{"metadata":{"transaction_key":"deprecated","request_id":"019f631e-12fb-7881-a08c-651a2b65b4fc","sha256":"fc35785af52f04bab88cbbfa34717612dc9467f5b967910a4a20fa60261188c9","created":"2026-07-15T00:12:24.698Z","duration":365.68793,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":544,"output_tokens":76},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":606,"output_tokens":607},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":606,"output_tokens":24}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Erdo tech support. Am I speaking with Lily Robin? Yeah. Okay. I see. Yeah. Just checking in. Okay. Just give us a callback then if you run into any issues. Mhmm. Mhmm. Okay. I think the issue might be the router just need a reboot because some router just need a reboot time to time, especially when yeah. It mhmm. Mhmm. Okay. Let me just have a look on it on the network site. Is it okay if I put you on hold first to double check? Okay. Hang on. Hello, Lily? Yes. Thank you for waiting. So upon checking the network side, there seems to be no issue with the network, and the signal is within the normal range. So what I suggest us to do is, is it okay if you let us know when the Internet connection drops again so we can check the service while the issue is happening? This will help us determine whether the problem is coming from the router or the network side before you purchase a new router. We just want to make sure that the router is forty first. Yeah. Okay. Thank you. Bye. Have a great day.","confidence":0.99902344,"words":[{"word":"hello","start":2.48,"end":2.98,"confidence":0.9941406,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.22679443657398224},{"word":"good","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4038627445697784},{"word":"morning","start":3.28,"end":3.76,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.26858505606651306},{"word":"this","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.14683371782302856},{"word":"is","start":4.0,"end":4.16,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.16044701635837555},{"word":"maureen","start":4.16,"end":4.64,"confidence":0.9460449,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.1861487329006195},{"word":"from","start":4.64,"end":5.04,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.14188435673713684},{"word":"erdo","start":5.04,"end":5.44,"confidence":0.642334,"punctuated_word":"Erdo","sentiment":"neutral","sentiment_score":0.16792866587638855},{"word":"tech","start":5.44,"end":5.68,"confidence":0.9350586,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.21635378897190097},{"word":"support","start":5.68,"end":6.18,"confidence":1.0,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.19062943756580353},{"word":"am","start":6.8799996,"end":7.12,"confidence":0.9980469,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.12352696061134338},{"word":"i","start":7.12,"end":7.2799997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11502920836210252},{"word":"speaking","start":7.2799997,"end":7.6,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.030212540179491043},{"word":"with","start":7.6,"end":7.8399997,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04213671013712883},{"word":"lily","start":7.8399997,"end":8.34,"confidence":0.52246094,"punctuated_word":"Lily","sentiment":"neutral","sentiment_score":0.06578651070594788},{"word":"robin","start":8.72,"end":9.22,"confidence":0.94311523,"punctuated_word":"Robin?","sentiment":"neutral","sentiment_score":0.039748162031173706},{"word":"yeah","start":10.719999,"end":11.219999,"confidence":0.7504883,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.16050958633422852},{"word":"okay","start":18.215,"end":18.615,"confidence":0.7141113,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05815831944346428},{"word":"i","start":18.615,"end":18.775,"confidence":0.9707031,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.040566932410001755},{"word":"see","start":18.775,"end":19.095,"confidence":0.99609375,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.044918738305568695},{"word":"yeah","start":19.095,"end":19.335,"confidence":0.9921875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.028931524604558945},{"word":"just","start":19.335,"end":19.835,"confidence":0.9902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.0183003731071949},{"word":"checking","start":19.975,"end":20.475,"confidence":0.8852539,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.028963029384613037},{"word":"in","start":20.535,"end":21.035,"confidence":0.99658203,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.019526099786162376},{"word":"okay","start":21.494999,"end":21.975,"confidence":0.92700195,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0038816407322883606},{"word":"just","start":21.975,"end":22.215,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.006980039179325104},{"word":"give","start":22.215,"end":22.375,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.013054050505161284},{"word":"us","start":22.375,"end":22.615,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.002583824098110199},{"word":"a","start":22.615,"end":22.695,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0059822071343660355},{"word":"callback","start":22.695,"end":23.015,"confidence":0.99121094,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":-0.012377019971609116},{"word":"then","start":23.015,"end":23.335,"confidence":0.9482422,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.0060232654213905334},{"word":"if","start":23.335,"end":23.494999,"confidence":0.984375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05529940873384476},{"word":"you","start":23.494999,"end":23.575,"confidence":0.6816406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06770153343677521},{"word":"run","start":23.575,"end":23.814999,"confidence":0.6513672,"punctuated_word":"run","sentiment":"neutral","sentiment_score":-0.08459272235631943},{"word":"into","start":23.814999,"end":24.215,"confidence":0.9941406,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.07726693153381348},{"word":"any","start":24.215,"end":24.535,"confidence":0.9980469,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.05929415673017502},{"word":"issues","start":24.535,"end":25.035,"confidence":0.99902344,"punctuated_word":"issues.","sentiment":"neutral","sentiment_score":-0.07674457132816315},{"word":"mhmm","start":25.575,"end":26.075,"confidence":0.98205566,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.07336390018463135},{"word":"mhmm","start":44.185,"end":44.425003,"confidence":0.9719238,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.05098709464073181},{"word":"okay","start":44.425003,"end":44.905003,"confidence":0.9875488,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05810639634728432},{"word":"i","start":44.905003,"end":45.065002,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08711449801921844},{"word":"think","start":45.065002,"end":45.385002,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.12029040604829788},{"word":"the","start":45.385002,"end":45.545002,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14935007691383362},{"word":"issue","start":45.545002,"end":45.945,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.18801967799663544},{"word":"might","start":45.945,"end":46.265003,"confidence":1.0,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.18983466923236847},{"word":"be","start":46.265003,"end":46.765003,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.20619696378707889},{"word":"the","start":46.985,"end":47.225002,"confidence":0.7416992,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2241082638502121},{"word":"router","start":47.225002,"end":47.705,"confidence":0.9980469,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.2262602001428604},{"word":"just","start":47.705,"end":48.025,"confidence":0.99121094,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.20895369350910187},{"word":"need","start":48.025,"end":48.185,"confidence":0.9716797,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2538481056690216},{"word":"a","start":48.185,"end":48.345,"confidence":0.85253906,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.21975699067115784},{"word":"reboot","start":48.345,"end":48.845,"confidence":1.0,"punctuated_word":"reboot","sentiment":"neutral","sentiment_score":-0.1803406327962875},{"word":"because","start":49.145,"end":49.645,"confidence":0.48706055,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1562075912952423},{"word":"some","start":50.105003,"end":50.425003,"confidence":0.9892578,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.2245861291885376},{"word":"router","start":50.425003,"end":50.925003,"confidence":0.9941406,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.22512933611869812},{"word":"just","start":51.305,"end":51.545002,"confidence":0.9941406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.19771690666675568},{"word":"need","start":51.545002,"end":51.785,"confidence":0.9921875,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.20314183831214905},{"word":"a","start":51.785,"end":51.945,"confidence":0.93359375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.192252516746521},{"word":"reboot","start":51.945,"end":52.445,"confidence":1.0,"punctuated_word":"reboot","sentiment":"neutral","sentiment_score":-0.17820657789707184},{"word":"time","start":52.665,"end":53.065002,"confidence":0.98828125,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.1809852421283722},{"word":"to","start":53.065002,"end":53.305,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1977333277463913},{"word":"time","start":53.305,"end":53.805,"confidence":0.8239746,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.14894114434719086},{"word":"especially","start":54.585,"end":55.065002,"confidence":0.9980469,"punctuated_word":"especially","sentiment":"neutral","sentiment_score":-0.13650186359882355},{"word":"when","start":55.065002,"end":55.565002,"confidence":0.984375,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.06943876296281815},{"word":"yeah","start":55.82,"end":55.855003,"confidence":0.7861328,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.08056531101465225},{"word":"it","start":55.855003,"end":56.105003,"confidence":0.87890625,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.10256469249725342},{"word":"mhmm","start":57.305,"end":57.805,"confidence":0.9840088,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.08674230426549911},{"word":"mhmm","start":67.85,"end":68.009995,"confidence":0.87438965,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.018646318465471268},{"word":"okay","start":68.009995,"end":68.509995,"confidence":0.982666,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.00037803687155246735},{"word":"let","start":69.13,"end":69.369995,"confidence":0.89453125,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.0017707645893096924},{"word":"me","start":69.369995,"end":69.53,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.008689049631357193},{"word":"just","start":69.53,"end":69.85,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.011694684624671936},{"word":"have","start":69.85,"end":70.09,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.018637869507074356},{"word":"a","start":70.09,"end":70.25,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02032833732664585},{"word":"look","start":70.25,"end":70.65,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.010948602110147476},{"word":"on","start":70.65,"end":70.81,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.020148664712905884},{"word":"it","start":70.81,"end":71.31,"confidence":0.98828125,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0158967524766922},{"word":"on","start":71.69,"end":71.85,"confidence":0.44433594,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.031767696142196655},{"word":"the","start":71.85,"end":72.009995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.025015603750944138},{"word":"network","start":72.009995,"end":72.49,"confidence":0.99316406,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.0361265167593956},{"word":"site","start":72.49,"end":72.729996,"confidence":0.7536621,"punctuated_word":"site.","sentiment":"neutral","sentiment_score":0.022806433960795403},{"word":"is","start":72