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We do, yeah, mobile service numbers, we call it, which is a virtual mobile service number. That's right. Yep. WhatsApp. As in can you register them to use WhatsApp? I'm pretty sure you can do anything you want with them. Like, as in you've got access to a number, you've got access to SMS. So that means that you can register for a yeah. Register an account on WhatsApp. I don't know much about the WhatsApp business side of things, but is is that a paid service for WhatsApp? Or I haven't personally, but my business partner, Daniel, may have more knowledge around APIs and everything else. What what are you trying to do with this? Like, so I can know understand that you're just gonna Okay. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Okay. Yep. Okay. Okay. Yep. Okay. Yep. Yep. Right. Yep. That's easy enough. Yeah. I get that. Yep. Yep. Yep. Yep. We we can That's where we go. That's where we're going. Yep. Oh, okay. Yep. Okay. So I can tell you some yeah. Yeah. Yeah. I can tell you something now. So for instance, we're actually using WhatsApp as well for notifications. You know what I mean? We've got a we've created a WhatsApp agent called Comstock Engine, and then it's got its mobile service number. And then from our platform, we can send whatever messages to the group chat. So I think we'd set it up in a similar way like that if that's what you require. And then you can have Yep. Yeah. This is the thing. So we've got a Comstock hub, and the communication can be within the hub. But I wanna ask Daniel if do we need to separate this into another portal? Probably not. I don't think so. But let me understand this. If we provide you mobile service numbers and we host it for you, how many mobile service numbers do you require? Are you just looking for one, or are you looking for multiple five? Minimum five. Right? Yep. Yep. Yep. Yep. Yep. Yes. Oh, okay. Okay. So let me understand this. Yep. Yep. Yep. Yeah. Okay. Right. I'm not sure what WhatsApp business has different to just normal WhatsApp, but from my understanding, that's the same. Right? So so are we trying to do this? Are we trying to create so you've got let's start with one number first. I'll give you one virtual mobile number. You wanna add the client to that, and you're gonna add your engineers to that. Correct? To that group. Okay. But but what's preventing your client from seeing your engineers' mobile numbers, is it? Okay. Now I now I get that part. So that makes sense now. So you got five engineers. Each of them will have their own virtual mobile number. They're gonna get added to individual groups. Are all these engineers in the same groups or different? Yep. Yeah. Yep. Alright. So the next question is sending messages to and from WhatsApp, are the engineers gonna be doing it on the computer or on their phones? Or okay. So they're open. Okay. So they just download WhatsApp and then bank. They've they've got access to the group. So that's fine. So that part's done. I'm just trying to think. What about SMS? If if they're gonna receive SMS, where are the engineers gonna look for the SMS or send the SMS? Yep. Well, there's a couple of ways we can do it. We could send it to the SMS portal so you can send and receive from there, But then they have to log in through their phone or computer. All the other way is SMS to email and vice versa. SMS out by mail. Yep. Yeah. I don't really need it. Right? Yeah. Okay. Alright. So It's Of course. It does. Yeah. Alright. So if they're calling from WhatsApp, you mean, or they're calling directly to the correct. Yes. But they wanna call for the the GSM network. Right? Alright. So if they're gonna call through GSM, then then what we need to do is host that solution on our cloud phone system or a SIP trunk. So that's another component. Yeah. It can be done. Alright. Oh, okay. That that can work as well, but we still need to set up a a SIP trunk to forward it. Yeah. I guess so. Or let me think. You're gonna have to host the number to us, and then we're gonna have to there's gonna at least be two channels you need so that they can have one conversation, one person to forward. Alright. Let me let me come back to you on that because I gotta ask Daniel how to set it up and how to price it because we might need yeah. Go on. Yep. Okay. Yes. I I use that now at the moment here. But yeah. But Not really. So it I I rarely get kicked out. No. You can't. So for her, the easiest way is probably to get her a mobile service number and add it to each group so that she can log in to her own number. And then she's part of each group, then she can oversee every single conversation. So you know what I mean? Like, she's just the number number added to the group. You know? Admin. Yeah. The admin number. Yeah. That'll be the easiest way. Yeah. So you'll need six. Yeah. It's just like us how I have multiple Comstock groups with each individual partners in there with Daniel and myself in there and then now tech support team. So that's the way to do it. I mean, WhatsApp is WhatsApp. It's not a problem. It's yeah. I I guess what we're concerned about is the integration with the mobile service number, the SIP trunk thing, and then making sure that it can be worked in WhatsApp. That's the main thing, which I don't see a problem because you need access to SMS to to activate it on WhatsApp. Yeah. Otherwise, it won't activate an account on WhatsApp. But in order to get the SMS, you need to you need to at least probably send it to an email first so you've got the actual email, then you can activate the WhatsApp, then you can do whatever on WhatsApp. Yeah. I can't remember your actual rates because you have to, let me see if I can find it in an old email. I don't know. Have we been through the process of working out commercials? Okay. Let me find out. I'll check innovate. Yeah? Yep. Yep. Okay. I know. Yep. Yep. Yeah. Okay. Yep. Yeah. So the last time we spoke with about all this was, like, three years ago in 2023. So the prices all my lost prices for my lost service numbers will stay the same. You got a good price, $6 a month to host and $20 to activate. I'll give you some updated pricing on SIP trunking and cloud phone system systems and unlimited calls as well. I'll flick that across the email. Oh, okay. Can you want? Okay. Alright. Yeah. Yep. Yep. Okay. How come? What's that? Outages. That's not good. You know? Okay. You got some pretty good yeah. You got some pretty good pricing on all the fixed stuff pay as you go. So it's a dollar 34 channels, and it's 1.5% for local national and mobile's 3¢ or. Porting's porting standard, like, it's cheap. Porting for you is $15 for a and $80 for a CAT fee, one to five numbers. If you got a 100 numbers, it's 180. And there's one in between. Two 100. It's $1.30. How how much does how many? 10. Yeah. That's fine. 10. Are they all cat A's, or are they gonna be part of a CAT fee? Individual. Individual customer. Yeah. Yeah. Send send me yeah. Okay. We can do that, like, as well. Let me just check the whole WhatsApp thing to see if it's compatible with our mobile service numbers, and then I'll come back to you as well too. Yep. Yep. Yeah. Yeah. Yeah. I don't think you need to use the API because you're just gonna send messages individually from each phone number, right, in WhatsApp. You don't need to push anything through an API. It's gonna complicate things. Yep. Chatwood. Yeah. Chatwood. What's that there? Okay. Yeah. That's it. Sorry. That's Chatwood, w o o t? Yeah. That's yeah. Okay. So I see it. I'm looking at it now. Look. It depends on what you really wanna build out. Like, I mean, if you want a whole centralized customer support ticketing, maybe that's the way to go about it, but, I guess, integration. Yep. Yep. Okay. Okay. Yeah. Okay. Yeah. Yeah. I mean, I think I think that's the easiest way to manage it now. Like, I mean, they only have five, six clients at the moment. Right? They don't have hundreds of clients. Right? Correct. Yeah. That's that's the easiest way. Otherwise, you're gonna create a new API driven centralized ticketing system and just for five six clients. This is not worth the effort. Yeah. Yep. Yeah. Okay. That's fine. I can use WhatsApp and just sort of manage it sort of manually, I guess, without a picnic system. Yeah. I mean, that's up to them, but let me find out about the whole using our mobile service numbers and and and being able to use it on WhatsApp. If that's the first thing, I'll get you one mobile service number to test it out, and then we'll go from there. Actually, having said that, why don't I just let me just see if I can just log in to your account now. Yeah. Let's find out if you've got that still. Sorry. Let me find out. I I would love you to test it to make sure you can get on WhatsApp first, then I don't have to ask Daniel. Then we're just working on it right now. You know? Tech tech innovate or tech so why don't you do me a small favor? Okay. You still have access to the whole Comstock Hub? Okay. Let's so let's look at see what numbers you have numbers. You do have a mobile service number in there. Okay? And it's been activated through the the whole SMS service. So you still have the SMS service, which is active. Alright. Let me launch. So my recommendation is to see if you can attach that to a WhatsApp account. Yeah. So the last thing we did was m does this sound like familiar to you? M g a I b a as a sender's name? We did that a long time ago. Yeah. Okay. That's fine. But I need to be able to okay. Hold on. I might need to set this up for two way SMS, which is not done yet. So let me try to work that out and text you when that's done so that at least you can receive two way SMSes, and then we'll go from there, I guess. Just try to log in. Yeah. Yeah. Okay. That's fine. Yeah. 9940. But what I need to understand is I need to route this properly so that we can get SMS. Hang on. Okay. Cool. I've done that. And let me save this. Alright. So I've just activated that number to the SMS portal. And then what I wanna do is I wanna come back to the SMS portal, and then I wanna see if I can send you an SMS from that number. That's the first thing I'll do. Yes. Okay. But, Royce, can you tell me what your mobile number is? 0434. Yep. Yep. Yeah. I'm gonna read it out to you. 0434369550. Is that correct? Testing two way SMS. Alright. Let's stay on the phone together and make sure this works. Did you receive a number from the oh. You did. Yep. Can you reply back to that to make sure? I can see it in the portal. Just let me know when you've done that. Okay. You've sent it. Received. Okay. Alright. Okay. Perfect. So that works. Now what I want you to do is see if you can are you in the SMS portal? Have you launched that part yet? Okay. Great. Yep. So I go under services. Yep. Yeah. The first one might be SMS and click on manage on the right action. And then it should be in you've all SMS. Yeah. Cool. So we're now what you wanna do is click on conversations under messaging. And then you could see you then you can see the two ways. So I'm in the portal now. I'll just say, hi, Royce. Let me send it. That should appear straight away in that portal. Alright. Cool. Now now reply back just to make sure you can see the same thing. You can do it on SMS. You can do it inside the portal with. Up to you. Do it in the portal. Try try in the portal. Yep. Done. I can see it. All good. Perfect. Alright. Great. So we know two SMS is working. Let's see if you can create a WhatsApp account using this number. Yeah. And then register it to that number, and then you'll receive the SMS to this portal or your phone. Actually, not your phone because it's a different number. So yeah. The the key the key is getting that SMS for activation. That's all. And, also, the other thing is creating a 6 trunk so I can actually call that number, and you can actually receive it as well. But that that comes later. I mean, we gotta work out how you wanna do it because you wanna do it on three CX. Correct? Okay. Okay. Okay. So then we need to still somewhat create a SIP trunk to forward it, though. I believe so. Yeah. Correct. Which means you just gotta pay for the SIP trunk and all the call charges. The call charges I mean, to receive the phone call, nothing. It's inbound. But if they were to make outbound calls from that number, yes, then there's charges to that. Because you still gotta get the SIP trunk too. Well, wait a second. But what are they calling out from? They're not they they need a nap. They need either a a nap or a cell phone. Okay. That won't be me. Okay. Okay. Then just set up SIP trunk and forward it to the SIP trunk I mean, forward the call to the mobile, and that's it. But what if what if their call drops out? We have a problem? And then what how are they gonna call back? Oh, they can call from WhatsApp. Okay. Fine. Then you don't need a SIP trunk to forward the call. Have you been able to register the the WhatsApp account for this? Yeah. Yeah. Received SMS speaking. Because you won't be able to answer a call. It has? Okay. Let me check. I'll just switch screens. Oh, look at that. Beautiful. 125879. Okay. So alright. Okay. So now alright. So now you're on WhatsApp. Correct? With that number. Okay. Now try this. Try to message me on WhatsApp to my mobile number just to make sure WhatsApp is working. I'm gonna send you something. Did you receive that on WhatsApp? I can see you on WhatsApp. Yeah. You haven't seen that number. But did you receive my message? I said, hi, Royce. Oh, okay. All it says is this is a business account. That's all. I mean, it's act it's actually working. But Yeah. Can you reply back? Make sure two way is working. Yeah. I see you typing. Alright. Okay. So that proves SMS, two way mobile service numbers working on our platform so you can register WhatsApp. So that shouldn't be an an issue. That's the process to do it. So now I'm thinking of course. Yeah. Just create a group and add me in. Yeah. And then we'll test it. Yep. Why is it restricted? Yep. Is it? That's very interesting. Is it? Okay. Well, let's just see. Probably. I'm not sure. I'm not sure. Okay. So I've just created a group then. Let's see if you can see this. I've chucked in I've chucked in my one of my old numbers. Okay. So three members, myself, an old number I've got as well, and yourself. So you called a tech innovate. Okay. Cool. So it does work. So I think you just gotta have that time delay with it. That's alright. Okay. Yeah. Alright. Cool. Sorry. I can tell you I'll give you a list right now of what I can grab that's available and live and then updates very quickly so you might lose access to those numbers. You know, then I can give you then I can give you the list straight away. But to give you an idea hold on. Let's see. This way to do this. Only on my side as in as in on the admin side. So so let me just quickly do a stump. I don't know how this is gonna look because it's gonna be a bad tech stump. Hold on. But let's just see. I hold on. Okay. I sent it to you. That's probably the easiest way that I can send you the numbers. They can pick from that list, which is currently working. So whatever's there at the moment, the first column, just ignore all the other information. Yeah. I mean, if you're gonna send it to the customer, if you just send the first column, then don't worry about the rest of it. That's gonna confuse them. Yeah. Yeah. Yeah. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yeah. Okay. Yeah. Okay. So I think we've we've proven that it works. So it shouldn't be a problem with WhatsApp. And then we could have clarified the just just please refer to the old email for the pricing. And then I don't think you need to make outbound calls. Alright? Because then you just need to set up the SIP trunk and forward the mobile. That's it. Yeah. Yep. My rec my recommendation is to scale with our cloud phone system. I'll get you the extensions for $4.50, and the the the cell phone's only $1. So, like, say, $5 a month, you can have that mobile service on a cell phone, and you can make outbound calls as required, pay as you go. That would that would be easy to set up. Absolutely. Yes. We can bind the SMS to have the SMS two way on the softphone itself. The softphone is called RingoTel. Check it out. Yeah. Yeah. Correct. Yep. So what I would suggest also is go back to the hub. Yes. But it'll be on the it'll be on the one account at a time. Because what we're doing is we're doing, actually, no. You can create one phone one cloud phone system and have all the numbers in there and have different extensions to each and then that you can see it all from there, I guess. But I I don't know about the SMS to each individual. I've gotta ask that one. I don't know if she can. I think it's only SMSes back to the softphone or maybe. Yep. Yeah. Yep. Yeah. I think that's that's the easiest way to see all the conversations and WhatsApp, but I'm just trying to think of a way how to best manage SMS as a group. I mean, I know you can do it individually, And then when one engineer leaves yeah. I'm just trying to think. RingoTel. Yeah. Well, RingoTel's got all the history, but you wanna see it in one login as well across all the phone devices maybe. I'm gonna ask Daniel that question. My I might have to come back to you on that, but let's see if it's a requirement. If it's not a requirement, then don't worry about it. We don't need to worry about it. Yeah. But I think I think we've got I think we've got about 90% of solution already. Just come back to me if you need SMS as a group as a group management thing. If not, then yeah. But come back to me if you need it because I'll No. That that's gonna be that's gonna be more work. If you're gonna log in to the one cloud phone system, and she can see all the extensions and setup, but I don't know about the SMS part. That that's the part I don't know yet as a group management thing. Yeah. But yeah. Check your are you on your are you on your email now? Oh, okay. So, you know okay. But when you get a chance, look up look up the the draft rate card that I gave you. Yeah. Yeah. Longer. It's the same one. It'll be it'll be valid still. But in that one, it was, like, $6 or something. We'll bring it down to $5. And when you put in the the optional sorry. The the softphone as well for 5 dollars. Yeah. Correct. What I suggest you do is when you get back to your desk when you got time, just create a cloud phone system and just go through the process of setting up a RingoTel account. It's all QoS then. Easy online. So cloud phone system create one. You don't have a spare number. I'm gonna give you a spare mobile bit. I mean, not a maybe not a mobile bit, but I'll give you just the normal Melbourne DID for now. It works the same way as the as the mobile phone number. We're gonna add one later, but at least that will get you test finished. Yeah? Yeah. Traditionally, we bill you, build the clients, but we do have a a Xero integration through our white label billing platform, but it just what it does, it just rebates it for you. But then if you do Xero, then it sends everything out through Xero as well. Do you use Xero for accounting or invoicing? Okay. So that that's gonna be an entire session with Daniel to set you up on that and go through the process. It's a little bit tedious. Then you can manage that yourself. Yeah. You manage that yourself. Yeah. Yep. Yep. Yeah. Yeah. Yeah. Absolutely. Yeah. You're more than welcome to rebuild any way you want. Any way you want. You can charge them. There's a new process for ACMA that you have to follow. Yeah. But, yeah, absolutely. We've been doing it. We had to do over 2,000 CRIDs. So it's too painful. Yeah. Just gotta go through ACMA. I gotta get it approved, and then there's a process to wait. And then once it's done, yeah, then it's activated. Because they gotta check that the friend already is a legitimate legitimate businesses. I said, yeah. Yeah. Yeah. Absolutely. Yep. Yep. Yeah. Okay. We we we can do that, but that that needs Daniel to come in and and work the APIs and do a lot of little stuff. So it's gonna take a bit of time to get that working. But if you want quick off the ground working already, you know, you can just demonstrate this is how it works now. Here's a virtual number, add into groups, Get one manager to come in to oversize that, and that's it for now. Unless and then later on, you can build it. Yeah. Okay. Yeah. Sure. Yep. Yep. Perfect. Yep. Yep. Ours Ours Ours is even easier. You should log in to the cloud first phone system. We have a visual thing as well. So yeah. Yep. Okay. Great. Yeah. Yeah. I understand. Yep. You really yeah, please. You really need to look at what we've done now because we've got AI agents as well. There's a lot going on. So when you get a chance, maybe just create certain things inside the portal. Let me see what access you have. I'm gonna give you a bit more access right now. Hold on. Sorry. I'm just working at. Sorry. Someone's sick. I'll do it now because I gotta jump on another call after this, and I wanna make sure that you have everything you need. Sorry. One second. But you should be able to simply create new services like the cloud phone system and all that. So wait. Wait. Wait. Sorry. Let me just see what what do you have to manage. What can I give you access to? Sorry. Where is this? Okay. At the moment, it's from CloudSoft SMS. I wanna give you access. So we can do Microsoft Teams as well, fax to email, AI agents. I'm just gonna put everything on for now. Okay? And then you can try everything. But, ideally, CloudFront system. And and please try the CloudFront system and the AI agents. Yeah. Okay. And then we'll talk more about that later. Sorry? Yeah. No. Sorry. For us personally For us personally, I would say the more cloud phone system extensions are better for us because it's on it's on it's on on it's our app sorry. It's our IP. We built our cloud phone system, so we don't have to pay a third party vendor for any licensing of that. In terms of core volumes in that, look, we've got different players, different partners in different spaces that do a lot of volumes, but a lot of volume means lower margins for us, to be honest. Because it's it's a race to the bottom. I don't really wanna be chasing minutes unless it's, like, millions of minutes a month. So for us, building out extensions, building out Microsoft Teams, extensions, users. They're the main ones. And then maybe SMS as well, but, you know, we need volumes. So AI agents. Sorry. AI is okay. We'll make money on AI agents as well. Yeah. Yep. That's it. Yeah. Have a play with it. Yeah. Okay. Let's speak tomorrow sometime. Okay? Alright. Okay. Take care. Alright. Thank you. Alright. 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good, Royce. How are you? It's been a while. Yeah. I know.\n\nYou you know, busy, I guess. Oh, okay. Of course. Yes. Yes.\n\nYes. Indeed. Yeah. We do, yeah, mobile service numbers, we call it, which is a virtual mobile service number. That's right.\n\nYep. WhatsApp. As in can you register them to use WhatsApp? I'm pretty sure you can do anything you want with them. Like, as in you've got access to a number, you've got access to SMS.\n\nSo that means that you can register for a yeah. Register an account on WhatsApp. I don't know much about the WhatsApp business side of things, but is is that a paid service for WhatsApp? Or I haven't personally, but my business partner, Daniel, may have more knowledge around APIs and everything else. What what are you trying to do with this?\n\nLike, so I can know understand that you're just gonna Okay. Yep. Yep. Yep. Yep.\n\nYep. Yep. Yep. Okay. Yep.\n\nOkay. Okay. Yep. Okay. Yep.\n\nYep. Right. Yep. That's easy enough. Yeah.\n\nI get that. Yep. Yep. Yep. Yep.\n\nWe we can That's where we go. That's where we're going. Yep. Oh, okay. Yep.\n\nOkay. So I can tell you some yeah. Yeah. Yeah. I can tell you something now.\n\nSo for instance, we're actually using WhatsApp as well for notifications. You know what I mean? We've got a we've created a WhatsApp agent called Comstock Engine, and then it's got its mobile service number. And then from our platform, we can send whatever messages to the group chat. So I think we'd set it up in a similar way like that if that's what you require.\n\nAnd then you can have Yep. Yeah. This is the thing. So we've got a Comstock hub, and the communication can be within the hub. But I wanna ask Daniel if do we need to separate this into another portal?\n\nProbably not. I don't think so. But let me understand this. If we provide you mobile service numbers and we host it for you, how many mobile service numbers do you require? Are you just looking for one, or are you looking for multiple five?\n\nMinimum five. Right? Yep. Yep. Yep.\n\nYep. Yep. Yes. Oh, okay. Okay.\n\nSo let me understand this. Yep. Yep. Yep. Yeah.\n\nOkay. Right. I'm not sure what WhatsApp business has different to just normal WhatsApp, but from my understanding, that's the same. Right? So so are we trying to do this?\n\nAre we trying to create so you've got let's start with one number first. I'll give you one virtual mobile number. You wanna add the client to that, and you're gonna add your engineers to that. Correct? To that group.\n\nOkay. But but what's preventing your client from seeing your engineers' mobile numbers, is it? Okay. Now I now I get that part. So that makes sense now.\n\nSo you got five engineers. Each of them will have their own virtual mobile number. They're gonna get added to individual groups. Are all these engineers in the same groups or different? Yep.\n\nYeah. Yep. Alright. So the next question is sending messages to and from WhatsApp, are the engineers gonna be doing it on the computer or on their phones? Or okay.\n\nSo they're open. Okay. So they just download WhatsApp and then bank. They've they've got access to the group. So that's fine.\n\nSo that part's done. I'm just trying to think. What about SMS? If if they're gonna receive SMS, where are the engineers gonna look for the SMS or send the SMS? Yep.\n\nWell, there's a couple of ways we can do it. We could send it to the SMS portal so you can send and receive from there, But then they have to log in through their phone or computer. All the other way is SMS to email and vice versa. SMS out by mail. Yep.\n\nYeah. I don't really need it. Right? Yeah. Okay.\n\nAlright. So It's Of course. It does. Yeah. Alright.\n\nSo if they're calling from WhatsApp, you mean, or they're calling directly to the correct. Yes. But they wanna call for the the GSM network. Right? Alright.\n\nSo if they're gonna call through GSM, then then what we need to do is host that solution on our cloud phone system or a SIP trunk. So that's another component. Yeah. It can be done. Alright.\n\nOh, okay. That that can work as well, but we still need to set up a a SIP trunk to forward it. Yeah. I guess so. Or let me think.\n\nYou're gonna have to host the number to us, and then we're gonna have to there's gonna at least be two channels you need so that they can have one conversation, one person to forward. Alright. Let me let me come back to you on that because I gotta ask Daniel how to set it up and how to price it because we might need yeah. Go on. Yep.\n\nOkay. Yes. I I use that now at the moment here. But yeah. But Not really.\n\nSo it I I rarely get kicked out. No. You can't. So for her, the easiest way is probably to get her a mobile service number and add it to each group so that she can log in to her own number. And then she's part of each group, then she can oversee every single conversation.\n\nSo you know what I mean? Like, she's just the number number added to the group. You know? Admin. Yeah.\n\nThe admin number. Yeah. That'll be the easiest way. Yeah. So you'll need six.\n\nYeah. It's just like us how I have multiple Comstock groups with each individual partners in there with Daniel and myself in there and then now tech support team. So that's the way to do it. I mean, WhatsApp is WhatsApp. It's not a problem.\n\nIt's yeah. I I guess what we're concerned about is the integration with the mobile service number, the SIP trunk thing, and then making sure that it can be worked in WhatsApp. That's the main thing, which I don't see a problem because you need access to SMS to to activate it on WhatsApp. Yeah. Otherwise, it won't activate an account on WhatsApp.\n\nBut in order to get the SMS, you need to you need to at least probably send it to an email first so you've got the actual email, then you can activate the WhatsApp, then you can do whatever on WhatsApp. Yeah. I can't remember your actual rates because you have to, let me see if I can find it in an old email. I don't know. Have we been through the process of working out commercials?\n\nOkay. Let me find out. I'll check innovate. Yeah? Yep.\n\nYep. Okay. I know. Yep. Yep.\n\nYeah. Okay. Yep. Yeah. So the last time we spoke with about all this was, like, three years ago in 2023.\n\nSo the prices all my lost prices for my lost service numbers will stay the same. You got a good price, $6 a month to host and $20 to activate. I'll give you some updated pricing on SIP trunking and cloud phone system systems and unlimited calls as well. I'll flick that across the email. Oh, okay.\n\nCan you want? Okay. Alright. Yeah. Yep.\n\nYep. Okay. How come? What's that? Outages.\n\nThat's not good. You know? Okay. You got some pretty good yeah. You got some pretty good pricing on all the fixed stuff pay as you go.\n\nSo it's a dollar 34 channels, and it's 1.5% for local national and mobile's 3¢ or. Porting's porting standard, like, it's cheap. Porting for you is $15 for a and $80 for a CAT fee, one to five numbers. If you got a 100 numbers, it's 180. And there's one in between.\n\nTwo 100. It's $1.30. How how much does how many? 10. Yeah.\n\nThat's fine. 10. Are they all cat A's, or are they gonna be part of a CAT fee? Individual. Individual customer.\n\nYeah. Yeah. Send send me yeah. Okay. We can do that, like, as well.\n\nLet me just check the whole WhatsApp thing to see if it's compatible with our mobile service numbers, and then I'll come back to you as well too. Yep. Yep. Yeah. Yeah.\n\nYeah. I don't think you need to use the API because you're just gonna send messages individually from each phone number, right, in WhatsApp. You don't need to push anything through an API. It's gonna complicate things. Yep.\n\nChatwood. Yeah. Chatwood. What's that there? Okay.\n\nYeah. That's it. Sorry. That's Chatwood, w o o t? Yeah.\n\nThat's yeah. Okay. So I see it. I'm looking at it now. Look.\n\nIt depends on what you really wanna build out. Like, I mean, if you want a whole centralized customer support ticketing, maybe that's the way to go about it, but, I guess, integration. Yep. Yep. Okay.\n\nOkay. Yeah. Okay. Yeah. Yeah.\n\nI mean, I think I think that's the easiest way to manage it now. Like, I mean, they only have five, six clients at the moment. Right? They don't have hundreds of clients. Right?\n\nCorrect. Yeah. That's that's the easiest way. Otherwise, you're gonna create a new API driven centralized ticketing system and just for five six clients. This is not worth the effort.\n\nYeah. Yep. Yeah. Okay. That's fine.\n\nI can use WhatsApp and just sort of manage it sort of manually, I guess, without a picnic system. Yeah. I mean, that's up to them, but let me find out about the whole using our mobile service numbers and and and being able to use it on WhatsApp. If that's the first thing, I'll get you one mobile service number to test it out, and then we'll go from there. Actually, having said that, why don't I just let me just see if I can just log in to your account now.\n\nYeah. Let's find out if you've got that still. Sorry. Let me find out. I I would love you to test it to make sure you can get on WhatsApp first, then I don't have to ask Daniel.\n\nThen we're just working on it right now. You know? Tech tech innovate or tech so why don't you do me a small favor? Okay. You still have access to the whole Comstock Hub?\n\nOkay. Let's so let's look at see what numbers you have numbers. You do have a mobile service number in there. Okay? And it's been activated through the the whole SMS service.\n\nSo you still have the SMS service, which is active. Alright. Let me launch. So my recommendation is to see if you can attach that to a WhatsApp account. Yeah.\n\nSo the last thing we did was m does this sound like familiar to you? M g a I b a as a sender's name? We did that a long time ago. Yeah. Okay.\n\nThat's fine. But I need to be able to okay. Hold on. I might need to set this up for two way SMS, which is not done yet. So let me try to work that out and text you when that's done so that at least you can receive two way SMSes, and then we'll go from there, I guess.\n\nJust try to log in. Yeah. Yeah. Okay. That's fine.\n\nYeah. 9940. But what I need to understand is I need to route this properly so that we can get SMS. Hang on. Okay.\n\nCool. I've done that. And let me save this. Alright. So I've just activated that number to the SMS portal.\n\nAnd then what I wanna do is I wanna come back to the SMS portal, and then I wanna see if I can send you an SMS from that number. That's the first thing I'll do. Yes. Okay. But, Royce, can you tell me what your mobile number is?\n\n0434. Yep. Yep. Yeah. I'm gonna read it out to you.\n\n0434369550. Is that correct? Testing two way SMS. Alright. Let's stay on the phone together and make sure this works.\n\nDid you receive a number from the oh. You did. Yep. Can you reply back to that to make sure? I can see it in the portal.\n\nJust let me know when you've done that. Okay. You've sent it. Received. Okay.\n\nAlright. Okay. Perfect. So that works. Now what I want you to do is see if you can are you in the SMS portal?\n\nHave you launched that part yet? Okay. Great. Yep. So I go under services.\n\nYep. Yeah. The first one might be SMS and click on manage on the right action. And then it should be in you've all SMS. Yeah.\n\nCool. So we're now what you wanna do is click on conversations under messaging. And then you could see you then you can see the two ways. So I'm in the portal now. I'll just say, hi, Royce.\n\nLet me send it. That should appear straight away in that portal. Alright. Cool. Now now reply back just to make sure you can see the same thing.\n\nYou can do it on SMS. You can do it inside the portal with. Up to you. Do it in the portal. Try try in the portal.\n\nYep. Done. I can see it. All good. Perfect.\n\nAlright. Great. So we know two SMS is working. Let's see if you can create a WhatsApp account using this number. Yeah.\n\nAnd then register it to that number, and then you'll receive the SMS to this portal or your phone. Actually, not your phone because it's a different number. So yeah. The the key the key is getting that SMS for activation. That's all.\n\nAnd, also, the other thing is creating a 6 trunk so I can actually call that number, and you can actually receive it as well. But that that comes later. I mean, we gotta work out how you wanna do it because you wanna do it on three CX. Correct? Okay.\n\nOkay. Okay. So then we need to still somewhat create a SIP trunk to forward it, though. I believe so. Yeah.\n\nCorrect. Which means you just gotta pay for the SIP trunk and all the call charges. The call charges I mean, to receive the phone call, nothing. It's inbound. But if they were to make outbound calls from that number, yes, then there's charges to that.\n\nBecause you still gotta get the SIP trunk too. Well, wait a second. But what are they calling out from? They're not they they need a nap. They need either a a nap or a cell phone.\n\nOkay. That won't be me. Okay. Okay. Then just set up SIP trunk and forward it to the SIP trunk I mean, forward the call to the mobile, and that's it.\n\nBut what if what if their call drops out? We have a problem? And then what how are they gonna call back? Oh, they can call from WhatsApp. Okay.\n\nFine. Then you don't need a SIP trunk to forward the call. Have you been able to register the the WhatsApp account for this? Yeah. Yeah.\n\nReceived SMS speaking. Because you won't be able to answer a call. It has? Okay. Let me check.\n\nI'll just switch screens. Oh, look at that. Beautiful. 125879. Okay.\n\nSo alright. Okay. So now alright. So now you're on WhatsApp. Correct?\n\nWith that number. Okay. Now try this. Try to message me on WhatsApp to my mobile number just to make sure WhatsApp is working. I'm gonna send you something.\n\nDid you receive that on WhatsApp? I can see you on WhatsApp. Yeah. You haven't seen that number. But did you receive my message?\n\nI said, hi, Royce. Oh, okay. All it says is this is a business account. That's all. I mean, it's act it's actually working.\n\nBut Yeah. Can you reply back? Make sure two way is working. Yeah. I see you typing.\n\nAlright. Okay. So that proves SMS, two way mobile service numbers working on our platform so you can register WhatsApp. So that shouldn't be an an issue. That's the process to do it.\n\nSo now I'm thinking of course. Yeah. Just create a group and add me in. Yeah. And then we'll test it.\n\nYep. Why is it restricted? Yep. Is it? That's very interesting.\n\nIs it? Okay. Well, let's just see. Probably. I'm not sure.\n\nI'm not sure. Okay. So I've just created a group then. Let's see if you can see this. I've chucked in I've chucked in my one of my old numbers.\n\nOkay. So three members, myself, an old number I've got as well, and yourself. So you called a tech innovate. Okay. Cool.\n\nSo it does work. So I think you just gotta have that time delay with it. That's alright. Okay. Yeah.\n\nAlright. Cool. Sorry. I can tell you I'll give you a list right now of what I can grab that's available and live and then updates very quickly so you might lose access to those numbers. You know, then I can give you then I can give you the list straight away.\n\nBut to give you an idea hold on. Let's see. This way to do this. Only on my side as in as in on the admin side. So so let me just quickly do a stump.\n\nI don't know how this is gonna look because it's gonna be a bad tech stump. Hold on. But let's just see. I hold on. Okay.\n\nI sent it to you. That's probably the easiest way that I can send you the numbers. They can pick from that list, which is currently working. So whatever's there at the moment, the first column, just ignore all the other information. Yeah.\n\nI mean, if you're gonna send it to the customer, if you just send the first column, then don't worry about the rest of it. That's gonna confuse them. Yeah. Yeah. Yeah.\n\nYep. Yep. Yep. Yep. Yep.\n\nYep. Yep. Yeah. Okay. Yeah.\n\nOkay. So I think we've we've proven that it works. So it shouldn't be a problem with WhatsApp. And then we could have clarified the just just please refer to the old email for the pricing. And then I don't think you need to make outbound calls.\n\nAlright? Because then you just need to set up the SIP trunk and forward the mobile. That's it. Yeah. Yep.\n\nMy rec my recommendation is to scale with our cloud phone system. I'll get you the extensions for $4.50, and the the the cell phone's only $1. So, like, say, $5 a month, you can have that mobile service on a cell phone, and you can make outbound calls as required, pay as you go. That would that would be easy to set up. Absolutely.\n\nYes. We can bind the SMS to have the SMS two way on the softphone itself. The softphone is called RingoTel. Check it out. Yeah.\n\nYeah. Correct. Yep. So what I would suggest also is go back to the hub. Yes.\n\nBut it'll be on the it'll be on the one account at a time. Because what we're doing is we're doing, actually, no. You can create one phone one cloud phone system and have all the numbers in there and have different extensions to each and then that you can see it all from there, I guess. But I I don't know about the SMS to each individual. I've gotta ask that one.\n\nI don't know if she can. I think it's only SMSes back to the softphone or maybe. Yep. Yeah. Yep.\n\nYeah. I think that's that's the easiest way to see all the conversations and WhatsApp, but I'm just trying to think of a way how to best manage SMS as a group. I mean, I know you can do it individually, And then when one engineer leaves yeah. I'm just trying to think. RingoTel.\n\nYeah. Well, RingoTel's got all the history, but you wanna see it in one login as well across all the phone devices maybe. I'm gonna ask Daniel that question. My I might have to come back to you on that, but let's see if it's a requirement. If it's not a requirement, then don't worry about it.\n\nWe don't need to worry about it. Yeah. But I think I think we've got I think we've got about 90% of solution already. Just come back to me if you need SMS as a group as a group management thing. If not, then yeah.\n\nBut come back to me if you need it because I'll No. That that's gonna be that's gonna be more work. If you're gonna log in to the one cloud phone system, and she can see all the extensions and setup, but I don't know about the SMS part. That that's the part I don't know yet as a group management thing. Yeah.\n\nBut yeah. Check your are you on your are you on your email now? Oh, okay. So, you know okay. But when you get a chance, look up look up the the draft rate card that I gave you.\n\nYeah. Yeah. Longer. It's the same one. It'll be it'll be valid still.\n\nBut in that one, it was, like, $6 or something. We'll bring it down to $5. And when you put in the the optional sorry. The the softphone as well for 5 dollars. Yeah.\n\nCorrect. What I suggest you do is when you get back to your desk when you got time, just create a cloud phone system and just go through the process of setting up a RingoTel account. It's all QoS then. Easy online. So cloud phone system create one.\n\nYou don't have a spare number. I'm gonna give you a spare mobile bit. I mean, not a maybe not a mobile bit, but I'll give you just the normal Melbourne DID for now. It works the same way as the as the mobile phone number. We're gonna add one later, but at least that will get you test finished.\n\nYeah? Yeah. Traditionally, we bill you, build the clients, but we do have a a Xero integration through our white label billing platform, but it just what it does, it just rebates it for you. But then if you do Xero, then it sends everything out through Xero as well. Do you use Xero for accounting or invoicing?\n\nOkay. So that that's gonna be an entire session with Daniel to set you up on that and go through the process. It's a little bit tedious. Then you can manage that yourself. Yeah.\n\nYou manage that yourself. Yeah. Yep. Yep. Yeah.\n\nYeah. Yeah. Absolutely. Yeah. You're more than welcome to rebuild any way you want.\n\nAny way you want. You can charge them. There's a new process for ACMA that you have to follow. Yeah. But, yeah, absolutely.\n\nWe've been doing it. We had to do over 2,000 CRIDs. So it's too painful. Yeah. Just gotta go through ACMA.\n\nI gotta get it approved, and then there's a process to wait. And then once it's done, yeah, then it's activated. Because they gotta check that the friend already is a legitimate legitimate businesses. I said, yeah. Yeah.\n\nYeah. Absolutely. Yep. Yep. Yeah.\n\nOkay. We we we can do that, but that that needs Daniel to come in and and work the APIs and do a lot of little stuff. So it's gonna take a bit of time to get that working. But if you want quick off the ground working already, you know, you can just demonstrate this is how it works now. Here's a virtual number, add into groups, Get one manager to come in to oversize that, and that's it for now.\n\nUnless and then later on, you can build it. Yeah. Okay. Yeah. Sure.\n\nYep. Yep. Perfect. Yep. Yep.\n\nOurs Ours Ours is even easier. You should log in to the cloud first phone system. We have a visual thing as well. So yeah. Yep.\n\nOkay. Great. Yeah. Yeah. I understand.\n\nYep. You really yeah, please. You really need to look at what we've done now because we've got AI agents as well. There's a lot going on. So when you get a chance, maybe just create certain things inside the portal.\n\nLet me see what access you have. I'm gonna give you a bit more access right now. Hold on. Sorry. I'm just working at.\n\nSorry. Someone's sick. I'll do it now because I gotta jump on another call after this, and I wanna make sure that you have everything you need. Sorry. One second.\n\nBut you should be able to simply create new services like the cloud phone system and all that. So wait. Wait. Wait. Sorry.\n\nLet me just see what what do you have to manage. What can I give you access to? Sorry. Where is this? Okay.\n\nAt the moment, it's from CloudSoft SMS. I wanna give you access. So we can do Microsoft Teams as well, fax to email, AI agents. I'm just gonna put everything on for now. Okay?\n\nAnd then you can try everything. But, ideally, CloudFront system. And and please try the CloudFront system and the AI agents. Yeah. Okay.\n\nAnd then we'll talk more about that later. Sorry? Yeah. No. Sorry.\n\nFor us personally For us personally, I would say the more cloud phone system extensions are better for us because it's on it's on it's on on it's our app sorry. It's our IP. We built our cloud phone system, so we don't have to pay a third party vendor for any licensing of that. In terms of core volumes in that, look, we've got different players, different partners in different spaces that do a lot of volumes, but a lot of volume means lower margins for us, to be honest. Because it's it's a race to the bottom.\n\nI don't really wanna be chasing minutes unless it's, like, millions of minutes a month. So for us, building out extensions, building out Microsoft Teams, extensions, users. They're the main ones. And then maybe SMS as well, but, you know, we need volumes. So AI agents.\n\nSorry. AI is okay. We'll make money on AI agents as well. Yeah. Yep.\n\nThat's it. Yeah. Have a play with it. Yeah. Okay.\n\nLet's speak tomorrow sometime. Okay? Alright. Okay. Take care.\n\nAlright. Thank you. Alright. Bye.","paragraphs":[{"sentences":[{"text":"I'm good, Royce.","start":1.8399999,"end":2.6399999,"sentiment":"positive","sentiment_score":0.49456637104352313},{"text":"How are you?","start":2.6399999,"end":3.46,"sentiment":"positive","sentiment_score":0.3547801971435547},{"text":"It's been a while.","start":5.2,"end":6.2599998,"sentiment":"neutral","sentiment_score":-0.0001148604787886147},{"text":"Yeah.","start":6.64,"end":7.04,"sentiment":"neutral","sentiment_score":0.013603540137410164},{"text":"I know.","start":7.04,"end":7.44,"sentiment":"neutral","sentiment_score":-0.03503577783703804}],"sentiment":"neutral","sentiment_score":0.19162401900841639,"num_words":13,"start":1.8399999,"end":7.44},{"sentences":[{"text":"You you know, busy, I guess.","start":7.44,"end":8.98,"sentiment":"neutral","sentiment_score":-0.08087872713804245},{"text":"Oh, okay.","start":17.085,"end":17.744999,"sentiment":"neutral","sentiment_score":0.013479359913617373},{"text":"Of course.","start":19.085,"end":19.564999,"sentiment":"neutral","sentiment_score":0.04901716485619545},{"text":"Yes.","start":19.564999,"end":19.885,"sentiment":"neutral","sentiment_score":0.07439229637384415},{"text":"Yes.","start":19.885,"end":20.385,"sentiment":"neutral","sentiment_score":0.06768675148487091}],"sentiment":"neutral","sentiment_score":-0.018183355452492833,"num_words":12,"start":7.44,"end":20.385},{"sentences":[{"text":"Yes.","start":26.285,"end":26.765,"sentiment":"neutral","sentiment_score":0.04325848072767258},{"text":"Indeed.","start":26.765,"end":27.265,"sentiment":"neutral","sentiment_score":0.03658049553632736},{"text":"Yeah.","start":32.69,"end":32.93,"sentiment":"neutral","sentiment_score":0.04473011568188667},{"text":"We do, yeah, mobile service numbers, we call it, which is a virtual mobile service number.","start":32.93,"end":37.89,"sentiment":"neutral","sentiment_score":0.053540815599262714},{"text":"That's right.","start":37.89,"end":38.71,"sentiment":"neutral","sentiment_score":0.09304125607013702}],"sentiment":"neutral","sentiment_score":0.055585935889255436,"num_words":21,"start":26.285,"end":38.71},{"sentences":[{"text":"Yep.","start":38.85,"end":39.35,"sentiment":"neutral","sentiment_score":0.061181776225566864},{"text":"WhatsApp.","start":45.975,"end":46.475,"sentiment":"neutral","sentiment_score":0.03625446557998657},{"text":"As in can you register them to use WhatsApp?","start":48.135,"end":51.355,"sentiment":"neutral","sentiment_score":0.051428958773612976},{"text":"I'm pretty sure you can do anything you want with them.","start":52.215,"end":54.295,"sentiment":"neutral","sentiment_score":0.1556015732613477},{"text":"Like, as in you've got access to a number, you've got access to SMS.","start":54.295,"end":57.835,"sentiment":"neutral","sentiment_score":0.09267559753996986}],"sentiment":"neutral","sentiment_score":0.09914923728340203,"num_words":36,"start":38.85,"end":57.835},{"sentences":[{"text":"So that means that you can register for a yeah.","start":58.86,"end":61.98,"sentiment":"neutral","sentiment_score":0.058520995825529096},{"text":"Register an account on WhatsApp.","start":61.98,"end":63.44,"sentiment":"neutral","sentiment_score":0.05763084292411804},{"text":"I don't know much about the WhatsApp business side of things, but is is that a paid service for WhatsApp?","start":64.46,"end":70.7,"sentiment":"neutral","sentiment_score":-0.0006540208589285613},{"text":"Or I haven't personally, but my business partner, Daniel, may have more knowledge around APIs and everything else.","start":70.7,"end":84.405,"sentiment":"neutral","sentiment_score":-0.03786352763159408},{"text":"What what are you trying to do with this?","start":86.064995,"end":87.825,"sentiment":"neutral","sentiment_score":-0.0186171301951011}],"sentiment":"neutral","sentiment_score":0.0001804207511726887,"num_words":62,"start":58.86,"end":87.825},{"sentences":[{"text":"Like, so I can know understand that you're just gonna Okay.","start":87.825,"end":92.94,"sentiment":"neutral","sentiment_score":0.01708900776099075},{"text":"Yep.","start":104.655,"end":105.155,"sentiment":"neutral","sentiment_score":0.03306394815444946},{"text":"Yep.","start":106.575,"end":107.075,"sentiment":"neutral","sentiment_score":0.029433932155370712},{"text":"Yep.","start":112.655,"end":113.155,"sentiment":"neutral","sentiment_score":-0.0051851593889296055},{"text":"Yep.","start":117.35,"end":117.85,"sentiment":"neutral","sentiment_score":0.035506267100572586}],"sentiment":"neutral","sentiment_score":0.018719871559490762,"num_words":15,"start":87.825,"end":117.85},{"sentences":[{"text":"Yep.","start":127.75,"end":128.25,"sentiment":"neutral","sentiment_score":0.06352915614843369},{"text":"Yep.","start":132.385,"end":132.885,"sentiment":"neutral","sentiment_score":0.04218568652868271},{"text":"Yep.","start":138.465,"end":138.705,"sentiment":"neutral","sentiment_score":0.07253232598304749},{"text":"Okay.","start":138.705,"end":139.205,"sentiment":"neutral","sentiment_score":0.08464416861534119},{"text":"Yep.","start":146.45001,"end":146.95001,"sentiment":"neutral","sentiment_score":0.05640964955091477}],"sentiment":"neutral","sentiment_score":0.06386019736528396,"num_words":5,"start":127.75,"end":146.95001},{"sentences":[{"text":"Okay.","start":152.77,"end":153.27,"sentiment":"neutral","sentiment_score":0.062115125358104706},{"text":"Okay.","start":157.33499,"end":157.83499,"sentiment":"neutral","sentiment_score":0.039290010929107666},{"text":"Yep.","start":159.415,"end":159.915,"sentiment":"neutral","sentiment_score":0.031457312405109406},{"text":"Okay.","start":166.775,"end":167.25499,"sentiment":"neutral","sentiment_score":-0.013071851804852486},{"text":"Yep.","start":167.25499,"end":167.75499,"sentiment":"neutral","sentiment_score":-0.04630957171320915}],"sentiment":"neutral","sentiment_score":0.014696205034852028,"num_words":5,"start":152.77,"end":167.75499},{"sentences":[{"text":"Yep.","start":172.0,"end":172.5,"sentiment":"neutral","sentiment_score":-0.005425074603408575},{"text":"Right.","start":175.2,"end":175.7,"sentiment":"neutral","sentiment_score":0.013221537694334984},{"text":"Yep.","start":180.24,"end":180.74,"sentiment":"neutral","sentiment_score":-0.04262831062078476},{"text":"That's easy enough.","start":187.615,"end":188.57501,"sentiment":"neutral","sentiment_score":-0.03172670304775238},{"text":"Yeah.","start":188.57501,"end":188.815,"sentiment":"neutral","sentiment_score":-0.007922343909740448}],"sentiment":"neutral","sentiment_score":-0.019704900083265135,"num_words":7,"start":172.0,"end":188.815},{"sentences":[{"text":"I get that.","start":188.815,"end":189.455,"sentiment":"neutral","sentiment_score":-0.017940351118644077},{"text":"Yep.","start":189.455,"end":189.955,"sentiment":"neutral","sentiment_score":-0.003067387966439128},{"text":"Yep.","start":196.41501,"end":196.91501,"sentiment":"neutral","sentiment_score":0.02460234984755516},{"text":"Yep.","start":213.875,"end":214.375,"sentiment":"neutral","sentiment_score":0.02805258333683014},{"text":"Yep.","start":223.395,"end":223.895,"sentiment":"neutral","sentiment_score":-0.02047053724527359}],"sentiment":"neutral","sentiment_score":-0.003529149340465665,"num_words":7,"start":188.815,"end":223.895},{"sentences":[{"text":"We we can That's where we go.","start":224.675,"end":226.625,"sentiment":"neutral","sentiment_score":-0.13442440863166535},{"text":"That's where we're going.","start":226.85,"end":227.67,"sentiment":"neutral","sentiment_score":-0.1585269309580326},{"text":"Yep.","start":231.01001,"end":231.51001,"sentiment":"neutral","sentiment_score":-0.04936940595507622},{"text":"Oh, okay.","start":234.53,"end":235.35,"sentiment":"neutral","sentiment_score":0.04468042403459549},{"text":"Yep.","start":235.89,"end":236.39,"sentiment":"neutral","sentiment_score":-0.008259513415396214}],"sentiment":"neutral","sentiment_score":-0.10288977703700462,"num_words":15,"start":224.675,"end":236.39},{"sentences":[{"text":"Okay.","start":240.765,"end":241.265,"sentiment":"neutral","sentiment_score":-0.14555810391902924},{"text":"So I can tell you some yeah.","start":241.32501,"end":244.205,"sentiment":"neutral","sentiment_score":-0.0485783259251288},{"text":"Yeah.","start":244.205,"end":244.285,"sentiment":"neutral","sentiment_score":0.058853812515735626},{"text":"Yeah.","start":244.285,"end":244.445,"sentiment":"neutral","sentiment_score":0.09185877442359924},{"text":"I can tell you something now.","start":244.445,"end":245.645,"sentiment":"neutral","sentiment_score":0.13885739942391714}],"sentiment":"neutral","sentiment_score":0.031140662380494177,"num_words":16,"start":240.765,"end":245.645},{"sentences":[{"text":"So for instance, we're actually using WhatsApp as well for notifications.","start":245.645,"end":249.82501,"sentiment":"neutral","sentiment_score":0.15856574543497778},{"text":"You know what I mean?","start":252.06001,"end":252.78,"sentiment":"neutral","sentiment_score":0.09607874006032943},{"text":"We've got a we've created a WhatsApp agent called Comstock Engine, and then it's got its mobile service number.","start":252.78,"end":261.44,"sentiment":"neutral","sentiment_score":0.15551695188409403},{"text":"And then from our platform, we can send whatever messages to the group chat.","start":261.98,"end":266.175,"sentiment":"neutral","sentiment_score":0.2301099779350417},{"text":"So I think we'd set it up in a similar way like that if that's what you require.","start":266.655,"end":270.995,"sentiment":"neutral","sentiment_score":0.27353276477919686}],"sentiment":"neutral","sentiment_score":0.19887415586567636,"num_words":67,"start":245.645,"end":270.995},{"sentences":[{"text":"And then you can have Yep.","start":271.615,"end":281.56,"sentiment":"neutral","sentiment_score":0.09207807357112567},{"text":"Yeah.","start":286.58,"end":286.9,"sentiment":"neutral","sentiment_score":0.03907591849565506},{"text":"This is the thing.","start":286.9,"end":287.53998,"sentiment":"neutral","sentiment_score":0.044380683451890945},{"text":"So we've got a Comstock hub, and the communication can be within the hub.","start":287.53998,"end":292.58,"sentiment":"neutral","sentiment_score":0.0666227638721466},{"text":"But I wanna ask Daniel if do we need to separate this into another