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Mister Viet, we're just calling in to check if you already returned the faulty routers. Because as as per our provisioning team, they've already sent you the written labels and such shells. When you will be able to return it? Because they are you you did? Okay. That's great. Would you mind telling me when did you set out the faulty router? Really? Okay. So here's what I'm going to ask you. Just do me a favor because we haven't received any return router. I will send you mister Booth, can you I'll send you an email and please response back with the proof that you already returned the router. Is that okay? I'll send you an email and then response. Okay. Miss Servit, please do me a favor because we haven't received the router. I'll send you an email, and please response with the proof that you already returned for Fastrack, like the receipt or anything. How about any tracking details? Because if you process the sending it, I assume you have any relevant information. Right? Because if you send it one week or two weeks ago, we should be have it this time because our provisioning team said they did not receive any routers. Reason why they asked us to check. At least August 4? Okay. Can you find any tracking details at least or check with your record, AU post? Yeah. Because we haven't received it. Because if we did not receive it, you will be charged for that reason why we are trying to cooperate and collaborate with you to track this. I understand. I do take this. However, to to support this statement, you still need to send us any proof because we haven't received any routers. Okay? So if you throw the receipt, kindly check or call the post as for any tracking details. Tell them that the recipient have not received the item that you'd, sent out. Have you paid for the delivery? Okay. Yeah. That's the reason why I'm asking. If you send it, just kindly send us any proof so we can track it. We will not be able to track the item you sent if we don't have any details from you because we have not received it. It's been twelve days. Today is the seventeenth. Because it's if it's dispatched the August 4, it should here by this time. Yeah. Reason why we're asking those proof for us to track it, because you're saying you send it. Yeah. Or call the post office where you dispatch the router as a details. Ask them to send you the tracking details and send it to us. That could be all good. Okay? You don't need to find the receipt. Call them and ask for the tracking details, And then response to my email, send those details that you got from the post office. Okay? Alright. I'll send you the email. Alright? Alright. Thank you so much. Have a good one. 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Good morning. This is Melissa from Airtel account, your Internet service provider. Am I speaking to mister Vietbo Ngoyan? Hi.\n\nI'm good. Thank you. How about yourself? That's great to hear. Mister Viet, we're just calling in to check if you already returned the faulty routers.\n\nBecause as as per our provisioning team, they've already sent you the written labels and such shells. When you will be able to return it? Because they are you you did? Okay. That's great.\n\nWould you mind telling me when did you set out the faulty router? Really? Okay. So here's what I'm going to ask you. Just do me a favor because we haven't received any return router.\n\nI will send you mister Booth, can you I'll send you an email and please response back with the proof that you already returned the router. Is that okay? I'll send you an email and then response. Okay. Miss Servit, please do me a favor because we haven't received the router.\n\nI'll send you an email, and please response with the proof that you already returned for Fastrack, like the receipt or anything. How about any tracking details? Because if you process the sending it, I assume you have any relevant information. Right? Because if you send it one week or two weeks ago, we should be have it this time because our provisioning team said they did not receive any routers.\n\nReason why they asked us to check. At least August 4? Okay. Can you find any tracking details at least or check with your record, AU post? Yeah.\n\nBecause we haven't received it. Because if we did not receive it, you will be charged for that reason why we are trying to cooperate and collaborate with you to track this. I understand. I do take this. However, to to support this statement, you still need to send us any proof because we haven't received any routers.