.729996,"end":72.81,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.03248898312449455},{"word":"it","start":72.81,"end":72.97,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04761916771531105},{"word":"okay","start":72.97,"end":73.21,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.030422836542129517},{"word":"if","start":73.21,"end":73.29,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03706524893641472},{"word":"i","start":73.29,"end":73.369995,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013708341866731644},{"word":"put","start":73.369995,"end":73.61,"confidence":0.9970703,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.010811533778905869},{"word":"you","start":73.61,"end":73.69,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01485038548707962},{"word":"on","start":73.69,"end":73.93,"confidence":0.9902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.010168954730033876},{"word":"hold","start":73.93,"end":74.415,"confidence":1.0,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.027359455823898315},{"word":"first","start":74.495,"end":74.655,"confidence":0.92822266,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.008633263409137726},{"word":"to","start":74.655,"end":74.815,"confidence":0.98095703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0115593783557415},{"word":"double","start":74.815,"end":75.295,"confidence":1.0,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.031159916892647743},{"word":"check","start":75.295,"end":75.695,"confidence":0.93725586,"punctuated_word":"check?","sentiment":"neutral","sentiment_score":0.08739023655653},{"word":"okay","start":75.695,"end":76.095,"confidence":0.74121094,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05486597865819931},{"word":"hang","start":76.095,"end":76.255,"confidence":0.97265625,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.02574678137898445},{"word":"on","start":76.255,"end":76.755,"confidence":0.82055664,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.02376827597618103},{"word":"hello","start":317.83,"end":318.22998,"confidence":0.97558594,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.10485686361789703},{"word":"lily","start":318.22998,"end":318.72998,"confidence":0.94555664,"punctuated_word":"Lily?","sentiment":"neutral","sentiment_score":0.12075553834438324},{"word":"yes","start":320.22998,"end":320.71,"confidence":0.82910156,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.23586249351501465},{"word":"thank","start":320.94998,"end":321.11,"confidence":0.98095703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5195515155792236},{"word":"you","start":321.11,"end":321.27,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5262627005577087},{"word":"for","start":321.27,"end":321.50998,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5234352946281433},{"word":"waiting","start":321.50998,"end":322.00998,"confidence":1.0,"punctuated_word":"waiting.","sentiment":"positive","sentiment_score":0.45395681262016296},{"word":"so","start":322.335,"end":322.575,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.3048929274082184},{"word":"upon","start":322.575,"end":322.975,"confidence":1.0,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":0.2425881028175354},{"word":"checking","start":322.975,"end":323.295,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.23463350534439087},{"word":"the","start":323.295,"end":323.615,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.20023946464061737},{"word":"network","start":323.615,"end":324.015,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.23227667808532715},{"word":"side","start":324.015,"end":324.515,"confidence":0.95996094,"punctuated_word":"side,","sentiment":"neutral","sentiment_score":0.2193654477596283},{"word":"there","start":324.73502,"end":325.055,"confidence":0.9921875,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.22270467877388},{"word":"seems","start":325.055,"end":325.295,"confidence":1.0,"punctuated_word":"seems","sentiment":"neutral","sentiment_score":0.246881440281868},{"word":"to","start":325.295,"end":325.375,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.23950845003128052},{"word":"be","start":325.375,"end":325.535,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.21849673986434937},{"word":"no","start":325.535,"end":325.775,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.1733802706003189},{"word":"issue","start":325.775,"end":326.095,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":0.147828608751297},{"word":"with","start":326.095,"end":326.255,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.20168271660804749},{"word":"the","start":326.255,"end":326.415,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2131791114807129},{"word":"network","start":326.415,"end":326.915,"confidence":0.9211426,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":0.2340768575668335},{"word":"and","start":327.855,"end":328.355,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.259964257478714},{"word":"the","start":328.495,"end":328.655,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.29312634468078613},{"word":"signal","start":328.655,"end":329.055,"confidence":1.0,"punctuated_word":"signal","sentiment":"neutral","sentiment_score":0.21351692080497744},{"word":"is","start":329.055,"end":329.215,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.22973951697349548},{"word":"within","start":329.215,"end":329.535,"confidence":1.0,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.2233721911907196},{"word":"the","start":329.535,"end":329.695,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2056654542684555},{"word":"normal","start":329.695,"end":330.095,"confidence":1.0,"punctuated_word":"normal","sentiment":"neutral","sentiment_score":0.22187721729278564},{"word":"range","start":330.095,"end":330.595,"confidence":0.99902344,"punctuated_word":"range.","sentiment":"neutral","sentiment_score":0.17354291677474976},{"word":"so","start":330.815,"end":331.315,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08918724954128265},{"word":"what","start":331.775,"end":332.175,"confidence":0.9770508,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0788094699382782},{"word":"i","start":332.175,"end":332.415,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09654787927865982},{"word":"suggest","start":332.415,"end":332.915,"confidence":1.0,"punctuated_word":"suggest","sentiment":"neutral","sentiment_score":0.08836729824542999},{"word":"us","start":333.375,"end":333.615,"confidence":0.9819336,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.1007869690656662},{"word":"to","start":333.615,"end":333.855,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0874367356300354},{"word":"do","start":333.855,"end":334.095,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.09182038903236388},{"word":"is","start":334.095,"end":334.595,"confidence":0.75219727,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":0.08385077118873596},{"word":"is","start":335.88,"end":336.04,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07430845499038696},{"word":"it","start":336.04,"end":336.2,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08669708669185638},{"word":"okay","start":336.2,"end":336.44,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.06338278949260712},{"word":"if","start":336.44,"end":336.6,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.10771478712558746},{"word":"you","start":336.6,"end":336.76,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08567677438259125},{"word":"let","start":336.76,"end":337.0,"confidence":0.99902344,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.0747080147266388},{"word":"us","start":337.0,"end":337.16,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.07803423702716827},{"word":"know","start":337.16,"end":337.32,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.07062757760286331},{"word":"when","start":337.32,"end":337.56,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.03828141465783119},{"word":"the","start":337.56,"end":337.72,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.021530866622924805},{"word":"internet","start":337.72,"end":338.22,"confidence":0.98828125,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.010167211294174194},{"word":"connection","start":338.76,"end":339.24,"confidence":0.9838867,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.0017009004950523376},{"word":"drops","start":339.24,"end":339.56,"confidence":1.0,"punctuated_word":"drops","sentiment":"neutral","sentiment_score":0.011156320571899414},{"word":"again","start":339.56,"end":340.06,"confidence":1.0,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.023743391036987305},{"word":"so","start":340.2,"end":340.36002,"confidence":0.85058594,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.027860578149557114},{"word":"we","start":340.36002,"end":340.52,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03550379350781441},{"word":"can","start":340.52,"end":340.76,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04484397917985916},{"word":"check","start":340.76,"end":341.24,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.03487122058868408},{"word":"the","start":341.24,"end":341.4,"confidence":0.9038086,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01939946785569191},{"word":"service","start":341.4,"end":341.9,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.015463564544916151},{"word":"while","start":342.12,"end":342.44,"confidence":0.9580078,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.012693360447883606},{"word":"the","start":342.44,"end":342.6,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008977781981229782},{"word":"issue","start":342.6,"end":342.84,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":0.00757959857583046},{"word":"is","start":342.84,"end":343.08002,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.006079379469156265},{"word":"happening","start":343.08002,"end":343.58002,"confidence":0.9807129,"punctuated_word":"happening?","sentiment":"neutral","sentiment_score":0.031714748591184616},{"word":"this","start":344.28,"end":344.52,"confidence":0.9633789,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.05829493701457977},{"word":"will","start":344.52,"end":344.68,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07807464152574539},{"word":"help","start":344.68,"end":344.92,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.09416396170854568},{"word":"us","start":344.92,"end":345.16,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.07342477142810822},{"word":"determine","start":345.16,"end":345.64,"confidence":0.96435547,"punctuated_word":"determine","sentiment":"neutral","sentiment_score":0.05082210153341293},{"word":"whether","start":345.64,"end":345.96,"confidence":1.0,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":0.007239598780870438},{"word":"the","start":345.96,"end":346.12,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01747243106365204},{"word":"problem","start":346.12,"end":346.52,"confidence":1.0,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":0.0012453943490982056},{"word":"is","start":346.52,"end":346.76,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.013178721070289612},{"word":"coming","start":346.76,"end":347.08002,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.01616337150335312},{"word":"from","start":347.08002,"end":347.24,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0025577396154403687},{"word":"the","start":347.24,"end":347.48,"confidence":0.98095703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012681681662797928},{"word":"router","start":347.48,"end":347.98,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.01348891481757164},{"word":"or","start":348.285,"end":348.52502,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.022819850593805313},{"word":"the","start":348.52502,"end":348.765,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03146028518676758},{"word":"network","start":348.765,"end":349.24503,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.06154666841030121},{"word":"side","start":349.24503,"end":349.64502,"confidence":0.86621094,"punctuated_word":"side","sentiment":"neutral","sentiment_score":0.06332658976316452},{"word":"before","start":349.64502,"end":349.96503,"confidence":0