portal?","start":292.58,"end":297.10498,"sentiment":"neutral","sentiment_score":-0.036852300787965454}],"sentiment":"neutral","sentiment_score":0.028725031903013586,"num_words":40,"start":271.615,"end":297.10498},{"sentences":[{"text":"Probably not.","start":297.10498,"end":297.82498,"sentiment":"neutral","sentiment_score":-0.1371200606226921},{"text":"I don't think so.","start":297.82498,"end":298.705,"sentiment":"neutral","sentiment_score":-0.13089661113917828},{"text":"But let me understand this.","start":298.705,"end":300.865,"sentiment":"neutral","sentiment_score":-0.04495404064655304},{"text":"If we provide you mobile service numbers and we host it for you, how many mobile service numbers do you require?","start":300.865,"end":308.22498,"sentiment":"neutral","sentiment_score":0.0032698248202602067},{"text":"Are you just looking for one, or are you looking for multiple five?","start":308.22498,"end":312.84,"sentiment":"neutral","sentiment_score":-0.03802969593268175}],"sentiment":"neutral","sentiment_score":-0.03218481099853913,"num_words":45,"start":297.10498,"end":312.84},{"sentences":[{"text":"Minimum five.","start":312.84,"end":313.56,"sentiment":"neutral","sentiment_score":-0.021835521329194307},{"text":"Right?","start":313.56,"end":314.06,"sentiment":"neutral","sentiment_score":-0.005176285281777382},{"text":"Yep.","start":321.4,"end":321.9,"sentiment":"neutral","sentiment_score":0.20945172011852264},{"text":"Yep.","start":324.735,"end":325.235,"sentiment":"neutral","sentiment_score":0.20107917487621307},{"text":"Yep.","start":331.5675,"end":332.0675,"sentiment":"neutral","sentiment_score":0.08831959962844849}],"sentiment":"neutral","sentiment_score":0.07500052778050303,"num_words":6,"start":312.84,"end":332.0675},{"sentences":[{"text":"Yep.","start":338.4,"end":338.9,"sentiment":"neutral","sentiment_score":-0.029875490814447403},{"text":"Yep.","start":344.4525,"end":344.9525,"sentiment":"neutral","sentiment_score":-0.1435668170452118},{"text":"Yes.","start":352.185,"end":352.685,"sentiment":"neutral","sentiment_score":-0.010814834386110306},{"text":"Oh, okay.","start":365.065,"end":365.965,"sentiment":"neutral","sentiment_score":0.0019988762214779862},{"text":"Okay.","start":367.41,"end":367.72998,"sentiment":"neutral","sentiment_score":0.02986467257142067}],"sentiment":"neutral","sentiment_score":-0.025065786205232143,"num_words":6,"start":338.4,"end":367.72998},{"sentences":[{"text":"So let me understand this.","start":367.72998,"end":369.27,"sentiment":"neutral","sentiment_score":0.06081802323460579},{"text":"Yep.","start":380.16498,"end":380.66498,"sentiment":"neutral","sentiment_score":0.13038405776023865},{"text":"Yep.","start":386.88498,"end":387.38498,"sentiment":"neutral","sentiment_score":0.12808571755886078},{"text":"Yep.","start":396.24,"end":396.74,"sentiment":"neutral","sentiment_score":0.1267768144607544},{"text":"Yeah.","start":407.595,"end":408.095,"sentiment":"neutral","sentiment_score":0.10664048045873642}],"sentiment":"neutral","sentiment_score":0.08844190960129102,"num_words":9,"start":367.72998,"end":408.095},{"sentences":[{"text":"Okay.","start":410.875,"end":411.375,"sentiment":"neutral","sentiment_score":0.08955260366201401},{"text":"Right.","start":414.235,"end":414.555,"sentiment":"neutral","sentiment_score":0.04966199770569801},{"text":"I'm not sure what WhatsApp business has different to just normal WhatsApp, but from my understanding, that's the same.","start":414.555,"end":423.22,"sentiment":"neutral","sentiment_score":-0.12164957095917903},{"text":"Right?","start":423.22,"end":423.46,"sentiment":"neutral","sentiment_score":0.008750231936573982},{"text":"So so are we trying to do this?","start":423.46,"end":424.66,"sentiment":"neutral","sentiment_score":0.013384813209995627}],"sentiment":"neutral","sentiment_score":-0.06854328364133835,"num_words":30,"start":410.875,"end":424.66},{"sentences":[{"text":"Are we trying to create so you've got let's start with one number first.","start":424.66,"end":428.34,"sentiment":"neutral","sentiment_score":0.01576583313622645},{"text":"I'll give you one virtual mobile number.","start":428.34,"end":430.2,"sentiment":"neutral","sentiment_score":0.09128525108098984},{"text":"You wanna add the client to that, and you're gonna add your engineers to that.","start":430.58002,"end":434.5,"sentiment":"neutral","sentiment_score":0.0820864920814832},{"text":"Correct?","start":434.5,"end":434.985,"sentiment":"neutral","sentiment_score":0.06355760246515274},{"text":"To that group.","start":436.34497,"end":437.245,"sentiment":"neutral","sentiment_score":0.05752274145682653}],"sentiment":"neutral","sentiment_score":0.05817854073829949,"num_words":40,"start":424.66,"end":437.245},{"sentences":[{"text":"Okay.","start":437.865,"end":438.26498,"sentiment":"neutral","sentiment_score":0.012414408847689629},{"text":"But but what's preventing your client from seeing your engineers' mobile numbers, is it?","start":438.26498,"end":443.645,"sentiment":"neutral","sentiment_score":-0.2720645602260317},{"text":"Okay.","start":455.83,"end":456.22998,"sentiment":"neutral","sentiment_score":0.04420064762234688},{"text":"Now I now I get that part.","start":456.22998,"end":457.50998,"sentiment":"neutral","sentiment_score":0.06341597331421715},{"text":"So that makes sense now.","start":457.50998,"end":458.63,"sentiment":"neutral","sentiment_score":0.19052339792251588}],"sentiment":"neutral","sentiment_score":-0.08413428513865386,"num_words":28,"start":437.865,"end":458.63},{"sentences":[{"text":"So you got five engineers.","start":458.63,"end":460.33,"sentiment":"neutral","sentiment_score":0.11062736660242081},{"text":"Each of them will have their own virtual mobile number.","start":460.71,"end":463.28998,"sentiment":"neutral","sentiment_score":0.09970766678452492},{"text":"They're gonna get added to individual groups.","start":463.41498,"end":465.835,"sentiment":"neutral","sentiment_score":0.1072552182844707},{"text":"Are all these engineers in the same groups or different?","start":466.13498,"end":469.435,"sentiment":"neutral","sentiment_score":0.03126685880124569},{"text":"Yep.","start":474.215,"end":474.715,"sentiment":"neutral","sentiment_score":0.08063267916440964}],"sentiment":"neutral","sentiment_score":0.08164549381895499,"num_words":33,"start":458.63,"end":474.715},{"sentences":[{"text":"Yeah.","start":477.01498,"end":477.51498,"sentiment":"neutral","sentiment_score":-0.05280900001525879},{"text":"Yep.","start":490.39,"end":490.89,"sentiment":"neutral","sentiment_score":0.04561033472418785},{"text":"Alright.","start":497.915,"end":498.315,"sentiment":"neutral","sentiment_score":0.07138121128082275},{"text":"So the next question is sending messages to and from WhatsApp, are the engineers gonna be doing it on the computer or on their phones?","start":498.315,"end":508.715,"sentiment":"neutral","sentiment_score":0.015079567655920983},{"text":"Or okay.","start":508.715,"end":514.21,"sentiment":"neutral","sentiment_score":0.05289019457995892}],"sentiment":"neutral","sentiment_score":0.018231737551589806,"num_words":30,"start":477.01498,"end":514.21},{"sentences":[{"text":"So they're open.","start":514.21,"end":515.09,"sentiment":"neutral","sentiment_score":0.12079572925964992},{"text":"Okay.","start":515.09,"end":515.41,"sentiment":"neutral","sentiment_score":0.11733707785606384},{"text":"So they just download WhatsApp and then bank.","start":515.41,"end":517.57,"sentiment":"neutral","sentiment_score":0.10781243070960045},{"text":"They've they've got access to the group.","start":517.57,"end":519.09,"sentiment":"neutral","sentiment_score":0.11732691100665502},{"text":"So that's fine.","start":519.09,"end":519.81,"sentiment":"neutral","sentiment_score":0.2595488925774892}],"sentiment":"neutral","sentiment_score":0.1337344893677668,"num_words":22,"start":514.21,"end":519.81},{"sentences":[{"text":"So that part's done.","start":519.81,"end":520.95,"sentiment":"neutral","sentiment_score":0.18437480553984642},{"text":"I'm just trying to think.","start":521.81,"end":522.61,"sentiment":"neutral","sentiment_score":0.033973215520381926},{"text":"What about SMS?","start":522.61,"end":523.59,"sentiment":"neutral","sentiment_score":-0.012192395205299059},{"text":"If if they're gonna receive SMS, where are the engineers gonna look for the SMS or send the SMS?","start":524.485,"end":530.105,"sentiment":"neutral","sentiment_score":0.009054164696288737},{"text":"Yep.","start":536.40497,"end":536.90497,"sentiment":"neutral","sentiment_score":0.12929609417915344}],"sentiment":"neutral","sentiment_score":0.036628541798563674,"num_words":32,"start":519.81,"end":536.90497},{"sentences":[{"text":"Well, there's a couple of ways we can do it.","start":542.66003,"end":547.78,"sentiment":"neutral","sentiment_score":0.15956570133566855},{"text":"We could send it to the SMS portal so you can send and receive from there, But then they have to log in through their phone or computer.","start":547.78,"end":556.555,"sentiment":"neutral","sentiment_score":0.1018758953682014},{"text":"All the other way is SMS to email and vice versa.","start":557.175,"end":561.995,"sentiment":"neutral","sentiment_score":0.06310491907325658},{"text":"SMS out by mail.","start":563.09503,"end":565.275,"sentiment":"neutral","sentiment_score":0.09440911002457142},{"text":"Yep.","start":566.295,"end":566.795,"sentiment":"neutral","sentiment_score":0.029564231634140015}],"sentiment":"neutral","sentiment_score":0.10276920120749208,"num_words":54,"start":542.66003,"end":566.795},{"sentences":[{"text":"Yeah.","start":569.81,"end":570.21,"sentiment":"neutral","sentiment_score":-0.04370337724685669},{"text":"I don't really need it.","start":570.21,"end":571.17004,"sentiment":"neutral","sentiment_score":-0.14733518213033675},{"text":"Right?","start":571.17004,"end":571.67004,"sentiment":"neutral","sentiment_score":0.024599429219961166},{"text":"Yeah.","start":576.29004,"end":576.61005,"sentiment":"neutral","sentiment_score":0.05296651273965835},{"text":"Okay.","start":576.61005,"end":577.09,"sentiment":"neutral","sentiment_score":0.055227749049663544}],"sentiment":"neutral","sentiment_score":-0.07195395520991749,"num_words":9,"start":569.81,"end":577.09},{"sentences":[{"text":"Alright.","start":577.09,"end":577.41003,"sentiment":"neutral","sentiment_score":0.07548683136701584},{"text":"So It's Of course.","start":577.41003,"end":586.265,"sentiment":"neutral","sentiment_score":0.016576534137129784},{"text":"It does.","start":586.265,"end":587.005,"sentiment":"neutral","sentiment_score":0.08145930618047714},{"text":"Yeah.","start":587.545,"end":588.045,"sentiment":"neutral","sentiment_score":-0.009903409518301489},{"text":"Alright.","start":597.31,"end":597.63,"sentiment":"neutral","sentiment_score":0.0008614094695076346}],"sentiment":"neutral","sentiment_score":0.03285217558085504,"num_words":9,"start":577.09,"end":597.63},{"sentences":[{"text":"So if they're calling from WhatsApp, you mean, or they're calling directly to the correct.","start":597.63,"end":606.27,"sentiment":"neutral","sentiment_score":-0.06854647733271121},{"text":"Yes.","start":606.27,"end":606.77,"sentiment":"neutral","sentiment_score":-0.003834156319499016},{"text":"But they wanna call for the the GSM network.","start":607.31,"end":610.11005,"sentiment":"neutral","sentiment_score":0.013822742220428254},{"text":"Right?","start":610.11005,"end":610.61005,"sentiment":"neutral","sentiment_score":0.027733128517866135},{"text":"Alright.","start":611.23004,"end":611.73004,"sentiment":"neutral","sentiment_score":0.09254182875156404}],"sentiment":"neutral","sentiment_score":-0.029161173298403068,"num_words":27,"start":597.63,"end":611.73004},{"sentences":[{"text":"So if they're gonna call through GSM, then then what we need to do is host that solution on our cloud phone system or a SIP trunk.","start":612.75,"end":621.305,"sentiment":"neutral","sentiment_score":0.06407201110764786},{"text":"So that's another component.","start":622.165,"end":623.465,"sentiment":"neutral","sentiment_score":0.036745643708854914},{"text":"Yeah.","start":625.685,"end":626.085,"sentiment":"neutral","sentiment_score":0.02352851629257202},{"text":"It can be done.","start":626.085,"end":627.145,"sentiment":"neutral","sentiment_score":0.021903340239077806},{"text":"Alright.","start":629.54,"end":629.86,"sentiment":"neutral","sentiment_score":0.05705351382493973}],"sentiment":"neutral","sentiment_score":0.05527357475177662,"num_words":37,"start":612.75,"end":629.86},{"sentences":[{"text":"Oh, okay.","start":629.86,"end":630.58,"sentiment":"neutral","sentiment_score":0.08407247066497803},{"text":"That that can work as well, but we still need to set up a a SIP trunk to forward it.","start":630.58,"end":635.88,"sentiment":"neutral","sentiment_score":0.0745895765721798},{"text":"Yeah.","start":636.18,"end":636.42,"sentiment":"neutral","sentiment_score":0.04447334259748459},{"text":"I guess so.","start":636.42,"end":637.06,"sentiment":"neutral","sentiment_score":0.043872920175393425},{"text":"Or let me think.","start":637.06,"end":638.2,"sentiment":"neutral","sentiment_score":0.040156944654881954}],"sentiment":"neutral","sentiment_score":0.06655521181722482,"num_words":30,"start":629.86,"end":638.2},{"sentences":[{"text":"You're gonna have to host the number to us, and then we're gonna have to there's gonna at least be two channels you need so that they can have one conversation, one person to forward.","start":639.38,"end":649.605,"sentiment":"neutral","sentiment_score":0.07144704296120576},{"text":"Alright.","start":649.905,"end":650.405,"sentiment":"neutral","sentiment_score":0.06119924038648605},{"text":"Let me let me come back to you on that because I gotta ask Daniel how to set it up and how to price it because we might need yeah.","start":650.465,"end":658.93,"sentiment":"neutral","sentiment_score":0.045604210409025354},{"text":"Go on.","start":658.93,"end":659.67,"sentiment":"neutral","sentiment_score":0.012932879384607077},{"text":"Yep.","start":665.81,"end":666.31,"sentiment":"neutral","sentiment_score":0.05551935359835625}],"sentiment":"neutral","sentiment_score":0.05813561114010172,"num_words":69,"start":639.38,"end":666.31},{"sentences":[{"text":"Okay.","start":675.925,"end":676.005,"sentiment":"neutral","sentiment_score":0.002431269735097885},{"text":"Yes.","start":676.005,"end":676.405,"sentiment":"neutral","sentiment_score":0.029277361929416656},{"text":"I I use that now at the moment here.","start":676.405,"end":679.685,"sentiment":"neutral","sentiment_score":0.03221607539388868},{"text":"But yeah.","start":679.685,"end":683.19,"sentiment":"neutral","sentiment_score":0.010404990985989572},{"text":"But Not really.","start":683.19,"end":688.41,"sentiment":"neutral","sentiment_score":-0.17750812073548636}],"sentiment":"neutral","sentiment_score":-0.011878816876560448,"num_words":16,"start":675.925,"end":688.41},{"sentences":[{"text":"So it I I rarely get kicked out.","start":689.02997,"end":691.45,"sentiment":"negative","sentiment_score":-0.34581678733229637},{"text":"No.","start":704.97504,"end":705.215,"sentiment":"neutral","sentiment_score":-0.29439079761505127},{"text":"You can't.","start":705.215,"end":705.955,"sentiment":"negative","sentiment_score":-0.3577386438846588},{"text":"So for her, the easiest way is probably to get her a mobile service number and add it to each group so that she can log in to her own number.","start":706.015,"end":715.19995,"sentiment":"neutral","sentiment_score":0.17549339513624868},{"text":"And then she's part of each group, then she can oversee every single conversation.","start":715.19995,"end":720.42,"sentiment":"neutral","sentiment_score":0.18750411059175218}],"sentiment":"neutral","sentiment_score":0.07658840024045535,"num_words":56,"start":689.02997,"end":720.42},{"sentences":[{"text":"So you know what I mean?","start":721.04,"end":721.92,"sentiment":"neutral","sentiment_score":0.09656760469079018},{"text":"Like, she's just the number number added to the group.","start":721.92,"end":724.33997,"sentiment":"neutral","sentiment_score":0.0809163998812437},{"text":"You know?","start":724.88,"end":725.385,"sentiment":"neutral","sentiment_score":0.019875275902450085},{"text":"Admin.","start":725.78503,"end":726.28503,"sentiment":"neutral","sentiment_score":0.01768750138580799},{"text":"Yeah.","start":727.385,"end":727.625,"sentiment":"neutral","sentiment_score":0.03791783004999161}],"sentiment":"neutral","sentiment_score":0.0741962755098939,"num_words":20,"start":721.04,"end":727.625},{"sentences":[{"text":"The admin number.","start":727.625,"end":728.585,"sentiment":"neutral","sentiment_score":0.042505202194054924},{"text":"Yeah.","start":728.585,"end":728.825,"sentiment":"neutral","sentiment_score":0.1029033362865448},{"text":"That'll be the easiest way.","start":728.825,"end":730.125,"sentiment":"neutral","sentiment_score":0.14591155648231507},{"text":"Yeah.","start":730.505,"end":731.005,"sentiment":"neutral","sentiment_score":0.06616970151662827},{"text":"So you'll need six.","start":731.385,"end":732.525,"sentiment":"neutral","sentiment_score":0.07791210152208805}],"sentiment":"neutral","sentiment_score":0.09555677377751895,"num_words":14,"start":727.625,"end":732.525},{"sentences":[{"text":"Yeah.","start":736.905,"end":737.385,"sentiment":"neutral","sentiment_score":0.16809320449829102},{"text":"It's just like us how I have multiple Comstock groups with each individual partners in there with Daniel and myself in there and then now tech support team.","start":737.385,"end":746.22,"sentiment":"neutral","sentiment_score":0.2288603037595749},{"text":"So that's the way to do it.","start":746.27997,"end":747.74,"sentiment":"positive","sentiment_score":0.40289754952703205},{"text":"I mean, WhatsApp is WhatsApp.","start":755.71497,"end":757.235,"sentiment":"neutral","sentiment_score":0.18788115829229354},{"text":"It's not a problem.","start":757.235,"end":758.295,"sentiment":"neutral","sentiment_score":0.18695304170250893}],"sentiment":"neutral","sentiment_score":0.24630405588282478,"num_words":45,"start":736.905,"end":758.295},{"sentences":[{"text":"It's yeah.","start":759.395,"end":761.255,"sentiment":"neutral","sentiment_score":0.09840892255306244},{"text":"I I guess what we're concerned about is the integration with the mobile service number, the SIP trunk thing, and then making sure that it can be worked in WhatsApp.","start":761.555,"end":774.49005,"sentiment":"neutral","sentiment_score":0.07305948200325171},{"text":"That's the main thing, which I don't see a problem because you need access to SMS to to activate it on WhatsApp.","start":774.49005,"end":781.545,"sentiment":"neutral","sentiment_score":-0.05266869550740177},{"text":"Yeah.","start":781.785,"end":782.185,"sentiment":"neutral","sentiment_score":-0.03113410249352455},{"text":"Otherwise, it won't activate an account on WhatsApp.","start":782.185,"end":784.605,"sentiment":"neutral","sentiment_score":-0.05679873330518603}],"sentiment":"neutral","sentiment_score":0.011815349763584516,"num_words":63,"start":759.395,"end":784.605},{"sentences":[{"text":"But in order to get the SMS, you need to you need to at least probably send it to an email first so you've got the actual email, then you can activate the WhatsApp, then you can do whatever on WhatsApp.","start":784.825,"end":795.725,"sentiment":"neutral","sentiment_score":0.006619471647753948},{"text":"Yeah.","start":798.61,"end":799.11,"sentiment":"neutral","sentiment_score":0.07872462272644043},{"text":"I can't remember your actual rates because you have to, let me see if I can find it in an old email.","start":805.08997,"end":811.34503,"sentiment":"neutral","sentiment_score":-0.0708107425069267},{"text":"I don't know.","start":811.34503,"end":811.825,"sentiment":"neutral","sentiment_score":-0.060414022455612816},{"text":"Have we been through the process of working out commercials?","start":811.825,"end":815.765,"sentiment":"neutral","sentiment_score":-0.012208673916757107}],"sentiment":"neutral","sentiment_score":-0.019623924433797985,"num_words":77,"start":784.825,"end":815.765},{"sentences":[{"text":"Okay.","start":817.34503,"end":817.84503,"sentiment":"neutral","sentiment_score":0.02464098297059536},{"text":"Let me find out.","start":818.625,"end":819.745,"sentiment":"neutral","sentiment_score":0.012585950549691916},{"text":"I'll check innovate.","start":819.745,"end":821.28503,"sentiment":"neutral","sentiment_score":0.06108575314283371},{"text":"Yeah?","start":821.34503,"end":821.84503,"sentiment":"neutral","sentiment_score":0.049264244735240936},{"text":"Yep.","start":829.68,"end":830.18,"sentiment":"neutral","sentiment_score":0.052457015961408615}],"sentiment":"neutral","sentiment_score":0.03599633052945137,"num_words":10,"start":817.34503,"end":830.18},{"sentences":[{"text":"Yep.","start":835.77496,"end":836.095,"sentiment":"neutral","sentiment_score":0.025066696107387543},{"text":"Okay.","start":836.095,"end":836.595,"sentiment":"neutral","sentiment_score":0.0071787163615226746},{"text":"I know.","start":836.815,"end":837.475,"sentiment":"neutral","sentiment_score":-0.12339729443192482},{"text":"Yep.","start":841.135,"end":841.635,"sentiment":"neutral","sentiment_score":0.08535218238830566},{"text":"Yep.","start":848.975,"end":849.475,"sentiment":"neutral","sentiment_score":0.0886962041258812}],"sentiment":"neutral","sentiment_score":-0.006750131646792094,"num_words":6,"start":835.77496,"end":849.475},{"sentences":[{"text":"Yeah.","start":850.71,"end":851.03,"sentiment":"neutral","sentiment_score":0.04108112305402756},{"text":"Okay.","start":851.03,"end":851.53,"sentiment":"neutral","sentiment_score":0.03597365319728851},{"text":"Yep.","start":853.91003,"end":854.41003,"sentiment":"neutral","sentiment_score":0.10047779977321623},{"text":"Yeah.","start":863.765,"end":864.16504,"sentiment":"neutral","sentiment_score":0.03915185481309891},{"text":"So the last time we spoke with about all this was, like, three years ago in 2023.","start":864.16504,"end":869.685,"sentiment":"neutral","sentiment_score":0.02946443877675954}],"sentiment":"neutral","sentiment_score":0.034170470954406826,"num_words":21,"start":850.71,"end":869.685},{"sentences":[{"text":"So the prices all my lost prices for my lost service numbers will stay the same.","start":869.685,"end":875.525,"sentiment":"neutral","sentiment_score":0.09596668160520494},{"text":"You got a good price, $6 a month to host and $20 to activate.","start":875.525,"end":879.04004,"sentiment":"neutral","sentiment_score":0.3227036999804633},{"text":"I'll give you some updated pricing on SIP trunking and cloud phone system systems and unlimited calls as well.","start":879.82,"end":886.8,"sentiment":"neutral","sentiment_score":0.21482274798970474},{"text":"I'll flick that across the email.","start":887.42,"end":888.96,"sentiment":"neutral","sentiment_score":-0.03074649100502332},{"text":"Oh, okay.","start":891.34,"end":891.9,"sentiment":"neutral","sentiment_score":0.03511395305395126}],"sentiment":"neutral","sentiment_score":0.17580175223319153,"num_words":57,"start":869.685,"end":891.9},{"sentences":[{"text":"Can you want?","start":891.9,"end":892.515,"sentiment":"neutral","sentiment_score":0.03841935036083063},{"text":"Okay.","start":892.675,"end":892.995,"sentiment":"neutral","sentiment_score":0.05796780437231064},{"text":"Alright.","start":892.995,"end":893.495,"sentiment":"neutral","sentiment_score":0.10652275383472444},{"text":"Yeah.","start":902.03503,"end":902.53503,"sentiment":"neutral","sentiment_score":0.012038040906190872},{"text":"Yep.","start":904.59503,"end":905.09503,"sentiment":"neutral","sentiment_score":0.0021544918417930603}],"sentiment":"neutral","sentiment_score":0.04199159171964441,"num_words":7,"start":891.9,"end":905.09503},{"sentences":[{"text":"Yep.","start":906.65,"end":907.05005,"sentiment":"neutral","sentiment_score":-0.02077895775437355},{"text":"Okay.","start":907.05005,"end":907.55005,"sentiment":"neutral","sentiment_score":-0.16757872700691223},{"text":"How come?","start":914.01,"end":914.57,"sentiment":"neutral","sentiment_score":-0.08890010416507721},{"text":"What's that?","start":914.57,"end":915.31,"sentiment":"neutral","sentiment_score":-0.17548543959856033},{"text":"Outages.","start":916.41003,"end":916.91003,"sentiment":"neutral","sentiment_score":-0.27914294600486755}],"sentiment":"neutral","sentiment_score":-0.14232453118477548,"num_words":7,"start":906.65,"end":916.91003},{"sentences":[{"text":"That's not good.","start":919.69,"end":920.67004,"sentiment":"negative","sentiment_score":-0.6592071255048116},{"text":"You know?","start":921.21,"end":921.795,"sentiment":"neutral","sentiment_score":-0.10354941710829735},{"text":"Okay.","start":924.995,"end":925.495,"sentiment":"neutral","sentiment_score":-0.049307458102703094},{"text":"You got some pretty good yeah.","start":927.95496,"end":929.95496,"sentiment":"positive","sentiment_score":0.37477951248486835},{"text":"You got some pretty good pricing on all the fixed stuff pay as you go.","start":929.95496,"end":933.71497,"sentiment":"positive","sentiment_score":0.612463895479838}],"sentiment":"positive","sentiment_score":0.3408002903064092,"num_words":27,"start":919.69,"end":933.71497},{"sentences":[{"text":"So it's a dollar 34 channels, and it's 1.5% for local national and mobile's 3¢ or.","start":933.71497,"end":940.73,"sentiment":"neutral","sentiment_score":0.13578611612319946},{"text":"Porting's porting standard, like, it's cheap.","start":943.58997,"end":946.01,"sentiment":"neutral","sentiment_score":0.1626275839904944},{"text":"Porting for you is $15 for a and $80 for a CAT fee, one to five numbers.","start":946.38995,"end":952.715,"sentiment":"neutral","sentiment_score":0.08485524509759511},{"text":"If you got a 100 numbers, it's 180.","start":952.775,"end":954.79504,"sentiment":"neutral","sentiment_score":0.03070352249778807},{"text":"And there's one in between.","start":955.41504,"end":956.715,"sentiment":"neutral","sentiment_score":0.009719806350767612}],"sentiment":"neutral","sentiment_score":0.09312399263110231,"num_words":52,"start":933.71497,"end":956.715},{"sentences":[{"text":"Two 100.","start":957.255,"end":957.815,"sentiment":"neutral","sentiment_score":0.01122452225536108},{"text":"It's $1.30.","start":957.815,"end":958.715,"sentiment":"neutral","sentiment_score":0.019602440297603607},{"text":"How how much does how many?","start":959.09503,"end":960.79504,"sentiment":"neutral","sentiment_score":0.010013358977933725},{"text":"10.","start":962.135,"end":962.455,"sentiment":"neutral","sentiment_score":0.01521699782460928},{"text":"Yeah.","start":962.455,"end":962.695,"sentiment":"neutral","sentiment_score":0.04968097805976868}],"sentiment":"neutral","sentiment_score":0.01555267123815914,"num_words":12,"start":957.255,"end":962.695},{"sentences":[{"text":"That's fine.","start":962.695,"end":963.3,"sentiment":"neutral","sentiment_score":0.07841150835156441},{"text":"10.","start":963.77997,"end":964.27997,"sentiment":"neutral","sentiment_score":0.029661398380994797},{"text":"Are they all cat A's, or are they gonna be part of a CAT fee?","start":967.14,"end":970.04,"sentiment":"neutral","sentiment_score":-0.006116103877623876},{"text":"Individual.","start":977.515,"end":978.015,"sentiment":"neutral","sentiment_score":-0.02384982258081436},{"text":"Individual customer.","start":979.91504,"end":981.135,"sentiment":"neutral","sentiment_score":-0.02016083849593997}],"sentiment":"neutral","sentiment_score":0.0014557789212891034,"num_words":21,"start":962.695,"end":981.135},{"sentences":[{"text":"Yeah.","start":987.115,"end":987.615,"sentiment":"neutral","sentiment_score":0.0009608594700694084},{"text":"Yeah.","start":997.13,"end":997.63,"sentiment":"neutral","sentiment_score":-0.011967231519520284},{"text":"Send send me yeah.","start":997.77,"end":1000.08997,"sentiment":"neutral","sentiment_score":-0.034726615995168686},{"text":"Okay.","start":1000.08997,"end":1000.49,"sentiment":"neutral","sentiment_score":0.06134507432579994},{"text":"We can do that, like, as well.","start":1000.49,"end":1002.51,"sentiment":"neutral","sentiment_score":0.0827166640332767}],"sentiment":"neutral","sentiment_score":0.03503206332347223,"num_words":14,"start":987.115,"end":1002.51},{"sentences":[{"text":"Let me just check the whole WhatsApp thing to see if it's compatible with our mobile service numbers, and then I'll come back to you as well too.","start":1002.57,"end":1013.115,"sentiment":"neutral","sentiment_score":0.029592488493238176},{"text":"Yep.","start":1019.495,"end":1019.995,"sentiment":"neutral","sentiment_score":0.014951242133975027},{"text":"Yep.","start":1023.98,"end":1024.48,"sentiment":"neutral","sentiment_score":0.01792561262845993},{"text":"Yeah.","start":1025.58,"end":1026.08,"sentiment":"neutral","sentiment_score":-0.007497815415263176},{"text":"Yeah.","start":1028.78,"end":1029.28,"sentiment":"neutral","sentiment_score":-0.010994162410497664}],"sentiment":"neutral","sentiment_score":0.02634295483585447,"num_words":32,"start":1002.57,"end":1029.28},{"sentences":[{"text":"Yeah.","start":1030.38,"end":1030.88,"sentiment":"neutral","sentiment_score":-0.016917046159505844},{"text":"I don't think you need to use the API because you're just gonna send messages individually from each phone number, right, in WhatsApp.","start":1030.94,"end":1038.4249,"sentiment":"neutral","sentiment_score":-0.13190668262541294},{"text":"You don't need to push anything through an API.","start":1039.445,"end":1041.445,"sentiment":"neutral","sentiment_score":-0.11969101594554053},{"text":"It's gonna complicate things.","start":1041.445,"end":1042.825,"sentiment":"neutral","sentiment_score":-0.2426832877099514},{"text":"Yep.","start":1054.23,"end":1054.73,"sentiment":"neutral","sentiment_score":0.1514970362186432}],"sentiment":"neutral","sentiment_score":-0.13019015801776396,"num_words":38,"start":1030.38,"end":1054.73},{"sentences":[{"text":"Chatwood.","start":1060.5499,"end":1061.0499,"sentiment":"neutral","sentiment_score":0.13430547714233398},{"text":"Yeah.","start":1061.11,"end":1061.61,"sentiment":"neutral","sentiment_score":0.0945637822151184},{"text":"Chatwood.","start":1061.6699,"end":1062.1699,"sentiment":"neutral","sentiment_score":0.05866804718971253},{"text":"What's that there?","start":1062.23,"end":1063.13,"sentiment":"neutral","sentiment_score":0.04457557946443558},{"text":"Okay.","start":1074.575,"end":1074.6283,"sentiment":"neutral","sentiment_score":0.11484390497207642}],"sentiment":"neutral","sentiment_score":0.07658684998750687,"num_words":7,"start":1060.5499,"end":1074.6283},{"sentences":[{"text":"Yeah.","start":1074.6283,"end":1074.6816,"sentiment":"neutral","sentiment_score":0.08037786930799484},{"text":"That's it.","start":1074.6816,"end":1074.815,"sentiment":"neutral","sentiment_score":0.05911926552653313},{"text":"Sorry.","start":1074.815,"end":1075.1349,"sentiment":"neutral","sentiment_score":-0.021512184292078015},{"text":"That's Chatwood, w o o t?","start":1075.1349,"end":1077.6349,"sentiment":"neutral","sentiment_score":-0.00664893335973223},{"text":"Yeah.","start":1080.26,"end":1080.58,"sentiment":"neutral","sentiment_score":0.01511446014046669}],"sentiment":"neutral","sentiment_score":0.013847734186459671,"num_words":11,"start":1074.6283,"end":1080.58},{"sentences":[{"text":"That's yeah.","start":1080.58,"end":1081.7,"sentiment":"neutral","sentiment_score":0.04256301000714302},{"text":"Okay.","start":1081.7,"end":1081.94,"sentiment":"neutral","sentiment_score":0.04660660773515701},{"text":"So I see it.","start":1081.94,"end":1082.58,"sentiment":"neutral","sentiment_score":0.04093426372855902},{"text":"I'm looking at it now.","start":1082.58,"end":1083.62,"sentiment":"neutral","sentiment_score":0.03752293065190315},{"text":"Look.","start":1083.62,"end":1083.94,"sentiment":"neutral","sentiment_score":0.02051408961415291}],"sentiment":"neutral","sentiment_score":0.03873834042594983,"num_words":13,"start":1080.58,"end":1083.94},{"sentences":[{"text":"It depends on what you really wanna build out.","start":1083.94,"end":1085.86,"sentiment":"neutral","sentiment_score":0.04969873403509458},{"text":"Like, I mean, if you want a whole centralized customer support ticketing, maybe that's the way to go about it, but, I guess, integration.","start":1085.86,"end":1094.5549,"sentiment":"neutral","sentiment_score":0.049038394431894027},{"text":"Yep.","start":1095.575,"end":1096.075,"sentiment":"neutral","sentiment_score":0.06403575837612152},{"text":"Yep.","start":1100.0549,"end":1100.5549,"sentiment":"neutral","sentiment_score":0.0021658092737197876},{"text":"Okay.","start":1113.1,"end":1113.6,"sentiment":"neutral","sentiment_score":0.021733390167355537}],"sentiment":"neutral","sentiment_score":0.047559584180514015,"num_words":36,"start":1083.94,"end":1113.6},{"sentences":[{"text":"Okay.","start":1129.365,"end":1129.865,"sentiment":"neutral","sentiment_score":0.05055626481771469},{"text":"Yeah.","start":1141.88,"end":1142.28,"sentiment":"neutral","sentiment_score":0.014254499226808548},{"text":"Okay.","start":1142.28,"end":1142.78,"sentiment":"neutral","sentiment_score":-0.010755649767816068},{"text":"Yeah.","start":1144.2,"end":1144.7,"sentiment":"neutral","sentiment_score":0.013623328879475594},{"text":"Yeah.","start":1156.925,"end":1157.3251,"sentiment":"neutral","sentiment_score":0.05742541700601578}],"sentiment":"neutral","sentiment_score":0.025020772032439707,"num_words":5,"start":1129.365,"end":1157.3251},{"sentences":[{"text":"I mean, I think I think that's the easiest way to manage it now.","start":1157.3251,"end":1161.5651,"sentiment":"neutral","sentiment_score":0.1485213435121945},{"text":"Like, I mean, they only have five, six clients at the moment.","start":1161.5651,"end":1164.2051,"sentiment":"neutral","sentiment_score":0.015684715006500483},{"text":"Right?","start":1164.2051,"end":1164.4451,"sentiment":"neutral","sentiment_score":0.012319931760430336},{"text":"They don't have hundreds of clients.","start":1164.4451,"end":1166.125,"sentiment":"neutral","sentiment_score":-0.02235988186051448},{"text":"Right?","start":1166.125,"end":1166.625,"sentiment":"neutral","sentiment_score":-0.007091670297086239}],"sentiment":"neutral","sentiment_score":0.06289953998673488,"num_words":34,"start":1157.3251,"end":1166.625},{"sentences":[{"text":"Correct.","start":1176.34,"end":1176.74,"sentiment":"neutral","sentiment_score":0.1319679468870163},{"text":"Yeah.","start":1176.74,"end":1177.22,"sentiment":"neutral","sentiment_score":0.09099231660366058},{"text":"That's that's the easiest way.","start":1177.22,"end":1178.9,"sentiment":"neutral","sentiment_score":0.18612732887268066},{"text":"Otherwise, you're gonna create a new API driven centralized ticketing system and just for five six clients.","start":1178.9,"end":1184.58,"sentiment":"neutral","sentiment_score":-0.11966741413754575},{"text":"This is not worth the effort.","start":1184.58,"end":1185.96,"sentiment":"negative","sentiment_score":-0.5520527263482412}],"sentiment":"neutral","sentiment_score":-0.13976884968578815,"num_words":30,"start":1176.34,"end":1185.96},{"sentences":[{"text":"Yeah.","start":1191.195,"end":1191.695,"sentiment":"neutral","sentiment_score":-0.1191258430480957},{"text":"Yep.","start":1203.9099,"end":1204.4099,"sentiment":"neutral","sentiment_score":0.021466022357344627},{"text":"Yeah.","start":1209.19,"end":1209.5099,"sentiment":"neutral","sentiment_score":0.016095196828246117},{"text":"Okay.","start":1209.5099,"end":1209.83,"sentiment":"neutral","sentiment_score":0.060576148331165314},{"text":"That's fine.","start":1209.83,"end":1210.47,"sentiment":"neutral","sentiment_score":0.1897166520357132}],"sentiment":"neutral","sentiment_score":0.05974080475668112,"num_words":6,"start":1191.195,"end":1210.47},{"sentences":[{"text":"I can use WhatsApp and just sort of manage it sort of manually, I guess, without a picnic system.","start":1210.47,"end":1215.525,"sentiment":"neutral","sentiment_score":0.15713774040341377},{"text":"Yeah.","start":1216.005,"end":1216.245,"sentiment":"neutral","sentiment_score":0.11865164339542388},{"text":"I mean, that's up to them, but let me find out about the whole using our mobile service numbers and and and being able to use it on WhatsApp.","start":1216.245,"end":1224.245,"sentiment":"neutral","sentiment_score":0.18682699393609475},{"text":"If that's the first thing, I'll get you one mobile service number to test it out, and then we'll go from there.","start":1224.245,"end":1230.74,"sentiment":"neutral","sentiment_score":0.14521994069218636},{"text":"Actually, having said that, why don't I just let me just see if I can just log in to your account now.","start":1230.74,"end":1237.0,"sentiment":"neutral","sentiment_score":-0.0015078665349971163}],"sentiment":"neutral","sentiment_score":0.12563351792113114,"num_words":93,"start":1210.47,"end":1237.0},{"sentences":[{"text":"Yeah.","start":1237.54,"end":1237.86,"sentiment":"neutral","sentiment_score":0.025545869022607803},{"text":"Let's find out if you've got that still.","start":1237.86,"end":1240.04,"sentiment":"neutral","sentiment_score":-0.007350743981078267},{"text":"Sorry.","start":1240.9,"end":1241.4,"sentiment":"neutral","sentiment_score":-0.08210445940494537},{"text":"Let me find out.","start":1243.025,"end":1244.1649,"sentiment":"neutral","sentiment_score":-0.030049802735447884},{"text":"I I would love you to test it to make sure you can get on WhatsApp first, then I don't have to ask Daniel.","start":1245.745,"end":1250.565,"sentiment":"neutral","sentiment_score":0.1909469272941351}],"sentiment":"neutral","sentiment_score":0.11439901320753913,"num_words":38,"start":1237.54,"end":1250.565},{"sentences":[{"text":"Then we're just working on it right now.","start":1251.4249,"end":1253.105,"sentiment":"neutral","sentiment_score":0.016455803532153368},{"text":"You know?","start":1253.105,"end":1253.505,"sentiment":"neutral","sentiment_score":-0.007379505783319473},{"text":"Tech tech innovate or tech so why don't you do me a small favor?","start":1253.505,"end":1259.9199,"sentiment":"neutral","sentiment_score":-0.07358802003519875},{"text":"Okay.","start":1259.9199,"end":1260.4199,"sentiment":"neutral","sentiment_score":0.05082717537879944},{"text":"You still have access to the whole Comstock Hub?","start":1260.64,"end":1263.7,"sentiment":"neutral","sentiment_score":0.07690977553526561}],"sentiment":"neutral","sentiment_score":-0.005009697311941315,"num_words":34,"start":1251.4249,"end":1263.7},{"sentences":[{"text":"Okay.","start":1265.36,"end":1265.76,"sentiment":"neutral","sentiment_score":0.09708254784345628},{"text":"Let's so let's look at see what numbers you have numbers.","start":1265.76,"end":1268.4199,"sentiment":"neutral","sentiment_score":0.07289045405658809},{"text":"You do have a mobile service number in there.","start":1269.605,"end":1271.6849,"sentiment":"neutral","sentiment_score":0.0856781734360589},{"text":"Okay?","start":1271.6849,"end":1272.1849,"sentiment":"neutral","sentiment_score":0.07388675212860107},{"text":"And it's been activated through the the whole SMS service.","start":1273.7649,"end":1279.625,"sentiment":"neutral","sentiment_score":0.09463144093751907}],"sentiment":"neutral","sentiment_score":0.08406819577794522,"num_words":32,"start":1265.36,"end":1279.625},{"sentences":[{"text":"So you still have the SMS service, which is active.","start":1280.85,"end":1283.67,"sentiment":"neutral","sentiment_score":0.08567294590175152},{"text":"Alright.","start":1284.13,"end":1284.45,"sentiment":"neutral","sentiment_score":0.14743588864803314},{"text":"Let me launch.","start":1284.45,"end":1285.27,"sentiment":"neutral","sentiment_score":0.16413986682891846},{"text":"So my recommendation is to see if you can attach that to a WhatsApp account.","start":1286.13,"end":1291.4299,"sentiment":"neutral","sentiment_score":0.17611027210950853},{"text":"Yeah.","start":1291.49,"end":1291.99,"sentiment":"neutral","sentiment_score":0.14218682050704956}],"sentiment":"neutral","sentiment_score":0.1426808616767327,"num_words":30,"start":1280.85,"end":1291.99},{"sentences":[{"text":"So the last thing we did was m does this sound like familiar to you?","start":1302.505,"end":1306.345,"sentiment":"neutral","sentiment_score":0.01571472150584062},{"text":"M g a I b a as a sender's name?","start":1306.345,"end":1308.87,"sentiment":"neutral","sentiment_score":-0.002548381732776761},{"text":"We did that a long time ago.","start":1309.19,"end":1315.85,"sentiment":"neutral","sentiment_score":-0.03990319903407778},{"text":"Yeah.","start":1318.3099,"end":1318.63,"sentiment":"neutral","sentiment_score":0.0023176558315753937},{"text":"Okay.","start":1318.63,"end":1319.03,"sentiment":"neutral","sentiment_score":0.020957890897989273}],"sentiment":"neutral","sentiment_score":-0.001347348272033474,"num_words":34,"start":1302.505,"end":1319.03},{"sentences":[{"text":"That's fine.","start":1319.03,"end":1319.77,"sentiment":"neutral","sentiment_score":0.06843842379748821},{"text":"But I need to be able to okay.","start":1320.23,"end":1324.8451,"sentiment":"neutral","sentiment_score":-0.09647130034863949},{"text":"Hold on.","start":1324.8451,"end":1325.5851,"sentiment":"neutral","sentiment_score":-0.05686606094241142},{"text":"I might need to set this up for two way SMS, which is not done yet.","start":1325.7251,"end":1329.165,"sentiment":"neutral","sentiment_score":-0.04202243022155017},{"text":"So let me try to work that out and text you when that's done so that at least you can receive two way SMSes, and then we'll go from there, I guess.","start":1329.165,"end":1338.54,"sentiment":"neutral","sentiment_score":0.033260887139476836}],"sentiment":"neutral","sentiment_score":-0.0059439362026751045,"num_words":60,"start":1319.03,"end":1338.54},{"sentences":[{"text":"Just try to log in.","start":1344.54,"end":1345.74,"sentiment":"neutral","sentiment_score":-0.053679272532463074},{"text":"Yeah.","start":1345.74,"end":1346.24,"sentiment":"neutral","sentiment_score":0.02020520158112049},{"text":"Yeah.","start":1352.78,"end":1353.1001,"sentiment":"neutral","sentiment_score":0.07254762947559357},{"text":"Okay.","start":1353.1001,"end":1353.6001,"sentiment":"neutral","sentiment_score":0.10251987725496292},{"text":"That's fine.","start":1353.66,"end":1354.48,"sentiment":"neutral","sentiment_score":0.13865061104297638}],"sentiment":"neutral","sentiment_score":0.020417756773531436,"num_words":10,"start":1344.54,"end":1354.48},{"sentences":[{"text":"Yeah.","start":1361.475,"end":1361.875,"sentiment":"neutral","sentiment_score":0.04458007588982582},{"text":"9940.","start":1361.875,"end":1362.995,"sentiment":"neutral","sentiment_score":-0.019255677238106728},{"text":"But what I need to understand is I need to route this properly so that we can get SMS.","start":1362.995,"end":1368.44,"sentiment":"neutral","sentiment_score":-0.037401301100065835},{"text":"Hang on.","start":1368.58,"end":1369.14,"sentiment":"neutral","sentiment_score":-0.003313646651804447},{"text":"Okay.","start":1369.14,"end":1369.38,"sentiment":"neutral","sentiment_score":0.21041995286941528}],"sentiment":"neutral","sentiment_score":-0.020062819278488558,"num_words":24,"start":1361.475,"end":1369.38},{"sentences":[{"text":"Cool.","start":1369.38,"end":1369.88,"sentiment":"positive","sentiment_score":0.46049267053604126},{"text":"I've done that.","start":1370.26,"end":1371.24,"sentiment":"positive","sentiment_score":0.40780402223269147},{"text":"And let me save this.","start":1371.5399,"end":1373.96,"sentiment":"neutral","sentiment_score":0.24436618387699127},{"text":"Alright.","start":1374.8999,"end":1375.22,"sentiment":"neutral","sentiment_score":0.23970791697502136},{"text":"So I've just activated that number to the SMS portal.","start":1375.22,"end":1378.6,"sentiment":"neutral","sentiment_score":0.24987821727991105}],"sentiment":"neutral","sentiment_score":0.28221128731966016,"num_words":20,"start":1369.38,"end":1378.6},{"sentences":[{"text":"And then what I wanna do is I wanna come back to the SMS portal, and then I wanna see if I can send you an SMS from that number.","start":1378.98,"end":1386.0751,"sentiment":"neutral","sentiment_score":0.14501091067989666},{"text":"That's the first thing I'll do.","start":1386.0751,"end":1387.4551,"sentiment":"neutral","sentiment_score":0.12632612511515617},{"text":"Yes.","start":1388.3151,"end":1388.8151,"sentiment":"neutral","sentiment_score":0.08930003643035889},{"text":"Okay.","start":1388.875,"end":1389.375,"sentiment":"neutral","sentiment_score":0.05585319921374321},{"text":"But, Royce, can you tell me what your mobile number is?","start":1389.755,"end":1393.055,"sentiment":"neutral","sentiment_score":0.018565764481371098}],"sentiment":"neutral","sentiment_score":0.11138083093932696,"num_words":49,"start":1378.98,"end":1393.055},{"sentences":[{"text":"0434.","start":1393.1151,"end":1396.0751,"sentiment":"neutral","sentiment_score":0.004491440951824188},{"text":"Yep.","start":1396.0751,"end":1396.5751,"sentiment":"neutral","sentiment_score":0.008956201374530792},{"text":"Yep.","start":1399.4,"end":1399.9,"sentiment":"neutral","sentiment_score":0.009443949908018112},{"text":"Yeah.","start":1401.96,"end":1402.2,"sentiment":"neutral","sentiment_score":0.03932388126850128},{"text":"I'm gonna read it out to you.","start":1402.2,"end":1403.58,"sentiment":"neutral","sentiment_score":0.039511870592832565}],"sentiment":"neutral","sentiment_score":0.030799869786609303,"num_words":11,"start":1393.1151,"end":1403.58},{"sentences":[{"text":"0434369550.","start":1403.96,"end":1408.12,"sentiment":"neutral","sentiment_score":0.018191050738096237},{"text":"Is that correct?","start":1408.12,"end":1408.86,"sentiment":"neutral","sentiment_score":0.040283250312010445},{"text":"Testing two way SMS.","start":1410.6,"end":1413.34,"sentiment":"neutral","sentiment_score":0.07023206353187561},{"text":"Alright.","start":1413.895,"end":1414.055,"sentiment":"neutral","sentiment_score":0.0807538777589798},{"text":"Let's stay on the phone together and make sure this works.","start":1414.055,"end":1416.475,"sentiment":"neutral","sentiment_score":0.06682043251666156}],"sentiment":"neutral","sentiment_score":0.06178738456219435,"num_words":20,"start":1403.96,"end":1416.475},{"sentences":[{"text":"Did you receive a number from the oh.","start":1416.535,"end":1421.895,"sentiment":"neutral","sentiment_score":0.043331682682037354},{"text":"You did.","start":1421.895,"end":1422.555,"sentiment":"neutral","sentiment_score":0.05260593071579933},{"text":"Yep.","start":1424.295,"end":1424.615,"sentiment":"neutral","sentiment_score":0.06694518774747849},{"text":"Can you reply back to that to make sure?","start":1424.615,"end":1426.795,"sentiment":"neutral","sentiment_score":0.04568096001942953},{"text":"I can see it in the portal.","start":1426.92,"end":1435.2441,"sentiment":"neutral","sentiment_score":0.099128643316882}],"sentiment":"neutral","sentiment_score":0.06014220940845984,"num_words":27,"start":1416.535,"end":1435.2441},{"sentences":[{"text":"Just let me know when you've done that.","start":1436.6001,"end":1438.38,"sentiment":"neutral","sentiment_score":0.09487426374107599},{"text":"Okay.","start":1438.6001,"end":1438.92,"sentiment":"neutral","sentiment_score":0.10384153574705124},{"text":"You've sent it.","start":1438.92,"end":1439.9801,"sentiment":"neutral","sentiment_score":0.0923154925306638},{"text":"Received.","start":1440.2001,"end":1440.68,"sentiment":"neutral","sentiment_score":0.08340269327163696},{"text":"Okay.","start":1440.68,"end":1441.0801,"sentiment":"neutral","sentiment_score":0.12800315022468567}],"sentiment":"neutral","sentiment_score":0.09651342619742666,"num_words":14,"start":1436.6001,"end":1441.0801},{"sentences":[{"text":"Alright.","start":1441.0801,"end":1441.4801,"sentiment":"neutral","sentiment_score":0.20777466893196103},{"text":"Okay.","start":1441.4801,"end":1441.7201,"sentiment":"neutral","sentiment_score":0.31667160987854004},{"text":"Perfect.","start":1441.7201,"end":1442.12,"sentiment":"positive","sentiment_score":0.5357241630554199},{"text":"So that works.","start":1442.12,"end":1442.805,"sentiment":"positive","sentiment_score":0.43292508522669476},{"text":"Now what I want you to do is see if you can are you in the SMS portal?","start":1443.285,"end":1448.3251,"sentiment":"neutral","sentiment_score":0.047330642429490886}],"sentiment":"neutral","sentiment_score":0.13378738588653505,"num_words":24,"start":1441.0801,"end":1448.3251},{"sentences":[{"text":"Have you launched that part yet?","start":1448.3251,"end":1449.8651,"sentiment":"neutral","sentiment_score":0.010886563453823328},{"text":"Okay.","start":1453.3651,"end":1453.8651,"sentiment":"neutral","sentiment_score":0.008219043724238873},{"text":"Great.","start":1454.005,"end":1454.505,"sentiment":"neutral","sentiment_score":0.32258284091949463},{"text":"Yep.","start":1454.7251,"end":1455.2051,"sentiment":"neutral","sentiment_score":0.14592663943767548},{"text":"So I go under services.","start":1455.2051,"end":1456.505,"sentiment":"neutral","sentiment_score":0.07781981378793716}],"sentiment":"neutral","sentiment_score":0.06651049812457391,"num_words":14,"start":1448.3251,"end":1456.505},{"sentences":[{"text":"Yep.","start":1458.6001,"end":1459.1001,"sentiment":"neutral","sentiment_score":0.05543079599738121},{"text":"Yeah.","start":1463.0801,"end":1463.4,"sentiment":"neutral","sentiment_score":0.054216980934143066},{"text":"The first one might be SMS and click on manage on the right action.","start":1463.4,"end":1466.9401,"sentiment":"neutral","sentiment_score":0.05869721594665732},{"text":"And then it should be in you've all SMS.","start":1469.1749,"end":1471.755,"sentiment":"neutral","sentiment_score":0.08981453544563717},{"text":"Yeah.","start":1471.815,"end":1471.975,"sentiment":"neutral","sentiment_score":0.1754225194454193}],"sentiment":"neutral","sentiment_score":0.07366008225541848,"num_words":26,"start":1458.6001,"end":1471.975},{"sentences":[{"text":"Cool.","start":1471.975,"end":1472.2949,"sentiment":"neutral","sentiment_score":0.2637194097042084},{"text":"So we're now what you wanna do is click on conversations under messaging.","start":1472.2949,"end":1476.715,"sentiment":"neutral","sentiment_score":0.15719590049523574},{"text":"And then you could see you then you can see the two ways.","start":1479.735,"end":1482.215,"sentiment":"neutral","sentiment_score":0.11644913370792682},{"text":"So I'm in the portal now.","start":1482.215,"end":1483.77,"sentiment":"neutral","sentiment_score":0.11611657713850339},{"text":"I'll just say, hi, Royce.","start":1483.77,"end":1485.15,"sentiment":"neutral","sentiment_score":0.07684678509831429}],"sentiment":"neutral","sentiment_score":0.12900100638599774,"num_words":38,"start":1471.975,"end":1485.15},{"sentences":[{"text":"Let me send it.","start":1485.29,"end":1486.35,"sentiment":"neutral","sentiment_score":0.05284200143069029},{"text":"That should appear straight away in that portal.","start":1487.05,"end":1490.11,"sentiment":"neutral","sentiment_score":0.10849936213344336},{"text":"Alright.","start":1491.29,"end":1491.77,"sentiment":"neutral","sentiment_score":0.29375213384628296},{"text":"Cool.","start":1491.77,"end":1492.25,"sentiment":"positive","sentiment_score":0.4455765187740326},{"text":"Now now reply back just to make sure you can see the same thing.","start":1492.25,"end":1495.55,"sentiment":"neutral","sentiment_score":0.195259584912232}],"sentiment":"neutral","sentiment_score":0.1625830622922097,"num_words":28,"start":1485.29,"end":1495.55},{"sentences":[{"text":"You can do it on SMS.","start":1499.765,"end":1501.2849,"sentiment":"neutral","sentiment_score":0.11058345064520836},{"text":"You can do it inside the portal with.","start":1501.2849,"end":1503.065,"sentiment":"neutral","sentiment_score":0.08272859267890453},{"text":"Up to you.","start":1503.125,"end":1503.6849,"sentiment":"neutral","sentiment_score":0.05810364584128062},{"text":"Do it in the portal.","start":1503.6849,"end":1504.565,"sentiment":"neutral","sentiment_score":0.04369122013449669},{"text":"Try try in the portal.","start":1504.565,"end":1505.865,"sentiment":"neutral","sentiment_score":0.04077139645814896}],"sentiment":"neutral","sentiment_score":0.0711834616959095,"num_words":27,"start":1499.765,"end":1505.865},{"sentences":[{"text":"Yep.","start":1511.1799,"end":1511.5,"sentiment":"neutral","sentiment_score":0.10724814981222151},{"text":"Done.","start":1511.5,"end":1511.82,"sentiment":"neutral","sentiment_score":0.18644528090953827},{"text":"I can see it.","start":1511.82,"end":1512.38,"sentiment":"neutral","sentiment_score":0.19127925857901573},{"text":"All good.","start":1512.38,"end":1512.86,"sentiment":"positive","sentiment_score":0.6023781597614288},{"text":"Perfect.","start":1512.86,"end":1513.34,"sentiment":"positive","sentiment_score":0.6298547983169556}],"sentiment":"neutral","sentiment_score":0.321491286986404,"num_words":9,"start":1511.1799,"end":1513.34},{"sentences":[{"text":"Alright.","start":1513.34,"end":1513.74,"sentiment":"positive","sentiment_score":0.36108434200286865},{"text":"Great.","start":1513.74,"end":1514.24,"sentiment":"positive","sentiment_score":0.5300900936126709},{"text":"So we know two SMS is working.","start":1514.2999,"end":1516.32,"sentiment":"neutral","sentiment_score":0.270079316837447},{"text":"Let's see if you can create a WhatsApp account using this number.","start":1516.94,"end":1521.2,"sentiment":"neutral","sentiment_score":0.20355137065052986},{"text":"Yeah.","start":1525.635,"end":1526.115,"sentiment":"neutral","sentiment_score":0.04104981571435928}],"sentiment":"neutral","sentiment_score":0.2393361780453812,"num_words":22,"start":1513.34,"end":1526.115},{"sentences":[{"text":"And then register it to that number, and then you'll receive the SMS to this portal or your phone.","start":1526.115,"end":1532.775,"sentiment":"neutral","sentiment_score":0.08870704158356316},{"text":"Actually, not your phone because it's a different number.","start":1533.555,"end":1536.1951,"sentiment":"neutral","sentiment_score":-0.06224782454470793},{"text":"So yeah.","start":1536.1951,"end":1537.105,"sentiment":"neutral","sentiment_score":-0.015994439832866192},{"text":"The the key the key is getting that SMS for activation.","start":1538.72,"end":1541.62,"sentiment":"neutral","sentiment_score":0.012643310156735506},{"text":"That's all.","start":1542.08,"end":1542.82,"sentiment":"neutral","sentiment_score":0.05324593186378479}],"sentiment":"neutral","sentiment_score":0.031134482906308283,"num_words":43,"start":1526.115,"end":1542.82},{"sentences":[{"text":"And, also, the other thing is creating a 6 trunk so I can actually call that number, and you can actually receive it as well.","start":1551.705,"end":1559.005,"sentiment":"neutral","sentiment_score":0.08073215395212173},{"text":"But that that comes later.","start":1559.465,"end":1560.585,"sentiment":"neutral","sentiment_score":-0.005488945543766022},{"text":"I mean, we gotta work out how you wanna do it because you wanna do it on three CX.","start":1560.585,"end":1563.785,"sentiment":"neutral","sentiment_score":0.004792828504976474},{"text":"Correct?","start":1563.785,"end":1564.285,"sentiment":"neutral","sentiment_score":-0.006610218435525894},{"text":"Okay.","start":1569.21,"end":1569.71,"sentiment":"neutral","sentiment_score":-0.12110517919063568}],"sentiment":"neutral","sentiment_score":0.03831779343240401,"num_words":51,"start":1551.705,"end":1569.71},{"sentences":[{"text":"Okay.","start":1573.29,"end":1573.79,"sentiment":"neutral","sentiment_score":-0.0059153493493795395},{"text":"Okay.","start":1577.37,"end":1577.87,"sentiment":"neutral","sentiment_score":-0.0061486875638365746},{"text":"So then we need to still somewhat create a SIP trunk to forward it, though.","start":1577.93,"end":1583.255,"sentiment":"neutral","sentiment_score":-0.004293079239626726},{"text":"I believe so.","start":1583.715,"end":1584.775,"sentiment":"neutral","sentiment_score":0.0012739946444829304},{"text":"Yeah.","start":1588.755,"end":1589.075,"sentiment":"neutral","sentiment_score":0.030262449756264687}],"sentiment":"neutral","sentiment_score":-0.002017894848471596,"num_words":21,"start":1573.29,"end":1589.075},{"sentences":[{"text":"Correct.","start":1589.075,"end":1589.575,"sentiment":"neutral","sentiment_score":0.04705040901899338},{"text":"Which