\n\nOkay? So if you throw the receipt, kindly check or call the post as for any tracking details. Tell them that the recipient have not received the item that you'd, sent out. Have you paid for the delivery? Okay.\n\nYeah. That's the reason why I'm asking. If you send it, just kindly send us any proof so we can track it. We will not be able to track the item you sent if we don't have any details from you because we have not received it. It's been twelve days.\n\nToday is the seventeenth. Because it's if it's dispatched the August 4, it should here by this time. Yeah. Reason why we're asking those proof for us to track it, because you're saying you send it. Yeah.\n\nOr call the post office where you dispatch the router as a details. Ask them to send you the tracking details and send it to us. That could be all good. Okay? You don't need to find the receipt.\n\nCall them and ask for the tracking details, And then response to my email, send those details that you got from the post office. Okay? Alright. I'll send you the email. Alright?\n\nAlright. Thank you so much. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.48,"end":2.8,"sentiment":"neutral","sentiment_score":0.13594333827495575},{"text":"Good morning.","start":2.8,"end":3.62,"sentiment":"neutral","sentiment_score":0.27753159403800964},{"text":"This is Melissa from Airtel account, your Internet service provider.","start":4.0,"end":8.26,"sentiment":"neutral","sentiment_score":0.13281634226441383},{"text":"Am I speaking to mister Vietbo Ngoyan?","start":8.72,"end":11.54,"sentiment":"neutral","sentiment_score":0.06909420075161117},{"text":"Hi.","start":14.545,"end":14.785,"sentiment":"neutral","sentiment_score":0.3179618716239929}],"sentiment":"neutral","sentiment_score":0.13432339170858973,"num_words":21,"start":2.48,"end":14.785},{"sentences":[{"text":"I'm good.","start":14.785,"end":15.425,"sentiment":"positive","sentiment_score":0.48989182710647583},{"text":"Thank you.","start":15.425,"end":15.905001,"sentiment":"positive","sentiment_score":0.6292483508586884},{"text":"How 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haven't received any return router.","start":57.81,"end":61.989998,"sentiment":"neutral","sentiment_score":-0.19253843650221825}],"sentiment":"neutral","sentiment_score":-0.07231855999146189,"num_words":35,"start":43.745,"end":61.989998},{"sentences":[{"text":"I will send you mister Booth, can you I'll send you an email and please response back with the proof that you already returned the router.","start":62.53,"end":75.895004,"sentiment":"neutral","sentiment_score":-0.0265625397173258},{"text":"Is that okay?","start":76.035,"end":76.935,"sentiment":"neutral","sentiment_score":-0.025928714623053867},{"text":"I'll send you an email and then response.","start":80.39,"end":82.89,"sentiment":"neutral","sentiment_score":-0.02335067221429199},{"text":"Okay.","start":89.35,"end":89.75,"sentiment":"neutral","sentiment_score":-0.030860256403684616},{"text":"Miss Servit, please do me a favor because we haven't received the 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still need to send us any proof because we haven't received any routers.","start":223.18999,"end":230.48999,"sentiment":"neutral","sentiment_score":-0.29707124419510367}],"sentiment":"neutral","sentiment_score":-0.27109074387057075,"num_words":58,"start":172.34,"end":230.48999},{"sentences":[{"text":"Okay?","start":230.95,"end":231.34999,"sentiment":"neutral","sentiment_score":-0.07493540644645691},{"text":"So if you throw the receipt, kindly check or call the post as for any tracking details.","start":231.34999,"end":238.415,"sentiment":"neutral","sentiment_score":-0.072590125943808},{"text":"Tell them that the recipient have not received the item that you'd, sent out.","start":239.03499,"end":244.33499,"sentiment":"neutral","sentiment_score":-0.1908872877912862},{"text":"Have you paid for the delivery?","start":245.75499,"end":247.295,"sentiment":"neutral","sentiment_score":-0.152600617458423},{"text":"Okay.","start":256.15,"end":256.65,"sentiment":"neutral","sentiment_score":-0.026826055720448497}],"sentiment":"neutral","sentiment_score":-0.1262517778728253,"num_words":39,"start":230.95,"end":256.65},{"sentences":[{"text":"Yeah.","start":257.03,"end":257.35,"sentiment":"neutral","sentiment_score":-0.01520196907222271},{"text":"That's the reason why I'm asking.","start":257.35,"end":258.97,"sentiment":"neutral","sentiment_score":0.0007250922111173468},{"text":"If you send it, just kindly send us any proof so we can track it.","start":259.11,"end":264.255,"sentiment":"neutral","sentiment_score":0.014681146045525869},{"text":"We