.99902344,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.04725762456655502},{"word":"you","start":349.96503,"end":350.36502,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.010930165648460388},{"word":"purchase","start":350.36502,"end":350.765,"confidence":0.9951172,"punctuated_word":"purchase","sentiment":"neutral","sentiment_score":-0.03344859182834625},{"word":"a","start":350.765,"end":350.92502,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.024992456659674644},{"word":"new","start":350.92502,"end":351.165,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.008112728595733643},{"word":"router","start":351.165,"end":351.665,"confidence":0.99853516,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.007978254929184914},{"word":"we","start":352.045,"end":352.20502,"confidence":0.56640625,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.019854946061968803},{"word":"just","start":352.20502,"end":352.445,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.01926805078983307},{"word":"want","start":352.445,"end":352.605,"confidence":0.99609375,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.007664792239665985},{"word":"to","start":352.605,"end":352.68503,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.008581407368183136},{"word":"make","start":352.68503,"end":352.92502,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.00875740498304367},{"word":"sure","start":352.92502,"end":353.165,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.011690979823470116},{"word":"that","start":353.165,"end":353.325,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.014297707006335258},{"word":"the","start":353.325,"end":353.48502,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.021012187004089355},{"word":"router","start":353.48502,"end":353.885,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.007453158497810364},{"word":"is","start":353.885,"end":354.20502,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.009775785729289057},{"word":"forty","start":354.20502,"end":354.605,"confidence":0.8828125,"punctuated_word":"forty","sentiment":"neutral","sentiment_score":-0.0005418136715888977},{"word":"first","start":354.605,"end":355.105,"confidence":0.9970703,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":0.01085307728499174},{"word":"yeah","start":357.13287,"end":357.63287,"confidence":0.8967285,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.25942641496658325},{"word":"okay","start":358.17288,"end":358.67288,"confidence":0.9904785,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2558404803276062},{"word":"thank","start":358.89288,"end":359.13287,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4795902669429779},{"word":"you","start":359.13287,"end":359.53287,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4053501784801483},{"word":"bye","start":359.53287,"end":359.7729,"confidence":0.9995117,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.35665592551231384},{"word":"have","start":359.7729,"end":359.9329,"confidence":0.99609375,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6004024744033813},{"word":"a","start":359.9329,"end":360.01288,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6231355667114258},{"word":"great","start":360.01288,"end":360.25287,"confidence":0.99902344,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.6883502006530762},{"word":"day","start":360.25287,"end":360.75287,"confidence":0.99902344,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.36665311455726624}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Erdo tech support. Am I speaking with Lily Robin? Yeah.\n\nOkay. I see. Yeah. Just checking in. Okay.\n\nJust give us a callback then if you run into any issues. Mhmm. Mhmm. Okay. I think the issue might be the router just need a reboot because some router just need a reboot time to time, especially when yeah.\n\nIt mhmm. Mhmm. Okay. Let me just have a look on it on the network site. Is it okay if I put you on hold first to double check?\n\nOkay. Hang on. Hello, Lily? Yes. Thank you for waiting.\n\nSo upon checking the network side, there seems to be no issue with the network, and the signal is within the normal range. So what I suggest us to do is, is it okay if you let us know when the Internet connection drops again so we can check the service while the issue is happening? This will help us determine whether the problem is coming from the router or the network side before you purchase a new router. We just want to make sure that the router is forty first. Yeah.\n\nOkay. Thank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.22679443657398224},{"text":"Good morning.","start":3.04,"end":3.76,"sentiment":"positive","sentiment_score":0.33622390031814575},{"text":"This is Maureen from Erdo tech support.","start":3.76,"end":6.18,"sentiment":"neutral","sentiment_score":0.17288938803332193},{"text":"Am I speaking with Lily Robin?","start":6.8799996,"end":9.22,"sentiment":"neutral","sentiment_score":0.06940668200453122},{"text":"Yeah.","start":10.719999,"end":11.219999,"sentiment":"neutral","sentiment_score":0.16050958633422852}],"sentiment":"neutral","sentiment_score":0.15802456657676137,"num_words":17,"start":2.48,"end":11.219999},{"sentences":[{"text":"Okay.","start":18.215,"end":18.615,"sentiment":"neutral","sentiment_score":0.05815831944346428},{"text":"I see.","start":18.615,"end":19.095,"sentiment":"neutral","sentiment_score":0.042742835357785225},{"text":"Yeah.","start":19.095,"end":19.335,"sentiment":"neutral","sentiment_score":0.028931524604558945},{"text":"Just checking in.","start":19.335,"end":21.035,"sentiment":"neutral","sentiment_score":0.022263167425990105},{"text":"Okay.","start":21.494999,"end":21.975,"sentiment":"neutral","sentiment_score":0.0038816407322883606}],"sentiment":"neutral","sentiment_score":0.030405832221731544,"num_words":8,"start":18.215,"end":21.975},{"sentences":[{"text":"Just give us a callback then if you run into any issues.","start":21.975,"end":25.035,"sentiment":"neutral","sentiment_score":-0.03799460968002677},{"text":"Mhmm.","start":25.575,"end":26.075,"sentiment":"neutral","sentiment_score":-0.07336390018463135},{"text":"Mhmm.","start":44.185,"end":44.425003,"sentiment":"neutral","sentiment_score":-0.05098709464073181},{"text":"Okay.","start":44.425003,"end":44.905003,"sentiment":"neutral","sentiment_score":-0.05810639634728432},{"text":"I think the issue might be the router just need a reboot because some router just need a reboot time to time, especially when yeah.","start":44.905003,"end":55.855003,"sentiment":"neutral","sentiment_score":-0.17781922906637193}],"sentiment":"neutral","sentiment_score":-0.12709683584980666,"num_words":40,"start":21.975,"end":55.855003},{"sentences":[{"text":"It mhmm.","start":55.855003,"end":57.805,"sentiment":"neutral","sentiment_score":-0.09465349838137627},{"text":"Mhmm.","start":67.85,"end":68.009995,"sentiment":"neutral","sentiment_score":-0.018646318465471268},{"text":"Okay.","start":68.009995,"end":68.509995,"sentiment":"neutral","sentiment_score":-0.00037803687155246735},{"text":"Let me just have a look on it on the network site.","start":69.13,"end":72.729996,"sentiment":"neutral","sentiment_score":0.0186525812993447},{"text":"Is it okay if I put you on hold first to double check?","start":72.729996,"end":75.695,"sentiment":"neutral","sentiment_score":0.02661316741544467}],"sentiment":"neutral","sentiment_score":0.012464510341142786,"num_words":29,"start":55.855003,"end":75.695},{"sentences":[{"text":"Okay.","start":75.695,"end":76.095,"sentiment":"neutral","sentiment_score":0.05486597865819931},{"text":"Hang on.","start":76.095,"end":76.755,"sentiment":"neutral","sentiment_score":0.02475752867758274},{"text":"Hello, Lily?","start":317.83,"end":318.72998,"sentiment":"neutral","sentiment_score":0.11280620098114014},{"text":"Yes.","start":320.22998,"end":320.71,"sentiment":"neutral","sentiment_score":0.23586249351501465},{"text":"Thank you for waiting.","start":320.94998,"end":322.00998,"sentiment":"positive","sentiment_score":0.5058015808463097}],"sentiment":"neutral","sentiment_score":0.25890622548758985,"num_words":10,"start":75.695,"end":322.00998},{"sentences":[{"text":"So upon checking the network side, there seems to be no issue with the network, and the signal is within the normal range.","start":322.335,"end":330.595,"sentiment":"neutral","sentiment_score":0.22402347041212994},{"text":"So what I suggest us to do is, is it okay if you let us know when the Internet connection drops again so we can check the service while the issue is happening?","start":330.815,"end":343.58002,"sentiment":"neutral","sentiment_score":0.05180375944032813},{"text":"This will help us determine whether the problem is coming from the router or the network side before you purchase a new router.","start":344.28,"end":351.665,"sentiment":"neutral","sentiment_score":0.025658923970616383},{"text":"We just want to make sure that the router is forty first.","start":352.045,"end":355.105,"sentiment":"neutral","sentiment_score":-0.0033165968488901854},{"text":"Yeah.","start":357.13287,"end":357.63287,"sentiment":"neutral","sentiment_score":0.25942641496658325}],"sentiment":"neutral","sentiment_score":0.0833896346208032,"num_words":92,"start":322.335,"end":357.63287},{"sentences":[{"text":"Okay.","start":358.17288,"end":358.67288,"sentiment":"neutral","sentiment_score":0.2558404803276062},{"text":"Thank you.","start":358.89288,"end":359.53287,"sentiment":"positive","sentiment_score":0.4424702227115631},{"text":"Bye.","start":359.53287,"end":359.7729,"sentiment":"positive","sentiment_score":0.35665592551231384},{"text":"Have a great day.","start":359.7729,"end":360.75287,"sentiment":"positive","sentiment_score":0.5696353390812874}],"sentiment":"positive","sentiment_score":0.4719972759485245,"num_words":8,"start":358.17288,"end":360.75287}]}}]},{"alternatives":[{"transcript":"Good morning. Yeah. No. That's right. The issue has been resolved, so thank you for calling. But we reset the router, and it still fixed itself. So but just, yeah, just before you go, like, this has happened multiple times over the last month. We've had to reset the router, like, I think, like, five times in the last month. So I'm not sure if maybe a bigger investigation needs to happen into, like, why this is happening so frequently. Okay. But time to time, it being, like, multiple times a month is a lot. Like, if there's an issue with the router, then we should get a new router. Yeah. Thank you. Intellectual. Right. Perceivable. It's just a different business model. Think like Ali versus the other yeah. Often the name the name brands will have additives in them that aren't disclosed to, like, other companies. So, like, they're perceived as better because they've got, like, secret ingredients to to the public, at least, to the public's perspective. But, yeah, there's generally not really any difference. Yeah. I think it'll be a balance between, like, having enough on there that sort of goes to the point that they'll talk about, but also having extra on there just to help. Hello? Mhmm. Mhmm. Mhmm. Mhmm. Yep. Okay. Thank you. Thanks. Bye