means you just gotta pay for the SIP trunk and all the call charges.","start":1590.4349,"end":1593.735,"sentiment":"neutral","sentiment_score":0.00676798994342486},{"text":"The call charges I mean, to receive the phone call, nothing.","start":1595.29,"end":1598.41,"sentiment":"neutral","sentiment_score":-0.0797142278064381},{"text":"It's inbound.","start":1598.41,"end":1599.15,"sentiment":"neutral","sentiment_score":-0.07124688476324081},{"text":"But if they were to make outbound calls from that number, yes, then there's charges to that.","start":1599.4501,"end":1604.91,"sentiment":"neutral","sentiment_score":-0.08369704708456993}],"sentiment":"neutral","sentiment_score":-0.049861517775317894,"num_words":46,"start":1589.075,"end":1604.91},{"sentences":[{"text":"Because you still gotta get the SIP trunk too.","start":1605.85,"end":1608.11,"sentiment":"neutral","sentiment_score":-0.06144973180360264},{"text":"Well, wait a second.","start":1611.5449,"end":1612.345,"sentiment":"neutral","sentiment_score":-0.028262922074645758},{"text":"But what are they calling out from?","start":1612.345,"end":1614.0449,"sentiment":"neutral","sentiment_score":-0.02941292311464037},{"text":"They're not they they need a nap.","start":1615.465,"end":1617.065,"sentiment":"neutral","sentiment_score":-0.21068636860166276},{"text":"They need either a a nap or a cell phone.","start":1617.065,"end":1620.9,"sentiment":"neutral","sentiment_score":-0.18239987939596175}],"sentiment":"neutral","sentiment_score":-0.1127241381217499,"num_words":37,"start":1605.85,"end":1620.9},{"sentences":[{"text":"Okay.","start":1622.18,"end":1622.5,"sentiment":"neutral","sentiment_score":-0.029941825196146965},{"text":"That won't be me.","start":1622.5,"end":1623.56,"sentiment":"neutral","sentiment_score":-0.17197262309491634},{"text":"Okay.","start":1623.9401,"end":1624.34,"sentiment":"neutral","sentiment_score":-0.004305179230868816},{"text":"Okay.","start":1624.34,"end":1624.74,"sentiment":"neutral","sentiment_score":0.004320717416703701},{"text":"Then just set up SIP trunk and forward it to the SIP trunk I mean, forward the call to the mobile, and that's it.","start":1624.74,"end":1630.76,"sentiment":"neutral","sentiment_score":0.023849314757778}],"sentiment":"neutral","sentiment_score":-0.004691394361396951,"num_words":31,"start":1622.18,"end":1630.76},{"sentences":[{"text":"But what if what if their call drops out?","start":1632.26,"end":1634.535,"sentiment":"neutral","sentiment_score":-0.24625784324275124},{"text":"We have a problem?","start":1636.775,"end":1637.755,"sentiment":"neutral","sentiment_score":-0.13670428283512592},{"text":"And then what how are they gonna call back?","start":1642.2151,"end":1644.235,"sentiment":"neutral","sentiment_score":-0.01048693216095368},{"text":"Oh, they can call from WhatsApp.","start":1645.495,"end":1646.615,"sentiment":"neutral","sentiment_score":0.021991301017502945},{"text":"Okay.","start":1646.615,"end":1646.935,"sentiment":"neutral","sentiment_score":0.06816960871219635}],"sentiment":"neutral","sentiment_score":-0.09163457569505634,"num_words":29,"start":1632.26,"end":1646.935},{"sentences":[{"text":"Fine.","start":1646.935,"end":1647.255,"sentiment":"neutral","sentiment_score":0.09604737162590028},{"text":"Then you don't need a SIP trunk to forward the call.","start":1647.255,"end":1649.515,"sentiment":"neutral","sentiment_score":0.02998909760605205},{"text":"Have you been able to register the the WhatsApp account for this?","start":1652.0,"end":1655.22,"sentiment":"neutral","sentiment_score":0.02024131896905601},{"text":"Yeah.","start":1663.045,"end":1663.545,"sentiment":"neutral","sentiment_score":0.0016768360510468483},{"text":"Yeah.","start":1671.285,"end":1671.605,"sentiment":"neutral","sentiment_score":0.010200638324022291}],"sentiment":"neutral","sentiment_score":0.02618079797293131,"num_words":26,"start":1646.935,"end":1671.605},{"sentences":[{"text":"Received SMS speaking.","start":1671.605,"end":1673.225,"sentiment":"neutral","sentiment_score":-0.0031163498448828855},{"text":"Because you won't be able to answer a call.","start":1673.765,"end":1675.625,"sentiment":"negative","sentiment_score":-0.3887222607930501},{"text":"It has?","start":1680.86,"end":1681.42,"sentiment":"neutral","sentiment_score":-0.01919877529144287},{"text":"Okay.","start":1681.42,"end":1681.74,"sentiment":"neutral","sentiment_score":-0.011283309198915958},{"text":"Let me check.","start":1681.74,"end":1682.22,"sentiment":"neutral","sentiment_score":-0.005577560203770797}],"sentiment":"neutral","sentiment_score":-0.19857016317028967,"num_words":18,"start":1671.605,"end":1682.22},{"sentences":[{"text":"I'll just switch screens.","start":1682.22,"end":1683.36,"sentiment":"neutral","sentiment_score":-0.0012986805231776088},{"text":"Oh, look at that.","start":1687.18,"end":1688.46,"sentiment":"neutral","sentiment_score":0.11879344284534454},{"text":"Beautiful.","start":1688.46,"end":1688.96,"sentiment":"positive","sentiment_score":0.3355908989906311},{"text":"125879.","start":1689.98,"end":1691.92,"sentiment":"neutral","sentiment_score":0.1122276559472084},{"text":"Okay.","start":1694.115,"end":1694.515,"sentiment":"neutral","sentiment_score":0.07294367253780365}],"sentiment":"neutral","sentiment_score":0.09006738879675553,"num_words":11,"start":1682.22,"end":1694.515},{"sentences":[{"text":"So alright.","start":1694.515,"end":1696.035,"sentiment":"neutral","sentiment_score":0.08658629283308983},{"text":"Okay.","start":1696.035,"end":1696.435,"sentiment":"neutral","sentiment_score":0.11700152605772018},{"text":"So now alright.","start":1696.435,"end":1698.375,"sentiment":"neutral","sentiment_score":0.1250519628326098},{"text":"So now you're on WhatsApp.","start":1698.515,"end":1699.875,"sentiment":"neutral","sentiment_score":0.060195495188236234},{"text":"Correct?","start":1699.875,"end":1700.375,"sentiment":"neutral","sentiment_score":0.041670262813568115}],"sentiment":"neutral","sentiment_score":0.08399814491470654,"num_words":12,"start":1694.515,"end":1700.375},{"sentences":[{"text":"With that number.","start":1701.635,"end":1702.615,"sentiment":"neutral","sentiment_score":0.015613777562975883},{"text":"Okay.","start":1703.875,"end":1704.275,"sentiment":"neutral","sentiment_score":0.018312517553567886},{"text":"Now try this.","start":1704.275,"end":1705.2,"sentiment":"neutral","sentiment_score":-0.00321321872373422},{"text":"Try to message me on WhatsApp to my mobile number just to make sure WhatsApp is working.","start":1705.2799,"end":1710.4199,"sentiment":"neutral","sentiment_score":0.009489374016137683},{"text":"I'm gonna send you something.","start":1752.4951,"end":1753.775,"sentiment":"neutral","sentiment_score":-0.1854061245918274}],"sentiment":"neutral","sentiment_score":-0.024489554159086328,"num_words":29,"start":1701.635,"end":1753.775},{"sentences":[{"text":"Did you receive that on WhatsApp?","start":1753.775,"end":1756.435,"sentiment":"neutral","sentiment_score":-0.11158991977572441},{"text":"I can see you on WhatsApp.","start":1765.86,"end":1767.4,"sentiment":"neutral","sentiment_score":-0.1366236669321855},{"text":"Yeah.","start":1769.86,"end":1770.36,"sentiment":"neutral","sentiment_score":-0.06400103121995926},{"text":"You haven't seen that number.","start":1770.74,"end":1772.04,"sentiment":"neutral","sentiment_score":-0.11109234243631363},{"text":"But did you receive my message?","start":1773.3,"end":1774.8201,"sentiment":"neutral","sentiment_score":-0.02540244224170844}],"sentiment":"neutral","sentiment_score":-0.0942149548791349,"num_words":24,"start":1753.775,"end":1774.8201},{"sentences":[{"text":"I said, hi, Royce.","start":1774.8201,"end":1775.835,"sentiment":"neutral","sentiment_score":-0.027792420238256454},{"text":"Oh, okay.","start":1781.4349,"end":1782.095,"sentiment":"neutral","sentiment_score":0.030880693346261978},{"text":"All it says is this is a business account.","start":1784.715,"end":1786.7949,"sentiment":"neutral","sentiment_score":0.022375611381398305},{"text":"That's all.","start":1786.7949,"end":1787.5349,"sentiment":"neutral","sentiment_score":0.014493017457425594},{"text":"I mean, it's act it's actually working.","start":1789.04,"end":1790.82,"sentiment":"neutral","sentiment_score":0.05037574310387884}],"sentiment":"neutral","sentiment_score":0.022232851867253583,"num_words":24,"start":1774.8201,"end":1790.82},{"sentences":[{"text":"But Yeah.","start":1790.88,"end":1808.275,"sentiment":"neutral","sentiment_score":0.03469041362404823},{"text":"Can you reply back?","start":1808.275,"end":1809.3151,"sentiment":"neutral","sentiment_score":0.041146889328956604},{"text":"Make sure two way is working.","start":1809.3151,"end":1810.6951,"sentiment":"neutral","sentiment_score":0.12408260566492875},{"text":"Yeah.","start":1812.515,"end":1812.755,"sentiment":"neutral","sentiment_score":0.13202708959579468},{"text":"I see you typing.","start":1812.755,"end":1813.555,"sentiment":"neutral","sentiment_score":0.12898565456271172}],"sentiment":"neutral","sentiment_score":0.09567257214118452,"num_words":17,"start":1790.88,"end":1813.555},{"sentences":[{"text":"Alright.","start":1813.555,"end":1814.035,"sentiment":"neutral","sentiment_score":0.18438312411308289},{"text":"Okay.","start":1814.035,"end":1814.535,"sentiment":"neutral","sentiment_score":0.21528875827789307},{"text":"So that proves SMS, two way mobile service numbers working on our platform so you can register WhatsApp.","start":1814.5951,"end":1821.26,"sentiment":"positive","sentiment_score":0.3731101353963216},{"text":"So that shouldn't be an an issue.","start":1821.26,"end":1822.8,"sentiment":"neutral","sentiment_score":0.28944532573223114},{"text":"That's the process to do it.","start":1823.26,"end":1824.8,"sentiment":"neutral","sentiment_score":0.23378569384415945}],"sentiment":"neutral","sentiment_score":0.3195298715974345,"num_words":33,"start":1813.555,"end":1824.8},{"sentences":[{"text":"So now I'm thinking of course.","start":1825.58,"end":1830.56,"sentiment":"neutral","sentiment_score":0.09376664956410725},{"text":"Yeah.","start":1833.295,"end":1833.795,"sentiment":"neutral","sentiment_score":0.11161850392818452},{"text":"Just create a group and add me in.","start":1833.855,"end":1835.715,"sentiment":"neutral","sentiment_score":0.1071198508143425},{"text":"Yeah.","start":1837.855,"end":1838.335,"sentiment":"neutral","sentiment_score":0.05565389990806579},{"text":"And then we'll test it.","start":1838.335,"end":1839.635,"sentiment":"neutral","sentiment_score":0.05137257054448128}],"sentiment":"neutral","sentiment_score":0.08779495049800191,"num_words":21,"start":1825.58,"end":1839.635},{"sentences":[{"text":"Yep.","start":1842.415,"end":1842.915,"sentiment":"neutral","sentiment_score":0.0050727128982543945},{"text":"Why is it restricted?","start":1855.07,"end":1856.13,"sentiment":"neutral","sentiment_score":-0.16269115544855595},{"text":"Yep.","start":1883.97,"end":1884.47,"sentiment":"neutral","sentiment_score":0.06421114504337311},{"text":"Is it?","start":1896.525,"end":1897.265,"sentiment":"neutral","sentiment_score":0.07656540721654892},{"text":"That's very interesting.","start":1898.37,"end":1899.35,"sentiment":"neutral","sentiment_score":0.0059394314885139465}],"sentiment":"neutral","sentiment_score":-0.03732105954126878,"num_words":11,"start":1842.415,"end":1899.35},{"sentences":[{"text":"Is it?","start":1901.25,"end":1901.65,"sentiment":"neutral","sentiment_score":-0.005568327382206917},{"text":"Okay.","start":1901.65,"end":1902.13,"sentiment":"neutral","sentiment_score":0.005724922753870487},{"text":"Well, let's just see.","start":1902.13,"end":1903.43,"sentiment":"neutral","sentiment_score":-0.019240313209593296},{"text":"Probably.","start":1905.49,"end":1905.99,"sentiment":"neutral","sentiment_score":-0.02426852099597454},{"text":"I'm not sure.","start":1906.13,"end":1906.93,"sentiment":"neutral","sentiment_score":-0.2528236558039983}],"sentiment":"neutral","sentiment_score":-0.07864658847789872,"num_words":11,"start":1901.25,"end":1906.93},{"sentences":[{"text":"I'm not sure.","start":1906.93,"end":1907.83,"sentiment":"neutral","sentiment_score":-0.1760218987862269},{"text":"Okay.","start":1913.7051,"end":1914.2051,"sentiment":"neutral","sentiment_score":-0.008932952769100666},{"text":"So I've just created a group then.","start":1914.745,"end":1916.505,"sentiment":"neutral","sentiment_score":0.027021650224924088},{"text":"Let's see if you can see this.","start":1916.505,"end":1918.045,"sentiment":"neutral","sentiment_score":0.015553859727723258},{"text":"I've chucked in I've chucked in my one of my old numbers.","start":1918.985,"end":1921.645,"sentiment":"neutral","sentiment_score":-0.23666653161247572}],"sentiment":"neutral","sentiment_score":-0.10263228196029862,"num_words":30,"start":1906.93,"end":1921.645},{"sentences":[{"text":"Okay.","start":1922.585,"end":1923.085,"sentiment":"neutral","sentiment_score":-0.009867848828434944},{"text":"So three members, myself, an old number I've got as well, and yourself.","start":1923.865,"end":1928.8301,"sentiment":"neutral","sentiment_score":0.008355808838342246},{"text":"So you called a tech innovate.","start":1928.8301,"end":1930.1901,"sentiment":"neutral","sentiment_score":0.04890134868522485},{"text":"Okay.","start":1930.1901,"end":1930.5901,"sentiment":"neutral","sentiment_score":0.26063185930252075},{"text":"Cool.","start":1930.5901,"end":1931.0901,"sentiment":"positive","sentiment_score":0.5209990739822388}],"sentiment":"neutral","sentiment_score":0.05335439506664195,"num_words":22,"start":1922.585,"end":1931.0901},{"sentences":[{"text":"So it does work.","start":1931.4701,"end":1932.51,"sentiment":"positive","sentiment_score":0.49084676802158356},{"text":"So I think you just gotta have that time delay with it.","start":1932.51,"end":1934.5901,"sentiment":"neutral","sentiment_score":-0.01243488242228826},{"text":"That's alright.","start":1934.5901,"end":1935.3301,"sentiment":"neutral","sentiment_score":-0.015230067074298859},{"text":"Okay.","start":1936.75,"end":1937.25,"sentiment":"neutral","sentiment_score":-0.15482312440872192},{"text":"Yeah.","start":1939.9851,"end":1940.4851,"sentiment":"neutral","sentiment_score":0.04680979251861572}],"sentiment":"neutral","sentiment_score":0.08378475084900856,"num_words":20,"start":1931.4701,"end":1940.4851},{"sentences":[{"text":"Alright.","start":1941.025,"end":1941.425,"sentiment":"neutral","sentiment_score":0.15005463361740112},{"text":"Cool.","start":1941.425,"end":1941.925,"sentiment":"neutral","sentiment_score":0.2173648178577423},{"text":"Sorry.","start":1948.2251,"end":1948.7251,"sentiment":"neutral","sentiment_score":-0.08796900510787964},{"text":"I can tell you I'll give you a list right now of what I can grab that's available and live and then updates very quickly so you might lose access to those numbers.","start":1954.01,"end":1963.15,"sentiment":"neutral","sentiment_score":0.006768787939411898},{"text":"You know, then I can give you then I can give you the list straight away.","start":1967.495,"end":1970.9551,"sentiment":"neutral","sentiment_score":0.03995207720436156}],"sentiment":"neutral","sentiment_score":0.02196257083918541,"num_words":52,"start":1941.025,"end":1970.9551},{"sentences":[{"text":"But to give you an idea hold on.","start":1971.015,"end":1974.235,"sentiment":"neutral","sentiment_score":0.013165219919756055},{"text":"Let's see.","start":1974.855,"end":1975.415,"sentiment":"neutral","sentiment_score":0.02947933692485094},{"text":"This way to do this.","start":1975.415,"end":1976.555,"sentiment":"neutral","sentiment_score":0.03582228384912014},{"text":"Only on my side as in as in on the admin side.","start":1981.74,"end":1986.38,"sentiment":"neutral","sentiment_score":0.00607671681791544},{"text":"So so let me just quickly do a stump.","start":1986.38,"end":1990.08,"sentiment":"neutral","sentiment_score":-0.03019779920578003}],"sentiment":"neutral","sentiment_score":0.004014785039342112,"num_words":36,"start":1971.015,"end":1990.08},{"sentences":[{"text":"I don't know how this is gonna look because it's gonna be a bad tech stump.","start":1990.86,"end":1994.22,"sentiment":"neutral","sentiment_score":-0.15543264988809824},{"text":"Hold on.","start":1994.22,"end":1994.805,"sentiment":"neutral","sentiment_score":-0.031137173995375633},{"text":"But let's just see.","start":1995.285,"end":1996.505,"sentiment":"neutral","sentiment_score":0.00030346913263201714},{"text":"I hold on.","start":1996.805,"end":1998.805,"sentiment":"neutral","sentiment_score":0.016565760597586632},{"text":"Okay.","start":1998.805,"end":1999.125,"sentiment":"neutral","sentiment_score":0.08240124583244324}],"sentiment":"neutral","sentiment_score":-0.09291862854017661,"num_words":26,"start":1990.86,"end":1999.125},{"sentences":[{"text":"I sent it to you.","start":1999.125,"end":2000.245,"sentiment":"neutral","sentiment_score":0.11986591964960099},{"text":"That's probably the easiest way that I can send you the numbers.","start":2000.245,"end":2003.785,"sentiment":"neutral","sentiment_score":0.18515563011169434},{"text":"They can pick from that list, which is currently working.","start":2005.125,"end":2007.625,"sentiment":"neutral","sentiment_score":0.11646537967026234},{"text":"So whatever's there at the moment, the first column, just ignore all the other information.","start":2013.3099,"end":2017.4099,"sentiment":"neutral","sentiment_score":-0.014094949676655233},{"text":"Yeah.","start":2019.3099,"end":2019.71,"sentiment":"neutral","sentiment_score":0.0060634613037109375}],"sentiment":"neutral","sentiment_score":0.08791837610336843,"num_words":43,"start":1999.125,"end":2019.71},{"sentences":[{"text":"I mean, if you're gonna send it to the customer, if you just send the first column, then don't worry about the rest of it.","start":2019.71,"end":2024.205,"sentiment":"neutral","sentiment_score":0.08576818615198135},{"text":"That's gonna confuse them.","start":2024.2849,"end":2025.6649,"sentiment":"neutral","sentiment_score":-0.10229574888944626},{"text":"Yeah.","start":2025.8049,"end":2026.3049,"sentiment":"neutral","sentiment_score":0.04025771468877792},{"text":"Yeah.","start":2027.725,"end":2028.0449,"sentiment":"neutral","sentiment_score":0.09459228813648224},{"text":"Yeah.","start":2028.0449,"end":2028.2849,"sentiment":"neutral","sentiment_score":0.14569276571273804}],"sentiment":"neutral","sentiment_score":0.0629863883368671,"num_words":32,"start":2019.71,"end":2028.2849},{"sentences":[{"text":"Yep.","start":2028.2849,"end":2028.7849,"sentiment":"neutral","sentiment_score":0.2117849886417389},{"text":"Yep.","start":2034.2849,"end":2034.605,"sentiment":"neutral","sentiment_score":0.17510131001472473},{"text":"Yep.","start":2034.605,"end":2035.105,"sentiment":"neutral","sentiment_score":0.16670940816402435},{"text":"Yep.","start":2037.8049,"end":2038.125,"sentiment":"neutral","sentiment_score":0.09780403971672058},{"text":"Yep.","start":2038.125,"end":2038.365,"sentiment":"neutral","sentiment_score":0.111136756837368}],"sentiment":"neutral","sentiment_score":0.1525073006749153,"num_words":5,"start":2028.2849,"end":2038.365},{"sentences":[{"text":"Yep.","start":2038.365,"end":2038.865,"sentiment":"neutral","sentiment_score":0.10560908913612366},{"text":"Yep.","start":2044.7201,"end":2045.2201,"sentiment":"neutral","sentiment_score":0.046592436730861664},{"text":"Yeah.","start":2047.12,"end":2047.6001,"sentiment":"neutral","sentiment_score":0.22107362747192383},{"text":"Okay.","start":2047.6001,"end":2048.1,"sentiment":"positive","sentiment_score":0.3707113862037658},{"text":"Yeah.","start":2049.28,"end":2049.6,"sentiment":"neutral","sentiment_score":0.1983204185962677}],"sentiment":"neutral","sentiment_score":0.18846139162778855,"num_words":5,"start":2038.365,"end":2049.6},{"sentences":[{"text":"Okay.","start":2049.6,"end":2050.0,"sentiment":"neutral","sentiment_score":0.2059401273727417},{"text":"So I think we've we've proven that it works.","start":2050.0,"end":2052.82,"sentiment":"positive","sentiment_score":0.42915432982974583},{"text":"So it shouldn't be a problem with WhatsApp.","start":2053.305,"end":2055.005,"sentiment":"neutral","sentiment_score":0.2925158590078354},{"text":"And then we could have clarified the just just please refer to the old email for the pricing.","start":2056.025,"end":2060.765,"sentiment":"neutral","sentiment_score":0.07243096083402634},{"text":"And then I don't think you need to make outbound calls.","start":2062.265,"end":2064.505,"sentiment":"neutral","sentiment_score":-0.07982616837729108}],"sentiment":"neutral","sentiment_score":0.1454069236333066,"num_words":47,"start":2049.6,"end":2064.505},{"sentences":[{"text":"Alright?","start":2064.505,"end":2064.905,"sentiment":"neutral","sentiment_score":-0.01839972287416458},{"text":"Because then you just need to set up the SIP trunk and forward the mobile.","start":2064.905,"end":2068.6099,"sentiment":"neutral","sentiment_score":-0.10273052876194318},{"text":"That's it.","start":2068.6099,"end":2069.2698,"sentiment":"neutral","sentiment_score":-0.1568187028169632},{"text":"Yeah.","start":2070.21,"end":2070.71,"sentiment":"neutral","sentiment_score":-0.07744508236646652},{"text":"Yep.","start":2074.6099,"end":2075.1099,"sentiment":"neutral","sentiment_score":-0.028241723775863647}],"sentiment":"neutral","sentiment_score":-0.09893409330397844,"num_words":20,"start":2064.505,"end":2075.1099},{"sentences":[{"text":"My rec my recommendation is to scale with our cloud phone system.","start":2079.705,"end":2082.5852,"sentiment":"neutral","sentiment_score":0.1741387831668059},{"text":"I'll get you the extensions for $4.50, and the the the cell phone's only $1.","start":2082.5852,"end":2088.0251,"sentiment":"neutral","sentiment_score":0.17028039197127023},{"text":"So, like, say, $5 a month, you can have that mobile service on a cell phone, and you can make outbound calls as required, pay as you go.","start":2088.0251,"end":2097.58,"sentiment":"neutral","sentiment_score":0.19773915090731212},{"text":"That would that would be easy to set up.","start":2098.5999,"end":2100.46,"sentiment":"neutral","sentiment_score":0.21317382984691197},{"text":"Absolutely.","start":2103.8,"end":2104.3,"sentiment":"neutral","sentiment_score":0.22067035734653473}],"sentiment":"neutral","sentiment_score":0.18953542044529548,"num_words":65,"start":2079.705,"end":2104.3},{"sentences":[{"text":"Yes.","start":2104.44,"end":2104.68,"sentiment":"neutral","sentiment_score":0.1709408164024353},{"text":"We can bind the SMS to have the SMS two way on the softphone itself.","start":2104.68,"end":2110.785,"sentiment":"neutral","sentiment_score":0.13809216767549515},{"text":"The softphone is called RingoTel.","start":2111.165,"end":2112.545,"sentiment":"neutral","sentiment_score":0.07791403010487556},{"text":"Check it out.","start":2113.085,"end":2113.9849,"sentiment":"neutral","sentiment_score":0.08211237440506618},{"text":"Yeah.","start":2115.005,"end":2115.505,"sentiment":"neutral","sentiment_score":0.09244947880506516}],"sentiment":"neutral","sentiment_score":0.11882720336318016,"num_words":25,"start":2104.44,"end":2115.505},{"sentences":[{"text":"Yeah.","start":2120.285,"end":2120.785,"sentiment":"neutral","sentiment_score":0.03078034520149231},{"text":"Correct.","start":2124.9602,"end":2125.28,"sentiment":"neutral","sentiment_score":0.21530111134052277},{"text":"Yep.","start":2125.28,"end":2125.78,"sentiment":"neutral","sentiment_score":0.19849608838558197},{"text":"So what I would suggest also is go back to the hub.","start":2127.36,"end":2131.3,"sentiment":"neutral","sentiment_score":-0.027925361413508654},{"text":"Yes.","start":2139.365,"end":2139.845,"sentiment":"neutral","sentiment_score":0.10178640484809875}],"sentiment":"neutral","sentiment_score":0.013203725800849497,"num_words":16,"start":2120.285,"end":2139.845},{"sentences":[{"text":"But it'll be on the it'll be on the one account at a time.","start":2139.845,"end":2145.305,"sentiment":"neutral","sentiment_score":0.07932320024285998},{"text":"Because what we're doing is we're doing, actually, no.","start":2146.965,"end":2149.8398,"sentiment":"neutral","sentiment_score":0.12103447483645545},{"text":"You can create one phone one cloud phone system and have all the numbers in there and have different extensions to each and then that you can see it all from there, I guess.","start":2149.8398,"end":2158.58,"sentiment":"neutral","sentiment_score":0.11336765690323185},{"text":"But I I don't know about the SMS to each individual.","start":2158.96,"end":2161.8599,"sentiment":"neutral","sentiment_score":-0.22414556416598233},{"text":"I've gotta ask that one.","start":2162.64,"end":2164.02,"sentiment":"neutral","sentiment_score":-0.21349170804023743}],"sentiment":"neutral","sentiment_score":0.034538022816589437,"num_words":73,"start":2139.845,"end":2164.02},{"sentences":[{"text":"I don't know if she can.","start":2164.655,"end":2166.015,"sentiment":"neutral","sentiment_score":-0.19647457947333655},{"text":"I think it's only SMSes back to the softphone or maybe.","start":2166.015,"end":2175.315,"sentiment":"neutral","sentiment_score":-0.11776404285972769},{"text":"Yep.","start":2184.3098,"end":2184.8098,"sentiment":"neutral","sentiment_score":-0.14117299020290375},{"text":"Yeah.","start":2190.23,"end":2190.73,"sentiment":"neutral","sentiment_score":-0.0125272236764431},{"text":"Yep.","start":2199.485,"end":2199.985,"sentiment":"neutral","sentiment_score":0.05144335329532623}],"sentiment":"neutral","sentiment_score":-0.12882544044405222,"num_words":20,"start":2164.655,"end":2199.985},{"sentences":[{"text":"Yeah.","start":2211.76,"end":2212.0798,"sentiment":"neutral","sentiment_score":0.05855292454361915},{"text":"I think that's that's the easiest way to see all the conversations and WhatsApp, but I'm just trying to think of a way how to best manage SMS as a group.","start":2212.0798,"end":2220.98,"sentiment":"neutral","sentiment_score":0.10036027533633093},{"text":"I mean, I know you can do it individually, And then when one engineer leaves yeah.","start":2221.28,"end":2229.885,"sentiment":"neutral","sentiment_score":0.007222441956400871},{"text":"I'm just trying to think.","start":2229.885,"end":2231.025,"sentiment":"neutral","sentiment_score":-0.11643230989575386},{"text":"RingoTel.","start":2231.085,"end":2231.585,"sentiment":"neutral","sentiment_score":-0.021915145218372345}],"sentiment":"neutral","sentiment_score":0.049651922899539826,"num_words":54,"start":2211.76,"end":2231.585},{"sentences":[{"text":"Yeah.","start":2233.805,"end":2234.045,"sentiment":"neutral","sentiment_score":0.04563917592167854},{"text":"Well, RingoTel's got all the history, but you wanna see it in one login as well across all the phone devices maybe.","start":2234.045,"end":2241.06,"sentiment":"neutral","sentiment_score":0.05491132441569458},{"text":"I'm gonna ask Daniel that question.","start":2241.2,"end":2242.82,"sentiment":"neutral","sentiment_score":0.034824466643234096},{"text":"My I might have to come back to you on that, but let's see if it's a requirement.","start":2242.88,"end":2245.84,"sentiment":"neutral","sentiment_score":-0.03620737478033536},{"text":"If it's not a requirement, then don't worry about it.","start":2245.84,"end":2248.16,"sentiment":"neutral","sentiment_score":0.0481636930257082}],"sentiment":"neutral","sentiment_score":0.022676128019954552,"num_words":57,"start":2233.805,"end":2248.16},{"sentences":[{"text":"We don't need to worry about it.","start":2248.16,"end":2249.8599,"sentiment":"neutral","sentiment_score":0.05793600635869162},{"text":"Yeah.","start":2250.56,"end":2251.04,"sentiment":"neutral","sentiment_score":0.12299244105815887},{"text":"But I think I think we've got I think we've got about 90% of solution already.","start":2251.04,"end":2255.425,"sentiment":"neutral","sentiment_score":0.20582079235464334},{"text":"Just come back to me if you need SMS as a group as a group management thing.","start":2255.425,"end":2261.525,"sentiment":"neutral","sentiment_score":0.129032202064991},{"text":"If not, then yeah.","start":2261.745,"end":2263.285,"sentiment":"neutral","sentiment_score":0.008631403557956219}],"sentiment":"neutral","sentiment_score":0.13443889361288813,"num_words":45,"start":2248.16,"end":2263.285},{"sentences":[{"text":"But come back to me if you need it because I'll No.","start":2263.905,"end":2269.1,"sentiment":"neutral","sentiment_score":-0.01388157376398643},{"text":"That that's gonna be that's gonna be more work.","start":2269.1,"end":2272.24,"sentiment":"neutral","sentiment_score":-0.1380409300327301},{"text":"If you're gonna log in to the one cloud phone system, and she can see all the extensions and setup, but I don't know about the SMS part.","start":2273.34,"end":2281.42,"sentiment":"neutral","sentiment_score":-0.030313656366031085},{"text":"That that's the part I don't know yet as a group management thing.","start":2281.42,"end":2288.125,"sentiment":"neutral","sentiment_score":-0.038680313441615835},{"text":"Yeah.","start":2288.125,"end":2288.5251,"sentiment":"neutral","sentiment_score":0.03829400986433029}],"sentiment":"neutral","sentiment_score":-0.04321078886647546,"num_words":63,"start":2263.905,"end":2288.5251},{"sentences":[{"text":"But yeah.","start":2288.5251,"end":2291.905,"sentiment":"neutral","sentiment_score":0.01645185798406601},{"text":"Check your are you on your are you on your email now?","start":2293.485,"end":2298.785,"sentiment":"neutral","sentiment_score":0.00919936504215002},{"text":"Oh, okay.","start":2302.45,"end":2302.93,"sentiment":"neutral","sentiment_score":0.05064362846314907},{"text":"So, you know okay.","start":2302.93,"end":2303.65,"sentiment":"neutral","sentiment_score":0.04478571470826864},{"text":"But when you get a chance, look up look up the the draft rate card that I gave you.","start":2303.65,"end":2308.8699,"sentiment":"neutral","sentiment_score":0.04050277369587045}],"sentiment":"neutral","sentiment_score":0.030596895191149834,"num_words":39,"start":2288.5251,"end":2308.8699},{"sentences":[{"text":"Yeah.","start":2311.17,"end":2311.41,"sentiment":"neutral","sentiment_score":0.053267303854227066},{"text":"Yeah.","start":2311.41,"end":2311.5698,"sentiment":"neutral","sentiment_score":0.06130125746130943},{"text":"Longer.","start":2311.5698,"end":2312.0498,"sentiment":"neutral","sentiment_score":0.05876421183347702},{"text":"It's the same one.","start":2312.0498,"end":2312.8499,"sentiment":"neutral","sentiment_score":0.10469873435795307},{"text":"It'll be it'll be valid still.","start":2312.8499,"end":2314.685,"sentiment":"neutral","sentiment_score":0.13017810260256132}],"sentiment":"neutral","sentiment_score":0.10563048663047644,"num_words":13,"start":2311.17,"end":2314.685},{"sentences":[{"text":"But in that one, it was, like, $6 or something.","start":2315.3052,"end":2317.625,"sentiment":"neutral","sentiment_score":0.03337324652820826},{"text":"We'll bring it down to $5.","start":2317.625,"end":2319.165,"sentiment":"neutral","sentiment_score":0.10703117276231448},{"text":"And when you put in the the optional sorry.","start":2319.3052,"end":2322.345,"sentiment":"neutral","sentiment_score":0.08174274530675676},{"text":"The the softphone as well for 5 dollars.","start":2322.345,"end":2325.405,"sentiment":"neutral","sentiment_score":0.07730807363986969},{"text":"Yeah.","start":2332.3098,"end":2332.5498,"sentiment":"neutral","sentiment_score":0.18956218659877777}],"sentiment":"neutral","sentiment_score":0.07410679368630928,"num_words":34,"start":2315.3052,"end":2332.5498},{"sentences":[{"text":"Correct.","start":2332.5498,"end":2332.79,"sentiment":"neutral","sentiment_score":0.22571492195129397},{"text":"What I suggest you do is when you get back to your desk when you got time, just create a cloud phone system and just go through the process of setting up a RingoTel account.","start":2332.79,"end":2340.435,"sentiment":"neutral","sentiment_score":0.15168331435748508},{"text":"It's all QoS then.","start":2341.315,"end":2342.355,"sentiment":"neutral","sentiment_score":0.23642882332205772},{"text":"Easy online.","start":2342.355,"end":2343.2551,"sentiment":"neutral","sentiment_score":0.33147871494293213},{"text":"So cloud phone system create one.","start":2343.395,"end":2345.415,"sentiment":"neutral","sentiment_score":0.16395613054434457}],"sentiment":"neutral","sentiment_score":0.16931334231048822,"num_words":48,"start":2332.5498,"end":2345.415},{"sentences":[{"text":"You don't have a spare number.","start":2346.2751,"end":2347.475,"sentiment":"neutral","sentiment_score":0.006171038995186488},{"text":"I'm gonna give you a spare mobile bit.","start":2347.475,"end":2349.495,"sentiment":"neutral","sentiment_score":0.059398445300757885},{"text":"I mean, not a maybe not a mobile bit, but I'll give you just the normal Melbourne DID for now.","start":2349.635,"end":2357.84,"sentiment":"neutral","sentiment_score":0.06537819970399142},{"text":"It works the same way as the as the mobile phone number.","start":2357.9,"end":2360.22,"sentiment":"neutral","sentiment_score":0.20917705819010735},{"text":"We're gonna add one later, but at least that will get you test finished.","start":2360.22,"end":2363.18,"sentiment":"neutral","sentiment_score":0.19535429030656815}],"sentiment":"neutral","sentiment_score":0.11774770921717087,"num_words":60,"start":2346.2751,"end":2363.18},{"sentences":[{"text":"Yeah?","start":2363.18,"end":2363.68,"sentiment":"neutral","sentiment_score":0.09316267818212508},{"text":"Yeah.","start":2364.38,"end":2364.88,"sentiment":"neutral","sentiment_score":0.11881639063358308},{"text":"Traditionally, we bill you, build the clients, but we do have a a Xero integration through our white label billing platform, but it just what it does, it just rebates it for you.","start":2375.565,"end":2386.4402,"sentiment":"neutral","sentiment_score":0.1414521730533152},{"text":"But then if you do Xero, then it sends everything out through Xero as well.","start":2386.74,"end":2390.1,"sentiment":"neutral","sentiment_score":0.1317552740375201},{"text":"Do you use Xero for accounting or invoicing?","start":2390.1,"end":2392.36,"sentiment":"neutral","sentiment_score":0.05800328264012933}],"sentiment":"neutral","sentiment_score":0.12621131295274043,"num_words":58,"start":2363.18,"end":2392.36},{"sentences":[{"text":"Okay.","start":2394.5,"end":2394.9001,"sentiment":"neutral","sentiment_score":0.11089740693569183},{"text":"So that that's gonna be an entire session with Daniel to set you up on that and go through the process.","start":2394.9001,"end":2400.155,"sentiment":"neutral","sentiment_score":0.17105869806948162},{"text":"It's a little bit tedious.","start":2400.615,"end":2402.395,"sentiment":"neutral","sentiment_score":-0.3130869597196579},{"text":"Then you can manage that yourself.","start":2413.9001,"end":2415.44,"sentiment":"neutral","sentiment_score":-0.08906589572628339},{"text":"Yeah.","start":2415.74,"end":2416.24,"sentiment":"neutral","sentiment_score":-0.04572959989309311}],"sentiment":"neutral","sentiment_score":0.04581089098663891,"num_words":34,"start":2394.5,"end":2416.24},{"sentences":[{"text":"You manage that yourself.","start":2417.66,"end":2418.8801,"sentiment":"neutral","sentiment_score":-0.11325428448617458},{"text":"Yeah.","start":2418.94,"end":2419.44,"sentiment":"neutral","sentiment_score":-0.1711951494216919},{"text":"Yep.","start":2422.06,"end":2422.3,"sentiment":"negative","sentiment_score":-0.6117841005325317},{"text":"Yep.","start":2422.3,"end":2422.8,"sentiment":"negative","sentiment_score":-0.3906191289424896},{"text":"Yeah.","start":2426.595,"end":2427.095,"sentiment":"neutral","sentiment_score":-0.11359630525112152}],"sentiment":"neutral","sentiment_score":-0.21752647776156664,"num_words":8,"start":2417.66,"end":2427.095},{"sentences":[{"text":"Yeah.","start":2430.675,"end":2431.175,"sentiment":"neutral","sentiment_score":-0.0202388446778059},{"text":"Yeah.","start":2431.315,"end":2431.795,"sentiment":"neutral","sentiment_score":-0.035297006368637085},{"text":"Absolutely.","start":2431.795,"end":2432.295,"sentiment":"neutral","sentiment_score":0.0354914516210556},{"text":"Yeah.","start":2432.595,"end":2432.7551,"sentiment":"neutral","sentiment_score":-0.0289461612701416},{"text":"You're more than welcome to rebuild any way you want.","start":2432.7551,"end":2436.775,"sentiment":"neutral","sentiment_score":0.22512964457273482}],"sentiment":"neutral","sentiment_score":0.15730756321655853,"num_words":14,"start":2430.675,"end":2436.775},{"sentences":[{"text":"Any way you want.","start":2437.98,"end":2438.94,"sentiment":"neutral","sentiment_score":0.08821440301835537},{"text":"You can charge them.","start":2438.94,"end":2440.08,"sentiment":"neutral","sentiment_score":0.06439962424337864},{"text":"There's a new process for ACMA that you have to follow.","start":2444.86,"end":2447.84,"sentiment":"neutral","sentiment_score":0.02609639030627229},{"text":"Yeah.","start":2448.22,"end":2448.72,"sentiment":"neutral","sentiment_score":0.048522260040044785},{"text":"But, yeah, absolutely.","start":2449.98,"end":2451.845,"sentiment":"neutral","sentiment_score":0.09758737372855346}],"sentiment":"neutral","sentiment_score":0.053860903636592884,"num_words":23,"start":2437.98,"end":2451.845},{"sentences":[{"text":"We've been doing it.","start":2451.845,"end":2452.645,"sentiment":"neutral","sentiment_score":-0.029884545132517815},{"text":"We had to do over 2,000 CRIDs.","start":2452.645,"end":2455.545,"sentiment":"neutral","sentiment_score":-0.11563567072153091},{"text":"So it's too painful.","start":2456.405,"end":2457.625,"sentiment":"negative","sentiment_score":-0.3754723221063614},{"text":"Yeah.","start":2458.2449,"end":2458.7449,"sentiment":"neutral","sentiment_score":-0.035956237465143204},{"text":"Just gotta go through ACMA.","start":2458.885,"end":2460.325,"sentiment":"neutral","sentiment_score":-0.016500872746109962}],"sentiment":"neutral","sentiment_score":-0.12139703643818696,"num_words":21,"start":2451.845,"end":2460.325},{"sentences":[{"text":"I gotta get it approved, and then there's a process to wait.","start":2460.325,"end":2463.81,"sentiment":"neutral","sentiment_score":0.020797730578730505},{"text":"And then once it's done, yeah, then it's activated.","start":2463.8901,"end":2465.97,"sentiment":"neutral","sentiment_score":0.06871245014998648},{"text":"Because they gotta check that the friend already is a legitimate legitimate businesses.","start":2465.97,"end":2469.83,"sentiment":"neutral","sentiment_score":-0.057082704913157686},{"text":"I said, yeah.","start":2470.37,"end":2471.51,"sentiment":"neutral","sentiment_score":-0.18276871740818024},{"text":"Yeah.","start":2472.77,"end":2473.27,"sentiment":"neutral","sentiment_score":-0.056198619306087494}],"sentiment":"neutral","sentiment_score":-0.01259460834492194,"num_words":38,"start":2460.325,"end":2473.27},{"sentences":[{"text":"Yeah.","start":2473.57,"end":2473.81,"sentiment":"neutral","sentiment_score":-0.06938357651233673},{"text":"Absolutely.","start":2473.81,"end":2474.31,"sentiment":"neutral","sentiment_score":-0.0249563567340374},{"text":"Yep.","start":2481.865,"end":2482.365,"sentiment":"neutral","sentiment_score":0.01882822811603546},{"text":"Yep.","start":2483.145,"end":2483.645,"sentiment":"neutral","sentiment_score":-0.04592842608690262},{"text":"Yeah.","start":2491.48,"end":2491.8,"sentiment":"neutral","sentiment_score":-0.02304445020854473}],"sentiment":"neutral","sentiment_score":-0.028896916285157205,"num_words":5,"start":2473.57,"end":2491.8},{"sentences":[{"text":"Okay.","start":2491.8,"end":2492.3,"sentiment":"neutral","sentiment_score":-0.030894557014107704},{"text":"We we we can do that, but that that needs Daniel to come in and and work the APIs and do a lot of little stuff.","start":2499.8,"end":2505.6401,"sentiment":"neutral","sentiment_score":-0.03631882075793468},{"text":"So it's gonna take a bit of time to get that working.","start":2505.6401,"end":2508.255,"sentiment":"neutral","sentiment_score":-0.10359401348978281},{"text":"But if you want quick off the ground working already, you know, you can just demonstrate this is how it works now.","start":2508.255,"end":2515.375,"sentiment":"neutral","sentiment_score":0.11367879884148185},{"text":"Here's a virtual number, add into groups, Get one manager to come in to oversize that, and that's it for now.","start":2515.375,"end":2522.37,"sentiment":"neutral","sentiment_score":0.044408918934918586}],"sentiment":"neutral","sentiment_score":0.014819619677415708,"num_words":82,"start":2491.8,"end":2522.37},{"sentences":[{"text":"Unless and then later on, you can build 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Ours Ours is even easier.","start":2560.5898,"end":2563.865,"sentiment":"positive","sentiment_score":0.3555391902724902},{"text":"You should log in to the cloud first phone system.","start":2563.865,"end":2566.025,"sentiment":"neutral","sentiment_score":0.18042783662676812},{"text":"We have a visual thing as well.","start":2566.025,"end":2567.565,"sentiment":"neutral","sentiment_score":0.1249681870852198},{"text":"So yeah.","start":2567.705,"end":2568.365,"sentiment":"neutral","sentiment_score":0.06525459885597229},{"text":"Yep.","start":2570.345,"end":2570.845,"sentiment":"neutral","sentiment_score":-0.0021271321456879377}],"sentiment":"neutral","sentiment_score":0.19002588011790067,"num_words":26,"start":2560.5898,"end":2570.845},{"sentences":[{"text":"Okay.","start":2576.105,"end":2576.505,"sentiment":"neutral","sentiment_score":0.09800109267234802},{"text":"Great.","start":2576.505,"end":2577.005,"sentiment":"neutral","sentiment_score":0.21337465941905975},{"text":"Yeah.","start":2582.1501,"end":2582.6301,"sentiment":"neutral","sentiment_score":-0.03053922764956951},{"text":"Yeah.","start":2582.6301,"end":2582.71,"sentiment":"neutral","sentiment_score":-0.017432626336812973},{"text":"I understand.","start":2582.71,"end":2583.37,"sentiment":"neutral","sentiment_score":-0.05478275008499622}],"sentiment":"neutral","sentiment_score":0.025639732989172142,"num_words":6,"start":2576.105,"end":2583.37},{"sentences":[{"text":"Yep.","start":2585.27,"end":2585.77,"sentiment":"neutral","sentiment_score":-0.09789755195379256},{"text":"You really yeah, please.","start":2595.005,"end":2597.665,"sentiment":"neutral","sentiment_score":0.020464216824620962},{"text":"You really need to look at what we've done now because we've got AI agents as well.","start":2597.725,"end":2601.665,"sentiment":"neutral","sentiment_score":-0.041466143201379216},{"text":"There's a lot going on.","start":2601.725,"end":2602.765,"sentiment":"neutral","sentiment_score":-0.07387426197528839},{"text":"So when you get a chance, maybe just create certain things inside the portal.","start":2602.765,"end":2606.6702,"sentiment":"neutral","sentiment_score":0.0017409961936729296}],"sentiment":"neutral","sentiment_score":-0.025999084932775033,"num_words":41,"start":2585.27,"end":2606.6702},{"sentences":[{"text":"Let me see what access you have.","start":2607.29,"end":2608.73,"sentiment":"neutral","sentiment_score":0.008971396035381727},{"text":"I'm gonna give you a bit more access right now.","start":2608.73,"end":2611.29,"sentiment":"neutral","sentiment_score":0.015811477415263654},{"text":"Hold on.","start":2611.29,"end":2611.6902,"sentiment":"neutral","sentiment_score":-0.05038526654243469},{"text":"Sorry.","start":2611.6902,"end":2611.9302,"sentiment":"neutral","sentiment_score":-0.09335644543170928},{"text":"I'm just working at.","start":2611.9302,"end":2613.1301,"sentiment":"neutral","sentiment_score":-0.09081272967159748}],"sentiment":"neutral","sentiment_score":-0.014019306283444166,"num_words":24,"start":2607.29,"end":2613.1301},{"sentences":[{"text":"Sorry.","start":2613.1301,"end":2613.6301,"sentiment":"neutral","sentiment_score":-0.050738781690597534},{"text":"Someone's sick.","start":2616.8901,"end":2617.725,"sentiment":"neutral","sentiment_score":-0.10431382805109024},{"text":"I'll do it now because I gotta jump on another call after this, and I wanna make sure that you have everything you need.","start":2618.2852,"end":2625.185,"sentiment":"neutral","sentiment_score":0.12085251867150267},{"text":"Sorry.","start":2626.5251,"end":2626.8452,"sentiment":"neutral","sentiment_score":-0.01945449970662594},{"text":"One second.","start":2626.8452,"end":2627.5051,"sentiment":"neutral","sentiment_score":-0.0002648532390594491}],"sentiment":"neutral","sentiment_score":0.08737032680461804,"num_words":30,"start":2613.1301,"end":2627.5051},{"sentences":[{"text":"But you should be able to simply create new services like the cloud phone system and all that.","start":2628.605,"end":2635.05,"sentiment":"neutral","sentiment_score":0.06695729576879078},{"text":"So wait.","start":2635.05,"end":2635.61,"sentiment":"neutral","sentiment_score":0.004559826105833054},{"text":"Wait.","start":2635.61,"end":2635.85,"sentiment":"neutral","sentiment_score":-0.007172299548983574},{"text":"Wait.","start":2635.85,"end":2636.01,"sentiment":"neutral","sentiment_score":-0.005493737757205963},{"text":"Sorry.","start":2636.01,"end":2636.33,"sentiment":"neutral","sentiment_score":-0.03435151278972626}],"sentiment":"neutral","sentiment_score":0.05075362721539062,"num_words":23,"start":2628.605,"end":2636.33},{"sentences":[{"text":"Let me just see what what do you have to manage.","start":2636.33,"end":2638.43,"sentiment":"neutral","sentiment_score":-0.005657206204804507},{"text":"What can I give you access to?","start":2638.97,"end":2640.99,"sentiment":"neutral","sentiment_score":0.011808633272136961},{"text":"Sorry.","start":2641.3699,"end":2641.8699,"sentiment":"neutral","sentiment_score":-0.03757723048329353},{"text":"Where is this?","start":2643.5452,"end":2644.345,"sentiment":"neutral","sentiment_score":-0.02987118934591611},{"text":"Okay.","start":2644.345,"end":2644.8252,"sentiment":"neutral","sentiment_score":0.00804916676133871}],"sentiment":"neutral","sentiment_score":-0.004291759439460609,"num_words":23,"start":2636.33,"end":2644.8252},{"sentences":[{"text":"At the moment, it's from CloudSoft SMS.","start":2644.8252,"end":2647.165,"sentiment":"neutral","sentiment_score":0.038319679509316175},{"text":"I wanna give you access.","start":2647.625,"end":2648.5852,"sentiment":"neutral","sentiment_score":0.15461722910404205},{"text":"So we can do Microsoft Teams as well, fax to email, AI agents.","start":2648.5852,"end":2653.5452,"sentiment":"neutral","sentiment_score":0.10074738756968425},{"text":"I'm just gonna put everything on for now.","start":2653.5452,"end":2655.145,"sentiment":"neutral","sentiment_score":0.04289726843126118},{"text":"Okay?","start":2655.145,"end":2655.645,"sentiment":"neutral","sentiment_score":0.047125108540058136}],"sentiment":"neutral","sentiment_score":0.0806277410729843,"num_words":34,"start":2644.8252,"end":2655.645},{"sentences":[{"text":"And then you can try everything.","start":2655.8,"end":2657.58,"sentiment":"neutral","sentiment_score":0.05091912734011809},{"text":"But, ideally, CloudFront system.","start":2658.1199,"end":2660.06,"sentiment":"neutral","sentiment_score":0.18325361190363765},{"text":"And and please try the CloudFront system and the AI agents.","start":2660.5999,"end":2663.98,"sentiment":"neutral","sentiment_score":0.18221971257166428},{"text":"Yeah.","start":2666.3599,"end":2666.5999,"sentiment":"neutral","sentiment_score":0.05269882827997208},{"text":"Okay.","start":2666.5999,"end":2666.92,"sentiment":"neutral","sentiment_score":0.03980723023414612}],"sentiment":"neutral","sentiment_score":0.1363240047155515,"num_words":23,"start":2655.8,"end":2666.92},{"sentences":[{"text":"And then we'll talk more about that later.","start":2666.92,"end":2668.515,"sentiment":"neutral","sentiment_score":0.012937474064528942},{"text":"Sorry?","start":2669.4749,"end":2669.9749,"sentiment":"neutral","sentiment_score":0.017907924950122833},{"text":"Yeah.","start":2671.795,"end":2672.035,"sentiment":"neutral","sentiment_score":-0.021720509976148605},{"text":"No.","start":2672.035,"end":2672.1948,"sentiment":"neutral","sentiment_score":-0.12350556254386902},{"text":"Sorry.","start":2672.1948,"end":2672.6948,"sentiment":"neutral","sentiment_score":-0.15824100375175476}],"sentiment":"neutral","sentiment_score":-0.015171613233784834,"num_words":12,"start":2666.92,"end":2672.6948},{"sentences":[{"text":"For us personally For us personally, I would say the more cloud phone system extensions are better for us because it's on it's on it's on on it's our app sorry.","start":2681.875,"end":2694.74,"sentiment":"neutral","sentiment_score":0.09904468972836772},{"text":"It's our IP.","start":2694.74,"end":2695.62,"sentiment":"neutral","sentiment_score":0.09694203982750575},{"text":"We built our cloud phone system, so we don't have to pay a third party vendor for any licensing of that.","start":2695.62,"end":2700.625,"sentiment":"neutral","sentiment_score":0.08773865266924813},{"text":"In terms of core volumes in that, look, we've got different players, different partners in different spaces that do a lot of volumes, but a lot of volume means lower margins for us, to be honest.","start":2700.625,"end":2710.2,"sentiment":"neutral","sentiment_score":0.02934346886144744},{"text":"Because it's it's a race to the bottom.","start":2711.64,"end":2713.16,"sentiment":"neutral","sentiment_score":-0.022669675759971142}],"sentiment":"neutral","sentiment_score":0.061401320000489555,"num_words":99,"start":2681.875,"end":2713.16},{"sentences":[{"text":"I don't really wanna be chasing minutes unless it's, like, millions of minutes a month.","start":2713.16,"end":2717.74,"sentiment":"neutral","sentiment_score":-0.08783771979312102},{"text":"So for us, building out extensions, building out Microsoft Teams, extensions, users.","start":2718.04,"end":2725.855,"sentiment":"neutral","sentiment_score":0.10531299142166972},{"text":"They're the main ones.","start":2726.315,"end":2727.115,"sentiment":"neutral","sentiment_score":0.09818385913968086},{"text":"And then maybe SMS as well, but, you know, we need volumes.","start":2727.115,"end":2730.095,"sentiment":"neutral","sentiment_score":0.03313723299652338},{"text":"So AI agents.","start":2730.395,"end":2731.355,"sentiment":"neutral","sentiment_score":0.02872126332173745}],"sentiment":"neutral","sentiment_score":0.017885567883596472,"num_words":46,"start":2713.16,"end":2731.355},{"sentences":[{"text":"Sorry.","start":2731.355,"end":2731.675,"sentiment":"neutral","sentiment_score":-0.09039418399333954},{"text":"AI is okay.","start":2731.675,"end":2732.575,"sentiment":"neutral","sentiment_score":-0.022519681602716446},{"text":"We'll make money on AI agents as well.","start":2733.115,"end":2735.195,"sentiment":"neutral","sentiment_score":0.03647746238857508},{"text":"Yeah.","start":2735.195,"end":2735.695,"sentiment":"neutral","sentiment_score":0.1481923609972},{"text":"Yep.","start":2741.98,"end":2742.06,"sentiment":"neutral","sentiment_score":0.1565571278333664}],"sentiment":"neutral","sentiment_score":0.03132971136697701,"num_words":14,"start":2731.355,"end":2742.06},{"sentences":[{"text":"That's it.","start":2742.06,"end":2742.62,"sentiment":"neutral","sentiment_score":0.15947705507278442},{"text":"Yeah.","start":2742.62,"end":2743.02,"sentiment":"neutral","sentiment_score":0.1268560290336609},{"text":"Have a play with it.","start":2743.02,"end":2744.24,"sentiment":"neutral","sentiment_score":0.12126443088054657},{"text":"Yeah.","start":2744.46,"end":2744.96,"sentiment":"neutral","sentiment_score":0.13337716460227966},{"text":"Okay.","start":2745.34,"end":2745.74,"sentiment":"neutral","sentiment_score":0.15817654132843018}],"sentiment":"neutral","sentiment_score":0.13436859995126724,"num_words":10,"start":2742.06,"end":2745.74},{"sentences":[{"text":"Let's speak tomorrow sometime.","start":2745.74,"end":2747.1802,"sentiment":"neutral","sentiment_score":0.2501062974333763},{"text":"Okay?","start":2747.1802,"end":2747.58,"sentiment":"neutral","sentiment_score":0.09782487154006958},{"text":"Alright.","start":2747.58,"end":2748.08,"sentiment":"neutral","sentiment_score":0.16788682341575625},{"text":"Okay.","start":2748.22,"end":2748.54,"sentiment":"neutral","sentiment_score":0.2131074815988541},{"text":"Take care.","start":2748.54,"end":2749.1,"sentiment":"neutral","sentiment_score":0.2346610128879547}],"sentiment":"neutral","sentiment_score":0.21650737689601052,"num_words":9,"start":2745.74,"end":2749.1},{"sentences":[{"text":"Alright.","start":2749.1,"end":2749.6,"sentiment":"neutral","sentiment_score":0.2019188404083252},{"text":"Thank you.","start":2749.6602,"end":2750.22,"sentiment":"positive","sentiment_score":0.6573473811149597},{"text":"Alright.","start":2750.22,"end":2750.54,"sentiment":"positive","sentiment_score":0.3341228663921356},{"text":"Bye.","start":2750.54,"end":2751.04,"sentiment":"neutral","sentiment_score":-0.10942761600017548}],"sentiment":"positive","sentiment_score":0.34826177060604097,"num_words":5,"start":2749.1,"end":2751.04}]}}]},{"alternatives":[{"transcript":"Hey, Sean. How are you? Good. Good, mate. Long time no no here. Yeah. Yeah. I'm sort of busy, but, yeah, not not in the not in the telephone industry, but more in the managed service side. I I know you last time said that your whole system has changed and you've got a lot of new things. I wanted to ask, you do mobile phones. Right? Like like, virtual mobile numbers? Virtual mobile. Yeah. Do do they support, like do the virtual mobile number support WhatsApp? Yeah. Yeah. Okay. SMS. Yeah. You you worked yeah. Have you worked on WhatsApp business APIs, like integrating APIs and things like that? Okay. Yeah. So so we've got a client. I'll give, yeah, I'll give you a overview. We've got a client who who does service based service based what do you call it? Like like, repair of, you know, big machineries and things like that. So you've got five engineers, and these five engineers, they go to these regional place. They they work with farm farm equipments. You know, those those big farm, I don't know, like cattle feed and things like that. So they they're they're not a big company, but he's got a franchisee here. It's like an international company, but he's got a franchisee here. And they support these machines. Yeah. Now they're dealing with clients who are, like, farmers, farmers and and regional people. So their main mode of communication is WhatsApp. So the way they've done it is that each engineer has their, you know, they're using their personal phone numbers and using their personal WhatsApp. And they created groups on WhatsApp. And those groups, you know, they add all five engineers in one group and then the customer in one group. And then if something goes wrong, they actually the customer actually responds to the people in that group, telling them, oh, this machine is having issues, or can you call these things? So he's got about, like, twenty, twenty five groups. And those groups are like, they they do these ticketing and everything and such and that. Well, not ticketing, but problem now is that he wants to hide the engineer's personal WhatsApp number. So he wants to hide it and he he doesn't want people to see it. I've looked at WhatsApp business APIs, and there is this API that you can use from from WhatsApp to create business, you know, SMS and things like that. So two options was one called Chatwood, and another one was called some some other you know, Chatwood was one thing where you can have one WhatsApp business number, and then it you you send a message to that. It goes to the system, and then they can create tickets and all this stuff. But the problem is, yeah, the problem is problem is WhatsApp just released WhatsApp group API recently, like February, and getting that sort of activated and and done is very hard. You need to send thousand Okay. Yep. Yes. I think that where where where is the end end point? Like, for example, if you have one main WhatsApp number for your Comstock, if someone sends you a message, where does it come to? Does it come to one of your phones? Yep. Yep. No. No. He needs five. Yeah. So it's not minimum five. So one is that if we can use a centralized number for for the whole company, then he's happy with that. You know, like, he's happy to have one centralized number and then, you know, attach WhatsApp into their phones and, like, phone phone account and then also maybe on the computer. So my idea was because if you need to get WhatsApp APIs, like any message coming via API to send to a different system, it's a lot more complex. You need to go to Meta and get get a WhatsApp business registered and and and a lot of jazz there. And they need two way communication and phone calls, and also they need to put the number in WhatsApp group. Apparently, WhatsApp business numbers, you can't put into group. It is just one on one communication. Yeah. So ideally yeah. So ideally, what I looked at as an option would be, they they get five virtual mobile numbers, and, we have the SMS coming into maybe one platform. Like, the manager has that one platform. And then each number, like 1, 2, 3 will be assigned these numbers. And each of the tech has their own personal phone. Okay? So in the personal phone, you can have WhatsApp, and you also have WhatsApp business. So each tech can actually download both WhatsApp. For his own WhatsApp, he can use WhatsApp. And for the company, he can use WhatsApp business. And then we create groups and all of those things. I think it's pretty much same. Yeah. Yep. Yep. Yes. That's what he wants to do. Yeah. Yep. That's fine. As long as it's not their personal number. So the engineers will not put their personal number. So we'll have five engineers, five engineers. Each of them will have company provide virtual numbers. And then yeah. Yes. Yes. Yeah. I think they they put all the engineers so each customer will have one or two machines. Yeah? So they create a machine group, like machine a, machine b of, I don't know, like like some some John Deere machine. Think of it. Okay? So John Deere machine one, John John Deere machine two will be two WhatsApp groups. And they put all engineers in that group and that client and and and the client's staff, maybe one or two staff in that group. I think mainly on their phones. The engineers will be doing everything on their phones because they're on-site. Yeah. Business. Yeah. Yep. I yeah. See, that's the thing. Once we attach the WhatsApp number, we create a WhatsApp number using that virtual number, the SMS would be sent somewhere. Right? Like, we'll send to a platform, like how like, SMS to email or something. Yes. Yeah. Yeah. So we can do SMS to email or something. Yeah. But very rarely they have SMS itself. Like, for example, yeah, once you connect to WhatsApp, then you don't need to reauthenticate it. But the only problem is, like, does this virtual number have a VoIP service attached to it? That's another thing. For example, if if the client, yeah, if if the client calls that number, then can we redirect it to a mobile number so that the the the engineer can pick up that call? No. Calling from WhatsApp will come straight to the WhatsApp. Yeah? Like, that's not a problem. But calling a PSTN light. Yeah. Yeah. Yeah. Yeah. GSM network. Can't we just have a forward to their mobile number? To their personal mobile number? Yep. Yep. Yeah. One last thing one last thing is the manager or the admin staff who's sitting in the office, she wants to be part of all of these groups and everything. So I don't know how yeah. Like like, you can use WhatsApp web and log in to each of these phone numbers. Yeah. You use the web. Yeah? Is it good? Does it log you out very often? Because you continuously use it. Right? Also, the problem is five WhatsApp numbers, five different browsers that she needs to use. Like, I don't think you can log in to five different numbers on one WhatsApp account online. Oh, yeah. Yeah. That's also good. Yeah. Yeah. The admin number or something. Right? But if they're making multiple calls and things like that, it should be fine. Right? It she just sees all the communication going through. Yep. And and it's working really well, like, sending photos and and updates. All are, like, functioning well for you. Okay. Yes. Exactly. Yes. Exactly. Yeah. Yep. Okay. Good. So that that also is fine. What are we looking at monthly cost for one number? What's your number? Yeah. Yeah. We've done we've done some good pricing, mate. Like, I I've. So two things. Yeah. One yeah. One is this, and one is we wanna move our numbers and SIP trunk to you guys. Because I'm my my service is with what's this guys? URL Networks, And they're they're charging, like we're getting charged, like, $200 or something per per month. And the way they've done it is they've got, like, four hosted PBX sort of thing with 10 extensions and 10 numbers. It's all over the place. Yeah? So they're getting charged per calls. So I was just thinking of getting, like, two or three, two unlimited SIP trunks and then maybe, like, two, PA, YG SIP trunks and and and set things up that way for incoming and outgoing. Yep. You changed the pricing. Mhmm. We don't need cloud phone system. I've got three CX completely set up for our our end. Yeah. So we just need SIP trunks. SIP trunks with some good backups. Yeah. We don't want the phones to go offline. Like, I do use VoIP cloud URL network sorry, VoIP cloud. And I I don't feel comfortable. I I put my customers in there, but I don't feel comfortable putting my own numbers in there. Because we have had issues where yeah. There there there've been yeah. There's been outages, man. Like like like if it yeah. It stops and then, you know, calls all stop and then we can't even do redirection or anything. Yeah. Because their system goes down. And porting? Yep. Okay. We have, I think, 10 numbers or something. 