will not be able to track the item you sent if we don't have any details from you because we have not received it.","start":264.395,"end":273.835,"sentiment":"neutral","sentiment_score":-0.33152663230895996},{"text":"It's been twelve 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I'm fine. How are you? I'm good. I'm good. I already returned it. No. No. I I I already returned it. I already sent yeah. I would say it's one or two weeks ago. Thank you. Not good. Yep. Yep. It's Rouge. It's Rouge? Okay. Can you say again? Yeah. Yes? It is the old one. Okay. Yeah. K. Thank you. Alright. I already throw the receipt, but I 100% I already send it back with the label that you guys send me with the things. So I need to see It's really weird because I'm I was sending I was standing on the fourth of fourth August 4. Yeah. I I do have a receipt, but I think I already throw the receipt. I don't have any other pros. Let me see. Yeah. Let me try to file a receipt to see because I I send it I already send it back on the August 4. Last time, they didn't tell me to pay it to anything. They just get the things and they send it. Yeah. I I I I have a I was saying I was saying it, so I don't understand. 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I'm fine. How are you? I'm good. I'm good.\n\nI already returned it. No. No. I I I already returned it. I already sent yeah.\n\nI would say it's one or two weeks ago. Thank you. Not good. Yep. Yep.\n\nIt's Rouge. It's Rouge? Okay. Can you say again? Yeah.\n\nYes? It is the old one. Okay. Yeah. K.\n\nThank you. Alright. I already throw the receipt, but I 100% I already send it back with the label that you guys send me with the things. So I need to see It's really weird because I'm I was sending I was standing on the fourth of fourth August 4. Yeah.\n\nI I do have a receipt, but I think I already throw the receipt. I don't have any other pros. Let me see. Yeah. Let me try to file a receipt to see because I I send it I already send it back on the August 4.\n\nLast time, they didn't tell me to pay it to anything. They just get the things and they send it. Yeah. I I I I have a I was saying I was saying it, so I don't understand. 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receipt.","start":163.595,"end":167.375,"sentiment":"neutral","sentiment_score":-0.12911644790853774},{"text":"I don't have any other pros.","start":188.325,"end":190.345,"sentiment":"neutral","sentiment_score":-0.3072488655646642},{"text":"Let me see.","start":192.965,"end":194.105,"sentiment":"neutral","sentiment_score":-0.07863614459832509},{"text":"Yeah.","start":208.495,"end":208.995,"sentiment":"neutral","sentiment_score":-0.02910233289003372},{"text":"Let me try to file a receipt to see because I I send it I already send it back on the August 4.","start":209.055,"end":218.035,"sentiment":"neutral","sentiment_score":-0.06423661533905112}],"sentiment":"neutral","sentiment_score":-0.11475694433171699,"num_words":47,"start":163.595,"end":218.035},{"sentences":[{"text":"Last time, they didn't tell me to pay it to anything.","start":250.09,"end":253.45,"sentiment":"negative","sentiment_score":-0.4671827961098064},{"text":"They just get the things and they send 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you.","start":340.53998,"end":341.28,"sentiment":"neutral","sentiment_score":0.27442069351673126},{"text":"Bye.","start":343.02,"end":343.52,"sentiment":"positive","sentiment_score":0.437290757894516},{"text":"You too.","start":343.58,"end":344.31998,"sentiment":"positive","sentiment_score":0.3737964481115341}],"sentiment":"neutral","sentiment_score":0.31649181619286537,"num_words":8,"start":337.74,"end":344.31998}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning. This is Melissa from Airtel account, your Internet service provider. Am I speaking to mister Vietbo Ngoyan?\n\nChannel 1: Oh, hi. I'm fine. How are you?\n\nChannel 0: Hi. I'm good. Thank you. How about yourself?\n\nChannel 1: I'm good. I'm\n\nChannel 0: That's great to hear.\n\nChannel 1: good.\n\nChannel 0: Mister Viet, we're just calling in to check if you already returned the faulty routers. Because as as per our provisioning team, they've already sent you the written labels and such shells.\n\nChannel 1: I already returned it.\n\nChannel 0: When you will be able to return it? Because they are\n\nChannel 1: No. No. I I I already returned it. I already\n\nChannel 0: you you\n\nChannel 1: sent\n\nChannel 0: did? Okay. That's great.\n\nChannel 1: yeah.\n\nChannel 0: Would you mind telling me when did you set out the faulty router?