bye.","confidence":0.9904785,"words":[{"word":"good","start":0.16,"end":0.65999997,"confidence":0.3540039,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.27324622869491577},{"word":"morning","start":7.2,"end":7.7,"confidence":0.9914551,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.0919911563396454},{"word":"yeah","start":8.639999,"end":8.88,"confidence":0.81518555,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.046602025628089905},{"word":"no","start":8.88,"end":9.04,"confidence":0.8808594,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.022775426506996155},{"word":"that's","start":9.04,"end":9.36,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.05915280431509018},{"word":"right","start":9.36,"end":9.86,"confidence":0.9621582,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.0505252480506897},{"word":"the","start":10.8,"end":11.04,"confidence":0.7651367,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.1951954960823059},{"word":"issue","start":11.04,"end":11.28,"confidence":0.9951172,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":0.1221410483121872},{"word":"has","start":11.28,"end":11.44,"confidence":0.7597656,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.2439592182636261},{"word":"been","start":11.44,"end":11.679999,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.30128276348114014},{"word":"resolved","start":11.679999,"end":12.179999,"confidence":0.82958984,"punctuated_word":"resolved,","sentiment":"neutral","sentiment_score":0.3226589560508728},{"word":"so","start":12.405,"end":12.565,"confidence":0.9951172,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.3658031821250915},{"word":"thank","start":12.565,"end":12.804999,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.5525342226028442},{"word":"you","start":12.804999,"end":12.884999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4780849516391754},{"word":"for","start":12.884999,"end":13.125,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4826447069644928},{"word":"calling","start":13.125,"end":13.605,"confidence":0.84375,"punctuated_word":"calling.","sentiment":"positive","sentiment_score":0.4269463121891022},{"word":"but","start":13.605,"end":14.105,"confidence":0.98828125,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.07620193809270859},{"word":"we","start":14.325,"end":14.565,"confidence":0.90722656,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.011663690209388731},{"word":"reset","start":14.565,"end":14.965,"confidence":0.9921875,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.012027308344841003},{"word":"the","start":14.965,"end":15.045,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12110159546136856},{"word":"router","start":15.045,"end":15.365,"confidence":0.78125,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.05534854531288147},{"word":"and","start":15.365,"end":15.525,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04495633393526077},{"word":"it","start":15.525,"end":15.605,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09868673235177994},{"word":"still","start":15.605,"end":15.844999,"confidence":0.33544922,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.038936421275138855},{"word":"fixed","start":15.844999,"end":16.164999,"confidence":0.9741211,"punctuated_word":"fixed","sentiment":"neutral","sentiment_score":0.005874156951904297},{"word":"itself","start":16.164999,"end":16.564999,"confidence":0.9777832,"punctuated_word":"itself.","sentiment":"neutral","sentiment_score":-0.02994114905595779},{"word":"so","start":16.564999,"end":17.064999,"confidence":0.98095703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0425688773393631},{"word":"but","start":23.285,"end":23.785,"confidence":0.73583984,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.009299863129854202},{"word":"just","start":24.244999,"end":24.744999,"confidence":0.97753906,"punctuated_word":"just,","sentiment":"neutral","sentiment_score":-0.052334658801555634},{"word":"yeah","start":25.38,"end":25.619999,"confidence":0.9980469,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.07151764631271362},{"word":"just","start":25.619999,"end":25.859999,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.14437541365623474},{"word":"before","start":25.859999,"end":26.18,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.16122348606586456},{"word":"you","start":26.18,"end":26.34,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.148464635014534},{"word":"go","start":26.34,"end":26.58,"confidence":0.96850586,"punctuated_word":"go,","sentiment":"neutral","sentiment_score":-0.17637009918689728},{"word":"like","start":26.58,"end":26.82,"confidence":0.99194336,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.19559553265571591},{"word":"this","start":26.82,"end":27.06,"confidence":0.890625,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.25661295652389526},{"word":"has","start":27.06,"end":27.22,"confidence":0.79052734,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.26349174976348877},{"word":"happened","start":27.22,"end":27.539999,"confidence":0.8984375,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.2542712092399597},{"word":"multiple","start":27.539999,"end":28.039999,"confidence":0.9770508,"punctuated_word":"multiple","sentiment":"neutral","sentiment_score":-0.24029575288295743},{"word":"times","start":28.099998,"end":28.599998,"confidence":0.99902344,"punctuated_word":"times","sentiment":"neutral","sentiment_score":-0.2221209704875946},{"word":"over","start":28.82,"end":29.06,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.2361745685338974},{"word":"the","start":29.06,"end":29.22,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.25600552558898926},{"word":"last","start":29.22,"end":29.539999,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.22278350591659543},{"word":"month","start":29.539999,"end":30.039999,"confidence":0.9855957,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.20597189664840695},{"word":"we've","start":30.82,"end":31.06,"confidence":0.88500977,"punctuated_word":"We've","sentiment":"neutral","sentiment_score":-0.26250723004341125},{"word":"had","start":31.06,"end":31.3,"confidence":1.0,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.2850174009799957},{"word":"to","start":31.3,"end":31.38,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2969074249267578},{"word":"reset","start":31.38,"end":31.779999,"confidence":1.0,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.2603169083595276},{"word":"the","start":31.779999,"end":31.939999,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.35717931389808655},{"word":"router","start":31.939999,"end":32.34,"confidence":0.9707031,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.27308332920074463},{"word":"like","start":32.34,"end":32.84,"confidence":0.96240234,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.270251989364624},{"word":"i","start":32.9,"end":33.14,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22994384169578552},{"word":"think","start":33.14,"end":33.46,"confidence":0.96875,"punctuated_word":"think,","sentiment":"neutral","sentiment_score":-0.24206992983818057},{"word":"like","start":33.46,"end":33.78,"confidence":0.97631836,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.26753345131874084},{"word":"five","start":33.78,"end":34.1,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.2611168920993805},{"word":"times","start":34.1,"end":34.5,"confidence":1.0,"punctuated_word":"times","sentiment":"neutral","sentiment_score":-0.27888989448547363},{"word":"in","start":34.5,"end":34.739998,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2228829711675644},{"word":"the","start":34.739998,"end":34.82,"confidence":0.9667969,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23004032671451569},{"word":"last","start":34.82,"end":35.059998,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.2006381154060364},{"word":"month","start":35.059998,"end":35.559998,"confidence":0.9140625,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.23097583651542664},{"word":"so","start":36.5,"end":36.915,"confidence":0.98095703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2491427510976791},{"word":"i'm","start":36.915,"end":37.155003,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.267177939414978},{"word":"not","start":37.155003,"end":37.235,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2774125635623932},{"word":"sure","start":37.235,"end":37.395,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.3063037097454071},{"word":"if","start":37.395,"end":37.715,"confidence":0.98828125,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.31073302030563354},{"word":"maybe","start":37.715,"end":38.035,"confidence":0.9770508,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.3276923894882202},{"word":"a","start":38.035,"end":38.115,"confidence":0.98535156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.31373241543769836},{"word":"bigger","start":38.115,"end":38.515,"confidence":1.0,"punctuated_word":"bigger","sentiment":"negative","sentiment_score":-0.36671608686447144},{"word":"investigation","start":38.515,"end":39.015,"confidence":1.0,"punctuated_word":"investigation","sentiment":"neutral","sentiment_score":-0.3075292110443115},{"word":"needs","start":39.155003,"end":39.275,"confidence":0.91748047,"punctuated_word":"needs","sentiment":"negative","sentiment_score":-0.4208602011203766},{"word":"to","start":39.275,"end":39.395,"confidence":0.9970703,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3737528622150421},{"word":"happen","start":39.395,"end":39.635002,"confidence":0.9970703,"punctuated_word":"happen","sentiment":"negative","sentiment_score":-0.3451167047023773},{"word":"into","start":39.635002,"end":39.955,"confidence":0.9748535,"punctuated_word":"into,","sentiment":"neutral","sentiment_score":-0.29239529371261597},{"word":"like","start":39.955,"end":40.195,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.28576529026031494},{"word":"why","start":40.195,"end":40.515,"confidence":1.0,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.35797807574272156},{"word":"this","start":40.515,"end":40.675,"confidence":0.9941406,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.3714891374111175},{"word":"is","start":40.675,"end":40.835,"confidence":0.99609375,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3397660553455353},{"word":"happening","start":40.835,"end":41.155,"confidence":1.0,"punctuated_word":"happening","sentiment":"negative","sentiment_score":-0.3592829406261444},{"word":"so","start":41.155,"end":41.475002,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.32430794835090637},{"word":"frequently","start":41.475002,"end":41.975002,"confidence":0.9748535,"punctuated_word":"frequently.","sentiment":"neutral","sentiment_score":-0.2954796552658081},{"word":"okay","start":54.97,"end":55.29,"confidence":0.78759766,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07544679939746857},{"word":"but","start":55.29,"end":55.79,"confidence":0.9863281,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.06565489619970322},{"word":"time","start":55.850002,"end":56.09,"confidence":0.9921875,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.0744510367512703},{"word":"to","start":56.09,"end":56.33,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09106527268886566},{"word":"time","start":56.33,"end":56.83,"confidence":0.9284668,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.1002747192978859},{"word":"it","start":57.21,"end":57.45,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1012081727385521},{"word":"being","start":57.45,"end":57.77,"confidence":0.9484863,"punctuated_word":"being,","sentiment":"neutral","sentiment_score":-0.20432597398757937},{"word":"like","start":57.77,"end":58.27,"confidence":0.99853516,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.2400211989879608},{"word":"multiple","start":58.49,"end":58.89,"confidence":1.0,"punctuated_word":"multiple","sentiment":"neutral","sentiment_score":-0.2858352065086365},{"word":"times","start":58.89,"end":59.29,"confidence":1.0,"punctuated_word":"times","sentiment":"neutral","sentiment_score":-0.28461647033691406},{"word":"a","start":59.29,"end":59.45,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2756464183330536},{"word":"month","start":59.45,"end":59.95,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.30945488810539246},{"word":"is","start":60.49,"end":60.99,"confidence":0.94970703,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3369380533695221},{"word":"a","start":61.050003,"end":61.21,"confidence":0.9941406,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3601958155632019},{"word":"lot","start":61.21,"end":61.690002,"confidence":0.9904785,"punctuated_word":"lot.","sentiment":"neutral","sentiment_score":-0.2723115086555481},{"word":"like","start":61.690002,"end":62.010002,"confidence":0.9970703,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.17578357458114624},{"word":"if","start":62.010002,"end":62.25,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.19752006232738495},{"word":"there's","start":62.25,"end":62.57,"confidence":1.0,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.20538805425167084},{"word":"an","start":62.57,"end":62.73,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2032141536474228},{"word":"issue","start":62.73,"end":62.97,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.18642558157444},{"word":"with","start":62.97,"end":63.21,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2639283