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Not yet. Yes. Yes. I'll figure it out.\n\nBut I haven't received it. Send that again, please. Thank you. Sorry. 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This is Ertel again. I sent you the invoice. Kindly check if you got it. And then just confirm\n\nChannel 1: Not\n\nChannel 0: if\n\nChannel 1: yet.\n\nChannel 0: you still have not yet. And can you confirm to me if if you still have the copy or if you have the use yep. The password for your customer portal? Because you have to log on to customer portal for you to be able to do the payment.\n\nChannel 1: Yes. Yes. I'll figure it out. But I haven't received it. Send that again, please.\n\nChannel 0: Okay. Sure. I'll send you again\n\nChannel 1: Thank\n\nChannel 0: including\n\nChannel 1: you. Sorry.\n\nChannel 0: the\n\nChannel 1: I have\n\nChannel 0: password.\n\nChannel 1: to go, but I'll call you back.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.020848887041211128}],"sentiment":"neutral","sentiment_score":0.020848887041211128,"channel":1,"num_words":1,"start":0.24,"end":0.74},{"sentences":[{"text":"Hi, mister Mustafa.","start":1.4399999,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.16237295170625052},{"text":"This is Ertel again.","start":2.8,"end":4.34,"sentiment":"neutral","sentiment_score":0.14218240790069103},{"text":"I sent you the invoice.","start":4.64,"end":6.1,"sentiment":"neutral","sentiment_score":0.13819815814495087},{"text":"Kindly check if you got it.","start":6.16,"end":7.94,"sentiment":"neutral","sentiment_score":0.1421094350516796},{"text":"And then just 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yet.","start":23.154999,"end":25.015,"sentiment":"neutral","sentiment_score":-0.277599561214447},{"text":"And can you confirm to me if if you still have the copy or if you have the use yep.","start":25.075,"end":31.34,"sentiment":"neutral","sentiment_score":-0.008152251411229373},{"text":"The password for your customer portal?","start":31.34,"end":33.36,"sentiment":"neutral","sentiment_score":-0.014180309139192104},{"text":"Because you have to log on to customer portal for you to be able to do the payment.","start":34.14,"end":39.6,"sentiment":"neutral","sentiment_score":-0.011572747077378962}],"sentiment":"neutral","sentiment_score":-0.03764151299030197,"channel":0,"num_words":49,"start":23.154999,"end":39.6},{"sentences":[{"text":"Yes.","start":40.010002,"end":40.33,"sentiment":"neutral","sentiment_score":0.048474349081516266},{"text":"Yes.","start":40.33,"end":40.57,"sentiment":"neutral","sentiment_score":0.061689939349889755},{"text":"I'll figure it out.","start":40.57,"end":41.61,"sentiment":"neutral","sentiment_score":0.07694581430405378},{"text":"But I haven't received it.","start":41.61,"end":42.73,"sentiment":"neutral","sentiment_score":-0.24803924560546875},{"text":"Send that again, please.","start":42.73,"end":43.772938,"sentiment":"neutral","sentiment_score":-0.07376173324882984}],"sentiment":"neutral","sentiment_score":-0.07448637435833613,"channel":1,"num_words":15,"start":40.010002,"end":43.772938},{"sentences":[{"text":"Okay.","start":44.612938,"end":45.092937,"sentiment":"neutral","sentiment_score":0.09526633471250534},{"text":"Sure.","start":45.092937,"end":45.412937,"sentiment":"neutral","sentiment_score":0.19361650943756104},{"text":"I'll send you