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I need some help with my SMSes, which I'm not receiving. So I I need help with SMS. You know? So services?\n\nOh, this is regarding am I talking to someone from the HR department? HR? Yeah. So I have a number from India. HR number from India.\n\nWhat am I supposed to do then? Call India? Amazing. 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Antioch tech support.\n\nChannel 1: Hi. I need some help with my SMSes, which I'm not receiving. So\n\nChannel 0: Sorry?\n\nChannel 1: I I need help with SMS. You know? So\n\nChannel 0: SMS. But\n\nChannel 1: services?\n\nChannel 0: what's it re what's it regarding?\n\nChannel 1: Oh, this is regarding am I talking to someone from the HR department? HR?\n\nChannel 0: Yeah. This is Airtel Australia. Yep.\n\nChannel 1: Yeah. So I have a number from India. HR number from\n\nChannel 0: Yeah.\n\nChannel 1: India.\n\nChannel 0: Okay. And I'm gonna stop you there. Unfortunately, we cannot support any SIM cards outside of Australia. We can only support the Australian numbers. It's a different network that we use here in Australia, and we're a completely different company to Retail India.\n\nChannel 1: What am I supposed to do then? Call India?\n\nChannel 0: Exactly. Yes.\n\nChannel 1: Amazing. Thank you.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.56,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.2754604071378708},{"text":"Antioch tech support.","start":1.1999999,"end":2.34,"sentiment":"neutral","sentiment_score":0.17625134189923605}],"sentiment":"neutral","sentiment_score":0.21593496799468995,"channel":0,"num_words":5,"start":0.56,"end":2.34},{"sentences":[{"text":"Hi.","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":-0.004957466386258602},{"text":"I need some help with my SMSes, which I'm not 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The agent tells the customer that they cannot support SIM cards outside of Australia and that they use a different network in India. The customer thanks the agent and ends the call."},"intents":{"segments":[{"text":"I need some help with my SMSes, which I'm not receiving. Sorry? So I I need help with SMS. You know? So SMS. But services? what's it re what's it regarding?","start_word":6,"end_word":36,"intents":[{"intent":"Discuss sms services","confidence_score":0.000085798034}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Antioch tech support. Hi. I need some help with my SMSes, which I'm not receiving. Sorry? So I I need help with SMS. You know? So SMS. But services? what's it re what's it regarding? Oh, this is regarding am I talking to someone from the HR department? HR? Yeah. This is Airtel Australia. Yep. Yeah. So I have a number from India. HR number from Yeah. India. Okay. And I'm gonna stop you there.","start_word":0,"end_word":76,"sentiment":"neutral","sentiment_score":-0.011992197483778},{"text":"Unfortunately, we cannot support any SIM cards outside of Australia. We can only support the Australian numbers. It's a different network that we use here in Australia, and we're a completely different company to Retail India.","start_word":77,"end_word":112,"sentiment":"negative","sentiment_score":-0.40239429473876953},{"text":"What am I supposed to do then? Call India? Exactly. Yes.","start_word":113,"end_word":123,"sentiment":"neutral","sentiment_score":-0.1371099203824997},{"text":"Amazing. Thank you. Thank you.","start_word":124,"end_word":128,"sentiment":"positive","sentiment_score":0.5127028226852417}],"average":{"sentiment":"neutral","sentiment_score":-0.098373066295277}}}}