10. 10 or yeah. About six or seven. Yeah. It won't be cat. I mean, like, it's it's a VoIP service. So I think I don't know if it'll gonna be Cat a or Cat c. Coming from another VoIP service individual yeah. It's all in the no. No. They're they're they're us. So I have a lot of five numbers plus, you know, like like, 2 or 31 300 numbers and zero three numbers and and a few things. I can send you a screenshot of everything, but I need to move from these guys. Yeah. Yeah. Okay. Just yeah. Let me know about the WhatsApp details because I have a call with, the client at 03:00. So initially, we thought of using WhatsApp, API, like, WhatsApp business API. That's totally different to WhatsApp business and, you know, like like the normal WhatsApp. But that you need to exactly. Yeah. Yeah. He exactly. But the thing is he wanted, like, a whole service desk desk system. And if you search for something called Chatwood, c h a t, wood, w o o d, Chatwood, they use this WhatsApp multichannel communication system. So it it Chatwood. Yeah. Yeah. Yeah. That one that's actually a open source sort of free system, and it works really well because, you know, you can have only one WhatsApp number, and then all the agents Chatwood. Yeah. Yeah. W o o t, Chatwood. He wanted that, but, yeah, he wanted that whole, you know, like, service desk ticketing system. But the problem is, like, one on one client, it's easy. We could we could do for one client to one client, but he wants the group functionality. Group functionality just came up recently in February, and I tried to get the WhatsApp number of one of my mobile number to have it, you know, like API. But then they said you need to to get that compliant, you need to send, like, thousand messages, 2,000 individual contacts. Only then they can do something like that. So I I let it go. Yeah. I mean, like, it's too much process. And also the in initiation should start from us, and then the client replies back within twenty four hours also get charged for it. The it's it's more complex. Yeah. We we did the digging, and I feel like this five five or six virtual numbers. And then, like you said, like, for the admin, they can just keep one more number and be part of the whole group, and then she can see all the communication going. Yeah. No. No. No. No. Only six six engineers. And the good part is one of these engineers leave. They can just remove it from their phone and then put it into the next engineer's phone. Yeah. But he's got about twenty, twenty five different groups. And the the reason why he's gone with the WhatsApp is that the farmers don't want to use anything else other than, you know, WhatsApp or even SMS is crap. So you don't get good quality of photos and things like that. But WhatsApp just worked out well for them, and they don't wanna take change away from WhatsApp. So internally. Yeah. Oh, good. System. Yeah. Yeah. Yep. I think you've already given one number. Yeah. Because I I yeah. Mhmm. I think so. Yeah. AP. Okay. Yeah. I registering. Okay. No problem. I'll check this one out, and then we can take it from there. I think that's a bit more safer option. So Yeah. MGA ID. I think that they're gonna change that. Like, they they're not using that SMS feature anymore. Yeah. Yeah. I'll log in to the portal. I don't know if I still have the old portal or the new portal. I'm not sure. But yeah. I've got this oh, yeah. I'm in the new portal. Suggested new portal. So numbers yeah. I have this 9940 number, and I think it's going to VoIP SIP number. Yep. Yeah. Okay. Yep. O four three four 369 550. Yes. That's right. Yes. Okay. SMS. Oh, yeah. I did receive two way testing two way SMS. Yep. Okay. I've sent it. So where did you see the SMS come through? No. I've launched the -hub.com comstack .com dashboard. Services and SMS. Okay. Yeah. You got it. Launch SMS. Okay. Okay. Got it. Got it. Yeah. Received that sent. Yep. Yeah. Yeah. I could see it. Yeah. I saw it. Reply on my SMS. Yeah. Okay. Yeah. Oh, yeah. I need to download WhatsApp somewhere. Yeah. Okay. Yeah. Let me check here. 448003994. Yeah. Yeah. No. No. No. Three c x, I don't think so for him. Like, it's gonna be additional cost for three c x for him. I think we'll just forward tech one forwards to the tech mobile their their personal number. Yeah. Incoming. Yeah. Incoming SIP trunk needs to be created to forward it. Right? That's fine. I mean, like, that's yeah. Yeah. Yeah. Because if if you yeah. Inbound and then they No. They won't be making any call out. Yeah. I think it'll be only incoming calls. Oh, we have a problem. I tried sending call drops out call drops out. I think it's still okay. I mean, like, they can call from WhatsApp. Yeah. Yeah. I'm trying. So 0480039940. It's telling automatic to automate verify with your missed call or to do another way. Let me see SMS it can do. Oh, receive SMS. Yeah. No. They're doing the phone call So yeah. Oh, yeah. It's come through. So yeah. One 25879 Yeah. I've got it here. Verifying. Verified. Yeah. It works. WhatsApp business account? Yeah. Hold on one second. Something something weird. Take your phone, please. I didn't try again. No. Because the thing is, it says create your business profile, but the problem is see, it keeps saying check your you can see with that number? Okay. No. No. I haven't set up the profile yet. Let me just get this completed. It's finishing up. Oh, yeah. I've got yours. Message. Yeah. Yes. Now one other thing is I need to create a group and see if it works. Like this WhatsApp business, if you can create a group. Yeah. Okay. Yeah. New group. Oh, you can't you can't start chat right now. What's that? Oh, your account is restricted right now. Oh, because it's a brand new account, it it takes six hours for it to your account is restricted right now. Recent activity on your account may be a sign of spam, automated, or bulk messaging. You can answer calls, reply to new messages, and keep messaging in your chat and group. You won't be able to start a new chat and use some of the other features. So it takes six hours for it to kick in. I I think that's fine. I think we can create a group, because I can't create a group from this phone because it's brand new. Because the number is brand new. Also, some people have used this number. Yeah. I think this number has been assigned. Oh, so I've got I've got some old people's WhatsApp WhatsApp come through. Yeah. I can see it. Yeah. Yeah. I just need to wait wait for it to not be used for spam or some things. When we get the numbers, can you get consecutive numbers from this one? Like like specific mobile numbers or you get just like a lot of numbers? That's fine. When the customers actually request for it, then I can ask for ask for this number. Is it there on the is there on the portal? Can I click all the number? Oh, okay. Just take a screenshot and send on WhatsApp number. It says okay. So we can get, like, 77967779687796 9. Yep. Yep. No. No. No. No. None of these I'm gonna send to the customers. Like, I what we'll do is, like, I'll get I'll get them to subscribe for six different numbers and then take it and, you know, do this management like this. And then what we can do is whatever group that they're already on, they can add to that group and then remove their personal number from that. I think that's the easiest way. Yep. Yeah. No. Outbound calls is gonna be very yeah. It's gonna be hard because if they wanna make let me see. If he wants outbound calls, then he needs to actually have a phone system and then download an app to make phone calls and everything. Right? And can that can that cloud cloud phone system bring in SMS too? So each Ringotel. So they install another app for incoming and outgoing calls that is like GSM, and then also SMS will come in there. Okay. Unless can can can can the manage yeah. Can the manager log in to the log in to the cloud portal and and access these mess messages? On the okay. Okay. She can see all of that. Yeah. Okay. Maybe for I mean, like, I'm I'm just I'm just looking. It's not important to have SMS anyway, but think of re registering the phone and SMS. Like like, if if if the technician leaves or something like that, they can't access. The admin lady should log into the portal and and retrieve the SMS. You know? Also, if she wants to log into one of these WhatsApp accounts, we can actually log in with phone number and SMS codes, or it might just send to WhatsApp SMS itself. But I think the other method what you said was good. Instead of five engineers, she can have six engineers with one admin, and she can see all the conversations going on. They kick him out from that WhatsApp and yeah. Yeah. I mean that's fine. That's not Yeah. So hold on one second. So All all good. Yeah. The SMS and phone. Yeah. Yep. Or she can just log in to individual cloud phone system, right, to access the SMS. Okay. That's also not a problem. Yeah. We can we can look into that later. Now you said $5 per extension? $5 per extension. So if they have No. No. No. No. I'm just walking around. Yeah. Bingo. Long ago. Okay. So then then that that's a cloud phone system. You download the app and you just log in with the email or different password or something like that. Right? And yep. Okay. Yep. Yep. Yep. Yep. Done. Done. Okay. Now also billing is you bill us and we bill the client or you have a billing portal in your invoicing and everything? Yeah. Yeah. We yeah. We use Xero for accounting. Yep. Yeah. I don't want to bill the client per SMS or per call. I want to do, like, a package of per number cost and then give, like, a fair use of, like, I don't know, thousand SMS or, like, thousand calls, something like that. Build it up. And if it crosses that yeah. If it crosses because I've been doing that lately lately with other clients from VoIP Cloud. It's such a pain every month. I need to go and, you know, see the reporting and all this stuff. So I just put, like, $10 credit or something, and they never make more than $2 or 3 dollar worth of calls. However okay. Sender ID also you've sender ID has become a bit more different now. Right? Like, you need to register it with and you guys can do that? Sender ID. Yeah. Okay. That's fine. Mhmm. Lizard company or yeah. Running sending scam or something. Okay. I don't think they need this client needs it, but I'll do one thing. First thing, we'll get this let me get this sold to that person. Like, they really need it. I gave up, like, two months ago, and last two months, they've been sending messages and emails. Roy, can we get this working? Can we get this working? The only reason is, like, what we wanted to give them is a proper WhatsApp API integration with all the all the ticketing system and everything. But because what yeah. It's a big this is best option. Yeah. Yep. Done. Done. I think yeah. For for time's sake, we can actually do this. Okay. I'll I'll get this model sorted out. Okay. I'll I'll talk to him and give the pricing later on. But if they're happy with the whole process and and they they wanna go ahead, then I'll I'll create up a bundled package for for that specific client. And then if I have any doubts, I'll give you a call. I mean, like, we haven't I haven't really put things with you guys, but I'm gonna work something out. It's just that the cloud the system that we have for VoIP cloud is very easy to set up and, you know, create SIP trunks and everything as such. There's like a visual to visual place. I need to log in and see. I haven't done it, but moving forward, I mean, like, as long as we can do we'll bring our phone system to you first. And then it's just such a pain to teach all the engineers who come and go with the system. You know? Like, we wanna put everything in one system so if something goes wrong, they can they can just do it themselves. But, you know, when we get another phone system, then we need to create KB and and provide support for all of that. That's just a pain. But I'll I'll I'll get this working, mate. Yep. Okay. Yeah. You can keep access later on. That's not a problem. Okay. Yeah. Get me the cloud phone system AI stuff. Yeah. Yep. Yep. Okay. Yeah. Done. Done. Okay. I think that's good. AI agents. Okay. What do you suggest? The no problem. Yeah. I'll I'll speak to you soon. Yeah. I mean, like, I wanted to know where where do you make money? Like, is it more from the call volume or cloud phone system or something? Because then I can look at other options and bring bring those services to you guys. Like like yeah. Okay. Yep. Okay. Yep. Yeah. Yeah. That makes sense. Okay. Okay. SMS is facing off. Okay. I'll done. I'll I'll create some of the cloud phone system, look at it. Let me see if this guy, I can actually do the whole cloud phone system plus SMS thing. So at least we can get get the ball rolling. Yeah. Oh, good. Thanks, Sean. We'll speak soon. Yeah. All good. Take care, mate. Bye 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Sean. How are you? Good. Good, mate. Long time no no here.\n\nYeah. Yeah. I'm sort of busy, but, yeah, not not in the not in the telephone industry, but more in the managed service side. I I know you last time said that your whole system has changed and you've got a lot of new things. I wanted to ask, you do mobile phones.\n\nRight? Like like, virtual mobile numbers? Virtual mobile. Yeah. Do do they support, like do the virtual mobile number support WhatsApp?\n\nYeah. Yeah. Okay. SMS. Yeah.\n\nYou you worked yeah. Have you worked on WhatsApp business APIs, like integrating APIs and things like that? Okay. Yeah. So so we've got a client.\n\nI'll give, yeah, I'll give you a overview. We've got a client who who does service based service based what do you call it? Like like, repair of, you know, big machineries and things like that. So you've got five engineers, and these five engineers, they go to these regional place. They they work with farm farm equipments.\n\nYou know, those those big farm, I don't know, like cattle feed and things like that. So they they're they're not a big company, but he's got a franchisee here. It's like an international company, but he's got a franchisee here. And they support these machines. Yeah.\n\nNow they're dealing with clients who are, like, farmers, farmers and and regional people. So their main mode of communication is WhatsApp. So the way they've done it is that each engineer has their, you know, they're using their personal phone numbers and using their personal WhatsApp. And they created groups on WhatsApp. And those groups, you know, they add all five engineers in one group and then the customer in one group.\n\nAnd then if something goes wrong, they actually the customer actually responds to the people in that group, telling them, oh, this machine is having issues, or can you call these things? So he's got about, like, twenty, twenty five groups. And those groups are like, they they do these ticketing and everything and such and that. Well, not ticketing, but problem now is that he wants to hide the engineer's personal WhatsApp number. So he wants to hide it and he he doesn't want people to see it.\n\nI've looked at WhatsApp business APIs, and there is this API that you can use from from WhatsApp to create business, you know, SMS and things like that. So two options was one called Chatwood, and another one was called some some other you know, Chatwood was one thing where you can have one WhatsApp business number, and then it you you send a message to that. It goes to the system, and then they can create tickets and all this stuff. But the problem is, yeah, the problem is problem is WhatsApp just released WhatsApp group API recently, like February, and getting that sort of activated and and done is very hard. You need to send thousand Okay.\n\nYep. Yes. I think that where where where is the end end point? Like, for example, if you have one main WhatsApp number for your Comstock, if someone sends you a message, where does it come to? Does it come to one of your phones?\n\nYep. Yep. No. No. He needs five.\n\nYeah. So it's not minimum five. So one is that if we can use a centralized number for for the whole company, then he's happy with that. You know, like, he's happy to have one centralized number and then, you know, attach WhatsApp into their phones and, like, phone phone account and then also maybe on the computer. So my idea was because if you need to get WhatsApp APIs, like any message coming via API to send to a different system, it's a lot more complex.\n\nYou need to go to Meta and get get a WhatsApp business registered and and and a lot of jazz there. And they need two way communication and phone calls, and also they need to put the number in WhatsApp group. Apparently, WhatsApp business numbers, you can't put into group. It is just one on one communication. Yeah.\n\nSo ideally yeah. So ideally, what I looked at as an option would be, they they get five virtual mobile numbers, and, we have the SMS coming into maybe one platform. Like, the manager has that one platform. And then each number, like 1, 2, 3 will be assigned these numbers. And each of the tech has their own personal phone.\n\nOkay? So in the personal phone, you can have WhatsApp, and you also have WhatsApp business. So each tech can actually download both WhatsApp. For his own WhatsApp, he can use WhatsApp. And for the company, he can use WhatsApp business.\n\nAnd then we create groups and all of those things. I think it's pretty much same. Yeah. Yep. Yep.\n\nYes. That's what he wants to do. Yeah. Yep. That's fine.\n\nAs long as it's not their personal number. So the engineers will not put their personal number. So we'll have five engineers, five engineers. Each of them will have company provide virtual numbers. And then yeah.\n\nYes. Yes. Yeah. I think they they put all the engineers so each customer will have one or two machines. Yeah?\n\nSo they create a machine group, like machine a, machine b of, I don't know, like like some some John Deere machine. Think of it. Okay? So John Deere machine one, John John Deere machine two will be two WhatsApp groups. And they put all engineers in that group and that client and and and the client's staff, maybe one or two staff in that group.\n\nI think mainly on their phones. The engineers will be doing everything on their phones because they're on-site. Yeah. Business. Yeah.\n\nYep. I yeah. See, that's the thing. Once we attach the WhatsApp number, we create a WhatsApp number using that virtual number, the SMS would be sent somewhere. Right?\n\nLike, we'll send to a platform, like how like, SMS to email or something. Yes. Yeah. Yeah. So we can do SMS to email or something.\n\nYeah. But very rarely they have SMS itself. Like, for example, yeah, once you connect to WhatsApp, then you don't need to reauthenticate it. But the only problem is, like, does this virtual number have a VoIP service attached to it? That's another thing.\n\nFor example, if if the client, yeah, if if the client calls that number, then can we redirect it to a mobile number so that the the the engineer can pick up that call? No. Calling from WhatsApp will come straight to the WhatsApp. Yeah? Like, that's not a problem.\n\nBut calling a PSTN light. Yeah. Yeah. Yeah. Yeah.\n\nGSM network. Can't we just have a forward to their mobile number? To their personal mobile number? Yep. Yep.\n\nYeah. One last thing one last thing is the manager or the admin staff who's sitting in the office, she wants to be part of all of these groups and everything. So I don't know how yeah. Like like, you can use WhatsApp web and log in to each of these phone numbers. Yeah.\n\nYou use the web. Yeah? Is it good? Does it log you out very often? Because you continuously use it.\n\nRight? Also, the problem is five WhatsApp numbers, five different browsers that she needs to use. Like, I don't think you can log in to five different numbers on one WhatsApp account online. Oh, yeah. Yeah.\n\nThat's also good. Yeah. Yeah. The admin number or something. Right?\n\nBut if they're making multiple calls and things like that, it should be fine. Right? It she just sees all the communication going through. Yep. And and it's working really well, like, sending photos and and updates.\n\nAll are, like, functioning well for you. Okay. Yes. Exactly. Yes.\n\nExactly. Yeah. Yep. Okay. Good.\n\nSo that that also is fine. What are we looking at monthly cost for one number? What's your number? Yeah. Yeah.\n\nWe've done we've done some good pricing, mate. Like, I I've. So two things. Yeah. One yeah.\n\nOne is this, and one is we wanna move our numbers and SIP trunk to you guys. Because I'm my my service is with what's this guys? URL Networks, And they're they're charging, like we're getting charged, like, $200 or something per per month. And the way they've done it is they've got, like, four hosted PBX sort of thing with 10 extensions and 10 numbers. It's all over the place.\n\nYeah? So they're getting charged per calls. So I was just thinking of getting, like, two or three, two unlimited SIP trunks and then maybe, like, two, PA, YG SIP trunks and and and set things up that way for incoming and outgoing. Yep. You changed the pricing.\n\nMhmm. We don't need cloud phone system. I've got three CX completely set up for our our end. Yeah. So we just need SIP trunks.\n\nSIP trunks with some good backups. Yeah. We don't want the phones to go offline. Like, I do use VoIP cloud URL network sorry, VoIP cloud. And I I don't feel comfortable.\n\nI I put my customers in there, but I don't feel comfortable putting my own numbers in there. Because we have had issues where yeah. There there there've been yeah. There's been outages, man. Like like like if it yeah.\n\nIt stops and then, you know, calls all stop and then we can't even do redirection or anything. Yeah. Because their system goes down. And porting? Yep.\n\nOkay. We have, I think, 10 numbers or something. 10. 10 or yeah. About six or seven.\n\nYeah. It won't be cat. I mean, like, it's it's a VoIP service. So I think I don't know if it'll gonna be Cat a or Cat c. Coming from another VoIP service individual yeah.\n\nIt's all in the no. No. They're they're they're us. So I have a lot of five numbers plus, you know, like like, 2 or 31 300 numbers and zero three numbers and and a few things. I can send you a screenshot of everything, but I need to move from these guys.\n\nYeah. Yeah. Okay. Just yeah. Let me know about the WhatsApp details because I have a call with, the client at 03:00.\n\nSo initially, we thought of using WhatsApp, API, like, WhatsApp business API. That's totally different to WhatsApp business and, you know, like like the normal WhatsApp. But that you need to exactly. Yeah. Yeah.\n\nHe exactly. But the thing is he wanted, like, a whole service desk desk system. And if you search for something called Chatwood, c h a t, wood, w o o d, Chatwood, they use this WhatsApp multichannel communication system. So it it Chatwood. Yeah.\n\nYeah. Yeah. That one that's actually a open source sort of free system, and it works really well because, you know, you can have only one WhatsApp number, and then all the agents Chatwood. Yeah. Yeah.\n\nW o o t, Chatwood. He wanted that, but, yeah, he wanted that whole, you know, like, service desk ticketing system. But the problem is, like, one on one client, it's easy. We could we could do for one client to one client, but he wants the group functionality. Group functionality just came up recently in February, and I tried to get the WhatsApp number of one of my mobile number to have it, you know, like API.\n\nBut then they said you need to to get that compliant, you need to send, like, thousand messages, 2,000 individual contacts. Only then they can do something like that. So I I let it go. Yeah. I mean, like, it's too much process.\n\nAnd also the in initiation should start from us, and then the client replies back within twenty four hours also get charged for it. The it's it's more complex. Yeah. We we did the digging, and I feel like this five five or six virtual numbers. And then, like you said, like, for the admin, they can just keep one more number and be part of the whole group, and then she can see all the communication going.\n\nYeah. No. No. No. No.\n\nOnly six six engineers. And the good part is one of these engineers leave. They can just remove it from their phone and then put it into the next engineer's phone. Yeah. But he's got about twenty, twenty five different groups.\n\nAnd the the reason why he's gone with the WhatsApp is that the farmers don't want to use anything else other than, you know, WhatsApp or even SMS is crap. So you don't get good quality of photos and things like that. But WhatsApp just worked out well for them, and they don't wanna take change away from WhatsApp. So internally. Yeah.\n\nOh, good. System. Yeah. Yeah. Yep.\n\nI think you've already given one number. Yeah. Because I I yeah. Mhmm. I think so.\n\nYeah. AP. Okay. Yeah. I registering.\n\nOkay. No problem. I'll check this one out, and then we can take it from there. I think that's a bit more safer option. So Yeah.\n\nMGA ID. I think that they're gonna change that. Like, they they're not using that SMS feature anymore. Yeah. Yeah.\n\nI'll log in to the portal. I don't know if I still have the old portal or the new portal. I'm not sure. But yeah. I've got this oh, yeah.\n\nI'm in the new portal. Suggested new portal. So numbers yeah. I have this 9940 number, and I think it's going to VoIP SIP number. Yep.\n\nYeah. Okay. Yep. O four three four 369 550. Yes.\n\nThat's right. Yes. Okay. SMS. Oh, yeah.\n\nI did receive two way testing two way SMS. Yep. Okay. I've sent it. So where did you see the SMS come through?\n\nNo. I've launched the -hub.com comstack .com dashboard. Services and SMS. Okay. Yeah.\n\nYou got it. Launch SMS. Okay. Okay. Got it.\n\nGot it. Yeah. Received that sent. Yep. Yeah.\n\nYeah. I could see it. Yeah. I saw it. Reply on my SMS.\n\nYeah. Okay. Yeah. Oh, yeah. I need to download WhatsApp somewhere.\n\nYeah. Okay. Yeah. Let me check here. 448003994.\n\nYeah. Yeah. No. No. No.\n\nThree c x, I don't think so for him. Like, it's gonna be additional cost for three c x for him. I think we'll just forward tech one forwards to the tech mobile their their personal number. Yeah. Incoming.\n\nYeah. Incoming SIP trunk needs to be created to forward it. Right? That's fine. I mean, like, that's yeah.\n\nYeah. Yeah. Because if if you yeah. Inbound and then they No. They won't be making any call out.\n\nYeah. I think it'll be only incoming calls. Oh, we have a problem. I tried sending call drops out call drops out. I think it's still okay.\n\nI mean, like, they can call from WhatsApp. Yeah. Yeah. I'm trying. So 0480039940.\n\nIt's telling automatic to automate verify with your missed call or to do another way. Let me see SMS it can do. Oh, receive SMS. Yeah. No.\n\nThey're doing the phone call So yeah. Oh, yeah. It's come through. So yeah. One 25879 Yeah.\n\nI've got it here. Verifying. Verified. Yeah. It works.\n\nWhatsApp business account? Yeah. Hold on one second. Something something weird. Take your phone, please.\n\nI didn't try again. No. Because the thing is, it says create your business profile, but the problem is see, it keeps saying check your you can see with that number? Okay. No.\n\nNo. I haven't set up the profile yet. Let me just get this completed. It's finishing up. Oh, yeah.\n\nI've got yours. Message. Yeah. Yes. Now one other thing is I need to create a group and see if it works.\n\nLike this WhatsApp business, if you can create a group. Yeah. Okay. Yeah. New group.\n\nOh, you can't you can't start chat right now. What's that? Oh, your account is restricted right now. Oh, because it's a brand new account, it it takes six hours for it to your account is restricted right now. Recent activity on your account may be a sign of spam, automated, or bulk messaging.\n\nYou can answer calls, reply to new messages, and keep messaging in your chat and group. You won't be able to start a new chat and use some of the other features. So it takes six hours for it to kick in. I I think that's fine. I think we can create a group, because I can't create a group from this phone because it's brand new.\n\nBecause the number is brand new. Also, some people have used this number. Yeah. I think this number has been assigned. Oh, so I've got I've got some old people's WhatsApp WhatsApp come through.\n\nYeah. I can see it. Yeah. Yeah. I just need to wait wait for it to not be used for spam or some things.\n\nWhen we get the numbers, can you get consecutive numbers from this one? Like like specific mobile numbers or you get just like a lot of numbers? That's fine. When the customers actually request for it, then I can ask for ask for this number. Is it there on the is there on the portal?\n\nCan I click all the number? Oh, okay. Just take a screenshot and send on WhatsApp number. It says okay. So we can get, like, 77967779687796 9.\n\nYep. Yep. No. No. No.\n\nNo. None of these I'm gonna send to the customers. Like, I what we'll do is, like, I'll get I'll get them to subscribe for six different numbers and then take it and, you know, do this management like this. And then what we can do is whatever group that they're already on, they can add to that group and then remove their personal number from that. I think that's the easiest way.\n\nYep. Yeah. No. Outbound calls is gonna be very yeah. It's gonna be hard because if they wanna make let me see.\n\nIf he wants outbound calls, then he needs to actually have a phone system and then download an app to make phone calls and everything. Right? And can that can that cloud cloud phone system bring in SMS too? So each Ringotel. So they install another app for incoming and outgoing calls that is like GSM, and then also SMS will come in there.\n\nOkay. Unless can can can can the manage yeah. Can the manager log in to the log in to the cloud portal and and access these mess messages? On the okay. Okay.\n\nShe can see all of that. Yeah. Okay. Maybe for I mean, like, I'm I'm just I'm just looking. It's not important to have SMS anyway, but think of re registering the phone and SMS.\n\nLike like, if if if the technician leaves or something like that, they can't access. The admin lady should log into the portal and and retrieve the SMS. You know? Also, if she wants to log into one of these WhatsApp accounts, we can actually log in with phone number and SMS codes, or it might just send to WhatsApp SMS itself. But I think the other method what you said was good.\n\nInstead of five engineers, she can have six engineers with one admin, and she can see all the conversations going on. They kick him out from that WhatsApp and yeah. Yeah. I mean that's fine. That's not Yeah.\n\nSo hold on one second. So All all good. Yeah. The SMS and phone. Yeah.\n\nYep. Or she can just log in to individual cloud phone system, right, to access the SMS. Okay. That's also not a problem. Yeah.\n\nWe can we can look into that later. Now you said $5 per extension? $5 per extension. So if they have No. No.\n\nNo. No. I'm just walking around. Yeah. Bingo.\n\nLong ago. Okay. So then then that that's a cloud phone system. You download the app and you just log in with the email or different password or something like that. Right?\n\nAnd yep. Okay. Yep. Yep. Yep.\n\nYep. Done. Done. Okay. Now also billing is you bill us and we bill the client or you have a billing portal in your invoicing and everything?\n\nYeah. Yeah. We yeah. We use Xero for accounting. Yep.\n\nYeah. I don't want to bill the client per SMS or per call. I want to do, like, a package of per number cost and then give, like, a fair use of, like, I don't know, thousand SMS or, like, thousand calls, something like that. Build it up. And if it crosses that yeah.\n\nIf it crosses because I've been doing that lately lately with other clients from VoIP Cloud. It's such a pain every month. I need to go and, you know, see the reporting and all this stuff. So I just put, like, $10 credit or something, and they never make more than $2 or 3 dollar worth of calls. However okay.\n\nSender ID also you've sender ID has become a bit more different now. Right? Like, you need to register it with and you guys can do that? Sender ID. Yeah.\n\nOkay. That's fine. Mhmm. Lizard company or yeah. Running sending scam or something.\n\nOkay. I don't think they need this client needs it, but I'll do one thing. First thing, we'll get this let me get this sold to that person. Like, they really need it. I gave up, like, two months ago, and last two months, they've been sending messages and emails.\n\nRoy, can we get this working? Can we get this working? The only reason is, like, what we wanted to give them is a proper WhatsApp API integration with all the all the ticketing system and everything. But because what yeah. It's a big this is best option.\n\nYeah. Yep. Done. Done. I think yeah.\n\nFor for time's sake, we can actually do this. Okay. I'll I'll get this model sorted out. Okay. I'll I'll talk to him and give the pricing later on.\n\nBut if they're happy with the whole process and and they they wanna go ahead, then I'll I'll create up a bundled package for for that specific client. And then if I have any doubts, I'll give you a call. I mean, like, we haven't I haven't really put things with you guys, but I'm gonna work something out. It's just that the cloud the system that we have for VoIP cloud is very easy to set up and, you know, create SIP trunks and everything as such. There's like a visual to visual place.\n\nI need to log in and see. I haven't done it, but moving forward, I mean, like, as long as we can do we'll bring our phone system to you first. And then it's just such a pain to teach all the engineers who come and go with the system. You know? Like, we wanna put everything in one system so if something goes wrong, they can they can just do it themselves.\n\nBut, you know, when we get another phone system, then we need to create KB and and provide support for all of that. That's just a pain. But I'll I'll I'll get this working, mate. Yep. Okay.\n\nYeah. You can keep access later on. That's not a problem. Okay. Yeah.\n\nGet me the cloud phone system AI stuff. Yeah. Yep. Yep. Okay.\n\nYeah. Done. Done. Okay. I think that's good.\n\nAI agents. Okay. What do you suggest? The no problem. Yeah.\n\nI'll I'll speak to you soon. Yeah. I mean, like, I wanted to know where where do you make money? Like, is it more from the call volume or cloud phone system or something? Because then I can look at other options and bring bring those services to you guys.\n\nLike like yeah. Okay. Yep. Okay. Yep.\n\nYeah. Yeah. That makes sense. Okay. Okay.\n\nSMS is facing off. Okay. I'll done. I'll I'll create some of the cloud phone system, look at it. Let me see if this guy, I can actually do the whole cloud phone system plus SMS thing.\n\nSo at least we can get get the ball rolling. Yeah. Oh, good. Thanks, Sean. We'll speak soon.\n\nYeah. All good. Take care, mate. Bye bye.","paragraphs":[{"sentences":[{"text":"Hey, Sean.","start":0.24,"end":0.88,"sentiment":"neutral","sentiment_score":0.1620650291442871},{"text":"How are you?","start":0.88,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.18295267721017203},{"text":"Good.","start":3.4399998,"end":3.6799998,"sentiment":"positive","sentiment_score":0.5921216011047363},{"text":"Good, mate.","start":3.6799998,"end":4.3199997,"sentiment":"positive","sentiment_score":0.5246517807245255},{"text":"Long time no no here.","start":4.3199997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.06337344571948052}],"sentiment":"neutral","sentiment_score":0.2177908062361754,"num_words":13,"start":0.24,"end":5.8599997},{"sentences":[{"text":"Yeah.","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":-0.0029520485550165176},{"text":"Yeah.","start":9.2,"end":9.44,"sentiment":"neutral","sentiment_score":-0.05375725403428078},{"text":"I'm sort of busy, but, yeah, not not in the not in the telephone industry, but more in the managed service side.","start":9.44,"end":18.215,"sentiment":"neutral","sentiment_score":-0.03844666921279647},{"text":"I I know you last time said that your whole system has changed and you've got a lot of new things.","start":20.675,"end":25.735,"sentiment":"neutral","sentiment_score":-0.014326882326886767},{"text":"I wanted to ask, you do mobile phones.","start":26.34,"end":29.380001,"sentiment":"neutral","sentiment_score":0.021298349485732615}],"sentiment":"neutral","sentiment_score":-0.01949082562735058,"num_words":53,"start":6.64,"end":29.380001},{"sentences":[{"text":"Right?","start":29.380001,"end":29.7,"sentiment":"neutral","sentiment_score":0.031180253252387047},{"text":"Like like, virtual mobile numbers?","start":29.7,"end":31.720001,"sentiment":"neutral","sentiment_score":0.032306165620684626},{"text":"Virtual mobile.","start":37.22,"end":38.2,"sentiment":"neutral","sentiment_score":0.04742547497153282},{"text":"Yeah.","start":38.66,"end":39.16,"sentiment":"neutral","sentiment_score":0.08557538688182831},{"text":"Do do they support, like do the virtual mobile number support WhatsApp?","start":39.545,"end":44.605,"sentiment":"neutral","sentiment_score":0.04017164915179213}],"sentiment":"neutral","sentiment_score":0.04072367657153379,"num_words":21,"start":29.380001,"end":44.605},{"sentences":[{"text":"Yeah.","start":50.984997,"end":51.24,"sentiment":"neutral","sentiment_score":0.06431220471858978},{"text":"Yeah.","start":51.72,"end":52.22,"sentiment":"neutral","sentiment_score":0.0865841954946518},{"text":"Okay.","start":59.16,"end":59.66,"sentiment":"neutral","sentiment_score":0.06254884600639343},{"text":"SMS.","start":59.72,"end":60.2,"sentiment":"neutral","sentiment_score":0.05566176027059555},{"text":"Yeah.","start":60.2,"end":60.7,"sentiment":"neutral","sentiment_score":0.05472913756966591}],"sentiment":"neutral","sentiment_score":0.0647672288119793,"num_words":5,"start":50.984997,"end":60.7},{"sentences":[{"text":"You you worked yeah.","start":69.275,"end":70.975006,"sentiment":"neutral","sentiment_score":0.00020471448078751564},{"text":"Have you worked on WhatsApp business APIs, like integrating APIs and things like that?","start":71.515,"end":78.09,"sentiment":"neutral","sentiment_score":0.006709404223199401},{"text":"Okay.","start":84.81,"end":85.13,"sentiment":"neutral","sentiment_score":0.008683832362294197},{"text":"Yeah.","start":85.13,"end":85.369995,"sentiment":"neutral","sentiment_score":0.005765212699770927},{"text":"So so we've got a client.","start":85.369995,"end":89.46999,"sentiment":"neutral","sentiment_score":0.009373656784494718}],"sentiment":"neutral","sentiment_score":0.0063631347237298125,"num_words":26,"start":69.275,"end":89.46999},{"sentences":[{"text":"I'll give, yeah, I'll give you a overview.","start":90.009995,"end":91.565,"sentiment":"neutral","sentiment_score":0.047666801139712334},{"text":"We've got a client who who does service based service based what do you call it?","start":91.705,"end":98.825005,"sentiment":"neutral","sentiment_score":0.010832881496753544},{"text":"Like like, repair of, you know, big machineries and things like that.","start":98.825005,"end":104.045006,"sentiment":"neutral","sentiment_score":0.0009066176911195117},{"text":"So you've got five engineers, and these five engineers, they go to these regional place.","start":104.41,"end":109.37,"sentiment":"neutral","sentiment_score":0.027238864079117776},{"text":"They they work with farm farm equipments.","start":109.37,"end":111.71,"sentiment":"neutral","sentiment_score":0.02870568579861096}],"sentiment":"neutral","sentiment_score":0.02025970150234884,"num_words":58,"start":90.009995,"end":111.71},{"sentences":[{"text":"You know, those those big farm, I don't know, like cattle feed and things like that.","start":112.49,"end":116.595,"sentiment":"neutral","sentiment_score":-0.1046292168321088},{"text":"So they they're they're not a big company, but he's got a franchisee here.","start":117.075005,"end":120.915,"sentiment":"neutral","sentiment_score":0.031814959565443654},{"text":"It's like an international company, but he's got a franchisee here.","start":120.915,"end":123.815,"sentiment":"neutral","sentiment_score":0.07412081144072792},{"text":"And they support these machines.","start":124.115,"end":125.975,"sentiment":"neutral","sentiment_score":0.07186636924743653},{"text":"Yeah.","start":126.035,"end":126.535,"sentiment":"neutral","sentiment_score":0.07605014741420746}],"sentiment":"neutral","sentiment_score":0.0004692103000397378,"num_words":47,"start":112.49,"end":126.535},{"sentences":[{"text":"Now they're dealing with clients who are, like, farmers, farmers and and regional people.","start":126.755005,"end":133.65999,"sentiment":"neutral","sentiment_score":0.04870010021009615},{"text":"So their main mode of communication is WhatsApp.","start":134.36,"end":137.42,"sentiment":"neutral","sentiment_score":0.06070973398163915},{"text":"So the way they've done it is that each engineer has their, you know, they're using their personal phone numbers and using their personal WhatsApp.","start":138.43999,"end":148.415,"sentiment":"neutral","sentiment_score":0.06474907912313937},{"text":"And they created groups on WhatsApp.","start":149.03499,"end":151.055,"sentiment":"neutral","sentiment_score":0.049185434356331825},{"text":"And those groups, you know, they add all five engineers in one group and then the customer in one group.","start":152.795,"end":158.4,"sentiment":"neutral","sentiment_score":0.04409760758280754}],"sentiment":"neutral","sentiment_score":0.054291383707768294,"num_words":73,"start":126.755005,"end":158.4},{"sentences":[{"text":"And then if something goes wrong, they actually the customer actually responds to the people in that group, telling them, oh, this machine is having issues, or can you call these things?","start":159.2,"end":171.29999,"sentiment":"neutral","sentiment_score":-0.06051735038636252},{"text":"So he's got about, like, twenty, twenty five groups.","start":171.655,"end":174.075,"sentiment":"neutral","sentiment_score":-0.0047967273534999955},{"text":"And those groups are like, they they do these ticketing and everything and such and that.","start":175.415,"end":179.495,"sentiment":"neutral","sentiment_score":-0.0043301149271428585},{"text":"Well, not ticketing, but problem now is that he wants to hide the engineer's personal WhatsApp number.","start":179.495,"end":187.03499,"sentiment":"neutral","sentiment_score":-0.19263415148153024},{"text":"So he wants to hide it and he he doesn't want people to see it.","start":190.31,"end":193.11,"sentiment":"neutral","sentiment_score":-0.1664542516072591}],"sentiment":"neutral","sentiment_score":-0.08787193198510435,"num_words":89,"start":159.2,"end":193.11},{"sentences":[{"text":"I've looked at WhatsApp business APIs, and there is this API that you can use from from WhatsApp to create business, you know, SMS and things like that.","start":193.11,"end":204.975,"sentiment":"neutral","sentiment_score":0.013227410148829222},{"text":"So two options was one called Chatwood, and another one was called some some other you know, Chatwood was one thing where you can have one WhatsApp business number, and then it you you send a message to that.","start":205.195,"end":219.2,"sentiment":"neutral","sentiment_score":0.019924968361663513},{"text":"It goes to the system, and then they can create tickets and all this stuff.","start":219.2,"end":222.65999,"sentiment":"neutral","sentiment_score":-0.0021232381463050843},{"text":"But the problem is, yeah, the problem is problem is WhatsApp just released WhatsApp group API recently, like February, and getting that sort of activated and and done is very hard.","start":223.36,"end":240.165,"sentiment":"neutral","sentiment_score":-0.2635319131997324},{"text":"You need to send thousand Okay.","start":241.63,"end":257.70502,"sentiment":"neutral","sentiment_score":-0.042713007579247154}],"sentiment":"neutral","sentiment_score":-0.06143003929907284,"num_words":119,"start":193.11,"end":257.70502},{"sentences":[{"text":"Yep.","start":261.765,"end":262.265,"sentiment":"neutral","sentiment_score":0.235843226313591},{"text":"Yes.","start":271.43,"end":271.83,"sentiment":"neutral","sentiment_score":0.09487150609493256},{"text":"I think that where where where is the end end point?","start":271.83,"end":276.47,"sentiment":"neutral","sentiment_score":0.07055649398402734},{"text":"Like, for example, if you have one main WhatsApp number for your Comstock, if someone sends you a message, where does it come to?","start":276.47,"end":283.675,"sentiment":"neutral","sentiment_score":0.05299525983476391},{"text":"Does it come to one of your phones?","start":283.675,"end":285.375,"sentiment":"neutral","sentiment_score":0.0027111375238746405}],"sentiment":"neutral","sentiment_score":0.05334247783240345,"num_words":45,"start":261.765,"end":285.375},{"sentences":[{"text":"Yep.","start":290.075,"end":290.575,"sentiment":"neutral","sentiment_score":0.08121325075626373},{"text":"Yep.","start":305.93,"end":306.43,"sentiment":"neutral","sentiment_score":0.016779165714979172},{"text":"No.","start":309.855,"end":310.095,"sentiment":"neutral","sentiment_score":-0.1287560611963272},{"text":"No.","start":310.095,"end":310.33502,"sentiment":"neutral","sentiment_score":-0.1301354169845581},{"text":"He needs five.","start":310.33502,"end":311.315,"sentiment":"neutral","sentiment_score":-0.07692609975735347}],"sentiment":"neutral","sentiment_score":-0.05595390871167183,"num_words":7,"start":290.075,"end":311.315},{"sentences":[{"text":"Yeah.","start":314.095,"end":314.415,"sentiment":"neutral","sentiment_score":0.00037303194403648376},{"text":"So it's not minimum five.","start":314.415,"end":315.775,"sentiment":"neutral","sentiment_score":-0.02857319824397564},{"text":"So one is that if we can use a centralized number for for the whole company, then he's happy with that.","start":315.775,"end":322.2,"sentiment":"neutral","sentiment_score":0.15648423348154342},{"text":"You know, like, he's happy to have one centralized number and then, you know, attach WhatsApp into their phones and, like, phone phone account and then also maybe on the computer.","start":322.2,"end":335.035,"sentiment":"neutral","sentiment_score":0.1375494546467258},{"text":"So my idea was because if you need to get WhatsApp APIs, like any message coming via API to send to a different system, it's a lot more complex.","start":335.815,"end":345.995,"sentiment":"neutral","sentiment_score":-0.11301505951018169}],"sentiment":"neutral","sentiment_score":0.04747439439183679,"num_words":87,"start":314.095,"end":345.995},{"sentences":[{"text":"You need to go to Meta and get get a WhatsApp business registered and and and a lot of jazz there.","start":346.26,"end":351.80002,"sentiment":"neutral","sentiment_score":-0.13120549846263158},{"text":"And they need two way communication and phone calls, and also they need to put the number in WhatsApp group.","start":352.1,"end":358.92,"sentiment":"neutral","sentiment_score":-0.0011442729737609625},{"text":"Apparently, WhatsApp business numbers, you can't put into group.","start":359.565,"end":362.125,"sentiment":"neutral","sentiment_score":-0.31699186232354903},{"text":"It is just one on one communication.","start":362.125,"end":363.74503,"sentiment":"neutral","sentiment_score":-0.16716798288481577},{"text":"Yeah.","start":365.96503,"end":366.46503,"sentiment":"neutral","sentiment_score":0.019133348017930984}],"sentiment":"neutral","sentiment_score":-0.11693396931514144,"num_words":58,"start":346.26,"end":366.46503},{"sentences":[{"text":"So ideally yeah.","start":366.92502,"end":369.74503,"sentiment":"neutral","sentiment_score":0.06339615335067113},{"text":"So ideally, what I looked at as an option would be, they they get five virtual mobile numbers, and, we have the SMS coming into maybe one platform.","start":372.0,"end":384.1,"sentiment":"neutral","sentiment_score":0.14474848870720183},{"text":"Like, the manager has that one platform.","start":384.24002,"end":386.18002,"sentiment":"neutral","sentiment_score":0.15052134650094168},{"text":"And then each number, like 1, 2, 3 will be assigned these numbers.","start":386.585,"end":391.165,"sentiment":"neutral","sentiment_score":0.12889687143839323},{"text":"And each of the tech has their own personal phone.","start":391.545,"end":394.445,"sentiment":"neutral","sentiment_score":0.1177363082766533}],"sentiment":"neutral","sentiment_score":0.1336035734561623,"num_words":61,"start":366.92502,"end":394.445},{"sentences":[{"text":"Okay?","start":394.665,"end":395.165,"sentiment":"neutral","sentiment_score":0.09007883071899414},{"text":"So in the personal phone, you can have WhatsApp, and you also have WhatsApp business.","start":395.465,"end":400.765,"sentiment":"neutral","sentiment_score":0.18258564869562785},{"text":"So each tech can actually download both WhatsApp.","start":401.48,"end":404.28,"sentiment":"neutral","sentiment_score":0.21982117369771004},{"text":"For his own WhatsApp, he can use WhatsApp.","start":404.28,"end":406.54,"sentiment":"neutral","sentiment_score":0.1632025595754385},{"text":"And for the company, he can use WhatsApp business.","start":406.92,"end":409.42,"sentiment":"neutral","sentiment_score":0.11129644099209043}],"sentiment":"neutral","sentiment_score":0.16816393649432718,"num_words":41,"start":394.665,"end":409.42},{"sentences":[{"text":"And then we create groups and all of those things.","start":410.68002,"end":413.235,"sentiment":"neutral","sentiment_score":0.10017672777175904},{"text":"I think it's pretty much same.","start":419.955,"end":422.055,"sentiment":"neutral","sentiment_score":-0.0639038880666097},{"text":"Yeah.","start":423.875,"end":424.375,"sentiment":"neutral","sentiment_score":0.020132625475525856},{"text":"Yep.","start":428.835,"end":429.18,"sentiment":"neutral","sentiment_score":0.08670224994421005},{"text":"Yep.","start":430.46,"end":430.96,"sentiment":"neutral","sentiment_score":0.08987502753734589}],"sentiment":"neutral","sentiment_score":0.042897571172369156,"num_words":19,"start":410.68002,"end":430.96},{"sentences":[{"text":"Yes.","start":435.5,"end":435.97998,"sentiment":"neutral","sentiment_score":0.08548145741224289},{"text":"That's what he wants to do.","start":435.97998,"end":437.1,"sentiment":"neutral","sentiment_score":0.05036426583925883},{"text":"Yeah.","start":437.1,"end":437.5,"sentiment":"neutral","sentiment_score":0.05560091510415077},{"text":"Yep.","start":437.5,"end":438.0,"sentiment":"neutral","sentiment_score":0.04920873045921326},{"text":"That's fine.","start":443.895,"end":444.615,"sentiment":"neutral","sentiment_score":0.0034838691353797913}],"sentiment":"neutral","sentiment_score":0.04540403966199268,"num_words":11,"start":435.5,"end":444.615},{"sentences":[{"text":"As long as it's not their