{"metadata":{"transaction_key":"deprecated","request_id":"019fca8c-d982-7631-8b61-94b4c8898d3f","sha256":"ce181e5a6fc2fe8f76c5f60cd34e137de550373c035523275548048694da42d6","created":"2026-08-04T02:14:17.217Z","duration":11.663938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":47,"output_tokens":47},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":47,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"It's fine. Sorry. I can't take your call. If you could just leave your name, number, and a short message, I'll get back to you as soon as I can. Thank you.","confidence":0.9970703,"words":[{"word":"it's","start":0.16,"end":0.32,"confidence":0.9748535,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.33302873373031616},{"word":"fine","start":0.32,"end":0.48,"confidence":0.90527344,"punctuated_word":"fine.","sentiment":"positive","sentiment_score":0.36935925483703613},{"word":"sorry","start":0.48,"end":0.79999995,"confidence":0.538208,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.2575813829898834},{"word":"i","start":0.79999995,"end":0.88,"confidence":0.9873047,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.46340084075927734},{"word":"can't","start":0.88,"end":1.12,"confidence":0.99853516,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5131353735923767},{"word":"take","start":1.12,"end":1.28,"confidence":0.9970703,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6300869584083557},{"word":"your","start":1.28,"end":1.52,"confidence":0.99609375,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6298829317092896},{"word":"call","start":1.52,"end":1.68,"confidence":0.99609375,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.5026663541793823},{"word":"if","start":1.68,"end":1.76,"confidence":0.9707031,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.04631321132183075},{"word":"you","start":1.76,"end":1.92,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10196142643690108},{"word":"could","start":1.92,"end":2.08,"confidence":0.8881836,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.04226884990930557},{"word":"just","start":2.08,"end":2.32,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.009059101343154907},{"word":"leave","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.010439984500408173},{"word":"your","start":2.56,"end":2.72,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04059075564146042},{"word":"name","start":2.72,"end":3.04,"confidence":0.99853516,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.009559497237205504},{"word":"number","start":3.04,"end":3.54,"confidence":0.9655762,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.016528677195310593},{"word":"and","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.011881902813911438},{"word":"a","start":3.9199998,"end":4.0,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03088250756263733},{"word":"short","start":4.0,"end":4.24,"confidence":0.9951172,"punctuated_word":"short","sentiment":"neutral","sentiment_score":0.04268275201320648},{"word":"message","start":4.24,"end":4.64,"confidence":0.98291016,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.004555393010377884},{"word":"i'll","start":4.64,"end":4.7999997,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05074917897582054},{"word":"get","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.004274383187294006},{"word":"back","start":4.96,"end":5.12,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.05498439073562622},{"word":"to","start":5.12,"end":5.2799997,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.006341174244880676},{"word":"you","start":5.2799997,"end":5.3599997,"confidence":0.9838867,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.026312530040740967},{"word":"as","start":5.3599997,"end":5.44,"confidence":0.81152344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.05099964141845703},{"word":"soon","start":5.44,"end":5.6,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.003734007477760315},{"word":"as","start":5.6,"end":5.7599998,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.007346123456954956},{"word":"i","start":5.7599998,"end":5.8399997,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.096200093626976},{"word":"can","start":5.8399997,"end":6.16,"confidence":0.99853516,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.11695830523967744},{"word":"thank","start":6.16,"end":6.3199997,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6592604517936707},{"word":"you","start":6.3199997,"end":6.8199997,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3759262561798096}],"paragraphs":{"transcript":"\nIt's fine. Sorry. I can't take your call. If you could just leave your name, number, and a short message, I'll get back to you as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"It's fine.","start":0.16,"end":0.48,"sentiment":"positive","sentiment_score":0.35119399428367615},{"text":"Sorry.","start":0.48,"end":0.79999995,"sentiment":"neutral","sentiment_score":-0.2575813829898834},{"text":"I can't take your call.","start":0.79999995,"end":1.68,"sentiment":"negative","sentiment_score":-0.5478344917297363},{"text":"If you could just leave your name, number, and a short message, I'll get back to you as soon as I can.","start":1.68,"end":6.16,"sentiment":"neutral","sentiment_score":0.0013062014159831133},{"text":"Thank you.","start":6.16,"end":6.8199997,"sentiment":"positive","sentiment_score":0.5175933539867401}],"sentiment":"neutral","sentiment_score":-0.03845133481081575,"num_words":32,"start":0.16,"end":6.8199997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: It's fine. Sorry. I can't take your call. If you could just leave your name, number, and a short message, I'll get back to you as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"It's fine.","start":0.16,"end":0.48,"sentiment":"positive","sentiment_score":0.35119399428367615},{"text":"Sorry.","start":0.48,"end":0.79999995,"sentiment":"neutral","sentiment_score":-0.2575813829898834},{"text":"I can't take your call.","start":0.79999995,"end":1.68,"sentiment":"negative","sentiment_score":-0.5478344917297363},{"text":"If you could just leave your name, number, and a short message, I'll get back to you as soon as I can.","start":1.68,"end":6.16,"sentiment":"neutral","sentiment_score":0.0013062014159831133},{"text":"Thank you.","start":6.16,"end":6.8199997,"sentiment":"positive","sentiment_score":0.5175933539867401}],"sentiment":"neutral","sentiment_score":-0.03845133481081575,"channel":1,"num_words":32,"start":0.16,"end":6.8199997}]},"summary":{"result":"success","short":"It's fine. Sorry. I can't take your call. If you could just leave your name, number, and a short message, I'll get back to you as soon as I can. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":30,"end_word":31,"intents":[{"intent":"Request callback","confidence_score":0.044012044}]}]},"sentiments":{"segments":[{"text":"It's fine.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.34756097197532654},{"text":"Sorry.","start_word":2,"end_word":2,"sentiment":"neutral","sentiment_score":-0.2575813829898834},{"text":"I can't take your call.","start_word":3,"end_word":7,"sentiment":"negative","sentiment_score":-0.5335136651992798},{"text":"If you could just leave your name, number, and a short message, I'll get back to you as soon as I can.","start_word":8,"end_word":29,"sentiment":"neutral","sentiment_score":0.007542219944298267},{"text":"Thank you.","start_word":30,"end_word":31,"sentiment":"positive","sentiment_score":0.5954155325889587}],"average":{"sentiment":"neutral","sentiment_score":-0.02213822527134672}}}}