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Amel. This is Eric from accounts. We're calling in reference to your current invoice. It's currently overdue. We kindly ask you process the payment at your earliest convenience.\n\nIf you need any assistance, please let us know. And I wish you could pause the payment today so we could avoid any late fees. Thank you, and have a good one.","paragraphs":[{"sentences":[{"text":"Hi, Amel.","start":9.92,"end":10.88,"sentiment":"neutral","sentiment_score":0.05285344086587429},{"text":"This is Eric from accounts.","start":10.88,"end":12.66,"sentiment":"neutral","sentiment_score":0.03419842086732387},{"text":"We're calling in reference to your current invoice.","start":12.719999,"end":15.775,"sentiment":"neutral","sentiment_score":-0.03949315287172794},{"text":"It's currently overdue.","start":16.555,"end":17.935,"sentiment":"neutral","sentiment_score":-0.2932039598623912},{"text":"We kindly ask you process the payment at your earliest convenience.","start":17.994999,"end":21.935,"sentiment":"neutral","sentiment_score":-0.05042052404447035}],"sentiment":"neutral","sentiment_score":-0.05080978899937252,"num_words":29,"start":9.92,"end":21.935},{"sentences":[{"text":"If you need any assistance, please let us know.","start":22.750875,"end":25.970875,"sentiment":"neutral","sentiment_score":-0.025197701735628977},{"text":"And I wish you could pause the payment today so we could avoid any late fees.","start":26.430876,"end":31.790874,"sentiment":"neutral","sentiment_score":0.0370437721721828},{"text":"Thank you, and have a good one.","start":31.790874,"end":33.490875,"sentiment":"positive","sentiment_score":0.6931310934679848}],"sentiment":"neutral","sentiment_score":0.16305745916906744,"num_words":32,"start":22.750875,"end":33.490875}]}}]},{"alternatives":[{"transcript":"You have reached the message bank of 0414143585.","confidence":0.9997799,"words":[{"word":"you","start":0.39999998,"end":0.56,"confidence":0.9987398,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.007828117348253727},{"word":"have","start":0.56,"end":0.88,"confidence":0.9999465,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.00593582633882761},{"word":"reached","start":0.88,"end":1.1999999,"confidence":0.9999231,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.00426582433283329},{"word":"the","start":1.1999999,"end":1.36,"confidence":0.98000276,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.001502005849033594},{"word":"message","start":1.36,"end":1.68,"confidence":0.9998416,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.002103931736201048},{"word":"bank","start":1.68,"end":2.0,"confidence":0.99627256,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.0033880826085805893},{"word":"of","start":2.0,"end":2.5,"confidence":0.9996618,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.002947564702481031},{"word":"0414143585","start":2.56,"end":8.26,"confidence":0.99845564,"punctuated_word":"0414143585.","sentiment":"neutral","sentiment_score":0.0004900729982182384}],"paragraphs":{"transcript":"\nYou have reached the message bank of 0414143585.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0414143585.","start":0.39999998,"end":8.26,"sentiment":"neutral","sentiment_score":-0.002588139337603934}],"sentiment":"neutral","sentiment_score":-0.002588139337603934,"num_words":8,"start":0.39999998,"end":8.26}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have reached the message bank of 0414143585.\n\nChannel 0: Hi, Amel. This is Eric from accounts. We're calling in reference to your current invoice. It's currently overdue. We kindly ask you process the payment at your earliest convenience.\n\nIf you need any assistance, please let us know. And I wish you could pause the payment today so we could avoid any late fees. Thank you, and have a good one.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0414143585.","start":0.39999998,"end":8.26,"sentiment":"neutral","sentiment_score":-0.002588139337603934}],"sentiment":"neutral","sentiment_score":-0.002588139337603934,"channel":1,"num_words":8,"start":0.39999998,"end":8.26},{"sentences":[{"text":"Hi, Amel.","start":9.92,"end":10.88,"sentiment":"neutral","sentiment_score":0.05285344086587429},{"text":"This is Eric from accounts.","start":10.88,"end":12.66,"sentiment":"neutral","sentiment_score":0.03419842086732387},{"text":"We're calling in reference to your current invoice.","start":12.719999,"end":15.775,"sentiment":"neutral","sentiment_score":-0.03949315287172794},{"text":"It's currently overdue.","start":16.555,"end":17.935,"sentiment":"neutral","sentiment_score":-0.2932039598623912},{"text":"We kindly ask you process the payment at your earliest convenience.","start":17.994999,"end":21.935,"sentiment":"neutral","sentiment_score":-0.05042052404447035}],"sentiment":"neutral","sentiment_score":-0.05080978899937252,"channel":0,"num_words":29,"start":9.92,"end":21.935},{"sentences":[{"text":"If you need any assistance, please let us know.","start":22.750875,"end":25.970875,"sentiment":"neutral","sentiment_score":-0.025197701735628977},{"text":"And I wish you could pause the payment today so we could avoid any late fees.","start":26.430876,"end":31.790874,"sentiment":"neutral","sentiment_score":0.0370437721721828},{"text":"Thank you, and have a good one.","start":31.790874,"end":33.490875,"sentiment":"positive","sentiment_score":0.6931310934679848}],"sentiment":"neutral","sentiment_score":0.16305745916906744,"channel":0,"num_words":32,"start":22.750875,"end":33.490875}]},"summary":{"result":"success","short":"An agent from controls called Amel in reference to her overdue invoice, which is currently overdue. 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