personal number.","start":444.615,"end":446.795,"sentiment":"neutral","sentiment_score":-0.13404909428209066},{"text":"So the engineers will not put their personal number.","start":447.255,"end":450.135,"sentiment":"neutral","sentiment_score":-0.1707614610592524},{"text":"So we'll have five engineers, five engineers.","start":450.135,"end":452.29498,"sentiment":"neutral","sentiment_score":-0.0009303272236138582},{"text":"Each of them will have company provide virtual numbers.","start":452.29498,"end":455.595,"sentiment":"neutral","sentiment_score":0.00183921679854393},{"text":"And then yeah.","start":455.92,"end":458.26,"sentiment":"neutral","sentiment_score":0.12247052043676376}],"sentiment":"neutral","sentiment_score":-0.061994268940502986,"num_words":36,"start":444.615,"end":458.26},{"sentences":[{"text":"Yes.","start":463.44,"end":463.94,"sentiment":"neutral","sentiment_score":0.1259590983390808},{"text":"Yes.","start":466.08002,"end":466.58002,"sentiment":"neutral","sentiment_score":0.05968612805008888},{"text":"Yeah.","start":469.715,"end":469.875,"sentiment":"neutral","sentiment_score":0.08226531744003296},{"text":"I think they they put all the engineers so each customer will have one or two machines.","start":469.875,"end":475.73502,"sentiment":"neutral","sentiment_score":0.07510123818236239},{"text":"Yeah?","start":475.795,"end":476.295,"sentiment":"neutral","sentiment_score":0.0841556042432785}],"sentiment":"neutral","sentiment_score":0.07756129510345913,"num_words":21,"start":463.44,"end":476.295},{"sentences":[{"text":"So they create a machine group, like machine a, machine b of, I don't know, like like some some John Deere machine.","start":476.435,"end":483.98,"sentiment":"neutral","sentiment_score":-0.002454634713516994},{"text":"Think of it.","start":483.98,"end":484.54,"sentiment":"neutral","sentiment_score":-0.0006278927127520243},{"text":"Okay?","start":484.54,"end":485.04,"sentiment":"neutral","sentiment_score":0.014689069241285324},{"text":"So John Deere machine one, John John Deere machine two will be two WhatsApp groups.","start":485.18,"end":489.44,"sentiment":"neutral","sentiment_score":0.028005740294853847},{"text":"And they put all engineers in that group and that client and and and the client's staff, maybe one or two staff in that group.","start":489.74,"end":498.395,"sentiment":"neutral","sentiment_score":0.028323853239417076}],"sentiment":"neutral","sentiment_score":0.016469482769907423,"num_words":66,"start":476.435,"end":498.395},{"sentences":[{"text":"I think mainly on their phones.","start":509.65,"end":511.00998,"sentiment":"neutral","sentiment_score":-0.0076975142583251},{"text":"The engineers will be doing everything on their phones because they're on-site.","start":511.00998,"end":514.23,"sentiment":"neutral","sentiment_score":0.07703543920069933},{"text":"Yeah.","start":514.52997,"end":515.02997,"sentiment":"neutral","sentiment_score":0.14343313872814178},{"text":"Business.","start":517.25,"end":517.75,"sentiment":"neutral","sentiment_score":0.06737203896045685},{"text":"Yeah.","start":517.81,"end":518.31,"sentiment":"neutral","sentiment_score":0.09698589146137238}],"sentiment":"neutral","sentiment_score":0.05647767876230535,"num_words":21,"start":509.65,"end":518.31},{"sentences":[{"text":"Yep.","start":520.29,"end":520.79,"sentiment":"neutral","sentiment_score":0.1644316166639328},{"text":"I yeah.","start":529.565,"end":530.205,"sentiment":"neutral","sentiment_score":0.02832675725221634},{"text":"See, that's the thing.","start":530.205,"end":531.005,"sentiment":"neutral","sentiment_score":0.0918582770973444},{"text":"Once we attach the WhatsApp number, we create a WhatsApp number using that virtual number, the SMS would be sent somewhere.","start":531.005,"end":539.165,"sentiment":"neutral","sentiment_score":0.12174267392782938},{"text":"Right?","start":539.165,"end":539.40497,"sentiment":"neutral","sentiment_score":0.09153345227241516}],"sentiment":"neutral","sentiment_score":0.111608546355675,"num_words":29,"start":520.29,"end":539.40497},{"sentences":[{"text":"Like, we'll send to a platform, like how like, SMS to email or something.","start":539.40497,"end":544.60004,"sentiment":"neutral","sentiment_score":0.09637375442045075},{"text":"Yes.","start":553.73505,"end":554.23505,"sentiment":"neutral","sentiment_score":0.11759047955274582},{"text":"Yeah.","start":556.85504,"end":557.35504,"sentiment":"neutral","sentiment_score":0.06786534190177917},{"text":"Yeah.","start":562.775,"end":563.015,"sentiment":"neutral","sentiment_score":0.10617239773273468},{"text":"So we can do SMS to email or something.","start":563.015,"end":565.35504,"sentiment":"neutral","sentiment_score":0.10650839822159873}],"sentiment":"neutral","sentiment_score":0.09997832173338303,"num_words":26,"start":539.40497,"end":565.35504},{"sentences":[{"text":"Yeah.","start":565.73505,"end":566.1,"sentiment":"neutral","sentiment_score":0.05104385688900947},{"text":"But very rarely they have SMS itself.","start":566.25995,"end":569.0,"sentiment":"neutral","sentiment_score":-0.07265795607651983},{"text":"Like, for example, yeah, once you connect to WhatsApp, then you don't need to reauthenticate it.","start":569.06,"end":575.16,"sentiment":"neutral","sentiment_score":0.02943001571111381},{"text":"But the only problem is, like, does this virtual number have a VoIP service attached to it?","start":576.66,"end":582.955,"sentiment":"neutral","sentiment_score":-0.029475189964560902},{"text":"That's another thing.","start":582.955,"end":583.99506,"sentiment":"neutral","sentiment_score":0.013774342058847347}],"sentiment":"neutral","sentiment_score":-0.010146290624768219,"num_words":44,"start":565.73505,"end":583.99506},{"sentences":[{"text":"For example, if if the client, yeah, if if the client calls that number, then can we redirect it to a mobile number so that the the the engineer can pick up that call?","start":583.99506,"end":596.56,"sentiment":"neutral","sentiment_score":0.0074256491326891326},{"text":"No.","start":602.54,"end":602.86,"sentiment":"neutral","sentiment_score":-0.2494690865278244},{"text":"Calling from WhatsApp will come straight to the WhatsApp.","start":602.86,"end":604.94,"sentiment":"neutral","sentiment_score":-0.2752852439880371},{"text":"Yeah?","start":604.94,"end":605.34,"sentiment":"neutral","sentiment_score":-0.19838662445545197},{"text":"Like, that's not a problem.","start":605.34,"end":606.56,"sentiment":"negative","sentiment_score":-0.334813791513443}],"sentiment":"neutral","sentiment_score":-0.0869403958786279,"num_words":50,"start":583.99506,"end":606.56},{"sentences":[{"text":"But calling a PSTN light.","start":607.23505,"end":610.35504,"sentiment":"neutral","sentiment_score":0.00875382199883461},{"text":"Yeah.","start":610.35504,"end":610.67505,"sentiment":"neutral","sentiment_score":0.037174291908741},{"text":"Yeah.","start":610.67505,"end":610.835,"sentiment":"neutral","sentiment_score":0.04413038119673729},{"text":"Yeah.","start":610.835,"end":611.23505,"sentiment":"neutral","sentiment_score":0.05812830105423927},{"text":"Yeah.","start":611.23505,"end":611.315,"sentiment":"neutral","sentiment_score":0.07891571521759033}],"sentiment":"neutral","sentiment_score":0.02912419993016455,"num_words":9,"start":607.23505,"end":611.315},{"sentences":[{"text":"GSM network.","start":611.315,"end":612.375,"sentiment":"neutral","sentiment_score":0.06878343969583511},{"text":"Can't we just have a forward to their mobile number?","start":625.3,"end":627.72003,"sentiment":"neutral","sentiment_score":0.019511587126180528},{"text":"To their personal mobile number?","start":627.78,"end":629.32,"sentiment":"neutral","sentiment_score":0.025273774191737174},{"text":"Yep.","start":641.615,"end":642.115,"sentiment":"neutral","sentiment_score":0.07638335227966309},{"text":"Yep.","start":646.735,"end":647.235,"sentiment":"neutral","sentiment_score":0.11717423796653748}],"sentiment":"neutral","sentiment_score":0.03434785325570326,"num_words":19,"start":611.315,"end":647.235},{"sentences":[{"text":"Yeah.","start":655.82996,"end":656.32996,"sentiment":"neutral","sentiment_score":0.04689541086554527},{"text":"One last thing one last thing is the manager or the admin staff who's sitting in the office, she wants to be part of all of these groups and everything.","start":656.70996,"end":669.315,"sentiment":"neutral","sentiment_score":0.027124619111418724},{"text":"So I don't know how yeah.","start":669.935,"end":671.535,"sentiment":"neutral","sentiment_score":-0.05180792758862177},{"text":"Like like, you can use WhatsApp web and log in to each of these phone numbers.","start":671.535,"end":677.315,"sentiment":"neutral","sentiment_score":-0.004336198850069195},{"text":"Yeah.","start":679.855,"end":680.355,"sentiment":"neutral","sentiment_score":0.036337509751319885}],"sentiment":"neutral","sentiment_score":0.009569347163455354,"num_words":54,"start":655.82996,"end":680.355},{"sentences":[{"text":"You use the web.","start":680.92004,"end":681.88,"sentiment":"neutral","sentiment_score":0.04172819573432207},{"text":"Yeah?","start":681.88,"end":682.12,"sentiment":"neutral","sentiment_score":0.0887458473443985},{"text":"Is it good?","start":682.12,"end":682.76,"sentiment":"neutral","sentiment_score":0.09149845689535141},{"text":"Does it log you out very often?","start":682.76,"end":684.78,"sentiment":"neutral","sentiment_score":-0.045132968574762344},{"text":"Because you continuously use it.","start":692.12,"end":693.64,"sentiment":"neutral","sentiment_score":-0.24027481377124787}],"sentiment":"neutral","sentiment_score":-0.04935754239559174,"num_words":20,"start":680.92004,"end":693.64},{"sentences":[{"text":"Right?","start":693.64,"end":694.12,"sentiment":"neutral","sentiment_score":-0.1398639678955078},{"text":"Also, the problem is five WhatsApp numbers, five different browsers that she needs to use.","start":694.12,"end":699.505,"sentiment":"neutral","sentiment_score":-0.2903175801038742},{"text":"Like, I don't think you can log in to five different numbers on one WhatsApp account online.","start":700.205,"end":706.22504,"sentiment":"neutral","sentiment_score":-0.2444371677496854},{"text":"Oh, yeah.","start":718.46,"end":718.86005,"sentiment":"neutral","sentiment_score":0.23821710050106049},{"text":"Yeah.","start":718.86005,"end":719.10004,"sentiment":"positive","sentiment_score":0.358238160610199}],"sentiment":"neutral","sentiment_score":-0.21709408776627648,"num_words":36,"start":693.64,"end":719.10004},{"sentences":[{"text":"That's also good.","start":719.10004,"end":719.98004,"sentiment":"positive","sentiment_score":0.600431760152181},{"text":"Yeah.","start":719.98004,"end":720.48004,"sentiment":"neutral","sentiment_score":0.1621885895729065},{"text":"Yeah.","start":724.815,"end":725.055,"sentiment":"neutral","sentiment_score":0.03258170560002327},{"text":"The admin number or something.","start":725.055,"end":726.335,"sentiment":"neutral","sentiment_score":0.02415516823530197},{"text":"Right?","start":726.335,"end":726.835,"sentiment":"neutral","sentiment_score":0.03498971834778786}],"sentiment":"neutral","sentiment_score":0.1956210122867064,"num_words":11,"start":719.10004,"end":726.835},{"sentences":[{"text":"But if they're making multiple calls and things like that, it should be fine.","start":730.735,"end":733.695,"sentiment":"neutral","sentiment_score":0.14646761225802557},{"text":"Right?","start":733.695,"end":733.855,"sentiment":"neutral","sentiment_score":0.16645343601703644},{"text":"It she just sees all the communication going through.","start":733.855,"end":736.275,"sentiment":"neutral","sentiment_score":0.17235012352466583},{"text":"Yep.","start":741.71,"end":742.21,"sentiment":"neutral","sentiment_score":0.15569406747817993},{"text":"And and it's working really well, like, sending photos and and updates.","start":747.71,"end":751.65,"sentiment":"positive","sentiment_score":0.6306829949220022}],"sentiment":"neutral","sentiment_score":0.31059570610523224,"num_words":37,"start":730.735,"end":751.65},{"sentences":[{"text":"All are, like, functioning well for you.","start":752.11,"end":754.575,"sentiment":"positive","sentiment_score":0.5909007234232766},{"text":"Okay.","start":776.22,"end":776.72,"sentiment":"neutral","sentiment_score":-0.03592680022120476},{"text":"Yes.","start":780.105,"end":780.425,"sentiment":"neutral","sentiment_score":-0.032627616077661514},{"text":"Exactly.","start":780.425,"end":780.925,"sentiment":"neutral","sentiment_score":-0.018696743994951248},{"text":"Yes.","start":782.185,"end":782.685,"sentiment":"neutral","sentiment_score":-0.03994835540652275}],"sentiment":"positive","sentiment_score":0.3644641407511451,"num_words":11,"start":752.11,"end":782.685},{"sentences":[{"text":"Exactly.","start":785.22504,"end":785.72504,"sentiment":"neutral","sentiment_score":-0.015515433624386787},{"text":"Yeah.","start":785.78503,"end":786.28503,"sentiment":"neutral","sentiment_score":-0.00505940243601799},{"text":"Yep.","start":792.585,"end":792.9,"sentiment":"neutral","sentiment_score":0.02290334366261959},{"text":"Okay.","start":796.9,"end":797.22003,"sentiment":"neutral","sentiment_score":0.09436057507991792},{"text":"Good.","start":797.22003,"end":797.46,"sentiment":"neutral","sentiment_score":0.1615210771560669}],"sentiment":"neutral","sentiment_score":0.051642031967639924,"num_words":5,"start":785.22504,"end":797.46},{"sentences":[{"text":"So that that also is fine.","start":797.46,"end":799.7,"sentiment":"neutral","sentiment_score":0.09613242497046788},{"text":"What are we looking at monthly cost for one number?","start":799.7,"end":802.58,"sentiment":"neutral","sentiment_score":0.015191841870546341},{"text":"What's your number?","start":802.58,"end":803.56,"sentiment":"neutral","sentiment_score":0.0009983498603105545},{"text":"Yeah.","start":813.795,"end":814.115,"sentiment":"neutral","sentiment_score":-0.008038810454308987},{"text":"Yeah.","start":814.115,"end":814.275,"sentiment":"neutral","sentiment_score":0.008675682358443737}],"sentiment":"neutral","sentiment_score":0.034873566191111295,"num_words":21,"start":797.46,"end":814.275},{"sentences":[{"text":"We've done we've done some good pricing, mate.","start":814.275,"end":816.435,"sentiment":"neutral","sentiment_score":0.08073184452950954},{"text":"Like, I I've.","start":816.435,"end":819.415,"sentiment":"neutral","sentiment_score":0.021283857990056276},{"text":"So two things.","start":820.16,"end":821.19995,"sentiment":"neutral","sentiment_score":0.05054927368958791},{"text":"Yeah.","start":821.19995,"end":821.44,"sentiment":"neutral","sentiment_score":0.05443125963211059},{"text":"One yeah.","start":821.44,"end":822.39996,"sentiment":"neutral","sentiment_score":0.055167609825730324}],"sentiment":"neutral","sentiment_score":0.06036003709168119,"num_words":17,"start":814.275,"end":822.39996},{"sentences":[{"text":"One is this, and one is we wanna move our numbers and SIP trunk to you guys.","start":822.39996,"end":828.5,"sentiment":"neutral","sentiment_score":0.09240814911968567},{"text":"Because I'm my my service is with what's this guys?","start":829.12,"end":833.69995,"sentiment":"neutral","sentiment_score":0.03941900655627251},{"text":"URL Networks, And they're they're charging, like we're getting charged, like, $200 or something per per month.","start":833.75995,"end":840.095,"sentiment":"neutral","sentiment_score":-0.045384351164102554},{"text":"And the way they've done it is they've got, like, four hosted PBX sort of thing with 10 extensions and 10 numbers.","start":840.63495,"end":848.095,"sentiment":"neutral","sentiment_score":0.10921499674970453},{"text":"It's all over the place.","start":848.56,"end":849.68005,"sentiment":"neutral","sentiment_score":0.08876950144767762}],"sentiment":"neutral","sentiment_score":0.05690383192309192,"num_words":71,"start":822.39996,"end":849.68005},{"sentences":[{"text":"Yeah?","start":849.68005,"end":850.18005,"sentiment":"neutral","sentiment_score":0.04194919019937515},{"text":"So they're getting charged per calls.","start":850.32,"end":852.66003,"sentiment":"neutral","sentiment_score":0.013789476982007423},{"text":"So I was just thinking of getting, like, two or three, two unlimited SIP trunks and then maybe, like, two, PA, YG SIP trunks and and and set things up that way for incoming and outgoing.","start":853.04004,"end":864.945,"sentiment":"neutral","sentiment_score":0.09929188516818815},{"text":"Yep.","start":868.28503,"end":868.78503,"sentiment":"neutral","sentiment_score":0.03471217304468155},{"text":"You changed the pricing.","start":870.525,"end":871.745,"sentiment":"neutral","sentiment_score":0.046959356870502234}],"sentiment":"neutral","sentiment_score":0.08170298997235174,"num_words":48,"start":849.68005,"end":871.745},{"sentences":[{"text":"Mhmm.","start":871.805,"end":872.305,"sentiment":"neutral","sentiment_score":0.04754384607076645},{"text":"We don't need cloud phone system.","start":887.1,"end":888.8,"sentiment":"neutral","sentiment_score":-0.04593416303396225},{"text":"I've got three CX completely set up for our our end.","start":888.86,"end":892.0,"sentiment":"neutral","sentiment_score":0.10764597254720601},{"text":"Yeah.","start":893.47504,"end":893.715,"sentiment":"neutral","sentiment_score":0.10574650764465332},{"text":"So we just need SIP trunks.","start":893.715,"end":895.815,"sentiment":"neutral","sentiment_score":0.15664980312188467}],"sentiment":"neutral","sentiment_score":0.08006759569048881,"num_words":25,"start":871.805,"end":895.815},{"sentences":[{"text":"SIP trunks with some good backups.","start":896.35504,"end":898.995,"sentiment":"neutral","sentiment_score":0.2106698900461197},{"text":"Yeah.","start":898.995,"end":899.235,"sentiment":"neutral","sentiment_score":-0.003714226186275482},{"text":"We don't want the phones to go offline.","start":899.235,"end":901.255,"sentiment":"neutral","sentiment_score":-0.14154569059610367},{"text":"Like, I do use VoIP cloud URL network sorry, VoIP cloud.","start":901.79504,"end":906.055,"sentiment":"neutral","sentiment_score":0.001959117976101962},{"text":"And I I don't feel comfortable.","start":906.41003,"end":908.51,"sentiment":"negative","sentiment_score":-0.4813920675466458}],"sentiment":"neutral","sentiment_score":-0.08558945369441062,"num_words":32,"start":896.35504,"end":908.51},{"sentences":[{"text":"I I put my customers in there, but I don't feel comfortable putting my own numbers in there.","start":908.65,"end":913.31,"sentiment":"negative","sentiment_score":-0.4790736668639713},{"text":"Because we have had issues where yeah.","start":913.45,"end":916.41003,"sentiment":"neutral","sentiment_score":-0.13102613602365767},{"text":"There there there've been yeah.","start":916.41003,"end":917.77,"sentiment":"neutral","sentiment_score":-0.19446689188480376},{"text":"There's been outages, man.","start":917.77,"end":919.05005,"sentiment":"neutral","sentiment_score":-0.33282868564128876},{"text":"Like like like if it yeah.","start":919.05005,"end":921.325,"sentiment":"neutral","sentiment_score":-0.29282988607883453}],"sentiment":"negative","sentiment_score":-0.3400284368544817,"num_words":40,"start":908.65,"end":921.325},{"sentences":[{"text":"It stops and then, you know, calls all stop and then we can't even do redirection or anything.","start":921.325,"end":926.065,"sentiment":"neutral","sentiment_score":-0.057936987115277186},{"text":"Yeah.","start":926.765,"end":927.085,"sentiment":"neutral","sentiment_score":0.011176221072673798},{"text":"Because their system goes down.","start":927.085,"end":928.86505,"sentiment":"neutral","sentiment_score":0.05453190430998802},{"text":"And 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seven.","start":964.05,"end":965.17,"sentiment":"neutral","sentiment_score":0.014584942953661084}],"sentiment":"neutral","sentiment_score":0.015551640049499623,"num_words":17,"start":955.365,"end":965.17},{"sentences":[{"text":"Yeah.","start":965.17,"end":965.67,"sentiment":"neutral","sentiment_score":0.011137756519019604},{"text":"It won't be cat.","start":971.25,"end":972.255,"sentiment":"neutral","sentiment_score":-0.08024581894278526},{"text":"I mean, like, it's it's a VoIP service.","start":972.255,"end":974.09503,"sentiment":"neutral","sentiment_score":-0.075190594419837},{"text":"So I think I don't know if it'll gonna be Cat a or Cat c.","start":974.09503,"end":976.755,"sentiment":"neutral","sentiment_score":-0.057498721530040105},{"text":"Coming from another VoIP service individual yeah.","start":977.375,"end":980.415,"sentiment":"neutral","sentiment_score":-0.022528002836874554}],"sentiment":"neutral","sentiment_score":-0.05518706049770117,"num_words":35,"start":965.17,"end":980.415},{"sentences":[{"text":"It's all in the no.","start":980.415,"end":982.09503,"sentiment":"neutral","sentiment_score":-0.03698806278407574},{"text":"No.","start":982.09503,"end":982.335,"sentiment":"neutral","sentiment_score":-0.08636775612831116},{"text":"They're they're they're us.","start":982.335,"end":983.795,"sentiment":"neutral","sentiment_score":-0.057051194831728935},{"text":"So I have a lot of five numbers plus, you know, like like, 2 or 31 300 numbers and zero three numbers and and a few things.","start":983.855,"end":994.62,"sentiment":"neutral","sentiment_score":-0.0005523899604600889},{"text":"I can send you a screenshot of everything, but I need to move from these guys.","start":994.62,"end":999.12,"sentiment":"neutral","sentiment_score":-0.011610506218858063}],"sentiment":"neutral","sentiment_score":-0.013211235430372774,"num_words":53,"start":980.415,"end":999.12},{"sentences":[{"text":"Yeah.","start":1005.735,"end":1006.235,"sentiment":"neutral","sentiment_score":0.015510288998484612},{"text":"Yeah.","start":1010.615,"end":1010.855,"sentiment":"neutral","sentiment_score":0.011184381321072578},{"text":"Okay.","start":1010.855,"end":1011.255,"sentiment":"neutral","sentiment_score":0.013739455491304398},{"text":"Just yeah.","start":1011.255,"end":1013.33,"sentiment":"neutral","sentiment_score":0.020230617374181747},{"text":"Let me know about the WhatsApp details because I have a call with, the client at 03:00.","start":1013.33,"end":1018.79004,"sentiment":"neutral","sentiment_score":0.020788370138582063}],"sentiment":"neutral","sentiment_score":0.019740802405232735,"num_words":22,"start":1005.735,"end":1018.79004},{"sentences":[{"text":"So initially, we thought of using WhatsApp, API, like, WhatsApp business API.","start":1019.09,"end":1024.63,"sentiment":"neutral","sentiment_score":0.005855246602247159},{"text":"That's totally different to WhatsApp business and, you know, like like the normal WhatsApp.","start":1025.105,"end":1030.005,"sentiment":"neutral","sentiment_score":-0.028970636119733433},{"text":"But that you need to exactly.","start":1030.545,"end":1038.405,"sentiment":"neutral","sentiment_score":-0.13806717097759247},{"text":"Yeah.","start":1038.465,"end":1038.965,"sentiment":"neutral","sentiment_score":0.010470595210790634},{"text":"Yeah.","start":1039.025,"end":1039.525,"sentiment":"neutral","sentiment_score":0.005484234541654587}],"sentiment":"neutral","sentiment_score":-0.03375806301654152,"num_words":34,"start":1019.09,"end":1039.525},{"sentences":[{"text":"He exactly.","start":1042.4801,"end":1043.7001,"sentiment":"neutral","sentiment_score":-0.010288801975548267},{"text":"But the thing is he wanted, like, a whole service desk desk system.","start":1043.76,"end":1047.62,"sentiment":"neutral","sentiment_score":0.13126938904707247},{"text":"And if you search for something called Chatwood, c h a t, wood, w o o d, Chatwood, they use this WhatsApp multichannel communication system.","start":1047.92,"end":1058.895,"sentiment":"neutral","sentiment_score":0.13907060980796815},{"text":"So it it Chatwood.","start":1059.5951,"end":1062.175,"sentiment":"neutral","sentiment_score":0.11159748118370771},{"text":"Yeah.","start":1062.2351,"end":1062.7351,"sentiment":"neutral","sentiment_score":0.04461060464382171}],"sentiment":"neutral","sentiment_score":0.1256375606275267,"num_words":45,"start":1042.4801,"end":1062.7351},{"sentences":[{"text":"Yeah.","start":1063.5951,"end":1063.755,"sentiment":"neutral","sentiment_score":0.103631392121315},{"text":"Yeah.","start":1063.755,"end":1063.9951,"sentiment":"neutral","sentiment_score":0.14793984591960907},{"text":"That one that's actually a open source sort of free system, and it works really well because, you know, you can have only one WhatsApp number, and then all the agents Chatwood.","start":1063.9951,"end":1079.0901,"sentiment":"neutral","sentiment_score":0.3080179878161289},{"text":"Yeah.","start":1079.0901,"end":1079.41,"sentiment":"neutral","sentiment_score":0.020253323018550873},{"text":"Yeah.","start":1079.41,"end":1079.73,"sentiment":"neutral","sentiment_score":0.020353633910417557}],"sentiment":"neutral","sentiment_score":0.281909827919056,"num_words":36,"start":1063.5951,"end":1079.73},{"sentences":[{"text":"W o o t, Chatwood.","start":1079.73,"end":1081.03,"sentiment":"neutral","sentiment_score":0.015046774782240391},{"text":"He wanted that, but, yeah, he wanted that whole, you know, like, service desk ticketing system.","start":1093.245,"end":1099.22,"sentiment":"neutral","sentiment_score":0.08586355182342231},{"text":"But the problem is, like, one on one client, it's easy.","start":1099.6,"end":1102.66,"sentiment":"neutral","sentiment_score":0.0041768483140251856},{"text":"We could we could do for one client to one client, but he wants the group functionality.","start":1102.88,"end":1107.9401,"sentiment":"neutral","sentiment_score":0.049690742483910394},{"text":"Group functionality just came up recently in February, and I tried to get the WhatsApp number of one of my mobile number to have it, you know, like API.","start":1108.845,"end":1119.165,"sentiment":"neutral","sentiment_score":0.03681791085621406}],"sentiment":"neutral","sentiment_score":0.04368535989226821,"num_words":78,"start":1079.73,"end":1119.165},{"sentences":[{"text":"But then they said you need to to get that compliant, you need to send, like, thousand messages, 2,000 individual contacts.","start":1119.165,"end":1126.0299,"sentiment":"neutral","sentiment_score":-0.05154637602113542},{"text":"Only then they can do something like that.","start":1126.0299,"end":1128.61,"sentiment":"neutral","sentiment_score":-0.02899553207680583},{"text":"So I I let it go.","start":1128.9099,"end":1130.35,"sentiment":"neutral","sentiment_score":0.03572269715368748},{"text":"Yeah.","start":1130.35,"end":1130.5099,"sentiment":"neutral","sentiment_score":-0.04622406139969826},{"text":"I mean, like, it's too much process.","start":1130.5099,"end":1132.21,"sentiment":"neutral","sentiment_score":-0.2153569608926773}],"sentiment":"neutral","sentiment_score":-0.061716854832200116,"num_words":43,"start":1119.165,"end":1132.21},{"sentences":[{"text":"And also the in initiation should start from us, and then the client replies back within twenty four hours also get charged for it.","start":1132.9099,"end":1141.305,"sentiment":"neutral","sentiment_score":-0.03476045544569691},{"text":"The it's it's more complex.","start":1141.305,"end":1143.145,"sentiment":"neutral","sentiment_score":-0.01622354225255549},{"text":"Yeah.","start":1143.145,"end":1143.465,"sentiment":"neutral","sentiment_score":0.0017952881753444672},{"text":"We we did the digging, and I feel like this five five or six virtual numbers.","start":1143.465,"end":1150.285,"sentiment":"neutral","sentiment_score":0.008766869606915861},{"text":"And then, like you said, like, for the admin, they can just keep one more number and be part of the whole group, and then she can see all the communication going.","start":1150.745,"end":1159.14,"sentiment":"neutral","sentiment_score":0.05847941938554868}],"sentiment":"neutral","sentiment_score":0.014077410003385292,"num_words":78,"start":1132.9099,"end":1159.14},{"sentences":[{"text":"Yeah.","start":1164.88,"end":1165.38,"sentiment":"neutral","sentiment_score":-0.015699591487646103},{"text":"No.","start":1166.64,"end":1166.88,"sentiment":"neutral","sentiment_score":-0.18858450651168823},{"text":"No.","start":1166.88,"end":1167.12,"sentiment":"neutral","sentiment_score":-0.21487194299697876},{"text":"No.","start":1167.12,"end":1167.36,"sentiment":"neutral","sentiment_score":-0.25496166944503784},{"text":"No.","start":1167.36,"end":1167.6001,"sentiment":"neutral","sentiment_score":-0.2663004696369171}],"sentiment":"neutral","sentiment_score":-0.18808363601565362,"num_words":5,"start":1164.88,"end":1167.6001},{"sentences":[{"text":"Only six six engineers.","start":1167.6001,"end":1169.2201,"sentiment":"neutral","sentiment_score":-0.15206397511065006},{"text":"And the good part is one of these engineers leave.","start":1169.8451,"end":1171.765,"sentiment":"neutral","sentiment_score":0.1829737015068531},{"text":"They can just remove it from their phone and then put it into the next engineer's phone.","start":1171.765,"end":1175.4651,"sentiment":"neutral","sentiment_score":0.11856719588532168},{"text":"Yeah.","start":1186.11,"end":1186.59,"sentiment":"neutral","sentiment_score":-0.09793892502784728},{"text":"But he's got about twenty, twenty five different groups.","start":1186.59,"end":1189.73,"sentiment":"neutral","sentiment_score":-0.13443375213278663}],"sentiment":"neutral","sentiment_score":0.04705562805984079,"num_words":41,"start":1167.6001,"end":1189.73},{"sentences":[{"text":"And the the reason why he's gone with the WhatsApp is that the farmers don't want to use anything else other than, you know, WhatsApp or even SMS is crap.","start":1189.95,"end":1199.705,"sentiment":"negative","sentiment_score":-0.334542370090882},{"text":"So you don't get good quality of photos and things like that.","start":1199.845,"end":1203.065,"sentiment":"negative","sentiment_score":-0.36704966177543},{"text":"But WhatsApp just worked out well for them, and they don't wanna take change away from WhatsApp.","start":1203.125,"end":1207.785,"sentiment":"neutral","sentiment_score":-0.0514640810296816},{"text":"So internally.","start":1209.445,"end":1214.2,"sentiment":"neutral","sentiment_score":0.09473619982600212},{"text":"Yeah.","start":1214.58,"end":1215.08,"sentiment":"neutral","sentiment_score":0.046630240976810455}],"sentiment":"neutral","sentiment_score":-0.24322022227269988,"num_words":62,"start":1189.95,"end":1215.08},{"sentences":[{"text":"Oh, good.","start":1216.4199,"end":1217.16,"sentiment":"neutral","sentiment_score":0.28284022212028503},{"text":"System.","start":1220.1799,"end":1220.66,"sentiment":"neutral","sentiment_score":0.15959063172340393},{"text":"Yeah.","start":1220.66,"end":1221.16,"sentiment":"neutral","sentiment_score":0.15138375759124756},{"text":"Yeah.","start":1225.86,"end":1226.205,"sentiment":"neutral","sentiment_score":0.14570072293281555},{"text":"Yep.","start":1228.5249,"end":1229.0249,"sentiment":"neutral","sentiment_score":0.13515236973762512}],"sentiment":"neutral","sentiment_score":0.19291798770427704,"num_words":6,"start":1216.4199,"end":1229.0249},{"sentences":[{"text":"I think you've already given one number.","start":1234.845,"end":1236.765,"sentiment":"neutral","sentiment_score":0.010262123358968114},{"text":"Yeah.","start":1236.765,"end":1237.265,"sentiment":"neutral","sentiment_score":0.02613898739218712},{"text":"Because I I yeah.","start":1245.8501,"end":1250.03,"sentiment":"neutral","sentiment_score":0.1327277012169361},{"text":"Mhmm.","start":1250.89,"end":1251.39,"sentiment":"neutral","sentiment_score":0.011681648902595043},{"text":"I think so.","start":1263.855,"end":1264.495,"sentiment":"neutral","sentiment_score":0.12110487371683121}],"sentiment":"neutral","sentiment_score":0.06274255786411231,"num_words":16,"start":1234.845,"end":1264.495},{"sentences":[{"text":"Yeah.","start":1264.495,"end":1264.995,"sentiment":"neutral","sentiment_score":0.09921781718730928},{"text":"AP.","start":1279.16,"end":1279.66,"sentiment":"neutral","sentiment_score":0.057936862111091614},{"text":"Okay.","start":1280.3601,"end":1280.8601,"sentiment":"neutral","sentiment_score":0.0704210102558136},{"text":"Yeah.","start":1284.135,"end":1284.635,"sentiment":"neutral","sentiment_score":0.14622315764427185},{"text":"I registering.","start":1289.175,"end":1290.235,"sentiment":"neutral","sentiment_score":0.17257852852344513}],"sentiment":"neutral","sentiment_score":0.1198259840408961,"num_words":6,"start":1264.495,"end":1290.235},{"sentences":[{"text":"Okay.","start":1292.535,"end":1292.935,"sentiment":"neutral","sentiment_score":0.19186577200889587},{"text":"No problem.","start":1292.935,"end":1293.495,"sentiment":"neutral","sentiment_score":0.3034801334142685},{"text":"I'll check this one out, and then we can take it from there.","start":1293.495,"end":1297.175,"sentiment":"neutral","sentiment_score":0.2712699381204752},{"text":"I think that's a bit more safer option.","start":1297.175,"end":1301.02,"sentiment":"neutral","sentiment_score":0.24090992659330368},{"text":"So Yeah.","start":1303.0,"end":1311.505,"sentiment":"neutral","sentiment_score":0.0014370735734701157}],"sentiment":"neutral","sentiment_score":0.24059572285757616,"num_words":26,"start":1292.535,"end":1311.505},{"sentences":[{"text":"MGA ID.","start":1311.505,"end":1312.385,"sentiment":"neutral","sentiment_score":-0.03374547138810158},{"text":"I think that they're gonna change that.","start":1312.385,"end":1314.065,"sentiment":"neutral","sentiment_score":-0.10763362262930189},{"text":"Like, they they're not using that SMS feature anymore.","start":1314.065,"end":1317.285,"sentiment":"neutral","sentiment_score":-0.10447562734285991},{"text":"Yeah.","start":1332.0,"end":1332.5,"sentiment":"neutral","sentiment_score":0.037638790905475616},{"text":"Yeah.","start":1335.36,"end":1335.795,"sentiment":"neutral","sentiment_score":0.032972127199172974}],"sentiment":"neutral","sentiment_score":-0.08452980145812035,"num_words":20,"start":1311.505,"end":1335.795},{"sentences":[{"text":"I'll log in to the portal.","start":1338.8351,"end":1340.115,"sentiment":"neutral","sentiment_score":-0.0036878657216827073},{"text":"I don't know if I still have the old portal or the new portal.","start":1340.115,"end":1343.155,"sentiment":"neutral","sentiment_score":-0.09664205887487956},{"text":"I'm not sure.","start":1343.155,"end":1343.9751,"sentiment":"neutral","sentiment_score":-0.10106694449981053},{"text":"But yeah.","start":1344.5951,"end":1347.795,"sentiment":"neutral","sentiment_score":-0.014535758644342422},{"text":"I've got this oh, yeah.","start":1347.795,"end":1349.235,"sentiment":"neutral","sentiment_score":0.05253116264939308}],"sentiment":"neutral","sentiment_score":-0.04815775187065204,"num_words":30,"start":1338.8351,"end":1349.235},{"sentences":[{"text":"I'm in the new portal.","start":1349.235,"end":1350.27,"sentiment":"neutral","sentiment_score":0.04096982292830944},{"text":"Suggested new portal.","start":1350.43,"end":1351.97,"sentiment":"neutral","sentiment_score":0.032011949767669044},{"text":"So numbers yeah.","start":1353.79,"end":1355.87,"sentiment":"neutral","sentiment_score":0.09175884475310643},{"text":"I have this 9940 number, and I think it's going to VoIP SIP number.","start":1355.87,"end":1360.61,"sentiment":"neutral","sentiment_score":0.05623065161385706},{"text":"Yep.","start":1382.3,"end":1382.4601,"sentiment":"neutral","sentiment_score":0.1608133167028427}],"sentiment":"neutral","sentiment_score":0.058623228365412124,"num_words":26,"start":1349.235,"end":1382.4601},{"sentences":[{"text":"Yeah.","start":1382.4601,"end":1382.9601,"sentiment":"neutral","sentiment_score":0.16129472851753235},{"text":"Okay.","start":1387.74,"end":1388.24,"sentiment":"neutral","sentiment_score":0.10923996567726137},{"text":"Yep.","start":1388.3,"end":1388.625,"sentiment":"neutral","sentiment_score":0.09313054382801056},{"text":"O four three four 369 550.","start":1393.265,"end":1400.565,"sentiment":"neutral","sentiment_score":0.0060673692884544534},{"text":"Yes.","start":1408.48,"end":1408.88,"sentiment":"neutral","sentiment_score":0.08982158452272415}],"sentiment":"neutral","sentiment_score":0.048989103827625516,"num_words":10,"start":1382.4601,"end":1408.88},{"sentences":[{"text":"That's right.","start":1408.88,"end":1409.36,"sentiment":"neutral","sentiment_score":0.13586309552192688},{"text":"Yes.","start":1409.36,"end":1409.86,"sentiment":"neutral","sentiment_score":0.09777866303920746},{"text":"Okay.","start":1415.84,"end":1416.255,"sentiment":"neutral","sentiment_score":0.11720100045204164},{"text":"SMS.","start":1420.335,"end":1420.835,"sentiment":"neutral","sentiment_score":0.03758259490132332},{"text":"Oh, yeah.","start":1421.055,"end":1421.375,"sentiment":"neutral","sentiment_score":0.06096705421805382}],"sentiment":"neutral","sentiment_score":0.09231750826750483,"num_words":7,"start":1408.88,"end":1421.375},{"sentences":[{"text":"I did receive two way testing two way SMS.","start":1421.375,"end":1423.875,"sentiment":"neutral","sentiment_score":0.05337140129672156},{"text":"Yep.","start":1426.655,"end":1427.155,"sentiment":"neutral","sentiment_score":0.07410537451505661},{"text":"Okay.","start":1436.52,"end":1436.92,"sentiment":"neutral","sentiment_score":0.10241235047578812},{"text":"I've sent it.","start":1436.92,"end":1437.9,"sentiment":"neutral","sentiment_score":0.0923938478032748},{"text":"So where did you see the SMS come through?","start":1443.8,"end":1445.775,"sentiment":"neutral","sentiment_score":0.05472085542149014}],"sentiment":"neutral","sentiment_score":0.06202302516802498,"num_words":23,"start":1421.375,"end":1445.775},{"sentences":[{"text":"No.","start":1450.495,"end":1450.655,"sentiment":"neutral","sentiment_score":-0.04073801264166832},{"text":"I've launched the -hub.com comstack .com dashboard.","start":1450.655,"end":1454.435,"sentiment":"neutral","sentiment_score":-0.0037320507690310487},{"text":"Services and SMS.","start":1456.975,"end":1461.395,"sentiment":"neutral","sentiment_score":0.04106366882721583},{"text":"Okay.","start":1467.67,"end":1467.91,"sentiment":"neutral","sentiment_score":0.06443257629871368},{"text":"Yeah.","start":1467.91,"end":1468.23,"sentiment":"neutral","sentiment_score":0.0756426751613617}],"sentiment":"neutral","sentiment_score":0.0151079915320644,"num_words":13,"start":1450.495,"end":1468.23},{"sentences":[{"text":"You got it.","start":1468.23,"end":1468.97,"sentiment":"neutral","sentiment_score":0.10203664749860764},{"text":"Launch SMS.","start":1469.27,"end":1470.15,"sentiment":"neutral","sentiment_score":0.0814099870622158},{"text":"Okay.","start":1470.15,"end":1470.65,"sentiment":"neutral","sentiment_score":0.06675691902637482},{"text":"Okay.","start":1478.005,"end":1478.245,"sentiment":"neutral","sentiment_score":0.12036605179309844},{"text":"Got it.","start":1478.245,"end":1478.5651,"sentiment":"neutral","sentiment_score":0.1374797560274601}],"sentiment":"neutral","sentiment_score":0.103445822166072,"num_words":9,"start":1468.23,"end":1478.5651},{"sentences":[{"text":"Got it.","start":1478.5651,"end":1478.885,"sentiment":"neutral","sentiment_score":0.12805525213479996},{"text":"Yeah.","start":1478.885,"end":1479.205,"sentiment":"neutral","sentiment_score":0.11576985567808153},{"text":"Received that sent.","start":1479.205,"end":1480.345,"sentiment":"neutral","sentiment_score":0.11341696977615356},{"text":"Yep.","start":1484.085,"end":1484.585,"sentiment":"neutral","sentiment_score":0.07485976815223694},{"text":"Yeah.","start":1488.9501,"end":1489.1901,"sentiment":"neutral","sentiment_score":0.11389368772506714}],"sentiment":"neutral","sentiment_score":0.11261059064418077,"num_words":8,"start":1478.5651,"end":1489.1901},{"sentences":[{"text":"Yeah.","start":1489.1901,"end":1489.43,"sentiment":"neutral","sentiment_score":0.07640418410301208},{"text":"I could see it.","start":1489.43,"end":1490.4701,"sentiment":"neutral","sentiment_score":0.059624720364809036},{"text":"Yeah.","start":1490.4701,"end":1490.79,"sentiment":"neutral","sentiment_score":0.07350669801235199},{"text":"I saw it.","start":1490.79,"end":1491.6901,"sentiment":"neutral","sentiment_score":0.08551252881685893},{"text":"Reply on my SMS.","start":1496.63,"end":1498.9501,"sentiment":"neutral","sentiment_score":0.08180801942944527}],"sentiment":"neutral","sentiment_score":0.07478303290330447,"num_words":13,"start":1489.1901,"end":1498.9501},{"sentences":[{"text":"Yeah.","start":1498.9501,"end":1499.4501,"sentiment":"neutral","sentiment_score":0.10503482818603516},{"text":"Okay.","start":1513.675,"end":1514.175,"sentiment":"positive","sentiment_score":0.36359745264053345},{"text":"Yeah.","start":1521.48,"end":1521.8,"sentiment":"neutral","sentiment_score":0.05178756266832352},{"text":"Oh, yeah.","start":1521.8,"end":1522.36,"sentiment":"neutral","sentiment_score":0.03816690668463707},{"text":"I need to download WhatsApp somewhere.","start":1522.36,"end":1524.54,"sentiment":"neutral","sentiment_score":0.03281083609908819}],"sentiment":"neutral","sentiment_score":0.07214715213260868,"num_words":11,"start":1498.9501,"end":1524.54},{"sentences":[{"text":"Yeah.","start":1528.4551,"end":1528.9551,"sentiment":"neutral","sentiment_score":0.09428956359624864},{"text":"Okay.","start":1533.495,"end":1533.895,"sentiment":"neutral","sentiment_score":0.03315015137195587},{"text":"Yeah.","start":1533.895,"end":1534.395,"sentiment":"neutral","sentiment_score":-0.014133690856397152},{"text":"Let me check here.","start":1537.895,"end":1543.34,"sentiment":"neutral","sentiment_score":0.013103192672133446},{"text":"448003994.","start":1543.56,"end":1550.62,"sentiment":"neutral","sentiment_score":0.028812363743782043}],"sentiment":"neutral","sentiment_score":0.024316394818015397,"num_words":8,"start":1528.4551,"end":1550.62},{"sentences":[{"text":"Yeah.","start":1558.935,"end":1559.255,"sentiment":"neutral","sentiment_score":0.02568630687892437},{"text":"Yeah.","start":1559.255,"end":1559.755,"sentiment":"neutral","sentiment_score":0.018283845856785778},{"text":"No.","start":1565.5701,"end":1565.97,"sentiment":"neutral","sentiment_score":-0.18328920006752017},{"text":"No.","start":1565.97,"end":1566.13,"sentiment":"neutral","sentiment_score":-0.2034814804792404},{"text":"No.","start":1566.13,"end":1566.37,"sentiment":"neutral","sentiment_score":-0.2342512011528015}],"sentiment":"neutral","sentiment_score":-0.11541034579277039,"num_words":5,"start":1558.935,"end":1566.37},{"sentences":[{"text":"Three c x, I don't think so for him.","start":1566.37,"end":1568.13,"sentiment":"neutral","sentiment_score":-0.23540345331033072},{"text":"Like, it's gonna be additional cost for three c x for him.","start":1568.13,"end":1571.51,"sentiment":"neutral","sentiment_score":-0.16798643209040165},{"text":"I think we'll just forward tech one forwards to the tech mobile their their personal number.","start":1571.5701,"end":1576.995,"sentiment":"neutral","sentiment_score":-0.007445370429195464},{"text":"Yeah.","start":1584.035,"end":1584.355,"sentiment":"neutral","sentiment_score":0.00657001044601202},{"text":"Incoming.","start":1584.355,"end":1584.855,"sentiment":"neutral","sentiment_score":-0.0013841732870787382}],"sentiment":"neutral","sentiment_score":-0.10893354755348693,"num_words":39,"start":1566.37,"end":1584.855},{"sentences":[{"text":"Yeah.","start":1584.915,"end":1585.315,"sentiment":"neutral","sentiment_score":0.0023693395778536797},{"text":"Incoming SIP trunk needs to be created to forward it.","start":1585.315,"end":1587.875,"sentiment":"neutral","sentiment_score":0.007202623784542084},{"text":"Right?","start":1587.875,"end":1588.375,"sentiment":"neutral","sentiment_score":0.016183672472834587},{"text":"That's fine.","start":1594.66,"end":1595.22,"sentiment":"neutral","sentiment_score":0.09947697818279266},{"text":"I mean, like, that's yeah.","start":1595.22,"end":1597.4,"sentiment":"neutral","sentiment_score":-0.0621545746922493}],"sentiment":"neutral","sentiment_score":-0.001117877221029055,"num_words":19,"start":1584.915,"end":1597.4},{"sentences":[{"text":"Yeah.","start":1599.54,"end":1600.04,"sentiment":"neutral","sentiment_score":-0.04357408732175827},{"text":"Yeah.","start":1605.62,"end":1605.86,"sentiment":"neutral","sentiment_score":-0.049755822867155075},{"text":"Because if if you yeah.","start":1605.86,"end":1608.575,"sentiment":"neutral","sentiment_score":-0.06698856046423315},{"text":"Inbound and then they No.","start":1608.575,"end":1619.3201,"sentiment":"neutral","sentiment_score":-0.05591302709653974},{"text":"They won't be making any call out.","start":1619.3201,"end":1621.5,"sentiment":"neutral","sentiment_score":-0.263323221887861}],"sentiment":"neutral","sentiment_score":-0.13426844216883183,"num_words":19,"start":1599.54,"end":1621.5},{"sentences":[{"text":"Yeah.","start":1621.56,"end":1621.88,"sentiment":"neutral","sentiment_score":-0.04722275584936142},{"text":"I think it'll be only incoming calls.","start":1621.88,"end":1623.9801,"sentiment":"neutral","sentiment_score":-0.08364416685487543},{"text":"Oh, we have a problem.","start":1630.04,"end":1631.42,"sentiment":"neutral","sentiment_score":-0.18716823905706406},{"text":"I tried sending call drops out call drops out.","start":1632.3351,"end":1640.0951,"sentiment":"neutral","sentiment_score":-0.2001569163468149},{"text":"I think it's still okay.","start":1640.0951,"end":1642.5751,"sentiment":"neutral","sentiment_score":-0.07714927494525911}],"sentiment":"neutral","sentiment_score":-0.1391011755913496,"num_words":27,"start":1621.56,"end":1642.5751},{"sentences":[{"text":"I mean, like, they can call from WhatsApp.","start":1642.5751,"end":1644.1951,"sentiment":"neutral","sentiment_score":-0.008628824027255177},{"text":"Yeah.","start":1653.73,"end":1654.13,"sentiment":"neutral","sentiment_score":0.02419358491897583},{"text":"Yeah.","start":1654.13,"end":1654.45,"sentiment":"neutral","sentiment_score":0.012690458446741104},{"text":"I'm trying.","start":1654.45,"end":1655.19,"sentiment":"neutral","sentiment_score":-0.009404858341440558},{"text":"So 0480039940.","start":1655.73,"end":1660.895,"sentiment":"neutral","sentiment_score":-0.004177571623586118}],"sentiment":"neutral","sentiment_score":-0.0042365291987412745,"num_words":14,"start":1642.5751,"end":1660.895},{"sentences":[{"text":"It's telling automatic to automate verify with your missed call or to do another way.","start":1661.915,"end":1668.2351,"sentiment":"neutral","sentiment_score":-0.012053185577193896},{"text":"Let me see SMS it can do.","start":1668.2351,"end":1669.515,"sentiment":"neutral","sentiment_score":0.05386463978460857},{"text":"Oh, receive SMS.","start":1669.515,"end":1670.4951,"sentiment":"neutral","sentiment_score":0.010385680012404919},{"text":"Yeah.","start":1672.635,"end":1673.135,"sentiment":"neutral","sentiment_score":-0.00011994130909442902},{"text":"No.","start":1673.275,"end":1673.515,"sentiment":"neutral","sentiment_score":-0.16656938195228577}],"sentiment":"neutral","sentiment_score":0.0022489782077846705,"num_words":27,"start":1661.915,"end":1673.515},{"sentences":[{"text":"They're doing the phone call So yeah.","start":1673.515,"end":1678.74,"sentiment":"neutral","sentiment_score":-0.2615927372659956},{"text":"Oh, yeah.","start":1678.74,"end":1679.14,"sentiment":"neutral","sentiment_score":-0.03969920612871647},{"text":"It's come through.","start":1679.14,"end":1680.04,"sentiment":"neutral","sentiment_score":-0.03192477176586787},{"text":"So yeah.","start":1681.4601,"end":1682.4401,"sentiment":"neutral","sentiment_score":-0.009443804621696472},{"text":"One 25879 Yeah.","start":1682.66,"end":1692.375,"sentiment":"neutral","sentiment_score":0.03205157505969206}],"sentiment":"neutral","sentiment_score":-0.11347381014596014,"num_words":17,"start":1673.515,"end":1692.375},{"sentences":[{"text":"I've got it here.","start":1692.375,"end":1693.355,"sentiment":"neutral","sentiment_score":0.09679605439305305},{"text":"Verifying.","start":1693.815,"end":1694.315,"sentiment":"neutral","sentiment_score":0.0694556012749672},{"text":"Verified.","start":1695.735,"end":1696.215,"sentiment":"neutral","sentiment_score":0.11742808669805528},{"text":"Yeah.","start":1696.215,"end":1696.455,"sentiment":"neutral","sentiment_score":0.13121744990348816},{"text":"It works.","start":1696.455,"end":1697.115,"sentiment":"neutral","sentiment_score":0.1924111768603325}],"sentiment":"neutral","sentiment_score":0.12112307879659864,"num_words":9,"start":1692.375,"end":1697.115},{"sentences":[{"text":"WhatsApp business account?","start":1701.1749,"end":1703.02,"sentiment":"neutral","sentiment_score":0.03210460518797239},{"text":"Yeah.","start":1703.02,"end":1703.52,"sentiment":"neutral","sentiment_score":0.016805320978164673},{"text":"Hold on one second.","start":1712.62,"end":1713.76,"sentiment":"neutral","sentiment_score":-0.07757481187582016},{"text":"Something something weird.","start":1714.62,"end":1718.5651,"sentiment":"neutral","sentiment_score":-0.2214596370855967},{"text":"Take your phone, please.","start":1743.12,"end":1744.0,"sentiment":"neutral","sentiment_score":-0.20130087435245514}],"sentiment":"neutral","sentiment_score":-0.11111750130852063,"num_words":15,"start":1701.1749,"end":1744.0},{"sentences":[{"text":"I didn't try again.","start":1744.0,"end":1744.905,"sentiment":"neutral","sentiment_score":-0.24688715860247612},{"text":"No.","start":1744.905,"end":1745.405,"sentiment":"neutral","sentiment_score":-0.25188350677490234},{"text":"Because the thing is, it says create your business profile, but the problem is see, it keeps saying check your you can see with that number?","start":1757.865,"end":1770.2,"sentiment":"neutral","sentiment_score":-0.07755885194413938},{"text":"Okay.","start":1772.6599,"end":1773.105,"sentiment":"neutral","sentiment_score":-0.016007855534553528},{"text":"No.","start":1776.465,"end":1776.705,"sentiment":"neutral","sentiment_score":-0.13781413435935974}],"sentiment":"neutral","sentiment_score":-0.1033267964129195,"num_words":33,"start":1744.0,"end":1776.705},{"sentences":[{"text":"No.","start":1776.705,"end":1776.945,"sentiment":"neutral","sentiment_score":-0.1910991668701172},{"text":"I haven't set up the profile yet.","start":1776.945,"end":1778.385,"sentiment":"neutral","sentiment_score":-0.10106995914663587},{"text":"Let me just get this completed.","start":1778.385,"end":1781.445,"sentiment":"neutral","sentiment_score":-0.02760121909280618},{"text":"It's finishing up.","start":1802.605,"end":1803.885,"sentiment":"neutral","sentiment_score":0.03466119493047396},{"text":"Oh, yeah.","start":1803.885,"end":1804.205,"sentiment":"neutral","sentiment_score":0.07521501183509827}],"sentiment":"neutral","sentiment_score":-0.04262013615746247,"num_words":19,"start":1776.705,"end":1804.205},{"sentences":[{"text":"I've got yours.","start":1804.205,"end":1805.105,"sentiment":"neutral","sentiment_score":0.08578625321388245},{"text":"Message.","start":1805.245,"end":1805.745,"sentiment":"neutral","sentiment_score":0.03627326339483261},{"text":"Yeah.","start":1809.725,"end":1810.02,"sentiment":"neutral","sentiment_score":0.10585064440965652},{"text":"Yes.","start":1824.945,"end":1825.265,"sentiment":"neutral","sentiment_score":0.13964872062206268},{"text":"Now one other thing is I need to create a group and see if it works.","start":1825.265,"end":1829.125,"sentiment":"neutral","sentiment_score":0.1257317764684558}],"sentiment":"neutral","sentiment_score":0.1159472641619769,"num_words":22,"start":1804.205,"end":1829.125},{"sentences":[{"text":"Like this WhatsApp business, if you can create a group.","start":1829.905,"end":1832.8049,"sentiment":"neutral","sentiment_score":0.10118763409554958},{"text":"Yeah.","start":1836.065,"end":1836.465,"sentiment":"neutral","sentiment_score":0.06749290227890015},{"text":"Okay.","start":1836.465,"end":1836.965,"sentiment":"neutral","sentiment_score":0.061984024941921234},{"text":"Yeah.","start":1840.3,"end":1840.62,"sentiment":"neutral","sentiment_score":0.033325955271720886},{"text":"New group.","start":1840.62,"end":1841.4401,"sentiment":"neutral","sentiment_score":0.02034161426126957}],"sentiment":"neutral","sentiment_score":0.08102416346470515,"num_words":15,"start":1829.905,"end":1841.4401},{"sentences":[{"text":"Oh, you can't you can't start chat right now.","start":1843.5,"end":1846.46,"sentiment":"neutral","sentiment_score":-0.1755722744597329},{"text":"What's that?","start":1846.46,"end":1847.2001,"sentiment":"neutral","sentiment_score":-0.11320551484823227},{"text":"Oh, your account is restricted right now.","start":1848.7001,"end":1851.945,"sentiment":"neutral","sentiment_score":-0.28684844289507183},{"text":"Oh, because it's a brand new account, it it takes six hours for it to your account is restricted right now.","start":1854.725,"end":1862.325,"sentiment":"neutral","sentiment_score":-0.23586349118323552},{"text":"Recent activity on your account may be a sign of spam, automated, or bulk messaging.","start":1862.325,"end":1866.4,"sentiment":"neutral","sentiment_score":-0.3067484696706136}],"sentiment":"neutral","sentiment_score":-0.2475714992593836,"num_words":54,"start":1843.5,"end":1866.4},{"sentences":[{"text":"You can answer calls, reply to new messages, and keep messaging in your chat and group.","start":1867.18,"end":1871.42,"sentiment":"neutral","sentiment_score":-0.08473925944417715},{"text":"You won't be able to start a new chat and use some of the other features.","start":1871.42,"end":1875.68,"sentiment":"neutral","sentiment_score":-0.16231213603168726},{"text":"So it takes six hours for it to kick in.","start":1876.555,"end":1879.4551,"sentiment":"neutral","sentiment_score":-0.18895241171121596},{"text":"I I think that's fine.","start":1884.875,"end":1885.915,"sentiment":"neutral","sentiment_score":0.15564409643411636},{"text":"I think we can create a group, because I can't create a group from this phone because it's brand new.","start":1885.915,"end":1895.21,"sentiment":"neutral","sentiment_score":0.12914080116897822}],"sentiment":"neutral","sentiment_score":-0.03703447670411708,"num_words":67,"start":1867.18,"end":1895.21},{"sentences":[{"text":"Because the number is brand new.","start":1898.63,"end":1900.25,"sentiment":"neutral","sentiment_score":-0.06095673143863678},{"text":"Also, some people have used this number.","start":1901.6699,"end":1903.85,"sentiment":"neutral","sentiment_score":-0.01874729771433132},{"text":"Yeah.","start":1906.71,"end":1907.145,"sentiment":"neutral","sentiment_score":-0.1930411159992218},{"text":"I think this number has been assigned.","start":1907.305,"end":1909.3251,"sentiment":"neutral","sentiment_score":-0.1538469386952264},{"text":"Oh, so I've got I've got some old people's WhatsApp WhatsApp come through.","start":1909.9451,"end":1914.525,"sentiment":"neutral","sentiment_score":-0.051753134395067506}],"sentiment":"neutral","sentiment_score":-0.07175682078334777,"num_words":34,"start":1898.63,"end":1914.525},{"sentences":[{"text":"Yeah.","start":1918.025,"end":1918.265,"sentiment":"neutral","sentiment_score":0.0210336409509182},{"text":"I can see it.","start":1918.265,"end":1919.16,"sentiment":"neutral","sentiment_score":0.017996872309595346},{"text":"Yeah.","start":1926.2001,"end":1926.7001,"sentiment":"neutral","sentiment_score":-0.005147939547896385},{"text":"Yeah.","start":1935.625,"end":1936.105,"sentiment":"neutral","sentiment_score":-0.08102346211671829},{"text":"I just need to wait wait for it to not be used for spam or some things.","start":1936.105,"end":1940.365,"sentiment":"neutral","sentiment_score":-0.23982012666323604}],"sentiment":"neutral","sentiment_score":-0.169587184364597,"num_words":24,"start":1918.025,"end":1940.365},{"sentences":[{"text":"When we get the numbers, can you get consecutive numbers from this one?","start":1942.9049,"end":1948.45,"sentiment":"neutral","sentiment_score":0.09026958162967975},{"text":"Like like specific mobile numbers or you get just like a lot of numbers?","start":1948.45,"end":1953.11,"sentiment":"neutral","sentiment_score":-0.10371603923184532},{"text":"That's fine.","start":1963.545,"end":1964.025,"sentiment":"neutral","sentiment_score":0.17333483695983887},{"text":"When the customers actually request for it, then I can ask for ask for this number.","start":1964.025,"end":1969.0851,"sentiment":"neutral","sentiment_score":0.03885697235818952},{"text":"Is it there on the is there on the