\n\nChannel 1: I would say it's one or two weeks ago.\n\nChannel 0: Really? Okay. So here's what I'm going to\n\nChannel 1: Thank you.\n\nChannel 0: ask you. Just do me a favor because we haven't received any return router.\n\nChannel 1: Not good.\n\nChannel 0: I will send you mister Booth,\n\nChannel 1: Yep.\n\nChannel 0: can you I'll send you an email and please response back with\n\nChannel 1: Yep.\n\nChannel 0: the proof that\n\nChannel 1: It's\n\nChannel 0: you already\n\nChannel 1: Rouge. It's\n\nChannel 0: returned\n\nChannel 1: Rouge?\n\nChannel 0: the\n\nChannel 1: Okay.\n\nChannel 0: router. Is that okay?\n\nChannel 1: Can you say again?\n\nChannel 0: I'll send you an email and\n\nChannel 1: Yeah.\n\nChannel 0: then response.\n\nChannel 1: Yes? It is the old one. Okay. Yeah. K.\n\nThank you. Alright.\n\nChannel 0: Okay. Miss Servit, please do me a favor because we haven't received the router. I'll send you an email, and please response with the proof that you already returned for Fastrack, like the receipt or anything.\n\nChannel 1: I already throw the receipt, but I 100% I already send it back with the label that you guys send me with the things. So I need\n\nChannel 0: How\n\nChannel 1: to\n\nChannel 0: about\n\nChannel 1: see\n\nChannel 0: any tracking details? Because if you process the sending it, I assume you have any relevant information. Right? Because if you send it one week or two weeks ago, we should be have it this time because our provisioning team said they did not receive any routers. Reason why they asked us to check.\n\nChannel 1: It's really weird because I'm I was sending I was standing\n\nChannel 0: At\n\nChannel 1: on\n\nChannel 0: least\n\nChannel 1: the fourth of fourth August 4.\n\nChannel 0: August 4?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Can you find any tracking details at least or check with your record, AU post?\n\nChannel 1: I I do have a receipt, but I think I already throw the receipt.\n\nChannel 0: Yeah. Because we haven't received it. Because if we did not receive it, you will be charged for that reason why we are trying to cooperate and collaborate with you to track this.\n\nChannel 1: I don't have any other pros. Let me see. Yeah. Let me try to file a receipt to see because I I send it I already send it back on the August 4.\n\nChannel 0: I understand. I do take this. However, to to support this statement, you still need to send us any proof because we haven't received any routers. Okay? So if you throw the receipt, kindly check or call the post as for any tracking details.\n\nTell them that the recipient have not received the item that you'd, sent out. Have you paid for the delivery?\n\nChannel 1: Last time, they didn't tell me to pay it to anything. They just get the things and they send it.\n\nChannel 0: Okay. Yeah. That's the reason why I'm asking. If you send it, just kindly send us any proof so we can track it. We will not be able to track the item you sent if we don't have any details from you because we have not received it.\n\nIt's been twelve days. Today is the seventeenth. Because it's if it's dispatched the August 4, it should here by this time. Yeah. Reason why we're asking those proof for us to track it, because you're saying you send it.\n\nChannel 1: Yeah. I I I I have a I was saying I was saying it, so I don't understand. Let me try to find a receipt to see if\n\nChannel 0: Yeah.\n\nChannel 1: I still have it in case I don't know if I already saw the receipt or not.\n\nChannel 0: Or call the post office where you dispatch the router as a details. Ask them to send you the tracking details and send it to us.\n\nChannel 1: Oh,\n\nChannel 0: That\n\nChannel 1: okay.\n\nChannel 0: could be\n\nChannel 1: Okay then.\n\nChannel 0: all good. Okay? You don't need to find the receipt. Call them and ask for the tracking details, And then response to my email, send those details that you got from the post office. Okay?\n\nChannel 1: Okay. Oh, okay. Alright.\n\nChannel 0: Alright.\n\nChannel 1: Thank\n\nChannel 0: I'll\n\nChannel 1: you.\n\nChannel 0: send you the email. Alright?\n\nChannel 1: Alright. Thank\n\nChannel 0: Alright.\n\nChannel 1: you.\n\nChannel 0: Thank you so much. Have a good one.\n\nChannel 1: Bye. You too.