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Matt speaking. Hello?\n\nChannel 0: Oh, yes. Hi. Good day, Matthew. It is Andrew from Vigilance AI. Have I caught you in a bad time?\n\nChannel 1: I'm speaking to a patient out front. Say yes.\n\nChannel 0: Oh, I'm sorry. Should I call you back in a later time when you're not busy?\n\nChannel 1: Probably try and call me back between one and two or after four would be a probably a better time if you can.\n\nChannel 0: Oh, yeah. I can certainly note that. Well, thank you, Matt. I'll call you back later then. Right?\n\nYou\n\nChannel 1: Alright.\n\nChannel 0: take\n\nChannel 1: Thank\n\nChannel 0: care.\n\nChannel 1: you. Bye.","paragraphs":[{"sentences":[{"text":"Stem on calling.","start":0.56,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.025066149110595386},{"text":"Matt speaking.","start":1.1999999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.016644177958369255},{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.02543325535953045}],"sentiment":"neutral","sentiment_score":0.022320009768009186,"channel":1,"num_words":6,"start":0.56,"end":2.34},{"sentences":[{"text":"Oh, yes.","start":3.6799998,"end":4.24,"sentiment":"neutral","sentiment_score":0.11291418224573135},{"text":"Hi.","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.2737598121166229},{"text":"Good day, Matthew.","start":4.88,"end":6.02,"sentiment":"positive","sentiment_score":0.41619065403938293},{"text":"It is Andrew from Vigilance AI.","start":6.3999996,"end":9.04,"sentiment":"neutral","sentiment_score":0.19531097263097763},{"text":"Have I caught you in a bad time?","start":9.04,"end":10.66,"sentiment":"neutral","sentiment_score":-0.2861158847808838}],"sentiment":"neutral","sentiment_score":0.031554944813251495,"channel":0,"num_words":20,"start":3.6799998,"end":10.66},{"sentences":[{"text":"I'm speaking to a patient out front.","start":11.92,"end":13.5199995,"sentiment":"neutral","sentiment_score":-0.09644949649061475},{"text":"Say yes.","start":13.5199995,"end":14.259999,"sentiment":"neutral","sentiment_score":-0.007200866937637329}],"sentiment":"neutral","sentiment_score":-0.07661646770106421,"channel":1,"num_words":9,"start":11.92,"end":14.259999},{"sentences":[{"text":"Oh, I'm sorry.","start":15.945,"end":16.925,"sentiment":"neutral","sentiment_score":-0.18607120215892792},{"text":"Should I call you back in a later time when you're not busy?","start":17.065,"end":21.325,"sentiment":"neutral","sentiment_score":-0.2545045064045833}],"sentiment":"neutral","sentiment_score":-0.2416732618585229,"channel":0,"num_words":16,"start":15.945,"end":21.325},{"sentences":[{"text":"Probably try and call me back between one and two or after four would be a probably a better time if you can.","start":21.715,"end":27.266874,"sentiment":"neutral","sentiment_score":-0.22829433109449304}],"sentiment":"neutral","sentiment_score":-0.22829433109449304,"channel":1,"num_words":23,"start":21.715,"end":27.266874},{"sentences":[{"text":"Oh, yeah.","start":28.516937,"end":28.916937,"sentiment":"neutral","sentiment_score":0.05099988356232643},{"text":"I can certainly note that.","start":28.916937,"end":30.616938,"sentiment":"neutral","sentiment_score":0.077024644613266},{"text":"Well, thank you, Matt.","start":30.836937,"end":31.956938,"sentiment":"positive","sentiment_score":0.49445369839668274},{"text":"I'll call you back later then.","start":31.956938,"end":33.156937,"sentiment":"neutral","sentiment_score":0.2125232219696045},{"text":"Right?","start":33.156937,"end":33.55694,"sentiment":"neutral","sentiment_score":0.20273983478546145}],"sentiment":"neutral","sentiment_score":0.2190453861322668,"channel":0,"num_words":18,"start":28.516937,"end":33.55694},{"sentences":[{"text":"You","start":33.55694,"end":33.716938,"sentiment":"neutral","sentiment_score":0.2627664804458618}],"sentiment":"neutral","sentiment_score":0.2627664804458618,"channel":0,"num_words":1,"start":33.55694,"end":33.716938},{"sentences":[{"text":"Alright.","start":33.566875,"end":33.886875,"sentiment":"positive","sentiment_score":0.37635695934295654}],"sentiment":"positive","sentiment_score":0.37635695934295654,"channel":1,"num_words":1,"start":33.566875,"end":33.886875},{"sentences":[{"text":"take","start":33.716938,"end":33.956936,"sentiment":"positive","sentiment_score":0.4129010140895843}],"sentiment":"positive","sentiment_score":0.4129010140895843,"channel":0,"num_words":1,"start":33.716938,"end":33.956936},{"sentences":[{"text":"Thank","start":33.886875,"end":34.126873,"sentiment":"positive","sentiment_score":0.6337143778800964}],"sentiment":"positive","sentiment_score":0.6337143778800964,"channel":1,"num_words":1,"start":33.886875,"end":34.126873},{"sentences":[{"text":"care.","start":33.956936,"end":34.456936,"sentiment":"positive","sentiment_score":0.5554755926132202}],"sentiment":"positive","sentiment_score":0.5554755926132202,"channel":0,"num_words":1,"start":33.956936,"end":34.456936},{"sentences":[{"text":"you.","start":34.126873,"end":34.626873,"sentiment":"positive","sentiment_score":0.39486604928970337},{"text":"Bye.","start":34.766876,"end":35.266876,"sentiment":"neutral","sentiment_score":0.17223823070526123}],"sentiment":"neutral","sentiment_score":0.2835521399974823,"channel":1,"num_words":2,"start":34.126873,"end":35.266876}]},"summary":{"result":"success","short":"An agent fromGenerationance AI called a patient named Matthew, but he was busy and unable to speak. The agent offered to call back at a later time or after 4 pm. The agent agreed to call back at 1 and 2 pm."},"intents":{"segments":[{"text":"Should I call you back in a later time when you're not busy? Probably try and call me back between one and two or after four would be a probably a better time if you can. Oh, yeah.","start_word":38,"end_word":75,"intents":[{"intent":"Call back later","confidence_score":0.27222517}]}]},"sentiments":{"segments":[{"text":"Stem on calling. Matt speaking. Hello? Oh, yes. Hi.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.0768837258219719},{"text":"Good day, Matthew.","start_word":9,"end_word":11,"sentiment":"positive","sentiment_score":0.4177753031253814},{"text":"It is Andrew from Vigilance AI. Have I caught you in a bad time? I'm speaking to a patient out front. Say yes. Oh, I'm sorry. Should I call you back in a later time when you're not busy? Probably try and call me back between one and two or after four would be a probably a better time if you can. Oh, yeah. I can certainly note that.","start_word":12,"end_word":80,"sentiment":"neutral","sentiment_score":-0.14503374695777893},{"text":"Well, thank you, Matt.","start_word":81,"end_word":84,"sentiment":"positive","sentiment_score":0.4788287281990051},{"text":"I'll call you back later then. Right?","start_word":85,"end_word":91,"sentiment":"neutral","sentiment_score":0.2355394810438156},{"text":"You Alright. take Thank care. you.","start_word":92,"end_word":97,"sentiment":"positive","sentiment_score":0.43391361832618713},{"text":"Bye.","start_word":98,"end_word":98,"sentiment":"neutral","sentiment_score":0.229792520403862}],"average":{"sentiment":"neutral","sentiment_score":0.003483384644904104}}}}