239841461},{"word":"the","start":63.21,"end":63.29,"confidence":0.97802734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.28886738419532776},{"word":"router","start":63.29,"end":63.690002,"confidence":0.9748535,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.21479056775569916},{"word":"then","start":63.690002,"end":63.850002,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.2264086902141571},{"word":"we","start":63.850002,"end":63.93,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.23190230131149292},{"word":"should","start":63.93,"end":64.17,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.29325374960899353},{"word":"get","start":64.17,"end":64.33,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.2973615825176239},{"word":"a","start":64.33,"end":64.41,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2635686993598938},{"word":"new","start":64.41,"end":64.57,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.26614201068878174},{"word":"router","start":64.57,"end":65.07,"confidence":0.99902344,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.15321269631385803},{"word":"yeah","start":74.565,"end":74.885,"confidence":0.9904785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.021430961787700653},{"word":"thank","start":74.885,"end":75.205,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.19476193189620972},{"word":"you","start":75.205,"end":75.705,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.17906132340431213},{"word":"intellectual","start":157.465,"end":157.965,"confidence":0.8156738,"punctuated_word":"Intellectual.","sentiment":"neutral","sentiment_score":0.02065880224108696},{"word":"right","start":158.825,"end":159.325,"confidence":0.84375,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.014445295557379724},{"word":"perceivable","start":200.56999,"end":201.06999,"confidence":0.74690753,"punctuated_word":"Perceivable.","sentiment":"positive","sentiment_score":0.4082617163658142},{"word":"it's","start":224.75,"end":224.99,"confidence":0.90625,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.08263194561004639},{"word":"just","start":224.99,"end":225.15001,"confidence":0.9716797,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05769576877355576},{"word":"a","start":225.15001,"end":225.23001,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06446363776922226},{"word":"different","start":225.23001,"end":225.63,"confidence":1.0,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.02093638852238655},{"word":"business","start":225.63,"end":226.03,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.008654125034809113},{"word":"model","start":226.03,"end":226.43001,"confidence":0.984375,"punctuated_word":"model.","sentiment":"neutral","sentiment_score":-0.019717607647180557},{"word":"think","start":226.43001,"end":226.67001,"confidence":0.7944336,"punctuated_word":"Think","sentiment":"neutral","sentiment_score":-0.024408143013715744},{"word":"like","start":226.67001,"end":226.99,"confidence":0.63183594,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.010944470763206482},{"word":"ali","start":226.99,"end":227.49,"confidence":0.3022461,"punctuated_word":"Ali","sentiment":"neutral","sentiment_score":-0.007020469754934311},{"word":"versus","start":227.55,"end":228.05,"confidence":0.9941406,"punctuated_word":"versus","sentiment":"neutral","sentiment_score":-0.0009109377861022948},{"word":"the","start":228.35,"end":228.83,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0092812217772007},{"word":"other","start":228.83,"end":229.07,"confidence":0.82470703,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.002432253211736679},{"word":"yeah","start":229.71,"end":230.21,"confidence":0.9951172,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.010101566091179848},{"word":"often","start":265.88498,"end":266.285,"confidence":0.68603516,"punctuated_word":"Often","sentiment":"neutral","sentiment_score":-0.012811927124857904},{"word":"the","start":266.285,"end":266.365,"confidence":0.5654297,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.032140690833330154},{"word":"name","start":266.365,"end":266.76498,"confidence":0.9970703,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.04387180879712105},{"word":"the","start":266.76498,"end":267.005,"confidence":0.9707031,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05108724161982536},{"word":"name","start":267.005,"end":267.245,"confidence":0.9970703,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0582028329372406},{"word":"brands","start":267.245,"end":267.645,"confidence":0.99609375,"punctuated_word":"brands","sentiment":"neutral","sentiment_score":-0.05859865993261337},{"word":"will","start":267.645,"end":267.88498,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.04673738032579422},{"word":"have","start":267.88498,"end":268.365,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03898358717560768},{"word":"additives","start":268.365,"end":268.865,"confidence":0.96533203,"punctuated_word":"additives","sentiment":"neutral","sentiment_score":-0.011663079261779783},{"word":"in","start":269.085,"end":269.245,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.033582910895347595},{"word":"them","start":269.245,"end":269.565,"confidence":0.99609375,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.04755508527159691},{"word":"that","start":269.565,"end":269.725,"confidence":0.984375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03438127040863037},{"word":"aren't","start":269.725,"end":270.18,"confidence":0.98168945,"punctuated_word":"aren't","sentiment":"neutral","sentiment_score":-0.03182022273540497},{"word":"disclosed","start":270.41998,"end":270.91998,"confidence":0.9770508,"punctuated_word":"disclosed","sentiment":"neutral","sentiment_score":-0.03723927214741707},{"word":"to","start":272.1,"end":272.25998,"confidence":0.98657227,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.05335341393947601},{"word":"like","start":272.25998,"end":272.58,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.075503408908844},{"word":"other","start":272.58,"end":272.74,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.08600738644599915},{"word":"companies","start":272.74,"end":273.24,"confidence":0.89404297,"punctuated_word":"companies.","sentiment":"neutral","sentiment_score":-0.039011649787425995},{"word":"so","start":273.38,"end":273.62,"confidence":0.97436523,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.015772487968206406},{"word":"like","start":273.62,"end":274.12,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.008357081562280655},{"word":"they're","start":274.34,"end":274.84,"confidence":0.9250488,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":0.015347583219408987},{"word":"perceived","start":275.38,"end":275.78,"confidence":0.95703125,"punctuated_word":"perceived","sentiment":"neutral","sentiment_score":0.07919996976852417},{"word":"as","start":275.78,"end":275.94,"confidence":0.9873047,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.16797706484794617},{"word":"better","start":275.94,"end":276.34,"confidence":0.96875,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.1600790172815323},{"word":"because","start":276.34,"end":276.66,"confidence":0.8676758,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.07463286817073822},{"word":"they've","start":276.66,"end":276.82,"confidence":0.97387695,"punctuated_word":"they've","sentiment":"neutral","sentiment_score":0.16566644608974457},{"word":"got","start":276.82,"end":276.97998,"confidence":0.98291016,"punctuated_word":"got,","sentiment":"neutral","sentiment_score":0.20189127326011655},{"word":"like","start":276.97998,"end":277.3,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.15511354804039},{"word":"secret","start":277.3,"end":277.69998,"confidence":0.99902344,"punctuated_word":"secret","sentiment":"neutral","sentiment_score":0.139960378408432},{"word":"ingredients","start":277.69998,"end":278.19998,"confidence":0.87060547,"punctuated_word":"ingredients","sentiment":"neutral","sentiment_score":0.1406535506248474},{"word":"to","start":278.82,"end":279.32,"confidence":0.6586914,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0981362909078598},{"word":"to","start":279.86,"end":280.1,"confidence":0.73339844,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08037343621253967},{"word":"the","start":280.1,"end":280.34,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08896911144256592},{"word":"public","start":280.34,"end":280.84,"confidence":0.7792969,"punctuated_word":"public,","sentiment":"neutral","sentiment_score":0.11948847025632858},{"word":"at","start":281.06,"end":281.22,"confidence":0.9863281,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.05203768610954285},{"word":"least","start":281.22,"end":281.53998,"confidence":0.82421875,"punctuated_word":"least,","sentiment":"neutral","sentiment_score":0.07332521677017212},{"word":"to","start":281.53998,"end":281.69998,"confidence":0.65478516,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09494057297706604},{"word":"the","start":281.69998,"end":281.86,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.084745854139328},{"word":"public's","start":281.86,"end":282.34,"confidence":0.9807129,"punctuated_word":"public's","sentiment":"neutral","sentiment_score":0.06538836658000946},{"word":"perspective","start":282.34,"end":282.84,"confidence":0.9609375,"punctuated_word":"perspective.","sentiment":"neutral","sentiment_score":0.020904541015625},{"word":"but","start":283.46,"end":283.96,"confidence":0.88012695,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.05445492640137672},{"word":"yeah","start":284.34,"end":284.74,"confidence":0.9885254,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.06759063154459},{"word":"there's","start":284.74,"end":285.22,"confidence":0.875,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.0933174341917038},{"word":"generally","start":285.22,"end":285.69998,"confidence":0.97802734,"punctuated_word":"generally","sentiment":"neutral","sentiment_score":-0.11278969049453735},{"word":"not","start":285.69998,"end":285.86,"confidence":0.9194336,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.07530838251113892},{"word":"really","start":285.86,"end":286.155,"confidence":0.9863281,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.10948557406663896},{"word":"any","start":286.155,"end":286.655,"confidence":0.9863281,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.10509459674358368},{"word":"difference","start":292.79248,"end":293.29248,"confidence":0.9875488,"punctuated_word":"difference.","sentiment":"neutral","sentiment_score":-0.11728551983833312},{"word":"yeah","start":299.59,"end":299.91,"confidence":0.97753906,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04304758831858635},{"word":"i","start":299.91,"end":300.15,"confidence":0.85595703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05360455438494682},{"word":"think","start":300.15,"end":300.31,"confidence":0.9790039,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.0713711678981781},{"word":"it'll","start":300.31,"end":300.47,"confidence":0.95874023,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":0.0991654247045517},{"word":"be","start":300.47,"end":300.59,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1243375688791275},{"word":"a","start":300.59,"end":300.71,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12310374528169632},{"word":"balance","start":300.71,"end":301.21,"confidence":0.9980469,"punctuated_word":"balance","sentiment":"neutral","sentiment_score":0.09370087087154388},{"word":"between","start":301.27,"end":301.66998,"confidence":0.98999023,"punctuated_word":"between,","sentiment":"neutral","sentiment_score":0.08529974520206451},{"word":"like","start":301.66998,"end":302.16998,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.1130586564540863},{"word":"having","start":302.38998,"end":302.78998,"confidence":0.9980469,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.11584889888763428},{"word":"enough","start":302.78998,"end":303.11,"confidence":0.9838867,"punctuated_word":"enough","sentiment":"neutral","sentiment_score":0.10452263802289964},{"word":"on","start":303.11,"end":303.27,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.10197725892066956},{"word":"there","start":303.27,"end":303.50998,"confidence":0.99316