{"metadata":{"transaction_key":"deprecated","request_id":"019edd79-a64b-7a51-b45c-f1b9a24a7bbc","sha256":"6bdbb6c40b12f0d1f099a5692624588ec571990100db34cfaa8f2339fad79dab","created":"2026-06-19T01:23:18.631Z","duration":13.247937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":20,"output_tokens":20},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":20,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"I can't get to the phone right now. Please leave a message. Thank you.","confidence":0.99658203,"words":[{"word":"i","start":2.56,"end":2.72,"confidence":0.9819336,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.722048282623291},{"word":"can't","start":2.72,"end":2.96,"confidence":0.7734375,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7930638194084167},{"word":"get","start":2.96,"end":3.12,"confidence":0.9970703,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.7698444724082947},{"word":"to","start":3.12,"end":3.28,"confidence":0.99609375,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7743940949440002},{"word":"the","start":3.28,"end":3.36,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.75922691822052},{"word":"phone","start":3.36,"end":3.6,"confidence":0.9980469,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.7779958248138428},{"word":"right","start":3.6,"end":3.84,"confidence":0.9941406,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.7714367508888245},{"word":"now","start":3.84,"end":4.08,"confidence":0.9926758,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.702735185623169},{"word":"please","start":4.08,"end":4.48,"confidence":0.99316406,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.5745541453361511},{"word":"leave","start":4.48,"end":4.72,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.4361838400363922},{"word":"a","start":4.72,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4659656882286072},{"word":"message","start":4.7999997,"end":5.2799997,"confidence":1.0,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.43878674507141113},{"word":"thank","start":5.2799997,"end":5.52,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.13473033905029297},{"word":"you","start":5.52,"end":6.02,"confidence":0.99658203,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.014592672698199747}],"paragraphs":{"transcript":"\nI can't get to the phone right now. Please leave a message. Thank you.","paragraphs":[{"sentences":[{"text":"I can't get to the phone right now.","start":2.56,"end":4.08,"sentiment":"negative","sentiment_score":-0.7588431686162949},{"text":"Please leave a message.","start":4.08,"end":5.2799997,"sentiment":"negative","sentiment_score":-0.4788726046681404},{"text":"Thank you.","start":5.2799997,"end":6.02,"sentiment":"neutral","sentiment_score":0.06006883317604661}],"sentiment":"negative","sentiment_score":-0.5618641500893448,"num_words":14,"start":2.56,"end":6.02}]}}]}],"paragraphs":{"transcript":"\nChannel 1: I can't get to the phone right now. Please leave a message. Thank you.","paragraphs":[{"sentences":[{"text":"I can't get to the phone right now.","start":2.56,"end":4.08,"sentiment":"negative","sentiment_score":-0.7588431686162949},{"text":"Please leave a message.","start":4.08,"end":5.2799997,"sentiment":"negative","sentiment_score":-0.4788726046681404},{"text":"Thank you.","start":5.2799997,"end":6.02,"sentiment":"neutral","sentiment_score":0.06006883317604661}],"sentiment":"negative","sentiment_score":-0.5618641500893448,"channel":1,"num_words":14,"start":2.56,"end":6.02}]},"summary":{"result":"success","short":"I can't get to the phone right now. Please leave a message. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":12,"end_word":13,"intents":[{"intent":"Leave message","confidence_score":0.7059741}]}]},"sentiments":{"segments":[{"text":"I can't get to the phone right now. Please leave a message.","start_word":0,"end_word":11,"sentiment":"negative","sentiment_score":-0.6576382517814636},{"text":"Thank you.","start_word":12,"end_word":13,"sentiment":"neutral","sentiment_score":0.0332578644156456}],"average":{"sentiment":"negative","sentiment_score":-0.5540038585662842}}}}