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.48,"end":2.8,"sentiment":"neutral","sentiment_score":0.13594333827495575},{"text":"Good morning.","start":2.8,"end":3.62,"sentiment":"neutral","sentiment_score":0.27753159403800964},{"text":"This is Melissa from Airtel account, your Internet service provider.","start":4.0,"end":8.26,"sentiment":"neutral","sentiment_score":0.13281634226441383},{"text":"Am I speaking to mister Vietbo Ngoyan?","start":8.72,"end":11.54,"sentiment":"neutral","sentiment_score":0.06909420075161117}],"sentiment":"neutral","sentiment_score":0.1251414677128196,"channel":0,"num_words":20,"start":2.48,"end":11.54},{"sentences":[{"text":"Oh, hi.","start":12.32,"end":12.719999,"sentiment":"neutral","sentiment_score":0.17199556529521942},{"text":"I'm fine.","start":12.719999,"end":13.12,"sentiment":"neutral","sentiment_score":0.2802259474992752},{"text":"How are 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great.","start":42.864998,"end":43.605,"sentiment":"neutral","sentiment_score":0.22394844144582748}],"sentiment":"neutral","sentiment_score":0.10713825467973948,"channel":0,"num_words":4,"start":41.905,"end":43.605},{"sentences":[{"text":"yeah.","start":43.315002,"end":43.815002,"sentiment":"neutral","sentiment_score":0.05586051940917969}],"sentiment":"neutral","sentiment_score":0.05586051940917969,"channel":1,"num_words":1,"start":43.315002,"end":43.815002},{"sentences":[{"text":"Would you mind telling me when did you set out the faulty router?","start":43.745,"end":47.765,"sentiment":"neutral","sentiment_score":-0.029904385598806236}],"sentiment":"neutral","sentiment_score":-0.029904385598806236,"channel":0,"num_words":13,"start":43.745,"end":47.765},{"sentences":[{"text":"I would say it's one or two weeks ago.","start":49.955,"end":52.695,"sentiment":"neutral","sentiment_score":-0.035783431182305016}],"sentiment":"neutral","sentiment_score":-0.035783431182305016,"channel":1,"num_words":9,"start":49.955,"end":52.695},{"sentences":[{"text":"Really?","start":53.49,"end":53.97,"sentiment":"neutral","sentiment_score":-0.02170138619840145},{"text":"Okay.","start":53.97,"end":54.47,"sentiment":"neutral","sentiment_score":0.007211549207568169},{"text":"So here's what I'm going to","start":54.61,"end":56.47,"sentiment":"neutral","sentiment_score":0.02605725700656573}],"sentiment":"neutral","sentiment_score":0.017731713131070137,"channel":0,"num_words":8,"start":53.49,"end":56.47},{"sentences":[{"text":"Thank you.","start":56.43,"end":57.17,"sentiment":"neutral","sentiment_score":0.16246537864208221}],"sentiment":"neutral","sentiment_score":0.16246537864208221,"channel":1,"num_words":2,"start":56.43,"end":57.17},{"sentences":[{"text":"ask 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receipt, but I 100% I already send it back with the label that you guys send me with the things.","start":102.785,"end":110.85,"sentiment":"neutral","sentiment_score":0.22645444050431252},{"text":"So I 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okay.","start":336.69998,"end":337.25998,"sentiment":"neutral","sentiment_score":0.08214233070611954},{"text":"Alright.","start":337.25998,"end":337.74,"sentiment":"neutral","sentiment_score":0.14826975762844086}],"sentiment":"neutral","sentiment_score":0.08965839445590973,"channel":1,"num_words":4,"start":336.3,"end":337.74},{"sentences":[{"text":"Alright.","start":337.37,"end":337.77002,"sentiment":"neutral","sentiment_score":0.22317546606063843}],"sentiment":"neutral","sentiment_score":0.22317546606063843,"channel":0,"num_words":1,"start":337.37,"end":337.77002},{"sentences":[{"text":"Thank","start":337.74,"end":337.97998,"sentiment":"positive","sentiment_score":0.3689565062522888}],"sentiment":"positive","sentiment_score":0.3689565062522888,"channel":1,"num_words":1,"start":337.74,"end":337.97998},{"sentences":[{"text":"I'll","start":337.77002,"end":338.01,"sentiment":"neutral","sentiment_score":0.3304682970046997}],"sentiment":"neutral","sentiment_score":0.3304682970046997,"channel":0,"num_words":1,"start":337.77002,"end":338.01},{"sentences":[{"text":"you.","start":337.97998,"end":338.47998,"sentiment":"neutral","sentiment_score":0.26158440113067627}],"sentiment":"neutral","sentiment_score":0.26158440113067627,"channel":1,"num_words":1,"start":337.97998,"end":338.47998},{"sentences":[{"text":"send you the email.","start":338.01,"end":339.05002,"sentiment":"neutral","sentiment_score":0.18698809668421745},{"text":"Alright?","start":339.05002,"end":339.55002,"sentiment":"neutral","sentiment_score":0.11666697263717651}],"sentiment":"neutral","sentiment_score":0.17292387187480926,"channel":0,"num_words":5,"start":338.01,"end":339.55002},{"sentences":[{"text":"Alright.","start":340.06,"end":340.53998,"sentiment":"neutral","sentiment_score":0.16766858100891113},{"text":"Thank","start":340.53998,"end":340.78,"sentiment":"positive","sentiment_score":0.3687010407447815}],"sentiment":"neutral","sentiment_score":0.2681848108768463,"channel":1,"num_words":2,"start":340.06,"end":340.78},{"sentences":[{"text":"Alright.","start":340.73,"end":341.23,"sentiment":"neutral","sentiment_score":0.30695319175720215}],"sentiment":"neutral","sentiment_score":0.30695319175720215,"channel":0,"num_words":1,"start":340.73,"end":341.23},{"sentences":[{"text":"you.","start":340.78,"end":341.28,"sentiment":"neutral","sentiment_score":0.18014034628868103}],"sentiment":"neutral","sentiment_score":0.18014034628868103,"channel":1,"num_words":1,"start":340.78,"end":341.28},{"sentences":[{"text":"Thank