406,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.15721967816352844},{"word":"that","start":303.50998,"end":303.75,"confidence":0.9902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12592637538909912},{"word":"sort","start":303.75,"end":303.99,"confidence":0.94970703,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.11685538291931152},{"word":"of","start":303.99,"end":304.47,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.12790338695049286},{"word":"goes","start":304.47,"end":304.78998,"confidence":0.9970703,"punctuated_word":"goes","sentiment":"neutral","sentiment_score":0.13420477509498596},{"word":"to","start":304.78998,"end":304.94998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12290731817483902},{"word":"the","start":304.94998,"end":305.11,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13265788555145264},{"word":"point","start":305.11,"end":305.35,"confidence":0.86035156,"punctuated_word":"point","sentiment":"neutral","sentiment_score":0.15782015025615692},{"word":"that","start":305.35,"end":305.50998,"confidence":0.85546875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1226738542318344},{"word":"they'll","start":305.50998,"end":305.66998,"confidence":0.9379883,"punctuated_word":"they'll","sentiment":"neutral","sentiment_score":0.10359470546245576},{"word":"talk","start":305.66998,"end":305.91,"confidence":0.9951172,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.0917358696460724},{"word":"about","start":305.91,"end":306.15,"confidence":0.8730469,"punctuated_word":"about,","sentiment":"neutral","sentiment_score":0.10261783003807068},{"word":"but","start":306.15,"end":306.31,"confidence":0.9980469,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.1217874139547348},{"word":"also","start":306.31,"end":306.63,"confidence":0.94189453,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.11834743618965148},{"word":"having","start":306.63,"end":307.03,"confidence":0.99316406,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.09407669305801392},{"word":"extra","start":307.03,"end":307.43,"confidence":0.9980469,"punctuated_word":"extra","sentiment":"neutral","sentiment_score":0.11353574693202972},{"word":"on","start":307.43,"end":307.59,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09974316507577896},{"word":"there","start":307.59,"end":307.83,"confidence":0.9941406,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.1251353621482849},{"word":"just","start":307.83,"end":308.07,"confidence":0.97509766,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.15621967613697052},{"word":"to","start":308.07,"end":308.22998,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11927832663059236},{"word":"help","start":308.22998,"end":308.72998,"confidence":0.73828125,"punctuated_word":"help.","sentiment":"neutral","sentiment_score":0.08793538063764572},{"word":"hello","start":319.265,"end":319.765,"confidence":0.65966797,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0788956806063652},{"word":"mhmm","start":339.06,"end":339.495,"confidence":0.92944336,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02050883136689663},{"word":"mhmm","start":340.375,"end":340.875,"confidence":0.9766846,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03818546235561371},{"word":"mhmm","start":352.215,"end":352.29498,"confidence":0.9711914,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.009690013714134691},{"word":"mhmm","start":352.29498,"end":352.59,"confidence":0.9127197,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0060346536338329315},{"word":"yep","start":356.19,"end":356.51,"confidence":0.8996582,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08274548500776291},{"word":"okay","start":356.51,"end":356.91,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14704030752182007},{"word":"thank","start":356.91,"end":357.15,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.32915008068084717},{"word":"you","start":357.15,"end":357.65,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2428832501173019},{"word":"thanks","start":360.03,"end":360.43,"confidence":0.9807129,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6004462242126465},{"word":"bye","start":360.43,"end":360.66998,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.25098246335983276},{"word":"bye","start":360.66998,"end":361.16998,"confidence":0.9980469,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.1590139865875244}],"paragraphs":{"transcript":"\nGood morning. Yeah. No. That's right. The issue has been resolved, so thank you for calling.\n\nBut we reset the router, and it still fixed itself. So but just, yeah, just before you go, like, this has happened multiple times over the last month. We've had to reset the router, like, I think, like, five times in the last month. So I'm not sure if maybe a bigger investigation needs to happen into, like, why this is happening so frequently. Okay.\n\nBut time to time, it being, like, multiple times a month is a lot. Like, if there's an issue with the router, then we should get a new router. Yeah. Thank you. Intellectual.\n\nRight. Perceivable. It's just a different business model. Think like Ali versus the other yeah. Often the name the name brands will have additives in them that aren't disclosed to, like, other companies.\n\nSo, like, they're perceived as better because they've got, like, secret ingredients to to the public, at least, to the public's perspective. But, yeah, there's generally not really any difference. Yeah. I think it'll be a balance between, like, having enough on there that sort of goes to the point that they'll talk about, but also having extra on there just to help. Hello?\n\nMhmm. Mhmm. Mhmm. Mhmm. Yep.\n\nOkay. Thank you. Thanks. Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.16,"end":7.7,"sentiment":"neutral","sentiment_score":0.18261869251728058},{"text":"Yeah.","start":8.639999,"end":8.88,"sentiment":"neutral","sentiment_score":0.046602025628089905},{"text":"No.","start":8.88,"end":9.04,"sentiment":"neutral","sentiment_score":-0.022775426506996155},{"text":"That's right.","start":9.04,"end":9.86,"sentiment":"neutral","sentiment_score":0.05483902618288994},{"text":"The issue has been resolved, so thank you for calling.","start":10.8,"end":13.605,"sentiment":"positive","sentiment_score":0.3491250857710838}],"sentiment":"neutral","sentiment_score":0.24937455588951707,"num_words":16,"start":0.16,"end":13.605},{"sentences":[{"text":"But we reset the router, and it still fixed itself.","start":13.605,"end":16.564999,"sentiment":"neutral","sentiment_score":-0.03305856809020043},{"text":"So but just, yeah, just before you go, like, this has happened multiple times over the last month.","start":16.564999,"end":30.039999,"sentiment":"neutral","sentiment_score":-0.17079669961498845},{"text":"We've had to reset the router, like, I think, like, five times in the last month.","start":30.82,"end":35.559998,"sentiment":"neutral","sentiment_score":-0.26058467850089073},{"text":"So I'm not sure if maybe a bigger investigation needs to happen into, like, why this is happening so frequently.","start":36.5,"end":41.975002,"sentiment":"neutral","sentiment_score":-0.3246317125856876},{"text":"Okay.","start":54.97,"end":55.29,"sentiment":"neutral","sentiment_score":-0.07544679939746857}],"sentiment":"neutral","sentiment_score":-0.21757480278611183,"num_words":65,"start":13.605,"end":55.29},{"sentences":[{"text":"But time to time, it being, like, multiple times a month is a lot.","start":55.29,"end":61.690002,"sentiment":"neutral","sentiment_score":-0.21442854510886328},{"text":"Like, if there's an issue with the router, then we should get a new router.","start":61.690002,"end":65.07,"sentiment":"neutral","sentiment_score":-0.2311844954888026},{"text":"Yeah.","start":74.565,"end":74.885,"sentiment":"neutral","sentiment_score":0.021430961787700653},{"text":"Thank you.","start":74.885,"end":75.705,"sentiment":"neutral","sentiment_score":0.18691162765026093},{"text":"Intellectual.","start":157.465,"end":157.965,"sentiment":"neutral","sentiment_score":0.02065880224108696}],"sentiment":"neutral","sentiment_score":-0.18345012256141865,"num_words":33,"start":55.29,"end":157.965},{"sentences":[{"text":"Right.","start":158.825,"end":159.325,"sentiment":"neutral","sentiment_score":0.014445295557379724},{"text":"Perceivable.","start":200.56999,"end":201.06999,"sentiment":"positive","sentiment_score":0.4082617163658142},{"text":"It's just a different business model.","start":224.75,"end":226.43001,"sentiment":"neutral","sentiment_score":0.028798580169677734},{"text":"Think like Ali versus the other yeah.","start":226.43001,"end":230.21,"sentiment":"neutral","sentiment_score":-0.003066997176834515},{"text":"Often the name the name brands will have additives in them that aren't disclosed to, like, other companies.","start":265.88498,"end":273.24,"sentiment":"neutral","sentiment_score":-0.0440306571415729}],"sentiment":"neutral","sentiment_score":-0.006621888358936165,"num_words":33,"start":158.825,"end":273.24},{"sentences":[{"text":"So, like, they're perceived as better because they've got, like, secret ingredients to to the public, at least, to the public's perspective.","start":273.38,"end":282.84,"sentiment":"neutral","sentiment_score":0.09415526544167237},{"text":"But, yeah, there's generally not really any difference.","start":283.46,"end":293.29248,"sentiment":"neutral","sentiment_score":-0.09191584447398782},{"text":"Yeah.","start":299.59,"end":299.91,"sentiment":"neutral","sentiment_score":0.04304758831858635},{"text":"I think it'll be a balance between, like, having enough on there that sort of goes to the point that they'll talk about, but also having extra on there just to help.","start":299.91,"end":308.72998,"sentiment":"neutral","sentiment_score":0.11306771694216877},{"text":"Hello?","start":319.265,"end":319.765,"sentiment":"neutral","sentiment_score":0.0788956806063652}],"sentiment":"neutral","sentiment_score":0.07931561398436315,"num_words":64,"start":273.38,"end":319.765},{"sentences":[{"text":"Mhmm.","start":339.06,"end":339.495,"sentiment":"neutral","sentiment_score":0.02050883136689663},{"text":"Mhmm.","start":340.375,"end":340.875,"sentiment":"neutral","sentiment_score":0.03818546235561371},{"text":"Mhmm.","start":352.215,"end":352.29498,"sentiment":"neutral","sentiment_score":0.009690013714134691},{"text":"Mhmm.","start":352.29498,"end":352.59,"sentiment":"neutral","sentiment_score":0.0060346536338329315},{"text":"Yep.","start":356.19,"end":356.51,"sentiment":"neutral","sentiment_score":0.08274548500776291}],"sentiment":"neutral","sentiment_score":0.03143288921564817,"num_words":5,"start":339.06,"end":356.51},{"sentences":[{"text":"Okay.","start":356.51,"end":356.91,"sentiment":"neutral","sentiment_score":0.14704030752182007},{"text":"Thank you.","start":356.91,"end":357.65,"sentiment":"neutral","sentiment_score":0.28601666539907455},{"text":"Thanks.","start":360.03,"end":360.43,"sentiment":"positive","sentiment_score":0.6004462242126465},{"text":"Bye bye.","start":360.43,"end":361.16998,"sentiment":"neutral","sentiment_score":0.2049982249736786}],"sentiment":"neutral","sentiment_score":0.28825271874666214,"num_words":6,"start":356.51,"end":361.16998}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good\n\nChannel 0: Hello. Good morning. This is Maureen from Erdo tech support. Am I\n\nChannel 1: morning.\n\nChannel 0: speaking with Lily\n\nChannel 1: Yeah.\n\nChannel 0: Robin?\n\nChannel 1: No. That's right.\n\nChannel 0: Yeah.\n\nChannel 1: The issue has been resolved, so thank you for calling. But we reset the router, and it still fixed itself. So\n\nChannel 0: Okay. I see. Yeah. Just checking in. Okay.\n\nJust give us a callback then\n\nChannel 1: but\n\nChannel 0: if you run into any\n\nChannel 1: just,\n\nChannel 0: issues.\n\nChannel 1: yeah,\n\nChannel 0: Mhmm.\n\nChannel 1: just before you go, like, this has happened multiple times over the last month. We've had to reset the router, like, I think, like, five times in the last month. So I'm not sure if maybe a bigger investigation needs to happen into, like, why this is happening so frequently.\n\nChannel 0: Mhmm. Okay. I think the issue might be the router just need a reboot because some router just need a reboot time to time, especially\n\nChannel 1: Okay.\n\nChannel 0: when\n\nChannel 1: But\n\nChannel 0: yeah.