portal?","start":1977.5199,"end":1979.62,"sentiment":"neutral","sentiment_score":0.020299368910491465}],"sentiment":"neutral","sentiment_score":0.016233726049011403,"num_words":55,"start":1942.9049,"end":1979.62},{"sentences":[{"text":"Can I click all the number?","start":1982.0,"end":1983.46,"sentiment":"neutral","sentiment_score":0.004309575539082289},{"text":"Oh, okay.","start":1986.7999,"end":1987.5399,"sentiment":"neutral","sentiment_score":-0.017546406015753746},{"text":"Just take a screenshot and send on WhatsApp number.","start":1995.895,"end":1997.895,"sentiment":"neutral","sentiment_score":0.017053305274910398},{"text":"It says okay.","start":1997.895,"end":2005.5751,"sentiment":"neutral","sentiment_score":0.04158442094922066},{"text":"So we can get, like, 77967779687796 9.","start":2005.5751,"end":2013.88,"sentiment":"neutral","sentiment_score":0.0914235624617764}],"sentiment":"neutral","sentiment_score":0.03366528106508432,"num_words":27,"start":1982.0,"end":2013.88},{"sentences":[{"text":"Yep.","start":2018.02,"end":2018.42,"sentiment":"neutral","sentiment_score":0.04353487119078636},{"text":"Yep.","start":2018.42,"end":2018.92,"sentiment":"neutral","sentiment_score":0.0428793802857399},{"text":"No.","start":2024.285,"end":2024.525,"sentiment":"neutral","sentiment_score":-0.20844988524913788},{"text":"No.","start":2024.525,"end":2024.685,"sentiment":"neutral","sentiment_score":-0.22444972395896912},{"text":"No.","start":2024.685,"end":2024.765,"sentiment":"neutral","sentiment_score":-0.22664029896259308}],"sentiment":"neutral","sentiment_score":-0.11462513133883476,"num_words":5,"start":2018.02,"end":2024.765},{"sentences":[{"text":"No.","start":2024.765,"end":2025.005,"sentiment":"neutral","sentiment_score":-0.12802451848983765},{"text":"None of these I'm gonna send to the customers.","start":2025.005,"end":2027.185,"sentiment":"neutral","sentiment_score":0.021211012370056577},{"text":"Like, I what we'll do is, like, I'll get I'll get them to subscribe for six different numbers and then take it and, you know, do this management like this.","start":2027.725,"end":2036.89,"sentiment":"neutral","sentiment_score":0.19898888717095056},{"text":"And then what we can do is whatever group that they're already on, they can add to that group and then remove their personal number from that.","start":2036.89,"end":2046.555,"sentiment":"neutral","sentiment_score":0.09999294068526339},{"text":"I think that's the easiest way.","start":2047.035,"end":2048.575,"sentiment":"neutral","sentiment_score":0.2717358445127805}],"sentiment":"neutral","sentiment_score":0.14195569415819154,"num_words":73,"start":2024.765,"end":2048.575},{"sentences":[{"text":"Yep.","start":2055.5151,"end":2056.0151,"sentiment":"neutral","sentiment_score":0.12495429813861848},{"text":"Yeah.","start":2061.0352,"end":2061.5352,"sentiment":"neutral","sentiment_score":0.009282439947128296},{"text":"No.","start":2066.7202,"end":2067.2002,"sentiment":"neutral","sentiment_score":-0.1759091317653656},{"text":"Outbound calls is gonna be very yeah.","start":2067.2002,"end":2069.2202,"sentiment":"neutral","sentiment_score":-0.126887885587556},{"text":"It's gonna be hard because if they wanna make let me see.","start":2069.36,"end":2072.24,"sentiment":"neutral","sentiment_score":-0.08317808775852124}],"sentiment":"neutral","sentiment_score":-0.08763748390430753,"num_words":22,"start":2055.5151,"end":2072.24},{"sentences":[{"text":"If he wants outbound calls, then he needs to actually have a phone system and then download an app to make phone calls and everything.","start":2072.24,"end":2079.0151,"sentiment":"neutral","sentiment_score":-0.0015064436942338944},{"text":"Right?","start":2079.0151,"end":2079.5151,"sentiment":"neutral","sentiment_score":0.05047256126999855},{"text":"And can that can that cloud cloud phone system bring in SMS too?","start":2098.79,"end":2103.0151,"sentiment":"neutral","sentiment_score":0.15605182831103986},{"text":"So each Ringotel.","start":2111.475,"end":2113.895,"sentiment":"neutral","sentiment_score":0.08776518205801646},{"text":"So they install another app for incoming and outgoing calls that is like GSM, and then also SMS will come in there.","start":2116.05,"end":2124.31,"sentiment":"neutral","sentiment_score":0.07434856332838535}],"sentiment":"neutral","sentiment_score":0.06156951838056557,"num_words":64,"start":2072.24,"end":2124.31},{"sentences":[{"text":"Okay.","start":2126.77,"end":2127.27,"sentiment":"neutral","sentiment_score":0.11346504092216492},{"text":"Unless can can can can the manage yeah.","start":2127.705,"end":2131.7852,"sentiment":"neutral","sentiment_score":-0.029484042897820473},{"text":"Can the manager log in to the log in to the cloud portal and and access these mess messages?","start":2131.7852,"end":2137.5652,"sentiment":"neutral","sentiment_score":0.061649000566256676},{"text":"On the okay.","start":2143.7,"end":2147.64,"sentiment":"neutral","sentiment_score":0.09819234162569046},{"text":"Okay.","start":2157.46,"end":2157.7,"sentiment":"neutral","sentiment_score":0.04720800369977951}],"sentiment":"neutral","sentiment_score":0.043459648033604026,"num_words":32,"start":2126.77,"end":2157.7},{"sentences":[{"text":"She can see all of that.","start":2157.7,"end":2158.66,"sentiment":"neutral","sentiment_score":0.018978069846828777},{"text":"Yeah.","start":2158.66,"end":2158.875,"sentiment":"neutral","sentiment_score":-0.009745299816131592},{"text":"Okay.","start":2164.795,"end":2165.295,"sentiment":"neutral","sentiment_score":-0.14464861154556274},{"text":"Maybe for I mean, like, I'm I'm just I'm just looking.","start":2174.49,"end":2176.8901,"sentiment":"neutral","sentiment_score":-0.09856421635909514},{"text":"It's not important to have SMS anyway, but think of re registering the phone and SMS.","start":2176.8901,"end":2183.23,"sentiment":"neutral","sentiment_score":-0.13965615909546614}],"sentiment":"neutral","sentiment_score":-0.09597801193594932,"num_words":35,"start":2157.7,"end":2183.23},{"sentences":[{"text":"Like like, if if if the technician leaves or something like that, they can't access.","start":2184.6501,"end":2189.1501,"sentiment":"neutral","sentiment_score":-0.25756453176339467},{"text":"The admin lady should log into the portal and and retrieve the SMS.","start":2190.4648,"end":2194.2249,"sentiment":"neutral","sentiment_score":0.02295086017021766},{"text":"You know?","start":2194.2249,"end":2194.8848,"sentiment":"neutral","sentiment_score":0.022757737897336483},{"text":"Also, if she wants to log into one of these WhatsApp accounts, we can actually log in with phone number and SMS codes, or it might just send to WhatsApp SMS itself.","start":2195.025,"end":2205.2048,"sentiment":"neutral","sentiment_score":0.029336465755477548},{"text":"But I think the other method what you said was good.","start":2205.32,"end":2207.72,"sentiment":"neutral","sentiment_score":0.13709161836992612}],"sentiment":"neutral","sentiment_score":-0.014696117975328066,"num_words":73,"start":2184.6501,"end":2207.72},{"sentences":[{"text":"Instead of five engineers, she can have six engineers with one admin, and she can see all the conversations going on.","start":2207.72,"end":2213.66,"sentiment":"neutral","sentiment_score":0.04073189908549899},{"text":"They kick him out from that WhatsApp and yeah.","start":2230.345,"end":2233.32,"sentiment":"neutral","sentiment_score":-0.08809354280432065},{"text":"Yeah.","start":2237.38,"end":2237.88,"sentiment":"neutral","sentiment_score":0.058536022901535034},{"text":"I mean that's fine.","start":2241.94,"end":2245.3,"sentiment":"neutral","sentiment_score":0.023939408361911774},{"text":"That's not Yeah.","start":2245.3,"end":2249.015,"sentiment":"neutral","sentiment_score":0.009889268626769384}],"sentiment":"neutral","sentiment_score":0.006486564678581138,"num_words":38,"start":2207.72,"end":2249.015},{"sentences":[{"text":"So hold on one second.","start":2250.275,"end":2251.7148,"sentiment":"neutral","sentiment_score":0.08939380049705506},{"text":"So All all good.","start":2251.7148,"end":2256.515,"sentiment":"positive","sentiment_score":0.3432167321443558},{"text":"Yeah.","start":2256.515,"end":2257.015,"sentiment":"neutral","sentiment_score":0.10575105249881744},{"text":"The SMS and phone.","start":2257.555,"end":2258.835,"sentiment":"neutral","sentiment_score":0.031952878925949335},{"text":"Yeah.","start":2258.835,"end":2259.335,"sentiment":"neutral","sentiment_score":0.0415014773607254}],"sentiment":"neutral","sentiment_score":0.1396599984417359,"num_words":15,"start":2250.275,"end":2259.335},{"sentences":[{"text":"Yep.","start":2261.86,"end":2262.36,"sentiment":"neutral","sentiment_score":0.01772250048816204},{"text":"Or she can just log in to individual cloud phone system, right, to access the SMS.","start":2264.34,"end":2270.12,"sentiment":"neutral","sentiment_score":-0.02835244103334844},{"text":"Okay.","start":2283.495,"end":2283.975,"sentiment":"neutral","sentiment_score":0.015610774978995323},{"text":"That's also not a problem.","start":2283.975,"end":2285.015,"sentiment":"neutral","sentiment_score":0.17749624848365783},{"text":"Yeah.","start":2285.015,"end":2285.175,"sentiment":"neutral","sentiment_score":0.18598900735378265}],"sentiment":"neutral","sentiment_score":0.027215186196068924,"num_words":24,"start":2261.86,"end":2285.175},{"sentences":[{"text":"We can we can look into that later.","start":2285.175,"end":2286.795,"sentiment":"neutral","sentiment_score":0.1700724959373474},{"text":"Now you said $5 per extension?","start":2287.27,"end":2289.6902,"sentiment":"neutral","sentiment_score":0.05402853060513735},{"text":"$5 per extension.","start":2292.79,"end":2294.07,"sentiment":"neutral","sentiment_score":0.02021249880393346},{"text":"So if they have No.","start":2294.07,"end":2300.115,"sentiment":"neutral","sentiment_score":-0.016045667231082916},{"text":"No.","start":2300.115,"end":2300.195,"sentiment":"neutral","sentiment_score":-0.15222087502479553}],"sentiment":"neutral","sentiment_score":0.06577997549396494,"num_words":23,"start":2285.175,"end":2300.195},{"sentences":[{"text":"No.","start":2300.195,"end":2300.435,"sentiment":"neutral","sentiment_score":-0.1676681935787201},{"text":"No.","start":2300.435,"end":2300.5151,"sentiment":"neutral","sentiment_score":-0.2079451084136963},{"text":"I'm just walking around.","start":2300.5151,"end":2301.575,"sentiment":"neutral","sentiment_score":-0.16574973985552788},{"text":"Yeah.","start":2302.355,"end":2302.855,"sentiment":"neutral","sentiment_score":-0.010559186339378355},{"text":"Bingo.","start":2306.2751,"end":2306.7751,"sentiment":"neutral","sentiment_score":0.06704090535640717}],"sentiment":"neutral","sentiment_score":-0.12276631779968739,"num_words":8,"start":2300.195,"end":2306.7751},{"sentences":[{"text":"Long ago.","start":2309.635,"end":2310.455,"sentiment":"neutral","sentiment_score":0.0009979382157325745},{"text":"Okay.","start":2324.3901,"end":2324.71,"sentiment":"neutral","sentiment_score":0.08292471617460251},{"text":"So then then that that's a cloud phone system.","start":2324.71,"end":2327.5752,"sentiment":"neutral","sentiment_score":0.08513534979687797},{"text":"You download the app and you just log in with the email or different password or something like that.","start":2327.5752,"end":2331.0952,"sentiment":"neutral","sentiment_score":0.10904924061737563},{"text":"Right?","start":2331.0952,"end":2331.5952,"sentiment":"neutral","sentiment_score":0.12027975171804428}],"sentiment":"neutral","sentiment_score":0.0951048145070672,"num_words":32,"start":2309.635,"end":2331.5952},{"sentences":[{"text":"And yep.","start":2331.655,"end":2336.3252,"sentiment":"neutral","sentiment_score":0.08050920814275742},{"text":"Okay.","start":2341.82,"end":2342.32,"sentiment":"neutral","sentiment_score":0.2038778066635132},{"text":"Yep.","start":2345.98,"end":2346.48,"sentiment":"neutral","sentiment_score":0.17231422662734985},{"text":"Yep.","start":2358.055,"end":2358.215,"sentiment":"neutral","sentiment_score":0.21816764771938324},{"text":"Yep.","start":2358.215,"end":2358.715,"sentiment":"neutral","sentiment_score":0.21183514595031736}],"sentiment":"neutral","sentiment_score":0.16120220720767975,"num_words":6,"start":2331.655,"end":2358.715},{"sentences":[{"text":"Yep.","start":2361.735,"end":2362.235,"sentiment":"neutral","sentiment_score":0.20213697850704193},{"text":"Done.","start":2364.13,"end":2364.3699,"sentiment":"neutral","sentiment_score":0.14178518950939178},{"text":"Done.","start":2364.3699,"end":2364.45,"sentiment":"neutral","sentiment_score":0.13864070177078247},{"text":"Okay.","start":2364.45,"end":2364.93,"sentiment":"neutral","sentiment_score":0.1017472892999649},{"text":"Now also billing is you bill us and we bill the client or you have a billing portal in your invoicing and everything?","start":2364.93,"end":2374.47,"sentiment":"neutral","sentiment_score":0.10687020453421966}],"sentiment":"neutral","sentiment_score":0.11267869864349012,"num_words":27,"start":2361.735,"end":2374.47},{"sentences":[{"text":"Yeah.","start":2392.1,"end":2392.26,"sentiment":"neutral","sentiment_score":0.06092366576194763},{"text":"Yeah.","start":2392.26,"end":2392.42,"sentiment":"neutral","sentiment_score":0.06688648462295532},{"text":"We yeah.","start":2392.42,"end":2392.98,"sentiment":"neutral","sentiment_score":0.08235237002372742},{"text":"We use Xero for accounting.","start":2392.98,"end":2394.28,"sentiment":"neutral","sentiment_score":0.10093529969453811},{"text":"Yep.","start":2398.18,"end":2398.68,"sentiment":"neutral","sentiment_score":0.16913434863090515}],"sentiment":"neutral","sentiment_score":0.09663257375359535,"num_words":10,"start":2392.1,"end":2398.68},{"sentences":[{"text":"Yeah.","start":2400.5,"end":2400.9,"sentiment":"neutral","sentiment_score":-0.04675770178437233},{"text":"I don't want to bill the client per SMS or per call.","start":2400.9,"end":2404.28,"sentiment":"neutral","sentiment_score":-0.24834326406319937},{"text":"I want to do, like, a package of per number cost and then give, like, a fair use of, like, I don't know, thousand SMS or, like, thousand calls, something like that.","start":2404.5352,"end":2413.195,"sentiment":"neutral","sentiment_score":-0.11421844153665006},{"text":"Build it up.","start":2413.5752,"end":2414.215,"sentiment":"neutral","sentiment_score":-0.03514877210060755},{"text":"And if it crosses that yeah.","start":2414.215,"end":2416.395,"sentiment":"neutral","sentiment_score":-0.05713779106736183}],"sentiment":"neutral","sentiment_score":-0.13203963078558445,"num_words":54,"start":2400.5,"end":2416.395},{"sentences":[{"text":"If it crosses because I've been doing that lately lately with other clients from VoIP Cloud.","start":2416.82,"end":2421.4,"sentiment":"neutral","sentiment_score":-0.17301726527512074},{"text":"It's such a pain every month.","start":2421.6199,"end":2422.98,"sentiment":"negative","sentiment_score":-0.5112517376740774},{"text":"I need to go and, you know, see the reporting and all this stuff.","start":2422.98,"end":2426.04,"sentiment":"neutral","sentiment_score":-0.33083238133362364},{"text":"So I just put, like, $10 credit or something, and they never make more than $2 or 3 dollar worth of calls.","start":2426.18,"end":2431.935,"sentiment":"neutral","sentiment_score":-0.1655565652657639},{"text":"However okay.","start":2435.755,"end":2438.255,"sentiment":"neutral","sentiment_score":0.15400954335927963}],"sentiment":"neutral","sentiment_score":-0.23002775597075623,"num_words":60,"start":2416.82,"end":2438.255},{"sentences":[{"text":"Sender ID also you've sender ID has become a bit more different now.","start":2438.395,"end":2443.595,"sentiment":"neutral","sentiment_score":-0.010065238994474594},{"text":"Right?","start":2443.595,"end":2443.755,"sentiment":"neutral","sentiment_score":0.02113247849047184},{"text":"Like, you need to register it with and you guys can do that?","start":2443.755,"end":2450.51,"sentiment":"neutral","sentiment_score":0.028959568303364974},{"text":"Sender ID.","start":2456.33,"end":2457.13,"sentiment":"neutral","sentiment_score":-0.22202937304973602},{"text":"Yeah.","start":2457.13,"end":2457.585,"sentiment":"neutral","sentiment_score":-0.06218573823571205}],"sentiment":"neutral","sentiment_score":-0.007982857494304578,"num_words":30,"start":2438.395,"end":2457.585},{"sentences":[{"text":"Okay.","start":2459.425,"end":2459.925,"sentiment":"neutral","sentiment_score":-0.002565719187259674},{"text":"That's fine.","start":2462.785,"end":2463.525,"sentiment":"neutral","sentiment_score":0.11841238662600517},{"text":"Mhmm.","start":2468.785,"end":2468.865,"sentiment":"neutral","sentiment_score":-0.1436467170715332},{"text":"Lizard company or yeah.","start":2468.865,"end":2470.385,"sentiment":"neutral","sentiment_score":-0.21209760382771492},{"text":"Running sending scam or something.","start":2470.385,"end":2472.545,"sentiment":"neutral","sentiment_score":-0.25329933762550355}],"sentiment":"neutral","sentiment_score":-0.1557134435727046,"num_words":13,"start":2459.425,"end":2472.545},{"sentences":[{"text":"Okay.","start":2472.545,"end":2472.96,"sentiment":"neutral","sentiment_score":-0.055646054446697235},{"text":"I don't think they need this client needs it, but I'll do one thing.","start":2473.04,"end":2477.52,"sentiment":"neutral","sentiment_score":-0.05398554487952164},{"text":"First thing, we'll get this let me get this sold to that person.","start":2477.52,"end":2480.96,"sentiment":"neutral","sentiment_score":-0.042617143919834725},{"text":"Like, they really need it.","start":2480.96,"end":2482.3398,"sentiment":"neutral","sentiment_score":-0.13441684991121292},{"text":"I gave up, like, two months ago, and last two months, they've been sending messages and emails.","start":2482.4,"end":2488.335,"sentiment":"neutral","sentiment_score":-0.04229871117893387}],"sentiment":"neutral","sentiment_score":-0.05513257786631584,"num_words":50,"start":2472.545,"end":2488.335},{"sentences":[{"text":"Roy, can we get this working?","start":2488.4949,"end":2489.775,"sentiment":"neutral","sentiment_score":0.0979768658677737},{"text":"Can we get this working?","start":2489.775,"end":2490.915,"sentiment":"neutral","sentiment_score":0.09246761649847031},{"text":"The only reason is, like, what we wanted to give them is a proper WhatsApp API integration with all the all the ticketing system and everything.","start":2491.2148,"end":2499.075,"sentiment":"neutral","sentiment_score":0.0023229656597742667},{"text":"But because what yeah.","start":2499.455,"end":2506.71,"sentiment":"neutral","sentiment_score":-0.0003351448103785515},{"text":"It's a big this is best option.","start":2506.71,"end":2511.19,"sentiment":"neutral","sentiment_score":-0.003955177962779999}],"sentiment":"neutral","sentiment_score":0.022532699164003134,"num_words":48,"start":2488.4949,"end":2511.19},{"sentences":[{"text":"Yeah.","start":2511.19,"end":2511.69,"sentiment":"neutral","sentiment_score":0.0496540293097496},{"text":"Yep.","start":2516.945,"end":2517.445,"sentiment":"neutral","sentiment_score":0.06225879117846489},{"text":"Done.","start":2521.745,"end":2522.0652,"sentiment":"neutral","sentiment_score":0.022378278896212574},{"text":"Done.","start":2522.0652,"end":2522.185,"sentiment":"neutral","sentiment_score":-0.020546238869428635},{"text":"I think yeah.","start":2522.185,"end":2522.8652,"sentiment":"neutral","sentiment_score":-0.0533841202656428}],"sentiment":"neutral","sentiment_score":-0.006629642897418568,"num_words":7,"start":2511.19,"end":2522.8652},{"sentences":[{"text":"For for time's sake, we can actually do this.","start":2522.8652,"end":2524.965,"sentiment":"neutral","sentiment_score":0.03430760594912701},{"text":"Okay.","start":2526.8499,"end":2527.17,"sentiment":"neutral","sentiment_score":0.021238800138235092},{"text":"I'll I'll get this model sorted out.","start":2527.17,"end":2529.25,"sentiment":"neutral","sentiment_score":0.09491158915417534},{"text":"Okay.","start":2529.25,"end":2529.5698,"sentiment":"neutral","sentiment_score":0.07966089248657227},{"text":"I'll I'll talk to him and give the pricing later on.","start":2529.5698,"end":2532.0698,"sentiment":"neutral","sentiment_score":0.07860777391628786}],"sentiment":"neutral","sentiment_score":0.06685292356294291,"num_words":29,"start":2522.8652,"end":2532.0698},{"sentences":[{"text":"But if they're happy with the whole process and and they they wanna go ahead, then I'll I'll create up a bundled package for for that specific client.","start":2532.21,"end":2541.225,"sentiment":"neutral","sentiment_score":0.28215803897806574},{"text":"And then if I have any doubts, I'll give you a call.","start":2541.525,"end":2543.525,"sentiment":"neutral","sentiment_score":0.07785914434740941},{"text":"I mean, like, we haven't I haven't really put things with you guys, but I'm gonna work something out.","start":2543.525,"end":2551.045,"sentiment":"neutral","sentiment_score":0.11632006184050911},{"text":"It's just that the cloud the system that we have for VoIP cloud is very easy to set up and, you know, create SIP trunks and everything as such.","start":2551.045,"end":2559.6802,"sentiment":"positive","sentiment_score":0.34725372904333573},{"text":"There's like a visual to visual place.","start":2559.9001,"end":2562.08,"sentiment":"neutral","sentiment_score":0.23284910193511418}],"sentiment":"neutral","sentiment_score":0.23942229320344172,"num_words":95,"start":2532.21,"end":2562.08},{"sentences":[{"text":"I need to log in and see.","start":2568.2349,"end":2569.515,"sentiment":"neutral","sentiment_score":0.03482077882758209},{"text":"I haven't done it, but moving forward, I mean, like, as long as we can do we'll bring our phone system to you first.","start":2569.515,"end":2575.515,"sentiment":"neutral","sentiment_score":0.0526903992674003},{"text":"And then it's just such a pain to teach all the engineers who come and go with the system.","start":2575.515,"end":2581.1199,"sentiment":"neutral","sentiment_score":-0.1675669850879594},{"text":"You know?","start":2581.1199,"end":2581.6,"sentiment":"neutral","sentiment_score":-0.06141375005245209},{"text":"Like, we wanna put everything in one system so if something goes wrong, they can they can just do it themselves.","start":2581.6,"end":2586.98,"sentiment":"neutral","sentiment_score":-0.07942579881775946}],"sentiment":"neutral","sentiment_score":-0.047482561064909584,"num_words":73,"start":2568.2349,"end":2586.98},{"sentences":[{"text":"But, you know, when we get another phone system, then we need to create KB and and provide support for all of that.","start":2587.04,"end":2592.72,"sentiment":"neutral","sentiment_score":-0.08347641838633496},{"text":"That's just a pain.","start":2592.72,"end":2594.02,"sentiment":"negative","sentiment_score":-0.4803808182477951},{"text":"But I'll I'll I'll get this working, mate.","start":2594.3152,"end":2596.3352,"sentiment":"neutral","sentiment_score":0.020479004131630063},{"text":"Yep.","start":2610.73,"end":2611.23,"sentiment":"neutral","sentiment_score":0.008015117608010769},{"text":"Okay.","start":2614.97,"end":2615.29,"sentiment":"neutral","sentiment_score":0.00209927000105381}],"sentiment":"neutral","sentiment_score":-0.09912255338418323,"num_words":37,"start":2587.04,"end":2615.29},{"sentences":[{"text":"Yeah.","start":2615.29,"end":2615.53,"sentiment":"neutral","sentiment_score":0.025528766214847565},{"text":"You can keep access later on.","start":2615.53,"end":2616.81,"sentiment":"neutral","sentiment_score":0.02820916163424651},{"text":"That's not a problem.","start":2616.81,"end":2617.79,"sentiment":"neutral","sentiment_score":-0.16730700648622587},{"text":"Okay.","start":2621.53,"end":2621.985,"sentiment":"neutral","sentiment_score":0.19566407799720764},{"text":"Yeah.","start":2633.905,"end":2634.24,"sentiment":"neutral","sentiment_score":0.06264132261276245}],"sentiment":"neutral","sentiment_score":-0.016626068408815906,"num_words":13,"start":2615.29,"end":2634.24},{"sentences":[{"text":"Get me the cloud phone system AI stuff.","start":2643.92,"end":2646.255,"sentiment":"neutral","sentiment_score":0.016794433584436774},{"text":"Yeah.","start":2646.4949,"end":2646.9949,"sentiment":"neutral","sentiment_score":0.0863262489438057},{"text":"Yep.","start":2650.8948,"end":2651.3948,"sentiment":"neutral","sentiment_score":0.07911443710327148},{"text":"Yep.","start":2652.335,"end":2652.835,"sentiment":"neutral","sentiment_score":0.0584748201072216},{"text":"Okay.","start":2655.9348,"end":2656.335,"sentiment":"neutral","sentiment_score":0.03874925523996353}],"sentiment":"neutral","sentiment_score":0.03308501917247971,"num_words":12,"start":2643.92,"end":2656.335},{"sentences":[{"text":"Yeah.","start":2656.335,"end":2656.835,"sentiment":"neutral","sentiment_score":0.06054519861936569},{"text":"Done.","start":2658.1748,"end":2658.335,"sentiment":"neutral","sentiment_score":0.07188098132610321},{"text":"Done.","start":2658.335,"end":2658.575,"sentiment":"neutral","sentiment_score":0.09654568135738371},{"text":"Okay.","start":2658.575,"end":2658.815,"sentiment":"neutral","sentiment_score":0.28471213579177856},{"text":"I think that's good.","start":2658.815,"end":2659.65,"sentiment":"positive","sentiment_score":0.34317129850387573}],"sentiment":"neutral","sentiment_score":0.23579614888876677,"num_words":8,"start":2656.335,"end":2659.65},{"sentences":[{"text":"AI agents.","start":2664.6099,"end":2665.41,"sentiment":"neutral","sentiment_score":0.08685289695858955},{"text":"Okay.","start":2665.41,"end":2665.91,"sentiment":"neutral","sentiment_score":0.06257853657007217},{"text":"What do you suggest?","start":2666.6099,"end":2667.67,"sentiment":"neutral","sentiment_score":0.01978350430727005},{"text":"The no problem.","start":2667.73,"end":2669.5698,"sentiment":"neutral","sentiment_score":0.045679631332556404},{"text":"Yeah.","start":2669.5698,"end":2669.8098,"sentiment":"neutral","sentiment_score":0.0584922693669796}],"sentiment":"neutral","sentiment_score":0.04644995555281639,"num_words":11,"start":2664.6099,"end":2669.8098},{"sentences":[{"text":"I'll I'll speak to you soon.","start":2669.8098,"end":2670.77,"sentiment":"neutral","sentiment_score":0.0495687456180652},{"text":"Yeah.","start":2670.77,"end":2670.8901,"sentiment":"neutral","sentiment_score":0.010194463655352592},{"text":"I mean, like, I wanted to know where where do you make money?","start":2670.8901,"end":2673.25,"sentiment":"neutral","sentiment_score":-0.06951718447873226},{"text":"Like, is it more from the call volume or cloud phone system or something?","start":2673.25,"end":2677.145,"sentiment":"neutral","sentiment_score":-0.057168317692620416},{"text":"Because then I can look at other options and bring bring those services to you guys.","start":2677.145,"end":2681.165,"sentiment":"neutral","sentiment_score":0.07715576817281544}],"sentiment":"neutral","sentiment_score":-0.003239612355828285,"num_words":50,"start":2669.8098,"end":2681.165},{"sentences":[{"text":"Like like yeah.","start":2682.025,"end":2683.885,"sentiment":"neutral","sentiment_score":0.03788831333319346},{"text":"Okay.","start":2691.065,"end":2691.565,"sentiment":"neutral","sentiment_score":0.11889465153217316},{"text":"Yep.","start":2696.6401,"end":2697.1401,"sentiment":"neutral","sentiment_score":0.20765921473503113},{"text":"Okay.","start":2697.52,"end":2698.02,"sentiment":"neutral","sentiment_score":0.19450697302818296},{"text":"Yep.","start":2700.8801,"end":2701.3801,"sentiment":"neutral","sentiment_score":0.06434246152639389}],"sentiment":"neutral","sentiment_score":0.09986689154590879,"num_words":7,"start":2682.025,"end":2701.3801},{"sentences":[{"text":"Yeah.","start":2710.095,"end":2710.5752,"sentiment":"neutral","sentiment_score":0.1126866564154625},{"text":"Yeah.","start":2710.5752,"end":2710.8152,"sentiment":"neutral","sentiment_score":0.1760534942150116},{"text":"That makes sense.","start":2710.8152,"end":2711.715,"sentiment":"neutral","sentiment_score":0.21818330883979797},{"text":"Okay.","start":2716.0151,"end":2716.5151,"sentiment":"neutral","sentiment_score":-0.013600394129753113},{"text":"Okay.","start":2718.495,"end":2718.995,"sentiment":"neutral","sentiment_score":0.05102446302771568}],"sentiment":"neutral","sentiment_score":0.1401020208639758,"num_words":7,"start":2710.095,"end":2718.995},{"sentences":[{"text":"SMS is facing off.","start":2730.83,"end":2732.29,"sentiment":"neutral","sentiment_score":-0.051920874044299126},{"text":"Okay.","start":2733.605,"end":2733.9248,"sentiment":"neutral","sentiment_score":0.0032094959169626236},{"text":"I'll done.","start":2733.9248,"end":2735.4448,"sentiment":"neutral","sentiment_score":0.12170857470482586},{"text":"I'll I'll create some of the cloud phone system, look at it.","start":2735.4448,"end":2738.1648,"sentiment":"neutral","sentiment_score":0.17493370237449804},{"text":"Let me see if this guy, I can actually do the whole cloud phone system plus SMS thing.","start":2738.1648,"end":2742.255,"sentiment":"neutral","sentiment_score":0.19143512638078797}],"sentiment":"neutral","sentiment_score":0.15091837439182643,"num_words":37,"start":2730.83,"end":2742.255},{"sentences":[{"text":"So at least we can get get the ball rolling.","start":2742.575,"end":2744.575,"sentiment":"neutral","sentiment_score":0.12778275422751903},{"text":"Yeah.","start":2744.575,"end":2745.075,"sentiment":"neutral","sentiment_score":0.13746002316474917},{"text":"Oh, good.","start":2745.4548,"end":2745.9348,"sentiment":"positive","sentiment_score":0.4300490617752075},{"text":"Thanks, Sean.","start":2745.9348,"end":2746.4949,"sentiment":"positive","sentiment_score":0.3617173880338669},{"text":"We'll speak soon.","start":2746.4949,"end":2747.4749,"sentiment":"neutral","sentiment_score":0.0940368299682935}],"sentiment":"neutral","sentiment_score":0.18227394194238716,"num_words":18,"start":2742.575,"end":2747.4749},{"sentences":[{"text":"Yeah.","start":2747.855,"end":2748.255,"sentiment":"neutral","sentiment_score":0.1569565236568451},{"text":"All good.","start":2748.255,"end":2748.6548,"sentiment":"positive","sentiment_score":0.4629463404417038},{"text":"Take care, mate.","start":2748.6548,"end":2749.295,"sentiment":"neutral","sentiment_score":0.2126298745473226},{"text":"Bye bye.","start":2749.295,"end":2749.9548,"sentiment":"neutral","sentiment_score":0.21111372113227844}],"sentiment":"neutral","sentiment_score":0.26787078380584717,"num_words":8,"start":2747.855,"end":2749.9548}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hey, Sean. How are you?\n\nChannel 0: I'm good, Royce. How are you?\n\nChannel 1: Good. Good, mate. Long time no no\n\nChannel 0: It's\n\nChannel 1: here.\n\nChannel 0: been a while.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. I know. You you know, busy, I guess.\n\nChannel 1: Yeah. I'm sort of busy, but, yeah, not not in the not in the telephone industry, but more in the managed\n\nChannel 0: Oh, okay.\n\nChannel 1: service side.\n\nChannel 0: Of course. Yes. Yes.\n\nChannel 1: I I know you last time said that your whole system has changed and you've got a lot of new things.\n\nChannel 0: Yes.\n\nChannel 1: I wanted\n\nChannel 0: Indeed.\n\nChannel 1: to ask, you do mobile phones. Right? Like like, virtual mobile numbers?\n\nChannel 0: Yeah. We do, yeah, mobile service numbers, we call it, which is a virtual mobile\n\nChannel 1: Virtual\n\nChannel 0: service number.\n\nChannel 1: mobile.\n\nChannel 0: That's right.\n\nChannel 1: Yeah.\n\nChannel 0: Yep.\n\nChannel 1: Do do they support, like do the virtual mobile number support WhatsApp?\n\nChannel 0: WhatsApp. As in can you register them to use WhatsApp?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: I'm pretty sure you can do anything you want with them. Like, as in you've got access to a number, you've got access to SMS. So that\n\nChannel 1: Okay.\n\nChannel 0: means that\n\nChannel 1: SMS.\n\nChannel 0: you can\n\nChannel 1: Yeah.\n\nChannel 0: register for a yeah. Register an account on WhatsApp. I don't know much about the WhatsApp business side of things, but is is that a\n\nChannel 1: You\n\nChannel 0: paid service\n\nChannel 1: you worked\n\nChannel 0: for WhatsApp?\n\nChannel 1: yeah.\n\nChannel 0: Or\n\nChannel 1: Have you worked on WhatsApp business APIs, like integrating APIs and things like that?\n\nChannel 0: I haven't personally, but my business partner, Daniel, may have more knowledge around APIs and everything else.\n\nChannel 1: Okay. Yeah. So\n\nChannel 0: What what are you trying to do with this? Like,\n\nChannel 1: so we've\n\nChannel 0: so I\n\nChannel 1: got\n\nChannel 0: can\n\nChannel 1: a\n\nChannel 0: know understand\n\nChannel 1: client.\n\nChannel 0: that you're just gonna\n\nChannel 1: I'll give, yeah, I'll give you a overview. We've got a client\n\nChannel 0: Okay.\n\nChannel 1: who who does service based service based what do you call it? Like like, repair of, you know, big machineries and things like that. So you've\n\nChannel 0: Yep.\n\nChannel 1: got five engineers, and these five\n\nChannel 0: Yep.\n\nChannel 1: engineers, they go to these regional place. They they work with farm farm equipments. You know,\n\nChannel 0: Yep.\n\nChannel 1: those those big farm, I don't know, like cattle feed and things like that. So they\n\nChannel 0: Yep.\n\nChannel 1: they're they're not a big company, but he's got a franchisee here. It's like an international company, but he's got a franchisee here. And they support these machines. Yeah. Now\n\nChannel 0: Yep.\n\nChannel 1: they're dealing with clients who are, like, farmers, farmers and and\n\nChannel 0: Yep.\n\nChannel 1: regional people. So their main mode of communication is WhatsApp. So\n\nChannel 0: Yep. Okay.\n\nChannel 1: the way they've done it is that each engineer has their, you know, they're using their personal phone numbers\n\nChannel 0: Yep.\n\nChannel 1: and using their personal WhatsApp. And they created groups on WhatsApp.\n\nChannel 0: Okay.\n\nChannel 1: And those groups, you know, they add all five engineers in one group and then the customer\n\nChannel 0: Okay.\n\nChannel 1: in one group. And then\n\nChannel 0: Yep.\n\nChannel 1: if something goes wrong, they actually the customer actually responds to the people in that group, telling\n\nChannel 0: Okay.\n\nChannel 1: them, oh, this\n\nChannel 0: Yep.\n\nChannel 1: machine is having issues, or can you call these things? So he's got\n\nChannel 0: Yep.\n\nChannel 1: about, like, twenty, twenty five groups.\n\nChannel 0: Right.\n\nChannel 1: And those groups are like, they they do these ticketing and everything and such and that. Well, not ticketing,\n\nChannel 0: Yep.\n\nChannel 1: but problem now is that he wants to hide the engineer's personal WhatsApp number.\n\nChannel 0: That's easy enough. Yeah. I get that. Yep.\n\nChannel 1: So he wants to hide it and he he doesn't want people to see it. I've looked at WhatsApp business APIs, and there is\n\nChannel 0: Yep.\n\nChannel 1: this API that you can use from from WhatsApp to create business, you know, SMS and things like that. So two options was one called Chatwood, and another one was called some some other you know, Chatwood was one thing where you can have\n\nChannel 0: Yep.\n\nChannel 1: one WhatsApp business number, and then it you you send a message to that. It goes to the system, and then they can create tickets and all this stuff. But\n\nChannel 0: Yep.\n\nChannel 1: the problem is,\n\nChannel 0: We we can That's where we go.\n\nChannel 1: yeah,\n\nChannel 0: That's\n\nChannel 1: the\n\nChannel 0: where we're\n\nChannel 1: problem\n\nChannel 0: going.\n\nChannel 1: is problem is WhatsApp just released\n\nChannel 0: Yep.\n\nChannel 1: WhatsApp group API recently, like February,\n\nChannel 0: Oh, okay.\n\nChannel 1: and getting\n\nChannel 0: Yep.\n\nChannel 1: that sort of activated and and done is very hard.\n\nChannel 0: Okay. So\n\nChannel 1: You need to send\n\nChannel 0: I can\n\nChannel 1: thousand\n\nChannel 0: tell you some yeah. Yeah. Yeah. I can tell you something now. So for instance, we're actually using WhatsApp as well for notifications.\n\nYou know what I mean? We've got a we've created a WhatsApp agent\n\nChannel 1: Okay.\n\nChannel 0: called Comstock Engine, and then it's got its mobile service number.\n\nChannel 1: Yep.\n\nChannel 0: And then from our platform, we can send whatever messages to the group chat. So I think we'd set it up in a similar way like that if that's what you require.\n\nChannel 1: Yes.\n\nChannel 0: And\n\nChannel 1: I\n\nChannel 0: then\n\nChannel 1: think\n\nChannel 0: you\n\nChannel 1: that\n\nChannel 0: can have\n\nChannel 1: where where where is the end end point? Like, for example, if you have one main WhatsApp number for your Comstock, if someone sends\n\nChannel 0: Yep.\n\nChannel 1: you a message, where does it come to? Does it come to one of your phones?\n\nChannel 0: Yeah. This is the thing. So we've got a Comstock hub,\n\nChannel 1: Yep.\n\nChannel 0: and the communication can be within the hub. But I wanna ask Daniel if do we need to separate this into another portal? Probably not. I don't think so. But let me understand this.\n\nIf we provide you mobile service numbers and we host it for you, how\n\nChannel 1: Yep.\n\nChannel 0: many mobile service numbers do you require? Are you just looking for one,\n\nChannel 1: No. No.\n\nChannel 0: or\n\nChannel 1: He needs\n\nChannel 0: are\n\nChannel 1: five.\n\nChannel 0: you looking for multiple five? Minimum five. Right?\n\nChannel 1: Yeah. So it's not minimum five. So one is that if we can use a centralized number for for the whole company, then he's\n\nChannel 0: Yep.\n\nChannel 1: happy with that. You know, like, he's happy to have one centralized number\n\nChannel 0: Yep.\n\nChannel 1: and then, you know, attach WhatsApp into their phones and, like,\n\nChannel 0: Yep.\n\nChannel 1: phone phone account and then also maybe on the computer. So my idea was because if you need to get\n\nChannel 0: Yep.\n\nChannel 1: WhatsApp APIs, like any message coming via API to send to a different system,\n\nChannel 0: Yep.\n\nChannel 1: it's a lot more complex. You need to go to Meta and get get a WhatsApp business registered and and and a lot of jazz there. And\n\nChannel 0: Yes.\n\nChannel 1: they need two way communication and phone calls, and also they need to put the number in WhatsApp group. Apparently, WhatsApp business numbers, you can't put into group. It is just one on one communication.\n\nChannel 0: Oh, okay.\n\nChannel 1: Yeah. So\n\nChannel 0: Okay. So let\n\nChannel 1: ideally\n\nChannel 0: me understand this.\n\nChannel 1: yeah. So ideally, what I looked at as an option would be, they they get five virtual mobile numbers, and,\n\nChannel 0: Yep.\n\nChannel 1: we have the SMS coming into maybe one platform. Like, the manager has that one platform. And then\n\nChannel 0: Yep.\n\nChannel 1: each number, like 1, 2, 3 will be assigned these numbers. And each of the tech has their own personal phone. Okay? So in the\n\nChannel 0: Yep.\n\nChannel 1: personal phone, you can have WhatsApp, and you also have WhatsApp business. So each tech can actually download both WhatsApp. For his own WhatsApp, he can use WhatsApp. And for the\n\nChannel 0: Yeah.\n\nChannel 1: company, he can use WhatsApp business. And\n\nChannel 0: Okay.\n\nChannel 1: then we create groups and all of those things.\n\nChannel 0: Right. I'm not sure what WhatsApp business has different to just normal WhatsApp, but\n\nChannel 1: I\n\nChannel 0: from\n\nChannel 1: think\n\nChannel 0: my\n\nChannel 1: it's\n\nChannel 0: understanding,\n\nChannel 1: pretty much same.\n\nChannel 0: that's the same. Right? So so are\n\nChannel 1: Yeah.\n\nChannel 0: we trying to do this? Are we trying to create so you've got let's start with one number first. I'll give you one\n\nChannel 1: Yep.\n\nChannel 0: virtual mobile number.\n\nChannel 1: Yep.\n\nChannel 0: You wanna add the client to that, and you're gonna add your engineers to that. Correct?\n\nChannel 1: Yes. That's what\n\nChannel 0: To\n\nChannel 1: he wants\n\nChannel 0: that\n\nChannel 1: to\n\nChannel 0: group.\n\nChannel 1: do. Yeah. Yep.\n\nChannel 0: Okay. But but what's preventing your client from seeing your engineers' mobile numbers, is it?\n\nChannel 1: That's fine. As long as it's not their personal number. So the engineers will not put their personal number. So we'll have five engineers, five engineers. Each of them will have company provide virtual numbers.\n\nChannel 0: Okay.\n\nChannel 1: And\n\nChannel 0: Now\n\nChannel 1: then\n\nChannel 0: I now I get that part. So that\n\nChannel 1: yeah.\n\nChannel 0: makes sense now. So you got five engineers. Each of them will have their own virtual mobile number. They're\n\nChannel 1: Yes.\n\nChannel 0: gonna get added to individual groups.\n\nChannel 1: Yes.\n\nChannel 0: Are all these engineers in the same groups or different?\n\nChannel 1: Yeah. I think they they put all the engineers so each customer will have\n\nChannel 0: Yep.\n\nChannel 1: one or two machines. Yeah? So they create\n\nChannel 0: Yeah.\n\nChannel 1: a machine group, like machine a, machine b of, I don't know, like like some some John Deere machine. Think of it. Okay? So John Deere machine one, John John Deere machine two will be two WhatsApp groups. And they put\n\nChannel 0: Yep.\n\nChannel 1: all engineers in that group and that client and and and the client's staff, maybe one or two staff in that group.\n\nChannel 0: Alright. So the next question is sending messages to and from WhatsApp, are the engineers gonna be doing it on the computer or on their phones? Or\n\nChannel 1: I think mainly on their phones. The engineers will be doing everything on their phones because they're on-site.\n\nChannel 0: okay. So they're\n\nChannel 1: Yeah.\n\nChannel 0: open. Okay. So they just download WhatsApp and then\n\nChannel 1: Business.\n\nChannel 0: bank. They've\n\nChannel 1: Yeah.\n\nChannel 0: they've got access to the group. So that's fine. So that part's\n\nChannel 1: Yep.\n\nChannel 0: done. I'm just trying to think. What about SMS? If if they're gonna receive SMS, where are the engineers gonna look for the SMS or send the\n\nChannel 1: I\n\nChannel 0: SMS?\n\nChannel 1: yeah. See, that's the thing. Once we attach the WhatsApp number, we create a WhatsApp number using that\n\nChannel 0: Yep.\n\nChannel 1: virtual number, the SMS would be sent somewhere. Right? Like, we'll send to a platform, like how like,\n\nChannel 0: Well,\n\nChannel 1: SMS to email or something.\n\nChannel 0: there's a couple of ways we can do it. We could send it to the SMS portal so you can send and receive from there,\n\nChannel 1: Yes.\n\nChannel 0: But then they have to log in through their phone or computer.\n\nChannel 1: Yeah.\n\nChannel 0: All the other way is SMS to email and vice versa.\n\nChannel 1: Yeah. So\n\nChannel 0: SMS\n\nChannel 1: we can do SMS\n\nChannel 0: out\n\nChannel 1: to email\n\nChannel 0: by\n\nChannel 1: or\n\nChannel 0: mail.\n\nChannel 1: something. Yeah. But\n\nChannel 0: Yep.\n\nChannel 1: very rarely they have SMS itself. Like, for example,\n\nChannel 0: Yeah. I don't really need it. Right?\n\nChannel 1: yeah, once you connect to WhatsApp, then you don't need to reauthenticate it.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: But\n\nChannel 0: Alright.\n\nChannel 1: the\n\nChannel 0: So\n\nChannel 1: only problem is, like, does this virtual number have a VoIP service attached to it? That's another thing.\n\nChannel 0: It's\n\nChannel 1: For example, if\n\nChannel 0: Of\n\nChannel 1: if\n\nChannel 0: course.\n\nChannel 1: the client,\n\nChannel 0: It does.\n\nChannel 1: yeah, if\n\nChannel 0: Yeah.\n\nChannel 1: if the client calls that number, then can we redirect it to a mobile number so that the the the engineer can pick up that call?\n\nChannel 0: Alright. So if they're calling from WhatsApp, you mean, or they're calling directly to\n\nChannel 1: No.\n\nChannel 0: the\n\nChannel 1: Calling from WhatsApp will come straight to the WhatsApp. Yeah? Like, that's not\n\nChannel 0: correct.\n\nChannel 1: a problem.\n\nChannel 0: Yes.\n\nChannel 1: But\n\nChannel 0: But they\n\nChannel 1: calling\n\nChannel 0: wanna call for the\n\nChannel 1: a\n\nChannel 0: the GSM\n\nChannel 1: PSTN\n\nChannel 0: network.\n\nChannel 1: light.\n\nChannel 0: Right?\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Alright.\n\nChannel 1: Yeah. GSM network.\n\nChannel 0: So if they're gonna call through GSM, then then what we need to do is host that solution on our cloud phone system or a SIP trunk. So that's another component.\n\nChannel 1: Can't we\n\nChannel 0: Yeah.\n\nChannel 1: just have\n\nChannel 0: It\n\nChannel 1: a\n\nChannel 0: can\n\nChannel 1: forward\n\nChannel 0: be\n\nChannel 1: to\n\nChannel 0: done.\n\nChannel 1: their mobile number? To their personal mobile number?\n\nChannel 0: Alright. Oh, okay. That that can work as well, but we still need to set up a a SIP trunk to forward it. Yeah. I guess so.\n\nOr let me think. You're gonna have to host the number to us, and\n\nChannel 1: Yep.\n\nChannel 0: then we're gonna have to there's gonna at least be two channels you need so\n\nChannel 1: Yep.\n\nChannel 0: that they can have one conversation, one person to forward. Alright. Let me let me come back to you on that because I gotta ask Daniel how to set it up\n\nChannel 1: Yeah.\n\nChannel 0: and how to price\n\nChannel 1: One\n\nChannel 0: it\n\nChannel 1: last\n\nChannel 0: because\n\nChannel 1: thing\n\nChannel 0: we might need yeah. Go on.\n\nChannel 1: one last thing is the manager or the admin staff who's sitting in the office, she wants\n\nChannel 0: Yep.\n\nChannel 1: to be part of all of these groups and everything. So I don't know how yeah. Like like, you can use WhatsApp web and log in to\n\nChannel 0: Okay.\n\nChannel 1: each\n\nChannel 0: Yes.\n\nChannel 1: of these\n\nChannel 0: I\n\nChannel 1: phone numbers.\n\nChannel 0: I use that now at the moment here. But\n\nChannel 1: Yeah. You use the web. Yeah? Is it good? Does it\n\nChannel 0: yeah.\n\nChannel 1: log\n\nChannel 0: But\n\nChannel 1: you out very often?\n\nChannel 0: Not really. So it I I rarely get kicked out.\n\nChannel 1: Because you continuously use it. Right? Also, the problem is five WhatsApp numbers, five different browsers that she needs to use. Like, I don't think you can log in to five different numbers on one WhatsApp account\n\nChannel 0: No. You can't.\n\nChannel 1: online.\n\nChannel 0: So for her, the easiest way is probably to get her a mobile service number and add it to each group so that she can log in to her own number. And then she's part of each group, then she can oversee every single\n\nChannel 1: Oh, yeah. Yeah. That's also good.\n\nChannel 0: conversation.\n\nChannel 1: Yeah.\n\nChannel 0: So you know what I mean? Like, she's just the number number added to the group.\n\nChannel 1: Yeah.\n\nChannel 0: You know?\n\nChannel 1: The admin number\n\nChannel 0: Admin.\n\nChannel 1: or something. Right?\n\nChannel 0: Yeah. The admin number. Yeah. That'll be the easiest way. Yeah.\n\nChannel 1: But if they're making\n\nChannel 0: So you'll\n\nChannel 1: multiple\n\nChannel 0: need\n\nChannel 1: calls\n\nChannel 0: six.\n\nChannel 1: and things like that, it should be fine. Right? It she just sees all the communication going through.\n\nChannel 0: Yeah. It's just like us how I have multiple Comstock groups with each\n\nChannel 1: Yep.\n\nChannel 0: individual partners in there with Daniel and myself in there and then now tech support team. So that's the way to do it.\n\nChannel 1: And and it's working really well, like, sending photos and and updates. All are, like, functioning well for you.\n\nChannel 0: I mean, WhatsApp is WhatsApp. It's not a problem. It's yeah. I I guess what we're concerned about is the integration with the mobile service number, the SIP trunk thing, and then making sure that it can be worked in WhatsApp. That's the main thing, which I don't\n\nChannel 1: Okay.\n\nChannel 0: see a problem because you need access to SMS to\n\nChannel 1: Yes.\n\nChannel 0: to activate\n\nChannel 1: Exactly.\n\nChannel 0: it on WhatsApp. Yeah.\n\nChannel 1: Yes.\n\nChannel 0: Otherwise, it won't activate an account on WhatsApp. But in\n\nChannel 1: Exactly.\n\nChannel 0: order to get\n\nChannel 1: Yeah.\n\nChannel 0: the SMS, you need to you need to at least probably send it to an email first so you've got the actual email, then\n\nChannel 1: Yep.\n\nChannel 0: you can activate the WhatsApp, then you can do whatever on WhatsApp.\n\nChannel 1: Okay. Good. So that that also is\n\nChannel 0: Yeah.\n\nChannel 1: fine. What are we looking at monthly cost for one number? What's your number?\n\nChannel 0: I can't remember your actual rates because you have to, let me see if I can find it in an old email. I don't know. Have we been through the process of working out\n\nChannel 1: Yeah. Yeah. We've done we've done some\n\nChannel 0: commercials?\n\nChannel 1: good pricing, mate. Like,\n\nChannel 0: Okay. Let\n\nChannel 1: I\n\nChannel 0: me\n\nChannel 1: I've.\n\nChannel 0: find out. I'll\n\nChannel 1: So\n\nChannel 0: check\n\nChannel 1: two\n\nChannel 0: innovate.\n\nChannel 1: things. Yeah.\n\nChannel 0: Yeah?\n\nChannel 1: One yeah. One is this, and one is we wanna move our numbers and SIP trunk to you guys. Because\n\nChannel 0: Yep.\n\nChannel 1: I'm my my service is with what's this guys? URL Networks, And\n\nChannel 0: Yep.\n\nChannel 1: they're\n\nChannel 0: Okay.\n\nChannel 1: they're charging,\n\nChannel 0: I\n\nChannel 1: like\n\nChannel 0: know.\n\nChannel 1: we're getting charged, like, $200 or something per per month. And the\n\nChannel 0: Yep.\n\nChannel 1: way they've done it is they've got, like, four hosted PBX sort of thing with 10 extensions and 10 numbers. It's all over\n\nChannel 0: Yep.\n\nChannel 1: the place. Yeah? So\n\nChannel 0: Yeah. Okay.\n\nChannel 1: they're getting charged per calls. So I was just\n\nChannel 0: Yep.\n\nChannel 1: thinking of getting, like, two or three, two unlimited SIP trunks and then maybe, like, two, PA, YG SIP trunks and and and set things up that way for\n\nChannel 0: Yeah.\n\nChannel 1: incoming\n\nChannel 0: So\n\nChannel 1: and\n\nChannel 0: the\n\nChannel 1: outgoing.\n\nChannel 0: last time we spoke with about all this was, like, three years ago\n\nChannel 1: Yep.\n\nChannel 0: in 2023. So the prices\n\nChannel 1: You changed the pricing.\n\nChannel 0: all my\n\nChannel 1: Mhmm.\n\nChannel 0: lost prices for my lost service numbers will stay the same. You got a good price, $6 a month to host and $20 to activate. I'll give you some updated pricing on SIP trunking and cloud phone system systems and unlimited calls as well.\n\nChannel 1: We don't\n\nChannel 0: I'll\n\nChannel 1: need\n\nChannel 0: flick\n\nChannel 1: cloud\n\nChannel 0: that across\n\nChannel 1: phone system.\n\nChannel 0: the email.\n\nChannel 1: I've got three CX completely set up for our our\n\nChannel 0: Oh,\n\nChannel 1: end.\n\nChannel 0: okay. Can you want? Okay. Alright.\n\nChannel 1: Yeah. So we just need SIP trunks. SIP trunks with some good backups. Yeah. We don't want the phones to go offline.\n\nLike, I\n\nChannel 0: Yeah.\n\nChannel 1: do use VoIP cloud URL network\n\nChannel 0: Yep.\n\nChannel 1: sorry, VoIP cloud. And\n\nChannel 0: Yep.\n\nChannel 1: I\n\nChannel 0: Okay.\n\nChannel 1: I don't feel comfortable. I I put my customers in there, but I don't feel comfortable putting my own numbers in there. Because we have\n\nChannel 0: How\n\nChannel 1: had issues\n\nChannel 0: come? What's\n\nChannel 1: where\n\nChannel 0: that?\n\nChannel 1: yeah. There\n\nChannel 0: Outages.\n\nChannel 1: there there've been yeah. There's been outages, man. Like like\n\nChannel 0: That's not good.\n\nChannel 1: like if it yeah.\n\nChannel 0: You\n\nChannel 1: It\n\nChannel 0: know?\n\nChannel 1: stops and then, you know, calls all stop and then we can't even do redirection\n\nChannel 0: Okay.\n\nChannel 1: or anything. Yeah. Because their system\n\nChannel 0: You\n\nChannel 1: goes\n\nChannel 0: got some\n\nChannel 1: down.\n\nChannel 0: pretty good yeah. You got some pretty good pricing on all the fixed stuff pay as you go. So it's a dollar 34 channels, and it's 1.5% for local national and mobile's 3¢\n\nChannel 1: And porting?\n\nChannel 0: or. Porting's porting standard, like, it's cheap. Porting for you is $15 for a\n\nChannel 1: Yep.\n\nChannel 0: and $80 for a CAT fee, one to five numbers. If you got a 100 numbers, it's 180.\n\nChannel 1: Okay.\n\nChannel 0: And there's\n\nChannel 1: We\n\nChannel 0: one\n\nChannel 1: have,\n\nChannel 0: in between.\n\nChannel 1: I think, 10 numbers\n\nChannel 0: Two\n\nChannel 1: or\n\nChannel 0: 100.\n\nChannel 1: something.\n\nChannel 0: It's $1.30. How how much does how many?\n\nChannel 1: 10.\n\nChannel 0: 10. Yeah. That's fine.\n\nChannel 1: 10 or\n\nChannel 0: 10.\n\nChannel 1: yeah. About six or seven. Yeah.\n\nChannel 0: Are they all cat A's, or are they gonna be part of a CAT fee?\n\nChannel 1: It won't be cat. I mean, like, it's it's a VoIP service. So I think I don't know if it'll gonna be Cat a or Cat c. Coming\n\nChannel 0: Individual.\n\nChannel 1: from another VoIP service individual\n\nChannel 0: Individual\n\nChannel 1: yeah. It's all\n\nChannel 0: customer.\n\nChannel 1: in the no. No. They're they're they're us. So I have a lot of five numbers plus,\n\nChannel 0: Yeah.\n\nChannel 1: you know, like like, 2 or 31 300 numbers and zero three numbers and and a few things. I can send you a screenshot of everything,\n\nChannel 0: Yeah.\n\nChannel 1: but I need\n\nChannel 0: Send\n\nChannel 1: to move\n\nChannel 0: send\n\nChannel 1: from\n\nChannel 0: me\n\nChannel 1: these guys.\n\nChannel 0: yeah. Okay. We can do that, like, as well. Let me just check the whole WhatsApp thing to see if\n\nChannel 1: Yeah.\n\nChannel 0: it's compatible with our mobile service numbers, and then I'll\n\nChannel 1: Yeah.\n\nChannel 0: come\n\nChannel 1: Okay.\n\nChannel 0: back to\n\nChannel 1: Just\n\nChannel 0: you as well too.\n\nChannel 1: yeah. Let me know about the WhatsApp details because I have a call with, the client at 03:00. So initially,\n\nChannel 0: Yep.\n\nChannel 1: we thought of using WhatsApp, API, like, WhatsApp business\n\nChannel 0: Yep.\n\nChannel 1: API. That's totally\n\nChannel 0: Yeah.\n\nChannel 1: different to WhatsApp business and, you know, like like\n\nChannel 0: Yeah.\n\nChannel 1: the normal WhatsApp.\n\nChannel 0: Yeah.\n\nChannel 1: But that\n\nChannel 0: I don't think\n\nChannel 1: you\n\nChannel 0: you need\n\nChannel 1: need\n\nChannel 0: to use the API because you're just gonna send\n\nChannel 1: to\n\nChannel 0: messages individually from each phone number, right, in\n\nChannel 1: exactly.\n\nChannel 0: WhatsApp.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: You don't need to push anything through an API. It's gonna complicate things.\n\nChannel 1: He exactly. But the thing is he wanted, like, a whole service desk desk system. And if you search for something called Chatwood, c h a t, wood, w o o d, Chatwood,\n\nChannel 0: Yep.\n\nChannel 1: they use this WhatsApp multichannel communication system. So it\n\nChannel 0: Chatwood.\n\nChannel 1: it\n\nChannel 0: Yeah. Chatwood.\n\nChannel 1: Chatwood.\n\nChannel 0: What's\n\nChannel 1: Yeah.\n\nChannel 0: that there?\n\nChannel 1: Yeah. Yeah. That one that's actually a open source sort of free system, and it works really well because, you know, you can have only one WhatsApp number, and then\n\nChannel 0: Okay.\n\nChannel 1: all\n\nChannel 0: Yeah. That's it. Sorry.\n\nChannel 1: the agents\n\nChannel 0: That's Chatwood, w o o t?\n\nChannel 1: Chatwood. Yeah. Yeah. W o o\n\nChannel 0: Yeah.\n\nChannel 1: t, Chatwood.\n\nChannel 0: That's yeah. Okay. So I see it. I'm looking at it now. Look.\n\nIt depends on what you really wanna build out. Like, I mean, if you want a whole centralized customer support ticketing, maybe that's the way to go about it, but, I\n\nChannel 1: He\n\nChannel 0: guess,\n\nChannel 1: wanted that,\n\nChannel 0: integration.\n\nChannel 1: but, yeah,\n\nChannel 0: Yep.\n\nChannel 1: he wanted that whole, you know, like, service desk ticketing system. But the problem\n\nChannel 0: Yep.