you so much.","start":341.3629,"end":342.48294,"sentiment":"positive","sentiment_score":0.8994161039590836},{"text":"Have a good one.","start":342.48294,"end":343.46292,"sentiment":"positive","sentiment_score":0.8036280870437622}],"sentiment":"positive","sentiment_score":0.8515220955014229,"channel":0,"num_words":8,"start":341.3629,"end":343.46292},{"sentences":[{"text":"Bye.","start":343.02,"end":343.52,"sentiment":"positive","sentiment_score":0.437290757894516},{"text":"You too.","start":343.58,"end":344.31998,"sentiment":"positive","sentiment_score":0.3737964481115341}],"sentiment":"positive","sentiment_score":0.39496121803919476,"channel":1,"num_words":3,"start":343.02,"end":344.31998},{"sentences":[{"text":"Bye bye.","start":343.84293,"end":344.58292,"sentiment":"neutral","sentiment_score":0.033982034772634506}],"sentiment":"neutral","sentiment_score":0.033982034772634506,"channel":0,"num_words":2,"start":343.84293,"end":344.58292}]},"summary":{"result":"success","short":"A representative from Airtel account calls Mr. Mobile to check if he has returned the faulty routers. The representative explains that they have already sent Mr. Mobile the written labels and such items, but they haven't received any return routers. The representative asks Mr. Mobile to send proof of return and to call the post office for tracking details."},"intents":{"segments":[{"text":"Mister Viet, we're just calling in to check if you already returned the faulty routers. Because as as per our provisioning team, they've already sent you the written labels and such shells. I already returned it.","start_word":43,"end_word":78,"intents":[{"intent":"Check return status","confidence_score":0.12909336}]},{"text":"I already throw the receipt, but I 100% I already send it back with the label that you guys send me with the things.","start_word":253,"end_word":276,"intents":[{"intent":"Request for receipt","confidence_score":0.02215591}]},{"text":"So I need How to about see any tracking details?","start_word":277,"end_word":286,"intents":[{"intent":"Ask for tracking details","confidence_score":0.0791023}]},{"text":"Because if you send it one week or two weeks ago, we should be have it this time because our provisioning team said they did not receive any routers. Reason why they asked us to check.","start_word":302,"end_word":337,"intents":[{"intent":"Report router issue","confidence_score":0.0122373905}]},{"text":"However, to to support this statement, you still need to send us any proof because we haven't received any routers. Okay?","start_word":463,"end_word":483,"intents":[{"intent":"Propose communication with proof","confidence_score":0.000018431889}]},{"text":"If you send it, just kindly send us any proof so we can track it. We will not be able to track the item you sent if we don't have any details from you because we have not received it. It's been twelve days. Today is the seventeenth. Because it's if it's dispatched the August 4, it should here by this time. Yeah.","start_word":549,"end_word":611,"intents":[{"intent":"Track shipment","confidence_score":0.004899883}]},{"text":"I I I I have a I was saying I was saying it, so I don't understand. Let me try to find a receipt to see if Yeah.","start_word":630,"end_word":657,"intents":[{"intent":"Find receipt","confidence_score":0.37159097}]},{"text":"Ask them to send you the tracking details and send it to us.","start_word":688,"end_word":700,"intents":[{"intent":"Provide tracking details","confidence_score":0.024644222}]},{"text":"could be Okay then. all good. Okay? You don't need to find the receipt. Call them and ask for the tracking details, And then response to my email, send those details that you got from the post office. Okay? Okay.","start_word":704,"end_word":743,"intents":[{"intent":"Send email to post office","confidence_score":0.00009051673}]}]},"sentiments":{"segments":[{"text":"Hi. Good morning. This is Melissa from Airtel account, your Internet service provider. Am I speaking to mister Vietbo Ngoyan? Oh, hi. I'm fine. How are