\n\nChannel 1: time\n\nChannel 0: It\n\nChannel 1: to time, it\n\nChannel 0: mhmm.\n\nChannel 1: being, like, multiple times a month is a lot. Like, if there's an issue with the router, then we should get a new router.\n\nChannel 0: Mhmm. Okay. Let me just have a look on it on the network site. Is it okay if I put you on hold first\n\nChannel 1: Yeah.\n\nChannel 0: to double\n\nChannel 1: Thank you.\n\nChannel 0: check? Okay. Hang on.\n\nChannel 1: Intellectual. Right. Perceivable. It's just a different business model. Think like Ali versus the other yeah.\n\nOften the name the name brands will have additives in them that aren't disclosed to, like, other companies. So, like, they're perceived as better because they've got, like, secret ingredients to to the public, at least, to the public's perspective. But, yeah, there's generally not really any difference. Yeah. I think it'll be a balance between, like, having enough on there that sort of goes to the point that they'll talk about, but also having extra on there just to help.\n\nChannel 0: Hello, Lily?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Thank you for waiting. So upon checking the network side, there seems to be no issue with the network, and the signal is within the normal range. So what I suggest us to do is, is it okay if you let us know when the Internet connection\n\nChannel 1: Mhmm.\n\nChannel 0: drops again so we\n\nChannel 1: Mhmm.\n\nChannel 0: can check the service while the issue is happening? This will help us determine whether the problem is coming from the router or the network side before you purchase a new router. We just\n\nChannel 1: Mhmm. Mhmm.\n\nChannel 0: want to make sure that the router is forty first.\n\nChannel 1: Yep. Okay. Thank\n\nChannel 0: Yeah.\n\nChannel 1: you.\n\nChannel 0: Okay. Thank you. Bye. Have a great\n\nChannel 1: Thanks.\n\nChannel 0: day.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Good","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.27324622869491577}],"sentiment":"neutral","sentiment_score":0.27324622869491577,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hello.","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.22679443657398224},{"text":"Good morning.","start":3.04,"end":3.76,"sentiment":"positive","sentiment_score":0.33622390031814575},{"text":"This is Maureen from Erdo tech support.","start":3.76,"end":6.18,"sentiment":"neutral","sentiment_score":0.17288938803332193},{"text":"Am I","start":6.8799996,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.11927808448672295}],"sentiment":"neutral","sentiment_score":0.1956686768680811,"channel":0,"num_words":12,"start":2.48,"end":7.2799997},{"sentences":[{"text":"morning.","start":7.2,"end":7.7,"sentiment":"neutral","sentiment_score":0.0919911563396454}],"sentiment":"neutral","sentiment_score":0.0919911563396454,"channel":1,"num_words":1,"start":7.2,"end":7.7},{"sentences":[{"text":"speaking with Lily","start":7.2799997,"end":8.34,"sentiment":"neutral","sentiment_score":0.04604525367418925}],"sentiment":"neutral","sentiment_score":0.04604525367418925,"channel":0,"num_words":3,"start":7.2799997,"end":8.34},{"sentences":[{"text":"Yeah.","start":8.639999,"end":8.88,"sentiment":"neutral","sentiment_score":0.046602025628089905}],"sentiment":"neutral","sentiment_score":0.046602025628089905,"channel":1,"num_words":1,"start":8.639999,"end":8.88},{"sentences":[{"text":"Robin?","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":0.039748162031173706}],"sentiment":"neutral","sentiment_score":0.039748162031173706,"channel":0,"num_words":1,"start":8.72,"end":9.22},{"sentences":[{"text":"No.","start":8.88,"end":9.04,"sentiment":"neutral","sentiment_score":-0.022775426506996155},{"text":"That's right.","start":9.04,"end":9.86,"sentiment":"neutral","sentiment_score":0.05483902618288994}],"sentiment":"neutral","sentiment_score":0.028967541952927906,"channel":1,"num_words":3,"start":8.88,"end":9.86},{"sentences":[{"text":"Yeah.","start":10.719999,"end":11.219999,"sentiment":"neutral","sentiment_score":0.16050958633422852}],"sentiment":"neutral","sentiment_score":0.16050958633422852,"channel":0,"num_words":1,"start":10.719999,"end":11.219999},{"sentences":[{"text":"The issue has been resolved, so thank you for calling.","start":10.8,"end":13.605,"sentiment":"positive","sentiment_score":0.3491250857710838},{"text":"But we reset the router, and it still fixed itself.","start":13.605,"end":16.564999,"sentiment":"neutral","sentiment_score":-0.03305856809020043},{"text":"So","start":16.564999,"end":17.064999,"sentiment":"neutral","sentiment_score":0.0425688773393631}],"sentiment":"neutral","sentiment_score":0.15253495495943797,"channel":1,"num_words":21,"start":10.8,"end":17.064999},{"sentences":[{"text":"Okay.","start":18.215,"end":18.615,"sentiment":"neutral","sentiment_score":0.05815831944346428},{"text":"I see.","start":18.615,"end":19.095,"sentiment":"neutral","sentiment_score":0.042742835357785225},{"text":"Yeah.","start":19.095,"end":19.335,"sentiment":"neutral","sentiment_score":0.028931524604558945},{"text":"Just checking in.","start":19.335,"end":21.035,"sentiment":"neutral","sentiment_score":0.022263167425990105},{"text":"Okay.","start":21.494999,"end":21.975,"sentiment":"neutral","sentiment_score":0.0038816407322883606}],"sentiment":"neutral","sentiment_score":0.030405832221731544,"channel":0,"num_words":8,"start":18.215,"end":21.975},{"sentences":[{"text":"Just give us a callback then","start":21.975,"end":23.335,"sentiment":"neutral","sentiment_score":-0.0058393320068717}],"sentiment":"neutral","sentiment_score":-0.0058393320068717,"channel":0,"num_words":6,"start":21.975,"end":23.335},{"sentences":[{"text":"but","start":23.285,"end":23.785,"sentiment":"neutral","sentiment_score":-0.009299863129854202}],"sentiment":"neutral","sentiment_score":-0.009299863129854202,"channel":1,"num_words":1,"start":23.285,"end":23.785},{"sentences":[{"text":"if you run into any","start":23.335,"end":24.535,"sentiment":"neutral","sentiment_score":-0.06883095055818558}],"sentiment":"neutral","sentiment_score":-0.06883095055818558,"channel":0,"num_words":5,"start":23.335,"end":24.535},{"sentences":[{"text":"just,","start":24.244999,"end":24.744999,"sentiment":"neutral","sentiment_score":-0.052334658801555634}],"sentiment":"neutral","sentiment_score":-0.052334658801555634,"channel":1,"num_words":1,"start":24.244999,"end":24.744999},{"sentences":[{"text":"issues.","start":24.535,"end":25.035,"sentiment":"neutral","sentiment_score":-0.07674457132816315}],"sentiment":"neutral","sentiment_score":-0.07674457132816315,"channel":0,"num_words":1,"start":24.535,"end":25.035},{"sentences":[{"text":"yeah,","start":25.38,"end":25.619999,"sentiment":"neutral","sentiment_score":-0.07151764631271362}],"sentiment":"neutral","sentiment_score":-0.07151764631271362,"channel":1,"num_words":1,"start":25.38,"end":25.619999},{"sentences":[{"text":"Mhmm.","start":25.575,"end":26.075,"sentiment":"neutral","sentiment_score":-0.07336390018463135}],"sentiment":"neutral","sentiment_score":-0.07336390018463135,"channel":0,"num_words":1,"start":25.575,"end":26.075},{"sentences":[{"text":"just before you go, like, this has happened multiple times over the last month.","start":25.619999,"end":30.039999,"sentiment":"neutral","sentiment_score":-0.21312552158321654},{"text":"We've had to reset the router, like, I think, like, five times in the last month.","start":30.82,"end":35.559998,"sentiment":"neutral","sentiment_score":-0.26058467850089073},{"text":"So I'm not sure if maybe a bigger investigation needs to happen into, like, why this is happening so frequently.","start":36.5,"end":41.975002,"sentiment":"neutral","sentiment_score":-0.3246317125856876}],"sentiment":"neutral","sentiment_score":-0.27291492819786073,"channel":1,"num_words":50,"start":25.619999,"end":41.975002},{"sentences":[{"text":"Mhmm.","start":44.185,"end":44.425003,"sentiment":"neutral","sentiment_score":-0.05098709464073181},{"text":"Okay.","start":44.425003,"end":44.905003,"sentiment":"neutral","sentiment_score":-0.05810639634728432},{"text":"I think the issue might be the router just need a reboot because some router just need a reboot time to time, especially","start":44.905003,"end":55.065002,"sentiment":"neutral","sentiment_score":-0.18675985446442728}],"sentiment":"neutral","sentiment_score":-0.17618280574679374,"channel":0,"num_words":25,"start":44.185,"end":55.065002},{"sentences":[{"text":"Okay.","start":54.97,"end":55.29,"sentiment":"neutral","sentiment_score":-0.07544679939746857}],"sentiment":"neutral","sentiment_score":-0.07544679939746857,"channel":1,"num_words":1,"start":54.97,"end":55.29},{"sentences":[{"text":"when","start":55.065002,"end":55.565002,"sentiment":"neutral","sentiment_score":-0.06943876296281815}],"sentiment":"neutral","sentiment_score":-0.06943876296281815,"channel":0,"num_words":1,"start":55.065002,"end":55.565002},{"sentences":[{"text":"But","start":55.29,"end":55.79,"sentiment":"neutral","sentiment_score":-0.06565489619970322}],"sentiment":"neutral","sentiment_score":-0.06565489619970322,"channel":1,"num_words":1,"start":55.29,"end":55.79},{"sentences":[{"text":"yeah.","start":55.82,"end":55.855003,"sentiment":"neutral","sentiment_score":-0.08056531101465225}],"sentiment":"neutral","sentiment_score":-0.08056531101465225,"channel":0,"num_words":1,"start":55.82,"end":55.855003},{"sentences":[{"text":"time","start":55.850002,"end":56.09,"sentiment":"neutral","sentiment_score":-0.0744510367512703}],"sentiment":"neutral","sentiment_score":-0.0744510367512703,"channel":1,"num_words":1,"start":55.850002,"end":56.09},{"sentences":[{"text":"It","start":55.855003,"end":56.105003,"sentiment":"neutral","sentiment_score":-0.10256469249725342}],"sentiment":"neutral","sentiment_score":-0.10256469249725342,"channel":0,"num_words":1,"start":55.855003,"end":56.105003},{"sentences":[{"text":"to time, it","start":56.09,"end":57.45,"sentiment":"neutral","sentiment_score":-0.09751605490843455}],"sentiment":"neutral","sentiment_score":-0.09751605490843455,"channel":1,"num_words":3,"start":56.09,"end":57.45},{"sentences":[{"text":"mhmm.","start":57.305,"end":57.805,"sentiment":"neutral","sentiment_score":-0.08674230426549911}],"sentiment":"neutral","sentiment_score":-0.08674230426549911,"channel":0,"num_words":1,"start":57.305,"end":57.805},{"sentences":[{"text":"being, like, multiple times a month is a lot.","start":57.45,"end":61.690002,"sentiment":"neutral","sentiment_score":-0.28548283709420097},{"text":"Like, if there's an issue with the router, then we should get a new router.","start":61.690002,"end":65.07,"sentiment":"neutral","sentiment_score":-0.2311844954888026}],"sentiment":"neutral","sentiment_score":-0.251546373590827,"channel":1,"num_words":24,"start":57.45,"end":65.07},{"sentences":[{"text":"Mhmm.","start":67.85,"end":68.009995,"sentiment":"neutral","sentiment_score":-0.018646318465471268},{"text":"Okay.","start":68.009995,"end":68.509995,"sentiment":"neutral","sentiment_score":-0.00037803687155246735},{"text":"Let me just have a look on it on the network site.","start":69.13,"end":72.729996,"sentiment":"neutral","sentiment_score":0.0186525812993447},{"text":"Is it okay if I put you on hold first","start":72.729996,"end":74.655,"sentiment":"neutral","sentiment_score":0.021586164459586145}],"sentiment":"neutral","sentiment_score":0.017527844368790586,"channel":0,"num_words":24,"start":67.85,"end":74.655},{"sentences":[{"text":"Yeah.","start":74.565,"end":74.885,"sentiment":"neutral","sentiment_score":0.021430961787700653}],"sentiment":"neutral","sentiment_score":0.021430961787700653,"channel":1,"num_words":1,"start":74.565,"end":74.885},{"sentences":[{"text":"to double","start":74.655,"end":75.295,"sentiment":"neutral","sentiment_score":0.021359647624194622}],"sentiment":"neutral","sentiment_score":0.021359647624194622,"channel":0,"num_words":2,"start":74.655,"end":75.295},{"sentences":[{"text":"Thank you.","start":74.885,"end":75.705,"sentiment":"neutral","sentiment_score":0.18691162765026093}],"sentiment":"neutral","sentiment_score":0.18691162765026093,"channel":1,"num_words":2,"start":74.885,"end":75.705},{"sentences":[{"text":"check?","start":75.295,"end":75.695,"sentiment":"neutral","sentiment_score":0.08739023655653},{"text":"Okay.","start":75.695,"end":76.095,"sentiment":"neutral","sentiment_score":0.05486597865819931},{"text":"Hang