. And then, usually, direct debit all direct debits are being processed between the eighth and the tenth, but the latest, the\n\nChannel 1: Yeah.\n\nChannel 0: '11. And in case, if there is a problem, we'll go ahead and get in touch with you. And if you need any assistance with anything, just let us know. We're here to support you. Okay?\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome. Have a great day, and be safe.\n\nChannel 1: Bye bye.\n\nChannel 0: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.0211651548743248}],"sentiment":"neutral","sentiment_score":0.0211651548743248,"channel":1,"num_words":1,"start":0.08,"end":0.58},{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.76,"sentiment":"neutral","sentiment_score":0.08939967304468155},{"text":"Good morning.","start":3.76,"end":4.48,"sentiment":"neutral","sentiment_score":0.21882662922143936},{"text":"This is Melissa from Airtel accounts.","start":4.72,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.10841390366355579},{"text":"Am I speaking to miss Yama Coco?","start":6.8799996,"end":9.3,"sentiment":"neutral","sentiment_score":0.06072327494621277}],"sentiment":"neutral","sentiment_score":0.10016245488077402,"channel":0,"num_words":16,"start":3.4399998,"end":9.3},{"sentences":[{"text":"Hi, 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The representative, Melissa, informed her that her services have been reinstated and that she has a owing bill due by the due date. She also confirmed the customer's payment and offered to set up direct debit or bank account information. The representative also informed the customer that direct debit is possible and that they will be contacted if there are any issues."},"intents":{"segments":[{"text":"And I just wanted to let you know that your services has been reinstated. I'm just yes.","start_word":67,"end_word":83,"intents":[{"intent":"Verify services reinstatement","confidence_score":0.03179746}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good morning. This is Melissa from Airtel accounts. Am I speaking to miss Yama Coco? Hi, Melissa. Yes. This is Leila. Hi. How are you today?","start_word":0,"end_word":27,"sentiment":"neutral","sentiment_score":0.13153867423534393},{"text":"Good. Thank you.","start_word":28,"end_word":30,"sentiment":"positive","sentiment_score":0.5011934638023376},{"text":"How are you?","start_word":31,"end_word":33,"sentiment":"neutral","sentiment_score":0.3161717653274536},{"text":"That's great to hear. I'm fine. Thank you so much. And we really appreciate your call yesterday.","start_word":34,"end_word":50,"sentiment":"positive","sentiment_score":0.6020142436027527},{"text":"You mentioned you already made a payment. And What? then I just sorry? I said Yeah. And I just wanted to let you know that your services has been reinstated. I'm just yes. checking Yeah. on you if you already got connected or everything is fine with your services. Yeah.","start_word":51,"end_word":100,"sentiment":"neutral","sentiment_score":0.13321906328201294},{"text":"Thank you. Everything is fine now.","start_word":101,"end_word":106,"sentiment":"positive","sentiment_score":0.43362849950790405},{"text":"And, also, I know I do have a owing bill, and I'll just pay that one next week. Oh, so you haven't settled your outstanding $69.95 yesterday? Oh, I did. But I think You I have did. another Right? one. Yeah. But Yeah. I got another one that's due, I think, the Yeah. the September 11. Right? Yeah. That is correct. So just let it be. Don't be pressure. It will be due by that day. But I'm just calling you today just to make sure that your services has been reinstated. Thank you. Yeah. It's fine. Thank Yeah.","start_word":107,"end_word":205,"sentiment":"neutral","sentiment_score":0.07036028802394867},{"text":"you so much.","start_word":206,"end_word":208,"sentiment":"positive","sentiment_score":0.4083950221538544},{"text":"You're welcome. And would you like to set up your direct debit or your bank account Yeah. So card? yeah. So Alright. do you Sure. guys can you guys do direct actually, yeah, can you guys do direct debit? Yeah. We can go ahead and do so. Let me just go ahead and log in real quick, and that way I could put in your account details here. Are you going to use your card or bank account? I'll use the bank account. Oh, are you sorry. You cut up. What is that again? I'll use the bank account. Okay.","start_word":209,"end_word":308,"sentiment":"neutral","sentiment_score":0.05937672019004822},{"text":"Perfect.","start_word":309,"end_word":309,"sentiment":"positive","sentiment_score":0.3460069000720978},{"text":"May I have your BSB, please? Yeah. It's 063259. Thank you. 063259. Yeah. Thank you. Account number, please? 1094 Mhmm. 2550. Thank you. 10942500. And what is the name as of the person on this bank account? Wait. Actually, did I say the BSB is 06324 Actually, you said 06 3259. 1? Oh, sorry. It's 063241. Okay.","start_word":310,"end_word":366,"sentiment":"neutral","sentiment_score":0.06500744074583054},{"text":"Perfect. Thank you.","start_word":367,"end_word":369,"sentiment":"positive","sentiment_score":0.35904303193092346},{"text":"Let me change it to 41. And then your it's your name as the first name as your account here. Right? Niyama Yes. Coco? Yes. Okay. Thank you. And is this a check or a savings? Your account Savings. type. Savings. Saving. Savings. Okay.","start_word":370,"end_word":413,"sentiment":"neutral","sentiment_score":0.08155746757984161},{"text":"Thank you so much.","start_word":414,"end_word":417,"sentiment":"positive","sentiment_score":0.3850701451301574},{"text":"So 063241, your BSB. Account number 10942500. Sorry. 2550. 2550. Okay. Sorry. Thank you. That's fine. So you will also receive a direct debit agreement. And then, usually, direct debit all direct debits are being processed between the eighth and the tenth, but the latest, the Yeah. '11. And in case, if there is a problem, we'll go ahead and get in touch with you. And if you need any assistance with anything, just let us know.","start_word":418,"end_word":494,"sentiment":"neutral","sentiment_score":0.1398976743221283},{"text":"We're here to support you.","start_word":495,"end_word":499,"sentiment":"positive","sentiment_score":0.34713974595069885},{"text":"Okay?","start_word":500,"end_word":500,"sentiment":"neutral","sentiment_score":0.2530158758163452},{"text":"Thank you. You're welcome. Have a great day, and be safe.","start_word":501,"end_word":511,"sentiment":"positive","sentiment_score":0.5749340653419495},{"text":"Bye bye.","start_word":512,"end_word":513,"sentiment":"neutral","sentiment_score":0.30532750487327576},{"text":"Thank you.","start_word":514,"end_word":515,"sentiment":"positive","sentiment_score":0.45735546946525574},{"text":"Bye bye.","start_word":516,"end_word":517,"sentiment":"neutral","sentiment_score":0.12991896271705627}],"average":{"sentiment":"neutral","sentiment_score":0.1374548676726106}}}}