\n\nChannel 1: is, like, one on one client, it's easy. We could we could do for one client to one client, but he wants the group functionality. Group functionality just came up recently in February, and I\n\nChannel 0: Okay.\n\nChannel 1: tried to get the WhatsApp number of one of my mobile number to have it, you know, like API. But then they said you need to to get that compliant, you need to send, like, thousand messages, 2,000 individual contacts. Only then they can do something like that. So\n\nChannel 0: Okay.\n\nChannel 1: I I let it go. Yeah. I mean, like, it's too much process. And also the in initiation should start from us, and then the client replies back within twenty four hours also get charged for it. The it's it's\n\nChannel 0: Yeah. Okay.\n\nChannel 1: more complex. Yeah. We we did\n\nChannel 0: Yeah.\n\nChannel 1: the digging, and I feel like this five five or six virtual numbers. And then, like you said, like, for the admin, they can just keep one more number and be part of the whole group, and then\n\nChannel 0: Yeah.\n\nChannel 1: she can\n\nChannel 0: I\n\nChannel 1: see\n\nChannel 0: mean,\n\nChannel 1: all the\n\nChannel 0: I\n\nChannel 1: communication\n\nChannel 0: think\n\nChannel 1: going.\n\nChannel 0: I think that's the easiest way to manage it now. Like, I mean, they only have five, six clients at the moment. Right? They don't have\n\nChannel 1: Yeah.\n\nChannel 0: hundreds of clients. Right?\n\nChannel 1: No. No. No. No. Only six six engineers.\n\nAnd the good part is one of these engineers leave. They can just remove it from their phone and then put it into the next engineer's phone.\n\nChannel 0: Correct. Yeah. That's that's the easiest way. Otherwise, you're gonna create a new API driven centralized ticketing system and just for five six clients. This is not worth the effort.\n\nChannel 1: Yeah. But he's got about twenty, twenty five different groups. And the\n\nChannel 0: Yeah.\n\nChannel 1: the reason why he's gone with the WhatsApp is that the farmers don't want to use anything else other than, you know, WhatsApp or even SMS is crap. So you don't get good quality of photos and things like that. But WhatsApp just\n\nChannel 0: Yep.\n\nChannel 1: worked out well for them, and they don't wanna take change away from WhatsApp.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Okay. That's fine. I can use WhatsApp and just sort of manage it sort of manually,\n\nChannel 1: internally.\n\nChannel 0: I guess, without a\n\nChannel 1: Yeah.\n\nChannel 0: picnic system. Yeah. I mean,\n\nChannel 1: Oh,\n\nChannel 0: that's\n\nChannel 1: good.\n\nChannel 0: up to them, but let me find out about the whole using\n\nChannel 1: System.\n\nChannel 0: our\n\nChannel 1: Yeah.\n\nChannel 0: mobile service numbers and and and being able to use it on WhatsApp. If that's the first thing, I'll get\n\nChannel 1: Yeah.\n\nChannel 0: you one mobile service number to test it out,\n\nChannel 1: Yep.\n\nChannel 0: and then we'll go from there. Actually, having said that, why don't I just let me just see if I can just\n\nChannel 1: I think you've\n\nChannel 0: log in\n\nChannel 1: already\n\nChannel 0: to your\n\nChannel 1: given\n\nChannel 0: account\n\nChannel 1: one number.\n\nChannel 0: now.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Let's find out if you've got that still. Sorry. Let me find out. I\n\nChannel 1: Because\n\nChannel 0: I would\n\nChannel 1: I\n\nChannel 0: love\n\nChannel 1: I\n\nChannel 0: you to test it to make sure you can get on WhatsApp first, then I don't have\n\nChannel 1: yeah.\n\nChannel 0: to ask Daniel.\n\nChannel 1: Mhmm.\n\nChannel 0: Then we're just working on it right now. You know? Tech tech innovate or tech so why don't you do me a small favor? Okay. You still have access to the whole Comstock Hub?\n\nChannel 1: I think so. Yeah.\n\nChannel 0: Okay. Let's so let's look at see what numbers you have numbers. You do have a mobile service number in there. Okay? And it's been activated through the the whole SMS service.\n\nChannel 1: AP. Okay.\n\nChannel 0: So you still have the SMS service, which is active. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: Let me launch. So my recommendation is to see if you can\n\nChannel 1: I\n\nChannel 0: attach\n\nChannel 1: registering.\n\nChannel 0: that to a WhatsApp account. Yeah.\n\nChannel 1: Okay. No problem. I'll check this one out, and then we can take it from there. I think that's a bit more safer option.\n\nChannel 0: So the last\n\nChannel 1: So\n\nChannel 0: thing we did was m does this sound like familiar to you? M g a I b a as a sender's name? We did that a long time\n\nChannel 1: Yeah. MGA ID. I think that they're gonna change that. Like, they they're not using\n\nChannel 0: ago.\n\nChannel 1: that SMS feature anymore.\n\nChannel 0: Yeah. Okay. That's fine. But I need to be able to okay. Hold on.\n\nI might need to set this up for two way SMS, which is not done yet. So let me try to work that out and text you when\n\nChannel 1: Yeah.\n\nChannel 0: that's done so that at least you can receive two way SMSes,\n\nChannel 1: Yeah.\n\nChannel 0: and then we'll go from there, I guess.\n\nChannel 1: I'll log in to the portal. I don't know if I still have the old portal or the new portal. I'm not sure.\n\nChannel 0: Just\n\nChannel 1: But\n\nChannel 0: try to log in. Yeah.\n\nChannel 1: yeah. I've got this oh, yeah. I'm in the new portal. Suggested new portal.\n\nChannel 0: Yeah. Okay. That's\n\nChannel 1: So\n\nChannel 0: fine.\n\nChannel 1: numbers yeah. I have this 9940 number, and I think it's going to VoIP SIP number.\n\nChannel 0: Yeah. 9940. But what I need to understand is I need to route this properly so that we can get SMS. Hang on. Okay.\n\nCool. I've done that. And let me save this. Alright. So I've just activated that number to the SMS portal.\n\nAnd then what I wanna do is I wanna come back to the SMS portal,\n\nChannel 1: Yep. Yeah.\n\nChannel 0: and then I wanna see if I can send you an SMS from that number. That's the first thing I'll do.\n\nChannel 1: Okay. Yep.\n\nChannel 0: Yes. Okay. But, Royce, can you tell me what your mobile number is? 0434.\n\nChannel 1: O four three four\n\nChannel 0: Yep.\n\nChannel 1: 369\n\nChannel 0: Yep.\n\nChannel 1: 550.\n\nChannel 0: Yeah. I'm gonna read it out to you. 0434369550. Is that correct?\n\nChannel 1: Yes. That's right. Yes.\n\nChannel 0: Testing two way SMS. Alright. Let's stay on the phone together and make sure this\n\nChannel 1: Okay.\n\nChannel 0: works. Did you receive a number from the\n\nChannel 1: SMS. Oh, yeah. I did receive\n\nChannel 0: oh. You\n\nChannel 1: two\n\nChannel 0: did.\n\nChannel 1: way testing two way SMS.\n\nChannel 0: Yep. Can you reply back to that to make sure?\n\nChannel 1: Yep.\n\nChannel 0: I can see it in the portal.\n\nChannel 1: Okay.\n\nChannel 0: Just let\n\nChannel 1: I've\n\nChannel 0: me\n\nChannel 1: sent\n\nChannel 0: know when\n\nChannel 1: it.\n\nChannel 0: you've done that. Okay. You've sent it. Received. Okay.\n\nAlright. Okay. Perfect. So that works. Now what I\n\nChannel 1: So\n\nChannel 0: want you\n\nChannel 1: where\n\nChannel 0: to\n\nChannel 1: did\n\nChannel 0: do\n\nChannel 1: you\n\nChannel 0: is\n\nChannel 1: see the\n\nChannel 0: see if\n\nChannel 1: SMS\n\nChannel 0: you can\n\nChannel 1: come through?\n\nChannel 0: are you in the SMS portal? Have you launched that part yet?\n\nChannel 1: No. I've launched the -hub.com comstack\n\nChannel 0: Okay.\n\nChannel 1: .com dashboard.\n\nChannel 0: Great. Yep. So I go under services.\n\nChannel 1: Services\n\nChannel 0: Yep.\n\nChannel 1: and SMS.\n\nChannel 0: Yeah. The first one might be SMS and click on manage on the right action.\n\nChannel 1: Okay. Yeah. You got it.\n\nChannel 0: And\n\nChannel 1: Launch\n\nChannel 0: then\n\nChannel 1: SMS.\n\nChannel 0: it should be\n\nChannel 1: Okay.\n\nChannel 0: in you've all SMS. Yeah. Cool. So we're now what you wanna do is click on conversations under messaging.\n\nChannel 1: Okay. Got it. Got it. Yeah. Received that\n\nChannel 0: And\n\nChannel 1: sent.\n\nChannel 0: then you could see you then you can see the two ways. So I'm in the portal now. I'll just\n\nChannel 1: Yep.\n\nChannel 0: say, hi, Royce. Let me send it. That should appear straight away\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: in that\n\nChannel 1: I\n\nChannel 0: portal.\n\nChannel 1: could see it. Yeah. I saw it.\n\nChannel 0: Alright. Cool. Now now reply back just to make sure you can see the same thing.\n\nChannel 1: Reply on my SMS. Yeah.\n\nChannel 0: You can do it on SMS. You can do it inside the portal with. Up to you. Do it in the portal. Try try in the portal.\n\nYep. Done. I can see it. All good. Perfect.\n\nAlright.\n\nChannel 1: Okay.\n\nChannel 0: Great. So we know two SMS is working. Let's see if you can create a WhatsApp account using this number.\n\nChannel 1: Yeah. Oh, yeah. I need to download WhatsApp somewhere.\n\nChannel 0: Yeah. And then register it to that number,\n\nChannel 1: Yeah.\n\nChannel 0: and then you'll receive the SMS to this portal or your phone.\n\nChannel 1: Okay.\n\nChannel 0: Actually,\n\nChannel 1: Yeah.\n\nChannel 0: not your phone because it's a different number. So yeah.\n\nChannel 1: Let me check\n\nChannel 0: The the key the key is getting that SMS for activation. That's all.\n\nChannel 1: here. 448003994.\n\nChannel 0: And, also, the other thing is creating a 6 trunk so I can actually call that number, and you can actually receive it as well.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: But that that comes later. I mean, we gotta work out how you wanna do it because you wanna do it on three CX. Correct?\n\nChannel 1: No. No. No. Three c x, I don't think so for him. Like, it's gonna\n\nChannel 0: Okay.\n\nChannel 1: be additional cost for three c x for him. I think we'll just forward tech\n\nChannel 0: Okay.\n\nChannel 1: one forwards to the tech mobile their their personal number.\n\nChannel 0: Okay. So then we need to still somewhat create a SIP trunk to forward it, though. I believe\n\nChannel 1: Yeah.\n\nChannel 0: so.\n\nChannel 1: Incoming. Yeah. Incoming SIP trunk needs to be created to forward it. Right?\n\nChannel 0: Yeah. Correct. Which means you just gotta pay for the SIP trunk and all the call charges.\n\nChannel 1: That's fine. I\n\nChannel 0: The\n\nChannel 1: mean, like,\n\nChannel 0: call\n\nChannel 1: that's\n\nChannel 0: charges I mean, to\n\nChannel 1: yeah.\n\nChannel 0: receive the phone call, nothing. It's inbound. But\n\nChannel 1: Yeah.\n\nChannel 0: if they were to make outbound calls from that number, yes, then there's charges to that.\n\nChannel 1: Yeah.\n\nChannel 0: Because\n\nChannel 1: Because\n\nChannel 0: you still gotta\n\nChannel 1: if if\n\nChannel 0: get\n\nChannel 1: you\n\nChannel 0: the SIP trunk too.\n\nChannel 1: yeah. Inbound and then they\n\nChannel 0: Well, wait a second. But what are they calling out from? They're not they they need a nap. They need either a a nap\n\nChannel 1: No. They won't\n\nChannel 0: or\n\nChannel 1: be making\n\nChannel 0: a cell\n\nChannel 1: any\n\nChannel 0: phone.\n\nChannel 1: call out. Yeah. I think\n\nChannel 0: Okay.\n\nChannel 1: it'll be\n\nChannel 0: That\n\nChannel 1: only\n\nChannel 0: won't be\n\nChannel 1: incoming\n\nChannel 0: me.\n\nChannel 1: calls.\n\nChannel 0: Okay. Okay. Then just set up SIP trunk and forward it to the SIP trunk I mean, forward the call to the mobile, and that's\n\nChannel 1: Oh,\n\nChannel 0: it.\n\nChannel 1: we have a problem.\n\nChannel 0: But\n\nChannel 1: I\n\nChannel 0: what\n\nChannel 1: tried\n\nChannel 0: if what if\n\nChannel 1: sending\n\nChannel 0: their call drops out? We have\n\nChannel 1: call\n\nChannel 0: a problem?\n\nChannel 1: drops out call drops out. I think it's still okay.\n\nChannel 0: And then\n\nChannel 1: I\n\nChannel 0: what\n\nChannel 1: mean, like,\n\nChannel 0: how\n\nChannel 1: they\n\nChannel 0: are they\n\nChannel 1: can\n\nChannel 0: gonna\n\nChannel 1: call from\n\nChannel 0: call\n\nChannel 1: WhatsApp.\n\nChannel 0: back? Oh, they can call from WhatsApp. Okay. Fine. Then you don't need a SIP trunk to forward the call.\n\nHave you been able to register the the\n\nChannel 1: Yeah.\n\nChannel 0: WhatsApp\n\nChannel 1: Yeah.\n\nChannel 0: account\n\nChannel 1: I'm\n\nChannel 0: for\n\nChannel 1: trying.\n\nChannel 0: this?\n\nChannel 1: So 0480039940. It's telling automatic\n\nChannel 0: Yeah.\n\nChannel 1: to automate verify with your missed call or to do another way. Let me see SMS it can do. Oh, receive SMS.\n\nChannel 0: Yeah. Received SMS\n\nChannel 1: Yeah.\n\nChannel 0: speaking.\n\nChannel 1: No. They're doing\n\nChannel 0: Because\n\nChannel 1: the\n\nChannel 0: you\n\nChannel 1: phone\n\nChannel 0: won't\n\nChannel 1: call\n\nChannel 0: be able to answer a call.\n\nChannel 1: So yeah. Oh, yeah. It's come through.\n\nChannel 0: It has? Okay.\n\nChannel 1: So\n\nChannel 0: Let me\n\nChannel 1: yeah.\n\nChannel 0: check. I'll just switch\n\nChannel 1: One\n\nChannel 0: screens.\n\nChannel 1: 25879\n\nChannel 0: Oh, look at that. Beautiful. 125879.\n\nChannel 1: Yeah. I've got it here. Verifying.\n\nChannel 0: Okay. So alright.\n\nChannel 1: Verified.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: It works.\n\nChannel 0: now alright. So now you're on WhatsApp. Correct?\n\nChannel 1: WhatsApp\n\nChannel 0: With\n\nChannel 1: business\n\nChannel 0: that number.\n\nChannel 1: account? Yeah.\n\nChannel 0: Okay. Now try this. Try to message me on WhatsApp to my mobile number just to make sure WhatsApp is working.\n\nChannel 1: Hold on one second. Something something weird. Take your phone, please. I didn't try again. No.\n\nChannel 0: I'm gonna send you something. Did you receive that on WhatsApp?\n\nChannel 1: Because the thing is, it says create your business profile, but the problem is see, it keeps\n\nChannel 0: I\n\nChannel 1: saying\n\nChannel 0: can see\n\nChannel 1: check your\n\nChannel 0: you on WhatsApp.\n\nChannel 1: you can see with that number?\n\nChannel 0: Yeah. You haven't seen that number.\n\nChannel 1: Okay.\n\nChannel 0: But did you receive my message? I said, hi, Royce.\n\nChannel 1: No. No. I haven't set up the profile yet. Let me just get this completed.\n\nChannel 0: Oh, okay. All it says is this is a business account. That's all. I mean, it's act it's actually working. But\n\nChannel 1: It's finishing up. Oh, yeah. I've got yours. Message.\n\nChannel 0: Yeah. Can you reply back? Make sure\n\nChannel 1: Yeah.\n\nChannel 0: two way is working. Yeah. I see you typing. Alright. Okay.\n\nSo that proves SMS, two way mobile service numbers working on our platform so you can register WhatsApp. So that shouldn't be an an issue. That's the process to do it.\n\nChannel 1: Yes. Now one\n\nChannel 0: So\n\nChannel 1: other\n\nChannel 0: now\n\nChannel 1: thing is\n\nChannel 0: I'm\n\nChannel 1: I\n\nChannel 0: thinking\n\nChannel 1: need to create a group and see if it works.\n\nChannel 0: of\n\nChannel 1: Like\n\nChannel 0: course.\n\nChannel 1: this WhatsApp business, if you can create a group.\n\nChannel 0: Yeah. Just create a group and add me in.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Yeah. And then we'll test it.\n\nChannel 1: Yeah. New group.\n\nChannel 0: Yep.\n\nChannel 1: Oh, you can't you can't start chat right now. What's that? Oh, your account is restricted right now. Oh, because\n\nChannel 0: Why\n\nChannel 1: it's\n\nChannel 0: is\n\nChannel 1: a brand\n\nChannel 0: it restricted?\n\nChannel 1: new account, it it takes six hours for it to your account is restricted right now. Recent activity on your account may be a sign of spam, automated, or bulk messaging. You can answer calls, reply to new messages, and keep messaging in your chat and group. You won't be able to start a new chat and use some of the other features. So it takes six hours for it to kick in.\n\nChannel 0: Yep.\n\nChannel 1: I I think that's fine. I think we can create a group, because I can't create a group from this phone because it's brand new.\n\nChannel 0: Is it? That's very\n\nChannel 1: Because\n\nChannel 0: interesting.\n\nChannel 1: the number is brand new.\n\nChannel 0: Is it? Okay.\n\nChannel 1: Also, some\n\nChannel 0: Well,\n\nChannel 1: people\n\nChannel 0: let's\n\nChannel 1: have\n\nChannel 0: just\n\nChannel 1: used\n\nChannel 0: see.\n\nChannel 1: this number.\n\nChannel 0: Probably. I'm not sure.\n\nChannel 1: Yeah.\n\nChannel 0: I'm not\n\nChannel 1: I\n\nChannel 0: sure.\n\nChannel 1: think this number has been assigned. Oh, so I've got I've got some old people's WhatsApp WhatsApp\n\nChannel 0: Okay.\n\nChannel 1: come through.\n\nChannel 0: So I've just created a group then. Let's see if you can see this.\n\nChannel 1: Yeah. I can see it.\n\nChannel 0: I've chucked in I've chucked in my one of my old numbers. Okay. So three members, myself, an\n\nChannel 1: Yeah.\n\nChannel 0: old number I've got as well, and yourself. So you called a tech innovate. Okay. Cool. So it does work.\n\nSo I think you just gotta have that time delay with it. That's alright.\n\nChannel 1: Yeah. I just need to\n\nChannel 0: Okay.\n\nChannel 1: wait wait for it to not be used for spam or some things.\n\nChannel 0: Yeah. Alright. Cool.\n\nChannel 1: When we get the numbers, can you get consecutive numbers from this one?\n\nChannel 0: Sorry.\n\nChannel 1: Like like specific mobile numbers or you get just like a lot of numbers?\n\nChannel 0: I can tell you I'll give you a list right now of what I can grab that's available and live and then updates very quickly so you might lose access to those numbers.\n\nChannel 1: That's fine. When the customers actually request for it, then I can ask\n\nChannel 0: You\n\nChannel 1: for\n\nChannel 0: know,\n\nChannel 1: ask for\n\nChannel 0: then I\n\nChannel 1: this\n\nChannel 0: can give\n\nChannel 1: number.\n\nChannel 0: you then I can give you the list straight away. But to give you an idea hold on. Let's see. This way to do this.\n\nChannel 1: Is it there on the is there on the portal?\n\nChannel 0: Only\n\nChannel 1: Can\n\nChannel 0: on\n\nChannel 1: I\n\nChannel 0: my\n\nChannel 1: click\n\nChannel 0: side\n\nChannel 1: all the number?\n\nChannel 0: as in as in on the admin side. So\n\nChannel 1: Oh, okay.\n\nChannel 0: so let me just quickly do a stump. I don't know how this is gonna look because it's gonna be a bad tech stump. Hold on. But let's just\n\nChannel 1: Just\n\nChannel 0: see.\n\nChannel 1: take a screenshot and\n\nChannel 0: I\n\nChannel 1: send on WhatsApp number. It says\n\nChannel 0: hold on. Okay. I sent it to you. That's probably the easiest way that I can send you the numbers. They\n\nChannel 1: okay.\n\nChannel 0: can pick\n\nChannel 1: So\n\nChannel 0: from\n\nChannel 1: we can\n\nChannel 0: that list,\n\nChannel 1: get,\n\nChannel 0: which\n\nChannel 1: like,\n\nChannel 0: is currently working.\n\nChannel 1: 77967779687796\n\nChannel 0: So\n\nChannel 1: 9.\n\nChannel 0: whatever's there at the moment, the first column, just ignore all the other information.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yeah. I mean, if you're gonna send it to the customer, if you just send the first column, then don't worry about the rest of it. That's\n\nChannel 1: No.\n\nChannel 0: gonna\n\nChannel 1: No. No. No.\n\nChannel 0: confuse\n\nChannel 1: None\n\nChannel 0: them.\n\nChannel 1: of these I'm\n\nChannel 0: Yeah.\n\nChannel 1: gonna send to the customers. Like,\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: I\n\nChannel 0: Yep.\n\nChannel 1: what we'll do is, like, I'll get I'll get them to subscribe for six different numbers and then\n\nChannel 0: Yep.\n\nChannel 1: take\n\nChannel 0: Yep.\n\nChannel 1: it and, you know, do this management like this. And then what\n\nChannel 0: Yep.\n\nChannel 1: we\n\nChannel 0: Yep.\n\nChannel 1: can\n\nChannel 0: Yep.\n\nChannel 1: do is whatever group that they're already on, they can add to that group and then remove\n\nChannel 0: Yep.\n\nChannel 1: their personal number from that. I think\n\nChannel 0: Yeah.\n\nChannel 1: that's the\n\nChannel 0: Okay.\n\nChannel 1: easiest way.\n\nChannel 0: Yeah. Okay. So I think we've we've proven that it works. So it shouldn't be a problem with WhatsApp.\n\nChannel 1: Yep.\n\nChannel 0: And then we could have clarified the just just please refer to the old email for the pricing.\n\nChannel 1: Yeah.\n\nChannel 0: And then I don't think you need to make outbound calls. Alright? Because then you just need\n\nChannel 1: No.\n\nChannel 0: to set up\n\nChannel 1: Outbound\n\nChannel 0: the SIP trunk\n\nChannel 1: calls\n\nChannel 0: and forward\n\nChannel 1: is\n\nChannel 0: the\n\nChannel 1: gonna be\n\nChannel 0: mobile.\n\nChannel 1: very\n\nChannel 0: That's\n\nChannel 1: yeah.\n\nChannel 0: it.\n\nChannel 1: It's gonna be hard\n\nChannel 0: Yeah.\n\nChannel 1: because if they wanna make let me see. If he wants outbound calls, then he\n\nChannel 0: Yep.\n\nChannel 1: needs to actually have a phone system and then download an app to make phone calls and everything. Right?\n\nChannel 0: My rec my recommendation is to scale with our cloud phone system. I'll get you the extensions for $4.50, and the the the cell phone's only $1. So, like, say, $5 a month, you can have that mobile service on a cell phone, and you can make outbound calls as required, pay as you go. That\n\nChannel 1: And\n\nChannel 0: would that would\n\nChannel 1: can\n\nChannel 0: be\n\nChannel 1: that\n\nChannel 0: easy\n\nChannel 1: can\n\nChannel 0: to set up.\n\nChannel 1: that cloud cloud phone system bring in SMS too?\n\nChannel 0: Absolutely. Yes. We can bind the SMS to have the SMS two way on the softphone itself. The softphone\n\nChannel 1: So\n\nChannel 0: is called\n\nChannel 1: each\n\nChannel 0: RingoTel. Check it\n\nChannel 1: Ringotel.\n\nChannel 0: out. Yeah.\n\nChannel 1: So they install another app for incoming and outgoing calls\n\nChannel 0: Yeah.\n\nChannel 1: that is like GSM, and then also SMS will come in there.\n\nChannel 0: Correct. Yep.\n\nChannel 1: Okay.\n\nChannel 0: So\n\nChannel 1: Unless\n\nChannel 0: what I would suggest\n\nChannel 1: can\n\nChannel 0: also\n\nChannel 1: can\n\nChannel 0: is\n\nChannel 1: can\n\nChannel 0: go back\n\nChannel 1: can\n\nChannel 0: to\n\nChannel 1: the\n\nChannel 0: the\n\nChannel 1: manage\n\nChannel 0: hub.\n\nChannel 1: yeah. Can the manager log in to the log in to the cloud portal and and access these mess messages?\n\nChannel 0: Yes. But it'll be on the it'll be on\n\nChannel 1: On\n\nChannel 0: the\n\nChannel 1: the\n\nChannel 0: one account at a time. Because\n\nChannel 1: okay.\n\nChannel 0: what we're doing is we're doing, actually, no. You can create one phone one cloud phone system and have all the numbers in there and have different extensions to each and then that you can see it all from\n\nChannel 1: Okay.\n\nChannel 0: there,\n\nChannel 1: She can\n\nChannel 0: I guess.\n\nChannel 1: see all of that. Yeah.\n\nChannel 0: But I I don't know about the SMS to each individual. I've gotta ask that one. I\n\nChannel 1: Okay.\n\nChannel 0: don't know if she can. I think it's only SMSes back to the softphone or\n\nChannel 1: Maybe for\n\nChannel 0: maybe.\n\nChannel 1: I mean, like, I'm I'm just I'm just looking. It's not important to have SMS anyway, but think of re registering the phone and SMS.\n\nChannel 0: Yep.\n\nChannel 1: Like like, if if if the technician leaves or something like that, they can't access.\n\nChannel 0: Yeah.\n\nChannel 1: The admin lady should log into the portal and and retrieve the SMS. You know? Also, if she wants to log into one of these WhatsApp accounts, we can\n\nChannel 0: Yep.\n\nChannel 1: actually log in with phone number and SMS codes, or it might just send to WhatsApp SMS itself. But I think the other method what you said was good. Instead of five engineers, she can have six engineers with one admin, and she can\n\nChannel 0: Yeah.\n\nChannel 1: see all\n\nChannel 0: I\n\nChannel 1: the\n\nChannel 0: think\n\nChannel 1: conversations going\n\nChannel 0: that's\n\nChannel 1: on.\n\nChannel 0: that's the easiest way to see all the conversations and WhatsApp, but I'm just trying to think of a way how to best manage SMS as a group. I mean, I know you can do it individually, And then when one engineer leaves yeah. I'm just trying\n\nChannel 1: They\n\nChannel 0: to\n\nChannel 1: kick\n\nChannel 0: think.\n\nChannel 1: him out from\n\nChannel 0: RingoTel.\n\nChannel 1: that WhatsApp and yeah.\n\nChannel 0: Yeah. Well, RingoTel's got all the history, but you wanna see it in\n\nChannel 1: Yeah.\n\nChannel 0: one login as well across all the phone devices maybe. I'm gonna ask Daniel\n\nChannel 1: I mean\n\nChannel 0: that question. My I might have to come back to you on that, but let's\n\nChannel 1: that's\n\nChannel 0: see if\n\nChannel 1: fine.\n\nChannel 0: it's a\n\nChannel 1: That's\n\nChannel 0: requirement.\n\nChannel 1: not\n\nChannel 0: If it's not a requirement, then don't worry about it. We don't need\n\nChannel 1: Yeah.\n\nChannel 0: to worry about it.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: hold on\n\nChannel 0: But\n\nChannel 1: one\n\nChannel 0: I think\n\nChannel 1: second.\n\nChannel 0: I\n\nChannel 1: So\n\nChannel 0: think we've got I think we've got about 90% of solution already. Just come\n\nChannel 1: All\n\nChannel 0: back to\n\nChannel 1: all\n\nChannel 0: me\n\nChannel 1: good.\n\nChannel 0: if you\n\nChannel 1: Yeah.\n\nChannel 0: need\n\nChannel 1: The SMS\n\nChannel 0: SMS\n\nChannel 1: and phone.\n\nChannel 0: as a\n\nChannel 1: Yeah.\n\nChannel 0: group as a group management thing. If\n\nChannel 1: Yep.\n\nChannel 0: not, then yeah. But come back\n\nChannel 1: Or\n\nChannel 0: to\n\nChannel 1: she\n\nChannel 0: me\n\nChannel 1: can\n\nChannel 0: if\n\nChannel 1: just\n\nChannel 0: you\n\nChannel 1: log\n\nChannel 0: need it\n\nChannel 1: in to\n\nChannel 0: because I'll\n\nChannel 1: individual cloud phone system, right, to\n\nChannel 0: No.\n\nChannel 1: access\n\nChannel 0: That that's\n\nChannel 1: the\n\nChannel 0: gonna\n\nChannel 1: SMS.\n\nChannel 0: be that's gonna be more work. If you're gonna log in to the one cloud phone system, and she can see all the extensions and setup, but I don't know about the SMS part. That that's the part I don't know yet\n\nChannel 1: Okay.\n\nChannel 0: as a group\n\nChannel 1: That's\n\nChannel 0: management\n\nChannel 1: also not a problem. Yeah. We can we can look into that later. Now you said\n\nChannel 0: thing. Yeah.\n\nChannel 1: $5\n\nChannel 0: But\n\nChannel 1: per extension?\n\nChannel 0: yeah.\n\nChannel 1: $5 per\n\nChannel 0: Check\n\nChannel 1: extension.\n\nChannel 0: your\n\nChannel 1: So if they have\n\nChannel 0: are you on your are you on your email now?\n\nChannel 1: No. No. No. No. I'm just walking around.\n\nYeah.\n\nChannel 0: Oh, okay. So, you know okay. But when you get a chance, look up look up\n\nChannel 1: Bingo.\n\nChannel 0: the the draft rate card that I gave you.\n\nChannel 1: Long ago.\n\nChannel 0: Yeah. Yeah. Longer. It's the same one. It'll be it'll be valid still.\n\nBut in that one, it was, like, $6 or something. We'll bring it down to $5. And when you put in the the optional sorry. The the softphone as well\n\nChannel 1: Okay.\n\nChannel 0: for\n\nChannel 1: So\n\nChannel 0: 5\n\nChannel 1: then\n\nChannel 0: dollars.\n\nChannel 1: then that that's a cloud phone system. You download the app and you just log in with the email or different password or something like that. Right? And\n\nChannel 0: Yeah. Correct. What I suggest you do is when you get back to your desk when you got time,\n\nChannel 1: yep.\n\nChannel 0: just create a cloud phone system and just go through the process of setting up a RingoTel account. It's all QoS\n\nChannel 1: Okay.\n\nChannel 0: then. Easy online. So cloud phone system create one.\n\nChannel 1: Yep.\n\nChannel 0: You don't have a spare number. I'm gonna give you a spare mobile bit. I mean, not a maybe not a mobile bit, but I'll give you just the normal Melbourne DID for now. It\n\nChannel 1: Yep.\n\nChannel 0: works\n\nChannel 1: Yep.\n\nChannel 0: the same way as the as the mobile phone number. We're gonna add one later, but\n\nChannel 1: Yep.\n\nChannel 0: at least that will get you test finished. Yeah?\n\nChannel 1: Done. Done.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Now also billing is you bill us and we bill the client or you have a billing portal in your invoicing and everything?\n\nChannel 0: Traditionally, we bill you, build the clients, but we do have a a Xero integration through our white label billing platform, but it just what it does, it just rebates it for you. But then if you do Xero, then it sends everything out through Xero as well. Do you use Xero for accounting or invoicing?\n\nChannel 1: Yeah. Yeah. We yeah. We use Xero for accounting.\n\nChannel 0: Okay. So that that's gonna be an entire session with Daniel to set you\n\nChannel 1: Yep.\n\nChannel 0: up on that and go through the process.\n\nChannel 1: Yeah.\n\nChannel 0: It's\n\nChannel 1: I don't want\n\nChannel 0: a\n\nChannel 1: to\n\nChannel 0: little\n\nChannel 1: bill\n\nChannel 0: bit tedious.\n\nChannel 1: the client per SMS or per call. I want to do, like, a package of per number cost and then give, like, a fair use of, like, I don't know, thousand SMS or, like, thousand calls, something like that. Build it\n\nChannel 0: Then\n\nChannel 1: up.\n\nChannel 0: you\n\nChannel 1: And\n\nChannel 0: can\n\nChannel 1: if\n\nChannel 0: manage\n\nChannel 1: it crosses\n\nChannel 0: that yourself.\n\nChannel 1: that\n\nChannel 0: Yeah.\n\nChannel 1: yeah. If it crosses because\n\nChannel 0: You\n\nChannel 1: I've\n\nChannel 0: manage\n\nChannel 1: been doing\n\nChannel 0: that yourself.\n\nChannel 1: that lately\n\nChannel 0: Yeah.\n\nChannel 1: lately with other clients from VoIP Cloud. It's such a\n\nChannel 0: Yep.\n\nChannel 1: pain\n\nChannel 0: Yep.\n\nChannel 1: every month. I need to go and, you know, see the reporting and all this stuff. So I just put,\n\nChannel 0: Yeah.\n\nChannel 1: like, $10 credit or something, and they never make more than $2 or 3\n\nChannel 0: Yeah.\n\nChannel 1: dollar worth\n\nChannel 0: Yeah.\n\nChannel 1: of calls.\n\nChannel 0: Absolutely. Yeah. You're more than welcome to rebuild any\n\nChannel 1: However\n\nChannel 0: way you want.\n\nChannel 1: okay.\n\nChannel 0: Any way you\n\nChannel 1: Sender\n\nChannel 0: want. You can\n\nChannel 1: ID also\n\nChannel 0: charge them.\n\nChannel 1: you've sender ID has become a bit more different now. Right? Like, you need to register\n\nChannel 0: There's\n\nChannel 1: it\n\nChannel 0: a new process\n\nChannel 1: with\n\nChannel 0: for ACMA that you have to follow. Yeah.\n\nChannel 1: and you guys can do\n\nChannel 0: But,\n\nChannel 1: that?\n\nChannel 0: yeah, absolutely. We've been doing it. We had to do over 2,000 CRIDs.\n\nChannel 1: Sender\n\nChannel 0: So it's\n\nChannel 1: ID.\n\nChannel 0: too painful.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Just gotta\n\nChannel 1: Okay.\n\nChannel 0: go through ACMA. I gotta get it approved, and then there's a process\n\nChannel 1: That's fine.\n\nChannel 0: to wait. And then once it's done, yeah, then it's activated. Because they gotta check that the friend already is a legitimate legitimate\n\nChannel 1: Mhmm. Lizard company\n\nChannel 0: businesses.\n\nChannel 1: or yeah.\n\nChannel 0: I\n\nChannel 1: Running\n\nChannel 0: said, yeah.\n\nChannel 1: sending scam or something. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: I don't think they\n\nChannel 0: Yeah.\n\nChannel 1: need\n\nChannel 0: Absolutely.\n\nChannel 1: this client needs it, but I'll do one thing. First thing, we'll get this let me get this sold to that person. Like, they really need it.\n\nChannel 0: Yep.\n\nChannel 1: I gave up,\n\nChannel 0: Yep.\n\nChannel 1: like, two months ago, and last two months, they've been sending messages and emails. Roy, can we get this working? Can we get this working? The only\n\nChannel 0: Yeah.\n\nChannel 1: reason\n\nChannel 0: Okay.\n\nChannel 1: is, like, what we wanted to give them is a proper WhatsApp API integration with all the all the ticketing system and everything. But\n\nChannel 0: We\n\nChannel 1: because\n\nChannel 0: we we can\n\nChannel 1: what\n\nChannel 0: do that, but that that needs Daniel to come in and and work the APIs and do a lot of little stuff. So it's gonna\n\nChannel 1: yeah.\n\nChannel 0: take a\n\nChannel 1: It's\n\nChannel 0: bit\n\nChannel 1: a big\n\nChannel 0: of time to get that working. But if you want quick off the ground\n\nChannel 1: this is best\n\nChannel 0: working\n\nChannel 1: option.\n\nChannel 0: already,\n\nChannel 1: Yeah.\n\nChannel 0: you know, you can just demonstrate this is how it works now. Here's a virtual number,\n\nChannel 1: Yep.\n\nChannel 0: add into groups, Get one manager to come in to oversize that, and that's it for\n\nChannel 1: Done.\n\nChannel 0: now.\n\nChannel 1: Done. I think\n\nChannel 0: Unless\n\nChannel 1: yeah. For for\n\nChannel 0: and\n\nChannel 1: time's\n\nChannel 0: then\n\nChannel 1: sake,\n\nChannel 0: later\n\nChannel 1: we can\n\nChannel 0: on,\n\nChannel 1: actually\n\nChannel 0: you can\n\nChannel 1: do\n\nChannel 0: build\n\nChannel 1: this.\n\nChannel 0: it. Yeah.\n\nChannel 1: Okay. I'll\n\nChannel 0: Okay.\n\nChannel 1: I'll get this model sorted out. Okay. I'll I'll talk to him and give the pricing later on. But if they're\n\nChannel 0: Yeah.\n\nChannel 1: happy\n\nChannel 0: Sure.\n\nChannel 1: with the whole process and and they they wanna go ahead, then I'll I'll create up a bundled package for for that\n\nChannel 0: Yep.\n\nChannel 1: specific client. And then if I have\n\nChannel 0: Yep.\n\nChannel 1: any doubts, I'll give you a call. I mean, like, we haven't I haven't really put things with\n\nChannel 0: Perfect.\n\nChannel 1: you guys, but I'm gonna work something out. It's just that the cloud the system that we have for VoIP cloud is very\n\nChannel 0: Yep.\n\nChannel 1: easy to set up and, you know, create SIP trunks and everything as such. There's like\n\nChannel 0: Yep.\n\nChannel 1: a visual\n\nChannel 0: Ours\n\nChannel 1: to visual place.\n\nChannel 0: Ours Ours is even easier. You should log in to the cloud first phone system. We have a visual thing as well. So yeah.\n\nChannel 1: I need to log in and see. I haven't done\n\nChannel 0: Yep.\n\nChannel 1: it, but moving forward, I mean, like, as long as we can do we'll bring our phone system to you first. And then\n\nChannel 0: Okay.\n\nChannel 1: it's just\n\nChannel 0: Great.\n\nChannel 1: such a pain to teach all the engineers who come and go with the system. You know? Like, we\n\nChannel 0: Yeah.\n\nChannel 1: wanna put\n\nChannel 0: Yeah. I\n\nChannel 1: everything\n\nChannel 0: understand.\n\nChannel 1: in one system so if something goes wrong, they can\n\nChannel 0: Yep.\n\nChannel 1: they can just do it themselves. But, you know, when we get another phone system, then we need to create KB and and provide support for all of that. That's just a pain. But I'll I'll I'll\n\nChannel 0: You\n\nChannel 1: get\n\nChannel 0: really\n\nChannel 1: this working, mate.\n\nChannel 0: yeah, please. You really need to look at what we've done now because we've got AI agents as well. There's a lot going on. So when you get a chance, maybe just create certain things inside the portal. Let me see what access you have.\n\nI'm gonna give you a bit more access\n\nChannel 1: Yep.\n\nChannel 0: right now. Hold on. Sorry. I'm just working at. Sorry.\n\nChannel 1: Okay. Yeah. You can keep access later on. That's\n\nChannel 0: Someone's\n\nChannel 1: not a problem.\n\nChannel 0: sick. I'll do it now because I gotta jump on another call after this,\n\nChannel 1: Okay.\n\nChannel 0: and I wanna make sure that you have everything you need. Sorry. One second. But you should be able to simply create new services like the cloud phone system\n\nChannel 1: Yeah.\n\nChannel 0: and all that. So wait. Wait. Wait. Sorry.\n\nLet me just see what what do you have to manage. What can I give you access to? Sorry. Where is this?\n\nChannel 1: Get me\n\nChannel 0: Okay.\n\nChannel 1: the cloud\n\nChannel 0: At\n\nChannel 1: phone system\n\nChannel 0: the moment,\n\nChannel 1: AI\n\nChannel 0: it's from\n\nChannel 1: stuff.\n\nChannel 0: CloudSoft\n\nChannel 1: Yeah.\n\nChannel 0: SMS. I wanna give you access. So we can do Microsoft Teams as well,\n\nChannel 1: Yep.\n\nChannel 0: fax to email,\n\nChannel 1: Yep.\n\nChannel 0: AI agents. I'm just gonna put everything on for now. Okay? And\n\nChannel 1: Okay.\n\nChannel 0: then you\n\nChannel 1: Yeah.\n\nChannel 0: can try everything. But,\n\nChannel 1: Done. Done.\n\nChannel 0: ideally,\n\nChannel 1: Okay. I think\n\nChannel 0: CloudFront\n\nChannel 1: that's good.\n\nChannel 0: system. And and please try the CloudFront system and the AI agents.\n\nChannel 1: AI agents. Okay.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: What do\n\nChannel 0: And\n\nChannel 1: you\n\nChannel 0: then we'll\n\nChannel 1: suggest?\n\nChannel 0: talk more\n\nChannel 1: The\n\nChannel 0: about that later.\n\nChannel 1: no problem.\n\nChannel 0: Sorry?\n\nChannel 1: Yeah. I'll I'll speak to you soon. Yeah. I mean, like, I wanted\n\nChannel 0: Yeah.\n\nChannel 1: to know\n\nChannel 0: No.\n\nChannel 1: where\n\nChannel 0: Sorry.\n\nChannel 1: where do you make money? Like, is it more from the call volume or cloud phone system or something? Because then I can look at other options and bring bring those services to you guys.\n\nChannel 0: For\n\nChannel 1: Like\n\nChannel 0: us personally\n\nChannel 1: like yeah.\n\nChannel 0: For us personally, I would say the more cloud phone system extensions are better for us because\n\nChannel 1: Okay.\n\nChannel 0: it's on it's on it's on on it's our app sorry. It's our IP. We built our cloud phone\n\nChannel 1: Yep.\n\nChannel 0: system, so we\n\nChannel 1: Okay.\n\nChannel 0: don't have to pay a third party vendor for any licensing of that. In terms\n\nChannel 1: Yep.\n\nChannel 0: of core volumes in that, look, we've got different players, different partners in different spaces that do a lot of volumes, but a lot of volume means lower margins for us, to be honest.\n\nChannel 1: Yeah. Yeah. That makes sense.\n\nChannel 0: Because it's it's a race to the bottom. I don't really wanna be chasing minutes unless it's,\n\nChannel 1: Okay.\n\nChannel 0: like, millions of minutes a month. So for\n\nChannel 1: Okay.\n\nChannel 0: us, building out extensions, building out Microsoft Teams, extensions, users. They're the main ones. And then maybe SMS as well, but, you know, we need volumes. So AI\n\nChannel 1: SMS\n\nChannel 0: agents.\n\nChannel 1: is\n\nChannel 0: Sorry.\n\nChannel 1: facing\n\nChannel 0: AI\n\nChannel 1: off.\n\nChannel 0: is okay. We'll make money\n\nChannel 1: Okay.\n\nChannel 0: on\n\nChannel 1: I'll\n\nChannel 0: AI agents as well. Yeah.\n\nChannel 1: done. I'll I'll create some of the cloud phone system, look at it. Let me see if this guy, I can actually do the whole cloud phone system plus SMS thing.\n\nChannel 0: Yep. That's it.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: at least we\n\nChannel 0: Have\n\nChannel 1: can\n\nChannel 0: a play\n\nChannel 1: get get\n\nChannel 0: with it.\n\nChannel 1: the ball rolling.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Oh, good.\n\nChannel 0: Let's\n\nChannel 1: Thanks,\n\nChannel 0: speak\n\nChannel 1: Sean.\n\nChannel 0: tomorrow\n\nChannel 1: We'll\n\nChannel 0: sometime.\n\nChannel 1: speak soon.\n\nChannel 0: Okay? Alright.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: All good.\n\nChannel 0: Take\n\nChannel 1: Take\n\nChannel 0: care.\n\nChannel 1: care, mate.\n\nChannel 0: Alright.\n\nChannel 1: Bye bye.\n\nChannel 0: Thank you. Alright. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Sean.","start":0.24,"end":0.88,"sentiment":"neutral","sentiment_score":0.1620650291442871},{"text":"How are you?","start":0.88,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.18295267721017203}],"sentiment":"neutral","sentiment_score":0.17459761798381807,"channel":1,"num_words":5,"start":0.24,"end":1.6999999},{"sentences":[{"text":"I'm good, Royce.","start":1.8399999,"end":2.6399999,"sentiment":"positive","sentiment_score":0.49456637104352313},{"text":"How are you?","start":2.6399999,"end":3.46,"sentiment":"positive","sentiment_score":0.3547801971435547}],"sentiment":"positive","sentiment_score":0.42467328409353894,"channel":0,"num_words":6,"start":1.8399999,"end":3.46},{"sentences":[{"text":"Good.","start":3.4399998,"end":3.6799998,"sentiment":"positive","sentiment_score":0.5921216011047363},{"text":"Good, mate.","start":3.6799998,"end":4.3199997,"sentiment":"positive","sentiment_score":0.5246517807245255},{"text":"Long time no 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out about the whole using","start":1216.805,"end":1220.645,"sentiment":"neutral","sentiment_score":0.1712761496504148}],"sentiment":"neutral","sentiment_score":0.1712761496504148,"channel":0,"num_words":12,"start":1216.805,"end":1220.645},{"sentences":[{"text":"System.","start":1220.1799,"end":1220.66,"sentiment":"neutral","sentiment_score":0.15959063172340393}],"sentiment":"neutral","sentiment_score":0.15959063172340393,"channel":1,"num_words":1,"start":1220.1799,"end":1220.66},{"sentences":[{"text":"our","start":1220.645,"end":1220.805,"sentiment":"neutral","sentiment_score":0.12014853954315186}],"sentiment":"neutral","sentiment_score":0.12014853954315186,"channel":0,"num_words":1,"start":1220.645,"end":1220.805},{"sentences":[{"text":"Yeah.","start":1220.66,"end":1221.16,"sentiment":"neutral","sentiment_score":0.15138375759124756}],"sentiment":"neutral","sentiment_score":0.15138375759124756,"channel":1,"num_words":1,"start":1220.66,"end":1221.16},{"sentences":[{"text":"mobile service numbers and and and being able to use it on WhatsApp.","start":1220.805,"end":1224.245,"sentiment":"neutral","sentiment_score":0.2057002060688459},{"text":"If that's the first thing, I'll get","start":1224.245,"end":1226.005,"sentiment":"neutral","sentiment_score":0.16231628613812582}],"sentiment":"neutral","sentiment_score":0.19051583409309386,"channel":0,"num_words":20,"start":1220.805,"end":1226.005},{"sentences":[{"text":"Yeah.","start":1225.86,"end":1226.205,"sentiment":"neutral","sentiment_score":0.14570072293281555}],"sentiment":"neutral","sentiment_score":0.14570072293281555,"channel":1,"num_words":1,"start":1225.86,"end":1226.205},{"sentences":[{"text":"you one mobile service number to test it out,","start":1226.005,"end":1228.505,"sentiment":"neutral","sentiment_score":0.15766415745019913}],"sentiment":"neutral","sentiment_score":0.15766415745019913,"channel":0,"num_words":9,"start":1226.005,"end":1228.505},{"sentences":[{"text":"Yep.","start":1228.5249,"end":1229.0249,"sentiment":"neutral","sentiment_score":0.13515236973762512}],"sentiment":"neutral","sentiment_score":0.13515236973762512,"channel":1,"num_words":1,"start":1228.5249,"end":1229.0249},{"sentences":[{"text":"and then we'll go from there.","start":1229.22,"end":1230.74,"sentiment":"neutral","sentiment_score":0.10660787920157115},{"text":"Actually, having said that, why don't I just let me just see if I can just","start":1230.74,"end":1234.84,"sentiment":"neutral","sentiment_score":-0.0036296690814197063}],"sentiment":"neutral","sentiment_score":0.026435116813941437,"channel":0,"num_words":22,"start":1229.22,"end":1234.84},{"sentences":[{"text":"I think 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what numbers you have numbers.","start":1265.76,"end":1268.4199,"sentiment":"neutral","sentiment_score":0.07289045405658809},{"text":"You do have a mobile service number in there.","start":1269.605,"end":1271.6849,"sentiment":"neutral","sentiment_score":0.0856781734360589},{"text":"Okay?","start":1271.6849,"end":1272.1849,"sentiment":"neutral","sentiment_score":0.07388675212860107},{"text":"And it's been activated through the the whole SMS 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They also discuss the use of WhatsApp for notifications and the need for multiple virtual mobile numbers for each group. The process is complex and requires a centralized number for all employees, and the use of a virtual mobile number for each group and the possibility of redirecting calls is discussed. The speakers also discuss setting up a SIP trunk and managing messaging and calls, as well as creating a cloud phone system and AI agents for different spaces. They plan to continue working on the system and provide pricing information later."},"intents":{"segments":[{"text":"Do do they support, like do the virtual mobile number support WhatsApp? WhatsApp.","start_word":122,"end_word":134,"intents":[{"intent":"Assess support capabilities","confidence_score":6.456101e-7}]},{"text":"the way they've done it is that each engineer has their, you know, they're using their personal phone numbers Yep. and using their personal WhatsApp. And they created groups on WhatsApp.","start_word":409,"end_word":439,"intents":[{"intent":"Explain yep and its use","confidence_score":0.026275255},{"intent":"Inform about yep and its use","confidence_score":0.00021494897}]},{"text":"if something goes wrong, they actually the customer actually responds to the people in that group, telling Okay. them, oh, this Yep. machine is having issues, or can you call these things?","start_word":465,"end_word":496,"intents":[{"intent":"Explain technical difficulties","confidence_score":0.0070766406}]},{"text":"I've looked at WhatsApp business APIs, and there is Yep. this API that you can use from from WhatsApp to create business, you know, SMS and things like that.","start_word":565,"end_word":593,"intents":[{"intent":"Discuss yep commercials and its impact on business","confidence_score":1.3663634e-8}]},{"text":"is problem is WhatsApp just released Yep. WhatsApp group API recently, like February, Oh, okay. and getting Yep.","start_word":668,"end_word":685,"intents":[{"intent":"Explain yep release and yeps capabilities","confidence_score":3.2808877e-8}]},{"text":"And then from our platform, we can send whatever messages to the group chat. So I think we'd set it up in a similar way like that if that's what you require. Yes.","start_word":754,"end_word":786,"intents":[{"intent":"Set up messaging system","confidence_score":0.05665874}]},{"text":"Are we trying to create so you've got let's start with one number first. I'll give you one Yep. virtual mobile number. Yep.","start_word":1237,"end_word":1259,"intents":[{"intent":"Create mobile number","confidence_score":0.016684651}]},{"text":"That that can work as well, but we still need to set up a a SIP trunk to forward it. Yeah. I guess so.","start_word":1892,"end_word":1915,"intents":[{"intent":"Set up sips trunk","confidence_score":0.040264852}]},{"text":"That that can work as well, but we still need to set up a a SIP trunk to forward it. Yeah. I guess so. Or let me think. You're gonna have to host the number to us, and Yep. then we're gonna have to there's gonna at least be two channels you need so Yep. that they can have one conversation, one person to forward. Alright.","start_word":1892,"end_word":1957,"intents":[{"intent":"Help configure messageboards","confidence_score":2.4501972e-7}]},{"text":"So for her, the easiest way is probably to get her a mobile service number and add it to each group so that she can log in to her own number. And then she's part of each group, then she can oversee every single Oh, yeah. Yeah. That's also good. conversation. Yeah. So you know what I mean? Like, she's just the number number added to the group. Yeah.","start_word":2126,"end_word":2194,"intents":[{"intent":"Add number to group","confidence_score":0.09791358}]},{"text":"The admin number Admin. or something. Right?","start_word":2196,"end_word":2202,"intents":[{"intent":"Incorporate admin numbers","confidence_score":0.000005350769}]},{"text":"It she just sees all the communication going through. Yeah.","start_word":2233,"end_word":2242,"intents":[{"intent":"Provide communication","confidence_score":0.04495954}]},{"text":"I I guess what we're concerned about is the integration with the mobile service number, the SIP trunk thing, and then making sure that it can be worked in WhatsApp.","start_word":2309,"end_word":2338,"intents":[{"intent":"Integrate with sms","confidence_score":0.13065194}]},{"text":"see a problem because you need access to SMS to Yes. to activate Exactly.","start_word":2347,"end_word":2360,"intents":[{"intent":"Provide sms access","confidence_score":0.005899613}]},{"text":"to activate Exactly. it on WhatsApp.","start_word":2358,"end_word":2363,"intents":[{"intent":"Activate sms","confidence_score":0.13003291}]},{"text":"What are we looking at monthly cost for one number? What's your number?","start_word":2427,"end_word":2439,"intents":[{"intent":"Understand cost","confidence_score":0.00048922386}]},{"text":"But that I don't think you you need need to use the API because you're just gonna send to messages individually from each phone number, right, in exactly. WhatsApp.","start_word":3158,"end_word":3186,"intents":[{"intent":"Implement messaging system","confidence_score":0.0148419}]},{"text":"the digging, and I feel like this five five or six virtual numbers. And then, like you said, like, for the admin, they can just keep one more number and be part of the whole group, and then Yeah.","start_word":3508,"end_word":3546,"intents":[{"intent":"Manage and manage virtual numbers","confidence_score":0.027319403}]},{"text":"Otherwise, you're gonna create a new API driven centralized ticketing system and just for five six clients. This is not worth the effort.","start_word":3631,"end_word":3653,"intents":[{"intent":"Create api-driven ticketing system","confidence_score":0.19037113}]},{"text":"mobile service numbers and and and being able to use it on WhatsApp.","start_word":3772,"end_word":3784,"intents":[{"intent":"Use wweird for mobile service numbers","confidence_score":0.000009993354}]},{"text":"I Because I would I love I you to test it to make sure you can get on WhatsApp first, then I don't have yeah. to ask Daniel. Mhmm.","start_word":3854,"end_word":3882,"intents":[{"intent":"Test technology","confidence_score":0.009260418}]},{"text":"You still have access to the whole Comstock Hub?","start_word":3907,"end_word":3915,"intents":[{"intent":"Access comstock hub","confidence_score":0.5824576}]},{"text":"So my recommendation is to see if you can I attach registering. that to a WhatsApp account. Yeah. Okay. No problem.","start_word":3969,"end_word":3989,"intents":[{"intent":"Register to wordpress account","confidence_score":0.0030360017}]},{"text":"I might need to set this up for two way SMS, which is not done yet. So let me try to work that out and text you when Yeah.","start_word":4077,"end_word":4105,"intents":[{"intent":"Set up two-way sms","confidence_score":0.22924852}]},{"text":"I'll log in to the portal. I don't know if I still have the old portal or the new portal. I'm not sure.","start_word":4127,"end_word":4149,"intents":[{"intent":"Log in to portal","confidence_score":0.7169907}]},{"text":"So I've just activated that number to the SMS portal.","start_word":4226,"end_word":4235,"intents":[{"intent":"Activate number","confidence_score":0.14033465}]},{"text":"So I've just activated that number to the SMS portal. And then what I wanna do is I wanna come back to the SMS portal, Yep.","start_word":4226,"end_word":4251,"intents":[{"intent":"Transfer to ss portal","confidence_score":0.00025768072}]},{"text":"and then I wanna see if I can send you an SMS from that number.","start_word":4253,"end_word":4267,"intents":[{"intent":"Send sms","confidence_score":0.7989965}]},{"text":"But, Royce, can you tell me what your mobile number is? 0434.","start_word":4278,"end_word":4289,"intents":[{"intent":"Check mobile number","confidence_score":0.15382622}]},{"text":"Did you receive a number from the SMS. Oh, yeah.","start_word":4331,"end_word":4340,"intents":[{"intent":"Receive number","confidence_score":0.077766486}]},{"text":"I've launched the -hub.com comstack Okay. .com dashboard.","start_word":4429,"end_word":4436,"intents":[{"intent":"Launch comstack","confidence_score":0.0146648595}]},{"text":"So we're now what you wanna do is click on conversations under messaging. Okay. Got it.","start_word":4482,"end_word":4497,"intents":[{"intent":"Click on conversations","confidence_score":0.009971466}]},{"text":"So we know two SMS is working. Let's see if you can create a WhatsApp account using this number. Yeah.","start_word":4611,"end_word":4630,"intents":[{"intent":"Create and register a wweikon account","confidence_score":0.00069488166}]},{"text":"And, also, the other thing is creating a 6 trunk so I can actually call that number, and you can actually receive it as well. Yeah.","start_word":4691,"end_word":4716,"intents":[{"intent":"Create a 6 trunk","confidence_score":0.052305754},{"intent":"Create a sip trunk","confidence_score":0.014756999}]},{"text":"Let me see SMS it can do. Oh, receive SMS.","start_word":5069,"end_word":5078,"intents":[{"intent":"Request sms option","confidence_score":0.000009183643}]},{"text":"Now one So other now thing is I'm I thinking need to create a group and see if it works. of Like course. this WhatsApp business, if you can create a group. Yeah.","start_word":5349,"end_word":5381,"intents":[{"intent":"Create a group","confidence_score":0.09364194},{"intent":"Create a group","confidence_score":0.23886837},{"intent":"Create a group","confidence_score":0.0053389873}]},{"text":"Now one So other now thing is I'm I thinking need to create a group and see if it works. of Like course. this WhatsApp business, if you can create a group. Yeah. Just create a group and add me in. Yeah. Okay. Yeah. And then we'll test it. Yeah. New group.","start_word":5349,"end_word":5400,"intents":[{"intent":"Test a group","confidence_score":0.24085805},{"intent":"Test a new group","confidence_score":0.0055796527}]},{"text":"When we get the numbers, can you get consecutive numbers from this one? Sorry.","start_word":5676,"end_word":5689,"intents":[{"intent":"Access and share numbers","confidence_score":0.0004940552}]},{"text":"Can the manager log in to the log in to the cloud portal and and access these mess messages?","start_word":6300,"end_word":6318,"intents":[{"intent":"Access mess messages","confidence_score":0.7718118}]},{"text":"You can create one phone one cloud phone system and have all the numbers in there and have different extensions to each and then that you can see it all from Okay.","start_word":6346,"end_word":6377,"intents":[{"intent":"Create one phone system","confidence_score":0.15221201}]},{"text":"It's not important to have SMS anyway, but think of re registering the phone and SMS.","start_word":6433,"end_word":6448,"intents":[{"intent":"Register phone and sms","confidence_score":0.22835037}]},{"text":"Instead of five engineers, she can have six engineers with one admin, and she can Yeah. see all I the think conversations that's going on. that's the easiest way to see all the conversations and WhatsApp, but I'm just trying to think of a way how to best manage SMS as a group.","start_word":6525,"end_word":6577,"intents":[{"intent":"Manage sms as group","confidence_score":0.060150903}]},{"text":"Well, RingoTel's got all the history, but you wanna see it in Yeah. one login as well across all the phone devices maybe.","start_word":6610,"end_word":6632,"intents":[{"intent":"Get ringotel history","confidence_score":0.009170523}]},{"text":"just create a cloud phone system and just go through the process of setting up a RingoTel account. It's all QoS Okay.","start_word":6991,"end_word":7012,"intents":[{"intent":"Create and configure ringotel account","confidence_score":0.02389007}]},{"text":"the same way as the as the mobile phone number. We're gonna add one later, but Yep. at least that will get you test finished. Yeah?","start_word":7060,"end_word":7085,"intents":[{"intent":"Test functionality","confidence_score":0.010533213}]},{"text":"at least that will get you test finished. Yeah?","start_word":7077,"end_word":7085,"intents":[{"intent":"Test