again","start":45.412937,"end":48.052937,"sentiment":"neutral","sentiment_score":0.27378053590655327}],"sentiment":"neutral","sentiment_score":0.23066749796271324,"channel":0,"num_words":6,"start":44.612938,"end":48.052937},{"sentences":[{"text":"Thank","start":47.852936,"end":48.092937,"sentiment":"positive","sentiment_score":0.5058857202529907}],"sentiment":"positive","sentiment_score":0.5058857202529907,"channel":1,"num_words":1,"start":47.852936,"end":48.092937},{"sentences":[{"text":"including","start":48.052937,"end":48.452934,"sentiment":"positive","sentiment_score":0.6568629145622253}],"sentiment":"positive","sentiment_score":0.6568629145622253,"channel":0,"num_words":1,"start":48.052937,"end":48.452934},{"sentences":[{"text":"you.","start":48.092937,"end":48.412937,"sentiment":"positive","sentiment_score":0.5128766298294067},{"text":"Sorry.","start":48.412937,"end":48.732937,"sentiment":"neutral","sentiment_score":-0.10472215712070464}],"sentiment":"neutral","sentiment_score":0.20407723635435104,"channel":1,"num_words":2,"start":48.092937,"end":48.732937},{"sentences":[{"text":"the","start":48.452934,"end":48.932938,"sentiment":"neutral","sentiment_score":-0.15262219309806824}],"sentiment":"neutral","sentiment_score":-0.15262219309806824,"channel":0,"num_words":1,"start":48.452934,"end":48.932938},{"sentences":[{"text":"I have","start":48.732937,"end":49.052937,"sentiment":"neutral","sentiment_score":-0.15053989738225937}],"sentiment":"neutral","sentiment_score":-0.15053989738225937,"channel":1,"num_words":2,"start":48.732937,"end":49.052937},{"sentences":[{"text":"password.","start":48.932938,"end":49.432938,"sentiment":"neutral","sentiment_score":-0.18491917848587036}],"sentiment":"neutral","sentiment_score":-0.18491917848587036,"channel":0,"num_words":1,"start":48.932938,"end":49.432938},{"sentences":[{"text":"to go, but I'll call you back.","start":49.052937,"end":50.51294,"sentiment":"neutral","sentiment_score":-0.06842513648527009}],"sentiment":"neutral","sentiment_score":-0.06842513648527009,"channel":1,"num_words":7,"start":49.052937,"end":50.51294}]},"summary":{"result":"success","short":"The customer, Mr. Springer, is speaking with an agent, Ertel, about an invoice that he sent. Ertel confirms that Mr. Springer received the invoice and asks him to confirm his password for his customer portal. Mr. Springer asks Ertel to send him the password and apologizes for not receiving it yet. He promises to call Ertel back with the information."},"intents":{"segments":[{"text":"I sent you the invoice. Kindly check if you got it.","start_word":8,"end_word":18,"intents":[{"intent":"Send invoice again","confidence_score":0.22180367}]},{"text":"I sent you the invoice. Kindly check if you got it. And then just confirm Not if yet. you still have not yet.","start_word":8,"end_word":30,"intents":[{"intent":"Confirm receipt of invoice","confidence_score":0.509964},{"intent":"Confirm receipt of invoice","confidence_score":0.19927187}]},{"text":"Because you have to log on to customer portal for you to be able to do the payment. Yes. Yes.","start_word":57,"end_word":76,"intents":[{"intent":"Confirm access to customer portal","confidence_score":0.0003141481}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, mister Mustafa. This is Ertel again. I sent you the invoice. Kindly check if you got it. And then just confirm Not if yet. you still have not yet. And can you confirm to me if if you still have the copy or if you have the use yep. The password for your customer portal? Because you have to log on to customer portal for you to be able to do the payment. Yes. Yes. I'll figure it out. But I haven't received it. Send that again, please. Okay. Sure.","start_word":0,"end_word":91,"sentiment":"neutral","sentiment_score":0.003462582128122449},{"text":"I'll send you again Thank including you.","start_word":92,"end_word":98,"sentiment":"positive","sentiment_score":0.3721971213817597},{"text":"Sorry. the I have password. to go, but I'll call you back.","start_word":99,"end_word":110,"sentiment":"neutral","sentiment_score":-0.09815430641174316}],"average":{"sentiment":"neutral","sentiment_score":0.015149633839445294}}}}