you? Hi.","start_word":0,"end_word":27,"sentiment":"neutral","sentiment_score":0.16145487129688263},{"text":"I'm good. Thank you. How about yourself? I'm good. I'm That's great to hear. good.","start_word":28,"end_word":42,"sentiment":"positive","sentiment_score":0.4913400709629059},{"text":"Mister Viet, we're just calling in to check if you already returned the faulty routers. Because as as per our provisioning team, they've already sent you the written labels and such shells. I already returned it. When you will be able to return it? Because they are No. No. I I I already returned it. I already you you sent did? Okay. That's great. yeah. Would you mind telling me when did you set out the faulty router? I would say it's one or two weeks ago. Really? Okay. So here's what I'm going to Thank you. ask you. Just do me a favor because we haven't received any return router. Not good. I will send you mister Booth, Yep. can you I'll send you an email and please response back with Yep. the proof that It's you already Rouge. It's returned Rouge? the Okay. router. Is that okay? Can you say again? I'll send you an email and Yeah. then response. Yes? It is the old one. Okay. Yeah. K. Thank you. Alright. Okay. Miss Servit, please do me a favor because we haven't received the router. I'll send you an email, and please response with the proof that you already returned for Fastrack, like the receipt or anything. I already throw the receipt, but I 100% I already send it back with the label that you guys send me with the things. So I need How to about see any tracking details? Because if you process the sending it, I assume you have any relevant information. Right? Because if you send it one week or two weeks ago, we should be have it this time because our provisioning team said they did not receive any routers. Reason why they asked us to check. It's really weird because I'm I was sending I was standing At on least the fourth of fourth August 4. August 4? Yeah. Okay. Can you find any tracking details at least or check with your record, AU post? I I do have a receipt, but I think I already throw the receipt. Yeah. Because we haven't received it. Because if we did not receive it, you will be charged for that reason why we are trying to cooperate and collaborate with you to track this. I don't have any other pros. Let me see. Yeah. Let me try to file a receipt to see because I I send it I already send it back on the August 4. I understand. I do take this. However, to to support this statement, you still need to send us any proof because we haven't received any routers. Okay? So if you throw the receipt, kindly check or call the post as for any tracking details. Tell them that the recipient have not received the item that you'd, sent out. Have you paid for the delivery?","start_word":43,"end_word":520,"sentiment":"neutral","sentiment_score":-0.07941562978542999},{"text":"Last time, they didn't tell me to pay it to anything.","start_word":521,"end_word":531,"sentiment":"negative","sentiment_score":-0.45486223697662354},{"text":"They just get the things and they send it. Okay. Yeah. That's the reason why I'm asking. If you send it, just kindly send us any proof so we can track it. We will not be able to track the item you sent if we don't have any details from you because we have not received it. It's been twelve days. Today is the seventeenth. Because it's if it's dispatched the August 4, it should here by this time. Yeah. Reason why we're asking those proof for us to track it, because you're saying you send it. Yeah. I I I I have a I was saying I was saying it, so I don't understand. Let me try to find a receipt to see if Yeah. I still have it in case I don't know if I already saw the receipt or not. Or call the post office where you dispatch the router as a details. Ask them to send you the tracking details and send it to us. Oh, That okay. could be Okay then. all good. Okay? You don't need to find the receipt. Call them and ask for the tracking details, And then response to my email, send those details that you got from the post office. Okay? Okay. Oh, okay. Alright. Alright. Thank I'll you. send you the email. Alright? Alright. Thank Alright. you.","start_word":532,"end_word":759,"sentiment":"neutral","sentiment_score":-0.03382344916462898},{"text":"Thank you so much. Have a good one. Bye. You too.","start_word":760,"end_word":770,"sentiment":"positive","sentiment_score":0.6875186562538147},{"text":"Bye bye.","start_word":771,"end_word":772,"sentiment":"neutral","sentiment_score":0.19652767479419708}],"average":{"sentiment":"neutral","sentiment_score":-0.029364671589861304}}}}