on.","start":76.095,"end":76.755,"sentiment":"neutral","sentiment_score":0.02475752867758274}],"sentiment":"neutral","sentiment_score":0.0479428181424737,"channel":0,"num_words":4,"start":75.295,"end":76.755},{"sentences":[{"text":"Intellectual.","start":157.465,"end":157.965,"sentiment":"neutral","sentiment_score":0.02065880224108696},{"text":"Right.","start":158.825,"end":159.325,"sentiment":"neutral","sentiment_score":0.014445295557379724},{"text":"Perceivable.","start":200.56999,"end":201.06999,"sentiment":"positive","sentiment_score":0.4082617163658142},{"text":"It's just a different business model.","start":224.75,"end":226.43001,"sentiment":"neutral","sentiment_score":0.028798580169677734},{"text":"Think like Ali versus the other yeah.","start":226.43001,"end":230.21,"sentiment":"neutral","sentiment_score":-0.003066997176834515}],"sentiment":"neutral","sentiment_score":0.037168019684031606,"channel":1,"num_words":16,"start":157.465,"end":230.21},{"sentences":[{"text":"Often the name the name brands will have additives in them that aren't disclosed to, like, other companies.","start":265.88498,"end":273.24,"sentiment":"neutral","sentiment_score":-0.0440306571415729},{"text":"So, like, they're perceived as better because they've got, like, secret ingredients to to the public, at least, to the public's perspective.","start":273.38,"end":282.84,"sentiment":"neutral","sentiment_score":0.09415526544167237},{"text":"But, yeah, there's generally not really any difference.","start":283.46,"end":293.29248,"sentiment":"neutral","sentiment_score":-0.09191584447398782},{"text":"Yeah.","start":299.59,"end":299.91,"sentiment":"neutral","sentiment_score":0.04304758831858635},{"text":"I think it'll be a balance between, like, having enough on there that sort of goes to the point that they'll talk about, but also having extra on there just to help.","start":299.91,"end":308.72998,"sentiment":"neutral","sentiment_score":0.11306771694216877}],"sentiment":"neutral","sentiment_score":0.05191051587462425,"channel":1,"num_words":81,"start":265.88498,"end":308.72998},{"sentences":[{"text":"Hello, Lily?","start":317.83,"end":318.72998,"sentiment":"neutral","sentiment_score":0.11280620098114014}],"sentiment":"neutral","sentiment_score":0.11280620098114014,"channel":0,"num_words":2,"start":317.83,"end":318.72998},{"sentences":[{"text":"Hello?","start":319.265,"end":319.765,"sentiment":"neutral","sentiment_score":0.0788956806063652}],"sentiment":"neutral","sentiment_score":0.0788956806063652,"channel":1,"num_words":1,"start":319.265,"end":319.765},{"sentences":[{"text":"Yes.","start":320.22998,"end":320.71,"sentiment":"neutral","sentiment_score":0.23586249351501465},{"text":"Thank you for waiting.","start":320.94998,"end":322.00998,"sentiment":"positive","sentiment_score":0.5058015808463097},{"text":"So upon checking the network side, there seems to be no issue with the network, and the signal is within the normal range.","start":322.335,"end":330.595,"sentiment":"neutral","sentiment_score":0.22402347041212994},{"text":"So what I suggest us to do is, is it okay if you let us know when the Internet connection","start":330.815,"end":339.24,"sentiment":"neutral","sentiment_score":0.07148184385150672}],"sentiment":"neutral","sentiment_score":0.18419261486269534,"channel":0,"num_words":48,"start":320.22998,"end":339.24},{"sentences":[{"text":"Mhmm.","start":339.06,"end":339.495,"sentiment":"neutral","sentiment_score":0.02050883136689663}],"sentiment":"neutral","sentiment_score":0.02050883136689663,"channel":1,"num_words":1,"start":339.06,"end":339.495},{"sentences":[{"text":"drops again so we","start":339.24,"end":340.52,"sentiment":"neutral","sentiment_score":0.02456602081656456}],"sentiment":"neutral","sentiment_score":0.02456602081656456,"channel":0,"num_words":4,"start":339.24,"end":340.52},{"sentences":[{"text":"Mhmm.","start":340.375,"end":340.875,"sentiment":"neutral","sentiment_score":0.03818546235561371}],"sentiment":"neutral","sentiment_score":0.03818546235561371,"channel":1,"num_words":1,"start":340.375,"end":340.875},{"sentences":[{"text":"can check the service while the issue is happening?","start":340.52,"end":343.58002,"sentiment":"neutral","sentiment_score":0.020180344581604004},{"text":"This will help us determine whether the problem is coming from the router or the network side before you purchase a new router.","start":344.28,"end":351.665,"sentiment":"neutral","sentiment_score":0.025658923970616383},{"text":"We just","start":352.045,"end":352.445,"sentiment":"neutral","sentiment_score":0.019561498425900936}],"sentiment":"neutral","sentiment_score":0.02385003968854161,"channel":0,"num_words":34,"start":340.52,"end":352.445},{"sentences":[{"text":"Mhmm.","start":352.215,"end":352.29498,"sentiment":"neutral","sentiment_score":0.009690013714134691},{"text":"Mhmm.","start":352.29498,"end":352.59,"sentiment":"neutral","sentiment_score":0.0060346536338329315}],"sentiment":"neutral","sentiment_score":0.007862333673983812,"channel":1,"num_words":2,"start":352.215,"end":352.59},{"sentences":[{"text":"want to make sure that the router is forty first.","start":352.445,"end":355.105,"sentiment":"neutral","sentiment_score":-0.00789221590384841}],"sentiment":"neutral","sentiment_score":-0.00789221590384841,"channel":0,"num_words":10,"start":352.445,"end":355.105},{"sentences":[{"text":"Yep.","start":356.19,"end":356.51,"sentiment":"neutral","sentiment_score":0.08274548500776291},{"text":"Okay.","start":356.51,"end":356.91,"sentiment":"neutral","sentiment_score":0.14704030752182007},{"text":"Thank","start":356.91,"end":357.15,"sentiment":"neutral","sentiment_score":0.32915008068084717}],"sentiment":"neutral","sentiment_score":0.18631195773681006,"channel":1,"num_words":3,"start":356.19,"end":357.15},{"sentences":[{"text":"Yeah.","start":357.13287,"end":357.63287,"sentiment":"neutral","sentiment_score":0.25942641496658325}],"sentiment":"neutral","sentiment_score":0.25942641496658325,"channel":0,"num_words":1,"start":357.13287,"end":357.63287},{"sentences":[{"text":"you.","start":357.15,"end":357.65,"sentiment":"neutral","sentiment_score":0.2428832501173019}],"sentiment":"neutral","sentiment_score":0.2428832501173019,"channel":1,"num_words":1,"start":357.15,"end":357.65},{"sentences":[{"text":"Okay.","start":358.17288,"end":358.67288,"sentiment":"neutral","sentiment_score":0.2558404803276062},{"text":"Thank you.","start":358.89288,"end":359.53287,"sentiment":"positive","sentiment_score":0.4424702227115631},{"text":"Bye.","start":359.53287,"end":359.7729,"sentiment":"positive","sentiment_score":0.35665592551231384},{"text":"Have a great","start":359.7729,"end":360.25287,"sentiment":"positive","sentiment_score":0.6372960805892944}],"sentiment":"positive","sentiment_score":0.4870464418615614,"channel":0,"num_words":7,"start":358.17288,"end":360.25287},{"sentences":[{"text":"Thanks.","start":360.03,"end":360.43,"sentiment":"positive","sentiment_score":0.6004462242126465}],"sentiment":"positive","sentiment_score":0.6004462242126465,"channel":1,"num_words":1,"start":360.03,"end":360.43},{"sentences":[{"text":"day.","start":360.25287,"end":360.75287,"sentiment":"positive","sentiment_score":0.36665311455726624}],"sentiment":"positive","sentiment_score":0.36665311455726624,"channel":0,"num_words":1,"start":360.25287,"end":360.75287},{"sentences":[{"text":"Bye bye.","start":360.43,"end":361.16998,"sentiment":"neutral","sentiment_score":0.2049982249736786}],"sentiment":"neutral","sentiment_score":0.2049982249736786,"channel":1,"num_words":2,"start":360.43,"end":361.16998}]},"summary":{"result":"success","short":"A representative from Erdo tech support named Maureen is speaking with a customer named Lily about a router issue. Maureen explains that the issue has been resolved multiple times over the last month and suggests that the router needs a reboot. She also explains that the issue may be due to a network repair and advises Lily to check for any drop in service before purchasing a new router."},"intents":{"segments":[{"text":"This is Maureen from Erdo tech support. Am I morning.","start_word":4,"end_word":13,"intents":[{"intent":"Request assistance","confidence_score":0.00007118964}]},{"text":"The issue has been resolved, so thank you for calling. But we reset the router, and it still fixed itself. So Okay.","start_word":23,"end_word":44,"intents":[{"intent":"Address router issue","confidence_score":0.0010618205},{"intent":"Discuss router issue","confidence_score":0.0075912448}]},{"text":"So upon checking the network side, there seems to be no issue with the network, and the signal is within the normal range. So what I suggest us to do is, is it okay if you let us know when the Internet connection Mhmm. drops again so we Mhmm. can check the service while the issue is happening? This will help us determine whether the problem is coming from the router or the network side before you purchase a new router.","start_word":315,"end_word":395,"intents":[{"intent":"Test network and router specifications","confidence_score":6.353444e-8}]}]},"sentiments":{"segments":[{"text":"Good Hello. Good morning. This is Maureen from Erdo tech support. Am I morning. speaking with Lily Yeah. Robin? No. That's right. Yeah.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.13058125972747803},{"text":"The issue has been resolved, so thank you for calling.","start_word":23,"end_word":32,"sentiment":"positive","sentiment_score":0.353404700756073},{"text":"But we reset the router, and it still fixed itself. So Okay. I see. Yeah. Just checking in. Okay. Just give us a callback then but if you run into any just, issues. yeah, Mhmm. just before you go, like, this has happened multiple times over the last month. We've had to reset the router, like, I think, like, five times in the last month. So I'm not sure if maybe a bigger investigation needs to happen into, like, why this is happening so frequently. Mhmm. Okay. I think the issue might be the router just need a reboot because some router just need a reboot time to time, especially Okay. when But yeah. time It to time, it mhmm. being, like, multiple times a month is a lot. Like, if there's an issue with the router, then we should get a new router. Mhmm. Okay. Let me just have a look on it on the network site. Is it okay if I put you on hold first Yeah. to double Thank you. check? Okay. Hang on. Intellectual. Right.","start_word":33,"end_word":211,"sentiment":"neutral","sentiment_score":-0.13064654171466827},{"text":"Perceivable.","start_word":212,"end_word":212,"sentiment":"positive","sentiment_score":0.4082617163658142},{"text":"It's just a different business model. Think like Ali versus the other yeah. Often the name the name brands will have additives in them that aren't disclosed to, like, other companies. So, like, they're perceived as better because they've got, like, secret ingredients to to the public, at least, to the public's perspective. But, yeah, there's generally not really any difference. Yeah. I think it'll be a balance between, like, having enough on there that sort of goes to the point that they'll talk about, but also having extra on there just to help. Hello, Lily? Hello? Yes.","start_word":213,"end_word":310,"sentiment":"neutral","sentiment_score":0.048825494945049286},{"text":"Thank you for waiting.","start_word":311,"end_word":314,"sentiment":"positive","sentiment_score":0.49543267488479614},{"text":"So upon checking the network side, there seems to be no issue with the network, and the signal is within the normal range. So what I suggest us to do is, is it okay if you let us know when the Internet connection Mhmm. drops again so we Mhmm. can check the service while the issue is happening? This will help us determine whether the problem is coming from the router or the network side before you purchase a new router. We just Mhmm. Mhmm. want to make sure that the router is forty first. Yep. Okay. Thank Yeah. you. Okay.","start_word":315,"end_word":415,"sentiment":"neutral","sentiment_score":0.08587463200092316},{"text":"Thank you. Bye. Have a great Thanks. day.","start_word":416,"end_word":423,"sentiment":"positive","sentiment_score":0.4878200590610504},{"text":"Bye bye.","start_word":424,"end_word":425,"sentiment":"neutral","sentiment_score":0.2274123877286911}],"average":{"sentiment":"neutral","sentiment_score":0.01172041775170818}}}}