finished project","confidence_score":0.03992243},{"intent":"Test completion of project","confidence_score":0.098047286}]},{"text":"Traditionally, we bill you, build the clients, but we do have a a Xero integration through our white label billing platform, but it just what it does, it just rebates it for you. But then if you do Xero, then it sends everything out through Xero as well. Do you use Xero for accounting or invoicing? Yeah.","start_word":7113,"end_word":7169,"intents":[{"intent":"Provide xero integration","confidence_score":0.041766666},{"intent":"Understand xero integration","confidence_score":0.021790281}]},{"text":"Traditionally, we bill you, build the clients, but we do have a a Xero integration through our white label billing platform, but it just what it does, it just rebates it for you. But then if you do Xero, then it sends everything out through Xero as well. Do you use Xero for accounting or invoicing? Yeah. Yeah.","start_word":7113,"end_word":7170,"intents":[{"intent":"Manage xero integration","confidence_score":0.12954658}]},{"text":"So that that's gonna be an entire session with Daniel to set you Yep. up on that and go through the process. Yeah.","start_word":7179,"end_word":7201,"intents":[{"intent":"Schedule session with daniel","confidence_score":0.0012597974},{"intent":"Plan session with daniel","confidence_score":0.0032015506}]},{"text":"the client per SMS or per call. I want to do, like, a package of per number cost and then give, like, a fair use of, like, I don't know, thousand SMS or, like, thousand calls, something like that. Build it Then up.","start_word":7212,"end_word":7254,"intents":[{"intent":"Provide per call cost","confidence_score":0.00027699562}]},{"text":"I need to go and, you know, see the reporting and all this stuff. So I just put, Yeah. like, $10 credit or something, and they never make more than $2 or 3 Yeah.","start_word":7296,"end_word":7329,"intents":[{"intent":"Monitor reports","confidence_score":0.013934023}]},{"text":"You're more than welcome to rebuild any However way you want. okay.","start_word":7338,"end_word":7349,"intents":[{"intent":"Rebuild acma","confidence_score":0.0424192}]},{"text":"Any way you Sender want. You can ID also charge them.","start_word":7349,"end_word":7359,"intents":[{"intent":"Charge sender","confidence_score":0.16525045}]},{"text":"Any way you Sender want. You can ID also charge them. you've sender ID has become a bit more different now. Right? Like, you need to register There's it a new process with for ACMA that you have to follow. Yeah.","start_word":7349,"end_word":7389,"intents":[{"intent":"Acma process","confidence_score":0.07979107}]},{"text":"And then once it's done, yeah, then it's activated. Because they gotta check that the friend already is a legitimate legitimate Mhmm. Lizard company businesses. or yeah.","start_word":7438,"end_word":7464,"intents":[{"intent":"Activate api","confidence_score":0.031964485}]},{"text":"this client needs it, but I'll do one thing. First thing, we'll get this let me get this sold to that person. Like, they really need it. Yep.","start_word":7482,"end_word":7509,"intents":[{"intent":"Sell client to person","confidence_score":0.010794751}]},{"text":"is, like, what we wanted to give them is a proper WhatsApp API integration with all the all the ticketing system and everything. But We because we we can what do that, but that that needs Daniel to come in and and work the APIs and do a lot of little stuff. So it's gonna yeah.","start_word":7544,"end_word":7599,"intents":[{"intent":"Demonstrate api integration","confidence_score":0.42311934}]},{"text":"with the whole process and and they they wanna go ahead, then I'll I'll create up a bundled package for for that Yep. specific client.","start_word":7712,"end_word":7736,"intents":[{"intent":"Create bundle package","confidence_score":0.0042861053}]},{"text":"any doubts, I'll give you a call.","start_word":7743,"end_word":7749,"intents":[{"intent":"Fix issues","confidence_score":0.000102773054}]},{"text":"But, you know, when we get another phone system, then we need to create KB and and provide support for all of that. That's just a pain.","start_word":7914,"end_word":7940,"intents":[{"intent":"Provide support","confidence_score":0.34013727}]},{"text":"Let me see what access you have. I'm gonna give you a bit more access Yep. right now.","start_word":7989,"end_word":8006,"intents":[{"intent":"Access portal","confidence_score":0.12181149}]},{"text":"What can I give you access to? Sorry.","start_word":8092,"end_word":8099,"intents":[{"intent":"Verify access to services and telemarketing services","confidence_score":1.2424813e-9}]}]},"sentiments":{"segments":[{"text":"Hey, Sean. How are you?","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.1735152304172516},{"text":"I'm good, Royce. How are you? Good. Good, mate.","start_word":5,"end_word":13,"sentiment":"positive","sentiment_score":0.4769510924816131},{"text":"Long time no no It's here. been a while. Yeah. Yeah. I know. You you know, busy, I guess. Yeah. I'm sort of busy, but, yeah, not not in the not in the telephone industry, but more in the managed Oh, okay. service side. Of course. Yes. Yes. I I know you last time said that your whole system has changed and you've got a lot of new things. Yes. I wanted Indeed. to ask, you do mobile phones. Right? Like like, virtual mobile numbers? Yeah. We do, yeah, mobile service numbers, we call it, which is a virtual mobile Virtual service number. mobile. That's right. Yeah. Yep. Do do they support, like do the virtual mobile number support WhatsApp? WhatsApp. As in can you register them to use WhatsApp? Yeah. Yeah. I'm pretty sure you can do anything you want with them. Like, as in you've got access to a number, you've got access to SMS. So that Okay. means that SMS. you can Yeah. register for a yeah. Register an account on WhatsApp. I don't know much about the WhatsApp business side of things, but is is that a You paid service you worked for WhatsApp? yeah. Or Have you worked on WhatsApp business APIs, like integrating APIs and things like that? I haven't personally, but my business partner, Daniel, may have more knowledge around APIs and everything else. Okay. Yeah. So What what are you trying to do with this? Like, so we've so I got can a know understand client. that you're just gonna I'll give, yeah, I'll give you a overview. We've got a client Okay. who who does service based service based what do you call it? Like like, repair of, you know, big machineries and things like that. So you've Yep. got five engineers, and these five Yep. engineers, they go to these regional place. They they work with farm farm equipments. You know, Yep. those those big farm, I don't know, like cattle feed and things like that. So they Yep. they're they're not a big company, but he's got a franchisee here. It's like an international company, but he's got a franchisee here. And they support these machines. Yeah. Now Yep. they're dealing with clients who are, like, farmers, farmers and and Yep. regional people. So their main mode of communication is WhatsApp. So Yep. Okay. the way they've done it is that each engineer has their, you know, they're using their personal phone numbers Yep. and using their personal WhatsApp. And they created groups on WhatsApp. Okay. And those groups, you know, they add all five engineers in one group and then the customer Okay. in one group. And then Yep. if something goes wrong, they actually the customer actually responds to the people in that group, telling Okay. them, oh, this Yep. machine is having issues, or can you call these things? So he's got Yep. about, like, twenty, twenty five groups. Right. And those groups are like, they they do these ticketing and everything and such and that. Well, not ticketing, Yep. but problem now is that he wants to hide the engineer's personal WhatsApp number. That's easy enough. Yeah. I get that. Yep. So he wants to hide it and he he doesn't want people to see it. I've looked at WhatsApp business APIs, and there is Yep. this API that you can use from from WhatsApp to create business, you know, SMS and things like that. So two options was one called Chatwood, and another one was called some some other you know, Chatwood was one thing where you can have Yep. one WhatsApp business number, and then it you you send a message to that. It goes to the system, and then they can create tickets and all this stuff. But Yep. the problem is, We we can That's where we go. yeah, That's the where we're problem going. is problem is WhatsApp just released Yep. WhatsApp group API recently, like February, Oh, okay. and getting Yep.","start_word":14,"end_word":685,"sentiment":"neutral","sentiment_score":0.0029689607520898185},{"text":"that sort of activated and and done is very hard.","start_word":686,"end_word":695,"sentiment":"negative","sentiment_score":-0.6689547300338745},{"text":"Okay. So You need to send I can thousand tell you some yeah. Yeah. Yeah. I can tell you something now. So for instance, we're actually using WhatsApp as well for notifications. You know what I mean? We've got a we've created a WhatsApp agent Okay. called Comstock Engine, and then it's got its mobile service number. Yep. And then from our platform, we can send whatever messages to the group chat. So I think we'd set it up in a similar way like that if that's what you require. Yes. And I then think you that can have where where where is the end end point? Like, for example, if you have one main WhatsApp number for your Comstock, if someone sends Yep. you a message, where does it come to? Does it come to one of your phones? Yeah. This is the thing. So we've got a Comstock hub, Yep. and the communication can be within the hub. But I wanna ask Daniel if do we need to separate this into another portal? Probably not. I don't think so. But let me understand this. If we provide you mobile service numbers and we host it for you, how Yep. many mobile service numbers do you require? Are you just looking for one, No. No. or He needs are five. you looking for multiple five? Minimum five. Right? Yeah. So it's not minimum five. So one is that if we can use a centralized number for for the whole company, then he's Yep.","start_word":696,"end_word":949,"sentiment":"neutral","sentiment_score":0.07318605482578278},{"text":"happy with that.","start_word":950,"end_word":952,"sentiment":"positive","sentiment_score":0.3682829141616822},{"text":"You know, like, he's happy to have one centralized number Yep. and then, you know, attach WhatsApp into their phones and, like, Yep. phone phone account and then also maybe on the computer. So my idea was because if you need to get Yep. WhatsApp APIs, like any message coming via API to send to a different system, Yep. it's a lot more complex. You need to go to Meta and get get a WhatsApp business registered and and and a lot of jazz there. And Yes. they need two way communication and phone calls, and also they need to put the number in WhatsApp group. Apparently, WhatsApp business numbers, you can't put into group. It is just one on one communication. Oh, okay. Yeah. So Okay. So let ideally me understand this. yeah. So ideally, what I looked at as an option would be, they they get five virtual mobile numbers, and, Yep. we have the SMS coming into maybe one platform. Like, the manager has that one platform. And then Yep. each number, like 1, 2, 3 will be assigned these numbers. And each of the tech has their own personal phone. Okay? So in the Yep. personal phone, you can have WhatsApp, and you also have WhatsApp business. So each tech can actually download both WhatsApp. For his own WhatsApp, he can use WhatsApp. And for the Yeah. company, he can use WhatsApp business. And Okay. then we create groups and all of those things. Right. I'm not sure what WhatsApp business has different to just normal WhatsApp, but I from think my it's understanding, pretty much same. that's the same. Right? So so are Yeah. we trying to do this? Are we trying to create so you've got let's start with one number first. I'll give you one Yep. virtual mobile number. Yep. You wanna add the client to that, and you're gonna add your engineers to that. Correct? Yes. That's what To he wants that to group. do. Yeah. Yep. Okay. But but what's preventing your client from seeing your engineers' mobile numbers, is it? That's fine. As long as it's not their personal number. So the engineers will not put their personal number. So we'll have five engineers, five engineers. Each of them will have company provide virtual numbers. Okay. And Now then I now I get that part. So that yeah. makes sense now. So you got five engineers. Each of them will have their own virtual mobile number. They're Yes. gonna get added to individual groups. Yes. Are all these engineers in the same groups or different? Yeah. I think they they put all the engineers so each customer will have Yep. one or two machines. Yeah? So they create Yeah. a machine group, like machine a, machine b of, I don't know, like like some some John Deere machine. Think of it. Okay? So John Deere machine one, John John Deere machine two will be two WhatsApp groups. And they put Yep. all engineers in that group and that client and and and the client's staff, maybe one or two staff in that group. Alright. So the next question is sending messages to and from WhatsApp, are the engineers gonna be doing it on the computer or on their phones? Or I think mainly on their phones. The engineers will be doing everything on their phones because they're on-site. okay. So they're Yeah. open. Okay. So they just download WhatsApp and then bank. Business. They've they've Yeah. got access to the group. So that's fine. So that part's Yep. done. I'm just trying to think. What about SMS? If if they're gonna receive SMS, where are the engineers gonna look for the SMS or send the I SMS? yeah. See, that's the thing. Once we attach the WhatsApp number, we create a WhatsApp number using that Yep. virtual number, the SMS would be sent somewhere. Right? Like, we'll send to a platform, like how like, Well, SMS to email or something. there's a couple of ways we can do it. We could send it to the SMS portal so you can send and receive from there, Yes. But then they have to log in through their phone or computer. Yeah. All the other way is SMS to email and vice versa. Yeah. So SMS we can do SMS out to email by or mail. something. Yeah. But Yep. very rarely they have SMS itself. Like, for example, Yeah. I don't really need it. Right? yeah, once you connect to WhatsApp, then you don't need to reauthenticate it. Yeah. Okay. But Alright. the So only problem is, like, does this virtual number have a VoIP service attached to it? That's another thing. It's For example, if Of if course. the client, It does. yeah, if Yeah. if the client calls that number, then can we redirect it to a mobile number so that the the the engineer can pick up that call? Alright. So if they're calling from WhatsApp, you mean, or they're calling directly to No. the Calling from WhatsApp will come straight to the WhatsApp. Yeah?","start_word":953,"end_word":1808,"sentiment":"neutral","sentiment_score":0.028930225781661184},{"text":"Like, that's not correct.","start_word":1809,"end_word":1812,"sentiment":"negative","sentiment_score":-0.398382306098938},{"text":"a problem. Yes. But But they calling wanna call for the a the GSM PSTN network. light. Right? Yeah. Yeah. Yeah. Alright. Yeah. GSM network. So if they're gonna call through GSM, then then what we need to do is host that solution on our cloud phone system or a SIP trunk. So that's another component. Can't we Yeah. just have It a can forward be to done. their mobile number? To their personal mobile number? Alright. Oh, okay. That that can work as well, but we still need to set up a a SIP trunk to forward it. Yeah. I guess so. Or let me think. You're gonna have to host the number to us, and Yep. then we're gonna have to there's gonna at least be two channels you need so Yep. that they can have one conversation, one person to forward. Alright. Let me let me come back to you on that because I gotta ask Daniel how to set it up Yeah. and how to price One it last because thing we might need yeah. Go on. one last thing is the manager or the admin staff who's sitting in the office, she wants Yep. to be part of all of these groups and everything. So I don't know how yeah. Like like, you can use WhatsApp web and log in to Okay. each Yes. of these I phone numbers. I use that now at the moment here. But Yeah. You use the web. Yeah? Is it good? Does it yeah. log But you out very often? Not really.","start_word":1813,"end_word":2075,"sentiment":"neutral","sentiment_score":0.03600405156612396},{"text":"So it I I rarely get kicked out.","start_word":2076,"end_word":2083,"sentiment":"negative","sentiment_score":-0.35259050130844116},{"text":"Because you continuously use it. Right? Also, the problem is five WhatsApp numbers, five different browsers that she needs to use. Like, I don't think you can log in to five different numbers on one WhatsApp account No. You can't. online. So for her, the easiest way is probably to get her a mobile service number and add it to each group so that she can log in to her own number. And then she's part of each group, then she can oversee every single Oh, yeah.","start_word":2084,"end_word":2170,"sentiment":"neutral","sentiment_score":-0.02942507911002499},{"text":"Yeah. That's also good. conversation.","start_word":2171,"end_word":2175,"sentiment":"positive","sentiment_score":0.514671802520752},{"text":"Yeah. So you know what I mean? Like, she's just the number number added to the group. Yeah. You know? The admin number Admin. or something. Right? Yeah. The admin number. Yeah. That'll be the easiest way. Yeah. But if they're making So you'll multiple need calls six. and things like that, it should be fine. Right? It she just sees all the communication going through. Yeah. It's just like us how I have multiple Comstock groups with each Yep. individual partners in there with Daniel and myself in there and then now tech support team.","start_word":2176,"end_word":2271,"sentiment":"neutral","sentiment_score":0.13366781175136566},{"text":"So that's the way to do it. And and it's working really well, like, sending photos and and updates. All are, like, functioning well for you.","start_word":2272,"end_word":2297,"sentiment":"positive","sentiment_score":0.5548543334007263},{"text":"I mean, WhatsApp is WhatsApp. It's not a problem. It's yeah. I I guess what we're concerned about is the integration with the mobile service number, the SIP trunk thing, and then making sure that it can be worked in WhatsApp. That's the main thing, which I don't Okay. see a problem because you need access to SMS to Yes. to activate Exactly. it on WhatsApp. Yeah. Otherwise, Yes. it won't activate an account on WhatsApp. But in Exactly. order to get Yeah. the SMS, you need to you need to at least probably send it to an email first so you've got the actual email, then Yep. you can activate the WhatsApp, then you can do whatever on WhatsApp. Okay. Good. So that that also is Yeah. fine. What are we looking at monthly cost for one number? What's your number? I can't remember your actual rates because you have to, let me see if I can find it in an old email. I don't know. Have we been through the process of working out Yeah. Yeah. We've done we've done some commercials? good pricing, mate. Like, Okay. Let I me I've. find out. I'll So check two innovate. things. Yeah. Yeah? One yeah. One is this, and one is we wanna move our numbers and SIP trunk to you guys. Because Yep. I'm my my service is with what's this guys? URL Networks, And Yep. they're Okay. they're charging, I like know. we're getting charged, like, $200 or something per per month. And the Yep. way they've done it is they've got, like, four hosted PBX sort of thing with 10 extensions and 10 numbers. It's all over Yep. the place. Yeah? So Yeah. Okay. they're getting charged per calls. So I was just Yep. thinking of getting, like, two or three, two unlimited SIP trunks and then maybe, like, two, PA, YG SIP trunks and and and set things up that way for Yeah. incoming So and the outgoing. last time we spoke with about all this was, like, three years ago Yep. in 2023. So the prices You changed the pricing. all my Mhmm. lost prices for my lost service numbers will stay the same. You got a good price, $6 a month to host and $20 to activate. I'll give you some updated pricing on SIP trunking and cloud phone system systems and unlimited calls as well. We don't I'll flick need cloud that across phone the system. email. I've got three CX completely set up for our our Oh, okay. end. Can you want? Okay. Alright. Yeah. So we just need SIP trunks. SIP trunks with some good backups. Yeah. We don't want the phones to go offline. Like, Yeah. I do use VoIP cloud URL network Yep. sorry, VoIP cloud. And Yep. Okay.","start_word":2298,"end_word":2767,"sentiment":"neutral","sentiment_score":0.049738380396144186},{"text":"I I don't feel comfortable. I I put my customers in there, but I don't feel comfortable putting my own numbers in there.","start_word":2768,"end_word":2790,"sentiment":"negative","sentiment_score":-0.4993578791618347},{"text":"Because we have How had come? issues What's where that? yeah. Outages. There there there've been yeah.","start_word":2791,"end_word":2807,"sentiment":"neutral","sentiment_score":-0.1726982146501541},{"text":"There's been outages, man. Like like That's not good.","start_word":2808,"end_word":2816,"sentiment":"negative","sentiment_score":-0.4469994306564331},{"text":"like if it yeah. You It know? stops and then, you know, calls all stop and then we can't even do redirection Okay. or anything. Yeah. Because their system You goes got some down.","start_word":2817,"end_word":2850,"sentiment":"neutral","sentiment_score":-0.05724059850634897},{"text":"pretty good yeah. You got some pretty good pricing on all the fixed stuff pay as you go.","start_word":2851,"end_word":2868,"sentiment":"positive","sentiment_score":0.6123803853988647},{"text":"So it's a dollar 34 channels, and it's 1.5% for local national and mobile's 3<unk> And or. porting? Porting's porting standard, like, it's cheap. Porting for you is $15 for a Yep. and $80 for a CAT fee, one to five numbers. If you got a 100 numbers, it's 180. Okay. And there's We one have, in between. I think, 10 numbers Two or 100. something. It's $1.30. How how much does how many? 10. 10. Yeah. That's fine. 10 or 10. yeah. About six or seven. Yeah. Are they all cat A's, or are they gonna be part of a CAT fee? It won't be cat. I mean, like, it's it's a VoIP service. So I think I don't know if it'll gonna be Cat a or Cat c. Coming Individual. from another VoIP service individual Individual yeah. It's all customer. in the no. No. They're they're they're us. So I have a lot of five numbers plus, Yeah. you know, like like, 2 or 31 300 numbers and zero three numbers and and a few things. I can send you a screenshot of everything, Yeah. but I need Send to move send from me these guys. yeah. Okay. We can do that, like, as well. Let me just check the whole WhatsApp thing to see if it's Yeah. compatible with our mobile service numbers, and then I'll Yeah. come Okay. back to Just you as well too. yeah. Let me know about the WhatsApp details because I have a call with, the client at 03:00. So initially, Yep. we thought of using WhatsApp, API, like, WhatsApp business Yep. API. That's totally Yeah. different to WhatsApp business and, you know, like like Yeah. the normal WhatsApp. Yeah. But that I don't think you you need need to use the API because you're just gonna send to messages individually from each phone number, right, in exactly. WhatsApp. Yeah. Yeah. You don't need to push anything through an API. It's gonna complicate things. He exactly. But the thing is he wanted, like, a whole service desk desk system. And if you search for something called Chatwood, c h a t, wood, w o o d, Chatwood, Yep. they use this WhatsApp multichannel communication system. So it Chatwood. it Yeah. Chatwood. Chatwood. What's Yeah. that there? Yeah. Yeah. That one that's actually a open source sort of free system, and it works really well because, you know, you can have only one WhatsApp number, and then Okay. all Yeah. That's it. Sorry. the agents That's Chatwood, w o o t? Chatwood. Yeah. Yeah. W o o Yeah. t, Chatwood. That's yeah. Okay. So I see it. I'm looking at it now. Look. It depends on what you really wanna build out. Like, I mean, if you want a whole centralized customer support ticketing, maybe that's the way to go about it, but, I He guess, wanted that, integration. but, yeah, Yep. he wanted that whole, you know, like, service desk ticketing system. But the problem Yep. is, like, one on one client, it's easy. We could we could do for one client to one client, but he wants the group functionality. Group functionality just came up recently in February, and I Okay. tried to get the WhatsApp number of one of my mobile number to have it, you know, like API. But then they said you need to to get that compliant, you need to send, like, thousand messages, 2,000 individual contacts. Only then they can do something like that. So Okay. I I let it go. Yeah. I mean, like, it's too much process. And also the in initiation should start from us, and then the client replies back within twenty four hours also get charged for it. The it's it's Yeah. Okay. more complex. Yeah. We we did Yeah. the digging, and I feel like this five five or six virtual numbers. And then, like you said, like, for the admin, they can just keep one more number and be part of the whole group, and then Yeah. she can I see mean, all the I communication think going. I think that's the easiest way to manage it now. Like, I mean, they only have five, six clients at the moment. Right? They don't have Yeah. hundreds of clients. Right? No. No. No. No. Only six six engineers. And the good part is one of these engineers leave. They can just remove it from their phone and then put it into the next engineer's phone. Correct. Yeah. That's that's the easiest way. Otherwise, you're gonna create a new API driven centralized ticketing system and just for five six clients.","start_word":2869,"end_word":3647,"sentiment":"neutral","sentiment_score":0.02756210940678404},{"text":"This is not worth the effort.","start_word":3648,"end_word":3653,"sentiment":"negative","sentiment_score":-0.5335325598716736},{"text":"Yeah. But he's got about twenty, twenty five different groups. And the Yeah.","start_word":3654,"end_word":3666,"sentiment":"neutral","sentiment_score":-0.13291649520397186},{"text":"the reason why he's gone with the WhatsApp is that the farmers don't want to use anything else other than, you know, WhatsApp or even SMS is crap. So you don't get good quality of photos and things like that.","start_word":3667,"end_word":3706,"sentiment":"negative","sentiment_score":-0.3538738191127777},{"text":"But WhatsApp just Yep. worked out well for them, and they don't wanna take change away from WhatsApp. Yeah. So Okay. That's fine. I can use WhatsApp and just sort of manage it sort of manually, internally. I guess, without a Yeah. picnic system. Yeah. I mean, Oh, that's good. up to them, but let me find out about the whole using System. our Yeah. mobile service numbers and and and being able to use it on WhatsApp. If that's the first thing, I'll get Yeah. you one mobile service number to test it out, Yep. and then we'll go from there. Actually, having said that, why don't I just let me just see if I can just I think you've log in already to your given account one number. now. Yeah. Yeah. Let's find out if you've got that still. Sorry. Let me find out. I Because I would I love I you to test it to make sure you can get on WhatsApp first, then I don't have yeah. to ask Daniel. Mhmm. Then we're just working on it right now. You know? Tech tech innovate or tech so why don't you do me a small favor? Okay. You still have access to the whole Comstock Hub? I think so. Yeah. Okay. Let's so let's look at see what numbers you have numbers. You do have a mobile service number in there. Okay? And it's been activated through the the whole SMS service. AP. Okay. So you still have the SMS service, which is active. Alright. Yeah. Let me launch. So my recommendation is to see if you can I attach registering. that to a WhatsApp account. Yeah. Okay. No problem. I'll check this one out, and then we can take it from there. I think that's a bit more safer option. So the last So thing we did was m does this sound like familiar to you? M g a I b a as a sender's name? We did that a long time Yeah. MGA ID. I think that they're gonna change that. Like, they they're not using ago. that SMS feature anymore. Yeah. Okay. That's fine. But I need to be able to okay. Hold on. I might need to set this up for two way SMS, which is not done yet. So let me try to work that out and text you when Yeah. that's done so that at least you can receive two way SMSes, Yeah. and then we'll go from there, I guess. I'll log in to the portal. I don't know if I still have the old portal or the new portal. I'm not sure. Just But try to log in. Yeah. yeah. I've got this oh, yeah. I'm in the new portal. Suggested new portal. Yeah. Okay. That's So fine. numbers yeah. I have this 9940 number, and I think it's going to VoIP SIP number. Yeah. 9940. But what I need to understand is I need to route this properly so that we can get SMS. Hang on. Okay.","start_word":3707,"end_word":4215,"sentiment":"neutral","sentiment_score":0.05562843687554239},{"text":"Cool. I've done that.","start_word":4216,"end_word":4219,"sentiment":"positive","sentiment_score":0.4164954423904419},{"text":"And let me save this. Alright. So I've just activated that number to the SMS portal. And then what I wanna do is I wanna come back to the SMS portal, Yep. Yeah. and then I wanna see if I can send you an SMS from that number. That's the first thing I'll do. Okay. Yep. Yes. Okay. But, Royce, can you tell me what your mobile number is? 0434. O four three four Yep. 369 Yep. 550. Yeah. I'm gonna read it out to you. 0434369550. Is that correct? Yes. That's right. Yes. Testing two way SMS. Alright. Let's stay on the phone together and make sure this Okay. works. Did you receive a number from the SMS. Oh, yeah. I did receive oh. You two did. way testing two way SMS. Yep. Can you reply back to that to make sure? Yep. I can see it in the portal. Okay. Just let I've me know sent when it. you've done that. Okay. You've sent it. Received. Okay. Alright. Okay.","start_word":4220,"end_word":4390,"sentiment":"neutral","sentiment_score":0.09713256359100342},{"text":"Perfect. So that works.","start_word":4391,"end_word":4394,"sentiment":"positive","sentiment_score":0.4627179801464081},{"text":"Now what I So want you where to did do you is see the see if SMS you can come through? are you in the SMS portal? Have you launched that part yet? No. I've launched the -hub.com comstack Okay. .com dashboard. Great. Yep. So I go under services. Services Yep. and SMS. Yeah. The first one might be SMS and click on manage on the right action. Okay. Yeah. You got it. And Launch then SMS. it should be Okay. in you've all SMS. Yeah. Cool. So we're now what you wanna do is click on conversations under messaging. Okay. Got it. Got it. Yeah. Received that And sent. then you could see you then you can see the two ways. So I'm in the portal now. I'll just Yep. say, hi, Royce. Let me send it. That should appear straight away Yeah. Yeah. in that I portal. could see it. Yeah. I saw it. Alright.","start_word":4395,"end_word":4551,"sentiment":"neutral","sentiment_score":0.08325274393057368},{"text":"Cool.","start_word":4552,"end_word":4552,"sentiment":"positive","sentiment_score":0.4455765187740326},{"text":"Now now reply back just to make sure you can see the same thing. Reply on my SMS. Yeah. You can do it on SMS. You can do it inside the portal with. Up to you. Do it in the portal. Try try in the portal. Yep. Done. I can see it.","start_word":4553,"end_word":4604,"sentiment":"neutral","sentiment_score":0.11605746299028397},{"text":"All good. Perfect. Alright. Okay. Great.","start_word":4605,"end_word":4610,"sentiment":"positive","sentiment_score":0.492407739162445},{"text":"So we know two SMS is working. Let's see if you can create a WhatsApp account using this number. Yeah. Oh, yeah. I need to download WhatsApp somewhere. Yeah. And then register it to that number, Yeah. and then you'll receive the SMS to this portal or your phone. Okay. Actually, Yeah. not your phone because it's a different number. So yeah. Let me check The the key the key is getting that SMS for activation. That's all. here. 448003994. And, also, the other thing is creating a 6 trunk so I can actually call that number, and you can actually receive it as well. Yeah. Yeah. But that that comes later. I mean, we gotta work out how you wanna do it because you wanna do it on three CX. Correct? No. No. No. Three c x, I don't think so for him. Like, it's gonna Okay. be additional cost for three c x for him. I think we'll just forward tech Okay. one forwards to the tech mobile their their personal number. Okay. So then we need to still somewhat create a SIP trunk to forward it, though. I believe Yeah. so. Incoming. Yeah. Incoming SIP trunk needs to be created to forward it. Right? Yeah. Correct. Which means you just gotta pay for the SIP trunk and all the call charges. That's fine. I The mean, like, call that's charges I mean, to yeah. receive the phone call, nothing. It's inbound. But Yeah. if they were to make outbound calls from that number, yes, then there's charges to that. Yeah. Because Because you still gotta if if get you the SIP trunk too. yeah. Inbound and then they Well, wait a second. But what are they calling out from? They're not they they need a nap. They need either a a nap No. They won't or be making a cell any phone. call out. Yeah. I think Okay. it'll be That only won't be incoming me. calls. Okay. Okay. Then just set up SIP trunk and forward it to the SIP trunk I mean, forward the call to the mobile, and that's Oh, it. we have a problem. But I what tried if what if sending their call drops out? We have call a problem? drops out call drops out. I think it's still okay. And then I what mean, like, how they are they can gonna call from call WhatsApp. back? Oh, they can call from WhatsApp. Okay. Fine. Then you don't need a SIP trunk to forward the call. Have you been able to register the the Yeah. WhatsApp Yeah. account I'm for trying. this? So 0480039940. It's telling automatic Yeah. to automate verify with your missed call or to do another way. Let me see SMS it can do. Oh, receive SMS. Yeah. Received SMS Yeah. speaking. No.","start_word":4611,"end_word":5084,"sentiment":"neutral","sentiment_score":-0.028652293587944428},{"text":"They're doing Because the you phone won't call be able to answer a call.","start_word":5085,"end_word":5098,"sentiment":"negative","sentiment_score":-0.3522438704967499},{"text":"So yeah. Oh, yeah. It's come through. It has? Okay. So Let me yeah. check. I'll just switch One screens. 25879 Oh, look at that.","start_word":5099,"end_word":5123,"sentiment":"neutral","sentiment_score":-0.001005904865451157},{"text":"Beautiful.","start_word":5124,"end_word":5124,"sentiment":"positive","sentiment_score":0.3355908989906311},{"text":"125879. Yeah. I've got it here. Verifying. Okay. So alright. Verified. Okay. Yeah. So It works. now alright. So now you're on WhatsApp. Correct? WhatsApp With business that number. account? Yeah. Okay. Now try this. Try to message me on WhatsApp to my mobile number just to make sure WhatsApp is working. Hold on one second. Something something weird. Take your phone, please. I didn't try again. No. I'm gonna send you something. Did you receive that on WhatsApp? Because the thing is, it says create your business profile, but the problem is see, it keeps I saying can see check you your on WhatsApp. you can see with that number? Yeah. You haven't seen that number. Okay. But did you receive my message? I said, hi, Royce. No. No. I haven't set up the profile yet. Let me just get this completed. Oh, okay. All it says is this is a business account. That's all. I mean, it's act it's actually working. But It's finishing up. Oh, yeah. I've got yours. Message. Yeah. Can you reply back? Make sure Yeah. two way is working. Yeah. I see you typing. Alright. Okay.","start_word":5125,"end_word":5316,"sentiment":"neutral","sentiment_score":-0.011342864808587668},{"text":"So that proves SMS, two way mobile service numbers working on our platform so you can register WhatsApp.","start_word":5317,"end_word":5334,"sentiment":"positive","sentiment_score":0.37021154165267944},{"text":"So that shouldn't be an an issue. That's the process to do it. Yes. Now one So other now thing is I'm I thinking need to create a group and see if it works. of Like course. this WhatsApp business, if you can create a group. Yeah. Just create a group and add me in. Yeah. Okay. Yeah. And then we'll test it. Yeah. New group. Yep. Oh, you can't you can't start chat right now. What's that? Oh, your account is restricted right now. Oh, because Why it's is a brand it restricted? new account, it it takes six hours for it to your account is restricted right now. Recent activity on your account may be a sign of spam, automated, or bulk messaging. You can answer calls, reply to new messages, and keep messaging in your chat and group. You won't be able to start a new chat and use some of the other features. So it takes six hours for it to kick in. Yep. I I think that's fine. I think we can create a group, because I can't create a group from this phone because it's brand new. Is it? That's very Because interesting. the number is brand new. Is it? Okay. Also, some Well, people let's have just used see. this number. Probably. I'm not sure. Yeah. I'm not I sure. think this number has been assigned. Oh, so I've got I've got some old people's WhatsApp WhatsApp Okay. come through. So I've just created a group then. Let's see if you can see this. Yeah. I can see it. I've chucked in I've chucked in my one of my old numbers. Okay. So three members, myself, an Yeah. old number I've got as well, and yourself. So you called a tech innovate. Okay.","start_word":5335,"end_word":5634,"sentiment":"neutral","sentiment_score":-0.037100486662238835},{"text":"Cool. So it does work.","start_word":5635,"end_word":5639,"sentiment":"positive","sentiment_score":0.4978640675544739},{"text":"So I think you just gotta have that time delay with it. That's alright. Yeah. I just need to Okay. wait wait for it to not be used for spam or some things. Yeah. Alright. Cool. When we get the numbers, can you get consecutive numbers from this one? Sorry. Like like specific mobile numbers or you get just like a lot of numbers? I can tell you I'll give you a list right now of what I can grab that's available and live and then updates very quickly so you might lose access to those numbers. That's fine. When the customers actually request for it, then I can ask You for know, ask for then I this can give number. you then I can give you the list straight away. But to give you an idea hold on. Let's see. This way to do this. Is it there on the is there on the portal? Only Can on I my click side all the number? as in as in on the admin side. So Oh, okay. so let me just quickly do a stump. I don't know how this is gonna look because it's gonna be a bad tech stump. Hold on. But let's just Just see. take a screenshot and I send on WhatsApp number. It says hold on. Okay. I sent it to you. That's probably the easiest way that I can send you the numbers. They okay. can pick So from we can that list, get, which like, is currently working. 77967779687796 So 9. whatever's there at the moment, the first column, just ignore all the other information. Yep. Yep. Yeah. I mean, if you're gonna send it to the customer, if you just send the first column, then don't worry about the rest of it. That's No. gonna No. No. confuse No. None them. of these I'm Yeah. gonna send to the customers. Yeah. Like, Yeah. I Yep. what we'll do is, like, I'll get I'll get them to subscribe for six different numbers and then Yep. take Yep. it and, you know, do this management like this. And then what Yep. we Yep. can Yep. do is whatever group that they're already on, they can add to that group and then remove Yep. their personal number from that. I think Yeah. that's the Okay.","start_word":5640,"end_word":6029,"sentiment":"neutral","sentiment_score":0.034019002655091196},{"text":"easiest way.","start_word":6030,"end_word":6031,"sentiment":"positive","sentiment_score":0.37213167548179626},{"text":"Yeah. Okay.","start_word":6032,"end_word":6033,"sentiment":"neutral","sentiment_score":0.2021302729845047},{"text":"So I think we've we've proven that it works.","start_word":6034,"end_word":6042,"sentiment":"positive","sentiment_score":0.4397165179252625},{"text":"So it shouldn't be a problem with WhatsApp. Yep. And then we could have clarified the just just please refer to the old email for the pricing. Yeah. And then I don't think you need to make outbound calls. Alright? Because then you just need No. to set up Outbound the SIP trunk calls and forward is the gonna be mobile. very That's yeah. it. It's gonna be hard Yeah. because if they wanna make let me see. If he wants outbound calls, then he Yep. needs to actually have a phone system and then download an app to make phone calls and everything. Right? My rec my recommendation is to scale with our cloud phone system. I'll get you the extensions for $4.50, and the the the cell phone's only $1. So, like, say, $5 a month, you can have that mobile service on a cell phone, and you can make outbound calls as required, pay as you go. That And would that would can be that easy can to set up. that cloud cloud phone system bring in SMS too? Absolutely. Yes. We can bind the SMS to have the SMS two way on the softphone itself. The softphone So is called each RingoTel. Check it Ringotel. out. Yeah. So they install another app for incoming and outgoing calls Yeah. that is like GSM, and then also SMS will come in there. Correct. Yep. Okay. So Unless what I would suggest can also can is can go back can to the the manage hub. yeah. Can the manager log in to the log in to the cloud portal and and access these mess messages? Yes. But it'll be on the it'll be on On the the one account at a time. Because okay. what we're doing is we're doing, actually, no. You can create one phone one cloud phone system and have all the numbers in there and have different extensions to each and then that you can see it all from Okay. there, She can I guess. see all of that. Yeah. But I I don't know about the SMS to each individual. I've gotta ask that one. I Okay. don't know if she can. I think it's only SMSes back to the softphone or Maybe for maybe. I mean, like, I'm I'm just I'm just looking. It's not important to have SMS anyway, but think of re registering the phone and SMS. Yep. Like like, if if if the technician leaves or something like that, they can't access. Yeah. The admin lady should log into the portal and and retrieve the SMS. You know? Also, if she wants to log into one of these WhatsApp accounts, we can Yep. actually log in with phone number and SMS codes, or it might just send to WhatsApp SMS itself. But I think the other method what you said was good. Instead of five engineers, she can have six engineers with one admin, and she can Yeah. see all I the think conversations that's going on. that's the easiest way to see all the conversations and WhatsApp, but I'm just trying to think of a way how to best manage SMS as a group. I mean, I know you can do it individually, And then when one engineer leaves yeah. I'm just trying They to kick think. him out from RingoTel. that WhatsApp and yeah. Yeah. Well, RingoTel's got all the history, but you wanna see it in Yeah. one login as well across all the phone devices maybe. I'm gonna ask Daniel I mean that question. My I might have to come back to you on that, but let's that's see if fine. it's a That's requirement. not If it's not a requirement, then don't worry about it. We don't need Yeah. to worry about it. So Yeah. hold on But one I think second. I So think we've got I think we've got about 90% of solution already.","start_word":6043,"end_word":6703,"sentiment":"neutral","sentiment_score":0.03077405972516167},{"text":"Just come All back to all me good.","start_word":6704,"end_word":6711,"sentiment":"positive","sentiment_score":0.3657667636871338},{"text":"if you Yeah. need The SMS SMS and phone. as a Yeah. group as a group management thing. If Yep. not, then yeah. But come back Or to she me can if just you log need it in to because I'll individual cloud phone system, right, to No. access That that's the gonna SMS. be that's gonna be more work. If you're gonna log in to the one cloud phone system, and she can see all the extensions and setup, but I don't know about the SMS part. That that's the part I don't know yet Okay. as a group That's management also not a problem. Yeah. We can we can look into that later. Now you said thing. Yeah. $5 But per extension? yeah. $5 per Check extension. your So if they have are you on your are you on your email now? No. No. No. No. I'm just walking around. Yeah. Oh, okay. So, you know okay. But when you get a chance, look up look up Bingo. the the draft rate card that I gave you. Long ago. Yeah. Yeah. Longer. It's the same one. It'll be it'll be valid still. But in that one, it was, like, $6 or something. We'll bring it down to $5. And when you put in the the optional sorry. The the softphone as well Okay. for So 5 then dollars. then that that's a cloud phone system. You download the app and you just log in with the email or different password or something like that. Right? And Yeah. Correct. What I suggest you do is when you get back to your desk when you got time, yep. just create a cloud phone system and just go through the process of setting up a RingoTel account. It's all QoS Okay. then. Easy online. So cloud phone system create one. Yep. You don't have a spare number. I'm gonna give you a spare mobile bit. I mean, not a maybe not a mobile bit, but I'll give you just the normal Melbourne DID for now. It Yep. works Yep. the same way as the as the mobile phone number. We're gonna add one later, but Yep. at least that will get you test finished. Yeah? Done. Done. Yeah. Okay. Now also billing is you bill us and we bill the client or you have a billing portal in your invoicing and everything? Traditionally, we bill you, build the clients, but we do have a a Xero integration through our white label billing platform, but it just what it does, it just rebates it for you. But then if you do Xero, then it sends everything out through Xero as well. Do you use Xero for accounting or invoicing? Yeah. Yeah. We yeah. We use Xero for accounting. Okay. So that that's gonna be an entire session with Daniel to set you Yep. up on that and go through the process. Yeah. It's I don't want a to little bill bit tedious. the client per SMS or per call. I want to do, like, a package of per number cost and then give, like, a fair use of, like, I don't know, thousand SMS or, like, thousand calls, something like that. Build it Then up. you And can if manage it crosses that yourself. that Yeah. yeah. If it crosses because You I've manage been doing that yourself. that lately Yeah. lately with other clients from VoIP Cloud.","start_word":6712,"end_word":7287,"sentiment":"neutral","sentiment_score":0.045055781568711005},{"text":"It's such a Yep. pain Yep. every month.","start_word":7288,"end_word":7295,"sentiment":"negative","sentiment_score":-0.508994460105896},{"text":"I need to go and, you know, see the reporting and all this stuff. So I just put, Yeah. like, $10 credit or something, and they never make more than $2 or 3 Yeah. dollar worth Yeah. of calls. Absolutely. Yeah. You're more than welcome to rebuild any However way you want. okay. Any way you Sender want. You can ID also charge them. you've sender ID has become a bit more different now. Right? Like, you need to register There's it a new process with for ACMA that you have to follow. Yeah. and you guys can do But, that? yeah, absolutely. We've been doing it. We had to do over 2,000 CRIDs. Sender So it's ID.","start_word":7296,"end_word":7413,"sentiment":"neutral","sentiment_score":-0.05615516385789645},{"text":"too painful.","start_word":7414,"end_word":7415,"sentiment":"negative","sentiment_score":-0.4501025080680847},{"text":"Yeah. Yeah. Just gotta Okay. go through ACMA. I gotta get it approved, and then there's a process That's fine. to wait. And then once it's done, yeah, then it's activated. Because they gotta check that the friend already is a legitimate legitimate Mhmm. Lizard company businesses. or yeah. I Running said, yeah. sending scam or something. Okay. Yeah. I don't think they Yeah. need Absolutely. this client needs it, but I'll do one thing. First thing, we'll get this let me get this sold to that person. Like, they really need it. Yep. I gave up, Yep. like, two months ago, and last two months, they've been sending messages and emails. Roy, can we get this working? Can we get this working? The only Yeah. reason Okay. is, like, what we wanted to give them is a proper WhatsApp API integration with all the all the ticketing system and everything. But We because we we can what do that, but that that needs Daniel to come in and and work the APIs and do a lot of little stuff. So it's gonna yeah. take a It's bit a big of time to get that working. But if you want quick off the ground this is best working option. already, Yeah. you know, you can just demonstrate this is how it works now. Here's a virtual number, Yep. add into groups, Get one manager to come in to oversize that, and that's it for Done. now. Done. I think Unless yeah. For for and time's then sake, later we can on, actually you can do build this. it. Yeah. Okay. I'll Okay. I'll get this model sorted out. Okay. I'll I'll talk to him and give the pricing later on. But if they're Yeah.","start_word":7416,"end_word":7709,"sentiment":"neutral","sentiment_score":-0.001431812190127616},{"text":"happy Sure.","start_word":7710,"end_word":7711,"sentiment":"positive","sentiment_score":0.46563562750816345},{"text":"with the whole process and and they they wanna go ahead, then I'll I'll create up a bundled package for for that Yep. specific client. And then if I have Yep. any doubts, I'll give you a call. I mean, like, we haven't I haven't really put things with Perfect. you guys, but I'm gonna work something out.","start_word":7712,"end_word":7769,"sentiment":"neutral","sentiment_score":0.16989944875240326},{"text":"It's just that the cloud the system that we have for VoIP cloud is very Yep.","start_word":7770,"end_word":7785,"sentiment":"positive","sentiment_score":0.3693871796131134},{"text":"easy to set up and, you know, create SIP trunks and everything as such. There's like Yep. a visual Ours to visual place.","start_word":7786,"end_word":7808,"sentiment":"neutral","sentiment_score":0.27036696672439575},{"text":"Ours Ours is even easier.","start_word":7809,"end_word":7813,"sentiment":"positive","sentiment_score":0.3573901653289795},{"text":"You should log in to the cloud first phone system. We have a visual thing as well. So yeah. I need to log in and see. I haven't done Yep. it, but moving forward, I mean, like, as long as we can do we'll bring our phone system to you first. And then Okay. it's just Great. such a pain to teach all the engineers who come and go with the system. You know? Like, we Yeah. wanna put Yeah. I everything understand. in one system so if something goes wrong, they can Yep. they can just do it themselves. But, you know, when we get another phone system, then we need to create KB and and provide support for all of that.","start_word":7814,"end_word":7936,"sentiment":"neutral","sentiment_score":-0.017314458265900612},{"text":"That's just a pain.","start_word":7937,"end_word":7940,"sentiment":"negative","sentiment_score":-0.4735775887966156},{"text":"But I'll I'll I'll You get really this working, mate. yeah, please. You really need to look at what we've done now because we've got AI agents as well. There's a lot going on. So when you get a chance, maybe just create certain things inside the portal. Let me see what access you have. I'm gonna give you a bit more access Yep. right now. Hold on. Sorry. I'm just working at. Sorry. Okay. Yeah. You can keep access later on. That's Someone's not a sick. problem. I'll do it now because I gotta jump on another call after this, Okay. and I wanna make sure that you have everything you need. Sorry. One second. But you should be able to simply create new services like the cloud phone system Yeah. and all that. So wait. Wait. Wait. Sorry. Let me just see what what do you have to manage. What can I give you access to? Sorry. Where is this? Get me Okay. the cloud At phone system the moment, AI it's from stuff. CloudSoft Yeah. SMS. I wanna give you access. So we can do Microsoft Teams as well, Yep. fax to email, Yep. AI agents. I'm just gonna put everything on for now. Okay? And Okay. then you Yeah. can try everything. But, Done. Done. ideally, Okay.","start_word":7941,"end_word":8161,"sentiment":"neutral","sentiment_score":0.02728722380196077},{"text":"I think CloudFront that's good.","start_word":8162,"end_word":8166,"sentiment":"positive","sentiment_score":0.3425825536251068},{"text":"system. And and please try the CloudFront system and the AI agents. AI agents. Okay. Yeah. Okay. What do And you then we'll suggest? talk more The about that later. no problem. Sorry? Yeah. I'll I'll speak to you soon. Yeah. I mean, like, I wanted Yeah. to know No. where Sorry. where do you make money? Like, is it more from the call volume or cloud phone system or something? Because then I can look at other options and bring bring those services to you guys. For Like us personally like yeah. For us personally, I would say the more cloud phone system extensions are better for us because Okay. it's on it's on it's on on it's our app sorry. It's our IP. We built our cloud phone Yep. system, so we Okay. don't have to pay a third party vendor for any licensing of that. In terms Yep. of core volumes in that, look, we've got different players, different partners in different spaces that do a lot of volumes, but a lot of volume means lower margins for us, to be honest. Yeah. Yeah. That makes sense. Because it's it's a race to the bottom. I don't really wanna be chasing minutes unless it's, Okay. like, millions of minutes a month. So for Okay. us, building out extensions, building out Microsoft Teams, extensions, users. They're the main ones. And then maybe SMS as well, but, you know, we need volumes. So AI SMS agents. is Sorry. facing AI off. is okay. We'll make money Okay. on I'll AI agents as well. Yeah. done. I'll I'll create some of the cloud phone system, look at it. Let me see if this guy, I can actually do the whole cloud phone system plus SMS thing. Yep. That's it. So Yeah. at least we Have can a play get get with it. the ball rolling. Yeah. Yeah. Okay.","start_word":8167,"end_word":8484,"sentiment":"neutral","sentiment_score":0.06040035787993257},{"text":"Oh, good. Let's Thanks, speak Sean.","start_word":8485,"end_word":8490,"sentiment":"positive","sentiment_score":0.3781907558441162},{"text":"tomorrow We'll sometime. speak soon. Okay? Alright. Yeah. Okay.","start_word":8491,"end_word":8499,"sentiment":"neutral","sentiment_score":0.1324225217103958},{"text":"All good.","start_word":8500,"end_word":8501,"sentiment":"positive","sentiment_score":0.45356160402297974},{"text":"Take Take care. care, mate. Alright. Bye bye.","start_word":8502,"end_word":8509,"sentiment":"neutral","sentiment_score":0.21769489347934723},{"text":"Thank you. Alright.","start_word":8510,"end_word":8512,"sentiment":"positive","sentiment_score":0.4934534430503845},{"text":"Bye.","start_word":8513,"end_word":8513,"sentiment":"neutral","sentiment_score":0.2712674140930176}],"average":{"sentiment":"neutral","sentiment_score":0.030416528793882843}}}}